@webex/contact-center 3.12.0-llmrefactor.2 → 3.12.0-llmrefactor.3

package/dist/services/Queue.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","_constants4","e","t","WeakMap","r","n","__esModule","o","i","f","__proto__","default","has","get","set","hasOwnProperty","call","Object","defineProperty","getOwnPropertyDescriptor","Queue","constructor","webex","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getQueues","params","startTime","Date","now","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","sortBy","sortOrder","desktopProfileFilter","provisioningView","singleObjectResponse","orgId","credentials","getOrgId","isSearchRequest","LoggerProxy","info","module","method","METHODS","GET_QUEUES","data","canUseCache","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","log","cacheHit","recordCount","length","meta","totalPages","totalMeta","totalRecords","orgid","timeEvent","METRIC_EVENT_NAMES","QUEUE_FETCH_SUCCESS","queryParams","URLSearchParams","toString","append","undefined","resource","endPointMap","queueList","service","WCC_API_GATEWAY","response","request","HTTP_METHODS","GET","body","statusCode","trackEvent","isFirstPage","cachePage","error","errorData","Error","message","String","QUEUE_FETCH_FAILED","exports","_default"],"sources":["Queue.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {\n  ContactServiceQueue,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {METHODS} from '../constants';\n\n/**\n * Queue API class for managing Webex Contact Center contact service queues.\n * Provides functionality to fetch contact service queues using the queue API.\n *\n * @class Queue\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get Queue API instance from ContactCenter\n * const queueAPI = cc.queue;\n *\n * // Get all queues\n * const queues = await queueAPI.getQueues();\n *\n * // Get queues with pagination\n * const queues = await queueAPI.getQueues({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific queues\n * const searchResults = await queueAPI.getQueues({\n *   search: 'support',\n *   filter: 'name==\"Support Queue\"'\n * });\n * ```\n */\nexport class Queue {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<ContactServiceQueue>;\n\n  /**\n   * Creates an instance of Queue\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<ContactServiceQueue>('Queue');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches contact service queues for the organization\n   * @param {ContactServiceQueueSearchParams} [params] - Search and pagination parameters\n   * @returns {Promise<ContactServiceQueuesResponse>} Promise resolving to contact service queues\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get all queues with default pagination\n   * const response = await queueAPI.getQueues();\n   *\n   * // Get queues with specific pagination\n   * const response = await queueAPI.getQueues({\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   *\n   * // Search for queues\n   * const response = await queueAPI.getQueues({\n   *   search: 'support',\n   *   filter: 'queueType==\"INBOUND\"'\n   * });\n   * ```\n   */\n  public async getQueues(\n    params: ContactServiceQueueSearchParams = {}\n  ): Promise<ContactServiceQueuesResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy,\n      sortOrder,\n      desktopProfileFilter,\n      provisioningView,\n      singleObjectResponse,\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes || sortBy);\n\n    LoggerProxy.info('Fetching contact service queues', {\n      module: 'Queue',\n      method: METHODS.GET_QUEUES,\n      data: {\n        orgId,\n        page,\n        pageSize,\n        isSearchRequest,\n      },\n    });\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (this.pageCache.canUseCache({search, filter, attributes, sortBy})) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(`Returning page ${page} from cache`, {\n          module: 'Queue',\n          method: 'getQueues',\n          data: {\n            cacheHit: true,\n            duration,\n            recordCount: cachedPage.data.length,\n            page,\n            pageSize,\n          },\n        });\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n            orgid: orgId,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters according to spec\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n      });\n\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (search) queryParams.append('search', search);\n      if (sortBy) queryParams.append('sortBy', sortBy);\n      if (sortOrder) queryParams.append('sortOrder', sortOrder);\n      if (desktopProfileFilter !== undefined)\n        queryParams.append('desktopProfileFilter', desktopProfileFilter.toString());\n      if (provisioningView !== undefined)\n        queryParams.append('provisioningView', provisioningView.toString());\n      if (singleObjectResponse !== undefined)\n        queryParams.append('singleObjectResponse', singleObjectResponse.toString());\n\n      const resource = endPointMap.queueList(orgId, queryParams.toString());\n\n      LoggerProxy.log('Making API request to fetch contact service queues', {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} contact service queues`, {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS,\n          {\n            orgId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral', 'operational']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes/sort)\n      if (this.pageCache.canUseCache({search, filter, attributes, sortBy}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.log('Cached contact service queues for future requests', {\n          module: 'Queue',\n          method: METHODS.GET_QUEUES,\n          data: {\n            cacheKey,\n            recordCount,\n          },\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error('Failed to fetch contact service queues', {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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By default, returns active inbound\n   * telephony queues in backend name-ascending order using the agent's desktop profile views.\n   * Existing filter, sort, and desktop-profile parameters override those defaults.\n   * @param {ContactServiceQueueSearchParams} [params] - Search, pagination, and override parameters\n   * @returns {Promise<ContactServiceQueuesResponse>} Promise resolving to contact service queues\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get queues using the default list policy and pagination\n   * const response = await queueAPI.getQueues();\n   *\n   * // Get queues with specific pagination\n   * const response = await queueAPI.getQueues({\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   *\n   * // Search for queues\n   * const response = await queueAPI.getQueues({\n   *   search: 'support',\n   *   filter: 'queueType==\"INBOUND\"'\n   * });\n   * ```\n   */\n  public async getQueues(\n    params: ContactServiceQueueSearchParams = {}\n  ): Promise<ContactServiceQueuesResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter = 'queueType==INBOUND;channelType==TELEPHONY;active==true',\n      attributes,\n      sortBy = 'name',\n      sortOrder = 'asc',\n      desktopProfileFilter = true,\n      provisioningView,\n      singleObjectResponse,\n    } = params;\n    const agentView = desktopProfileFilter;\n    const firstLevelView = desktopProfileFilter;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const effectiveSortBy = sortBy ?? (sortOrder ? 'name' : undefined);\n    const isSearchRequest = !!(search || filter || attributes || effectiveSortBy);\n    const canUseCache = this.pageCache.canUseCache({\n      search,\n      filter,\n      attributes,\n      sortBy: effectiveSortBy,\n      desktopProfileFilter,\n      provisioningView,\n      singleObjectResponse,\n    });\n\n    LoggerProxy.info('Fetching contact service queues', {\n      module: 'Queue',\n      method: METHODS.GET_QUEUES,\n      data: {\n        orgId,\n        page,\n        pageSize,\n        isSearchRequest,\n      },\n    });\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (canUseCache) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(`Returning page ${page} from cache`, {\n          module: 'Queue',\n          method: 'getQueues',\n          data: {\n            cacheHit: true,\n            duration,\n            recordCount: cachedPage.data.length,\n            page,\n            pageSize,\n          },\n        });\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n            orgid: orgId,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters according to spec\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n      });\n\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (search) queryParams.append('search', search);\n      if (effectiveSortBy)\n        queryParams.append('sort', `${effectiveSortBy},${(sortOrder ?? 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recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral', 'operational']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes/sort)\n      if (canUseCache && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.log('Cached contact service queues for future requests', {\n          module: 'Queue',\n          method: METHODS.GET_QUEUES,\n          data: {\n            cacheKey,\n            recordCount,\n          },\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error('Failed to fetch contact service queues', {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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package/dist/services/WebexCrossClientService.js

@@ -0,0 +1,171 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _constants = require("../constants");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const WEBEX_CROSS_CLIENT_FILE = 'WebexCrossClientService';
+const DEFAULT_CROSS_CLIENT_STATE_TTL = 900;
+const EXPIRATION_OFFSET_MS = 60_000;
+/** Must match Agent Desktop usersub publish — Webex App reads `wxcc` cross-client state. */
+const DEFAULT_APP_NAME = 'wxcc';
+const REFRESH_RETRY_DELAY_MS = 30_000;
+const MAX_REFRESH_RETRIES = 3;
+/**
+ * Publishes usersub cross-client state so Webex App suppresses native calling toasts (WXCC-6026).
+ */
+class WebexCrossClientService {
+  answerCallsState = false;
+  appName = DEFAULT_APP_NAME;
+  /** Incremented on teardown/disable to ignore stale refresh timer callbacks. */
+  refreshGeneration = 0;
+  constructor(webex) {
+    this.webex = webex;
+  }
+  extractDeviceIdFromUrl(url) {
+    const match = url.match(/\/devices\/([^/?]+)/);
+    return match ? match[1] : '';
+  }
+  getDeviceUrl() {
+    return this.webex.internal.device?.url;
+  }
+  clearRefreshTimer() {
+    if (this.refreshTimer) {
+      clearTimeout(this.refreshTimer);
+      this.refreshTimer = undefined;
+    }
+    if (this.refreshRetryTimer) {
+      clearTimeout(this.refreshRetryTimer);
+      this.refreshRetryTimer = undefined;
+    }
+  }
+  scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt) {
+    if (retryAttempt >= MAX_REFRESH_RETRIES || scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {
+      return;
+    }
+    this.refreshRetryTimer = setTimeout(async () => {
+      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {
+        return;
+      }
+      try {
+        await this.setManageWebexCallingInWxcc(true, {
+          userId,
+          ttl,
+          appName: this.appName
+        });
+      } catch (error) {
+        _loggerProxy.default.error(`WebexCrossClientService refresh retry failed: ${error}`, {
+          module: WEBEX_CROSS_CLIENT_FILE,
+          method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+        });
+        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt + 1);
+      }
+    }, REFRESH_RETRY_DELAY_MS);
+  }
+  startRefreshTimer(userId, ttl) {
+    this.clearRefreshTimer();
+    if (!this.answerCallsState) {
+      return;
+    }
+    const refreshTime = ttl * 1000 - EXPIRATION_OFFSET_MS;
+    const scheduledGeneration = this.refreshGeneration;
+    this.refreshTimer = setTimeout(async () => {
+      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {
+        return;
+      }
+      try {
+        await this.setManageWebexCallingInWxcc(true, {
+          userId,
+          ttl,
+          appName: this.appName
+        });
+      } catch (error) {
+        _loggerProxy.default.error(`WebexCrossClientService refresh failed: ${error}`, {
+          module: WEBEX_CROSS_CLIENT_FILE,
+          method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+        });
+        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, 0);
+      }
+    }, refreshTime);
+  }
+  publishCrossClientState(users, ttl, composition, logContext) {
+    const body = {
+      users,
+      compositions: [{
+        type: 'cross-client-state',
+        ttl,
+        composition
+      }]
+    };
+    return this.webex.request({
+      method: 'POST',
+      service: 'usersub',
+      resource: 'publish',
+      body
+    }).then(response => response?.body).catch(error => {
+      _loggerProxy.default.error(`WebexCrossClientService.${logContext} failed: ${error}`, {
+        module: WEBEX_CROSS_CLIENT_FILE,
+        method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+      });
+      return Promise.reject(error);
+    });
+  }
+  async setManageWebexCallingInWxcc(enable, options) {
+    const operationGeneration = this.refreshGeneration;
+    const userId = options?.userId ?? this.webex.internal.device?.userId;
+    const ttl = options?.ttl ?? DEFAULT_CROSS_CLIENT_STATE_TTL;
+    const appName = options?.appName ?? DEFAULT_APP_NAME;
+    this.appName = appName;
+    if (!userId) {
+      throw new Error('User ID is unavailable for cross-client publish');
+    }
+    const deviceUrl = this.getDeviceUrl();
+    if (!deviceUrl) {
+      throw new Error('Device URL is unavailable for cross-client publish');
+    }
+    const composition = {
+      devices: [{
+        deviceId: this.extractDeviceIdFromUrl(deviceUrl),
+        appName,
+        state: {
+          'answer-calls-on-wxcc': enable
+        }
+      }]
+    };
+    await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');
+    if (operationGeneration !== this.refreshGeneration) {
+      return;
+    }
+    this.answerCallsState = enable;
+    if (enable) {
+      this.startRefreshTimer(userId, ttl);
+    } else {
+      this.refreshGeneration += 1;
+      this.clearRefreshTimer();
+    }
+    _loggerProxy.default.info(`Cross-client answer-calls-on-wxcc set to ${enable}`, {
+      module: WEBEX_CROSS_CLIENT_FILE,
+      method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,
+      data: {
+        appName,
+        deviceId: this.extractDeviceIdFromUrl(deviceUrl),
+        ttl
+      }
+    });
+  }
+  teardown() {
+    this.refreshGeneration += 1;
+    this.clearRefreshTimer();
+    this.answerCallsState = false;
+  }
+
+  /** Whether usersub `answer-calls-on-wxcc: true` was successfully published this session. */
+  isAnswerCallsStateActive() {
+    return this.answerCallsState;
+  }
+}
+exports.default = WebexCrossClientService;
+//# sourceMappingURL=WebexCrossClientService.js.map

package/dist/services/WebexCrossClientService.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","e","__esModule","default","WEBEX_CROSS_CLIENT_FILE","DEFAULT_CROSS_CLIENT_STATE_TTL","EXPIRATION_OFFSET_MS","DEFAULT_APP_NAME","REFRESH_RETRY_DELAY_MS","MAX_REFRESH_RETRIES","WebexCrossClientService","answerCallsState","appName","refreshGeneration","constructor","webex","extractDeviceIdFromUrl","url","match","getDeviceUrl","internal","device","clearRefreshTimer","refreshTimer","clearTimeout","undefined","refreshRetryTimer","scheduleRefreshRetry","userId","ttl","scheduledGeneration","retryAttempt","setTimeout","setManageWebexCallingInWxcc","error","LoggerProxy","module","method","METHODS","SET_MANAGE_WEBEX_CALLING_IN_WXCC","startRefreshTimer","refreshTime","publishCrossClientState","users","composition","logContext","body","compositions","type","request","service","resource","then","response","catch","Promise","reject","enable","options","operationGeneration","Error","deviceUrl","devices","deviceId","state","info","data","teardown","isAnswerCallsStateActive","exports"],"sources":["WebexCrossClientService.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\n\nconst WEBEX_CROSS_CLIENT_FILE = 'WebexCrossClientService';\nconst DEFAULT_CROSS_CLIENT_STATE_TTL = 900;\nconst EXPIRATION_OFFSET_MS = 60_000;\n/** Must match Agent Desktop usersub publish — Webex App reads `wxcc` cross-client state. */\nconst DEFAULT_APP_NAME = 'wxcc';\nconst REFRESH_RETRY_DELAY_MS = 30_000;\nconst MAX_REFRESH_RETRIES = 3;\n\ntype RefreshTimer = ReturnType<typeof setTimeout>;\n\n/**\n * Publishes usersub cross-client state so Webex App suppresses native calling toasts (WXCC-6026).\n */\nexport default class WebexCrossClientService {\n  private webex: WebexSDK;\n  private refreshTimer?: RefreshTimer;\n  private refreshRetryTimer?: RefreshTimer;\n  private answerCallsState = false;\n  private appName = DEFAULT_APP_NAME;\n  /** Incremented on teardown/disable to ignore stale refresh timer callbacks. */\n  private refreshGeneration = 0;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private extractDeviceIdFromUrl(url: string): string {\n    const match = url.match(/\\/devices\\/([^/?]+)/);\n\n    return match ? match[1] : '';\n  }\n\n  private getDeviceUrl(): string | undefined {\n    return this.webex.internal.device?.url;\n  }\n\n  private clearRefreshTimer(): void {\n    if (this.refreshTimer) {\n      clearTimeout(this.refreshTimer);\n      this.refreshTimer = undefined;\n    }\n\n    if (this.refreshRetryTimer) {\n      clearTimeout(this.refreshRetryTimer);\n      this.refreshRetryTimer = undefined;\n    }\n  }\n\n  private scheduleRefreshRetry(\n    userId: string,\n    ttl: number,\n    scheduledGeneration: number,\n    retryAttempt: number\n  ): void {\n    if (\n      retryAttempt >= MAX_REFRESH_RETRIES ||\n      scheduledGeneration !== this.refreshGeneration ||\n      !this.answerCallsState\n    ) {\n      return;\n    }\n\n    this.refreshRetryTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh retry failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt + 1);\n      }\n    }, REFRESH_RETRY_DELAY_MS);\n  }\n\n  private startRefreshTimer(userId: string, ttl: number): void {\n    this.clearRefreshTimer();\n\n    if (!this.answerCallsState) {\n      return;\n    }\n\n    const refreshTime = ttl * 1000 - EXPIRATION_OFFSET_MS;\n    const scheduledGeneration = this.refreshGeneration;\n    this.refreshTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, 0);\n      }\n    }, refreshTime);\n  }\n\n  private publishCrossClientState(\n    users: string[],\n    ttl: number,\n    composition: Record<string, unknown>,\n    logContext: string\n  ): Promise<unknown> {\n    const body = {\n      users,\n      compositions: [\n        {\n          type: 'cross-client-state',\n          ttl,\n          composition,\n        },\n      ],\n    };\n\n    return this.webex\n      .request({\n        method: 'POST',\n        service: 'usersub',\n        resource: 'publish',\n        body,\n      })\n      .then((response: {body?: unknown}) => response?.body)\n      .catch((error: unknown) => {\n        LoggerProxy.error(`WebexCrossClientService.${logContext} failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n\n        return Promise.reject(error);\n      });\n  }\n\n  public async setManageWebexCallingInWxcc(\n    enable: boolean,\n    options?: {userId?: string; ttl?: number; appName?: string}\n  ): Promise<void> {\n    const operationGeneration = this.refreshGeneration;\n    const userId = options?.userId ?? this.webex.internal.device?.userId;\n    const ttl = options?.ttl ?? DEFAULT_CROSS_CLIENT_STATE_TTL;\n    const appName = options?.appName ?? DEFAULT_APP_NAME;\n    this.appName = appName;\n\n    if (!userId) {\n      throw new Error('User ID is unavailable for cross-client publish');\n    }\n\n    const deviceUrl = this.getDeviceUrl();\n    if (!deviceUrl) {\n      throw new Error('Device URL is unavailable for cross-client publish');\n    }\n\n    const composition = {\n      devices: [\n        {\n          deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n          appName,\n          state: {\n            'answer-calls-on-wxcc': enable,\n          },\n        },\n      ],\n    };\n\n    await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');\n\n    if (operationGeneration !== this.refreshGeneration) {\n      return;\n    }\n\n    this.answerCallsState = enable;\n\n    if (enable) {\n      this.startRefreshTimer(userId, ttl);\n    } else {\n      this.refreshGeneration += 1;\n      this.clearRefreshTimer();\n    }\n\n    LoggerProxy.info(`Cross-client answer-calls-on-wxcc set to ${enable}`, {\n      module: WEBEX_CROSS_CLIENT_FILE,\n      method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n      data: {\n        appName,\n        deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n        ttl,\n      },\n    });\n  }\n\n  public teardown(): void {\n    this.refreshGeneration += 1;\n    this.clearRefreshTimer();\n    this.answerCallsState = false;\n  }\n\n  /** Whether usersub `answer-calls-on-wxcc: true` was successfully published this session. */\n  public isAnswerCallsStateActive(): boolean {\n    return this.answerCallsState;\n  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package/dist/services/WxAppTelephonyMercurySync.js

@@ -0,0 +1,93 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = exports.TELEPHONY_CALL_UNMUTED = exports.TELEPHONY_CALL_MUTED = void 0;
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _constants = require("../constants");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const WXAPP_TELEPHONY_MERCURY_SYNC_FILE = 'WxAppTelephonyMercurySync';
+const TELEPHONY_CALL_MUTED = exports.TELEPHONY_CALL_MUTED = 'event:telephony_calls.muted';
+const TELEPHONY_CALL_UNMUTED = exports.TELEPHONY_CALL_UNMUTED = 'event:telephony_calls.unmuted';
+/**
+ * Subscribes to Mercury telephony mute/unmute events for wxApp thick-client sync (AD parity).
+ */
+class WxAppTelephonyMercurySync {
+  constructor(webex) {
+    this.webex = webex;
+  }
+  decodeBase64(value) {
+    try {
+      return atob(value);
+    } catch {
+      return value;
+    }
+  }
+  handleMuteStateEvent = (agentId, event) => {
+    const {
+      actorId,
+      callId,
+      muted
+    } = event?.data ?? {};
+    if (!actorId || !callId || muted === undefined) {
+      return;
+    }
+    const decodedActorId = this.decodeBase64(actorId);
+    const decodedCallId = this.decodeBase64(callId);
+    if (!decodedActorId.endsWith(agentId)) {
+      return;
+    }
+    _loggerProxy.default.info('WxApp telephony mute state sync received', {
+      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
+      method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,
+      data: {
+        muted
+      }
+    });
+    this.muteChangeHandler?.(decodedCallId, muted);
+  };
+  subscribe(agentId, onMuteChange) {
+    this.unsubscribe();
+    const mercury = this.webex.internal.mercury;
+    if (!mercury) {
+      _loggerProxy.default.error('Mercury is unavailable for wxApp mute sync', {
+        module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
+        method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY
+      });
+      return;
+    }
+    this.subscribedAgentId = agentId;
+    this.muteChangeHandler = onMuteChange;
+    this.boundMuteHandler = event => {
+      this.handleMuteStateEvent(agentId, event);
+    };
+    this.boundUnmuteHandler = event => {
+      this.handleMuteStateEvent(agentId, event);
+    };
+    mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);
+    mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);
+    _loggerProxy.default.info('Subscribed to wxApp telephony Mercury mute sync', {
+      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
+      method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY
+    });
+  }
+  unsubscribe() {
+    const mercury = this.webex.internal.mercury;
+    if (mercury && this.boundMuteHandler) {
+      mercury.off(TELEPHONY_CALL_MUTED, this.boundMuteHandler);
+    }
+    if (mercury && this.boundUnmuteHandler) {
+      mercury.off(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);
+    }
+    this.subscribedAgentId = undefined;
+    this.muteChangeHandler = undefined;
+    this.boundMuteHandler = undefined;
+    this.boundUnmuteHandler = undefined;
+  }
+  isSubscribed() {
+    return Boolean(this.subscribedAgentId && this.muteChangeHandler);
+  }
+}
+exports.default = WxAppTelephonyMercurySync;
+//# sourceMappingURL=WxAppTelephonyMercurySync.js.map

package/dist/services/WxAppTelephonyMercurySync.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","e","__esModule","default","WXAPP_TELEPHONY_MERCURY_SYNC_FILE","TELEPHONY_CALL_MUTED","exports","TELEPHONY_CALL_UNMUTED","WxAppTelephonyMercurySync","constructor","webex","decodeBase64","value","atob","handleMuteStateEvent","agentId","event","actorId","callId","muted","data","undefined","decodedActorId","decodedCallId","endsWith","LoggerProxy","info","module","method","METHODS","SYNC_WXAPP_MUTE_FROM_MERCURY","muteChangeHandler","subscribe","onMuteChange","unsubscribe","mercury","internal","error","subscribedAgentId","boundMuteHandler","boundUnmuteHandler","on","off","isSubscribed","Boolean"],"sources":["WxAppTelephonyMercurySync.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\n\nconst WXAPP_TELEPHONY_MERCURY_SYNC_FILE = 'WxAppTelephonyMercurySync';\n\nexport const TELEPHONY_CALL_MUTED = 'event:telephony_calls.muted';\nexport const TELEPHONY_CALL_UNMUTED = 'event:telephony_calls.unmuted';\n\nexport type UpdatedCallMuteStateEvent = {\n  data: {\n    actorId: string;\n    callId: string;\n    muted: boolean;\n  };\n};\n\ntype MuteChangeHandler = (callId: string, muted: boolean) => void;\n\n/**\n * Subscribes to Mercury telephony mute/unmute events for wxApp thick-client sync (AD parity).\n */\nexport default class WxAppTelephonyMercurySync {\n  private webex: WebexSDK;\n  private subscribedAgentId?: string;\n  private muteChangeHandler?: MuteChangeHandler;\n  private boundMuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n  private boundUnmuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private decodeBase64(value: string): string {\n    try {\n      return atob(value);\n    } catch {\n      return value;\n    }\n  }\n\n  private handleMuteStateEvent = (agentId: string, event: UpdatedCallMuteStateEvent): void => {\n    const {actorId, callId, muted} = event?.data ?? {};\n    if (!actorId || !callId || muted === undefined) {\n      return;\n    }\n\n    const decodedActorId = this.decodeBase64(actorId);\n    const decodedCallId = this.decodeBase64(callId);\n\n    if (!decodedActorId.endsWith(agentId)) {\n      return;\n    }\n\n    LoggerProxy.info('WxApp telephony mute state sync received', {\n      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n      method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n      data: {muted},\n    });\n\n    this.muteChangeHandler?.(decodedCallId, muted);\n  };\n\n  public subscribe(agentId: string, onMuteChange: MuteChangeHandler): void {\n    this.unsubscribe();\n\n    const mercury = this.webex.internal.mercury;\n    if (!mercury) {\n      LoggerProxy.error('Mercury is unavailable for wxApp mute sync', {\n        module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n        method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n      });\n\n      return;\n    }\n\n    this.subscribedAgentId = agentId;\n    this.muteChangeHandler = onMuteChange;\n\n    this.boundMuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n    this.boundUnmuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n\n    mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n\n    LoggerProxy.info('Subscribed to wxApp telephony Mercury mute sync', {\n      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n      method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n    });\n  }\n\n  public unsubscribe(): void {\n    const mercury = this.webex.internal.mercury;\n\n    if (mercury && this.boundMuteHandler) {\n      mercury.off(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    }\n    if (mercury && this.boundUnmuteHandler) {\n      mercury.off(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n    }\n\n    this.subscribedAgentId = undefined;\n    this.muteChangeHandler = undefined;\n    this.boundMuteHandler = undefined;\n    this.boundUnmuteHandler = undefined;\n  }\n\n  public isSubscribed(): boolean {\n    return Boolean(this.subscribedAgentId && this.muteChangeHandler);\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AAAqC,SAAAD,uBAAAG,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAGrC,MAAMG,iCAAiC,GAAG,2BAA2B;AAE9D,MAAMC,oBAAoB,GAAAC,OAAA,CAAAD,oBAAA,GAAG,6BAA6B;AAC1D,MAAME,sBAAsB,GAAAD,OAAA,CAAAC,sBAAA,GAAG,+BAA+B;AAYrE;AACA;AACA;AACe,MAAMC,yBAAyB,CAAC;EAO7CC,WAAWA,CAACC,KAAe,EAAE;IAC3B,IAAI,CAACA,KAAK,GAAGA,KAAK;EACpB;EAEQC,YAAYA,CAACC,KAAa,EAAU;IAC1C,IAAI;MACF,OAAOC,IAAI,CAACD,KAAK,CAAC;IACpB,CAAC,CAAC,MAAM;MACN,OAAOA,KAAK;IACd;EACF;EAEQE,oBAAoB,GAAGA,CAACC,OAAe,EAAEC,KAAgC,KAAW;IAC1F,MAAM;MAACC,OAAO;MAAEC,MAAM;MAAEC;IAAK,CAAC,GAAGH,KAAK,EAAEI,IAAI,IAAI,CAAC,CAAC;IAClD,IAAI,CAACH,OAAO,IAAI,CAACC,MAAM,IAAIC,KAAK,KAAKE,SAAS,EAAE;MAC9C;IACF;IAEA,MAAMC,cAAc,GAAG,IAAI,CAACX,YAAY,CAACM,OAAO,CAAC;IACjD,MAAMM,aAAa,GAAG,IAAI,CAACZ,YAAY,CAACO,MAAM,CAAC;IAE/C,IAAI,CAACI,cAAc,CAACE,QAAQ,CAACT,OAAO,CAAC,EAAE;MACrC;IACF;IAEAU,oBAAW,CAACC,IAAI,CAAC,0CAA0C,EAAE;MAC3DC,MAAM,EAAEvB,iCAAiC;MACzCwB,MAAM,EAAEC,kBAAO,CAACC,4BAA4B;MAC5CV,IAAI,EAAE;QAACD;MAAK;IACd,CAAC,CAAC;IAEF,IAAI,CAACY,iBAAiB,GAAGR,aAAa,EAAEJ,KAAK,CAAC;EAChD,CAAC;EAEMa,SAASA,CAACjB,OAAe,EAAEkB,YAA+B,EAAQ;IACvE,IAAI,CAACC,WAAW,CAAC,CAAC;IAElB,MAAMC,OAAO,GAAG,IAAI,CAACzB,KAAK,CAAC0B,QAAQ,CAACD,OAAO;IAC3C,IAAI,CAACA,OAAO,EAAE;MACZV,oBAAW,CAACY,KAAK,CAAC,4CAA4C,EAAE;QAC9DV,MAAM,EAAEvB,iCAAiC;QACzCwB,MAAM,EAAEC,kBAAO,CAACC;MAClB,CAAC,CAAC;MAEF;IACF;IAEA,IAAI,CAACQ,iBAAiB,GAAGvB,OAAO;IAChC,IAAI,CAACgB,iBAAiB,GAAGE,YAAY;IAErC,IAAI,CAACM,gBAAgB,GAAIvB,KAAgC,IAAK;MAC5D,IAAI,CAACF,oBAAoB,CAACC,OAAO,EAAEC,KAAK,CAAC;IAC3C,CAAC;IACD,IAAI,CAACwB,kBAAkB,GAAIxB,KAAgC,IAAK;MAC9D,IAAI,CAACF,oBAAoB,CAACC,OAAO,EAAEC,KAAK,CAAC;IAC3C,CAAC;IAEDmB,OAAO,CAACM,EAAE,CAACpC,oBAAoB,EAAE,IAAI,CAACkC,gBAAgB,CAAC;IACvDJ,OAAO,CAACM,EAAE,CAAClC,sBAAsB,EAAE,IAAI,CAACiC,kBAAkB,CAAC;IAE3Df,oBAAW,CAACC,IAAI,CAAC,iDAAiD,EAAE;MAClEC,MAAM,EAAEvB,iCAAiC;MACzCwB,MAAM,EAAEC,kBAAO,CAACC;IAClB,CAAC,CAAC;EACJ;EAEOI,WAAWA,CAAA,EAAS;IACzB,MAAMC,OAAO,GAAG,IAAI,CAACzB,KAAK,CAAC0B,QAAQ,CAACD,OAAO;IAE3C,IAAIA,OAAO,IAAI,IAAI,CAACI,gBAAgB,EAAE;MACpCJ,OAAO,CAACO,GAAG,CAACrC,oBAAoB,EAAE,IAAI,CAACkC,gBAAgB,CAAC;IAC1D;IACA,IAAIJ,OAAO,IAAI,IAAI,CAACK,kBAAkB,EAAE;MACtCL,OAAO,CAACO,GAAG,CAACnC,sBAAsB,EAAE,IAAI,CAACiC,kBAAkB,CAAC;IAC9D;IAEA,IAAI,CAACF,iBAAiB,GAAGjB,SAAS;IAClC,IAAI,CAACU,iBAAiB,GAAGV,SAAS;IAClC,IAAI,CAACkB,gBAAgB,GAAGlB,SAAS;IACjC,IAAI,CAACmB,kBAAkB,GAAGnB,SAAS;EACrC;EAEOsB,YAAYA,CAAA,EAAY;IAC7B,OAAOC,OAAO,CAAC,IAAI,CAACN,iBAAiB,IAAI,IAAI,CAACP,iBAAiB,CAAC;EAClE;AACF;AAACzB,OAAA,CAAAH,OAAA,GAAAK,yBAAA","ignoreList":[]}

package/dist/services/config/Util.js

@@ -184,6 +184,9 @@ function parseAgentConfigs(profileData) {
     callVariablesSuppressed: tenantData.callVariablesSuppressed,
     agentDbId: userData.dbId,
     allowConsultToQueue: agentProfileData.consultToQueue,
+    accessQueue: agentProfileData.accessQueue,
+    accessEntryPoint: agentProfileData.accessEntryPoint,
+    accessBuddyTeam: agentProfileData.accessBuddyTeam,
     agentPersonalStatsEnabled: agentProfileData.viewableStatistics ? agentProfileData.viewableStatistics.agentStats : false,
     addressBookId: agentProfileData.addressBookId,
     outdialANIId: agentProfileData.outdialANIId,

package/dist/services/config/Util.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_types","getUrlMapping","urlMappings","name","mappedUrl","find","mapping","url","getMsftConfig","agentProfileData","showUserDetailsMS","stateSynchronizationMS","getWebexConfig","showUserDetailsWebex","stateSynchronizationWebex","getDefaultAgentDN","agentDNValidation","getFilteredDialplanEntries","dialPlanData","profileDialPlans","dialPlanEntries","forEach","dailPlan","includes","id","filteredPlan","regex","regularExpression","prefix","strippedChars","push","getFilterAuxCodes","auxCodes","type","specificCodes","filteredAuxCodes","auxCode","workTypeCode","active","length","isSystem","isSystemCode","isDefault","defaultCode","getDefaultWrapUpCode","wrapUpReasonList","c","parseAgentConfigs","profileData","userData","teamData","tenantData","orgInfoData","orgSettingsData","urlMapping","aiFeatureFlags","tenantDataTimeout","timeoutDesktopInactivityEnabled","timeoutDesktopInactivityMins","inactivityTimeoutTimer","timeoutDesktopInactivityCustomEnabled","wrapupCodes","WRAP_UP_CODE","accessWrapUpCode","wrapUpCodes","idleCodes","IDLE_CODE","accessIdleCode","defaultWrapUpData","aiFeature","data","undefined","finalData","teams","defaultDn","deafultDialledNumber","forceDefaultDn","forceDefaultDnForAgent","regexUS","dnDefaultRegex","regexOther","dnOtherRegex","agentId","ciUserId","agentName","firstName","lastName","agentMailId","email","agentProfileID","agentProfileId","autoAnswer","dialPlan","dialPlanEnabled","dialPlanEntity","dialPlans","multimediaProfileId","skillProfileId","siteId","enterpriseId","tenantId","tenantTimezone","timezone","environment","privacyShieldVisible","organizationIdleCodes","idleCodesAccess","wrapUpData","wrapUpProps","autoWrapup","autoWrapUp","autoWrapupInterval","autoWrapAfterSeconds","lastAgentRoute","lastAgentRouting","wrapUpCodeAccess","allowCancelAutoWrapup","allowAutoWrapUpExtension","defaultWrapupCode","isOutboundEnabledForTenant","outdialEnabled","isOutboundEnabledForAgent","isAdhocDialingEnabled","isAgentAvailableAfterOutdial","agentAvailableAfterOutdial","outDialEp","outdialEntryPointId","isCampaignManagementEnabled","campaignManagerEnabled","isEndTaskEnabled","endCallEnabled","isEndConsultEnabled","endConsultEnabled","callVariablesSuppressed","agentDbId","dbId","allowConsultToQueue","consultToQueue","agentPersonalStatsEnabled","viewableStatistics","agentStats","addressBookId","outdialANIId","analyserUserId","acqueonApiUrl","acqueonConsoleUrl","isTimeoutDesktopInactivityEnabled","loginVoiceOptions","webRtcEnabled","maskSensitiveData","microsoftConfig","webexConfig","lostConnectionRecoveryTimeout","LOST_CONNECTION_RECOVERY_TIMEOUT"],"sources":["Util.ts"],"sourcesContent":["import {LOST_CONNECTION_RECOVERY_TIMEOUT} from '../core/constants';\nimport {\n  AgentResponse,\n  AuxCode,\n  AuxCodeType,\n  DesktopProfileResponse,\n  DialPlanEntity,\n  Entity,\n  IDLE_CODE,\n  OrgInfo,\n  OrgSettings,\n  Profile,\n  Team,\n  TenantData,\n  URLMapping,\n  WRAP_UP_CODE,\n  AIFeatureFlagsResponse,\n  AIFeatureFlags,\n} from './types';\n\n/**\n * Get the URL mapping for the given name\n * @param {Array<URLMapping>} urlMappings\n * @param {string} name\n * @returns {string}\n */\nconst getUrlMapping = (urlMappings: Array<URLMapping>, name: string) => {\n  const mappedUrl = urlMappings.find((mapping) => mapping.name === name)?.url;\n\n  return mappedUrl || '';\n};\n\n/**\n * Get the MSFT and Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getMsftConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsMS: agentProfileData.showUserDetailsMS ?? false,\n    stateSynchronizationMS: agentProfileData.stateSynchronizationMS ?? false,\n  };\n};\n\n/**\n * Get the Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getWebexConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsWebex: agentProfileData.showUserDetailsWebex ?? false,\n    stateSynchronizationWebex: agentProfileData.stateSynchronizationWebex ?? false,\n  };\n};\n\n/**\n * Get the default agent DN\n * @param {string} agentDNValidation\n * @returns {boolean}\n */\nconst getDefaultAgentDN = (agentDNValidation: string) => {\n  return agentDNValidation === 'PROVISIONED_VALUE';\n};\n\n/**\n * Get the filtered dialplan entries\n * @param {Array<DialPlanEntity>} dialPlanData\n * @param {Array<string>} profileDialPlans\n * @returns {Array<Entity>}\n */\nconst getFilteredDialplanEntries = (dialPlanData: DialPlanEntity[], profileDialPlans: string[]) => {\n  const dialPlanEntries = [];\n  dialPlanData.forEach((dailPlan: DialPlanEntity) => {\n    if (profileDialPlans.includes(dailPlan.id)) {\n      const filteredPlan = {\n        regex: dailPlan.regularExpression,\n        prefix: dailPlan.prefix,\n        strippedChars: dailPlan.strippedChars,\n        name: dailPlan.name,\n      };\n      dialPlanEntries.push(filteredPlan);\n    }\n  });\n\n  return dialPlanEntries;\n};\n\n/**\n * Get the filtered aux codes\n * @param {Array<AuxCode>} auxCodes\n * @param {AuxCodeType} type\n * @param {Array<string>} specificCodes\n * @returns {Array<Entity>}\n */\nconst getFilterAuxCodes = (\n  auxCodes: Array<AuxCode>,\n  type: AuxCodeType,\n  specificCodes: string[]\n) => {\n  const filteredAuxCodes: Array<Entity> = [];\n  auxCodes.forEach((auxCode: AuxCode) => {\n    if (\n      auxCode.workTypeCode === type &&\n      auxCode.active &&\n      (specificCodes.length === 0 || specificCodes.includes(auxCode.id))\n    ) {\n      filteredAuxCodes.push({\n        id: auxCode.id,\n        name: auxCode.name,\n        isSystem: auxCode.isSystemCode,\n        isDefault: auxCode.defaultCode,\n      });\n    }\n  });\n\n  return filteredAuxCodes;\n};\n\n/**\n * Get the default wrapup code\n * @param {Array<Entity>} wrapUpReasonList\n * @returns {Entity}\n */\nfunction getDefaultWrapUpCode(wrapUpReasonList: Entity[]) {\n  return wrapUpReasonList?.find((c: Entity) => c.isDefault);\n}\n\n/**\n * Parse the agent configurations\n * @param {Object} profileData\n * @returns {Profile}\n */\nfunction parseAgentConfigs(profileData: {\n  userData: AgentResponse;\n  teamData: Team[];\n  tenantData: TenantData;\n  orgInfoData: OrgInfo;\n  auxCodes: AuxCode[];\n  orgSettingsData: OrgSettings;\n  agentProfileData: DesktopProfileResponse;\n  dialPlanData: DialPlanEntity[];\n  urlMapping: URLMapping[];\n  multimediaProfileId: string;\n  aiFeatureFlags: AIFeatureFlagsResponse;\n}): Profile {\n  const {\n    userData,\n    teamData,\n    tenantData,\n    orgInfoData,\n    auxCodes,\n    orgSettingsData,\n    agentProfileData,\n    dialPlanData,\n    urlMapping,\n    aiFeatureFlags,\n  } = profileData;\n\n  const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled\n    ? tenantData.timeoutDesktopInactivityMins\n    : null;\n  const inactivityTimeoutTimer = agentProfileData.timeoutDesktopInactivityCustomEnabled\n    ? agentProfileData.timeoutDesktopInactivityMins\n    : tenantDataTimeout;\n\n  const wrapupCodes = getFilterAuxCodes(\n    auxCodes,\n    WRAP_UP_CODE,\n    agentProfileData.accessWrapUpCode === 'ALL' ? [] : agentProfileData.wrapUpCodes\n  );\n\n  const idleCodes = getFilterAuxCodes(\n    auxCodes,\n    IDLE_CODE,\n    agentProfileData.accessIdleCode === 'ALL' ? [] : agentProfileData.idleCodes\n  );\n\n  idleCodes.push({\n    id: '0',\n    name: 'Available',\n    isSystem: false,\n    isDefault: false,\n  }); // pushing available state to idle codes\n\n  const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);\n  const aiFeature: AIFeatureFlags | undefined =\n    aiFeatureFlags?.data?.length > 0 ? aiFeatureFlags.data[0] : undefined;\n\n  const finalData = {\n    teams: teamData,\n    defaultDn: userData.deafultDialledNumber,\n    forceDefaultDn: tenantData.forceDefaultDn,\n    forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),\n    regexUS: tenantData.dnDefaultRegex,\n    regexOther: tenantData.dnOtherRegex,\n    agentId: userData.ciUserId,\n    agentName: `${userData.firstName} ${userData.lastName}`,\n    agentMailId: userData.email,\n    agentProfileID: userData.agentProfileId,\n    autoAnswer: agentProfileData.autoAnswer,\n    dialPlan: agentProfileData.dialPlanEnabled\n      ? {\n          type: 'adhocDial',\n          dialPlanEntity: getFilteredDialplanEntries(dialPlanData, agentProfileData.dialPlans),\n        }\n      : undefined,\n    multimediaProfileId: profileData.multimediaProfileId,\n    skillProfileId: userData.skillProfileId ? userData.skillProfileId : null,\n    siteId: userData.siteId,\n    enterpriseId: orgInfoData.tenantId,\n    tenantTimezone: orgInfoData.timezone,\n    environment: orgInfoData.environment,\n    privacyShieldVisible: tenantData.privacyShieldVisible,\n    organizationIdleCodes: [], // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),\n    idleCodesAccess: agentProfileData.accessIdleCode as 'ALL' | 'SPECIFIC',\n    idleCodes,\n    wrapupCodes,\n    wrapUpData: {\n      wrapUpProps: {\n        autoWrapup: agentProfileData.autoWrapUp,\n        autoWrapupInterval: agentProfileData.autoWrapAfterSeconds,\n        lastAgentRoute: agentProfileData.lastAgentRouting,\n        wrapUpCodeAccess: agentProfileData.accessWrapUpCode,\n        wrapUpReasonList: wrapupCodes,\n        allowCancelAutoWrapup: agentProfileData.allowAutoWrapUpExtension,\n      },\n    },\n    defaultWrapupCode: defaultWrapUpData?.id ?? 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[],\n    webRtcEnabled: orgSettingsData.webRtcEnabled,\n    maskSensitiveData: orgSettingsData.maskSensitiveData\n      ? orgSettingsData.maskSensitiveData\n      : false,\n    microsoftConfig: getMsftConfig(agentProfileData),\n    webexConfig: getWebexConfig(agentProfileData),\n    lostConnectionRecoveryTimeout:\n      tenantData.lostConnectionRecoveryTimeout || LOST_CONNECTION_RECOVERY_TIMEOUT,\n    aiFeature,\n  };\n\n  return finalData;\n}\n\nexport 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false,\n    stateSynchronizationMS: agentProfileData.stateSynchronizationMS ?? false,\n  };\n};\n\n/**\n * Get the Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getWebexConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsWebex: agentProfileData.showUserDetailsWebex ?? false,\n    stateSynchronizationWebex: agentProfileData.stateSynchronizationWebex ?? false,\n  };\n};\n\n/**\n * Get the default agent DN\n * @param {string} agentDNValidation\n * @returns {boolean}\n */\nconst getDefaultAgentDN = (agentDNValidation: string) => {\n  return agentDNValidation === 'PROVISIONED_VALUE';\n};\n\n/**\n * Get the filtered dialplan entries\n * @param {Array<DialPlanEntity>} dialPlanData\n * @param {Array<string>} profileDialPlans\n * @returns {Array<Entity>}\n */\nconst getFilteredDialplanEntries = (dialPlanData: DialPlanEntity[], profileDialPlans: string[]) => {\n  const dialPlanEntries = [];\n  dialPlanData.forEach((dailPlan: DialPlanEntity) => {\n    if (profileDialPlans.includes(dailPlan.id)) {\n      const filteredPlan = {\n        regex: dailPlan.regularExpression,\n        prefix: dailPlan.prefix,\n        strippedChars: dailPlan.strippedChars,\n        name: dailPlan.name,\n      };\n      dialPlanEntries.push(filteredPlan);\n    }\n  });\n\n  return dialPlanEntries;\n};\n\n/**\n * Get the filtered aux codes\n * @param {Array<AuxCode>} auxCodes\n * @param {AuxCodeType} type\n * @param {Array<string>} specificCodes\n * @returns {Array<Entity>}\n */\nconst getFilterAuxCodes = (\n  auxCodes: Array<AuxCode>,\n  type: AuxCodeType,\n  specificCodes: string[]\n) => {\n  const filteredAuxCodes: Array<Entity> = [];\n  auxCodes.forEach((auxCode: AuxCode) => {\n    if (\n      auxCode.workTypeCode === type &&\n      auxCode.active &&\n      (specificCodes.length === 0 || specificCodes.includes(auxCode.id))\n    ) {\n      filteredAuxCodes.push({\n        id: auxCode.id,\n        name: auxCode.name,\n        isSystem: auxCode.isSystemCode,\n        isDefault: auxCode.defaultCode,\n      });\n    }\n  });\n\n  return filteredAuxCodes;\n};\n\n/**\n * Get the default wrapup code\n * @param {Array<Entity>} wrapUpReasonList\n * @returns {Entity}\n */\nfunction getDefaultWrapUpCode(wrapUpReasonList: Entity[]) {\n  return wrapUpReasonList?.find((c: Entity) => c.isDefault);\n}\n\n/**\n * Parse the agent configurations\n * @param {Object} profileData\n * @returns {Profile}\n */\nfunction parseAgentConfigs(profileData: {\n  userData: AgentResponse;\n  teamData: Team[];\n  tenantData: TenantData;\n  orgInfoData: OrgInfo;\n  auxCodes: AuxCode[];\n  orgSettingsData: OrgSettings;\n  agentProfileData: DesktopProfileResponse;\n  dialPlanData: DialPlanEntity[];\n  urlMapping: URLMapping[];\n  multimediaProfileId: string;\n  aiFeatureFlags: AIFeatureFlagsResponse;\n}): Profile {\n  const {\n    userData,\n    teamData,\n    tenantData,\n    orgInfoData,\n    auxCodes,\n    orgSettingsData,\n    agentProfileData,\n    dialPlanData,\n    urlMapping,\n    aiFeatureFlags,\n  } = profileData;\n\n  const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled\n    ? 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[] : agentProfileData.idleCodes\n  );\n\n  idleCodes.push({\n    id: '0',\n    name: 'Available',\n    isSystem: false,\n    isDefault: false,\n  }); // pushing available state to idle codes\n\n  const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);\n  const aiFeature: AIFeatureFlags | undefined =\n    aiFeatureFlags?.data?.length > 0 ? aiFeatureFlags.data[0] : undefined;\n\n  const finalData = {\n    teams: teamData,\n    defaultDn: userData.deafultDialledNumber,\n    forceDefaultDn: tenantData.forceDefaultDn,\n    forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),\n    regexUS: tenantData.dnDefaultRegex,\n    regexOther: tenantData.dnOtherRegex,\n    agentId: userData.ciUserId,\n    agentName: `${userData.firstName} ${userData.lastName}`,\n    agentMailId: userData.email,\n    agentProfileID: userData.agentProfileId,\n    autoAnswer: agentProfileData.autoAnswer,\n    dialPlan: agentProfileData.dialPlanEnabled\n      ? {\n          type: 'adhocDial',\n          dialPlanEntity: getFilteredDialplanEntries(dialPlanData, agentProfileData.dialPlans),\n        }\n      : undefined,\n    multimediaProfileId: profileData.multimediaProfileId,\n    skillProfileId: userData.skillProfileId ? userData.skillProfileId : null,\n    siteId: userData.siteId,\n    enterpriseId: orgInfoData.tenantId,\n    tenantTimezone: orgInfoData.timezone,\n    environment: orgInfoData.environment,\n    privacyShieldVisible: tenantData.privacyShieldVisible,\n    organizationIdleCodes: [], // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),\n    idleCodesAccess: agentProfileData.accessIdleCode as 'ALL' | 'SPECIFIC',\n    idleCodes,\n    wrapupCodes,\n    wrapUpData: {\n      wrapUpProps: {\n        autoWrapup: agentProfileData.autoWrapUp,\n        autoWrapupInterval: agentProfileData.autoWrapAfterSeconds,\n        lastAgentRoute: agentProfileData.lastAgentRouting,\n        wrapUpCodeAccess: agentProfileData.accessWrapUpCode,\n        wrapUpReasonList: wrapupCodes,\n        allowCancelAutoWrapup: agentProfileData.allowAutoWrapUpExtension,\n      },\n    },\n    defaultWrapupCode: defaultWrapUpData?.id ?? '',\n    isOutboundEnabledForTenant: tenantData.outdialEnabled,\n    isOutboundEnabledForAgent: agentProfileData.outdialEnabled,\n    isAdhocDialingEnabled: agentProfileData.dialPlanEnabled,\n    isAgentAvailableAfterOutdial: agentProfileData.agentAvailableAfterOutdial,\n    outDialEp: agentProfileData.outdialEntryPointId,\n    isCampaignManagementEnabled: orgSettingsData.campaignManagerEnabled,\n    isEndTaskEnabled: tenantData.endCallEnabled,\n    isEndConsultEnabled: tenantData.endConsultEnabled,\n    callVariablesSuppressed: tenantData.callVariablesSuppressed,\n    agentDbId: userData.dbId,\n    allowConsultToQueue: agentProfileData.consultToQueue,\n    accessQueue: agentProfileData.accessQueue,\n    accessEntryPoint: agentProfileData.accessEntryPoint,\n    accessBuddyTeam: agentProfileData.accessBuddyTeam,\n    agentPersonalStatsEnabled: agentProfileData.viewableStatistics\n      ? agentProfileData.viewableStatistics.agentStats\n      : false,\n    addressBookId: agentProfileData.addressBookId,\n    outdialANIId: agentProfileData.outdialANIId,\n    analyserUserId: userData.id,\n\n    urlMappings: {\n      acqueonApiUrl: getUrlMapping(urlMapping, 'ACQUEON_API_URL'),\n      acqueonConsoleUrl: getUrlMapping(urlMapping, 'ACQUEON_CONSOLE_URL'),\n    },\n    isTimeoutDesktopInactivityEnabled: tenantData.timeoutDesktopInactivityEnabled,\n    timeoutDesktopInactivityMins: inactivityTimeoutTimer,\n    loginVoiceOptions: agentProfileData.loginVoiceOptions ?? [],\n    webRtcEnabled: orgSettingsData.webRtcEnabled,\n    maskSensitiveData: orgSettingsData.maskSensitiveData\n      ? orgSettingsData.maskSensitiveData\n      : false,\n    microsoftConfig: getMsftConfig(agentProfileData),\n    webexConfig: getWebexConfig(agentProfileData),\n    lostConnectionRecoveryTimeout:\n      tenantData.lostConnectionRecoveryTimeout || LOST_CONNECTION_RECOVERY_TIMEOUT,\n    aiFeature,\n  };\n\n  return finalData;\n}\n\nexport 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package/dist/services/config/constants.js

@@ -3,10 +3,17 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.endPointMap = exports.METHODS = exports.DEFAULT_PAGE_SIZE = exports.DEFAULT_PAGE = exports.DEFAULT_AUXCODE_ATTRIBUTES = exports.AGENT_STATE_AVAILABLE_ID = exports.AGENT_STATE_AVAILABLE_DESCRIPTION = exports.AGENT_STATE_AVAILABLE = void 0;
+exports.endPointMap = exports.METHODS = exports.DEFAULT_PAGE_SIZE = exports.DEFAULT_PAGE = exports.DEFAULT_AUXCODE_ATTRIBUTES = exports.COLLABORATION_ACCESS = exports.AGENT_STATE_AVAILABLE_ID = exports.AGENT_STATE_AVAILABLE_DESCRIPTION = exports.AGENT_STATE_AVAILABLE = void 0;
 // making query params configurable for List Teams and List Aux Codes API
 const DEFAULT_PAGE = exports.DEFAULT_PAGE = 0;
 
+/** Desktop Profile access levels for collaboration destination categories. */
+const COLLABORATION_ACCESS = exports.COLLABORATION_ACCESS = {
+  ALL: 'ALL',
+  SPECIFIC: 'SPECIFIC',
+  NONE: 'NONE'
+};
+
 /**
  * Default page size for paginated API requests.
  * @type {number}
@@ -229,16 +236,13 @@ const endPointMap = exports.endPointMap = {
    */
   queueList: (orgId, queryParams) => `/organization/${orgId}/v2/contact-service-queue?${queryParams}`,
   /**
-   * Gets the endpoint for entry points list with custom query parameters.
+   * Gets the desktop-profile-filtered dial-number mappings used by entry-point destination lists.
    * @param orgId - Organization ID.
    * @param queryParams - Query parameters string.
    * @returns The endpoint URL string.
-   * @public
-   * @example
-   * const url = endPointMap.entryPointList('org123', 'page=0&pageSize=10');
    * @ignore
    */
-  entryPointList: (orgId, queryParams) => `/organization/${orgId}/v2/entry-point?${queryParams}`,
+  entryPointDialNumberList: (orgId, queryParams) => `/organization/${orgId}/v3/dial-number?${queryParams}`,
   /**
    * Gets the endpoint for address book entries with custom query parameters.
    * @param orgId - Organization ID.

package/dist/services/config/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["DEFAULT_PAGE","exports","DEFAULT_PAGE_SIZE","AGENT_STATE_AVAILABLE_ID","AGENT_STATE_AVAILABLE","AGENT_STATE_AVAILABLE_DESCRIPTION","DEFAULT_AUXCODE_ATTRIBUTES","METHODS","GET_AGENT_CONFIG","GET_USER_USING_CI","GET_DESKTOP_PROFILE_BY_ID","GET_MULTIMEDIA_PROFILE_BY_ID","GET_LIST_OF_TEAMS","GET_ALL_TEAMS","GET_LIST_OF_AUX_CODES","GET_ALL_AUX_CODES","GET_SITE_INFO","GET_ORG_INFO","GET_ORGANIZATION_SETTING","GET_TENANT_DATA","GET_URL_MAPPING","GET_DIAL_PLAN_DATA","GET_AI_FEATURE_FLAGS","GET_QUEUES","PARSE_AGENT_CONFIGS","GET_URL_MAPPING_UTIL","GET_MSFT_CONFIG","GET_WEBEX_CONFIG","GET_DEFAULT_AGENT_DN","GET_FILTERED_DIALPLAN_ENTRIES","GET_FILTER_AUX_CODES","GET_DEFAULT_WRAP_UP_CODE","endPointMap","userByCI","orgId","agentId","desktopProfile","desktopProfileId","multimediaProfile","multimediaProfileId","listTeams","page","pageSize","filter","length","listAuxCodes","attributes","orgInfo","orgSettings","siteInfo","siteId","tenantData","urlMapping","dialPlan","aiFeature","queueList","queryParams","entryPointList","addressBookEntries","addressBookId","outdialAniEntries","outdialANI","userPreference","userId","userPreferenceCreate"],"sources":["constants.ts"],"sourcesContent":["// making query params configurable for List Teams and List Aux Codes API\nexport const DEFAULT_PAGE = 0;\n\n/**\n * Default page size for paginated API requests.\n * @type {number}\n * @public\n * @example\n * const pageSize = DEFAULT_PAGE_SIZE; // 100\n * @ignore\n */\nexport const DEFAULT_PAGE_SIZE = 100;\n\n/**\n * Agent state ID for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_ID = '0';\n\n/**\n * Agent state label for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE = 'Available';\n\n/**\n * Description for the 'Available' agent state.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_DESCRIPTION = 'Agent is available to receive calls';\n\n/**\n * Default attributes for auxiliary code API requests.\n * @type {string[]}\n * @public\n * @ignore\n */\nexport const DEFAULT_AUXCODE_ATTRIBUTES = [\n  'id',\n  'isSystemCode',\n  'name',\n  'defaultCode',\n  'workTypeCode',\n  'active',\n];\n\n// Method names for config services\nexport const METHODS = {\n  // AgentConfigService methods\n  GET_AGENT_CONFIG: 'getAgentConfig',\n  GET_USER_USING_CI: 'getUserUsingCI',\n  GET_DESKTOP_PROFILE_BY_ID: 'getDesktopProfileById',\n  GET_MULTIMEDIA_PROFILE_BY_ID: 'getMultimediaProfileById',\n  GET_LIST_OF_TEAMS: 'getListOfTeams',\n  GET_ALL_TEAMS: 'getAllTeams',\n  GET_LIST_OF_AUX_CODES: 'getListOfAuxCodes',\n  GET_ALL_AUX_CODES: 'getAllAuxCodes',\n  GET_SITE_INFO: 'getSiteInfo',\n  GET_ORG_INFO: 'getOrgInfo',\n  GET_ORGANIZATION_SETTING: 'getOrganizationSetting',\n  GET_TENANT_DATA: 'getTenantData',\n  GET_URL_MAPPING: 'getURLMapping',\n  GET_DIAL_PLAN_DATA: 'getDialPlanData',\n  GET_AI_FEATURE_FLAGS: 'getAIFeatureFlags',\n  GET_QUEUES: 'getQueues',\n\n  // Util methods\n  PARSE_AGENT_CONFIGS: 'parseAgentConfigs',\n  GET_URL_MAPPING_UTIL: 'getUrlMapping',\n  GET_MSFT_CONFIG: 'getMsftConfig',\n  GET_WEBEX_CONFIG: 'getWebexConfig',\n  GET_DEFAULT_AGENT_DN: 'getDefaultAgentDN',\n  GET_FILTERED_DIALPLAN_ENTRIES: 'getFilteredDialplanEntries',\n  GET_FILTER_AUX_CODES: 'getFilterAuxCodes',\n  GET_DEFAULT_WRAP_UP_CODE: 'getDefaultWrapUpCode',\n};\n\n/**\n * Maps API endpoint names to functions that generate endpoint URLs for various organization resources.\n * @public\n * @example\n * const url = endPointMap.userByCI('org123', 'agent456');\n */\nexport const endPointMap = {\n  /**\n   * Gets the endpoint for a user by CI user ID.\n   * @param orgId - Organization ID.\n   * @param agentId - Agent ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userByCI('org123', 'agent456');\n   * @ignore\n   */\n  userByCI: (orgId: string, agentId: string) =>\n    `organization/${orgId}/user/by-ci-user-id/${agentId}`,\n\n  /**\n   * Gets the endpoint for a desktop profile.\n   * @param orgId - Organization ID.\n   * @param desktopProfileId - Desktop profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.desktopProfile('org123', 'profile789');\n   * @ignore\n   */\n  desktopProfile: (orgId: string, desktopProfileId: string) =>\n    `organization/${orgId}/agent-profile/${desktopProfileId}`,\n\n  /**\n   * Gets the endpoint for a multimedia profile.\n   * @param orgId - Organization ID.\n   * @param multimediaProfileId - Multimedia profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.multimediaProfile('org123', 'multi456');\n   * @ignore\n   */\n  multimediaProfile: (orgId: string, multimediaProfileId: string) =>\n    `organization/${orgId}/multimedia-profile/${multimediaProfileId}`,\n\n  /**\n   * Gets the endpoint for listing teams with optional filters.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of team IDs to filter.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listTeams('org123', 0, 100, ['team1', 'team2']);\n   * @ignore\n   */\n  listTeams: (orgId: string, page: number, pageSize: number, filter: string[]) =>\n    `organization/${orgId}/v2/team?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for listing auxiliary codes with optional filters and attributes.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of auxiliary code IDs to filter.\n   * @param attributes - Array of attribute names to include.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listAuxCodes('org123', 0, 100, ['aux1'], ['id', 'name']);\n   * @ignore\n   */\n  listAuxCodes: (\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ) =>\n    `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }&attributes=${attributes}&desktopProfileFilter=true`,\n\n  /**\n   * Gets the endpoint for organization info.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgInfo('org123');\n   * @ignore\n   */\n  orgInfo: (orgId: string) => `organization/${orgId}`,\n\n  /**\n   * Gets the endpoint for organization settings.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgSettings('org123');\n   * @ignore\n   */\n  orgSettings: (orgId: string) => `organization/${orgId}/v2/organization-setting?agentView=true`,\n\n  /**\n   * Gets the endpoint for site info.\n   * @param orgId - Organization ID.\n   * @param siteId - Site ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.siteInfo('org123', 'site456');\n   * @ignore\n   */\n  siteInfo: (orgId: string, siteId: string) => `organization/${orgId}/site/${siteId}`,\n\n  /**\n   * Gets the endpoint for tenant configuration data.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.tenantData('org123');\n   * @ignore\n   */\n  tenantData: (orgId: string) => `organization/${orgId}/v2/tenant-configuration?agentView=true`,\n\n  /**\n   * Gets the endpoint for organization URL mapping.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.urlMapping('org123');\n   * @ignore\n   */\n  urlMapping: (orgId: string) => `organization/${orgId}/v2/org-url-mapping?sort=name,ASC`,\n\n  /**\n   * Gets the endpoint for dial plan.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.dialPlan('org123');\n   * @ignore\n   */\n  dialPlan: (orgId: string) => `organization/${orgId}/dial-plan?agentView=true`,\n  /**\n   * Gets the endpoint for listing AI feature flags.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.aiFeatureFlags('org123');\n   * @ignore\n   */\n  aiFeature: (orgId: string) => `organization/${orgId}/v2/ai-feature?page=0&pageSize=100`,\n\n  /**\n   * Gets the endpoint for the queue list with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.queueList('org123', 'page=0&pageSize=10');\n   * @ignore\n   */\n  queueList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/contact-service-queue?${queryParams}`,\n  /**\n   * Gets the endpoint for entry points list with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.entryPointList('org123', 'page=0&pageSize=10');\n   * @ignore\n   */\n  entryPointList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/entry-point?${queryParams}`,\n  /**\n   * Gets the endpoint for address book entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param addressBookId - Address book ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.addressBookEntries('org123', 'book456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  addressBookEntries: (orgId: string, addressBookId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/address-book/${addressBookId}/entry?${queryParams}`,\n\n  /**\n   * Gets the endpoint for outdial ANI entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param outdialANI - Outdial ANI ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.outdialAniEntries('org123', 'ani456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  outdialAniEntries: (orgId: string, outdialANI: string, queryParams: string) =>\n    `organization/${orgId}/v2/outdial-ani/${outdialANI}/entry${\n      queryParams ? `?${queryParams}` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for user preference by user ID.\n   * @param orgId - Organization ID.\n   * @param userId - User ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userPreference('org123', 'user456');\n   * @ignore\n   */\n  userPreference: (orgId: string, userId: string) =>\n    `organization/${orgId}/user-preference/${userId}`,\n\n  /**\n   * Gets the endpoint for creating user preference.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userPreferenceCreate('org123');\n   * @ignore\n   */\n  userPreferenceCreate: (orgId: string) => 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+{"version":3,"names":["DEFAULT_PAGE","exports","COLLABORATION_ACCESS","ALL","SPECIFIC","NONE","DEFAULT_PAGE_SIZE","AGENT_STATE_AVAILABLE_ID","AGENT_STATE_AVAILABLE","AGENT_STATE_AVAILABLE_DESCRIPTION","DEFAULT_AUXCODE_ATTRIBUTES","METHODS","GET_AGENT_CONFIG","GET_USER_USING_CI","GET_DESKTOP_PROFILE_BY_ID","GET_MULTIMEDIA_PROFILE_BY_ID","GET_LIST_OF_TEAMS","GET_ALL_TEAMS","GET_LIST_OF_AUX_CODES","GET_ALL_AUX_CODES","GET_SITE_INFO","GET_ORG_INFO","GET_ORGANIZATION_SETTING","GET_TENANT_DATA","GET_URL_MAPPING","GET_DIAL_PLAN_DATA","GET_AI_FEATURE_FLAGS","GET_QUEUES","PARSE_AGENT_CONFIGS","GET_URL_MAPPING_UTIL","GET_MSFT_CONFIG","GET_WEBEX_CONFIG","GET_DEFAULT_AGENT_DN","GET_FILTERED_DIALPLAN_ENTRIES","GET_FILTER_AUX_CODES","GET_DEFAULT_WRAP_UP_CODE","endPointMap","userByCI","orgId","agentId","desktopProfile","desktopProfileId","multimediaProfile","multimediaProfileId","listTeams","page","pageSize","filter","length","listAuxCodes","attributes","orgInfo","orgSettings","siteInfo","siteId","tenantData","urlMapping","dialPlan","aiFeature","queueList","queryParams","entryPointDialNumberList","addressBookEntries","addressBookId","outdialAniEntries","outdialANI","userPreference","userId","userPreferenceCreate"],"sources":["constants.ts"],"sourcesContent":["// making query params configurable for List Teams and List Aux Codes API\nexport const DEFAULT_PAGE = 0;\n\n/** Desktop Profile access levels for collaboration destination categories. */\nexport const COLLABORATION_ACCESS = {\n  ALL: 'ALL',\n  SPECIFIC: 'SPECIFIC',\n  NONE: 'NONE',\n} as const;\n\n/**\n * Default page size for paginated API requests.\n * @type {number}\n * @public\n * @example\n * const pageSize = DEFAULT_PAGE_SIZE; // 100\n * @ignore\n */\nexport const DEFAULT_PAGE_SIZE = 100;\n\n/**\n * Agent state ID for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_ID = '0';\n\n/**\n * Agent state label for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE = 'Available';\n\n/**\n * Description for the 'Available' agent state.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_DESCRIPTION = 'Agent is available to receive calls';\n\n/**\n * Default attributes for auxiliary code API requests.\n * @type {string[]}\n * @public\n * @ignore\n */\nexport const DEFAULT_AUXCODE_ATTRIBUTES = [\n  'id',\n  'isSystemCode',\n  'name',\n  'defaultCode',\n  'workTypeCode',\n  'active',\n];\n\n// Method names for config services\nexport const METHODS = {\n  // AgentConfigService methods\n  GET_AGENT_CONFIG: 'getAgentConfig',\n  GET_USER_USING_CI: 'getUserUsingCI',\n  GET_DESKTOP_PROFILE_BY_ID: 'getDesktopProfileById',\n  GET_MULTIMEDIA_PROFILE_BY_ID: 'getMultimediaProfileById',\n  GET_LIST_OF_TEAMS: 'getListOfTeams',\n  GET_ALL_TEAMS: 'getAllTeams',\n  GET_LIST_OF_AUX_CODES: 'getListOfAuxCodes',\n  GET_ALL_AUX_CODES: 'getAllAuxCodes',\n  GET_SITE_INFO: 'getSiteInfo',\n  GET_ORG_INFO: 'getOrgInfo',\n  GET_ORGANIZATION_SETTING: 'getOrganizationSetting',\n  GET_TENANT_DATA: 'getTenantData',\n  GET_URL_MAPPING: 'getURLMapping',\n  GET_DIAL_PLAN_DATA: 'getDialPlanData',\n  GET_AI_FEATURE_FLAGS: 'getAIFeatureFlags',\n  GET_QUEUES: 'getQueues',\n\n  // Util methods\n  PARSE_AGENT_CONFIGS: 'parseAgentConfigs',\n  GET_URL_MAPPING_UTIL: 'getUrlMapping',\n  GET_MSFT_CONFIG: 'getMsftConfig',\n  GET_WEBEX_CONFIG: 'getWebexConfig',\n  GET_DEFAULT_AGENT_DN: 'getDefaultAgentDN',\n  GET_FILTERED_DIALPLAN_ENTRIES: 'getFilteredDialplanEntries',\n  GET_FILTER_AUX_CODES: 'getFilterAuxCodes',\n  GET_DEFAULT_WRAP_UP_CODE: 'getDefaultWrapUpCode',\n};\n\n/**\n * Maps API endpoint names to functions that generate endpoint URLs for various organization resources.\n * @public\n * @example\n * const url = endPointMap.userByCI('org123', 'agent456');\n */\nexport const endPointMap = {\n  /**\n   * Gets the endpoint for a user by CI user ID.\n   * @param orgId - Organization ID.\n   * @param agentId - Agent ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userByCI('org123', 'agent456');\n   * @ignore\n   */\n  userByCI: (orgId: string, agentId: string) =>\n    `organization/${orgId}/user/by-ci-user-id/${agentId}`,\n\n  /**\n   * Gets the endpoint for a desktop profile.\n   * @param orgId - Organization ID.\n   * @param desktopProfileId - Desktop profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.desktopProfile('org123', 'profile789');\n   * @ignore\n   */\n  desktopProfile: (orgId: string, desktopProfileId: string) =>\n    `organization/${orgId}/agent-profile/${desktopProfileId}`,\n\n  /**\n   * Gets the endpoint for a multimedia profile.\n   * @param orgId - Organization ID.\n   * @param multimediaProfileId - Multimedia profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.multimediaProfile('org123', 'multi456');\n   * @ignore\n   */\n  multimediaProfile: (orgId: string, multimediaProfileId: string) =>\n    `organization/${orgId}/multimedia-profile/${multimediaProfileId}`,\n\n  /**\n   * Gets the endpoint for listing teams with optional filters.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of team IDs to filter.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listTeams('org123', 0, 100, ['team1', 'team2']);\n   * @ignore\n   */\n  listTeams: (orgId: string, page: number, pageSize: number, filter: string[]) =>\n    `organization/${orgId}/v2/team?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for listing auxiliary codes with optional filters and attributes.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of auxiliary code IDs to filter.\n   * @param attributes - Array of attribute names to include.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listAuxCodes('org123', 0, 100, ['aux1'], ['id', 'name']);\n   * @ignore\n   */\n  listAuxCodes: (\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ) =>\n    `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }&attributes=${attributes}&desktopProfileFilter=true`,\n\n  /**\n   * Gets the endpoint for organization info.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgInfo('org123');\n   * @ignore\n   */\n  orgInfo: (orgId: string) => `organization/${orgId}`,\n\n  /**\n   * Gets the endpoint for organization settings.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgSettings('org123');\n   * @ignore\n   */\n  orgSettings: (orgId: string) => `organization/${orgId}/v2/organization-setting?agentView=true`,\n\n  /**\n   * Gets the endpoint for site info.\n   * @param orgId - Organization ID.\n   * @param siteId - Site ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.siteInfo('org123', 'site456');\n   * @ignore\n   */\n  siteInfo: (orgId: string, siteId: string) => `organization/${orgId}/site/${siteId}`,\n\n  /**\n   * Gets the endpoint for tenant configuration data.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.tenantData('org123');\n   * @ignore\n   */\n  tenantData: (orgId: string) => `organization/${orgId}/v2/tenant-configuration?agentView=true`,\n\n  /**\n   * Gets the endpoint for organization URL mapping.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.urlMapping('org123');\n   * @ignore\n   */\n  urlMapping: (orgId: string) => `organization/${orgId}/v2/org-url-mapping?sort=name,ASC`,\n\n  /**\n   * Gets the endpoint for dial plan.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.dialPlan('org123');\n   * @ignore\n   */\n  dialPlan: (orgId: string) => `organization/${orgId}/dial-plan?agentView=true`,\n  /**\n   * Gets the endpoint for listing AI feature flags.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.aiFeatureFlags('org123');\n   * @ignore\n   */\n  aiFeature: (orgId: string) => `organization/${orgId}/v2/ai-feature?page=0&pageSize=100`,\n\n  /**\n   * Gets the endpoint for the queue list with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.queueList('org123', 'page=0&pageSize=10');\n   * @ignore\n   */\n  queueList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/contact-service-queue?${queryParams}`,\n  /**\n   * Gets the desktop-profile-filtered dial-number mappings used by entry-point destination lists.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @ignore\n   */\n  entryPointDialNumberList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v3/dial-number?${queryParams}`,\n  /**\n   * Gets the endpoint for address book entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param addressBookId - Address book ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.addressBookEntries('org123', 'book456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  addressBookEntries: (orgId: string, addressBookId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/address-book/${addressBookId}/entry?${queryParams}`,\n\n  /**\n   * Gets the endpoint for outdial ANI entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param outdialANI - Outdial ANI ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.outdialAniEntries('org123', 'ani456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  outdialAniEntries: (orgId: string, outdialANI: string, queryParams: string) =>\n    `organization/${orgId}/v2/outdial-ani/${outdialANI}/entry${\n      queryParams ? `?${queryParams}` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for user preference by user ID.\n   * @param orgId - Organization ID.\n   * @param userId - User ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userPreference('org123', 'user456');\n   * @ignore\n   */\n  userPreference: (orgId: string, userId: string) =>\n    `organization/${orgId}/user-preference/${userId}`,\n\n  /**\n   * Gets the endpoint for creating user preference.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userPreferenceCreate('org123');\n   * @ignore\n   */\n  userPreferenceCreate: (orgId: string) => 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