@webex/contact-center 3.12.0-llmrefactor.2 → 3.12.0-llmrefactor.3

package/dist/config.js

@@ -37,6 +37,13 @@ var _default = exports.default = {
      * @default false
      */
     disableWebRTCRegistration: false,
+    /**
+     * Whether wxApp Better Together is enabled at SDK init.
+     * Must be set before SDK init. Default false (WXCC-6026).
+     * @type {boolean}
+     * @default false
+     */
+    enableWxBetterTogether: false,
     /**
      * The type of client making the connection.
      * @type {string}

package/dist/config.js.map

@@ -1 +1 @@
-{"version":3,"names":["_default","exports","default","cc","allowMultiLogin","allowAutomatedRelogin","disableWebRTCRegistration","clientType","isKeepAliveEnabled","force","metrics","clientName"],"sources":["config.ts"],"sourcesContent":["/**\n * Default configuration for the Webex Contact Center SDK.\n *\n * @public\n * @example\n * import config from './config';\n * const allowMultiLogin = config.cc.allowMultiLogin;\n * @ignore\n */\nexport default {\n  /**\n   * Contact Center configuration options.\n   * @public\n   */\n  cc: {\n    /**\n     * Whether to allow multiple logins from different devices.\n     * @type {boolean}\n     * @default false\n     */\n    allowMultiLogin: false,\n    /**\n     * Whether to automatically attempt relogin on connection loss.\n     * @type {boolean}\n     * @default true\n     */\n    allowAutomatedRelogin: true,\n    /**\n     * Whether to skip Mobius/WebRTC registration for browser login flows.\n     * @type {boolean}\n     * @default false\n     */\n    disableWebRTCRegistration: false,\n    /**\n     * The type of client making the connection.\n     * @type {string}\n     * @default 'WebexCCSDK'\n     */\n    clientType: 'WebexCCSDK',\n    /**\n     * Whether to enable keep-alive messages.\n     * @type {boolean}\n     * @default false\n     */\n    isKeepAliveEnabled: false,\n    /**\n     * Whether to force registration.\n     * @type {boolean}\n     * @default true\n     */\n    force: true,\n    /**\n     * Metrics configuration for the client.\n     * @public\n     */\n    metrics: {\n      /**\n       * Name of the client for metrics.\n       * @type {string}\n       * @default 'WEBEX_JS_SDK'\n       */\n      clientName: 'WEBEX_JS_SDK',\n      /**\n       * Type of client for metrics.\n       * @type {string}\n       * @default 'WebexCCSDK'\n       */\n      clientType: 'WebexCCSDK',\n    },\n  },\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AARA,IAAAA,QAAA,GAAAC,OAAA,CAAAC,OAAA,GASe;EACb;AACF;AACA;AACA;EACEC,EAAE,EAAE;IACF;AACJ;AACA;AACA;AACA;IACIC,eAAe,EAAE,KAAK;IACtB;AACJ;AACA;AACA;AACA;IACIC,qBAAqB,EAAE,IAAI;IAC3B;AACJ;AACA;AACA;AACA;IACIC,yBAAyB,EAAE,KAAK;IAChC;AACJ;AACA;AACA;AACA;IACIC,UAAU,EAAE,YAAY;IACxB;AACJ;AACA;AACA;AACA;IACIC,kBAAkB,EAAE,KAAK;IACzB;AACJ;AACA;AACA;AACA;IACIC,KAAK,EAAE,IAAI;IACX;AACJ;AACA;AACA;IACIC,OAAO,EAAE;MACP;AACN;AACA;AACA;AACA;MACMC,UAAU,EAAE,cAAc;MAC1B;AACN;AACA;AACA;AACA;MACMJ,UAAU,EAAE;IACd;EACF;AACF,CAAC","ignoreList":[]}
+{"version":3,"names":["_default","exports","default","cc","allowMultiLogin","allowAutomatedRelogin","disableWebRTCRegistration","enableWxBetterTogether","clientType","isKeepAliveEnabled","force","metrics","clientName"],"sources":["config.ts"],"sourcesContent":["/**\n * Default configuration for the Webex Contact Center SDK.\n *\n * @public\n * @example\n * import config from './config';\n * const allowMultiLogin = config.cc.allowMultiLogin;\n * @ignore\n */\nexport default {\n  /**\n   * Contact Center configuration options.\n   * @public\n   */\n  cc: {\n    /**\n     * Whether to allow multiple logins from different devices.\n     * @type {boolean}\n     * @default false\n     */\n    allowMultiLogin: false,\n    /**\n     * Whether to automatically attempt relogin on connection loss.\n     * @type {boolean}\n     * @default true\n     */\n    allowAutomatedRelogin: true,\n    /**\n     * Whether to skip Mobius/WebRTC registration for browser login flows.\n     * @type {boolean}\n     * @default false\n     */\n    disableWebRTCRegistration: false,\n    /**\n     * Whether wxApp Better Together is enabled at SDK init.\n     * Must be set before SDK init. Default false (WXCC-6026).\n     * @type {boolean}\n     * @default false\n     */\n    enableWxBetterTogether: false,\n    /**\n     * The type of client making the connection.\n     * @type {string}\n     * @default 'WebexCCSDK'\n     */\n    clientType: 'WebexCCSDK',\n    /**\n     * Whether to enable keep-alive messages.\n     * @type {boolean}\n     * @default false\n     */\n    isKeepAliveEnabled: false,\n    /**\n     * Whether to force registration.\n     * @type {boolean}\n     * @default true\n     */\n    force: true,\n    /**\n     * Metrics configuration for the client.\n     * @public\n     */\n    metrics: {\n      /**\n       * Name of the client for metrics.\n       * @type {string}\n       * @default 'WEBEX_JS_SDK'\n       */\n      clientName: 'WEBEX_JS_SDK',\n      /**\n       * Type of client for metrics.\n       * @type {string}\n       * @default 'WebexCCSDK'\n       */\n      clientType: 'WebexCCSDK',\n    },\n  },\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AARA,IAAAA,QAAA,GAAAC,OAAA,CAAAC,OAAA,GASe;EACb;AACF;AACA;AACA;EACEC,EAAE,EAAE;IACF;AACJ;AACA;AACA;AACA;IACIC,eAAe,EAAE,KAAK;IACtB;AACJ;AACA;AACA;AACA;IACIC,qBAAqB,EAAE,IAAI;IAC3B;AACJ;AACA;AACA;AACA;IACIC,yBAAyB,EAAE,KAAK;IAChC;AACJ;AACA;AACA;AACA;AACA;IACIC,sBAAsB,EAAE,KAAK;IAC7B;AACJ;AACA;AACA;AACA;IACIC,UAAU,EAAE,YAAY;IACxB;AACJ;AACA;AACA;AACA;IACIC,kBAAkB,EAAE,KAAK;IACzB;AACJ;AACA;AACA;AACA;IACIC,KAAK,EAAE,IAAI;IACX;AACJ;AACA;AACA;IACIC,OAAO,EAAE;MACP;AACN;AACA;AACA;AACA;MACMC,UAAU,EAAE,cAAc;MAC1B;AACN;AACA;AACA;AACA;MACMJ,UAAU,EAAE;IACd;EACF;AACF,CAAC","ignoreList":[]}

package/dist/constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WEB_SOCKET_MANAGER_FILE = exports.WEB_CALLING_SERVICE_FILE = exports.WEBEX_REQUEST_FILE = exports.UNKNOWN_ERROR = exports.TIMEOUT_DURATION = exports.TASK_MANAGER_FILE = exports.TASK_FILE = exports.READY = exports.PRODUCT_NAME = exports.OUTDIAL_MEDIA_TYPE = exports.OUTDIAL_DIRECTION = exports.OUTBOUND_TYPE = exports.METHODS = exports.MERCURY_DISCONNECTED_SUCCESS = exports.LOG_PREFIX = exports.EVENT = exports.EMPTY_STRING = exports.CONNECTION_SERVICE_FILE = exports.CONFIG_FILE_NAME = exports.CC_FILE = exports.ATTRIBUTES = exports.AQM_REQS_FILE = void 0;
+exports.WEB_SOCKET_MANAGER_FILE = exports.WEB_CALLING_SERVICE_FILE = exports.WEBEX_REQUEST_FILE = exports.UNKNOWN_ERROR = exports.TIMEOUT_DURATION = exports.TASK_MANAGER_FILE = exports.TASK_FILE = exports.READY = exports.PRODUCT_NAME = exports.OUTDIAL_MEDIA_TYPE = exports.OUTDIAL_DIRECTION = exports.OUTBOUND_TYPE = exports.METHODS = exports.MERCURY_DISCONNECTED_SUCCESS = exports.LOG_PREFIX = exports.INBOUND_DIRECTION = exports.EVENT = exports.EMPTY_STRING = exports.CONNECTION_SERVICE_FILE = exports.CONFIG_FILE_NAME = exports.CC_FILE = exports.ATTRIBUTES = exports.AQM_REQS_FILE = void 0;
 const EVENT = exports.EVENT = 'event';
 const READY = exports.READY = 'ready';
 const TIMEOUT_DURATION = exports.TIMEOUT_DURATION = 20000; // 20 seconds timeout duration for webrtc registration
@@ -21,6 +21,7 @@ const WEBEX_REQUEST_FILE = exports.WEBEX_REQUEST_FILE = 'WebexRequest';
 const TASK_MANAGER_FILE = exports.TASK_MANAGER_FILE = 'TaskManager';
 const TASK_FILE = exports.TASK_FILE = 'Task';
 // AGENT OUTDIAL CONSTANTS
+const INBOUND_DIRECTION = exports.INBOUND_DIRECTION = 'INBOUND';
 const OUTDIAL_DIRECTION = exports.OUTDIAL_DIRECTION = 'OUTBOUND';
 const ATTRIBUTES = exports.ATTRIBUTES = {};
 const OUTDIAL_MEDIA_TYPE = exports.OUTDIAL_MEDIA_TYPE = 'telephony';
@@ -62,9 +63,11 @@ const METHODS = exports.METHODS = {
   TRANSFER_CALL: 'transfer',
   CONSULT_TRANSFER: 'consultTransfer',
   CONSULT_CONFERENCE: 'consultConference',
+  DROP_CONFERENCE_PARTICIPANT: 'dropConferenceParticipant',
   EXIT_CONFERENCE: 'exitConference',
   TRANSFER_CONFERENCE: 'transferConference',
   TOGGLE_MUTE: 'toggleMute',
+  TRANSMIT_DTMF: 'transmitDtmf',
   COMPLETE_TRANSFER: 'completeTransfer',
   GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',
   ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',
@@ -74,6 +77,11 @@ const METHODS = exports.METHODS = {
   SEND_EVENT: 'sendEvent',
   GET_REAL_TIME_ASSISTANCE: 'getRealTimeAssistance',
   SEND_REAL_TIME_ASSISTANCE_USER_ACTION: 'sendRealTimeAssistanceUserAction',
-  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts'
+  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',
+  SET_MANAGE_WEBEX_CALLING_IN_WXCC: 'setManageWebexCallingInWxcc',
+  IS_WX_BETTER_TOGETHER_ENABLED: 'isWxBetterTogetherEnabled',
+  SYNC_WXAPP_MUTE_FROM_MERCURY: 'syncWxAppMuteFromMercury',
+  GET_CALL_DETAILS_ON_WEBEX: 'getCallDetailsOnWebex',
+  ENSURE_WXAPP_MERCURY_CONNECTED: 'ensureWxAppMercuryConnected'
 };
 //# sourceMappingURL=constants.js.map

package/dist/constants.js.map

@@ -1 +1 @@
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// 20 seconds timeout duration for webrtc registration\nexport const EMPTY_STRING = '';\nexport const PRODUCT_NAME = 'wxcc_sdk';\n// FILE NAMES\nexport const LOG_PREFIX = 'PLUGIN_CC';\nexport const WEB_CALLING_SERVICE_FILE = 'WebCallingService';\nexport const CONFIG_FILE_NAME = 'config-index';\nexport const CC_FILE = 'cc';\nexport const CONNECTION_SERVICE_FILE = 'connection-service';\nexport const WEB_SOCKET_MANAGER_FILE = 'WebSocketManager';\nexport const AQM_REQS_FILE = 'aqm-reqs';\nexport const WEBEX_REQUEST_FILE = 'WebexRequest';\nexport const TASK_MANAGER_FILE = 'TaskManager';\nexport const TASK_FILE = 'Task';\n// AGENT OUTDIAL CONSTANTS\nexport const OUTDIAL_DIRECTION = 'OUTBOUND';\nexport const ATTRIBUTES = {};\nexport const OUTDIAL_MEDIA_TYPE = 'telephony';\nexport const OUTBOUND_TYPE = 'OUTDIAL';\n\n// Log related constants\nexport const UNKNOWN_ERROR = 'Unknown error';\nexport const MERCURY_DISCONNECTED_SUCCESS = 'Mercury disconnected successfully';\n\n// METHOD NAMES\nexport const METHODS = {\n  REGISTER: 'register',\n  DEREGISTER: 'deregister',\n  GET_BUDDY_AGENTS: 'getBuddyAgents',\n  CONNECT_WEBSOCKET: 'connectWebsocket',\n  STATION_LOGIN: 'stationLogin',\n  STATION_LOGOUT: 'stationLogout',\n  STATION_RELOGIN: 'stationReLogin',\n  SET_AGENT_STATE: 'setAgentState',\n  HANDLE_WEBSOCKET_MESSAGE: 'handleWebsocketMessage',\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  GET_CONNECTION_CONFIG: 'getConnectionConfig',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  SILENT_RELOGIN: 'silentRelogin',\n  HANDLE_DEVICE_TYPE: 'handleDeviceType',\n  START_OUTDIAL: 'startOutdial',\n  GET_QUEUES: 'getQueues',\n  UPLOAD_LOGS: 'uploadLogs',\n  UPDATE_AGENT_PROFILE: 'updateAgentProfile',\n  GET_DEVICE_ID: 'getDeviceId',\n  HANDLE_INCOMING_TASK: 'handleIncomingTask',\n  HANDLE_TASK_HYDRATE: 'handleTaskHydrate',\n  INCOMING_TASK_LISTENER: 'incomingTaskListener',\n  ACCEPT: 'accept',\n  REJECT: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  HOLD_RESUME: 'holdResume',\n  TRANSFER_CALL: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  CONSULT_CONFERENCE: 'consultConference',\n  EXIT_CONFERENCE: 'exitConference',\n  TRANSFER_CONFERENCE: 'transferConference',\n  TOGGLE_MUTE: 'toggleMute',\n  COMPLETE_TRANSFER: 'completeTransfer',\n  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',\n  ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',\n  SKIP_PREVIEW_CONTACT: 'skipPreviewContact',\n  REMOVE_PREVIEW_CONTACT: 'removePreviewContact',\n  GET_BASE_URL: 'getBaseUrl',\n  SEND_EVENT: 'sendEvent',\n  GET_REAL_TIME_ASSISTANCE: 'getRealTimeAssistance',\n  SEND_REAL_TIME_ASSISTANCE_USER_ACTION: 'sendRealTimeAssistanceUserAction',\n  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',\n};\n"],"mappings":";;;;;;AAAO,MAAMA,KAAK,GAAAC,OAAA,CAAAD,KAAA,GAAG,OAAO;AACrB,MAAME,KAAK,GAAAD,OAAA,CAAAC,KAAA,GAAG,OAAO;AACrB,MAAMC,gBAAgB,GAAAF,OAAA,CAAAE,gBAAA,GAAG,KAAK,CAAC,CAAC;AAChC,MAAMC,YAAY,GAAAH,OAAA,CAAAG,YAAA,GAAG,EAAE;AACvB,MAAMC,YAAY,GAAAJ,OAAA,CAAAI,YAAA,GAAG,UAAU;AACtC;AACO,MAAMC,UAAU,GAAAL,OAAA,CAAAK,UAAA,GAAG,WAAW;AAC9B,MAAMC,wBAAwB,GAAAN,OAAA,CAAAM,wBAAA,GAAG,mBAAmB;AACpD,MAAMC,gBAAgB,GAAAP,OAAA,CAAAO,gBAAA,GAAG,cAAc;AACvC,MAAMC,OAAO,GAAAR,OAAA,CAAAQ,OAAA,GAAG,IAAI;AACpB,MAAMC,uBAAuB,GAAAT,OAAA,CAAAS,uBAAA,GAAG,oBAAoB;AACpD,MAAMC,uBAAuB,GAAAV,OAAA,CAAAU,uBAAA,GAAG,kBAAkB;AAClD,MAAMC,aAAa,GAAAX,OAAA,CAAAW,aAAA,GAAG,UAAU;AAChC,MAAMC,kBAAkB,GAAAZ,OAAA,CAAAY,kBAAA,GAAG,cAAc;AACzC,MAAMC,iBAAiB,GAAAb,OAAA,CAAAa,iBAAA,GAAG,aAAa;AACvC,MAAMC,SAAS,GAAAd,OAAA,CAAAc,SAAA,GAAG,MAAM;AAC/B;AACO,MAAMC,iBAAiB,GAAAf,OAAA,CAAAe,iBAAA,GAAG,UAAU;AACpC,MAAMC,UAAU,GAAAhB,OAAA,CAAAgB,UAAA,GAAG,CAAC,CAAC;AACrB,MAAMC,kBAAkB,GAAAjB,OAAA,CAAAiB,kBAAA,GAAG,WAAW;AACtC,MAAMC,aAAa,GAAAlB,OAAA,CAAAkB,aAAA,GAAG,SAAS;;AAEtC;AACO,MAAMC,aAAa,GAAAnB,OAAA,CAAAmB,aAAA,GAAG,eAAe;AACrC,MAAMC,4BAA4B,GAAApB,OAAA,CAAAoB,4BAAA,GAAG,mCAAmC;;AAE/E;AACO,MAAMC,OAAO,GAAArB,OAAA,CAAAqB,OAAA,GAAG;EACrBC,QAAQ,EAAE,UAAU;EACpBC,UAAU,EAAE,YAAY;EACxBC,gBAAgB,EAAE,gBAAgB;EAClCC,iBAAiB,EAAE,kBAAkB;EACrCC,aAAa,EAAE,cAAc;EAC7BC,cAAc,EAAE,eAAe;EAC/BC,eAAe,EAAE,gBAAgB;EACjCC,eAAe,EAAE,eAAe;EAChCC,wBAAwB,EAAE,wBAAwB;EAClDC,qBAAqB,EAAE,qBAAqB;EAC5CC,qBAAqB,EAAE,qBAAqB;EAC5CC,sBAAsB,EAAE,sBAAsB;EAC9CC,cAAc,EAAE,eAAe;EAC/BC,kBAAkB,EAAE,kBAAkB;EACtCC,aAAa,EAAE,cAAc;EAC7BC,UAAU,EAAE,WAAW;EACvBC,WAAW,EAAE,YAAY;EACzBC,oBAAoB,EAAE,oBAAoB;EAC1CC,aAAa,EAAE,aAAa;EAC5BC,oBAAoB,EAAE,oBAAoB;EAC1CC,mBAAmB,EAAE,mBAAmB;EACxCC,sBAAsB,EAAE,sBAAsB;EAC9CC,MAAM,EAAE,QAAQ;EAChBC,MAAM,EAAE,SAAS;EACjBC,IAAI,EAAE,MAAM;EACZC,MAAM,EAAE,QAAQ;EAChBC,WAAW,EAAE,YAAY;EACzBC,aAAa,EAAE,UAAU;EACzBC,gBAAgB,EAAE,iBAAiB;EACnCC,kBAAkB,EAAE,mBAAmB;EACvCC,eAAe,EAAE,gBAAgB;EACjCC,mBAAmB,EAAE,oBAAoB;EACzCC,WAAW,EAAE,YAAY;EACzBC,iBAAiB,EAAE,kBAAkB;EACrCC,uBAAuB,EAAE,sBAAsB;EAC/CC,sBAAsB,EAAE,sBAAsB;EAC9CC,oBAAoB,EAAE,oBAAoB;EAC1CC,sBAAsB,EAAE,sBAAsB;EAC9CC,YAAY,EAAE,YAAY;EAC1BC,UAAU,EAAE,WAAW;EACvBC,wBAAwB,EAAE,uBAAuB;EACjDC,qCAAqC,EAAE,kCAAkC;EACzEC,0BAA0B,EAAE;AAC9B,CAAC","ignoreList":[]}
+{"version":3,"names":["EVENT","exports","READY","TIMEOUT_DURATION","EMPTY_STRING","PRODUCT_NAME","LOG_PREFIX","WEB_CALLING_SERVICE_FILE","CONFIG_FILE_NAME","CC_FILE","CONNECTION_SERVICE_FILE","WEB_SOCKET_MANAGER_FILE","AQM_REQS_FILE","WEBEX_REQUEST_FILE","TASK_MANAGER_FILE","TASK_FILE","INBOUND_DIRECTION","OUTDIAL_DIRECTION","ATTRIBUTES","OUTDIAL_MEDIA_TYPE","OUTBOUND_TYPE","UNKNOWN_ERROR","MERCURY_DISCONNECTED_SUCCESS","METHODS","REGISTER","DEREGISTER","GET_BUDDY_AGENTS","CONNECT_WEBSOCKET","STATION_LOGIN","STATION_LOGOUT","STATION_RELOGIN","SET_AGENT_STATE","HANDLE_WEBSOCKET_MESSAGE","SETUP_EVENT_LISTENERS","GET_CONNECTION_CONFIG","HANDLE_CONNECTION_LOST","SILENT_RELOGIN","HANDLE_DEVICE_TYPE","START_OUTDIAL","GET_QUEUES","UPLOAD_LOGS","UPDATE_AGENT_PROFILE","GET_DEVICE_ID","HANDLE_INCOMING_TASK","HANDLE_TASK_HYDRATE","INCOMING_TASK_LISTENER","ACCEPT","REJECT","HOLD","RESUME","HOLD_RESUME","TRANSFER_CALL","CONSULT_TRANSFER","CONSULT_CONFERENCE","DROP_CONFERENCE_PARTICIPANT","EXIT_CONFERENCE","TRANSFER_CONFERENCE","TOGGLE_MUTE","TRANSMIT_DTMF","COMPLETE_TRANSFER","GET_OUTDIAL_ANI_ENTRIES","ACCEPT_PREVIEW_CONTACT","SKIP_PREVIEW_CONTACT","REMOVE_PREVIEW_CONTACT","GET_BASE_URL","SEND_EVENT","GET_REAL_TIME_ASSISTANCE","SEND_REAL_TIME_ASSISTANCE_USER_ACTION","FETCH_HISTORIC_TRANSCRIPTS","SET_MANAGE_WEBEX_CALLING_IN_WXCC","IS_WX_BETTER_TOGETHER_ENABLED","SYNC_WXAPP_MUTE_FROM_MERCURY","GET_CALL_DETAILS_ON_WEBEX","ENSURE_WXAPP_MERCURY_CONNECTED"],"sources":["constants.ts"],"sourcesContent":["export const EVENT = 'event';\nexport const READY = 'ready';\nexport const TIMEOUT_DURATION = 20000; // 20 seconds timeout duration for webrtc registration\nexport const EMPTY_STRING = '';\nexport const PRODUCT_NAME = 'wxcc_sdk';\n// FILE NAMES\nexport const LOG_PREFIX = 'PLUGIN_CC';\nexport const WEB_CALLING_SERVICE_FILE = 'WebCallingService';\nexport const CONFIG_FILE_NAME = 'config-index';\nexport const CC_FILE = 'cc';\nexport const CONNECTION_SERVICE_FILE = 'connection-service';\nexport const WEB_SOCKET_MANAGER_FILE = 'WebSocketManager';\nexport const AQM_REQS_FILE = 'aqm-reqs';\nexport const WEBEX_REQUEST_FILE = 'WebexRequest';\nexport const TASK_MANAGER_FILE = 'TaskManager';\nexport const TASK_FILE = 'Task';\n// AGENT OUTDIAL CONSTANTS\nexport const INBOUND_DIRECTION = 'INBOUND';\nexport const OUTDIAL_DIRECTION = 'OUTBOUND';\nexport const ATTRIBUTES = {};\nexport const OUTDIAL_MEDIA_TYPE = 'telephony';\nexport const OUTBOUND_TYPE = 'OUTDIAL';\n\n// Log related constants\nexport const UNKNOWN_ERROR = 'Unknown error';\nexport const MERCURY_DISCONNECTED_SUCCESS = 'Mercury disconnected successfully';\n\n// METHOD NAMES\nexport const METHODS = {\n  REGISTER: 'register',\n  DEREGISTER: 'deregister',\n  GET_BUDDY_AGENTS: 'getBuddyAgents',\n  CONNECT_WEBSOCKET: 'connectWebsocket',\n  STATION_LOGIN: 'stationLogin',\n  STATION_LOGOUT: 'stationLogout',\n  STATION_RELOGIN: 'stationReLogin',\n  SET_AGENT_STATE: 'setAgentState',\n  HANDLE_WEBSOCKET_MESSAGE: 'handleWebsocketMessage',\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  GET_CONNECTION_CONFIG: 'getConnectionConfig',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  SILENT_RELOGIN: 'silentRelogin',\n  HANDLE_DEVICE_TYPE: 'handleDeviceType',\n  START_OUTDIAL: 'startOutdial',\n  GET_QUEUES: 'getQueues',\n  UPLOAD_LOGS: 'uploadLogs',\n  UPDATE_AGENT_PROFILE: 'updateAgentProfile',\n  GET_DEVICE_ID: 'getDeviceId',\n  HANDLE_INCOMING_TASK: 'handleIncomingTask',\n  HANDLE_TASK_HYDRATE: 'handleTaskHydrate',\n  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package/dist/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["_webexCore","require","_config","_interopRequireDefault","_cc","_agent","_Task","_AddressBook","_ApiAiAssistant","_UserPreference","_types","_types2","_types3","_uiControlsComputer","e","__esModule","default","registerPlugin","ContactCenter","config","_default","exports"],"sources":["index.ts"],"sourcesContent":["import {registerPlugin} from '@webex/webex-core';\nimport config from './config';\nimport ContactCenter from './cc';\n\n/**\n * @module ContactCenterModule\n * /\n\n// Core exports\n/**\n * ContactCenter is the main plugin class for Webex Contact Center integration\n * @category Core\n */\nexport {default as ContactCenter} from './cc';\n\n/**\n * Agent routing service for Contact Center operations\n * @category Services\n */\nexport {default as routingAgent} from './services/agent';\n\n/**\n * Task class represents a contact center task that can be managed by an agent\n * @category Services\n */\nexport {default as Task} from './services/task/Task';\n\n// API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)\nexport {default as AddressBook} from './services/AddressBook';\nexport {default as ApiAIAssistant} from './services/ApiAiAssistant';\nexport {default as UserPreference} from './services/UserPreference';\n\n/** EntryPoint API types */\nexport type {\n  EntryPointRecord,\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n  ContactServiceQueue,\n} from './types';\n\n// Enums\n/**\n * Task Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {TASK_EVENTS} from './services/task/types';\nexport type {TASK_EVENTS as TaskEvents} from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center Task Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Event emitter contract for task consumers (no @types/node needed) */\n  IEventEmitter,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer 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'./services/task/Task';\n\n// API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)\nexport {default as AddressBook} from './services/AddressBook';\nexport {default as ApiAIAssistant} from './services/ApiAiAssistant';\nexport {default as UserPreference} from './services/UserPreference';\n\n/** EntryPoint API types */\nexport type {\n  EntryPointRecord,\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n  ContactServiceQueue,\n} from './types';\n\n// Enums\n/**\n * Task Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {TASK_EVENTS} from './services/task/types';\nexport type {TASK_EVENTS as TaskEvents} from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center Task Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Event emitter contract for task consumers (no @types/node needed) */\n  IEventEmitter,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  /** Conference participant drop request */\n  DropConferenceParticipantPayload,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer payload */\n  DialerPayload,\n  TransferPayLoad,\n  ResumeRecordingPayload,\n  WrapupPayLoad,\n  /** UI control types for task buttons */\n  InteractionUIControls,\n  TaskUILeg,\n  TaskUIControls,\n  TaskUIControlState,\n} from './services/task/types';\n\n/** UI controls utilities */\nexport {getDefaultUIControls} from './services/task/state-machine/uiControlsComputer';\n\n/** Agent related types */\nexport type {\n  /** State change interface */\n  StateChange,\n  /** Logout interface */\n  Logout,\n  /** State change success response */\n  StateChangeSuccess,\n  /** Station login success response */\n  StationLoginSuccess,\n  /** Extended station login success response with notification tracking */\n  StationLoginSuccessResponse,\n  /** Device type update success response */\n  DeviceTypeUpdateSuccess,\n  /** Agent login success response */\n  LogoutSuccess,\n  /** Agent relogin success response */\n  ReloginSuccess,\n  /** Agent state type */\n  AgentState,\n  /** User station login parameters */\n  UserStationLogin,\n  /** Device type for agent login */\n  DeviceType,\n  /** Buddy agent details */\n  BuddyDetails,\n  /** Buddy agents success response */\n  BuddyAgentsSuccess,\n} from './services/agent/types';\n\n/** Config related types */\nexport type {\n  /** Profile interface */\n  Profile,\n  /** Response type from getUserUsingCI method */\n  AgentResponse,\n  /** Response from getDesktopProfileById */\n  DesktopProfileResponse,\n  /** Response from getMultimediaProfileById */\n  MultimediaProfileResponse,\n  /** Response from getListOfTeams */\n  ListTeamsResponse,\n  /** Response from getListOfAuxCodes */\n  ListAuxCodesResponse,\n  /** Response from getSiteInfo */\n  SiteInfo,\n  /** Response from getOrgInfo */\n  OrgInfo,\n  /** Response from getOrganizationSetting */\n  OrgSettings,\n  /** Response from getTenantData */\n  TenantData,\n  /** Response from getURLMapping */\n  URLMapping,\n  /** Response from getDialPlanData */\n  DialPlanEntity,\n  /** Auxiliary code information */\n  AuxCode,\n  /** Team information */\n  TeamList,\n  /** Wrap-up reason information */\n  WrapUpReason,\n  /** WebSocket event data */\n  WebSocketEvent,\n  /** Wrap-up configuration data */\n  WrapupData,\n  /** Base entity type */\n  Entity,\n  /** Dial plan configuration */\n  DialPlan,\n  /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */\n  AuxCodeType,\n  /** User preference data structure */\n  UserPreference as UserPreferenceData,\n  /** Request payload for creating user preferences */\n  CreateUserPreferenceRequest,\n  /** Request payload for updating user preferences */\n  UpdateUserPreferenceRequest,\n  /** Query parameters for fetching user preferences */\n  GetUserPreferenceParams,\n} from './services/config/types';\n\n// Constants\n/**\n * Idle code constant\n * @constant {string}\n * @category Enums\n */\nexport {IDLE_CODE} from './services/config/types';\n\n/**\n * Wrap up code constant\n * @constant {string}\n * @category Enums\n */\nexport {WRAP_UP_CODE} from './services/config/types';\n\nregisterPlugin('cc', ContactCenter, {\n  config,\n});\n\n/** The Contact Center plugin default export */\nexport default 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package/dist/metrics/behavioral-events.js

@@ -354,6 +354,19 @@ const eventTaxonomyMap = {
     target: 'task_conference_exit',
     verb: 'fail'
   },
+  // Conference Participant Drop
+  [_constants.METRIC_EVENT_NAMES.TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_conference_participant_drop',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.TASK_CONFERENCE_PARTICIPANT_DROP_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_conference_participant_drop',
+    verb: 'fail'
+  },
   // Switch Call
   [_constants.METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS]: {
     product,

package/dist/metrics/behavioral-events.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","USER_PREFERENCE_GET_SUCCESS","USER_PREFERENCE_GET_FAILED","USER_PREFERENCE_CREATE_SUCCESS","USER_PREFERENCE_CREATE_FAILED","USER_PREFERENCE_UPDATE_SUCCESS","USER_PREFERENCE_UPDATE_FAILED","USER_PREFERENCE_DELETE_SUCCESS","USER_PREFERENCE_DELETE_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n  product: MetricEventProduct;\n  agent: MetricEventAgent;\n  target: string;\n  verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // Conference Exit\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_exit',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_exit',\n    verb: 'fail',\n  },\n\n  // Switch Call\n  [METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_switch_call',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_switch_call',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n\n  // Outdial ANI API Events\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'fail',\n  },\n\n  // Campaign Preview API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'fail',\n  },\n\n  // Campaign Preview Skip API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_skip',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_skip',\n    verb: 'fail',\n  },\n\n  // Campaign Preview Remove API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_remove',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_remove',\n    verb: 'fail',\n  },\n\n  // User Preference API Events\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_GET_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_get',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_GET_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_get',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_create',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_create',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_update',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_delete',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_delete',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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+{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS","TASK_CONFERENCE_PARTICIPANT_DROP_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","USER_PREFERENCE_GET_SUCCESS","USER_PREFERENCE_GET_FAILED","USER_PREFERENCE_CREATE_SUCCESS","USER_PREFERENCE_CREATE_FAILED","USER_PREFERENCE_UPDATE_SUCCESS","USER_PREFERENCE_UPDATE_FAILED","USER_PREFERENCE_DELETE_SUCCESS","USER_PREFERENCE_DELETE_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n  product: MetricEventProduct;\n  agent: MetricEventAgent;\n  target: string;\n  verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // Conference Exit\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_exit',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_exit',\n    verb: 'fail',\n  },\n\n  // Conference Participant Drop\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_participant_drop',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_PARTICIPANT_DROP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_participant_drop',\n    verb: 'fail',\n  },\n\n  // Switch Call\n  [METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_switch_call',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_switch_call',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n\n  // Outdial ANI API Events\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'fail',\n  },\n\n  // Campaign Preview API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'fail',\n  },\n\n  // Campaign Preview Skip API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_skip',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_skip',\n    verb: 'fail',\n  },\n\n  // Campaign Preview Remove API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_remove',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_remove',\n    verb: 'fail',\n  },\n\n  // User Preference API Events\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_GET_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_get',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_GET_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_get',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_create',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_create',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_update',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_delete',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_delete',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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package/dist/metrics/constants.js

@@ -132,6 +132,8 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',
   TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',
   TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',
+  TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS: 'Task Conference Participant Drop Success',
+  TASK_CONFERENCE_PARTICIPANT_DROP_FAILED: 'Task Conference Participant Drop Failed',
   TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',
   TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',
   TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',

package/dist/metrics/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","WEBSOCKET_EVENT_RECEIVED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","USER_PREFERENCE_GET_SUCCESS","USER_PREFERENCE_GET_FAILED","USER_PREFERENCE_CREATE_SUCCESS","USER_PREFERENCE_CREATE_FAILED","USER_PREFERENCE_UPDATE_SUCCESS","USER_PREFERENCE_UPDATE_FAILED","USER_PREFERENCE_DELETE_SUCCESS","USER_PREFERENCE_DELETE_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',\n  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',\n  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',\n  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n  CAMPAIGN_PREVIEW_SKIP_SUCCESS: 'Campaign Preview Skip Success',\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',\n  CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',\n\n  // AI Assistant Transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS: 'AI Assistant Get Real Time Assistance Success',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED: 'AI Assistant Get Real Time Assistance Failed',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS:\n    'AI Assistant Send Real Time Assistance User Action Success',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED:\n    'AI Assistant Send Real Time Assistance User Action Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n\n  // User Preference API Events\n  USER_PREFERENCE_GET_SUCCESS: 'User Preference Get Success',\n  USER_PREFERENCE_GET_FAILED: 'User Preference Get Failed',\n  USER_PREFERENCE_CREATE_SUCCESS: 'User Preference Create Success',\n  USER_PREFERENCE_CREATE_FAILED: 'User Preference Create Failed',\n  USER_PREFERENCE_UPDATE_SUCCESS: 'User Preference Update Success',\n  USER_PREFERENCE_UPDATE_FAILED: 'User Preference Update Failed',\n  USER_PREFERENCE_DELETE_SUCCESS: 'User Preference Delete Success',\n  USER_PREFERENCE_DELETE_FAILED: 'User Preference Delete Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof 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+{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS","TASK_CONFERENCE_PARTICIPANT_DROP_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","WEBSOCKET_EVENT_RECEIVED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","USER_PREFERENCE_GET_SUCCESS","USER_PREFERENCE_GET_FAILED","USER_PREFERENCE_CREATE_SUCCESS","USER_PREFERENCE_CREATE_FAILED","USER_PREFERENCE_UPDATE_SUCCESS","USER_PREFERENCE_UPDATE_FAILED","USER_PREFERENCE_DELETE_SUCCESS","USER_PREFERENCE_DELETE_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',\n  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',\n  TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS: 'Task Conference Participant Drop Success',\n  TASK_CONFERENCE_PARTICIPANT_DROP_FAILED: 'Task Conference Participant Drop Failed',\n  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',\n  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n  CAMPAIGN_PREVIEW_SKIP_SUCCESS: 'Campaign Preview Skip Success',\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',\n  CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',\n\n  // AI Assistant Transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS: 'AI Assistant Get Real Time Assistance Success',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED: 'AI Assistant Get Real Time Assistance Failed',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS:\n    'AI Assistant Send Real Time Assistance User Action Success',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED:\n    'AI Assistant Send Real Time Assistance User Action Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n\n  // User Preference API Events\n  USER_PREFERENCE_GET_SUCCESS: 'User Preference Get Success',\n  USER_PREFERENCE_GET_FAILED: 'User Preference Get Failed',\n  USER_PREFERENCE_CREATE_SUCCESS: 'User Preference Create Success',\n  USER_PREFERENCE_CREATE_FAILED: 'User Preference Create Failed',\n  USER_PREFERENCE_UPDATE_SUCCESS: 'User Preference Update Success',\n  USER_PREFERENCE_UPDATE_FAILED: 'User Preference Update Failed',\n  USER_PREFERENCE_DELETE_SUCCESS: 'User Preference Delete Success',\n  USER_PREFERENCE_DELETE_FAILED: 'User Preference Delete Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof 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package/dist/services/AddressBook.js

@@ -74,7 +74,8 @@ class AddressBook {
 
   /**
    * Fetches address book entries for a specific address book using the entry API
-   * @param {AddressBookEntrySearchParams} [params] - Search and pagination parameters including addressBookId
+   * @param {AddressBookEntrySearchParams} [params] - Search, pagination, and optional sort parameters
+   * including addressBookId. Sorting defaults to name ascending.
    * @returns {Promise<AddressBookEntriesResponse>} Promise resolving to address book entries
    * @throws {Error} If the API call fails
    * @public
@@ -99,13 +100,22 @@ class AddressBook {
       pageSize = _PageCache.PAGINATION_DEFAULTS.PAGE_SIZE,
       search,
       filter,
-      attributes
+      attributes,
+      sortBy = 'name',
+      sortOrder = 'asc'
     } = params;
 
     // Use provided addressBookId or fall back to agent's address book
     const bookId = addressBookId || this.getAddressBookId();
     const orgId = this.webex.credentials.getOrgId();
-    const isSearchRequest = !!(search || filter || attributes);
+    const hasCustomSort = sortBy !== 'name' || sortOrder !== 'asc';
+    const isSearchRequest = !!(search || filter || attributes || hasCustomSort);
+    const canUseCache = this.pageCache.canUseCache({
+      search,
+      filter,
+      attributes,
+      sortBy: hasCustomSort ? sortBy : undefined
+    });
     _loggerProxy.default.info('Fetching address book entries', {
       module: 'AddressBook',
       method: 'getEntries',
@@ -118,12 +128,8 @@ class AddressBook {
       }
     });
 
-    // Check if we can use cache for simple pagination (no search/filter/attributes)
-    if (this.pageCache.canUseCache({
-      search,
-      filter,
-      attributes
-    })) {
+    // Default name-ascending pagination is cache-compatible; result-changing overrides are not.
+    if (canUseCache) {
       const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);
       const cachedPage = this.pageCache.getCachedPage(cacheKey);
       if (cachedPage) {
@@ -181,6 +187,7 @@ class AddressBook {
       if (filter) queryParams.append('filter', filter);
       if (attributes) queryParams.append('attributes', attributes);
       if (search) queryParams.append('search', search);
+      if (sortBy) queryParams.append('sort', `${sortBy},${sortOrder.toUpperCase()}`);
       const resource = _constants2.endPointMap.addressBookEntries(orgId, bookId, queryParams.toString());
       _loggerProxy.default.info('Making API request to fetch address book entries', {
         module: 'AddressBook',
@@ -225,12 +232,8 @@ class AddressBook {
         }, ['behavioral', 'operational']);
       }
 
-      // Cache the page data for simple pagination (no search/filter/attributes)
-      if (this.pageCache.canUseCache({
-        search,
-        filter,
-        attributes
-      }) && response.body?.data) {
+      // Cache only the invariant default-order pagination shape.
+      if (canUseCache && response.body?.data) {
         const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);
         this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);
         _loggerProxy.default.info('Cached address book entries for future requests', {

package/dist/services/AddressBook.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","e","t","WeakMap","r","n","__esModule","o","i","f","__proto__","default","has","get","set","hasOwnProperty","call","Object","defineProperty","getOwnPropertyDescriptor","AddressBook","constructor","webex","getAddressBookId","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getEntries","params","startTime","Date","now","addressBookId","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","bookId","orgId","credentials","getOrgId","isSearchRequest","LoggerProxy","info","module","method","data","canUseCache","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","cacheHit","recordCount","length","meta","totalPages","totalMeta","totalRecords","timeEvent","METRIC_EVENT_NAMES","ADDRESSBOOK_FETCH_SUCCESS","errorData","error","trackEvent","ADDRESSBOOK_FETCH_FAILED","Error","queryParams","URLSearchParams","toString","append","resource","endPointMap","addressBookEntries","service","WCC_API_GATEWAY","response","request","HTTP_METHODS","GET","body","statusCode","isFirstPage","cachePage","message","String","exports","_default"],"sources":["AddressBook.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\n/**\n * AddressBook API class for managing Webex Contact Center address book entries.\n * Provides functionality to fetch address book entries using the entry API.\n *\n * @class AddressBook\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get AddressBook API instance from ContactCenter\n * const addressBookAPI = cc.addressBook;\n *\n * // Get entries from agent's default address book\n * const entries = await addressBookAPI.getEntries();\n *\n * // Get entries from a specific address book with pagination\n * const entries = await addressBookAPI.getEntries({\n *   addressBookId: 'addressBookId123',\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific entries\n * const searchResults = await addressBook.getEntries({\n *   search: 'john',\n *   filter: 'name==\"John Doe\"'\n * });\n * ```\n */\nexport class AddressBook {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private getAddressBookId: () => string;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<AddressBookEntry>;\n\n  /**\n   * Creates an instance of AddressBook\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @param {() => string} getAddressBookId - Function to get the addressBookId from agent profile\n   * @public\n   */\n  constructor(webex: WebexSDK, getAddressBookId: () => string) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.getAddressBookId = getAddressBookId;\n    this.pageCache = new PageCache<AddressBookEntry>('AddressBook');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches address book entries for a specific address book using the entry API\n   * @param {AddressBookEntrySearchParams} [params] - Search and pagination parameters including addressBookId\n   * @returns {Promise<AddressBookEntriesResponse>} Promise resolving to address book entries\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get entries from agent's default address book\n   * const response = await addressBookAPI.getEntries();\n   *\n   * // Get entries from a specific address book with pagination\n   * const response = await addressBookAPI.getEntries({\n   *   addressBookId: 'addressBookId123',\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntries(\n    params: AddressBookEntrySearchParams = {}\n  ): Promise<AddressBookEntriesResponse> {\n    const startTime = Date.now();\n    const {\n      addressBookId,\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n    } = params;\n\n    // Use provided addressBookId or fall back to agent's address book\n    const bookId = addressBookId || this.getAddressBookId();\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes);\n\n    LoggerProxy.info('Fetching address book entries', {\n      module: 'AddressBook',\n      method: 'getEntries',\n      data: {\n        orgId,\n        bookId,\n        page,\n        pageSize,\n        isSearchRequest,\n      },\n    });\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes)\n    if (this.pageCache.canUseCache({search, filter, attributes})) {\n      const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.info(`Returning page ${page} from cache`, {\n          module: 'AddressBook',\n          method: 'getEntries',\n          data: {\n            cacheHit: true,\n            duration,\n            recordCount: cachedPage.data.length,\n            page,\n            pageSize,\n          },\n        });\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n          },\n        };\n      }\n    }\n\n    // Start timing for the operation\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS);\n\n    // Validate address book id early to avoid bad requests\n    if (!bookId) {\n      const errorData = {\n        orgId,\n        bookId,\n        isSearchRequest,\n        page,\n        pageSize,\n        error: 'Missing addressBookId for agent. Ensure agent profile contains addressBookId.',\n      };\n      LoggerProxy.error('AddressBook called without a valid addressBookId', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: errorData,\n      });\n\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw new Error('AddressBook: addressBookId is not available for the current agent.');\n    }\n\n    try {\n      // Build query parameters according to spec\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n      });\n\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (search) queryParams.append('search', search);\n\n      const resource = endPointMap.addressBookEntries(orgId, bookId, queryParams.toString());\n\n      LoggerProxy.info('Making API request to fetch address book entries', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.info(`Successfully retrieved ${recordCount} address book entries`, {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS,\n          {\n            orgId,\n            bookId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral', 'operational']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes)\n      if (this.pageCache.canUseCache({search, filter, attributes}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.info('Cached address book entries for future requests', {\n          module: 'AddressBook',\n          method: 'getEntries',\n          data: {\n            cacheKey,\n            recordCount,\n          },\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        bookId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error('Failed to fetch address book entries', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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data: {\n            cacheKey,\n            recordCount,\n          },\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        bookId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error('Failed to fetch address book entries', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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