@trii/types 2.10.712 → 2.10.713

package/dist/src/Tickets/SelfService.js

@@ -1,56 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketKnowledgeReferenceType = exports.TicketDeflectionOutcome = exports.TicketNotificationEvent = exports.TicketAudienceRuleEffect = exports.TicketCustomerAction = exports.TicketRequestDraftStatus = exports.TicketPortalAuthenticationMode = void 0;
-var TicketPortalAuthenticationMode;
-(function (TicketPortalAuthenticationMode) {
-    TicketPortalAuthenticationMode["PUBLIC"] = "PUBLIC";
-    TicketPortalAuthenticationMode["OPTIONAL"] = "OPTIONAL";
-    TicketPortalAuthenticationMode["REQUIRED"] = "REQUIRED";
-})(TicketPortalAuthenticationMode || (exports.TicketPortalAuthenticationMode = TicketPortalAuthenticationMode = {}));
-var TicketRequestDraftStatus;
-(function (TicketRequestDraftStatus) {
-    TicketRequestDraftStatus["DRAFT"] = "DRAFT";
-    TicketRequestDraftStatus["VALIDATING"] = "VALIDATING";
-    TicketRequestDraftStatus["READY"] = "READY";
-    TicketRequestDraftStatus["SUBMITTED"] = "SUBMITTED";
-    TicketRequestDraftStatus["EXPIRED"] = "EXPIRED";
-    TicketRequestDraftStatus["CANCELLED"] = "CANCELLED";
-})(TicketRequestDraftStatus || (exports.TicketRequestDraftStatus = TicketRequestDraftStatus = {}));
-var TicketCustomerAction;
-(function (TicketCustomerAction) {
-    TicketCustomerAction["COMMENT"] = "COMMENT";
-    TicketCustomerAction["ADD_ATTACHMENT"] = "ADD_ATTACHMENT";
-    TicketCustomerAction["CANCEL"] = "CANCEL";
-    TicketCustomerAction["REOPEN"] = "REOPEN";
-    TicketCustomerAction["COMPLETE_FORM"] = "COMPLETE_FORM";
-    TicketCustomerAction["APPROVE"] = "APPROVE";
-})(TicketCustomerAction || (exports.TicketCustomerAction = TicketCustomerAction = {}));
-var TicketAudienceRuleEffect;
-(function (TicketAudienceRuleEffect) {
-    TicketAudienceRuleEffect["ALLOW"] = "ALLOW";
-    TicketAudienceRuleEffect["DENY"] = "DENY";
-})(TicketAudienceRuleEffect || (exports.TicketAudienceRuleEffect = TicketAudienceRuleEffect = {}));
-var TicketNotificationEvent;
-(function (TicketNotificationEvent) {
-    TicketNotificationEvent["CREATED"] = "CREATED";
-    TicketNotificationEvent["PUBLIC_REPLY"] = "PUBLIC_REPLY";
-    TicketNotificationEvent["PUBLIC_STATUS_CHANGED"] = "PUBLIC_STATUS_CHANGED";
-    TicketNotificationEvent["ACTION_REQUIRED"] = "ACTION_REQUIRED";
-    TicketNotificationEvent["RESOLVED"] = "RESOLVED";
-    TicketNotificationEvent["REOPENED"] = "REOPENED";
-    TicketNotificationEvent["SATISFACTION_REQUESTED"] = "SATISFACTION_REQUESTED";
-})(TicketNotificationEvent || (exports.TicketNotificationEvent = TicketNotificationEvent = {}));
-var TicketDeflectionOutcome;
-(function (TicketDeflectionOutcome) {
-    TicketDeflectionOutcome["SUGGESTION_SHOWN"] = "SUGGESTION_SHOWN";
-    TicketDeflectionOutcome["ARTICLE_OPENED"] = "ARTICLE_OPENED";
-    TicketDeflectionOutcome["KNOWN_ISSUE_OPENED"] = "KNOWN_ISSUE_OPENED";
-    TicketDeflectionOutcome["ABANDONED"] = "ABANDONED";
-    TicketDeflectionOutcome["TICKET_CREATED"] = "TICKET_CREATED";
-})(TicketDeflectionOutcome || (exports.TicketDeflectionOutcome = TicketDeflectionOutcome = {}));
-var TicketKnowledgeReferenceType;
-(function (TicketKnowledgeReferenceType) {
-    TicketKnowledgeReferenceType["ARTICLE"] = "ARTICLE";
-    TicketKnowledgeReferenceType["COLLECTION"] = "COLLECTION";
-    TicketKnowledgeReferenceType["FOLDER"] = "FOLDER";
-})(TicketKnowledgeReferenceType || (exports.TicketKnowledgeReferenceType = TicketKnowledgeReferenceType = {}));

package/dist/src/Tickets/Sla.d.ts

@@ -1,253 +0,0 @@
-import { ITicketAuditedEntity, TicketPriority, TicketPropertyValue } from "./Common";
-import { TicketConditionOperator } from "./Workflow";
-export declare enum SlaTimeMode {
-    CALENDAR = "CALENDAR",
-    BUSINESS_HOURS = "BUSINESS_HOURS"
-}
-export declare enum SlaMetricType {
-    FIRST_RESPONSE = "FIRST_RESPONSE",
-    NEXT_RESPONSE = "NEXT_RESPONSE",
-    RESOLUTION = "RESOLUTION",
-    ASSIGNMENT = "ASSIGNMENT",
-    ACCEPTANCE = "ACCEPTANCE",
-    PERIODIC_UPDATE = "PERIODIC_UPDATE",
-    STATUS_TIME = "STATUS_TIME",
-    CUSTOM = "CUSTOM"
-}
-export declare enum SlaStatus {
-    PENDING = "PENDING",
-    MET = "MET",
-    BREACHED = "BREACHED",
-    PAUSED = "PAUSED",
-    NOT_APPLICABLE = "NOT_APPLICABLE"
-}
-export declare enum ServiceCommitmentType {
-    SLA = "SLA",
-    OLA = "OLA",
-    UC = "UC"
-}
-export declare enum SlaPolicyChangeBehavior {
-    KEEP_ORIGINAL = "KEEP_ORIGINAL",
-    RECALCULATE_FROM_ORIGINAL_START = "RECALCULATE_FROM_ORIGINAL_START",
-    RESTART_FROM_CHANGE = "RESTART_FROM_CHANGE"
-}
-export declare enum SlaCycleStartBehavior {
-    ONCE = "ONCE",
-    EACH_MATCHING_EVENT = "EACH_MATCHING_EVENT",
-    ON_REOPEN = "ON_REOPEN"
-}
-export declare enum SlaEventType {
-    TICKET_CREATED = "TICKET_CREATED",
-    STATUS_ENTERED = "STATUS_ENTERED",
-    STATUS_EXITED = "STATUS_EXITED",
-    ASSIGNED = "ASSIGNED",
-    ASSIGNMENT_ACCEPTED = "ASSIGNMENT_ACCEPTED",
-    PUBLIC_MESSAGE_RECEIVED = "PUBLIC_MESSAGE_RECEIVED",
-    PUBLIC_AGENT_RESPONSE_SENT = "PUBLIC_AGENT_RESPONSE_SENT",
-    RESOLVED = "RESOLVED",
-    REOPENED = "REOPENED",
-    CUSTOM = "CUSTOM"
-}
-export declare enum WeekDay {
-    MONDAY = "MONDAY",
-    TUESDAY = "TUESDAY",
-    WEDNESDAY = "WEDNESDAY",
-    THURSDAY = "THURSDAY",
-    FRIDAY = "FRIDAY",
-    SATURDAY = "SATURDAY",
-    SUNDAY = "SUNDAY"
-}
-export interface IBusinessTimeRange {
-    start: string;
-    end: string;
-}
-export interface IBusinessDaySchedule {
-    day: WeekDay;
-    enabled: boolean;
-    ranges: IBusinessTimeRange[];
-}
-export interface IBusinessCalendarException {
-    date: Date;
-    name?: string;
-    working: boolean;
-    ranges?: IBusinessTimeRange[];
-}
-export interface IBusinessCalendar extends ITicketAuditedEntity {
-    name: string;
-    timeZone: string;
-    schedule: IBusinessDaySchedule[];
-    exceptions: IBusinessCalendarException[];
-    enabled: boolean;
-}
-export interface ISlaEventMatcher {
-    eventType: SlaEventType;
-    statusId?: string;
-    customEventType?: string;
-    conditions?: ISlaPolicyCondition[];
-}
-export interface ISlaMetricDefinition extends ITicketAuditedEntity {
-    code: string;
-    name: string;
-    description?: string;
-    type: SlaMetricType;
-    statusId?: string;
-    customEventType?: string;
-    startEvent: ISlaEventMatcher;
-    completionEvent: ISlaEventMatcher;
-    cycleStartBehavior: SlaCycleStartBehavior;
-    enabled: boolean;
-}
-export interface ISlaWarningThreshold {
-    id: string;
-    percentage?: number;
-    remainingMinutes?: number;
-    escalationPolicyId?: string;
-    notificationTemplateId?: string;
-}
-export interface ISlaTarget {
-    id?: string;
-    /** New policies should use metricDefinitionId; metric is retained for compatibility. */
-    metricDefinitionId?: string;
-    metric?: SlaMetricType;
-    durationMinutes: number;
-    mode: SlaTimeMode;
-    businessCalendarId?: string;
-    warningThresholds?: ISlaWarningThreshold[];
-    pauseConditions?: ISlaConditionGroup;
-    resetBehavior?: SlaPolicyChangeBehavior;
-}
-export interface ISlaPolicyCondition {
-    fieldNameKey: string;
-    operator: TicketConditionOperator;
-    expectedValue?: TicketPropertyValue;
-}
-export declare enum SlaConditionGroupOperator {
-    AND = "AND",
-    OR = "OR"
-}
-export interface ISlaConditionGroup {
-    operator: SlaConditionGroupOperator;
-    conditions?: ISlaPolicyCondition[];
-    groups?: ISlaConditionGroup[];
-}
-export interface IServiceCommitment {
-    id: string;
-    type: ServiceCommitmentType;
-    name: string;
-    customerOrganizationId?: string;
-    responsibleGroupId?: string;
-    providerId?: string;
-    targets: ISlaTarget[];
-}
-export interface ITicketSlaPolicy extends ITicketAuditedEntity {
-    name: string;
-    description?: string;
-    enabled: boolean;
-    order: number;
-    version?: number;
-    priority?: TicketPriority;
-    categoryIds?: string[];
-    conditions?: ISlaPolicyCondition[];
-    conditionGroup?: ISlaConditionGroup;
-    /** Retained for simple and legacy policies. */
-    targets: ISlaTarget[];
-    commitments?: IServiceCommitment[];
-    pausableStatusIds?: string[];
-    policyChangeBehavior?: SlaPolicyChangeBehavior;
-    reopenBehavior?: SlaPolicyChangeBehavior;
-}
-export interface ISlaPausePeriod {
-    startedAt: Date;
-    endedAt?: Date;
-    reason?: string;
-    startedByEventId?: string;
-    endedByEventId?: string;
-}
-export interface ISlaTargetSnapshot {
-    metricDefinitionId?: string;
-    metricType: SlaMetricType;
-    durationMinutes: number;
-    mode: SlaTimeMode;
-    businessCalendarId?: string;
-    warningThresholds?: ISlaWarningThreshold[];
-}
-export interface ISlaMetricCycle {
-    id: string;
-    metricDefinitionId?: string;
-    sequence: number;
-    status: SlaStatus;
-    startedAt: Date;
-    dueAt?: Date;
-    nextWarningAt?: Date;
-    completedAt?: Date;
-    breachedAt?: Date;
-    elapsedMinutes: number;
-    pausedMinutes: number;
-    pausePeriods: ISlaPausePeriod[];
-    targetSnapshot: ISlaTargetSnapshot;
-    startedByEventId?: string;
-    completedByEventId?: string;
-}
-export interface ISlaMetricState {
-    /** metric is retained for consumers of the original contract. */
-    metric: SlaMetricType;
-    metricDefinitionId?: string;
-    status: SlaStatus;
-    activeCycleId?: string;
-    current?: ISlaMetricCycle;
-    cycles?: ISlaMetricCycle[];
-    totalBreaches?: number;
-    startedAt?: Date;
-    dueAt?: Date;
-    completedAt?: Date;
-    breachedAt?: Date;
-    elapsedMinutes: number;
-    pausedMinutes: number;
-    pausePeriods?: ISlaPausePeriod[];
-}
-export interface IServiceCommitmentState {
-    commitmentId: string;
-    type: ServiceCommitmentType;
-    policyId: string;
-    policyVersion: number;
-    metrics: ISlaMetricState[];
-    hasActiveBreach: boolean;
-    nextDeadlineAt?: Date;
-    nextWarningAt?: Date;
-}
-export interface ITicketSlaState {
-    policyId: string;
-    policyVersion?: number;
-    metrics: ISlaMetricState[];
-    commitments?: IServiceCommitmentState[];
-    nextDeadlineAt?: Date;
-    nextWarningAt?: Date;
-    hasActiveBreach: boolean;
-    /** @deprecated Read the FIRST_RESPONSE entry from metrics. */
-    firstResponse?: ISlaMetricState;
-    /** @deprecated Read the RESOLUTION entry from metrics. */
-    resolution?: ISlaMetricState;
-}
-export interface ISlaEvaluationEvent {
-    eventId: string;
-    spaceId: string;
-    ticketId: string;
-    type: SlaEventType;
-    occurredAt: Date;
-    statusId?: string;
-    customEventType?: string;
-    actorId?: string;
-    metadata?: {
-        [key: string]: TicketPropertyValue;
-    };
-}
-export interface ISlaWarningEvent {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    metricCycleId: string;
-    thresholdId: string;
-    occurredAt: Date;
-    escalationPolicyId?: string;
-    notificationTemplateId?: string;
-}

package/dist/src/Tickets/Sla.js

@@ -1,73 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.SlaConditionGroupOperator = exports.WeekDay = exports.SlaEventType = exports.SlaCycleStartBehavior = exports.SlaPolicyChangeBehavior = exports.ServiceCommitmentType = exports.SlaStatus = exports.SlaMetricType = exports.SlaTimeMode = void 0;
-var SlaTimeMode;
-(function (SlaTimeMode) {
-    SlaTimeMode["CALENDAR"] = "CALENDAR";
-    SlaTimeMode["BUSINESS_HOURS"] = "BUSINESS_HOURS";
-})(SlaTimeMode || (exports.SlaTimeMode = SlaTimeMode = {}));
-var SlaMetricType;
-(function (SlaMetricType) {
-    SlaMetricType["FIRST_RESPONSE"] = "FIRST_RESPONSE";
-    SlaMetricType["NEXT_RESPONSE"] = "NEXT_RESPONSE";
-    SlaMetricType["RESOLUTION"] = "RESOLUTION";
-    SlaMetricType["ASSIGNMENT"] = "ASSIGNMENT";
-    SlaMetricType["ACCEPTANCE"] = "ACCEPTANCE";
-    SlaMetricType["PERIODIC_UPDATE"] = "PERIODIC_UPDATE";
-    SlaMetricType["STATUS_TIME"] = "STATUS_TIME";
-    SlaMetricType["CUSTOM"] = "CUSTOM";
-})(SlaMetricType || (exports.SlaMetricType = SlaMetricType = {}));
-var SlaStatus;
-(function (SlaStatus) {
-    SlaStatus["PENDING"] = "PENDING";
-    SlaStatus["MET"] = "MET";
-    SlaStatus["BREACHED"] = "BREACHED";
-    SlaStatus["PAUSED"] = "PAUSED";
-    SlaStatus["NOT_APPLICABLE"] = "NOT_APPLICABLE";
-})(SlaStatus || (exports.SlaStatus = SlaStatus = {}));
-var ServiceCommitmentType;
-(function (ServiceCommitmentType) {
-    ServiceCommitmentType["SLA"] = "SLA";
-    ServiceCommitmentType["OLA"] = "OLA";
-    ServiceCommitmentType["UC"] = "UC";
-})(ServiceCommitmentType || (exports.ServiceCommitmentType = ServiceCommitmentType = {}));
-var SlaPolicyChangeBehavior;
-(function (SlaPolicyChangeBehavior) {
-    SlaPolicyChangeBehavior["KEEP_ORIGINAL"] = "KEEP_ORIGINAL";
-    SlaPolicyChangeBehavior["RECALCULATE_FROM_ORIGINAL_START"] = "RECALCULATE_FROM_ORIGINAL_START";
-    SlaPolicyChangeBehavior["RESTART_FROM_CHANGE"] = "RESTART_FROM_CHANGE";
-})(SlaPolicyChangeBehavior || (exports.SlaPolicyChangeBehavior = SlaPolicyChangeBehavior = {}));
-var SlaCycleStartBehavior;
-(function (SlaCycleStartBehavior) {
-    SlaCycleStartBehavior["ONCE"] = "ONCE";
-    SlaCycleStartBehavior["EACH_MATCHING_EVENT"] = "EACH_MATCHING_EVENT";
-    SlaCycleStartBehavior["ON_REOPEN"] = "ON_REOPEN";
-})(SlaCycleStartBehavior || (exports.SlaCycleStartBehavior = SlaCycleStartBehavior = {}));
-var SlaEventType;
-(function (SlaEventType) {
-    SlaEventType["TICKET_CREATED"] = "TICKET_CREATED";
-    SlaEventType["STATUS_ENTERED"] = "STATUS_ENTERED";
-    SlaEventType["STATUS_EXITED"] = "STATUS_EXITED";
-    SlaEventType["ASSIGNED"] = "ASSIGNED";
-    SlaEventType["ASSIGNMENT_ACCEPTED"] = "ASSIGNMENT_ACCEPTED";
-    SlaEventType["PUBLIC_MESSAGE_RECEIVED"] = "PUBLIC_MESSAGE_RECEIVED";
-    SlaEventType["PUBLIC_AGENT_RESPONSE_SENT"] = "PUBLIC_AGENT_RESPONSE_SENT";
-    SlaEventType["RESOLVED"] = "RESOLVED";
-    SlaEventType["REOPENED"] = "REOPENED";
-    SlaEventType["CUSTOM"] = "CUSTOM";
-})(SlaEventType || (exports.SlaEventType = SlaEventType = {}));
-var WeekDay;
-(function (WeekDay) {
-    WeekDay["MONDAY"] = "MONDAY";
-    WeekDay["TUESDAY"] = "TUESDAY";
-    WeekDay["WEDNESDAY"] = "WEDNESDAY";
-    WeekDay["THURSDAY"] = "THURSDAY";
-    WeekDay["FRIDAY"] = "FRIDAY";
-    WeekDay["SATURDAY"] = "SATURDAY";
-    WeekDay["SUNDAY"] = "SUNDAY";
-})(WeekDay || (exports.WeekDay = WeekDay = {}));
-var SlaConditionGroupOperator;
-(function (SlaConditionGroupOperator) {
-    SlaConditionGroupOperator["AND"] = "AND";
-    SlaConditionGroupOperator["OR"] = "OR";
-})(SlaConditionGroupOperator || (exports.SlaConditionGroupOperator = SlaConditionGroupOperator = {}));

package/dist/src/Tickets/Task.d.ts

@@ -1,122 +0,0 @@
-import { ITicketAuditedEntity } from './Common';
-export declare enum TicketTaskStatus {
-    PENDING = "PENDING",
-    IN_PROGRESS = "IN_PROGRESS",
-    BLOCKED = "BLOCKED",
-    COMPLETED = "COMPLETED",
-    CANCELLED = "CANCELLED"
-}
-export declare enum TicketTaskDependencyType {
-    FINISH_TO_START = "FINISH_TO_START",
-    START_TO_START = "START_TO_START",
-    FINISH_TO_FINISH = "FINISH_TO_FINISH"
-}
-export interface ITicketChecklistItemDefinition {
-    id: string;
-    title: string;
-    order: number;
-    required: boolean;
-}
-export interface ITicketTaskDefinition {
-    id: string;
-    parentDefinitionId?: string;
-    title: string;
-    description?: string;
-    order: number;
-    required: boolean;
-    assigneeId?: string;
-    assignedGroupId?: string;
-    collaboratorGroupIds?: string[];
-    dueAfterMinutes?: number;
-    checklist?: ITicketChecklistItemDefinition[];
-}
-export interface ITicketTaskTemplate extends ITicketAuditedEntity {
-    name: string;
-    description?: string;
-    categoryIds?: string[];
-    tasks: ITicketTaskDefinition[];
-    dependencies?: ITicketTaskDefinitionDependency[];
-    enabled: boolean;
-}
-export interface ITicketTaskDefinitionDependency {
-    predecessorDefinitionId: string;
-    successorDefinitionId: string;
-    type: TicketTaskDependencyType;
-}
-export interface ITicketChecklistItem extends ITicketChecklistItemDefinition {
-    completed: boolean;
-    completedAt?: Date;
-    completedBy?: string;
-}
-export interface ITicketTask {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    templateId?: string;
-    definitionId?: string;
-    parentTaskId?: string;
-    title: string;
-    description?: string;
-    status: TicketTaskStatus;
-    assigneeId?: string;
-    assignedGroupId?: string;
-    collaboratorGroupIds?: string[];
-    required: boolean;
-    order?: number;
-    dueAt?: Date;
-    checklist?: ITicketChecklistItem[];
-    version: number;
-    createdAt: Date;
-    createdBy: string;
-    startedAt?: Date;
-    completedAt?: Date;
-    completedBy?: string;
-    cancelledAt?: Date;
-}
-export interface ITicketTaskDependency {
-    id: string;
-    ticketId: string;
-    predecessorTaskId: string;
-    successorTaskId: string;
-    type: TicketTaskDependencyType;
-}
-export interface ITicketTaskSummary {
-    total: number;
-    completed: number;
-    blocked: number;
-    overdue: number;
-    requiredIncomplete: number;
-}
-export interface ICreateTicketTaskDto {
-    expectedTicketVersion: number;
-    parentTaskId?: string;
-    title: string;
-    description?: string;
-    assigneeId?: string;
-    assignedGroupId?: string;
-    collaboratorGroupIds?: string[];
-    required?: boolean;
-    dueAt?: Date;
-    checklist?: ITicketChecklistItemDefinition[];
-}
-export interface IUpdateTicketTaskDto {
-    expectedTaskVersion: number;
-    title?: string;
-    description?: string;
-    status?: TicketTaskStatus;
-    assigneeId?: string;
-    assignedGroupId?: string;
-    collaboratorGroupIds?: string[];
-    required?: boolean;
-    dueAt?: Date;
-}
-export interface ICompleteTicketChecklistItemDto {
-    expectedTaskVersion: number;
-    taskId: string;
-    checklistItemId: string;
-    completed: boolean;
-}
-export interface IApplyTicketTaskTemplateDto {
-    expectedTicketVersion: number;
-    templateId: string;
-}

package/dist/src/Tickets/Task.js

@@ -1,17 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketTaskDependencyType = exports.TicketTaskStatus = void 0;
-var TicketTaskStatus;
-(function (TicketTaskStatus) {
-    TicketTaskStatus["PENDING"] = "PENDING";
-    TicketTaskStatus["IN_PROGRESS"] = "IN_PROGRESS";
-    TicketTaskStatus["BLOCKED"] = "BLOCKED";
-    TicketTaskStatus["COMPLETED"] = "COMPLETED";
-    TicketTaskStatus["CANCELLED"] = "CANCELLED";
-})(TicketTaskStatus || (exports.TicketTaskStatus = TicketTaskStatus = {}));
-var TicketTaskDependencyType;
-(function (TicketTaskDependencyType) {
-    TicketTaskDependencyType["FINISH_TO_START"] = "FINISH_TO_START";
-    TicketTaskDependencyType["START_TO_START"] = "START_TO_START";
-    TicketTaskDependencyType["FINISH_TO_FINISH"] = "FINISH_TO_FINISH";
-})(TicketTaskDependencyType || (exports.TicketTaskDependencyType = TicketTaskDependencyType = {}));

package/dist/src/Tickets/Ticket.d.ts

@@ -1,133 +0,0 @@
-import { ChannelType } from "../Common/Channels/ChannelType";
-import { ITicketAttachment, ITicketContactProjection, ITicketExternalReference, ITicketProperty, ITicketTagInfo, TicketOrigin, TicketPriority, TicketStage } from "./Common";
-import { ITicketFormSubmissionReference } from "./Workflow";
-import { ITicketSlaState } from "./Sla";
-import { ITicketSecurityState } from "./Security";
-import { ITicketApprovalSummary } from "./Approval";
-import { ITicketTaskSummary } from "./Task";
-import { ITicketConversationReference } from "./Conversation";
-import { ITicketRoutingState } from "./Routing";
-import { ITicketAISummary } from "./AI";
-export interface ITicketResolution {
-    resolutionTypeId: string;
-    description?: string;
-    attachmentIds?: string[];
-    resolvedAt: Date;
-    resolvedBy: string;
-}
-export interface ITicket {
-    id: string;
-    spaceId: string;
-    number: number;
-    title: string;
-    description?: string;
-    contactId: string;
-    contact?: ITicketContactProjection;
-    statusId: string;
-    stage: TicketStage;
-    priority: TicketPriority;
-    origin: TicketOrigin;
-    assigneeId?: string;
-    assignedGroupId?: string;
-    routing?: ITicketRoutingState;
-    aiSummary?: ITicketAISummary;
-    dueAt?: Date;
-    tagIds: string[];
-    tags?: ITicketTagInfo[];
-    properties: ITicketProperty[];
-    attachments?: ITicketAttachment[];
-    externalReferences: ITicketExternalReference[];
-    version: number;
-    categoryId: string;
-    channelType?: ChannelType;
-    channelId?: string;
-    primaryConversationId?: string;
-    conversationReferences?: ITicketConversationReference[];
-    conversationCount?: number;
-    unreadMessageCount?: number;
-    lastMessageAt?: Date;
-    /** @deprecated Use primaryConversationId and conversationReferences. */
-    conversationId?: string;
-    /** @deprecated Use ITicketConversationReference.sourceMessageId. */
-    messageId?: string;
-    sla?: ITicketSlaState;
-    security?: ITicketSecurityState;
-    approvalSummary?: ITicketApprovalSummary;
-    taskSummary?: ITicketTaskSummary;
-    resolution?: ITicketResolution;
-    formSubmissions?: ITicketFormSubmissionReference[];
-    reopenedAt?: Date;
-    reopenedBy?: string;
-    reopenCount: number;
-    createdAt: Date;
-    createdBy: string;
-    updatedAt?: Date;
-    updatedBy?: string;
-    deletedAt?: Date;
-    deletedBy?: string;
-}
-export interface ICreateTicketDto {
-    title: string;
-    description?: string;
-    contactId: string;
-    statusId?: string;
-    priority: TicketPriority;
-    origin: TicketOrigin;
-    assigneeId?: string;
-    assignedGroupId?: string;
-    dueAt?: Date;
-    tagIds?: string[];
-    properties?: ITicketProperty[];
-    externalReferences?: ITicketExternalReference[];
-    source?: string;
-    idempotencyKey?: string;
-    categoryId: string;
-    channelType?: ChannelType;
-    channelId?: string;
-    primaryConversationId?: string;
-    sourceMessageId?: string;
-}
-export interface IUpdateTicketDto {
-    expectedVersion: number;
-    title?: string;
-    description?: string;
-    priority?: TicketPriority;
-    assigneeId?: string;
-    assignedGroupId?: string;
-    dueAt?: Date;
-    tagIds?: string[];
-    properties?: ITicketProperty[];
-    externalReferences?: ITicketExternalReference[];
-    categoryId?: string;
-}
-export interface IResolveTicketDto {
-    expectedVersion: number;
-    toStatusId: string;
-    resolutionTypeId: string;
-    description?: string;
-    attachmentIds?: string[];
-    formSubmissionIds?: string[];
-}
-export interface IReopenTicketDto {
-    expectedVersion: number;
-    toStatusId: string;
-    reason?: string;
-    sourceMessageId?: string;
-}
-export interface ITicketInboundEvent {
-    spaceId: string;
-    source: string;
-    idempotencyKey: string;
-    occurredAt: Date;
-    channelType: ChannelType;
-    channelId?: string;
-    conversationId: string;
-    messageId?: string;
-    contactId: string;
-    subject?: string;
-    content?: string;
-    attachmentIds?: string[];
-    metadata?: {
-        [key: string]: string | number | boolean | null;
-    };
-}

package/dist/src/Tickets/Ticket.js

@@ -1,2 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });