@rh-support/troubleshoot 2.6.354 → 2.6.357

package/lib/esm/reducers/RecommendationsReducer.js

@@ -76,6 +76,19 @@ export const recommandationsReducer = (state, action) => {
         }
     }
 };
+const dispatchReceivedRecommendations = (dispatch, response, page_size) => {
+    var _a;
+    const highlightedDocs = replaceHighlightingData(response.response.docs, response.highlighting);
+    const docs = uniqueRecommendationDocs(highlightedDocs);
+    dispatch({
+        type: RecommendationsConstants.receivedRecommendations,
+        payload: {
+            allDocs: docs,
+            visibleDocs: docs.slice(0, page_size),
+            numFound: Math.max(0, ((_a = response.response.numFound) !== null && _a !== void 0 ? _a : docs.length) - (highlightedDocs.length - docs.length)),
+        },
+    });
+};
 // Actions
 export const fetchRecommendations = (dispatch_1, body_1, max_rows_1, page_size_1, highlighted_fragment_size_1, ...args_1) => __awaiter(void 0, [dispatch_1, body_1, max_rows_1, page_size_1, highlighted_fragment_size_1, ...args_1], void 0, function* (dispatch, body, max_rows, page_size, highlighted_fragment_size, seQueryFields = false, caseNumber, isSecureSupportAccount, additionalFilters, abortSignal) {
     dispatch({
@@ -91,15 +104,7 @@ export const fetchRecommendations = (dispatch_1, body_1, max_rows_1, page_size_1
         const response = yield search.getRecommendationsForCase(body, Object.assign(Object.assign({}, searchParams), { caseNumber,
             isSecureSupportAccount }), // Need to pass caseNumber and isSecureSupportAccount flag with SOLR parameter which will be used in service worker strategy.
         abortSignal);
-        const docs = uniqueRecommendationDocs(replaceHighlightingData(response.response.docs, response.highlighting));
-        dispatch({
-            type: RecommendationsConstants.receivedRecommendations,
-            payload: {
-                allDocs: docs,
-                visibleDocs: docs.slice(0, page_size),
-                numFound: docs.length,
-            },
-        });
+        dispatchReceivedRecommendations(dispatch, response, page_size);
     }
     catch (error) {
         dispatch({ type: RecommendationsConstants.receivedRecommendationsError });
@@ -118,15 +123,7 @@ export const fetchWatsonXRecommendations = (dispatch_1, query_1, max_rows_1, pag
             description: getTrimmedCharacters(query.description, WATSONX_DESCRIPTION_LIMIT),
         };
         const response = yield search.getWatsonXRecommendationsForCase2(convertObjToEncodedQueryParams(Object.assign({ rerank: true }, getSolrParams(max_rows, highlighted_fragment_size, additionalFilters, seQueryFields))), bodyPayload, abortSignal);
-        const docs = uniqueRecommendationDocs(replaceHighlightingData(response.response.docs, response.highlighting));
-        dispatch({
-            type: RecommendationsConstants.receivedRecommendations,
-            payload: {
-                allDocs: docs,
-                visibleDocs: docs.slice(0, page_size),
-                numFound: docs.length,
-            },
-        });
+        dispatchReceivedRecommendations(dispatch, response, page_size);
     }
     catch (error) {
         dispatch({ type: RecommendationsConstants.receivedRecommendationsError });

package/lib/esm/scss/_main.scss

@@ -605,6 +605,15 @@ div.support-grid-case-details.support-case {
     }
 }
 
+.post-comment-reply-banner {
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
+    padding: var(--pf-t--global--spacer--xs) var(--pf-t--global--spacer--sm);
+    background: var(--pf-t--global--background--color--secondary--default);
+    border-radius: var(--pf-t--global--border--radius--small);
+}
+
 .text-danger {
     color: #c9190b !important;
 }

package/lib/esm/utils/TimelineUtils.d.ts

@@ -0,0 +1,41 @@
+export interface IHistoryChangeItem {
+    fieldName: string;
+    displayName?: string;
+    oldValue?: string | null;
+    newValue?: string | boolean | null;
+    createdByUserName?: string;
+}
+export declare const MULTI_SELECT_FIELDS: string[];
+export declare const LANGUAGE_CODE_MAPPING: Record<string, string>;
+/**
+ * Maps `displayName` values (from `normalizeNodeToHistoryItem`, not raw SF API names)
+ * to camelCase property prefixes used for hydrated lookup properties on history items.
+ * E.g. key `"Product"` → prefix `"product"` → looks up `productNewName`, `productOldName`.
+ */
+export declare const KEY_MAP: Record<string, string>;
+export declare const formatMultiSelectChange: (fieldName: string, oldValue: string, newValue: string) => string;
+/**
+ * Generates human-readable text for a field change based on which values are present:
+ * - Both values present → "changed X from A to B" (multiselect fields get add/remove diffing)
+ * - Only newValue → "set X to B"
+ * - Only oldValue (newValue is undefined or empty) → "removed X, was A"
+ * - None of the above but `item.newValue` exists → fallback for cases where the resolved
+ *   display string on the item differs from the `newValue` parameter passed in
+ */
+export declare const formatDefaultChange: (item: IHistoryChangeItem, fieldName: string, oldValue: string, newValue: string) => string;
+/**
+ * Field-specific formatting for history change text. Each case handles a SF field
+ * whose raw values need special treatment before display.
+ */
+export declare const handleFieldChange: (item: IHistoryChangeItem, fieldName: string, oldValue: string, newValue: string) => string;
+/**
+ * Post-processes formatted change text.
+ *
+ * - Boolean special case: SF boolean history entries can carry a raw `boolean` newValue
+ *   even after `extractStringValue` stringifies it. When the item's `newValue` is still
+ *   a boolean at this point, we generate dedicated text to avoid displaying "true"/"false".
+ * - String replacements remap legacy SF display names to current UI terminology
+ *   ("Problem Statement" → "Title", "Case Type" → "Support Type").
+ */
+export declare const applyPostProcessing: (text: string, item: IHistoryChangeItem) => string;
+//# sourceMappingURL=TimelineUtils.d.ts.map

package/lib/esm/utils/TimelineUtils.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"TimelineUtils.d.ts","sourceRoot":"","sources":["../../../src/utils/TimelineUtils.ts"],"names":[],"mappings":"AAEA,MAAM,WAAW,kBAAkB;IAC/B,SAAS,EAAE,MAAM,CAAC;IAClB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,QAAQ,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IACzB,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,GAAG,IAAI,CAAC;IACnC,iBAAiB,CAAC,EAAE,MAAM,CAAC;CAC9B;AAMD,eAAO,MAAM,mBAAmB,UAAmB,CAAC;AAEpD,eAAO,MAAM,qBAAqB,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAexD,CAAC;AAEF;;;;GAIG;AACH,eAAO,MAAM,OAAO,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAY1C,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,WAAW,MAAM,EAAE,UAAU,MAAM,EAAE,UAAU,MAAM,KAAG,MAgB/F,CAAC;AAEF;;;;;;;GAOG;AACH,eAAO,MAAM,mBAAmB,GAC5B,MAAM,kBAAkB,EACxB,WAAW,MAAM,EACjB,UAAU,MAAM,EAChB,UAAU,MAAM,KACjB,MAiBF,CAAC;AAEF;;;GAGG;AACH,eAAO,MAAM,iBAAiB,GAC1B,MAAM,kBAAkB,EACxB,WAAW,MAAM,EACjB,UAAU,MAAM,EAChB,UAAU,MAAM,KACjB,MA+BF,CAAC;AAEF;;;;;;;;GAQG;AACH,eAAO,MAAM,mBAAmB,GAAI,MAAM,MAAM,EAAE,MAAM,kBAAkB,KAAG,MAM5E,CAAC"}

package/lib/esm/utils/TimelineUtils.js

@@ -0,0 +1,135 @@
+import { getFieldDisplayName } from './caseHistoryUtils';
+// https://help.salesforce.com/s/articleView?id=000384484&type=1
+// Adding in option for multiselect fields provided by salesforce.
+// In future for more multiselect fields just add to below array.
+// SF delimits multiselect picklist values with semicolons (`;`).
+export const MULTI_SELECT_FIELDS = ['SBR_Group__c'];
+export const LANGUAGE_CODE_MAPPING = {
+    de: 'German',
+    en: 'English',
+    es: 'Spanish',
+    fr: 'French',
+    it: 'Italian',
+    pt: 'Portuguese',
+    pt_BR: 'Portuguese',
+    ko: 'Korean',
+    ja: 'Japanese',
+    zh: 'Chinese',
+    zh_CN: 'Chinese',
+    zh_HK: 'Chinese (Hong Kong)',
+    zh_TW: 'Chinese (Taiwan)',
+    ru: 'Russian',
+};
+/**
+ * Maps `displayName` values (from `normalizeNodeToHistoryItem`, not raw SF API names)
+ * to camelCase property prefixes used for hydrated lookup properties on history items.
+ * E.g. key `"Product"` → prefix `"product"` → looks up `productNewName`, `productOldName`.
+ */
+export const KEY_MAP = {
+    Product: 'product',
+    Version: 'version',
+    Account: 'account',
+    Contact: 'contact',
+    Entitlement: 'entitlement',
+    'Business Hours': 'businessHours',
+    Owner: 'queueNameOwner',
+    'Customer Escalation': 'customerEscalation',
+    'Case Group': 'caseGroup',
+    'SLA Start Date': 'slaStartDate',
+    'Case Language': 'caseLanguage',
+};
+export const formatMultiSelectChange = (fieldName, oldValue, newValue) => {
+    const oldValues = oldValue.split(';').map((s) => s.trim());
+    const newValues = newValue.split(';').map((s) => s.trim());
+    const added = newValues.filter((nv) => !oldValues.includes(nv));
+    const removed = oldValues.filter((ov) => !newValues.includes(ov));
+    if (added.length > 0 && removed.length === 0) {
+        return `added ${added.join(', ')} to ${fieldName}`;
+    }
+    if (removed.length > 0 && added.length === 0) {
+        return `removed ${removed.join(', ')} from ${fieldName}`;
+    }
+    if (added.length > 0 && removed.length > 0) {
+        return `changed ${fieldName}, added ${added.join(', ')} and removed ${removed.join(', ')}`;
+    }
+    return `changed ${fieldName} from ${oldValue} to ${newValue}`;
+};
+/**
+ * Generates human-readable text for a field change based on which values are present:
+ * - Both values present → "changed X from A to B" (multiselect fields get add/remove diffing)
+ * - Only newValue → "set X to B"
+ * - Only oldValue (newValue is undefined or empty) → "removed X, was A"
+ * - None of the above but `item.newValue` exists → fallback for cases where the resolved
+ *   display string on the item differs from the `newValue` parameter passed in
+ */
+export const formatDefaultChange = (item, fieldName, oldValue, newValue) => {
+    if (oldValue && newValue) {
+        if (MULTI_SELECT_FIELDS.includes(item.fieldName)) {
+            return formatMultiSelectChange(fieldName, oldValue, newValue);
+        }
+        return `changed ${fieldName} from ${oldValue} to ${newValue}`;
+    }
+    if (newValue) {
+        return `set ${fieldName} to ${newValue}`;
+    }
+    if (oldValue && (newValue === undefined || newValue === '')) {
+        return `removed ${fieldName}, was ${oldValue}`;
+    }
+    if (item.newValue !== undefined) {
+        return `set ${fieldName} to ${item.newValue}`;
+    }
+    return '';
+};
+/**
+ * Field-specific formatting for history change text. Each case handles a SF field
+ * whose raw values need special treatment before display.
+ */
+export const handleFieldChange = (item, fieldName, oldValue, newValue) => {
+    var _a, _b;
+    switch (item.fieldName) {
+        // Raw values are ISO 639-1 language codes; expand via LANGUAGE_CODE_MAPPING.
+        case 'Case_Language__c': {
+            const newVal = String((_a = item.newValue) !== null && _a !== void 0 ? _a : '');
+            const oldVal = String((_b = item.oldValue) !== null && _b !== void 0 ? _b : '');
+            const newLanguage = LANGUAGE_CODE_MAPPING[newVal] || newVal;
+            const oldLanguage = LANGUAGE_CODE_MAPPING[oldVal] || oldVal;
+            return oldVal && newVal
+                ? `changed ${fieldName} from ${oldLanguage} to ${newLanguage}`
+                : `set ${fieldName} to ${newLanguage || 'empty'}`;
+        }
+        // Raw SFDC IDs were already filtered by filterSfdcIdEntries; this handles the
+        // resolved-name path and uses createdByUserName as the display value.
+        case 'OwnerId':
+            return item.createdByUserName ? `set ${fieldName} to ${item.createdByUserName}` : '';
+        case 'Status':
+            return item.oldValue && item.newValue
+                ? `changed ${fieldName} from ${item.oldValue} to ${item.newValue}`
+                : `set ${fieldName} to ${item.newValue || 'empty'}`;
+        // Boolean toggle → human sentence; only reports when a user name is available.
+        case 'Customer_Escalation__c':
+            return item.createdByUserName ? 'started Escalation for this ticket' : '';
+        case 'SlaStartDate':
+            return item.newValue ? `set ${fieldName} to ${item.newValue}` : '';
+        // Field value is a user ID, not a label — hardcoded string avoids displaying a raw ID.
+        case 'RemoteSessionTermsAckedBy__c':
+            return 'Acked Remote Rider terms';
+        default:
+            return formatDefaultChange(item, fieldName, oldValue, newValue);
+    }
+};
+/**
+ * Post-processes formatted change text.
+ *
+ * - Boolean special case: SF boolean history entries can carry a raw `boolean` newValue
+ *   even after `extractStringValue` stringifies it. When the item's `newValue` is still
+ *   a boolean at this point, we generate dedicated text to avoid displaying "true"/"false".
+ * - String replacements remap legacy SF display names to current UI terminology
+ *   ("Problem Statement" → "Title", "Case Type" → "Support Type").
+ */
+export const applyPostProcessing = (text, item) => {
+    if (typeof item.newValue === 'boolean') {
+        const fieldName = item.displayName || getFieldDisplayName(item.fieldName);
+        return `set ${fieldName} to ${item.newValue}`;
+    }
+    return text.replaceAll('Problem Statement', 'Title').replaceAll('Case Type', 'Support Type');
+};

package/lib/esm/utils/caseHistoryUtils.d.ts

@@ -0,0 +1,66 @@
+import type { ICaseHistoryEdge, ICaseHistoryItem, ICaseHistoryNode, SFValue } from '../models/caseHistory';
+/**
+ * Maps Salesforce field identifiers to human-readable display names.
+ *
+ * Contains two distinct key categories:
+ * - Real SF API field names (e.g. `ContactId`, `RH_Product__c`, `FolderId__c`)
+ * - Synthetic lifecycle pseudo-fields produced by the SF History API (e.g. `created`,
+ *   `closed`, `ownerAssignment`). These are not custom Salesforce fields — they represent
+ *   case lifecycle events that appear as history entries with no OldValue/NewValue.
+ */
+export declare const FIELD_NAME_DISPLAY_MAP: Record<string, string>;
+export declare function getFieldDisplayName(fieldName: string): string | undefined;
+export declare function isSfdcId(value: string): boolean;
+/**
+ * Extracts a string representation from a polymorphic SF value union.
+ *
+ * Property names (`stringValue`, `booleanValue`, etc.) correspond to GraphQL
+ * inline-fragment aliases defined in the `GET_CASE_HISTORY` query. Changing those
+ * aliases without updating this function will silently break value extraction.
+ *
+ * The check order is safe because the union discriminants are mutually exclusive.
+ * Note: empty string `''` is a valid return value (distinct from `null`).
+ */
+export declare function extractStringValue(val: SFValue): string | null;
+/**
+ * Lifecycle pseudo-field names from the SF History API mapped to human-readable action
+ * sentences. Fields not listed here fall back to using the raw `fieldName` as output text
+ * in {@link normalizeNodeToHistoryItem}.
+ */
+export declare const SPECIAL_FIELD_ACTIONS: Record<string, string>;
+export declare const DEFAULT_AVATAR_SRC = "https://www.patternfly.org/images/668560cd.svg";
+/**
+ * Only SF `UserType === 'Standard'` is treated as an internal (Red Hat) user.
+ * All other types — including `null`, `undefined`, and unknown portal types — default
+ * to customer. This conservative default ensures external users are never accidentally
+ * styled as internal.
+ */
+export declare function deriveIsCustomer(userType: string | null | undefined): boolean;
+/**
+ * Filters out history entries whose values are raw Salesforce IDs that cannot be
+ * decoded into human-readable display strings.
+ *
+ * Filtering rules:
+ * - Both values null → **keep** (lifecycle action events carry no values)
+ * - `newValue` is an SFDC ID and `oldValue` is null or also an ID → **drop**
+ *   (unresolvable reference change with no readable side)
+ * - `oldValue` is an SFDC ID and `newValue` is null → **drop**
+ *   (ID removal with no display name)
+ * - At least one side is a human-readable string → **keep**
+ */
+export declare function filterSfdcIdEntries(edges: ICaseHistoryEdge[]): ICaseHistoryNode[];
+/**
+ * Converts a raw SF history node into a normalized `ICaseHistoryItem`.
+ *
+ * Classifies each entry as either:
+ * - **Action** (`!oldValue && !newValue`): lifecycle events like "created", "closed".
+ *   `outputText` is set here from {@link SPECIAL_FIELD_ACTIONS}, or falls back to the
+ *   raw `fieldName` for unknown actions.
+ * - **Change**: field-value mutations. `outputText` is left empty because the Timeline
+ *   layer formats change text via `applyReplacements` / `handleFieldChange`.
+ *
+ * Display name fallback chain: `FIELD_NAME_DISPLAY_MAP` → SF `label` → SF
+ * `displayValue` → raw `fieldName`.
+ */
+export declare function normalizeNodeToHistoryItem(node: ICaseHistoryNode): ICaseHistoryItem;
+//# sourceMappingURL=caseHistoryUtils.d.ts.map

package/lib/esm/utils/caseHistoryUtils.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"caseHistoryUtils.d.ts","sourceRoot":"","sources":["../../../src/utils/caseHistoryUtils.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,gBAAgB,EAAE,gBAAgB,EAAE,gBAAgB,EAAE,OAAO,EAAE,MAAM,uBAAuB,CAAC;AAE3G;;;;;;;;GAQG;AACH,eAAO,MAAM,sBAAsB,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAoBzD,CAAC;AAEF,wBAAgB,mBAAmB,CAAC,SAAS,EAAE,MAAM,GAAG,MAAM,GAAG,SAAS,CAKzE;AAMD,wBAAgB,QAAQ,CAAC,KAAK,EAAE,MAAM,GAAG,OAAO,CAE/C;AAED;;;;;;;;;GASG;AACH,wBAAgB,kBAAkB,CAAC,GAAG,EAAE,OAAO,GAAG,MAAM,GAAG,IAAI,CAO9D;AAED;;;;GAIG;AACH,eAAO,MAAM,qBAAqB,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAOxD,CAAC;AAEF,eAAO,MAAM,kBAAkB,mDAAmD,CAAC;AAInF;;;;;GAKG;AACH,wBAAgB,gBAAgB,CAAC,QAAQ,EAAE,MAAM,GAAG,IAAI,GAAG,SAAS,GAAG,OAAO,CAG7E;AAED;;;;;;;;;;;GAWG;AACH,wBAAgB,mBAAmB,CAAC,KAAK,EAAE,gBAAgB,EAAE,GAAG,gBAAgB,EAAE,CAajF;AAED;;;;;;;;;;;;GAYG;AACH,wBAAgB,0BAA0B,CAAC,IAAI,EAAE,gBAAgB,GAAG,gBAAgB,CAuCnF"}

package/lib/esm/utils/caseHistoryUtils.js

@@ -0,0 +1,165 @@
+/**
+ * Maps Salesforce field identifiers to human-readable display names.
+ *
+ * Contains two distinct key categories:
+ * - Real SF API field names (e.g. `ContactId`, `RH_Product__c`, `FolderId__c`)
+ * - Synthetic lifecycle pseudo-fields produced by the SF History API (e.g. `created`,
+ *   `closed`, `ownerAssignment`). These are not custom Salesforce fields — they represent
+ *   case lifecycle events that appear as history entries with no OldValue/NewValue.
+ */
+export const FIELD_NAME_DISPLAY_MAP = {
+    created: 'Case Created',
+    closed: 'Case Closed',
+    ownerAssignment: 'Owner',
+    ownerAccepted: 'Owner',
+    ownerEscalated: 'Owner',
+    external: 'Visibility',
+    ContactId: 'Contact',
+    RH_Product__c: 'Product',
+    RH_Version__c: 'Version',
+    EntitlementId: 'Entitlement',
+    AccountId: 'Account',
+    OwnerId: 'Owner',
+    BusinessHoursId: 'Business Hours',
+    FolderId__c: 'Case Group',
+    Status: 'Status',
+    Customer_Escalation__c: 'Customer Escalation',
+    SlaStartDate: 'SLA Start Date',
+    Case_Language__c: 'Case Language',
+    SBR_Group__c: 'SBR Group',
+};
+export function getFieldDisplayName(fieldName) {
+    if (fieldName in FIELD_NAME_DISPLAY_MAP) {
+        return FIELD_NAME_DISPLAY_MAP[fieldName];
+    }
+    return undefined;
+}
+// Salesforce object IDs are strictly 15 (case-sensitive) or 18 (case-insensitive)
+// alphanumeric characters. Strings of 16–17 chars are intentionally excluded.
+const SFDC_ID_REGEX = /^[a-zA-Z0-9]{15}$|^[a-zA-Z0-9]{18}$/;
+export function isSfdcId(value) {
+    return SFDC_ID_REGEX.test(value);
+}
+/**
+ * Extracts a string representation from a polymorphic SF value union.
+ *
+ * Property names (`stringValue`, `booleanValue`, etc.) correspond to GraphQL
+ * inline-fragment aliases defined in the `GET_CASE_HISTORY` query. Changing those
+ * aliases without updating this function will silently break value extraction.
+ *
+ * The check order is safe because the union discriminants are mutually exclusive.
+ * Note: empty string `''` is a valid return value (distinct from `null`).
+ */
+export function extractStringValue(val) {
+    if (!val)
+        return null;
+    if ('stringValue' in val)
+        return val.stringValue;
+    if ('booleanValue' in val)
+        return String(val.booleanValue);
+    if ('doubleValue' in val)
+        return String(val.doubleValue);
+    if ('dateTimeValue' in val)
+        return val.dateTimeValue;
+    return null;
+}
+/**
+ * Lifecycle pseudo-field names from the SF History API mapped to human-readable action
+ * sentences. Fields not listed here fall back to using the raw `fieldName` as output text
+ * in {@link normalizeNodeToHistoryItem}.
+ */
+export const SPECIAL_FIELD_ACTIONS = {
+    created: 'created the case',
+    closed: 'closed the case',
+    ownerAssignment: 'changed the case owner',
+    ownerAccepted: 'accepted ownership of the case',
+    ownerEscalated: 'escalated the case owner',
+    external: 'made the case visible to customers',
+};
+export const DEFAULT_AVATAR_SRC = 'https://www.patternfly.org/images/668560cd.svg';
+const INTERNAL_USER_TYPE = 'Standard';
+/**
+ * Only SF `UserType === 'Standard'` is treated as an internal (Red Hat) user.
+ * All other types — including `null`, `undefined`, and unknown portal types — default
+ * to customer. This conservative default ensures external users are never accidentally
+ * styled as internal.
+ */
+export function deriveIsCustomer(userType) {
+    if (userType === INTERNAL_USER_TYPE)
+        return false;
+    return true;
+}
+/**
+ * Filters out history entries whose values are raw Salesforce IDs that cannot be
+ * decoded into human-readable display strings.
+ *
+ * Filtering rules:
+ * - Both values null → **keep** (lifecycle action events carry no values)
+ * - `newValue` is an SFDC ID and `oldValue` is null or also an ID → **drop**
+ *   (unresolvable reference change with no readable side)
+ * - `oldValue` is an SFDC ID and `newValue` is null → **drop**
+ *   (ID removal with no display name)
+ * - At least one side is a human-readable string → **keep**
+ */
+export function filterSfdcIdEntries(edges) {
+    return edges
+        .map((edge) => edge.node)
+        .filter((node) => {
+        const newVal = extractStringValue(node.NewValue);
+        const oldVal = extractStringValue(node.OldValue);
+        if (!newVal && !oldVal)
+            return true;
+        const hasIdNewVal = newVal && isSfdcId(newVal);
+        const hasIdOldVal = oldVal && isSfdcId(oldVal);
+        if (hasIdNewVal && (!oldVal || hasIdOldVal))
+            return false;
+        if (hasIdOldVal && !newVal)
+            return false;
+        return true;
+    });
+}
+/**
+ * Converts a raw SF history node into a normalized `ICaseHistoryItem`.
+ *
+ * Classifies each entry as either:
+ * - **Action** (`!oldValue && !newValue`): lifecycle events like "created", "closed".
+ *   `outputText` is set here from {@link SPECIAL_FIELD_ACTIONS}, or falls back to the
+ *   raw `fieldName` for unknown actions.
+ * - **Change**: field-value mutations. `outputText` is left empty because the Timeline
+ *   layer formats change text via `applyReplacements` / `handleFieldChange`.
+ *
+ * Display name fallback chain: `FIELD_NAME_DISPLAY_MAP` → SF `label` → SF
+ * `displayValue` → raw `fieldName`.
+ */
+export function normalizeNodeToHistoryItem(node) {
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p;
+    const fieldName = node.RedHatSupportField.value;
+    const oldValue = extractStringValue(node.OldValue);
+    const newValue = extractStringValue(node.NewValue);
+    const isAction = !oldValue && !newValue;
+    let outputText = '';
+    if (isAction) {
+        if (fieldName in SPECIAL_FIELD_ACTIONS) {
+            outputText = SPECIAL_FIELD_ACTIONS[fieldName];
+        }
+        else {
+            outputText = fieldName;
+        }
+    }
+    return {
+        id: node.Id,
+        fieldName,
+        displayName: (_c = (_b = (_a = getFieldDisplayName(fieldName)) !== null && _a !== void 0 ? _a : node.RedHatSupportField.label) !== null && _b !== void 0 ? _b : node.RedHatSupportField.displayValue) !== null && _c !== void 0 ? _c : fieldName,
+        label: (_f = (_e = (_d = getFieldDisplayName(fieldName)) !== null && _d !== void 0 ? _d : node.RedHatSupportField.label) !== null && _e !== void 0 ? _e : node.RedHatSupportField.displayValue) !== null && _f !== void 0 ? _f : fieldName,
+        oldValue,
+        newValue,
+        createdDate: node.CreatedDate.value,
+        createdByUserName: (_j = (_h = (_g = node.CreatedBy) === null || _g === void 0 ? void 0 : _g.Name) === null || _h === void 0 ? void 0 : _h.value) !== null && _j !== void 0 ? _j : '',
+        createdByCustomer: deriveIsCustomer((_l = (_k = node.CreatedBy) === null || _k === void 0 ? void 0 : _k.UserType) === null || _l === void 0 ? void 0 : _l.value),
+        // TODO: SmallPhotoUrl points to an internal Salesforce domain that external portal
+        // users can't authenticate against. If images break, Hydra will need to proxy them.
+        photoUrl: (_p = (_o = (_m = node.CreatedBy) === null || _m === void 0 ? void 0 : _m.SmallPhotoUrl) === null || _o === void 0 ? void 0 : _o.value) !== null && _p !== void 0 ? _p : null,
+        type: isAction ? 'Action' : 'Change',
+        outputText,
+    };
+}

package/lib/esm/utils/caseOpenshiftClusterIdUtils.d.ts

@@ -1,10 +1,9 @@
 import { IClusterSubscription } from '@cee-eng/hydrajs/@types/models/cloud';
-import { ISEProduct } from '@cee-eng/hydrajs/@types/models/product';
 export interface IClusterSubscriptionExtended extends IClusterSubscription {
     openshift_version: string;
 }
 export declare const getDisplayNameForCluster: (cluster: Partial<IClusterSubscriptionExtended>) => string;
 export declare const invalidGuidHelperText = "Please enter a valid Cluster ID (For example: d3aa88e2-c754-41e0-8ba6-4198a34aa0a2)";
-export declare const isClusterIdEnabledForProduct: (selectedProduct: string, allProducts: Partial<ISEProduct>[]) => boolean;
+export declare const isClusterIdEnabledForProduct: (selectedProduct: string) => boolean;
 export declare const getIsClusterIdInvalid: (openshiftClusterID: any) => boolean;
 //# sourceMappingURL=caseOpenshiftClusterIdUtils.d.ts.map

package/lib/esm/utils/caseOpenshiftClusterIdUtils.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"caseOpenshiftClusterIdUtils.d.ts","sourceRoot":"","sources":["../../../src/utils/caseOpenshiftClusterIdUtils.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,oBAAoB,EAAE,MAAM,sCAAsC,CAAC;AAC5E,OAAO,EAAE,UAAU,EAAE,MAAM,wCAAwC,CAAC;AAIpE,MAAM,WAAW,4BAA6B,SAAQ,oBAAoB;IACtE,iBAAiB,EAAE,MAAM,CAAC;CAC7B;AAED,eAAO,MAAM,wBAAwB,GAAI,SAAS,OAAO,CAAC,4BAA4B,CAAC,WAKtF,CAAC;AAEF,eAAO,MAAM,qBAAqB,wFACuD,CAAC;AAE1F,eAAO,MAAM,4BAA4B,GAAI,iBAAiB,MAAM,EAAE,aAAa,OAAO,CAAC,UAAU,CAAC,EAAE,YAIvG,CAAC;AAEF,eAAO,MAAM,qBAAqB,GAAI,uBAAkB,YACY,CAAC"}
+{"version":3,"file":"caseOpenshiftClusterIdUtils.d.ts","sourceRoot":"","sources":["../../../src/utils/caseOpenshiftClusterIdUtils.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,oBAAoB,EAAE,MAAM,sCAAsC,CAAC;AAM5E,MAAM,WAAW,4BAA6B,SAAQ,oBAAoB;IACtE,iBAAiB,EAAE,MAAM,CAAC;CAC7B;AAED,eAAO,MAAM,wBAAwB,GAAI,SAAS,OAAO,CAAC,4BAA4B,CAAC,WAKtF,CAAC;AAEF,eAAO,MAAM,qBAAqB,wFACuD,CAAC;AAE1F,eAAO,MAAM,4BAA4B,GAAI,iBAAiB,MAAM,YAGnE,CAAC;AAEF,eAAO,MAAM,qBAAqB,GAAI,uBAAkB,YACY,CAAC"}

package/lib/esm/utils/caseOpenshiftClusterIdUtils.js

@@ -1,5 +1,6 @@
 import { isValidGuid } from '@rh-support/utils';
 import isEmpty from 'lodash/isEmpty';
+import { CLUSTER_ID_ENABLED_PRODUCTS } from '../reducers/CaseConstNTypes';
 export const getDisplayNameForCluster = (cluster) => {
     if (isEmpty(cluster))
         return '';
@@ -9,10 +10,9 @@ export const getDisplayNameForCluster = (cluster) => {
     return `${clusterId} <${cluster.display_name}>`;
 };
 export const invalidGuidHelperText = 'Please enter a valid Cluster ID (For example: d3aa88e2-c754-41e0-8ba6-4198a34aa0a2)';
-export const isClusterIdEnabledForProduct = (selectedProduct, allProducts) => {
-    const productDetails = (allProducts || []).find((product) => product.name === selectedProduct);
-    if (isEmpty(productDetails))
+export const isClusterIdEnabledForProduct = (selectedProduct) => {
+    if (isEmpty(selectedProduct))
         return false;
-    return productDetails.openShiftClusterIdRelevantInCases;
+    return CLUSTER_ID_ENABLED_PRODUCTS.includes(selectedProduct);
 };
 export const getIsClusterIdInvalid = (openshiftClusterID) => !isEmpty(openshiftClusterID) && !isValidGuid(openshiftClusterID);

package/lib/esm/utils/caseSeverityFtsGraphQLUtils.d.ts

@@ -0,0 +1,6 @@
+import { ICasePayload } from '@cee-eng/hydrajs/@types/api/public/case';
+import { IGraphQLCaseUpdateInput } from '@rh-support/utils';
+export type CaseSeverityFtsGraphQLPayload = Partial<Pick<ICasePayload, 'severity' | 'status' | 'fts' | 'contactInfo24x7'>>;
+/** Builds GraphQL case update input for severity/status and FTS (X24x7__c / X24x7ContactInformation__c). */
+export declare function buildCaseSeverityFtsGraphQLUpdate(payload: CaseSeverityFtsGraphQLPayload, currentSeverity?: string | null): Partial<IGraphQLCaseUpdateInput>;
+//# sourceMappingURL=caseSeverityFtsGraphQLUtils.d.ts.map

package/lib/esm/utils/caseSeverityFtsGraphQLUtils.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"caseSeverityFtsGraphQLUtils.d.ts","sourceRoot":"","sources":["../../../src/utils/caseSeverityFtsGraphQLUtils.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AACvE,OAAO,EAAE,uBAAuB,EAAU,MAAM,mBAAmB,CAAC;AAEpE,MAAM,MAAM,6BAA6B,GAAG,OAAO,CAC/C,IAAI,CAAC,YAAY,EAAE,UAAU,GAAG,QAAQ,GAAG,KAAK,GAAG,iBAAiB,CAAC,CACxE,CAAC;AAEF,4GAA4G;AAC5G,wBAAgB,iCAAiC,CAC7C,OAAO,EAAE,6BAA6B,EACtC,eAAe,CAAC,EAAE,MAAM,GAAG,IAAI,GAChC,OAAO,CAAC,uBAAuB,CAAC,CA2BlC"}

package/lib/esm/utils/caseSeverityFtsGraphQLUtils.js

@@ -0,0 +1,26 @@
+import { isSev1 } from '@rh-support/utils';
+/** Builds GraphQL case update input for severity/status and FTS (X24x7__c / X24x7ContactInformation__c). */
+export function buildCaseSeverityFtsGraphQLUpdate(payload, currentSeverity) {
+    var _a;
+    const { severity, status, fts: ftsUpdate, contactInfo24x7: contactUpdate } = payload;
+    const graphqlUpdate = {};
+    if (severity !== undefined) {
+        graphqlUpdate.severity = severity;
+    }
+    if (status !== undefined) {
+        graphqlUpdate.status = status;
+    }
+    if (ftsUpdate !== undefined) {
+        graphqlUpdate.fts = ftsUpdate;
+    }
+    if (contactUpdate !== undefined) {
+        graphqlUpdate.contactInfo24x7 = contactUpdate;
+    }
+    const severityForPatch = String((_a = severity !== null && severity !== void 0 ? severity : currentSeverity) !== null && _a !== void 0 ? _a : '').trim();
+    if ((ftsUpdate !== undefined || contactUpdate !== undefined) &&
+        graphqlUpdate.severity === undefined &&
+        isSev1(severityForPatch)) {
+        graphqlUpdate.severity = severityForPatch;
+    }
+    return graphqlUpdate;
+}

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/troubleshoot",
-    "version": "2.6.354",
+    "version": "2.6.357",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -21,7 +21,6 @@
         "lib/**/*"
     ],
     "peerDependencies": {
-        "@cee-eng/hydrajs": "4.18.111",
         "@cee-eng/ui-toolkit": "1.1.9",
         "@patternfly/patternfly": "6.2.1",
         "@patternfly/react-core": "6.2.1",
@@ -43,7 +42,7 @@
         "react-virtualized": "^9.22.5"
     },
     "dependencies": {
-        "@cee-eng/hydrajs": "4.18.111",
+        "@cee-eng/hydrajs": "^4.18.114",
         "@cee-eng/ui-toolkit": "1.1.9",
         "@ifd-ui/ask-redhat-core": "^0.0.61",
         "@patternfly/patternfly": "6.2.1",
@@ -53,11 +52,11 @@
         "@progress/kendo-licensing": "1.3.5",
         "@progress/kendo-react-pdf": "^5.16.0",
         "@redux-devtools/extension": "^3.3.0",
-        "@rh-support/components": "2.5.222",
-        "@rh-support/react-context": "2.5.318",
+        "@rh-support/components": "2.5.225",
+        "@rh-support/react-context": "2.5.321",
         "@rh-support/types": "2.0.26",
-        "@rh-support/user-permissions": "2.5.170",
-        "@rh-support/utils": "2.5.149",
+        "@rh-support/user-permissions": "2.5.173",
+        "@rh-support/utils": "2.5.152",
         "@types/react-redux": "^7.1.33",
         "@types/redux": "^3.6.0",
         "date-fns": "3.6.0",
@@ -85,6 +84,8 @@
         "timers": "^0.1.1"
     },
     "devDependencies": {
+        "@patternfly/react-styles": "^6.2.1",
+        "@patternfly/react-tokens": "^6.2.1",
         "@testing-library/dom": "^10.4.0",
         "@testing-library/jest-dom": "^6.2.0",
         "@testing-library/react": "^14.1.2",
@@ -127,5 +128,5 @@
         "defaults and supports es6-module",
         "maintained node versions"
     ],
-    "gitHead": "8020a740cf97e8c2a3fa9a642e758d83d0182914"
+    "gitHead": "4cb198056cdf53141dcdf4d9b55d9cbb36940e05"
 }

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/AsaCommentFeedbackModal.d.ts

@@ -1,25 +0,0 @@
-import React from 'react';
-export declare const ASA_FEEDBACK_RATINGS: readonly [{
-    readonly value: -1;
-    readonly label: "Unsatisfied";
-    readonly Icon: React.ComponentClass<import("@patternfly/react-icons/dist/js/createIcon").SVGIconProps, any>;
-}, {
-    readonly value: 0;
-    readonly label: "Neutral";
-    readonly Icon: React.ComponentClass<import("@patternfly/react-icons/dist/js/createIcon").SVGIconProps, any>;
-}, {
-    readonly value: 1;
-    readonly label: "Satisfied";
-    readonly Icon: React.ComponentClass<import("@patternfly/react-icons/dist/js/createIcon").SVGIconProps, any>;
-}];
-interface IProps {
-    isOpen: boolean;
-    isSubmitting: boolean;
-    initialFeedback?: number;
-    initialFeedbackReason?: string;
-    onClose: () => void;
-    onSubmit: (feedback: number, feedbackReason: string) => Promise<boolean | void> | boolean | void;
-}
-export declare function AsaCommentFeedbackModal(props: IProps): React.JSX.Element;
-export {};
-//# sourceMappingURL=AsaCommentFeedbackModal.d.ts.map

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/AsaCommentFeedbackModal.d.ts.map

@@ -1 +0,0 @@
-{"version":3,"file":"AsaCommentFeedbackModal.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/AsaCommentFeedbackModal.tsx"],"names":[],"mappings":"AAgBA,OAAO,KAA8B,MAAM,OAAO,CAAC;AAGnD,eAAO,MAAM,oBAAoB;;;;;;;;;;;;EAIvB,CAAC;AAEX,UAAU,MAAM;IACZ,MAAM,EAAE,OAAO,CAAC;IAChB,YAAY,EAAE,OAAO,CAAC;IACtB,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB,qBAAqB,CAAC,EAAE,MAAM,CAAC;IAC/B,OAAO,EAAE,MAAM,IAAI,CAAC;IACpB,QAAQ,EAAE,CAAC,QAAQ,EAAE,MAAM,EAAE,cAAc,EAAE,MAAM,KAAK,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC,GAAG,OAAO,GAAG,IAAI,CAAC;CACpG;AAED,wBAAgB,uBAAuB,CAAC,KAAK,EAAE,MAAM,qBA4JpD"}