@webex/contact-center 3.12.0-llmrefactor.7 → 3.12.0-llmrefactor.9

package/dist/services/task/state-machine/guards.js.map

@@ -1 +1 @@
-{"version":3,"names":["_TaskUtils","require","_constants","getTaskDataFromEvent","event","taskData","undefined","exports","getSelfAgentId","context","uiControlConfig","agentId","isSelfConsultingAgent","selfAgentId","consultingAgentId","hasActiveConsultInPostCall","interaction","state","INTERACTION_STATE","POST_CALL","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","consultState","CONSULT_STATE","CONSULTING","shouldWrapUpForThisAgent","pending","agentsPendingWrapUp","Array","isArray","length","includes","participantWrapUp","isWrapUp","wrapUpRequired","owner","isConsulted","guards","isInteractionTerminated","isTerminated","isInteractionConsulting","selfActiveConsult","selfPendingConsultInitiated","cpd","callProcessingDetails","relationshipType","CONNECTED","postCallSelfAgentId","postCallSelfParticipant","hasPostCallConsultMedia","isEpDnPendingConferenceMergeHydrate","isEpDnConsultPendingConferenceMerge","isInteractionHeld","mainMediaId","mainInteractionId","interactionId","isHold","isInteractionConnected","isConferencingByParticipants","mainCallId","agentCount","pId","p","pType","hasLeft","conferenceInProgressFromEvent","getIsConferenceInProgress","isConferenceHoldParticipantFromEvent","conferenceHoldParticipant","shouldDowngradeConferenceToConnected","eventTaskData","CONFERENCE","agentParticipantsCount","getConferenceParticipantsCount","customerInCall","getIsCustomerInCall","selfInMainCall","Boolean","didInitiateConsult","consultInitiator","isConsultingAssignment","isCampaignPreviewContactEnded","type","TaskEvent","CONTACT_ENDED","isCampaignPreviewTask","isPendingWrapUp","participantIsWrapUp","explicitWrapUp","shouldWrapUp","CONFERENCE_END","shouldWrapUpOrIsInitiator","didCurrentAgentLeaveMainInteraction","participantIdFromEvent","participantId","currentParticipant","PARTICIPANT_LEAVE","previousParticipants","updatedParticipants","wasPreviouslyActive","previousMainMedia","filter","updatedMainMedia","wasPreviouslyInMainCall","remainsInMainCall","remainsActiveInParticipantMap","remainsOnConsultLeg","CONSULT_END","consultFromConference","isSelfConferenceTransferInitiator","transferConferenceRequested","isPassiveConferenceTransferObserver","isCampaignReservationAccept","TASK_INCOMING","isPrimaryMediaOnHold","mediaId","mediaResourceId"],"sources":["guards.ts"],"sourcesContent":["/**\n * Task State Machine Guards\n *\n * Guard functions that determine if a state transition is allowed.\n * These functions validate the current context before allowing transitions.\n *\n * All guards are consolidated here for:\n * - Single source of truth\n * - Easy testing\n * - Reusability across state machine transitions\n *\n * Guards are organized by category:\n * 1. Helper Functions - Extract data from events/context\n * 2. Hydrate Guards - For state restoration on page refresh\n * 3. Conference Guards - Conference state checks\n * 4. Customer Guards - Customer presence checks\n * 5. Consult Guards - Consult flow checks\n * 6. Wrapup Guards - End-of-call flow checks\n * 7. Server State Guards - Check backend-reported state\n * 8. Recording Guards - Recording state checks\n */\n\nimport {TaskContext, TaskEventPayload} from './types';\nimport {TaskData} from '../types';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n  isCampaignPreviewTask,\n  isEpDnConsultPendingConferenceMerge,\n} from '../TaskUtils';\nimport {TaskEvent, INTERACTION_STATE, CONSULT_STATE, MEDIA_TYPE_CONSULT} from './constants';\n\nexport const getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' && 'taskData' in event\n    ? (event as {taskData?: TaskData}).taskData\n    : undefined;\n\nexport const getSelfAgentId = (context: TaskContext, taskData?: TaskData): string | undefined =>\n  context.uiControlConfig?.agentId ?? context.taskData?.agentId ?? taskData?.agentId;\n\nexport const isSelfConsultingAgent = (context: TaskContext, taskData?: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  return taskData?.consultingAgentId === selfAgentId;\n};\n\n/**\n * Detects an active consult during post_call state (customer left but agents still consulting).\n * Shared by hydration guard (isInteractionConsulting) and action (deriveTaskDataUpdates).\n */\nexport const hasActiveConsultInPostCall = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (taskData?.interaction?.state !== INTERACTION_STATE.POST_CALL || !selfAgentId) return false;\n\n  const selfParticipant = taskData.interaction?.participants?.[selfAgentId];\n  const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n    (media) => (media as {mType?: string})?.mType === MEDIA_TYPE_CONSULT\n  );\n\n  return selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia;\n};\n\n/**\n * Determines if this agent should enter WRAPPING_UP state.\n * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted\n */\nexport const shouldWrapUpForThisAgent = (context: TaskContext, taskData: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  const pending = taskData?.agentsPendingWrapUp;\n  if (Array.isArray(pending) && pending.length > 0) {\n    return pending.includes(selfAgentId);\n  }\n\n  const participantWrapUp = taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n  const wrapUpRequired = taskData?.wrapUpRequired === true;\n  if (wrapUpRequired || participantWrapUp) {\n    return true;\n  }\n\n  const owner = taskData?.interaction?.owner;\n  if (owner && owner === selfAgentId) {\n    return true;\n  }\n\n  if (taskData?.isConsulted === false) {\n    return true;\n  }\n\n  return false;\n};\n\nexport interface GuardParams {\n  context: TaskContext;\n  event?: TaskEventPayload;\n}\n\nexport type GuardFunction = (params: GuardParams) => boolean;\n\nexport const guards = {\n  // Hydrate Guards\n  isInteractionTerminated: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.isTerminated === true) return true;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConsulting: ({event, context}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n\n    // Hydrate can report interaction as conference/hold while this agent is actively consulting.\n    // Detect consult by participant consultState + consult media, independent of top-level state.\n    const selfAgentId = getSelfAgentId(context, taskData);\n    const selfParticipant = selfAgentId ? taskData?.interaction?.participants?.[selfAgentId] : null;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    const selfActiveConsult = selfParticipant?.consultState === CONSULT_STATE.CONSULTING;\n    const selfPendingConsultInitiated =\n      selfParticipant?.consultState === 'consultInitiated' && taskData?.isConsulted === false;\n    if ((selfActiveConsult || selfPendingConsultInitiated) && hasConsultMedia) {\n      return true;\n    }\n\n    // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult\n    const cpd = taskData?.interaction?.callProcessingDetails;\n    if (\n      cpd?.relationshipType === 'consult' &&\n      taskData?.interaction?.state === INTERACTION_STATE.CONNECTED\n    ) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (hasActiveConsultInPostCall(taskData, getSelfAgentId(context, taskData))) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL) {\n      const postCallSelfAgentId = getSelfAgentId(context, taskData);\n      const postCallSelfParticipant = postCallSelfAgentId\n        ? taskData?.interaction?.participants?.[postCallSelfAgentId]\n        : null;\n      const hasPostCallConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n        (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n      );\n      if (\n        postCallSelfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n        hasPostCallConsultMedia\n      ) {\n        return true;\n      }\n    }\n\n    return false;\n  },\n\n  isEpDnPendingConferenceMergeHydrate: ({event, context}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return isEpDnConsultPendingConferenceMerge(taskData, getSelfAgentId(context, taskData));\n  },\n\n  isInteractionHeld: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'hold') return true;\n\n    const mainMediaId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n    if (mainMediaId && taskData?.interaction?.media?.[mainMediaId]?.isHold === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConnected: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData?.interaction?.state === INTERACTION_STATE.CONNECTED;\n  },\n\n  isConferencingByParticipants: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mainCallId = taskData.interaction?.mainInteractionId || taskData.interactionId;\n    const media = taskData.interaction?.media?.[mainCallId];\n    const participants = taskData.interaction?.participants;\n    if (!media?.participants || !participants) return false;\n    let agentCount = 0;\n    for (const pId of media.participants) {\n      const p = participants[pId];\n      if (p && p.pType !== 'Customer' && p.pType !== 'Supervisor' && !p.hasLeft) {\n        agentCount += 1;\n      }\n    }\n\n    return agentCount >= 2;\n  },\n\n  // Conference Guards\n  conferenceInProgressFromEvent: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData?.interaction) return false;\n\n    return getIsConferenceInProgress(taskData);\n  },\n\n  /**\n   * Conference hold signal for conference-downgraded consult-end transitions.\n   * Backend can report this as boolean or string.\n   */\n  isConferenceHoldParticipantFromEvent: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event) ?? context.taskData;\n    const callProcessingDetails = taskData?.interaction?.callProcessingDetails as\n      | {conferenceHoldParticipant?: boolean | string}\n      | undefined;\n    const conferenceHoldParticipant = callProcessingDetails?.conferenceHoldParticipant;\n\n    return conferenceHoldParticipant === true || conferenceHoldParticipant === 'true';\n  },\n\n  /**\n   * Conference downgrade check specifically for transitioning back to CONNECTED.\n   *\n   * Returns true only when:\n   * - conference has downgraded (fewer than 2 active agent participants in main call)\n   * - customer is still in the call\n   * - current agent is still in the main call\n   */\n  shouldDowngradeConferenceToConnected: ({context, event}: GuardParams): boolean => {\n    const eventTaskData = getTaskDataFromEvent(event);\n    const taskData = eventTaskData ?? context.taskData;\n    if (!taskData?.interaction) return false;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n    if (!mainCallId) return false;\n\n    // Don't downgrade while backend still reports conference.\n    if (taskData.interaction.state === INTERACTION_STATE.CONFERENCE) return false;\n\n    const agentParticipantsCount = getConferenceParticipantsCount(taskData.interaction, mainCallId);\n    if (agentParticipantsCount >= 2) return false;\n\n    const customerInCall = getIsCustomerInCall(taskData.interaction, mainCallId);\n    if (!customerInCall) return false;\n\n    const selfInMainCall = Boolean(\n      taskData.interaction.media?.[mainCallId]?.participants?.includes(selfAgentId)\n    );\n\n    return selfInMainCall;\n  },\n\n  // Consult Guards\n  /**\n   * Check if this agent initiated the consult (using event data)\n   * Handles both consultingAgentId and fallback to context flag\n   */\n  didInitiateConsult: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (taskData?.isConsulted === true) return false;\n\n    return taskData?.consultingAgentId\n      ? isSelfConsultingAgent(context, taskData)\n      : context.consultInitiator === true;\n  },\n\n  /**\n   * EP-DN / consulted consult legs can arrive as AGENT_CONTACT_ASSIGNED without a preceding\n   * AgentConsulting event. When that happens, we should enter CONSULTING (not CONNECTED).\n   */\n  isConsultingAssignment: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    const relationshipType = taskData.interaction?.callProcessingDetails?.relationshipType;\n\n    return (\n      taskData.isConsulted === true ||\n      relationshipType === 'consult' ||\n      taskData.interaction?.state === INTERACTION_STATE.CONSULTING\n    );\n  },\n\n  // Wrapup Guards\n  isCampaignPreviewContactEnded: ({context, event}: GuardParams): boolean => {\n    if (event?.type !== TaskEvent.CONTACT_ENDED) {\n      return false;\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    if (!isCampaignPreviewTask(taskData)) {\n      return false;\n    }\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    const pending = taskData?.agentsPendingWrapUp;\n    const isPendingWrapUp =\n      Array.isArray(pending) && !!selfAgentId && pending.includes(selfAgentId);\n    const participantIsWrapUp =\n      !!selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n    const explicitWrapUp =\n      taskData?.wrapUpRequired === true ||\n      participantIsWrapUp ||\n      isPendingWrapUp ||\n      taskData?.interaction?.state === 'wrapUp';\n\n    return !explicitWrapUp;\n  },\n\n  shouldWrapUp: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    if (event?.type === TaskEvent.CONFERENCE_END) {\n      const selfAgentId = getSelfAgentId(context, taskData);\n      if (!selfAgentId) return false;\n\n      const pending = taskData?.agentsPendingWrapUp;\n      if (Array.isArray(pending) && pending.length > 0) {\n        return pending.includes(selfAgentId);\n      }\n\n      const participantWrapUp =\n        taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n      const wrapUpRequired = taskData?.wrapUpRequired === true;\n\n      return wrapUpRequired || participantWrapUp;\n    }\n\n    return shouldWrapUpForThisAgent(context, taskData);\n  },\n\n  /**\n   * Check if wrapUpRequired in payload OR is consult initiator\n   */\n  shouldWrapUpOrIsInitiator: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return Boolean(taskData?.wrapUpRequired || context.consultInitiator);\n  },\n\n  /**\n   * True when an updated lifecycle event shows that this agent left the main interaction.\n   *\n   * Explicit self-participant evidence is authoritative. Main-call membership is used only\n   * for the from-conference nested-consult race where CONSULT_END still represents the agent as\n   * active on the consult leg after removing them from the main leg. Partial or ordinary call\n   * snapshots are not treated as a departure.\n   */\n  didCurrentAgentLeaveMainInteraction: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const participantIdFromEvent =\n      event && typeof event === 'object' && 'participantId' in event\n        ? (event as {participantId?: string}).participantId\n        : undefined;\n    const participantId = participantIdFromEvent ?? taskData?.participantId;\n\n    if (Boolean(participantId) && participantId === selfAgentId) {\n      return true;\n    }\n\n    // Routing represents self-departure either by naming the participant or by retaining the\n    // participant entry with hasLeft set. Agent Desktop treats both representations as terminal.\n    const currentParticipant = taskData?.interaction?.participants?.[selfAgentId];\n    if (currentParticipant?.hasLeft === true) {\n      return true;\n    }\n\n    // A participant-left event that explicitly identifies somebody else must not use a\n    // potentially partial participant or media roster to infer that self also departed.\n    if (\n      event?.type === TaskEvent.PARTICIPANT_LEAVE &&\n      Boolean(participantId) &&\n      participantId !== selfAgentId\n    ) {\n      return false;\n    }\n\n    const previousParticipants = context.taskData?.interaction?.participants;\n    const updatedParticipants = taskData?.interaction?.participants;\n    const wasPreviouslyActive = Boolean(\n      previousParticipants?.[selfAgentId] && previousParticipants[selfAgentId].hasLeft !== true\n    );\n    // Some EP-DN lifecycle payloads remove the participant entry instead of setting hasLeft.\n    // Requiring a previously active entry prevents an incomplete initial snapshot from ending a task.\n    if (updatedParticipants && wasPreviouslyActive && !(selfAgentId in updatedParticipants)) {\n      return true;\n    }\n\n    const previousMainMedia = Object.values(context.taskData?.interaction?.media ?? {}).filter(\n      (media) => media?.mType === 'mainCall'\n    );\n    const updatedMainMedia = Object.values(taskData?.interaction?.media ?? {}).filter(\n      (media) => media?.mType === 'mainCall'\n    );\n    const wasPreviouslyInMainCall = previousMainMedia.some((media) =>\n      media.participants?.includes(selfAgentId)\n    );\n    const remainsInMainCall = updatedMainMedia.some((media) =>\n      media.participants?.includes(selfAgentId)\n    );\n    // A hasLeft participant returned above, so presence here means the updated map keeps self active.\n    const remainsActiveInParticipantMap = Boolean(currentParticipant);\n    const remainsOnConsultLeg = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media) => media?.mType === MEDIA_TYPE_CONSULT && media.participants?.includes(selfAgentId)\n    );\n\n    // Agent Desktop uses mainCall membership for AgentConsultEnded cleanup. Restrict that fallback\n    // to a consult that originated from conference and require corroborating active-map and\n    // consult-leg membership so ordinary partial CONNECTED/HELD payloads cannot terminate a task.\n    if (\n      event?.type === TaskEvent.CONSULT_END &&\n      context.consultFromConference === true &&\n      updatedMainMedia.length > 0 &&\n      wasPreviouslyInMainCall &&\n      !remainsInMainCall &&\n      remainsActiveInParticipantMap &&\n      remainsOnConsultLeg\n    ) {\n      return true;\n    }\n\n    return false;\n  },\n\n  /**\n   * True when this agent initiated the conference transfer (widgets or desktop).\n   * Mirrors determineConsultInitiator: consultingAgentId === self only (not consultState).\n   */\n  isSelfConferenceTransferInitiator: ({context, event}: GuardParams): boolean => {\n    if (context.transferConferenceRequested === true) return true;\n\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId || !taskData) return false;\n\n    return taskData.consultingAgentId === selfAgentId;\n  },\n\n  /**\n   * True when another agent performed conference transfer and this agent should\n   * only refresh task data (stay in the current state). False when this agent\n   * initiated the transfer (desktop or widgets) or has left the interaction.\n   */\n  isPassiveConferenceTransferObserver: ({context, event}: GuardParams): boolean => {\n    if (guards.isSelfConferenceTransferInitiator({context, event})) return false;\n\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants) {\n      if (!(selfAgentId in taskData.interaction.participants)) return false;\n      if (taskData.interaction.participants[selfAgentId]?.hasLeft === true) return false;\n    }\n\n    return true;\n  },\n\n  isCampaignReservationAccept: ({event}: GuardParams): boolean => {\n    return event?.type === TaskEvent.TASK_INCOMING && event.isCampaignReservationAccept === true;\n  },\n\n  // Server State Guards\n  isPrimaryMediaOnHold: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mediaId = taskData.mediaResourceId;\n    if (!mediaId) return false;\n\n    return taskData.interaction?.media?.[mediaId]?.isHold === true;\n  },\n};\n\nexport type GuardName = keyof typeof 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+{"version":3,"names":["_TaskUtils","require","_constants","getTaskDataFromEvent","event","taskData","undefined","exports","getSelfAgentId","context","uiControlConfig","agentId","isSelfConsultingAgent","selfAgentId","consultingAgentId","hasActiveConsultInPostCall","interaction","state","INTERACTION_STATE","POST_CALL","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","consultState","CONSULT_STATE","CONSULTING","shouldWrapUpForThisAgent","pending","agentsPendingWrapUp","Array","isArray","length","includes","participantWrapUp","isWrapUp","wrapUpRequired","owner","isConsulted","guards","isInteractionTerminated","isTerminated","isInteractionConsulting","selfActiveConsult","selfPendingConsultInitiated","cpd","callProcessingDetails","relationshipType","CONNECTED","postCallSelfAgentId","postCallSelfParticipant","hasPostCallConsultMedia","isEpDnPendingConferenceMergeHydrate","isEpDnConsultPendingConferenceMerge","isInteractionHeld","mainMediaId","mainInteractionId","interactionId","isHold","isInteractionConnected","isConferencingByParticipants","mainCallId","agentCount","pId","p","pType","hasLeft","conferenceInProgressFromEvent","getIsConferenceInProgress","isConferenceHoldParticipantFromEvent","conferenceHoldParticipant","shouldDowngradeConferenceToConnected","eventTaskData","CONFERENCE","agentParticipantsCount","getConferenceParticipantsCount","customerInCall","getIsCustomerInCall","selfInMainCall","Boolean","didInitiateConsult","consultInitiator","isConsultingAssignment","isCampaignPreviewContactEnded","type","TaskEvent","CONTACT_ENDED","isCampaignPreviewTask","isPendingWrapUp","participantIsWrapUp","explicitWrapUp","shouldWrapUp","CONFERENCE_END","shouldWrapUpOrIsInitiator","didCurrentAgentLeaveMainInteraction","participantIdFromEvent","participantId","isSelfConferenceTransferInitiator","transferConferenceRequested","isPassiveConferenceTransferObserver","isCampaignReservationAccept","TASK_INCOMING","isPrimaryMediaOnHold","mediaId","mediaResourceId"],"sources":["guards.ts"],"sourcesContent":["/**\n * Task State Machine Guards\n *\n * Guard functions that determine if a state transition is allowed.\n * These functions validate the current context before allowing transitions.\n *\n * All guards are consolidated here for:\n * - Single source of truth\n * - Easy testing\n * - Reusability across state machine transitions\n *\n * Guards are organized by category:\n * 1. Helper Functions - Extract data from events/context\n * 2. Hydrate Guards - For state restoration on page refresh\n * 3. Conference Guards - Conference state checks\n * 4. Customer Guards - Customer presence checks\n * 5. Consult Guards - Consult flow checks\n * 6. Wrapup Guards - End-of-call flow checks\n * 7. Server State Guards - Check backend-reported state\n * 8. Recording Guards - Recording state checks\n */\n\nimport {TaskContext, TaskEventPayload} from './types';\nimport {TaskData} from '../types';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n  isCampaignPreviewTask,\n  isEpDnConsultPendingConferenceMerge,\n} from '../TaskUtils';\nimport {TaskEvent, INTERACTION_STATE, CONSULT_STATE, MEDIA_TYPE_CONSULT} from './constants';\n\nexport const getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' && 'taskData' in event\n    ? (event as {taskData?: TaskData}).taskData\n    : undefined;\n\nexport const getSelfAgentId = (context: TaskContext, taskData?: TaskData): string | undefined =>\n  context.uiControlConfig?.agentId ?? context.taskData?.agentId ?? taskData?.agentId;\n\nexport const isSelfConsultingAgent = (context: TaskContext, taskData?: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  return taskData?.consultingAgentId === selfAgentId;\n};\n\n/**\n * Detects an active consult during post_call state (customer left but agents still consulting).\n * Shared by hydration guard (isInteractionConsulting) and action (deriveTaskDataUpdates).\n */\nexport const hasActiveConsultInPostCall = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (taskData?.interaction?.state !== INTERACTION_STATE.POST_CALL || !selfAgentId) return false;\n\n  const selfParticipant = taskData.interaction?.participants?.[selfAgentId];\n  const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n    (media) => (media as {mType?: string})?.mType === MEDIA_TYPE_CONSULT\n  );\n\n  return selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia;\n};\n\n/**\n * Determines if this agent should enter WRAPPING_UP state.\n * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted\n */\nexport const shouldWrapUpForThisAgent = (context: TaskContext, taskData: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  const pending = taskData?.agentsPendingWrapUp;\n  if (Array.isArray(pending) && pending.length > 0) {\n    return pending.includes(selfAgentId);\n  }\n\n  const participantWrapUp = taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n  const wrapUpRequired = taskData?.wrapUpRequired === true;\n  if (wrapUpRequired || participantWrapUp) {\n    return true;\n  }\n\n  const owner = taskData?.interaction?.owner;\n  if (owner && owner === selfAgentId) {\n    return true;\n  }\n\n  if (taskData?.isConsulted === false) {\n    return true;\n  }\n\n  return false;\n};\n\nexport interface GuardParams {\n  context: TaskContext;\n  event?: TaskEventPayload;\n}\n\nexport type GuardFunction = (params: GuardParams) => boolean;\n\nexport const guards = {\n  // Hydrate Guards\n  isInteractionTerminated: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.isTerminated === true) return true;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConsulting: ({event, context}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n\n    // Hydrate can report interaction as conference/hold while this agent is actively consulting.\n    // Detect consult by participant consultState + consult media, independent of top-level state.\n    const selfAgentId = getSelfAgentId(context, taskData);\n    const selfParticipant = selfAgentId ? taskData?.interaction?.participants?.[selfAgentId] : null;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    const selfActiveConsult = selfParticipant?.consultState === CONSULT_STATE.CONSULTING;\n    const selfPendingConsultInitiated =\n      selfParticipant?.consultState === 'consultInitiated' && taskData?.isConsulted === false;\n    if ((selfActiveConsult || selfPendingConsultInitiated) && hasConsultMedia) {\n      return true;\n    }\n\n    // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult\n    const cpd = taskData?.interaction?.callProcessingDetails;\n    if (\n      cpd?.relationshipType === 'consult' &&\n      taskData?.interaction?.state === INTERACTION_STATE.CONNECTED\n    ) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (hasActiveConsultInPostCall(taskData, getSelfAgentId(context, taskData))) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL) {\n      const postCallSelfAgentId = getSelfAgentId(context, taskData);\n      const postCallSelfParticipant = postCallSelfAgentId\n        ? taskData?.interaction?.participants?.[postCallSelfAgentId]\n        : null;\n      const hasPostCallConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n        (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n      );\n      if (\n        postCallSelfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n        hasPostCallConsultMedia\n      ) {\n        return true;\n      }\n    }\n\n    return false;\n  },\n\n  isEpDnPendingConferenceMergeHydrate: ({event, context}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return isEpDnConsultPendingConferenceMerge(taskData, getSelfAgentId(context, taskData));\n  },\n\n  isInteractionHeld: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'hold') return true;\n\n    const mainMediaId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n    if (mainMediaId && taskData?.interaction?.media?.[mainMediaId]?.isHold === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConnected: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData?.interaction?.state === INTERACTION_STATE.CONNECTED;\n  },\n\n  isConferencingByParticipants: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mainCallId = taskData.interaction?.mainInteractionId || taskData.interactionId;\n    const media = taskData.interaction?.media?.[mainCallId];\n    const participants = taskData.interaction?.participants;\n    if (!media?.participants || !participants) return false;\n    let agentCount = 0;\n    for (const pId of media.participants) {\n      const p = participants[pId];\n      if (p && p.pType !== 'Customer' && p.pType !== 'Supervisor' && !p.hasLeft) {\n        agentCount += 1;\n      }\n    }\n\n    return agentCount >= 2;\n  },\n\n  // Conference Guards\n  conferenceInProgressFromEvent: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData?.interaction) return false;\n\n    return getIsConferenceInProgress(taskData);\n  },\n\n  /**\n   * Conference hold signal for conference-downgraded consult-end transitions.\n   * Backend can report this as boolean or string.\n   */\n  isConferenceHoldParticipantFromEvent: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event) ?? context.taskData;\n    const callProcessingDetails = taskData?.interaction?.callProcessingDetails as\n      | {conferenceHoldParticipant?: boolean | string}\n      | undefined;\n    const conferenceHoldParticipant = callProcessingDetails?.conferenceHoldParticipant;\n\n    return conferenceHoldParticipant === true || conferenceHoldParticipant === 'true';\n  },\n\n  /**\n   * Conference downgrade check specifically for transitioning back to CONNECTED.\n   *\n   * Returns true only when:\n   * - conference has downgraded (fewer than 2 active agent participants in main call)\n   * - customer is still in the call\n   * - current agent is still in the main call\n   */\n  shouldDowngradeConferenceToConnected: ({context, event}: GuardParams): boolean => {\n    const eventTaskData = getTaskDataFromEvent(event);\n    const taskData = eventTaskData ?? context.taskData;\n    if (!taskData?.interaction) return false;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n    if (!mainCallId) return false;\n\n    // Don't downgrade while backend still reports conference.\n    if (taskData.interaction.state === INTERACTION_STATE.CONFERENCE) return false;\n\n    const agentParticipantsCount = getConferenceParticipantsCount(taskData.interaction, mainCallId);\n    if (agentParticipantsCount >= 2) return false;\n\n    const customerInCall = getIsCustomerInCall(taskData.interaction, mainCallId);\n    if (!customerInCall) return false;\n\n    const selfInMainCall = Boolean(\n      taskData.interaction.media?.[mainCallId]?.participants?.includes(selfAgentId)\n    );\n\n    return selfInMainCall;\n  },\n\n  // Consult Guards\n  /**\n   * Check if this agent initiated the consult (using event data)\n   * Handles both consultingAgentId and fallback to context flag\n   */\n  didInitiateConsult: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (taskData?.isConsulted === true) return false;\n\n    return taskData?.consultingAgentId\n      ? isSelfConsultingAgent(context, taskData)\n      : context.consultInitiator === true;\n  },\n\n  /**\n   * EP-DN / consulted consult legs can arrive as AGENT_CONTACT_ASSIGNED without a preceding\n   * AgentConsulting event. When that happens, we should enter CONSULTING (not CONNECTED).\n   */\n  isConsultingAssignment: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    const relationshipType = taskData.interaction?.callProcessingDetails?.relationshipType;\n\n    return (\n      taskData.isConsulted === true ||\n      relationshipType === 'consult' ||\n      taskData.interaction?.state === INTERACTION_STATE.CONSULTING\n    );\n  },\n\n  // Wrapup Guards\n  isCampaignPreviewContactEnded: ({context, event}: GuardParams): boolean => {\n    if (event?.type !== TaskEvent.CONTACT_ENDED) {\n      return false;\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    if (!isCampaignPreviewTask(taskData)) {\n      return false;\n    }\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    const pending = taskData?.agentsPendingWrapUp;\n    const isPendingWrapUp =\n      Array.isArray(pending) && !!selfAgentId && pending.includes(selfAgentId);\n    const participantIsWrapUp =\n      !!selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n    const explicitWrapUp =\n      taskData?.wrapUpRequired === true ||\n      participantIsWrapUp ||\n      isPendingWrapUp ||\n      taskData?.interaction?.state === 'wrapUp';\n\n    return !explicitWrapUp;\n  },\n\n  shouldWrapUp: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    if (event?.type === TaskEvent.CONFERENCE_END) {\n      const selfAgentId = getSelfAgentId(context, taskData);\n      if (!selfAgentId) return false;\n\n      const pending = taskData?.agentsPendingWrapUp;\n      if (Array.isArray(pending) && pending.length > 0) {\n        return pending.includes(selfAgentId);\n      }\n\n      const participantWrapUp =\n        taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n      const wrapUpRequired = taskData?.wrapUpRequired === true;\n\n      return wrapUpRequired || participantWrapUp;\n    }\n\n    return shouldWrapUpForThisAgent(context, taskData);\n  },\n\n  /**\n   * Check if wrapUpRequired in payload OR is consult initiator\n   */\n  shouldWrapUpOrIsInitiator: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return Boolean(taskData?.wrapUpRequired || context.consultInitiator);\n  },\n\n  /**\n   * True when an updated lifecycle event shows that this agent left the main interaction.\n   *\n   * Returns true when the event names this agent, or when this agent is absent from the\n   * updated participants map. EP-DN payloads remove the leaving participant instead of\n   * setting hasLeft. Remaining in the map with hasLeft, or disappearing only from\n   * mainCall media, is not treated as departure.\n   */\n  didCurrentAgentLeaveMainInteraction: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const participantIdFromEvent =\n      event && typeof event === 'object' && 'participantId' in event\n        ? (event as {participantId?: string}).participantId\n        : undefined;\n    const participantId = participantIdFromEvent ?? taskData?.participantId;\n\n    if (Boolean(participantId) && participantId === selfAgentId) {\n      return true;\n    }\n    // EP-DN payloads remove the leaving participant from the map instead of setting hasLeft.\n    const participants = taskData?.interaction?.participants;\n    if (participants && !(selfAgentId in participants)) {\n      return true;\n    }\n\n    return false;\n  },\n\n  /**\n   * True when this agent initiated the conference transfer (widgets or desktop).\n   * Mirrors determineConsultInitiator: consultingAgentId === self only (not consultState).\n   */\n  isSelfConferenceTransferInitiator: ({context, event}: GuardParams): boolean => {\n    if (context.transferConferenceRequested === true) return true;\n\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId || !taskData) return false;\n\n    return taskData.consultingAgentId === selfAgentId;\n  },\n\n  /**\n   * True when another agent performed conference transfer and this agent should\n   * only refresh task data (stay in the current state). False when this agent\n   * initiated the transfer (desktop or widgets) or has left the interaction.\n   */\n  isPassiveConferenceTransferObserver: ({context, event}: GuardParams): boolean => {\n    if (guards.isSelfConferenceTransferInitiator({context, event})) return false;\n\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants) {\n      if (!(selfAgentId in taskData.interaction.participants)) return false;\n      if (taskData.interaction.participants[selfAgentId]?.hasLeft === true) return false;\n    }\n\n    return true;\n  },\n\n  isCampaignReservationAccept: ({event}: GuardParams): boolean => {\n    return event?.type === TaskEvent.TASK_INCOMING && event.isCampaignReservationAccept === true;\n  },\n\n  // Server State Guards\n  isPrimaryMediaOnHold: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return 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package/dist/services/task/voice/Voice.js

@@ -15,6 +15,7 @@ var _stateMachine = require("../state-machine");
 var _TaskUtils = require("../TaskUtils");
 var _wxAppTelephonyUtils = require("../../wxAppTelephonyUtils");
 var _wxAppVoiceMethods = require("./wxAppVoiceMethods");
+var _wxAppDiagnosticLogging = require("../../wxAppDiagnosticLogging");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 class Voice extends _Task.default {
   static WXAPP_MUTE_SYNC_RETRY_DELAY_MS = 50;
@@ -23,6 +24,8 @@ class Voice extends _Task.default {
   wxAppMuted = false;
   wxAppAnswerPending = false;
   wxAppAcceptInFlight = false;
+  wxAppMuteToggleTail = Promise.resolve();
+  wxAppDtmfTail = Promise.resolve();
   constructor(contact, data, callOptions, wrapupData, agentId) {
     const resolvedOptions = {
       isEndTaskEnabled: callOptions?.isEndTaskEnabled ?? true,
@@ -43,6 +46,7 @@ class Voice extends _Task.default {
       enableWxBetterTogether: this.enableWxBetterTogether,
       answerCallOnWebexService: this.answerCallOnWebexService,
       agentId: this.agentId,
+      metricsManager: this.metricsManager,
       getTaskData: () => this.data,
       getTaskState: () => this.stateMachineService?.getSnapshot?.()?.value,
       getWxAppMuted: () => this.wxAppMuted,
@@ -86,15 +90,84 @@ class Voice extends _Task.default {
     };
     this.updateUiControls(true);
   }
+  updateUiControls(forceEmit = false) {
+    super.updateUiControls(forceEmit);
+    this.logWxAppOfferDecisionIfNeeded();
+  }
+  logWxAppOfferDecisionIfNeeded() {
+    if (!this.enableWxBetterTogether) {
+      return;
+    }
+    const state = this.stateMachineService?.getSnapshot?.()?.value;
+    if (state !== _stateMachine.TaskState.OFFERED) {
+      return;
+    }
+    const accept = this.currentUiControls?.main?.accept;
+    if (!accept?.isVisible) {
+      return;
+    }
+    const deps = this.getWxAppVoiceDependencies();
+    const isOutdial = this.data?.interaction?.outboundType === 'OUTDIAL';
+    const isWxAppInboundOffer = this.isWebexAppInboundCallingOffer();
+    const isWxAppOutdialOffer = this.isWebexAppCallingOffer() && isOutdial;
+    const deviceDetails = (0, _wxAppVoiceMethods.getCallingDeviceDetails)(deps);
+    const acceptReason = (0, _wxAppDiagnosticLogging.deriveWxAppAcceptReason)({
+      isWxAppInboundOffer,
+      isWxAppOutdialOffer,
+      isWebrtc: this.uiControlConfig.voiceVariant === _types.VOICE_VARIANT.WEBRTC,
+      isOutdial,
+      wxAppAcceptInFlight: this.wxAppAcceptInFlight,
+      wxAppAnswerPending: this.wxAppAnswerPending,
+      enableWxBetterTogether: this.enableWxBetterTogether,
+      hasDeviceCallId: Boolean(deviceDetails?.deviceCallId)
+    });
+    if (acceptReason === this.lastLoggedWxAppAcceptReason) {
+      return;
+    }
+    this.lastLoggedWxAppAcceptReason = acceptReason;
+    (0, _wxAppDiagnosticLogging.logWxAppOfferDecision)({
+      interactionId: this.data.interactionId,
+      acceptVisible: accept.isVisible,
+      acceptEnabled: accept.isEnabled,
+      acceptReason,
+      wxAppParticipantDeviceType: deviceDetails?.deviceType,
+      hasDeviceCallId: Boolean(deviceDetails?.deviceCallId)
+    });
+  }
   applyWxAppMuteStateFromSync(incomingCallId, muted) {
     if (!this.enableWxBetterTogether) {
       return;
     }
     const activeCallId = this.getWebexCallingCallId();
-    if (!activeCallId || !incomingCallId.endsWith(activeCallId) || this.wxAppMuted === muted) {
+    const incomingSuffix = (0, _wxAppDiagnosticLogging.callIdSuffix)(incomingCallId);
+    const activeSuffix = (0, _wxAppDiagnosticLogging.callIdSuffix)(activeCallId);
+    if (!activeCallId || !incomingCallId.endsWith(activeCallId)) {
+      (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+        phase: 'dropped',
+        muted,
+        callIdSuffix: incomingSuffix,
+        interactionId: this.data.interactionId,
+        dropReason: !activeCallId ? 'no_active_wxApp_call' : 'call_id_mismatch'
+      });
+      return;
+    }
+    if (this.wxAppMuted === muted) {
+      (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+        phase: 'dropped',
+        muted,
+        callIdSuffix: incomingSuffix,
+        interactionId: this.data.interactionId,
+        dropReason: 'mute_state_unchanged'
+      });
       return;
     }
     this.wxAppMuted = muted;
+    (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+      phase: 'applied',
+      muted,
+      callIdSuffix: activeSuffix,
+      interactionId: this.data.interactionId
+    });
     this.emit(_types.TASK_EVENTS.TASK_WXAPP_MUTE_STATE_UPDATED, {
       muted
     });
@@ -261,9 +334,9 @@ class Voice extends _Task.default {
     try {
       this.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS, _constants2.METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]);
       this.setWxAppAnswerPending(false);
-      const response = await this.contact.cancelTask({
+      const response = await (0, _wxAppVoiceMethods.runWxAppOutdialDecline)(this.getWxAppVoiceDependencies(), () => this.contact.cancelTask({
         interactionId
-      });
+      }));
       this.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS, {
         taskId: interactionId,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(response)
@@ -287,16 +360,8 @@ class Voice extends _Task.default {
    */
   async toggleMute(options) {
     if (this.enableWxBetterTogether && this.getWebexCallingCallId()) {
-      if (this.wxAppMuteToggleInFlight) {
-        await this.wxAppMuteToggleInFlight.catch(() => undefined);
-      }
-      const togglePromise = (0, _wxAppVoiceMethods.runWxAppToggleMute)(this.getWxAppVoiceDependencies(), this.createWxAppLifecycle(), options);
-      this.wxAppMuteToggleInFlight = togglePromise;
-      togglePromise.finally(() => {
-        if (this.wxAppMuteToggleInFlight === togglePromise) {
-          this.wxAppMuteToggleInFlight = undefined;
-        }
-      }).catch(() => undefined);
+      const togglePromise = this.wxAppMuteToggleTail.catch(() => undefined).then(() => (0, _wxAppVoiceMethods.runWxAppToggleMute)(this.getWxAppVoiceDependencies(), this.createWxAppLifecycle(), options));
+      this.wxAppMuteToggleTail = togglePromise.catch(() => undefined);
       await togglePromise;
       return;
     }
@@ -308,7 +373,9 @@ class Voice extends _Task.default {
    */
   async transmitDtmf(options) {
     if (this.enableWxBetterTogether && this.getWebexCallingCallId()) {
-      await (0, _wxAppVoiceMethods.runWxAppTransmitDtmf)(this.getWxAppVoiceDependencies(), this.createWxAppLifecycle(), options);
+      const dtmfPromise = this.wxAppDtmfTail.catch(() => undefined).then(() => (0, _wxAppVoiceMethods.runWxAppTransmitDtmf)(this.getWxAppVoiceDependencies(), this.createWxAppLifecycle(), options));
+      this.wxAppDtmfTail = dtmfPromise.catch(() => undefined);
+      await dtmfPromise;
       return;
     }
     super.unsupportedMethodError(_constants.METHODS.TRANSMIT_DTMF);