@webex/contact-center 3.12.0-llmrefactor.1 → 3.12.0-llmrefactor.11

package/dist/types/services/task/state-machine/TaskStateMachine.d.ts

@@ -89,10 +89,15 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     target: TaskState;
                     actions: string[];
                 };
-                TASK_WRAPUP: {
+                TASK_WRAPUP: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
                     actions: string[];
-                };
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
                 CONTACT_ENDED: {
                     target: TaskState;
                     actions: string[];
@@ -185,10 +190,7 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     actions: string[];
                 };
                 CONSULT_END: ({
-                    guard: ({ context, event }: {
-                        context: any;
-                        event: any;
-                    }) => boolean;
+                    guard: (params: any) => boolean;
                     target: TaskState;
                     actions: string[];
                 } | {
@@ -196,7 +198,6 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                         context: any;
                     }) => boolean;
                     actions: string[];
-                    target?: undefined;
                 })[];
                 CONTACT_ENDED: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
@@ -211,12 +212,30 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     target: TaskState;
                     actions: string[];
                 };
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
                 PAUSE_RECORDING: {
                     actions: string[];
                 };
                 RESUME_RECORDING: {
                     actions: string[];
                 };
+                EXIT_CONFERENCE_SUCCESS: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
             };
         };
         HOLD_INITIATING: {
@@ -229,6 +248,19 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     target: TaskState;
                     actions: string[];
                 };
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
+                TASK_WRAPUP: {
+                    target: TaskState;
+                    actions: string[];
+                };
             };
         };
         HELD: {
@@ -279,13 +311,42 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     actions: string[];
                     guard?: undefined;
                 })[];
-                CONSULT_END: {
+                CONSULT_END: ({
+                    guard: (params: any) => boolean;
+                    target: TaskState;
                     actions: string[];
-                };
+                } | {
+                    actions: string[];
+                })[];
+                PARTICIPANT_LEAVE: ({
+                    guard: (params: any) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    actions: string[];
+                })[];
                 TASK_WRAPUP: {
                     target: TaskState;
                     actions: string[];
                 };
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
+                EXIT_CONFERENCE_SUCCESS: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
             };
         };
         RESUME_INITIATING: {
@@ -297,6 +358,26 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                 UNHOLD_FAILED: {
                     target: TaskState;
                 };
+                PARTICIPANT_LEAVE: ({
+                    guard: (params: any) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    actions: string[];
+                })[];
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
+                TASK_WRAPUP: {
+                    target: TaskState;
+                    actions: string[];
+                };
             };
         };
         CONSULT_INITIATING: {
@@ -337,7 +418,22 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     guard?: undefined;
                 })[];
                 CONSULT_END: ({
-                    guard: ({ event }: import("./guards").GuardParams) => boolean;
+                    guard: (params: any) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                })[];
+                PARTICIPANT_LEAVE: ({
+                    guard: (params: any) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    actions: string[];
+                })[];
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
                     actions: string[];
                 } | {
@@ -345,6 +441,10 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     actions: string[];
                     guard?: undefined;
                 })[];
+                TASK_WRAPUP: {
+                    target: TaskState;
+                    actions: string[];
+                };
             };
         };
         CONSULTING: {
@@ -364,16 +464,12 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     guard?: undefined;
                 })[];
                 CONSULT_END: ({
-                    guard: ({ context, event }: {
-                        context: any;
-                        event: any;
-                    }) => boolean;
+                    guard: (params: any) => boolean;
                     target: TaskState;
                     actions: string[];
                 } | {
                     target: TaskState;
                     actions: string[];
-                    guard?: undefined;
                 })[];
                 SWITCH_TO_MAIN_CALL: {
                     actions: string[];
@@ -393,8 +489,6 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     actions: string[];
                 } | {
                     actions: string[];
-                    guard?: undefined;
-                    target?: undefined;
                 })[];
                 TRANSFER_SUCCESS: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
@@ -435,6 +529,15 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     target: TaskState;
                     actions: string[];
                 };
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
                 MERGE_TO_CONFERENCE: {
                     target: TaskState;
                 };
@@ -455,9 +558,15 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     actions: string[];
                 };
                 CONSULT_END: ({
-                    guard: ({ event }: {
-                        event: any;
-                    }) => boolean;
+                    guard: (params: any) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                })[];
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
                     actions: string[];
                 } | {
@@ -465,6 +574,10 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     actions: string[];
                     guard?: undefined;
                 })[];
+                TASK_WRAPUP: {
+                    target: TaskState;
+                    actions: string[];
+                };
             };
         };
         CONFERENCING: {
@@ -482,16 +595,11 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     guard?: undefined;
                 })[];
                 CONSULT_END: ({
-                    guard: ({ context, event }: {
-                        context: any;
-                        event: any;
-                    }) => boolean;
+                    guard: (params: any) => boolean;
                     target: TaskState;
                     actions: string[];
                 } | {
                     actions: string[];
-                    guard?: undefined;
-                    target?: undefined;
                 })[];
                 HOLD_SUCCESS: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
@@ -525,8 +633,6 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     actions: string[];
                 } | {
                     actions: string[];
-                    guard?: undefined;
-                    target?: undefined;
                 })[];
                 TRANSFER_CONFERENCE: {
                     actions: string[];
@@ -574,11 +680,29 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     target: TaskState;
                     actions: string[];
                 };
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
             };
         };
         WRAPPING_UP: {
             entry: string[];
             on: {
+                TASK_WRAPUP: ({
+                    guard: ({ context }: {
+                        context: any;
+                    }) => boolean;
+                    actions: string[];
+                } | {
+                    actions: string[];
+                    guard?: undefined;
+                })[];
                 WRAPUP_COMPLETE: {
                     target: TaskState;
                     actions: string[];
@@ -685,10 +809,15 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     target: TaskState;
                     actions: string[];
                 };
-                TASK_WRAPUP: {
+                TASK_WRAPUP: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
                     actions: string[];
-                };
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
                 CONTACT_ENDED: {
                     target: TaskState;
                     actions: string[];
@@ -781,10 +910,7 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     actions: string[];
                 };
                 CONSULT_END: ({
-                    guard: ({ context, event }: {
-                        context: any;
-                        event: any;
-                    }) => boolean;
+                    guard: (params: any) => boolean;
                     target: TaskState;
                     actions: string[];
                 } | {
@@ -792,7 +918,6 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                         context: any;
                     }) => boolean;
                     actions: string[];
-                    target?: undefined;
                 })[];
                 CONTACT_ENDED: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
@@ -807,12 +932,30 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     target: TaskState;
                     actions: string[];
                 };
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
                 PAUSE_RECORDING: {
                     actions: string[];
                 };
                 RESUME_RECORDING: {
                     actions: string[];
                 };
+                EXIT_CONFERENCE_SUCCESS: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
             };
         };
         HOLD_INITIATING: {
@@ -825,6 +968,19 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     target: TaskState;
                     actions: string[];
                 };
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
+                TASK_WRAPUP: {
+                    target: TaskState;
+                    actions: string[];
+                };
             };
         };
         HELD: {
@@ -875,13 +1031,42 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     actions: string[];
                     guard?: undefined;
                 })[];
-                CONSULT_END: {
+                CONSULT_END: ({
+                    guard: (params: any) => boolean;
+                    target: TaskState;
                     actions: string[];
-                };
+                } | {
+                    actions: string[];
+                })[];
+                PARTICIPANT_LEAVE: ({
+                    guard: (params: any) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    actions: string[];
+                })[];
                 TASK_WRAPUP: {
                     target: TaskState;
                     actions: string[];
                 };
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
+                EXIT_CONFERENCE_SUCCESS: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
             };
         };
         RESUME_INITIATING: {
@@ -893,6 +1078,26 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                 UNHOLD_FAILED: {
                     target: TaskState;
                 };
+                PARTICIPANT_LEAVE: ({
+                    guard: (params: any) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    actions: string[];
+                })[];
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
+                TASK_WRAPUP: {
+                    target: TaskState;
+                    actions: string[];
+                };
             };
         };
         CONSULT_INITIATING: {
@@ -933,7 +1138,22 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     guard?: undefined;
                 })[];
                 CONSULT_END: ({
-                    guard: ({ event }: import("./guards").GuardParams) => boolean;
+                    guard: (params: any) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                })[];
+                PARTICIPANT_LEAVE: ({
+                    guard: (params: any) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    actions: string[];
+                })[];
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
                     actions: string[];
                 } | {
@@ -941,6 +1161,10 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     actions: string[];
                     guard?: undefined;
                 })[];
+                TASK_WRAPUP: {
+                    target: TaskState;
+                    actions: string[];
+                };
             };
         };
         CONSULTING: {
@@ -960,16 +1184,12 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     guard?: undefined;
                 })[];
                 CONSULT_END: ({
-                    guard: ({ context, event }: {
-                        context: any;
-                        event: any;
-                    }) => boolean;
+                    guard: (params: any) => boolean;
                     target: TaskState;
                     actions: string[];
                 } | {
                     target: TaskState;
                     actions: string[];
-                    guard?: undefined;
                 })[];
                 SWITCH_TO_MAIN_CALL: {
                     actions: string[];
@@ -989,8 +1209,6 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     actions: string[];
                 } | {
                     actions: string[];
-                    guard?: undefined;
-                    target?: undefined;
                 })[];
                 TRANSFER_SUCCESS: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
@@ -1031,6 +1249,15 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     target: TaskState;
                     actions: string[];
                 };
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
                 MERGE_TO_CONFERENCE: {
                     target: TaskState;
                 };
@@ -1051,9 +1278,15 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     actions: string[];
                 };
                 CONSULT_END: ({
-                    guard: ({ event }: {
-                        event: any;
-                    }) => boolean;
+                    guard: (params: any) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                })[];
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
                     actions: string[];
                 } | {
@@ -1061,6 +1294,10 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     actions: string[];
                     guard?: undefined;
                 })[];
+                TASK_WRAPUP: {
+                    target: TaskState;
+                    actions: string[];
+                };
             };
         };
         CONFERENCING: {
@@ -1078,16 +1315,11 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     guard?: undefined;
                 })[];
                 CONSULT_END: ({
-                    guard: ({ context, event }: {
-                        context: any;
-                        event: any;
-                    }) => boolean;
+                    guard: (params: any) => boolean;
                     target: TaskState;
                     actions: string[];
                 } | {
                     actions: string[];
-                    guard?: undefined;
-                    target?: undefined;
                 })[];
                 HOLD_SUCCESS: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
@@ -1121,8 +1353,6 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     actions: string[];
                 } | {
                     actions: string[];
-                    guard?: undefined;
-                    target?: undefined;
                 })[];
                 TRANSFER_CONFERENCE: {
                     actions: string[];
@@ -1170,11 +1400,29 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     target: TaskState;
                     actions: string[];
                 };
+                OUTBOUND_FAILED: ({
+                    guard: ({ context, event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
             };
         };
         WRAPPING_UP: {
             entry: string[];
             on: {
+                TASK_WRAPUP: ({
+                    guard: ({ context }: {
+                        context: any;
+                    }) => boolean;
+                    actions: string[];
+                } | {
+                    actions: string[];
+                    guard?: undefined;
+                })[];
                 WRAPUP_COMPLETE: {
                     target: TaskState;
                     actions: string[];

package/dist/types/services/task/state-machine/guards.d.ts

@@ -78,13 +78,14 @@ export declare const guards: {
      */
     shouldWrapUpOrIsInitiator: ({ context, event }: GuardParams) => boolean;
     /**
-     * True if PARTICIPANT_LEAVE indicates that *this* agent left the conference.
+     * True when an updated lifecycle event shows that this agent left the main interaction.
      *
-     * Important: PARTICIPANT_LEAVE is broadcast to all agents in the conference.
-     * Only the agent whose id matches the leaving participant should transition to
-     * TERMINATED / WRAPPING_UP based on wrapup rules.
+     * Returns true when the event names this agent, or when this agent is absent from the
+     * updated participants map. EP-DN payloads remove the leaving participant instead of
+     * setting hasLeft. Remaining in the map with hasLeft, or disappearing only from
+     * mainCall media, is not treated as departure.
      */
-    didCurrentAgentLeaveConference: ({ context, event }: GuardParams) => boolean;
+    didCurrentAgentLeaveMainInteraction: ({ context, event }: GuardParams) => boolean;
     /**
      * True when this agent initiated the conference transfer (widgets or desktop).
      * Mirrors determineConsultInitiator: consultingAgentId === self only (not consultState).

package/dist/types/services/task/state-machine/types.d.ts

@@ -5,7 +5,7 @@
  * These types define states, events, context, and schemas for task lifecycle management.
  */
 import type { AnyStateNodeConfig, ActionFunctionMap, EventObject, ActionArgs } from 'xstate';
-import { DestinationType, TaskChannelType, TaskData, TaskUIControls, VoiceVariant } from '../types';
+import { ConsultTransferDestinationConfig, DestinationType, TaskChannelType, TaskData, TaskUIControls, VoiceVariant } from '../types';
 import { TaskEvent, TaskState } from './constants';
 /**
  * Represents a participant in a conference call
@@ -40,6 +40,14 @@ export interface UIControlConfig {
     isRecordingEnabled: boolean;
     /** Current agent ID for ownership checks (transfer conference) */
     agentId?: string;
+    /** Agent-profile policy for ordered consult/transfer destinations */
+    consultTransferConfig?: ConsultTransferDestinationConfig;
+    /** Whether wxApp thick-client answer is enabled (WXCC-6026) */
+    enableWxBetterTogether?: boolean;
+    /** True while wxApp telephony answer is in flight (outdial Calling… label) */
+    wxAppAnswerPending?: boolean;
+    /** True only during the wxApp accept REST call (decline disabled for inbound + outdial) */
+    wxAppAcceptInFlight?: boolean;
 }
 /**
  * Task state machine context.