@rh-support/troubleshoot 2.6.355 → 2.6.358

package/lib/esm/components/AccountInfo/AccountSelector.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"AccountSelector.d.ts","sourceRoot":"","sources":["../../../../src/components/AccountInfo/AccountSelector.tsx"],"names":[],"mappings":"AAAA,OAAO,2BAA2B,CAAC;AAOnC,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAK5D,OAAO,KAA0C,MAAM,OAAO,CAAC;AAS/D,UAAU,MAAO,SAAQ,gBAAgB;CAAG;AAE5C,eAAO,MAAM,YAAY,EAAE,MAG1B,CAAC;AAEF,iBAAS,eAAe,CAAC,KAAK,EAAE,MAAM,qBA6KrC;kBA7KQ,eAAe;;;AAiLxB,OAAO,EAAE,eAAe,EAAE,CAAC"}
+{"version":3,"file":"AccountSelector.d.ts","sourceRoot":"","sources":["../../../../src/components/AccountInfo/AccountSelector.tsx"],"names":[],"mappings":"AAAA,OAAO,2BAA2B,CAAC;AAOnC,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAK5D,OAAO,KAA0C,MAAM,OAAO,CAAC;AAS/D,UAAU,MAAO,SAAQ,gBAAgB;CAAG;AAE5C,eAAO,MAAM,YAAY,EAAE,MAG1B,CAAC;AAEF,iBAAS,eAAe,CAAC,KAAK,EAAE,MAAM,qBAkKrC;kBAlKQ,eAAe;;;AAsKxB,OAAO,EAAE,eAAe,EAAE,CAAC"}

package/lib/esm/components/AccountInfo/AccountSelector.js

@@ -8,7 +8,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
     });
 };
 import './css/accountSelector.css';
-import { accounts } from '@cee-eng/hydrajs';
+import { useApolloClient } from '@apollo/client/react';
 import InfoCircleIcon from '@patternfly/react-icons/dist/js/icons/info-circle-icon';
 import { AlertMessage, AlertType } from '@rh-support/components';
 import { AccountSelectorInternal, GlobalMetadataStateContext } from '@rh-support/react-context';
@@ -30,12 +30,14 @@ export const defaultProps = {
 function AccountSelector(props) {
     var _a;
     const [showNotEntitledMessage, setShowNotEntitledMessage] = useState(false);
-    const { accountNumber, selectedAccountDetails } = useCaseSelector((state) => ({
+    const { accountNumber, selectedAccountDetails, hasInvalidEntitlements } = useCaseSelector((state) => ({
         accountNumber: state.caseDetails.accountNumberRef,
         selectedAccountDetails: state.selectedAccountDetails,
+        hasInvalidEntitlements: state.hasInvalidEntitlements,
     }), isEqual);
     const isSelectedAccountSubscriptionAbused = ((_a = selectedAccountDetails === null || selectedAccountDetails === void 0 ? void 0 : selectedAccountDetails.data) === null || _a === void 0 ? void 0 : _a.subscriptionAbuse) || false;
     const caseDispatch = useCaseDispatch();
+    const apolloClient = useApolloClient();
     const routeDispatch = useRouteDispatchContext();
     const { globalMetadataState: { bookmarkedGroupAccounts, loggedInUserRights, managedAccounts, loggedInUsersAccount }, } = useContext(GlobalMetadataStateContext);
     const { t } = useTranslation();
@@ -52,7 +54,7 @@ function AccountSelector(props) {
             clearSelectedAccount(caseDispatch);
             return;
         }
-        setCaseAccountNumber(caseDispatch, account.accountNumber, loggedInUserRights.data.isAccountSameAsLoggedInAccount(account.accountNumber), loggedInUsersAccount.data);
+        setCaseAccountNumber(caseDispatch, account.accountNumber, loggedInUserRights.data.isAccountSameAsLoggedInAccount(account.accountNumber), loggedInUsersAccount.data, apolloClient);
     });
     const onInternalAccountSelect = (accounts) => {
         if (!isArray(accounts))
@@ -76,36 +78,24 @@ function AccountSelector(props) {
         accountNumber: selectedAccountDetails.data.accountNumber,
         subscriptionAbuse: selectedAccountDetails.data.subscriptionAbuse,
     };
-    // When internal user wants to open a case for a customer but customer account doesn't have entitlement, we show an error
     useEffect(() => {
-        const getAccountEntitlement = () => __awaiter(this, void 0, void 0, function* () {
-            // internal user doesn't open case for customer. No need to check account entitlement
-            if (selectedAccountDetails.data.accountNumber === loggedInUsersAccount.data.accountNumber) {
-                setNoValidEntitlement(routeDispatch, false);
-                setShowNotEntitledMessage(false);
-                return;
-            }
+        if (!loggedInUserRights.data.isInternal() || !selectedAccountDetails.data.accountNumber) {
+            return;
+        }
+        if (selectedAccountDetails.data.accountNumber === loggedInUsersAccount.data.accountNumber) {
+            setNoValidEntitlement(routeDispatch, false);
             setShowNotEntitledMessage(false);
-            try {
-                const res = yield accounts.getAccountEntitlementByInternalUser(selectedAccountDetails.data.accountNumber);
-                if (isEmpty(res)) {
-                    setShowNotEntitledMessage(true);
-                    setNoValidEntitlement(routeDispatch, true);
-                }
-                else {
-                    setShowNotEntitledMessage(false);
-                    setNoValidEntitlement(routeDispatch, false);
-                }
-            }
-            catch (e) {
-                console.log(e);
-            }
-        });
-        if (loggedInUserRights.data.isInternal() && selectedAccountDetails.data.accountNumber) {
-            getAccountEntitlement();
+            return;
         }
+        setShowNotEntitledMessage(hasInvalidEntitlements);
+        setNoValidEntitlement(routeDispatch, hasInvalidEntitlements);
         // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [selectedAccountDetails.data.accountNumber, loggedInUserRights.data, loggedInUsersAccount.data]);
+    }, [
+        selectedAccountDetails.data.accountNumber,
+        loggedInUserRights.data,
+        loggedInUsersAccount.data,
+        hasInvalidEntitlements,
+    ]);
     if (isEmpty(loggedInUserRights.data))
         return React.createElement(React.Fragment, null);
     return (React.createElement("div", { id: props.id, className: `form-group ${props.className}` },

package/lib/esm/components/AccountInfo/OwnerSelector.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"OwnerSelector.d.ts","sourceRoot":"","sources":["../../../../src/components/AccountInfo/OwnerSelector.tsx"],"names":[],"mappings":"AAmBA,OAAO,KAAmD,MAAM,OAAO,CAAC;AAiBxE,UAAU,MAAM;CAAG;AAMnB,iBAAS,aAAa,CAAC,KAAK,EAAE,MAAM,qBAmTnC;AAED,OAAO,EAAE,aAAa,EAAE,CAAC"}
+{"version":3,"file":"OwnerSelector.d.ts","sourceRoot":"","sources":["../../../../src/components/AccountInfo/OwnerSelector.tsx"],"names":[],"mappings":"AAqBA,OAAO,KAAmD,MAAM,OAAO,CAAC;AAoBxE,UAAU,MAAM;CAAG;AAMnB,iBAAS,aAAa,CAAC,KAAK,EAAE,MAAM,qBAmanC;AAED,OAAO,EAAE,aAAa,EAAE,CAAC"}

package/lib/esm/components/AccountInfo/OwnerSelector.js

@@ -7,9 +7,11 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { CaseContactsSelectorExternal, getHydraContactLabel, OwnerTypeaheadDropdown, ToastNotification, usePrevious, ValueChangedIcon, } from '@rh-support/components';
+// import { ICasePayload } from '@cee-eng/hydrajs/@types/api/public/case';
+import { useApolloClient } from '@apollo/client/react';
+import { CaseContactsSelectorExternal, getHydraContactLabel, getPhoneObj, OwnerTypeaheadDropdown, ToastNotification, usePrevious, ValueChangedIcon, } from '@rh-support/components';
 import { GlobalMetadataStateContext, useCanEditCase } from '@rh-support/react-context';
-import { sortHydraContacts } from '@rh-support/utils';
+import { mapGraphQLContactPhoneToCasePhoneFields, sortHydraContacts } from '@rh-support/utils';
 import filter from 'lodash/filter';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
@@ -20,7 +22,9 @@ import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
 import { RouteContext } from '../../context/RouteContext';
 import { useCaseUpdateErrorMessage } from '../../hooks/useCaseUpdateErrorMessage';
-import { setCaseDetails, setCaseOwner, setCaseState, setNotifiedUser, updateCaseDetails, } from '../../reducers/CaseReducer';
+import { fetchCaseGroupsForContactGraphQL, setCaseDetails, setCaseOwner, setCaseState, setNotifiedUser, setSelectedCaseGroupUsers, 
+// updateCaseDetails,
+updateCaseDetailsGraphQL, } from '../../reducers/CaseReducer';
 import { PDFContext } from '../CaseEditView/PDFContainer';
 import { CaseValuesToWatch } from '../shared/Constants';
 import { getChangedValueTooltip } from '../shared/utils';
@@ -30,18 +34,21 @@ function getOwnerDropdownOptions(contacts) {
 function OwnerSelector(props) {
     const { t } = useTranslation();
     const caseUpdateError = useCaseUpdateErrorMessage();
-    const { accountNumber, caseNumber, contactSsoUsername, selectedNotificationContacts, selectedOwner, selectedCaseGroupUsers, isCaseOwnerUpdating, isCasePhoneUpdating, } = useCaseSelector((state) => ({
+    const { accountNumber, caseNumber, contactSsoUsername, existingCaseDetails, selectedNotificationContacts, selectedOwner, selectedCaseGroupUsers, selectedAccountDetails, isCaseOwnerUpdating, isCasePhoneUpdating, } = useCaseSelector((state) => ({
         accountNumber: state.caseDetails.accountNumberRef,
         caseNumber: state.caseDetails.caseNumber,
+        existingCaseDetails: state.caseDetails,
         selectedNotificationContacts: state.selectedNotificationContacts,
         selectedOwner: state.selectedOwner,
         selectedCaseGroupUsers: state.selectedCaseGroupUsers,
+        selectedAccountDetails: state.selectedAccountDetails,
         isCaseOwnerUpdating: state.isCaseOwnerUpdating,
         isCasePhoneUpdating: state.isCasePhoneUpdating,
         contactSsoUsername: state.caseDetails.contactSSOName,
     }), isEqual);
     const { routeState: { isNextBtnClickedToShowValidationError }, } = useContext(RouteContext);
     const caseDispatch = useCaseDispatch();
+    const apolloClient = useApolloClient();
     const { globalMetadataState: { loggedInUserRights, loggedInUsersAccount }, } = useContext(GlobalMetadataStateContext);
     const previousAccountNumber = usePrevious(accountNumber);
     const { isExportingPDF } = useContext(PDFContext);
@@ -64,6 +71,7 @@ function OwnerSelector(props) {
     const onOwnerChange = (selectedContact, prevCaseOwner, notificationContacts, dispatch, abortSignalCaseGroup, abortSignalEntitlements) => __awaiter(this, void 0, void 0, function* () {
         if (prevCaseOwner === selectedContact.ssoUsername || isEmpty(selectedContact.ssoUsername))
             return;
+        setCaseDetails(caseDispatch, { groupNumber: null, groupName: '' });
         yield setCaseOwner(dispatch, selectedContact, '', abortSignalCaseGroup, abortSignalEntitlements, true, undefined, true, undefined, undefined, loggedInUserRights.data.isInternal() ? accountNumber : undefined);
         setLocalOwnerChange(true);
         !isEmpty(selectedContact) &&
@@ -102,18 +110,22 @@ function OwnerSelector(props) {
         }
         setNotifiedUser(caseDispatch, newNotifiedUsers);
     };
+    const getOwnerPhoneCaseUpdate = (owner) => {
+        var _a;
+        if (!((_a = owner.phone) === null || _a === void 0 ? void 0 : _a.trim())) {
+            return null;
+        }
+        return mapGraphQLContactPhoneToCasePhoneFields(owner.phone, (phone) => {
+            const { countryCode, phoneLine } = getPhoneObj(phone);
+            return { countryCode, phoneLine: phoneLine || '' };
+        });
+    };
     const onCaseOwnerUpdate = (newOwner) => __awaiter(this, void 0, void 0, function* () {
-        const caseDetails = { contactSSOName: newOwner.ssoUsername };
-        setCaseState(caseDispatch, { isCaseOwnerUpdating: true });
-        try {
-            yield updateCaseDetails(caseDispatch, caseNumber, caseDetails);
-            // set phone fields to empty value to triger fetching
-            // phone number for new owner
-            setCaseDetails(caseDispatch, {
-                contactSSOName: newOwner.ssoUsername,
-                phoneCountryCode: '',
-                phoneAreaCodePrefixLineNumber: '',
-            });
+        var _a;
+        const ownerPhoneCaseUpdate = getOwnerPhoneCaseUpdate(newOwner);
+        const defaultCaseGroup = newOwner.defaultCaseGroup || null;
+        const shouldDeferOwnerUpdate = selectedAccountDetails.data.requireCGroupOnCreate && isEmpty(defaultCaseGroup);
+        const syncLocalCaseOwner = () => __awaiter(this, void 0, void 0, function* () {
             const abortSignal = new AbortController().signal;
             yield setCaseOwner(caseDispatch, {
                 ssoUsername: newOwner.ssoUsername,
@@ -121,11 +133,61 @@ function OwnerSelector(props) {
                 lastName: newOwner.lastName,
                 fullNameCustom: newOwner.fullNameCustom,
                 manageSupportCases: newOwner.manageSupportCases,
+                id: newOwner.id,
             }, '', abortSignal, abortSignal, false, '', true, true, caseNumber, loggedInUserRights.data.isInternal() ? accountNumber : undefined);
+        });
+        const applyOwnerPhoneToCaseDetails = () => {
+            if (!ownerPhoneCaseUpdate) {
+                setCaseDetails(caseDispatch, {
+                    contactSSOName: newOwner.ssoUsername,
+                    phoneCountryCode: '',
+                    phoneAreaCodePrefixLineNumber: '',
+                    phone: '',
+                });
+            }
+            else {
+                setCaseDetails(caseDispatch, Object.assign({ contactSSOName: newOwner.ssoUsername }, ownerPhoneCaseUpdate));
+            }
+        };
+        const reloadOwnerCaseGroups = (defaultGroup) => {
+            var _a;
+            if (!newOwner.id || !accountNumber)
+                return;
+            fetchCaseGroupsForContactGraphQL(caseDispatch, apolloClient, newOwner.id, accountNumber, defaultGroup, (_a = newOwner.isOrgAdmin) !== null && _a !== void 0 ? _a : false, defaultGroup ? null : '');
+        };
+        if (shouldDeferOwnerUpdate) {
+            setCaseDetails(caseDispatch, { groupNumber: '', groupName: '' });
+            applyOwnerPhoneToCaseDetails();
+            yield syncLocalCaseOwner();
+            setCaseState(caseDispatch, {
+                pendingCaseOwnerUpdate: {
+                    contactId: newOwner.id,
+                    contactSSOName: (_a = newOwner.ssoUsername) !== null && _a !== void 0 ? _a : '',
+                    phoneCaseUpdate: ownerPhoneCaseUpdate,
+                },
+            });
+            setSelectedCaseGroupUsers(caseDispatch, accountNumber, '', loggedInUserRights.data);
+            setLocalOwnerChange(true);
+            updateNotifyUsersList(newOwner);
+            reloadOwnerCaseGroups(null);
+            return;
+        }
+        setCaseState(caseDispatch, { isCaseOwnerUpdating: true, pendingCaseOwnerUpdate: null });
+        if (!defaultCaseGroup) {
+            setCaseDetails(caseDispatch, { groupNumber: '', groupName: '' });
+        }
+        try {
+            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, caseNumber, Object.assign({ contactId: newOwner.id, contactSSOName: newOwner.ssoUsername, groupNumber: defaultCaseGroup !== null && defaultCaseGroup !== void 0 ? defaultCaseGroup : '' }, (ownerPhoneCaseUpdate !== null && ownerPhoneCaseUpdate !== void 0 ? ownerPhoneCaseUpdate : {})), false, { existingCaseDetails });
+            setSelectedCaseGroupUsers(caseDispatch, accountNumber, defaultCaseGroup !== null && defaultCaseGroup !== void 0 ? defaultCaseGroup : '', loggedInUserRights.data);
+            if (!ownerPhoneCaseUpdate) {
+                applyOwnerPhoneToCaseDetails();
+            }
+            yield syncLocalCaseOwner();
             setLocalOwnerChange(true);
             updateNotifyUsersList(newOwner);
             ToastNotification.addSuccessMessage(t(`Owner has been successfully updated`));
             setCaseState(caseDispatch, { isCaseOwnerUpdating: false });
+            reloadOwnerCaseGroups(defaultCaseGroup);
         }
         catch (e) {
             setCaseState(caseDispatch, { isCaseOwnerUpdating: false });
@@ -168,6 +230,7 @@ function OwnerSelector(props) {
                 phoneAreaCodePrefixLineNumber: '',
                 phoneCountryCode: '',
             });
+            setCaseState(caseDispatch, { hasUserUpdatedSuppliedPhone: false });
             onOwnerChange(customerContacts[0], previousCaseOwner, selectedNotificationContacts, caseDispatch);
         }
     });
@@ -209,6 +272,18 @@ function OwnerSelector(props) {
             React.createElement(Trans, null, "Owner"),
             React.createElement(ValueChangedIcon, { afterLocalChange: afterLocalChange, comparator: ownerComparator, isLocalChange: localOwnerChange, value: selectedOwner.data, getTooltipContent: getChangedValueTooltip(() => CaseValuesToWatch.owner, (v) => v.fullNameCustom) }),
             React.createElement("span", { className: `form-required ${isExportingPDF ? 'hide-in-pdf' : ''}`, "aria-hidden": true }, "*")),
-        showUsersWithSelectedGroupAccess && loggedInUsersAccount.data.hasGroupACLs ? (React.createElement(OwnerTypeaheadDropdown, { id: "get-support-owner", hasClearButton: true, contactSsoUsername: contactSsoUsername !== null && contactSsoUsername !== void 0 ? contactSsoUsername : '', selected: !isEmpty(selectedOwner.data) ? [selectedOwner.data] : [], isDisabled: selectedCaseGroupUsers.isFetching || isCaseOwnerUpdating || isCasePhoneUpdating, onSelect: onCustomerContactSelect, onClearQuery: onClearQuery, onQueryUpdated: onQueryUpdated, options: ownerDropdownOptions, status: isNextBtnClickedToShowValidationError && isEmpty(selectedOwner.data) ? 'danger' : undefined })) : (React.createElement(CaseContactsSelectorExternal, { loggedInUserRights: loggedInUserRights.data, selectedAccountNumber: accountNumber, contactSsoUsername: contactSsoUsername !== null && contactSsoUsername !== void 0 ? contactSsoUsername : '', selected: !isEmpty(selectedOwner.data) ? [selectedOwner.data] : [], onChange: onCustomerContactSelect, placeholder: t(`Search by name or username`), clearButton: true, id: "get-support-owner", name: "get-support-owner", className: "react-select-custom", isUpdating: isCaseOwnerUpdating, isInvalid: isNextBtnClickedToShowValidationError && isEmpty(selectedOwner.data), isDisabled: isCasePhoneUpdating || isCaseOwnerUpdating }))));
+        showUsersWithSelectedGroupAccess && loggedInUsersAccount.data.hasGroupACLs ? (React.createElement(OwnerTypeaheadDropdown, { id: "get-support-owner", hasClearButton: true, contactSsoUsername: contactSsoUsername !== null && contactSsoUsername !== void 0 ? contactSsoUsername : '', selected: !isEmpty(selectedOwner.data) ? [selectedOwner.data] : [], isDisabled: selectedCaseGroupUsers.isFetching ||
+                isCaseOwnerUpdating ||
+                isCasePhoneUpdating ||
+                canEditCase.isCaseNotEditable, onSelect: onCustomerContactSelect, onClearQuery: onClearQuery, onQueryUpdated: onQueryUpdated, options: ownerDropdownOptions, status: isNextBtnClickedToShowValidationError && isEmpty(selectedOwner.data) ? 'danger' : undefined })) : (React.createElement(CaseContactsSelectorExternal, { loggedInUserRights: loggedInUserRights.data, selectedAccountNumber: accountNumber, contactSsoUsername: contactSsoUsername !== null && contactSsoUsername !== void 0 ? contactSsoUsername : '', selected: !isEmpty(selectedOwner.data) ? [selectedOwner.data] : [], onChange: onCustomerContactSelect, onContactEnriched: (contact) => {
+                var _a, _b;
+                setCaseState(caseDispatch, {
+                    selectedOwner: { data: contact, isFetching: false, isError: false, errorMessage: '' },
+                });
+                if (!contact.id || !accountNumber || caseNumber) {
+                    return;
+                }
+                fetchCaseGroupsForContactGraphQL(caseDispatch, apolloClient, contact.id, accountNumber, (_a = contact.defaultCaseGroup) !== null && _a !== void 0 ? _a : null, (_b = contact.isOrgAdmin) !== null && _b !== void 0 ? _b : false, null);
+            }, placeholder: t(`Search by name or username`), clearButton: true, id: "get-support-owner", name: "get-support-owner", className: "react-select-custom", isUpdating: isCaseOwnerUpdating, isInvalid: isNextBtnClickedToShowValidationError && isEmpty(selectedOwner.data), isDisabled: isCasePhoneUpdating || isCaseOwnerUpdating || canEditCase.isCaseNotEditable }))));
 }
 export { OwnerSelector };

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ActiveCustomerEscalation.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.tsx"],"names":[],"mappings":"AAIA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAM/D,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;CACtB;AAED,eAAO,MAAM,wBAAwB,+EA+InC,CAAC"}
+{"version":3,"file":"ActiveCustomerEscalation.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.tsx"],"names":[],"mappings":"AAIA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAM/D,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;CACtB;AAED,eAAO,MAAM,wBAAwB,+EAwJnC,CAAC"}

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.js

@@ -59,8 +59,12 @@ export const ActiveCustomerEscalation = forwardRef((props, ref) => {
                     React.createElement(ListItem, null, t('Needs a senior resource.')),
                     React.createElement(ListItem, null, t('Is more severe or should be a higher priority.'))),
                 commonElements,
-                React.createElement(Button, { variant: ButtonVariant.secondary, onClick: toggleModal, "data-tracking-id": "request-rme-trigger", "aria-label": t('Request an escalation') }, t('Request an escalation'))))));
+                React.createElement(Button, { variant: ButtonVariant.secondary, onClick: toggleModal, "data-tracking-id": "request-rme-trigger", "aria-label": t('Request an escalation'), isDisabled: canEditCase.isCaseNotEditable }, t('Request an escalation'))))));
     return (React.createElement(React.Fragment, null,
         React.createElement(RequestEscalationModal, { caseNumber: props.caseNumber, severity: props.caseSeverity, caseStatus: props.caseStatus, show: openRequestEscalationModal, onClose: toggleModal }),
-        React.createElement(Can, { do: resourceActions.CREATE, on: resources.ICE_ESCALATION, passThrough: true }, (canCreateICE) => canCreateICE || isInternal ? isInternalElements : isCreateRMEVisible ? isNotInternalElements : null)));
+        React.createElement(Can, { do: resourceActions.CREATE, on: resources.ICE_ESCALATION, passThrough: true }, (canCreateICE) => (React.createElement(Can, { do: resourceActions.CREATE, on: resources.RME_ESCALATION, passThrough: true }, (canCreateRME) => canCreateICE || isInternal
+            ? isInternalElements
+            : canCreateRME && isCreateRMEVisible
+                ? isNotInternalElements
+                : null)))));
 });

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAiCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AAkBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBA6WnD"}
+{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAmCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBAiYnD"}

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.js

@@ -7,26 +7,29 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { escalations, publicApi } from '@cee-eng/hydrajs';
+import { useApolloClient } from '@apollo/client/react';
+import { escalations } from '@cee-eng/hydrajs';
 import { Button, Form, FormGroup, FormHelperText, Grid, GridItem, HelperText, HelperTextItem, Modal, ModalBody, ModalFooter, ModalHeader, Popover, TextArea, TextInput, Title, ValidatedOptions, } from '@patternfly/react-core';
 import InfoCircleIcon from '@patternfly/react-icons/dist/js/icons/info-circle-icon';
 import { AlertMessage, AlertType, LoadingIndicator, SingleSelectDropdown, ToastNotification, useFetch, } from '@rh-support/components';
-import { useGlobalStateContext } from '@rh-support/react-context';
+import { fetchCaseDetails, useGlobalStateContext } from '@rh-support/react-context';
 import isEmpty from 'lodash/isEmpty';
+import isEqual from 'lodash/isEqual';
 import React, { useEffect, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
-import { useCaseDispatch } from '../../../context/CaseContext';
-import { useCaseDetailsPageDispatchContext, useCaseDetailsPageStateContext, } from '../../../context/CaseDetailsPageContext';
-import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
+import { useCaseDispatch, useCaseSelector } from '../../../context/CaseContext';
+import { useCaseDetailsPageDispatchContext } from '../../../context/CaseDetailsPageContext';
 import { CustomerGEOs } from '../../../enums/customerGEOs';
+import { CREATE_RME_CASE_ESCALATION, } from '../../../graphql';
+import { GET_CASE_COMMENTS, useCreateCaseComment } from '../../../hooks/useCaseComments';
 import { ESCALATION_SUBJECT_LENGTH_LIMIT } from '../../../reducers/CaseConstNTypes';
 import { fetchCaseEscalations } from '../../../reducers/CaseDetailsPageReducer';
-import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, fetchCaseDetails } from '../../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, setCaseAccountNumber } from '../../../reducers/CaseReducer';
 const customerGEOKeys = Object.keys(CustomerGEOs);
 export function RequestEscalationModal(props) {
-    const { globalMetadataState: { loggedInUser, loggedInUserRights }, } = useGlobalStateContext();
+    const { globalMetadataState: { loggedInUserRights, loggedInUsersAccount }, } = useGlobalStateContext();
     const { t } = useTranslation();
+    const apolloClient = useApolloClient();
     const [categories, setCategories] = useState([]);
     const initialState = {
         subject: '',
@@ -42,17 +45,14 @@ export function RequestEscalationModal(props) {
     // checks if all the fields have values.
     const hasRequiredInfo = () => Object.keys(formState).reduce((accumulator, currentValue) => { var _a; return !accumulator ? accumulator : formState[currentValue].length > 0 && ((_a = formState[currentValue]) === null || _a === void 0 ? void 0 : _a.trim()); }, true);
     const setFormStateValue = (key, value) => setFormState((pre) => (Object.assign(Object.assign({}, pre), { [key]: value })));
-    const createEscalationFetch = useFetch(escalations.createIceEscalation, { propgateErrors: true });
-    const { request: postCommentRequest, isFetching: isPostingComment } = useFetch(publicApi.kase.postComment, {
-        propgateErrors: true,
-    });
-    const { request: updateCaseRequest, isFetching: isUpdatingCase } = useFetch(publicApi.kase.updateCase);
+    const [isCreatingEscalation, setIsCreatingEscalation] = useState(false);
+    const { createComment, loading: isPostingComment } = useCreateCaseComment();
     const { request: getRmeCategories, isFetching: isCategoriesFetching } = useFetch(escalations.getEscalationCategories, { propgateErrors: true });
-    const { sort, allDiscussions, discussionFiltersListState } = useCaseDiscussionTabStateContext();
-    const dispatchDiscussion = useCaseDiscussionTabDispatchContext();
-    const { caseDetailsPageState: { caseFeedbacksHydra }, } = useCaseDetailsPageStateContext();
+    const client = useApolloClient();
     const caseDetailsPageDispatch = useCaseDetailsPageDispatchContext();
     const caseDispatch = useCaseDispatch();
+    const caseSalesforceId = useCaseSelector((state) => state.caseDetails.id, isEqual);
+    const existingCaseDetails = useCaseSelector((state) => state.caseDetails, isEqual);
     const [creationError, setCreationError] = useState(false);
     const onErrorClose = () => setCreationError(false);
     const setGeoState = (selection) => {
@@ -61,14 +61,19 @@ export function RequestEscalationModal(props) {
     const setCategoryState = (selection) => {
         setFormState(Object.assign(Object.assign({}, formState), { rmeCategory: selection.value }));
     };
-    const submitEscalationComment = (escalationNum, comment) => __awaiter(this, void 0, void 0, function* () {
+    const submitEscalationComment = (escalationNum, comment, caseId) => __awaiter(this, void 0, void 0, function* () {
+        var _a, _b;
         escalationNum &&
-            fetchCaseEscalations(caseDetailsPageDispatch, props.caseNumber, loggedInUserRights.data.getAccountNumber(), false);
-        yield postCommentRequest({ caseNumber: props.caseNumber, commentBody: comment, contentType: 'markdown' });
-        updateDiscussionStateComments(dispatchDiscussion, caseDispatch, props.caseNumber, allDiscussions, sort, caseFeedbacksHydra.data, discussionFiltersListState);
-        yield updateCaseRequest(props.caseNumber, { customerEscalation: true });
-        checkForCaseStatusToggleOnAttachOrComment(caseDispatch, loggedInUserRights.data.isInternal(), props.caseStatus);
-        yield fetchCaseDetails(caseDispatch, props.caseNumber, loggedInUserRights.data, loggedInUser.data);
+            fetchCaseEscalations(caseDetailsPageDispatch, caseSalesforceId, apolloClient, false, Boolean((_a = loggedInUsersAccount === null || loggedInUsersAccount === void 0 ? void 0 : loggedInUsersAccount.data) === null || _a === void 0 ? void 0 : _a.secureSupport));
+        yield createComment({ caseId, body: comment, isPublic: true });
+        client.refetchQueries({ include: [GET_CASE_COMMENTS] });
+        // await updateCaseRequest(props.caseNumber, { customerEscalation: true });
+        yield checkForCaseStatusToggleOnAttachOrComment(caseDispatch, loggedInUserRights.data.isInternal(), props.caseStatus, {
+            apolloClient,
+            caseNumber: props.caseNumber,
+            existingCaseDetails,
+        });
+        yield fetchCaseDetails((action) => caseDispatch(action), apolloClient, props.caseNumber, setCaseAccountNumber, Boolean((_b = loggedInUsersAccount === null || loggedInUsersAccount === void 0 ? void 0 : loggedInUsersAccount.data) === null || _b === void 0 ? void 0 : _b.secureSupport));
         escalationNum &&
             ToastNotification.addSuccessMessage(t('Your escalation request has been successfully submitted.'));
     });
@@ -78,7 +83,7 @@ export function RequestEscalationModal(props) {
         setFormState(Object.assign(Object.assign({}, formState), { subject }));
     };
     const onCancel = () => {
-        if (isPostingComment || isUpdatingCase || createEscalationFetch.isFetching)
+        if (isPostingComment || isCreatingEscalation)
             return;
         setSubmitSaveButtonIsClicked(false);
         setFormState(initialState);
@@ -86,12 +91,35 @@ export function RequestEscalationModal(props) {
         props.onClose();
     };
     const onSubmit = () => __awaiter(this, void 0, void 0, function* () {
+        var _a, _b, _c, _d;
         setSubmitSaveButtonIsClicked(true);
         if (!hasRequiredInfo() || hasLargeSubject)
             return;
         try {
-            const res = yield createEscalationFetch.request(Object.assign(Object.assign({}, formState), { recordType: 'Active Customer Escalation', escalationSource: 'RME Escalation', status: 'New', accountNumber: loggedInUserRights.data.getAccountNumber(), caseNumber: props.caseNumber, requestor: `${loggedInUser.data.firstName} ${loggedInUser.data.lastName}`, requestorEmail: loggedInUser.data.email, requestorPhone: loggedInUser.data.phone, alreadyEscalated: false, severity: props.severity ? props.severity.charAt(0) : '3' }));
-            const fullComment = t('### Request Management Escalation:\n\n**Subject**\n{{subject}}\n\n**Category**\n{{rmeCategory}}\n\n**Description**\n{{description}}\n\n**Expectations**\n{{expectations}}\n\n**Business Impact**\n{{businessImpactDescription}}', {
+            setIsCreatingEscalation(true);
+            if (!caseSalesforceId)
+                throw new Error('Could not find parent case ID');
+            // GraphQL CaseCreate has no Expectations field; serialize into Description for the payload.
+            const serializedDescription = `${formState.description}\n\nExpectations:\n${formState.expectations}`;
+            const { data: escalationData } = yield apolloClient.mutate({
+                mutation: CREATE_RME_CASE_ESCALATION,
+                variables: {
+                    caseInput: {
+                        Subject: formState.subject,
+                        Description: serializedDescription,
+                        Status: 'In Progress',
+                        Origin: 'Portal RME',
+                        Priority: props.severity || '3 (Medium)',
+                        Type: 'RME',
+                        RecordTypeId: '012Ek00000JUtx5IAD',
+                        ParentId: caseSalesforceId,
+                        EscalationCategory__c: formState.rmeCategory,
+                        ImpactOnUserOrBusiness__c: formState.businessImpactDescription,
+                    },
+                },
+            });
+            const createdCaseNumber = (_d = (_c = (_b = (_a = escalationData === null || escalationData === void 0 ? void 0 : escalationData.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.CaseCreate) === null || _b === void 0 ? void 0 : _b.RedHatSupportRecord) === null || _c === void 0 ? void 0 : _c.CaseNumber__c) === null || _d === void 0 ? void 0 : _d.value;
+            const fullComment = t('<h3>Request Management Escalation:</h3><p><strong>Subject</strong></p><p>{{subject}}</p><p><strong>Category</strong></p><p>{{rmeCategory}}</p><p><strong>Description</strong></p><p>{{description}}</p><p><strong>Expectations</strong></p><p>{{expectations}}</p><p><strong>Business Impact</strong></p><p>{{businessImpactDescription}}</p>', {
                 category: formState.rmeCategory,
                 subject: formState.subject,
                 description: formState.description,
@@ -100,7 +128,7 @@ export function RequestEscalationModal(props) {
                 rmeCategory: formState.rmeCategory,
             });
             try {
-                yield submitEscalationComment(res.name, fullComment);
+                yield submitEscalationComment(createdCaseNumber, fullComment, caseSalesforceId);
             }
             catch (e) {
                 // silently fails, escalation is created but adding comment fails
@@ -108,9 +136,11 @@ export function RequestEscalationModal(props) {
             props.onClose();
         }
         catch (error) {
-            //=> handle error
             setCreationError(true);
         }
+        finally {
+            setIsCreatingEscalation(false);
+        }
     });
     const header = (React.createElement(Title, { className: "pf-v6-u-mb-0", id: "custom-header-label", headingLevel: "h1" },
         React.createElement(Trans, null, "Request an escalation"),
@@ -191,10 +221,9 @@ export function RequestEscalationModal(props) {
                                 ? ValidatedOptions.error
                                 : ValidatedOptions.default, placeholder: t('Does your business impact change with this escalation? Please describe how it changed.'), id: "business-impact-input", value: formState.businessImpactDescription, "aria-label": t('Business impact'), resizeOrientation: "vertical" }))))),
         React.createElement(ModalFooter, null,
-            React.createElement(Button, { key: "submit", variant: "primary", onClick: onSubmit, "data-tracking-id": "request-rme-submit", isDisabled: submitButtonIsClicked &&
-                    (isPostingComment || isUpdatingCase || createEscalationFetch.isFetching || !hasRequiredInfo()), "aria-label": t('Submit') },
-                (isPostingComment || isUpdatingCase || createEscalationFetch.isFetching) && (React.createElement(LoadingIndicator, { key: "loading", isInline: true })),
+            React.createElement(Button, { key: "submit", variant: "primary", onClick: onSubmit, "data-tracking-id": "request-rme-submit", isDisabled: submitButtonIsClicked && (isPostingComment || isCreatingEscalation || !hasRequiredInfo()), "aria-label": t('Submit') },
+                (isPostingComment || isCreatingEscalation) && React.createElement(LoadingIndicator, { key: "loading", isInline: true }),
                 ' ',
                 t('Submit')),
-            React.createElement(Button, { key: "cancel", variant: "link", onClick: onCancel, "data-tracking-id": "request-rme-cancel", isDisabled: createEscalationFetch.isFetching || isPostingComment || isUpdatingCase, "aria-label": t('Cancel') }, t('Cancel')))));
+            React.createElement(Button, { key: "cancel", variant: "link", onClick: onCancel, "data-tracking-id": "request-rme-cancel", isDisabled: isCreatingEscalation || isPostingComment, "aria-label": t('Cancel') }, t('Cancel')))));
 }

package/lib/esm/components/CaseEditView/ArchivedCaseBanner.d.ts

@@ -0,0 +1,8 @@
+import React from 'react';
+interface ArchivedCaseBannerProps {
+    caseStatus?: string;
+    caseNumber?: string;
+}
+export declare function ArchivedCaseBanner({ caseStatus, caseNumber }: ArchivedCaseBannerProps): React.JSX.Element;
+export {};
+//# sourceMappingURL=ArchivedCaseBanner.d.ts.map

package/lib/esm/components/CaseEditView/ArchivedCaseBanner.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"ArchivedCaseBanner.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/ArchivedCaseBanner.tsx"],"names":[],"mappings":"AAEA,OAAO,KAAK,MAAM,OAAO,CAAC;AAG1B,UAAU,uBAAuB;IAC7B,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,UAAU,CAAC,EAAE,MAAM,CAAC;CACvB;AAKD,wBAAgB,kBAAkB,CAAC,EAAE,UAAU,EAAE,UAAU,EAAE,EAAE,uBAAuB,qBA+BrF"}

package/lib/esm/components/CaseEditView/ArchivedCaseBanner.js

@@ -0,0 +1,18 @@
+import { Alert, AlertActionLink, AlertVariant } from '@patternfly/react-core';
+import { getStringifiedParams, isCaseArchivedStatus } from '@rh-support/utils';
+import React from 'react';
+import { Trans } from 'react-i18next';
+const ARCHIVED_CASE_BODY = 'This case is archived and locked for editing. If you need further assistance with this issue, start a new linked case to automatically reference this record.';
+export function ArchivedCaseBanner({ caseStatus, caseNumber }) {
+    if (!isCaseArchivedStatus(caseStatus)) {
+        return null;
+    }
+    const linkedCaseSearch = getStringifiedParams(Object.assign({ caseCreate: true }, (caseNumber ? { linkedCaseNumber: caseNumber } : {})));
+    const linkedCaseUrl = `/support/cases/#/case/new${linkedCaseSearch}`;
+    return (React.createElement(Alert, { className: "pf-v6-u-mb-md", isInline: true, variant: AlertVariant.info, title: React.createElement(Trans, null, "Archived case"), actionLinks: React.createElement(React.Fragment, null,
+            React.createElement(AlertActionLink, { href: linkedCaseUrl, "data-tracking-id": "archived-case-create-linked-case" },
+                React.createElement(Trans, null, "Create a linked case")),
+            React.createElement(AlertActionLink, { href: "/support/contact/", "data-tracking-id": "archived-case-contact-us" },
+                React.createElement(Trans, null, "Contact us"))) },
+        React.createElement(Trans, null, ARCHIVED_CASE_BODY)));
+}

package/lib/esm/components/CaseEditView/Case.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"Case.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/Case.tsx"],"names":[],"mappings":"AAcA,OAAO,KAAwC,MAAM,OAAO,CAAC;AAE7D,OAAO,EAAS,mBAAmB,EAAiD,MAAM,kBAAkB,CAAC;AAmB7G,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC;CACnC;AAED,MAAM,CAAC,OAAO,UAAU,IAAI,CAAC,KAAK,EAAE,MAAM,qBAmPzC"}
+{"version":3,"file":"Case.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/Case.tsx"],"names":[],"mappings":"AAoBA,OAAO,KAAwC,MAAM,OAAO,CAAC;AAE7D,OAAO,EAAS,mBAAmB,EAAiD,MAAM,kBAAkB,CAAC;AAoB7G,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC;CACnC;AAED,MAAM,CAAC,OAAO,UAAU,IAAI,CAAC,KAAK,EAAE,MAAM,qBAgRzC"}