@tiledesk/tiledesk-server 2.1.40 → 2.2.3

package/services/modulesManager.js

@@ -178,7 +178,7 @@ class ModulesManager {
             winston.debug("this.trigger:"+ this.trigger);
             this.triggerRoute = require('@tiledesk-ent/tiledesk-server-triggers').triggerRoute;
             winston.debug("this.triggerRoute:"+ this.triggerRoute);       
-            winston.info("ModulesManager init trigger loaded.");
+            winston.info("ModulesManager trigger initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init trigger module not found");
@@ -190,7 +190,7 @@ class ModulesManager {
 
         try {
             this.stripe = require('@tiledesk-ent/tiledesk-server-payments').stripeRoute;
-            winston.info("ModulesManager init stripe loaded");
+            winston.info("ModulesManager stripe initialized");
         } catch(err) {
            if (err.code == 'MODULE_NOT_FOUND') {
                winston.info("ModulesManager init stripe module not found");
@@ -203,8 +203,8 @@ class ModulesManager {
             this.resthookRoute = require('@tiledesk-ent/tiledesk-server-resthook').resthookRoute;
             winston.debug("this.resthookRoute:"+ this.resthookRoute);        
              this.subscriptionNotifier = require('@tiledesk-ent/tiledesk-server-resthook').subscriptionNotifier;
-            this.subscriptionNotifier.start();
-            winston.info("ModulesManager init resthook loaded");
+            // this.subscriptionNotifier.start();
+            winston.info("ModulesManager resthook initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init resthookRoute module not found");
@@ -217,7 +217,7 @@ class ModulesManager {
        try {
             this.analyticsRoute = require('@tiledesk-ent/tiledesk-server-analytics').analyticsRoute;
             winston.debug("this.analyticsRoute:"+ this.analyticsRoute);        
-            winston.info("ModulesManager init analyticsRoute loaded");
+            winston.info("ModulesManager analyticsRoute initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init analytics module not found");
@@ -229,13 +229,13 @@ class ModulesManager {
 
         try {
             this.activityArchiver = require('@tiledesk-ent/tiledesk-server-activities').activityArchiver;
-            this.activityArchiver.listen();
+            // this.activityArchiver.listen();
             winston.debug("this.activityArchiver:"+ this.activityArchiver);   
             
             this.activityRoute = require('@tiledesk-ent/tiledesk-server-activities').activityRoute;
             winston.debug("this.activityRoute:"+ this.activityRoute);
 
-            winston.info("ModulesManager init activities loaded");
+            winston.info("ModulesManager activities initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init activities module not found");
@@ -248,13 +248,13 @@ class ModulesManager {
 
         try {
             this.jwthistoryArchiver = require('@tiledesk-ent/tiledesk-server-jwthistory').jwthistoryArchiver;
-            this.jwthistoryArchiver.listen();
+            // this.jwthistoryArchiver.listen();
             winston.debug("this.jwthistoryArchiver:"+ this.jwthistoryArchiver);   
             
             this.jwthistoryRoute = require('@tiledesk-ent/tiledesk-server-jwthistory').jwthistoryRoute;
             winston.debug("this.jwthistoryRoute:"+ this.jwthistoryRoute);
 
-            winston.info("ModulesManager init jwthistory loaded");
+            winston.info("ModulesManager jwthistory initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init jwthistory module not found");
@@ -268,13 +268,13 @@ class ModulesManager {
 
         try {
             this.requestHistoryArchiver = require('@tiledesk-ent/tiledesk-server-request-history').listener;
-            this.requestHistoryArchiver.listen();
+            // this.requestHistoryArchiver.listen();
             winston.debug("this.requestHistoryArchiver:"+ this.requestHistoryArchiver);   
             
             this.requestHistoryRoute = require('@tiledesk-ent/tiledesk-server-request-history').route;
             winston.debug("this.requestHistoryRoute:"+ this.requestHistoryRoute);
 
-            winston.info("ModulesManager init requestHistory loaded");
+            winston.info("ModulesManager requestHistory initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init requestHistory module not found");
@@ -289,10 +289,10 @@ class ModulesManager {
 
         try {
             this.dialogflowListener = require('@tiledesk-ent/tiledesk-server-dialogflow').listener;
-            this.dialogflowListener.listen();
+            // this.dialogflowListener.listen();
             winston.debug("this.dialogflowListener:"+ this.dialogflowListener);           
 
-            winston.info("ModulesManager init dialogflow loaded");
+            winston.info("ModulesManager dialogflow initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init dialogflow module not found");
@@ -304,10 +304,10 @@ class ModulesManager {
 
         try {
             this.routingQueue = require('@tiledesk-ent/tiledesk-server-routing-queue').listener;
-            this.routingQueue.listen();
+            // this.routingQueue.listen();
             winston.debug("this.routingQueue:"+ this.routingQueue);           
 
-            winston.info("ModulesManager init routing queue loaded");
+            winston.info("ModulesManager routing queue initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init routing queue module not found");
@@ -322,7 +322,7 @@ class ModulesManager {
             this.queue = require('@tiledesk-ent/tiledesk-server-queue');            
             winston.debug("this.queue:"+ this.queue);           
 
-            winston.info("ModulesManager init queue loaded");
+            winston.info("ModulesManager queue initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init queue module not found");
@@ -335,7 +335,7 @@ class ModulesManager {
         try {            
             this.cache = require('@tiledesk-ent/tiledesk-server-cache').cachegoose(config.mongoose);            
             winston.debug("this.cache:"+ this.cache);           
-            winston.info("ModulesManager init cache loaded");
+            winston.info("ModulesManager cache initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init cache module not found");
@@ -347,7 +347,7 @@ class ModulesManager {
         try {
             this.cannedResponseRoute = require('@tiledesk-ent/tiledesk-server-canned').cannedResponseRoute;
             winston.debug("this.cannedResponseRoute:"+ this.cannedResponseRoute);        
-            winston.info("ModulesManager init cannedResponseRoute loaded");
+            winston.info("ModulesManager cannedResponseRoute initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init canned module not found");
@@ -359,7 +359,7 @@ class ModulesManager {
         try {
             this.tagRoute = require('@tiledesk-ent/tiledesk-server-tags').tagRoute;
             winston.debug("this.tagRoute:"+ this.tagRoute);        
-            winston.info("ModulesManager init tagRoute loaded");
+            winston.info("ModulesManager tagRoute initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init tag module not found");
@@ -371,7 +371,7 @@ class ModulesManager {
         try {
             this.groupsRoute = require('@tiledesk-ent/tiledesk-server-groups').groupsRoute;
             winston.debug("this.groupsRoute:"+ this.groupsRoute);        
-            winston.info("ModulesManager init groupsRoute loaded");
+            winston.info("ModulesManager groupsRoute initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init group module not found");
@@ -385,7 +385,7 @@ class ModulesManager {
         if (config && config.routes && config.routes.departmentsRoute) {
             try {                          
                 require('@tiledesk-ent/tiledesk-server-departments').ext(config.routes.departmentsRoute, config.passport);
-                winston.info("ModulesManager init departmentsRoute loaded");
+                winston.info("ModulesManager departmentsRoute initialized");
             } catch(err) {
                 if (err.code == 'MODULE_NOT_FOUND') {
                     winston.info("ModulesManager init departments module not found");
@@ -398,7 +398,7 @@ class ModulesManager {
         if (config && config.routes && config.routes.projectsRoute) {
             try {                          
                 require('@tiledesk-ent/tiledesk-server-mt').ext(config.routes.projectsRoute, config.passport);
-                winston.info("ModulesManager init mt loaded");
+                winston.info("ModulesManager mt initialized");
             } catch(err) {
                 if (err.code == 'MODULE_NOT_FOUND') {
                     winston.info("ModulesManager init mt module not found");
@@ -416,7 +416,7 @@ class ModulesManager {
             this.widgetsRoute = config.routes.widgetsRoute;
             winston.debug(" this.widgetsRoute:"+  this.widgetsRoute);        
 
-            winston.info("ModulesManager init visitorCounter loaded");
+            winston.info("ModulesManager visitorCounter initialized");
         } catch(err) {
             if (err.code == 'MODULE_NOT_FOUND') {
                 winston.info("ModulesManager init visitorCounter module not found");
@@ -454,6 +454,69 @@ class ModulesManager {
 
 
         
+    }
+
+
+    start() {
+
+        // stampa log
+        if (this.subscriptionNotifier) {
+            try {
+                this.subscriptionNotifier.start();
+                winston.info("ModulesManager subscriptionNotifier started");            
+            } catch(err) {        
+                winston.info("ModulesManager error starting subscriptionNotifier module", err);            
+            }
+        }
+
+        if (this.activityArchiver) {
+            try {
+                this.activityArchiver.listen();
+                winston.info("ModulesManager activityArchiver started");
+            } catch(err) {        
+                winston.info("ModulesManager error starting activityArchiver module", err);            
+            }
+        }
+        
+        if (this.jwthistoryArchiver) {
+            try {
+                this.jwthistoryArchiver.listen();
+                winston.info("ModulesManager jwthistoryArchiver started");
+            } catch(err) {        
+                winston.info("ModulesManager error starting jwthistoryArchiver module", err);            
+            }
+        }
+
+        if (this.requestHistoryArchiver) {
+            try {
+                this.requestHistoryArchiver.listen();
+                winston.info("ModulesManager requestHistoryArchiver started");
+            } catch(err) {        
+                winston.info("ModulesManager error starting requestHistoryArchiver module", err);            
+            }
+        }
+        if (this.routingQueue) {
+            try {
+                this.routingQueue.listen();
+                winston.info("ModulesManager routingQueue started");
+            } catch(err) {        
+                winston.info("ModulesManager error starting routingQueue module", err);            
+            }
+        }
+        if (this.dialogflowListener) {
+            try {
+                this.dialogflowListener.listen();
+                winston.info("ModulesManager dialogflowListener started");
+            } catch(err) {        
+                winston.info("ModulesManager error starting dialogflowListener module", err);            
+            }
+        }
+
+
+        
+
+
+         
     }
 
 

package/services/requestService.js

@@ -123,6 +123,9 @@ class RequestService {
            winston.debug("routeInternal assigned_operator_id: "+ assigned_operator_id);
            winston.debug("routeInternal status: "+ status);
 
+
+
+          //  cosi modifica la request originale forse devi fare il clone?????
           request.status = status;
 
           request.participants = participants;          
@@ -187,14 +190,29 @@ class RequestService {
 
           return that.routeInternal(request, departmentid, id_project, nobot ).then(function(routedRequest){
 
-            winston.debug("after routeInternal");
+            winston.debug("after routeInternal",routedRequest);
             // winston.info("requestBeforeRoute.participants " +requestBeforeRoute.request_id , requestBeforeRoute.participants);
             // console.log("routedRequest.participants " +routedRequest.request_id , routedRequest.participants);
-            winston.debug("request.status:" + requestBeforeRoute.status);
+            winston.debug("requestBeforeRoute.status:" + requestBeforeRoute.status);
             winston.debug("routedRequest.status:" + routedRequest.status);
 
+            let beforeDepartmentId;
+            if (requestBeforeRoute.department) { //requestBeforeRoute.department can be empty for internal ticket
+              beforeDepartmentId = requestBeforeRoute.department.toString();
+              winston.debug("beforeDepartmentId:"+ beforeDepartmentId);
+            }
+            
+            let afterDepartmentId;
+            if (routedRequest.department) {
+              afterDepartmentId = routedRequest.department.toString();
+              winston.debug("afterDepartmentId:"+ afterDepartmentId);
+            }
+                  
+            
+            if (requestBeforeRoute.status === routedRequest.status && 
+                 beforeDepartmentId === afterDepartmentId && 
+                requestUtil.arraysEqual(beforeParticipants, routedRequest.participants)) {
 
-            if (requestBeforeRoute.status === routedRequest.status && requestUtil.arraysEqual(beforeParticipants, routedRequest.participants)) {
               winston.verbose("Request " +request.request_id + " contains already the same participants at the same request status. Routed to the same participants");
 
               if (no_populate==="true" || no_populate===true) {
@@ -209,6 +227,8 @@ class RequestService {
               .populate('participatingAgents')  
               .populate({path:'requester',populate:{path:'id_user'}})
               .execPopulate( function(err, requestComplete) {
+                winston.debug("requestComplete",requestComplete);
+                
                 return resolve(requestComplete);
               });
             }
@@ -222,7 +242,7 @@ class RequestService {
                 return reject(err);
               }
               
-              winston.debug("after save");
+              winston.debug("after save savedRequest", savedRequest);
 
               return savedRequest
               .populate('lead')
@@ -265,7 +285,6 @@ class RequestService {
               
               requestEvent.emit('request.update',requestComplete);
               requestEvent.emit("request.update.comment", {comment:"REROUTE",request:requestComplete});
-              // requestEvent.emit('request.participants.update', {beforeRequest:request, request:requestComplete});
               requestEvent.emit('request.participants.update', {beforeRequest:request, 
                 removedParticipants:removedParticipants, 
                 addedParticipants:addedParticipants,
@@ -328,7 +347,7 @@ class RequestService {
 
   createWithRequester(project_user_id, lead_id, id_project, first_text, departmentid, sourcePage, language, userAgent, status, createdBy, attributes, subject, preflight) {
 
-    var request_id = 'support-group-'+uuidv4();
+    var request_id = 'support-group-'+ id_project + "-" + uuidv4();
     winston.debug("request_id: "+request_id);
     
     return this.createWithIdAndRequester(request_id, project_user_id, lead_id, id_project, first_text, departmentid, sourcePage, language, userAgent, status, createdBy, attributes, subject, preflight);
@@ -354,11 +373,13 @@ class RequestService {
     var lead_id = request.lead_id;
     var id_project = request.id_project;
 
-    //TODO rimuovi ritorni a capo first_text, fai anche trim
-    var first_text;  
-    if (request.first_text) {  //first_text can be empty for type image
-      first_text = request.first_text.replace(/[\n\r]+/g, '');
-    }
+    var first_text = request.first_text;
+    //removed for ticket
+    // // lascia che sia nico a fare il replace...certo tu devi fare il test che tutto sia ok quindi dopo demo
+    // var first_text;  
+    // if (request.first_text) {  //first_text can be empty for type image
+    //   first_text = request.first_text.replace(/[\n\r]+/g, ' '); //replace new line with space
+    // }
      
     var departmentid = request.departmentid;
     var sourcePage = request.sourcePage;
@@ -373,6 +394,10 @@ class RequestService {
     var location = request.location;
     var participants = request.participants || [];
 
+    var tags = request.tags;
+    var notes = request.notes;
+    var priority = request.priority;
+
     if (!departmentid) {
       departmentid ='default';
     }
@@ -393,7 +418,8 @@ class RequestService {
         var context = {request: {request_id:request_id, project_user_id:project_user_id, lead_id:lead_id, id_project:id_project, 
           first_text:first_text, departmentid:departmentid, sourcePage:sourcePage, language:language, userAgent:userAgent, status:status, 
           createdBy:createdBy, attributes:attributes, subject:subject, preflight: preflight, channel: channel, location: location,
-          participants:participants}};
+          participants:participants, tags: tags, notes:notes,
+          priority: priority}};
 
           winston.debug("context",context);
 
@@ -409,9 +435,14 @@ class RequestService {
 
            var snapshot = {};
 
-          //  getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
-           var result = await departmentService.getOperators(departmentid, id_project, false, undefined, context);
-           winston.debug("getOperators", result);
+           try {
+            //  getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
+              var result = await departmentService.getOperators(departmentid, id_project, false, undefined, context);
+              winston.debug("getOperators", result);
+           } catch(err) {
+            return reject(err);
+           }
+          
  
           
            agents = result.agents;
@@ -513,7 +544,10 @@ class RequestService {
                 preflight: preflight,
                 channel: channel,
                 location: location,
-                snapshot: snapshot
+                snapshot: snapshot,
+                tags: tags,
+                notes: notes,
+                priority: priority
               });
                     
 
@@ -704,10 +738,16 @@ class RequestService {
 
   changeFirstTextAndPreflightByRequestId(request_id, id_project, first_text, preflight) {
 
+
     return new Promise(function (resolve, reject) {
      // winston.debug("request_id", request_id);
      // winston.debug("newstatus", newstatus);
 
+        if (!first_text) {
+              winston.error(err);
+              return reject({err:" Error changing first text. The field first_text is empty"});
+        }
+        
         return Request       
         .findOneAndUpdate({request_id: request_id, id_project: id_project}, {first_text: first_text, preflight: preflight}, {new: true, upsert:false})
         .populate('lead')
@@ -1569,7 +1609,7 @@ class RequestService {
 
 
       // return Request.findById(id).then(function (request) {
-        if (request.participants.indexOf(tag)==-1){
+        if (request.tags.indexOf(tag)==-1){
           request.tags.push(tag);        
 // check error here
 
@@ -1678,3 +1718,4 @@ var requestService = new RequestService();
 
 
 module.exports = requestService;
+

package/template/email/assignedEmailMessage.html

@@ -0,0 +1,205 @@
+
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html lang="en" xmlns="http://www.w3.org/1999/xhtml" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+
+<head>
+    <meta name="viewport" content="width=device-width" />
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <title>New message ticket from TileDesk</title>
+
+    <style type="text/css">
+    img {
+        max-width: 100%;
+        margin-left:16px;
+        margin-bottom:16px;
+        text-align:center !important;
+    }
+    body {
+        -webkit-font-smoothing: antialiased; -webkit-text-size-adjust: none; width: 100% !important; height: 100%; line-height: 1.6em;
+    }
+    body {
+        background-color: #f6f6f6;
+    }
+
+    @media only screen and (max-width: 640px) {
+        body {
+        padding: 0 !important;
+        }
+        h1 {
+        font-weight: 800 !important; margin: 20px 0 5px !important;
+        text-align:center !important;
+        }
+        h2 {
+        font-weight: 800 !important; margin: 20px 0 5px !important;
+        }
+        h3 {
+        font-weight: 800 !important; margin: 20px 0 5px !important;
+        }
+        h4 {
+        font-weight: 800 !important; margin: 20px 0 5px !important;
+        }
+        h1 {
+        font-size: 22px !important;
+        }
+        h2 {
+        font-size: 18px !important;
+        }
+        h3 {
+        font-size: 16px !important;
+        }
+        .container {
+        padding: 0 !important; width: 100% !important;
+        }
+        .content {
+        padding: 0 !important;
+        }
+        .content-wrap {
+        padding: 10px !important;
+        }
+        .invoice {
+        width: 100% !important;
+        }
+    }
+    </style>
+</head>
+
+<body itemscope itemtype="http://schema.org/EmailMessage" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; -webkit-font-smoothing: antialiased; -webkit-text-size-adjust: none; width: 100% !important; height: 100%; line-height: 1.6em; background-color: #f6f6f6; margin: 0;" bgcolor="#f6f6f6">
+
+    {{#if baseScope.replyEnabled}}
+        <div>\# Please type your reply above this line \#</div>
+    {{/if}}
+
+    <!-- <table class="body-wrap" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; width: 100%; background-color: #f6f6f6; margin: 0;" bgcolor="#f6f6f6">
+    <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+        <td style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;" valign="top"></td>
+        <td class="container" width="600" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; display: block !important; max-width: 600px !important; clear: both !important; margin: 0 auto;" valign="top">
+        <div class="content" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; max-width: 600px; display: block; margin: 0 auto; padding: 20px;"> -->
+
+
+            <table class="main" width="100%" cellpadding="0" cellspacing="0" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; border-radius: 3px; background-color: #fff; margin: 0; border: 1px solid #e9e9e9;" bgcolor="#fff">
+            
+            <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+
+            <div style="text-align:center">
+            <a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
+                <img src="https://tiledesk.com/tiledesk-logo-x1.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
+            </a>
+            </div>
+            </tr>
+
+            <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+
+                <td class="alert alert-warning" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 16px; vertical-align: top; font-weight: 500; text-align: center; border-radius: 3px 3px 0 0; margin: 0;" align="center"  valign="top">
+                <div>
+                    <h2>New Message from a ticket assigned to you</h2>
+                </div>
+
+                </td>
+            </tr>
+            
+            <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <td class="content-wrap" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 20px;" valign="top">
+                <table width="100%" cellpadding="0" cellspacing="0" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+
+            <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">              
+                <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+{{#ifEquals message.type "text"}}
+<div style="white-space: pre-wrap;">{{{msgText}}}</div>
+{{/ifEquals}}
+{{#ifEquals message.type "image"}}
+    <img src="{{message.metadata.src}}"/>
+{{/ifEquals}}
+{{#ifEquals message.type "file"}}
+    <a href="{{message.metadata.src}}">{{message.metadata.name}}</a>
+{{/ifEquals}}
+
+                </td>
+                </tr>
+
+                                
+
+
+                <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                Project name : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{project.name}}</strong>
+                </td>
+                </tr>
+                                
+
+                <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                Department name : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{request.department.name}}</strong>
+                </td>
+                </tr>
+
+                <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                From email : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{request.lead.email}}</strong>
+                </td>
+                </tr>
+
+                <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                Contact name : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{request.lead.fullname}}</strong>
+                </td>
+                </tr>
+
+                <!-- <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                Assignee : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"></strong> 
+                </td>
+                </tr> -->
+
+                <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                Channel : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                    {{#ifEquals request.channel.name "chat21"}}
+                        Chat
+                    {{else}}
+                        {{request.channel.name}}
+                    {{/ifEquals}}                        
+                    </strong>                   
+                </td>
+                </tr>
+
+                <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                <a href="{{baseScope.baseUrl}}/#/project/{{request.id_project}}/wsrequest/{{request.request_id}}/messages">Open the dashboard</a>.
+                    
+                </td>
+                </tr>
+            
+
+            
+
+                
+                    <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                    <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                    </td>
+                    </tr>
+                </table>
+                </td>
+            </tr>
+            </table>
+            <div class="footer" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; width: 100%; clear: both; color: #999; margin: 0; padding: 20px;">
+            <table width="100%" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <td class="aligncenter content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; vertical-align: top; color: #999; text-align: center; margin: 0; padding: 0 0 20px;" align="center" valign="top">
+                    <span><a href="http://www.tiledesk.com" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; color: #999; text-decoration: underline; margin: 0;" > Tiledesk.com </a></span>
+                    <br><span><a href="%unsubscribe_url%"  style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; color: #999; text-decoration: underline; margin: 0;">Unsubscribe</a></span>
+                </td>
+                </tr>
+            </table>
+
+
+
+            <!-- </div>
+        </div>
+        </td>
+        <td style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;" valign="top"></td>
+    </tr>
+    </table> -->
+
+
+</body>
+</html>