@tiledesk/tiledesk-server 2.1.40 → 2.2.3

package/config/email.js

@@ -4,4 +4,6 @@ module.exports = {
   'from': 'Tiledesk Notification <postmaster@mg.tiledesk.com>',
   'bcc': 'tiledesknotification@frontiere21.it',
   'baseUrl':'https://console.tiledesk.com/v2/dashboard',
+  'replyEnabled' : false,
+  'inboundDomain': 'tickets.tiledesk.com'
 };

package/config/global.js

@@ -0,0 +1,3 @@
+module.exports = {
+  'apiUrl':'http://localhost:3000',
+};

package/config/labels/widget.json

@@ -22,7 +22,7 @@
         "CALLOUT_TITLE_PLACEHOLDER": "🖐 Need Help?",
         "CALLOUT_MSG_PLACEHOLDER": "Click here and start chatting with us!",
         "CUSTOMER_SATISFACTION": "Customer satisfaction",
-        "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "your opinion on our customer service",
+        "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "Your opinion on our customer service",
         "DOWNLOAD_TRANSCRIPT": "Download transcript",
         "BACK": "Back",
         "YOUR_RATING": "your rating",
@@ -37,14 +37,20 @@
         "BUTTON_EDIT_PROFILE": "Update profile",
         "BUTTON_DOWNLOAD_TRANSCRIPT": "Download transcript",
         "RATE_CHAT": "Rate chat",
+
         "WELLCOME_TITLE": "Hi, welcome to Tiledesk 👋",
         "WELLCOME_MSG": "How can we help?",
         "WELLCOME": "Welcome",
+
+        "WELCOME_TITLE": "Hi, welcome to Tiledesk 👋",
+        "WELCOME_MSG": "How can we help?",
+        "WELCOME": "Welcome",
+
         "OPTIONS": "options",
         "SOUND_OFF": "sound off",
         "SOUND_ON": "sound on",
         "LOGOUT": "logout",
-        "CLOSE": "close",
+        "CLOSE": "Close",
         "PREV_CONVERSATIONS": "Your conversations",
         "YOU": "You",
         "SHOW_ALL_CONV": "show all",
@@ -53,7 +59,22 @@
         "SEE_PREVIOUS": "see previous",
         "WAITING_TIME_FOUND": "The team typically replies in $reply_time",
         "WAITING_TIME_NOT_FOUND": "The team will reply as soon as possible",
-        "CLOSED": "CLOSED"
+        "CLOSED": "Closed",
+
+        "INFO_SUPPORT_USER_ADDED_SUBJECT":"you",
+        "INFO_SUPPORT_USER_ADDED_YOU_VERB":"you have been added ",
+        "INFO_SUPPORT_USER_ADDED_COMPLEMENT":"joined",
+        "INFO_SUPPORT_USER_ADDED_VERB":"to chat",
+        "INFO_SUPPORT_CHAT_REOPENED":"Chat reopened",
+        "INFO_SUPPORT_CHAT_CLOSED":"Chat closed",
+
+        "TICKET_TAKING":"The request has been received and the assistance staff is dealing with it.\nTo add more comments, reply to this email.",
+        
+        "LABEL_ERROR_FIELD_REQUIRED": "Required field",
+        "SENT_AN_ATTACHMENT": "sent an attachment",
+        "SENT_AN_IMAGE": "sent an image"
+
+
     }
 },
 {
@@ -79,7 +100,7 @@
         "CALLOUT_TITLE_PLACEHOLDER": "🖐 Bisogno di aiuto?",
         "CALLOUT_MSG_PLACEHOLDER": "Clicca qui e inizia a chattare con noi!",
         "CUSTOMER_SATISFACTION": "Valutazione servizio",
-        "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "il tuo giudizio sul nostro servizio clienti",
+        "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "Il tuo giudizio sul nostro servizio clienti",
         "DOWNLOAD_TRANSCRIPT": "Scarica transcript",
         "BACK": "Indietro",
         "YOUR_RATING": "il tuo voto",
@@ -94,10 +115,16 @@
         "BUTTON_EDIT_PROFILE": "Modifica profilo",
         "BUTTON_DOWNLOAD_TRANSCRIPT": "Scarica transcript",
         "RATE_CHAT": "Valuta chat",
+
         "WELLCOME_TITLE": "Ciao, benvenuto su Tiledesk 👋",
         "WELLCOME_MSG": "Come possiamo aiutarti?",
-        "OPTIONS": "opzioni",
         "WELLCOME": "Benvenuto",
+
+        "WELCOME_TITLE": "Ciao, benvenuto su Tiledesk 👋",
+        "WELCOME_MSG": "Come possiamo aiutarti?",
+        "WELCOME": "Benvenuto",
+
+        "OPTIONS": "opzioni",
         "SOUND_OFF": "suono spento",
         "SOUND_ON": "suono acceso",
         "LOGOUT": "disconnetti",
@@ -110,7 +137,20 @@
         "SEE_PREVIOUS": "vedi precedenti",
         "WAITING_TIME_FOUND": "Il team tipicamente risponde in $reply_time",
         "WAITING_TIME_NOT_FOUND": "Vi risponderemo appena possibile",
-        "CLOSED": "CHIUSA"
+        "CLOSED": "Chiusa",
+
+        "INFO_SUPPORT_USER_ADDED_SUBJECT":"tu",
+        "INFO_SUPPORT_USER_ADDED_YOU_VERB":"sei stato aggiunto ",
+        "INFO_SUPPORT_USER_ADDED_COMPLEMENT":"si è unito",
+        "INFO_SUPPORT_USER_ADDED_VERB":"alla chat",
+        "INFO_SUPPORT_CHAT_REOPENED":"Chat riaperta",
+        "INFO_SUPPORT_CHAT_CLOSED":"Chat chiusa",
+
+        "TICKET_TAKING":"La richiesta è stata ricevuta e il personale di assistenza se ne sta occupando.\nPer aggiungere ulteriori commenti, rispondi a questa email.",
+
+        "LABEL_ERROR_FIELD_REQUIRED": "Campo richiesto",
+        "SENT_AN_ATTACHMENT": "ha inviato un allegato",
+        "SENT_AN_IMAGE":"ha inviato un'immagine"
     }
 },
 {
@@ -136,7 +176,7 @@
         "CALLOUT_TITLE_PLACEHOLDER": "🖐 Besoin d'aide?",
         "CALLOUT_MSG_PLACEHOLDER": "Cliquez ici et commencez à discuter avec nous!",
         "CUSTOMER_SATISFACTION": "Évaluation des services",
-        "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "votre avis sur notre service client",
+        "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "Votre avis sur notre service client",
         "DOWNLOAD_TRANSCRIPT": "Télécharger la transcription",
         "BACK": "En arrière",
         "YOUR_RATING": "votre vote",
@@ -151,10 +191,16 @@
         "BUTTON_EDIT_PROFILE": "Modifier le profil",
         "BUTTON_DOWNLOAD_TRANSCRIPT": "Télécharger la transcription",
         "RATE_CHAT": "évaluer la conversation",
+
         "WELLCOME_TITLE": "Salut, bienvenue à Tiledesk 👋",
         "WELLCOME_MSG": "Comment pouvons-nous vous aider?",
-        "OPTIONS": "options",
         "WELLCOME": "Bienvenue",
+
+        "WELCOME_TITLE": "Salut, bienvenue à Tiledesk 👋",
+        "WELCOME_MSG": "Comment pouvons-nous vous aider?",
+        "WELCOME": "Bienvenue",
+
+        "OPTIONS": "options",
         "SOUND_OFF": "Sound off",
         "SOUND_ON": "Sound on",
         "LOGOUT": "Connectez-out",
@@ -167,7 +213,20 @@
         "SEE_PREVIOUS": "voir les conversations précédentes",
         "WAITING_TIME_FOUND": "L'équipe répond généralement en $reply_time",
         "WAITING_TIME_NOT_FOUND": "Nous vous répondrons dans les plus brefs délais",
-        "CLOSED": "FERMÉ"
+        "CLOSED": "Fermé",
+
+        "INFO_SUPPORT_USER_ADDED_SUBJECT":"toi",
+        "INFO_SUPPORT_USER_ADDED_YOU_VERB":"tu as été ajouté ",
+        "INFO_SUPPORT_USER_ADDED_COMPLEMENT":"rejoint",
+        "INFO_SUPPORT_USER_ADDED_VERB":"discuter",
+        "INFO_SUPPORT_CHAT_REOPENED":"Chat rouvert",
+        "INFO_SUPPORT_CHAT_CLOSED":"Chat fermé",
+
+        "TICKET_TAKING":"La demande a été reçue et le personnel d'assistance la traite.\nPour ajouter d'autres commentaires, répondez à cet e-mail.",
+
+        "LABEL_ERROR_FIELD_REQUIRED": "Champ obligatoire",
+        "SENT_AN_ATTACHMENT": "envoyé une pièce jointe",
+        "SENT_AN_IMAGE": "envoyé une image"
     }
  },
  {
@@ -208,9 +267,15 @@
         "BUTTON_EDIT_PROFILE":"Actualización del perfil",
         "BUTTON_DOWNLOAD_TRANSCRIPT":"Download transcript",
         "RATE_CHAT":"Califica el chat",
+        
         "WELLCOME_TITLE":"Hola, bienvenido a tiledesk 👋",
         "WELLCOME_MSG":"¿Cómo podemos ayudar?",
         "WELLCOME":"¡Bienvenido!",
+
+        "WELCOME_TITLE":"Hola, bienvenido a tiledesk 👋",
+        "WELCOME_MSG":"¿Cómo podemos ayudar?",
+        "WELCOME":"¡Bienvenido!",
+
         "OPTIONS":"Opciones",
         "SOUND_OFF":"Sonido apagado",
         "SOUND_ON":"Sonido encendido",
@@ -224,7 +289,21 @@
         "SEE_PREVIOUS":"Ver anterior",
         "WAITING_TIME_FOUND":"El equipo típicamente responde en $reply_time",
         "WAITING_TIME_NOT_FOUND":"El equipo responderá lo antes posible.",
-        "CLOSED":"CERRADO"
+        "CLOSED":"Cerrado",
+
+        "INFO_SUPPORT_USER_ADDED_SUBJECT":"usted",
+        "INFO_SUPPORT_USER_ADDED_YOU_VERB":"usted ha sido agregado ",
+        "INFO_SUPPORT_USER_ADDED_COMPLEMENT":"unido",
+        "INFO_SUPPORT_USER_ADDED_VERB":"para charlar",
+        "INFO_SUPPORT_CHAT_REOPENED":"Chat reabierto",
+        "INFO_SUPPORT_CHAT_CLOSED":"Chat cerrado",
+
+        "TICKET_TAKING":"La solicitud ha sido recibida y el personal de asistencia está tratando con ella. \nPara agregar más comentarios, responda a este correo electrónico.",
+
+        "LABEL_ERROR_FIELD_REQUIRED": "Campo obligatorio",
+        "SENT_AN_ATTACHMENT": "envió un archivo adjunto",
+        "SENT_AN_IMAGE": "envió una imagen"
+
     }
 },
 {
@@ -265,14 +344,20 @@
         "BUTTON_EDIT_PROFILE":"Profil aktualisieren",
         "BUTTON_DOWNLOAD_TRANSCRIPT":"Download transcript",
         "RATE_CHAT":"Chat bewerten",
+
         "WELLCOME_TITLE":"Hallo, willkommen in Tiledesk 👋",
         "WELLCOME_MSG":"Wie können wir helfen?",
         "WELLCOME":"Herzlich willkommen",
+
+        "WELCOME_TITLE":"Hallo, willkommen in Tiledesk 👋",
+        "WELCOME_MSG":"Wie können wir helfen?",
+        "WELCOME":"Herzlich willkommen",
+
         "OPTIONS":"Optionen",
         "SOUND_OFF":"Ton aus",
         "SOUND_ON":"Ton an",
         "LOGOUT":"Ausloggen",
-        "CLOSE":"schließen",
+        "CLOSE":"Schließen",
         "PREV_CONVERSATIONS":"Ihre Gespräche",
         "YOU":"Du",
         "SHOW_ALL_CONV":"zeige alles",
@@ -281,7 +366,20 @@
         "SEE_PREVIOUS":"siehe vorher",
         "WAITING_TIME_FOUND":"Das Team antwortet normalerweise in $reply_time",
         "WAITING_TIME_NOT_FOUND":"Das Team wird so schnell wie möglich antworten",
-        "CLOSED":"GESCHLOSSEN"
+        "CLOSED":"Geschlossen",
+
+        "INFO_SUPPORT_USER_ADDED_SUBJECT": "Sie",
+        "INFO_SUPPORT_USER_ADDED_YOU_VERB": "Sie wurden hinzugefügt ",
+        "INFO_SUPPORT_USER_ADDED_COMPLEMENT": "beigetreten",
+        "INFO_SUPPORT_USER_ADDED_VERB": "zum Chatten",
+        "INFO_SUPPORT_CHAT_REOPENED": "Chat wieder geöffnet",
+        "INFO_SUPPORT_CHAT_CLOSED": "Chat geschlossen",
+
+        "TICKET_TAKING":"Die Anfrage ist eingegangen und wird vom Hilfspersonal bearbeitet.\nUm weitere Kommentare hinzuzufügen, antworten Sie auf diese E-Mail.",
+
+        "LABEL_ERROR_FIELD_REQUIRED": "Pflichtfeld",
+        "SENT_AN_ATTACHMENT": "Anhang gesendet",
+        "SENT_AN_IMAGE": "ein Bild gesendet"
     }
 },
 {
@@ -322,9 +420,15 @@
         "BUTTON_EDIT_PROFILE":"Atualizar perfil",
         "BUTTON_DOWNLOAD_TRANSCRIPT":"Download transcript",
         "RATE_CHAT":"Classificar conversa",
+        
         "WELLCOME_TITLE":"Olá, seja bem-vindo ao Tiledesk 👋",
         "WELLCOME_MSG":"Como podemos ajudar?",
         "WELLCOME":"Bem-vinda",
+
+        "WELCOME_TITLE":"Olá, seja bem-vindo ao Tiledesk 👋",
+        "WELCOME_MSG":"Como podemos ajudar?",
+        "WELCOME":"Bem-vinda",
+
         "OPTIONS":"Opções",
         "SOUND_OFF":"som desligado",
         "SOUND_ON":"som ligado",
@@ -338,7 +442,20 @@
         "SEE_PREVIOUS":"ver anterior",
         "WAITING_TIME_FOUND":"A equipe normalmente responde em $reply_time",
         "WAITING_TIME_NOT_FOUND":"A equipe responderá o mais breve possível",
-        "CLOSED":"FECHADO"
+        "CLOSED":"Fechado",
+
+        "INFO_SUPPORT_USER_ADDED_SUBJECT": "você",
+        "INFO_SUPPORT_USER_ADDED_YOU_VERB": "você foi adicionado ",
+        "INFO_SUPPORT_USER_ADDED_COMPLEMENT": "aderiu",
+        "INFO_SUPPORT_USER_ADDED_VERB": "para conversar",
+        "INFO_SUPPORT_CHAT_REOPENED": "Chat reaberto",
+        "INFO_SUPPORT_CHAT_CLOSED": "Bate-papo fechado",
+
+        "TICKET_TAKING":"A solicitação foi recebida e a equipe de assistência está tratando dela. \nPara adicionar mais comentários, responda a este e-mail.",
+
+        "LABEL_ERROR_FIELD_REQUIRED": "Campo obrigatório",
+        "SENT_AN_ATTACHMENT": "enviou um anexo",
+        "SENT_AN_IMAGE": "enviou uma imagem"
     }
 },
 {
@@ -379,14 +496,20 @@
         "BUTTON_EDIT_PROFILE":"Обновить профиль",
         "BUTTON_DOWNLOAD_TRANSCRIPT":"Download transcript",
         "RATE_CHAT":"Оценить чат",
+
         "WELLCOME_TITLE":"Привет, добро пожаловать в Tiledesk 👋",
         "WELLCOME_MSG":"Как мы можем помочь?",
         "WELLCOME":"желанный",
+
+        "WELCOME_TITLE":"Привет, добро пожаловать в Tiledesk 👋",
+        "WELCOME_MSG":"Как мы можем помочь?",
+        "WELCOME":"желанный",
+
         "OPTIONS":"опции",
         "SOUND_OFF":"звук выключен",
         "SOUND_ON":"звучать на",
         "LOGOUT":"выйти",
-        "CLOSE":"закрывать",
+        "CLOSE":"Закрывать",
         "PREV_CONVERSATIONS":"Ваши разговоры",
         "YOU":"Вы",
         "SHOW_ALL_CONV":"показать все",
@@ -395,7 +518,19 @@
         "SEE_PREVIOUS":"смотри предыдущий",
         "WAITING_TIME_FOUND":"Команда обычно отвечает в $reply_time",
         "WAITING_TIME_NOT_FOUND":"Команда ответит как можно скорее",
-        "CLOSED":"ЗАКРЫТО"
+        "CLOSED":"Закрыто",
+        "INFO_SUPPORT_USER_ADDED_SUBJECT": "вы",
+        "INFO_SUPPORT_USER_ADDED_YOU_VERB": "вы добавлены ",
+        "INFO_SUPPORT_USER_ADDED_COMPLEMENT": "присоединился",
+        "INFO_SUPPORT_USER_ADDED_VERB": "в чат",
+        "INFO_SUPPORT_CHAT_REOPENED": "Чат возобновлен",
+        "INFO_SUPPORT_CHAT_CLOSED": "Чат закрыт",
+
+        "TICKET_TAKING":"Запрос был получен, и обслуживающий персонал занимается им. \nЧтобы добавить больше комментариев, ответьте на это письмо.",
+
+        "LABEL_ERROR_FIELD_REQUIRED": "Обязательное поле",
+        "SENT_AN_ATTACHMENT": "отправлено вложение",
+        "SENT_AN_IMAGE": "отправил изображение"
     }
 },
 {
@@ -436,9 +571,15 @@
         "BUTTON_EDIT_PROFILE":"Profili güncelle",
         "BUTTON_DOWNLOAD_TRANSCRIPT":"Download transcript",
         "RATE_CHAT":"Sohbeti derecelendir",
+
         "WELLCOME_TITLE":"Merhaba Tiledesk’e hoş geldiniz. 👋",
         "WELLCOME_MSG":"Size nasıl yardımcı olabiliriz?",
         "WELLCOME":"Hoş geldiniz.",
+
+        "WELCOME_TITLE":"Merhaba Tiledesk’e hoş geldiniz. 👋",
+        "WELCOME_MSG":"Size nasıl yardımcı olabiliriz?",
+        "WELCOME":"Hoş geldiniz.",
+
         "OPTIONS":"Seçenekler",
         "SOUND_OFF":"Ses kapalı",
         "SOUND_ON":"Ses açık",
@@ -452,7 +593,20 @@
         "SEE_PREVIOUS":"Öncekine bak",
         "WAITING_TIME_FOUND":"Ekip genellikle …… içerisinde cevaplar $reply_time",
         "WAITING_TIME_NOT_FOUND":"Ekip en kısa süre içerisinde cevap verecektir.",
-        "CLOSED":"KAPALI"
+        "CLOSED":"Kapali",
+
+        "INFO_SUPPORT_USER_ADDED_SUBJECT": "siz",
+        "INFO_SUPPORT_USER_ADDED_YOU_VERB": "eklendiniz ",
+        "INFO_SUPPORT_USER_ADDED_COMPLEMENT": "katıldı",
+        "INFO_SUPPORT_USER_ADDED_VERB": "sohbet etmek",
+        "INFO_SUPPORT_CHAT_REOPENED": "Sohbet yeniden açıldı",
+        "INFO_SUPPORT_CHAT_CLOSED": "Sohbet kapatıldı",
+
+        "TICKET_TAKING":"Talep alındı ve yardım ekibi bununla ilgileniyor.\nDaha fazla yorum eklemek için bu e-postayı yanıtlayın.",
+
+        "LABEL_ERROR_FIELD_REQUIRED": "Gerekli alan",
+        "SENT_AN_ATTACHMENT": "bir ek gönderdi",
+        "SENT_AN_IMAGE": "bir resim gönderdi"
     }
 }
 ]

package/event/messageEvent.js

@@ -61,6 +61,11 @@ function populateMessageWithRequest(message, eventPrefix) {
   populate('participatingAgents').       
   populate({path:'requester',populate:{path:'id_user'}}).
   lean().
+  //perche lean?
+  // TODO availableAgentsCount nn c'è per il lean problema trigger
+  // request.department._id DA CORREGGERE ANCHE PER REQUEST.CREATE
+  // request.department.hasBot 
+  // request.isOpen
   cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient).
   exec(function (err, request) {
 
@@ -88,6 +93,7 @@ function populateMessageWithRequest(message, eventPrefix) {
           winston.debug("message.emit",messageJson );
           messageEvent.emit(eventPrefix,messageJson );
 
+          //se a req.first_text toglio ritorni a capo è sempre diverso da msg.txt
           if (message.text === request.first_text){
             messageEvent.emit(eventPrefix+'.first', messageJson );
           }
@@ -98,6 +104,17 @@ function populateMessageWithRequest(message, eventPrefix) {
             messageEvent.emit(eventPrefix+'.from.requester', messageJson );
           }
 
+//           olumn":21,"file":"/app/node_modules/mongoose/lib/model.js","function":null,"line":4869,"method":null,"native":false},{"column":11,"file":"/app/node_modules/mongoose/lib/query.js","function":"_hooks.execPost","line":4391,"method":"execPost","native":false},{"column":16,"file":"/app/node_modules/kareem/index.js","function":null,"line":135,"method":null,"native":false},{"column":9,"file":"internal/process/task_queues.js","function":"processTicksAndRejections","line":79,"method":null,"native":false}]}
+// 2021-01-26T10:30:16.045281+00:00 app[web.1]: error: uncaughtException: Cannot read property 'name' of undefined
+// 2021-01-26T10:30:16.045283+00:00 app[web.1]: TypeError: Cannot read property 'name' of undefined
+// 2021-01-26T10:30:16.045284+00:00 app[web.1]:     at /app/event/messageEvent.js:101:80
+// 2021-01-26T10:30:16.045284+00:00 app[web.1]:     at /app/node_modules/mongoose/lib/model.js:4846:16
+// 2021-01-26T10:30:16.045285+00:00 app[web.1]:     at /app/node_modules/mongoose/lib/helpers/promiseOrCallback.js:24:16
+// 2021-01-26T10:30:16.045285+00:00 app[web.1]:     at /app/node_modules/mongoose/lib/model.js:4869:21
+// 2021-01-26T10:30:16.045286+00:00 app[web.1]:     at _hooks.execPost (/app/node_modules/mongoose/lib/query.js:4391:11)
+// 2021-01-26T10:30:16.045286+00:00 app[web.1]:     at /app/node_modules/kareem/index.js:135:16
+// 2021-01-26T10:30:16.045287+00:00 app[web.1]: 
+
           message2Event.emit(eventPrefix+'.request.channel.' + request.channel.name, messageJson );
           message2Event.emit(eventPrefix+'.request.channelOutbound.' + request.channelOutbound.name, messageJson );
           message2Event.emit(eventPrefix+'.channel.' + message.channel.name, messageJson );
@@ -129,7 +146,7 @@ function populateMessageWithRequest(message, eventPrefix) {
       }   
           
   } else {
-    winston.warn("request is undefined in messageEvent. Is it a direct message ?" );
+    winston.debug("request is undefined in messageEvent. Is it a direct or group message ?" );
     messageEvent.emit(eventPrefix,messageJson );
     message2Event.emit(eventPrefix+'.channel.' + message.channel.name, messageJson );
   }

package/middleware/passport.js

@@ -63,7 +63,7 @@ module.exports = function(passport) {
 
   var opts = {
             // jwtFromRequest: ExtractJwt.fromAuthHeader(),
-            jwtFromRequest: ExtractJwt.fromAuthHeaderWithScheme("jwt"),
+            jwtFromRequest:ExtractJwt.fromExtractors([ExtractJwt.fromAuthHeaderWithScheme("jwt"), ExtractJwt.fromUrlQueryParameter('secret_token')]),            
             //this will help you to pass request body to passport
             passReqToCallback: true, //https://stackoverflow.com/questions/55163015/how-to-bind-or-pass-req-parameter-to-passport-js-jwt-strategy
             // secretOrKey: configSecret,
@@ -341,9 +341,15 @@ module.exports = function(passport) {
 
 
   passport.use(new BasicStrategy(function(userid, password, done) {
-     
-      User.findOne({ email: userid, status: 100}, 'email firstname lastname password emailverified id')
-      .cache(cacheUtil.defaultTTL, "users:email:"+userid)
+      
+      winston.debug("BasicStrategy: " + userid);
+      
+
+      var email = userid.toLowerCase();
+      winston.debug("email lowercase: " + email);
+
+      User.findOne({ email: email, status: 100}, 'email firstname lastname password emailverified id')
+      .cache(cacheUtil.defaultTTL, "users:email:"+email)
       .exec(function (err, user) {
        
         if (err) {

package/migrations/1619185894304-request-remove-duplicated-request-by-request_id--autosync.js

@@ -0,0 +1,67 @@
+var mongoose = require('mongoose');
+var winston = require('../config/winston');
+
+/**
+ * Make any changes you need to make to the database here
+ */
+async function up () { 
+  // Write migration here 
+  await new Promise((resolve, reject) => {
+
+  winston.info("Duplicate");
+
+
+  return mongoose.connection.db.collection('requests').aggregate(
+    {"$group" : { "_id": "$request_id", "count": { "$sum": 1 } } },
+    {"$match": {"_id" :{ "$ne" : null }, "count" : {"$gt": 1} } }, //"duplicated_request_id":{"$ne":true} 
+    {"$sort": {"count" : -1} },
+    {"$project": {"request_id" : "$_id", "_id" : 0} }
+  ).toArray( function (err, requests) {
+    if (err) {
+      winston.error("Schema migration: requests err", err);
+    }
+
+    winston.info("found requests", requests);
+    winston.info("found requests.length"+requests.length);
+ 
+    
+    requests.forEach(   
+      function(request, i){ 
+
+        winston.info("request",request); 
+        winston.info("request._id: " + request._id); 
+        
+
+        return mongoose.connection.db.collection('requests')
+          //.findOne({request_id:request._id},
+          // ,"id_project": request.id_project+"_deleted", 
+          .updateOne({request_id:request._id},{ "$set": { "request_id": request._id+"_duplicated", "duplicated_request_id":true } },
+          function (err, updates) {          
+            if (err) {
+              winston.error("Schema migration: requests err", err);  
+            } 
+            winston.info("updates",updates); 
+          });
+         
+      });
+      
+
+
+      winston.info("Schema updated path for requests "+requests.length);
+      return resolve('ok'); 
+
+    }); 
+
+  });
+}
+
+/**
+ * Make any changes that UNDO the up function side effects here (if possible)
+ */
+async function down () {
+  // Write migration here
+}
+
+module.exports = { up, down };
+
+

package/models/actionsConstants.js

@@ -0,0 +1,7 @@
+module.exports = {
+    CHAT_ACTION_MESSAGE : {
+        AGENT : "\\agent",
+        CLOSE : "\\close",    
+    }
+}
+    

package/models/department.js

@@ -2,6 +2,7 @@ var mongoose = require('mongoose');
 var Schema = mongoose.Schema;
 var routingConstants = require('../models/routingConstants');
 var winston = require('../config/winston');
+var TagSchema = require("../models/tag");
 
 var DepartmentSchema = new Schema({
   id_bot: {
@@ -46,6 +47,7 @@ var DepartmentSchema = new Schema({
     index: true
     // required: true
   },
+  tags: [TagSchema],
   status: {
     type: Number,
     default: 1,
@@ -71,6 +73,7 @@ DepartmentSchema.virtual('bot', {
 });
 
 DepartmentSchema.virtual('hasBot').get(function () {
+  // winston.debug("department hasBot virtual called");
   if (this.id_bot!=undefined) {
     return true;
   }else {

package/models/faq.js

@@ -93,8 +93,14 @@ FaqSchema.index({ id_project: 1, id_faq_kb: 1, question: 1 });
 // https://docs.mongodb.com/manual/core/index-text/
 // https://docs.mongodb.com/manual/tutorial/specify-language-for-text-index/
 // https://docs.mongodb.com/manual/reference/text-search-languages/#text-search-languages
-FaqSchema.index({question: 'text', answer: 'text'},
- {"name":"faq_fulltext","default_language": defaultFullTextLanguage,"language_override": "language", weights: {question: 10,answer: 1}}); // schema level
+
+
+FaqSchema.index({question: 'text'},
+ {"name":"faq_fulltext","default_language": defaultFullTextLanguage,"language_override": "language"}); // schema level
+
+//  FaqSchema.index({question: 'text', answer: 'text'},
+//  {"name":"faq_fulltext","default_language": defaultFullTextLanguage,"language_override": "language", weights: {question: 10,answer: 1}}); // schema level
+
 
 FaqSchema.index({ id_project: 1, id_faq_kb: 1, intent_display_name: 1  }, { unique: true }); 
 

package/models/faq_kb.js

@@ -53,6 +53,12 @@ var Faq_kbSchema = new Schema({
     default: uuidv4(),
     select: false
   },
+  language: {
+    type: String,
+    required: false,
+    default: 'en'
+    // index: true
+  },
   attributes: {
     type: Object,
   },

package/models/message.js

@@ -6,6 +6,12 @@ var MessageConstants = require('../models/messageConstants');
 var defaultFullTextLanguage = process.env.DEFAULT_FULLTEXT_INDEX_LANGUAGE || "none";
 
 var MessageSchema = new Schema({
+  // messageId: {
+  //   type: String,
+  //   required: true,
+  //   // unique: true???
+  //   index: true
+  // },
   sender: {
     type: String,
     required: true,
@@ -21,10 +27,10 @@ var MessageSchema = new Schema({
     required: true,
     index: true
   },
-  // recipientFullname: {
-  //   type: String,
-  //   required: false
-  // },
+  recipientFullname: {
+    type: String,
+    required: false
+  },
   type: {
     type: String,
     required: true,

package/models/messageConstants.js

@@ -14,10 +14,16 @@ module.exports = {
         DIRECT : "direct",    
     },
 
+    MESSAGE_TYPE : {
+        TEXT : "text",
+        IMAGE : "image",    
+        FRAME: "frame"
+    },
+
 
     LABELS : {
         EN : {
-            JOIN_OPERATOR_MESSAGE : "We are putting you in touch with an operator..",
+            // JOIN_OPERATOR_MESSAGE : "We are putting you in touch with an operator..",
             NO_AVAILABLE_OPERATOR_MESSAGE : "Hello, no operators are available at the moment. Please leave a chat message, we will reply to you soon.",
             // TOUCHING_OPERATOR: "We are putting you in touch with an operator. Please wait..",
             TOUCHING_OPERATOR: "A new support request has been assigned to you"
@@ -25,7 +31,7 @@ module.exports = {
             // REOPEN_MESSAGE : "Chat re-opened"
         },
         IT : {
-            JOIN_OPERATOR_MESSAGE : "La stiamo mettendo in contatto con un operatore. Attenda...",
+            // JOIN_OPERATOR_MESSAGE : "La stiamo mettendo in contatto con un operatore. Attenda...",
             NO_AVAILABLE_OPERATOR_MESSAGE : "Salve al momento non è disponibile alcun operatore. Lasci un messaggio in chat, la contatteremo presto.",
             TOUCHING_OPERATOR: "Una nuova richiesta di supporto è stata assegnata a te"
             // TOUCHING_OPERATOR :"La stiamo mettendo in contatto con un operatore. Attenda...",
@@ -33,7 +39,7 @@ module.exports = {
             // REOPEN_MESSAGE : "Chat riaperta"
         },
         "IT-IT" : {
-            JOIN_OPERATOR_MESSAGE : "La stiamo mettendo in contatto con un operatore. Attenda...",
+            // JOIN_OPERATOR_MESSAGE : "La stiamo mettendo in contatto con un operatore. Attenda...",
             NO_AVAILABLE_OPERATOR_MESSAGE : "Salve al momento non è disponibile alcun operatore. Lasci un messaggio in chat, la contatteremo presto.",
             TOUCHING_OPERATOR: "Una nuova richiesta di supporto è stata assegnata a te"
             // TOUCHING_OPERATOR :"La stiamo mettendo in contatto con un operatore. Attenda...",