@trii/types 2.10.712 → 2.10.713

package/dist/src/Tickets/Category.d.ts

@@ -1,53 +0,0 @@
-import { ITicketAuditedEntity, TicketPriority } from './Common';
-import { ITicketFormRequirement } from './Workflow';
-export interface ITicketCategory extends ITicketAuditedEntity {
-    name: string;
-    description?: string;
-    parentCategoryId?: string;
-    order: number;
-    enabled: boolean;
-    defaultPriority?: TicketPriority;
-    defaultAssignedGroupId?: string;
-    defaultSlaPolicyId?: string;
-    securityPolicyId?: string;
-    formRequirements?: ITicketFormRequirement[];
-    fieldDefinitionIds?: string[];
-    layoutIds?: string[];
-}
-export interface ITicketResolutionType extends ITicketAuditedEntity {
-    name: string;
-    description?: string;
-    enabled: boolean;
-    order: number;
-    formRequirements?: ITicketFormRequirement[];
-    fieldDefinitionIds?: string[];
-    layoutIds?: string[];
-}
-export interface ICreateTicketCategoryDto {
-    name: string;
-    description?: string;
-    parentCategoryId?: string;
-    order?: number;
-    enabled?: boolean;
-    defaultPriority?: TicketPriority;
-    defaultAssignedGroupId?: string;
-    defaultSlaPolicyId?: string;
-    securityPolicyId?: string;
-    formRequirements?: ITicketFormRequirement[];
-    fieldDefinitionIds?: string[];
-    layoutIds?: string[];
-}
-export interface IUpdateTicketCategoryDto {
-    name?: string;
-    description?: string | null;
-    parentCategoryId?: string | null;
-    order?: number;
-    enabled?: boolean;
-    defaultPriority?: TicketPriority | null;
-    defaultAssignedGroupId?: string | null;
-    defaultSlaPolicyId?: string | null;
-    securityPolicyId?: string | null;
-    formRequirements?: ITicketFormRequirement[] | null;
-    fieldDefinitionIds?: string[] | null;
-    layoutIds?: string[] | null;
-}

package/dist/src/Tickets/Category.js

@@ -1,2 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });

package/dist/src/Tickets/Common.d.ts

@@ -1,90 +0,0 @@
-import { IContactInfo } from "../Contacts/contacts";
-export declare enum TicketStage {
-    NEW = "NEW",
-    ACTIVE = "ACTIVE",
-    RESOLVED = "RESOLVED",
-    CLOSED = "CLOSED",
-    CANCELLED = "CANCELLED"
-}
-export declare enum TicketPriority {
-    LOW = "LOW",
-    MEDIUM = "MEDIUM",
-    HIGH = "HIGH",
-    URGENT = "URGENT"
-}
-export declare enum TicketOrigin {
-    MANUAL = "MANUAL",
-    API = "API",
-    IMPORT = "IMPORT",
-    AUTOMATION = "AUTOMATION",
-    CONVERSATION = "CONVERSATION",
-    WEB_FORM = "WEB_FORM",
-    SOCIAL_MEDIA = "SOCIAL_MEDIA",
-    EMAIL = "EMAIL",
-    PHONE = "PHONE",
-    OTHER = "OTHER"
-}
-export declare enum TicketAccessLevel {
-    ALL = "ALL",
-    GROUP = "GROUP",
-    AGENT = "AGENT",
-    OWN = "OWN"
-}
-export type TicketPropertyPrimitive = string | number | boolean | Date | null;
-export type TicketPropertyValue = TicketPropertyPrimitive | TicketPropertyValue[] | {
-    [key: string]: TicketPropertyValue;
-};
-export interface ITicketProperty {
-    nameKey: string;
-    value: TicketPropertyValue;
-}
-export interface ITicketTagInfo {
-    id: string;
-    name: string;
-    color?: string;
-}
-export interface ITicketExternalReference {
-    system: string;
-    externalId: string;
-    externalUrl?: string;
-    lastSyncedAt?: Date;
-}
-export interface ITicketAttachment {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    fileName: string;
-    mimeType: string;
-    sizeBytes: number;
-    storageKey: string;
-    downloadUrl?: string;
-    checksum?: string;
-    createdAt: Date;
-    createdBy: string;
-    deletedAt?: Date;
-    deletedBy?: string;
-}
-export interface ITicketAuditedEntity {
-    id: string;
-    spaceId: string;
-    createdAt: Date;
-    createdBy: string;
-    updatedAt?: Date;
-    updatedBy?: string;
-    deletedAt?: Date;
-    deletedBy?: string;
-}
-export type ITicketContactProjection = IContactInfo;
-export interface ITicketDateRange {
-    from: Date;
-    to: Date;
-}
-export interface ITicketMetricPoint {
-    date: Date;
-    value: number;
-}
-export interface ITicketMetricGroup {
-    key: string;
-    label: string;
-    value: number;
-}

package/dist/src/Tickets/Common.js

@@ -1,38 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketAccessLevel = exports.TicketOrigin = exports.TicketPriority = exports.TicketStage = void 0;
-var TicketStage;
-(function (TicketStage) {
-    TicketStage["NEW"] = "NEW";
-    TicketStage["ACTIVE"] = "ACTIVE";
-    TicketStage["RESOLVED"] = "RESOLVED";
-    TicketStage["CLOSED"] = "CLOSED";
-    TicketStage["CANCELLED"] = "CANCELLED";
-})(TicketStage || (exports.TicketStage = TicketStage = {}));
-var TicketPriority;
-(function (TicketPriority) {
-    TicketPriority["LOW"] = "LOW";
-    TicketPriority["MEDIUM"] = "MEDIUM";
-    TicketPriority["HIGH"] = "HIGH";
-    TicketPriority["URGENT"] = "URGENT";
-})(TicketPriority || (exports.TicketPriority = TicketPriority = {}));
-var TicketOrigin;
-(function (TicketOrigin) {
-    TicketOrigin["MANUAL"] = "MANUAL";
-    TicketOrigin["API"] = "API";
-    TicketOrigin["IMPORT"] = "IMPORT";
-    TicketOrigin["AUTOMATION"] = "AUTOMATION";
-    TicketOrigin["CONVERSATION"] = "CONVERSATION";
-    TicketOrigin["WEB_FORM"] = "WEB_FORM";
-    TicketOrigin["SOCIAL_MEDIA"] = "SOCIAL_MEDIA";
-    TicketOrigin["EMAIL"] = "EMAIL";
-    TicketOrigin["PHONE"] = "PHONE";
-    TicketOrigin["OTHER"] = "OTHER";
-})(TicketOrigin || (exports.TicketOrigin = TicketOrigin = {}));
-var TicketAccessLevel;
-(function (TicketAccessLevel) {
-    TicketAccessLevel["ALL"] = "ALL";
-    TicketAccessLevel["GROUP"] = "GROUP";
-    TicketAccessLevel["AGENT"] = "AGENT";
-    TicketAccessLevel["OWN"] = "OWN";
-})(TicketAccessLevel || (exports.TicketAccessLevel = TicketAccessLevel = {}));

package/dist/src/Tickets/Conversation.d.ts

@@ -1,68 +0,0 @@
-import { MessageDirection, MessageVisibility } from '../Common/Messages/Message';
-import { ChannelType } from '../Common/Channels/ChannelType';
-import { ITicketActivity } from './Workflow';
-export declare enum TicketConversationRole {
-    PRIMARY = "PRIMARY",
-    CUSTOMER = "CUSTOMER",
-    INTERNAL_DISCUSSION = "INTERNAL_DISCUSSION",
-    EXTERNAL_COLLABORATION = "EXTERNAL_COLLABORATION"
-}
-export interface ITicketConversationReference {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    conversationId: string;
-    role: TicketConversationRole;
-    sourceMessageId?: string;
-    channelType?: ChannelType;
-    channelId?: string;
-    isPrimary: boolean;
-    linkedAt: Date;
-    linkedBy?: string;
-    unlinkedAt?: Date;
-    unlinkedBy?: string;
-}
-export declare enum TicketMessageActorType {
-    CONTACT = "CONTACT",
-    AGENT = "AGENT",
-    BOT = "BOT",
-    SYSTEM = "SYSTEM",
-    EXTERNAL_COLLABORATOR = "EXTERNAL_COLLABORATOR"
-}
-export declare enum TicketMessageEventType {
-    CREATED = "CREATED",
-    UPDATED = "UPDATED",
-    DELETED = "DELETED",
-    DELIVERY_STATUS_CHANGED = "DELIVERY_STATUS_CHANGED"
-}
-export interface ITicketMessageEvent {
-    eventId: string;
-    spaceId: string;
-    ticketId: string;
-    conversationId: string;
-    messageId: string;
-    occurredAt: Date;
-    direction: MessageDirection;
-    visibility: MessageVisibility;
-    actorType: TicketMessageActorType;
-    eventType: TicketMessageEventType;
-}
-export declare enum TicketTimelineEntryType {
-    ACTIVITY = "ACTIVITY",
-    MESSAGE = "MESSAGE"
-}
-export interface ITicketMessageReference {
-    conversationId: string;
-    messageId: string;
-}
-export type ITicketTimelineEntry = {
-    id: string;
-    type: TicketTimelineEntryType.ACTIVITY;
-    occurredAt: Date;
-    activity: ITicketActivity;
-} | {
-    id: string;
-    type: TicketTimelineEntryType.MESSAGE;
-    occurredAt: Date;
-    messageReference: ITicketMessageReference;
-};

package/dist/src/Tickets/Conversation.js

@@ -1,30 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketTimelineEntryType = exports.TicketMessageEventType = exports.TicketMessageActorType = exports.TicketConversationRole = void 0;
-var TicketConversationRole;
-(function (TicketConversationRole) {
-    TicketConversationRole["PRIMARY"] = "PRIMARY";
-    TicketConversationRole["CUSTOMER"] = "CUSTOMER";
-    TicketConversationRole["INTERNAL_DISCUSSION"] = "INTERNAL_DISCUSSION";
-    TicketConversationRole["EXTERNAL_COLLABORATION"] = "EXTERNAL_COLLABORATION";
-})(TicketConversationRole || (exports.TicketConversationRole = TicketConversationRole = {}));
-var TicketMessageActorType;
-(function (TicketMessageActorType) {
-    TicketMessageActorType["CONTACT"] = "CONTACT";
-    TicketMessageActorType["AGENT"] = "AGENT";
-    TicketMessageActorType["BOT"] = "BOT";
-    TicketMessageActorType["SYSTEM"] = "SYSTEM";
-    TicketMessageActorType["EXTERNAL_COLLABORATOR"] = "EXTERNAL_COLLABORATOR";
-})(TicketMessageActorType || (exports.TicketMessageActorType = TicketMessageActorType = {}));
-var TicketMessageEventType;
-(function (TicketMessageEventType) {
-    TicketMessageEventType["CREATED"] = "CREATED";
-    TicketMessageEventType["UPDATED"] = "UPDATED";
-    TicketMessageEventType["DELETED"] = "DELETED";
-    TicketMessageEventType["DELIVERY_STATUS_CHANGED"] = "DELIVERY_STATUS_CHANGED";
-})(TicketMessageEventType || (exports.TicketMessageEventType = TicketMessageEventType = {}));
-var TicketTimelineEntryType;
-(function (TicketTimelineEntryType) {
-    TicketTimelineEntryType["ACTIVITY"] = "ACTIVITY";
-    TicketTimelineEntryType["MESSAGE"] = "MESSAGE";
-})(TicketTimelineEntryType || (exports.TicketTimelineEntryType = TicketTimelineEntryType = {}));

package/dist/src/Tickets/Dashboard.d.ts

@@ -1,408 +0,0 @@
-import { ChannelType } from "../Common/Channels/ChannelType";
-import { ITicketDateRange, ITicketMetricGroup, ITicketMetricPoint, TicketPropertyValue } from "./Common";
-import { ITicketFilter } from "./Api";
-export declare enum TicketAnalyticsAudience {
-    AGENT = "AGENT",
-    SUPERVISOR = "SUPERVISOR",
-    ADMIN = "ADMIN",
-    CUSTOMER = "CUSTOMER"
-}
-export declare enum TicketDashboardVisibility {
-    PRIVATE = "PRIVATE",
-    SHARED = "SHARED",
-    ROLE = "ROLE",
-    GROUP = "GROUP"
-}
-export declare enum TicketWidgetType {
-    KPI = "KPI",
-    TREND = "TREND",
-    BAR = "BAR",
-    STACKED_BAR = "STACKED_BAR",
-    LINE = "LINE",
-    AREA = "AREA",
-    PIE = "PIE",
-    DONUT = "DONUT",
-    FUNNEL = "FUNNEL",
-    GAUGE = "GAUGE",
-    HEATMAP = "HEATMAP",
-    TABLE = "TABLE",
-    LEADERBOARD = "LEADERBOARD",
-    AGING_BUCKETS = "AGING_BUCKETS",
-    SLA_CLOCK = "SLA_CLOCK",
-    QUEUE = "QUEUE",
-    TEXT = "TEXT"
-}
-export declare enum TicketMetricAggregation {
-    COUNT = "COUNT",
-    SUM = "SUM",
-    AVERAGE = "AVERAGE",
-    MIN = "MIN",
-    MAX = "MAX",
-    MEDIAN = "MEDIAN",
-    PERCENTILE = "PERCENTILE",
-    RATE = "RATE",
-    RATIO = "RATIO",
-    DISTINCT_COUNT = "DISTINCT_COUNT"
-}
-export declare enum TicketAnalyticsDimension {
-    TIME = "TIME",
-    STATUS = "STATUS",
-    STAGE = "STAGE",
-    PRIORITY = "PRIORITY",
-    CATEGORY = "CATEGORY",
-    ASSIGNEE = "ASSIGNEE",
-    GROUP = "GROUP",
-    QUEUE = "QUEUE",
-    CHANNEL = "CHANNEL",
-    ORIGIN = "ORIGIN",
-    CONTACT = "CONTACT",
-    ORGANIZATION = "ORGANIZATION",
-    BRAND = "BRAND",
-    REQUEST_TYPE = "REQUEST_TYPE",
-    SLA_POLICY = "SLA_POLICY",
-    RESOLUTION_TYPE = "RESOLUTION_TYPE",
-    TAG = "TAG",
-    SKILL = "SKILL",
-    PUBLIC_STATUS = "PUBLIC_STATUS",
-    CUSTOM_FIELD = "CUSTOM_FIELD"
-}
-export declare enum TicketTimeGranularity {
-    MINUTE = "MINUTE",
-    HOUR = "HOUR",
-    DAY = "DAY",
-    WEEK = "WEEK",
-    MONTH = "MONTH",
-    QUARTER = "QUARTER",
-    YEAR = "YEAR"
-}
-export declare enum TicketComparisonMode {
-    NONE = "NONE",
-    PREVIOUS_PERIOD = "PREVIOUS_PERIOD",
-    PREVIOUS_YEAR = "PREVIOUS_YEAR",
-    CUSTOM = "CUSTOM",
-    TARGET = "TARGET"
-}
-export declare enum TicketMetricFormat {
-    NUMBER = "NUMBER",
-    PERCENTAGE = "PERCENTAGE",
-    DURATION = "DURATION",
-    DECIMAL = "DECIMAL",
-    CURRENCY = "CURRENCY",
-    SCORE = "SCORE"
-}
-export declare enum TicketWidgetRefreshMode {
-    MANUAL = "MANUAL",
-    INTERVAL = "INTERVAL",
-    REAL_TIME = "REAL_TIME"
-}
-export declare enum TicketDrilldownTarget {
-    TICKETS = "TICKETS",
-    AGENTS = "AGENTS",
-    GROUPS = "GROUPS",
-    CONVERSATIONS = "CONVERSATIONS",
-    SLA_CYCLES = "SLA_CYCLES",
-    TASKS = "TASKS",
-    APPROVALS = "APPROVALS",
-    DEFLECTION_EVENTS = "DEFLECTION_EVENTS"
-}
-/** Stable semantic metric identifiers. New visualizations should compose these instead of hard-coded endpoints. */
-export declare enum TicketMetricCode {
-    TICKETS_CREATED = "TICKETS_CREATED",
-    TICKETS_RESOLVED = "TICKETS_RESOLVED",
-    TICKETS_CLOSED = "TICKETS_CLOSED",
-    TICKETS_CANCELLED = "TICKETS_CANCELLED",
-    BACKLOG = "BACKLOG",
-    BACKLOG_OVERDUE = "BACKLOG_OVERDUE",
-    BACKLOG_UNASSIGNED = "BACKLOG_UNASSIGNED",
-    BACKLOG_UNREPLIED = "BACKLOG_UNREPLIED",
-    BACKLOG_AGING = "BACKLOG_AGING",
-    NET_BACKLOG_CHANGE = "NET_BACKLOG_CHANGE",
-    FIRST_RESPONSE_TIME = "FIRST_RESPONSE_TIME",
-    NEXT_RESPONSE_TIME = "NEXT_RESPONSE_TIME",
-    RESOLUTION_TIME = "RESOLUTION_TIME",
-    ASSIGNMENT_TIME = "ASSIGNMENT_TIME",
-    ACCEPTANCE_TIME = "ACCEPTANCE_TIME",
-    HANDLE_TIME = "HANDLE_TIME",
-    WAITING_CUSTOMER_TIME = "WAITING_CUSTOMER_TIME",
-    WAITING_INTERNAL_TIME = "WAITING_INTERNAL_TIME",
-    TIME_IN_STATUS = "TIME_IN_STATUS",
-    FIRST_RESPONSE_SLA_RATE = "FIRST_RESPONSE_SLA_RATE",
-    NEXT_RESPONSE_SLA_RATE = "NEXT_RESPONSE_SLA_RATE",
-    RESOLUTION_SLA_RATE = "RESOLUTION_SLA_RATE",
-    SLA_BREACH_COUNT = "SLA_BREACH_COUNT",
-    SLA_AT_RISK_COUNT = "SLA_AT_RISK_COUNT",
-    OLA_COMPLIANCE_RATE = "OLA_COMPLIANCE_RATE",
-    UC_COMPLIANCE_RATE = "UC_COMPLIANCE_RATE",
-    FIRST_CONTACT_RESOLUTION_RATE = "FIRST_CONTACT_RESOLUTION_RATE",
-    REOPEN_COUNT = "REOPEN_COUNT",
-    REOPEN_RATE = "REOPEN_RATE",
-    TRANSFER_COUNT = "TRANSFER_COUNT",
-    TRANSFER_RATE = "TRANSFER_RATE",
-    ESCALATION_COUNT = "ESCALATION_COUNT",
-    TOUCHES_PER_TICKET = "TOUCHES_PER_TICKET",
-    COMMENTS_PER_TICKET = "COMMENTS_PER_TICKET",
-    AGENT_ASSIGNED_COUNT = "AGENT_ASSIGNED_COUNT",
-    AGENT_RESOLVED_COUNT = "AGENT_RESOLVED_COUNT",
-    AGENT_ACTIVE_LOAD = "AGENT_ACTIVE_LOAD",
-    AGENT_CAPACITY_UTILIZATION = "AGENT_CAPACITY_UTILIZATION",
-    AGENT_AVAILABILITY_TIME = "AGENT_AVAILABILITY_TIME",
-    AGENT_OCCUPANCY_RATE = "AGENT_OCCUPANCY_RATE",
-    AGENT_ACCEPTANCE_RATE = "AGENT_ACCEPTANCE_RATE",
-    AGENT_DECLINE_RATE = "AGENT_DECLINE_RATE",
-    AGENT_PRODUCTIVITY = "AGENT_PRODUCTIVITY",
-    QUEUE_SIZE = "QUEUE_SIZE",
-    QUEUE_WAIT_TIME = "QUEUE_WAIT_TIME",
-    QUEUE_ABANDONED_COUNT = "QUEUE_ABANDONED_COUNT",
-    ROUTING_ATTEMPTS = "ROUTING_ATTEMPTS",
-    AUTO_ASSIGNMENT_RATE = "AUTO_ASSIGNMENT_RATE",
-    SKILL_MATCH_RATE = "SKILL_MATCH_RATE",
-    FALLBACK_RATE = "FALLBACK_RATE",
-    CSAT_SCORE = "CSAT_SCORE",
-    CSAT_RESPONSE_RATE = "CSAT_RESPONSE_RATE",
-    NPS_SCORE = "NPS_SCORE",
-    NEGATIVE_SATISFACTION_COUNT = "NEGATIVE_SATISFACTION_COUNT",
-    INBOUND_MESSAGES = "INBOUND_MESSAGES",
-    OUTBOUND_MESSAGES = "OUTBOUND_MESSAGES",
-    MESSAGES_PER_TICKET = "MESSAGES_PER_TICKET",
-    CHANNEL_VOLUME = "CHANNEL_VOLUME",
-    CHANNEL_RESPONSE_TIME = "CHANNEL_RESPONSE_TIME",
-    CATEGORY_VOLUME = "CATEGORY_VOLUME",
-    REQUEST_TYPE_VOLUME = "REQUEST_TYPE_VOLUME",
-    RESOLUTION_TYPE_VOLUME = "RESOLUTION_TYPE_VOLUME",
-    CONTACT_VOLUME = "CONTACT_VOLUME",
-    ORGANIZATION_VOLUME = "ORGANIZATION_VOLUME",
-    AUTOMATION_EXECUTION_COUNT = "AUTOMATION_EXECUTION_COUNT",
-    AUTOMATION_SUCCESS_RATE = "AUTOMATION_SUCCESS_RATE",
-    AUTOMATION_FAILURE_COUNT = "AUTOMATION_FAILURE_COUNT",
-    AUTOMATED_RESOLUTION_RATE = "AUTOMATED_RESOLUTION_RATE",
-    MACRO_USAGE_COUNT = "MACRO_USAGE_COUNT",
-    DEFLECTION_RATE = "DEFLECTION_RATE",
-    DEFLECTED_SESSIONS = "DEFLECTED_SESSIONS",
-    ARTICLE_CLICK_RATE = "ARTICLE_CLICK_RATE",
-    PORTAL_REQUEST_COUNT = "PORTAL_REQUEST_COUNT",
-    SELF_SERVICE_RESOLUTION_RATE = "SELF_SERVICE_RESOLUTION_RATE",
-    APPROVAL_PENDING_COUNT = "APPROVAL_PENDING_COUNT",
-    APPROVAL_TIME = "APPROVAL_TIME",
-    APPROVAL_REJECTION_RATE = "APPROVAL_REJECTION_RATE",
-    APPROVAL_EXPIRED_COUNT = "APPROVAL_EXPIRED_COUNT",
-    TASK_PENDING_COUNT = "TASK_PENDING_COUNT",
-    TASK_COMPLETION_RATE = "TASK_COMPLETION_RATE",
-    TASK_OVERDUE_COUNT = "TASK_OVERDUE_COUNT",
-    TASK_BLOCKED_COUNT = "TASK_BLOCKED_COUNT",
-    EXPORT_COUNT = "EXPORT_COUNT",
-    SECURITY_DENIAL_COUNT = "SECURITY_DENIAL_COUNT",
-    PII_ACCESS_COUNT = "PII_ACCESS_COUNT"
-}
-export interface ITicketAnalyticsFilter extends ITicketFilter {
-    range: ITicketDateRange;
-    channelTypes?: ChannelType[];
-    queueIds?: string[];
-    organizationIds?: string[];
-    brandIds?: string[];
-    requestTypeIds?: string[];
-    slaPolicyIds?: string[];
-    resolutionTypeIds?: string[];
-    skillIds?: string[];
-    includeBots?: boolean;
-    businessHoursOnly?: boolean;
-}
-export interface ITicketMetricDefinition {
-    code: TicketMetricCode;
-    name: string;
-    description: string;
-    format: TicketMetricFormat;
-    defaultAggregation: TicketMetricAggregation;
-    supportedAggregations: TicketMetricAggregation[];
-    supportedDimensions: TicketAnalyticsDimension[];
-    supportedAudiences: TicketAnalyticsAudience[];
-    supportsPercentile?: boolean;
-    supportsRealTime?: boolean;
-    higherIsBetter?: boolean;
-}
-export interface ITicketMetricQuery {
-    metric: TicketMetricCode;
-    aggregation?: TicketMetricAggregation;
-    percentile?: number;
-    filter: ITicketAnalyticsFilter;
-    dimensions?: ITicketDimensionSpec[];
-    comparison?: ITicketComparison;
-    target?: number;
-}
-export interface ITicketDimensionSpec {
-    dimension: TicketAnalyticsDimension;
-    fieldNameKey?: string;
-    granularity?: TicketTimeGranularity;
-    limit?: number;
-    includeEmpty?: boolean;
-}
-export interface ITicketComparison {
-    mode: TicketComparisonMode;
-    range?: ITicketDateRange;
-}
-export interface ITicketMetricValue {
-    value: number;
-    formattedValue?: string;
-    numerator?: number;
-    denominator?: number;
-    previousValue?: number;
-    change?: number;
-    changePercentage?: number;
-    target?: number;
-    targetMet?: boolean;
-}
-export interface ITicketMetricSeries {
-    key: string;
-    label: string;
-    points: ITicketMetricPoint[];
-}
-export interface ITicketMetricResult {
-    query: ITicketMetricQuery;
-    value?: ITicketMetricValue;
-    groups?: ITicketMetricGroup[];
-    series?: ITicketMetricSeries[];
-    generatedAt: Date;
-    dataFrom: Date;
-    dataTo: Date;
-    isPartial?: boolean;
-    warnings?: string[];
-}
-export interface ITicketWidgetPosition {
-    x: number;
-    y: number;
-    width: number;
-    height: number;
-    minWidth?: number;
-    minHeight?: number;
-}
-export interface ITicketWidgetThreshold {
-    value: number;
-    color: string;
-    label?: string;
-    operator?: "GT" | "GTE" | "LT" | "LTE";
-}
-export interface ITicketWidgetDrilldown {
-    enabled: boolean;
-    target: TicketDrilldownTarget;
-    inheritFilters: boolean;
-    additionalFilter?: ITicketAnalyticsFilter;
-}
-export interface ITicketWidgetConfiguration {
-    id: string;
-    title: string;
-    subtitle?: string;
-    type: TicketWidgetType;
-    queries: ITicketMetricQuery[];
-    position: ITicketWidgetPosition;
-    thresholds?: ITicketWidgetThreshold[];
-    drilldown?: ITicketWidgetDrilldown;
-    showLegend?: boolean;
-    showComparison?: boolean;
-    showTarget?: boolean;
-    colorPalette?: string[];
-    customOptions?: {
-        [key: string]: TicketPropertyValue;
-    };
-}
-export interface ITicketDashboard {
-    id: string;
-    spaceId: string;
-    name: string;
-    description?: string;
-    ownerId: string;
-    audience: TicketAnalyticsAudience;
-    visibility: TicketDashboardVisibility;
-    sharedRoleIds?: string[];
-    sharedGroupIds?: string[];
-    defaultFilter?: ITicketAnalyticsFilter;
-    widgets: ITicketWidgetConfiguration[];
-    refreshMode: TicketWidgetRefreshMode;
-    refreshIntervalSeconds?: number;
-    isDefault?: boolean;
-    createdAt: Date;
-    createdBy: string;
-    updatedAt?: Date;
-    updatedBy?: string;
-}
-export interface ITicketDashboardTemplate {
-    id: string;
-    spaceId: string;
-    name: string;
-    description?: string;
-    audience: TicketAnalyticsAudience;
-    widgets: ITicketWidgetConfiguration[];
-    enabled: boolean;
-}
-export interface ITicketDashboardSnapshot {
-    id: string;
-    dashboardId: string;
-    generatedAt: Date;
-    filter: ITicketAnalyticsFilter;
-    widgetResults: {
-        widgetId: string;
-        results: ITicketMetricResult[];
-    }[];
-    expiresAt?: Date;
-}
-/** Used when clicking a widget to retrieve the exact underlying records behind a value. */
-export interface ITicketDrilldownQuery {
-    metricQuery: ITicketMetricQuery;
-    target: TicketDrilldownTarget;
-    groupKey?: string;
-    cursor?: string;
-    limit?: number;
-}
-export interface ITicketDrilldownResult<T = unknown> {
-    items: T[];
-    nextCursor?: string;
-    hasMore: boolean;
-    total?: number;
-}
-/** Allows supervisors to define operational goals independently from widget presentation. */
-export interface ITicketAnalyticsGoal {
-    id: string;
-    spaceId: string;
-    name: string;
-    metric: TicketMetricCode;
-    target: number;
-    filter: ITicketAnalyticsFilter;
-    validFrom: Date;
-    validUntil?: Date;
-    ownerGroupId?: string;
-    ownerUserId?: string;
-    createdAt: Date;
-}
-/** Reports freshness so users know whether a card is real-time, delayed or partial. */
-export interface ITicketAnalyticsFreshness {
-    metric: TicketMetricCode;
-    lastEventAt?: Date;
-    lastProcessedAt: Date;
-    lagSeconds: number;
-    realTime: boolean;
-    healthy: boolean;
-}
-/** Compatibility aggregate for the original fixed dashboard endpoint. Prefer metric queries for configurable widgets. */
-export interface ITicketDashboardFilter {
-    range: ITicketDateRange;
-    statusIds?: string[];
-    assigneeIds?: string[];
-    assignedGroupIds?: string[];
-    categoryIds?: string[];
-    channelTypes?: string[];
-}
-export interface ITicketDashboardMetrics {
-    range: ITicketDateRange;
-    backlog: number;
-    created: number;
-    resolved: number;
-    reopened: number;
-    firstResponseSlaMetPercentage: number;
-    resolutionSlaMetPercentage: number;
-    averageFirstResponseMinutes: number;
-    averageResolutionMinutes: number;
-    averageSatisfactionScore?: number;
-    createdSeries: ITicketMetricPoint[];
-    resolvedSeries: ITicketMetricPoint[];
-    byStatus: ITicketMetricGroup[];
-    byCategory: ITicketMetricGroup[];
-    byAssignee: ITicketMetricGroup[];
-}