@rubix0270/arboris 1.0.1 → 1.0.3

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (451) hide show
  1. package/package.json +8 -19
  2. package/run.mjs +10 -0
  3. package/dist/cli.mjs +0 -382
  4. package/manifest.json +0 -323
  5. package/prisma/skills/accessibility/SKILL.md +0 -147
  6. package/prisma/skills/agent-architecture-audit/SKILL.md +0 -257
  7. package/prisma/skills/agent-eval/SKILL.md +0 -146
  8. package/prisma/skills/agent-harness-construction/SKILL.md +0 -74
  9. package/prisma/skills/agent-introspection-debugging/SKILL.md +0 -154
  10. package/prisma/skills/agent-payment-x402/SKILL.md +0 -225
  11. package/prisma/skills/agent-self-evaluation/SKILL.md +0 -182
  12. package/prisma/skills/agent-self-evaluation/examples/high-score-example.md +0 -87
  13. package/prisma/skills/agent-self-evaluation/examples/low-score-example.md +0 -86
  14. package/prisma/skills/agent-self-evaluation/references/evaluation-criteria.md +0 -71
  15. package/prisma/skills/agent-self-evaluation/references/hook-integration.md +0 -64
  16. package/prisma/skills/agent-self-evaluation/scripts/evaluate.py +0 -408
  17. package/prisma/skills/agent-self-evaluation/templates/evaluation-report.md +0 -86
  18. package/prisma/skills/agent-sort/SKILL.md +0 -216
  19. package/prisma/skills/agentic-engineering/SKILL.md +0 -64
  20. package/prisma/skills/agentic-os/SKILL.md +0 -388
  21. package/prisma/skills/ai-first-engineering/SKILL.md +0 -52
  22. package/prisma/skills/ai-regression-testing/SKILL.md +0 -386
  23. package/prisma/skills/android-clean-architecture/SKILL.md +0 -340
  24. package/prisma/skills/angular-developer/SKILL.md +0 -155
  25. package/prisma/skills/angular-developer/references/angular-animations.md +0 -160
  26. package/prisma/skills/angular-developer/references/angular-aria.md +0 -410
  27. package/prisma/skills/angular-developer/references/cli.md +0 -86
  28. package/prisma/skills/angular-developer/references/component-harnesses.md +0 -59
  29. package/prisma/skills/angular-developer/references/component-styling.md +0 -91
  30. package/prisma/skills/angular-developer/references/components.md +0 -117
  31. package/prisma/skills/angular-developer/references/creating-services.md +0 -97
  32. package/prisma/skills/angular-developer/references/data-resolvers.md +0 -69
  33. package/prisma/skills/angular-developer/references/define-routes.md +0 -67
  34. package/prisma/skills/angular-developer/references/defining-providers.md +0 -72
  35. package/prisma/skills/angular-developer/references/di-fundamentals.md +0 -120
  36. package/prisma/skills/angular-developer/references/e2e-testing.md +0 -56
  37. package/prisma/skills/angular-developer/references/effects.md +0 -83
  38. package/prisma/skills/angular-developer/references/hierarchical-injectors.md +0 -43
  39. package/prisma/skills/angular-developer/references/host-elements.md +0 -80
  40. package/prisma/skills/angular-developer/references/injection-context.md +0 -63
  41. package/prisma/skills/angular-developer/references/inputs.md +0 -101
  42. package/prisma/skills/angular-developer/references/linked-signal.md +0 -59
  43. package/prisma/skills/angular-developer/references/loading-strategies.md +0 -61
  44. package/prisma/skills/angular-developer/references/mcp.md +0 -108
  45. package/prisma/skills/angular-developer/references/navigate-to-routes.md +0 -69
  46. package/prisma/skills/angular-developer/references/outputs.md +0 -86
  47. package/prisma/skills/angular-developer/references/reactive-forms.md +0 -122
  48. package/prisma/skills/angular-developer/references/rendering-strategies.md +0 -44
  49. package/prisma/skills/angular-developer/references/resource.md +0 -77
  50. package/prisma/skills/angular-developer/references/route-animations.md +0 -56
  51. package/prisma/skills/angular-developer/references/route-guards.md +0 -52
  52. package/prisma/skills/angular-developer/references/router-lifecycle.md +0 -45
  53. package/prisma/skills/angular-developer/references/router-testing.md +0 -87
  54. package/prisma/skills/angular-developer/references/show-routes-with-outlets.md +0 -68
  55. package/prisma/skills/angular-developer/references/signal-forms.md +0 -795
  56. package/prisma/skills/angular-developer/references/signals-overview.md +0 -94
  57. package/prisma/skills/angular-developer/references/tailwind-css.md +0 -69
  58. package/prisma/skills/angular-developer/references/template-driven-forms.md +0 -114
  59. package/prisma/skills/angular-developer/references/testing-fundamentals.md +0 -65
  60. package/prisma/skills/api-connector-builder/SKILL.md +0 -121
  61. package/prisma/skills/api-design/SKILL.md +0 -524
  62. package/prisma/skills/architecture-decision-records/SKILL.md +0 -180
  63. package/prisma/skills/article-writing/SKILL.md +0 -80
  64. package/prisma/skills/automation-audit-ops/SKILL.md +0 -143
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  66. package/prisma/skills/autonomous-loops/SKILL.md +0 -611
  67. package/prisma/skills/backend-patterns/SKILL.md +0 -562
  68. package/prisma/skills/benchmark/SKILL.md +0 -94
  69. package/prisma/skills/benchmark-methodology/SKILL.md +0 -190
  70. package/prisma/skills/benchmark-optimization-loop/SKILL.md +0 -70
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  87. package/prisma/skills/carrier-relationship-management/SKILL.md +0 -212
  88. package/prisma/skills/cisco-ios-patterns/SKILL.md +0 -164
  89. package/prisma/skills/ck/SKILL.md +0 -148
  90. package/prisma/skills/ck/commands/forget.mjs +0 -44
  91. package/prisma/skills/ck/commands/info.mjs +0 -24
  92. package/prisma/skills/ck/commands/init.mjs +0 -143
  93. package/prisma/skills/ck/commands/list.mjs +0 -40
  94. package/prisma/skills/ck/commands/migrate.mjs +0 -202
  95. package/prisma/skills/ck/commands/resume.mjs +0 -36
  96. package/prisma/skills/ck/commands/save.mjs +0 -210
  97. package/prisma/skills/ck/commands/shared.mjs +0 -387
  98. package/prisma/skills/ck/hooks/session-start.mjs +0 -224
  99. package/prisma/skills/claude-devfleet/SKILL.md +0 -112
  100. package/prisma/skills/click-path-audit/SKILL.md +0 -245
  101. package/prisma/skills/clickhouse-io/SKILL.md +0 -440
  102. package/prisma/skills/code-tour/SKILL.md +0 -254
  103. package/prisma/skills/codebase-onboarding/SKILL.md +0 -234
  104. package/prisma/skills/codehealth-mcp/SKILL.md +0 -167
  105. package/prisma/skills/coding-standards/SKILL.md +0 -551
  106. package/prisma/skills/competitive-platform-analysis/SKILL.md +0 -214
  107. package/prisma/skills/competitive-report-structure/SKILL.md +0 -162
  108. package/prisma/skills/compose-multiplatform-patterns/SKILL.md +0 -300
  109. package/prisma/skills/config-gc/SKILL.md +0 -120
  110. package/prisma/skills/configure-ecc/SKILL.md +0 -385
  111. package/prisma/skills/connections-optimizer/SKILL.md +0 -190
  112. package/prisma/skills/content-engine/SKILL.md +0 -132
  113. package/prisma/skills/content-hash-cache-pattern/SKILL.md +0 -162
  114. package/prisma/skills/context-budget/SKILL.md +0 -136
  115. package/prisma/skills/continuous-agent-loop/SKILL.md +0 -46
  116. package/prisma/skills/continuous-learning/SKILL.md +0 -132
  117. package/prisma/skills/continuous-learning/config.json +0 -18
  118. package/prisma/skills/continuous-learning/evaluate-session.sh +0 -69
  119. package/prisma/skills/continuous-learning-v2/SKILL.md +0 -361
  120. package/prisma/skills/continuous-learning-v2/agents/observer-loop.sh +0 -359
  121. package/prisma/skills/continuous-learning-v2/agents/observer.md +0 -189
  122. package/prisma/skills/continuous-learning-v2/agents/session-guardian.sh +0 -150
  123. package/prisma/skills/continuous-learning-v2/agents/start-observer.sh +0 -248
  124. package/prisma/skills/continuous-learning-v2/config.json +0 -8
  125. package/prisma/skills/continuous-learning-v2/hooks/observe.sh +0 -585
  126. package/prisma/skills/continuous-learning-v2/scripts/detect-project.sh +0 -322
  127. package/prisma/skills/continuous-learning-v2/scripts/instinct-cli.py +0 -1956
  128. package/prisma/skills/continuous-learning-v2/scripts/lib/homunculus-dir.sh +0 -31
  129. package/prisma/skills/continuous-learning-v2/scripts/migrate-homunculus.sh +0 -68
  130. package/prisma/skills/continuous-learning-v2/scripts/test_parse_instinct.py +0 -1421
  131. package/prisma/skills/cost-aware-llm-pipeline/SKILL.md +0 -184
  132. package/prisma/skills/cost-tracking/SKILL.md +0 -97
  133. package/prisma/skills/council/SKILL.md +0 -204
  134. package/prisma/skills/cpp-coding-standards/SKILL.md +0 -724
  135. package/prisma/skills/cpp-testing/SKILL.md +0 -325
  136. package/prisma/skills/crosspost/SKILL.md +0 -112
  137. package/prisma/skills/csharp-testing/SKILL.md +0 -322
  138. package/prisma/skills/customer-billing-ops/SKILL.md +0 -141
  139. package/prisma/skills/customs-trade-compliance/SKILL.md +0 -263
  140. package/prisma/skills/dart-flutter-patterns/SKILL.md +0 -564
  141. package/prisma/skills/dashboard-builder/SKILL.md +0 -109
  142. package/prisma/skills/data-scraper-agent/SKILL.md +0 -765
  143. package/prisma/skills/data-throughput-accelerator/SKILL.md +0 -73
  144. package/prisma/skills/database-migrations/SKILL.md +0 -430
  145. package/prisma/skills/deep-research/SKILL.md +0 -160
  146. package/prisma/skills/defi-amm-security/SKILL.md +0 -167
  147. package/prisma/skills/delivery-gate/SKILL.md +0 -126
  148. package/prisma/skills/delivery-gate/hooks/quality-gate.py +0 -220
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  150. package/prisma/skills/design-system/SKILL.md +0 -83
  151. package/prisma/skills/django-celery/SKILL.md +0 -458
  152. package/prisma/skills/django-patterns/SKILL.md +0 -735
  153. package/prisma/skills/django-security/SKILL.md +0 -644
  154. package/prisma/skills/django-tdd/SKILL.md +0 -730
  155. package/prisma/skills/django-verification/SKILL.md +0 -470
  156. package/prisma/skills/dmux-workflows/SKILL.md +0 -192
  157. package/prisma/skills/docker-patterns/SKILL.md +0 -365
  158. package/prisma/skills/documentation-lookup/SKILL.md +0 -91
  159. package/prisma/skills/dotnet-patterns/SKILL.md +0 -322
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@@ -1,322 +0,0 @@
1
- ---
2
- name: csharp-testing
3
- description: C# and .NET testing patterns with xUnit, FluentAssertions, mocking, integration tests, and test organization best practices.
4
- metadata:
5
- origin: ECC
6
- ---
7
-
8
- # C# Testing Patterns
9
-
10
- Comprehensive testing patterns for .NET applications using xUnit, FluentAssertions, and modern testing practices.
11
-
12
- ## When to Activate
13
-
14
- - Writing new tests for C# code
15
- - Reviewing test quality and coverage
16
- - Setting up test infrastructure for .NET projects
17
- - Debugging flaky or slow tests
18
-
19
- ## Test Framework Stack
20
-
21
- | Tool | Purpose |
22
- |---|---|
23
- | **xUnit** | Test framework (preferred for .NET) |
24
- | **FluentAssertions** | Readable assertion syntax |
25
- | **NSubstitute** or **Moq** | Mocking dependencies |
26
- | **Testcontainers** | Real infrastructure in integration tests |
27
- | **WebApplicationFactory** | ASP.NET Core integration tests |
28
- | **Bogus** | Realistic test data generation |
29
-
30
- ## Unit Test Structure
31
-
32
- ### Arrange-Act-Assert
33
-
34
- ```csharp
35
- public sealed class OrderServiceTests
36
- {
37
- private readonly IOrderRepository _repository = Substitute.For<IOrderRepository>();
38
- private readonly ILogger<OrderService> _logger = Substitute.For<ILogger<OrderService>>();
39
- private readonly OrderService _sut;
40
-
41
- public OrderServiceTests()
42
- {
43
- _sut = new OrderService(_repository, _logger);
44
- }
45
-
46
- [Fact]
47
- public async Task PlaceOrderAsync_ReturnsSuccess_WhenRequestIsValid()
48
- {
49
- // Arrange
50
- var request = new CreateOrderRequest
51
- {
52
- CustomerId = "cust-123",
53
- Items = [new OrderItem("SKU-001", 2, 29.99m)]
54
- };
55
-
56
- // Act
57
- var result = await _sut.PlaceOrderAsync(request, CancellationToken.None);
58
-
59
- // Assert
60
- result.IsSuccess.Should().BeTrue();
61
- result.Value.Should().NotBeNull();
62
- result.Value!.CustomerId.Should().Be("cust-123");
63
- }
64
-
65
- [Fact]
66
- public async Task PlaceOrderAsync_ReturnsFailure_WhenNoItems()
67
- {
68
- // Arrange
69
- var request = new CreateOrderRequest
70
- {
71
- CustomerId = "cust-123",
72
- Items = []
73
- };
74
-
75
- // Act
76
- var result = await _sut.PlaceOrderAsync(request, CancellationToken.None);
77
-
78
- // Assert
79
- result.IsSuccess.Should().BeFalse();
80
- result.Error.Should().Contain("at least one item");
81
- }
82
- }
83
- ```
84
-
85
- ### Parameterized Tests with Theory
86
-
87
- ```csharp
88
- [Theory]
89
- [InlineData("", false)]
90
- [InlineData("a", false)]
91
- [InlineData("ab@c.d", false)]
92
- [InlineData("user@example.com", true)]
93
- [InlineData("user+tag@example.co.uk", true)]
94
- public void IsValidEmail_ReturnsExpected(string email, bool expected)
95
- {
96
- EmailValidator.IsValid(email).Should().Be(expected);
97
- }
98
-
99
- [Theory]
100
- [MemberData(nameof(InvalidOrderCases))]
101
- public async Task PlaceOrderAsync_RejectsInvalidOrders(CreateOrderRequest request, string expectedError)
102
- {
103
- var result = await _sut.PlaceOrderAsync(request, CancellationToken.None);
104
-
105
- result.IsSuccess.Should().BeFalse();
106
- result.Error.Should().Contain(expectedError);
107
- }
108
-
109
- public static TheoryData<CreateOrderRequest, string> InvalidOrderCases => new()
110
- {
111
- { new() { CustomerId = "", Items = [ValidItem()] }, "CustomerId" },
112
- { new() { CustomerId = "c1", Items = [] }, "at least one item" },
113
- { new() { CustomerId = "c1", Items = [new("", 1, 10m)] }, "SKU" },
114
- };
115
- ```
116
-
117
- ## Mocking with NSubstitute
118
-
119
- ```csharp
120
- [Fact]
121
- public async Task GetOrderAsync_ReturnsNull_WhenNotFound()
122
- {
123
- // Arrange
124
- var orderId = Guid.NewGuid();
125
- _repository.FindByIdAsync(orderId, Arg.Any<CancellationToken>())
126
- .Returns((Order?)null);
127
-
128
- // Act
129
- var result = await _sut.GetOrderAsync(orderId, CancellationToken.None);
130
-
131
- // Assert
132
- result.Should().BeNull();
133
- }
134
-
135
- [Fact]
136
- public async Task PlaceOrderAsync_PersistsOrder()
137
- {
138
- // Arrange
139
- var request = ValidOrderRequest();
140
-
141
- // Act
142
- await _sut.PlaceOrderAsync(request, CancellationToken.None);
143
-
144
- // Assert — verify the repository was called
145
- await _repository.Received(1).AddAsync(
146
- Arg.Is<Order>(o => o.CustomerId == request.CustomerId),
147
- Arg.Any<CancellationToken>());
148
- }
149
- ```
150
-
151
- ## ASP.NET Core Integration Tests
152
-
153
- ### WebApplicationFactory Setup
154
-
155
- ```csharp
156
- public sealed class OrderApiTests : IClassFixture<WebApplicationFactory<Program>>
157
- {
158
- private readonly HttpClient _client;
159
-
160
- public OrderApiTests(WebApplicationFactory<Program> factory)
161
- {
162
- _client = factory.WithWebHostBuilder(builder =>
163
- {
164
- builder.ConfigureServices(services =>
165
- {
166
- // Replace real DB with in-memory for tests
167
- services.RemoveAll<DbContextOptions<AppDbContext>>();
168
- services.AddDbContext<AppDbContext>(options =>
169
- options.UseInMemoryDatabase("TestDb"));
170
- });
171
- }).CreateClient();
172
- }
173
-
174
- [Fact]
175
- public async Task GetOrder_Returns404_WhenNotFound()
176
- {
177
- var response = await _client.GetAsync($"/api/orders/{Guid.NewGuid()}");
178
-
179
- response.StatusCode.Should().Be(HttpStatusCode.NotFound);
180
- }
181
-
182
- [Fact]
183
- public async Task CreateOrder_Returns201_WithValidRequest()
184
- {
185
- var request = new CreateOrderRequest
186
- {
187
- CustomerId = "cust-1",
188
- Items = [new("SKU-001", 1, 19.99m)]
189
- };
190
-
191
- var response = await _client.PostAsJsonAsync("/api/orders", request);
192
-
193
- response.StatusCode.Should().Be(HttpStatusCode.Created);
194
- response.Headers.Location.Should().NotBeNull();
195
- }
196
- }
197
- ```
198
-
199
- ### Testing with Testcontainers
200
-
201
- ```csharp
202
- public sealed class PostgresOrderRepositoryTests : IAsyncLifetime
203
- {
204
- private readonly PostgreSqlContainer _postgres = new PostgreSqlBuilder()
205
- .WithImage("postgres:16-alpine")
206
- .Build();
207
-
208
- private AppDbContext _db = null!;
209
-
210
- public async Task InitializeAsync()
211
- {
212
- await _postgres.StartAsync();
213
- var options = new DbContextOptionsBuilder<AppDbContext>()
214
- .UseNpgsql(_postgres.GetConnectionString())
215
- .Options;
216
- _db = new AppDbContext(options);
217
- await _db.Database.MigrateAsync();
218
- }
219
-
220
- public async Task DisposeAsync()
221
- {
222
- await _db.DisposeAsync();
223
- await _postgres.DisposeAsync();
224
- }
225
-
226
- [Fact]
227
- public async Task AddAsync_PersistsOrder()
228
- {
229
- var repo = new SqlOrderRepository(_db);
230
- var order = Order.Create("cust-1", [new OrderItem("SKU-001", 2, 10m)]);
231
-
232
- await repo.AddAsync(order, CancellationToken.None);
233
-
234
- var found = await repo.FindByIdAsync(order.Id, CancellationToken.None);
235
- found.Should().NotBeNull();
236
- found!.Items.Should().HaveCount(1);
237
- }
238
- }
239
- ```
240
-
241
- ## Test Organization
242
-
243
- ```
244
- tests/
245
- MyApp.UnitTests/
246
- Services/
247
- OrderServiceTests.cs
248
- PaymentServiceTests.cs
249
- Validators/
250
- EmailValidatorTests.cs
251
- MyApp.IntegrationTests/
252
- Api/
253
- OrderApiTests.cs
254
- Repositories/
255
- OrderRepositoryTests.cs
256
- MyApp.TestHelpers/
257
- Builders/
258
- OrderBuilder.cs
259
- Fixtures/
260
- DatabaseFixture.cs
261
- ```
262
-
263
- ## Test Data Builders
264
-
265
- ```csharp
266
- public sealed class OrderBuilder
267
- {
268
- private string _customerId = "cust-default";
269
- private readonly List<OrderItem> _items = [new("SKU-001", 1, 10m)];
270
-
271
- public OrderBuilder WithCustomer(string customerId)
272
- {
273
- _customerId = customerId;
274
- return this;
275
- }
276
-
277
- public OrderBuilder WithItem(string sku, int quantity, decimal price)
278
- {
279
- _items.Add(new OrderItem(sku, quantity, price));
280
- return this;
281
- }
282
-
283
- public Order Build() => Order.Create(_customerId, _items);
284
- }
285
-
286
- // Usage in tests
287
- var order = new OrderBuilder()
288
- .WithCustomer("cust-vip")
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- .WithItem("SKU-PREMIUM", 3, 99.99m)
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- .Build();
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- ```
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-
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- ## Common Anti-Patterns
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-
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- | Anti-Pattern | Fix |
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- |---|---|
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- | Testing implementation details | Test behavior and outcomes |
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- | Shared mutable test state | Fresh instance per test (xUnit does this via constructors) |
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- | `Thread.Sleep` in async tests | Use `Task.Delay` with timeout, or polling helpers |
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- | Asserting on `ToString()` output | Assert on typed properties |
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- | One giant assertion per test | One logical assertion per test |
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- | Test names describing implementation | Name by behavior: `Method_ExpectedResult_WhenCondition` |
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- | Ignoring `CancellationToken` | Always pass and verify cancellation |
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-
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- ## Running Tests
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-
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- ```bash
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- # Run all tests
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- dotnet test
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-
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- # Run with coverage
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- dotnet test --collect:"XPlat Code Coverage"
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-
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- # Run specific project
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- dotnet test tests/MyApp.UnitTests/
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-
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- # Filter by test name
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- dotnet test --filter "FullyQualifiedName~OrderService"
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-
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- # Watch mode during development
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- dotnet watch test --project tests/MyApp.UnitTests/
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- ```
@@ -1,141 +0,0 @@
1
- ---
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- name: customer-billing-ops
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- description: Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use when the user needs to help a customer, inspect subscription state, or manage revenue-impacting billing operations.
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- metadata:
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- origin: ECC
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- ---
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-
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- # Customer Billing Ops
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-
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- Use this skill for real customer operations, not generic payment API design.
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-
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- The goal is to help the operator answer: who is this customer, what happened, what is the safest fix, and what follow-up should we send?
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-
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- ## When to Use
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-
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- - Customer says billing is broken, they want a refund, or they cannot cancel
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- - Investigating duplicate subscriptions, accidental charges, failed renewals, or churn risk
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- - Reviewing plan mix, active subscriptions, yearly vs monthly conversion, or team-seat confusion
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- - Creating or validating a billing portal flow
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- - Auditing support complaints that touch subscriptions, invoices, refunds, or payment methods
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-
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- ## Preferred Tool Surface
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-
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- - Use connected billing tools such as Stripe first
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- - Use email, GitHub, or issue trackers only as supporting evidence
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- - Prefer hosted billing/customer portals over custom account-management code when the platform already provides the needed controls
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-
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- ## Guardrails
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-
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- - Never expose secret keys, full card details, or unnecessary customer PII in the response
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- - Do not refund blindly; first classify the issue
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- - Distinguish among:
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- - accidental duplicate purchase
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- - deliberate multi-seat or team purchase
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- - broken product / unmet value
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- - failed or incomplete checkout
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- - cancellation due to missing self-serve controls
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- - For annual plans, team plans, and prorated states, verify the contract shape before taking action
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-
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- ## Workflow
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-
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- ### 1. Identify the customer cleanly
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-
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- Start from the strongest identifier available:
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-
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- - customer email
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- - Stripe customer ID
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- - subscription ID
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- - invoice ID
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- - GitHub username or support email if it is known to map back to billing
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-
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- Return a concise identity summary:
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-
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- - customer
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- - active subscriptions
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- - canceled subscriptions
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- - invoices
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- - obvious anomalies such as duplicate active subscriptions
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-
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- ### 2. Classify the issue
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-
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- Put the case into one bucket before acting:
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-
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- | Case | Typical action |
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- |------|----------------|
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- | Duplicate personal subscription | cancel extras, consider refund |
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- | Real multi-seat/team intent | preserve seats, clarify billing model |
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- | Failed payment / incomplete checkout | recover via portal or update payment method |
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- | Missing self-serve controls | provide portal, cancellation path, or invoice access |
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- | Product failure or trust break | refund, apologize, log product issue |
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-
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- ### 3. Take the safest reversible action first
73
-
74
- Preferred order:
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-
76
- 1. restore self-serve management
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- 2. fix duplicate or broken billing state
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- 3. refund only the affected charge or duplicate
79
- 4. document the reason
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- 5. send a short customer follow-up
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-
82
- If the fix requires product work, separate:
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-
84
- - customer remediation now
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- - product bug / workflow gap for backlog
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-
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- ### 4. Check operator-side product gaps
88
-
89
- If the customer pain comes from a missing operator surface, call it out explicitly. Common examples:
90
-
91
- - no billing portal
92
- - no usage/rate-limit visibility
93
- - no plan/seat explanation
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- - no cancellation flow
95
- - no duplicate-subscription guard
96
-
97
- Treat those as ECC or website follow-up items, not just support incidents.
98
-
99
- ### 5. Produce the operator handoff
100
-
101
- End with:
102
-
103
- - customer state summary
104
- - action taken
105
- - revenue impact
106
- - follow-up text to send
107
- - product or backlog issue to create
108
-
109
- ## Output Format
110
-
111
- Use this structure:
112
-
113
- ```text
114
- CUSTOMER
115
- - name / email
116
- - relevant account identifiers
117
-
118
- BILLING STATE
119
- - active subscriptions
120
- - invoice or renewal state
121
- - anomalies
122
-
123
- DECISION
124
- - issue classification
125
- - why this action is correct
126
-
127
- ACTION TAKEN
128
- - refund / cancel / portal / no-op
129
-
130
- FOLLOW-UP
131
- - short customer message
132
-
133
- PRODUCT GAP
134
- - what should be fixed in the product or website
135
- ```
136
-
137
- ## Examples of Good Recommendations
138
-
139
- - "The right fix is a billing portal, not a custom dashboard yet"
140
- - "This looks like duplicate personal checkout, not a real team-seat purchase"
141
- - "Refund one duplicate charge, keep the remaining active subscription, then convert the customer to org billing later if needed"