@tiledesk/tiledesk-server 2.2.23 → 2.2.28

package/event/messageEvent.js

@@ -60,14 +60,14 @@ function populateMessageWithRequest(message, eventPrefix) {
   populate('participatingBots').
   populate('participatingAgents').       
   populate({path:'requester',populate:{path:'id_user'}}).
-  lean().
+  lean()
   //perche lean?
   // TODO availableAgentsCount nn c'è per il lean problema trigger
   // request.department._id DA CORREGGERE ANCHE PER REQUEST.CREATE
   // request.department.hasBot 
   // request.isOpen
-  cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient).
-  exec(function (err, request) {
+  //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient)
+  .exec(function (err, request) {
 
     if (err) {
       winston.error("Error getting request on messageEvent.populateMessage",err );
@@ -83,7 +83,7 @@ function populateMessageWithRequest(message, eventPrefix) {
       if (request.department && request.department.id_bot) {
         // if (request.department) {
         Faq_kb.findById(request.department.id_bot)
-        .cache(cacheUtil.defaultTTL, message.id_project+":faq_kbs:id:"+request.department.id_bot)
+        //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, message.id_project+":faq_kbs:id:"+request.department.id_bot)
         .exec(function(err, bot) {
           winston.debug('bot', bot);
           requestJson.department.bot = bot

package/middleware/has-role.js

@@ -138,7 +138,7 @@ class RoleChecker {
           winston.debug("hasRoleOrType query " + JSON.stringify(query));
 
           Project_user.findOne(query)
-            .cache(cacheUtil.defaultTTL, req.params.projectid+":project_users:id:"+req.user.id) 
+            //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, req.params.projectid+":project_users:id:"+req.user.id) 
             .exec(function (err, project_user) {
               if (err) {
                 winston.error("Error getting project_user for hasrole",err);

package/middleware/passport.js

@@ -129,7 +129,7 @@ module.exports = function(passport) {
 
                       winston.debug("project id: "+ AudienceId );
                       Project.findOne({_id: AudienceId, status: 100}).select('+jwtSecret')
-                      .cache(cacheUtil.queryTTL, "projects:query:id:status:100:"+AudienceId+":select:+jwtSecret")
+                      //@DISABLED_CACHE .cache(cacheUtil.queryTTL, "projects:query:id:status:100:"+AudienceId+":select:+jwtSecret")
                       .exec(function (err, project){
                         if (err) {
                           winston.error("auth Project err: ", {error:err, decoded: decoded} );
@@ -317,7 +317,7 @@ module.exports = function(passport) {
     } else {
       winston.debug("Passport JWT generic user");
       User.findOne({_id: identifier, status: 100})
-        .cache(cacheUtil.defaultTTL, "users:id:"+identifier)
+        //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+identifier)
         .exec(function(err, user) {
           if (err) {
             winston.error("Passport JWT generic err ", err);
@@ -349,7 +349,7 @@ module.exports = function(passport) {
       winston.debug("email lowercase: " + email);
 
       User.findOne({ email: email, status: 100}, 'email firstname lastname password emailverified id')
-      .cache(cacheUtil.defaultTTL, "users:email:"+email)
+      //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:email:"+email)
       .exec(function (err, user) {
        
         if (err) {

package/models/project.js

@@ -101,6 +101,16 @@ var ProjectSchema = new Schema({
       return [new Channel({ name: 'chat21' })];
     }
   },
+  organization: {
+    type: String,
+  },
+  ipFilterEnabled:{
+    type: Boolean,
+    default: false
+  },
+  ipFilter: [{
+    type: String
+  }],
   // defaultLanguage: {
   //   type: String,
   //   required: true,

package/models/project_user.js

@@ -5,6 +5,7 @@ var Schema = mongoose.Schema;
 var winston = require('../config/winston');
 var RoleConstants = require('./roleConstants');
 var PresenceSchema = require('./presence');
+var TagSchema = require("../models/tag");
 
 
 
@@ -58,6 +59,7 @@ var PresenceSchema = require('./presence');
     settings: {
       type: Object,
     },
+    tags: [TagSchema],
     createdBy: {
       type: String,
       required: true

package/models/request.js

@@ -429,7 +429,7 @@ RequestSchema.index({ id_project: 1, status: 1, preflight:1, updatedAt: -1 }); /
 
 RequestSchema.index({ id_project: 1, preflight:1, updatedAt: -1 }); // used query ws (topic.endsWith('/requests'))
 
-
+RequestSchema.index({ hasBot: 1, createdAt: 1 }); // suggested by atlas
 
 
 //   cannot index parallel arrays [agents] [participants] {"driv

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@tiledesk/tiledesk-server",
   "description": "The Tiledesk server module",
-  "version": "2.2.23",
+  "version": "2.2.28",
   "scripts": {
     "start": "node ./bin/www",
     "pretest": "mongodb-runner start",
@@ -38,7 +38,7 @@
     "@tiledesk-ent/tiledesk-server-groups": "^1.1.2",
     "@tiledesk-ent/tiledesk-server-jwthistory": "^1.1.9",
     "@tiledesk-ent/tiledesk-server-mt": "^1.1.7",
-    "@tiledesk-ent/tiledesk-server-payments": "^1.1.5",
+    "@tiledesk-ent/tiledesk-server-payments": "^1.1.6",
     "@tiledesk-ent/tiledesk-server-queue": "^1.1.11",
     "@tiledesk-ent/tiledesk-server-request-history": "^1.1.5",
     "@tiledesk-ent/tiledesk-server-resthook": "^1.1.53",
@@ -61,6 +61,7 @@
     "email-templates": "^8.0.8",
     "eventemitter2": "^6.4.4",
     "express": "~4.17.1",
+    "express-ipfilter": "^1.2.0",
     "express-session": "^1.17.2",
     "express-validator": "^6.12.1",
     "fast-csv": "^4.3.6",
@@ -109,7 +110,7 @@
     "chai-string": "^1.5.0",
     "loadtest": "^5.1.2",
     "mocha": "^8.4.0",
-    "mongodb-runner": "4.8.1",
+    "mongodb-runner": "4.8.3",
     "nodemon": "^2.0.12",
     "sinon": "^9.2.4",
     "sinon-mongoose": "^2.3.0"

package/pubmodules/emailNotification/requestNotification.js

@@ -376,7 +376,7 @@ sendToAgentEmailChannelEmail(projectid, message) {
                      }                  
                       
                        User.findOne({_id: userid , status: 100})
-                        .cache(cacheUtil.defaultTTL, "users:id:"+userid)
+                        //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+userid)
                         .exec(function (err, user) {
                          if (err) {
                          //  winston.debug(err);
@@ -430,7 +430,7 @@ sendToAgentEmailChannelEmail(projectid, message) {
                           }
         
                           User.findOne({_id: assignedId, status: 100})
-                            .cache(cacheUtil.defaultTTL, "users:id:"+assignedId)
+                            //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+assignedId)
                             .exec(function (err, user) {
                             if (err) {
                               winston.error("Error sending email to " + savedRequest.participants[0], err);
@@ -707,7 +707,7 @@ sendAgentEmail(projectid, savedRequest) {
                    }                  
                     
                      User.findOne({_id: userid , status: 100})
-                      .cache(cacheUtil.defaultTTL, "users:id:"+userid)
+                      //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+userid)
                       .exec(function (err, user) {
                        if (err) {
                        //  winston.debug(err);
@@ -769,7 +769,7 @@ sendAgentEmail(projectid, savedRequest) {
                           return winston.warn("RequestNotification email notification for the user with id : " + assignedId + " not found project_user");
                         }
                         User.findOne({_id: assignedId, status: 100})
-                          .cache(cacheUtil.defaultTTL, "users:id:"+assignedId)
+                          //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+assignedId)
                           .exec(function (err, user) {
                           if (err) {
                             winston.error("Error sending email to " + savedRequest.participants[0], err);

package/pubmodules/messageTransformer/messageHandlebarsTransformerInterceptor.js

@@ -38,9 +38,9 @@ class MessageHandlebarsTransformerInterceptor {
                     populate({path:'requester',populate:{path:'id_user'}});
                 // }
 
-                var request = await q1.
-                    cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient).
-                    exec();
+                var request = await q1
+                    //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient)
+                    .exec();
 
 
 

package/pubmodules/messageTransformer/messageTransformerInterceptor.js

@@ -37,14 +37,14 @@ class MessageTransformerInterceptor {
                 var language = "EN";
 
                 // cacherequest       // requestcachefarequi nocachepopulatereqired
-                var request = await Request.findOne({request_id:  message.recipient, id_project: message.id_project}).
+                var request = await Request.findOne({request_id:  message.recipient, id_project: message.id_project})
                     // populate('lead').
                     // populate('department').  
                     // populate('participatingBots').
                     // populate('participatingAgents').       
                     // populate({path:'requester',populate:{path:'id_user'}}).
-                    cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient).
-                    exec();
+                    //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient)
+                    .exec();
               
                 winston.debug('request mti: ', request);
 

package/pubmodules/rules/conciergeBot.js

@@ -70,8 +70,11 @@ devi mandare un messaggio welcome tu altrimenti il bot inserito successivamente
                         //TESTA QUESTO
 
                                 winston.debug("message.request.status: "+message.request.status);
-                                winston.debug("message.request.department.id_bot: "+message.request.department.id_bot);
-                                if (message.request.status === 50 &&  message.request.department.id_bot == undefined) { 
+                                
+                                winston.debug("message.request.hasBot: "+message.request.hasBot);
+                                // winston.info("message.request.department.id_bot: "+message.request.department.id_bot);
+                                if (message.request.status === 50 &&  message.request.hasBot === false) { 
+                                    // if (message.request.status === 50 &&  message.request.department.id_bot == undefined) { 
                                     //apply only if the status is temp and no bot is available. with agent you must reroute to assign temp request to an agent 
                                     winston.debug("rerouting");
                                     // reroute(request_id, id_project, nobot)

package/pubmodules/scheduler/tasks/closeBotUnresponsiveRequestTask.js

@@ -48,9 +48,15 @@ scheduleUnresponsiveRequests() {
   // }
 
  //https://crontab.guru/examples.html
- var s= schedule.scheduleJob(this.cronExp, function(fireDate){
-    winston.debug('CloseBotUnresponsiveRequestTask scheduleUnresponsiveRequests job was supposed to run at ' + fireDate + ', but actually ran at ' + new Date());
-    that.findUnresponsiveRequests(); 
+ var s= schedule.scheduleJob(this.cronExp, function(fireDate){   //TODO aggiungi un bias random
+
+    let timeInMs = Math.random() * (1000);  // avoid cluster concurrent jobs in multiple nodes between 0 and 1sec
+    winston.info('timeInMs => '+ timeInMs);
+
+    setTimeout(function () {
+      winston.debug('CloseBotUnresponsiveRequestTask scheduleUnresponsiveRequests job was supposed to run at ' + fireDate + ', but actually ran at ' + new Date());
+      that.findUnresponsiveRequests(); 
+    },timeInMs );
   });
 }
 
@@ -65,6 +71,8 @@ findUnresponsiveRequests() {
       query.id_project = JSON.parse(this.queryProject);
     }
 
+
+
     winston.debug("CloseBotUnresponsiveRequestTask query",query);
 
     Request.find(query)
@@ -84,6 +92,7 @@ findUnresponsiveRequests() {
       winston.debug("CloseBotUnresponsiveRequestTask: found unresponsive requests ", requests);
       
       requests.forEach(request => {
+
         winston.debug("********unresponsive request ", request);
 
         return requestService.closeRequestByRequestId(request.request_id, request.id_project, false, false).then(function(updatedStatusRequest) {

package/routes/department.js

@@ -166,7 +166,7 @@ router.get('/allstatus', [passport.authenticate(['basic', 'jwt'], { session: fal
     winston.debug("## GET ALL DEPTS QUERY (1)", query)
     // return Department.find({ "id_project": req.projectid }, function (err, departments) {
     return Department.find(query)
-    .cache(cacheUtil.defaultTTL, req.projectid+":departments:query:allstatus")
+    //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, req.projectid+":departments:query:allstatus")
     .exec(function (err, departments) {
       if (err) {
         winston.error('Error getting the departments.', err);

package/routes/faq_kb.js

@@ -10,9 +10,8 @@ var httpUtil = require("../utils/httpUtil");
 
 router.post('/', function (req, res) {
   winston.info('create BOT ', req.body);
-  // create(name, url, projectid, user_id, type, description) {
-  faqService.create(req.body.name, req.body.url, req.projectid, req.user.id, req.body.type, req.body.description, undefined, undefined,
-    req.body.language).then(function(savedFaq_kb) {
+              // create(name, url, projectid, user_id, type, description, webhook_url, webhook_enabled, language, template)
+    faqService.create(req.body.name, req.body.url, req.projectid, req.user.id, req.body.type, req.body.description, undefined, undefined, req.body.language, req.body.template).then(function(savedFaq_kb) {
     res.json(savedFaq_kb);
   });
 

package/routes/labels.js

@@ -27,6 +27,8 @@ router.get('/default', function (req, res) {
 });
 // curl -v -X POST -H 'Content-Type:application/json'  -d '{"lang":"IT"}' http://localhost:3000/123/labels/default/clone
 
+// curl -v -X POST -H 'Content-Type:application/json' -u andrea.leo@f21.it:123456 -d '{"lang":"IT"}' http://localhost:3001/624c78e27b91d2a2ab49543a/labels/default/clone
+
 router.post('/default/clone', 
   [
     passport.authenticate(['basic', 'jwt'], { session: false }), 

package/routes/message.js

@@ -66,7 +66,7 @@ async (req, res)  => {
         // .populate('participatingBots')
         // .populate('participatingAgents')  
         // .populate({path:'requester',populate:{path:'id_user'}})
-        .cache(cacheUtil.defaultTTL, req.projectid+":requests:request_id:"+req.params.request_id)
+       //@DISABLED_CACHE  .cache(cacheUtil.defaultTTL, req.projectid+":requests:request_id:"+req.params.request_id)
         .exec(async(err, request) => {
 
         if (err) {

package/routes/project.js

@@ -15,6 +15,7 @@ require('../middleware/passport')(passport);
 var validtoken = require('../middleware/valid-token')
 var RoleConstants = require("../models/roleConstants");
 var cacheUtil = require('../utils/cacheUtil');
+var orgUtil = require("../utils/orgUtil");
 
 router.put('/:projectid', [passport.authenticate(['basic', 'jwt'], { session: false }), validtoken, roleChecker.hasRole('admin')], function (req, res) {
   winston.debug('UPDATE PROJECT REQ BODY ', req.body);
@@ -151,6 +152,15 @@ router.put('/:projectid', [passport.authenticate(['basic', 'jwt'], { session: fa
   if (req.body.channels!=undefined) {
     update.channels = req.body.channels; 
   }
+
+  if (req.body.ipFilterEnabled!=undefined) {
+    update.ipFilterEnabled = req.body.ipFilterEnabled;
+  }
+
+  if (req.body.ipFilter!=undefined) {
+    update.ipFilter = req.body.ipFilter;
+  }
+
   
   // if (req.body.defaultLanguage!=undefined) {
   //   update.defaultLanguage = req.body.defaultLanguage; 
@@ -291,6 +301,13 @@ router.patch('/:projectid', [passport.authenticate(['basic', 'jwt'], { session:
     update.channels = req.body.channels; 
   }
   
+  if (req.body.ipFilterEnabled!=undefined) {
+    update.ipFilterEnabled = req.body.ipFilterEnabled;
+  }
+
+  if (req.body.ipFilter!=undefined) {
+    update.ipFilter = req.body.ipFilter;
+  }
     
   // if (req.body.defaultLanguage!=undefined) {
   //   update.defaultLanguage = req.body.defaultLanguage; 
@@ -313,7 +330,7 @@ router.patch('/:projectid', [passport.authenticate(['basic', 'jwt'], { session:
 router.get('/:projectid', [passport.authenticate(['basic', 'jwt'], { session: false }), validtoken, roleChecker.hasRoleOrTypes('agent', ['subscription'])], function (req, res) {
   winston.debug(req.body);
   Project.findOne({_id: req.params.projectid, status:100})
-  .cache(cacheUtil.defaultTTL, "projects:id:"+req.params.projectid)
+  //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "projects:id:"+req.params.projectid)
   .exec(function (err, project) {
     if (err) {
       winston.error('Error getting project ', err);
@@ -362,6 +379,61 @@ router.get('/', [passport.authenticate(['basic', 'jwt'], { session: false }), va
         return res.status(500).send({ success: false, msg: 'Error getting object.' });
       }       
 
+
+
+      //organization: if third sub domain iterate and put only project with organization==subdomain otherwise remove projects with org
+      winston.info("orgUtil.ORGANIZATION_ENABLED: " + orgUtil.ORGANIZATION_ENABLED);
+      if (orgUtil.ORGANIZATION_ENABLED == true ) {
+
+              // winston.info("project_users", project_users);
+        winston.info("project_users.length:"+ project_users.length);
+
+        let org = orgUtil.getOrg(req);
+        winston.info("org:"+ org);
+        
+        if (org!=undefined) {
+          winston.info("org!=undefined");
+
+          var project_users = project_users.filter(function (projectUser) {
+            if (projectUser.id_project.organization && projectUser.id_project.organization === org ) {
+              winston.info("keep");
+              return true;
+            }
+          });
+
+        /* for (var i = 0; i < project_users.length; i++) { 
+            winston.info("project_users[i].id_project.organization: " + project_users[i].id_project.organization);
+            if (project_users[i].id_project.organization && project_users[i].id_project.organization === org ) {
+              //keep
+              winston.info("keep");
+            } else {
+              // project_users.splice(i, 1); // 2nd parameter means remove one item only
+              winston.info("splice");
+            }
+          }*/
+        } else {
+
+            var project_users = project_users.filter(function (projectUser) {
+              if (projectUser.id_project.organization == undefined ) {
+                // winston.info("keep");
+                return true;
+              }
+            });        
+          
+
+          /*
+          for (var i = 0; i < project_users.length; i++) { 
+            winston.info("project_users[i].id_project.organization: " + project_users[i].id_project.organization);
+            if (project_users[i].id_project.organization) {
+              project_users.splice(i, 1); // 2nd parameter means remove one item only
+            }
+          }*/
+        }
+      } else {
+        winston.info("no")
+      }
+
+
       project_users.sort((a, b) => (a.id_project && b.id_project && a.id_project.updatedAt > b.id_project.updatedAt) ? 1 : -1)
       project_users.reverse(); 
       res.json(project_users);

package/routes/project_user.js

@@ -196,7 +196,8 @@ router.post('/', [passport.authenticate(['basic', 'jwt'], { session: false }), v
     // role: RoleConstants.USER,   
     // - Create project_user endpoint by agent (Ticketing) now is with Guest Role      
     role: RoleConstants.GUEST,         
-    user_available: false, 
+    user_available: false,
+    tags: req.body.tags, 
     createdBy: req.user.id,
     updatedBy: req.user.id
   });
@@ -234,6 +235,10 @@ router.put('/', [passport.authenticate(['basic', 'jwt'], { session: false }), va
   if (req.body["settings.email.notification.conversation.pooled"]!=undefined) {
     update["settings.email.notification.conversation.pooled"] = req.body["settings.email.notification.conversation.pooled"];
   }
+  if (req.body.tags!=undefined) {
+    update.tags = req.body.tags;
+  }
+
 
 
   Project_user.findByIdAndUpdate(req.projectuser.id, update,  { new: true, upsert: true }, function (err, updatedProject_user) {
@@ -289,7 +294,9 @@ router.put('/:project_userid', [passport.authenticate(['basic', 'jwt'], { sessio
     update["settings.email.notification.conversation.pooled"] = req.body["settings.email.notification.conversation.pooled"];
   }
   
-
+  if (req.body.tags!=undefined) {
+    update.tags = req.body.tags;
+  }
 
   winston.debug("project_userid update", update);
 
@@ -462,8 +469,8 @@ router.get('/users/:user_id', [passport.authenticate(['basic', 'jwt'], { session
  * RETURN THE PROJECT-USERS OBJECTS FILTERD BY PROJECT-ID AND WITH NESTED THE USER OBJECT
  * WF: 1. GET PROJECT-USER by the passed project ID
  *     2. POPULATE THE user_id OF THE PROJECT-USER object WITH THE USER OBJECT
- */
-router.get('/', [passport.authenticate(['basic', 'jwt'], { session: false }), validtoken, roleChecker.hasRole('agent')], function (req, res) {
+ */                                                                                       
+router.get('/', [passport.authenticate(['basic', 'jwt'], { session: false }), validtoken, roleChecker.hasRoleOrTypes('agent', ['subscription'])], function (req, res) {
 
   var role = [RoleConstants.OWNER, RoleConstants.ADMIN, RoleConstants.SUPERVISOR, RoleConstants.AGENT];
 

package/routes/request.js

@@ -693,6 +693,10 @@ router.get('/', function (req, res, next) {
     query.location = req.query.location;
   }
 
+  if (req.query.ticket_id) {
+    query.ticket_id = req.query.ticket_id;
+  }
+
   // if (req.query.request_id) {
   //   console.log('req.query.request_id', req.query.request_id);
   //   query.request_id = req.query.request_id;
@@ -798,6 +802,17 @@ router.get('/', function (req, res, next) {
     winston.debug('REQUEST ROUTE - QUERY snap_department_id_bot_exists', query.snap_department_id_bot_exists);
   }
 
+  if (req.query.snap_lead_lead_id) {
+    query["snapshot.lead.lead_id"] = req.query.snap_lead_lead_id;
+    winston.debug('REQUEST ROUTE - QUERY snap_lead_lead_id', query.snap_lead_lead_id);
+  }
+
+  if (req.query.channel) {
+    query["channel.name"] =  req.query.channel
+    winston.debug('REQUEST ROUTE - QUERY channel', query.channel);
+  }
+
+
   var direction = -1; //-1 descending , 1 ascending
   if (req.query.direction) {
     direction = req.query.direction;

package/routes/user-request.js

@@ -4,6 +4,7 @@ var Request = require("../models/request");
 var winston = require('../config/winston');
 const requestEvent = require('../event/requestEvent');
 const { check, validationResult } = require('express-validator');
+var requestService = require('../services/requestService');
 
 
 router.patch('/:requestid/rating', function (req, res) {
@@ -54,5 +55,19 @@ router.patch('/:requestid/rating', function (req, res) {
 });
 
 
+router.put('/:requestid/closeg', function (req, res) {
+  winston.debug(req.body);
+  
+  // closeRequestByRequestId(request_id, id_project)
+  return requestService.closeRequestByRequestId(req.params.requestid, req.projectid).then(function(closedRequest) {
+
+      winston.verbose("request closed", closedRequest);
+
+        return res.json(closedRequest);
+      
+  });
+
+
+});
 
 module.exports = router;

package/routes/widget.js

@@ -117,7 +117,7 @@ router.get('/', function(req, res, next) {
 // TOOD add labels
     Promise.all([
         Project.findOne({_id: req.projectid, status: 100}).select('-settings')
-        .cache(cacheUtil.queryTTL, "projects:query:id:status:100:"+req.projectid+":select:-settings")        
+        //@DISABLED_CACHE .cache(cacheUtil.queryTTL, "projects:query:id:status:100:"+req.projectid+":select:-settings")        
       ,
         availableUsers()
       ,

package/services/departmentService.js

@@ -283,6 +283,7 @@ getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
               return resolve ({ 
                               department: department, available_agents: _available_agents, agents: project_users, 
                               id_bot:department.id_bot, project: project,
+                              context: context,
                               // botprefix
                               operators: [{ id_user: 'bot_' + department.id_bot }] 
                              });
@@ -386,7 +387,7 @@ getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
                 selectedoperator = that.getRandomAvailableOperator(_available_agents);
               }
 
-              let objectToReturn = { available_agents: _available_agents, agents: project_users, operators: selectedoperator, department: department, group: group, id_project: projectid, project: project };
+              let objectToReturn = { available_agents: _available_agents, agents: project_users, operators: selectedoperator, department: department, group: group, id_project: projectid, project: project,  context: context };
 
               that.roundRobin(objectToReturn).then(function(objectToReturnRoundRobin){
 
@@ -409,7 +410,7 @@ getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
            
           } else {
             // here subscription notifier??
-            var objectToReturn = { available_agents: [], agents: [], operators: [] };
+            var objectToReturn = { available_agents: [], agents: [], operators: [], context: context };
             return resolve(objectToReturn);
           }
 
@@ -447,7 +448,7 @@ getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
             selectedoperator = that.getRandomAvailableOperator(_available_agents);
           }
 
-          let objectToReturn = { available_agents: _available_agents, agents: project_users, operators: selectedoperator, department: department, id_project: projectid, project: project };
+          let objectToReturn = { available_agents: _available_agents, agents: project_users, operators: selectedoperator, department: department, id_project: projectid, project: project, context: context };
 
           that.roundRobin(objectToReturn).then(function(objectToReturnRoundRobin) {
             winston.debug("context2",context);
@@ -474,7 +475,7 @@ getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
        
       } else {
         // here subscription notifier??
-        let objectToReturn = { available_agents: [], agents: [], operators: [] };
+        let objectToReturn = { available_agents: [], agents: [], operators: [], context: context };
         return resolve(objectToReturn);
       }
 

package/services/faqBotHandler.js

@@ -88,7 +88,7 @@ class FaqBotHandler {
          
 
            Faq_kb.findById(botId)
-           .cache(cacheUtil.defaultTTL, message.id_project+":faq_kbs:id:"+botId)
+           //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, message.id_project+":faq_kbs:id:"+botId)
            .exec(function(err, faq_kb) {
             if (err) {
               return winston.error("Error getting bot object.",err);