@tiledesk/tiledesk-server 2.2.23 → 2.2.28

package/services/faqBotSupport copy.js_consplit

@@ -1,453 +0,0 @@
-
-
-'use strict';
-
-const Faq = require('../models/faq');
-const Faq_kb = require('../models/faq_kb');
-const MessageConstants = require('../models/messageConstants');
-var winston = require('../config/winston');
-
-var jwt = require('jsonwebtoken');
-const uuidv4 = require('uuid/v4');
-
-const { TiledeskChatbotUtil } = require('@tiledesk/tiledesk-chatbot-util');
-
-var request = require('retry-request', {
-    request: require('request')
-  });
-
- 
-var webhook_origin = process.env.WEBHOOK_ORIGIN || "http://localhost:3000";
-winston.debug("webhook_origin: "+webhook_origin);
-
-class FaqBotSupport {
-
-
-      
-
-    getMessage(key, lang, labelsObject) {
-       
-
-        if (!lang) {
-            lang = "EN";
-        }
-
-        lang = lang.toUpperCase();
-
-        winston.debug('getMessage: ' + key + ' ' + lang+ ' ' + JSON.stringify(labelsObject) );
-
-        var label = "";
-
-        try {
-            // winston.debug("1");
-         label = labelsObject[lang][key];
-        //  winston.debug("2");
-        } catch(e) {
-            // winston.debug("Error", e);
-         label = labelsObject["EN"][key];
-        }
-        winston.debug('label: ' + label );
-        return label;
-     
-    }
-// usa api di sponziello parseReply: https://github.com/Tiledesk/tiledesk-nodejs-libs/blob/master/tiledesk-chatbot-util/index.js 
-
-    parseMicrolanguage(text, message, bot, faq, disableWebHook, json) { 
-        var that = this;
-        return new Promise(async (resolve, reject) => {
-            winston.info('parseMicrolanguage message: ' + JSON.stringify(message) );
-            
-            winston.info('text: '+text);
-            var commands = TiledeskChatbotUtil.findSplits(text)
-            winston.info('commands: ' + JSON.stringify(commands) );
-
-            let messageReply;
-            // da mettere anche in microlanguage = true
-            if (commands.length > 1) {
-                commands.forEach(command => {
-                    if (command.type === "message" && command.text != null) {
-                        let replyCommand = TiledeskChatbotUtil.parseReply(command.text);
-                        winston.info('replyCommand: ' + JSON.stringify(replyCommand) );
-                        let messageCommandReply = replyCommand.message;
-                        
-                        //TODO merge degli attributi dopo. fai lo stesso codice di giù
-                        command.message = messageCommandReply;
-                    }
-                });
-
-                messageReply = message.toObject();
-                messageReply.attributes = {commands: commands};
-               
-                winston.info('messageReply: ' + JSON.stringify(messageReply) );
-
-            } else {
-
-                var reply = TiledeskChatbotUtil.parseReply(text);
-                winston.debug('parseReply: ' + JSON.stringify(reply) );
-    
-                messageReply = reply.message;
-
-            }
-            
-
-           
-            
-            var msg_attributes = {"_raw_message": text};
-
-            // prendi attributi e li mergi
-            // metadata prendi da messageReply SOLO SE CI SONO (DIVERSI NULL). Se riesci fai il merge
-            // prendi type e text
-
-            // if (message && message.attributes) {
-            //     for(const [key, value] of Object.entries(message.attributes)) {
-            //       msg_attributes[key] = value
-            //     }
-            // }
-
-            if (json && json.attributes) {
-                for(const [key, value] of Object.entries(json.attributes)) {
-                  msg_attributes[key] = value
-                }
-            }
-
-            if (messageReply && messageReply.attributes) {
-                for(const [key, value] of Object.entries(messageReply.attributes)) {
-                  msg_attributes[key] = value
-                }
-            }
-
-            messageReply.attributes = msg_attributes;
-            
-            // not used in faqBotHandler but used when the message is returned by webhook (subscription). So you must clone(add) all message fields here.
-            // winston.debug('message.language: '+ message.language );
-            // if (message.language) {
-            //     messageReply.language = message.language;
-            // }
-
-            if (json && json.language) {
-                messageReply.language = json.language;
-            }
-
-            if (json && json.type) {
-                messageReply.type = json.type;
-            } 
-            
-            if (json && json.metadata) {
-                messageReply.metadata = json.metadata;
-            }
-
-        
-            winston.debug('faq: ', faq );
-            if (disableWebHook === false && bot.webhook_enabled ===true && (faq.webhook_enabled  === true ))
-                //|| reply.webhook)) 
-                {
-
-                winston.debug("bot.webhook_url "+ bot.webhook_url)
-                var webhookurl = bot.webhook_url;
-
-               
-               // winston.debug("reply.webhook "+ reply.webhook )
-
-                // if (reply.webhook) {
-                //      if (reply.webhook === true) {
-                        webhookurl = bot.webhook_url;
-                //     } else {
-                //         webhookurl = reply.webhook;
-                //     }
-                // }
-
-                if (!webhookurl) {
-                    winston.debug("webhookurl is undefined return standard");
-                    return resolve(messageReply);
-                }
-                    
-                var botWithSecret = await Faq_kb.findById(bot._id).select('+secret').exec();
-
-                var signOptions = {
-                    issuer:  'https://tiledesk.com',
-                    subject:  'bot',
-                    audience:  'https://tiledesk.com/bots/'+bot._id,   
-                    jwtid: uuidv4()       
-                    };
-            
-                    // TODO metti bot_? a user._id
-                var token = jwt.sign(bot.toObject(), botWithSecret.secret, signOptions);                  
-
-
-                winston.debug("webhookurl "+ webhookurl)
-
-                return request({                        
-                    uri :  webhookurl,
-                    headers: {
-                        'Content-Type' : 'application/json', 
-                        'User-Agent': 'tiledesk-bot',
-                        'Origin': webhook_origin
-                         //'x-hook-secret': s.secret
-                       },
-                    method: 'POST',
-                    json: true,
-                    body: {payload:{text: text, bot: bot, message: message, intent: faq}, token: token},
-                    // }).then(response => {
-                    }, function(err, response, json){
-                        if (err) {
-                            winston.error("Error from webhook reply of getParsedMessage. Return standard reply", err);
-
-                            return resolve(messageReply);
-
-                            // return error
-                            /*
-                            var bot_answer = {};
-                            bot_answer.text = err.toString(); 
-                            if(response && response.text) {
-                                bot_answer.text = bot_answer.text + ' '+response.text;
-                            }
-                            bot_answer.type = "text";
-                            
-                            return resolve(bot_answer);
-                            */
-                        }
-                         if (response.statusCode >= 400) {      
-                            winston.verbose("The ChatBot webhook return error http status code. Return standard reply", response);            
-                            return resolve(messageReply);
-                        }
-
-                        if (!json) { //the webhook return empty body
-                            winston.verbose("The ChatBot webhook return no json. Return standard reply", response);
-                            return resolve(messageReply);
-                        }
-                       
-                        winston.debug("webhookurl repl_message ", response);
-
-                        var text = undefined;
-                        if(json && json.text===undefined) {
-                            winston.verbose("webhookurl json is defined but text not. return standard reply",{json:json, response:response});
-                            // text = 'Field text is not defined in the webhook respose of the faq with id: '+ faq._id+ ". Error: " + JSON.stringify(response);
-                            return resolve(messageReply);
-                        }else {
-                            text = json.text;
-                        }
-                        winston.debug("webhookurl text:  "+ text);
-
-                        // // let cloned_message = Object.assign({}, messageReply);
-                        // let cloned_message =  message;
-                        // winston.debug("cloned_message :  ",cloned_message);
-
-                        // if (json.attributes) {
-                        //     if (!cloned_message.attributes) {
-                        //         cloned_message.attributes = {}
-                        //     }
-                        //     winston.debug("ChatBot webhook json.attributes: ",json.attributes);
-                        //     for(const [key, value] of Object.entries(json.attributes)) {
-                        //         cloned_message.attributes[key] = value
-                        //     }
-                        // }
-
-                        // winston.debug("cloned_message after attributes:  ",cloned_message);
-
-                        that.parseMicrolanguage(text, message, bot, faq, true, json).then(function(bot_answer) {
-                            return resolve(bot_answer);
-                        });
-                    });
-            }
-
-            return resolve(messageReply);
-        });
-    }
-
-    getParsedMessage(text, message, bot, faq) { 
-        return this.parseMicrolanguage(text, message, bot, faq, false);
-        // return this.parseMicrolanguageOld(text, message, bot, faq);
-    }
-
-    // parseMicrolanguageOld(text, message, bot, faq) { 
-    //     var that = this;
-    //     // text = "*"
-    //     return new Promise(function(resolve, reject) {
-    //         winston.debug("getParsedMessage ******",text);
-    //         var repl_message = {};
-
-    //         // cerca i bottoni eventualmente definiti
-    //         var button_pattern = /^\*.*/mg; // buttons are defined as a line starting with an asterisk            
-    //         var text_buttons = text.match(button_pattern);
-    //         if (text_buttons) {
-    //             var text_with_removed_buttons = text.replace(button_pattern,"").trim();
-    //             repl_message.text = text_with_removed_buttons
-    //             var buttons = []
-    //             text_buttons.forEach(element => {
-    //             winston.debug("button ", element)
-    //             var remove_extra_from_button = /^\*/mg;
-    //             var button_text = element.replace(remove_extra_from_button, "").trim()
-    //             var button = {}
-    //             button["type"] = "text"
-    //             button["value"] = button_text
-    //             buttons.push(button)
-    //             });
-    //             repl_message.attributes =
-    //             { 
-    //             attachment: {
-    //                 type:"template",
-    //                 buttons: buttons
-    //             }
-    //             }
-    //             repl_message.type = MessageConstants.MESSAGE_TYPE.TEXT;
-    //         } else {
-    //             // no buttons
-    //             repl_message.text = text
-    //             repl_message.type =  MessageConstants.MESSAGE_TYPE.TEXT;
-    //         }
-
-    //         var image_pattern = /^\\image:.*/mg; 
-    //         var imagetext = text.match(image_pattern);
-    //         if (imagetext && imagetext.length>0) {
-    //             var imageurl = imagetext[0].replace("\\image:","").trim();
-    //             winston.debug("imageurl ", imageurl)
-    //             var text_with_removed_image = text.replace(image_pattern,"").trim();
-    //             repl_message.text = text_with_removed_image + " " + imageurl
-    //             repl_message.metadata = {src: imageurl, width:200, height:200};
-    //             repl_message.type =  MessageConstants.MESSAGE_TYPE.IMAGE;
-    //         }
-
-    //         var frame_pattern = /^\\frame:.*/mg; 
-    //         var frametext = text.match(frame_pattern);
-    //         if (frametext && frametext.length>0) {
-    //             var frameurl = frametext[0].replace("\\frame:","").trim();
-    //             winston.debug("frameurl ", frameurl)
-    //             // var text_with_removed_image = text.replace(frame_pattern,"").trim();
-    //             // repl_message.text = text_with_removed_image + " " + imageurl
-    //             repl_message.metadata = {src: frameurl};
-    //             repl_message.type = MessageConstants.MESSAGE_TYPE.FRAME;
-    //         }
-
-
-    //         var webhook_pattern = /^\\webhook:.*/mg; 
-    //         var webhooktext = text.match(webhook_pattern);
-    //         if (webhooktext && webhooktext.length>0) {
-    //             var webhookurl = webhooktext[0].replace("\\webhook:","").trim();
-    //             winston.debug("webhookurl ", webhookurl)
-
-    //             return request({                        
-    //                 uri :  webhookurl,
-    //                 headers: {
-    //                     'Content-Type': 'application/json'
-    //                 },
-    //                 method: 'POST',
-    //                 json: true,
-    //                 body: {payload:{text: text, bot: bot, message: message, faq: faq}},
-    //                 // }).then(response => {
-    //                 }, function(err, response, json){
-    //                     if (err) {
-    //                         bot_answer.text = err +' '+ response.text;
-    //                         bot_answer.type =  MessageConstants.MESSAGE_TYPE.TEXT;
-    //                         winston.error("Error from webhook reply of getParsedMessage", err);
-    //                         return resolve(bot_answer);
-    //                     }
-    //                     // if (response.statusCode >= 400) {                  
-    //                     //     return reject(`HTTP Error: ${response.statusCode}`);
-    //                     // }
-    //                     winston.debug("webhookurl repl_message ", response);
-
-    //                     var text = undefined;
-    //                     if(json && json.text===undefined) {
-    //                         text = 'Field text is not defined in the webhook respose of the faq with id: '+ faq._id+ ". Error: " + JSON.stringify(response);
-    //                     }else {
-    //                         text = json.text;
-    //                     }
-
-
-    //                     that.getParsedMessage(text,message, bot, faq).then(function(bot_answer) {
-    //                         return resolve(bot_answer);
-    //                     });
-    //                 });
-             
-    //         }else {
-    //             winston.debug("repl_message ", repl_message)
-    //             return resolve(repl_message);
-    //         }
-
-
-           
-    //     });
-    // }
-
-
-    getBotMessage(botAnswer, projectid, bot, message, threshold) {
-        var that = this;
-          return new Promise(function(resolve, reject) {
-  
-              winston.debug('botAnswer', botAnswer);
-                // var found = false;
-                var bot_answer={};
-  
-                      if (!botAnswer ) {                          
-  
-                        var query = { "id_project": projectid, "id_faq_kb": bot._id, "question": "defaultFallback"};
-                        winston.debug('query', query);
-
-                       
-                        Faq.find(query) 
-                        .lean().             //fai cache  
-                         exec(function (err, faqs) {
-                           if (err) {
-                             return res.status(500).send({ success: false, msg: 'Error getting object.' });
-                           }
-            
-                           winston.debug("faqs", faqs);  
-
-                           if (faqs && faqs.length>0) {
-                                winston.debug("faqs exact", faqs);  
-
-                                bot_answer.text=faqs[0].answer;   
-                                
-                                winston.debug("bot_answer exact", bot_answer);  
-                                // found = true;
-                                // return resolve(bot_answer);
-
-                                if (message.channel.name == "chat21") {    //why this contition on chat21 channel? bacause only chat21 support parsed replies?
-                                    winston.debug("faqBotSupport message.channel.name is chat21",message);
-                                    that.getParsedMessage(bot_answer.text,message, bot, faqs[0]).then(function(bot_answerres) {
-                                    
-                                        bot_answerres.defaultFallback=true;
-    
-                                        return resolve(bot_answerres);
-                                    });
-
-                                } else {
-                                    winston.debug("faqBotSupport message.channel.name is not chat21 returning default",message);
-                                    return resolve(bot_answer);
-                                }
-                                
-                           } else {
-                                var message_key = "DEFAULT_NOTFOUND_NOBOT_SENTENCE_REPLY_MESSAGE";                             
-                                bot_answer.text = that.getMessage(message_key, message.language, faqBotSupport.LABELS);  
-                                bot_answer.defaultFallback = true;
-                                // console.log("bot_answer ", bot_answer)
-                                return resolve(bot_answer);
-                           }
-                        });                        
-                      } 
-                              
-  
-      });
-  
-      }
-
-
-  
-}
-
-
-var faqBotSupport = new FaqBotSupport();
-
-faqBotSupport.LABELS = {
-    EN : {
-        DEFAULT_NOTFOUND_NOBOT_SENTENCE_REPLY_MESSAGE: "I did not find an answer in the knowledge base. \n Please reformulate your question?"
-    },
-    IT : {
-        DEFAULT_NOTFOUND_NOBOT_SENTENCE_REPLY_MESSAGE: "Non sono in grado di fornirti una risposta adeguata. \n Prego riformula la domanda."
-    },
-    "IT-IT" : {
-        DEFAULT_NOTFOUND_NOBOT_SENTENCE_REPLY_MESSAGE: "Non sono in grado di fornirti una risposta adeguata. \n Prego riformula la domanda."
-    }
-}
-
-module.exports = faqBotSupport;