@rh-support/troubleshoot 2.6.355 → 2.6.358

package/lib/esm/reducers/CaseReducer.js

@@ -7,21 +7,35 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { accounts, contacts, kase, pcm, publicApi } from '@cee-eng/hydrajs';
+var __rest = (this && this.__rest) || function (s, e) {
+    var t = {};
+    for (var p in s) if (Object.prototype.hasOwnProperty.call(s, p) && e.indexOf(p) < 0)
+        t[p] = s[p];
+    if (s != null && typeof Object.getOwnPropertySymbols === "function")
+        for (var i = 0, p = Object.getOwnPropertySymbols(s); i < p.length; i++) {
+            if (e.indexOf(p[i]) < 0 && Object.prototype.propertyIsEnumerable.call(s, p[i]))
+                t[p[i]] = s[p[i]];
+        }
+    return t;
+};
+import { contacts, kase, pcm, publicApi } from '@cee-eng/hydrajs';
 import { formattedApiErrorMessage } from '@rh-support/components';
-import { dtmTrackEventCaseCreationStepEncountered, getApiResourceObject, PreviousToNewCaseTypeMap, } from '@rh-support/utils';
-import delay from 'lodash/delay';
+import { CREATE_CASE_LABEL_LINK, CREATE_SUPPORT_CASE, dtmTrackEventCaseCreationStepEncountered, fetchCaseDetailsByCaseNumber, fetchLoggedInUserAccountContactsFromGraphQL, GET_ACCOUNT, GET_CASE_GROUP, GET_PRODUCTS, getAccountQueryVariables, getApiResourceObject, handleGraphQLAccountResponse, handleGraphQLVersionsResponse, mapGraphQLCaseDetailsToCasePayload, PreviousToNewCaseTypeMap, shouldPersistInProgressOnCustomerActivity, updateCaseDetailsGraphQLRequest, } from '@rh-support/utils';
+// import delay from 'lodash/delay';
 import filter from 'lodash/filter';
 import find from 'lodash/find';
 import isEmpty from 'lodash/isEmpty';
 import isUndefined from 'lodash/isUndefined';
 import map from 'lodash/map';
+import unescape from 'lodash/unescape';
 import uniq from 'lodash/uniq';
 import uniqBy from 'lodash/uniqBy';
 import { trimAndReplacePlus } from '../components/shared/utils';
+import { buildCaseSeverityFtsGraphQLUpdate } from '../utils/caseSeverityFtsGraphQLUtils';
 import { CaseReducerConstants, DESCRIPTION_LENGTH_LIMIT, initialCaseState, SupportLevelDisplay, } from './CaseConstNTypes';
-import { createCasePayload, getCaseFromSessionDetails, getCaseRecommendations, getCepCommentFromCepDetails, getHasInvalidEntitlements, getProcessedEntitlements, } from './CaseHelpers';
+import { createCasePayload, createCasePayloadGraphQL, getCaseFromSessionDetails, getCaseRecommendations, getCepCommentFromCepDetails, getHasInvalidEntitlements, getProcessedEntitlements, } from './CaseHelpers';
 import { updateSession } from './SessionRestoreReducer';
+const safeDecodeGroupName = (value) => unescape(value);
 export const caseReducer = (pState, action) => {
     var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l;
     switch (action.type) {
@@ -29,17 +43,18 @@ export const caseReducer = (pState, action) => {
             const hasLargeCaseDescription = action.payload.caseDetails.hasOwnProperty('description')
                 ? (action.payload.caseDetails.description || '').length > DESCRIPTION_LENGTH_LIMIT
                 : pState.hasLargeCaseDescription;
+            let resetEntitlementId = false;
             if (((_b = (_a = action.payload) === null || _a === void 0 ? void 0 : _a.caseDetails) === null || _b === void 0 ? void 0 : _b.contactSSOName) &&
                 pState.caseDetails.contactSSOName !== ((_d = (_c = action.payload) === null || _c === void 0 ? void 0 : _c.caseDetails) === null || _d === void 0 ? void 0 : _d.contactSSOName)) {
                 // Need to reset casegroup and sla as they are dependent on selected owner
                 action.payload.caseDetails.entitlementSla = undefined;
+                resetEntitlementId = true;
             }
-            if (((_f = (_e = action.payload) === null || _e === void 0 ? void 0 : _e.caseDetails) === null || _f === void 0 ? void 0 : _f.product) &&
+            if (Object.prototype.hasOwnProperty.call((_f = (_e = action.payload) === null || _e === void 0 ? void 0 : _e.caseDetails) !== null && _f !== void 0 ? _f : {}, 'product') &&
                 pState.caseDetails.product !== ((_h = (_g = action.payload) === null || _g === void 0 ? void 0 : _g.caseDetails) === null || _h === void 0 ? void 0 : _h.product)) {
-                // need to reset sla on product change as individiual products can have independent sla
-                action.payload.caseDetails.entitlementSla = undefined;
+                resetEntitlementId = true;
             }
-            return Object.assign(Object.assign({}, pState), { hasLargeCaseDescription, caseDetails: Object.assign(Object.assign({}, pState.caseDetails), action.payload.caseDetails), isCaseUpdating: false });
+            return Object.assign(Object.assign(Object.assign({}, pState), { hasLargeCaseDescription, caseDetails: Object.assign(Object.assign({}, pState.caseDetails), action.payload.caseDetails), isCaseUpdating: false }), (resetEntitlementId ? { selectedEntitlementId: undefined } : {}));
         }
         case CaseReducerConstants.caseStateChanged: {
             return Object.assign(Object.assign({}, pState), action.payload);
@@ -89,10 +104,8 @@ export const caseReducer = (pState, action) => {
             return Object.assign(Object.assign(Object.assign({}, pState), initialCaseState), { isFetchingCaseDetails: true, isFetchingCaseDetailsError: false, caseDetails: Object.assign(Object.assign({}, initialCaseState.caseDetails), { caseNumber: (_l = (_k = (_j = action.payload) === null || _j === void 0 ? void 0 : _j.caseDetails) === null || _k === void 0 ? void 0 : _k.caseNumber) !== null && _l !== void 0 ? _l : '' }) });
         }
         case CaseReducerConstants.receivedCaseDetails: {
-            return Object.assign(Object.assign(Object.assign({}, pState), action.payload), { isFetchingCaseDetails: false, isFetchingCaseDetailsError: false });
-        }
-        case CaseReducerConstants.updateComments: {
-            return Object.assign(Object.assign({}, pState), { caseDetails: Object.assign(Object.assign({}, pState.caseDetails), { comments: action.payload.caseDetails.comments }) });
+            const _m = action.payload, { caseDetails, selectedOwner } = _m, rest = __rest(_m, ["caseDetails", "selectedOwner"]);
+            return Object.assign(Object.assign(Object.assign(Object.assign({}, pState), rest), (selectedOwner ? { selectedOwner } : {})), { caseDetails: Object.assign(Object.assign({}, pState.caseDetails), caseDetails), isFetchingCaseDetails: false, isFetchingCaseDetailsError: false });
         }
         case CaseReducerConstants.receivedCaseDetailsError: {
             return Object.assign(Object.assign({}, pState), { isFetchingCaseDetails: false, isFetchingCaseDetailsError: true, caseDetailsError: action.payload.caseDetailsError });
@@ -167,24 +180,42 @@ export const setNotifiedUser = (dispatch, selectedNotificationContacts) => {
         payload: { selectedNotificationContacts },
     });
 };
-export const submitCase = (dispatch_1, sessionRestoreDispatch_1, caseDetails_1, isCaseCreate_1, errorMessage500_1, loggedInUserSsoUsername_1, ...args_1) => __awaiter(void 0, [dispatch_1, sessionRestoreDispatch_1, caseDetails_1, isCaseCreate_1, errorMessage500_1, loggedInUserSsoUsername_1, ...args_1], void 0, function* (dispatch, sessionRestoreDispatch, caseDetails, isCaseCreate, errorMessage500, loggedInUserSsoUsername, isSecureSupport = false, isResubmit, isCreatingCaseFlow, sessionItem) {
-    var _a, _b;
+export const submitCase = (dispatch_1, sessionRestoreDispatch_1, caseDetails_1, isCaseCreate_1, errorMessage500_1, loggedInUserSsoUsername_1, ...args_1) => __awaiter(void 0, [dispatch_1, sessionRestoreDispatch_1, caseDetails_1, isCaseCreate_1, errorMessage500_1, loggedInUserSsoUsername_1, ...args_1], void 0, function* (dispatch, sessionRestoreDispatch, caseDetails, isCaseCreate, errorMessage500, loggedInUserSsoUsername, isSecureSupport = false, isResubmit, isCreatingCaseFlow, sessionItem, apolloClient, traditionalSupportAgreed = false) {
+    var _a, _b, _c, _d, _e, _f, _g;
     dispatch({ type: CaseReducerConstants.isCreatingCase });
     try {
         const casePayload = createCasePayload(caseDetails, sessionItem, isCaseCreate);
+        const graphQLPayload = createCasePayloadGraphQL(caseDetails, sessionItem, isCaseCreate, traditionalSupportAgreed);
         dispatch({ type: CaseReducerConstants.resetCaseNoOfCreatedCase, payload: { caseNoOfCreatedCase: '' } });
-        const caseNumber = yield publicApi.kase.createCase(casePayload, caseDetails.selectedAccountDetails.data.secureSupport);
+        const { data } = yield apolloClient.mutate({
+            mutation: CREATE_SUPPORT_CASE,
+            variables: {
+                caseInput: graphQLPayload,
+            },
+        });
+        const caseRecord = (_b = (_a = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.CaseCreate) === null || _b === void 0 ? void 0 : _b.RedHatSupportRecord;
+        const caseNumber = (_c = caseRecord === null || caseRecord === void 0 ? void 0 : caseRecord.CaseNumber__c) === null || _c === void 0 ? void 0 : _c.value;
+        let caseSfId = caseRecord === null || caseRecord === void 0 ? void 0 : caseRecord.Id;
+        if (!caseSfId && caseNumber && apolloClient && ((_d = caseDetails.selectedLabelIds) === null || _d === void 0 ? void 0 : _d.length)) {
+            try {
+                const createdCase = yield fetchCaseDetailsByCaseNumber(apolloClient, caseNumber, isSecureSupport);
+                caseSfId = createdCase === null || createdCase === void 0 ? void 0 : createdCase.id;
+            }
+            catch (_h) {
+                // Non-blocking: label linking will be skipped if Id cannot be resolved
+            }
+        }
         if (casePayload.contactSSOName === loggedInUserSsoUsername &&
-            !isEmpty((_a = casePayload.phoneAreaCodePrefixLineNumber) === null || _a === void 0 ? void 0 : _a.trim()) &&
+            !isEmpty((_e = casePayload.phoneAreaCodePrefixLineNumber) === null || _e === void 0 ? void 0 : _e.trim()) &&
             !isEmpty(trimAndReplacePlus((casePayload === null || casePayload === void 0 ? void 0 : casePayload.phoneCountryCode) || ''))) {
             contacts.updateContactBySSO(casePayload.contactSSOName, {
                 supportPhoneCountryCode: casePayload.phoneCountryCode,
                 supportPhoneAreaCodePrefixLineNumber: casePayload.phoneAreaCodePrefixLineNumber,
             });
         }
-        // For updating the sessions and posting cep details after case creation
-        postCaseCreationProcessing(isSecureSupport, dispatch, sessionRestoreDispatch, caseNumber, caseDetails, sessionItem);
-        dtmTrackEventCaseCreationStepEncountered(isCreatingCaseFlow, 'Submit', false, caseNumber, PreviousToNewCaseTypeMap[(_b = caseDetails.caseDetails) === null || _b === void 0 ? void 0 : _b.caseType], caseDetails.caseDetails.summary, caseDetails.caseDetails.product, caseDetails.caseDetails.version);
+        // For updating the sessions and posting cep details / label links after case creation
+        postCaseCreationProcessing(isSecureSupport, dispatch, sessionRestoreDispatch, caseNumber, caseDetails, sessionItem, apolloClient, caseSfId);
+        dtmTrackEventCaseCreationStepEncountered(isCreatingCaseFlow, 'Submit', false, caseNumber, PreviousToNewCaseTypeMap[(_f = caseDetails.caseDetails) === null || _f === void 0 ? void 0 : _f.caseType], (_g = caseDetails.caseDetails.summary) !== null && _g !== void 0 ? _g : undefined, caseDetails.caseDetails.product, caseDetails.caseDetails.version);
         dispatch({ type: CaseReducerConstants.caseCreated, payload: { caseNoOfCreatedCase: caseNumber } });
     }
     catch (error) {
@@ -255,10 +286,30 @@ export const postRemoteSessionRequest = (dispatch, caseNumber) => __awaiter(void
     }
 });
 // For all post case creation processing contexts
-export const postCaseCreationProcessing = (isSecureSupport, dispatch, sessionRestoreDispatch, caseNumber, caseDetails, sessionItem) => __awaiter(void 0, void 0, void 0, function* () {
+export const postCaseCreationProcessing = (isSecureSupport, dispatch, sessionRestoreDispatch, caseNumber, caseDetails, sessionItem, apolloClient, caseSfId) => __awaiter(void 0, void 0, void 0, function* () {
+    var _a;
     isSecureSupport === false && !!sessionItem && resolveSession(sessionRestoreDispatch, sessionItem, caseNumber);
     caseDetails.caseDetails.cep === true && postCepDetails(dispatch, caseNumber, caseDetails.cepDetails);
     caseDetails.caseDetails.screenSessionRequested === true && postRemoteSessionRequest(dispatch, caseNumber);
+    if (apolloClient && caseSfId && ((_a = caseDetails.selectedLabelIds) === null || _a === void 0 ? void 0 : _a.length)) {
+        postCaseLabelLinks(apolloClient, caseSfId, caseDetails.selectedLabelIds);
+    }
+});
+/** Links selected labels to a newly created case. Failures are non-blocking. */
+export const postCaseLabelLinks = (apolloClient, caseSfId, labelIds) => __awaiter(void 0, void 0, void 0, function* () {
+    if (!caseSfId || !labelIds.length)
+        return;
+    yield Promise.allSettled(labelIds.map((labelId) => apolloClient.mutate({
+        mutation: CREATE_CASE_LABEL_LINK,
+        variables: {
+            input: {
+                RedHatSupportCaseLabelLink__c: {
+                    Case__c: caseSfId,
+                    Label__c: labelId,
+                },
+            },
+        },
+    })));
 });
 // To resolve or update session API
 export const resolveSession = (sessionRestoreDispatch, sessionItem, caseNumber) => __awaiter(void 0, void 0, void 0, function* () {
@@ -376,9 +427,13 @@ export const clearSelectedAccount = (dispatch) => {
         payload: { caseDetails: { accountNumberRef: '' } },
     });
 };
-export const setCaseAccountNumber = (dispatch_1, accountNumber_1, ...args_1) => __awaiter(void 0, [dispatch_1, accountNumber_1, ...args_1], void 0, function* (dispatch, accountNumber, isLoggedInUsersAccount = false, loggedInUserAccount = {}) {
-    var _a;
-    if (isLoggedInUsersAccount && !isEmpty(loggedInUserAccount) && !isEmpty(accountNumber)) {
+export const setCaseAccountNumber = (dispatch_1, accountNumber_1, ...args_1) => __awaiter(void 0, [dispatch_1, accountNumber_1, ...args_1], void 0, function* (dispatch, accountNumber, isLoggedInUsersAccount = false, loggedInUserAccount = {}, apolloClient) {
+    var _a, _b, _c, _d, _e;
+    const loggedInAccountSalesforceId = loggedInUserAccount.salesforceAccountId;
+    if (isLoggedInUsersAccount &&
+        !isEmpty(loggedInUserAccount) &&
+        !isEmpty(accountNumber) &&
+        loggedInAccountSalesforceId) {
         dispatch({
             type: CaseReducerConstants.caseStateChanged,
             payload: { selectedAccountDetails: getApiResourceObject(loggedInUserAccount) },
@@ -410,7 +465,12 @@ export const setCaseAccountNumber = (dispatch_1, accountNumber_1, ...args_1) =>
         payload: { selectedAccountDetails: getApiResourceObject({}, true) },
     });
     try {
-        const selectedAccountDetails = yield accounts.getAccount(accountNumber);
+        const { data } = yield apolloClient.query({
+            query: GET_ACCOUNT,
+            variables: getAccountQueryVariables(accountNumber),
+        });
+        const edges = (_e = (_d = (_c = (_b = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _b === void 0 ? void 0 : _b.query) === null || _c === void 0 ? void 0 : _c.RedHatSupportAccount) === null || _d === void 0 ? void 0 : _d.edges) !== null && _e !== void 0 ? _e : [];
+        const selectedAccountDetails = handleGraphQLAccountResponse(edges);
         dispatch({
             type: CaseReducerConstants.caseStateChanged,
             payload: { selectedAccountDetails: getApiResourceObject(selectedAccountDetails) },
@@ -434,7 +494,7 @@ export const fetchCaseGroupsForAccount = (dispatch_1, accountNumber_1, ...args_1
         (response || []).sort((a, b) => a.name.localeCompare(b.name));
         const defaultCaseGroup = (_b = (!isEmpty(caseGroupNumberToRestore)
             ? caseGroupNumberToRestore
-            : (_a = find(response, (g) => g.isDefault)) === null || _a === void 0 ? void 0 : _a.groupNum)) !== null && _b !== void 0 ? _b : '-1';
+            : (_a = find(response, (g) => g.isDefault)) === null || _a === void 0 ? void 0 : _a.groupNum)) !== null && _b !== void 0 ? _b : null;
         dispatch({
             type: CaseReducerConstants.caseStateChanged,
             payload: { ownersCaseGroups: getApiResourceObject(response, false) },
@@ -446,7 +506,7 @@ export const fetchCaseGroupsForAccount = (dispatch_1, accountNumber_1, ...args_1
             type: CaseReducerConstants.caseStateChanged,
             payload: { ownersCaseGroups: getApiResourceObject([], false, true, e.message) },
         });
-        setCaseGroupToUngroupedOrDefault && setCaseDetails(dispatch, { groupNumber: '-1' });
+        setCaseGroupToUngroupedOrDefault && setCaseDetails(dispatch, { groupNumber: null });
     }
 });
 export const setCaseOwner = (dispatch_1, owner_1, product_1, abortSignalCaseGroup_1, abortSignalEntitlements_1, ...args_1) => __awaiter(void 0, [dispatch_1, owner_1, product_1, abortSignalCaseGroup_1, abortSignalEntitlements_1, ...args_1], void 0, function* (dispatch, owner, product, abortSignalCaseGroup, abortSignalEntitlements, setCaseGroupToUngroupedOrDefault = false, caseGroupNumberToRestore, canChangeGroup = true, isUserUpdate, caseNumber, caseAccountNumber) {
@@ -462,7 +522,7 @@ export const setCaseOwner = (dispatch_1, owner_1, product_1, abortSignalCaseGrou
                 },
             },
         });
-        setCaseGroupToUngroupedOrDefault && setCaseDetails(dispatch, { groupNumber: '-1' });
+        setCaseGroupToUngroupedOrDefault && setCaseDetails(dispatch, { groupNumber: null });
         dispatch({
             type: CaseReducerConstants.caseStateChanged,
             payload: {
@@ -475,23 +535,29 @@ export const setCaseOwner = (dispatch_1, owner_1, product_1, abortSignalCaseGrou
     }
     dispatch({
         type: CaseReducerConstants.caseStateChanged,
-        payload: { selectedOwner: getApiResourceObject(owner) },
+        payload: {
+            selectedOwner: getApiResourceObject(owner),
+            // Invert global/user isEntitled (from subscription GraphQL) into case entitlement flag
+            hasInvalidEntitlements: owner.isEntitled === false,
+        },
     });
     dispatch({
         type: CaseReducerConstants.caseDetailChanged,
         payload: { caseDetails: { contactSSOName: owner.ssoUsername } },
     });
-    if (canChangeGroup) {
-        if (caseAccountNumber) {
-            fetchCaseGroupsForAccount(dispatch, caseAccountNumber, setCaseGroupToUngroupedOrDefault, abortSignalCaseGroup, caseGroupNumberToRestore);
-        }
-        else {
-            fetchCaseGroupsForSSO(dispatch, owner.ssoUsername, setCaseGroupToUngroupedOrDefault, abortSignalCaseGroup, caseGroupNumberToRestore);
-        }
-    }
-    delay(() => __awaiter(void 0, void 0, void 0, function* () {
-        return yield fetchCaseEntitlements(dispatch, owner.ssoUsername, product, abortSignalEntitlements, isUserUpdate, caseNumber);
-    }), 5000, 'later');
+    // delay(
+    //     async () =>
+    //         await fetchCaseEntitlements(
+    //             dispatch,
+    //             owner.ssoUsername!,
+    //             product,
+    //             abortSignalEntitlements,
+    //             isUserUpdate,
+    //             caseNumber
+    //         ),
+    //     5000,
+    //     'later'
+    // );
 });
 //changing the item values to uppercase to match the backend values
 const slaOrder = Object.values(SupportLevelDisplay).map((item) => {
@@ -554,7 +620,7 @@ export const fetchCaseGroupsForSSO = (dispatch_1, contactSsoUsername_1, ...args_
         (response || []).sort((a, b) => a.name.localeCompare(b.name));
         const defaultCaseGroup = (_b = (!isEmpty(caseGroupNumberToRestore)
             ? caseGroupNumberToRestore
-            : (_a = find(response, (g) => g.isDefault)) === null || _a === void 0 ? void 0 : _a.groupNum)) !== null && _b !== void 0 ? _b : '-1';
+            : (_a = find(response, (g) => g.isDefault)) === null || _a === void 0 ? void 0 : _a.groupNum)) !== null && _b !== void 0 ? _b : null;
         dispatch({
             type: CaseReducerConstants.caseStateChanged,
             payload: { ownersCaseGroups: getApiResourceObject(response, false) },
@@ -566,18 +632,79 @@ export const fetchCaseGroupsForSSO = (dispatch_1, contactSsoUsername_1, ...args_
             type: CaseReducerConstants.caseStateChanged,
             payload: { ownersCaseGroups: getApiResourceObject([], false, true, e.message) },
         });
-        setCaseGroupToUngroupedOrDefault && setCaseDetails(dispatch, { groupNumber: '-1' });
+        setCaseGroupToUngroupedOrDefault && setCaseDetails(dispatch, { groupNumber: null });
+    }
+});
+export const fetchCaseGroupsForContactGraphQL = (dispatch_1, apolloClient_1, contactId_1, accountNumber_1, defaultCaseGroupId_1, ...args_1) => __awaiter(void 0, [dispatch_1, apolloClient_1, contactId_1, accountNumber_1, defaultCaseGroupId_1, ...args_1], void 0, function* (dispatch, apolloClient, contactId, accountNumber, defaultCaseGroupId, isOrgAdmin = false, currentGroupNumber) {
+    var _a, _b, _c, _d;
+    dispatch({
+        type: CaseReducerConstants.caseStateChanged,
+        payload: { ownersCaseGroups: getApiResourceObject([], true) },
+    });
+    try {
+        const { data } = yield apolloClient.query({
+            query: GET_CASE_GROUP,
+            variables: { first: 2000 },
+        });
+        const response = data;
+        const allGroups = (_d = (_c = (_b = (_a = response === null || response === void 0 ? void 0 : response.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportCaseGroup__c) === null || _c === void 0 ? void 0 : _c.edges) !== null && _d !== void 0 ? _d : [];
+        const matchedGroups = allGroups
+            .filter(({ node }) => isOrgAdmin ||
+            node.CaseGroupMembers__r.edges.some(({ node: member }) => member.Contact__c.value === contactId))
+            .map(({ node }) => ({
+            groupId: node.Id,
+            groupName: safeDecodeGroupName(node.Name.value),
+        }));
+        if (defaultCaseGroupId && !matchedGroups.some((g) => g.groupId === defaultCaseGroupId)) {
+            const currentGroupEdge = allGroups.find(({ node }) => node.Id === defaultCaseGroupId);
+            if (currentGroupEdge) {
+                matchedGroups.push({
+                    groupId: currentGroupEdge.node.Id,
+                    groupName: safeDecodeGroupName(currentGroupEdge.node.Name.value),
+                });
+            }
+        }
+        matchedGroups.sort((a, b) => a.groupName.localeCompare(b.groupName));
+        const ownersCaseGroups = matchedGroups.map((g) => ({
+            groupNum: g.groupId,
+            name: g.groupName,
+            isDefault: defaultCaseGroupId ? g.groupId === defaultCaseGroupId : false,
+            isPrivate: false,
+            defaultMembers: [],
+            members: [],
+        }));
+        dispatch({
+            type: CaseReducerConstants.caseStateChanged,
+            payload: { ownersCaseGroups: getApiResourceObject(ownersCaseGroups, false) },
+        });
+        const defaultGroup = defaultCaseGroupId ? matchedGroups.find((g) => g.groupId === defaultCaseGroupId) : null;
+        if (currentGroupNumber === '') {
+            // User explicitly cleared the group — don't auto-select
+        }
+        else if (currentGroupNumber === null || currentGroupNumber === undefined) {
+            if (defaultGroup) {
+                setCaseDetails(dispatch, { groupNumber: defaultGroup.groupId, groupName: defaultGroup.groupName });
+            }
+        }
+        return matchedGroups;
+    }
+    catch (e) {
+        dispatch({
+            type: CaseReducerConstants.caseStateChanged,
+            payload: { ownersCaseGroups: getApiResourceObject([], false, true, e.message) },
+        });
+        return [];
     }
 });
 const getSelectedNotificationContactsFromSession = (contacts, notifiedUsers) => {
     return filter(contacts, (c) => notifiedUsers.includes(c.ssoUsername));
 };
-export const updateCaseWithSession = (dispatch_1, sessionItem_1, loggedInUserAccountNumber_1, loggedInUserContact_1, ...args_1) => __awaiter(void 0, [dispatch_1, sessionItem_1, loggedInUserAccountNumber_1, loggedInUserContact_1, ...args_1], void 0, function* (dispatch, sessionItem, loggedInUserAccountNumber, loggedInUserContact, loggedInUserAccount = {}) {
+export const updateCaseWithSession = (dispatch_1, sessionItem_1, loggedInUserAccountNumber_1, loggedInUserContact_1, ...args_1) => __awaiter(void 0, [dispatch_1, sessionItem_1, loggedInUserAccountNumber_1, loggedInUserContact_1, ...args_1], void 0, function* (dispatch, sessionItem, loggedInUserAccountNumber, loggedInUserContact, loggedInUserAccount = {}, apolloClient) {
     var _a, _b, _c, _d;
     const caseDetails = getCaseFromSessionDetails(sessionItem, loggedInUserAccountNumber, loggedInUserContact.ssoUsername);
     const { sessionDetails } = sessionItem;
     setCaseDetails(dispatch, caseDetails);
-    setCaseAccountNumber(dispatch, caseDetails.accountNumberRef, caseDetails.accountNumberRef === loggedInUserAccountNumber, loggedInUserAccount);
+    setCaseAccountNumber(dispatch, caseDetails.accountNumberRef, caseDetails.accountNumberRef === loggedInUserAccountNumber, loggedInUserAccount, apolloClient);
     // entitlementSla gets undefined when case group, owner or product is changed
     // Please refer line 60
     if (isUndefined(caseDetails.entitlementSla)) {
@@ -586,7 +713,7 @@ export const updateCaseWithSession = (dispatch_1, sessionItem_1, loggedInUserAcc
     // Set owner and Notified users
     const notifiedUsersExternal = (_b = (_a = sessionDetails.notifiedUsersExternal) === null || _a === void 0 ? void 0 : _a.split(',')) !== null && _b !== void 0 ? _b : [];
     const notifiedUsersInternal = (_d = (_c = sessionDetails.notifiedUsersInternal) === null || _c === void 0 ? void 0 : _c.split(',')) !== null && _d !== void 0 ? _d : [];
-    const allRelevantContacts = yield getAllRelevantContacts(loggedInUserContact, caseDetails.accountNumberRef, caseDetails.contactSSOName, notifiedUsersExternal, notifiedUsersInternal);
+    const allRelevantContacts = yield getAllRelevantContacts(loggedInUserContact, caseDetails.accountNumberRef, caseDetails.contactSSOName, notifiedUsersExternal, notifiedUsersInternal, apolloClient);
     const owner = find(allRelevantContacts, (c) => c.ssoUsername === caseDetails.contactSSOName);
     const selectedNotificationContacts = getSelectedNotificationContactsFromSession(allRelevantContacts, [
         ...notifiedUsersExternal,
@@ -610,7 +737,7 @@ export const updateCaseWithSession = (dispatch_1, sessionItem_1, loggedInUserAcc
         });
     }
 });
-const getAllRelevantContacts = (loggedInUserContact, caseAccountNumber, contactSsoUsername, notifiedUsersExternal, notifiedUsersInternal) => __awaiter(void 0, void 0, void 0, function* () {
+const getAllRelevantContacts = (loggedInUserContact, caseAccountNumber, contactSsoUsername, notifiedUsersExternal, notifiedUsersInternal, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
     if (loggedInUserContact.isInternal) {
         // Internal users can use the internal API and be done with it
         const userArray = uniq([contactSsoUsername, ...notifiedUsersExternal, ...notifiedUsersInternal]);
@@ -621,28 +748,23 @@ const getAllRelevantContacts = (loggedInUserContact, caseAccountNumber, contactS
         return response.items;
     }
     else {
-        const promiseArray = [];
-        // Only Org admins have access to there own org accounts
-        loggedInUserContact.isOrgAdmin &&
-            promiseArray.push(accounts.getAccountContacts(loggedInUserContact.accountNumber));
-        // However, all external users (org + non-org) can get list of the managed customer contacts
-        // This is specifically relevant for partners accessing their customer cases
-        loggedInUserContact.accountNumber !== caseAccountNumber &&
-            promiseArray.push(accounts.getAccountContacts(caseAccountNumber));
-        const response = yield Promise.all(promiseArray);
         const contactsToReturn = [];
-        response[0] && contactsToReturn.push(...response[0]);
-        response[1] && contactsToReturn.push(...response[1]);
+        const shouldFetchAccountContacts = loggedInUserContact.isOrgAdmin || loggedInUserContact.accountNumber !== caseAccountNumber;
+        if (shouldFetchAccountContacts && apolloClient) {
+            const accountContacts = yield fetchLoggedInUserAccountContactsFromGraphQL(apolloClient);
+            contactsToReturn.push(...accountContacts);
+        }
         contactsToReturn.push(loggedInUserContact);
         return uniqBy(contactsToReturn, 'ssoUsername');
     }
 });
-export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, loggedInUser) => __awaiter(void 0, void 0, void 0, function* () {
+export const fetchCaseDetailsHydra = (dispatch, caseNumber, loggedInUserRights, loggedInUser, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
     var _a, _b;
     dispatch({ type: CaseReducerConstants.requestCaseDetails, payload: { caseDetails: { caseNumber } } });
     try {
         const data = yield publicApi.kase.getCase(caseNumber);
         const caseDetails = {
+            id: data.id,
             product: data.product,
             version: data.version,
             summary: data.summary,
@@ -664,7 +786,7 @@ export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, logge
             createdDate: data.createdDate,
             createdById: data.createdById,
             alternateId: data.alternateId,
-            groupNumber: data.groupNumber || '-1', //Explicitly assigning folderNumber = '-1' for ungrouped case when case payload has no group information
+            groupNumber: data.groupNumber || null,
             caseNumber: data.caseNumber,
             hostname: data.hostname,
             contactInfo24x7: data.contactInfo24x7,
@@ -676,7 +798,7 @@ export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, logge
             sbrGroups: (data === null || data === void 0 ? void 0 : data.sbrGroups) || [],
             firstCaseInactivityWarningSentAt: (data === null || data === void 0 ? void 0 : data.firstCaseInactivityWarningSentAt) || undefined,
             secondCaseInactivityWarningSentAt: (data === null || data === void 0 ? void 0 : data.secondCaseInactivityWarningSentAt) || undefined,
-            groupName: data.groupName || '',
+            groupName: safeDecodeGroupName(data.groupName || ''),
             remoteSessionTermsAcked: (_a = data.remoteSessionTermsAcked) !== null && _a !== void 0 ? _a : false,
             noClusterIdReason: data.noClusterIdReason || '',
             noClusterIdReasonExplanation: data.noClusterIdReasonExplanation || '',
@@ -707,12 +829,10 @@ export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, logge
             caseNoOfCreatedCase: caseNumber,
         };
         dispatch({ type: CaseReducerConstants.receivedCaseDetails, payload: Object.assign(Object.assign({}, caseState), { caseDetails }) });
-        setCaseAccountNumber(dispatch, data.accountNumberRef);
-        const canChangeGroup = loggedInUserRights.isInternal() ||
-            loggedInUser.isOrgAdmin ||
-            loggedInUser.ssoUsername === caseDetails.contactSSOName ||
-            loggedInUserRights.isPartnerOrgAdmin();
-        setCaseOwner(dispatch, { ssoUsername: data.contactSSOName, fullNameCustom: data.contactName }, '', undefined, undefined, false, undefined, canChangeGroup, undefined, undefined, loggedInUserRights.isInternal() ? data.accountNumberRef : undefined);
+        setCaseAccountNumber(dispatch, data.accountNumberRef, false, {}, apolloClient);
+        // Owner is set by fetchCaseDetails (GraphQL) in Case.tsx via mapGraphQLCaseContactToOwnerState
+        // which already sets selectedOwner with id (contactId) from the case details query.
+        // The contact details are then enriched by CaseContactsSelectorExternal when the contacts list loads.
         const notifiedListUsers = map(data.notifiedUsers, (o) => ({
             ssoUsername: o.ssoUsername,
             fullNameCustom: o.title,
@@ -721,15 +841,22 @@ export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, logge
             type: CaseReducerConstants.setLoadedNotificationContacts,
             payload: { notifiedUsers: notifiedListUsers },
         });
-        if (data.groupNumber && data.groupNumber !== '-1') {
+        if (data.groupNumber) {
             setSelectedCaseGroupUsers(dispatch, data.accountNumberRef, data.groupNumber, loggedInUserRights);
         }
-        if (loggedInUserRights.isInternal() && !loggedInUserRights.isSecureSupportTech()) {
-            getNotificationContacts4InternalUser(dispatch, notifiedListUsers, data.contactSSOName);
-        }
-        else {
-            getNotificationContacts4ExternalUser(dispatch, notifiedListUsers, loggedInUserRights, data.accountNumberRef, data.contactSSOName, data.contactName);
-        }
+        // TODO: Re-enable send notifications calls once GraphQL support is available
+        // if (loggedInUserRights.isInternal() && !loggedInUserRights.isSecureSupportTech()) {
+        //     getNotificationContacts4InternalUser(dispatch, notifiedListUsers, data.contactSSOName);
+        // } else {
+        //     getNotificationContacts4ExternalUser(
+        //         dispatch,
+        //         notifiedListUsers,
+        //         loggedInUserRights,
+        //         data.accountNumberRef,
+        //         data.contactSSOName,
+        //         data.contactName
+        //     );
+        // }
     }
     catch (error) {
         dispatch({ type: CaseReducerConstants.receivedCaseDetailsError, payload: { caseDetailsError: error } });
@@ -753,9 +880,61 @@ export const updateCaseDetails = (dispatch, caseNumber, caseDetails, dontSetDeta
     }
     catch (error) {
         dispatch({ type: CaseReducerConstants.updateCaseDetailsError });
-        return Promise.reject(error);
+        throw error;
     }
 });
+export const updateCaseDetailsGraphQL = (dispatch, apolloClient, caseNumber, caseUpdate, dontSetDetails, options) => __awaiter(void 0, void 0, void 0, function* () {
+    var _a, _b;
+    try {
+        dispatch({ type: CaseReducerConstants.updateCaseDetailUpdating });
+        const salesforceCaseId = (_a = options === null || options === void 0 ? void 0 : options.salesforceCaseId) !== null && _a !== void 0 ? _a : (_b = options === null || options === void 0 ? void 0 : options.existingCaseDetails) === null || _b === void 0 ? void 0 : _b.id;
+        const graphqlDetails = yield updateCaseDetailsGraphQLRequest(apolloClient, caseNumber, caseUpdate, {
+            salesforceCaseId,
+            existingCaseDetails: (options === null || options === void 0 ? void 0 : options.existingCaseDetails)
+                ? {
+                    product: options.existingCaseDetails.product,
+                    version: options.existingCaseDetails.version,
+                    noClusterIdReason: options.existingCaseDetails.noClusterIdReason,
+                    noClusterIdReasonExplanation: options.existingCaseDetails.noClusterIdReasonExplanation,
+                    additionalCaseInformation: options.existingCaseDetails.additionalCaseInformation,
+                }
+                : undefined,
+        });
+        if (dontSetDetails) {
+            dispatch({ type: CaseReducerConstants.updateCaseDetailCompleted });
+            return;
+        }
+        // productId/entitlementId/entitlementSla are not sent in GraphQL case updates from case edit
+        const { productId: _productId, entitlementId: _entitlementId, entitlementSla: _entitlementSla } = caseUpdate, caseUpdateWithoutIds = __rest(caseUpdate, ["productId", "entitlementId", "entitlementSla"]);
+        let updatedCaseDetails = Object.assign({}, caseUpdateWithoutIds);
+        if (graphqlDetails) {
+            const mappedGraphQLDetails = mapGraphQLCaseDetailsToCasePayload(graphqlDetails);
+            updatedCaseDetails = Object.assign(Object.assign({}, updatedCaseDetails), Object.fromEntries(Object.entries(mappedGraphQLDetails).filter(([, value]) => value !== null && value !== undefined && value !== '')));
+        }
+        else {
+            const refreshedDetails = yield fetchCaseDetailsByCaseNumber(apolloClient, caseNumber, options === null || options === void 0 ? void 0 : options.includeSecureSupport);
+            if (refreshedDetails) {
+                updatedCaseDetails = Object.assign(Object.assign({}, updatedCaseDetails), mapGraphQLCaseDetailsToCasePayload(refreshedDetails));
+            }
+        }
+        dispatch({
+            type: CaseReducerConstants.caseDetailChanged,
+            payload: { caseDetails: updatedCaseDetails, isCaseUpdating: false },
+        });
+    }
+    catch (error) {
+        dispatch({ type: CaseReducerConstants.updateCaseDetailsError });
+        throw error;
+    }
+});
+/** GraphQL CaseUpdate for severity/status and FTS (X24x7__c / X24x7ContactInformation__c). */
+export const updateCaseSeverityAndFtsGraphQL = (dispatch, apolloClient, caseNumber, payload, currentSeverity, options) => __awaiter(void 0, void 0, void 0, function* () {
+    const graphqlUpdate = buildCaseSeverityFtsGraphQLUpdate(payload, currentSeverity);
+    if (Object.keys(graphqlUpdate).length === 0) {
+        return;
+    }
+    yield updateCaseDetailsGraphQL(dispatch, apolloClient, caseNumber, graphqlUpdate, false, options);
+});
 export const getNotificationContacts4InternalUser = (dispatch, users, caseOwnerSSO) => __awaiter(void 0, void 0, void 0, function* () {
     const usersArr = (users || []).map((o) => o.ssoUsername).filter((s) => !!s);
     caseOwnerSSO && usersArr.push(caseOwnerSSO);
@@ -793,7 +972,7 @@ export const getNotificationContacts4InternalUser = (dispatch, users, caseOwnerS
         });
     }
 });
-export const getNotificationContacts4ExternalUser = (dispatch, users, loggedInUserRights, accountNumber, caseOwnerSSO, fullNameCustom) => __awaiter(void 0, void 0, void 0, function* () {
+export const getNotificationContacts4ExternalUser = (dispatch, users, loggedInUserRights, accountNumber, caseOwnerSSO, fullNameCustom, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
     try {
         const selectedNotificationContacts = [];
         if (loggedInUserRights.isExternalNonOrgAdmin()) {
@@ -832,24 +1011,14 @@ export const getNotificationContacts4ExternalUser = (dispatch, users, loggedInUs
                 type: CaseReducerConstants.getSelectedAccountDetailsHydra,
                 payload: { isFetchingSelectedNotificationContacts: true, hasErrorSelectedNotificationContacts: false },
             });
-            const promiseArray = [];
-            // Only Org admins have access to there own org accounts
-            loggedInUserRights.isOrgAdmin() &&
-                promiseArray.push(accounts.getAccountContacts(loggedInUserRights.user.accountNumber));
-            // However, all external users (org + non-org) can get list of the managed customer contacts
-            // This is specifically relevant for partners accessing their customer cases
-            loggedInUserRights.isAccountDifferentFromLoggedInAccount(accountNumber) &&
-                promiseArray.push(accounts.getAccountContacts(accountNumber));
-            dispatch({
-                type: CaseReducerConstants.getSelectedAccountDetailsHydra,
-                payload: { isFetchingSelectedNotificationContacts: true, hasErrorSelectedNotificationContacts: false },
-            });
-            const response = yield Promise.all(promiseArray);
+            const shouldFetchAccountContacts = loggedInUserRights.isOrgAdmin() ||
+                loggedInUserRights.isAccountDifferentFromLoggedInAccount(accountNumber);
             let contactsToReturn = [];
-            response[0] && contactsToReturn.push(...response[0]);
-            response[1] && contactsToReturn.push(...response[1]);
-            contactsToReturn = uniqBy(contactsToReturn, 'ssoUsername').filter((contact) => usersArr.indexOf(contact.ssoUsername) !== -1);
-            selectedNotificationContacts.push(...contactsToReturn);
+            if (shouldFetchAccountContacts && apolloClient) {
+                contactsToReturn = yield fetchLoggedInUserAccountContactsFromGraphQL(apolloClient);
+                contactsToReturn = uniqBy(contactsToReturn, 'ssoUsername').filter((contact) => usersArr.indexOf(contact.ssoUsername) !== -1);
+                selectedNotificationContacts.push(...contactsToReturn);
+            }
         }
         dispatch({
             type: CaseReducerConstants.getSelectedAccountDetailsHydra,
@@ -867,20 +1036,23 @@ export const getNotificationContacts4ExternalUser = (dispatch, users, loggedInUs
         });
     }
 });
-export const checkForCaseStatusToggleOnAttachOrComment = (dispatch, isInternal, currentStatus) => {
-    if (isInternal)
+export const checkForCaseStatusToggleOnAttachOrComment = (dispatch, isInternal, currentStatus, options) => __awaiter(void 0, void 0, void 0, function* () {
+    if (!shouldPersistInProgressOnCustomerActivity(isInternal, currentStatus))
         return;
-    if (currentStatus === 'Closed' || currentStatus === 'Waiting on Customer') {
-        setCaseDetails(dispatch, { status: 'Waiting on Red Hat' });
-    }
-};
+    const { apolloClient, caseNumber, existingCaseDetails } = options !== null && options !== void 0 ? options : {};
+    if (!apolloClient || !caseNumber)
+        return;
+    yield updateCaseDetailsGraphQL(dispatch, apolloClient, caseNumber, { status: 'In Progress' }, false, {
+        existingCaseDetails,
+    });
+});
 // to fetch all users for the selected case group after fetching case details so that we can
 //  check which users have access to the selected case group and filter the owner dropdown list accordingly
 export const setSelectedCaseGroupUsers = (dispatch, accountNumber, groupNumber, loggedInUserRights) => __awaiter(void 0, void 0, void 0, function* () {
     const canUserChangeOwner = loggedInUserRights.isOrgAdmin() ||
         (loggedInUserRights.isExternalNonOrgAdmin() &&
             loggedInUserRights.isAccountDifferentFromLoggedInAccount(accountNumber));
-    if (groupNumber === '-1' || !canUserChangeOwner) {
+    if (!groupNumber || !canUserChangeOwner) {
         dispatch({
             type: CaseReducerConstants.caseStateChanged,
             payload: { selectedCaseGroupUsers: getApiResourceObject([]) },
@@ -935,14 +1107,26 @@ export function updateEmailListState(dispatch, email, customEmailsList, callback
         payload: { customEmailsList: Object.assign(Object.assign({}, customEmailsList), { data: newEmail }) },
     });
 }
-export function getVersionsDetails(dispatch, product) {
+export function getVersionsDetails(dispatch, apolloClient, parentProductId, parentProductName) {
     return __awaiter(this, void 0, void 0, function* () {
+        var _a, _b, _c, _d;
         try {
             dispatch({
                 type: CaseReducerConstants.getVersionDetails,
                 payload: { versionsDetails: getApiResourceObject([], true) },
             });
-            const versionsDetails = yield pcm.products.getDetailedVersions(product);
+            const { data } = yield apolloClient.query({
+                query: GET_PRODUCTS,
+                variables: {
+                    where: {
+                        ParentProduct__c: { eq: parentProductId },
+                        IsActive: { eq: true },
+                    },
+                    first: 200,
+                },
+            });
+            const edges = (_d = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportProduct2) === null || _c === void 0 ? void 0 : _c.edges) !== null && _d !== void 0 ? _d : [];
+            const versionsDetails = handleGraphQLVersionsResponse(edges, parentProductName);
             dispatch({
                 type: CaseReducerConstants.getVersionDetails,
                 payload: { versionsDetails: getApiResourceObject(versionsDetails) },