@rh-support/troubleshoot 2.6.353 → 2.6.357

package/lib/esm/reducers/CaseDiscussionTabReducer.js

@@ -7,13 +7,11 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { kase, publicApi } from '@cee-eng/hydrajs';
-import { getApiResourceObject } from '@rh-support/utils';
+import { fetchCaseAttachmentsViaGraphQLWithRetry, fetchCaseDetailsByCaseNumber, getApiResourceObject, mergeAttachmentsByUuid, } from '@rh-support/utils';
 import filter from 'lodash/filter';
 import findIndex from 'lodash/findIndex';
 import isEqual from 'lodash/isEqual';
 import orderBy from 'lodash/orderBy';
-import { CaseReducerConstants } from './CaseConstNTypes';
 import { CaseDetailsConstants } from './CaseDetailsPageReducer';
 export var DiscussionType;
 (function (DiscussionType) {
@@ -62,20 +60,22 @@ export const initDiscussionFiltersListState = [
         isSelected: true,
         canSee: false,
     },
-    {
-        filterLabel: 'External Tracker',
-        value: DiscussionType.EXTERNAL_TRACKER,
-        isDisabled: false,
-        isSelected: true,
-        canSee: false,
-    },
+    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+    // {
+    //     filterLabel: 'External Tracker',
+    //     value: DiscussionType.EXTERNAL_TRACKER,
+    //     isDisabled: false,
+    //     isSelected: true,
+    //     canSee: false,
+    // },
 ];
 export const initialDiscussionState = {
     sort: discussionSortOrderConst[0],
     allDiscussions: [],
-    replyCommentText: '',
-    replyCommentCreator: '',
     discussionFiltersListState: initDiscussionFiltersListState,
+    replyingToAuthor: null,
+    replyingToCommentId: null,
+    replyingToTimestamp: null,
 };
 export var DiscussionsConstants;
 (function (DiscussionsConstants) {
@@ -98,6 +98,18 @@ export const setSort = (dispatch, sort, allDiscussions) => {
         payload: { sort, allDiscussions: sortedDiscussions },
     });
 };
+export const setReplyingTo = (dispatch, author, commentId, timestamp) => {
+    dispatch({
+        type: DiscussionsConstants.updateDiscussionState,
+        payload: { replyingToAuthor: author, replyingToCommentId: commentId, replyingToTimestamp: timestamp },
+    });
+};
+export const clearReplyingTo = (dispatch) => {
+    dispatch({
+        type: DiscussionsConstants.updateDiscussionState,
+        payload: { replyingToAuthor: null, replyingToCommentId: null, replyingToTimestamp: null },
+    });
+};
 export const setFilter = (dispatch, selected, discussionFiltersListState) => {
     const prevSelectedListLength = discussionFiltersListState.filter((filter) => filter.isSelected).length;
     if (selected.length > prevSelectedListLength &&
@@ -117,11 +129,13 @@ const commputeFeedback = (commentId, feedbacks) => {
     const feedback = feedbacks.filter((feedback) => feedback.commentId === commentId);
     return feedback.length === 0 ? undefined : parseInt(feedback[0].feedback);
 };
-const computeFeedbackReason = (commentId, feedbacks) => {
-    const feedback = (feedbacks || []).find((item) => item.commentId === commentId);
-    return feedback === null || feedback === void 0 ? void 0 : feedback.feedbackReason;
-};
-export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks, trackerUpdates, discussionFiltersListState, canSeeExternalTracker, canSeeChat, canSeeAttachments) => {
+export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks, 
+// TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+// trackerUpdates: Partial<IExternalTrackerUpdate[]>,
+trackerUpdates, discussionFiltersListState, 
+// TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+// canSeeExternalTracker: boolean,
+canSeeExternalTracker, canSeeChat, canSeeAttachments) => {
     // set all discussions state
     // we need to transform discussions item because:
     // - last_modified_date is needed for sort and field name is different in different discussion types
@@ -138,19 +152,25 @@ export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks
         discussionType: DiscussionType.COMMENT,
         last_modified_date: comment.lastModifiedDate || comment.createdDate,
         feedback: commputeFeedback(comment.id, feedbacks),
-        feedbackReason: computeFeedbackReason(comment.id, feedbacks),
-    }));
-    const allExternalTrackers = (trackerUpdates || []).map((externalUpdate) => ({
-        item: Object.assign(Object.assign({}, externalUpdate), { originating_system_last_updated_at: externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate }),
-        last_modified_date: externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate,
-        discussionType: DiscussionType.EXTERNAL_TRACKER,
     }));
+    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+    // const allExternalTrackers: IDiscussion[] = (trackerUpdates || []).map((externalUpdate) => ({
+    //     item: {
+    //         ...externalUpdate,
+    //         originating_system_last_updated_at:
+    //             externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate,
+    //     },
+    //     last_modified_date: externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate,
+    //     discussionType: DiscussionType.EXTERNAL_TRACKER,
+    // }));
     const allAttachments = attachments.map((attachment) => ({
         item: Object.assign(Object.assign({}, attachment), { lastModifiedDate: attachment.lastModifiedDate || attachment.createdDate }),
         last_modified_date: attachment.lastModifiedDate || attachment.createdDate,
         discussionType: DiscussionType.ATTACHMENT,
     }));
-    const allDiscussions = [...allComments, ...allChats, ...allAttachments, ...allExternalTrackers];
+    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+    // const allDiscussions: IDiscussion[] = [...allComments, ...allChats, ...allAttachments, ...allExternalTrackers];
+    const allDiscussions = [...allComments, ...allChats, ...allAttachments];
     const sortedAllDiscussions = orderBy(allDiscussions, 'last_modified_date', 'desc');
     //set filter dropdown state
     // when we don't have any result for a discussion type, in filter options dropdown list, we make that type disable
@@ -162,10 +182,10 @@ export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks
         else if (filter.value === DiscussionType.CHAT) {
             filter.isDisabled = allChats.length === 0 ? true : false;
             filter.canSee = canSeeChat;
-        }
-        else if (filter.value === DiscussionType.EXTERNAL_TRACKER) {
-            filter.isDisabled = allExternalTrackers.length === 0 ? true : false;
-            filter.canSee = canSeeExternalTracker;
+            // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+            // } else if (filter.value === DiscussionType.EXTERNAL_TRACKER) {
+            //     filter.isDisabled = allExternalTrackers.length === 0 ? true : false;
+            //     filter.canSee = canSeeExternalTracker;
         }
         else if (filter.value === DiscussionType.COMMENT) {
             filter.isDisabled = allComments.length === 0 ? true : false;
@@ -198,13 +218,10 @@ export const updateAttacmentsAfterRemoval = (dispatch, uuid_removed, allDiscussi
     dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { discussionFiltersListState } });
     dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { allDiscussions } });
 };
-export const updateCommentStateFeedback = (dispatch, comment_id, newFeedback, allDiscussions, feedbackReason) => __awaiter(void 0, void 0, void 0, function* () {
+export const updateCommentStateFeedback = (dispatch, comment_id, newFeedback, allDiscussions) => __awaiter(void 0, void 0, void 0, function* () {
     const updateDiscussions = allDiscussions.map((discussion) => {
         if (discussion.discussionType === DiscussionType.COMMENT && discussion.item.id === comment_id) {
             discussion.feedback = newFeedback;
-            if (feedbackReason !== undefined) {
-                discussion.feedbackReason = feedbackReason;
-            }
         }
         return discussion;
     });
@@ -219,36 +236,21 @@ export const updateAttachment = (dispatch, uuid, newAttachment, allDiscussions)
     });
     dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { allDiscussions: updatedDiscussions } });
 };
-export const updateDiscussionStateComments = (dispatch, caseDispatch, caseNumber, allDiscussions, sort, feedbacks, discussionFiltersListState) => __awaiter(void 0, void 0, void 0, function* () {
+export const updateDiscussionStateAttachments = (dispatch_1, caseNumber_1, allDiscussions_1, sort_1, discussionFiltersListState_1, dispatchCaseDetailsHydraAttachments_1, apolloClient_1, caseSalesforceId_1, ...args_1) => __awaiter(void 0, [dispatch_1, caseNumber_1, allDiscussions_1, sort_1, discussionFiltersListState_1, dispatchCaseDetailsHydraAttachments_1, apolloClient_1, caseSalesforceId_1, ...args_1], void 0, function* (dispatch, caseNumber, allDiscussions, sort, discussionFiltersListState, dispatchCaseDetailsHydraAttachments, apolloClient, caseSalesforceId, includeSecureSupport = false) {
     try {
-        const comments = yield publicApi.kase.getComments(caseNumber);
-        const allComments = (comments || [])
-            .filter((comment) => comment.isDraft === false)
-            .map((comment) => ({
-            item: Object.assign(Object.assign({}, comment), { isPublic: comment.isPublic === undefined ? true : comment.isPublic, last_modified_date: comment.lastModifiedDate || comment.createdDate }),
-            discussionType: DiscussionType.COMMENT,
-            last_modified_date: comment.lastModifiedDate || comment.createdDate,
-            feedback: commputeFeedback(comment.id, feedbacks),
-            feedbackReason: computeFeedbackReason(comment.id, feedbacks),
-        }));
-        const filteredDiscussion = filter([...allDiscussions], (o) => o.discussionType !== DiscussionType.COMMENT);
-        const updatedDiscussions = orderBy([...filteredDiscussion, ...allComments], 'last_modified_date', sort.sortOrder);
-        discussionFiltersListState.forEach((filter) => {
-            if (filter.value === DiscussionType.COMMENT) {
-                filter.isDisabled = false;
-            }
-        });
-        dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { discussionFiltersListState } });
-        dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { allDiscussions: updatedDiscussions } });
-        caseDispatch({ type: CaseReducerConstants.updateComments, payload: { caseDetails: { comments } } });
-    }
-    catch (e) {
-        console.log(e);
-    }
-});
-export const updateDiscussionStateAttachments = (dispatch, caseNumber, allDiscussions, sort, isSecureSupport, discussionFiltersListState, dispatchCaseDetailsHydraAttachments) => __awaiter(void 0, void 0, void 0, function* () {
-    try {
-        const attachments = yield kase.getAttachments(caseNumber, false, isSecureSupport);
+        let resolvedCaseSalesforceId = caseSalesforceId;
+        if (!resolvedCaseSalesforceId) {
+            const caseDetails = yield fetchCaseDetailsByCaseNumber(apolloClient, caseNumber, includeSecureSupport);
+            resolvedCaseSalesforceId = caseDetails === null || caseDetails === void 0 ? void 0 : caseDetails.id;
+        }
+        if (!resolvedCaseSalesforceId) {
+            throw new Error('Missing Salesforce case id');
+        }
+        const existingAttachments = filter(allDiscussions, (o) => o.discussionType === DiscussionType.ATTACHMENT).map((discussion) => discussion.item);
+        const fetchedAttachments = yield fetchCaseAttachmentsViaGraphQLWithRetry(apolloClient, caseNumber, resolvedCaseSalesforceId, 
+        // After a successful upload batch we expect at least one new attachment beyond what discussion already shows
+        { minExpectedCount: existingAttachments.length + 1 });
+        const attachments = mergeAttachmentsByUuid(existingAttachments, fetchedAttachments);
         const allAttachments = attachments.map((attachment) => ({
             item: Object.assign(Object.assign({}, attachment), { lastModifiedDate: attachment.lastModifiedDate || attachment.createdDate }),
             last_modified_date: attachment.lastModifiedDate || attachment.createdDate,
@@ -272,12 +274,3 @@ export const updateDiscussionStateAttachments = (dispatch, caseNumber, allDiscus
         console.log(e);
     }
 });
-export const setCommentText = (dispatch, replyCommentText, replyCommentCreator) => {
-    dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { replyCommentText, replyCommentCreator } });
-};
-export const clearReplyComment = (dispatch) => {
-    dispatch({
-        type: DiscussionsConstants.updateDiscussionState,
-        payload: { replyCommentText: '', replyCommentCreator: '' },
-    });
-};

package/lib/esm/reducers/CaseHelpers.d.ts

@@ -6,7 +6,7 @@ import { ISolrRecommendation } from '@cee-eng/hydrajs/@types/models/solr/solr';
 import { IApiResponseDetails } from '@rh-support/types/shared';
 import { UserAuth } from '@rh-support/user-permissions';
 import React from 'react';
-import { ICaseState } from './CaseConstNTypes';
+import { ICaseState, IGraphQLCasePayload } from './CaseConstNTypes';
 export declare const getCaseRecommendations: (docs: ISolrRecommendation[], oldDocs: any) => any[];
 export declare const getCepCommentFromCepDetails: (cepDetails: ICepDetails) => string;
 export declare const getRecommendationObject: (doc: ISolrRecommendation, index: number) => ICaseResourceLink;
@@ -17,10 +17,20 @@ export declare const getNewSeverityStringDef: (severity: string) => string | Rea
 export declare const getOrtForSLAAndSeverity: (slaProcessId: string, severity: string) => string;
 export declare const getSeverityDescription: (severity: string) => string;
 export declare const isClusterIDValid: (caseState: any, allProducts: any) => boolean;
+export interface ICaseGroupUiState {
+    groupsLoaded: boolean;
+    hasGroups: boolean;
+    isGroupMandatory: boolean;
+    shouldHideSelector: boolean;
+    isNoGroupsBlockedState: boolean;
+}
+export declare const getCaseGroupUiState: (caseState: ICaseState) => ICaseGroupUiState;
+export declare const isCaseGroupSelectionValid: (caseState: ICaseState) => boolean;
 export declare const isCaseStateValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
 export declare const isIdeaCaseStateValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
 export declare const isCaseManagementStateValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
 export declare const isCaseInformationSectionValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
+export declare const createCasePayloadGraphQL: (caseState: ICaseState, sessionItem?: ISessionItem, isCaseCreate?: boolean, traditionalSupportAgreed?: boolean) => IGraphQLCasePayload;
 export declare const createCasePayload: (caseState: ICaseState, sessionItem?: ISessionItem, isCaseCreate?: boolean) => Partial<ICasePayload>;
 export declare const getProcessedEntitlements: (caseEntitlements: IEntitlement[]) => IEntitlement[];
 export declare const getHasInvalidEntitlements: (caseEntitlements: IEntitlement[]) => boolean;

package/lib/esm/reducers/CaseHelpers.d.ts.map

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package/lib/esm/reducers/CaseHelpers.js

@@ -1,4 +1,4 @@
-import { getAppVersion, getUserAgentForCaseMode, getVersion, isPremiumEntitlement, showFtsOnCreateCasePage, } from '@rh-support/utils';
+import { getAppVersion, getTechnicalSupportRecordTypeId, getUserAgentForCaseMode, getVersion, isPremiumEntitlement, resolveAccessRestrictionForCaseCreate, resolveNoClusterIdFieldsForCaseCreate, serializeNoClusterIdFieldsToAdditionalCaseInformation, showFtsOnCreateCasePage, stripNoClusterIdFieldsFromDescription, } from '@rh-support/utils';
 import filter from 'lodash/filter';
 import forEach from 'lodash/forEach';
 import isEmpty from 'lodash/isEmpty';
@@ -9,7 +9,7 @@ import uniqBy from 'lodash/uniqBy';
 import React from 'react';
 import { isPhoneValid, trimAndReplacePlus } from '../components/shared/utils';
 import { getIsClusterIdInvalid, isClusterIdEnabledForProduct } from '../utils/caseOpenshiftClusterIdUtils';
-import { CASE_DETAILS_ISSUE_LIMIT, CASE_REFERENCE_NUMBER_LIMIT, CLUSTER_ID_LIMIT, CONTACT_INFO_24X7_LIMIT, DESCRIPTION_LENGTH_LIMIT, HOSTNAME_LENGTH_LIMIT, IDEA_SECOND_KTQUESTION_MAX_LIMIT, ITRForSLASeverity, KTQUESTION_MAX_LIMIT, KtQuestionConstant, SESSION_ENVIRONMENT_LIMIT, SESSION_ISSUE_LIMIT, SESSION_NO_CLUSTER_REASON_EXPLANATION_LENGTH_LIMIT, SESSION_NO_CLUSTER_REASON_LENGTH_LIMIT, SESSION_NOTIFIED_USERS_EXTERNAL_LIMIT, SESSION_NOTIFIED_USERS_INTERNAL_LIMIT, SESSION_PERIODICITY_OF_ISSUE_LIMIT, SESSION_PHONE_LENGTH_LIMIT, SESSION_TIME_FRAMES_URGENCY_LIMIT, SeverityDescription, SeverityDescriptionDetails, TITLE_SUMMARY_LENGTH_LIMIT, } from './CaseConstNTypes';
+import { CASE_DETAILS_ISSUE_LIMIT, CASE_REFERENCE_NUMBER_LIMIT, CLUSTER_ID_LIMIT, CONTACT_INFO_24X7_LIMIT, DESCRIPTION_LENGTH_LIMIT, HOSTNAME_LENGTH_LIMIT, IDEA_SECOND_KTQUESTION_MAX_LIMIT, ITRForSLASeverity, KTQUESTION_MAX_LIMIT, KtQuestionConstant, LANGUAGE_MAP, SESSION_ENVIRONMENT_LIMIT, SESSION_ISSUE_LIMIT, SESSION_NO_CLUSTER_REASON_EXPLANATION_LENGTH_LIMIT, SESSION_NO_CLUSTER_REASON_LENGTH_LIMIT, SESSION_NOTIFIED_USERS_EXTERNAL_LIMIT, SESSION_NOTIFIED_USERS_INTERNAL_LIMIT, SESSION_PERIODICITY_OF_ISSUE_LIMIT, SESSION_PHONE_LENGTH_LIMIT, SESSION_TIME_FRAMES_URGENCY_LIMIT, SeverityDescription, SeverityDescriptionDetails, TITLE_SUMMARY_LENGTH_LIMIT, } from './CaseConstNTypes';
 export const getCaseRecommendations = (docs, oldDocs) => {
     const recs = [];
     docs.forEach((doc, i) => {
@@ -119,8 +119,7 @@ export const getSeverityDescription = (severity) => {
 };
 export const isClusterIDValid = (caseState, allProducts) => {
     const case_details = caseState.caseDetails;
-    const productHasClusterID = isClusterIdEnabledForProduct(case_details.product, allProducts);
-    //if product doesn't have clusterId we don't need to validate value
+    const productHasClusterID = isClusterIdEnabledForProduct(case_details.product);
     if (!productHasClusterID)
         return true;
     const majorVersion = (case_details.version && getVersion(case_details.version).major) || '';
@@ -146,6 +145,31 @@ export const isClusterIDValid = (caseState, allProducts) => {
         (case_details.noClusterIdReasonExplanation === 'v3-cluster' || isOpenShiftV3);
     return hasValidClusterId() || hasValidReason() || hasValidReasonExplanation() || hasValidV3ClusterName();
 };
+export const getCaseGroupUiState = (caseState) => {
+    var _a, _b;
+    const { ownersCaseGroups, selectedAccountDetails, caseDetails } = caseState;
+    const isGroupMandatory = !!selectedAccountDetails.data.requireCGroupOnCreate;
+    const groupsLoaded = !ownersCaseGroups.isFetching && !ownersCaseGroups.isError;
+    const hasGroups = ((_b = (_a = ownersCaseGroups.data) === null || _a === void 0 ? void 0 : _a.length) !== null && _b !== void 0 ? _b : 0) > 0;
+    const isExistingCaseWithGroup = !isEmpty(caseDetails.caseNumber) && !isEmpty(caseDetails.groupNumber);
+    return {
+        groupsLoaded,
+        hasGroups,
+        isGroupMandatory,
+        shouldHideSelector: groupsLoaded && !hasGroups && !isGroupMandatory && !isExistingCaseWithGroup,
+        isNoGroupsBlockedState: groupsLoaded && !hasGroups && isGroupMandatory,
+    };
+};
+export const isCaseGroupSelectionValid = (caseState) => {
+    const { isGroupMandatory, groupsLoaded, hasGroups } = getCaseGroupUiState(caseState);
+    if (!isGroupMandatory) {
+        return true;
+    }
+    if (!groupsLoaded || !hasGroups) {
+        return false;
+    }
+    return !!caseState.caseDetails.groupNumber;
+};
 // Add a !isEmpty to to make any KTQuestion Mandatory in isCaseStateValid
 export const isCaseStateValid = (caseState, loggedInUserRights) => {
     const case_details = caseState.caseDetails;
@@ -169,9 +193,7 @@ export const isCaseStateValid = (caseState, loggedInUserRights) => {
         !isEmpty(case_details.accountNumberRef) &&
         !isEmpty(case_details.contactSSOName) &&
         isPhoneValid(case_details.phoneCountryCode, case_details.phoneAreaCodePrefixLineNumber) &&
-        (caseState.selectedAccountDetails.data.requireCGroupOnCreate
-            ? !isEmpty(case_details.groupNumber) && case_details.groupNumber !== '-1'
-            : true) &&
+        isCaseGroupSelectionValid(caseState) &&
         loggedInUserRights.data.canManageCases());
 };
 export const isIdeaCaseStateValid = (caseState, loggedInUserRights) => {
@@ -193,18 +215,14 @@ export const isIdeaCaseStateValid = (caseState, loggedInUserRights) => {
         !isEmpty(case_details.accountNumberRef) &&
         !isEmpty(case_details.contactSSOName) &&
         isPhoneValid(case_details.phoneCountryCode, case_details.phoneAreaCodePrefixLineNumber) &&
-        (caseState.selectedAccountDetails.data.requireCGroupOnCreate
-            ? !isEmpty(case_details.groupNumber) && case_details.groupNumber !== '-1'
-            : true) &&
+        isCaseGroupSelectionValid(caseState) &&
         loggedInUserRights.data.canManageCases());
 };
 export const isCaseManagementStateValid = (caseState, loggedInUserRights) => {
     const case_details = caseState.caseDetails;
     return (isEmpty(case_details.caseNumber) &&
         !isEmpty(case_details.severity) &&
-        (caseState.selectedAccountDetails.data.requireCGroupOnCreate
-            ? !isEmpty(case_details.groupNumber) && case_details.groupNumber !== '-1'
-            : true) &&
+        isCaseGroupSelectionValid(caseState) &&
         isPhoneValid(case_details.phoneCountryCode, case_details.phoneAreaCodePrefixLineNumber) &&
         loggedInUserRights.data.canManageCases());
 };
@@ -225,8 +243,87 @@ export const isCaseInformationSectionValid = (caseState, loggedInUserRights) =>
         !isEmpty(case_details.accountNumberRef) &&
         loggedInUserRights.data.canManageCases());
 };
+const assignDescriptionFields = (casePayload, case_details, v3ClusterName) => {
+    const noClusterFields = resolveNoClusterIdFieldsForCaseCreate(case_details);
+    if (!isEmpty(case_details.description)) {
+        casePayload.Description = stripNoClusterIdFieldsFromDescription(case_details.description);
+    }
+    if (noClusterFields.noClusterIdReason || noClusterFields.noClusterIdReasonExplanation) {
+        casePayload.AdditionalCaseInformation__c = serializeNoClusterIdFieldsToAdditionalCaseInformation(noClusterFields, case_details.additionalCaseInformation);
+    }
+    if (!isEmpty(case_details.environment) || !isEmpty(v3ClusterName)) {
+        const clusterPrefix = v3ClusterName ? `OpenShift Cluster Name: ${v3ClusterName}\n` : '';
+        casePayload.EnvironmentInWhichItOccurs__c = `${clusterPrefix} ${case_details.environment}`;
+    }
+    if (!isEmpty(case_details.periodicityOfIssue)) {
+        casePayload.FrequencyOfIssueOccurrence__c = case_details.periodicityOfIssue;
+    }
+    if (!isEmpty(case_details.timeFramesAndUrgency)) {
+        casePayload.ImpactOnUserOrBusiness__c = case_details.timeFramesAndUrgency;
+    }
+};
+const assignOptionalIdentifiers = (casePayload, caseState) => {
+    var _a, _b, _c, _d;
+    const case_details = caseState.caseDetails;
+    const contactId = (_b = (_a = caseState.selectedOwner) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.id;
+    const countryCode = (_c = case_details === null || case_details === void 0 ? void 0 : case_details.phoneCountryCode) === null || _c === void 0 ? void 0 : _c.trim();
+    const phoneLine = (_d = case_details.phoneAreaCodePrefixLineNumber) === null || _d === void 0 ? void 0 : _d.trim();
+    if (!isEmpty(contactId))
+        casePayload.ContactId = contactId;
+    if (!isEmpty(caseState.selectedEntitlementId))
+        casePayload.EntitlementId = caseState.selectedEntitlementId;
+    if (!isEmpty(caseState.selectedVersionId))
+        casePayload.ProductId = caseState.selectedVersionId;
+    if (caseState.hasUserUpdatedSuppliedPhone && !isEmpty(countryCode) && !isEmpty(phoneLine)) {
+        casePayload.SuppliedPhone = `${countryCode} ${phoneLine}`;
+    }
+    if (!isEmpty(case_details.alternateId))
+        casePayload.AlternateCaseId__c = case_details.alternateId;
+    if (!isEmpty(case_details.openshiftClusterID))
+        casePayload.OpenshiftClusterID__c = case_details.openshiftClusterID;
+    if (!isEmpty(case_details.openshiftClusterVersion)) {
+        casePayload.OpenshiftClusterVersion__c = case_details.openshiftClusterVersion;
+    }
+    if (case_details.groupNumber)
+        casePayload.Group__c = case_details.groupNumber;
+};
+const assignAccountAccessRestriction = (casePayload, caseState, traditionalSupportAgreed = false) => {
+    var _a, _b, _c;
+    const selectedAccount = (_a = caseState.selectedAccountDetails) === null || _a === void 0 ? void 0 : _a.data;
+    const rawAccessRestriction = (_b = selectedAccount === null || selectedAccount === void 0 ? void 0 : selectedAccount.accessRestriction) !== null && _b !== void 0 ? _b : (typeof (selectedAccount === null || selectedAccount === void 0 ? void 0 : selectedAccount.AccessRestrictions__c) === 'string'
+        ? selectedAccount.AccessRestrictions__c
+        : (_c = selectedAccount === null || selectedAccount === void 0 ? void 0 : selectedAccount.AccessRestrictions__c) === null || _c === void 0 ? void 0 : _c.value);
+    const accessRestriction = resolveAccessRestrictionForCaseCreate(rawAccessRestriction, traditionalSupportAgreed);
+    if (accessRestriction != null && !isEmpty(accessRestriction)) {
+        casePayload.AccessRestrictions__c = accessRestriction;
+    }
+};
+export const createCasePayloadGraphQL = (caseState, sessionItem, isCaseCreate = false, traditionalSupportAgreed = false) => {
+    var _a;
+    const casePayload = {};
+    const case_details = caseState.caseDetails;
+    if (!isEmpty(case_details.summary))
+        casePayload.Subject = case_details.summary;
+    if (!isEmpty(case_details.caseType))
+        casePayload.Type = case_details.caseType;
+    if (!isEmpty(case_details.severity))
+        casePayload.Priority = case_details.severity;
+    if (!isEmpty(case_details.caseLanguage)) {
+        casePayload.Language = (_a = LANGUAGE_MAP[case_details.caseLanguage]) !== null && _a !== void 0 ? _a : case_details.caseLanguage;
+    }
+    assignDescriptionFields(casePayload, case_details, caseState.v3ClusterName);
+    casePayload.Origin = 'Web';
+    casePayload.RecordTypeId = getTechnicalSupportRecordTypeId();
+    assignOptionalIdentifiers(casePayload, caseState);
+    assignAccountAccessRestriction(casePayload, caseState, traditionalSupportAgreed);
+    casePayload.X24x7__c = !!case_details.fts;
+    if (case_details.fts && !isEmpty(case_details.contactInfo24x7)) {
+        casePayload.X24x7ContactInformation__c = case_details.contactInfo24x7;
+    }
+    return casePayload;
+};
 export const createCasePayload = (caseState, sessionItem, isCaseCreate = false) => {
-    var _a, _b, _c, _d, _e, _f, _g;
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j;
     const casePayload = {};
     const case_details = caseState.caseDetails;
     const seSessionId = (_a = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _a === void 0 ? void 0 : _a.id;
@@ -262,7 +359,10 @@ export const createCasePayload = (caseState, sessionItem, isCaseCreate = false)
         some(caseState.ownersCaseGroups.data, ['groupNum', case_details.groupNumber])) {
         casePayload.groupNumber = case_details.groupNumber;
     }
-    if (showFtsOnCreateCasePage((_e = case_details.entitlementSla) !== null && _e !== void 0 ? _e : '', case_details.severity)) {
+    if (showFtsOnCreateCasePage((_e = case_details.entitlementSla) !== null && _e !== void 0 ? _e : '', case_details.severity, {
+        accountHasPremiumSla: caseState.accountHasPremiumSla,
+        hasMultipleSlas: !!caseState.productServiceLevel && ((_g = (_f = caseState.otherServiceLevels) === null || _f === void 0 ? void 0 : _f.length) !== null && _g !== void 0 ? _g : 0) > 0,
+    })) {
         casePayload.fts = !!case_details.fts;
         if (casePayload.fts) {
             casePayload.contactInfo24x7 = case_details.contactInfo24x7;
@@ -288,7 +388,7 @@ export const createCasePayload = (caseState, sessionItem, isCaseCreate = false)
     !isEmpty(case_details.openshiftClusterVersion) &&
         (casePayload.openshiftClusterVersion = case_details.openshiftClusterVersion);
     casePayload.userAgent = getUserAgentForCaseMode(isCaseCreate);
-    casePayload.originatingSystem = (_g = (_f = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _f === void 0 ? void 0 : _f.originatingSystem) !== null && _g !== void 0 ? _g : casePayload.userAgent;
+    casePayload.originatingSystem = (_j = (_h = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _h === void 0 ? void 0 : _h.originatingSystem) !== null && _j !== void 0 ? _j : casePayload.userAgent;
     !isEmpty(case_details.noClusterIdReason) && (casePayload.noClusterIdReason = case_details.noClusterIdReason);
     !isEmpty(case_details.noClusterIdReasonExplanation) &&
         (casePayload.noClusterIdReasonExplanation = case_details.noClusterIdReasonExplanation);
@@ -316,7 +416,7 @@ export const getCaseFromSessionDetails = (sessionItem, loggedInUserAccountNumber
         severity: sessionDetails.severity,
         entitlementSla: sessionDetails.sla,
         accountNumberRef: sessionDetails.accountNumber || loggedInUserAccountNumber,
-        groupNumber: sessionDetails.folderNumber || '-1',
+        groupNumber: sessionDetails.folderNumber || null,
         fts: sessionDetails.isFts,
         contactInfo24x7: sessionDetails.contactInfo24X7,
         contactSSOName: sessionDetails.contactSsoUsername || loggedInUserSSO,

package/lib/esm/reducers/CaseOverviewReducer.d.ts

@@ -29,7 +29,9 @@ export declare const setSelectedStatus: (dispatch: CaseDetailsReducerDispatchTyp
 export declare const setSeverityUpdating: (dispatch: CaseDetailsReducerDispatchType, caseSeverityUpdating: boolean) => void;
 export declare const setStatusUpdating: (dispatch: CaseDetailsReducerDispatchType, caseStatusUpdating: boolean) => void;
 export declare const setTypeUpdating: (dispatch: CaseDetailsReducerDispatchType, caseTypeUpdating: boolean) => void;
-export declare const fetchAllStatuses: (dispatch: CaseDetailsReducerDispatchType, isSecureSupport: boolean) => Promise<void>;
+export declare const fetchAllStatuses: (dispatch: CaseDetailsReducerDispatchType, apolloClient: {
+    query: (options: any) => Promise<any>;
+}) => Promise<void>;
 export declare const fetchCaseHydra: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => Promise<void>;
 export {};
 //# sourceMappingURL=CaseOverviewReducer.d.ts.map

package/lib/esm/reducers/CaseOverviewReducer.d.ts.map

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package/lib/esm/reducers/CaseOverviewReducer.js

@@ -7,8 +7,8 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { caseMetadata, fields, kase } from '@cee-eng/hydrajs';
-import { getApiResourceObject } from '@rh-support/utils';
+import { fields, kase } from '@cee-eng/hydrajs';
+import { buildPicklistInput, fetchPicklistValues, getApiResourceObject } from '@rh-support/utils';
 export var CaseDetailsConstants;
 (function (CaseDetailsConstants) {
     CaseDetailsConstants["setSelectedValue"] = "setSelectedValue";
@@ -66,16 +66,18 @@ export const setStatusUpdating = (dispatch, caseStatusUpdating) => {
 export const setTypeUpdating = (dispatch, caseTypeUpdating) => {
     dispatch({ type: CaseDetailsConstants.setUpdating, payload: { caseTypeUpdating } });
 };
-export const fetchAllStatuses = (dispatch, isSecureSupport) => __awaiter(void 0, void 0, void 0, function* () {
+export const fetchAllStatuses = (dispatch, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
+    var _a;
     dispatch({
         type: CaseDetailsConstants.getCaseStatuses,
         payload: { allCaseStatuses: getApiResourceObject([], true) },
     });
     try {
-        const caseStatusesResponse = yield caseMetadata.getStatuses(isSecureSupport);
+        const picklists = yield fetchPicklistValues(apolloClient, buildPicklistInput(['Status']));
+        const allCaseStatuses = (_a = picklists.Status) !== null && _a !== void 0 ? _a : [];
         dispatch({
             type: CaseDetailsConstants.getCaseStatuses,
-            payload: { allCaseStatuses: getApiResourceObject(caseStatusesResponse.items) },
+            payload: { allCaseStatuses: getApiResourceObject(allCaseStatuses) },
         });
     }
     catch (e) {

package/lib/esm/reducers/CaseReducer.d.ts

@@ -6,13 +6,17 @@ import { IContact } from '@cee-eng/hydrajs/@types/models/contact';
 import { ISolrRecommendation } from '@cee-eng/hydrajs/@types/models/solr/solr';
 import { IApiResponseDetails } from '@rh-support/types/shared';
 import { UserAuth } from '@rh-support/user-permissions';
-import { CaseReducerDispatchType, ICaseState } from './CaseConstNTypes';
+import { IGraphQLCaseUpdateInput, MatchedCaseGroup } from '@rh-support/utils';
+import { CaseSeverityFtsGraphQLPayload } from '../utils/caseSeverityFtsGraphQLUtils';
+import { CaseReducerDispatchType, ICaseDetailsState, ICaseState } from './CaseConstNTypes';
 import { SessionReducerDispatchType } from './SessionRestoreReducer';
 export declare const caseReducer: (pState: ICaseState, action: any) => ICaseState;
-export declare const setCaseDetails: (dispatch: CaseReducerDispatchType, caseState: Partial<ICasePayload>) => void;
+export declare const setCaseDetails: (dispatch: CaseReducerDispatchType, caseState: Partial<ICaseDetailsState>) => void;
 export declare const setCaseState: (dispatch: CaseReducerDispatchType, caseState: Partial<ICaseState>) => void;
 export declare const setNotifiedUser: (dispatch: CaseReducerDispatchType, selectedNotificationContacts: IContact[]) => void;
-export declare const submitCase: (dispatch: CaseReducerDispatchType, sessionRestoreDispatch: SessionReducerDispatchType, caseDetails: ICaseState, isCaseCreate: boolean, errorMessage500: string | JSX.Element, loggedInUserSsoUsername: string, isSecureSupport: boolean, isResubmit: boolean, isCreatingCaseFlow: boolean, sessionItem?: ISessionItem) => Promise<void>;
+export declare const submitCase: (dispatch: CaseReducerDispatchType, sessionRestoreDispatch: SessionReducerDispatchType, caseDetails: ICaseState, isCaseCreate: boolean, errorMessage500: string | JSX.Element, loggedInUserSsoUsername: string, isSecureSupport: boolean, isResubmit: boolean, isCreatingCaseFlow: boolean, sessionItem?: ISessionItem, apolloClient?: {
+    mutate: (options: any) => Promise<any>;
+}, traditionalSupportAgreed?: boolean) => Promise<void>;
 /**
  * Update case details if there is HTTP 500 error while submitting case
  * @param dispatch CaseReducerDispatchType
@@ -26,7 +30,13 @@ export declare const updateCaseCreationErrorStatusOnError: (dispatch: CaseReduce
  */
 export declare const updateCaseCreationErrorStatus: (dispatch: CaseReducerDispatchType, errorStatus: boolean) => void;
 export declare const postRemoteSessionRequest: (dispatch: CaseReducerDispatchType, caseNumber: string) => Promise<void>;
-export declare const postCaseCreationProcessing: (isSecureSupport: boolean, dispatch: CaseReducerDispatchType, sessionRestoreDispatch: SessionReducerDispatchType, caseNumber: string, caseDetails: ICaseState, sessionItem?: ISessionItem) => Promise<void>;
+export declare const postCaseCreationProcessing: (isSecureSupport: boolean, dispatch: CaseReducerDispatchType, sessionRestoreDispatch: SessionReducerDispatchType, caseNumber: string, caseDetails: ICaseState, sessionItem?: ISessionItem, apolloClient?: {
+    mutate: (options: any) => Promise<any>;
+}, caseSfId?: string) => Promise<void>;
+/** Links selected labels to a newly created case. Failures are non-blocking. */
+export declare const postCaseLabelLinks: (apolloClient: {
+    mutate: (options: any) => Promise<any>;
+}, caseSfId: string, labelIds: string[]) => Promise<void>;
 export declare const resolveSession: (sessionRestoreDispatch: SessionReducerDispatchType, sessionItem: ISessionItem, caseNumber: string) => Promise<void>;
 export declare const postCepDetails: (dispatch: CaseReducerDispatchType, caseNumber: string, cepDetails: ICepDetails) => Promise<void>;
 export declare const setCaseRecommendations: (dispatch: CaseReducerDispatchType, docs: ISolrRecommendation[], oldRecommendations: ICaseResourceLink[]) => void;
@@ -35,21 +45,56 @@ export declare const submitNotifiedUser: (dispatch: CaseReducerDispatchType, cas
 export declare const deleteNotifiedUsers: (dispatch: CaseReducerDispatchType, caseNumber: string, ssoUsernames: string[]) => Promise<void>;
 export declare const addingNotifiedUsers: (dispatch: CaseReducerDispatchType, caseNumber: string, addedUsers: IContact[]) => Promise<void>;
 export declare const clearSelectedAccount: (dispatch: CaseReducerDispatchType) => void;
-export declare const setCaseAccountNumber: (dispatch: CaseReducerDispatchType, accountNumber: string, isLoggedInUsersAccount?: boolean, loggedInUserAccount?: Partial<IAccount>) => Promise<void>;
+export declare const setCaseAccountNumber: (dispatch: CaseReducerDispatchType, accountNumber: string, isLoggedInUsersAccount?: boolean, loggedInUserAccount?: Partial<IAccount>, apolloClient?: {
+    query: (options: any) => Promise<any>;
+}) => Promise<void>;
 export declare const fetchCaseGroupsForAccount: (dispatch: CaseReducerDispatchType, accountNumber: string, setCaseGroupToUngroupedOrDefault?: boolean, abortSignal?: AbortSignal, caseGroupNumberToRestore?: string | undefined) => Promise<void>;
 export declare const setCaseOwner: (dispatch: CaseReducerDispatchType, owner: IContact, product: string, abortSignalCaseGroup?: AbortSignal, abortSignalEntitlements?: AbortSignal, setCaseGroupToUngroupedOrDefault?: boolean, caseGroupNumberToRestore?: string | undefined, canChangeGroup?: boolean, isUserUpdate?: boolean, caseNumber?: string, caseAccountNumber?: string) => Promise<void>;
 export declare const fetchCaseEntitlements: (dispatch: CaseReducerDispatchType, ssoUserName: string, product?: string, abortSignal?: AbortSignal, isUserUpdate?: boolean, caseNumber?: string) => Promise<void>;
 export declare const fetchCaseGroupsForSSO: (dispatch: CaseReducerDispatchType, contactSsoUsername: string, setCaseGroupToUngroupedOrDefault?: boolean, abortSignal?: AbortSignal, caseGroupNumberToRestore?: string | undefined) => Promise<void>;
-export declare const updateCaseWithSession: (dispatch: CaseReducerDispatchType, sessionItem: ISessionItem, loggedInUserAccountNumber: string, loggedInUserContact: IContact, loggedInUserAccount?: Partial<IAccount>) => Promise<void>;
-export declare const fetchCaseDetails: (dispatch: CaseReducerDispatchType, caseNumber: string, loggedInUserRights: any, loggedInUser: any) => Promise<void>;
-export declare const updateCaseDetails: (dispatch: CaseReducerDispatchType, caseNumber: string, caseDetails: Partial<ICasePayload>, dontSetDetails?: boolean) => Promise<never>;
+export declare const fetchCaseGroupsForContactGraphQL: (dispatch: CaseReducerDispatchType, apolloClient: {
+    query: (options: any) => Promise<any>;
+}, contactId: string, accountNumber: string, defaultCaseGroupId?: string | null, isOrgAdmin?: boolean, currentGroupNumber?: string | null) => Promise<MatchedCaseGroup[]>;
+export declare const updateCaseWithSession: (dispatch: CaseReducerDispatchType, sessionItem: ISessionItem, loggedInUserAccountNumber: string, loggedInUserContact: IContact, loggedInUserAccount?: Partial<IAccount>, apolloClient?: {
+    query: (options: any) => Promise<any>;
+}) => Promise<void>;
+export declare const fetchCaseDetailsHydra: (dispatch: CaseReducerDispatchType, caseNumber: string, loggedInUserRights: any, loggedInUser: any, apolloClient?: {
+    query: (options: any) => Promise<any>;
+}) => Promise<void>;
+export declare const updateCaseDetails: (dispatch: CaseReducerDispatchType, caseNumber: string, caseDetails: Partial<ICasePayload>, dontSetDetails?: boolean) => Promise<void>;
+export interface UpdateCaseDetailsGraphQLOptions {
+    salesforceCaseId?: string;
+    existingCaseDetails?: Partial<ICaseDetailsState>;
+    includeSecureSupport?: boolean;
+}
+export declare const updateCaseDetailsGraphQL: (dispatch: CaseReducerDispatchType, apolloClient: {
+    query: (options: any) => Promise<any>;
+    mutate: (options: any) => Promise<any>;
+}, caseNumber: string, caseUpdate: Partial<IGraphQLCaseUpdateInput>, dontSetDetails?: boolean, options?: UpdateCaseDetailsGraphQLOptions) => Promise<void>;
+/** GraphQL CaseUpdate for severity/status and FTS (X24x7__c / X24x7ContactInformation__c). */
+export declare const updateCaseSeverityAndFtsGraphQL: (dispatch: CaseReducerDispatchType, apolloClient: {
+    query: (options: any) => Promise<any>;
+    mutate: (options: any) => Promise<any>;
+}, caseNumber: string, payload: CaseSeverityFtsGraphQLPayload, currentSeverity: string | null | undefined, options?: UpdateCaseDetailsGraphQLOptions) => Promise<void>;
 export declare const getNotificationContacts4InternalUser: (dispatch: CaseReducerDispatchType, users: INotifiedUser[], caseOwnerSSO: string) => Promise<void>;
-export declare const getNotificationContacts4ExternalUser: (dispatch: CaseReducerDispatchType, users: any, loggedInUserRights: any, accountNumber: any, caseOwnerSSO: string, fullNameCustom: string) => Promise<void>;
-export declare const checkForCaseStatusToggleOnAttachOrComment: (dispatch: CaseReducerDispatchType, isInternal: boolean, currentStatus: string) => void;
+export declare const getNotificationContacts4ExternalUser: (dispatch: CaseReducerDispatchType, users: any, loggedInUserRights: any, accountNumber: any, caseOwnerSSO: string, fullNameCustom: string, apolloClient?: {
+    query: (options: any) => Promise<any>;
+}) => Promise<void>;
+export interface CheckForCaseStatusToggleOptions {
+    apolloClient?: {
+        query: (options: any) => Promise<any>;
+        mutate: (options: any) => Promise<any>;
+    };
+    caseNumber?: string;
+    existingCaseDetails?: Partial<ICaseDetailsState>;
+}
+export declare const checkForCaseStatusToggleOnAttachOrComment: (dispatch: CaseReducerDispatchType, isInternal: boolean, currentStatus: string, options?: CheckForCaseStatusToggleOptions) => Promise<void>;
 export declare const setSelectedCaseGroupUsers: (dispatch: CaseReducerDispatchType, accountNumber: string, groupNumber: string, loggedInUserRights: UserAuth) => Promise<void>;
 export declare function getCustomNotificationEmails(dispatch: CaseReducerDispatchType, caseNumber: string): Promise<void>;
 export declare function updateEmailListState(dispatch: CaseReducerDispatchType, email: string, customEmailsList: IApiResponseDetails<Partial<ICaseNotificationAddresses[]>>, callback: (email: string) => ICaseNotificationAddresses[]): void;
-export declare function getVersionsDetails(dispatch: CaseReducerDispatchType, product: string): Promise<void>;
+export declare function getVersionsDetails(dispatch: CaseReducerDispatchType, apolloClient: {
+    query: (options: any) => Promise<any>;
+}, parentProductId: string, parentProductName: string): Promise<void>;
 export declare const setRemoteRiderFlag: (dispatch: CaseReducerDispatchType, flag: boolean) => void;
 export declare const setABTestVariation: (dispatch: CaseReducerDispatchType, ABTestVariation: string) => void;
 //# sourceMappingURL=CaseReducer.d.ts.map