@rh-support/troubleshoot 2.6.354 → 2.6.357

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseDetailsManagement.js

@@ -1,52 +1,65 @@
 import { Flex, FlexItem } from '@patternfly/react-core';
+import { AlertMessage, AlertType } from '@rh-support/components';
 import { AbilityContext, CaseDetailsFields, resourceActions, resources } from '@rh-support/user-permissions';
 import isEqual from 'lodash/isEqual';
 import React, { useContext, useState } from 'react';
+import { useTranslation } from 'react-i18next';
 import { useCaseSelector } from '../../../../context/CaseContext';
+import { useShowCaseGroupField } from '../../../../hooks/useCaseGroupUiState';
 import { OwnerSelector } from '../../../AccountInfo/OwnerSelector';
 import CaseGroup from '../../../CaseInformation/CaseGroup';
+import CaseLabels from '../../../CaseInformation/CaseLabels';
 import Fts from '../../../CaseInformation/Fts';
-import { Cep } from '../../../CaseManagement/Cep';
-import { RHAssociatesSelector } from '../../../CaseManagement/RHAssociatesSelector';
-import CaseContactSelector from '../../../CaseManagement/SendNotifications/CaseContactSelector';
+// import { Cep } from '../../../CaseManagement/Cep';
+// import { RHAssociatesSelector } from '../../../CaseManagement/RHAssociatesSelector';
+// import CaseContactSelector from '../../../CaseManagement/SendNotifications/CaseContactSelector';
 import { PartnerCaseHelper } from '../../ShareCase/PartnerCaseHelper';
 import { ShareWithPartner } from '../../ShareCase/PartnerShare';
 import { CaseContactPhoneNumber } from './CaseContactPhoneNumber';
 import CaseInternalStatus from './CaseInternalStatus';
-import { CaseContactPhoneNumberAlert } from './CasePhoneNumberConfirmAlert';
+// TODO: Re-enable once phone number verification flow is fully supported with GraphQL
+// import { CaseContactPhoneNumberAlert } from './CasePhoneNumberConfirmAlert';
 import CaseReferenceNumber from './CaseReferenceNumber';
 import CaseSbrGroups from './CaseSbrGroups';
 import SFDCUrl from './SFDCUrl';
 export default function CaseDetailsManagement(props) {
+    const { t } = useTranslation();
     const [isUpdatingPartner, setIsUpdatingPartner] = useState(false);
     const caseState = useCaseSelector((state) => ({
         caseDetails: {
             accountNumber: state.caseDetails.accountNumberRef,
         },
+        showMandatoryCaseGroupValidationError: state.showMandatoryCaseGroupValidationError,
     }), isEqual);
     const accountNumber = caseState.caseDetails.accountNumber;
+    const showCaseGroupField = useShowCaseGroupField();
     const ability = useContext(AbilityContext);
-    const canSeeEmailNotifications = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_SEND_NOTIFICATIONS);
+    // const canSeeEmailNotifications = ability.can(
+    //     resourceActions.PATCH,
+    //     resources.CASE_DETAILS,
+    //     CaseDetailsFields.CASE_DETAILS_SEND_NOTIFICATIONS
+    // );
     const canSeeInternalStatus = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_INTERNAL_STATUS);
     const canSeeSBRGroups = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_SBR_GROUP);
     return (React.createElement(React.Fragment, null,
         React.createElement(PartnerCaseHelper, { setIsUpdatingPartners: setIsUpdatingPartner, caseNumber: props.caseNumber, routeProps: props.routeProps }),
         React.createElement("section", { className: "card card-white" },
+            React.createElement(AlertMessage, { show: !!caseState.showMandatoryCaseGroupValidationError, variant: AlertType.DANGER, isInline: true, title: t('Please address the errors to proceed'), className: "pf-v6-u-mb-lg", "data-tracking-id": "proceed-address-errors" }),
             React.createElement("form", null,
                 React.createElement(Flex, { direction: { default: 'column', '2xl': 'row' } },
                     React.createElement(FlexItem, { flex: { default: 'flex_1' } },
                         React.createElement(OwnerSelector, null)),
                     React.createElement(FlexItem, { flex: { default: 'flex_1' } },
                         React.createElement(CaseContactPhoneNumber, null))),
-                React.createElement(CaseContactPhoneNumberAlert, { isConfirm: true }),
                 canSeeInternalStatus && React.createElement(CaseInternalStatus, null),
                 canSeeSBRGroups && React.createElement(CaseSbrGroups, null),
-                React.createElement(CaseGroup, null),
+                React.createElement(Flex, { direction: { default: 'column', lg: 'row' } },
+                    showCaseGroupField && (React.createElement(FlexItem, { flex: { default: 'flex_1' } },
+                        React.createElement(CaseGroup, null))),
+                    React.createElement(FlexItem, { flex: { default: 'flex_1' } },
+                        React.createElement(CaseLabels, null))),
                 React.createElement(CaseReferenceNumber, null),
-                canSeeEmailNotifications && React.createElement(CaseContactSelector, null),
-                React.createElement(RHAssociatesSelector, null),
                 React.createElement(Fts, { inlineEditable: true }),
-                React.createElement(Cep, null),
                 React.createElement(SFDCUrl, null),
                 React.createElement(ShareWithPartner, { routeProps: props.routeProps, isUpdatingPartner: isUpdatingPartner, accountNumber: accountNumber })))));
 }

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseHostname.js

@@ -111,7 +111,7 @@ function CaseHostname(props) {
         React.createElement(InlineEdit, { labelProps: { htmlFor: 'case-details-hostname' }, formClassName: props.className || '', labelContent: React.createElement(React.Fragment, null,
                 React.createElement(Trans, { className: "pf-v6-u-mr-xs" }, "Hostname"),
                 React.createElement(ValueChangedIcon, { afterLocalChange: afterLocalChange, isLocalChange: localHostnameChange, value: hostname, getTooltipContent: getChangedValueTooltip(() => CaseValuesToWatch.hostname) })), helperContent: !isExportingPDF ? (React.createElement(Popover, { "aria-label": "Hostname Info", position: PopoverPosition.auto, bodyContent: hostNameVisibilityContent, closeBtnAriaLabel: "Close", headerContent: 'Share hostname?', onShow: () => userOriginalHostnameValue() },
-                React.createElement(QuestionCircleIcon, { className: "pf-v6-u-ml-sm F icon-size cursor-pointer", "aria-label": "Hostname Info", color: "#5e40be" }))) : undefined, allowInlineEdit: props.inlineEditable, content: hostname, saveDisabled: hostnameState === hostname || isHostnameUpdating || lengthError, onSave: onSave, onCancel: onCancel, initialIsEditing: false, loadingIndicator: isHostnameUpdating ? React.createElement(LoadingIndicator, { show: isHostnameUpdating, isInline: true }) : undefined, isExportingPDF: isExportingPDF },
+                React.createElement(QuestionCircleIcon, { className: "pf-v6-u-ml-sm F icon-size cursor-pointer", "aria-label": "Hostname Info", color: "#5e40be" }))) : undefined, allowInlineEdit: props.inlineEditable && !canEditCase.isCaseNotEditable, content: hostname, saveDisabled: hostnameState === hostname || isHostnameUpdating || lengthError, onSave: onSave, onCancel: onCancel, initialIsEditing: false, loadingIndicator: isHostnameUpdating ? React.createElement(LoadingIndicator, { show: isHostnameUpdating, isInline: true }) : undefined, isExportingPDF: isExportingPDF },
             React.createElement(TextInput, { type: "text", id: "case-details-hostname", className: `${lengthError ? ' form-invalid' : ''}`, name: "case-details-hostname", value: hostnameState, onChange: (e, phone) => onHostnameChange(phone), isDisabled: isHostnameUpdating, "data-tracking-id": "case-details-hostname", "aria-invalid": lengthError })),
         lengthError && (React.createElement("div", { className: "pull-top" },
             React.createElement("p", { className: "form-instructions form-invalid" },

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseInformation.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseInformation.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseInformation.tsx"],"names":[],"mappings":"AAGA,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAI5D,OAAO,KAAK,MAAM,OAAO,CAAC;AAS1B,UAAU,MAAO,SAAQ,gBAAgB;CAAG;AAE5C,wBAAgB,eAAe,CAAC,KAAK,EAAE,MAAM,qBAwD5C"}
+{"version":3,"file":"CaseInformation.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseInformation.tsx"],"names":[],"mappings":"AAGA,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAI5D,OAAO,KAAK,MAAM,OAAO,CAAC;AAQ1B,UAAU,MAAO,SAAQ,gBAAgB;CAAG;AAE5C,wBAAgB,eAAe,CAAC,KAAK,EAAE,MAAM,qBAwD5C"}

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseInformation.js

@@ -8,7 +8,6 @@ import React from 'react';
 import { Trans } from 'react-i18next';
 import { useCaseSelector } from '../../../../context/CaseContext';
 import { KtQuestionConstant } from '../../../../reducers/CaseConstNTypes';
-import { CaseHostname } from './CaseHostname';
 import { CaseOpenshiftClusterId } from './CaseOpenshiftClusterId/CaseOpenshiftClusterId';
 import ProductVersion from './ProductVersion';
 export function CaseInformation(props) {
@@ -40,7 +39,6 @@ export function CaseInformation(props) {
         React.createElement("form", null,
             React.createElement(ProductVersion, null),
             React.createElement(CaseOpenshiftClusterId, null),
-            caseType !== PreviousCaseTypes.FEATURE_ENHANCEMENT && React.createElement(CaseHostname, { inlineEditable: true }),
             React.createElement("div", { className: "form-group" },
                 React.createElement("label", { htmlFor: "case-description" },
                     React.createElement(Trans, null, "Description")),

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseInternalStatus.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseInternalStatus.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseInternalStatus.tsx"],"names":[],"mappings":"AAkBA,OAAO,KAA+C,MAAM,OAAO,CAAC;AAQpE,MAAM,CAAC,OAAO,UAAU,kBAAkB,sBAyFzC"}
+{"version":3,"file":"CaseInternalStatus.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseInternalStatus.tsx"],"names":[],"mappings":"AAmBA,OAAO,KAA+C,MAAM,OAAO,CAAC;AAQpE,MAAM,CAAC,OAAO,UAAU,kBAAkB,sBA0FzC"}

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseInternalStatus.js

@@ -9,7 +9,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
 };
 import { Flex, FlexItem, MenuToggle, Select, SelectList, SelectOption, Spinner, } from '@patternfly/react-core';
 import { ToastNotification } from '@rh-support/components';
-import { fetchInternalStatusMetadata, GlobalMetadataDispatchContext, GlobalMetadataStateContext, } from '@rh-support/react-context';
+import { fetchInternalStatusMetadata, GlobalMetadataDispatchContext, GlobalMetadataStateContext, useCanEditCase, } from '@rh-support/react-context';
 import { haventLoadedMetadata } from '@rh-support/utils';
 import React, { useContext, useEffect, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
@@ -20,6 +20,7 @@ import { updateCaseDetails } from '../../../../reducers/CaseReducer';
 export default function CaseInternalStatus() {
     const { t } = useTranslation();
     const caseUpdateError = useCaseUpdateErrorMessage();
+    const canEditCase = useCanEditCase();
     const { internalStatus, caseNumber } = useCaseSelector((state) => ({
         internalStatus: state.caseDetails.internalStatus,
         caseNumber: state.caseDetails.caseNumber,
@@ -34,7 +35,7 @@ export default function CaseInternalStatus() {
         e.stopPropagation();
         setIsOpen(!isOpen);
     };
-    const toggle = (toggleRef) => (React.createElement(MenuToggle, { ref: toggleRef, onClick: onToggleClick, isExpanded: isOpen, isDisabled: isIStatusUpdating, isFullWidth: true, className: "case-internal-status-selector-text" },
+    const toggle = (toggleRef) => (React.createElement(MenuToggle, { ref: toggleRef, onClick: onToggleClick, isExpanded: isOpen, isDisabled: isIStatusUpdating || canEditCase.isCaseNotEditable, isFullWidth: true, className: "case-internal-status-selector-text" },
         React.createElement(Flex, { justifyContent: { default: 'justifyContentSpaceBetween' } },
             React.createElement(FlexItem, null,
                 " ",

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseOpenshiftClusterId.d.ts","sourceRoot":"","sources":["../../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.tsx"],"names":[],"mappings":"AAOA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAqB/D,wBAAgB,sBAAsB,sBA2SrC"}
+{"version":3,"file":"CaseOpenshiftClusterId.d.ts","sourceRoot":"","sources":["../../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.tsx"],"names":[],"mappings":"AAYA,OAAO,KAAmD,MAAM,OAAO,CAAC;AAqBxE,wBAAgB,sBAAsB,sBAiZrC"}

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.js

@@ -7,17 +7,17 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+import { useApolloClient } from '@apollo/client/react';
 import { LoadingIndicator, ToastNotification, usePrevious } from '@rh-support/components';
-import { GlobalMetadataStateContext } from '@rh-support/react-context';
-import { getVersion } from '@rh-support/utils';
-import debounce from 'lodash/debounce';
+import { GlobalMetadataStateContext, useCanEditCase } from '@rh-support/react-context';
+import { extractNoClusterIdFieldsFromAdditionalCaseInformation, getVersion, hasNoClusterIdFieldsInAdditionalCaseInformation, } from '@rh-support/utils';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
-import React, { useContext, useEffect, useState } from 'react';
+import React, { useContext, useEffect, useMemo, useState } from 'react';
 import { useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../../../../context/CaseContext';
 import { useCaseUpdateErrorMessage } from '../../../../../hooks/useCaseUpdateErrorMessage';
-import { setCaseDetails, updateCaseDetails } from '../../../../../reducers/CaseReducer';
+import { setCaseDetails, updateCaseDetailsGraphQL } from '../../../../../reducers/CaseReducer';
 import { getIsClusterIdInvalid, isClusterIdEnabledForProduct, } from '../../../../../utils/caseOpenshiftClusterIdUtils';
 import { NoClusterIDReasonSelector } from '../../../../CaseManagement/NoClusterIDReasonSelector';
 import { discoverV4ClusterIdLink, discoverV4ClusterIdLinkError, isInvalidErrorMessage, v3Tov4TransitionLink, } from '../../../../CaseManagement/OpenShiftClusterId';
@@ -25,20 +25,25 @@ import { OpenshiftDropdownV4 } from '../../../../CaseManagement/OpenshiftDropdow
 import { PDFContext } from '../../../PDFContainer';
 export function CaseOpenshiftClusterId() {
     const caseUpdateError = useCaseUpdateErrorMessage();
-    const { openshiftClusterID, product, version, caseNumber, openshiftClusterVersion, noClusterIdReason, noClusterIdReasonExplanation, selectedAccountDetails, description, isFetchingCaseDetails, } = useCaseSelector((state) => ({
+    const apolloClient = useApolloClient();
+    const { openshiftClusterID, product, version, caseNumber, caseId, openshiftClusterVersion, noClusterIdReason, noClusterIdReasonExplanation, selectedAccountDetails, description, additionalCaseInformation, isFetchingCaseDetails, } = useCaseSelector((state) => ({
         openshiftClusterID: state.caseDetails.openshiftClusterID,
         product: state.caseDetails.product,
         version: state.caseDetails.version,
         caseNumber: state.caseDetails.caseNumber,
+        caseId: state.caseDetails.id,
         openshiftClusterVersion: state.caseDetails.openshiftClusterVersion,
         noClusterIdReason: state.caseDetails.noClusterIdReason,
         noClusterIdReasonExplanation: state.caseDetails.noClusterIdReasonExplanation,
         selectedAccountDetails: state.selectedAccountDetails,
         description: state.caseDetails.description,
+        additionalCaseInformation: state.caseDetails.additionalCaseInformation,
         isFetchingCaseDetails: state.isFetchingCaseDetails,
     }), isEqual);
     const caseDispatch = useCaseDispatch();
-    const { globalMetadataState: { allProducts, loggedInUserRights }, } = useContext(GlobalMetadataStateContext);
+    const canEditCase = useCanEditCase();
+    const isCaseReadOnly = canEditCase.isCaseNotEditable;
+    const { globalMetadataState: { loggedInUserRights }, } = useContext(GlobalMetadataStateContext);
     const majorVersion = (version && getVersion(version).major) || '';
     const isOpenShiftV3 = product === 'OpenShift Container Platform' && majorVersion === '3';
     const isCustomer = loggedInUserRights.data.isAccountSameAsLoggedInAccount(selectedAccountDetails.data.accountNumber);
@@ -55,6 +60,47 @@ export function CaseOpenshiftClusterId() {
     const previousProduct = usePrevious(product);
     const { t } = useTranslation();
     const { isExportingPDF } = useContext(PDFContext);
+    const additionalCaseNoClusterFields = useMemo(() => extractNoClusterIdFieldsFromAdditionalCaseInformation(additionalCaseInformation), [additionalCaseInformation]);
+    const resolvedNoClusterFields = useMemo(() => ({
+        reason: noClusterIdReason || additionalCaseNoClusterFields.noClusterIdReason,
+        explanation: noClusterIdReasonExplanation || additionalCaseNoClusterFields.noClusterIdReasonExplanation,
+    }), [noClusterIdReason, noClusterIdReasonExplanation, additionalCaseNoClusterFields]);
+    const hasNoClusterIdSelection = useMemo(() => {
+        const { reason, explanation } = resolvedNoClusterFields;
+        if (reason) {
+            return true;
+        }
+        return explanation !== '' && explanation !== 'v3-cluster';
+    }, [resolvedNoClusterFields]);
+    const clusterDropdownId = useMemo(() => {
+        if (!isEmpty(localOpenshiftClusterIDState)) {
+            return localOpenshiftClusterIDState;
+        }
+        if (!isEmpty(selectedReason)) {
+            return selectedReason;
+        }
+        if (!isEmpty(openshiftClusterID)) {
+            return openshiftClusterID;
+        }
+        const { reason, explanation } = resolvedNoClusterFields;
+        if (reason === 'Other' && explanation === 'v3-cluster') {
+            return 'v3-cluster';
+        }
+        if (hasNoClusterIdSelection) {
+            return 'dont-have-id';
+        }
+        return '';
+    }, [
+        localOpenshiftClusterIDState,
+        selectedReason,
+        openshiftClusterID,
+        resolvedNoClusterFields,
+        hasNoClusterIdSelection,
+    ]);
+    const resolvedNoClusterIdReason = resolvedNoClusterFields.reason;
+    const resolvedNoClusterIdReasonExplanation = resolvedNoClusterFields.explanation;
+    const shouldShowNoClusterReasonSelector = resolvedNoClusterIdReasonExplanation !== 'v3-cluster' &&
+        (clusterDropdownId === 'dont-have-id' || dontKnowSelected);
     const clusterStateReset = () => {
         setSelectedReason('');
         setDontKnowSelected(false);
@@ -67,58 +113,84 @@ export function CaseOpenshiftClusterId() {
             openshiftClusterVersion: '',
             noClusterIdReasonExplanation: '',
             noClusterIdReason: '',
+            additionalCaseInformation: null,
         });
     };
+    const clearedClusterProductFields = {
+        openshiftClusterID: '',
+        openshiftClusterVersion: '',
+        noClusterIdReasonExplanation: '',
+        noClusterIdReason: '',
+    };
     const onDisplayNameChange = (val) => {
         setDisplayName(val);
     };
     useEffect(() => {
-        var _a;
         const isClusterVisible = () => __awaiter(this, void 0, void 0, function* () {
-            var _a;
-            const hasCluster = yield isClusterIdEnabledForProduct(product, (_a = allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult);
+            const hasCluster = yield isClusterIdEnabledForProduct(product);
             setShowClusterId(hasCluster);
-            // when product changes from a product with cluster to a product without cluster, reset the clusterId
             const hasPreviousProduct = previousProduct !== undefined;
             const hasCurrentProduct = product !== undefined;
             //need to check if they are undefined as the data loads in and can cause eval against product version === undefined causing edge case to reset our cluster with logic as if product changed.
             const IsProductHasChanged = hasPreviousProduct && hasCurrentProduct && previousProduct !== product;
-            const isResetClusterID = (!hasCluster || isOpenShiftV3) && IsProductHasChanged;
-            if (isResetClusterID) {
-                const caseDetails = {
-                    openshiftClusterID: '',
-                    noClusterIdReasonExplanation: '',
-                    noClusterIdReason: '',
-                };
-                yield clusterIdUpdate(caseDetails, false);
-                setCaseDetails(caseDispatch, caseDetails);
+            const currentIsClusterEnabled = hasCluster && !isOpenShiftV3;
+            const previousIsClusterEnabled = !isEmpty(previousProduct) && isClusterIdEnabledForProduct(previousProduct);
+            const shouldResetOnClusterProductBoundaryChange = IsProductHasChanged && previousIsClusterEnabled !== currentIsClusterEnabled;
+            if (shouldResetOnClusterProductBoundaryChange) {
+                setCaseDetails(caseDispatch, Object.assign(Object.assign({}, clearedClusterProductFields), { additionalCaseInformation: null }));
                 setLocalOpenshiftClusterIDState('');
                 clusterStateReset();
+                const hasClusterRelatedData = !isEmpty(openshiftClusterID) ||
+                    !isEmpty(openshiftClusterVersion) ||
+                    !isEmpty(noClusterIdReason) ||
+                    !isEmpty(noClusterIdReasonExplanation) ||
+                    hasNoClusterIdFieldsInAdditionalCaseInformation(additionalCaseInformation);
+                if (hasClusterRelatedData) {
+                    yield clusterIdUpdate(clearedClusterProductFields, false);
+                }
             }
         });
-        if ((((_a = allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult) || []).length) {
-            isClusterVisible();
-        }
+        isClusterVisible();
         // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [product, allProducts.data]);
+    }, [product]);
     /**
-     * Hook to make sure that if cluster id comes from session or someother source
-     * we also fetch the details for the cluster id so that we can have fields like cluster version while creating the case
+     * Keep local invalid state in sync when a real cluster ID is present on the case.
      */
     useEffect(() => {
-        const isClusterIdInvalid = getIsClusterIdInvalid(openshiftClusterID);
-        setIsClusterIdInValid(isClusterIdInvalid);
-        if (!isEmpty(noClusterIdReason)) {
-            setDontKnowSelected(true);
-            setSelectedReason('dont-have-id');
+        setIsClusterIdInValid(getIsClusterIdInvalid(openshiftClusterID));
+        if (!isEmpty(openshiftClusterID)) {
+            setLocalOpenshiftClusterIDState(openshiftClusterID);
+            setSelectedReason('');
+            setDontKnowSelected(false);
         }
-        // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [noClusterIdReason, openshiftClusterID, openshiftClusterVersion]);
+    }, [openshiftClusterID, openshiftClusterVersion]);
     const clusterIdUpdate = (caseDetails_1, ...args_1) => __awaiter(this, [caseDetails_1, ...args_1], void 0, function* (caseDetails, showToast = true) {
         if (showToast)
             setIsClusterIdUpdating(true);
         try {
-            yield updateCaseDetails(caseDispatch, caseNumber, caseDetails);
+            const caseUpdate = {};
+            if (caseDetails.openshiftClusterID !== undefined) {
+                caseUpdate.openshiftClusterID = caseDetails.openshiftClusterID;
+            }
+            if (caseDetails.openshiftClusterVersion !== undefined) {
+                caseUpdate.openshiftClusterVersion = caseDetails.openshiftClusterVersion;
+            }
+            if (caseDetails.noClusterIdReason !== undefined) {
+                caseUpdate.noClusterIdReason = caseDetails.noClusterIdReason;
+            }
+            if (caseDetails.noClusterIdReasonExplanation !== undefined) {
+                caseUpdate.noClusterIdReasonExplanation = caseDetails.noClusterIdReasonExplanation;
+            }
+            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, caseNumber, caseUpdate, false, {
+                salesforceCaseId: caseId,
+                existingCaseDetails: {
+                    product,
+                    version,
+                    noClusterIdReason,
+                    noClusterIdReasonExplanation,
+                    additionalCaseInformation,
+                },
+            });
             if (showToast) {
                 setIsClusterIdUpdating(false);
                 ToastNotification.addSuccessMessage(t(`OpenShift Cluster ID has been successfully updated`));
@@ -185,38 +257,37 @@ export function CaseOpenshiftClusterId() {
             yield clusterIdUpdate(caseDetails);
         }
     });
-    const isDedicatedV3 = () => noClusterIdReason === 'Other' && noClusterIdReasonExplanation === 'v3-cluster';
+    const isDedicatedV3 = () => resolvedNoClusterIdReason === 'Other' && resolvedNoClusterIdReasonExplanation === 'v3-cluster';
     const v3Message = () => description.match(/Cluster Name: /g) ? (React.createElement(React.Fragment, null,
         "Your Cluster Name has been added to the description below. ",
         v3Tov4TransitionLink())) : (React.createElement(React.Fragment, null, v3Tov4TransitionLink()));
     const clusterIdDropdownFormInstructions = () => {
         const errorMessage = isClusterIdInvalid
             ? isInvalidErrorMessage()
-            : isEmpty(openshiftClusterID) && isEmpty(selectedReason)
-                ? discoverV4ClusterIdLinkError()
-                : null;
+            : isEmpty(clusterDropdownId) || clusterDropdownId === 'dont-have-id' || clusterDropdownId === 'v3-cluster'
+                ? null
+                : discoverV4ClusterIdLinkError();
         const infoMessage = isDedicatedV3() ? v3Message() : discoverV4ClusterIdLink();
         return errorMessage ? errorMessage : infoMessage;
     };
     const onReasonExplanationInputBoxChanged = (explanationInput) => __awaiter(this, void 0, void 0, function* () {
         explanationInput = (explanationInput || '').trim();
-        if (explanationInput) {
-            const caseDetails = {
-                noClusterIdReason: 'Other',
-                openshiftClusterID: '',
-                noClusterIdReasonExplanation: explanationInput,
-            };
-            try {
-                setCaseDetails(caseDispatch, { noClusterIdReasonExplanation: explanationInput });
-                yield clusterIdUpdate(caseDetails);
-            }
-            catch (e) {
-                setCaseDetails(caseDispatch, { noClusterIdReasonExplanation });
-            }
+        if (!explanationInput || explanationInput === (noClusterIdReasonExplanation || '').trim()) {
+            return;
+        }
+        const caseDetails = {
+            noClusterIdReason: 'Other',
+            openshiftClusterID: '',
+            noClusterIdReasonExplanation: explanationInput,
+        };
+        try {
+            setCaseDetails(caseDispatch, { noClusterIdReasonExplanation: explanationInput });
+            yield clusterIdUpdate(caseDetails);
+        }
+        catch (e) {
+            setCaseDetails(caseDispatch, { noClusterIdReasonExplanation });
         }
     });
-    // eslint-disable-next-line react-hooks/exhaustive-deps
-    const debounceFn = debounce(onReasonExplanationInputBoxChanged, 1000);
     const onReasonChange = (reason) => __awaiter(this, void 0, void 0, function* () {
         if (!reason || reason === noClusterIdReason)
             return;
@@ -236,7 +307,8 @@ export function CaseOpenshiftClusterId() {
         }
         setIsReasonUpdating(false);
     });
-    const isInVaidNoClusterIdReason = isEmpty(noClusterIdReason) || (noClusterIdReason === 'Other' && isEmpty(noClusterIdReasonExplanation.trim()));
+    const isInVaidNoClusterIdReason = isEmpty(resolvedNoClusterIdReason) ||
+        (resolvedNoClusterIdReason === 'Other' && isEmpty((resolvedNoClusterIdReasonExplanation || '').trim()));
     if (!showClusterId || isFetchingCaseDetails) {
         return null;
     }
@@ -245,9 +317,12 @@ export function CaseOpenshiftClusterId() {
     }
     else {
         return (React.createElement(React.Fragment, null,
-            React.createElement(OpenshiftDropdownV4, { openshiftDisplayName: displayName, setOpenshiftDisplayName: onDisplayNameChange, openshiftClusterIDState: localOpenshiftClusterIDState || selectedReason, onClusterIdStateUpdate: onClusterIdSave, isClusterIdInvalid: (isEmpty(localOpenshiftClusterIDState) && isEmpty(selectedReason)) || isClusterIdInvalid, clusterIdDropdownFormInstructions: !isExportingPDF ? clusterIdDropdownFormInstructions() : undefined, onClusterClear: resetClusterData, isV3: product !== 'OpenShift Container Platform', isDisabled: isClusterIdUpdating, noClusterIdReasonExplanation: noClusterIdReasonExplanation }),
-            noClusterIdReasonExplanation !== 'v3-cluster' &&
-                (dontKnowSelected || noClusterIdReasonExplanation || noClusterIdReason) && (React.createElement(NoClusterIDReasonSelector, { noClusterIdReasonExplanation: noClusterIdReasonExplanation, noClusterIdReason: noClusterIdReason, onReasonInputBoxChanged: debounceFn, onReasonChange: onReasonChange, isInValid: isInVaidNoClusterIdReason, isCustomer: isCustomer, isDisabled: isReasonUpdating })),
+            React.createElement(OpenshiftDropdownV4, { openshiftDisplayName: displayName, setOpenshiftDisplayName: onDisplayNameChange, openshiftClusterIDState: clusterDropdownId || '', onClusterIdStateUpdate: onClusterIdSave, isClusterIdInvalid: isEmpty(clusterDropdownId) ||
+                    clusterDropdownId === 'dont-have-id' ||
+                    clusterDropdownId === 'v3-cluster'
+                    ? false
+                    : isClusterIdInvalid, clusterIdDropdownFormInstructions: !isExportingPDF ? clusterIdDropdownFormInstructions() : undefined, onClusterClear: resetClusterData, isV3: product === 'OpenShift Container Platform', isDisabled: isClusterIdUpdating || isCaseReadOnly, noClusterIdReasonExplanation: resolvedNoClusterIdReasonExplanation || '' }),
+            shouldShowNoClusterReasonSelector && (React.createElement(NoClusterIDReasonSelector, { noClusterIdReasonExplanation: resolvedNoClusterIdReasonExplanation || '', noClusterIdReason: resolvedNoClusterIdReason || '', onReasonInputBoxBlur: onReasonExplanationInputBoxChanged, onReasonChange: onReasonChange, isInValid: isInVaidNoClusterIdReason, isCustomer: isCustomer, isDisabled: isReasonUpdating || isCaseReadOnly })),
             React.createElement(LoadingIndicator, { show: isClusterIdUpdating, size: "xs" })));
     }
 }

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseReferenceNumber.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.tsx"],"names":[],"mappings":"AAgBA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAW/D,UAAU,MAAM;IACZ,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAgMxD"}
+{"version":3,"file":"CaseReferenceNumber.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.tsx"],"names":[],"mappings":"AAiBA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAW/D,UAAU,MAAM;IACZ,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAqMxD"}

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.js

@@ -7,6 +7,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+import { useApolloClient } from '@apollo/client/react';
 import { InputGroupText, Spinner, TextInput, TextInputGroup, Tooltip, TooltipPosition, ValidatedOptions, } from '@patternfly/react-core';
 import CheckIcon from '@patternfly/react-icons/dist/js/icons/check-icon';
 import InfoIcon from '@patternfly/react-icons/dist/js/icons/info-circle-icon';
@@ -19,7 +20,7 @@ import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../../../context/CaseContext';
 import { useCaseUpdateErrorMessage } from '../../../../hooks/useCaseUpdateErrorMessage';
 import { CASE_REFERENCE_NUMBER_LIMIT } from '../../../../reducers/CaseConstNTypes';
-import { setCaseDetails, updateCaseDetails } from '../../../../reducers/CaseReducer';
+import { setCaseDetails, updateCaseDetailsGraphQL } from '../../../../reducers/CaseReducer';
 import { CaseValuesToWatch } from '../../../shared/Constants';
 import { getChangedValueTooltip } from '../../../shared/utils';
 import { PDFContext } from '../../PDFContainer';
@@ -27,11 +28,13 @@ export default function CaseReferenceNumber(props) {
     const { hideSaveCancel = true, inlineEditable = true } = props;
     const { t } = useTranslation();
     const caseUpdateError = useCaseUpdateErrorMessage();
-    const { referenceNumber, caseNumber } = useCaseSelector((state) => ({
+    const { referenceNumber, caseNumber, existingCaseDetails } = useCaseSelector((state) => ({
         referenceNumber: state.caseDetails.alternateId,
         caseNumber: state.caseDetails.caseNumber,
+        existingCaseDetails: state.caseDetails,
     }), isEqual);
     const caseDispatch = useCaseDispatch();
+    const apolloClient = useApolloClient();
     const [isUpdating, setIsUpdating] = useState(false);
     const [referenceNumberState, setReferenceNumberState] = useState(referenceNumber);
     const { isExportingPDF } = useContext(PDFContext);
@@ -60,7 +63,9 @@ export default function CaseReferenceNumber(props) {
         try {
             setIsUpdating(true);
             const caseDetails = { alternateId: referenceNumberState === null || referenceNumberState === void 0 ? void 0 : referenceNumberState.trim() };
-            yield updateCaseDetails(caseDispatch, caseNumber, caseDetails);
+            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, caseNumber, caseDetails, false, {
+                existingCaseDetails,
+            });
             ToastNotification.addSuccessMessage(t(`Personal reference number has been successfully updated`));
             setIsUpdating(false);
         }
@@ -106,9 +111,9 @@ export default function CaseReferenceNumber(props) {
                 React.createElement(ValueChangedIcon, { afterLocalChange: afterLocalChange, isLocalChange: localRefNumberChange, value: referenceNumber, getTooltipContent: getChangedValueTooltip(() => CaseValuesToWatch.altID) }),
                 ' ',
                 !isExportingPDF ? (React.createElement(Tooltip, { trigger: 'mouseenter focus', position: TooltipPosition.top, content: React.createElement(Trans, null, "Add your internal tracking ID to better identify and organize support issues.") },
-                    React.createElement(InfoIcon, { className: "pf-v6-u-ml-sm cursor-pointer", "aria-label": "Case Alternate ID", color: "#5e40be" }))) : ('')), allowInlineEdit: inlineEditable, content: referenceNumber || t('No personal reference number to display.'), hideSaveCancel: hideSaveCancel, saveDisabled: saveDisabled, charCount: (referenceNumberState === null || referenceNumberState === void 0 ? void 0 : referenceNumberState.length) || 0, charTotal: CASE_REFERENCE_NUMBER_LIMIT, cancelToggleState: isCancelClicked, saveToggleState: isSaveClicked, isExportingPDF: isExportingPDF },
+                    React.createElement(InfoIcon, { className: "pf-v6-u-ml-sm cursor-pointer", "aria-label": "Case Alternate ID", color: "#5e40be" }))) : ('')), allowInlineEdit: inlineEditable && !canEditCase.isCaseNotEditable, showAlwaysEditableInput: false, content: referenceNumber || t('No personal reference number to display.'), hideSaveCancel: hideSaveCancel, saveDisabled: saveDisabled, charCount: (referenceNumberState === null || referenceNumberState === void 0 ? void 0 : referenceNumberState.length) || 0, charTotal: CASE_REFERENCE_NUMBER_LIMIT, cancelToggleState: isCancelClicked, saveToggleState: isSaveClicked, isExportingPDF: isExportingPDF },
             React.createElement(TextInputGroup, null,
-                React.createElement(TextInput, { value: referenceNumberState, type: "text", id: "case-details-reference-number", placeholder: t(`Enter the reference number used personally or within your company`), onChange: (_event, value) => onReferenceNumberChange(value), "data-tracking-id": "case-details-reference-number", isDisabled: isUpdating, onKeyDown: handleKeyDown, validated: (referenceNumberState === null || referenceNumberState === void 0 ? void 0 : referenceNumberState.length) > CASE_REFERENCE_NUMBER_LIMIT
+                React.createElement(TextInput, { value: referenceNumberState, type: "text", id: "case-details-reference-number", placeholder: t(`Enter the reference number used personally or within your company`), onChange: (_event, value) => onReferenceNumberChange(value), "data-tracking-id": "case-details-reference-number", isDisabled: isUpdating || canEditCase.isCaseNotEditable, onKeyDown: handleKeyDown, validated: (referenceNumberState === null || referenceNumberState === void 0 ? void 0 : referenceNumberState.length) > CASE_REFERENCE_NUMBER_LIMIT
                         ? ValidatedOptions.error
                         : ValidatedOptions.default }),
                 !isUpdating ? (React.createElement(InputGroupText, null,

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/ProductVersion.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ProductVersion.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/ProductVersion.tsx"],"names":[],"mappings":"AAyCA,OAAO,KAAkD,MAAM,OAAO,CAAC;AASvE,UAAU,MAAM;IACZ,yBAAyB,CAAC,EAAE,OAAO,CAAC;CACvC;AAED,iBAAS,eAAe,CAAC,KAAK,EAAE,MAAM,qBA4WrC;AAED,eAAe,eAAe,CAAC"}
+{"version":3,"file":"ProductVersion.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/ProductVersion.tsx"],"names":[],"mappings":"AA2CA,OAAO,KAA2D,MAAM,OAAO,CAAC;AAehF,UAAU,MAAM;IACZ,yBAAyB,CAAC,EAAE,OAAO,CAAC;CACvC;AAED,iBAAS,eAAe,CAAC,KAAK,EAAE,MAAM,qBAsbrC;AAED,eAAe,eAAe,CAAC"}