@supportbridge/sdk 0.8.1

package/dist/install.js

@@ -0,0 +1,215 @@
+import { registerAppResource, registerAppTool } from "@modelcontextprotocol/ext-apps/server";
+import { z } from "zod";
+import { SupportBridgeClient } from "./client.js";
+import { SupportBridgeControlPlane } from "./control-plane.js";
+import { createSupportChatApp, workingConversation } from "./mcp-app.js";
+import { createPolicyBuilderApp } from "./policy-app.js";
+import { instrumentMcpTool, supportDecisionTools } from "./mcp.js";
+export class SupportBridge {
+    static install(server, options) {
+        return installSupportBridge(server, options);
+    }
+}
+export function installSupportBridge(server, options) {
+    const baseUrl = (options.baseUrl ?? "https://supportbridge-control-plane.onrender.com").replace(/\/$/, "");
+    const client = new SupportBridgeClient({
+        source: options.source,
+        endpoint: `${baseUrl}/v1/events`,
+        apiKey: options.apiKey,
+        ...(options.environment ? { environment: options.environment } : {}),
+        ...(options.serviceVersion ? { serviceVersion: options.serviceVersion } : {}),
+        ...(options.privacy ? { privacy: options.privacy } : {}),
+        ...options.client
+    });
+    const controlPlane = new SupportBridgeControlPlane(client, {
+        baseUrl,
+        apiKey: options.apiKey,
+        ...(options.policyRefreshIntervalMs ? { refreshIntervalMs: options.policyRefreshIntervalMs } : {}),
+        ...(options.fetch ? { fetch: options.fetch } : {})
+    });
+    const app = createSupportChatApp(controlPlane, options.app);
+    const policyApp = createPolicyBuilderApp(options.policyApp?.resourceUri ? { resourceUri: options.policyApp.resourceUri } : {});
+    const decisions = supportDecisionTools(client, options.identify, { controlPlane, appMeta: app.toolMeta });
+    registerAppTool(server, "talk_to_support", {
+        title: "Talk to human support",
+        description: "Open a live human-support request. Call only after the user agrees to contact support. Returns a session ID used by the support messaging tools.",
+        inputSchema: z.object({
+            issue_summary: z.string().min(1).max(2_000),
+            customer: z.string().max(300).optional(),
+            error_code: z.string().max(300).optional(),
+            priority: z.enum(["normal", "urgent"]).optional()
+        }),
+        _meta: app.toolMeta
+    }, async (arguments_, context) => {
+        const identity = await options.identify(context);
+        if (!identity)
+            return { isError: true, content: [{ type: "text", text: "An authenticated user is required to open support." }] };
+        const brief = client.buildSupportBrief(identity, arguments_.issue_summary);
+        const ticket = await controlPlane.createTicket({
+            identity,
+            issue: arguments_.issue_summary ?? brief.issue,
+            ...(arguments_.customer ?? brief.customer ? { customer: arguments_.customer ?? brief.customer } : {}),
+            ...(arguments_.error_code ?? brief.errorCode ? { errorCode: arguments_.error_code ?? brief.errorCode } : {}),
+            ...(arguments_.priority ? { priority: arguments_.priority } : {})
+        });
+        return {
+            content: [{ type: "text", text: `Support chat ${ticket.id} opened.` }],
+            structuredContent: workingConversation({ ticket, messages: [] }, ticket.id),
+            _meta: app.toolMeta
+        };
+    });
+    registerAppTool(server, "request_assistance", {
+        title: "Request available representative",
+        description: "Accept an available sales, success, or support representative's assistance offer and open the live conversation. Call only after the user agrees.",
+        inputSchema: z.object({
+            trigger_id: z.string().min(1),
+            issue_summary: z.string().min(1).max(2_000),
+            customer: z.string().max(300).optional(),
+            priority: z.enum(["normal", "urgent"]).optional()
+        }),
+        _meta: app.toolMeta
+    }, async (arguments_, context) => {
+        const identity = await options.identify(context);
+        if (!identity)
+            return { isError: true, content: [{ type: "text", text: "An authenticated user is required to request assistance." }] };
+        await client.decideSupport(arguments_.trigger_id, identity, "accepted");
+        const ticket = await controlPlane.createTicket({ identity, issue: arguments_.issue_summary, triggerId: arguments_.trigger_id, requestType: "assistance", ...(arguments_.customer ? { customer: arguments_.customer } : {}), ...(arguments_.priority ? { priority: arguments_.priority } : {}) });
+        return { content: [{ type: "text", text: `Live assistance ${ticket.id} opened.` }], structuredContent: workingConversation({ ticket, messages: [] }, ticket.id), _meta: app.toolMeta };
+    });
+    registerAppTool(server, "open_support_chat", {
+        title: "Open existing support chat",
+        description: "Reopen the embedded live-chat window for an existing support session. This does not create a new ticket.",
+        inputSchema: z.object({ session_id: z.string().min(1) }),
+        _meta: app.toolMeta
+    }, async ({ session_id }) => ({
+        content: [{ type: "text", text: `Support chat ${session_id} opened.` }],
+        structuredContent: workingConversation(await controlPlane.getChat(session_id), session_id),
+        _meta: app.toolMeta
+    }));
+    registerAppTool(server, "accept_support_offer", {
+        title: "Open support chat",
+        description: "Accept a pending human-support offer and open the live support conversation. Call only after the user agrees.",
+        inputSchema: z.object({
+            trigger_id: z.string().min(1),
+            issue_summary: z.string().max(2_000).optional(),
+            customer: z.string().max(300).optional(),
+            error_code: z.string().max(300).optional(),
+            priority: z.enum(["normal", "urgent"]).optional()
+        }),
+        _meta: app.toolMeta
+    }, decisions.accept_support_offer);
+    registerAppTool(server, "dismiss_support_offer", {
+        title: "Decline support",
+        description: "Decline a pending human-support offer, allowing the original request to be retried.",
+        inputSchema: z.object({ trigger_id: z.string().min(1), reason: z.string().max(1_000).optional() }),
+        _meta: { ui: { visibility: ["model"] } }
+    }, decisions.dismiss_support_offer);
+    const appOnlyMeta = { ui: { resourceUri: app.resourceUri, visibility: ["app"] } };
+    registerAppTool(server, "get_support_chat", {
+        title: "Refresh support chat",
+        inputSchema: z.object({ ticket_id: z.string().min(1) }),
+        _meta: appOnlyMeta
+    }, app.tools.get_support_chat);
+    registerAppTool(server, "send_support_message", {
+        title: "Send support message",
+        inputSchema: z.object({
+            ticket_id: z.string().min(1), text: z.string().min(1).max(4_000), sender_name: z.string().max(200).optional()
+        }),
+        _meta: appOnlyMeta
+    }, app.tools.send_support_message);
+    const workingToolMeta = { ui: { visibility: ["model", "app"] } };
+    registerAppTool(server, "support_get_messages", {
+        title: "Check support messages",
+        description: "Check a support session for replies and return the complete transcript and status.",
+        inputSchema: z.object({ session_id: z.string().min(1) }),
+        _meta: workingToolMeta
+    }, app.tools.support_get_messages);
+    registerAppTool(server, "support_send_message", {
+        title: "Message support",
+        description: "Send a message from the MCP user to the human representative.",
+        inputSchema: z.object({ session_id: z.string().min(1), message: z.string().min(1).max(4_000) }),
+        _meta: workingToolMeta
+    }, app.tools.support_send_message);
+    registerAppTool(server, "support_end_session", {
+        title: "End support chat",
+        description: "End the user's human-support session.",
+        inputSchema: z.object({ session_id: z.string().min(1) }),
+        _meta: workingToolMeta
+    }, app.tools.support_end_session);
+    registerAppTool(server, "support_reopen_session", {
+        title: "Reopen support chat",
+        description: "Reopen a resolved human-support session.",
+        inputSchema: z.object({ session_id: z.string().min(1) }),
+        _meta: workingToolMeta
+    }, app.tools.support_reopen_session);
+    registerAppResource(server, "SupportBridge chat", app.resourceUri, {
+        mimeType: app.mimeType,
+        _meta: app.resourceMeta
+    }, async () => app.resourceContents());
+    if (options.policyApp?.enabled !== false) {
+        registerAppTool(server, "open_policy_builder", {
+            title: "Open policy builder",
+            description: "Open the interactive SupportBridge policy builder. Generated policies are drafts only and require explicit review and approval.",
+            inputSchema: z.object({ prompt: z.string().max(4_000).optional() }),
+            _meta: policyApp.toolMeta
+        }, async ({ prompt }, context) => {
+            const identity = await options.identify(context);
+            if (!identity?.workspaceId)
+                return { isError: true, content: [{ type: "text", text: "An authenticated workspace administrator is required." }] };
+            const generated = await policyApp.tools.generate_policy_draft({ prompt: prompt ?? "Create a new policy", workspace_id: identity.workspaceId, environment_id: options.environment, actor_id: identity.userId });
+            return { ...generated, _meta: policyApp.toolMeta };
+        });
+        const policyAppOnlyMeta = { ui: { resourceUri: policyApp.resourceUri, visibility: ["app"] } };
+        registerAppTool(server, "generate_policy_draft", {
+            title: "Generate policy draft",
+            inputSchema: z.object({ prompt: z.string().min(1).max(4_000), workspace_id: z.string().min(1), environment_id: z.string().optional(), actor_id: z.string().min(1) }),
+            _meta: policyAppOnlyMeta
+        }, policyApp.tools.generate_policy_draft);
+        registerAppTool(server, "validate_policy_draft", {
+            title: "Validate policy draft",
+            inputSchema: z.object({ policy: z.unknown() }),
+            _meta: policyAppOnlyMeta
+        }, async ({ policy }) => policyApp.tools.validate_policy_draft({ policy: policy }));
+        registerAppTool(server, "simulate_policy_draft", {
+            title: "Simulate policy draft",
+            inputSchema: z.object({ policy: z.unknown(), facts: z.record(z.unknown()), event_type: z.string().optional() }),
+            _meta: policyAppOnlyMeta
+        }, async ({ policy, ...arguments_ }) => policyApp.tools.simulate_policy_draft({ policy: policy, ...arguments_ }));
+        registerAppResource(server, "SupportBridge policy builder", policyApp.resourceUri, {
+            mimeType: policyApp.mimeType,
+            _meta: policyApp.resourceMeta
+        }, async () => policyApp.resourceContents());
+    }
+    controlPlane.startPolicySync();
+    client.recordDiagnostic("installation_verified", "SupportBridge MCP integration installed", {
+        telemetry: true,
+        policies: true,
+        mcpApp: true,
+        chat: true,
+        policyEngine: true,
+        policyBuilderApp: options.policyApp?.enabled !== false,
+        sdkVersion: "0.8.1",
+        resourceUri: app.resourceUri
+    });
+    const shutdown = () => void installation.close();
+    const installation = {
+        client,
+        controlPlane,
+        resourceUri: app.resourceUri,
+        ...(options.policyApp?.enabled !== false ? { policyResourceUri: policyApp.resourceUri } : {}),
+        instrumentTool: (toolName, handler, localOptions = {}) => instrumentMcpTool(client, toolName, handler, {
+            ...localOptions,
+            identify: (_arguments, context) => options.identify(context)
+        }),
+        close: async () => {
+            process.off("SIGTERM", shutdown);
+            process.off("SIGINT", shutdown);
+            controlPlane.stopPolicySync();
+            await client.close();
+        }
+    };
+    process.once("SIGTERM", shutdown);
+    process.once("SIGINT", shutdown);
+    return installation;
+}
+//# sourceMappingURL=install.js.map

package/dist/install.js.map

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package/dist/mcp-app.d.ts

@@ -0,0 +1,50 @@
+import type { SupportBridgeControlPlane } from "./control-plane.js";
+import type { McpToolResult } from "./mcp.js";
+export declare const SUPPORT_CHAT_RESOURCE_URI = "ui://supportbridge/chat-v0.8.1.html";
+export declare const SUPPORT_CHAT_MIME_TYPE = "text/html;profile=mcp-app";
+export interface SupportChatAppOptions {
+    resourceUri?: string;
+    title?: string;
+    pollIntervalMs?: number;
+}
+export interface SupportChatApp {
+    resourceUri: string;
+    mimeType: typeof SUPPORT_CHAT_MIME_TYPE;
+    toolMeta: Record<string, unknown>;
+    resourceMeta: Record<string, unknown>;
+    resourceContents(): {
+        contents: Array<{
+            uri: string;
+            mimeType: string;
+            text: string;
+            _meta: Record<string, unknown>;
+        }>;
+    };
+    tools: {
+        get_support_chat(arguments_: {
+            ticket_id: string;
+        }): Promise<McpToolResult>;
+        send_support_message(arguments_: {
+            ticket_id: string;
+            text: string;
+            sender_name?: string | undefined;
+        }): Promise<McpToolResult>;
+        support_get_messages(arguments_: {
+            session_id: string;
+        }): Promise<McpToolResult>;
+        support_send_message(arguments_: {
+            session_id: string;
+            message: string;
+        }): Promise<McpToolResult>;
+        support_end_session(arguments_: {
+            session_id: string;
+        }): Promise<McpToolResult>;
+        support_reopen_session(arguments_: {
+            session_id: string;
+        }): Promise<McpToolResult>;
+    };
+}
+/** Implements the protocol contract used by the known-working SupportBridge connector. */
+export declare function createSupportChatApp(controlPlane: SupportBridgeControlPlane, options?: SupportChatAppOptions): SupportChatApp;
+export declare function workingConversation(value: unknown, fallbackId?: string): Record<string, unknown>;
+//# sourceMappingURL=mcp-app.d.ts.map

package/dist/mcp-app.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"mcp-app.d.ts","sourceRoot":"","sources":["../src/mcp-app.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,yBAAyB,EAAE,MAAM,oBAAoB,CAAC;AACpE,OAAO,KAAK,EAAE,aAAa,EAAE,MAAM,UAAU,CAAC;AAE9C,eAAO,MAAM,yBAAyB,wCAAwC,CAAC;AAC/E,eAAO,MAAM,sBAAsB,8BAA8B,CAAC;AAElE,MAAM,WAAW,qBAAqB;IAAG,WAAW,CAAC,EAAE,MAAM,CAAC;IAAC,KAAK,CAAC,EAAE,MAAM,CAAC;IAAC,cAAc,CAAC,EAAE,MAAM,CAAC;CAAE;AACzG,MAAM,WAAW,cAAc;IAC7B,WAAW,EAAE,MAAM,CAAC;IACpB,QAAQ,EAAE,OAAO,sBAAsB,CAAC;IACxC,QAAQ,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC;IAClC,YAAY,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC;IACtC,gBAAgB,IAAI;QAAE,QAAQ,EAAE,KAAK,CAAC;YAAE,GAAG,EAAE,MAAM,CAAC;YAAC,QAAQ,EAAE,MAAM,CAAC;YAAC,IAAI,EAAE,MAAM,CAAC;YAAC,KAAK,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAA;SAAE,CAAC,CAAA;KAAE,CAAC;IACzH,KAAK,EAAE;QACL,gBAAgB,CAAC,UAAU,EAAE;YAAE,SAAS,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAC5E,oBAAoB,CAAC,UAAU,EAAE;YAAE,SAAS,EAAE,MAAM,CAAC;YAAC,IAAI,EAAE,MAAM,CAAC;YAAC,WAAW,CAAC,EAAE,MAAM,GAAG,SAAS,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAChI,oBAAoB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QACjF,oBAAoB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAC;YAAC,OAAO,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAClG,mBAAmB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAChF,sBAAsB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;KACpF,CAAC;CACH;AAED,0FAA0F;AAC1F,wBAAgB,oBAAoB,CAAC,YAAY,EAAE,yBAAyB,EAAE,OAAO,GAAE,qBAA0B,GAAG,cAAc,CAqBjI;AAED,wBAAgB,mBAAmB,CAAC,KAAK,EAAE,OAAO,EAAE,UAAU,CAAC,EAAE,MAAM,GAAG,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAMhG"}

package/dist/mcp-app.js

@@ -0,0 +1,44 @@
+export const SUPPORT_CHAT_RESOURCE_URI = "ui://supportbridge/chat-v0.8.1.html";
+export const SUPPORT_CHAT_MIME_TYPE = "text/html;profile=mcp-app";
+/** Implements the protocol contract used by the known-working SupportBridge connector. */
+export function createSupportChatApp(controlPlane, options = {}) {
+    const resourceUri = options.resourceUri ?? SUPPORT_CHAT_RESOURCE_URI;
+    const title = options.title ?? "Talk to Support";
+    const pollIntervalMs = Math.max(1_000, options.pollIntervalMs ?? 2_000);
+    const toolMeta = { ui: { resourceUri, visibility: ["model", "app"] }, "ui/resourceUri": resourceUri };
+    const getConversation = async (ticketId) => workingConversation(await controlPlane.getChat(ticketId), ticketId);
+    return {
+        resourceUri,
+        mimeType: SUPPORT_CHAT_MIME_TYPE,
+        toolMeta,
+        resourceMeta: { ui: { preferredFrameSize: { width: 680, height: 540 } } },
+        resourceContents: () => ({ contents: [{ uri: resourceUri, mimeType: SUPPORT_CHAT_MIME_TYPE, text: supportChatHtml(title, pollIntervalMs), _meta: { ui: { preferredFrameSize: { width: 680, height: 540 } } } }] }),
+        tools: {
+            get_support_chat: async ({ ticket_id }) => result("Support conversation refreshed.", await getConversation(ticket_id)),
+            send_support_message: async ({ ticket_id, text, sender_name }) => { await controlPlane.sendUserMessage(ticket_id, text, sender_name); return result("Message sent to support.", await getConversation(ticket_id)); },
+            support_get_messages: async ({ session_id }) => result("Support conversation refreshed.", await getConversation(session_id)),
+            support_send_message: async ({ session_id, message }) => { await controlPlane.sendUserMessage(session_id, message); return result("Message sent to support.", await getConversation(session_id)); },
+            support_end_session: async ({ session_id }) => result("Support conversation ended.", workingConversation(await controlPlane.endChat(session_id), session_id)),
+            support_reopen_session: async ({ session_id }) => result("Support conversation reopened.", workingConversation(await controlPlane.reopenChat(session_id), session_id))
+        }
+    };
+}
+export function workingConversation(value, fallbackId) {
+    const body = record(value), sourceSession = record(body.session ?? body.ticket);
+    const sessionId = string(sourceSession.id) || string(body.session_id) || string(body.ticketId) || fallbackId || "";
+    const session = { ...sourceSession, id: sessionId, status: string(sourceSession.status) || string(body.status) || "queued", ...(sourceSession.assignedTo && !sourceSession.agent_name ? { agent_name: sourceSession.assignedTo } : {}) };
+    const messages = Array.isArray(body.messages) ? body.messages.map(item => { const message = record(item); return { ...message, created_at: message.created_at ?? message.createdAt ?? new Date().toISOString(), sender_name: message.sender_name ?? message.senderName }; }) : [];
+    return { session_id: sessionId, status: session.status, session, messages };
+}
+function result(text, structuredContent) { return { content: [{ type: "text", text }], structuredContent }; }
+function record(value) { return value && typeof value === "object" && !Array.isArray(value) ? value : {}; }
+function string(value) { return typeof value === "string" ? value : ""; }
+function supportChatHtml(title, pollIntervalMs) {
+    const config = JSON.stringify({ title, pollIntervalMs }).replace(/</g, "\\u003c");
+    return `<!doctype html><html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"><style>
+:root{font:14px Inter,ui-sans-serif,system-ui,-apple-system,sans-serif;color:#17211b;color-scheme:light;--brand:#176b49;--brand-soft:#dff3e8;--line:#dde5df;--muted:#68766d;--surface:#fff;--chat:#f6f8f6}*{box-sizing:border-box}body{margin:0;background:transparent}.app{position:relative;border:1px solid var(--line);border-radius:18px;overflow:hidden;background:var(--surface);min-height:480px;box-shadow:0 8px 28px rgba(31,54,41,.08);transition:min-height .2s ease}.head{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid var(--line);min-height:72px}.avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:var(--brand);color:#fff;font-weight:800;box-shadow:inset 0 0 0 2px rgba(255,255,255,.35)}.identity{min-width:0;flex:1}.brand{font-weight:800;font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.presence{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:12px;margin-top:3px}.dot{width:7px;height:7px;border-radius:50%;background:#2aa66a}.dot.waiting{background:#e4a832}.dot.closed{background:#9aa49d}.head-actions{display:flex;align-items:center;gap:5px}.icon-button,.send-button{border:0;cursor:pointer;display:grid;place-items:center}.icon-button{width:34px;height:34px;border-radius:9px;background:transparent;color:#536158;font-size:17px}.icon-button:hover{background:#eef2ef}.details{position:relative}.details summary{list-style:none}.details summary::-webkit-details-marker{display:none}.details-card{position:absolute;right:0;top:40px;z-index:4;width:230px;padding:12px;border:1px solid var(--line);border-radius:12px;background:#fff;box-shadow:0 10px 30px rgba(20,40,28,.15);font-size:12px;color:var(--muted)}.details-card code{display:block;margin-top:4px;color:#34443a;overflow-wrap:anywhere}.chat-wrap{position:relative}.chat{height:334px;overflow:auto;padding:16px;background:var(--chat);scroll-behavior:smooth}.empty{text-align:center;color:var(--muted);padding:90px 20px}.row{display:flex;gap:8px;align-items:flex-end;margin:11px 0}.row.user{justify-content:flex-end}.row.support{justify-content:flex-start}.message-avatar{width:26px;height:26px;border-radius:50%;display:grid;place-items:center;flex:0 0 auto;background:#d9e8de;color:#26573e;font-size:11px;font-weight:800}.message-wrap{max-width:74%}.sender{font-size:11px;font-weight:700;color:#657269;margin:0 0 4px 3px}.bubble{padding:10px 12px;border-radius:15px 15px 15px 5px;background:#fff;border:1px solid #e2e8e3;box-shadow:0 1px 2px rgba(26,46,34,.04);white-space:pre-wrap;overflow-wrap:anywhere}.user .bubble{border:0;border-radius:15px 15px 5px 15px;background:var(--brand);color:#fff}.meta{display:flex;gap:5px;align-items:center;margin-top:4px;padding:0 3px;color:#849087;font-size:10px}.user .meta{justify-content:flex-end}.system-row{text-align:center;margin:14px 0}.system-pill{display:inline-flex;align-items:center;gap:5px;max-width:90%;padding:5px 9px;border-radius:999px;background:#e9eeea;color:#6b786f;font-size:11px}.unread{position:absolute;left:50%;bottom:12px;transform:translateX(-50%);border:1px solid #cfe0d4;border-radius:999px;padding:7px 11px;background:#fff;color:var(--brand);font-weight:750;box-shadow:0 4px 14px rgba(24,57,38,.13);cursor:pointer}.composer-area{border-top:1px solid var(--line);background:#fff}.composer{display:flex;align-items:flex-end;gap:8px;padding:11px 12px 7px}.composer textarea{flex:1;min-width:0;max-height:110px;resize:none;padding:11px 13px;border:1px solid #cbd6ce;border-radius:13px;background:#fff;color:#17211b;font:inherit;line-height:20px;outline:none}.composer textarea:focus{border-color:#4a9970;box-shadow:0 0 0 3px rgba(36,126,78,.1)}.send-button{width:42px;height:42px;flex:0 0 auto;border-radius:12px;background:var(--brand);color:#fff;font-size:19px}.send-button:disabled{opacity:.42;cursor:default}.composer-foot{display:flex;align-items:center;justify-content:space-between;min-height:29px;padding:0 13px 8px;color:#879188;font-size:11px}.close-button,.reopen-button{border:0;background:transparent;color:#657169;font:inherit;font-weight:700;cursor:pointer}.reopen-panel{display:none;padding:15px;text-align:center;border-top:1px solid var(--line);background:#fff}.reopen-panel p{margin:0 0 9px;color:var(--muted);font-size:12px}.reopen-button{padding:9px 14px;border-radius:10px;background:#e5f2e9;color:var(--brand)}.app.closed .composer-area{display:none}.app.closed .reopen-panel{display:block}.app.compact{min-height:0}.app.compact .chat-wrap,.app.compact .composer-area,.app.compact .reopen-panel,.app.compact .details{display:none}.app.compact .head{border-bottom:0}.compact-summary{display:none;color:var(--muted);font-size:12px}.app.compact .compact-summary{display:block}.app.compact .presence{display:none}@media(max-width:480px){.chat{height:310px}.message-wrap{max-width:84%}.head{padding:12px}.details-card{right:-36px}}
+</style></head><body><main class="app" id="app"><header class="head"><div class="avatar" id="avatar">S</div><div class="identity"><div class="brand" id="title"></div><div class="presence"><span class="dot waiting" id="dot"></span><span id="status">Connecting to support…</span></div><div class="compact-summary" id="compactSummary">Support chat active</div></div><div class="head-actions"><details class="details"><summary class="icon-button" aria-label="Conversation details">•••</summary><div class="details-card">Conversation ID<code id="session">Creating session…</code></div></details><button class="icon-button" id="collapse" aria-label="Collapse support chat" title="Collapse">⌃</button></div></header><div class="chat-wrap"><section class="chat" id="chat"><div class="empty">Connecting you with human support…</div></section><button class="unread" id="unread" hidden>↓ New messages</button></div><footer class="composer-area"><div class="composer"><textarea id="message" rows="1" placeholder="Message support…" aria-label="Message support"></textarea><button class="send-button" id="send" aria-label="Send message" title="Send">➤</button></div><div class="composer-foot"><span id="delivery">Enter to send · Shift+Enter for a new line</span><button class="close-button" id="end">Close chat</button></div></footer><section class="reopen-panel"><p>This conversation is closed.</p><button class="reopen-button" id="reopen">Reopen conversation</button></section></main><script>
+(()=>{const CONFIG=${config};let nextId=1,sessionId="",polling=false,lastCount=0,unreadCount=0,latestSession=null;const pending=new Map(),q=s=>document.querySelector(s),app=q("#app"),status=q("#status"),dot=q("#dot"),chat=q("#chat"),input=q("#message"),send=q("#send"),end=q("#end"),reopen=q("#reopen"),delivery=q("#delivery"),unread=q("#unread"),collapse=q("#collapse"),summary=q("#compactSummary");q("#title").textContent=CONFIG.title;const post=message=>window.parent.postMessage(message,"*");const request=(method,params)=>new Promise((resolve,reject)=>{const id=nextId++;pending.set(id,{resolve,reject});post({jsonrpc:"2.0",id,method,params});window.setTimeout(()=>{if(pending.delete(id))reject(new Error(method+" timed out"))},30000)});const notify=(method,params)=>post({jsonrpc:"2.0",method,...(params?{params}:{})});const callTool=(name,args)=>request("tools/call",{name,arguments:args});const sendSize=()=>notify("ui/notifications/size-changed",{width:Math.ceil(document.documentElement.getBoundingClientRect().width),height:Math.ceil(document.documentElement.getBoundingClientRect().height)});const esc=value=>String(value??"").replace(/[&<>\"']/g,c=>({"&":"&amp;","<":"&lt;",">":"&gt;",'\"':"&quot;","'":"&#39;"}[c]));const time=value=>{const date=new Date(value);return Number.isNaN(date.getTime())?"":date.toLocaleTimeString([],{hour:"numeric",minute:"2-digit"})};const friendlyAgent=value=>{const name=String(value??"").trim();return !name||name.startsWith("slack:")||name.toUpperCase().startsWith("SLACK:")?"Support team":name};const systemText=value=>{const text=String(value??"");if(/claimed this conversation/i.test(text))return text.replace(/ claimed this conversation.*$/i," joined the conversation");if(/resolved this conversation/i.test(text))return "Conversation closed";if(/reopened this conversation/i.test(text))return "Conversation reopened";if(/support request created/i.test(text))return "Support request created";return text};const atBottom=()=>chat.scrollHeight-chat.scrollTop-chat.clientHeight<48;function messageHtml(message,agent){const sender=message.sender==="user"?"user":message.sender==="system"?"system":"support";if(sender==="system")return '<div class="system-row"><span class="system-pill">'+esc(systemText(message.text))+'</span></div>';const name=sender==="support"?friendlyAgent(message.sender_name||agent):"You";const avatar=name.charAt(0).toUpperCase()||"S";return '<div class="row '+sender+'">'+(sender==="support"?'<div class="message-avatar">'+esc(avatar)+'</div>':"")+'<div class="message-wrap">'+(sender==="support"?'<div class="sender">'+esc(name)+'</div>':"")+'<div class="bubble">'+esc(message.text)+'</div><div class="meta"><span>'+esc(time(message.created_at))+'</span></div></div></div>'}function render(session,messages){latestSession=session;const wasBottom=atBottom(),newMessages=Math.max(0,messages.length-lastCount),supportMessage=[...messages].reverse().find(message=>message.sender==="support"),agent=friendlyAgent(supportMessage?.sender_name||session.agent_name);q("#avatar").textContent=agent.charAt(0).toUpperCase()||"S";const closed=session.status==="resolved",waiting=session.status==="queued";status.textContent=closed?"Conversation closed":waiting?"Waiting for a support specialist":agent+" · Online";dot.className="dot "+(closed?"closed":waiting?"waiting":"");app.classList.toggle("closed",closed);summary.textContent=closed?"Conversation closed":unreadCount?unreadCount+" new "+(unreadCount===1?"reply":"replies"):"Support chat active";chat.innerHTML=messages.length?messages.map(message=>messageHtml(message,agent)).join(""):'<div class="empty">Your support conversation is ready.</div>';if(wasBottom||lastCount===0){chat.scrollTop=chat.scrollHeight;unreadCount=0;unread.hidden=true}else if(newMessages){unreadCount+=newMessages;unread.textContent="↓ "+unreadCount+" new "+(unreadCount===1?"message":"messages");unread.hidden=false}lastCount=messages.length;input.disabled=send.disabled=closed;sendSize()}async function refresh(){if(!sessionId)return;try{const result=await callTool("support_get_messages",{session_id:sessionId}),data=result.structuredContent;if(data?.session&&Array.isArray(data.messages))render(data.session,data.messages)}catch(_){status.textContent="Reconnecting…";dot.className="dot waiting"}}function receiveToolResult(params){const data=params?.structuredContent;if(!data?.session_id)return;sessionId=data.session_id;q("#session").textContent=sessionId;if(data.session&&Array.isArray(data.messages))render(data.session,data.messages);if(!polling){polling=true;void refresh();window.setInterval(()=>void refresh(),CONFIG.pollIntervalMs)}}window.addEventListener("message",event=>{if(event.source!==window.parent)return;const message=event.data;if(!message||message.jsonrpc!=="2.0")return;if(message.id!==undefined&&(message.result!==undefined||message.error)){const waiter=pending.get(message.id);if(!waiter)return;pending.delete(message.id);message.error?waiter.reject(new Error(message.error.message)):waiter.resolve(message.result)}else if(message.method==="ui/notifications/tool-result")receiveToolResult(message.params);else if(message.method==="ping"&&message.id!==undefined)post({jsonrpc:"2.0",id:message.id,result:{}});else if(message.method==="ui/resource-teardown"&&message.id!==undefined)post({jsonrpc:"2.0",id:message.id,result:{}})});async function sendMessage(){const message=input.value.trim();if(!message||!sessionId)return;input.value="";input.style.height="auto";send.disabled=true;delivery.textContent="Sending…";try{await callTool("support_send_message",{session_id:sessionId,message});delivery.textContent="Sent";await refresh();window.setTimeout(()=>{if(delivery.textContent==="Sent")delivery.textContent="Enter to send · Shift+Enter for a new line"},1800)}catch(_){input.value=message;delivery.textContent="Message failed · Press send to retry"}finally{send.disabled=latestSession?.status==="resolved"}}send.addEventListener("click",()=>void sendMessage());input.addEventListener("input",()=>{input.style.height="auto";input.style.height=Math.min(input.scrollHeight,110)+"px"});input.addEventListener("keydown",event=>{if(event.key==="Enter"&&!event.shiftKey){event.preventDefault();void sendMessage()}});end.addEventListener("click",async()=>{if(!sessionId)return;end.disabled=true;delivery.textContent="Closing conversation…";try{const result=await callTool("support_end_session",{session_id:sessionId}),data=result.structuredContent;if(data?.session)render(data.session,data.messages||[])}finally{end.disabled=false}});reopen.addEventListener("click",async()=>{if(!sessionId)return;reopen.disabled=true;try{const result=await callTool("support_reopen_session",{session_id:sessionId}),data=result.structuredContent;if(data?.session)render(data.session,data.messages||[])}finally{reopen.disabled=false}});unread.addEventListener("click",()=>{chat.scrollTop=chat.scrollHeight;unreadCount=0;unread.hidden=true;summary.textContent="Support chat active"});chat.addEventListener("scroll",()=>{if(atBottom()){unreadCount=0;unread.hidden=true;summary.textContent=latestSession?.status==="resolved"?"Conversation closed":"Support chat active"}});collapse.addEventListener("click",()=>{const compact=app.classList.toggle("compact");collapse.textContent=compact?"⌄":"⌃";collapse.setAttribute("aria-label",compact?"Open support chat":"Collapse support chat");sendSize()});request("ui/initialize",{appInfo:{name:"SupportBridge Chat",version:"0.5.0"},appCapabilities:{availableDisplayModes:["inline"]},protocolVersion:"2026-01-26"}).then(()=>{notify("ui/notifications/initialized");sendSize();new ResizeObserver(sendSize).observe(document.documentElement);status.textContent="Connecting to support…"}).catch(()=>{status.textContent="This host could not initialize the support app"})})();
+</script></body></html>`;
+}
+//# sourceMappingURL=mcp-app.js.map

package/dist/mcp-app.js.map

@@ -0,0 +1 @@
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package/dist/mcp.d.ts

@@ -0,0 +1,44 @@
+import { SupportBridgeClient, type InstrumentToolOptions } from "./client.js";
+import type { SupportBridgeControlPlane, CreateSupportTicketInput } from "./control-plane.js";
+import type { SupportIdentity } from "./types.js";
+export interface McpToolResult {
+    [key: string]: unknown;
+    content: Array<{
+        type: "text";
+        text: string;
+    }>;
+    structuredContent?: Record<string, unknown>;
+    isError?: boolean;
+    _meta?: Record<string, unknown>;
+}
+export type McpToolHandler<TArguments> = (arguments_: TArguments, context?: unknown) => Promise<McpToolResult> | McpToolResult;
+export interface McpInstrumentationOptions<TArguments> extends InstrumentToolOptions<McpToolResult> {
+    identify: (arguments_: TArguments, context?: unknown) => Promise<SupportIdentity | undefined> | SupportIdentity | undefined;
+    requestId?: (context?: unknown) => string | undefined;
+}
+export interface SupportDecisionToolOptions {
+    controlPlane?: SupportBridgeControlPlane;
+    ticket?: (arguments_: {
+        trigger_id: string;
+        issue_summary?: string | undefined;
+        customer?: string | undefined;
+        error_code?: string | undefined;
+        priority?: "normal" | "urgent" | undefined;
+    }, identity: SupportIdentity, context?: unknown) => Omit<CreateSupportTicketInput, "identity" | "triggerId">;
+    appMeta?: Record<string, unknown>;
+}
+export declare function instrumentMcpTool<TArguments>(client: SupportBridgeClient, toolName: string, handler: McpToolHandler<TArguments>, options: McpInstrumentationOptions<TArguments>): McpToolHandler<TArguments>;
+export declare function supportDecisionTools(client: SupportBridgeClient, identify: (context?: unknown) => Promise<SupportIdentity | undefined> | SupportIdentity | undefined, options?: SupportDecisionToolOptions): {
+    dismiss_support_offer: (arguments_: {
+        trigger_id: string;
+        reason?: string | undefined;
+    }, context?: unknown) => Promise<McpToolResult>;
+    accept_support_offer: (arguments_: {
+        trigger_id: string;
+        issue_summary?: string | undefined;
+        customer?: string | undefined;
+        error_code?: string | undefined;
+        priority?: "normal" | "urgent" | undefined;
+    }, context?: unknown) => Promise<McpToolResult>;
+};
+//# sourceMappingURL=mcp.d.ts.map

package/dist/mcp.d.ts.map

@@ -0,0 +1 @@
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package/dist/mcp.js

@@ -0,0 +1,117 @@
+import { SupportBridgeToolError } from "./client.js";
+export function instrumentMcpTool(client, toolName, handler, options) {
+    return async (arguments_, context) => {
+        const identity = await options.identify(arguments_, context);
+        const requestId = options.requestId?.(context);
+        const invocation = {
+            toolName, arguments: arguments_, ...(identity ? { identity } : {}),
+            ...(requestId ? { requestId } : {})
+        };
+        try {
+            const result = await client.instrumentTool(invocation, () => handler(arguments_, context), options);
+            return toMcpResult(result);
+        }
+        catch (error) {
+            if (!(error instanceof SupportBridgeToolError))
+                throw error;
+            const details = { error: error.message, ...(error.supportOffer ? supportOfferData(error.supportOffer) : {}) };
+            return {
+                isError: true,
+                content: [{ type: "text", text: error.supportOffer ? blockingNotice(error.supportOffer) : error.message }],
+                structuredContent: details
+            };
+        }
+    };
+}
+export function supportDecisionTools(client, identify, options = {}) {
+    return {
+        dismiss_support_offer: async (arguments_, context) => {
+            const identity = await identify(context);
+            await client.decideSupport(arguments_.trigger_id, identity, "dismissed");
+            return {
+                content: [{ type: "text", text: "Support offer dismissed. Retry the original request." }],
+                structuredContent: { dismissed: true, trigger_id: arguments_.trigger_id, retry_original_request: true }
+            };
+        },
+        accept_support_offer: async (arguments_, context) => {
+            const identity = await identify(context);
+            await client.decideSupport(arguments_.trigger_id, identity, "accepted");
+            if (options.controlPlane && identity) {
+                const brief = client.buildSupportBrief(identity, arguments_.issue_summary);
+                const configured = options.ticket?.(arguments_, identity, context) ?? {
+                    issue: arguments_.issue_summary ?? brief.issue,
+                    ...(arguments_.customer ?? brief.customer ? { customer: arguments_.customer ?? brief.customer } : {}),
+                    ...(arguments_.error_code ?? brief.errorCode ? { errorCode: arguments_.error_code ?? brief.errorCode } : {}),
+                    ...(arguments_.priority ? { priority: arguments_.priority } : {})
+                };
+                const ticket = await options.controlPlane.createTicket({
+                    ...configured,
+                    identity,
+                    triggerId: arguments_.trigger_id
+                });
+                return {
+                    content: [{ type: "text", text: `Support chat ${ticket.id} opened.` }],
+                    structuredContent: { accepted: true, trigger_id: arguments_.trigger_id, session_id: ticket.id, status: ticket.status, session: { ...ticket, id: ticket.id }, messages: [] },
+                    ...(options.appMeta ? { _meta: options.appMeta } : {})
+                };
+            }
+            return {
+                content: [{ type: "text", text: "Support offer accepted. Open the vendor support experience." }],
+                structuredContent: { accepted: true, trigger_id: arguments_.trigger_id },
+                ...(options.appMeta ? { _meta: options.appMeta } : {})
+            };
+        }
+    };
+}
+function toMcpResult(result) {
+    if (result.kind === "support_offer") {
+        return {
+            isError: true,
+            content: [{ type: "text", text: blockingNotice(result.offer) }],
+            structuredContent: supportOfferData(result.offer)
+        };
+    }
+    if (!result.offer)
+        return result.value;
+    const offerData = supportOfferData(result.offer);
+    const visibleOffer = result.offer.requiresAcknowledgement
+        ? [{ type: "text", text: acknowledgementNotice(result.offer) }]
+        : [];
+    return {
+        ...result.value,
+        content: [...result.value.content, ...visibleOffer],
+        structuredContent: { ...(result.value.structuredContent ?? {}), ...offerData }
+    };
+}
+function supportOfferData(offer) {
+    return {
+        support_available: true,
+        support_offer_blocking: offer.blocking,
+        support_offer_status: "pending",
+        support_offer_requires_acknowledgement: offer.requiresAcknowledgement,
+        support_trigger_id: offer.triggerId,
+        support_reason: offer.reason,
+        suggested_message: offer.message,
+        requires_user_permission: true,
+        accept_tool: offer.motion === "assistance" ? "request_assistance" : "accept_support_offer",
+        ...(offer.motion ? { support_motion: offer.motion } : {}),
+        ...(offer.assignedRep ? { available_representative: offer.assignedRep } : {}),
+        decline_tool: "dismiss_support_offer",
+        retry_original_request_after_response: offer.retryOriginalRequestAfterDecision
+    };
+}
+function acknowledgementNotice(offer) {
+    const representative = offer.assignedRep?.name ? `${offer.assignedRep.name} is currently available` : "Human assistance is currently available";
+    const acceptTool = offer.motion === "assistance" ? "request_assistance" : "accept_support_offer";
+    return [
+        "LIVE ASSISTANCE AVAILABLE — USER RESPONSE REQUESTED",
+        "The requested tool result is included above.",
+        `${representative}. ${offer.reason}`,
+        "Clearly offer the user the choice to connect or decline. Do not contact anyone without the user's explicit consent.",
+        `If accepted, call ${acceptTool} with trigger_id '${offer.triggerId}'. If declined, call dismiss_support_offer with the same trigger_id.`
+    ].join("\n\n");
+}
+function blockingNotice(offer) {
+    return `REQUEST PAUSED — USER RESPONSE REQUIRED: ${offer.message} If the user declines, call dismiss_support_offer with trigger_id '${offer.triggerId}', then retry the original request.`;
+}
+//# sourceMappingURL=mcp.js.map

package/dist/mcp.js.map

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package/dist/offer-app.d.ts

@@ -0,0 +1,41 @@
+export declare const SUPPORT_OFFER_RESOURCE_URI = "ui://supportbridge/offer-v1.0.1.html";
+export declare const SUPPORT_OFFER_MIME_TYPE = "text/html;profile=mcp-app";
+export interface SupportOfferAppOptions {
+    resourceUri?: string;
+    title?: string;
+}
+export declare function createSupportOfferApp(options?: SupportOfferAppOptions): {
+    resourceUri: string;
+    mimeType: string;
+    toolMeta: {
+        ui: {
+            resourceUri: string;
+            visibility: string[];
+        };
+        "ui/resourceUri": string;
+    };
+    resourceMeta: {
+        ui: {
+            preferredFrameSize: {
+                width: number;
+                height: number;
+            };
+        };
+    };
+    resourceContents: () => {
+        contents: {
+            uri: string;
+            mimeType: string;
+            text: string;
+            _meta: {
+                ui: {
+                    preferredFrameSize: {
+                        width: number;
+                        height: number;
+                    };
+                };
+            };
+        }[];
+    };
+};
+//# sourceMappingURL=offer-app.d.ts.map

package/dist/offer-app.d.ts.map

@@ -0,0 +1 @@
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