@qualityunit/liveagent-help 0.0.9 → 0.0.11

package/dist/assets/it-IT.js

@@ -1 +1 @@
-const t={"Getting started":"Per iniziare","Learn the basics":"Nozioni di base","Contact Us":"Contattaci"};export{t as default};
+const e="Gestisci",i="Agenti",t="Amministratori",a="Proprietario",o="Connetti",n="WhatsApp",r="Viber",s="Facebook",c="Instagram",l="Twitter",u="Crea",d="Tags",p="Dipartimenti",g="razzo",m="Fine",h="seleziona",v="prossimo",f="Scorciatoie",b="E-mail",y="Telefono",z="X",w="Youtube",k="Rapporti",A="Personalizzazioni",C={"Getting started":"Per iniziare","Learn the basics":"Nozioni di base","Add agents":"Aggiungi degli agenti","Add departments":"Aggiungi dei reparti","Connect email accounts":"Connetti gli account delle email","Connect social media":"Conntti i social media","Connect messaging apps":"Connetti le app di messaggistica","Create contact widget":"Crea un widget di contatto","Create call center":"Crea un call center","Configure customer portal":"Configurazione del portale clienti","Keyboard Shortcuts":"Scorciatoie della Tastiera","Improve your CX skills":"Migliora le tue competenze CX","Contact Us":"Contattaci",Manage:e,"Add agent":"Aggiungi un agente","Create agent account to complete this step.":"Crea un account agente per completare questo passaggio.","Next, let's further explore Departments and their purpose.":"Quindi, analizziamo ulteriormente i Reparti e il loro scopo.","Let's start by creating agent accounts for your colleagues and team members.":"Iniziamo creando account per agenti per i tuoi colleghi e membri del team.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Gli account dell'agente possono anche essere assegnati a reparti specifici in base alla loro area di competenza, e il software LiveAgent consente anche di gestire le autorizzazioni e i ruoli. Ad esempio, alcuni agenti potrebbero solo essere in grado di visualizzare e rispondere ai ticket, mentre altri potrebbero avere l'autorità per gestire i contenuti della base di conoscenza o addirittura altri agenti.","Types of LiveAgent account":"Tipi di account LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Per impostazione predefinita, ci sono tre tipi di account agenti in LiveAgent. Agente, Amministratore e Proprietario.",Agents:i,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Gli agenti possono visualizzare, rispondere e gestire i ticket, prendere chat/chiamate in diretta, scrivere e gestire contenuti della base di conoscenza, gestire contatti, creare le proprie risposte predefinite e messaggi pronti, gestire i propri profili di agente e visualizzare i propri rapporti di agente.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Gli amministratori, oltre alle autorizzazioni dei ruoli degli agenti, possono gestire gli account di altri agenti e amministratori (ma non l'account del proprietario), vedere tutti i report e configurare le impostazioni del sistema.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Oltre alle autorizzazioni del ruolo di amministratore, il proprietario può anche gestire la fatturazione dell'account LiveAgent e le impostazioni di pagamento.","Now, let’s create agent accounts for your coworkers and set their roles.":"Ora, creiamo account agenti per i tuoi collaboratori e impostiamo i loro ruoli.","Manage agents":"Gestisci gli agenti","Need help configuring your agent accounts? Learn more":"Hai bisogno di aiuto per configurare i tuoi account agenti? Scopri di più","Custom agent roles (paid feature)":"Ruoli personalizzati dell'agente (funzionalità a pagamento)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Oltre ai ruoli predefiniti, puoi stabilire ruoli su misura per gli agenti e concedere loro specifici permessi per soddisfare le tue esigenze operative uniche.","Create new department or rename default one to finish this step.":"Crea un nuovo reparto o rinomina quello predefinito per completare questo passaggio.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Ora che abbiamo Agenti e Reparti sistemati, dobbiamo stabilire alcune vie di comunicazione.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Aggiungere Dipartimenti al tuo account LiveAgent può migliorare significativamente l'efficienza del processo di supporto ai clienti.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Lo scopo di creare dei Reparti è quello di ordinare e assegnare ticket ai rispettivi team o agenti più adatti per gestirli. Questo non solo migliora l'efficienza e la produttività del supporto clienti, ma garantisce anche che le richieste dei clienti siano gestite da coloro con le giuste competenze.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Anche i reparti consentono flussi di lavoro strutturati. Puoi impostare regole e permessi di accesso per ciascun reparto, il che aiuta a mantenere un ambiente lavorativo organizzato.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Inoltre, i reparti possono fornire dati vitali per analisi e approfondimenti, offrendo un quadro chiaro di quali aree ricevono il maggior numero di richieste o necessitano di più risorse per migliorare il servizio clienti. La struttura del reparto aiuta anche a fornire un servizio più personalizzato poiché il cliente interagisce con specialisti che conoscono le loro specifiche preoccupazioni o esigenze.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Il tuo account LiveAgent ha già un reparto predefinito chiamato "Generale". Sentiti libero di rinominarlo o aggiungere nuovi reparti ora.',"Manage departments":"Gestire i reparti","Need help creating or configuring your departments? Learn more":"Hai bisogno di aiuto per creare o configurare i tuoi reparti? Scopri di più","Choose theme":"Scegli il tema","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":'Cominciamo scegliendo un tema del portale clienti. Ci sono alcune opzioni tra cui scegliere. Puoi utilizzare il pulsante di "Anteprima" per controllarle prima.',Connect:o,"Connect email accounts to complete this step.":"Connetti gli account email per completare questo passaggio.","If you are done with email accounts, it’s time to have a look at social media channels.":"Se hai finito con gli account email, è il momento di dare un'occhiata ai canali dei social media.","Create your new helpdesk email address":"Crea il tuo nuovo indirizzo email per l'helpdesk","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Iniziamo collegando i tuoi account di posta elettronica a LiveAgent, in modo da poter ricevere le e-mail come ticket e potervi rispondere senza problemi.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Due tipi di account email devono essere configurati in LiveAgent, in arrivo e in uscita. Spesso lo stesso account email viene utilizzato sia come account in arrivo che in uscita.","Incoming email accounts":"Account email in entrata","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Questi account ricevono le email del tuo cliente. Ogni email inviata a questi account è importata in LiveAgent, creando un ticket.","Need help connecting your email accounts? Learn more":"Hai bisogno di aiuto per collegare i tuoi account email? Scopri di più","Outgoing email accounts":"Account di posta elettronica in uscita","Your Built-in Email Account":"Il Tuo Account Email Integrato","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Ogni account LiveAgent ha un indirizzo email integrato, che funge sia da account email in entrata che in uscita. Forniamo gratuitamente questa casella di posta, ma contiene alcune limitazioni. È consigliato per l'uso durante la configurazione iniziale del tuo account LiveAgent e per i test fondamentali ma non per la comunicazione con i tuoi clienti.","connect email accounts":"connetti gli account delle email","Your built-in email address is: ":"Il tuo indirizzo email incorporato è: ","Feel free to send a test email to this address and see LiveAgent in action!":"Non esitare a inviare un'e-mail di prova a questo indirizzo per vedere LiveAgent in azione!","This step requires you to connect any messaging app you prefer.":"Questo passaggio richiede di collegare qualsiasi app di messaggistica che preferisci.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Ora presentiamo un altro aspetto essenziale del nostro strumento: la vasta gamma di widget di contatto che LiveAgent propone per la semplificarti il lavoro.","Connect Messaging apps":"Connetti le app di messaggistica","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Collegando queste piattaforme di messaggistica a LiveAgent, puoi rispondere ai tuoi clienti da un'unica piattaforma, eliminando la necessità di passare tra diverse app o account in modo continuativo.",Whatsapp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Collegando i tuoi account WhatsApp a LiveAgent, trasformerai senzproblemi tutti i messaggi WhatsApp in arrivo in ticket all'interno del sistema. Questo consente ai tuoi agenti di rispondere facilmente ed efficacemente a ogni richiesta del cliente ricevuta tramite WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Hai bisogno di aiuto per collegare i tuoi account WhatsApp? Scopri di più",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Collegando i tuoi account Viber con LiveAgent, tutti i messaggi Viber in arrivo vengono convertiti sistematicamente in singoli tiket all'interno della piattaforma. Questo consente ai tuoi agenti di gestire con più facilità .e velocità ciascuna richiesta dei clienti ricevuta tramite Viber.","Need help connecting your Viber accounts? Learn more":"Hai bisogno di aiuto per collegare i tuoi account Viber? Scopri di più",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connetti la tua pagina business di Facebook e trasforma tutti i post, i commenti e i messaggi privati inviati a quella pagina in ticket.","Need help connecting your Facebook accounts? Learn more":"Hai bisogno di aiuto per collegare i tuoi account Facebook? Scopri di più",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connetti la tua pagina aziendale di Instagram e trasforma tutti i post, commenti e messaggi privati inviati a quella pagina in ticket.","Need help connecting your Instagram accounts? Learn more":"Hai bisogno di aiuto per collegare i tuoi account Instagram? Scopri di più",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connetti la tua pagina aziendale di Twitter e trasforma tutti i post, commenti e messaggi privati inviati a quella pagina in ticket.","Need help connecting your X(Twitter) accounts? Learn more":"Hai bisogno di aiuto per collegare i tuoi account X(Twitter)? Scopri di più","Connecting social media account is needed to finalize this step.":"Collegare l'account dei social media è necessario per completare questo passaggio.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"E per quanto riguarda collegare gli account WhatsApp o Viber? Con LiveAgent, sei già apposto!","Connect your social media accounts":"Connetti i tuoi account dei social media","connect social media":"conntti i social media","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent può essere integrato con gli account Facebook, Instagram e X (Twitter) e trasformare le comunicazioni provenienti da questi canali in biglietti per una gestione migliore e più semplice. Avere tutti i social network disponibili collegati a LiveAgent ti permette di interagire e rispondere ai tuoi clienti da un'unica postazione, invece di passare continuamente da un account all'altro dei social media.","Integration possibilities with many VoIP providers worldwide":"Possibilità di integrazione con molti fornitori VoIP in tutto il mondo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Se il fornitore desiderato non è presente nell'elenco, è sempre possibile utilizzare il metodo di integrazione generale, ma non esitate a farcelo sapere! Faremo del nostro meglio per aggiungerli.","Unlimited call recording":"Registrazione delle chiamate illimitata","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Con le registrazioni delle chiamate illimitate, è possibile catturare ogni interazione telefonica, fornendo una risorsa preziosa per il controllo qualità e la formazione continua degli agenti.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Questa funzionalità consente di riprodurre saluti personalizzati o registrazioni informative per coinvolgere i chiamanti. Fornisce opzioni per la raccolta di dati durante l'interazione con la chiamata e consente ai chiamanti di interagire attraverso la segnalazione a toni. I chiamanti possono invocare varie azioni premendo i numeri, come ad esempio essere indirizzati all'agente o al reparto corretto o richiedere una richiamata.","Call Devices":"Dispositivi di Chiamata","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Se preferisci non gestire le chiamate attraverso il browser del PC, puoi collegare senza problemi un telefono hardware esterno a LiveAgent. Questa funzione consente di effettuare o rispondere facilmente alle chiamate, offrendo un metodo alternativo per la gestione delle interazioni telefoniche più adatto alle proprie esigenze.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Per offrirti una maggiore comodità, offriamo applicazioni mobili gratuite per le piattaforme Android e iOS. Queste applicazioni consentono di gestire le chiamate telefoniche di LiveAgent senza alcuno sforzo mentre si è in viaggio.","Call queue":"Coda di chiamata","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"La nostra funzionalità di Coda di chiamata garantisce che non vengano perse chiamate anche quando tutti gli agenti sono occupati. Le chiamate in arrivo entrano in una coda e attendono il loro turno fino a quando l'agente successivo disponibile può gestire la chiamata.","Create a call center":"Crea un call center","To complete this step, connect your phone number from VoIP.":"Per completare questo passaggio, collega il tuo numero di telefono da VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Ci siamo quasi. Manca solo un ultimo passo! Diamo un'occhiata al Portale clienti e a ciò che può offrire.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent fornisce una soluzione integrata di call center che ti consente di ricevere, rispondere e registrare chiamate telefoniche come ticket. Quindi, con pochi passaggi, puoi trasformare il tuo servizio di assistenza in un call center dinamico, eliminando la necessità di soluzioni di chiamata di terze parti.","What we offer?":"Che cosa offriamo?","warning icon":"icona di avviso","What do you need?":"Di cosa hai bisogno?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Ottieni un numero di telefono da un VoIP (Voice-over-internet provider).","Connect it with your LiveAgent account":"Collegalo al tuo account LiveAgent","Call center":"Call center","Upgrade your helpdesk to a active call center":"Aggiorna il tuo helpdesk a un call center attivo","Need help setting up your Call center? Learn more":"Hai bisogno di aiuto per configurare il tuo Call Center? Scopri di più","Chat buttons":"Pulsanti di chat","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Questi sono facilmente personalizzabili e permettono ai tuoi agenti di avviare immediatamente una live chat con i tuoi agenti direttamente dalla tua pagina web. Ci sono molti tipi e design predefiniti disponibili. Assicurati di darci un'occhiata!","Need help setting up your Chat Buttons? Learn more":"Hai bisogno di aiuto per impostare i tuoi Pulsanti di Chat? Scopri di più","Chat invitations":"Inviti alla chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Coinvolgi proattivamente i tuoi clienti inviando inviti automatici alla chat basati su criteri specifici, come le pagine visitate o il tempo trascorso su una pagina.","Need help setting up your Chat Invitations? Learn more":"Hai bisogno di aiuto per impostare i tuoi Inviti alla Chat? Scopri di più","Contact forms":"Moduli di contatto","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Questo widget consente ai clienti di inviare rapidamente le loro richieste o feedback come ticket direttamente dalla tua pagina web semplicemente facendo clic su un pulsante o compilando un modulo incorporato nella pagina.","Need help setting up your Contact Forms? Learn more":"Hai bisogno di aiuto per impostare i tuoi Moduli di Contatto? Scopri di più","Call buttons":"Pulsanti di chiamata","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Questi semplici pulsanti consentono ai tuoi clienti di avviare una chiamata diretta dal loro browser web con un agente disponibile del tuo team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Hai bisogno di aiuto per impostare i tuoi Pulsanti di Chiamata? Scopri di più","Video call buttons":"Pulsanti di videochiamata","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Come suggerisce il nome, questo pulsante offre un'opportunità di interazione faccia a faccia, consentendo ai clienti e agli agenti di connettersi in modo ancora più personale.","Need help setting up your Video Call Buttons? Learn more":"Hai bisogno di aiuto per impostare i tuoi Pulsanti di Videochiamata? Scopri di più","You can finish this step by creating any contact widget.":"Puoi completare questo passaggio creando qualsiasi widget di contatto.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Lo sapevi che con LiveAgent puoi gestire anche le chiamate vere e proprie?","Create contact widgets for your website":"Crea dei widget di contatto per il tuo sito web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent fornisce vari widget di contatto che mirano a migliorare la tua esperienza interattiva di servizio clienti e semplificare la comunicazione. Ognuno di questi widget offre un percorso unico per connettersi con i clienti, migliorando infine la loro esperienza e potenziando le tue performance nel servizio clienti.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Conosci già i principi fondamentali di LiveAgent? Allora procediamo con la configurazione.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Ora che hai compreso i principi fondamentali, è tempo di iniziare a configurare il software.","How does LiveAgent work?":"Come funziona LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Il software di helpdesk LiveAgent è uno strumento per il servizio clienti che aiuta a gestire e semplificare le interazioni con i clienti su più canali come email, live chat , chiamate telefoniche e social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Il software ordina automaticamente le query dei clienti in arrivo nei ticket e le assegna al reparto o agente appropriato utilizzando regole predefinite. Fornisce una singola casella di posta condivisa in cui gli agenti possono accedere e rispondere a tutte le richieste dei clienti. LiveAgent offre anche funzionalità come le regole di automazione, SLA, report, analytics e una base di conoscenze che aiuta nel self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In sostanza, LiveAgent migliora l'efficienza del servizio clienti e garantisce che tutte le comunicazioni con i clienti siano gestite in modo tempestivo e organizzato.","LiveAgent in a nutshell":"LiveAgent in poche parole","What is a ticket?":"Cosa è un ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket dell'helpdesk è essenzialmente una registrazione digitale della richiesta di aiuto o assistenza di un cliente. Il ticket contiene tutte le informazioni rilevanti sul problema o sulla richiesta del cliente, compresi i suoi dati di contatto, la natura del problema e tutte le interazioni avute con il cliente in merito al problema. Il ticket può provenire da diverse fonti, come e-mail, telefonate, live chat o messaggi sui social media.",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":`Man mano che la questione progredisce verso la risoluzione, il ticket viene aggiornato con nuove azioni, risposte o note. Il ticket passa attraverso vari stati - partendo dall'essere "nuovo", per diventare "risposto" quando un agente risponde, "aperto" quando il cliente risponde, e infine 'risolto' quando la questione è risolta. Se il ticket non viene riaperto, concluderà il suo ciclo con lo stato finale e irrevocabile 'chiuso'. Questo sistema garantisce che ogni problema del cliente venga sistematicamente tracciato, affrontato e risolto. Per aiutare nella gestione e distribuzione dei ticket, è importante creare un Reparto. Questo delega efficacemente autorità e responsabilità riguardanti i ticket, garantendo che ogni ticket venga indirizzato al team o persona corretti.`,Departments:p,"What is a department":"Cosa è un reparto",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':`Un Reparto si riferisce a un gruppo designato all'interno dell'organizzazione che gestisce ticket specifici o richieste dei clienti. Può rappresentare diverse aree funzionali all'interno di un'azienda come "Servizio Clienti", "Supporto Tecnico", "Fatturazione" o "Vendite", oppure può rappresentare diverse competenze linguistiche o abilità di squadra come “Vendite - Inglese”, “Vendite - Tedesco” o “Tecnico - 2° livello”. Ciò garantisce che i ticket vengano assegnati rapidamente alle persone giuste, il che può risolvere i problemi più velocemente e in modo più efficiente.`,"What is an agent?":"Cosa è un agente?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agente è un membro del team di assistenza che interagisce direttamente con i clienti per risolvere le loro richieste o problemi. Si tratta essenzialmente degli utenti del software LiveAgent all'interno del tuo account LiveAgent, incaricati di rispondere alle richieste dei clienti che arrivano come ticket.","Let's start":"Cominciamo",rocket:g,Finish:m,"Redo unfinished steps":"Ripeti i passaggi incompleti",check:h,next:v,"heading icon":"icona di intestazione","Skip this step":"Salta questo passaggio","You are all set":"Sei pronto","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Hai completato con successo tutti i passaggi per configurare il software del tuo helpdesk LiveAgent.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Assicurati di sperimentare tutte le varie funzioni e gli strumenti disponibili. Ricordati che la chiave del successo di un software come questo è sfruttare appieno le sue capacità. Continua a essere curioso, innovativo e sempre pronto a interagire con i clienti in modo significativo. Siamo ansiosi di vedere come questa piattaforma ti aiuterà a incrementare le interazioni con i clienti, a migliorare i tempi di risposta e a migliorare la soddisfazione generale dei clienti.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In caso tu abbia bisogno di assistenza o tu abbia delle domande, la nostra assistenza è a un solo click di distanza. Non esitare mai a ","reach out":"contattarci",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Vuoi navigare in LiveAgent in modo più rapido ed efficiente? Imparare a conoscere le scorciatoie disponibili velocizzerà sicuramente le tue attività e migliorerà la tua produttività. Visita la nostra pagina dedicata alle scorciatoie. ","Check out shortcuts":"Dai un'occhiata alle scorciatoie","Discover the secrets of LiveAgent":"Scopri i segreti di LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"E per coloro che vogliono di approfondire e realmente padroneggiare LiveAgent, abbiamo raccolto una collezione di articoli e guide pratiche che coprono una vasta gamma di argomenti. Quindi vai avanti e inizia a esplorare.","Improve your LiveAgent skills":"Migliora le tue competenze LiveAgent","We’d love to hear from you.":"Ci piacerebbe sentirti.","Need support or advice? We’re ready to listen.":"Hai bisogno di assistenza o consigli? Siamo pronti ad ascoltarti.","Direct contacts: ":"Contatti diretti: ","Don't hesitate to contact us! We are available 24/7.":"Non esitare a contattarci! Siamo disponibili 24/7.",Email:b,"Chat with us":"Chatta con noi","Message us":"Messaggiaci","Contact form":"Modulo di contatto","Contact for sales purposes:":"Contatto per scopi di vendita:",Phone:y,"(Toll Free in USA & Canada)":"(Gratuito negli Stati Uniti e in Canada)","(European Union & Worldwide)":"(Unione Europea e nel Mondo)","Our offices:":"I nostri uffici:","Self-help and system status:":"Autoassistenza e stato del sistema:","Find answers to your questions, day or night.":"Trova le risposte alle tue domande, giorno o notte.","Go to our support portal":"Vai al nostro portale di assistenza","Support portal":"Portale di assistenza","Looking for answers?":"Stai cercando le risposte?","Go to status page":"Vai alla pagina dello stato","Status page":"Pagina dello stato","Check out our service status":"Controlla lo stato del nostro servizio","Social networks:":"Social networks:","We’re looking forward to talking to you on social media.":"Non vediamo l'ora di parlare con te sui social media.","Connect with us":"Connettiti con noi","Join our community today":"Unisciti alla nostra community oggi stesso","Join our journey":"Unisciti al nostro viaggio","Let's make memories":"Creiamo dei ricordi",X:z,"Let's connect":"Connettiamoci","Join our tribe, let's grow":"Unisciti alla nostra famiglia, cresciamo insieme",Youtube:w,"Learn & grow on":"Impara e cresci ","Discover and thrive":"Scopri e cresci","Email templates":"Modelli di email","Personalize your customer interactions with customizable email templates.":"Personalizza le tue interazioni con i clienti con modelli di email personalizzabili.","Ticket Filters":"Filtri per i Ticket","Streamline ticket management by using filters to sort and organize your tickets.":"Semplifica la gestione dei ticket utilizzando filtri per ordinare e organizzare i tuoi ticket.","Agents ranking":"Valutazioni degli agenti","Enable your customers to assess the assistance provided by your support agents.":"Abilita i tuoi clienti a valutare l'assistenza fornita dai tuoi agenti di assistenza.","Canned Messages":"Messaggi Predefiniti","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Crea delle risposte predefinite per domande frequentemente poste per risposte rapide e coerenti.","Automatic Rules":"Regole Automatiche","Improve efficiency by creating predefined actions and workflows with rules.":"Migliora l'efficienza creando azioni e flussi di lavoro predefiniti con regole.","Ticket Tags":"Tag del Ticket","Enhance ticket organization and searchability by creating useful tags.":"Migliora l'organizzazione e la ricercabilità dei ticket creando tag utili.",Reports:k,"Gain valuable insights into your customer service operations through detailed reports.":"Ottieni preziose informazioni sulle tue operazioni di assistenza clienti attraverso report dettagliati.","SLA (Service Level Agreement)":"SLA (Service Level Agreement)","Define and monitor performance standards by creating Service Level Agreements.":"Definisci e monitora gli standard di prestazione creando degli Accordi sul Livello di Servizio.","Domain Parking":"Parcheggio di Dominio","Connect and use your own domain with your LiveAgent account.":"Connetti e utilizza il tuo dominio con il tuo account LiveAgent.",Customizations:A,"Personalize your LiveAgent according to your branding needs and preferences":"","Integrations & Plugins":"Integrazioni & Plugin","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Espandi la funzionalità di LiveAgent integrandolo con varie piattaforme tramite plugin.","Explore Other Features":"Scopri le Altre Funzionalità","Better understand and utilize the full range of features offered by LiveAgent.":"Comprendi meglio e utilizza l'intera gamma di funzionalità offerte da LiveAgent.","Provide excellent customer service.":"Fornisci un eccellente servizio clienti.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Per padroneggiare veramente LiveAgent, dai un'occhiata alla nostra collezione di articoli e guide pratiche.","Home tab":"Scheda Home","Open ticket to be solved (if any)":"Apri il ticket da risolvere (se ce n'è uno)","Resolve ticket":"Risolvi il ticket","Show predefined answers":"Mostra le risposte predefinite","Answer the chat":"Rispondi alla chat","Answer the chat on background":"Rispondi alla chat di sfondo","Open ticket on background":"Apri il ticket in background","Send message":"Invia il messaggio","Close ticket tab":"Chiudi la scheda di ticket","Close ticket window":"Chiudi la finestra di ticket","Show canned messages":"Mostra i messaggi predefiniti","Cycle through the opened ticket tabs":"Ciclo attraverso le schede dei ticket aperti","Previous or next tab":"Scheda precedente o successiva","Close active tab":"Chiudi la scheda attiva","Answer ticket":"Rispondi al ticket","Canned message":"Messaggio pronto","Predefined answers":"Risposte predefinite","Save time with keyboard shortcuts":"Risparmia tempo con le scorciatoie da tastiera","Use keyboard shortcuts to enhance your skills and productivity.":"Usa le scorciatoie da tastiera per migliorare le tue abilità e la tua produttività.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Quando posizioni il puntatore su determinati elementi, verrà visualizzato un suggerimento se è disponibile una scorciatoia."};export{t as Admins,i as Agents,o as Connect,u as Create,A as Customizations,p as Departments,b as Email,s as Facebook,m as Finish,c as Instagram,e as Manage,a as Owner,y as Phone,k as Reports,f as Shortcuts,d as Tags,l as Twitter,r as Viber,n as Whatsapp,z as X,w as Youtube,h as check,C as default,v as next,g as rocket};

package/dist/assets/ja-JP.js

@@ -1 +1 @@
-const t={"Getting started":"はじめに","Learn the basics":"基礎を学ぶ","Contact Us":"お問い合わせください"};export{t as default};
+const t="エージェント",e="管理者",n="所有者",s="接続",o="Viber",a="Facebook",c="Instagram",r="Twitter",i="作成",m="タグ",C="チーム",b="電子メール",g="電話",l="レポート",w={"Getting started":"はじめに","Learn the basics":"基礎を学ぶ","Contact Us":"お問い合わせください",Agents:t,Admins:e,Owner:n,Connect:s,Viber:o,Facebook:a,Instagram:c,Twitter:r,"Mobile apps":"モバイルアプリ","What we offer?":"提供するものは？","Chat buttons":"チャットボタン","Contact forms":"問合せフォーム","Call buttons":"通話ボタン",Create:i,Tags:m,Departments:C,Email:b,"Contact form":"問合せフォーム",Phone:g,"Connect with us":"私達と繋がってください","Email templates":"メールテンプレート",Reports:l,"Resolve ticket":"チケットを解決","Answer ticket":"チケットに回答","Canned message":"よく使うフレーズ","Predefined answers":"メール定型文"};export{e as Admins,t as Agents,s as Connect,i as Create,C as Departments,b as Email,a as Facebook,c as Instagram,n as Owner,g as Phone,l as Reports,m as Tags,r as Twitter,o as Viber,w as default};

package/dist/assets/ko-KR.js

@@ -1 +1 @@
-const t={"Getting started":"시작","Contact Us":"문의 주십시오."};export{t as default};
+const t="상담원",e="관리자",s="소유자",n="Facebook",o="Twitter",a="생성",c="태그",r="부서",i="이메일",m="전화",l="보고서",d={"Getting started":"시작","Contact Us":"문의 주십시오.",Agents:t,Admins:e,Owner:s,Facebook:n,Twitter:o,"Call buttons":"Call 버튼",Create:a,Tags:c,Departments:r,Email:i,"Contact form":"문의 양식",Phone:m,"Email templates":"이메일 템플릿",Reports:l,"Answer ticket":"티켓 답변","Canned message":"준비된 메세지","Predefined answers":"미리 준비된 답변"};export{e as Admins,t as Agents,a as Create,r as Departments,i as Email,n as Facebook,s as Owner,m as Phone,l as Reports,c as Tags,o as Twitter,d as default};

package/dist/assets/lt-LT.js

@@ -1 +1 @@
-const t={"Getting started":"Darbo pradžia","Learn the basics":"Išmokite pagrindus","Contact Us":"Susisiekite su mumis"};export{t as default};
+const t="Valdyti",e="Agentai",a="Administratoriai",i="Savininkas",s="Sujungti",n="Viber",o="Facebook",r="Instagram",u="Twitter",m="Sukurti",g="Žymos",c="Skyrius",l="El. paštas",k="Telefonas",p="Ataskaitos",d={"Getting started":"Darbo pradžia","Learn the basics":"Išmokite pagrindus","Add agents":"Pridėti agentų","Add departments":"Pridėti skyrių","Connect email accounts":"Prijungti el. p. paskyrų","Connect social media":"Prijungti socialinius tinklus","Connect messaging apps":"Prijungti žinučių programėles","Create contact widget":"Sukurti kontaktų valdiklį","Create call center":"Sukurti skambučių centrą","Configure customer portal":"Konfigūruoti klientų portalą","Keyboard Shortcuts":"Spartieji klavišai","Improve your CX skills":"Patobulinkite savo CX įgūdžius","Contact Us":"Susisiekite su mumis",Manage:t,"Add agent":"Pridėti agentą","Create agent account to complete this step.":"Sukurkite agento paskyrą, kad užbaigtumėte šį žingsnį.","Next, let's further explore Departments and their purpose.":"Toliau, patyrinėkime Skyrius ir jų tikslą.","Let's start by creating agent accounts for your colleagues and team members.":"Pradėkime sukurdami agentų paskyras kolegoms ir komandos nariams.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agentų paskyros taip pat gali būti priskirtos konkretiems skyriams, atsižvelgiant į jų kompetencijos sritį, o LiveAgent programinė įranga netgi leidžia jums valdyti jų teises ir vaidmenis.","Types of LiveAgent account":"LiveAgent paskyrų tipai","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Pagal numatytuosius nustatymus, LiveAgent turi tris agentų paskyrų tipus. Agentas, Administratorius ir Savininkas.",Agents:e,Admins:a,Owner:i,Connect:s,Viber:n,Facebook:o,Instagram:r,Twitter:u,"Mobile apps":"Mobiliosios programėlės","What we offer?":"Ką mes siūlome?","Chat buttons":"Pokalbių mygtukai","Contact forms":"Kontaktų formos","Call buttons":"Skambučio mygtukai",Create:m,Tags:g,Departments:c,Email:l,"Contact form":"Kontaktinė forma",Phone:k,"Connect with us":"Susisiekti su mumis","Email templates":"El. laiškų šablonai",Reports:p,"Resolve ticket":"Išspręsti bilietą","Answer ticket":"Atsakyti į bilietą","Canned message":"Šablonininė žinutė","Predefined answers":"Iš anksto nustatyti atsakymai"};export{a as Admins,e as Agents,s as Connect,m as Create,c as Departments,l as Email,o as Facebook,r as Instagram,t as Manage,i as Owner,k as Phone,p as Reports,g as Tags,u as Twitter,n as Viber,d as default};

package/dist/assets/lv-LV.js

@@ -1 +1 @@
-const a={"Getting started":"Darba sākšana","Learn the basics":"Apgūt pamatus","Contact Us":"Sazinieties ar mums"};export{a as default};
+const e="Pārvaldīt",a="Aģenti",t="Administratori",i="Īpašnieks",s="Savienot",n="WhatsApp",o="Viber",r="Facebook",u="Instagram",l="Twitter",m="Izveidot",p="Birkas",d="Nodaļas",c="raķete",k="Pabeigt",v="pārbaudīt",g="tālāk",h="Saīsnes",b="E-pasts",j="Tālrunis",z="X",f="Youtube",y="Atskaites",w="Pielāgojumi",A={"Getting started":"Darba sākšana","Learn the basics":"Apgūt pamatus","Add agents":"Pievienot aģentus","Add departments":"Pievienot nodaļas","Connect email accounts":"Savienot e-pasta kontus","Connect social media":"Savienot sociālos medijus","Connect messaging apps":"Savienot ziņapmaiņas lietotnes","Create contact widget":"Izveidot kontaktu logrīku","Create call center":"Izveidot zvanu centru","Configure customer portal":"Konfigurēt klientu portālu","Keyboard Shortcuts":"Tastatūras Saīsnes","Improve your CX skills":"Uzlabojiet savas klientu pieredzes prasmes","Contact Us":"Sazinieties ar mums",Manage:e,"Add agent":"Pievienot aģentu","Create agent account to complete this step.":"Izveidot aģenta kontu, lai pabeigtu šo soli.","Next, let's further explore Departments and their purpose.":"Tagad, tālāk izpētīsim Nodaļas un to mērķi.","Let's start by creating agent accounts for your colleagues and team members.":"Sāksim, izveidojot aģentu kontus saviem kolēģiem un komandas locekļiem.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Aģentu kontus var piešķirt arī konkrētām nodaļām, balstoties uz to kompetences jomu un LiveAgent programmatūra pat ļauj jums pārvaldīt viņu atļaujas un lomas.","Types of LiveAgent account":"LiveAgent kontu veidi","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Pēc noklusējuma LiveAgent ir trīs aģentu kontu veidi. Aģents, Administrators un Īpašnieks.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Aģenti var skatīt, atbildēt un pārvaldīt pieteikumus, atbildēt tiešsaistes čatiem/zvaniem, rakstīt un pārvaldīt zināšanu bāzes saturu, pārvaldīt kontaktpersonas, izveidot savas iepriekšsagatavotas ziņas un iepriekš definētas atbildes, pārvaldīt savus aģentu profilus un skatīt savas aģentu atskaites.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administratori, papildus aģenta lomas atļaujām, var pārvaldīt citu aģentu un administratoru kontus (bet ne īpašnieka kontu), redzēt visas atskaites un konfigurēt sistēmas iestatījumus.",Owner:i,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Papildus administratora lomas atļaujām, īpašnieks var arī pārvaldīt LiveAgent konta norēķinu un maksājumu iestatījumus.","Now, let’s create agent accounts for your coworkers and set their roles.":"Tagad izveidosim aģentu kontus jūsu kolēģiem un iestatīsim viņu lomas.","Manage agents":"Pārvaldīt aģentus","Need help configuring your agent accounts? Learn more":"Vajadzīga palīdzība, konfigurējot savu aģentu kontus? Uzziniet vairāk","Custom agent roles (paid feature)":"Pielāgotas aģenta lomas (maksas funkcija)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Papildus noklusētajām lomām jūs varat izveidot pielāgotas aģenta lomas un piešķirt tām konkrētas atļaujas, lai tās atbilstu jūsu unikālajām vajadzībām.","Create new department or rename default one to finish this step.":"Izveidojiet jaunu nodaļu vai pārdēvējiet noklusējuma nodaļu, lai pabeigtu šo soli.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Tagad, kad aģenti un nodaļas ir sakārtotas, mums nepieciešams izveidot dažus saziņas kanālus.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Pievienojot Nodaļas savam LiveAgent kontam, varat ievērojami uzlabot sava klientu atbalsta procesa efektivitāti.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Nodaļu izveides mērķis ir kārtot un piešķirt pieteikumus attiecīgajām komandām vai aģentiem, kas ir vispiemērotākie to apstrādei. Tas ne tikai uzlabo klientu atbalsta efektivitāti un produktivitāti, bet arī nodrošina, ka klientu vaicājumus risina tie, kuriem ir atbilstoša pieredze.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Nodaļas nodrošina arī strukturētas darbplūsmas. Katrai nodaļai varat iestatīt nosacījumus un piekļuves atļaujas, kas palīdz uzturēt sakārtotu darba vidi.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Turklāt nodaļas var nodrošināt svarīgus datus analīzei un ieskatiem, sniedzot skaidru priekšstatu par to, kurās jomās tiek saņemts visvairāk pieprasījumu vai kurām ir nepieciešams vairāk resursu, lai uzlabotu klientu apkalpošanu. Nodaļu struktūra palīdz nodrošināt arī personalizētāku pakalpojumu, jo klients mijiedarbojas ar speciālistiem, kas ir pazīstams ar viņu konkrētajām problēmām vai vajadzībām.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Jūsu LiveAgent kontā jau ir viena noklusējuma nodaļa ar nosaukumu “Vispārējā”. Droši varat tagad to pārdēvēt vai pievienot jaunas nodaļas.","Manage departments":"Pārvaldīt nodaļas","Need help creating or configuring your departments? Learn more":"Vajadzīga palīdzība, izveidojot vai konfigurējot savas nodaļas? Uzziniet vairāk","Choose theme":"Izvēlieties tēmu","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":"Sāksim, izvēloties klientu portāla tēmu. Jūsu izvēlei pieejamas vairākas iespējas. Varat izmantot “Priekšskata” pogu, lai vispirms tās apskatītu.",Connect:s,"Connect email accounts to complete this step.":"Pievienojiet e-pasta kontus, lai pabeigtu šo soli.","If you are done with email accounts, it’s time to have a look at social media channels.":"Ja esat pabeidzis darbu ar e-pastu kontiem, ir pienācis laiks ielūkoties sociālo mediju kanālos.","Create your new helpdesk email address":"Izveidojiet sava jaunā palīdzības dienesta e-pasta adresi","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Sāksim, savienojot jūsu e-pasta kontus ar LiveAgent, kas ļaus jums saņemt e-pastus kā pieteikumus un bez sarežģījumiem tos apstrādāt.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"LiveAgent ir jāiestata divu veidu e-pasta konti - ienākošais un izejošais. Bieži viens un tas pats e-pasta konts tiek izmantots gan kā ienākošais, gan izejošais konts.","Incoming email accounts":"Ienākošo e-pastu konti","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Šie konti saņem jūsu klientu e-pastus. Katrs e-pasts, kas tiek nosūtīts uz šiem kontiem, tiek importēts LiveAgent, radot pieteikumu.","Need help connecting your email accounts? Learn more":"Vajadzīga palīdzība savu e-pasta kontu savienošanai? Uzziniet vairāk","Outgoing email accounts":"Izejošo e-pastu konti","Your Built-in Email Account":"Jūsu Iebūvētais E-pasta Konts","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Katram LiveAgent kontam ir iebūvēta e-pasta adrese, kas darbojas gan kā ienākošā, gan izejošā e-pasta konts. Mēs piedāvājam šo pastkasti bez maksas, taču tai ir daži ierobežojumi. To ieteicams izmantot LiveAgent konta sākotnējās iestatīšanas laikā un vispārējai testēšanai, bet ne reālai saziņai ar klientiem.","connect email accounts":"savienojiet e-pasta kontus","Your built-in email address is: ":"Jūsu iebūvētā e-pasta adrese ir: ","Feel free to send a test email to this address and see LiveAgent in action!":"Jūs varat droši nosūtīt testa e-pastu uz šo adresi un redzēt LiveAgent darbībā!","This step requires you to connect any messaging app you prefer.":"Šī solis prasa, lai pievienojat jebkuru jūsu iecienīto ziņapmaiņas lietotni.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Tagad iepazīstināsim ar vēl vienu mūsu rīka būtisku aspektu - dažādo kontaktu spraudņu klāstu, ko LiveAgent piedāvā jūsu ērtībai.","Connect Messaging apps":"Pievienojiet Ziņapmaiņas lietotnes","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Pievienojot šīs ziņapmaiņas platformas LiveAgent, jūs varat atbildēt saviem klientiem no vienas vienotas platformas, izslēdzot nepieciešamību nepārtraukti pārslēgties starp dažādām lietotnēm vai kontiem.",Whatsapp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Savienojot savus WhatsApp kontus ar LiveAgent, visas ienākošās WhatsApp ziņas bez problēmām sistēmā pārvērtīsies par pieteikumiem. Tas nodrošina jūsu aģentiem vieglu un efektīvu atbildēšanu uz ikvienu klienta pieprasījumu, kas saņemts caur WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Vajadzīga palīdzība savu WhatsApp kontu pievienošanai? Uzziniet vairāk",Viber:o,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Savienojot savus Viber kontus ar LiveAgent, visas ienākošās Viber ziņas sistemātiski tiek pārveidotas par atsevišķiem pieteikumiem mūsu platformā. Tas ļauj jūsu aģentiem ātri un bez liekām rūpēm risināt ikvienu klienta pieprasījumu, kas saņemts caur Viber.","Need help connecting your Viber accounts? Learn more":"Vajadzīga palīdzība savu Viber kontu savienošanai? Uzziniet vairāk",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pievienojiet savu Facebook uzņēmuma lapu un pārvērtiet visas publikācijas, komentārus un privātās ziņas, kas nosūtītas uz šo lapu, par pieteikumiem.","Need help connecting your Facebook accounts? Learn more":"Vajadzīga palīdzība savu Facebook kontu savienošanai? Uzziniet vairāk",Instagram:u,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pievienojiet savu Instagram uzņēmuma lapu un pārvērtiet visas publikācijas, komentārus un privātās ziņas, kas nosūtītas uz šo lapu, par pieteikumiem.","Need help connecting your Instagram accounts? Learn more":"Vajadzīga palīdzība savu Instagram kontu savienošanai? Uzziniet vairāk",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pievienojiet savu Twitter uzņēmuma lapu un pārvērtiet visas publikācijas, komentārus un privātās ziņas, kas nosūtītas uz šo lapu, par pieteikumiem.","Need help connecting your X(Twitter) accounts? Learn more":"Vajadzīga palīdzība savu X(Twitter) kontu savienošanai? Uzziniet vairāk","Connecting social media account is needed to finalize this step.":"Lai pabeigtu šo soli, nepieciešams pievienot sociālo mediju kontu.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Un kā būtu ar iespēju pievienot WhatsApp vai Viber kontiem? Mēs, LiveAgent, esam par to parūpējušies!","Connect your social media accounts":"Pievienojiet savus sociālo mediju kontus","connect social media":"savienot sociālos medijus","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent var tikt integrēts ar Facebook, Instagram un X(Twitter) kontiem un pārvērst saziņu no šiem kanāliem par pieteikumiem labākai un vienkāršākai pārvaldībai. Visu pieejamo sociālo tīklu pieslēgšana LiveAgent ļauj jums mijiedarboties un atbildēt saviem klientiem no vienas vietas, nevis pastāvīgi pārslēdzoties starp saviem sociālo mediju kontiem.","Integration possibilities with many VoIP providers worldwide":"Iespējas integrēties ar daudziem VoIP pakalpojumu sniedzējiem visā pasaulē","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Ja jums vēlamais pakalpojumu sniedzējs nav sarakstā, vienmēr var izmantot vispārīgo integrācijas metodi, bet droši dodiet mums ziņu par to un mēs darīsim visu iespējamo, lai pievienotu arī to.","Unlimited call recording":"Neierobežota zvanu ierakstīšana","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Izmantojot neierobežotus zvanu ierakstus jūs varat fiksēt katru mijiedarbību pa tālruni, sniedzot vērtīgu resursu kvalitātes kontrolei un nepārtrauktai aģentu apmācībai.","IVR (interactive voice response)":"IVR (interaktīvā balss atbilde)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Šī funkcija ļauj jums atskaņot pielāgotus sveicienus vai informatīvus ierakstus, lai mijiedarbotos ar zvanītājiem. Tā sniedz iespējas datu apkopošanai zvanu laikā un ļauj zvanītājiem mijiedarboties, izmantojot taustiņu toni. Zvanītāji var veikt dažādas darbības, spiežot ciparus, piemēram, tikt pārsūtītam pie pareizā aģenta vai nodaļas vai pieprasīt atzvanu.","Call Devices":"Zvanīšanas Ierīces","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Ja jūs dodat priekšroku neapstrādāt zvanus caur datora pārlūku, jūs varat LiveAgent bez problēmām pieslēgt ārēju aparatūras tālruni. Šī funkcija ļauj jums viegli veikt zvanus vai atbildēt uz tiem, piedāvājot alternatīvu metodi, kā pārvaldīt tālruņa mijiedarbību - tādu, kas vislabāk atbilst jūsu ērtībai.","Mobile apps":"Mobilās lietotnes","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Lai nodrošinātu jums papildu ērtības, piedāvājam bezmaksas mobilās lietotnes gan Android, gan iOS platformām. Šīs lietotnes ļauj jums bez liekiem sarežģījumiem pārvaldīt LiveAgent zvanus, esot ceļā.","Call queue":"Zvanu rinda","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Mūsu Zvanu rindas funkcija nodrošina, ka netiek palaists garām neviens zvans, pat ja visi aģenti ir aizņemti. Ienākošie zvani nonāk rindā un gaida savu kārtu līdz nākamais pieejamais aģents var apstrādāt zvanu.","Create a call center":"Izveidojiet zvanu centru","To complete this step, connect your phone number from VoIP.":"Lai pabeigtu šo soli, savienojiet savu tālruņa numuru no VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Mēs esam gandrīz pabeiguši. Atlicis vien pēdējais solis! Apskatīsim Klientu Portālu un to, ko tas piedāvā.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent piedāvā integrētu zvanu centra risinājumu, kas ļauj jums saņemt, atbildēt un reģistrēt tālruņa zvanus kā pieteikumus. Tātad, veicot vien dažus soļus, jūs varat pārvērst savu palīdzības dienestu par dinamisku zvanu centru, iztiekot bez trešo pušu zvanīšanas risinājumiem.","What we offer?":"Ko mēs piedāvājam?","warning icon":"brīdinājuma ikona","What do you need?":"Kas Jums ir nepieciešams?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Iegūstiet tālruņa numuru no VoIP (balss-caur-internetu pakalpojuma sniedzēja).","Connect it with your LiveAgent account":"Savienojiet to ar savu LiveAgent kontu","Call center":"Zvanu centrs","Upgrade your helpdesk to a active call center":"Jauniniet savu palīdzības dienestu un padariet to par aktīvo zvanu centru","Need help setting up your Call center? Learn more":"Vajadzīga palīdzība iestatot jūsu Zvanu centru? Uzziniet vairāk","Chat buttons":"Čata pogas","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Tie ir viegli pielāgojami un ļauj jūsu klientiem nekavējoties uzsākt tiešsaistes čatu ar jūsu aģentiem tieši no jūsu mājaslapas. Ir pieejami daudzi veidi un iepriekš izveidoti dizaini. Noteikti apskatiet tos!","Need help setting up your Chat Buttons? Learn more":"Vajadzīga palīdzība iestatot jūsu Čata Pogas? Uzziniet vairāk","Chat invitations":"Čata uzaicinājumi","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktīvi iesaistiet savus klientus, nosūtot automātiskus čata uzaicinājumus, balstoties uz konkrētiem kritērijiem, piemēram, apmeklētajām lapām vai lapā pavadīto laiku.","Need help setting up your Chat Invitations? Learn more":"Vajadzīga palīdzība iestatot jūsu Čata Uzaicinājumus? Uzziniet vairāk","Contact forms":"Kontaktformas","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Šis logrīks ļauj klientiem ātri nosūtīt savus pieprasījumus vai atsauksmes kā pieteikumus tieši jūsu mājaslapā, vienkārši noklikšķinot uz pogas vai aizpildot lapā esošo formu.","Need help setting up your Contact Forms? Learn more":"Vajadzīga palīdzība iestatot jūsu Kontaktformas? Uzziniet vairāk","Call buttons":"Zvana pogas","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Šīs vienkāršās pogas ļauj jūsu klientiem sākt tiešu zvanu jūsu LiveAgent komandas pieejamajam aģentam no savas tīmekļa pārlūkprogrammas.","Need help setting up your Call Buttons? Learn more":"Vajadzīga palīdzība iestatot jūsu Zvana Pogas? Uzziniet vairāk","Video call buttons":"Videozvana pogas","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":'Kā norāda nosaukums, šī poga piedāvā iespēju mijiedarboties "aci pret aci", ļaujot klientiem un aģentiem sazināties vēl personiskāk.',"Need help setting up your Video Call Buttons? Learn more":"Vajadzīga palīdzība iestatot jūsu Videozvana Pogas? Uzziniet vairāk","You can finish this step by creating any contact widget.":"Jūs varat pabeigt šo soli, izveidojot jebkuru kontaktu logrīku.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Vai jūs zinājāt, ka ar LiveAgent jūs varat pārvaldīt arī parastos tālruņa zvanus?","Create contact widgets for your website":"Izveidojiet kontaktu logrīkus jūsu mājaslapai","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent piedāvā dažādus kontaktu logrīkus, kuru mērķis ir uzlabot jūsu interaktīvo klientu apkalpošanas pieredzi un optimizēt saziņu. Katrs no šiem logrīkiem piedāvā unikālu veidu, kā sazināties ar klientiem, galu galā uzlabojot viņu pieredzi un uzlabojot jūsu klientu apkalpošanas veiktspēju.",Create:m,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Jau esiet pazīstami ar LiveAgent pamatprincipiem? Tad turpināsim iestatīšanu.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Tagad, kad esat sapratuši pamatus, ir pienācis laiks sākt iestatīt programmatūru.","How does LiveAgent work?":"Kā darbojas LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent palīdzības dienesta sistēma ir klientu apkalpošanas rīks, kas palīdz pārvaldīt un optimizēt saziņu ar klientiem dažādos kanālos, piemēram, e-pastā, tiešsaistes čatā, tālruņa zvanos un sociālajos medijos.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Programmatūra automātiski sašķiro ienākošos klientu pieprasījumus pieteikumos un piešķir tos attiecīgajai nodaļai vai aģentam, izmantojot iepriekš definētus nosacījumus. Tas rada vienotu, koplietotu iesūtni, kurā aģenti var piekļūt un atbildēt uz visiem klientu pieprasījumiem. LiveAgent piedāvā arī tādas funkcijas kā automatizācijas nosacījumi, SLA, atskaites, analīze un zināšanu bāze, kas palīdz pašapkalpošanās procesā.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Būtībā LiveAgent uzlabo jūsu klientu apkalpošanas efektivitāti un nodrošina, ka visa klientu saziņa tiek apstrādāta savlaicīgi un sakārtotā veidā.","LiveAgent in a nutshell":"LiveAgent īsumā","What is a ticket?":"Kas ir pieteikums?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Palīdzības dienesta pieteikums būtībā ir digitāls ieraksts par klienta pieprasījumu pēc palīdzības vai atbalsta. Šajā pieteikumā ir visi būtiskie dati par klienta problēmu vai pieprasījumu, ieskaitot viņa kontaktinformāciju, problēmas būtību un jebkuru saziņu, kas ir bijusi ar klientu attiecībā uz šo problēmu. Pieteikums var rasties no dažādiem avotiem, piemēram, e-pastiem, zvana, tiešsaistes čata vai sociālo mediju ziņām.",Tags:p,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Problēmai virzoties risinājuma virzienā, pieteikums tiek atjaunināts, tajā reģistrējot jaunas darbības, atbildes vai piezīmes. Pieteikums iziet cauri dažādiem stāvokļiem — sākot no “jauns” līdz “atbildēts”, kad aģents atbild, “atvērts”, kad klients atbild, un beidzot “atrisināts”, kad problēma ir atrisināta. Ja pieteikums netiks atvērts atkārtoti, tas noslēgs savu ciklu ar galīgu un neatgriezenisku statusu “slēgts”. Šī sistēma nodrošina, ka katra klienta problēma tiek sistemātiski kontrolēta, risināta un atrisināta. Lai palīdzētu pārvaldīt un sadalīt pieteikumus, ir svarīgi izveidot nodaļas. Tas efektīvi deleģē pilnvaras un atbildību saistībā ar pieteikumiem, nodrošinot, ka katrs pieteikums tiek novirzīts īstajai komandai vai personai.",Departments:d,"What is a department":"Kas ir nodaļa",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Nodaļa apzīmē noteiktu grupu uzņēmumā, kas apstrādā noteiktus pieteikumus vai klientu pieprasījumus. Tā var attiekties uz dažādām uzņēmuma funkcionālajām jomām, piemēram, "Klientu apkalpošana", "Tehniskais atbalsts", "Norēķini" vai "Pārdošana", vai arī attiekties uz dažādām valodu zināšanām vai komandas prasmēm, piemēram, "Pārdošana — angļu valoda", "Pārdošana — vācu valoda". ” vai “Tehniskā – 2. līmenis”. Tas nodrošina, ka pieteikumi tiek ātri piešķirti īstajiem cilvēkiem - tiem, kas var ātrāk un efektīvāk atrisināt problēmas.',"What is an agent?":"Kas ir aģents?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Aģents ir jūsu atbalsta komandas loceklis, kas tieši mijiedarbojas ar jūsu klientiem, lai atrisinātu viņu pieprasījumus vai problēmas. Būtībā viņi ir LiveAgent programmatūras lietotāji jūsu LiveAgent kontā, kuriem ir jāatbild uz klientu pieprasījumiem, kas rodas kā pieteikumi.","Let's start":"Sāksim",rocket:c,Finish:k,"Redo unfinished steps":"Atkārtoti veiciet nepabeigtos soļus",check:v,next:g,"heading icon":"virsraksta ikona","Skip this step":"Izlaist šo soli","You are all set":"Viss gatavs","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Jūs esat veiksmīgi pabeidzis visus soļus, lai iestatītu savu LiveAgent Palīdzības dienesta programmatūru.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Noteikti eksperimentējiet ar visām pieejamajām funkcijām un rīkiem. Atcerieties, ka šādas programmatūras panākumu atslēga ir pilnīga tās iespēju izmantošana. Esiet zinātkārs, novatorisks un vienmēr gatavs jēgpilnai mijiedarbībai ar klientiem. Mēs priecāsimies redzot, kā šī platforma palīdz jums uzlabot mijiedarbību ar klientiem, atbildes laiku un vispārējo klientu apmierinātību.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Ja jums nepieciešama palīdzība vai ir jautājumi, mūsu atbalsts ir viena klikšķa attālumā. Nekautrējieties","reach out":"sazināties",Shortcuts:h,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Vai vēlaties pārvietoties pa LiveAgent ātrāk un efektīvāk? Iepazīstieties ar pieejamajām saīsnēm, kas noteikti paātrinās jūsu uzdevumus un uzlabos jūsu produktivitāti. Apmeklējiet mūsu saīsnēm veltīto lapu. ","Check out shortcuts":"Izpētiet saīsnes","Discover the secrets of LiveAgent":"Atklājiet LiveAgent noslēpumus","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Tiem, kas vēlas iedziļināties un patiesi apgūt LiveAgent, mēs esam apkopojuši praktisku padomu un rokasgrāmatu kolekciju, kas aptver plašu tēmu loku. Tāpēc dodieties tālāk un sāciet izpēti.","Improve your LiveAgent skills":"Uzlabojiet savas LiveAgent prasmes","We’d love to hear from you.":"Mēs labprāt sazinātos ar jums.","Need support or advice? We’re ready to listen.":"Vajadzīgs atbalsts vai padoms? Mēs esam gatavi jūs uzklausīt.","Direct contacts: ":"Tiešie kontakti: ","Don't hesitate to contact us! We are available 24/7.":"Nekautrējieties sazināties ar mums! Mēs esam pieejami cauru diennakti.",Email:b,"Chat with us":"Čatojiet ar mums","Message us":"Uzrakstiet mums","Contact form":"Kontaktforma","Contact for sales purposes:":"Kontaktinformācija pārdošanas jautājumos:",Phone:j,"(Toll Free in USA & Canada)":"(ASV un Kanādā bez maksas)","(European Union & Worldwide)":"(Eiropas Savienībā un Visā Pasaulē)","Our offices:":"Mūsu biroji:","Self-help and system status:":"Pašpalīdzība un sistēmas statuss:","Find answers to your questions, day or night.":"Iegūstiet atbildes uz jūsu jautājumiem, dienā vai naktī.","Go to our support portal":"Dodieties uz mūsu atbalsta portālu","Support portal":"Atbalsta portāls","Looking for answers?":"Meklējat atbildes?","Go to status page":"Doties uz statusa lapu","Status page":"Statusa lapa","Check out our service status":"Apskatiet mūsu pakalpojumu statusu","Social networks:":"Sociālie tīkli:","We’re looking forward to talking to you on social media.":"Mēs labprāt parunāsim ar jums sociālajos medijos.","Connect with us":"Sazinieties ar mums","Join our community today":"Pievienojieties mūsu kopienai jau šodien","Join our journey":"Pievienojieties mūsu ceļojumam","Let's make memories":"Radīsim atmiņas",X:z,"Let's connect":"Sazinamies","Join our tribe, let's grow":"Pievienojieties mūsu ciltij, lai augtu",Youtube:f,"Learn & grow on":"Mācieties un augiet","Discover and thrive":"Atklājiet un veidojiet","Email templates":"E-pasta sagataves","Personalize your customer interactions with customizable email templates.":"Personalizējiet savu mijiedarbību ar klientu, izmantojot pielāgojamas e-pasta sagataves.","Ticket Filters":"Pieteikumu Filtri","Streamline ticket management by using filters to sort and organize your tickets.":"Optimizējiet pieteikumu pārvaldību, izmantojot filtrus, lai sakārtotu un organizētu jūsu pieteikumu.","Agents ranking":"Aģentu reitingi","Enable your customers to assess the assistance provided by your support agents.":"Ļaujiet saviem klientiem novērtēt palīdzību, ko snieguši jūsu atbalsta aģenti.","Canned Messages":"Iepriekšsagatavotas Ziņas","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Izveidojiet iepriekš definētas atbildes uz biežāk uzdotajiem jautājumiem, lai ātri un konsekventi atbildētu.","Automatic Rules":"Automātiskie Nosacījumi","Improve efficiency by creating predefined actions and workflows with rules.":"Uzlabojiet efektivitāti, izveidojot iepriekš definētas darbības un darba plūsmas ar nosacījumiem.","Ticket Tags":"Pieteikuma Birkas","Enhance ticket organization and searchability by creating useful tags.":"Uzlabojiet pieteikumu kārtošanu un meklēšanas iespējas, izveidojot noderīgas birkas.",Reports:y,"Gain valuable insights into your customer service operations through detailed reports.":"Iegūstiet vērtīgus ieskatus savās klientu apkalpošanas darbībās, izmantojot detalizētas atskaites.","SLA (Service Level Agreement)":"SLA (Apkalpošanas Līmeņa Līgums)","Define and monitor performance standards by creating Service Level Agreements.":"Definējiet un uzraugiet veiktspējas standartus, izveidojot Apkalpošanas Līmeņa Līgumus.","Domain Parking":"Domēna Parkošana","Connect and use your own domain with your LiveAgent account.":"Savienojiet un izmantojiet savu paša domēnu ar savu LiveAgent kontu.",Customizations:w,"Personalize your LiveAgent according to your branding needs and preferences":"Personalizējiet savu LiveAgent atbilstoši sava zīmola vajadzībām un priekšrokām","Integrations & Plugins":"Integrācijas un Spraudņi","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Paplašiniet LiveAgent funkcionalitāti, integrējot to ar dažādām platformām, izmantojot spraudņus.","Explore Other Features":"Izpētiet Citas Funkcijas","Better understand and utilize the full range of features offered by LiveAgent.":"Labāk izprotiet un izmantojiet visu to funkciju klāstu, ko piedāvā LiveAgent.","Provide excellent customer service.":"Nodrošiniet lielisku klientu apkalpošanu.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Lai patiešām pārvaldītu LiveAgent, apskatiet mūsu praktisko rakstu un ceļvežu kolekciju .","Home tab":"Sākuma cilne","Open ticket to be solved (if any)":"Atvērt pieteikumu, kas jāatrisina (ja tāda ir)","Resolve ticket":"Atrisināt pieteikumu","Show predefined answers":"Rādīt iepriekš definētas atbildes","Answer the chat":"Atbildēt čatam","Answer the chat on background":"Atbildēt čatam fona režīmā","Open ticket on background":"Atvērt pieteikumu fona režīmā","Send message":"Sūtīt ziņu","Close ticket tab":"Aizvērt pieteikuma cilni","Close ticket window":"Aizvērt pieteikuma logu","Show canned messages":"Rādīt iepriekšsagatavotas ziņas","Cycle through the opened ticket tabs":"Secīgi pārlūkot atvērtās pieteikumu cilnes","Previous or next tab":"Iepriekšējā vai nākamā cilne","Close active tab":"Aizvērt aktīvo cilni","Answer ticket":"Atbildēt pieteikumu","Canned message":"Iepriekšsagatavota ziņa","Predefined answers":"Iepriekšsagatavotas atbildes","Save time with keyboard shortcuts":"Ietaupiet laiku, izmantojot tastatūras saīsnes","Use keyboard shortcuts to enhance your skills and productivity.":"Izmantojiet tastatūras saīsnes, lai uzlabotu savas prasmes un produktivitāti.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Kad pārvietojat kursoru virs noteiktiem elementiem, tiek parādīts ieteikums, ja ir pieejama saīsne."};export{t as Admins,a as Agents,s as Connect,m as Create,w as Customizations,d as Departments,b as Email,r as Facebook,k as Finish,u as Instagram,e as Manage,i as Owner,j as Phone,y as Reports,h as Shortcuts,p as Tags,l as Twitter,o as Viber,n as Whatsapp,z as X,f as Youtube,v as check,A as default,g as next,c as rocket};

package/dist/assets/me-ME.js

@@ -1 +1 @@
-const t={"Getting started":"Početak rada","Learn the basics":"Naučite osnove","Contact Us":"Kontaktirajte nas"};export{t as default};
+const e="Saradnici",t="Admini",a="Vlasnik",n="Poveži",o="Facebook",i="Twitter",s="Kreiraj",r="Tagovi",c="Odjeljenja",l="Email",m="Telefon",d="Izvještaji",k={"Getting started":"Početak rada","Learn the basics":"Naučite osnove","Contact Us":"Kontaktirajte nas",Agents:e,Admins:t,Owner:a,Connect:n,Facebook:o,Twitter:i,"Mobile apps":"Mobilne aplikacije","What we offer?":"Šta nudimo?","Chat buttons":"Tasteri za ćaskanje","Call buttons":"Dugmići za poziv",Create:s,Tags:r,Departments:c,Email:l,"Contact form":"Kontakt formular",Phone:m,"Connect with us":"Povežite se sa nama","Email templates":"Email šabloni",Reports:d,"Resolve ticket":"Reši tiket","Answer ticket":"Odgovori na tiket","Canned message":"Predefinisana poruka","Predefined answers":"Unaprijed definisani odgovori"};export{t as Admins,e as Agents,n as Connect,s as Create,c as Departments,l as Email,o as Facebook,a as Owner,m as Phone,d as Reports,r as Tags,i as Twitter,k as default};

package/dist/assets/mk-MK.js

@@ -1 +1 @@
-const t={};export{t as default};
+const a="Email",l={Email:a};export{a as Email,l as default};

package/dist/assets/ms-MY.js

@@ -1 +1 @@
-const t={"Getting started":"Bermula"};export{t as default};
+const e="Ejen-ejen",t="Pemilik",a="Facebook",n="Cipta",s="Teg-teg",o="Jabatan-jabatan",m="E-mel",l="Telefon",c="Laporan-laporan",r={"Getting started":"Bermula",Agents:e,Owner:t,Facebook:a,Create:n,Tags:s,Departments:o,Email:m,Phone:l,"Email templates":"Templat-templat emel",Reports:c,"Canned message":"Mesej dalam tin"};export{e as Agents,n as Create,o as Departments,m as Email,a as Facebook,t as Owner,l as Phone,c as Reports,s as Tags,r as default};

package/dist/assets/nl-NL.js

@@ -1 +1 @@
-const e={"Getting started":"Eerste stappen","Learn the basics":"Leer de grondbeginselen","Contact Us":"Neem contact met ons op"};export{e as default};
+const e="Beheer",n="Medewerkers",t="Admins",a="Eigenaar",o="Verbind",i="WhatsApp",r="Viber",s="Facebook",l="Instagram",c="Twitter",d="Aanmaken",u="Tags",g="Afdelingen",m="raket",h="Beëindigen",p="controleren",v="volgende",k="Snelkoppelingen",w="E-mail",b="Telefoon",f="X",y="Youtube",A="Rapporten",z="Aanpassingen",L={"Getting started":"Eerste stappen","Learn the basics":"Leer de grondbeginselen","Add agents":"Agenten toevoegen","Add departments":"Afdelingen toevoegen","Connect email accounts":"Verbinden met emailaccounts","Connect social media":"Sociale media verbinden","Connect messaging apps":"Berichtenapps verbinden","Create contact widget":"Maak contactwidget aan","Create call center":"Maak callcenter aan","Configure customer portal":"Klantenportaal configureren","Keyboard Shortcuts":"Toetsenbord snelkoppelingen","Improve your CX skills":"Verbeter uw CX-vaardigheden","Contact Us":"Neem contact met ons op",Manage:e,"Add agent":"Voeg agent toe","Create agent account to complete this step.":"Agentenaccount aanmaken om deze stap te voltooien.","Next, let's further explore Departments and their purpose.":"Laten we vervolgens de afdelingen en hun doel verder verkennen.","Let's start by creating agent accounts for your colleagues and team members.":"Laten we beginnen met het aanmaken van agentenaccounts voor uw collega's en teamleden.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agentenrekeningen kunnen ook worden toegewezen aan specifieke afdelingen op basis van hun deskundigheid, en LiveAgent software stelt u zelfs in staat hun permissies en rollen te beheren.","Types of LiveAgent account":"Soorten LiveAgent-accounts","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Standaard zijn er drie types agentenaccounts in LiveAgent. Agent, Admin en Eigenaar.",Agents:n,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenten kunnen tickets, antwoorden en beheren en live chats/oproepen oppakken, schrijven en kennisbasiscontent beheren, contacten beheren, creëer hun eigen berichten & vooraf gedefinieerde antwoorden, beheer hun eigen medewerkersprofielen en bekijk hun eigen medewerkerrapporten.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins kunnen naast de agent rol permissies accounts van andere agenten en admins beheren (maar niet de eigenaarsaccount), Bekijk alle rapporten en configureer de systeeminstellingen.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Naast admin rollen kan de eigenaar ook de facturerings- en betalingsinstellingen van het LiveAgent account beheren.","Now, let’s create agent accounts for your coworkers and set their roles.":"Laten we nu uw collega's tellen en hun rollen instellen.","Manage agents":"Beheer agenten","Need help configuring your agent accounts? Learn more":"Hulp nodig bij het configureren van uw agentenaccounts? Meer informatie","Custom agent roles (paid feature)":"Aangepaste agentenrollen (betaalde functie)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Naast de standaard rollen, kunt u specifieke agentrollen instellen en deze specifieke machtigingen verlenen die passen bij uw unieke operationele behoeften.","Create new department or rename default one to finish this step.":"Maak nieuwe afdeling aan of hernoem standaard één om deze stap af te ronden.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Nu we te maken hebben met afdelingen en agentschappen, moeten we een aantal communicatiekanalen opzetten.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Het toevoegen van afdelingen aan uw LiveAgent-account kan de efficiëntie van uw klantenservice aanzienlijk verbeteren.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Het doel van het maken van afdelingen is om tickets te sorteren en toe te wijzen aan de respectieve teams of agenten die het best geschikt zijn om ze te verwerken. Dit verbetert niet alleen de efficiëntie en productiviteit van de klantenondersteuning, maar zorgt er ook voor dat de vragen van klanten worden beheerd door degenen met de juiste expertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Afdelingen staan ook gestructureerde workflows toe. U kunt regels en toegangsrechten instellen voor elke afdeling, wat helpt om een georganiseerde werkomgeving te behouden.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Bovendien kunnen afdelingen vitale gegevens voor analytics en inzichten leveren, geef een duidelijk beeld van welke gebieden de meeste vragen ontvangen of meer middelen nodig hebben om de klantenservice te verbeteren. De afdelingsstructuur helpt ook bij het leveren van een meer gepersonaliseerde dienst als de interactie van de klant met specialisten die bekend zijn met hun specifieke zorgen of behoeften.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Uw LiveAgent-account heeft al één standaard afdeling genaamd "Algemen". Voel u vrij om deze nu te hernoemen of nieuwe afdelingen toe te voegen.',"Manage departments":"Afdelingen beheren","Need help creating or configuring your departments? Learn more":"Hulp nodig bij het maken of configureren van uw afdelingen? Meer informatie","Choose theme":"Kies thema","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":'Laten we beginnen met een klantportaalthema te kiezen. Er zijn een aantal opties om uit te kiezen. U kunt de "Preview" knop eerst gebruiken om ze te checken.',Connect:o,"Connect email accounts to complete this step.":"Verbind emailaccounts om deze stap te voltooien.","If you are done with email accounts, it’s time to have a look at social media channels.":"Als u klaar bent met emailaccounts, is het tijd om een kijkje te nemen op sociale mediakanalen.","Create your new helpdesk email address":"Maak uw nieuwe emailadres van uw helpdesk aan","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Laten we beginnen met het verbinden van uw emailaccounts met LiveAgent, zodat u emails als tickets kunt ontvangen en er naadloos op kunt reageren.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Er moeten twee soorten emailaccounts worden ingesteld in LiveAgent, inkomende en uitgaande emailaccounts. Dezelfde emailaccount wordt vaak gebruikt als zowel inkomende als uitgaande account.","Incoming email accounts":"Inkomende emailaccounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Deze accounts ontvangen emails van uw klant. Elke email die naar deze accounts wordt verzonden wordt geïmporteerd in LiveAgent, waarmee een ticket wordt aangemaakt.","Need help connecting your email accounts? Learn more":"Hulp nodig bij het verbinden van uw emailaccounts? Meer informatie","Outgoing email accounts":"Uitgaande emailaccounts","Your Built-in Email Account":"Uw ingebouwde emailaccount","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Elk LiveAgent account heeft een ingebouwd emailadres, zowel als een inkomende als uitgaande emailaccount. Wij bieden deze mailbox gratis aan, maar het bevat wel enkele beperkingen. Het wordt aanbevolen voor gebruik tijdens het instellen van uw LiveAgent-account en voor fundamentele tests, maar niet voor communicatie met uw klanten.","connect email accounts":"verbinden met emailaccounts","Your built-in email address is: ":"Uw ingebouwde emailadres is: ","Feel free to send a test email to this address and see LiveAgent in action!":"Stuur gerust een testmail naar dit adres en zie LiveAgent in actie!","This step requires you to connect any messaging app you prefer.":"Deze stap vereist dat u een berichten-app verbindt die u verkiest.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Laten we nu een ander essentieel aspect van ons hulpmiddel introduceren - het gevarieerde assortiment contactwidgets dat LiveAgent biedt voor uw gemak.","Connect Messaging apps":"Berichtenapps verbinden","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Door deze berichtenplatforms te verbinden met LiveAgent kunt u op één enkel platform reageren op uw klanten. Het verwijderen van de noodzaak om voortdurend te schakelen tussen verschillende apps of accounts.",Whatsapp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Het koppelen van uw WhatsApp-accounts aan LiveAgent verandert alle inkomende WhatsApp-berichten in tickets binnen het systeem. Dit stelt uw medewerkers in staat om eenvoudig en efficiënt te reageren op elke klant die via WhatsApp wordt ontvangen.","Need help connecting your WhatsApp accounts? Learn more":"Hulp nodig bij het verbinden van uw WhatsApp accounts? Meer informatie",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Door uw Viber accounts te integreren met LiveAgent, worden alle inkomende Viber berichten systematisch omgezet in individuele tickets binnen het platform. Hierdoor kunnen uw agenten snel en moeiteloos elke vraag van de klant die via Viber wordt ontvangen, behandelen.","Need help connecting your Viber accounts? Learn more":"Hulp nodig bij het verbinden van uw Viber-accounts? Meer informatie",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Koppel uw Facebook bedrijfspagina en zet alle berichten, commentaren en privéberichten die naar die pagina worden verzonden om in tickets.","Need help connecting your Facebook accounts? Learn more":"Hulp nodig bij het verbinden van uw Facebook-accounts? Meer informatie",Instagram:l,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Verbind uw Instagram bedrijfspagina en zet alle berichten, commentaren en privéberichten die naar die pagina worden verzonden om in tickets.","Need help connecting your Instagram accounts? Learn more":"Hulp nodig bij het verbinden van uw Instagram-accounts? Meer informatie",Twitter:c,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Verbind uw X(Twitter) bedrijfspagina en zet alle berichten, commentaren en privéberichten die naar die pagina worden verzonden om in tickets.","Need help connecting your X(Twitter) accounts? Learn more":"Hulp nodig bij het verbinden van uw X(Twitter)-accounts? Meer informatie","Connecting social media account is needed to finalize this step.":"Het verbinden van een sociale media-account is nodig om deze stap te voltooien.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"En hoe zit het met het verbinden van WhatsApp of Viber-accounts? Met LiveAgent, hebben we alles geregeld!","Connect your social media accounts":"Verbindt uw sociale media-accounts","connect social media":"sociale media verbinden","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent kan worden geïntegreerd met Facebook, Instagram en X(Twitter) accounts en communicatie van deze kanalen omzetten in tickets voor een beter en eenvoudiger management. Met alle beschikbare sociale netwerken verbonden met LiveAgent kun je vanaf één plaats interactie en antwoorden aan je klanten in plaats van voortdurend te wisselen tussen je social media accounts.","Integration possibilities with many VoIP providers worldwide":"Integratiemogelijkheden met veel VoIP-providers wereldwijd","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Als uw gewenste provider niet op de lijst staat, kan altijd de algemene integratiemethode worden gebruikt, maar voel u vrij om het ons te laten weten! We zullen ons best doen om ze toe te voegen.","Unlimited call recording":"Onbeperkte gespreksopname","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Met onbeperkte gespreksopnames kunt u elke telefooninteractie vastleggen, waardoor een waardevolle bron wordt geboden voor kwaliteitsborging en voortdurende medewerkerstraining.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Met deze functie kunt u gepersonaliseerde begroetingen of informatieve opnamen spelen om bellers aan te trekken. Het biedt mogelijkheden voor het verzamelen van gegevens tijdens de gesprekinteractie en stelt de bellers in staat om interactie te hebben met touch-tone seining. Oproepen kunnen verschillende acties oproepen door op nummers te drukken, zoals doorgestuurd worden naar de juiste agent of afdeling of door het aanvragen van een oproep.","Call Devices":"Oproep-apparaten","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Als u de oproepen liever niet via uw pc browser afhandelt, kunt u een externe hardware telefoon naadloos koppelen aan LiveAgent. Deze functie stelt je in staat gemakkelijk oproepen te maken of te beantwoorden en biedt een alternatieve methode voor het beheren van interacties op je telefoon.","Mobile apps":"Mobiele apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Om u te voorzien van extra gemak, bieden we gratis mobiele applicaties aan voor zowel Android als iOS platformen. Met deze apps kunt u uw LiveAgent-telefoongesprekken moeiteloos beheren terwijl u onderweg bent.","Call queue":"Oproepwachtrij","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Onze oproepwachtrij zorgt ervoor dat er geen oproepen gemist worden, zelfs niet als alle agenten bezet zijn. Inkomende gesprekken voeren een wachtrij in en wachten op hun beurt tot de volgende beschikbare agent het gesprek kan afhandelen.","Create a call center":"Maak een callcenter aan","To complete this step, connect your phone number from VoIP.":"Om deze stap te voltooien, verbind uw telefoonnummer van VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"We zijn er bijna. Nog maar een laatste stap! Laten we eens een kijkje nemen op het klantenportaal en wat het biedt.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent biedt een geïntegreerde callcenters oplossing die het mogelijk maakt om oproepen te ontvangen, te beantwoorden en te registreren als tickets. Dus, met een paar stappen, kunt u uw helpdesk veranderen in een dynamisch callcenter en de noodzaak voor externe beloplossingen elimineren.","What we offer?":"Wat bieden wij?","warning icon":"waarschuwingspictogram","What do you need?":"Wat hebt u nodig?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Een telefoonnummer verkrijgen van een VoIP (voice-over-internet provider).","Connect it with your LiveAgent account":"Verbind het met uw LiveAgent-account","Call center":"Callcenter","Upgrade your helpdesk to a active call center":"Upgrade uw helpdesk naar een actief callcenter","Need help setting up your Call center? Learn more":"Hulp nodig bij het opzetten van uw callcenter? Meer informatie","Chat buttons":"Chat knoppen","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Deze zijn eenvoudig aan te passen en zorgen ervoor dat uw klanten direct live chat kunnen starten met uw medewerkers vanaf uw webpagina. Er zijn veel typen en vooraf gedefinieerde ontwerpen beschikbaar. Zorg ervoor dat u ze bekijkt!","Need help setting up your Chat Buttons? Learn more":"Hulp nodig bij het opzetten van uw chatknoppen? Meer informatie","Chat invitations":"Chatuitnodigingen","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Uw klanten proactief betrekken door geautomatiseerde chat uitnodigingen te sturen op basis van specifieke criteria, zoals bezochte pagina's of tijd doorgebracht op een pagina.","Need help setting up your Chat Invitations? Learn more":"Hulp nodig bij het opzetten van uw chatuitnodigingen? Leer meer","Contact forms":"Contactformulieren","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Deze widget stelt klanten in staat om snel vragen of feedback als tickets direct vanaf uw webpagina te versturen door op een knop te klikken of een formulier in te vullen.","Need help setting up your Contact Forms? Learn more":"Hulp nodig bij het opzetten van uw contactformulieren? Meer informatie","Call buttons":"Bel knoppen","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Deze eenvoudige knoppen laten uw klanten een directe oproep starten vanuit hun webbrowser met een beschikbare agent van uw team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Hulp nodig bij het opzetten van uw belknoppen? Meer informatie","Video call buttons":"Videogespreksknoppen","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Zoals de naam suggereert, biedt deze knop een mogelijkheid voor een face-to-face interactie, waardoor klanten en agenten nog persoonlijker verbinding kunnen maken.","Need help setting up your Video Call Buttons? Learn more":"Hulp nodig bij het opzetten van uw videogespreksknoppen? Meer informatie","You can finish this step by creating any contact widget.":"U kunt deze stap voltooien door een willekeurige contactwidget te maken.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Wist u dat u met LiveAgent ook daadwerkelijke telefoontjes kunt beheren?","Create contact widgets for your website":"Maak contactwidgets voor uw website aan","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent biedt verschillende contactwidgets die zijn interactieve klantenervaring en streamline-communicatie verbeteren. Elk van deze widgets biedt een uniek pad om verbinding te maken met klanten, en uiteindelijk hun ervaring verbeteren en de prestaties van uw klantenservice verhogen.",Create:d,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Al bekend met de basisprincipes van LiveAgent? Laten we verder gaan met de installatie.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Nu u de basisprincipes begrepen hebt, is het tijd om de software in te stellen.","How does LiveAgent work?":"Hoe werkt LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software is een hulpmiddel voor klantenservice die interacties met klanten helpt beheren en stroomlijnen over meerdere kanalen zoals email, live chat, telefoongesprekken en sociale media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"De software sorteert inkomende klantenvragen automatisch in tickets en wijst ze toe aan de juiste afdeling of agent met vooraf gedefinieerde regels. Het biedt een enkel, gedeeld postvak in waar agenten toegang hebben tot alle vragen van de klant. LiveAgent biedt ook functies aan zoals automatiseringsregels, SLA, rapporten, analytics en een kennisbasis die helpt in zelfservice.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In wezen verbetert LiveAgent de efficiëntie van uw klantenservice en zorgt ervoor dat alle communicatie met klanten op een tijdige en georganiseerde manier wordt aangepakt.","LiveAgent in a nutshell":"LiveAgent in een notendop","What is a ticket?":"Wat is een ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Een helpdeskticket is in wezen een digitaal record van het verzoek van een klant om hulp of hulp. Dit ticket bevat alle relevante informatie over het probleem of de vraag van de klant, inclusief hun contactgegevens. de aard van het probleem en alle interacties die met de klant hebben plaatsgevonden met betrekking tot de kwestie. Het ticket kan afkomstig zijn uit verschillende bronnen, zoals e-mails, telefoongesprekken, live chats of berichten met sociale media.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Naarmate het probleem zich ontwikkelt tot een oplossing, wordt het ticket bijgewerkt met nieuwe acties, antwoorden of notities. Het ticket loopt door verschillende staten - vanaf 'nieuw' tot 'beantwoorden' wanneer een agent antwoordt. 'open' wanneer de klant antwoordt en tot slot 'opgelost' wanneer het probleem is opgelost. Als het ticket niet wordt heropend, zal het de cyclus afsluiten met de definitieve en onomkeerbare status ‘gesloten’. Dit systeem zorgt ervoor dat het probleem van elke klant systematisch wordt getrackt, aangepakt, aangepakt en opgelost. Om te helpen bij het beheren en distribueren van tickets, is het belangrijk om afdelingen te creëren. Dit delegeert effectief gezag en verantwoordelijkheid met betrekking tot de tickets, zodat elk ticket doorgestuurd wordt naar het juiste team of persoon.",Departments:g,"What is a department":"Wat is een afdeling",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Een afdeling verwijst naar een specifieke groep binnen de organisatie die specifieke tickets of vragen van klanten behandelt. Het kan verschillende functionele gebieden binnen een bedrijf zoals "Klantenservice", "Technische ondersteuning", "Billing", "Verkoop", "Verkoop", of het kan verschillende taalvaardigheden of teambekwaamheid weergeven zoals "Sales - English", "Sales - German" of "Technisch - 2de level". Dit zorgt ervoor dat tickets snel worden toegewezen aan de juiste mensen, wat problemen sneller en efficiënter kan oplossen.',"What is an agent?":"Wat is een agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Een agent is lid van uw ondersteuningsteam dat rechtstreeks contact opneemt met uw klanten om hun vragen of problemen op te lossen. Dit zijn hoofdzakelijk de gebruikers van de LiveAgent software in uw LiveAgent account, die belast wordt met het beantwoorden van vragen aan klanten die als ticket aankomen.","Let's start":"Laten we beginnen",rocket:m,Finish:h,"Redo unfinished steps":"Onvoltooide stappen opnieuw uitvoeren",check:p,next:v,"heading icon":"kop-icoon","Skip this step":"Deze stap overslaan","You are all set":"U bent helemaal klaar!","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"U hebt alle stappen voor het opzetten van uw LiveAgent-helpdesk succesvol afgerond.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Zorg ervoor dat u experimenteert met alle verschillende functies en gereedschappen die beschikbaar zijn. Vergeet niet dat de sleutel tot het succes van dergelijke software bestaat in het volledig benutten van de mogelijkheden ervan. Blijf nieuwsgierig, innovatief en altijd klaar voor zinvolle klanteninteractie. We zijn blij om te zien hoe dit platform u zal helpen uw interacties met uw klanten te stimuleren, de responstijden te verbeteren en de algehele klantentevredenheid te vergroten.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In het geval u hulp nodig heeft of vragen heeft, is onze ondersteuning slechts een klik weg. Aarzel nooit om ","reach out":"Vraag om hulp",Shortcuts:k,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Wilt u sneller en efficiënter door de LiveAgent navigeren? Het uzelf aanleren met de beschikbare sneltoetsen te werken zal zeker uw taken versnellen en uw productiviteit verhogen. Bezoek onze toegewijde snelkoppelingen pagina. ","Check out shortcuts":"Bekijk snelkoppelingen","Discover the secrets of LiveAgent":"Ontdek de geheimen van LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"En voor degenen die graag dieper en waarlijk meester LiveAgent willen worden, we hebben een verzameling verzameld van how-to artikelen en handleidingen die een breed scala aan onderwerpen bestrijken. Ga dus verder en begin met verkennen.","Improve your LiveAgent skills":"Verbeter uw LiveAgent-vaardigheden","We’d love to hear from you.":"We horen graag van u.","Need support or advice? We’re ready to listen.":"Hulp of advies nodig? We staan klaar om te luisteren.","Direct contacts: ":"Directe contacten: ","Don't hesitate to contact us! We are available 24/7.":"Aarzel niet om contact met ons op te nemen! We zijn 24/7 beschikbaar.",Email:w,"Chat with us":"Chat met ons","Message us":"Stuur ons een bericht","Contact form":"Contactformulier","Contact for sales purposes:":"Contact voor verkoopdoeleinden:",Phone:b,"(Toll Free in USA & Canada)":"(Tol gratis in de VS & Canada)","(European Union & Worldwide)":"(Europese Unie & Wereldwijd)","Our offices:":"Onze kantoren:","Self-help and system status:":"Zelfhulp en systeemstatus:","Find answers to your questions, day or night.":"Vind antwoorden op uw vragen, dag of nacht.","Go to our support portal":"Ga naar ons ondersteuningsportaal","Support portal":"Ondersteuningsportaal","Looking for answers?":"Op zoek naar antwoorden?","Go to status page":"Ga naar statuspagina","Status page":"Statuspagina","Check out our service status":"Bekijk onze service-status","Social networks:":"Sociale netwerken:","We’re looking forward to talking to you on social media.":"We kijken ernaar uit om met u te praten over sociale media.","Connect with us":"Verbind met ons","Join our community today":"Word vandaag lid van onze community","Join our journey":"Deelnemen aan onze reis","Let's make memories":"Laten we herinneringen maken",X:f,"Let's connect":"Laten we verbinden","Join our tribe, let's grow":"Doe mee met onze stam, laten we groeien",Youtube:y,"Learn & grow on":"Leren & groeien","Discover and thrive":"Ontdek en groei","Email templates":"E-mail sjablonen","Personalize your customer interactions with customizable email templates.":"Personaliseer de interacties van uw klanten met aanpasbare emailsjablonen.","Ticket Filters":"Ticketfilters","Streamline ticket management by using filters to sort and organize your tickets.":"Stroomlijn ticketbeheer door filters te gebruiken om uw tickets te sorteren en organiseren.","Agents ranking":"Agentenrangen","Enable your customers to assess the assistance provided by your support agents.":"Schakel uw klanten in om de hulp beoordeeld door uw supportmedewerkers te beoordelen.","Canned Messages":"Standaardberichten","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Maak vooraf gedefinieerde antwoorden op gestelde vragen voor snelle en consistente antwoorden.","Automatic Rules":"Automatische regels","Improve efficiency by creating predefined actions and workflows with rules.":"Verbeter de efficiëntie door vooraf gedefinieerde acties en workflows met regels te creëren.","Ticket Tags":"Ticketlabels","Enhance ticket organization and searchability by creating useful tags.":"Verbeter ticketorganisatie en zoekbaarheid door nuttige tags te maken.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Verkrijg waardevol inzicht in de activiteiten van uw klantenservice door middel van gedetailleerde rapporten.","SLA (Service Level Agreement)":"SLA (Service-level agreement)","Define and monitor performance standards by creating Service Level Agreements.":"Definiëren en controleren van prestatienormen door het maken van Service Level Agreements.","Domain Parking":"Domein Parkeren","Connect and use your own domain with your LiveAgent account.":"Verbind en gebruik uw eigen domein met uw LiveAgent account.",Customizations:z,"Personalize your LiveAgent according to your branding needs and preferences":"Personaliseer uw LiveAgent naar uw brandingbehoeften en voorkeuren","Integrations & Plugins":"Integraties & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Breid de functionaliteit van LiveAgent uit door te integreren met verschillende platformen via plugins.","Explore Other Features":"Andere functies verkennen","Better understand and utilize the full range of features offered by LiveAgent.":"Begrijp en gebruik de volledige reeks functies die worden aangeboden door LiveAgent.","Provide excellent customer service.":"Bied uitstekende klantenservice.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Om LiveAgent echt onder de knie te krijgen, bekijk onze verzameling how-to artikelen en gidsen.","Home tab":"Starttab","Open ticket to be solved (if any)":"Open ticket om op te lossen (indien van toepassing)","Resolve ticket":"Los ticket op","Show predefined answers":"Toon vooraf gedefinieerde antwoorden","Answer the chat":"Beantwoord de chat","Answer the chat on background":"Beantwoord de chat op de achtergrond","Open ticket on background":"Open ticket in achtergrond","Send message":"Verstuur bericht","Close ticket tab":"Tickettab sluiten","Close ticket window":"Ticketvenster sluiten","Show canned messages":"Toon standaardberichten","Cycle through the opened ticket tabs":"Door de geopende tickettabbladen gaan","Previous or next tab":"Vorige of volgende tab","Close active tab":"Sluit actieve tab","Answer ticket":"Beantwoord ticket","Canned message":"Standaard zin","Predefined answers":"Standaard antwoorden","Save time with keyboard shortcuts":"Bespaar tijd met sneltoetsen","Use keyboard shortcuts to enhance your skills and productivity.":"Gebruik sneltoetsen om uw vaardigheden en productiviteit te verbeteren.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Als u over bepaalde elementen zweeft, wordt een tooltip weergegeven als er een sneltoets beschikbaar is."};export{t as Admins,n as Agents,o as Connect,d as Create,z as Customizations,g as Departments,w as Email,s as Facebook,h as Finish,l as Instagram,e as Manage,a as Owner,b as Phone,A as Reports,k as Shortcuts,u as Tags,c as Twitter,r as Viber,i as Whatsapp,f as X,y as Youtube,p as check,L as default,v as next,m as rocket};

package/dist/assets/no-NO.js

@@ -1 +1 @@
-const t={"Getting started":"Komme i gang","Learn the basics":"Lær det grunnleggende","Contact Us":"Kontakt oss"};export{t as default};
+const e="Agenter",t="Administratorer",n="Eier",o="Koble til",s="Viber",a="Facebook",r="Instagram",i="Twitter",c="Opprett",m="Etiketter",p="Avdelinger",g="E-post",l="Telefon",d="Rapporter",k={"Getting started":"Komme i gang","Learn the basics":"Lær det grunnleggende","Contact Us":"Kontakt oss",Agents:e,Admins:t,Owner:n,Connect:o,"Incoming email accounts":"Innkommende e-postkontoer","Outgoing email accounts":"Utgående e-postkontoer",Viber:s,Facebook:a,Instagram:r,Twitter:i,"Mobile apps":"Mobilapper","What we offer?":"Hva vi tilbyr?","Chat buttons":"Chat-knapper","Contact forms":"Kontaktskjemaer","Call buttons":"Ring oss-knapper","Video call buttons":"Knapper for videoanrop",Create:c,Tags:m,Departments:p,Email:g,"Contact form":"Kontaktskjema",Phone:l,"Connect with us":"Få kontakt med oss","Email templates":"E-post maler",Reports:d,"Resolve ticket":"Løs saken","Answer ticket":"Besvar sak","Canned message":"Canned melding","Predefined answers":"Forhåndsdefinerte svar"};export{t as Admins,e as Agents,o as Connect,c as Create,p as Departments,g as Email,a as Facebook,r as Instagram,n as Owner,l as Phone,d as Reports,m as Tags,i as Twitter,s as Viber,k as default};

package/dist/assets/pl-PL.js

@@ -1 +1 @@
-const t={"Getting started":"Rozpoczęcie pracy","Learn the basics":"Naucz się podstaw","Contact Us":"Skontaktuj się z nami"};export{t as default};
+const e="Zarządzaj",a="Agenci",o="Administratorzy",i="Właściciel",t="Połącz",n="WhatsApp",s="Viber",r="Facebook",c="Instagram",z="Twitter",w="Utwórz",l="Tagi",d="Departamenty",u="rakieta",p="Zakończ",m="znak wyboru",y="dalej",g="Skróty klawiszowe",k="Email",h="Telefon",j="X",b="YouTube",f="Raporty",v="Możliwości dostosowania",A={"Getting started":"Rozpoczęcie pracy","Learn the basics":"Naucz się podstaw","Add agents":"Dodaj agentów","Add departments":"Dodaj działy","Connect email accounts":"Podłącz konta e-mail","Connect social media":"Połącz media społecznościowe","Connect messaging apps":"Podłącz aplikacje do przesyłania wiadomości","Create contact widget":"Utwórz widżet kontaktu","Create call center":"Utwórz call center","Configure customer portal":"Skonfiguruj portal klienta","Keyboard Shortcuts":"Skróty klawiaturowe","Improve your CX skills":"Popraw umiejętności związane z CX","Contact Us":"Skontaktuj się z nami",Manage:e,"Add agent":"Dodaj agenta","Create agent account to complete this step.":"Utwórz konto agenta, aby zakończyć ten krok.","Next, let's further explore Departments and their purpose.":"Następnie zapoznaj się z działami i ich celem.","Let's start by creating agent accounts for your colleagues and team members.":"Zacznijmy od utworzenia kont agentów dla Twoich współpracowników i członków zespołu.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Konta agentów można również przypisać do określonych działów na podstawie ich specjalizacji, a oprogramowanie LiveAgent pozwala nawet na zarządzanie ich uprawnieniami i rolami.","Types of LiveAgent account":"Typy kont LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Domyślnie istnieją trzy typy kont agenta w LiveAgent: agent, administrator i właściciel.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenci mogą przeglądać zgłoszenia, otwierać je i zarządzać nimi, odbierać czaty na żywo oraz połączenia, pisać treści bazy wiedzy i zarządzać nimi, zarządzać kontaktami, tworzyć własne gotowe wiadomości i wstępnie zdefiniowane odpowiedzi, zarządzać własnymi profilami agenta i wyświetlać ich własne raporty agentów.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administratorzy, oprócz uprawnień roli agenta, mogą zarządzać kontami innych agentów i adminów (ale nie kontem właściciela), wyświetlać wszystkie raporty i konfigurować ustawienia systemowe.",Owner:i,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Poza uprawnieniami roli administratora właściciel może również zarządzać rozliczeniami LiveAgent i ustawieniami płatności.","Now, let’s create agent accounts for your coworkers and set their roles.":"Teraz utwórzmy konta agentów dla Twoich współpracowników i ustawmy ich role.","Manage agents":"Zarządzaj agentami","Need help configuring your agent accounts? Learn more":"Potrzebujesz pomocy w skonfigurowaniu kont agentów? Dowiedz się więcej","Custom agent roles (paid feature)":"Niestandardowe role agentów (funkcja płatna)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Oprócz domyślnych ról możesz utworzyć spersonalizowane role agentów i przyznać im określone uprawnienia, aby dostosować je do swoich unikalnych potrzeb operacyjnych.","Create new department or rename default one to finish this step.":"Utwórz nowy dział lub zmień nazwę domyślną, aby zakończyć ten krok.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Teraz gdy mamy już agentów i działy, musimy skonfigurować kanały komunikacji.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Dodanie Działów do konta LiveAgent może znacząco zwiększyć efektywność procesu obsługi klienta.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Celem tworzenia Działów jest sortowanie zgłoszeń i przypisywanie ich do odpowiednich zespołów lub agentów najodpowiedniejszych do ich obsługi. Dzięki temu nie tylko zwiększa się efektywność i produktywność obsługi klienta, ale także zapewnia się, że zapytania klientów są obsługiwane przez osoby posiadające odpowiednią wiedzę.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Działy umożliwiają również na ustrukturyzowanie przepływu pracy. Możesz ustawić reguły i uprawnienia dostępu dla każdego działu, co pomaga w utrzymaniu zorganizowanego środowiska pracy.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Co więcej, działy mogą dostarczać danych niezbędnych do analizy i wyciągnięcia wniosków, zapewniając jasny obraz obszarów, które otrzymują najwięcej zapytań lub wymagają większych środków w celu poprawy obsługi klienta. Struktura działów pomaga również w świadczeniu bardziej spersonalizowanej usługi, ponieważ klient współdziała ze specjalistami znającymi ich konkretne problemy lub potrzeby.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Twoje konto LiveAgent ma już jeden domyślny dział o nazwie „General” (Ogólne). Teraz możesz zmienić jego nazwę lub dodać nowe działy.","Manage departments":"Zarządzaj działami","Need help creating or configuring your departments? Learn more":"Potrzebujesz pomocy w tworzeniu lub konfigurowaniu działów? Dowiedz się więcej","Choose theme":"Wybierz motyw","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":"Zacznijmy od wyboru motywu portalu klienta. Istnieje kilka opcji do wyboru. Możesz użyć przycisku „Podgląd”, aby najpierw je zobaczyć.",Connect:t,"Connect email accounts to complete this step.":"Połącz konta e-mail, aby zakończyć ten krok.","If you are done with email accounts, it’s time to have a look at social media channels.":"Po połączeniu kont e-mail czas zająć się kanałami mediów społecznościowych.","Create your new helpdesk email address":"Utwórz nowy adres e-mail swojego działu obsługi klienta","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Zacznijmy od połączenia Twoich kont e-mail z LiveAgent, aby umożliwić Ci odbieranie wiadomości e-mail jako zgłoszeń i sprawne odpowiadanie.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"W LiveAgent skonfigurowane muszą być dwa rodzaje kont: poczty przychodzącej i wychodzącej. Często to samo konto e-mail jest używane jako konto zarówno poczty przychodzącej, jak i wychodzącej.","Incoming email accounts":"Konta e-mail poczty przychodzącej","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Te konta służą do obierania wiadomości e-mail klientów. Każdy e-mail wysłany na te konta jest importowany do LiveAgent, tworząc zgłoszenie.","Need help connecting your email accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont e-mail? Dowiedz się więcej","Outgoing email accounts":"Konta e-mail poczty wychodzącej","Your Built-in Email Account":"Twoje wbudowane konto e-mail","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Każde konto LiveAgent posiada wbudowany adres e-mail, służący jako konto e-mail poczty przychodzącej i wychodzącej. Zapewniamy tę skrzynkę pocztową nieodpłatnie, ale zawiera ona pewne ograniczenia. Zalecamy używanie jej podczas początkowej konfiguracji konta LiveAgent i podstawowych testów, ale nie do komunikacji z klientami.","connect email accounts":"połącz konta e-mail","Your built-in email address is: ":"Twój wbudowany adres e-mail to: ","Feel free to send a test email to this address and see LiveAgent in action!":"Możesz wysłać wiadomość testową na ten adres i zobaczyć LiveAgent w akcji!","This step requires you to connect any messaging app you prefer.":"Ten krok wymaga połączenia preferowanej aplikacji do wysyłania wiadomości.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Teraz czas zapoznać się z kolejnym zasadniczym aspektem naszego narzędzia – zróżnicowanym wachlarzem widżetów kontaktowych, które LiveAgent oferuje dla Twojej wygody.","Connect Messaging apps":"Podłącz aplikacje do przesyłania wiadomości","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Połączenie aplikacji do wysyłania wiadomości z LiveAgent umożliwia odpowiadanie klientom z jednej platformy, eliminując konieczność ciągłego przełączania pomiędzy różnymi aplikacjami lub kontami.",Whatsapp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Połączenie Twoich kont na WhatsAppie z LiveAgent umożliwi automatyczną zamianę wszystkich przychodzących wiadomości z WhatsAppa w zgłoszenia w systemie. Pozwoli to Twoim agentom łatwo i skutecznie odpowiadać na każde zapytanie klienta otrzymane poprzez WhatsAppa.","Need help connecting your WhatsApp accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont WhatsApp? Dowiedz się więcej",Viber:s,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Po zintegrowaniu Twoich kont Viber z LiveAgent wszystkie przychodzące wiadomości z Vibera będą automatycznie zamieniane na zgłoszenia na naszej platformie. Pozwoli to Twoim agentom na szybkie, efektywne rozwiązanie każdego zapytania klienta otrzymanego poprzez Vibera.","Need help connecting your Viber accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont Viber? Dowiedz się więcej",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Połącz swoją stronę biznesową na Facebooku i przekształć wszystkie posty, komentarze i prywatne wiadomości wysłane do tej strony w zgłoszenia.","Need help connecting your Facebook accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont na Facebooku? Dowiedz się więcej",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Połącz swoją stronę biznesową na Instagramie i przekształć wszystkie posty, komentarze i prywatne wiadomości wysłane do tej strony w zgłoszenia.","Need help connecting your Instagram accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont na Instagramie? Dowiedz się więcej",Twitter:z,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Połącz swoją stronę biznesową na X (Twitterze) i przekształć wszystkie posty, komentarze i prywatne wiadomości wysłane do tej strony w zgłoszenia.","Need help connecting your X(Twitter) accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont na X (Twitterze)? Dowiedz się więcej","Connecting social media account is needed to finalize this step.":"Aby zakończyć ten krok, musisz połączyć konto mediów społecznościowych.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Może chcesz połączyć konta na WhatsAppie lub Viberze? Z LiveAgent to możliwe!","Connect your social media accounts":"Połącz swoje konta w mediach społecznościowych","connect social media":"połącz media społecznościowe","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent można zintegrować z kontami na Facebooku, Instagramie oraz X (Twitterze), żeby przekształcać komunikację z tych kanałów w zgłoszenia w celu lepszego i łatwiejszego zarządzania. Połączenie wszystkich dostępnych sieci społecznościowych z LiveAgent pozwala na interakcje i odpowiadanie klientom z jednego miejsca zamiast stałego przełączania pomiędzy kontami mediów społecznościowych.","Integration possibilities with many VoIP providers worldwide":"Możliwości integracji z wieloma dostawcami VoIP na całym świecie","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Jeśli Twój preferowany dostawca nie znajduje się na liście, zawsze możesz użyć ogólnej metody integracji, ale daj nam znać! Zrobimy wszystko, co w naszej mocy, aby go dodać.","Unlimited call recording":"Nieograniczone nagrywanie połączeń","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Dzięki nieograniczonemu nagrywaniu połączeń możesz przechwycić każdą interakcję telefoniczną, zapewniając cenne zasoby do ciągłego szkolenia agentów i poprawy jakości.","IVR (interactive voice response)":"Menu głosowe (IVR)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Ta funkcja umożliwia odtwarzanie spersonalizowanych powitań lub nagrań informacyjnych, aby zaangażować rozmówców. Zapewnia możliwości gromadzenia danych podczas połączeń i umożliwia rozmówcom interakcję poprzez sygnalizację dotykową. Dzwoniący mogą uruchamiać różne działania, naciskając odpowiednie cyfry, jak na przykład przekierowanie do właściwego agenta bądź działu lub prośba o oddzwonienie.","Call Devices":"Urządzenia telefoniczne","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Jeśli wolisz nie obsługiwać połączeń za pośrednictwem przeglądarki na komputerze, możesz połączyć zewnętrzny telefon stacjonarny z LiveAgent. Ta funkcja umożliwia łatwe nawiązywanie lub odbieranie połączeń, oferując alternatywną metodę zarządzania interakcjami telefonicznymi, która najlepiej odpowiada Twoim preferencjom.","Mobile apps":"Aplikacje mobilne","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Aby zapewnić Ci dodatkową wygodę, oferujemy bezpłatne aplikacje mobilne zarówno na platformy Android, jak i iOS. Aplikacje pozwalają łatwo zarządzać połączeniami telefonicznymi z LiveAgentem, nawet gdy jesteś w drodze.","Call queue":"Kolejka połączeń","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Funkcja kolejki połączeń zapewnia, że żadne połączenie nie zostanie przeoczone, nawet gdy wszyscy agenci są zajęci. Połączenia przychodzące trafiają do kolejki i czekają tam, aż następny dostępny agent będzie mógł odebrać połączenie.","Create a call center":"Utwórz call center","To complete this step, connect your phone number from VoIP.":"Aby ukończyć ten krok, podłącz swój numer telefonu z VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Prawie gotowe! Został tylko ostatni krok. Spójrzmy na portal klienta i to, co oferuje.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent oferuje zintegrowane oprogramowanie call center, które pozwala na otrzymywanie, odbieranie i rejestrowanie połączeń telefonicznych jako zgłoszeń. Dzięki kilku prostym krokom możesz przekształcić swój helpdesk w dynamiczne call center, eliminując potrzebę korzystania z zewnętrznych rozwiązań call center.","What we offer?":"Co oferujemy?","warning icon":"ikona ostrzeżenia","What do you need?":"Czego potrzebujesz?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Uzyskaj numer telefonu od dostawcy VoIP (Voice over Internet Protocol).","Connect it with your LiveAgent account":"Połącz go ze swoim kontem LiveAgent","Call center":"Call center","Upgrade your helpdesk to a active call center":"Podnieś standard swojego helpdesk, aby aktywować call center","Need help setting up your Call center? Learn more":"Potrzebujesz pomocy w konfiguracji swojego call center? Dowiedz się więcej","Chat buttons":"Przyciski czatu","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Są one łatwe do dostosowania i pozwalają klientom na natychmiastowe uruchomienie czatu na żywo z Twoimi agentami bezpośrednio z Twojej strony internetowej. Jest wiele typów i wstępnie zdefiniowanych projektów. Koniecznie je sprawdź!","Need help setting up your Chat Buttons? Learn more":"Potrzebujesz pomocy w konfiguracji przycisków czatu? Dowiedz się więcej","Chat invitations":"Zaproszenia do czatu","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktywnie nawiązuj kontakt z klientami, wysyłając automatyczne zaproszenia do czatu na podstawie określonych kryteriów, takich jak odwiedzone strony lub czas spędzony na stronie.","Need help setting up your Chat Invitations? Learn more":"Potrzebujesz pomocy w konfiguracji zaproszeń do czatu? Dowiedz się więcej","Contact forms":"Formularze kontaktu","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ten widżet umożliwia klientom szybkie wysyłanie zapytań lub opinii zamienianych na zgłoszenia bezpośrednio z Twojej strony internetowej poprzez kliknięcie przycisku bądź wypełnienie formularza na stronie.","Need help setting up your Contact Forms? Learn more":"Potrzebujesz pomocy w konfiguracji formularzy kontaktowych? Dowiedz się więcej","Call buttons":"Przyciski Zadzwoń","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Te proste przyciski pozwalają klientom rozpocząć połączenie bezpośrednio z przeglądarki internetowej, aby porozmawiać z agentem z Twojego zespołu dostępnym w LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrzebujesz pomocy w konfiguracji przycisków połączenia? Dowiedz się więcej","Video call buttons":"Przyciski połączenia wideo","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Jak sugeruje nazwa, ten przycisk zapewnia możliwość interakcji twarzą w twarz, oferując klientom jeszcze bardziej osobistą obsługę.","Need help setting up your Video Call Buttons? Learn more":"Potrzebujesz pomocy w konfiguracji przycisków połączenia wideo? Dowiedz się więcej","You can finish this step by creating any contact widget.":"Możesz zakończyć ten krok, tworząc dowolny widżet kontaktu.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Czy wiesz, że z LiveAgent możesz zarządzać również prawdziwymi połączeniami?","Create contact widgets for your website":"Utwórz widżety kontaktu dla swojej strony internetowej","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent udostępnia różne widżety kontaktu, które mają na celu umożliwienie bardziej interaktywnej obsługi klienta i usprawnienie komunikacji. Każdy z tych widgetów oferuje unikalny sposób na kontakt z klientami, a ostatecznie poprawia ich wrażenia i zwiększa wydajność obsługi klienta.",Create:w,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Znasz już podstawy LiveAgent? Kontynuujmy konfigurację.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Teraz gdy rozumiesz podstawowy działania, czas rozpocząć konfigurację oprogramowania.","How does LiveAgent work?":"Jak działa LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Oprogramowanie helpdesk LiveAgent jest narzędziem obsługi klienta, które pomaga zarządzać interakcjami z klientami z wielu kanałów, takich jak e-mail, czat na żywo, rozmowy telefoniczne i media społecznościowe.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Oprogramowanie automatycznie zamienia przychodzące zapytania klientów na zgłoszenia i przypisuje je do odpowiedniego działu lub agenta przy użyciu wstępnie zdefiniowanych reguł. Zapewnia jedną, wspólną skrzynkę odbiorczą, w której agenci mogą uzyskać do wszystkich zapytań klienta i odpowiadać na nie. LiveAgent oferuje również funkcje takie jak reguły automatyzacji, SLA, raporty, analizy oraz baza wiedzy, która umożliwia samodzielne rozwiązywanie problemów i zapytań.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Mówiąc krótko, LiveAgent zwiększa wydajność obsługi klienta i zapewnia, że komunikacja z klientami przebiega w sposób zorganizowany i na czas.","LiveAgent in a nutshell":"LiveAgent w pigułce","What is a ticket?":"Czym jest zgłoszenie?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Zgłoszenie helpdesk jest cyfrowym zapisem zapytania lub żądania klienta. Takie zgłoszenie zawiera wszystkie istotne informacje o problemie lub zapytaniu klienta, w tym dane kontaktowe klienta, charakter problemu oraz wszelkie interakcje z klientem w tej kwestii. Zgłoszenie może pochodzić z różnych źródeł, takich jak e-maile, rozmowy telefoniczne, czaty na żywo lub wiadomości mediów społecznościowych.",Tags:l,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"W miarę rozwiązywania problemu zgłoszenie jest aktualizowane po nowych działaniach, odpowiedziach lub notatkach. Zgłoszenie przechodzi przez różne stany – zaczynając od stanu nowego zgłoszenia, przez  „odpowiedziano”, gdy agent odpowie, „otwarte” zgłoszenie, gdy klient odpowiada ponownie, aż po „zamknięte” zgłoszenie, gdy problem zostanie rozwiązany. Jeśli zgłoszenie nie zostanie ponownie otwarte, zakończy swój cykl z ostatecznym i nieodwracalnym statusem „zamknięte”. Ten system zapewnia, że każdy problem klienta jest systematycznie śledzony, rozwiązywany i załatwiany. Aby ułatwić zarządzanie zgłoszeniami i ich dystrybucję, ważne jest utworzenie działów. Efektywnie rozdziela to odpowiedzialność i zakres obowiązków dotyczący zgłoszeń, zapewniając, że każde zgłoszenie trafia do odpowiedniego zespołu lub osoby.",Departments:d,"What is a department":"Czym jest dział",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Dział odnosi się do wyznaczonej grupy w organizacji, która zajmuje się określonymi zgłoszeniami lub zapytaniami klientów. Może reprezentować różne obszary funkcjonalne w firmie, takie jak obsługa klienta, wsparcie techniczne, rozliczenia lub sprzedaż. Może też reprezentować różne umiejętności językowe lub biegłość zespołu, takie jak „Sprzedaż – angielski”, „Sprzedaż – niemiecki” lub „Techniczne – poziom 2”. Zapewnia to szybkie przypisywanie zgłoszeń do odpowiednich osób, co może przyspieszyć i ulepszyć rozwiązywanie problemów.","What is an agent?":"Kim jest agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent jest członkiem Twojego zespołu obsługi klienta, który wchodzi w interakcje z Twoimi klientami, aby rozwiązywać ich zapytania lub problemy. Zasadniczo są to użytkownicy oprogramowania LiveAgent przypisani do Twojego konta, odpowiedzialni za odpowiadanie na zapytania klientów otrzymywane w formie zgłoszeń.","Let's start":"Zaczynajmy",rocket:u,Finish:p,"Redo unfinished steps":"Powtórz nieukończone kroki",check:m,next:y,"heading icon":"ikona nagłówka","Skip this step":"Pomiń ten krok","You are all set":"Wszystko gotowe","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Pomyślnie ukończono wszystkie kroki w konfiguracji oprogramowania helpdesk LiveAgent.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Upewnij się, żeby poeksperymentować ze wszystkimi dostępnymi funkcjami i narzędziami. Pamiętaj, że kluczem do sukcesu oprogramowania tego typu jest pełne wykorzystanie jego możliwości. Zachowaj ciekawość, innowacyjność i otwartość na wartościowe interakcje z klientami. Nie możemy się doczekać, aż nasza platforma pomoże Ci ulepszyć interakcje z klientami, poprawić czas reakcji i zwiększyć ogólne zadowolenie klientów.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Jeśli potrzebujesz pomocy lub masz pytania, od naszego zespołu pomocy klienta dzieli Cię tylko kliknięcie. Śmiało ","reach out":"skontaktuj się z nami",Shortcuts:g,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Czy chcesz szybciej i skuteczniej poruszać się po LiveAgent? Znajomość dostępnych skrótów klawiszowych z pewnością przyspieszy wykonywanie zadań i zwiększy wydajność. Odwiedź naszą stronę o skrótach klawiszowych. ","Check out shortcuts":"Sprawdź skróty klawiszowe","Discover the secrets of LiveAgent":"Odkryj sekrety LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Zebraliśmy też obejmujące szeroki zakres tematów artykuły i przewodniki dla tych, którzy chcą naprawdę zagłębić się w oprogramowanie LiveAgent i w pełni je opanować. Śmiało, zacznij odkrywać!","Improve your LiveAgent skills":"Popraw umiejętności korzystania z LiveAgent","We’d love to hear from you.":"Chętnie dowiemy się, co u Ciebie!","Need support or advice? We’re ready to listen.":"Potrzebujesz wsparcia lub porady? Możesz liczyć na naszą pomoc.","Direct contacts: ":"Bezpośrednie kontakty: ","Don't hesitate to contact us! We are available 24/7.":"Jesteśmy do Twojej dyspozycji – dostępni 24/7.",Email:k,"Chat with us":"Czat z nami","Message us":"Napisz do nas","Contact form":"Formularz kontaktowy","Contact for sales purposes:":"Kontakt w celach sprzedażowych:",Phone:h,"(Toll Free in USA & Canada)":"(Darmowy numer w USA i Kanadzie)","(European Union & Worldwide)":"(Unia Europejska i świat)","Our offices:":"Nasze biura:","Self-help and system status:":"Samodzielna pomoc i status systemu:","Find answers to your questions, day or night.":"Znajdź odpowiedzi na swoje pytania, o dowolnej porze dnia i nocy.","Go to our support portal":"Przejdź do naszego portalu wsparcia","Support portal":"Portal wsparcia","Looking for answers?":"Szukasz odpowiedzi?","Go to status page":"Przejdź do strony statusu","Status page":"Strona statusu","Check out our service status":"Sprawdź nasz status usługi","Social networks:":"Portale społecznościowe:","We’re looking forward to talking to you on social media.":"Chętnie porozmawiamy z Tobą w mediach społecznościowych.","Connect with us":"Skontaktuj się z nami","Join our community today":"Dołącz do naszej społeczności już dzisiaj","Join our journey":"Dołącz do naszej podróży","Let's make memories":"Stwórzmy wspólne wspomnienia",X:j,"Let's connect":"Nawiążmy kontakt","Join our tribe, let's grow":"Rozwijajmy się razem",Youtube:b,"Learn & grow on":"Ucz się i rozwijaj na","Discover and thrive":"Odkrywaj i prosperuj","Email templates":"Szablony mailowe","Personalize your customer interactions with customizable email templates.":"Spersonalizuj swoje interakcje z klientami za pomocą konfigurowalnych szablonów wiadomości e-mail.","Ticket Filters":"Filtry zgłoszeń","Streamline ticket management by using filters to sort and organize your tickets.":"Usprawnij zarządzanie zgłoszeniami przy użyciu filtrów do sortowania i organizowania zgłoszeń.","Agents ranking":"Ocena agentów","Enable your customers to assess the assistance provided by your support agents.":"Pozwól klientom oceniać pomoc świadczoną przez Twoich agentów.","Canned Messages":"Gotowe wiadomości","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Utwórz wstępnie zdefiniowane wiadomości, aby szybko i spójnie odpowiadać na najczęściej zadawane pytania.","Automatic Rules":"Automatyczne reguły","Improve efficiency by creating predefined actions and workflows with rules.":"Zwiększ wydajność, tworząc wstępnie zdefiniowane działania i przepływy pracy z regułami.","Ticket Tags":"Tagi zgłoszenia","Enhance ticket organization and searchability by creating useful tags.":"Ulepsz organizację zgłoszeń i możliwości wyszukiwania poprzez utworzenie przydatnych tagów.",Reports:f,"Gain valuable insights into your customer service operations through detailed reports.":"Zyskaj cenne informacje na temat operacji obsługi klienta dzięki szczegółowym raportom.","SLA (Service Level Agreement)":"SLA (umowa o gwarantowanym poziomie świadczenia usług)","Define and monitor performance standards by creating Service Level Agreements.":"Zdefiniuj i monitoruj standardy wydajności, tworząc umowy SLA.","Domain Parking":"Parking domeny","Connect and use your own domain with your LiveAgent account.":"Połącz własną domenę z kontem LiveAgent i używaj jej.",Customizations:v,"Personalize your LiveAgent according to your branding needs and preferences":"Spersonalizuj LiveAgent zgodnie z potrzebami i preferencjami Twojej marki","Integrations & Plugins":"Integracje i wtyczki","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Rozszerz funkcjonalność LiveAgent dzięki integracji z różnymi platformami poprzez wtyczki.","Explore Other Features":"Poznaj inne funkcje","Better understand and utilize the full range of features offered by LiveAgent.":"Lepiej zrozum LiveAgent, aby w pełni wykorzystać liczne oferowane funkcje.","Provide excellent customer service.":"Zapewniaj doskonałą obsługę klienta.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Aby w pełni opanować LiveAgent, zapoznaj się z naszą kolekcją artykułów i przewodników.","Home tab":"Karta Strona główna","Open ticket to be solved (if any)":"Otwórz zgłoszenie do rozwiązania (jeśli takie jest)","Resolve ticket":"rozwiązać zgłoszenie","Show predefined answers":"Pokaż wstępnie zdefiniowane odpowiedzi","Answer the chat":"Odpowiedz na czat","Answer the chat on background":"Odpowiedz na czat w tle","Open ticket on background":"Otwórz zgłoszenie w tle","Send message":"Wyślij wiadomość","Close ticket tab":"Zamknij kartę zgłoszenia","Close ticket window":"Zamknij okno zgłoszenia","Show canned messages":"Pokaż gotowe wiadomości","Cycle through the opened ticket tabs":"Przełączaj między kartami otwartych zgłoszeń","Previous or next tab":"Poprzednia lub następna karta","Close active tab":"Zamknij aktywną kartę","Answer ticket":"Odpowiedz na ticket","Canned message":"Gotowa wiadomość","Predefined answers":"Wstępnie zdefiniowanych odpowiedzi","Save time with keyboard shortcuts":"Oszczędzaj czas ze skrótami klawiszowymi","Use keyboard shortcuts to enhance your skills and productivity.":"Używaj skrótów klawiaturowych, aby ulepszyć swoje umiejętności i zwiększyć wydajność.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Jeśli dostępny jest skrót, po najechaniu kursorem na niektóre elementy wyświetli się dymek."};export{o as Admins,a as Agents,t as Connect,w as Create,v as Customizations,d as Departments,k as Email,r as Facebook,p as Finish,c as Instagram,e as Manage,i as Owner,h as Phone,f as Reports,g as Shortcuts,l as Tags,z as Twitter,s as Viber,n as Whatsapp,j as X,b as Youtube,m as check,A as default,y as next,u as rocket};

package/dist/assets/pt-BR.js

@@ -1 +1 @@
-const e={"Getting started":"Primeiros Passos","Learn the basics":"Aprenda o básico","Add agents":"Adicionar agentes","Add departments":"Adicionar departamentos","Connect email accounts":"Conectar contas de email","Connect social media":"Conectar redes sociais","Connect messaging apps":"Conectar aplicativos de mensagens","Create contact widget":"Criar widget de contato","Create call center":"Criar centro de chamadas","Configure customer portal":"Configurar portal do cliente","Keyboard Shortcuts":"Atalhos do teclado","Improve your LA Skills":"Melhore suas habilidades de LA","Contact Us":"Contate-nos"};export{e as default};
+const e="Gerenciar",a="Agentes",o="Administradores",s="Proprietário",t="Conectar-se",n="WhatsApp",i="Viber",r="Facebook",c="Instagram",d="Twitter",m="Criar",u="Tags",l="Departamentos",p="foguete",g="Concluir",h="verificar",v="próximo",f="Atalhos",b="E-mail",y="Telefone",w="X",A="YouTube",k="Relatórios",L="Personalizações",C={"Getting started":"Primeiros Passos","Learn the basics":"Aprenda o básico","Add agents":"Adicionar agentes","Add departments":"Adicionar departamentos","Connect email accounts":"Conectar contas de email","Connect social media":"Conectar redes sociais","Connect messaging apps":"Conectar aplicativos de mensagens","Create contact widget":"Criar widget de contato","Create call center":"Criar centro de chamadas","Configure customer portal":"Configurar portal do cliente","Keyboard Shortcuts":"Atalhos do teclado","Improve your CX skills":"Melhore suas habilidades de CX","Contact Us":"Contate-nos",Manage:e,"Add agent":"Adicionar agentes","Create agent account to complete this step.":"Criar conta de agente para completar esta etapa.","Next, let's further explore Departments and their purpose.":"Em seguida, vamos explorar ainda mais os Departamentos e seu propósito.","Let's start by creating agent accounts for your colleagues and team members.":"Vamos começar criando contas de agentes para seus colegas e membros da equipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Contas de agentes também podem ser atribuídas a departamentos específicos com base em sua área de especialização, e o software LiveAgent ainda permite que você gerencie suas permissões e funções.","Types of LiveAgent account":"Tipos de conta LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Por padrão, existem três tipos de conta de agente no LiveAgent. Agente, Admin e Proprietário.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Os agentes podem visualizar, responder e gerenciar tickets, atender chats/chamadas ao vivo, escrever e gerenciar conteúdo da base de conhecimento, gerenciar contatos, criar suas próprias mensagens predefinidas e respostas, gerenciar seus próprios perfis de agente e ver seus próprios relatórios de agente.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administradores, além das permissões do papel de agentes, podem gerenciar contas de outros agentes e administradores (mas não da conta do proprietário), veja todos os relatórios e configure as configurações do sistema.",Owner:s,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Além das permissões de administração de funções, o proprietário pode também gerenciar as configurações de faturamento e pagamento da conta LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Agora, vamos criar contas de agente para seus colegas de trabalho e definir suas funções.","Manage agents":"Gerenciar agentes","Need help configuring your agent accounts? Learn more":"Precisa de ajuda para configurar suas contas de agente? Saiba mais","Custom agent roles (paid feature)":"Cargos de agentes personalizados (função paga)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Além dos papéis padrão, você pode estabelecer funções de agente personalizado e conceder a eles permissões específicas para atender às suas necessidades operacionais.","Create new department or rename default one to finish this step.":"Criar novo departamento ou renomear um por padrão para concluir esta etapa.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Agora que temos agentes e departamentos organizados, precisamos de estabelecer alguns canais de comunicação.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"A adição de departamentos à sua conta LiveAgent pode aumentar significativamente a eficiência do seu processo de suporte ao cliente.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"O objetivo de criar Departamentos é classificar e atribuir tickets às equipes ou agentes pertinentes mais adequados para lidar com eles. Isso não apenas melhora a eficiência e produtividade do suporte ao cliente, mas também garante que as consultas dos clientes sejam gerenciadas por aqueles com a experiência correta.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departamentos também permitem fluxos de trabalho estruturados. Você pode definir regras e permissões de acesso para cada departamento, o que ajuda a manter um ambiente de trabalho organizado.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Além disso, setores podem fornecer dados vitais para análises e insights, dando uma imagem clara de quais áreas recebem mais consultas ou necessitam de mais recursos para melhorar o atendimento ao cliente. A estrutura do departamento também auxilia na entrega de um serviço mais personalizado, à medida que o cliente interage com especialistas familiarizados com suas preocupações ou necessidades específicas.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Sua conta do LiveAgent já tem um departamento padrão chamado "Geral". Sinta-se à vontade para renomeá-lo ou adicionar novos departamentos agora.',"Manage departments":"Gerenciar departamentos","Need help creating or configuring your departments? Learn more":"Precisa de ajuda para criar ou configurar seus departamentos? Saiba mais","Choose theme":"Escolher tema","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":'Vamos começar escolhendo um tema para o portal do cliente. Há algumas opções para escolher. Você pode usar o botão "Prévia" para verificá-las primeiro.',Connect:t,"Connect email accounts to complete this step.":"Conectar contas de email para completar esta etapa.","If you are done with email accounts, it’s time to have a look at social media channels.":"Se você terminou com contas de email, é hora de dar uma olhada nos canais de mídia social.","Create your new helpdesk email address":"Crie seu novo endereço de e-mail de helpdesk","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Vamos começar conectando suas contas de email ao LiveAgent, permitindo que você receba emails como tickets e responda a eles de forma contínua.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Dois tipos de contas de email devem ser configurados no LiveAgent, contas de entrada e saída. A mesma conta de email é frequentemente usada como conta de entrada e saída.","Incoming email accounts":"Contas de email recebidas","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Essas contas recebem os e-mails do seu cliente. Cada e-mail enviado para essas contas é importado para o LiveAgent, criando um ticket.","Need help connecting your email accounts? Learn more":"Precisa de ajuda para conectar suas contas de email? Saiba mais","Outgoing email accounts":"Contas de envio de e-mail","Your Built-in Email Account":"Sua Conta de E-mail Incorporada","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Toda conta do LiveAgent possui um endereço de e-mail embutido, servindo como uma conta de e-mail tanto para recebimento quanto para envio. Nós fornecemos essa caixa de entrada gratuitamente, mas ela possui algumas limitações. Recomenda-se o uso durante a configuração inicial de sua conta do LiveAgent e para testes fundamentais, mas não para comunicação com seus clientes.","connect email accounts":"conectar contas de email","Your built-in email address is: ":"Seu endereço de e-mail integrado é: ","Feel free to send a test email to this address and see LiveAgent in action!":"Sinta-se à vontade para enviar um e-mail de teste para este endereço e ver o LiveAgent em ação!","This step requires you to connect any messaging app you prefer.":"Este passo requer que você conecte qualquer aplicativo de mensagens que preferir.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Agora, vamos apresentar outro aspecto essencial da nossa ferramenta - a diversa gama de widgets de contato que o LiveAgent oferece para sua conveniência.","Connect Messaging apps":"Conectar aplicativos de mensagens","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Conectar essas plataformas de mensagens ao LiveAgent permite que você responda a seus clientes a partir de uma única plataforma, eliminando a necessidade de alternar continuamente entre diferentes apps ou contas.",Whatsapp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Vincular suas contas do WhatsApp ao LiveAgent transformará de forma transparente todas as mensagens do WhatsApp recebidas em tickets dentro do sistema. Isso permite que seus agentes respondam facilmente e de forma eficiente a cada consulta de cliente recebida via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Precisa de ajuda para conectar suas contas do WhatsApp? Saiba mais",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Ao integrar suas contas do Viber com o LiveAgent, todas as mensagens recebidas do Viber são sistematicamente convertidas em tickets individuais dentro da plataforma. Isso permite que seus agentes atendam prontamente e sem esforço cada consulta de cliente recebida através do Viber.","Need help connecting your Viber accounts? Learn more":"Precisa de ajuda para conectar suas contas do Viber? Saiba mais",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte sua página comercial do Facebook e transforme todas as postagens, comentários e mensagens privadas enviadas para essa página em tickets.","Need help connecting your Facebook accounts? Learn more":"Precisa de ajuda para conectar suas contas do Facebook? Saiba mais",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte sua página empresarial do Instagram e transforme todas as postagens, comentários e mensagens privadas enviadas para essa página em tickets.","Need help connecting your Instagram accounts? Learn more":"Precisa de ajuda para conectar suas contas do Instagram? Saiba mais",Twitter:d,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte sua página comercial do Twitter e transforme todas as postagens, comentários e mensagens privadas enviadas para essa página em tickets.","Need help connecting your X(Twitter) accounts? Learn more":"Precisa de ajuda para conectar suas contas do X(Twitter)? Saiba mais","Connecting social media account is needed to finalize this step.":"Conectar a conta de mídia social é necessário para finalizar esta etapa.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"E que tal conectar contas do WhatsApp ou do Viber? Com o LiveAgent, nós estamos aqui para ajudar!","Connect your social media accounts":"Conecte suas contas de mídia social","connect social media":"conectar mídia social","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"O LiveAgent pode ser integrado com contas do Facebook, Instagram e X(Twitter) e transformar a comunicação desses canais em tickets para uma gestão melhor e mais fácil. Conectar todas as redes sociais disponíveis ao LiveAgent permite que você interaja e responda aos seus clientes de um único lugar, em vez de ficar mudando constantemente entre suas contas de mídia social.","Integration possibilities with many VoIP providers worldwide":"Possibilidades de integração com muitos provedores de VoIP em todo o mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Se o seu provedor desejado não estiver na lista, o método de integração geral pode sempre ser usado, mas fique à vontade para nos avisar! Faremos o nosso melhor para adicioná-los.","Unlimited call recording":"Gravação de chamadas ilimitadas","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Com gravações de chamadas ilimitadas, você pode capturar cada interação telefônica, proporcionando um recurso valioso para a garantia de qualidade e o treinamento contínuo de agentes.","IVR (interactive voice response)":"IVR (resposta de voz interativa)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Esse recurso permite que você reproduza saudações personalizadas ou gravações informativas para envolver os chamadores. Ele oferece opções para coleta de dados durante a interação da chamada e permite que os chamadores interajam por meio de toque de tom. Os chamadores podem invocar várias ações pressionando números, como ser direcionados ao agente ou departamento correto ou solicitar um retorno de chamada.","Call Devices":"Dispositivos de Chamada","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Se você preferir não atender chamadas através do navegador do seu PC, poderá conectar um telefone de hardware externo ao LiveAgent. Essa função permite que você faça ou atenda chamadas facilmente, oferecendo um método alternativo para gerenciar interações telefônicas que melhor se adequam à sua conveniência.","Mobile apps":"Aplicativos móveis","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para proporcionar a você mais comodidade, oferecemos aplicativos móveis gratuitos para as plataformas Android e iOS. Esses aplicativos permitem que você gerencie suas chamadas do LiveAgent sem esforço enquanto está em movimento.","Call queue":"Fila de chamadas","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Nosso recurso de fila de chamadas garante que nenhuma chamada seja perdida, mesmo quando todos os agentes estão ocupados. Chamadas recebidas entram em uma fila e aguardam sua vez até que o próximo agente disponível possa atender a chamada.","Create a call center":"Criar centro de chamadas","To complete this step, connect your phone number from VoIP.":"Para concluir esta etapa, conecte seu número de telefone do VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Estamos quase lá. Apenas um último passo resta! Vamos dar uma olhada no Portal do Cliente e no que ele oferece.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"O LiveAgent fornece uma solução integrada para o centro de chamadas que permite que você receba, responda e registre chamadas telefônicas como bilhetes. Então, com algumas etapas, você pode transformar seu suporte técnico em um centro de chamadas dinâmico, eliminando a necessidade de soluções para chamadas de terceiros.","What we offer?":"O que oferecemos?","warning icon":"ícone de aviso","What do you need?":"O que você precisa?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Obter um número de telefone de um provedor de VoIP (provedor de voz sobre IP).","Connect it with your LiveAgent account":"Conecte-o com a sua conta LiveAgent","Call center":"Central de atendimento","Upgrade your helpdesk to a active call center":"Atualize seu helpdesk para um call center ativo","Need help setting up your Call center? Learn more":"Precisa de ajuda para configurar sua central de atendimento? Saiba mais","Chat buttons":"Botões de chat","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Estas são facilmente personalizáveis e permitem que seus clientes iniciem imediatamente um chat ao vivo com agentes diretamente do seu site. Existem muitos tipos e designs predefinidos disponíveis. Certifique-se de conferi-los!","Need help setting up your Chat Buttons? Learn more":"Precisa de ajuda para configurar seus botões de chat? Saiba mais","Chat invitations":"Convites de chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Envolva seus clientes de forma proativa enviando convites de bate-papo automatizados com base em critérios específicos, como páginas visitadas ou tempo gasto em uma página.","Need help setting up your Chat Invitations? Learn more":"Precisa de ajuda para configurar suas invitações de chat? Saiba mais","Contact forms":"Formulários de contato","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Este widget permite que os clientes enviem rapidamente suas dúvidas ou comentários como tickets diretamente da sua página web, simplesmente clicando em um botão ou preenchendo um formulário na página.","Need help setting up your Contact Forms? Learn more":"Precisa de ajuda para configurar seus formulários de contato? Saiba mais","Call buttons":"Botões de Chamada","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Esses botões simples permitem que seus clientes iniciem uma chamada direta de seus navegadores com um agente disponível da sua equipe no LiveAgent.","Need help setting up your Call Buttons? Learn more":"Precisa de ajuda para configurar seus botões de chamada? Saiba mais","Video call buttons":"Botões de videochamada","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Como o nome sugere, este botão oferece uma oportunidade de interação cara a cara, permitindo que clientes e agentes se conectem ainda mais pessoalmente.","Need help setting up your Video Call Buttons? Learn more":"Precisa de ajuda para configurar seus botões de videochamada? Saiba mais","You can finish this step by creating any contact widget.":"Você pode concluir esta etapa criando qualquer widget de contato.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Você sabia que com o LiveAgent, você também consegue gerenciar chamadas telefônicas reais?","Create contact widgets for your website":"Criar widgets de contacto para o seu site","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent fornece vários widgets de contato que visam melhorar sua experiência interativa de atendimento ao cliente e otimizar a comunicação. Cada um desses widgets oferece um caminho único para se conectar com os clientes, melhorando sua experiência e impulsionando o desempenho do seu serviço de atendimento ao cliente.",Create:m,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Já está familiarizado com os fundamentos do LiveAgent? Vamos seguir com a configuração.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Agora que você entendeu os fundamentos, é hora de começar a configurar o software.","How does LiveAgent work?":"Como LiveAgent funciona?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"O software de helpdesk do LiveAgent é uma ferramenta de atendimento ao cliente que ajuda a gerenciar e otimizar as interações com os clientes em vários canais, como e-mail, chat ao vivo, chamadas telefônicas e redes sociais.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"O software classifica automaticamente as consultas de clientes recebidas em tickets e as atribui ao departamento ou agente apropriado usando regras predefinidas. Ele fornece uma caixa de entrada única e compartilhada onde os agentes podem acessar e responder a todas as consultas de clientes. LiveAgent também oferece recursos como regras de automação, SLA, relatórios, análises e uma base de conhecimento que auxilia no autoatendimento.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Em essência, LiveAgent melhora a eficiência do seu serviço ao cliente e garante que todas as comunicações com o cliente sejam tratadas de forma oportuna e organizada.","LiveAgent in a nutshell":"LiveAgent em poucas palavras","What is a ticket?":"O que é um ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Um ticket de helpdesk é essencialmente um registro digital do pedido de ajuda ou assistência de um cliente. Este ticket contém todas as informações relevantes sobre o problema ou dúvida do cliente, incluindo seus detalhes de contato, a natureza do problema e quaisquer interações que tenham sido feitas com o cliente em relação ao problema. O ticket pode originar-se de várias fontes, como emails, chamadas telefônicas, chats ao vivo ou mensagens em redes sociais.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"À medida que o problema avança em direção à resolução, o ticket é atualizado com novas ações, respostas ou notas. O ticket passa por vários estados - começando como 'novo', passando para 'respondido' quando um agente responde, 'aberto' quando o cliente responde e, por fim, 'resolvido' quando o problema é resolvido. Se o ticket não for reaberto, ele concluirá seu ciclo com o status final e irrevogável de 'fechado'. Esse sistema garante que o problema de cada cliente seja acompanhado, abordado e resolvido sistematicamente. Para ajudar na gestão e distribuição de tickets, é importante criar Departamentos. Isso delega efetivamente autoridade e responsabilidade relacionadas aos tickets, garantindo que cada ticket seja direcionado à equipe ou pessoa certa.",Departments:l,"What is a department":"O que é um departamento",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Um Departamento refere-se a um grupo designado dentro da organização que trata de tickets específicos ou consultas de clientes. Pode representar diferentes áreas funcionais dentro de uma empresa como "Atendimento ao Cliente", "Suporte Técnico", "Faturamento" ou "Vendas", ou pode representar diferentes habilidades linguísticas ou proficiência em equipe como "Vendas - Inglês", "Vendas - Alemão" ou "Técnico - 2º nível". Isso garante que os tickets sejam atribuídos rapidamente às pessoas certas, o que pode resolver problemas de forma mais rápida e eficiente.',"What is an agent?":"O que é um agente?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Um Agente é um membro da sua equipe de suporte que interage diretamente com seus clientes para resolver suas dúvidas ou problemas. Eles são essencialmente os usuários do software LiveAgent dentro da sua conta LiveAgente, encarregados de responder às perguntas de clientes que chegam como bilhetes.","Let's start":"Vamos começar",rocket:p,Finish:g,"Redo unfinished steps":"Refazer passos inacabados",check:h,next:v,"heading icon":"ícone de cabeçalho","Skip this step":"Pular esta etapa","You are all set":"Está tudo pronto","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Você concluiu com sucesso todas as etapas na criação do seu software LiveAgent Helpdesk.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Certifique-se de experimentar todas as várias funcionalidades e ferramentas disponíveis. Lembre-se, a chave para o sucesso com software como este é aproveitar ao máximo suas capacidades. Mantenha-se curioso, inovador e sempre pronto para interações significativas com os clientes. Estamos empolgados para ver como esta plataforma irá ajudá-lo a impulsionar suas interações com os clientes, melhorar os tempos de resposta e aumentar a satisfação geral do cliente.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Caso você precise de ajuda ou tenha dúvidas, nosso suporte está apenas a um clique. Nunca hesite em ","reach out":"entrar em contato",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Você gostaria de navegar pelo LiveAgent de forma mais rápida e eficiente? Familiarizar-se com os atalhos disponíveis certamente acelerará suas tarefas e aumentará sua produtividade. Visite nossa página dedicada aos atalhos. ","Check out shortcuts":"Confira os atalhos","Discover the secrets of LiveAgent":"Descubra os segredos do LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"E para aqueles ansiosos para se aprofundar e realmente dominar o LiveAgent, reunimos uma coleção de artigos e guias de como fazer que cobrem uma ampla gama de tópicos. Então, vá em frente e comece a explorar.","Improve your LiveAgent skills":"Melhore suas habilidades de LiveAgent","We’d love to hear from you.":"Adoraríamos ouvir de você.","Need support or advice? We’re ready to listen.":"Precisa de apoio ou aconselhamento? Estamos prontos para ouvir.","Direct contacts: ":"Contactos directos: ","Don't hesitate to contact us! We are available 24/7.":"Não hesite em nos contatar! Estamos disponíveis 24 horas por dia, 7 dias por semana.",Email:b,"Chat with us":"Fale conosco no chat","Message us":"Mande-nos uma mensagem","Contact form":"Formulário de contato","Contact for sales purposes:":"Contato para fins de vendas:",Phone:y,"(Toll Free in USA & Canada)":"(Número gratuito nos EUA e no Canadá)","(European Union & Worldwide)":"(União Europeia e Mundial)","Our offices:":"Nossos escritórios:","Self-help and system status:":"Autoajuda e status do sistema:","Find answers to your questions, day or night.":"Encontre respostas para suas perguntas, dia ou noite.","Go to our support portal":"Vá para nosso portal de suporte","Support portal":"Portal de suporte","Looking for answers?":"Procurando respostas?","Go to status page":"Ir para a página de status","Status page":"Página de status","Check out our service status":"Confira o status do nosso serviço","Social networks:":"Redes sociais","We’re looking forward to talking to you on social media.":"Estamos ansiosos para conversar com você nas redes sociais.","Connect with us":"Conecte-se conosco","Join our community today":"Junte-se à nossa comunidade hoje","Join our journey":"Junte-se à nossa jornada","Let's make memories":"Vamos fazer memórias",X:w,"Let's connect":"Vamos nos conectar","Join our tribe, let's grow":"Junte-se à nossa tribo, vamos crescer",Youtube:A,"Learn & grow on":"Aprenda e desenvolva","Discover and thrive":"Descubra e prospere","Email templates":"Modelos de email","Personalize your customer interactions with customizable email templates.":"Personalize suas interações com o cliente com templates de email personalizáveis.","Ticket Filters":"Filtro de Tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Otimize a gestão de tickets utilizando filtros para classificar e organizar seus tickets.","Agents ranking":"Classificação de agentes","Enable your customers to assess the assistance provided by your support agents.":"Permita que seus clientes avaliem a assistência fornecida pelos seus agentes de suporte.","Canned Messages":"Mensagens prontas","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Criar respostas pré-definidas para perguntas frequentemente feitas para respostas rápidas e consistentes.","Automatic Rules":"Regras automáticas","Improve efficiency by creating predefined actions and workflows with rules.":"Melhore a eficiência criando ações e fluxos de trabalho predefinidos com regras.","Ticket Tags":"Tags do Ticket","Enhance ticket organization and searchability by creating useful tags.":"Melhore a organização e a pesquisa de tickets criando tags úteis.",Reports:k,"Gain valuable insights into your customer service operations through detailed reports.":"Ganhe insights valiosos sobre as operações de atendimento ao cliente por meio de relatórios detalhados.","SLA (Service Level Agreement)":"Acordo de Nível de Serviço (SLA)","Define and monitor performance standards by creating Service Level Agreements.":"Defina e monitore os padrões de desempenho criando Acordos de Nível de Serviço.","Domain Parking":"Estacionamento de domínio","Connect and use your own domain with your LiveAgent account.":"Conecte e use seu próprio domínio com sua conta LiveAgent.",Customizations:L,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize seu LiveAgent de acordo com suas necessidades e preferências de marca","Integrations & Plugins":"Integrações e Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Amplie a funcionalidade do LiveAgent integrando-se com várias plataformas por meio de plugins.","Explore Other Features":"Explore outros recursos","Better understand and utilize the full range of features offered by LiveAgent.":"Entenda melhor e utilize toda a gama de recursos oferecidos pelo LiveAgent.","Provide excellent customer service.":"Ofereça excelente atendimento ao cliente.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para verdadeiramente dominar o LiveAgent, confira nossa coleção de artigos e guias práticos.","Home tab":"Aba inicial","Open ticket to be solved (if any)":"Abra o ticket para ser resolvido (se houver)","Resolve ticket":"Solucionar ticket","Show predefined answers":"Mostre as respostas predefinidas","Answer the chat":"Responda ao chat","Answer the chat on background":"Responda o chat em segundo plano","Open ticket on background":"Abra o pedido em segundo plano","Send message":"Envie a mensagem","Close ticket tab":"Feche a aba do ticket","Close ticket window":"Feche a janela do ticket","Show canned messages":"Mostre as mensagens prontas","Cycle through the opened ticket tabs":"Percorra as abas de tickets abertas","Previous or next tab":"Aba anterior ou próxima","Close active tab":"Feche a aba ativa","Answer ticket":"Responder ticket","Canned message":"Mensagem pré-definida","Predefined answers":"Respostas predefinidas","Save time with keyboard shortcuts":"Economize tempo com atalhos de teclado","Use keyboard shortcuts to enhance your skills and productivity.":"Use atalhos de teclado para aprimorar suas habilidades e produtividade.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Ao passar o cursor sobre certos elementos, um lembrete será exibido se um atalho estiver disponível."};export{o as Admins,a as Agents,t as Connect,m as Create,L as Customizations,l as Departments,b as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,s as Owner,y as Phone,k as Reports,f as Shortcuts,u as Tags,d as Twitter,i as Viber,n as Whatsapp,w as X,A as Youtube,h as check,C as default,v as next,p as rocket};