@supportbridge/sdk 0.8.1

package/dist/client.js

@@ -0,0 +1,254 @@
+import { randomUUID } from "node:crypto";
+import { currentTraceContext } from "./context.js";
+import { errorDetails, resolvePrivacy, sanitize, sanitizeText } from "./sanitize.js";
+import { MemoryTriggerStateStore } from "./state.js";
+import { TriggerEngine } from "./triggers.js";
+import { BufferedTelemetryTransport, HttpTelemetryTransport } from "./transport.js";
+const SDK_VERSION = "0.8.1";
+export class SupportBridgeToolError extends Error {
+    supportOffer;
+    original;
+    constructor(original, supportOffer) {
+        super(errorDetails(original).errorMessage, { cause: original });
+        this.name = "SupportBridgeToolError";
+        this.original = original;
+        if (supportOffer)
+            this.supportOffer = supportOffer;
+    }
+}
+export class SupportBridgeClient {
+    privacy;
+    triggers;
+    delivery;
+    source;
+    environment;
+    serviceVersion;
+    defaultSummarizer;
+    recentTools = new Map();
+    constructor(options) {
+        this.source = options.source;
+        this.environment = options.environment;
+        this.serviceVersion = options.serviceVersion;
+        this.privacy = resolvePrivacy(options.privacy);
+        this.defaultSummarizer = options.summarizeResult;
+        const transport = options.transport ?? createHttpTransport(options);
+        this.delivery = new BufferedTelemetryTransport(transport, options.buffer);
+        this.triggers = new TriggerEngine(options.triggers ?? [], options.triggerState ?? new MemoryTriggerStateStore());
+    }
+    async instrumentTool(invocation, handler, options = {}) {
+        const context = currentTraceContext();
+        const normalized = this.normalizeInvocation(invocation, context);
+        const startedAt = performance.now();
+        const trigger = await this.triggers.beforeTool(normalized);
+        if (trigger?.offer.blocking) {
+            this.captureTool(normalized, "blocked", performance.now() - startedAt, undefined, undefined, trigger.offer);
+            this.captureSupportDecision(normalized.identity, trigger.offer.triggerId, "offered", trigger.offer.reason, normalized);
+            return { kind: "support_offer", offer: trigger.offer };
+        }
+        try {
+            const value = await handler();
+            const outcome = options.classifyResult?.(value) ?? classifyValue(value);
+            const summary = this.summarize(value, options.summarizeResult);
+            this.captureTool(normalized, outcome, performance.now() - startedAt, summary, undefined, trigger?.offer);
+            if (trigger)
+                this.captureSupportDecision(normalized.identity, trigger.offer.triggerId, "offered", trigger.offer.reason, normalized);
+            return { kind: "result", value, ...(trigger ? { offer: trigger.offer } : {}) };
+        }
+        catch (error) {
+            const details = errorDetails(error);
+            const outcome = /timeout|timed out/i.test(details.errorMessage) ? "timeout" : "error";
+            const failureTrigger = await this.triggers.afterFailure(normalized, details.errorCode);
+            this.captureTool(normalized, outcome, performance.now() - startedAt, undefined, details, failureTrigger?.offer);
+            if (failureTrigger) {
+                this.captureSupportDecision(normalized.identity, failureTrigger.offer.triggerId, "offered", failureTrigger.offer.reason, normalized);
+            }
+            throw new SupportBridgeToolError(error, failureTrigger?.offer);
+        }
+    }
+    wrapTool(toolName, handler, identify, options = {}) {
+        return args => {
+            const identity = identify(args);
+            return this.instrumentTool({ toolName, arguments: args, ...(identity ? { identity } : {}) }, () => handler(args), options);
+        };
+    }
+    async decideSupport(triggerId, identity, decision, traceId) {
+        await this.triggers.decide(triggerId, identity, decision, traceId);
+        this.captureSupportDecision(identity, triggerId, decision, undefined, { ...(traceId ? { traceId } : {}) });
+    }
+    async resetSupport(triggerId, identity, traceId) {
+        await this.triggers.reset(triggerId, identity, traceId);
+        this.captureSupportDecision(identity, triggerId, "reset", undefined, { ...(traceId ? { traceId } : {}) });
+    }
+    markSupportPresented(triggerId, identity, traceId) {
+        this.captureSupportDecision(identity, triggerId, "presented", undefined, { ...(traceId ? { traceId } : {}) });
+    }
+    markSupportExpired(triggerId, identity, traceId) {
+        this.captureSupportDecision(identity, triggerId, "expired", undefined, { ...(traceId ? { traceId } : {}) });
+    }
+    replaceTriggers(triggers) { this.triggers.replaceTriggers(triggers); }
+    recordTelemetry(event) {
+        this.delivery.enqueue(event);
+    }
+    recordDiagnostic(code, message, capabilities) {
+        this.recordTelemetry({ ...this.baseEvent(), type: "sdk_diagnostic", code, message, ...(capabilities ? { capabilities } : {}) });
+    }
+    recordPolicyEvaluation(plan, context, identity) {
+        this.recordTelemetry({
+            ...this.baseEvent({ ...(identity ? { identity } : {}), traceId: context.correlationId }),
+            type: "policy_evaluation", policyId: plan.policyId, policyVersion: plan.policyVersion,
+            eventId: context.eventId, correlationId: context.correlationId, workspaceId: context.workspaceId,
+            matchResult: plan.matched, durationMs: plan.durationMs,
+            conditionTrace: sanitize(plan.conditionTrace, this.privacy),
+            proposedActions: sanitize(plan.proposedActions.map(action => ({ id: action.id, type: action.type, delay: action.delay })), this.privacy),
+            suppressedActions: sanitize(plan.suppressedActions.map(action => ({ id: action.id, type: action.type, delay: action.delay })), this.privacy),
+            ...(plan.skippedReason ? { skippedReason: plan.skippedReason } : {}),
+            ...(plan.missingFields.length ? { missingFields: plan.missingFields } : {})
+        });
+    }
+    buildSupportBrief(identity, fallbackIssue = "User requested live support") {
+        const events = this.recentTools.get(identityCacheKey(identity)) ?? [];
+        const failures = events.filter(event => ["error", "timeout", "blocked"].includes(event.outcome));
+        const latestFailure = failures.at(-1);
+        const repeated = latestFailure
+            ? failures.filter(event => event.toolName === latestFailure.toolName && event.errorCode === latestFailure.errorCode).length
+            : 0;
+        const issue = latestFailure
+            ? `${latestFailure.toolName} ${latestFailure.outcome}${repeated > 1 ? ` ${repeated} times` : ""}${latestFailure.errorMessage ? `: ${latestFailure.errorMessage}` : ""}`
+            : fallbackIssue;
+        const customerTrait = identity.traits?.customer ?? identity.traits?.company;
+        return {
+            issue,
+            ...(latestFailure?.errorCode ? { errorCode: latestFailure.errorCode } : {}),
+            ...(typeof customerTrait === "string" ? { customer: customerTrait } : {}),
+            recentToolCalls: events.map(event => ({
+                timestamp: event.timestamp, toolName: event.toolName, outcome: event.outcome,
+                ...(event.arguments !== undefined ? { arguments: event.arguments } : {}),
+                ...(event.errorCode ? { errorCode: event.errorCode } : {}),
+                ...(event.errorMessage ? { errorMessage: event.errorMessage } : {})
+            }))
+        };
+    }
+    async flush() { await this.delivery.flush(); }
+    async close() { await this.delivery.close(); }
+    get pendingTelemetryCount() { return this.delivery.pendingCount; }
+    baseEvent(fields = {}) {
+        return {
+            id: randomUUID(), timestamp: new Date().toISOString(), sdkName: "@supportbridge/sdk", sdkVersion: SDK_VERSION,
+            source: this.source,
+            ...(this.environment ? { environment: this.environment } : {}),
+            ...(this.serviceVersion ? { serviceVersion: this.serviceVersion } : {}),
+            ...(fields.identity ? { identity: this.telemetryIdentity(fields.identity) } : {}),
+            ...(fields.traceId ? { traceId: fields.traceId } : {}),
+            ...(fields.runId ? { runId: fields.runId } : {}),
+            ...(fields.spanId ? { spanId: fields.spanId } : {}),
+            ...(fields.parentSpanId ? { parentSpanId: fields.parentSpanId } : {})
+        };
+    }
+    normalizeInvocation(invocation, context = currentTraceContext()) {
+        const identity = invocation.identity ?? context?.identity;
+        const runId = invocation.runId ?? context?.runId;
+        const parentSpanId = invocation.parentSpanId ?? context?.parentSpanId;
+        return {
+            ...invocation,
+            traceId: invocation.traceId ?? context?.traceId ?? randomUUID(),
+            ...(identity ? { identity } : {}),
+            ...(runId ? { runId } : {}),
+            ...(parentSpanId ? { parentSpanId } : {})
+        };
+    }
+    captureTool(invocation, outcome, durationMs, summary, error, offer) {
+        const event = {
+            ...this.eventBase("tool_call", invocation), type: "tool_call", toolName: invocation.toolName, outcome,
+            durationMs: Math.max(0, Math.round(durationMs * 100) / 100),
+            ...(this.privacy.captureToolArguments ? { arguments: sanitize(invocation.arguments, this.privacy) } : {}),
+            ...(this.privacy.captureToolResponses && summary !== undefined ? { responseSummary: sanitize(summary, this.privacy) } : {}),
+            ...(error?.errorCode ? { errorCode: error.errorCode } : {}),
+            ...(error?.errorMessage ? { errorMessage: sanitizeText(error.errorMessage, this.privacy) } : {}),
+            ...(offer ? { triggerId: offer.triggerId } : {}),
+            ...(invocation.requestId ? { requestId: invocation.requestId } : {})
+        };
+        if (invocation.identity) {
+            const key = identityCacheKey(invocation.identity);
+            const recent = this.recentTools.get(key) ?? [];
+            recent.push(event);
+            if (recent.length > 10)
+                recent.splice(0, recent.length - 10);
+            this.recentTools.set(key, recent);
+        }
+        this.recordTelemetry(event);
+    }
+    captureSupportDecision(identity, triggerId, decision, reason, invocation) {
+        this.recordTelemetry({
+            ...this.eventBase("support_decision", {
+                ...(identity ? { identity } : {}),
+                ...(invocation.traceId ? { traceId: invocation.traceId } : {}),
+                ...(invocation.runId ? { runId: invocation.runId } : {})
+            }),
+            type: "support_decision", triggerId, decision, ...(reason ? { reason } : {})
+        });
+    }
+    eventBase(type, invocation) {
+        return {
+            id: randomUUID(), type, timestamp: new Date().toISOString(), sdkName: "@supportbridge/sdk",
+            sdkVersion: SDK_VERSION, source: this.source,
+            ...(this.environment ? { environment: this.environment } : {}),
+            ...(this.serviceVersion ? { serviceVersion: this.serviceVersion } : {}),
+            ...(invocation.identity ? { identity: this.telemetryIdentity(invocation.identity) } : {}),
+            ...(invocation.traceId ? { traceId: invocation.traceId } : {}),
+            ...(invocation.runId ? { runId: invocation.runId } : {}),
+            ...(invocation.parentSpanId ? { parentSpanId: invocation.parentSpanId } : {}),
+            ...(invocation.attributes ? { attributes: this.telemetryAttributes(invocation.attributes) } : {})
+        };
+    }
+    summarize(value, local) {
+        const summarizer = local ?? this.defaultSummarizer;
+        if (summarizer)
+            return sanitize(summarizer(value), this.privacy);
+        if (Array.isArray(value))
+            return { type: "array", count: value.length };
+        if (value && typeof value === "object") {
+            const object = value;
+            const summary = {};
+            for (const key of ["count", "total", "status", "success", "error", "errorCode", "code"]) {
+                if (key in object)
+                    summary[key] = object[key];
+            }
+            return sanitize(Object.keys(summary).length ? summary : { type: "object", keys: Object.keys(object).slice(0, 20) }, this.privacy);
+        }
+        return sanitize(value, this.privacy);
+    }
+    telemetryIdentity(identity) {
+        const traits = identity.traits
+            ? this.telemetryAttributes(identity.traits)
+            : undefined;
+        return { ...identity, ...(traits ? { traits } : {}) };
+    }
+    telemetryAttributes(attributes) {
+        const value = sanitize(attributes, this.privacy);
+        return value && typeof value === "object" && !Array.isArray(value) ? value : {};
+    }
+}
+function identityCacheKey(identity) {
+    return `${identity.tenantId ?? "-"}:${identity.workspaceId ?? "-"}:${identity.userId}`;
+}
+function createHttpTransport(options) {
+    if (!options.endpoint || !options.apiKey) {
+        throw new Error("SupportBridgeClient requires either transport or endpoint and apiKey");
+    }
+    return new HttpTelemetryTransport({ endpoint: options.endpoint, apiKey: options.apiKey, ...options.http });
+}
+function classifyValue(value) {
+    if (value === null || value === undefined)
+        return "empty";
+    if (Array.isArray(value) && value.length === 0)
+        return "empty";
+    if (typeof value === "object") {
+        const object = value;
+        if (object.isError === true || object.error)
+            return "error";
+        if (object.count === 0 || object.total === 0)
+            return "empty";
+    }
+    return "success";
+}
+//# sourceMappingURL=client.js.map

package/dist/client.js.map

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package/dist/context.d.ts

@@ -0,0 +1,4 @@
+import type { TraceContext } from "./types.js";
+export declare function currentTraceContext(): TraceContext | undefined;
+export declare function runWithTrace<T>(context: TraceContext, operation: () => T): T;
+//# sourceMappingURL=context.d.ts.map

package/dist/context.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"context.d.ts","sourceRoot":"","sources":["../src/context.ts"],"names":[],"mappings":"AACA,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,YAAY,CAAC;AAI/C,wBAAgB,mBAAmB,IAAI,YAAY,GAAG,SAAS,CAE9D;AAED,wBAAgB,YAAY,CAAC,CAAC,EAAE,OAAO,EAAE,YAAY,EAAE,SAAS,EAAE,MAAM,CAAC,GAAG,CAAC,CAE5E"}

package/dist/context.js

@@ -0,0 +1,9 @@
+import { AsyncLocalStorage } from "node:async_hooks";
+const storage = new AsyncLocalStorage();
+export function currentTraceContext() {
+    return storage.getStore();
+}
+export function runWithTrace(context, operation) {
+    return storage.run(context, operation);
+}
+//# sourceMappingURL=context.js.map

package/dist/context.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"context.js","sourceRoot":"","sources":["../src/context.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,iBAAiB,EAAE,MAAM,kBAAkB,CAAC;AAGrD,MAAM,OAAO,GAAG,IAAI,iBAAiB,EAAgB,CAAC;AAEtD,MAAM,UAAU,mBAAmB;IACjC,OAAO,OAAO,CAAC,QAAQ,EAAE,CAAC;AAC5B,CAAC;AAED,MAAM,UAAU,YAAY,CAAI,OAAqB,EAAE,SAAkB;IACvE,OAAO,OAAO,CAAC,GAAG,CAAC,OAAO,EAAE,SAAS,CAAC,CAAC;AACzC,CAAC"}

package/dist/control-plane.d.ts

@@ -0,0 +1,37 @@
+import type { SupportBridgeClient } from "./client.js";
+import type { SupportIdentity, SupportTrigger } from "./types.js";
+export interface ControlPlaneOptions {
+    baseUrl: string;
+    apiKey: string;
+    refreshIntervalMs?: number;
+    fetch?: typeof globalThis.fetch;
+}
+export interface CreateSupportTicketInput {
+    identity: SupportIdentity;
+    issue: string;
+    customer?: string;
+    errorCode?: string;
+    triggerId?: string;
+    priority?: "normal" | "urgent";
+    requestType?: "support" | "assistance";
+}
+export declare class SupportBridgeControlPlane {
+    private readonly client;
+    private readonly options;
+    private timer;
+    private readonly fetcher;
+    constructor(client: SupportBridgeClient, options: ControlPlaneOptions);
+    refreshPolicies(): Promise<readonly SupportTrigger[]>;
+    startPolicySync(): void;
+    stopPolicySync(): void;
+    createTicket(input: CreateSupportTicketInput): Promise<{
+        id: string;
+        status: string;
+    }>;
+    sendUserMessage(ticketId: string, text: string, senderName?: string): Promise<void>;
+    getChat(ticketId: string): Promise<unknown>;
+    endChat(ticketId: string): Promise<unknown>;
+    reopenChat(ticketId: string): Promise<unknown>;
+    private request;
+}
+//# sourceMappingURL=control-plane.d.ts.map

package/dist/control-plane.d.ts.map

@@ -0,0 +1 @@
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package/dist/control-plane.js

@@ -0,0 +1,43 @@
+export class SupportBridgeControlPlane {
+    client;
+    options;
+    timer;
+    fetcher;
+    constructor(client, options) {
+        this.client = client;
+        this.options = options;
+        this.fetcher = options.fetch ?? globalThis.fetch;
+    }
+    async refreshPolicies() {
+        const response = await this.request("/v1/config");
+        const body = await response.json();
+        const triggers = Array.isArray(body.triggers) ? body.triggers : [];
+        this.client.replaceTriggers(triggers);
+        return triggers;
+    }
+    startPolicySync() {
+        if (this.timer)
+            return;
+        const interval = Math.max(10_000, this.options.refreshIntervalMs ?? 60_000);
+        void this.refreshPolicies().catch(() => undefined);
+        this.timer = setInterval(() => void this.refreshPolicies().catch(() => undefined), interval);
+        this.timer.unref?.();
+    }
+    stopPolicySync() { if (this.timer)
+        clearInterval(this.timer); this.timer = undefined; }
+    async createTicket(input) {
+        const response = await this.request("/v1/support/tickets", { method: "POST", body: JSON.stringify({ userId: input.identity.userId, workspaceId: input.identity.workspaceId, customer: input.customer, issue: input.issue, errorCode: input.errorCode, triggerId: input.triggerId, priority: input.priority, requestType: input.requestType }) });
+        return response.json();
+    }
+    async sendUserMessage(ticketId, text, senderName) { await this.request(`/v1/support/tickets/${encodeURIComponent(ticketId)}/messages`, { method: "POST", body: JSON.stringify({ text, senderName }) }); }
+    async getChat(ticketId) { return (await this.request(`/v1/support/tickets/${encodeURIComponent(ticketId)}`)).json(); }
+    async endChat(ticketId) { return (await this.request(`/v1/support/tickets/${encodeURIComponent(ticketId)}/end`, { method: "POST", body: "{}" })).json(); }
+    async reopenChat(ticketId) { return (await this.request(`/v1/support/tickets/${encodeURIComponent(ticketId)}/reopen`, { method: "POST", body: "{}" })).json(); }
+    async request(path, init = {}) {
+        const response = await this.fetcher(`${this.options.baseUrl.replace(/\/$/, "")}${path}`, { ...init, headers: { "content-type": "application/json", authorization: `Bearer ${this.options.apiKey}`, ...init.headers }, signal: AbortSignal.timeout(10_000) });
+        if (!response.ok)
+            throw new Error(`SupportBridge control plane returned ${response.status}`);
+        return response;
+    }
+}
+//# sourceMappingURL=control-plane.js.map

package/dist/control-plane.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"control-plane.js","sourceRoot":"","sources":["../src/control-plane.ts"],"names":[],"mappings":"AAoBA,MAAM,OAAO,yBAAyB;IAGP;IAA8C;IAFnE,KAAK,CAA6C;IACzC,OAAO,CAA0B;IAClD,YAA6B,MAA2B,EAAmB,OAA4B;QAA1E,WAAM,GAAN,MAAM,CAAqB;QAAmB,YAAO,GAAP,OAAO,CAAqB;QAAI,IAAI,CAAC,OAAO,GAAG,OAAO,CAAC,KAAK,IAAI,UAAU,CAAC,KAAK,CAAC;IAAC,CAAC;IAE9J,KAAK,CAAC,eAAe;QACnB,MAAM,QAAQ,GAAG,MAAM,IAAI,CAAC,OAAO,CAAC,YAAY,CAAC,CAAC;QAClD,MAAM,IAAI,GAAG,MAAM,QAAQ,CAAC,IAAI,EAAqC,CAAC;QACtE,MAAM,QAAQ,GAAG,KAAK,CAAC,OAAO,CAAC,IAAI,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,IAAI,CAAC,QAAQ,CAAC,CAAC,CAAC,EAAE,CAAC;QACnE,IAAI,CAAC,MAAM,CAAC,eAAe,CAAC,QAAQ,CAAC,CAAC;QACtC,OAAO,QAAQ,CAAC;IAClB,CAAC;IAED,eAAe;QACb,IAAI,IAAI,CAAC,KAAK;YAAE,OAAO;QACvB,MAAM,QAAQ,GAAG,IAAI,CAAC,GAAG,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,CAAC,iBAAiB,IAAI,MAAM,CAAC,CAAC;QAC5E,KAAK,IAAI,CAAC,eAAe,EAAE,CAAC,KAAK,CAAC,GAAG,EAAE,CAAC,SAAS,CAAC,CAAC;QACnD,IAAI,CAAC,KAAK,GAAG,WAAW,CAAC,GAAG,EAAE,CAAC,KAAK,IAAI,CAAC,eAAe,EAAE,CAAC,KAAK,CAAC,GAAG,EAAE,CAAC,SAAS,CAAC,EAAE,QAAQ,CAAC,CAAC;QAC7F,IAAI,CAAC,KAAK,CAAC,KAAK,EAAE,EAAE,CAAC;IACvB,CAAC;IAED,cAAc,KAAW,IAAI,IAAI,CAAC,KAAK;QAAE,aAAa,CAAC,IAAI,CAAC,KAAK,CAAC,CAAC,CAAC,IAAI,CAAC,KAAK,GAAG,SAAS,CAAC,CAAC,CAAC;IAE7F,KAAK,CAAC,YAAY,CAAC,KAA+B;QAChD,MAAM,QAAQ,GAAG,MAAM,IAAI,CAAC,OAAO,CAAC,qBAAqB,EAAE,EAAE,MAAM,EAAE,MAAM,EAAE,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,EAAE,MAAM,EAAE,KAAK,CAAC,QAAQ,CAAC,MAAM,EAAE,WAAW,EAAE,KAAK,CAAC,QAAQ,CAAC,WAAW,EAAE,QAAQ,EAAE,KAAK,CAAC,QAAQ,EAAE,KAAK,EAAE,KAAK,CAAC,KAAK,EAAE,SAAS,EAAE,KAAK,CAAC,SAAS,EAAE,SAAS,EAAE,KAAK,CAAC,SAAS,EAAE,QAAQ,EAAE,KAAK,CAAC,QAAQ,EAAE,WAAW,EAAE,KAAK,CAAC,WAAW,EAAE,CAAC,EAAE,CAAC,CAAC;QACjV,OAAO,QAAQ,CAAC,IAAI,EAA6C,CAAC;IACpE,CAAC;IAED,KAAK,CAAC,eAAe,CAAC,QAAgB,EAAE,IAAY,EAAE,UAAmB,IAAmB,MAAM,IAAI,CAAC,OAAO,CAAC,uBAAuB,kBAAkB,CAAC,QAAQ,CAAC,WAAW,EAAE,EAAE,MAAM,EAAE,MAAM,EAAE,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,EAAE,IAAI,EAAE,UAAU,EAAE,CAAC,EAAE,CAAC,CAAC,CAAC,CAAC;IACjP,KAAK,CAAC,OAAO,CAAC,QAAgB,IAAsB,OAAO,CAAC,MAAM,IAAI,CAAC,OAAO,CAAC,uBAAuB,kBAAkB,CAAC,QAAQ,CAAC,EAAE,CAAC,CAAC,CAAC,IAAI,EAAE,CAAC,CAAC,CAAC;IAChJ,KAAK,CAAC,OAAO,CAAC,QAAgB,IAAsB,OAAO,CAAC,MAAM,IAAI,CAAC,OAAO,CAAC,uBAAuB,kBAAkB,CAAC,QAAQ,CAAC,MAAM,EAAE,EAAE,MAAM,EAAE,MAAM,EAAE,IAAI,EAAE,IAAI,EAAE,CAAC,CAAC,CAAC,IAAI,EAAE,CAAC,CAAC,CAAC;IACpL,KAAK,CAAC,UAAU,CAAC,QAAgB,IAAsB,OAAO,CAAC,MAAM,IAAI,CAAC,OAAO,CAAC,uBAAuB,kBAAkB,CAAC,QAAQ,CAAC,SAAS,EAAE,EAAE,MAAM,EAAE,MAAM,EAAE,IAAI,EAAE,IAAI,EAAE,CAAC,CAAC,CAAC,IAAI,EAAE,CAAC,CAAC,CAAC;IAElL,KAAK,CAAC,OAAO,CAAC,IAAY,EAAE,OAAoB,EAAE;QACxD,MAAM,QAAQ,GAAG,MAAM,IAAI,CAAC,OAAO,CAAC,GAAG,IAAI,CAAC,OAAO,CAAC,OAAO,CAAC,OAAO,CAAC,KAAK,EAAE,EAAE,CAAC,GAAG,IAAI,EAAE,EAAE,EAAE,GAAG,IAAI,EAAE,OAAO,EAAE,EAAE,cAAc,EAAE,kBAAkB,EAAE,aAAa,EAAE,UAAU,IAAI,CAAC,OAAO,CAAC,MAAM,EAAE,EAAE,GAAG,IAAI,CAAC,OAAO,EAAE,EAAE,MAAM,EAAE,WAAW,CAAC,OAAO,CAAC,MAAM,CAAC,EAAE,CAAC,CAAC;QAC7P,IAAI,CAAC,QAAQ,CAAC,EAAE;YAAE,MAAM,IAAI,KAAK,CAAC,wCAAwC,QAAQ,CAAC,MAAM,EAAE,CAAC,CAAC;QAC7F,OAAO,QAAQ,CAAC;IAClB,CAAC;CACF"}

package/dist/doctor.d.ts

@@ -0,0 +1,17 @@
+#!/usr/bin/env node
+export interface DoctorOptions {
+    baseUrl: string;
+    apiKey: string;
+    source?: string;
+    fetch?: typeof globalThis.fetch;
+}
+export interface DoctorResult {
+    ok: boolean;
+    checks: Array<{
+        name: string;
+        ok: boolean;
+        detail: string;
+    }>;
+}
+export declare function runDoctor(options: DoctorOptions): Promise<DoctorResult>;
+//# sourceMappingURL=doctor.d.ts.map

package/dist/doctor.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"doctor.d.ts","sourceRoot":"","sources":["../src/doctor.ts"],"names":[],"mappings":";AAGA,MAAM,WAAW,aAAa;IAAG,OAAO,EAAE,MAAM,CAAC;IAAC,MAAM,EAAE,MAAM,CAAC;IAAC,MAAM,CAAC,EAAE,MAAM,CAAC;IAAC,KAAK,CAAC,EAAE,OAAO,UAAU,CAAC,KAAK,CAAC;CAAE;AACrH,MAAM,WAAW,YAAY;IAAG,EAAE,EAAE,OAAO,CAAC;IAAC,MAAM,EAAE,KAAK,CAAC;QAAE,IAAI,EAAE,MAAM,CAAC;QAAC,EAAE,EAAE,OAAO,CAAC;QAAC,MAAM,EAAE,MAAM,CAAA;KAAE,CAAC,CAAC;CAAE;AAE5G,wBAAsB,SAAS,CAAC,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,YAAY,CAAC,CAgB7E"}

package/dist/doctor.js

@@ -0,0 +1,49 @@
+#!/usr/bin/env node
+import { pathToFileURL } from "node:url";
+export async function runDoctor(options) {
+    const fetcher = options.fetch ?? globalThis.fetch;
+    const baseUrl = options.baseUrl.replace(/\/$/, "");
+    const checks = [];
+    const check = async (name, run) => {
+        try {
+            checks.push({ name, ok: true, detail: await run() });
+        }
+        catch (error) {
+            checks.push({ name, ok: false, detail: error instanceof Error ? error.message : String(error) });
+        }
+    };
+    await check("Control-plane health", async () => { const response = await fetcher(`${baseUrl}/health`, { signal: AbortSignal.timeout(10_000) }); if (!response.ok)
+        throw new Error(`HTTP ${response.status}`); return "reachable"; });
+    await check("API key and policy access", async () => { const response = await fetcher(`${baseUrl}/v1/config`, { headers: { authorization: `Bearer ${options.apiKey}` }, signal: AbortSignal.timeout(10_000) }); if (!response.ok)
+        throw new Error(`HTTP ${response.status}`); const body = await response.json(); return `authenticated; ${body.triggers?.length ?? 0} enabled policies`; });
+    await check("Telemetry ingestion", async () => {
+        const response = await fetcher(`${baseUrl}/v1/events`, { method: "POST", headers: { "content-type": "application/json", authorization: `Bearer ${options.apiKey}` }, body: JSON.stringify({ events: [{ id: crypto.randomUUID(), type: "sdk_diagnostic", timestamp: new Date().toISOString(), sdkName: "@supportbridge/sdk", sdkVersion: "0.8.1", source: options.source ?? "supportbridge-doctor", code: "doctor_check", message: "SupportBridge doctor verified telemetry delivery", capabilities: { telemetry: true, policies: true, policyEngine: true, policyBuilderApp: true, representativeAvailability: true, mcpApp: true, chat: true } }] }), signal: AbortSignal.timeout(10_000) });
+        if (!response.ok)
+            throw new Error(`HTTP ${response.status}`);
+        return "test event accepted";
+    });
+    checks.push({ name: "MCP App package", ok: true, detail: "support chat, assistance routing, and interactive policy builder included in SDK 0.8.1" });
+    return { ok: checks.every(item => item.ok), checks };
+}
+async function main() {
+    const args = process.argv.slice(2);
+    if (args[0] !== "doctor") {
+        console.log("Usage: supportbridge doctor [--url URL] [--api-key KEY] [--source NAME]");
+        process.exitCode = 1;
+        return;
+    }
+    const value = (flag) => { const index = args.indexOf(flag); return index >= 0 ? args[index + 1] : undefined; };
+    const baseUrl = value("--url") ?? process.env.SUPPORTBRIDGE_URL ?? "https://supportbridge-control-plane.onrender.com";
+    const apiKey = value("--api-key") ?? process.env.SUPPORTBRIDGE_API_KEY;
+    if (!apiKey)
+        throw new Error("Set SUPPORTBRIDGE_API_KEY or pass --api-key");
+    const source = value("--source");
+    const result = await runDoctor({ baseUrl, apiKey, ...(source ? { source } : {}) });
+    for (const item of result.checks)
+        console.log(`${item.ok ? "✓" : "✗"} ${item.name}: ${item.detail}`);
+    if (!result.ok)
+        process.exitCode = 1;
+}
+if (process.argv[1] && import.meta.url === pathToFileURL(process.argv[1]).href)
+    main().catch(error => { console.error(`SupportBridge doctor failed: ${error instanceof Error ? error.message : String(error)}`); process.exitCode = 1; });
+//# sourceMappingURL=doctor.js.map

package/dist/doctor.js.map

@@ -0,0 +1 @@
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package/dist/index.d.ts

@@ -0,0 +1,30 @@
+export { SupportBridgeClient, SupportBridgeToolError } from "./client.js";
+export type { InstrumentToolOptions, SupportBridgeClientOptions } from "./client.js";
+export { traceAgentRun } from "./agent.js";
+export type { AgentRunSpan } from "./agent.js";
+export { currentTraceContext, runWithTrace } from "./context.js";
+export { instrumentMcpTool, supportDecisionTools } from "./mcp.js";
+export type { McpInstrumentationOptions, McpToolHandler, McpToolResult, SupportDecisionToolOptions } from "./mcp.js";
+export { createSupportChatApp, SUPPORT_CHAT_MIME_TYPE, SUPPORT_CHAT_RESOURCE_URI } from "./mcp-app.js";
+export type { SupportChatApp, SupportChatAppOptions } from "./mcp-app.js";
+export { SupportBridge, installSupportBridge } from "./install.js";
+export type { InstallSupportBridgeOptions, SupportBridgeInstallation } from "./install.js";
+export { runDoctor } from "./doctor.js";
+export type { DoctorOptions, DoctorResult } from "./doctor.js";
+export { resolvePrivacy, sanitize, sanitizeText, errorDetails } from "./sanitize.js";
+export { MemoryTriggerStateStore, identityKey } from "./state.js";
+export type { FailureRecord, TriggerState, TriggerStateStore } from "./state.js";
+export { TriggerEngine } from "./triggers.js";
+export type { TriggerEvaluation } from "./triggers.js";
+export { SupportBridgeControlPlane } from "./control-plane.js";
+export type { ControlPlaneOptions, CreateSupportTicketInput } from "./control-plane.js";
+export { BufferedTelemetryTransport, HttpTelemetryTransport, MemoryTelemetryTransport } from "./transport.js";
+export type { BufferedTransportOptions, HttpTransportOptions, TelemetryTransport } from "./transport.js";
+export type * from "./types.js";
+export { DEFAULT_POLICY_ACTIONS, DEFAULT_POLICY_FIELDS, FakePolicyNlpProvider, MemoryIdempotencyStore, PolicyEngine, PolicyRegistry, createPolicyDraft, detectPolicyConflicts, evaluateConditions, evaluatePolicy, executeDecisionPlan, explainPolicy, validatePolicy } from "./policy.js";
+export type * from "./policy.js";
+export { createPolicyBuilderApp, POLICY_BUILDER_MIME_TYPE, POLICY_BUILDER_RESOURCE_URI } from "./policy-app.js";
+export type { PolicyBuilderApp, PolicyBuilderAppOptions } from "./policy-app.js";
+export { MemoryPolicyStore } from "./policy-store.js";
+export type * from "./policy-store.js";
+//# sourceMappingURL=index.d.ts.map

package/dist/index.d.ts.map

@@ -0,0 +1 @@
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package/dist/index.js

@@ -0,0 +1,16 @@
+export { SupportBridgeClient, SupportBridgeToolError } from "./client.js";
+export { traceAgentRun } from "./agent.js";
+export { currentTraceContext, runWithTrace } from "./context.js";
+export { instrumentMcpTool, supportDecisionTools } from "./mcp.js";
+export { createSupportChatApp, SUPPORT_CHAT_MIME_TYPE, SUPPORT_CHAT_RESOURCE_URI } from "./mcp-app.js";
+export { SupportBridge, installSupportBridge } from "./install.js";
+export { runDoctor } from "./doctor.js";
+export { resolvePrivacy, sanitize, sanitizeText, errorDetails } from "./sanitize.js";
+export { MemoryTriggerStateStore, identityKey } from "./state.js";
+export { TriggerEngine } from "./triggers.js";
+export { SupportBridgeControlPlane } from "./control-plane.js";
+export { BufferedTelemetryTransport, HttpTelemetryTransport, MemoryTelemetryTransport } from "./transport.js";
+export { DEFAULT_POLICY_ACTIONS, DEFAULT_POLICY_FIELDS, FakePolicyNlpProvider, MemoryIdempotencyStore, PolicyEngine, PolicyRegistry, createPolicyDraft, detectPolicyConflicts, evaluateConditions, evaluatePolicy, executeDecisionPlan, explainPolicy, validatePolicy } from "./policy.js";
+export { createPolicyBuilderApp, POLICY_BUILDER_MIME_TYPE, POLICY_BUILDER_RESOURCE_URI } from "./policy-app.js";
+export { MemoryPolicyStore } from "./policy-store.js";
+//# sourceMappingURL=index.js.map

package/dist/index.js.map

@@ -0,0 +1 @@
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package/dist/install.d.ts

@@ -0,0 +1,42 @@
+import { registerAppResource, registerAppTool } from "@modelcontextprotocol/ext-apps/server";
+import { SupportBridgeClient, type SupportBridgeClientOptions } from "./client.js";
+import { SupportBridgeControlPlane } from "./control-plane.js";
+import { type McpInstrumentationOptions, type McpToolHandler } from "./mcp.js";
+import type { PrivacyOptions, SupportIdentity } from "./types.js";
+type RequestContext = unknown;
+type McpServerLike = Parameters<typeof registerAppTool>[0] & Parameters<typeof registerAppResource>[0];
+export interface InstallSupportBridgeOptions {
+    apiKey: string;
+    baseUrl?: string;
+    source: string;
+    identify: (context?: RequestContext) => Promise<SupportIdentity | undefined> | SupportIdentity | undefined;
+    environment?: string;
+    serviceVersion?: string;
+    policyRefreshIntervalMs?: number;
+    fetch?: typeof globalThis.fetch;
+    privacy?: PrivacyOptions;
+    app?: {
+        title?: string;
+        pollIntervalMs?: number;
+        resourceUri?: string;
+    };
+    policyApp?: {
+        enabled?: boolean;
+        resourceUri?: string;
+    };
+    client?: Omit<SupportBridgeClientOptions, "source" | "endpoint" | "apiKey" | "environment" | "serviceVersion" | "privacy">;
+}
+export interface SupportBridgeInstallation {
+    client: SupportBridgeClient;
+    controlPlane: SupportBridgeControlPlane;
+    resourceUri: string;
+    policyResourceUri?: string;
+    instrumentTool<TArguments>(toolName: string, handler: McpToolHandler<TArguments>, options?: Omit<McpInstrumentationOptions<TArguments>, "identify">): McpToolHandler<TArguments>;
+    close(): Promise<void>;
+}
+export declare class SupportBridge {
+    static install(server: McpServerLike, options: InstallSupportBridgeOptions): SupportBridgeInstallation;
+}
+export declare function installSupportBridge(server: McpServerLike, options: InstallSupportBridgeOptions): SupportBridgeInstallation;
+export {};
+//# sourceMappingURL=install.d.ts.map

package/dist/install.d.ts.map

@@ -0,0 +1 @@
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