@webex/contact-center 3.12.0-llmrefactor.2 → 3.12.0-llmrefactor.3

package/dist/services/AnswerCallOnWebexService.js

@@ -0,0 +1,174 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _constants = require("../constants");
+var _types = require("../types");
+var _Utils = require("./core/Utils");
+var _wxAppTelephonyUtils = require("./wxAppTelephonyUtils");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const ANSWER_CALL_ON_WEBEX_FILE = 'AnswerCallOnWebexService';
+const markWxAppTelephonyError = (error, source) => {
+  const marked = error;
+  marked.isWxAppTelephonyError = true;
+  const sourceObj = source;
+  const trackingId = sourceObj?.details?.trackingId;
+  if (trackingId) {
+    marked.trackingId = trackingId;
+  }
+  const status = sourceObj?.statusCode ?? sourceObj?.details?.status ?? sourceObj?.status;
+  if (status !== undefined) {
+    marked.status = status;
+  }
+  return marked;
+};
+/**
+ * REST telephony client for wxApp thick-client answer (WXCC-6026).
+ * Separate from WebCallingService (WebRTC/Mobius).
+ */
+class AnswerCallOnWebexService {
+  constructor(webex) {
+    this.webex = webex;
+  }
+  getTelephonyBaseUrl() {
+    const services = this.webex.internal.services;
+    const hydraUrl = services._serviceUrls?.hydra || services.get('hydra');
+    if (!hydraUrl) {
+      throw new Error('Telephony base URL is unavailable');
+    }
+    return `${hydraUrl.replace(/\/$/, '')}/telephony/calls`;
+  }
+  async telephonyRequest(resource, method, body, logMethod) {
+    try {
+      const uri = `${this.getTelephonyBaseUrl()}${resource}`;
+      _loggerProxy.default.info(`AnswerCallOnWebexService.${logMethod} request`, {
+        module: ANSWER_CALL_ON_WEBEX_FILE,
+        method: logMethod,
+        data: {
+          uri,
+          bodyKeys: Object.keys(body)
+        }
+      });
+      return await this.webex.request({
+        uri,
+        method,
+        body,
+        addAuthHeader: true
+      });
+    } catch (error) {
+      _loggerProxy.default.error(`AnswerCallOnWebexService.${logMethod} failed: ${error}`, {
+        module: ANSWER_CALL_ON_WEBEX_FILE,
+        method: logMethod
+      });
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, logMethod, _constants.CC_FILE);
+      throw markWxAppTelephonyError(detailedError, error);
+    }
+  }
+  answerCall(params) {
+    const {
+      callId,
+      endpointId,
+      lineOwnerId
+    } = params;
+    return this.telephonyRequest('/answer', _types.HTTP_METHODS.POST, {
+      callId,
+      endpointId,
+      ...(lineOwnerId ? {
+        lineOwnerId
+      } : {})
+    }, _constants.METHODS.ACCEPT);
+  }
+  rejectCall(params) {
+    const {
+      callId,
+      lineOwnerId
+    } = params;
+    return this.telephonyRequest('/reject', _types.HTTP_METHODS.POST, {
+      callId,
+      ...(lineOwnerId ? {
+        lineOwnerId
+      } : {})
+    }, _constants.METHODS.REJECT);
+  }
+  muteCall(params) {
+    const {
+      callId,
+      lineOwnerId
+    } = params;
+    return this.telephonyRequest('/mute', _types.HTTP_METHODS.POST, {
+      callId,
+      ...(lineOwnerId ? {
+        lineOwnerId
+      } : {})
+    }, _constants.METHODS.TOGGLE_MUTE);
+  }
+  unmuteCall(params) {
+    const {
+      callId,
+      lineOwnerId
+    } = params;
+    return this.telephonyRequest('/unmute', _types.HTTP_METHODS.POST, {
+      callId,
+      ...(lineOwnerId ? {
+        lineOwnerId
+      } : {})
+    }, _constants.METHODS.TOGGLE_MUTE);
+  }
+  transmitDtmf(params) {
+    const {
+      callId,
+      dtmf,
+      lineOwnerId
+    } = params;
+    return this.telephonyRequest('/transmitDtmf', _types.HTTP_METHODS.POST, {
+      callId,
+      dtmf,
+      ...(lineOwnerId ? {
+        lineOwnerId
+      } : {})
+    }, _constants.METHODS.TRANSMIT_DTMF);
+  }
+  async getCallDetails(params) {
+    const {
+      callId,
+      lineOwnerId
+    } = params;
+    const lineOwnerIdQuery = lineOwnerId ? `?lineOwnerId=${encodeURIComponent(lineOwnerId)}` : '';
+    const uri = `${this.getTelephonyBaseUrl()}/${callId}${lineOwnerIdQuery}`;
+    try {
+      _loggerProxy.default.info('AnswerCallOnWebexService.getCallDetails request', {
+        module: ANSWER_CALL_ON_WEBEX_FILE,
+        method: _constants.METHODS.GET_CALL_DETAILS_ON_WEBEX,
+        data: {
+          callId
+        }
+      });
+      const response = await this.webex.request({
+        uri,
+        method: _types.HTTP_METHODS.GET,
+        addAuthHeader: true
+      });
+      return response.body ?? {};
+    } catch (error) {
+      if ((0, _wxAppTelephonyUtils.isWxAppCallNotFoundError)(error)) {
+        const err = error instanceof Error ? error : new Error(String(error?.message ?? error));
+        throw markWxAppTelephonyError(err, error);
+      }
+      _loggerProxy.default.error(`AnswerCallOnWebexService.getCallDetails failed: ${error}`, {
+        module: ANSWER_CALL_ON_WEBEX_FILE,
+        method: _constants.METHODS.GET_CALL_DETAILS_ON_WEBEX
+      });
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants.METHODS.GET_CALL_DETAILS_ON_WEBEX, _constants.CC_FILE);
+      throw markWxAppTelephonyError(detailedError, error);
+    }
+  }
+}
+exports.default = AnswerCallOnWebexService;
+//# sourceMappingURL=AnswerCallOnWebexService.js.map

package/dist/services/AnswerCallOnWebexService.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_types","_Utils","_wxAppTelephonyUtils","e","__esModule","default","ANSWER_CALL_ON_WEBEX_FILE","markWxAppTelephonyError","error","source","marked","isWxAppTelephonyError","sourceObj","trackingId","details","status","statusCode","undefined","AnswerCallOnWebexService","constructor","webex","getTelephonyBaseUrl","services","internal","hydraUrl","_serviceUrls","hydra","get","Error","replace","telephonyRequest","resource","method","body","logMethod","uri","LoggerProxy","info","module","data","bodyKeys","Object","keys","request","addAuthHeader","detailedError","getErrorDetails","CC_FILE","answerCall","params","callId","endpointId","lineOwnerId","HTTP_METHODS","POST","METHODS","ACCEPT","rejectCall","REJECT","muteCall","TOGGLE_MUTE","unmuteCall","transmitDtmf","dtmf","TRANSMIT_DTMF","getCallDetails","lineOwnerIdQuery","encodeURIComponent","GET_CALL_DETAILS_ON_WEBEX","response","GET","isWxAppCallNotFoundError","err","String","message","exports"],"sources":["AnswerCallOnWebexService.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {CC_FILE, METHODS} from '../constants';\nimport {HTTP_METHODS, IHttpResponse, WebexSDK} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {isWxAppCallNotFoundError} from './wxAppTelephonyUtils';\n\nconst ANSWER_CALL_ON_WEBEX_FILE = 'AnswerCallOnWebexService';\n\nexport type WxAppTelephonyError = Error & {\n  isWxAppTelephonyError: true;\n  trackingId?: string;\n  status?: number | string;\n};\n\nconst markWxAppTelephonyError = (error: Error, source: unknown): WxAppTelephonyError => {\n  const marked = error as WxAppTelephonyError;\n  marked.isWxAppTelephonyError = true;\n  const sourceObj = source as {\n    details?: {trackingId?: string; status?: number | string};\n    statusCode?: number;\n    status?: number | string;\n  };\n  const trackingId = sourceObj?.details?.trackingId;\n  if (trackingId) {\n    marked.trackingId = trackingId;\n  }\n  const status = sourceObj?.statusCode ?? sourceObj?.details?.status ?? sourceObj?.status;\n  if (status !== undefined) {\n    marked.status = status;\n  }\n\n  return marked;\n};\n\nexport type AnswerCallParams = {\n  callId: string;\n  endpointId: string;\n  lineOwnerId?: string;\n};\n\nexport type CallIdParams = {\n  callId: string;\n  lineOwnerId?: string;\n};\n\nexport type TransmitDtmfParams = CallIdParams & {\n  dtmf: string;\n};\n\nexport type CallDetailsResponse = {\n  muted?: boolean;\n};\n\n/**\n * REST telephony client for wxApp thick-client answer (WXCC-6026).\n * Separate from WebCallingService (WebRTC/Mobius).\n */\nexport default class AnswerCallOnWebexService {\n  private webex: WebexSDK;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private getTelephonyBaseUrl(): string {\n    const services = this.webex.internal.services;\n    const hydraUrl = services._serviceUrls?.hydra || services.get('hydra');\n\n    if (!hydraUrl) {\n      throw new Error('Telephony base URL is unavailable');\n    }\n\n    return `${hydraUrl.replace(/\\/$/, '')}/telephony/calls`;\n  }\n\n  private async telephonyRequest(\n    resource: string,\n    method: HTTP_METHODS,\n    body: Record<string, unknown>,\n    logMethod: string\n  ): Promise<IHttpResponse> {\n    try {\n      const uri = `${this.getTelephonyBaseUrl()}${resource}`;\n\n      LoggerProxy.info(`AnswerCallOnWebexService.${logMethod} request`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {uri, bodyKeys: Object.keys(body)},\n      });\n\n      return (await this.webex.request({\n        uri,\n        method,\n        body,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n    } catch (error) {\n      LoggerProxy.error(`AnswerCallOnWebexService.${logMethod} failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n      });\n      const {error: detailedError} = getErrorDetails(error, logMethod, CC_FILE);\n      throw markWxAppTelephonyError(detailedError, error);\n    }\n  }\n\n  public answerCall(params: AnswerCallParams): Promise<IHttpResponse> {\n    const {callId, endpointId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/answer',\n      HTTP_METHODS.POST,\n      {\n        callId,\n        endpointId,\n        ...(lineOwnerId ? {lineOwnerId} : {}),\n      },\n      METHODS.ACCEPT\n    );\n  }\n\n  public rejectCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/reject',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.REJECT\n    );\n  }\n\n  public muteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/mute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public unmuteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/unmute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public transmitDtmf(params: TransmitDtmfParams): Promise<IHttpResponse> {\n    const {callId, dtmf, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/transmitDtmf',\n      HTTP_METHODS.POST,\n      {callId, dtmf, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TRANSMIT_DTMF\n    );\n  }\n\n  public async getCallDetails(params: CallIdParams): Promise<CallDetailsResponse> {\n    const {callId, lineOwnerId} = params;\n    const lineOwnerIdQuery = lineOwnerId ? `?lineOwnerId=${encodeURIComponent(lineOwnerId)}` : '';\n    const uri = `${this.getTelephonyBaseUrl()}/${callId}${lineOwnerIdQuery}`;\n\n    try {\n      LoggerProxy.info('AnswerCallOnWebexService.getCallDetails request', {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        data: {callId},\n      });\n\n      const response = (await this.webex.request({\n        uri,\n        method: HTTP_METHODS.GET,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n\n      return (response.body ?? {}) as CallDetailsResponse;\n    } catch (error) {\n      if (isWxAppCallNotFoundError(error)) {\n        const err =\n          error instanceof Error\n            ? error\n            : new Error(String((error as {message?: string})?.message ?? error));\n        throw markWxAppTelephonyError(err, error);\n      }\n\n      LoggerProxy.error(`AnswerCallOnWebexService.getCallDetails failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n      });\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        CC_FILE\n      );\n      throw markWxAppTelephonyError(detailedError, error);\n    }\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AACA,IAAAE,MAAA,GAAAF,OAAA;AACA,IAAAG,MAAA,GAAAH,OAAA;AACA,IAAAI,oBAAA,GAAAJ,OAAA;AAA+D,SAAAD,uBAAAM,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAE/D,MAAMG,yBAAyB,GAAG,0BAA0B;AAQ5D,MAAMC,uBAAuB,GAAGA,CAACC,KAAY,EAAEC,MAAe,KAA0B;EACtF,MAAMC,MAAM,GAAGF,KAA4B;EAC3CE,MAAM,CAACC,qBAAqB,GAAG,IAAI;EACnC,MAAMC,SAAS,GAAGH,MAIjB;EACD,MAAMI,UAAU,GAAGD,SAAS,EAAEE,OAAO,EAAED,UAAU;EACjD,IAAIA,UAAU,EAAE;IACdH,MAAM,CAACG,UAAU,GAAGA,UAAU;EAChC;EACA,MAAME,MAAM,GAAGH,SAAS,EAAEI,UAAU,IAAIJ,SAAS,EAAEE,OAAO,EAAEC,MAAM,IAAIH,SAAS,EAAEG,MAAM;EACvF,IAAIA,MAAM,KAAKE,SAAS,EAAE;IACxBP,MAAM,CAACK,MAAM,GAAGA,MAAM;EACxB;EAEA,OAAOL,MAAM;AACf,CAAC;AAqBD;AACA;AACA;AACA;AACe,MAAMQ,wBAAwB,CAAC;EAG5CC,WAAWA,CAACC,KAAe,EAAE;IAC3B,IAAI,CAACA,KAAK,GAAGA,KAAK;EACpB;EAEQC,mBAAmBA,CAAA,EAAW;IACpC,MAAMC,QAAQ,GAAG,IAAI,CAACF,KAAK,CAACG,QAAQ,CAACD,QAAQ;IAC7C,MAAME,QAAQ,GAAGF,QAAQ,CAACG,YAAY,EAAEC,KAAK,IAAIJ,QAAQ,CAACK,GAAG,CAAC,OAAO,CAAC;IAEtE,IAAI,CAACH,QAAQ,EAAE;MACb,MAAM,IAAII,KAAK,CAAC,mCAAmC,CAAC;IACtD;IAEA,OAAO,GAAGJ,QAAQ,CAACK,OAAO,CAAC,KAAK,EAAE,EAAE,CAAC,kBAAkB;EACzD;EAEA,MAAcC,gBAAgBA,CAC5BC,QAAgB,EAChBC,MAAoB,EACpBC,IAA6B,EAC7BC,SAAiB,EACO;IACxB,IAAI;MACF,MAAMC,GAAG,GAAG,GAAG,IAAI,CAACd,mBAAmB,CAAC,CAAC,GAAGU,QAAQ,EAAE;MAEtDK,oBAAW,CAACC,IAAI,CAAC,4BAA4BH,SAAS,UAAU,EAAE;QAChEI,MAAM,EAAEhC,yBAAyB;QACjC0B,MAAM,EAAEE,SAAS;QACjBK,IAAI,EAAE;UAACJ,GAAG;UAAEK,QAAQ,EAAEC,MAAM,CAACC,IAAI,CAACT,IAAI;QAAC;MACzC,CAAC,CAAC;MAEF,OAAQ,MAAM,IAAI,CAACb,KAAK,CAACuB,OAAO,CAAC;QAC/BR,GAAG;QACHH,MAAM;QACNC,IAAI;QACJW,aAAa,EAAE;MACjB,CAAC,CAAC;IACJ,CAAC,CAAC,OAAOpC,KAAK,EAAE;MACd4B,oBAAW,CAAC5B,KAAK,CAAC,4BAA4B0B,SAAS,YAAY1B,KAAK,EAAE,EAAE;QAC1E8B,MAAM,EAAEhC,yBAAyB;QACjC0B,MAAM,EAAEE;MACV,CAAC,CAAC;MACF,MAAM;QAAC1B,KAAK,EAAEqC;MAAa,CAAC,GAAG,IAAAC,sBAAe,EAACtC,KAAK,EAAE0B,SAAS,EAAEa,kBAAO,CAAC;MACzE,MAAMxC,uBAAuB,CAACsC,aAAa,EAAErC,KAAK,CAAC;IACrD;EACF;EAEOwC,UAAUA,CAACC,MAAwB,EAA0B;IAClE,MAAM;MAACC,MAAM;MAAEC,UAAU;MAAEC;IAAW,CAAC,GAAGH,MAAM;IAEhD,OAAO,IAAI,CAACnB,gBAAgB,CAC1B,SAAS,EACTuB,mBAAY,CAACC,IAAI,EACjB;MACEJ,MAAM;MACNC,UAAU;MACV,IAAIC,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IACtC,CAAC,EACDG,kBAAO,CAACC,MACV,CAAC;EACH;EAEOC,UAAUA,CAACR,MAAoB,EAA0B;IAC9D,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IAEpC,OAAO,IAAI,CAACnB,gBAAgB,CAC1B,SAAS,EACTuB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAE,IAAIE,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EAC/CG,kBAAO,CAACG,MACV,CAAC;EACH;EAEOC,QAAQA,CAACV,MAAoB,EAA0B;IAC5D,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IAEpC,OAAO,IAAI,CAACnB,gBAAgB,CAC1B,OAAO,EACPuB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAE,IAAIE,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EAC/CG,kBAAO,CAACK,WACV,CAAC;EACH;EAEOC,UAAUA,CAACZ,MAAoB,EAA0B;IAC9D,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IAEpC,OAAO,IAAI,CAACnB,gBAAgB,CAC1B,SAAS,EACTuB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAE,IAAIE,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EAC/CG,kBAAO,CAACK,WACV,CAAC;EACH;EAEOE,YAAYA,CAACb,MAA0B,EAA0B;IACtE,MAAM;MAACC,MAAM;MAAEa,IAAI;MAAEX;IAAW,CAAC,GAAGH,MAAM;IAE1C,OAAO,IAAI,CAACnB,gBAAgB,CAC1B,eAAe,EACfuB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAEa,IAAI;MAAE,IAAIX,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EACrDG,kBAAO,CAACS,aACV,CAAC;EACH;EAEA,MAAaC,cAAcA,CAAChB,MAAoB,EAAgC;IAC9E,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IACpC,MAAMiB,gBAAgB,GAAGd,WAAW,GAAG,gBAAgBe,kBAAkB,CAACf,WAAW,CAAC,EAAE,GAAG,EAAE;IAC7F,MAAMjB,GAAG,GAAG,GAAG,IAAI,CAACd,mBAAmB,CAAC,CAAC,IAAI6B,MAAM,GAAGgB,gBAAgB,EAAE;IAExE,IAAI;MACF9B,oBAAW,CAACC,IAAI,CAAC,iDAAiD,EAAE;QAClEC,MAAM,EAAEhC,yBAAyB;QACjC0B,MAAM,EAAEuB,kBAAO,CAACa,yBAAyB;QACzC7B,IAAI,EAAE;UAACW;QAAM;MACf,CAAC,CAAC;MAEF,MAAMmB,QAAQ,GAAI,MAAM,IAAI,CAACjD,KAAK,CAACuB,OAAO,CAAC;QACzCR,GAAG;QACHH,MAAM,EAAEqB,mBAAY,CAACiB,GAAG;QACxB1B,aAAa,EAAE;MACjB,CAAC,CAAmB;MAEpB,OAAQyB,QAAQ,CAACpC,IAAI,IAAI,CAAC,CAAC;IAC7B,CAAC,CAAC,OAAOzB,KAAK,EAAE;MACd,IAAI,IAAA+D,6CAAwB,EAAC/D,KAAK,CAAC,EAAE;QACnC,MAAMgE,GAAG,GACPhE,KAAK,YAAYoB,KAAK,GAClBpB,KAAK,GACL,IAAIoB,KAAK,CAAC6C,MAAM,CAAEjE,KAAK,EAAyBkE,OAAO,IAAIlE,KAAK,CAAC,CAAC;QACxE,MAAMD,uBAAuB,CAACiE,GAAG,EAAEhE,KAAK,CAAC;MAC3C;MAEA4B,oBAAW,CAAC5B,KAAK,CAAC,mDAAmDA,KAAK,EAAE,EAAE;QAC5E8B,MAAM,EAAEhC,yBAAyB;QACjC0B,MAAM,EAAEuB,kBAAO,CAACa;MAClB,CAAC,CAAC;MACF,MAAM;QAAC5D,KAAK,EAAEqC;MAAa,CAAC,GAAG,IAAAC,sBAAe,EAC5CtC,KAAK,EACL+C,kBAAO,CAACa,yBAAyB,EACjCrB,kBACF,CAAC;MACD,MAAMxC,uBAAuB,CAACsC,aAAa,EAAErC,KAAK,CAAC;IACrD;EACF;AACF;AAACmE,OAAA,CAAAtE,OAAA,GAAAa,wBAAA","ignoreList":[]}

package/dist/services/EntryPoint.js

@@ -7,13 +7,27 @@ exports.default = exports.EntryPoint = void 0;
 var _types = require("../types");
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
 var _WebexRequest = _interopRequireDefault(require("./core/WebexRequest"));
-var _PageCache = _interopRequireWildcard(require("../utils/PageCache"));
+var _PageCache = require("../utils/PageCache");
 var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
 var _constants = require("./constants");
 var _constants2 = require("./config/constants");
 var _constants3 = require("../metrics/constants");
-function _interopRequireWildcard(e, t) { if ("function" == typeof WeakMap) var r = new WeakMap(), n = new WeakMap(); return (_interopRequireWildcard = function (e, t) { if (!t && e && e.__esModule) return e; var o, i, f = { __proto__: null, default: e }; if (null === e || "object" != typeof e && "function" != typeof e) return f; if (o = t ? n : r) { if (o.has(e)) return o.get(e); o.set(e, f); } for (const t in e) "default" !== t && {}.hasOwnProperty.call(e, t) && ((i = (o = Object.defineProperty) && Object.getOwnPropertyDescriptor(e, t)) && (i.get || i.set) ? o(f, t, i) : f[t] = e[t]); return f; })(e, t); }
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const DEFAULT_ENTRY_POINT_ATTRIBUTES = 'id,dialledNumber,entryPointId,entryPointName';
+const DEFAULT_ENTRY_POINT_SORT_FIELD = 'entryPointName';
+const mergeEntryPointAttributes = attributes => {
+  const mergedAttributes = new Set(DEFAULT_ENTRY_POINT_ATTRIBUTES.split(','));
+  attributes?.split(',').map(attribute => attribute.trim()).filter(Boolean).forEach(attribute => mergedAttributes.add(attribute));
+  return Array.from(mergedAttributes).join(',');
+};
+const mapDialNumberEntryPoint = item => ({
+  id: item.entryPointId,
+  name: item.entryPointName,
+  ...(item.dialledNumber ? {
+    number: item.dialledNumber
+  } : {})
+});
+
 /**
  * EntryPoint class for managing Webex Contact Center entry points.
  * Provides functionality to fetch, search, and paginate through entry points.
@@ -41,15 +55,13 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
  * });
  *
  * // Search for specific entry points
- * const searchResults = await entryPointAPI.searchEntryPoints({
+ * const searchResults = await entryPointAPI.getEntryPoints({
  *   search: 'support',
  *   filter: 'type=="voice"'
  * });
  * ```
  */
 class EntryPoint {
-  // Page cache using the common utility
-
   /**
    * Creates an instance of EntryPoint
    * @param {WebexSDK} webex - The Webex SDK instance
@@ -60,21 +72,23 @@ class EntryPoint {
     this.webexRequest = _WebexRequest.default.getInstance({
       webex
     });
-    this.pageCache = new _PageCache.default('EntryPoint');
     this.metricsManager = _MetricsManager.default.getInstance({
       webex
     });
   }
 
   /**
-   * Fetches entry points for the organization with pagination support
-   * @param {EntryPointSearchParams} [params] - Search and pagination parameters
+   * Fetches entry-point dial-number mappings for the organization with pagination support. By
+   * default, returns the agent's desktop-profile-filtered mappings in backend entry-point-name order.
+   * Search, filter, attribute, and sort parameters can customize the request while desktop-profile
+   * scoping and required mapping fields remain SDK-owned.
+   * @param {EntryPointSearchParams} [params] - Search, pagination, and compatible override parameters.
    * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points
    * @throws {Error} If the API call fails
    * @public
    * @example
    * ```typescript
-   * // Get first page of entry points
+   * // Get the first page using the default entry-point policy
    * const response = await entryPointAPI.getEntryPoints();
    *
    * // Get specific page with custom page size
@@ -92,57 +106,32 @@ class EntryPoint {
       search,
       filter,
       attributes,
-      sortBy,
+      sortBy = 'name',
       sortOrder = 'asc'
     } = params;
     const orgId = this.webex.credentials.getOrgId();
-    const isSearchRequest = !!(search || filter || attributes || sortBy);
+    const hasCustomSort = sortBy !== 'name' || sortOrder !== 'asc';
+    const isSearchRequest = !!(search || filter || attributes || hasCustomSort);
+    const effectiveSortBy = sortBy === 'name' ? DEFAULT_ENTRY_POINT_SORT_FIELD : sortBy;
     _loggerProxy.default.info(`Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`, {
       module: 'EntryPoint',
       method: 'getEntryPoints'
     });
-
-    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)
-    if (this.pageCache.canUseCache({
-      search,
-      filter,
-      attributes,
-      sortBy
-    })) {
-      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
-      const cachedPage = this.pageCache.getCachedPage(cacheKey);
-      if (cachedPage) {
-        const duration = Date.now() - startTime;
-        _loggerProxy.default.log(`Returning page ${page} from cache - cacheHit: true, duration: ${duration}ms, recordCount: ${cachedPage.data.length}, pageSize: ${pageSize}`, {
-          module: 'EntryPoint',
-          method: 'getEntryPoints'
-        });
-        return {
-          data: cachedPage.data,
-          meta: {
-            page,
-            pageSize,
-            totalPages: cachedPage.totalMeta?.totalPages,
-            totalRecords: cachedPage.totalMeta?.totalRecords
-          }
-        };
-      }
-    }
-
-    // Start timing only for actual API calls (not cache hits)
     this.metricsManager.timeEvent(_constants3.METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);
     try {
-      // Build query parameters
       const queryParams = new URLSearchParams({
         page: page.toString(),
         pageSize: pageSize.toString(),
-        sortOrder
+        attributes: mergeEntryPointAttributes(attributes)
       });
       if (search) queryParams.append('search', search);
       if (filter) queryParams.append('filter', filter);
-      if (attributes) queryParams.append('attributes', attributes);
-      if (sortBy) queryParams.append('sortBy', sortBy);
-      const resource = _constants2.endPointMap.entryPointList(orgId, queryParams.toString());
+      if (effectiveSortBy) {
+        queryParams.append('sort', `${effectiveSortBy},${sortOrder.toUpperCase()}`);
+      }
+      queryParams.append('desktopProfileFilter', 'true');
+      queryParams.append('includeEntryPointName', 'true');
+      const resource = _constants2.endPointMap.entryPointDialNumberList(orgId, queryParams.toString());
       _loggerProxy.default.log(`Making API request to fetch entry points - resource: ${resource}, service: ${_constants.WCC_API_GATEWAY}`, {
         module: 'EntryPoint',
         method: 'getEntryPoints'
@@ -150,11 +139,19 @@ class EntryPoint {
       const response = await this.webexRequest.request({
         service: _constants.WCC_API_GATEWAY,
         resource,
-        method: _types.HTTP_METHODS.GET
+        method: _types.HTTP_METHODS.GET,
+        headers: {
+          'X-ORGANIZATION-ID': orgId,
+          'x-ignore-internal-data': 'false'
+        }
       });
+      const responseBody = {
+        ...response.body,
+        data: (response.body?.data ?? []).map(mapDialNumberEntryPoint)
+      };
       const duration = Date.now() - startTime;
-      const recordCount = response.body?.data?.length || 0;
-      const totalRecords = response.body?.meta?.totalRecords;
+      const recordCount = responseBody.data.length;
+      const totalRecords = responseBody.meta?.totalRecords;
       _loggerProxy.default.log(`Successfully retrieved ${recordCount} entry points`, {
         module: 'EntryPoint',
         method: 'getEntryPoints',
@@ -180,26 +177,7 @@ class EntryPoint {
           isFirstPage: page === 0
         }, ['behavioral']);
       }
-
-      // Cache the page data for simple pagination (no search/filter/attributes/sort)
-      if (this.pageCache.canUseCache({
-        search,
-        filter,
-        attributes,
-        sortBy
-      }) && response.body?.data) {
-        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
-        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);
-        _loggerProxy.default.log('Cached entry points data for future requests', {
-          module: 'EntryPoint',
-          method: 'getEntryPoints',
-          data: {
-            cacheKey,
-            recordCount
-          }
-        });
-      }
-      return response.body;
+      return responseBody;
     } catch (error) {
       const errorData = {
         orgId,

package/dist/services/EntryPoint.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","e","t","WeakMap","r","n","__esModule","o","i","f","__proto__","default","has","get","set","hasOwnProperty","call","Object","defineProperty","getOwnPropertyDescriptor","EntryPoint","constructor","webex","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getEntryPoints","params","startTime","Date","now","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","sortBy","sortOrder","orgId","credentials","getOrgId","isSearchRequest","LoggerProxy","info","module","method","canUseCache","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","log","data","length","meta","totalPages","totalMeta","totalRecords","timeEvent","METRIC_EVENT_NAMES","ENTRYPOINT_FETCH_SUCCESS","queryParams","URLSearchParams","toString","append","resource","endPointMap","entryPointList","WCC_API_GATEWAY","response","request","service","HTTP_METHODS","GET","recordCount","body","statusCode","trackEvent","isFirstPage","cachePage","error","errorData","Error","message","String","ENTRYPOINT_FETCH_FAILED","exports","_default"],"sources":["EntryPoint.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {EntryPointRecord, EntryPointListResponse, EntryPointSearchParams} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\n/**\n * EntryPoint class for managing Webex Contact Center entry points.\n * Provides functionality to fetch, search, and paginate through entry points.\n *\n * @class EntryPoint\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get EntryPoint API instance from ContactCenter\n * const entryPointAPI = cc.entryPoint;\n *\n * // Get all entry points with pagination\n * const response = await entryPointAPI.getEntryPoints({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific entry points\n * const searchResults = await entryPointAPI.searchEntryPoints({\n *   search: 'support',\n *   filter: 'type==\"voice\"'\n * });\n * ```\n */\nexport class EntryPoint {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<EntryPointRecord>;\n\n  /**\n   * Creates an instance of EntryPoint\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<EntryPointRecord>('EntryPoint');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches entry points for the organization with pagination support\n   * @param {EntryPointSearchParams} [params] - Search and pagination parameters\n   * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get first page of entry points\n   * const response = await entryPointAPI.getEntryPoints();\n   *\n   * // Get specific page with custom page size\n   * const response = await entryPointAPI.getEntryPoints({\n   *   page: 2,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntryPoints(\n    params: EntryPointSearchParams = {}\n  ): Promise<EntryPointListResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy,\n      sortOrder = 'asc',\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes || sortBy);\n\n    LoggerProxy.info(\n      `Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`,\n      {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n      }\n    );\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (this.pageCache.canUseCache({search, filter, attributes, sortBy})) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(\n          `Returning page ${page} from cache - cacheHit: true, duration: ${duration}ms, recordCount: ${cachedPage.data.length}, pageSize: ${pageSize}`,\n          {\n            module: 'EntryPoint',\n            method: 'getEntryPoints',\n          }\n        );\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n        sortOrder,\n      });\n\n      if (search) queryParams.append('search', search);\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (sortBy) queryParams.append('sortBy', sortBy);\n\n      const resource = endPointMap.entryPointList(orgId, queryParams.toString());\n\n      LoggerProxy.log(\n        `Making API request to fetch entry points - resource: ${resource}, service: ${WCC_API_GATEWAY}`,\n        {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n        }\n      );\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS,\n          {\n            orgId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes/sort)\n      if (this.pageCache.canUseCache({search, filter, attributes, sortBy}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.log('Cached entry points data for future requests', {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n      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By\n   * default, returns the agent's desktop-profile-filtered mappings in backend entry-point-name order.\n   * Search, filter, attribute, and sort parameters can customize the request while desktop-profile\n   * scoping and required mapping fields remain SDK-owned.\n   * @param {EntryPointSearchParams} [params] - Search, pagination, and compatible override parameters.\n   * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get the first page using the default entry-point policy\n   * const response = await entryPointAPI.getEntryPoints();\n   *\n   * // Get specific page with custom page size\n   * const response = await entryPointAPI.getEntryPoints({\n   *   page: 2,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntryPoints(\n    params: EntryPointSearchParams = {}\n  ): Promise<EntryPointListResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy = 'name',\n      sortOrder = 'asc',\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const hasCustomSort = sortBy !== 'name' || sortOrder !== 'asc';\n    const isSearchRequest = !!(search || filter || attributes || hasCustomSort);\n    const effectiveSortBy = sortBy === 'name' ? DEFAULT_ENTRY_POINT_SORT_FIELD : sortBy;\n\n    LoggerProxy.info(\n      `Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`,\n      {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n      }\n    );\n\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);\n\n    try {\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n        attributes: mergeEntryPointAttributes(attributes),\n      });\n\n      if (search) queryParams.append('search', search);\n      if (filter) queryParams.append('filter', filter);\n      if (effectiveSortBy) {\n        queryParams.append('sort', `${effectiveSortBy},${sortOrder.toUpperCase()}`);\n      }\n      queryParams.append('desktopProfileFilter', 'true');\n      queryParams.append('includeEntryPointName', 'true');\n\n      const resource = endPointMap.entryPointDialNumberList(orgId, queryParams.toString());\n\n      LoggerProxy.log(\n        `Making API request to fetch entry points - resource: ${resource}, service: ${WCC_API_GATEWAY}`,\n        {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n        }\n      );\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n        headers: {\n          'X-ORGANIZATION-ID': orgId,\n          'x-ignore-internal-data': 'false',\n        },\n      });\n\n      const responseBody: EntryPointListResponse = {\n        ...response.body,\n        data: (response.body?.data ?? []).map(mapDialNumberEntryPoint),\n      };\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = responseBody.data.length;\n      const totalRecords = responseBody.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS,\n          {\n            orgId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral']\n        );\n      }\n\n      return responseBody;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error(`Failed to fetch entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED, errorData, [\n        'behavioral',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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package/dist/services/Queue.js

@@ -71,14 +71,16 @@ class Queue {
   }
 
   /**
-   * Fetches contact service queues for the organization
-   * @param {ContactServiceQueueSearchParams} [params] - Search and pagination parameters
+   * Fetches contact service queues for the organization. By default, returns active inbound
+   * telephony queues in backend name-ascending order using the agent's desktop profile views.
+   * Existing filter, sort, and desktop-profile parameters override those defaults.
+   * @param {ContactServiceQueueSearchParams} [params] - Search, pagination, and override parameters
    * @returns {Promise<ContactServiceQueuesResponse>} Promise resolving to contact service queues
    * @throws {Error} If the API call fails
    * @public
    * @example
    * ```typescript
-   * // Get all queues with default pagination
+   * // Get queues using the default list policy and pagination
    * const response = await queueAPI.getQueues();
    *
    * // Get queues with specific pagination
@@ -100,16 +102,28 @@ class Queue {
       page = _PageCache.PAGINATION_DEFAULTS.PAGE,
       pageSize = _PageCache.PAGINATION_DEFAULTS.PAGE_SIZE,
       search,
-      filter,
+      filter = 'queueType==INBOUND;channelType==TELEPHONY;active==true',
       attributes,
-      sortBy,
-      sortOrder,
-      desktopProfileFilter,
+      sortBy = 'name',
+      sortOrder = 'asc',
+      desktopProfileFilter = true,
       provisioningView,
       singleObjectResponse
     } = params;
+    const agentView = desktopProfileFilter;
+    const firstLevelView = desktopProfileFilter;
     const orgId = this.webex.credentials.getOrgId();
-    const isSearchRequest = !!(search || filter || attributes || sortBy);
+    const effectiveSortBy = sortBy ?? (sortOrder ? 'name' : undefined);
+    const isSearchRequest = !!(search || filter || attributes || effectiveSortBy);
+    const canUseCache = this.pageCache.canUseCache({
+      search,
+      filter,
+      attributes,
+      sortBy: effectiveSortBy,
+      desktopProfileFilter,
+      provisioningView,
+      singleObjectResponse
+    });
     _loggerProxy.default.info('Fetching contact service queues', {
       module: 'Queue',
       method: _constants4.METHODS.GET_QUEUES,
@@ -122,12 +136,7 @@ class Queue {
     });
 
     // Check if we can use cache for simple pagination (no search/filter/attributes/sort)
-    if (this.pageCache.canUseCache({
-      search,
-      filter,
-      attributes,
-      sortBy
-    })) {
+    if (canUseCache) {
       const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
       const cachedPage = this.pageCache.getCachedPage(cacheKey);
       if (cachedPage) {
@@ -167,11 +176,12 @@ class Queue {
       if (filter) queryParams.append('filter', filter);
       if (attributes) queryParams.append('attributes', attributes);
       if (search) queryParams.append('search', search);
-      if (sortBy) queryParams.append('sortBy', sortBy);
-      if (sortOrder) queryParams.append('sortOrder', sortOrder);
+      if (effectiveSortBy) queryParams.append('sort', `${effectiveSortBy},${(sortOrder ?? 'asc').toUpperCase()}`);
       if (desktopProfileFilter !== undefined) queryParams.append('desktopProfileFilter', desktopProfileFilter.toString());
       if (provisioningView !== undefined) queryParams.append('provisioningView', provisioningView.toString());
       if (singleObjectResponse !== undefined) queryParams.append('singleObjectResponse', singleObjectResponse.toString());
+      if (agentView !== undefined) queryParams.append('agentView', agentView.toString());
+      if (firstLevelView !== undefined) queryParams.append('firstLevelView', firstLevelView.toString());
       const resource = _constants2.endPointMap.queueList(orgId, queryParams.toString());
       _loggerProxy.default.log('Making API request to fetch contact service queues', {
         module: 'Queue',
@@ -216,12 +226,7 @@ class Queue {
       }
 
       // Cache the page data for simple pagination (no search/filter/attributes/sort)
-      if (this.pageCache.canUseCache({
-        search,
-        filter,
-        attributes,
-        sortBy
-      }) && response.body?.data) {
+      if (canUseCache && response.body?.data) {
         const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
         this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);
         _loggerProxy.default.log('Cached contact service queues for future requests', {