@tiledesk/tiledesk-server 2.2.23 → 2.2.28

package/services/faqService.js

@@ -8,7 +8,7 @@ const ActionsConstants = require('../models/actionsConstants');
 class FaqService {
 
 
-  create(name, url, projectid, user_id, type, description, webhook_url, webhook_enabled, language) {
+  create(name, url, projectid, user_id, type, description, webhook_url, webhook_enabled, language, template) {
     var that = this;
     return new Promise(function (resolve, reject) {
 
@@ -37,8 +37,15 @@ class FaqService {
       
           botEvent.emit('faqbot.create', savedFaq_kb);
           
+          winston.debug('type '+ type)      
+
           if (type==="internal") {      
-            that.createGreetingsAndOperationalsFaqs(savedFaq_kb._id, savedFaq_kb.createdBy, savedFaq_kb.id_project);
+            
+            if (!template) {
+              template = "example";
+            }
+            winston.debug('template '+ template);
+            that.createGreetingsAndOperationalsFaqs(savedFaq_kb._id, savedFaq_kb.createdBy, savedFaq_kb.id_project, template);
           } else {
             winston.debug('external bot: ', savedFaq_kb);
           } 
@@ -50,33 +57,63 @@ class FaqService {
     });
   }
 
-  createGreetingsAndOperationalsFaqs(faq_kb_id, created_by, projectid, remote_faqkb_key) {
+  createGreetingsAndOperationalsFaqs(faq_kb_id, created_by, projectid, template) {
     var that = this;
     return new Promise(function (resolve, reject) {
 
       // aggiungi esempio tdAction con intent_id
-      var faqsArray = [
-        { 'question': 'Hi', 'answer': 'Hi', 'topic': 'greetings' },
-        { 'question': 'Hello', 'answer': 'Hello', 'topic': 'greetings' },
-        { 'question': 'Who are you?', 'answer': 'Hi, I\'m a bot 🤖. You can find more about me [here](https://tiledesk.com/chatbot-for-customer-service).\ntdImage:https://console.tiledesk.com/assets/images/tily-welcomebot.gif\n* See the website https://tiledesk.com/\n* Back to start tdAction:start', 'topic': 'greetings' },   
-        { 'question': '👨🏻‍🦰 I want an agent', 'answer': 'We are looking for an operator.. '+ActionsConstants.CHAT_ACTION_MESSAGE.AGENT, 'intent_display_name': 'agent_handoff', 'topic': 'internal' },
-        { 'question': 'Close\nResolved', 'answer': ActionsConstants.CHAT_ACTION_MESSAGE.CLOSE, 'topic': 'internal' }, 
-        { 'question': '\\start', 'answer': 'Hello 👋. I\'m a bot 🤖.\n\nChoose one of the options below or write a message to reach our staff.\n* Who are you?\n* Where are you?\n* What can you do?\n* 👨🏻‍🦰 I want an agent', 'intent_display_name': 'start', 'topic': 'internal' },            
-        { 'question': 'defaultFallback', 'answer': 'I can not provide an adequate answer. Write a new question or talk to a human agent.\n* Back to start tdAction:start\n* See the docs https://docs.tiledesk.com/\n* 👨🏻‍🦰 I want an agent', 'topic': 'internal' }, //TODO se metto spazio n * nn va      
-        { 'question': 'What can you do?', 'answer': 'Using natural language processing, I\'m able to find the best answer for your users. I also support images, videos etc.. Let\'s try:\n* Sample Image\n* Sample Video\n* Sample Action tdAction:action1\n* Sample Frame\n* Back to start tdAction:start', 'topic': 'sample' },    
-        { 'question': 'Sample Image', 'answer': 'tdImage:https://tiledesk.com/tiledesk-logo-x1.png\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
-        { 'question': 'Sample Frame', 'answer': 'tdFrame:https://www.emanueleferonato.com/wp-content/uploads/2019/02/runner/\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
-        { 'question': 'Sample Video', 'answer': 'tdVideo:https://www.youtube.com/embed/EngW7tLk6R8\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
-        { 'question': 'Where are you?', 'answer': 'We are here ❤️\ntdFrame:https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d6087916.923447935!2d8.234804542117423!3d41.836572992140624!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x12d4fe82448dd203%3A0xe22cf55c24635e6f!2sItaly!5e0!3m2!1sen!2sit!4v1613657475377!5m2!1sen!2sit\n* Back to start tdAction:start', 'topic': 'sample' },    
-
-        // { 'question': 'Sample Webhook', 'answer': 'tdWebhook:https://tiledesk-bot-webhook.tiledesk.repl.co', 'topic': 'sample' },    
-        { 'question': 'Sample Action', 'answer': 'Hello 👋 Would you like to take a closer look at our offer?\n* Yes, please tdAction:yes_action\n* No tdAction:no_action','intent_display_name': 'action1', 'topic': 'sample' },    
-        { 'question': 'Yes Action', 'answer': 'Great! Take a look here:\n* Tiledesk Pricing https://tiledesk.com/pricing-cloud/',  'intent_display_name': 'yes_action','topic': 'sample' },    
-        { 'question': 'No Action', 'answer': 'All right! If you need anything, let us know.',  'intent_display_name': 'no_action','topic': 'sample' },    
-
-       
-        // action button nn si può fare perche gli id cambiano 
-      ]
+
+      winston.debug('template: '+ template);
+
+      var faqsArray;
+
+      if (template==="example") {
+
+        faqsArray = [
+          { 'question': 'Hi', 'answer': 'Hi', 'topic': 'greetings' },
+          { 'question': 'Hello', 'answer': 'Hello', 'topic': 'greetings' },
+          { 'question': 'Who are you?', 'answer': 'Hi, I\'m a bot 🤖. You can find more about me [here](https://tiledesk.com/chatbot-for-customer-service).\ntdImage:https://console.tiledesk.com/assets/images/tily-welcomebot.gif\n* See the website https://tiledesk.com/\n* Back to start tdAction:start', 'topic': 'greetings' },   
+          { 'question': '👨🏻‍🦰 I want an agent', 'answer': 'We are looking for an operator.. '+ActionsConstants.CHAT_ACTION_MESSAGE.AGENT, 'intent_display_name': 'agent_handoff', 'topic': 'internal' },
+          { 'question': 'Close\nResolved', 'answer': ActionsConstants.CHAT_ACTION_MESSAGE.CLOSE, 'topic': 'internal' }, 
+          { 'question': '\\start', 'answer': 'Hello 👋. I\'m a bot 🤖.\n\nChoose one of the options below or write a message to reach our staff.\n* Who are you?\n* Where are you?\n* What can you do?\n* 👨🏻‍🦰 I want an agent', 'intent_display_name': 'start', 'topic': 'internal' },            
+          { 'question': 'defaultFallback', 'answer': 'I can not provide an adequate answer. Write a new question or talk to a human agent.\n* Back to start tdAction:start\n* See the docs https://docs.tiledesk.com/\n* 👨🏻‍🦰 I want an agent', 'intent_display_name': 'defaultFallback', 'topic': 'internal' }, //TODO se metto spazio n * nn va      
+          { 'question': 'What can you do?', 'answer': 'Using natural language processing, I\'m able to find the best answer for your users. I also support images, videos etc.. Let\'s try:\n* Sample Image\n* Sample Video\n* Sample Action tdAction:action1\n* Sample Frame\n* Back to start tdAction:start', 'topic': 'sample' },    
+          { 'question': 'Sample Image', 'answer': 'tdImage:https://tiledesk.com/tiledesk-logo-x1.png\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
+          { 'question': 'Sample Frame', 'answer': 'tdFrame:https://www.emanueleferonato.com/wp-content/uploads/2019/02/runner/\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
+          { 'question': 'Sample Video', 'answer': 'tdVideo:https://www.youtube.com/embed/EngW7tLk6R8\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
+          { 'question': 'Where are you?', 'answer': 'We are here ❤️\ntdFrame:https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d6087916.923447935!2d8.234804542117423!3d41.836572992140624!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x12d4fe82448dd203%3A0xe22cf55c24635e6f!2sItaly!5e0!3m2!1sen!2sit!4v1613657475377!5m2!1sen!2sit\n* Back to start tdAction:start', 'topic': 'sample' },    
+  
+          // { 'question': 'Sample Webhook', 'answer': 'tdWebhook:https://tiledesk-bot-webhook.tiledesk.repl.co', 'topic': 'sample' },    
+          { 'question': 'Sample Action', 'answer': 'Hello 👋 Would you like to take a closer look at our offer?\n* Yes, please tdAction:yes_action\n* No tdAction:no_action','intent_display_name': 'action1', 'topic': 'sample' },    
+          { 'question': 'Yes Action', 'answer': 'Great! Take a look here:\n* Tiledesk Pricing https://tiledesk.com/pricing-cloud/',  'intent_display_name': 'yes_action','topic': 'sample' },    
+          { 'question': 'No Action', 'answer': 'All right! If you need anything, let us know.',  'intent_display_name': 'no_action','topic': 'sample' },    
+  
+         
+          // action button nn si può fare perche gli id cambiano 
+        ]
+
+      }
+
+      if (template==="blank") {
+
+        faqsArray = [         
+          { 'question': '\\start', 'answer': 'Hello', 'intent_display_name': 'start', 'topic': 'internal' },            
+          { 'question': 'defaultFallback', 'answer': 'I can not provide an adequate answer. Write a new question or talk to a human agent.\n* Back to start tdAction:start\n* See the docs https://docs.tiledesk.com/\n* 👨🏻‍🦰 I want an agent', 'intent_display_name': 'defaultFallback', 'topic': 'internal' }, //TODO se metto spazio n * nn va              
+        ]
+
+      }
+
+
+      if (template==="handoff") {
+
+        faqsArray = [         
+          { 'question': '\\start', 'answer': 'Hello', 'intent_display_name': 'start', 'topic': 'internal' },            
+          { 'question': '👨🏻‍🦰 I want an agent', 'answer': 'We are looking for an operator.. '+ActionsConstants.CHAT_ACTION_MESSAGE.AGENT, 'intent_display_name': 'agent_handoff', 'topic': 'internal' },
+          { 'question': 'defaultFallback', 'answer': 'I can not provide an adequate answer. Write a new question or talk to a human agent.\n* Back to start tdAction:start\n* See the docs https://docs.tiledesk.com/\n* 👨🏻‍🦰 I want an agent', 'intent_display_name': 'defaultFallback', 'topic': 'internal' }, //TODO se metto spazio n * nn va              
+        ]
+
+      }
+      
       
       faqsArray.forEach(faq => {
 
@@ -101,10 +138,6 @@ class FaqService {
           winston.debug('FAQ SERVICE (save new faq) - QUESTION OF THE NEW GREETINGS FAQ CREATED ', savedFaq.question)
           winston.debug('FAQ SERVICE (save new faq) - ANSWER OF THE NEW GREETINGS FAQ CREATED ', savedFaq.answer)
           winston.debug('FAQ SERVICE (save new faq) - ID FAQKB GET IN THE OBJECT OF NEW FAQ CREATED ', savedFaq.id_faq_kb)
-          // res.json({ 'Greetings Faqs': savedFaq });
-          // return resolve(savedFaq);
-
-          // that.createRemoteFaq(remote_faqkb_key, savedFaq);
 
         })
       });

package/services/labelService-no-default.js

@@ -122,7 +122,7 @@ getAllMerged(id_project) {
         
         
             return Label.findOne(query).lean()
-            .cache(cacheUtil.longTTL, id_project+":labels:query:all")
+            //@DISABLED_CACHE .cache(cacheUtil.longTTL, id_project+":labels:query:all")
             .exec(function (err, labels) {
                 if (err) {
                     winston.error('Label ROUTE - REQUEST FIND ERR ', err)
@@ -167,7 +167,7 @@ getAll(id_project) {
 
 
                 return Label.findOne(query).lean()
-                .cache(cacheUtil.longTTL, id_project+":labels:query:all")
+                //@DISABLED_CACHE .cache(cacheUtil.longTTL, id_project+":labels:query:all")
                 .exec(function (err, labels) {
                     if (err) {
                         winston.error('Label ROUTE - REQUEST FIND ERR ', err)

package/services/labelService.js

@@ -74,7 +74,7 @@ getAll(id_project) {
 
 
                 return Label.findOne(query).lean()
-                .cache(cacheUtil.longTTL, id_project+":labels:query:all")
+                //@DISABLED_CACHE .cache(cacheUtil.longTTL, id_project+":labels:query:all")
                 .exec(function (err, labels) {
                     if (err) {
                         winston.error('Label ROUTE - REQUEST FIND ERR ', err)

package/services/leadService.js

@@ -14,7 +14,7 @@ class LeadService {
     var that = this;
     return new Promise(function (resolve, reject) {
       return Lead.findOne({email: email, id_project: id_project})
-      .cache(cacheUtil.defaultTTL, id_project+":leads:email:"+email)
+      //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":leads:email:"+email)
       .exec(function(err, lead)  {
           if (err) {
             return reject(err);
@@ -58,7 +58,7 @@ class LeadService {
     var that = this;
     return new Promise(function (resolve, reject) {
       return Lead.findOne({lead_id: lead_id, id_project: id_project})
-        .cache(cacheUtil.defaultTTL, id_project+":leads:lead_id:"+lead_id)
+        //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":leads:lead_id:"+lead_id)
         .exec(function(err, lead)  {
           if (err) {
             winston.error("Error createIfNotExistsWithLeadId", err);

package/services/operatingHoursService.js

@@ -12,7 +12,7 @@ class OperatingHoursService {
 
     // winston.debug('O ---> [ OHS ] -> PROJECT ID ', projectId)
     Project.findOne({_id: projectId, status: 100})
-    .cache(cacheUtil.defaultTTL, "projects:id:"+projectId)
+    //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "projects:id:"+projectId)
     .exec(function (err, project) {
       // winston.debug("XXXXXXXX project", project);
       if (err) {

package/services/requestService.js

@@ -170,7 +170,7 @@ class RequestService {
 
         return Request       
         .findOne({request_id: request_id, id_project: id_project})     
-        .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)     
+        //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)     
         .exec( function(err, request) {
 
           if (err) {
@@ -322,7 +322,7 @@ class RequestService {
  
          return Request       
          .findOne({request_id: request_id, id_project: id_project})
-         .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)
+         //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)
          .exec( function(err, request) {
  
            if (err) {
@@ -901,7 +901,7 @@ class RequestService {
       .populate('participatingBots')
       .populate('participatingAgents')  
       .populate({path:'requester',populate:{path:'id_user'}})
-      .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)     
+      //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)     
       .exec(function(err, request) {
         if (err) {
           winston.error(err);

package/utils/orgUtil.js

@@ -0,0 +1,74 @@
+
+
+'use strict';
+var global = require('../config/global');
+var email = require('../config/email');
+var winston = require('../config/winston');
+
+
+
+
+class OrgUtil {
+
+    constructor() {
+        this.ORGANIZATION_ENABLED = process.env.ORGANIZATION_ENABLED || global.organizationEnabled;
+        if (this.ORGANIZATION_ENABLED===true || this.ORGANIZATION_ENABLED === "true") {
+            this.ORGANIZATION_ENABLED = true;
+        }else {
+            this.ORGANIZATION_ENABLED = false;
+        }
+
+        winston.info("Organization enabled: "+ this.ORGANIZATION_ENABLED );
+
+        this.ORGANIZATION_BASE_URL = process.env.ORGANIZATION_BASE_URL || global.organizationBaseUrl;
+        winston.info("Organization base url: "+ this.ORGANIZATION_BASE_URL );
+
+    }
+
+    getOrg(req) {
+
+        // if (this.ORGANIZATION_ENABLED===false) {
+        //     return undefined;
+        // }
+
+
+        // let host = req.get('host');
+        // winston.info("host: "+ host );
+
+        let origin = req.get('origin');
+        winston.info("origin: "+ origin );
+
+        // winston.info("email: " + email.baseUrl);
+        winston.info("this.ORGANIZATION_BASE_URL: " + this.ORGANIZATION_BASE_URL); 
+        // global.organizationBaseUrl
+        // if (host !=email.baseUrl ) {
+        if (origin && origin.indexOf(this.ORGANIZATION_BASE_URL)>-1) {
+        // if (origin!=this.ORGANIZATION_BASE_URL) {
+            // winston.info("host found: "+ host );
+            // return host;
+            winston.info("origin found: "+ origin );
+            return origin;
+        }
+        winston.info("origin not found: "+ origin );
+        
+        // winston.info("host not found: "+ host );
+        // if (host.indexOf("localhost1")>-1) {
+        //     console.log("host found: "+ host );
+        //     return "localhost";
+        // }
+        return undefined;
+     
+    }
+
+   
+
+
+      
+  
+}
+
+
+var orgUtil = new OrgUtil();
+
+
+module.exports = orgUtil;

package/utils/sendMessageUtil.js

@@ -23,14 +23,14 @@ async send(sender, senderFullname, recipient, text, id_project, createdBy, attri
             winston.debug("bot id: "+id);
             sender = id; //change sender removing bot_
             var bot = await Faq_kb.findById(id)
-                    .cache(cacheUtil.defaultTTL, id_project+":faq_kbs:id:"+id)
+                    //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":faq_kbs:id:"+id)
                     .exec();
             winston.debug("bot",bot);                 
             senderFullname = bot.name;           
         } else {
             winston.debug("user id: "+sender);
             var user = await User.findById(sender)
-              .cache(cacheUtil.defaultTTL, "users:id:"+sender)
+              //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+sender)
               .exec()   
             winston.debug("user", user);        
             senderFullname = user.fullName;

package/websocket/webSocketServer.js

@@ -93,7 +93,7 @@ class WebSocketServer {
                           // winston.debug('ok websocket');
 
                           User.findOne({_id: identifier, status: 100}, 'email firstname lastname emailverified id')
-                            .cache(cacheUtil.defaultTTL, "users:id:"+identifier)
+                            //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+identifier)
                             .exec(function (err, user) {
                            
                     
@@ -176,7 +176,7 @@ class WebSocketServer {
 
 
             return Project.findOne({ _id: projectId, status: 100})
-            .cache(cacheUtil.defaultTTL, "projects:id:"+projectId)
+            //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "projects:id:"+projectId)
             .exec(function(err, project) {
               if (err) {
                 winston.error('WebSocket - Error getting  Project', err);  
@@ -197,7 +197,7 @@ class WebSocketServer {
               
               
                 Project_user.findOne({ id_project: projectId, id_user:  req.user._id, $or:[ {"role": "agent"}, {"role": "admin"}, {"role": "owner"}], status: "active" })
-                .cache(cacheUtil.defaultTTL, projectId+":project_users:role:teammate:"+req.user._id)
+                //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, projectId+":project_users:role:teammate:"+req.user._id)
                 .exec(function (err, projectuser) {
                   if (err) {
                      winston.error('WebSocket error getting Project_user', err);  
@@ -266,7 +266,7 @@ class WebSocketServer {
               
   
                 Project_user.findOne({ id_project: projectId, id_user:  req.user._id, $or:[ {"role": "agent"}, {"role": "admin"}, {"role": "owner"}], status: "active"})
-                .cache(cacheUtil.defaultTTL, projectId+":project_users:role:teammate:"+req.user._id)
+                //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, projectId+":project_users:role:teammate:"+req.user._id)
                 .exec(function (err, projectuser) {
                   if (err) {
                      winston.error('WebSocket error getting Project_user', err);  
@@ -315,7 +315,7 @@ class WebSocketServer {
                   .limit(lastRequestsLimit) 
                   // DISABLED 23Marzo2021 per problema request.snapshot.requester.isAuthenticated = undefined 
                   .lean() //https://www.tothenew.com/blog/high-performance-find-query-using-lean-in-mongoose-2/ https://stackoverflow.com/questions/33104136/mongodb-mongoose-slow-query-when-fetching-10k-documents
-                  .cache(cacheUtil.queryTTL, projectId+":requests:query:status-50-1000:preflight-false:select_snapshot_agents:"+cacheUserId) 
+                  //@DISABLED_CACHE .cache(cacheUtil.queryTTL, projectId+":requests:query:status-50-1000:preflight-false:select_snapshot_agents:"+cacheUserId) 
                   .exec(function(err, requests) { 
                   
                       if (err) {
@@ -381,7 +381,7 @@ class WebSocketServer {
       
                 //check if current user can see the data
                 Project_user.findOne({ id_project: projectId, id_user:  req.user._id, $or:[ {"role": "agent"}, {"role": "admin"}, {"role": "owner"}], status: "active"})
-                .cache(cacheUtil.defaultTTL, projectId+":project_users:role:teammate:"+req.user._id)
+                //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, projectId+":project_users:role:teammate:"+req.user._id)
                 .exec(function (err, currentProjectuser) {
                   if (err) {
                      winston.error('WebSocket error getting  Project_user', err);  
@@ -407,7 +407,7 @@ class WebSocketServer {
                     }
 
                     Project_user.findOne(query)
-                    .cache(cacheUtil.defaultTTL, projectId+":project_users:users:"+userId)
+                    // @DISABLED_CACHE .cache(cacheUtil.defaultTTL, projectId+":project_users:users:"+userId)
                     .exec(function (err, projectuser) {
                       if (err) {
                         winston.error('WebSocket error getting  Project_user', err);  
@@ -451,7 +451,7 @@ class WebSocketServer {
             winston.debug(' query: ',query);
   
             Project_user.findOne(query)
-            .cache(cacheUtil.defaultTTL, projectId+":project_users:"+puId)
+            // @DISABLED_CACHE  .cache(cacheUtil.defaultTTL, projectId+":project_users:"+puId)
             .exec(function (err, projectuser) {
               if (err) {
                  winston.error('WebSocket error getting  Project_user', err);  
@@ -491,7 +491,7 @@ class WebSocketServer {
             winston.debug(' query: ',query);
   
             EventModel.find(query)
-            .cache(cacheUtil.defaultTTL, projectId+":events:"+puId)
+            // @DISABLED_CACHE .cache(cacheUtil.defaultTTL, projectId+":events:"+puId)
             .sort({createdAt: 'desc'})
             .limit(lastEventsLimit)
             .exec(function(err, events) {             
@@ -518,7 +518,7 @@ class WebSocketServer {
                   winston.debug('recipientId: '+recipientId);
   
                   Project_user.findOne({ id_project: projectId, id_user:  req.user._id, $or:[ {"role": "agent"}, {"role": "admin"}, {"role": "owner"}], status: "active" })
-                  .cache(cacheUtil.defaultTTL, projectId+":project_users:role:teammate:"+req.user._id)
+                  // @DISABLED_CACHE .cache(cacheUtil.defaultTTL, projectId+":project_users:role:teammate:"+req.user._id)
                   .exec(function (err, projectuser) {
                     if (err) {
                        winston.error('WebSocket error getting Project_user', err);