@rh-support/troubleshoot 2.6.353 → 2.6.357

package/lib/esm/components/CaseEditView/Case.js

@@ -7,8 +7,9 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+import { useApolloClient } from '@apollo/client/react';
 import { CoverSpinner, ErrorBoundary, OverviewContentLoader, ToastNotification, useDocumentTitle, usePrevious, } from '@rh-support/components';
-import { GlobalMetadataStateContext, HostnameAwarenessModal } from '@rh-support/react-context';
+import { CaseStatusProvider, fetchCaseDetails, GlobalMetadataStateContext, HostnameAwarenessModal, } from '@rh-support/react-context';
 import { AbilityContext, CaseDetailsFields, resourceActions, resources } from '@rh-support/user-permissions';
 import { getUrlParsedParams, isValidCaseNumber } from '@rh-support/utils';
 import isEmpty from 'lodash/isEmpty';
@@ -19,8 +20,12 @@ import { Route, Switch, useLocation, useParams, useRouteMatch } from 'react-rout
 import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
 import { useCaseDetailsPageDispatchContext } from '../../context/CaseDetailsPageContext';
 import { CaseReducerConstants } from '../../reducers/CaseConstNTypes';
-import { fetchAttachments, fetchCaseEscalations, fetchExternalTrackers, fetchFeedbacks, } from '../../reducers/CaseDetailsPageReducer';
-import { fetchCaseDetails, setCaseAccountNumber } from '../../reducers/CaseReducer';
+import { fetchAttachments, fetchCaseEscalations,
+// fetchExternalTrackers,
+// fetchFeedbacks,
+ } from '../../reducers/CaseDetailsPageReducer';
+import { setCaseAccountNumber } from '../../reducers/CaseReducer';
+import { ArchivedCaseBanner } from './ArchivedCaseBanner';
 import { CaseDetailsAside } from './CaseDetailsAside';
 import { CaseDetailsErrorMessage } from './CaseDetailsErrorMessage';
 import CaseDetailsModals from './CaseDetailsModals';
@@ -28,8 +33,11 @@ import { CaseDetailsTabs } from './CaseDetailsTabs';
 import CaseOverview from './CaseOverview';
 import { PDFContext } from './PDFContainer';
 export default function Case(props) {
-    const { globalMetadataState: { loggedInUserRights, loggedInUsersAccount, loggedInUser }, } = useContext(GlobalMetadataStateContext);
+    var _a;
+    const { globalMetadataState: { loggedInUserRights, loggedInUsersAccount }, } = useContext(GlobalMetadataStateContext);
     const caseDetailsPageDispatch = useCaseDetailsPageDispatchContext();
+    const apolloClient = useApolloClient();
+    const includeSecureSupportCases = Boolean((_a = loggedInUsersAccount === null || loggedInUsersAccount === void 0 ? void 0 : loggedInUsersAccount.data) === null || _a === void 0 ? void 0 : _a.secureSupport);
     const { t } = useTranslation();
     // The `path` lets us build <Route> paths that are
     // relative to the parent route, while the `url` lets
@@ -43,11 +51,18 @@ export default function Case(props) {
     const canSeeFeedbackButtons = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_FEEDBACK_BUTTONS);
     const canReadCase = ability.can(resourceActions.READ, resources.CASE_DETAILS);
     const canManageCase = ability.can(resourceActions.UPDATE, resources.CASE_DETAILS);
-    const canSeeExternalTracker = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_EXTERNAL_TRACKER);
+    // TODO: Re-enable after GraphQL migration of external trackers
+    // const canSeeExternalTracker = ability.can(
+    //     resourceActions.PATCH,
+    //     resources.CASE_DETAILS,
+    //     CaseDetailsFields.CASE_DETAILS_EXTERNAL_TRACKER
+    // );
+    // TODO: Re-enable after GraphQL migration of attachments
     const canSeeAttachments = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_SEE_ATTACHMENTS);
     const canSeeRMEs = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_RMES);
-    const { product, isFetchingCaseDetails, isFetchingCaseDetailsError, caseDetailsError, selectedAccountDetails } = useCaseSelector((state) => ({
+    const { product, status, isFetchingCaseDetails, isFetchingCaseDetailsError, caseDetailsError, selectedAccountDetails, } = useCaseSelector((state) => ({
         product: state.caseDetails.product,
+        status: state.caseDetails.status,
         isFetchingCaseDetails: state.isFetchingCaseDetails,
         isFetchingCaseDetailsError: state.isFetchingCaseDetailsError,
         caseDetailsError: state.caseDetailsError,
@@ -79,6 +94,7 @@ export default function Case(props) {
     useEffect(() => {
         if (!isEmpty(loggedInUsersAccount.data) &&
             !isEmpty(selectedAccountDetails.data) &&
+            selectedAccountDetails.data.accountNumber &&
             loggedInUserRights.data.isAccountSameAsLoggedInAccount(selectedAccountDetails.data.accountNumber) &&
             !isEqual(loggedInUsersAccount.data, selectedAccountDetails.data)) {
             setCaseAccountNumber(caseDispatch, loggedInUsersAccount.data.accountNumber, true, loggedInUsersAccount.data);
@@ -107,21 +123,30 @@ export default function Case(props) {
                         caseDispatch(action);
                     }
                 };
-                yield fetchCaseDetails(safeDispatch, targetCaseNumber, loggedInUserRights.data, loggedInUser.data);
+                const caseDetails = yield fetchCaseDetails(safeDispatch, apolloClient, targetCaseNumber, setCaseAccountNumber, includeSecureSupportCases);
                 if (currentCaseRef.current !== targetCaseNumber)
                     return;
-                if (canSeeRMEs) {
-                    fetchCaseEscalations((action) => currentCaseRef.current === targetCaseNumber && caseDetailsPageDispatch(action), targetCaseNumber, loggedInUserRights.data.getAccountNumber());
+                const caseSalesforceId = typeof (caseDetails === null || caseDetails === void 0 ? void 0 : caseDetails.id) === 'string' ? caseDetails.id : undefined;
+                if (canSeeRMEs && caseSalesforceId) {
+                    fetchCaseEscalations((action) => currentCaseRef.current === targetCaseNumber && caseDetailsPageDispatch(action), caseSalesforceId, apolloClient, true, includeSecureSupportCases);
                 }
                 if (canSeeAttachments) {
-                    fetchAttachments((action) => currentCaseRef.current === targetCaseNumber && caseDetailsPageDispatch(action), targetCaseNumber, loggedInUsersAccount.data.secureSupport);
-                }
-                if (canSeeExternalTracker) {
-                    fetchExternalTrackers((action) => currentCaseRef.current === targetCaseNumber && caseDetailsPageDispatch(action), targetCaseNumber);
-                }
-                if (canSeeFeedbackButtons) {
-                    fetchFeedbacks((action) => currentCaseRef.current === targetCaseNumber && caseDetailsPageDispatch(action), targetCaseNumber);
+                    fetchAttachments((action) => currentCaseRef.current === targetCaseNumber && caseDetailsPageDispatch(action), targetCaseNumber, apolloClient, caseSalesforceId, includeSecureSupportCases);
                 }
+                // TODO: Re-enable after GraphQL migration of external trackers
+                // if (canSeeExternalTracker) {
+                //     fetchExternalTrackers(
+                //         (action) => currentCaseRef.current === targetCaseNumber && caseDetailsPageDispatch(action),
+                //         targetCaseNumber
+                //     );
+                // }
+                // TODO: Re-enable after GraphQL migration of feedback
+                // if (canSeeFeedbackButtons) {
+                //     fetchFeedbacks(
+                //         (action) => currentCaseRef.current === targetCaseNumber && caseDetailsPageDispatch(action),
+                //         targetCaseNumber
+                //     );
+                // }
                 if (currentCaseRef.current === targetCaseNumber) {
                     checkRemoteSessionFlag();
                 }
@@ -145,22 +170,24 @@ export default function Case(props) {
     ]);
     return (React.createElement(React.Fragment, null,
         isExportingPDF && React.createElement(CoverSpinner, null),
-        React.createElement("div", { id: "rh-support-case" },
-            React.createElement("div", { className: "support-grid-case-details support-case" }, isFetchingCaseDetails && !isFetchingCaseDetailsError ? (React.createElement(OverviewContentLoader, null)) : (React.createElement(React.Fragment, null,
-                React.createElement("article", { className: "grid-main" },
-                    React.createElement("section", { className: "grid-main-section" },
-                        (isFetchingCaseDetailsError || !canReadCase || !canManageCase) && (React.createElement(CaseDetailsErrorMessage, { isError: isFetchingCaseDetailsError, errorDetails: caseDetailsError, canReadCase: canReadCase, canManageCase: canManageCase, caseNumber: caseNumber, isInlineError: true })),
-                        canReadCase &&
-                            (!isFetchingCaseDetails || !isEmpty(product)) &&
-                            !isFetchingCaseDetailsError && (React.createElement(React.Fragment, null,
-                            React.createElement(ErrorBoundary, { errorMsgInfo: {
-                                    message: t('There was an error loading cases. Please try refreshing the page.'),
-                                } },
-                                React.createElement(CaseOverview, { caseNumber: caseNumber, tabsRef: caseDetailsTabsRef })),
-                            React.createElement(Switch, null,
-                                React.createElement(Route, { path: `${path}/:activeTab?` },
-                                    React.createElement(CaseDetailsTabs, { basePath: url, caseNumber: caseNumber, routeProps: props.routeProps, tabdRef: caseDetailsTabsRef }))))))),
-                !isFetchingCaseDetailsError && canReadCase && canManageCase && (React.createElement(CaseDetailsAside, { caseNumber: caseNumber })),
-                React.createElement(CaseDetailsModals, { caseNumber: caseNumber, isSecureSupport: loggedInUsersAccount.data.secureSupport, loggedInUserRights: loggedInUserRights }))))),
+        React.createElement(CaseStatusProvider, { caseStatus: status },
+            React.createElement("div", { id: "rh-support-case" },
+                React.createElement("div", { className: "support-grid-case-details support-case" }, isFetchingCaseDetails && !isFetchingCaseDetailsError ? (React.createElement(OverviewContentLoader, null)) : (React.createElement(React.Fragment, null,
+                    React.createElement("article", { className: "grid-main" },
+                        React.createElement("section", { className: "grid-main-section" },
+                            (isFetchingCaseDetailsError || !canReadCase || !canManageCase) && (React.createElement(CaseDetailsErrorMessage, { isError: isFetchingCaseDetailsError, errorDetails: caseDetailsError, canReadCase: canReadCase, canManageCase: canManageCase, caseNumber: caseNumber, isInlineError: true })),
+                            canReadCase &&
+                                (!isFetchingCaseDetails || !isEmpty(product)) &&
+                                !isFetchingCaseDetailsError && (React.createElement(React.Fragment, null,
+                                React.createElement(ArchivedCaseBanner, { caseStatus: status, caseNumber: caseNumber }),
+                                React.createElement(ErrorBoundary, { errorMsgInfo: {
+                                        message: t('There was an error loading cases. Please try refreshing the page.'),
+                                    } },
+                                    React.createElement(CaseOverview, { caseNumber: caseNumber, tabsRef: caseDetailsTabsRef })),
+                                React.createElement(Switch, null,
+                                    React.createElement(Route, { path: `${path}/:activeTab?` },
+                                        React.createElement(CaseDetailsTabs, { basePath: url, caseNumber: caseNumber, routeProps: props.routeProps, tabdRef: caseDetailsTabsRef }))))))),
+                    !isFetchingCaseDetailsError && canReadCase && canManageCase && (React.createElement(CaseDetailsAside, { caseNumber: caseNumber })),
+                    React.createElement(CaseDetailsModals, { caseNumber: caseNumber, isSecureSupport: loggedInUsersAccount.data.secureSupport, loggedInUserRights: loggedInUserRights })))))),
         React.createElement(HostnameAwarenessModal, null)));
 }

package/lib/esm/components/CaseEditView/CaseDetailsAside.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AAiBA,OAAO,KAA2D,MAAM,OAAO,CAAC;AAYhF,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBAyY7C"}
+{"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AAiBA,OAAO,KAA2D,MAAM,OAAO,CAAC;AAYhF,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBA8Y7C"}

package/lib/esm/components/CaseEditView/CaseDetailsAside.js

@@ -30,8 +30,10 @@ import { CaseSolutions } from './CaseSolutions';
 import { PDFContext } from './PDFContainer';
 import { ESSRemoteSession, RemoteSessionAgreement } from './RequestRemoteSession';
 export function CaseDetailsAside(props) {
-    var _a, _b;
+    var _a, _b, _c, _d;
     const { t } = useTranslation();
+    const { globalMetadataState: { navBarRef, viewAsCustomer, loggedInUsersAccount, allProducts, loggedInUserRights }, } = useGlobalStateContext();
+    const includeSecureSupportCases = Boolean((_a = loggedInUsersAccount === null || loggedInUsersAccount === void 0 ? void 0 : loggedInUsersAccount.data) === null || _a === void 0 ? void 0 : _a.secureSupport);
     const { severity, status, isFetchingCaseDetails, isFetchingCaseDetailsError, acceptedRemoteSessionTerms, product, waitingOnCallback, groupNumber, ownersCaseGroups, } = useCaseSelector((state) => ({
         severity: state.caseDetails.severity,
         status: state.caseDetails.status,
@@ -50,6 +52,9 @@ export function CaseDetailsAside(props) {
     const { caseNumber } = props;
     const canCreateRME = ability.can(resourceActions.CREATE, resources.RME_ESCALATION);
     const canCreateICE = ability.can(resourceActions.CREATE, resources.ICE_ESCALATION);
+    const canSeeRMEs = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_RMES);
+    const shouldFetchEscalationDetails = canSeeRMEs || canCreateRME;
+    const isEscalationsFetching = shouldFetchEscalationDetails && (caseEscalations.isFetching || isFetchingCaseDetails);
     const canSeeToggleCustomerView = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_TOGGLE_CUSTOMER_VIEW);
     const globalMetadataDispatchContext = useContext(GlobalMetadataDispatchContext);
     const caseDetailsAsidePanelRef = useRef(null);
@@ -61,8 +66,8 @@ export function CaseDetailsAside(props) {
     const isXLScreen = breakPoint.xl;
     const toggleCustomerViewRef = useRef(null);
     const isFirstMountRef = useRef(true);
-    const { globalMetadataState: { navBarRef, viewAsCustomer, loggedInUsersAccount, allProducts }, } = useGlobalStateContext();
-    const isSecureSupportAccount = loggedInUsersAccount.data.secureSupport;
+    const isInternal = (_b = loggedInUserRights.data) === null || _b === void 0 ? void 0 : _b.isInternal();
+    const isSecureSupportAccount = includeSecureSupportCases;
     // To check if user has read only access
     const canReadCase = ability.can(resourceActions.READ, resources.CASE_DETAILS);
     const onToggleAside = (ev) => {
@@ -77,9 +82,14 @@ export function CaseDetailsAside(props) {
     const [viewAsInternalPref, setViewAsInternalPref] = useState();
     const [isDefaultBoxChecked, setIsDefaultBoxChecked] = useState(true);
     const { isExportingPDF } = useContext(PDFContext);
+    // TODO: When casegroups is deployed on SCT stage, update this logic to properly gate on ownersCaseGroups.data
     const isWritePermissionforCase = useMemo(() => {
-        return (ownersCaseGroups.data || []).some((group) => group.groupNum === groupNumber) || groupNumber === '-1';
-    }, [groupNumber, ownersCaseGroups.data]);
+        if (isInternal || !groupNumber)
+            return true;
+        if (!ownersCaseGroups.data)
+            return true;
+        return (ownersCaseGroups.data || []).some((group) => group.groupNum === groupNumber);
+    }, [groupNumber, ownersCaseGroups.data, isInternal]);
     useEffect(() => {
         const userPreferredCaseView = () => __awaiter(this, void 0, void 0, function* () {
             try {
@@ -157,7 +167,7 @@ export function CaseDetailsAside(props) {
         setIsDefaultBoxChecked(!isDefaultBoxChecked);
         toggleViewAsCustomerFlag(globalMetadataDispatchContext);
     };
-    const isSideBarExpanded = (_a = caseDetailsAsidePanelRef.current) === null || _a === void 0 ? void 0 : _a.expanded;
+    const isSideBarExpanded = (_c = caseDetailsAsidePanelRef.current) === null || _c === void 0 ? void 0 : _c.expanded;
     if (isFetchingCaseDetails || isFetchingCaseDetailsError)
         return null;
     const renderCasePrefPopoverText = () => {
@@ -169,7 +179,7 @@ export function CaseDetailsAside(props) {
         }
     };
     // To check if the user is ESS Customer and Product has ESS Support
-    const isESSCustomer = isSpecialSupportOfferingEnabled((_b = allProducts.data) === null || _b === void 0 ? void 0 : _b.productsResult, selectedProduct);
+    const isESSCustomer = isSpecialSupportOfferingEnabled((_d = allProducts.data) === null || _d === void 0 ? void 0 : _d.productsResult, selectedProduct);
     return (React.createElement("aside", { className: `grid-aside ${isSideBarExpanded ? '' : 'sidebar-collapsed'} ` },
         React.createElement("pfe-collapse-toggle", { "aria-label": `${isSideBarExpanded ? t('Collapse sidebar') : t('Expand sidebar')}`, "aria-controls": "case-details-aside-content", onClick: onToggleAside }, isSideBarExpanded ? (React.createElement("div", { className: `sidebar-header ${isExportingPDF ? 'hide-in-pdf' : ''}` },
             React.createElement("div", { className: "case-detail-collapse-panel" },
@@ -186,7 +196,7 @@ export function CaseDetailsAside(props) {
                 !isLoadingRecommendations && allDocs.length > 0 && (React.createElement(Tooltip, { content: t('Top recommendations'), position: "left" },
                     React.createElement(Button, { icon: React.createElement(Icon, { className: "pf-v6-u-p-sm", size: "lg" },
                             React.createElement(ListIcon, null)), variant: "link", onClick: () => setSectionToScollRef(topSolutionsRef), className: "sidebar-section-toggle-btn", "aria-label": t('Top recommendations') }))),
-                !caseEscalations.isFetching && (canCreateICE || (canCreateRME && isCreateRMEVisible)) && (React.createElement(Tooltip, { content: t('Request an escalation'), position: "left" },
+                !isEscalationsFetching && (canCreateICE || (canCreateRME && isCreateRMEVisible)) && (React.createElement(Tooltip, { content: t('Request an escalation'), position: "left" },
                     React.createElement(Button, { icon: React.createElement(Icon, { className: "pf-v6-u-p-sm", size: "lg" },
                             React.createElement(TrendUpIcon, null)), variant: "link", className: "sidebar-section-toggle-btn", onClick: () => setSectionToScollRef(createEscalationRef), "aria-label": t('Request an escalation') }))))))),
         React.createElement("pfe-collapse-panel", { className: "sidebar-content", "pfe-animation": "false", id: "case-details-aside-content", ref: caseDetailsAsidePanelRef },
@@ -213,6 +223,6 @@ export function CaseDetailsAside(props) {
                     React.createElement(ESSRemoteSession, { waitingOnCallback: waitingOnCallback, remoteSessionTermsAcked: acceptedRemoteSessionTerms, caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef, readOnly: canReadCase }))),
                 !isESSCustomer && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading remote session agreement section') } },
                     React.createElement(RemoteSessionAgreement, { caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef, waitingOnCallback: waitingOnCallback, acceptedRemoteSessionTerms: acceptedRemoteSessionTerms && waitingOnCallback, readOnly: canReadCase }))),
-                !caseEscalations.isFetching && isWritePermissionforCase && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading customer escalation section') } },
+                !isEscalationsFetching && isWritePermissionforCase && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading customer escalation section') } },
                     React.createElement(ActiveCustomerEscalation, { caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef })))))));
 }

package/lib/esm/components/CaseEditView/CaseDetailsErrorMessage.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDetailsErrorMessage.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsErrorMessage.tsx"],"names":[],"mappings":"AAEA,OAAO,EAAE,SAAS,EAAE,MAAM,0BAA0B,CAAC;AAErD,OAAO,KAAqB,MAAM,OAAO,CAAC;AAG1C,UAAU,MAAM;IACZ,OAAO,EAAE,OAAO,CAAC;IACjB,YAAY,EAAE,SAAS,CAAC;IACxB,WAAW,EAAE,OAAO,CAAC;IACrB,aAAa,EAAE,OAAO,CAAC;IACvB,UAAU,EAAE,MAAM,CAAC;IACnB,aAAa,CAAC,EAAE,OAAO,CAAC;CAC3B;AAID,wBAAgB,uBAAuB,CAAC,KAAK,EAAE,MAAM,qBA6EpD"}
+{"version":3,"file":"CaseDetailsErrorMessage.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsErrorMessage.tsx"],"names":[],"mappings":"AAEA,OAAO,EAAE,SAAS,EAAE,MAAM,0BAA0B,CAAC;AAErD,OAAO,KAAqB,MAAM,OAAO,CAAC;AAG1C,UAAU,MAAM;IACZ,OAAO,EAAE,OAAO,CAAC;IACjB,YAAY,EAAE,SAAS,CAAC;IACxB,WAAW,EAAE,OAAO,CAAC;IACrB,aAAa,EAAE,OAAO,CAAC;IACvB,UAAU,EAAE,MAAM,CAAC;IACnB,aAAa,CAAC,EAAE,OAAO,CAAC;CAC3B;AAID,wBAAgB,uBAAuB,CAAC,KAAK,EAAE,MAAM,qBA4FpD"}

package/lib/esm/components/CaseEditView/CaseDetailsErrorMessage.js

@@ -1,9 +1,9 @@
 import { AlertMessage, AlertType, errorMessageTitle, formattedApiErrorMessage } from '@rh-support/components';
 import { GlobalMetadataStateContext } from '@rh-support/react-context';
-import { getSFDCSecureSupportCaseLink } from '@rh-support/utils';
+import { CSS_ACCESS_RESTRICTION_ERROR_DETAIL, CSS_PORTAL_URL, getSFDCSecureSupportCaseLink } from '@rh-support/utils';
 import React, { useContext } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
-// Here we need to use 'detailMessage' from case API if user is not authorized to see case details
+// Here we need to use 'detailMessage' from case API if user is not authorized to see case detail
 const INVALID_CASE_GROUP_API_ERROR_DEFAULT_MESSAGE = 'Invalid group access';
 export function CaseDetailsErrorMessage(props) {
     const { globalMetadataState: { loggedInUserRights }, } = useContext(GlobalMetadataStateContext);
@@ -11,11 +11,13 @@ export function CaseDetailsErrorMessage(props) {
     // Initialize Default Props Below
     const { isInlineError = false, canReadCase, canManageCase, caseNumber, errorDetails } = props;
     const invalidCaseGroupErrorTitle = t('This case can only be viewed by a specific group');
+    const cssAccessRestrictionErrorTitle = t('This case is only available in Confirmed Sovereign Support');
     /* There can be two condition for HTTP 403 error
         1. Account mismatch.
         2. Invalid case group
     */
     const isCaseGroupError = (errorDetails === null || errorDetails === void 0 ? void 0 : errorDetails['detailMessage']) === INVALID_CASE_GROUP_API_ERROR_DEFAULT_MESSAGE;
+    const isCssAccessRestrictionError = (errorDetails === null || errorDetails === void 0 ? void 0 : errorDetails['detailMessage']) === CSS_ACCESS_RESTRICTION_ERROR_DETAIL;
     const getErrorMessage = () => {
         const { status, message = '' } = errorDetails || {};
         const customDefaultErrorMessage403 = isCaseGroupError
@@ -23,7 +25,14 @@ export function CaseDetailsErrorMessage(props) {
             : t('You are not authorized to see this case.');
         const errorMessage404 = t("Case number doesn't exist");
         let errorMessage403;
-        if (!canReadCase) {
+        if (isCssAccessRestrictionError) {
+            errorMessage403 = (React.createElement(React.Fragment, null,
+                "Open this case in the",
+                ' ',
+                React.createElement("a", { href: CSS_PORTAL_URL, "data-tracking-id": "css-access-restriction-portal-redirect" }, "Confirmed Sovereign Support portal"),
+                "."));
+        }
+        else if (!canReadCase) {
             errorMessage403 = customDefaultErrorMessage403;
         }
         else if (loggedInUserRights.data.isInternal() &&
@@ -48,8 +57,10 @@ export function CaseDetailsErrorMessage(props) {
     };
     return (React.createElement(AlertMessage, { variant: AlertType.DANGER, className: "pf-v6-u-mb-lg", show: true, 
         // Here customizing title of alert based on case group error.
-        title: errorMessageTitle(errorDetails, Object.assign({}, (isCaseGroupError && {
+        title: errorMessageTitle(errorDetails, Object.assign(Object.assign({}, (isCaseGroupError && {
             '403': { title: invalidCaseGroupErrorTitle },
+        })), (isCssAccessRestrictionError && {
+            '403': { title: cssAccessRestrictionErrorTitle },
         })), canManageCase), isInline: isInlineError },
         React.createElement(Trans, null, getErrorMessage())));
 }

package/lib/esm/components/CaseEditView/CaseDetailsTabs.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDetailsTabs.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsTabs.tsx"],"names":[],"mappings":"AAmBA,OAAO,KAAiD,MAAM,OAAO,CAAC;AAEtE,OAAO,EAAE,mBAAmB,EAAa,MAAM,kBAAkB,CAAC;AA0BlE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,mBAAmB,CAAC;IAChC,QAAQ,EAAE,MAAM,CAAC;IACjB,OAAO,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CACnD;AACD,wBAAgB,eAAe,CAAC,KAAK,EAAE,MAAM,qBAoS5C"}
+{"version":3,"file":"CaseDetailsTabs.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsTabs.tsx"],"names":[],"mappings":"AAkBA,OAAO,KAAiD,MAAM,OAAO,CAAC;AAEtE,OAAO,EAAE,mBAAmB,EAAa,MAAM,kBAAkB,CAAC;AA8BlE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,mBAAmB,CAAC;IAChC,QAAQ,EAAE,MAAM,CAAC;IACjB,OAAO,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CACnD;AACD,wBAAgB,eAAe,CAAC,KAAK,EAAE,MAAM,qBAoT5C"}

package/lib/esm/components/CaseEditView/CaseDetailsTabs.js

@@ -1,4 +1,4 @@
-import { Content, ContentVariants, Label, Popover, Tab, TabContent, Tabs, TabsComponent, TabTitleText, } from '@patternfly/react-core';
+import { Content, ContentVariants, Popover, Tab, TabContent, Tabs, TabsComponent, TabTitleText, } from '@patternfly/react-core';
 import ExternalLinkAltIcon from '@patternfly/react-icons/dist/js/icons/external-link-alt-icon';
 import InfoCircleIcon from '@patternfly/react-icons/dist/js/icons/info-circle-icon';
 import { ErrorBoundary, LoadingIndicator } from '@rh-support/components';
@@ -12,25 +12,42 @@ import { useParams } from 'react-router-dom';
 import { CaseDetailsTabsEnum } from '../../constants/caseDetailsConstants';
 import { useCaseSelector } from '../../context/CaseContext';
 import { useCaseDetailsPageStateContext } from '../../context/CaseDetailsPageContext';
+import { useCaseComments } from '../../hooks/useCaseComments';
 import { PDFContext } from './PDFContainer';
 import CaseDetailsManagement from './Tabs/CaseDetails/CaseDetailsManagement';
 import CaseHistory from './Tabs/CaseHistory/CaseHistory';
-import { CaseSummary } from './Tabs/CaseSummary/CaseSummary';
-const RelatedTasks = React.lazy(() => import(/* webpackChunkName: 'CaseBugzilla' */ './Tabs/RelatedTasks/RelatedTasks'));
-const CaseActionPlan = React.lazy(() => import(/* webpackChunkName: 'CaseActionPlan' */ './Tabs/CaseActionPlan/CaseActionPlan'));
+// TODO: Re-enable AI Case Summary tab when ready
+// import { CaseSummary } from './Tabs/CaseSummary/CaseSummary';
+// TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+// const RelatedTasks = React.lazy(
+//     () => import(/* webpackChunkName: 'CaseBugzilla' */ './Tabs/RelatedTasks/RelatedTasks')
+// );
+// TODO: Re-enable Action Plan tab when ready
+// const CaseActionPlan = React.lazy(
+//     () => import(/* webpackChunkName: 'CaseActionPlan' */ './Tabs/CaseActionPlan/CaseActionPlan')
+// );
 const CasePrivateNotes = React.lazy(() => import(/* webpackChunkName: 'CasePrivateNotes' */ './Tabs/CasePrivateNotes/CasePrivateNotes'));
 const CaseDiscussion = React.lazy(() => import(/* webpackChunkName: 'CaseDiscussion' */ './Tabs/CaseDiscussion/CaseDiscussion'));
 const RMEEscalationList = React.lazy(() => import(/* webpackChunkName: 'RMEEscalationList' */ './Tabs/RMEEscalations/RMEEscalationList'));
 export function CaseDetailsTabs(props) {
     const { caseNumber } = props;
     const { activeTab } = useParams();
-    const { globalMetadataState: { loggedInUserRights, loggedInUsersAccount, pcmConfig, viewAsCustomer }, } = useContext(GlobalMetadataStateContext);
-    const { accountNumber, chats, comments, status } = useCaseSelector((state) => ({
-        accountNumber: state.caseDetails.accountNumberRef,
-        chats: state.caseDetails.chats,
-        comments: state.caseDetails.comments,
-        status: state.caseDetails.status,
-    }), isEqual);
+    const { globalMetadataState: { loggedInUserRights, loggedInUsersAccount, pcmConfig }, } = useContext(GlobalMetadataStateContext);
+    const { accountNumber, status, caseSalesforceId, privateNotes } = useCaseSelector((state) => {
+        var _a;
+        return ({
+            accountNumber: state.caseDetails.accountNumberRef,
+            // TODO: Re-enable after GraphQL migration of chats
+            // chats: state.caseDetails.chats,
+            status: state.caseDetails.status,
+            caseSalesforceId: state.caseDetails.id,
+            privateNotes: (_a = state.caseDetails.notes) !== null && _a !== void 0 ? _a : '',
+        });
+    }, isEqual);
+    const { comments, loading: commentsLoading, error: commentsError, refetch: refetchComments, } = useCaseComments({
+        caseId: caseSalesforceId,
+        skip: !caseSalesforceId,
+    });
     const { t } = useTranslation();
     const [activeTabKey, setActiveTabKey] = useState(0);
     const { caseDetailsPageState: { caseEscalations }, } = useCaseDetailsPageStateContext();
@@ -40,8 +57,13 @@ export function CaseDetailsTabs(props) {
     //     resources.CASE_DETAILS,
     //     CaseDetailsFields.CASE_DETAILS_BUGZILLAS
     // );
-    const caseSummaryViewConfig = getConfigField(pcmConfig.data, 'is_case_summary_view_active', PCM_CONFIG_FIELD_TYPE.STRING);
-    const isCaseSummaryViewActive = caseSummaryViewConfig === '1';
+    // TODO: Re-enable AI Case Summary tab when ready
+    // const caseSummaryViewConfig = getConfigField(
+    //     pcmConfig.data,
+    //     'is_case_summary_view_active',
+    //     PCM_CONFIG_FIELD_TYPE.STRING
+    // );
+    // const isCaseSummaryViewActive = caseSummaryViewConfig === '1';
     const { isExportingPDF, pdfOption } = useContext(PDFContext);
     const canSeeRMEs = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_RMES);
     const [selectedTab, setSelectedTab] = useState(CaseDetailsTabsEnum.DISCUSSION);
@@ -49,15 +71,18 @@ export function CaseDetailsTabs(props) {
     // const bugZillaTabRef: React.MutableRefObject<HTMLDivElement> = useRef(null);
     const managementTabRef = useRef(null);
     const privateNotesTabRef = useRef(null);
-    const actionPlanTabRef = useRef(null);
+    // const actionPlanTabRef: React.MutableRefObject<HTMLDivElement> = useRef(null);
     const escalationTabRef = useRef(null);
-    const relatedTasksRef = useRef(null);
+    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+    // const relatedTasksRef: React.MutableRefObject<HTMLDivElement> = useRef(null);
     const caseHistoryTabRef = useRef(null);
-    const generateAiCaseSummaryTabRef = useRef(null);
+    // TODO: Re-enable AI Case Summary tab when ready
+    // const generateAiCaseSummaryTabRef: React.MutableRefObject<HTMLDivElement> = useRef(null);
     const tabsToRender = [];
-    const handleTabClick = (event, tabIndex) => {
-        setActiveTabKey(tabIndex);
-        setSelectedTab(tabsToRender[tabIndex].title);
+    const handleTabClick = (_event, tabIndex) => {
+        const index = Number(tabIndex);
+        setActiveTabKey(index);
+        setSelectedTab(tabsToRender[index].title);
     };
     const isCaseHistoryEnabled = getConfigField(pcmConfig.data, 'isCaseHistoryEnabled', PCM_CONFIG_FIELD_TYPE.FEATURE_FLAG);
     tabsToRender.push({
@@ -66,7 +91,10 @@ export function CaseDetailsTabs(props) {
         title: CaseDetailsTabsEnum.DISCUSSION,
         ref: discussionTabRef,
         routePath: 'discussion',
-        component: (React.createElement(CaseDiscussion, { caseNumber: caseNumber, tabRef: discussionTabRef, caseComments: comments, caseChats: chats, accountNumber: accountNumber, isDiscussionTab: selectedTab === CaseDetailsTabsEnum.DISCUSSION })),
+        component: (React.createElement(CaseDiscussion, { caseNumber: caseNumber, tabRef: discussionTabRef, caseComments: comments, commentsLoading: commentsLoading, commentsError: commentsError, 
+            // TODO: Re-enable after GraphQL migration of chats
+            // caseChats={chats}
+            accountNumber: accountNumber, isDiscussionTab: selectedTab === CaseDetailsTabsEnum.DISCUSSION, refetchComments: refetchComments })),
     });
     tabsToRender.push({
         'data-tracking-id': 'case-details-tab',
@@ -76,24 +104,26 @@ export function CaseDetailsTabs(props) {
         ref: managementTabRef,
         component: (React.createElement(CaseDetailsManagement, { caseNumber: caseNumber, routeProps: props.routeProps, tabRef: managementTabRef })),
     });
-    loggedInUserRights.data.isInternal() &&
-        !viewAsCustomer &&
-        tabsToRender.push({
-            'data-tracking-id': 'case-details-related-tasks-tab',
-            key: 'relatedTasks',
-            ref: relatedTasksRef,
-            routePath: 'related-tasks',
-            title: CaseDetailsTabsEnum.RELATED_TASKS,
-            component: React.createElement(RelatedTasks, null),
-        });
-    tabsToRender.push({
-        'data-tracking-id': 'case-details-actionplan-tab',
-        key: 'action plan',
-        ref: actionPlanTabRef,
-        title: CaseDetailsTabsEnum.ACTION_PLAN,
-        routePath: 'plan',
-        component: React.createElement(CaseActionPlan, { caseNumber: caseNumber }),
-    });
+    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+    // loggedInUserRights.data.isInternal() &&
+    //     !viewAsCustomer &&
+    //     tabsToRender.push({
+    //         'data-tracking-id': 'case-details-related-tasks-tab',
+    //         key: 'relatedTasks',
+    //         ref: relatedTasksRef,
+    //         routePath: 'related-tasks',
+    //         title: CaseDetailsTabsEnum.RELATED_TASKS,
+    //         component: <RelatedTasks />,
+    //     });
+    // TODO: Re-enable Action Plan tab when ready
+    // tabsToRender.push({
+    //     'data-tracking-id': 'case-details-actionplan-tab',
+    //     key: 'action plan',
+    //     ref: actionPlanTabRef,
+    //     title: CaseDetailsTabsEnum.ACTION_PLAN,
+    //     routePath: 'plan',
+    //     component: <CaseActionPlan caseNumber={caseNumber} />,
+    // });
     canSeePrivateNotes &&
         tabsToRender.push({
             'data-tracking-id': 'case-details-pvtnotes-tab',
@@ -101,7 +131,7 @@ export function CaseDetailsTabs(props) {
             ref: privateNotesTabRef,
             title: CaseDetailsTabsEnum.PRIVATE_NOTES,
             routePath: 'notes',
-            component: React.createElement(CasePrivateNotes, { caseNumber: caseNumber }),
+            component: React.createElement(CasePrivateNotes, { caseNumber: caseNumber, privateNotes: privateNotes }),
         });
     canSeeRMEs &&
         (caseEscalations.data || []).length > 0 &&
@@ -123,17 +153,18 @@ export function CaseDetailsTabs(props) {
             ref: caseHistoryTabRef,
             component: React.createElement(CaseHistory, { caseNumber: caseNumber }),
         });
-    !loggedInUsersAccount.data.secureSupport &&
-        !loggedInUsersAccount.data.hasConfirmedStatesideSupport &&
-        isCaseSummaryViewActive &&
-        tabsToRender.push({
-            'data-tracking-id': 'generate-ai-case-summary-tab',
-            title: CaseDetailsTabsEnum.GENERATE_AI_CASE_SUMMARY,
-            key: 'generate ai case summary',
-            routePath: 'generate-ai-case-summary',
-            ref: generateAiCaseSummaryTabRef,
-            component: React.createElement(CaseSummary, { caseNumber: caseNumber }),
-        });
+    // TODO: Re-enable AI Case Summary tab when ready
+    // !loggedInUsersAccount.data.secureSupport &&
+    //     !loggedInUsersAccount.data.hasConfirmedStatesideSupport &&
+    //     isCaseSummaryViewActive &&
+    //     tabsToRender.push({
+    //         'data-tracking-id': 'generate-ai-case-summary-tab',
+    //         title: CaseDetailsTabsEnum.GENERATE_AI_CASE_SUMMARY,
+    //         key: 'generate ai case summary',
+    //         routePath: 'generate-ai-case-summary',
+    //         ref: generateAiCaseSummaryTabRef,
+    //         component: <CaseSummary caseNumber={caseNumber} />,
+    //     });
     const getActiveTabKey = () => {
         if (!activeTab)
             return activeTabKey;
@@ -145,12 +176,8 @@ export function CaseDetailsTabs(props) {
         ? false
         : true;
     return (React.createElement("div", { className: "case-details-tabs", role: "region", ref: props.tabdRef },
-        React.createElement(Tabs, { className: isExportingPDF ? 'hide-in-pdf' : '', activeKey: getActiveTabKey(), component: TabsComponent.nav, onSelect: handleTabClick, "aria-label": t('Case details tabs') }, tabsToRender.map((tab, index) => (React.createElement(Tab, { eventKey: index, tabContentRef: tab.ref, tabContentId: `pf-tab-${index}-${tab.title.split(' ')[0]}-tabpanel`, key: tab.title, href: `#${props.basePath}/${tab.routePath}`, "data-tracking-id": tab['data-tracking-id'], title: React.createElement(TabTitleText, { className: tab.title === CaseDetailsTabsEnum.GENERATE_AI_CASE_SUMMARY ||
-                    tab.title === CaseDetailsTabsEnum.HISTORY
-                    ? 'tab-title-with-badge'
-                    : undefined },
+        React.createElement(Tabs, { className: isExportingPDF ? 'hide-in-pdf' : '', activeKey: getActiveTabKey(), component: TabsComponent.nav, onSelect: handleTabClick, "aria-label": t('Case details tabs') }, tabsToRender.map((tab, index) => (React.createElement(Tab, { eventKey: index, tabContentRef: tab.ref, tabContentId: `pf-tab-${index}-${tab.title.split(' ')[0]}-tabpanel`, key: tab.title, href: `#${props.basePath}/${tab.routePath}`, "data-tracking-id": tab['data-tracking-id'], title: React.createElement(TabTitleText, { className: tab.title === CaseDetailsTabsEnum.HISTORY ? 'tab-title-with-badge' : undefined },
                 React.createElement(Trans, null, tab.title),
-                tab.title === CaseDetailsTabsEnum.GENERATE_AI_CASE_SUMMARY && (React.createElement(Label, { isCompact: true, variant: "outline", className: "preview-label" }, "Preview")),
                 tab.title === CaseDetailsTabsEnum.HISTORY && (React.createElement(Popover, { "aria-label": "Track support case evolution with case history", triggerAction: "hover", bodyContent: React.createElement(React.Fragment, null,
                         React.createElement("p", null, "Track support case evolution with case history"),
                         React.createElement("a", { href: "https://access.redhat.com/articles/7120652", target: "_blank", rel: "noreferrer" },

package/lib/esm/components/CaseEditView/CaseOverview/CaseOwnerInfo.d.ts

@@ -3,6 +3,8 @@ import { IApiResponseDetails } from '@rh-support/types/shared';
 import React from 'react';
 interface IProps {
     owner: string;
+    isLoading: boolean;
+    isError: boolean;
     caseDetailsHydra: IApiResponseDetails<Partial<ICase>>;
 }
 export default function CaseOwnerInfo(props: IProps): React.JSX.Element;

package/lib/esm/components/CaseEditView/CaseOverview/CaseOwnerInfo.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseOwnerInfo.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/CaseOverview/CaseOwnerInfo.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,KAAK,EAAE,MAAM,qCAAqC,CAAC;AAI5D,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,KAAqB,MAAM,OAAO,CAAC;AAK1C,UAAU,MAAM;IACZ,KAAK,EAAE,MAAM,CAAC;IACd,SAAS,EAAE,OAAO,CAAC;IACnB,OAAO,EAAE,OAAO,CAAC;IACjB,gBAAgB,EAAE,mBAAmB,CAAC,OAAO,CAAC,KAAK,CAAC,CAAC,CAAC;CACzD;AAED,MAAM,CAAC,OAAO,UAAU,aAAa,CAAC,KAAK,EAAE,MAAM,qBAqElD"}

package/lib/esm/components/CaseEditView/CaseOverview/CaseOwnerInfo.js

@@ -8,9 +8,9 @@ export default function CaseOwnerInfo(props) {
     var _a, _b;
     const { isExportingPDF } = useContext(PDFContext);
     return (React.createElement("div", { className: `case-owner ${isExportingPDF ? 'hide-in-pdf' : ''}` },
-        React.createElement(LoadingIndicator, { isInline: true, show: props.caseDetailsHydra.isFetching }),
-        props.caseDetailsHydra.isError && React.createElement("div", null, "There was error loading case owner info"),
-        !props.caseDetailsHydra.isFetching && !props.caseDetailsHydra.isError && (React.createElement("div", null,
+        React.createElement(LoadingIndicator, { isInline: true, show: props.isLoading }),
+        props.isError && React.createElement("div", null, "There was error loading case owner info"),
+        !props.isLoading && !props.isError && (React.createElement("div", null,
             React.createElement("h3", { className: "subheading subheading-sm" },
                 React.createElement(Trans, null, "Assigned to")),
             props.owner,

package/lib/esm/components/CaseEditView/CaseOverview/CaseStatus.d.ts

@@ -2,9 +2,8 @@ import { IDClassNameProps } from '@rh-support/types/shared';
 import React from 'react';
 interface IProps extends IDClassNameProps {
     selectedStatus: string;
-    onStatusChange: (val: string) => void | Promise<void>;
+    onStatusChange: (portalStatus: string) => void | Promise<void>;
     isDisabled: boolean;
-    allStatuses: string[];
     isFetching: boolean;
     hasError: boolean;
 }

package/lib/esm/components/CaseEditView/CaseOverview/CaseStatus.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseStatus.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/CaseOverview/CaseStatus.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAI5D,OAAO,KAAwC,MAAM,OAAO,CAAC;AAO7D,UAAU,MAAO,SAAQ,gBAAgB;IACrC,cAAc,EAAE,MAAM,CAAC;IACvB,cAAc,EAAE,CAAC,YAAY,EAAE,MAAM,KAAK,IAAI,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IAC/D,UAAU,EAAE,OAAO,CAAC;IACpB,UAAU,EAAE,OAAO,CAAC;IACpB,QAAQ,EAAE,OAAO,CAAC;CACrB;AAOD,iBAAS,UAAU,CAAC,KAAK,EAAE,MAAM,qBAmEhC;kBAnEQ,UAAU;;;AAsEnB,eAAe,UAAU,CAAC"}