@webex/contact-center 3.12.0-llmrefactor.1 → 3.12.0-llmrefactor.11

package/dist/cc.js

@@ -19,6 +19,10 @@ var _Utils = require("./services/core/Utils");
 var _types3 = require("./services/config/types");
 var _TaskManager = _interopRequireDefault(require("./services/task/TaskManager"));
 var _WebCallingService = _interopRequireDefault(require("./services/WebCallingService"));
+var _AnswerCallOnWebexService = _interopRequireDefault(require("./services/AnswerCallOnWebexService"));
+var _WebexCrossClientService = _interopRequireDefault(require("./services/WebexCrossClientService"));
+var _WxAppTelephonyMercurySync = _interopRequireDefault(require("./services/WxAppTelephonyMercurySync"));
+var _wxAppDiagnosticLogging = require("./services/wxAppDiagnosticLogging");
 var _types4 = require("./services/task/types");
 var _MetricsManager = _interopRequireDefault(require("./metrics/MetricsManager"));
 var _constants4 = require("./metrics/constants");
@@ -185,6 +189,29 @@ class ContactCenter extends _webexCore.WebexPlugin {
    * @private
    */
 
+  /**
+   * REST telephony for wxApp thick-client answer (WXCC-6026)
+   * @private
+   */
+
+  /**
+   * usersub cross-client state for Webex App toast suppression
+   * @private
+   */
+
+  /**
+   * Mercury telephony mute sync for wxApp thick-client answer
+   * @private
+   */
+
+  /** True when wxApp mute sync opened Mercury (Extension/DN-only profiles). */
+  wxAppMercuryConnectedByCc = false;
+
+  /** True when wxApp mute sync registered the Webex device. */
+  wxAppDeviceRegisteredByCc = false;
+  static WXAPP_FALSE_PUBLISH_RETRY_DELAY_MS = 30_000;
+  static WXAPP_FALSE_PUBLISH_MAX_RETRIES = 3;
+
   /**
    * Core service managers for Contact Center operations
    * Includes agent, connection, and configuration services
@@ -345,11 +372,15 @@ class ContactCenter extends _webexCore.WebexPlugin {
         connectionConfig: this.getConnectionConfig()
       });
       this.webCallingService = new _WebCallingService.default(this.$webex);
+      this.answerCallOnWebexService = new _AnswerCallOnWebexService.default(this.$webex);
+      this.webexCrossClientService = new _WebexCrossClientService.default(this.$webex);
+      this.wxAppTelephonyMercurySync = new _WxAppTelephonyMercurySync.default(this.$webex);
       this.apiAIAssistant = new _ApiAiAssistant.ApiAIAssistant(this.$webex);
       this.metricsManager = _MetricsManager.default.getInstance({
         webex: this.$webex
       });
       this.taskManager = _TaskManager.default.getTaskManager(this.apiAIAssistant, this.services.contact, this.webCallingService, this.services.webSocketManager, this.services.rtdWebSocketManager);
+      this.taskManager.setAnswerCallOnWebexService(this.answerCallOnWebexService);
       this.incomingTaskListener();
 
       // Initialize API instances
@@ -541,6 +572,11 @@ class ContactCenter extends _webexCore.WebexPlugin {
       this.services.webSocketManager.off('message', this.handleWebsocketMessage);
       this.services.rtdWebSocketManager.off('message', this.handleRTDWebsocketMessage);
       this.services.connectionService.off('connectionLost', this.handleConnectionLost);
+      const {
+        publishError: wxAppPublishError
+      } = await this.teardownWxAppLocalState({
+        clearInitFlag: true
+      });
       if (this.agentConfig.webRtcEnabled && this.agentConfig.loginVoiceOptions.includes(_types.LoginOption.BROWSER)) {
         if (this.$webex.internal.mercury.connected) {
           this.$webex.internal.mercury.off('online');
@@ -566,6 +602,9 @@ class ContactCenter extends _webexCore.WebexPlugin {
 
       // Clear any cached agent configuration
       this.agentConfig = null;
+      if (wxAppPublishError) {
+        throw wxAppPublishError;
+      }
       _loggerProxy.default.log('Deregistered successfully', {
         module: _constants.CC_FILE,
         method: _constants.METHODS.DEREGISTER
@@ -619,6 +658,12 @@ class ContactCenter extends _webexCore.WebexPlugin {
    * ```
    */
   async getBuddyAgents(data) {
+    const {
+      action,
+      state,
+      mediaType = 'telephony'
+    } = data;
+    const buddyAgentState = state ?? (action === 'Transfer' ? _constants2.AGENT_STATE_AVAILABLE : undefined);
     _loggerProxy.default.info('Fetching buddy agents', {
       module: _constants.CC_FILE,
       method: _constants.METHODS.GET_BUDDY_AGENTS
@@ -628,13 +673,16 @@ class ContactCenter extends _webexCore.WebexPlugin {
       const resp = await this.services.agent.buddyAgents({
         data: {
           agentProfileId: this.agentConfig.agentProfileID,
-          ...data
+          mediaType,
+          ...(buddyAgentState ? {
+            state: buddyAgentState
+          } : {})
         }
       });
       this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS, {
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(resp),
-        mediaType: data.mediaType,
-        buddyAgentState: data.state,
+        mediaType,
+        buddyAgentState,
         buddyAgentCount: resp.data.agentList.length
       }, ['operational']);
       _loggerProxy.default.log(`Successfully retrieved ${resp.data.agentList.length} buddy agents`, {
@@ -647,8 +695,8 @@ class ContactCenter extends _webexCore.WebexPlugin {
       const failureResp = error.details;
       this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED, {
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(failureResp),
-        mediaType: data.mediaType,
-        buddyAgentState: data.state
+        mediaType,
+        buddyAgentState
       }, ['operational']);
       const {
         error: detailedError
@@ -685,7 +733,14 @@ class ContactCenter extends _webexCore.WebexPlugin {
         isEndConsultEnabled: this.agentConfig.isEndConsultEnabled,
         webRtcEnabled: this.agentConfig.webRtcEnabled,
         autoWrapup: this.agentConfig.wrapUpData?.wrapUpProps?.autoWrapup ?? false,
-        aiFeature: this.agentConfig.aiFeature
+        aiFeature: this.agentConfig.aiFeature,
+        consultTransfer: {
+          allowConsultToQueue: this.agentConfig.allowConsultToQueue,
+          accessQueue: this.agentConfig.accessQueue,
+          accessEntryPoint: this.agentConfig.accessEntryPoint,
+          accessBuddyTeam: this.agentConfig.accessBuddyTeam
+        },
+        enableWxBetterTogether: this.isWxBetterTogetherEnabled()
       };
       this.taskManager.setConfigFlags(configFlags);
       // TODO: Make profile a singleton to make it available throughout app/sdk so we dont need to inject info everywhere
@@ -807,13 +862,15 @@ class ContactCenter extends _webexCore.WebexPlugin {
           throw error;
         }
       }
+      const deviceId = this.getDeviceId(data.loginOption, data.dialNumber);
       const loginResponse = await this.services.agent.stationLogin({
         data: {
-          dialNumber: data.loginOption === _types.LoginOption.BROWSER ? this.agentConfig.agentId : data.dialNumber,
+          // BROWSER DN must be webrtc-{agentId} so VPOP/RTMS do not treat a bare UUID as PSTN.
+          dialNumber: data.loginOption === _types.LoginOption.BROWSER ? deviceId : data.dialNumber,
           teamId: data.teamId,
           deviceType: data.loginOption,
           isExtension: data.loginOption === _types.LoginOption.EXTENSION,
-          deviceId: this.getDeviceId(data.loginOption, data.dialNumber),
+          deviceId,
           roles: [_constants3.AGENT],
           teamName: _constants.EMPTY_STRING,
           siteId: _constants.EMPTY_STRING,
@@ -846,6 +903,13 @@ class ContactCenter extends _webexCore.WebexPlugin {
         notifsTrackingId: resp.trackingId
       };
       this.webCallingService.setLoginOption(data.loginOption);
+      if (this.agentConfig) {
+        this.agentConfig.deviceType = data.loginOption;
+        if (data.loginOption === _types.LoginOption.AGENT_DN || data.loginOption === _types.LoginOption.EXTENSION) {
+          this.agentConfig.defaultDn = data.dialNumber;
+          this.agentConfig.dn = data.dialNumber;
+        }
+      }
       this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS, {
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(resp),
         loginType: data.loginOption,
@@ -858,6 +922,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
         method: _constants.METHODS.STATION_LOGIN,
         trackingId: resp.trackingId
       });
+      await this.ensureWxAppPostStationLogin();
       return response;
     } catch (error) {
       const failure = error.details;
@@ -912,6 +977,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
       if (this.webCallingService) {
         this.webCallingService.deregisterWebCallingLine();
       }
+      await this.teardownWxAppLocalState();
       _loggerProxy.default.log(`Agent station logout completed successfully`, {
         module: _constants.CC_FILE,
         method: _constants.METHODS.STATION_LOGOUT,
@@ -1170,6 +1236,471 @@ class ContactCenter extends _webexCore.WebexPlugin {
     }
   }
 
+  /**
+   * Whether wxApp thick-client answer is enabled for this SDK instance.
+   * @public
+   */
+  isWxBetterTogetherEnabled() {
+    return this.$config?.enableWxBetterTogether === true;
+  }
+
+  /**
+   * Current station login option (Extension, Dial Number, or Browser/Desktop).
+   * Prefer webCallingService — updated on every stationLogin before wxApp hooks run.
+   * @private
+   */
+  getCurrentStationLoginOption() {
+    return this.webCallingService?.loginOption ?? this.agentConfig?.deviceType;
+  }
+
+  /**
+   * wxApp thick-client answer is supported for Extension and Dial Number station login only —
+   * not Browser/Desktop (WebRTC) login.
+   * @private
+   */
+  assertWxAppStationLoginSupportedForEnable() {
+    const loginOption = this.getCurrentStationLoginOption();
+    if (loginOption !== _types.LoginOption.EXTENSION && loginOption !== _types.LoginOption.AGENT_DN) {
+      throw new Error('setManageWebexCallingInWxcc requires EXTENSION or AGENT_DN station login. Complete station login before enabling.');
+    }
+  }
+
+  /**
+   * Clears runtime wxApp config after logout/deregister so stale flags do not apply on relogin.
+   * @private
+   */
+  resetEnableWxBetterTogetherConfig() {
+    if (this.$config) {
+      this.$config.enableWxBetterTogether = false;
+    }
+    this.taskManager.applyEnableWxBetterTogether(false);
+  }
+
+  /**
+   * Runtime enable/disable for wxApp Better Together (toast suppression + Mercury mute sync).
+   *
+   * **Phase 1 (WXCC-6026 / MMT): NOT part of the public host contract.**
+   * Hosts must set `webexConfig.cc.enableWxBetterTogether` before `webex.init()` / `cc.register()`.
+   * To change the flag after the SDK is initialized, re-init the SDK with the updated config.
+   *
+   * **Supported public read API:** {@link isWxBetterTogetherEnabled}.
+   * **Supported telephony API:** unified `task.accept()`, `task.decline()`, `task.toggleMute()`,
+   * `task.transmitDtmf()` — SDK routes wxApp calls internally when the init flag is active.
+   *
+   * **Production lifecycle does not call this method.** Station login, silent relogin, logout,
+   * and deregister use {@link ensureWxAppPostStationLogin} and {@link teardownWxAppLocalState}
+   * (usersub publish + Mercury subscribe/unsubscribe based on the init flag).
+   *
+   * This setter remains as a **private implementation** for Phase 2 runtime toggle and unit tests.
+   * It updates `$config.enableWxBetterTogether`, TaskManager flags, cross-client usersub
+   * (`answer-calls-on-wxcc`), and Mercury mute sync; rolls back config on publish/connect failure.
+   *
+   * @param enabled - `true` to enable wxApp answer + usersub suppression; `false` to disable and tear down.
+   * @throws When enabling without login, on unsupported BROWSER station login, or when usersub/Mercury init fails.
+   * @internal
+   * @see enableWxBetterTogether (CCPluginConfig init flag)
+   * @see ensureWxAppPostStationLogin
+   * @see teardownWxAppLocalState
+   */
+  async setManageWebexCallingInWxcc(enabled) {
+    if (enabled && !this.$webex.internal.device?.userId) {
+      throw new Error('Cannot publish answer-calls-on-wxcc: user is not logged in');
+    }
+    if (enabled) {
+      this.assertWxAppStationLoginSupportedForEnable();
+    }
+    const previousEnabled = this.isWxBetterTogetherEnabled();
+    if (this.$config) {
+      this.$config.enableWxBetterTogether = enabled;
+    }
+    this.taskManager.applyEnableWxBetterTogether(enabled);
+    let publishedEnable = false;
+    try {
+      if (enabled) {
+        await this.ensureWxAppMercuryAndSubscribe();
+        await this.publishAnswerOnWebexCrossClientState(true);
+        publishedEnable = true;
+        this.taskManager.syncWxAppMuteFromCallDetailsForAllTasks();
+      } else {
+        await this.publishAnswerOnWebexCrossClientState(false);
+        this.wxAppTelephonyMercurySync.unsubscribe();
+        await this.releaseWxAppMercuryResources();
+      }
+    } catch (error) {
+      if (publishedEnable) {
+        await this.revertWxAppCrossClientPublish();
+      } else if (enabled) {
+        this.wxAppTelephonyMercurySync.unsubscribe();
+        await this.releaseWxAppMercuryResources();
+      }
+      if (this.$config) {
+        this.$config.enableWxBetterTogether = previousEnabled;
+      }
+      this.taskManager.applyEnableWxBetterTogether(previousEnabled);
+      throw error;
+    }
+  }
+  getWxAppTelephonyTaskType() {
+    const loginOption = this.getCurrentStationLoginOption();
+    if (loginOption === _types.LoginOption.BROWSER) {
+      return 'WebRTC';
+    }
+    if (loginOption === _types.LoginOption.EXTENSION || loginOption === _types.LoginOption.AGENT_DN) {
+      return 'Voice';
+    }
+    return 'unknown';
+  }
+  async ensureWxAppPostStationLogin() {
+    const loginOption = this.getCurrentStationLoginOption();
+    const flagEnabled = this.isWxBetterTogetherEnabled();
+    const telephonyTaskType = this.getWxAppTelephonyTaskType();
+    if (loginOption === _types.LoginOption.BROWSER) {
+      if (flagEnabled) {
+        (0, _wxAppDiagnosticLogging.logWxAppSessionReadiness)({
+          enableWxBetterTogether: true,
+          loginOption,
+          wxAppHooksApplied: false,
+          usersubPublished: false,
+          mercurySubscribed: false,
+          telephonyTaskType,
+          skipReason: 'unsupported_browser_login'
+        });
+        this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.WXAPP_SESSION_SKIPPED, {
+          loginOption,
+          enableWxBetterTogether: true,
+          skipReason: 'unsupported_browser_login'
+        }, ['operational', 'behavioral']);
+      }
+      return;
+    }
+    let publishedEnable = false;
+    let wxAppInitStage = 'mercury';
+    try {
+      if (flagEnabled) {
+        this.metricsManager.timeEvent([_constants4.METRIC_EVENT_NAMES.WXAPP_SESSION_INIT_SUCCESS, _constants4.METRIC_EVENT_NAMES.WXAPP_SESSION_INIT_FAILED]);
+        await this.ensureWxAppMercuryAndSubscribe();
+        wxAppInitStage = 'publish';
+        await this.publishAnswerOnWebexCrossClientState(true);
+        publishedEnable = true;
+        this.taskManager.syncWxAppMuteFromCallDetailsForAllTasks();
+        const mercurySubscribed = this.wxAppTelephonyMercurySync.isSubscribed();
+        const usersubPublished = this.webexCrossClientService.isAnswerCallsStateActive();
+        (0, _wxAppDiagnosticLogging.logWxAppSessionReadiness)({
+          enableWxBetterTogether: true,
+          loginOption,
+          wxAppHooksApplied: true,
+          usersubPublished,
+          mercurySubscribed,
+          telephonyTaskType
+        });
+        const sessionInitReady = mercurySubscribed && usersubPublished;
+        if (sessionInitReady) {
+          this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.WXAPP_SESSION_INIT_SUCCESS, {
+            loginOption,
+            enableWxBetterTogether: true
+          }, ['operational', 'behavioral']);
+        } else {
+          this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.WXAPP_SESSION_INIT_FAILED, {
+            loginOption,
+            enableWxBetterTogether: true,
+            skipReason: !usersubPublished ? 'usersub_not_published' : 'mercury_not_subscribed'
+          }, ['operational', 'behavioral']);
+        }
+      } else {
+        await this.ensureWxAppDeviceRegistered();
+        await this.publishAnswerOnWebexCrossClientState(false, {
+          force: true
+        });
+        this.webexCrossClientService.teardown();
+        this.wxAppTelephonyMercurySync.unsubscribe();
+        await this.releaseWxAppMercuryResources();
+        (0, _wxAppDiagnosticLogging.logWxAppSessionReadiness)({
+          enableWxBetterTogether: false,
+          loginOption,
+          wxAppHooksApplied: true,
+          usersubPublished: false,
+          mercurySubscribed: false,
+          telephonyTaskType,
+          skipReason: 'flag_disabled'
+        });
+        this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.WXAPP_SESSION_SKIPPED, {
+          loginOption,
+          enableWxBetterTogether: false,
+          skipReason: 'flag_disabled'
+        }, ['operational', 'behavioral']);
+      }
+    } catch (error) {
+      _loggerProxy.default.error(`Failed to initialize wxApp post-station-login: ${error}`, {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.STATION_LOGIN
+      });
+      if (flagEnabled) {
+        const sessionInitFailureReason = wxAppInitStage === 'mercury' ? 'mercury_subscribe_failed' : 'publish_failed';
+        this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.WXAPP_SESSION_INIT_FAILED, {
+          loginOption,
+          enableWxBetterTogether: true,
+          skipReason: sessionInitFailureReason,
+          error: error instanceof Error ? error.toString() : String(error)
+        }, ['operational', 'behavioral']);
+        (0, _wxAppDiagnosticLogging.logWxAppSessionReadiness)({
+          enableWxBetterTogether: true,
+          loginOption,
+          wxAppHooksApplied: false,
+          usersubPublished: publishedEnable && this.webexCrossClientService.isAnswerCallsStateActive(),
+          mercurySubscribed: this.wxAppTelephonyMercurySync.isSubscribed(),
+          telephonyTaskType,
+          skipReason: sessionInitFailureReason
+        });
+        if (publishedEnable) {
+          await this.revertWxAppCrossClientPublish();
+        } else {
+          this.wxAppTelephonyMercurySync.unsubscribe();
+          await this.releaseWxAppMercuryResources();
+        }
+        this.resetEnableWxBetterTogetherConfig();
+      } else {
+        this.scheduleForcedFalsePublishRetry();
+      }
+    }
+  }
+  clearWxAppFalsePublishRetryTimer() {
+    if (this.wxAppFalsePublishRetryTimer) {
+      clearTimeout(this.wxAppFalsePublishRetryTimer);
+      this.wxAppFalsePublishRetryTimer = undefined;
+    }
+  }
+  scheduleForcedFalsePublishRetry(retryAttempt = 0) {
+    this.scheduleFalsePublishRetry(retryAttempt, {
+      requireDisabled: true
+    });
+  }
+
+  /**
+   * Retries compensating false publish after rollback failure, regardless of enabled flag.
+   * @private
+   */
+  scheduleCompensatingFalsePublishRetry(retryAttempt = 0) {
+    this.scheduleFalsePublishRetry(retryAttempt);
+  }
+  scheduleFalsePublishRetry(retryAttempt = 0, options = {}) {
+    if (retryAttempt >= ContactCenter.WXAPP_FALSE_PUBLISH_MAX_RETRIES) {
+      return;
+    }
+    if (options?.requireDisabled && this.isWxBetterTogetherEnabled()) {
+      return;
+    }
+    this.clearWxAppFalsePublishRetryTimer();
+    this.wxAppFalsePublishRetryTimer = setTimeout(async () => {
+      this.wxAppFalsePublishRetryTimer = undefined;
+      if (options?.requireDisabled && this.isWxBetterTogetherEnabled()) {
+        return;
+      }
+      if (!options?.requireDisabled && this.isWxBetterTogetherEnabled() && this.webexCrossClientService.isAnswerCallsStateActive()) {
+        return;
+      }
+      try {
+        await this.ensureWxAppDeviceRegistered();
+        await this.publishAnswerOnWebexCrossClientState(false, {
+          force: true
+        });
+        this.webexCrossClientService.teardown();
+        this.wxAppTelephonyMercurySync.unsubscribe();
+        await this.releaseWxAppMercuryResources();
+      } catch (retryError) {
+        _loggerProxy.default.error(`Failed to retry forced answer-calls-on-wxcc false publish: ${retryError}`, {
+          module: _constants.CC_FILE,
+          method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+        });
+        this.scheduleFalsePublishRetry(retryAttempt + 1, options);
+      }
+    }, ContactCenter.WXAPP_FALSE_PUBLISH_RETRY_DELAY_MS);
+  }
+
+  /**
+   * Best-effort rollback when usersub true was published but wxApp setup did not complete.
+   * @private
+   */
+  async revertWxAppCrossClientPublish() {
+    try {
+      await this.publishAnswerOnWebexCrossClientState(false, {
+        force: true
+      });
+    } catch (error) {
+      _loggerProxy.default.error(`Failed to publish compensating answer-calls-on-wxcc false during wxApp rollback: ${error}`, {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+      });
+      this.scheduleCompensatingFalsePublishRetry();
+    }
+    this.webexCrossClientService.teardown();
+    this.wxAppTelephonyMercurySync.unsubscribe();
+    await this.releaseWxAppMercuryResources();
+  }
+  async ensureWxAppDeviceRegistered() {
+    const device = this.$webex.internal.device;
+    if (device && !device.registered && device.register) {
+      await device.register();
+      this.wxAppDeviceRegisteredByCc = true;
+      _loggerProxy.default.log('WxApp: device registered for cross-client publish', {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.ENSURE_WXAPP_MERCURY_CONNECTED
+      });
+    }
+  }
+  async ensureWxAppMercuryConnected() {
+    const mercury = this.$webex.internal.mercury;
+    await this.ensureWxAppDeviceRegistered();
+    if (mercury && !mercury.connected) {
+      await mercury.connect();
+      this.wxAppMercuryConnectedByCc = true;
+      _loggerProxy.default.log('WxApp mute sync: mercury connected', {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.ENSURE_WXAPP_MERCURY_CONNECTED
+      });
+    }
+  }
+
+  /**
+   * Disconnects Mercury and unregisters the device when wxApp mute sync opened them.
+   * @private
+   */
+  async releaseWxAppMercuryResources() {
+    const mercury = this.$webex.internal.mercury;
+    const device = this.$webex.internal.device;
+    if (this.wxAppMercuryConnectedByCc && mercury?.connected) {
+      try {
+        await mercury.disconnect();
+        this.wxAppMercuryConnectedByCc = false;
+        _loggerProxy.default.log('WxApp mute sync: mercury disconnected', {
+          module: _constants.CC_FILE,
+          method: _constants.METHODS.ENSURE_WXAPP_MERCURY_CONNECTED
+        });
+      } catch (error) {
+        _loggerProxy.default.error(`Failed to disconnect wxApp Mercury: ${error}`, {
+          module: _constants.CC_FILE,
+          method: _constants.METHODS.ENSURE_WXAPP_MERCURY_CONNECTED
+        });
+      }
+    }
+    if (this.wxAppDeviceRegisteredByCc && device?.registered && device.unregister) {
+      try {
+        // @ts-ignore
+        await device.unregister();
+        this.wxAppDeviceRegisteredByCc = false;
+        _loggerProxy.default.log('WxApp mute sync: device unregistered', {
+          module: _constants.CC_FILE,
+          method: _constants.METHODS.ENSURE_WXAPP_MERCURY_CONNECTED
+        });
+      } catch (error) {
+        _loggerProxy.default.error(`Failed to unregister wxApp device: ${error}`, {
+          module: _constants.CC_FILE,
+          method: _constants.METHODS.ENSURE_WXAPP_MERCURY_CONNECTED
+        });
+      }
+    } else if (this.wxAppDeviceRegisteredByCc) {
+      this.wxAppDeviceRegisteredByCc = false;
+    }
+  }
+
+  /**
+   * Clears wxApp runtime state and feature-owned resources. Publish failures are logged;
+   * optional rethrow for deregister when callers need to surface usersub errors.
+   * @private
+   */
+  async teardownWxAppLocalState(options) {
+    this.clearWxAppFalsePublishRetryTimer();
+    let publishError;
+    try {
+      const shouldForceFalsePublish = this.isWxBetterTogetherEnabled() || this.webexCrossClientService.isAnswerCallsStateActive();
+      await this.publishAnswerOnWebexCrossClientState(false, {
+        force: shouldForceFalsePublish
+      });
+    } catch (error) {
+      publishError = error;
+      _loggerProxy.default.error(`Failed to publish answer-calls-on-wxcc false during wxApp teardown: ${error}`, {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+      });
+    }
+    this.webexCrossClientService.teardown();
+    this.wxAppTelephonyMercurySync.unsubscribe();
+    await this.releaseWxAppMercuryResources();
+    if (options?.clearInitFlag) {
+      this.resetEnableWxBetterTogetherConfig();
+    }
+    if (publishError) {
+      this.scheduleCompensatingFalsePublishRetry();
+    }
+    if (options?.rethrowPublishError && publishError) {
+      throw publishError;
+    }
+    return {
+      publishError: publishError ?? undefined
+    };
+  }
+  async ensureWxAppMercuryAndSubscribe() {
+    if (!this.isWxBetterTogetherEnabled()) {
+      return;
+    }
+    if (this.getCurrentStationLoginOption() === _types.LoginOption.BROWSER) {
+      return;
+    }
+    const agentId = this.agentConfig?.agentId;
+    if (!agentId) {
+      _loggerProxy.default.error('Cannot subscribe wxApp mute sync: agentId unavailable', {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY
+      });
+      this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_FAILED, {
+        error: 'agentId unavailable'
+      }, ['operational', 'behavioral']);
+      return;
+    }
+    try {
+      await this.ensureWxAppMercuryConnected();
+      this.wxAppTelephonyMercurySync.subscribe(agentId, (callId, muted) => {
+        this.taskManager.applyWxAppMuteStateFromSync(callId, muted);
+      });
+    } catch (error) {
+      _loggerProxy.default.error(`Failed to ensure wxApp Mercury mute sync: ${error}`, {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY
+      });
+      this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_FAILED, {
+        error: error instanceof Error ? error.toString() : String(error)
+      }, ['operational', 'behavioral']);
+      this.wxAppTelephonyMercurySync.unsubscribe();
+      await this.releaseWxAppMercuryResources();
+      throw error;
+    }
+  }
+  async publishAnswerOnWebexCrossClientState(enable, options) {
+    if (enable && !this.isWxBetterTogetherEnabled()) {
+      return;
+    }
+    if (!enable && !options?.force && !this.webexCrossClientService.isAnswerCallsStateActive()) {
+      return;
+    }
+    const userId = this.$webex.internal.device?.userId;
+    if (!userId) {
+      if (enable && this.isWxBetterTogetherEnabled()) {
+        this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED, {
+          enableWxBetterTogether: true,
+          skipReason: 'user_id_unavailable',
+          error: 'User ID is unavailable for cross-client publish'
+        }, ['operational', 'behavioral']);
+      }
+      return;
+    }
+    await this.webexCrossClientService.setManageWebexCallingInWxcc(enable, {
+      userId,
+      trackPublishMetrics: true
+    });
+    if (enable) {
+      this.clearWxAppFalsePublishRetryTimer();
+    }
+  }
+
   /**
    * Initializes event listeners for the Contact Center service
    * Sets up handlers for connection state changes and other core events
@@ -1268,6 +1799,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
       }
       this.agentConfig.lastStateAuxCodeId = auxCodeId;
       this.agentConfig.isAgentLoggedIn = true;
+      await this.ensureWxAppPostStationLogin();
       _loggerProxy.default.log(`Silent relogin process completed successfully with login Option: ${reLoginResponse.data.deviceType} teamId: ${reLoginResponse.data.teamId}`, {
         module: _constants.CC_FILE,
         method: _constants.METHODS.SILENT_RELOGIN,
@@ -1884,8 +2416,8 @@ class ContactCenter extends _webexCore.WebexPlugin {
   }
 
   /**
-   * Returns paginated entry points for the organization.
-   * Thin wrapper around internal EntryPoint instance.
+   * Returns paginated entry points using the EntryPoint service defaults.
+   * Existing request parameters can override those defaults.
    * @public
    */
   async getEntryPoints(params = {}) {
@@ -1893,8 +2425,8 @@ class ContactCenter extends _webexCore.WebexPlugin {
   }
 
   /**
-   * Returns paginated contact service queues for the organization.
-   * Thin wrapper around internal Queue instance.
+   * Returns paginated contact service queues using the Queue service defaults.
+   * Existing request parameters can override those defaults.
    * @public
    */
   async getQueues(params = {}) {