@qualityunit/liveagent-help 0.0.9 → 0.0.11

package/dist/assets/el-GR.js

@@ -1 +1,3 @@
-const t={"Getting started":"Ξεκινώντας","Learn the basics":"Μάθετε τα βασικά","Contact Us":"Επικοινωνήστε μαζί μας"};export{t as default};
+const e="Διαχείριση",t="Πράκτορες",n="Διαχειριστές",a="Ιδιοκτήτης",o="Σύνδεση",i="WhatsApp",s="Viber",r="Facebook",c="Instagram",l="Twitter",u="Δημιουργία",d="Ετικέτες",g="Τμήματα",h="πύραυλος",m="Ολοκλήρωση",p="έλεγχος",v="επόμενο",y="Συντομεύσεις",f="Ηλεκτρονικό ταχυδρομείο",w="Τηλέφωνο",b="X",A="YouTube",k="Εκθέσεις",L="Προσαρμογές",C={"Getting started":"Ξεκινώντας","Learn the basics":"Μάθετε τα βασικά","Add agents":"Προσθήκη αντιπροσώπων","Add departments":"Προσθήκη τμημάτων","Connect email accounts":"Σύνδεση λογαριασμών email","Connect social media":"Σύνδεση κοινωνικών μέσων","Connect messaging apps":"Σύνδεση εφαρμογών ανταλλαγής μηνυμάτων","Create contact widget":"Δημιουργία widget επαφών","Create call center":"Δημιουργία τηλεφωνικού κέντρου","Configure customer portal":"Ρύθμιση πύλης πελατών","Keyboard Shortcuts":"Συντομεύσεις Πληκτρολογίου","Improve your CX skills":"Βελτίωση των δεξιοτήτων CX σας","Contact Us":"Επικοινωνήστε μαζί μας",Manage:e,"Add agent":"Προσθήκη αντιπροσώπου","Create agent account to complete this step.":"Δημιουργήστε λογαριασμό αντιπροσώπου για να ολοκληρώσετε αυτό το βήμα.","Next, let's further explore Departments and their purpose.":"Στη συνέχεια, ας διερευνήσουμε περαιτέρω τα Τμήματα και τον σκοπό τους.","Let's start by creating agent accounts for your colleagues and team members.":"Ας ξεκινήσουμε δημιουργώντας λογαριασμούς αντιπροσώπων για τους συναδέλφους και τα μέλη της ομάδας.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Μπορούν επίσης να διατεθούν λογαριασμοί σε συγκεκριμένα τμήματα με βάση τον τομέα εμπειρογνωμοσύνης τους, και το λογισμικό LiveAgent σας επιτρέπει ακόμη και να διαχειριστείτε τα δικαιώματα και τους ρόλους τους.","Types of LiveAgent account":"Τύποι λογαριασμού LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Από προεπιλογή, υπάρχουν τρεις τύποι λογαριασμού αντιπροσώπων στο LiveAgent. Αντιπρόσωπος, Διαχειριστής και Ιδιοκτήτης.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Οι αντιπρόσωποι μπορούν να δουν, να απαντούν και να διαχειρίζονται αιτήματα, να απαντούν σε ζωντανές συνομιλίες / κλήσεις, να γράφουν και να διαχειρίζονται το περιεχόμενο βάσης γνώσεων, να διαχειρίζονται επαφές, να δημιουργούν τα δικά τους τυποποιημένα μηνύματα & προκαθορισμένες απαντήσεις, να διαχειρίζονται τα δικά τους προφίλ αντιπροσώπου και να δουν τις δικές τους αναφορές αντιπροσώπου.",Admins:n,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Οι διαχειριστές, εκτός από τα δικαιώματα ρόλων του αντιπροσώπου, μπορούν να διαχειρίζονται λογαριασμούς άλλων αντιπροσώπων και διαχειριστών (αλλά όχι το λογαριασμό του ιδιοκτήτη), να δουν όλες τις αναφορές και καθορίσουν τις ρυθμίσεις συστήματος.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Εκτός από τα δικαιώματα ρόλων διαχειριστή, ο ιδιοκτήτης μπορεί επίσης να διαχειριστεί τις ρυθμίσεις χρέωσης λογαριασμού LiveAgent και πληρωμής.","Now, let’s create agent accounts for your coworkers and set their roles.":"Τώρα, ας δημιουργήσουμε λογαριασμούς αντιπροσώπων για τους συνεργάτες σας και να ρυθμίσουμε τους ρόλους τους.","Manage agents":"Διαχείριση αντιπροσώπων","Need help configuring your agent accounts? Learn more":"Χρειάζεστε βοήθεια για τη ρύθμιση των λογαριασμών αντιπροσώπων σας; Μάθετε περισσότερα","Custom agent roles (paid feature)":"Προσαρμοσμένοι ρόλοι αντιπροσώπου (επί πληρωμή χαρακτηριστικό)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Εκτός από τους προεπιλεγμένους ρόλους, μπορείτε να δημιουργήσετε προσαρμοσμένους ρόλους αντιπροσώπου και να τους χορηγήσετε συγκεκριμένα δικαιώματα για να ταιριάζουν στις μοναδικές επιχειρησιακές σας ανάγκες.","Create new department or rename default one to finish this step.":"Δημιουργήστε νέο τμήμα ή μετονομάστε το προεπιλεγμένο για να ολοκληρώσετε αυτό το βήμα.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Τώρα που έχουμε διευθετήσει τους Αντιπροσώπους και τα Τμήματα, πρέπει να θεσπίσουμε ορισμένους διαύλους επικοινωνίας.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Η προσθήκη Τμημάτων στο λογαριασμό σας στο LiveAgent μπορεί να βελτιώσει σημαντικά την αποτελεσματικότητα της διαδικασίας υποστήριξης πελατών.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Σκοπός της δημιουργίας Τμημάτων είναι η ταξινόμηση και εκχώρηση αιτημάτων στις αντίστοιχες ομάδες ή αντιπροσώπους που είναι καταλληλότεροι για τη διαχείρισή τους. Αυτό όχι μόνο βελτιώνει την αποδοτικότητα και την παραγωγικότητα της υποστήριξης πελατών, αλλά διασφαλίζει επίσης ότι τα ερωτήματα των πελατών διαχειρίζονται όσοι διαθέτουν τη σωστή εμπειρογνωμοσύνη.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Τα τμήματα επιτρέπουν επίσης δομημένες ροές εργασίας. Μπορείτε να ορίσετε κανόνες και δικαιώματα πρόσβασης για κάθε τμήμα, τα οποία βοηθούν στη διατήρηση ενός οργανωμένου εργασιακού περιβάλλοντος.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Επιπλέον, τα τμήματα μπορούν να παρέχουν ζωτικά δεδομένα για αναλύσεις και διορθώσεις, δίνοντας μια σαφή εικόνα των περιοχών που λαμβάνουν τα περισσότερα ερωτήματα ή απαιτούν περισσότερους πόρους για τη βελτίωση της εξυπηρέτησης πελατών. Η δομή του τμήματος βοηθά επίσης στην παροχή μιας πιο εξατομικευμένης υπηρεσίας, καθώς ο πελάτης αλληλεπιδρά με ειδικούς εξοικειωμένοι με τις συγκεκριμένες ανησυχίες ή τις ανάγκες τους.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Ο λογαριασμός σας στο LiveAgent έχει ήδη ένα προεπιλεγμένο τμήμα με όνομα "Γενικά". Μη διστάσετε να τον μετονομάσετε ή να προσθέσετε νέα τμήματα τώρα.',"Manage departments":"Διαχείριση τμημάτων","Need help creating or configuring your departments? Learn more":"Χρειάζεστε βοήθεια για τη δημιουργία ή διαμόρφωση των τμημάτων σας; Μάθετε περισσότερα","Choose theme":"Επιλέξτε θέμα","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":'Ας ξεκινήσουμε επιλέγοντας ένα θέμα πύλης πελατών. Υπάρχουν μερικές επιλογές για να διαλέξετε. Μπορείτε να χρησιμοποιήσετε το κουμπί "Προεπισκόπηση" για να τα ελέγξετε πρώτα.',Connect:o,"Connect email accounts to complete this step.":"Συνδέστε λογαριασμούς email για να ολοκληρώσετε αυτό το βήμα.","If you are done with email accounts, it’s time to have a look at social media channels.":"Αν ολοκληρώσατε με τους λογαριασμούς email, είναι καιρός να ρίξετε μια ματιά στα κοινωνικά δίκτυα.","Create your new helpdesk email address":"Δημιουργήστε τη νέα διεύθυνση email σας στο helpdesk","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Ας ξεκινήσουμε συνδέοντας τους λογαριασμούς email σας στο LiveAgent, επιτρέποντάς σας να λαμβάνετε email ως αιτήματα και να ανταποκρίνεστε σε αυτά ομαλά.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Πρέπει να δημιουργηθούν δύο τύποι λογαριασμών email στο LiveAgent, εισερχόμενα και εξερχόμενα. Ο ίδιος λογαριασμός email χρησιμοποιείται συχνά τόσο ως εισερχόμενος όσο και ως εξερχόμενος λογαριασμός.","Incoming email accounts":`Λογαριασμοί εισερχομένων email
+`,"These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Αυτοί οι λογαριασμοί λαμβάνουν τα email του πελάτη σας. Κάθε email που αποστέλλεται σε αυτούς τους λογαριασμούς εισάγεται στο LiveAgent, δημιουργώντας ένα αίτημα.","Need help connecting your email accounts? Learn more":"Χρειάζεστε βοήθεια για τη σύνδεση των λογαριασμών email σας; Μάθετε περισσότερα","Outgoing email accounts":"Λογαριασμοί εξερχόμενων email","Your Built-in Email Account":"Ενσωματωμένος Λογαριασμός Email","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Κάθε λογαριασμός LiveAgent έχει ενσωματωμένη διεύθυνση email, η οποία χρησιμεύει ως λογαριασμός εισερχόμενου και εξερχόμενου email. Παρέχουμε αυτό το email δωρεάν, αλλά περιέχει κάποιους περιορισμούς. Συνιστάται για χρήση κατά την αρχική ρύθμιση του λογαριασμού σας LiveAgent και για θεμελιώδεις δοκιμές αλλά όχι για επικοινωνία με τους πελάτες σας.","connect email accounts":"σύνδεση λογαριασμών email","Your built-in email address is: ":"Η ενσωματωμένη διεύθυνση email σας είναι: ","Feel free to send a test email to this address and see LiveAgent in action!":"Μη διστάσετε να στείλετε ένα δοκιμαστικό email σε αυτή τη διεύθυνση και να δείτε το LiveAgent σε δράση!","This step requires you to connect any messaging app you prefer.":"Αυτό το βήμα απαιτεί τη σύνδεση οποιασδήποτε εφαρμογής μηνυμάτων που προτιμάτε.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Τώρα, ας εισαγάγουμε μια άλλη ουσιαστική πτυχή του εργαλείου μας - το ποικίλο φάσμα των widgets επικοινωνίας που προσφέρει το LiveAgent για την ευκολία σας.","Connect Messaging apps":"Σύνδεση εφαρμογών Ανταλλαγής μηνυμάτων","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Η σύνδεση αυτών των πλατφορμών μηνυμάτων με το LiveAgent σας επιτρέπει να ανταποκριθείτε στους πελάτες σας από μία μόνο πλατφόρμα, εξαλείφοντας την ανάγκη εναλλαγής μεταξύ διαφορετικών εφαρμογών ή λογαριασμών συνεχώς.",Whatsapp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Η σύνδεση των λογαριασμών σας WhatsApp με το LiveAgent θα μετατρέψει απρόσκοπτα όλα τα εισερχόμενα μηνύματα WhatsApp σε αιτήματα εντός του συστήματος. Αυτό επιτρέπει στους αντιπροσώπους σας να ανταποκρίνονται εύκολα και αποτελεσματικά σε κάθε ερώτημα πελάτη που λαμβάνεται μέσω WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Χρειάζεστε βοήθεια για τη σύνδεση των λογαριασμών σας WhatsApp; Μάθετε περισσότερα",Viber:s,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Ενσωματώνοντας τους λογαριασμούς Viber στο LiveAgent, όλα τα εισερχόμενα μηνύματα Viber μετατρέπονται συστηματικά σε ξεχωριστά αιτήματα εντός της πλατφόρμας. Αυτό επιτρέπει στους αντιπροσώπους σας να αντιμετωπίζουν άμεσα και αβίαστα κάθε έρευνα πελατών που λήφθηκε μέσω Viber.","Need help connecting your Viber accounts? Learn more":"Χρειάζεστε βοήθεια στη σύνδεση των Viber λογαριασμών σας; Μάθετε περισσότερα",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Συνδέστε την επιχειρηματική σελίδα σας στο Facebook και μετατρέψτε όλες τις δημοσιεύσεις, τα σχόλια και τα προσωπικά μηνύματα που αποστέλλονται σε αυτή τη σελίδα σε αιτήματα.","Need help connecting your Facebook accounts? Learn more":"Χρειάζεστε βοήθεια στη σύνδεση των Facebook λογαριασμών σας; Μάθετε περισσότερα",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Συνδέστε την επιχειρηματική σελίδα σας στο Instagram και μετατρέψτε όλες τις δημοσιεύσεις, τα σχόλια και τα προσωπικά μηνύματα που αποστέλλονται σε αυτή τη σελίδα σε αιτήματα.","Need help connecting your Instagram accounts? Learn more":"Χρειάζεστε βοήθεια στη σύνδεση των Instagram λογαριασμών σας; Μάθετε περισσότερα",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Συνδέστε την επιχειρηματική σελίδα σας στο Twitter και μετατρέψτε όλες τις δημοσιεύσεις, τα σχόλια και τα προσωπικά μηνύματα που αποστέλλονται σε αυτή τη σελίδα σε αιτήματα.","Need help connecting your X(Twitter) accounts? Learn more":"Χρειάζεστε βοήθεια στη σύνδεση των X(Twitter) λογαριασμών σας; Μάθετε περισσότερα","Connecting social media account is needed to finalize this step.":"Η σύνδεση του λογαριασμού μέσων κοινωνικής δικτύωσης είναι απαραίτητη για την ολοκλήρωση αυτού του βήματος.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Και πώς γίνεται η σύνδεση των λογαριασμών σας στο WhatsApp ή στο Viber; Με το LiveAgent, σας καλύπτουμε!","Connect your social media accounts":"Συνδέστε τους λογαριασμούς σας στα κοινωνικά δίκτυα","connect social media":"σύνδεση κοινωνικών μέσων","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"Το LiveAgent μπορεί να ενσωματωθεί με λογαριασμούς Facebook, Instagram και X (Twitter) και να μετατρέψει την επικοινωνία από αυτά τα κανάλια σε αιτήματα για καλύτερη και ευκολότερη διαχείριση. Έχοντας όλα τα διαθέσιμα κοινωνικά δίκτυα που συνδέονται με το LiveAgent σας επιτρέπει να αλληλεπιδράσετε και να απαντήσετε στους πελάτες σας από ένα μόνο μέρος, αντί να αλλάζετε συνεχώς μεταξύ των λογαριασμών μέσων κοινωνικής δικτύωσης.","Integration possibilities with many VoIP providers worldwide":"Δυνατότητες ενσωμάτωσης με πολλούς παρόχους VoIP παγκοσμίως","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Εάν ο επιθυμητός σας πάροχος δεν είναι στη λίστα, η γενική μέθοδος ενσωμάτωσης μπορεί πάντα να χρησιμοποιηθεί, αλλά μη διστάσετε να μας ενημερώσετε! Θα κάνουμε ό,τι καλύτερο μπορούμε για να τους προσθέσουμε.","Unlimited call recording":"Απεριόριστες καταγραφές κλήσης","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Με απεριόριστες καταγραφές κλήσεων, μπορείτε να καταγράψετε κάθε αλληλεπίδραση μέσω τηλεφώνου, παρέχοντας πολύτιμο πόρο για διασφάλιση ποιότητας και συνεχή εκπαίδευση αντιπροσώπων.","IVR (interactive voice response)":"IVR (διαδραστική φωνητική απόκριση)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Αυτή η λειτουργία σάς επιτρέπει να αναπαράγετε προσαρμοσμένους χαιρετισμούς ή ενημερωτικές ηχογραφήσεις για να προσελκύσετε τους καλούντες. Παρέχει επιλογές για τη συλλογή δεδομένων κατά τη διάρκεια της αλληλεπίδρασης κλήσης και επιτρέπει στους καλούντες να αλληλεπιδρούν μέσω σηματοδότησης ήχου αφής. Οι καλούντες μπορούν να επικαλεστούν διάφορες ενέργειες πατώντας αριθμούς, όπως να δρομολογηθούν στον σωστό αντιπρόσωπο ή τμήμα ή να ζητήσουν επανάκληση.","Call Devices":"Συσκευές Κλήσης","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Αν προτιμάτε να μην χειρίζεστε κλήσεις μέσω του προγράμματος περιήγησης του υπολογιστή σας, μπορείτε να συνδέσετε απρόσκοπτα ένα εξωτερικό τηλέφωνο υλικού με το LiveAgent. Αυτή η λειτουργία σας επιτρέπει να κάνετε ή να απαντήσετε σε κλήσεις εύκολα, προσφέροντας μια εναλλακτική μέθοδο για τη διαχείριση των αλληλεπιδράσεων του τηλεφώνου που ταιριάζει καλύτερα στην ευκολία σας.","Mobile apps":"Εφαρμογές για κινητά","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Για να σας παρέχουμε επιπλέον εξυπηρέτηση, προσφέρουμε δωρεάν κινητές εφαρμογές για τα Android και iOS πλατφόρμες. Αυτές οι εφαρμογές σάς επιτρέπουν να διαχειρίζεστε τις τηλεφωνικές κλήσεις σας μέσω του LiveAgent εύκολα και γρήγορα, όπου κι αν βρίσκεστε.","Call queue":"Ουρά κλήσεων","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Η λειτουργία αναμονής κλήσεων εξασφαλίζει ότι δεν χάνονται κλήσεις ακόμη και όταν όλοι οι αντιπρόσωποι είναι κατειλημμένοι. Οι εισερχόμενες κλήσεις εισέρχονται σε μια ουρά και περιμένουν τη σειρά τους μέχρι ο επόμενος διαθέσιμος αντιπρόσωπος να μπορέσει να χειριστεί την κλήση.","Create a call center":"Δημιουργία τηλεφωνικού κέντρου","To complete this step, connect your phone number from VoIP.":"Για την ολοκλήρωση αυτού του βήματος, συνδέστε τον αριθμό τηλεφώνου σας από VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Είμαστε σχεδόν εκεί. Απλώς απομένει ένα τελευταίο βήμα! Ας ρίξουμε μια ματιά στην Πύλη Πελατών και σε αυτό που προσφέρει.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"Το LiveAgent παρέχει μια ολοκληρωμένη λύση τηλεφωνικού κέντρου που σας επιτρέπει να λαμβάνετε, να απαντάτε και να καταγράφετε τηλεφωνικές κλήσεις ως αιτήματα. Έτσι, με λίγα βήματα, μπορείτε να μετατρέψετε το helpdesk σας σε ένα δυναμικό τηλεφωνικό κέντρο, εξαλείφοντας την ανάγκη για λύσεις κλήσεων τρίτων παρόχων.","What we offer?":"Τι προσφέρουμε;","warning icon":"εικονίδιο προειδοποίησης","What do you need?":"Τι χρειάζεστε;","Obtain a phone number from a VoIP (voice-over-internet provider).":"Αποκτήστε έναν τηλεφωνικό αριθμό από VoIP (πάροχος voice-over-internet).","Connect it with your LiveAgent account":"Συνδέστε το με το λογαριασμό σας στο LiveAgent","Call center":"Τηλεφωνικό κέντρο","Upgrade your helpdesk to a active call center":"Αναβαθμίστε το helpdesk σας σε ένα ενεργό τηλεφωνικό κέντρο","Need help setting up your Call center? Learn more":"Χρειάζεστε βοήθεια για τη δημιουργία του τηλεφωνικού σας κέντρου; Μάθετε περισσότερα","Chat buttons":"Κουμπιά συνομιλίας","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Αυτά είναι εύκολα προσαρμόσιμα και επιτρέπουν στους πελάτες σας να ξεκινήσουν αμέσως μια ζωντανή συνομιλία με τους αντιπροσώπους σας απευθείας από την ιστοσελίδα σας. Υπάρχουν πολλοί τύποι και προκαθορισμένα σχέδια διαθέσιμα. Φροντίστε να τα ελέγξετε!","Need help setting up your Chat Buttons? Learn more":"Χρειάζεστε βοήθεια για την ρύθμιση των κουμπιών συνομιλίας σας; Μάθετε περισσότερα","Chat invitations":"Προσκλήσεις συνομιλίας","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Ενεργοποιήστε τους πελάτες σας προληπτικά στέλνοντας αυτοματοποιημένες προσκλήσεις συνομιλίας με βάση συγκεκριμένα κριτήρια, όπως οι σελίδες που επισκέφθηκαν ή ο χρόνος που πέρασαν σε μια σελίδα.","Need help setting up your Chat Invitations? Learn more":"Χρειάζεστε βοήθεια για την ρύθμιση των Προσκλήσεων Συνομιλίας σας; Μάθετε περισσότερα","Contact forms":"Φόρμες επικοινωνίας","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Αυτό το widget επιτρέπει στους πελάτες να στείλουν γρήγορα τις ερωτήσεις ή τα σχόλιά τους ως αιτήματα απευθείας από την ιστοσελίδα σας απλά κάνοντας κλικ σε ένα κουμπί ή συμπληρώνοντας μία φόρμα στη σελίδα.","Need help setting up your Contact Forms? Learn more":`
+Χρειάζεστε βοήθεια για τη ρύθμιση των φόρμων επικοινωνίας σας; Μάθετε περισσότερα`,"Call buttons":"Κουμπιά κλήσης","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Αυτά τα απλά κουμπιά επιτρέπουν στους πελάτες σας να ξεκινήσουν μία άμεση κλήση από τον περιηγητή web τους με έναν διαθέσιμο αντιπρόσωπο από την ομάδα σας στο LiveAgent.","Need help setting up your Call Buttons? Learn more":"Χρειάζεστε βοήθεια για τη ρύθμιση των Κουμπιών Κλήσης; Μάθετε περισσότερα","Video call buttons":"Κουμπιά βιντεοκλήσης","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Όπως υποδηλώνει το όνομα, αυτό το κουμπί προσφέρει μια ευκαιρία για επικοινωνία πρόσωπο με πρόσωπο, επιτρέποντας στους πελάτες και τους αντιπροσώπους να συνδεθούν ακόμα περισσότερο προσωπικά.","Need help setting up your Video Call Buttons? Learn more":"Χρειάζεστε βοήθεια για την ρύθμιση των Κουμπιών Βιντεοκλήσης σας; Μάθετε περισσότερα","You can finish this step by creating any contact widget.":"Μπορείτε να ολοκληρώσετε αυτό το βήμα δημιουργώντας οποιοδήποτε widget επικοινωνίας.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Γνωρίζετε ότι με το LiveAgent, είστε σε θέση να διαχειριστείτε τις πραγματικές τηλεφωνικές κλήσεις;","Create contact widgets for your website":"Δημιουργήστε widget επικοινωνίας για την ιστοσελίδα σας","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"Το LiveAgent παρέχει διάφορα widgets επικοινωνίας που αποσκοπούν στη βελτίωση της διαδραστικής εμπειρίας εξυπηρέτησης πελατών σας και στην απλοποίηση της επικοινωνίας. Κάθε ένα από αυτά τα widget προσφέρει μια μοναδική διαδρομή για να συνδεθείτε με τους πελάτες, βελτιώνοντας τελικά την εμπειρία τους και ενισχύοντας την απόδοση εξυπηρέτησης πελατών.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Εξοικειωθήκατε ήδη με τα βασικά του LiveAgent; Ας προχωρήσουμε στη ρύθμιση.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Τώρα που έχετε κατανοήσει τα θεμελιώδη στοιχεία, ήρθε η ώρα να αρχίσετε τη δημιουργία του λογισμικού.","How does LiveAgent work?":"Πώς λειτουργεί το LiveAgent;","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Το LiveAgent είναι ένα λογισμικό εξυπηρέτησης πελατών που βοηθά στη διαχείριση και οργάνωση των αλληλεπιδράσεων με τους πελάτες μέσω πολλαπλών καναλιών, όπως email, ζωντανή συνομιλία, τηλεφωνικές κλήσεις και μέσα κοινωνικής δικτύωσης.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Το λογισμικό ταξινομεί τα εισερχόμενα ερωτήματα των πελατών αυτόματα σε αιτήματα και τα αναθέτει στο κατάλληλο τμήμα ή αντιπρόσωπο χρησιμοποιώντας προκαθορισμένους κανόνες. Παρέχει ένα ενιαίο, κοινόχρηστο φάκελο εισερχομένων όπου οι αντιπρόσωποι μπορούν να έχουν πρόσβαση και να ανταποκρίνονται σε όλες τις ερωτήσεις πελατών. Το LiveAgent προσφέρει επίσης χαρακτηριστικά όπως κανόνες αυτοματισμού, SLA, αναφορές, αναλύσεις, και μια βάση γνώσεων που βοηθά στην αυτοεξυπηρέτηση.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Ουσιαστικά, το LiveAgent βελτιώνει την αποτελεσματικότητα της εξυπηρέτησης των πελατών σας και εξασφαλίζει ότι όλες οι επικοινωνίες των πελατών αντιμετωπίζονται έγκαιρα και οργανωμένα.","LiveAgent in a nutshell":"LiveAgent με λίγα λόγια","What is a ticket?":"Τι είναι ένα αίτημα;","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Ένα αίτημα κέντρου εξυπηρέτησης είναι ουσιαστικά ένα ψηφιακό αρχείο του αιτήματος ενός πελάτη για βοήθεια ή υποστήριξη. Αυτό το αίτημα περιέχει όλες τις σχετικές πληροφορίες σχετικά με το ζήτημα ή το ερώτημα του πελάτη, συμπεριλαμβανομένων των στοιχείων επικοινωνίας του, τη φύση του προβλήματος και τυχόν αλληλεπιδράσεις που είχαν με τον πελάτη σχετικά με το θέμα. Το αίτημα μπορεί να προέρχεται από διάφορες πηγές, όπως email, τηλεφωνικές κλήσεις, ζωντανές συνομιλίες ή μηνύματα κοινωνικής δικτύωσης.",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":'Καθώς το θέμα προχωρά προς την επίλυση, το αίτημα ενημερώνεται με νέες ενέργειες, απαντήσεις ή σημειώσεις. Το αίτημα περνάει από διάφορα στάδια - ξεκινώντας από το να είναι "νέο", σε "απαντημένο" όταν ένας αντιπρόσωπος απαντήσει, "ανοιχτό" όταν ο πελάτης απαντήσει και, τέλος, "επιλυμένο" όταν επιλυθεί το ζήτημα. Εάν το αίτημα δεν ξανανοίξει, θα ολοκληρώσει τον κύκλο του με την τελική και μη αναστρέψιμη κατάσταση "κλειστό". Αυτό το σύστημα εξασφαλίζει τη συστηματική παρακολούθηση και επίλυση του προβλήματος κάθε πελάτη. Για τη βοήθεια στη διαχείριση και τη διανομή αιτημάτων, είναι σημαντικό να δημιουργηθούν Τμήματα. Αυτό ουσιαστικά μεταβιβάζει την εξουσία και την ευθύνη που σχετίζονται με τα αιτήματα, εξασφαλίζοντας ότι κάθε αίτημα θα κατευθύνεται προς τη σωστή ομάδα ή πρόσωπο.',Departments:g,"What is a department":"Τι είναι ένα τμήμα",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Ένα Τμήμα αναφέρεται σε μια καθορισμένη ομάδα εντός του οργανισμού που χειρίζεται συγκεκριμένα αιτήματα ή ερωτήσεις πελατών. Μπορεί να αντιπροσωπεύει διαφορετικές λειτουργικές περιοχές μέσα σε μια εταιρεία όπως "Εξυπηρέτηση Πελατών", "Τεχνική Υποστήριξη", "Χρέωση", ή "Πωλήσεις", ή μπορεί να αντιπροσωπεύει διαφορετικές γλωσσικές δεξιότητες ή την επάρκεια της ομάδας, όπως "Πωλήσεις - Αγγλικά", "Πωλήσεις - Γερμανικά" ή "Τεχνικό - 2ο επίπεδο". Αυτό εξασφαλίζει ότι τα αιτήματα ανατίθενται γρήγορα στους κατάλληλους ανθρώπους, οι οποίοι μπορούν να επιλύσουν τα ζητήματα ταχύτερα και αποτελεσματικότερα.',"What is an agent?":"Τι είναι ένας αντιπρόσωπος;","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Ένας Αντιπρόσωπος είναι μέλος της ομάδας υποστήριξης που αλληλεπιδρά άμεσα με τους πελάτες σας για να επιλύσει τα ερωτήματα ή τα προβλήματά τους. Είναι ουσιαστικά οι χρήστες του λογισμικού LiveAgent στο λογαριασμό σας στο LiveAgent, με αποστολή την ανταπόκριση στις ερωτήσεις πελατών που φτάνουν ως αιτήματα.","Let's start":"Ας ξεκινήσουμε",rocket:h,Finish:m,"Redo unfinished steps":"Επανάληψη ημιτελών βημάτων",check:p,next:v,"heading icon":"εικονίδιο κεφαλίδας","Skip this step":"Παράλειψη αυτού του βήματος","You are all set":"Είστε έτοιμοι","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Έχετε ολοκληρώσει με επιτυχία όλα τα βήματα για την εγκατάσταση του λογισμικού LiveAgent Helpdesk σας.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Φροντίστε να πειραματιστείτε με όλες τις διαθέσιμες δυνατότητες και εργαλεία. Θυμηθείτε, το κλειδί της επιτυχίας με λογισμικό σαν αυτό είναι η πλήρης αξιοποίηση των δυνατοτήτων του. Μείνετε περίεργοι, καινοτόμοι και πάντα έτοιμοι για ουσιαστικές αλληλεπιδράσεις με τους πελάτες. Είμαστε ενθουσιασμένοι να δούμε πώς αυτή η πλατφόρμα θα σας βοηθήσει να ενισχύσετε τις αλληλεπιδράσεις σας, να βελτιώσετε τους χρόνους απόκρισης και να αυξήσετε τη συνολική ικανοποίηση των πελατών σας.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Σε περίπτωση που χρειάζεστε οποιαδήποτε βοήθεια ή έχετε ερωτήσεις, η υποστήριξή μας είναι μόνο ένα κλικ μακριά. Ποτέ μη διστάσετε να ","reach out":"επικοινωνήσετε",Shortcuts:y,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Θα θέλατε να πλοηγηθείτε μέσω του LiveAgent πιο γρήγορα και αποτελεσματικά; Η εξοικείωση με τα διαθέσιμα πλήκτρα συντόμευσης θα επιταχύνει σίγουρα τις εργασίες σας και θα βελτιώσει την παραγωγικότητά σας. Επισκεφθείτε τη σελίδα των ειδικών πλήκτρων συντόμευσης μας. ","Check out shortcuts":"Ελέγξτε τις συντομεύσεις","Discover the secrets of LiveAgent":"Ανακαλύψτε τα μυστικά του LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Και για εκείνους που επιθυμούν να εμβαθύνουν και να μάθουν πραγματικά το LiveAgent, έχουμε συγκεντρώσει μια συλλογή από άρθρα και οδηγούς που καλύπτουν μια ευρεία γκάμα θεμάτων. Οπότε προχωρήστε και αρχίστε την εξερεύνηση.","Improve your LiveAgent skills":"Βελτιώστε τις ικανότητές σας στο LiveAgent","We’d love to hear from you.":"Θα θέλαμε να ακούσουμε από εσάς.","Need support or advice? We’re ready to listen.":"Χρειάζεστε υποστήριξη ή συμβουλές; Είμαστε έτοιμοι να ακούσουμε.","Direct contacts: ":"Άμεσες επαφές: ","Don't hesitate to contact us! We are available 24/7.":"Μην διστάσετε να επικοινωνήσετε μαζί μας! Είμαστε διαθέσιμοι 24 ώρες το 24ωρο.",Email:f,"Chat with us":"Συνομιλήστε μαζί μας","Message us":"Στείλε μας μήνυμα","Contact form":"Φόρμα επικοινωνίας","Contact for sales purposes:":"Επικοινωνία για σκοπούς πώλησης:",Phone:w,"(Toll Free in USA & Canada)":"(Δωρεάν κλήση στις ΗΠΑ & τον Καναδά)","(European Union & Worldwide)":"(Ευρωπαϊκής Ένωσης & Παγκοσμίως)","Our offices:":"Τα γραφεία μας:","Self-help and system status:":"Αυτοβοήθεια και κατάσταση συστήματος:","Find answers to your questions, day or night.":"Βρείτε απαντήσεις στις ερωτήσεις σας, ημέρα ή νύχτα.","Go to our support portal":"Πηγαίνετε στην πύλη υποστήριξης","Support portal":"Πύλη υποστήριξης","Looking for answers?":"Ψάχνετε για απαντήσεις;","Go to status page":"Μετάβαση στη σελίδα κατάστασης","Status page":"Σελίδα κατάστασης","Check out our service status":"Ελέγξτε την κατάσταση της υπηρεσίας μας","Social networks:":"Κοινωνικά δίκτυα:","We’re looking forward to talking to you on social media.":"Ανυπομονούμε να σας μιλήσουμε στα μέσα κοινωνικής δικτύωσης.","Connect with us":"Συνδεθείτε μαζί μας","Join our community today":"Γίνετε μέλος της κοινότητάς μας σήμερα","Join our journey":"Ελάτε στο ταξίδι μας","Let's make memories":"Ας δημιουργήσουμε αναμνήσεις",X:b,"Let's connect":"Ας συνδεθούμε","Join our tribe, let's grow":"Συμμετάσχετε στην ομάδα μας, ας μεγαλώσουμε",Youtube:A,"Learn & grow on":"Μάθετε & αναπτυχθείτε","Discover and thrive":"Ανακαλύψτε και ευδοκιμήστε","Email templates":"Πρότυπα ηλεκτρονικού ταχυδρομείου","Personalize your customer interactions with customizable email templates.":"Προσαρμόστε τις αλληλεπιδράσεις του πελάτη σας με προσαρμόσιμα πρότυπα email.","Ticket Filters":"Φίλτρα Αιτημάτων","Streamline ticket management by using filters to sort and organize your tickets.":"Απλοποιήστε τη διαχείριση αιτημάτων χρησιμοποιώντας φίλτρα για να ταξινομήσετε και να οργανώσετε τα αιτήματά σας.","Agents ranking":"Κατάταξη αντιπροσώπων","Enable your customers to assess the assistance provided by your support agents.":"Δώστε τη δυνατότητα στους πελάτες σας να αξιολογούν τη βοήθεια που παρέχουν οι εκπρόσωποι υποστήριξής σας.","Canned Messages":"Τυποποιημένα Μηνύματα","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Δημιουργήστε προκαθορισμένες απαντήσεις σε συνήθεις ερωτήσεις για γρήγορες και συνεπείς απαντήσεις.","Automatic Rules":"Αυτόματοι Κανόνες","Improve efficiency by creating predefined actions and workflows with rules.":"Βελτίωση της αποτελεσματικότητας με τη δημιουργία προκαθορισμένων ενεργειών και ροών εργασίας με κανόνες.","Ticket Tags":"Ετικέτες Αιτήματος","Enhance ticket organization and searchability by creating useful tags.":"Βελτιώστε την οργάνωση αιτημάτων και την αναζήτηση δημιουργώντας χρήσιμες ετικέτες.",Reports:k,"Gain valuable insights into your customer service operations through detailed reports.":"Αποκτήστε πολύτιμες πληροφορίες για τις λειτουργίες εξυπηρέτησης πελατών σας μέσω λεπτομερών αναφορών.","SLA (Service Level Agreement)":"SLA (Συμφωνία Επιπέδου Υπηρεσιών)","Define and monitor performance standards by creating Service Level Agreements.":"Καθορίστε και παρακολουθήστε τα πρότυπα επιδόσεων δημιουργώντας Συμφωνίες Επιπέδου Υπηρεσίας.","Domain Parking":"Καταχώρηση Domain","Connect and use your own domain with your LiveAgent account.":"Συνδέστε και χρησιμοποιήστε το δικό σας domain με τον λογαριασμό LiveAgent σας.",Customizations:L,"Personalize your LiveAgent according to your branding needs and preferences":"Προσαρμόστε το LiveAgent σύμφωνα με τις ανάγκες και τις προτιμήσεις σας","Integrations & Plugins":"Ενσωματώσεις & Πρόσθετα","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Επεκτείνετε τη λειτουργικότητα του LiveAgent με την ενσωμάτωση με διάφορες πλατφόρμες μέσω πρόσθετων.","Explore Other Features":"Εξερεύνηση Άλλων Χαρακτηριστικών","Better understand and utilize the full range of features offered by LiveAgent.":"Κατανοήστε καλύτερα και αξιοποιήστε πλήρως το εύρος των δυνατοτήτων που προσφέρει το LiveAgent.","Provide excellent customer service.":"Παρέχετε άριστη εξυπηρέτηση πελατών.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Για να κατακτήσετε πραγματικά το LiveAgent, ρίξτε μια ματιά στη συλλογή άρθρων και οδηγών με οδηγίες.","Home tab":"Καρτέλα αρχικής οθόνης","Open ticket to be solved (if any)":"Ανοιχτό αιτήματος για να λυθεί (εάν υπάρχει)","Resolve ticket":"Επίλυση καρτέλας","Show predefined answers":"Εμφάνιση προκαθορισμένων απαντήσεων","Answer the chat":"Απαντήστε στη συνομιλία","Answer the chat on background":"Απαντήστε στη συνομιλία στο παρασκήνιο","Open ticket on background":"Άνοιγμα αιτήματος υποστήριξης στο παρασκήνιο","Send message":"Αποστολή μηνύματος","Close ticket tab":"Κλείσιμο καρτέλας αιτήματος","Close ticket window":"Κλείσιμο παραθύρου αιτήματος","Show canned messages":"Εμφάνιση τυποποιημένων μηνυμάτων","Cycle through the opened ticket tabs":"Κύκλος στις ανοιχτές καρτέλες","Previous or next tab":"Προηγούμενη ή επόμενη καρτέλα","Close active tab":"Κλείσιμο ενεργής καρτέλας","Answer ticket":"Απάντηση καρτέλας","Canned message":"Προκαθορισμένο μήνυμα","Predefined answers":"Προκαθορισμένες απαντήσεις","Save time with keyboard shortcuts":"Εξοικονομήστε χρόνο με συντομεύσεις πληκτρολογίου","Use keyboard shortcuts to enhance your skills and productivity.":"Χρησιμοποιήστε συντομεύσεις πληκτρολογίου για να βελτιώσετε τις δεξιότητες και την παραγωγικότητά σας.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Όταν τοποθετείτε το ποντίκι πάνω σε ορισμένα στοιχεία, θα εμφανιστεί μια υπόδειξη αν μια συντόμευση είναι διαθέσιμη."};export{n as Admins,t as Agents,o as Connect,u as Create,L as Customizations,g as Departments,f as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,a as Owner,w as Phone,k as Reports,y as Shortcuts,d as Tags,l as Twitter,s as Viber,i as Whatsapp,b as X,A as Youtube,p as check,C as default,v as next,h as rocket};

package/dist/assets/en-US.js

@@ -1 +1 @@
-const t={"Getting started":"Getting started","Learn the basics":"Learn the basics","Contact Us":"Contact Us"};export{t as default};
+const e="Manage",t="Agents",n="Admins",a="Owner",o="Connect",s="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",u="Create",d="Tags",h="Departments",m="rocket",g="Finish",p="check",y="next",f="Shortcuts",v="Email",w="Phone",b="X",k="YouTube",A="Reports",L="Customizations",C={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Improve your CX skills","Contact Us":"Contact Us",Manage:e,"Add agent":"Add agent","Create agent account to complete this step.":"Create agent account to complete this step.","Next, let's further explore Departments and their purpose.":"Next, let's further explore Departments and their purpose.","Let's start by creating agent accounts for your colleagues and team members.":"Let's start by creating agent accounts for your colleagues and team members..","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles.","Types of LiveAgent account":"Types of LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined responses, manage their own agent profiles, and see their own agent reports.",Admins:n,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.","Now, let’s create agent accounts for your coworkers and set their roles.":"Now, let’s create agent accounts for your coworkers and set their roles.","Manage agents":"Manage agents","Need help configuring your agent accounts? Learn more":"Need help configuring your agent accounts? Learn more","Custom agent roles (paid feature)":"Custom agent roles (paid feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.","Create new department or rename default one to finish this step.":"Create new department or rename default one to finish this step.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Now that we have Agents and Departments sorted out, we need to establish some communication channels.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.","Manage departments":"Manage departments","Need help creating or configuring your departments? Learn more":"Need help creating or configuring your departments? Learn more","Choose theme":"Choose theme","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":"Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.",Connect:o,"Connect email accounts to complete this step.":"Connect email accounts to complete this step.","If you are done with email accounts, it’s time to have a look at social media channels.":"If you are done with email accounts, it’s time to have a look at social media channels.","Create your new helpdesk email address":"Create your new helpdesk email address","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.","Need help connecting your email accounts? Learn more":"Need help connecting your email accounts? Learn more","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Your Built-in Email Account","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.","connect email accounts":"connect email accounts","Your built-in email address is: ":"Your built-in email address is: ","Feel free to send a test email to this address and see LiveAgent in action!":"Feel free to send a test email to this address and see LiveAgent in action!","This step requires you to connect any messaging app you prefer.":"This step requires you to connect any messaging app you prefer.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.","Connect Messaging apps":"Connect Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.",Whatsapp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Need help connecting your WhatsApp accounts? Learn more",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.","Need help connecting your Viber accounts? Learn more":"Need help connecting your Viber accounts? Learn more",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Facebook accounts? Learn more":"Need help connecting your Facebook accounts? Learn more",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Instagram accounts? Learn more":"Need help connecting your Instagram accounts? Learn more",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pievienojiet savu Twitter uzņēmuma lapu un pārveidojiet visas publikācijas, komentārus un privātās ziņas, kas nosūtītas uz šo lapu, par pieteikumiem.","Need help connecting your X(Twitter) accounts? Learn more":"Need help connecting your X(Twitter) accounts? Learn more","Connecting social media account is needed to finalize this step.":"Connecting social media account is needed to finalize this step.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!","Connect your social media accounts":"Connect your social media accounts","connect social media":"connect social media","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.","Integration possibilities with many VoIP providers worldwide":"Integration possibilities with many VoIP providers worldwide","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.","Unlimited call recording":"Unlimited call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.","Call Devices":"Call Devices","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.","Create a call center":"Create a call center","To complete this step, connect your phone number from VoIP.":"To complete this step, connect your phone number from VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.","What we offer?":"What we offer?","warning icon":"warning icon","What do you need?":"What do you need?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Obtain a phone number from a VoIP (voice-over-internet provider).","Connect it with your LiveAgent account":"Connect it with your LiveAgent account","Call center":"Call center","Upgrade your helpdesk to a active call center":"Upgrade your helpdesk to a active call center","Need help setting up your Call center? Learn more":"Need help setting up your Call center? Learn more","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!","Need help setting up your Chat Buttons? Learn more":"Need help setting up your Chat Buttons? Learn more","Chat invitations":"Chat invitations","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.","Need help setting up your Chat Invitations? Learn more":"Need help setting up your Chat Invitations? Learn more","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.","Need help setting up your Contact Forms? Learn more":"Need help setting up your Contact Forms? Learn more","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Need help setting up your Call Buttons? Learn more","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.","Need help setting up your Video Call Buttons? Learn more":"Need help setting up your Video Call Buttons? Learn more","You can finish this step by creating any contact widget.":"You can finish this step by creating any contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Were you aware that with LiveAgent, you're able to manage actual phone calls too?","Create contact widgets for your website":"Create contact widgets for your website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Now that you've understood the fundamentals, it's time to begin setting up the software.","How does LiveAgent work?":"How does LiveAgent work?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.","LiveAgent in a nutshell":"LiveAgent in a nutshell","What is a ticket?":"What is a ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.",Departments:h,"What is a department":"What is a department",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.',"What is an agent?":"What is an agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.","Let's start":"Let's start",rocket:m,Finish:g,"Redo unfinished steps":"Redo unfinished steps",check:p,next:y,"heading icon":"heading icon","Skip this step":"Skip this step","You are all set":"You are all set","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"You've completed all the steps in setting up your LiveAgent Helpdesk software.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In case you need any assistance or have queries, our support is just a click away. Never hesitate to ","reach out":"reach out",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Shortcuts","Check out shortcuts":"Check out shortcuts","Discover the secrets of LiveAgent":"Discover the secrets of LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.","Improve your LiveAgent skills":"Improve your LiveAgent skills","We’d love to hear from you.":"We’d love to hear from you.","Need support or advice? We’re ready to listen.":"Need support or advice? We’re ready to listen.","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Don't hesitate to contact us! We are available 24/7.",Email:v,"Chat with us":"Chat with us","Message us":"Message us","Contact form":"Contact form","Contact for sales purposes:":"Contact for sales purposes:",Phone:w,"(Toll Free in USA & Canada)":"(Toll Free in USA & Canada)","(European Union & Worldwide)":"(European Union & Worldwide)","Our offices:":"Our offices:","Self-help and system status:":"Self-help and system status:","Find answers to your questions, day or night.":"Find answers to your questions, day or night.","Go to our support portal":"Go to our support portal","Support portal":"Support portal","Looking for answers?":"Looking for answers?","Go to status page":"Go to status page","Status page":"Status page","Check out our service status":"Check out our service status","Social networks:":"Social networks:","We’re looking forward to talking to you on social media.":"We’re looking forward to talking to you on social media.","Connect with us":"Connect with us","Join our community today":"Join our community today","Join our journey":"Join our journey","Let's make memories":"Let's make memories",X:b,"Let's connect":"Let's connect","Join our tribe, let's grow":"Join our tribe, let's grow",Youtube:k,"Learn & grow on":"Learn & grow on","Discover and thrive":"Discover and thrive","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Personalize your customer interactions with customizable email templates.","Ticket Filters":"Ticket Filters","Streamline ticket management by using filters to sort and organize your tickets.":"Streamline ticket management by using filters to sort and organize your tickets.","Agents ranking":"Agents ranking","Enable your customers to assess the assistance provided by your support agents.":"Enable your customers to assess the assistance provided by your support agents.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Create pre-defined responses to commonly asked questions for quick and consistent replies.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Improve efficiency by creating predefined actions and workflows with rules.","Ticket Tags":"Ticket Tags","Enhance ticket organization and searchability by creating useful tags.":"Enhance ticket organization and searchability by creating useful tags.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Gain valuable insights into your customer service operations through detailed reports.","SLA (Service Level Agreement)":"SLA (Service Level Agreement)","Define and monitor performance standards by creating Service Level Agreements.":"Define and monitor performance standards by creating Service Level Agreements.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Connect and use your own domain with your LiveAgent account.",Customizations:L,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize your LiveAgent according to your branding needs and preferences","Integrations & Plugins":"Integrations & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Extend the functionality of LiveAgent by integrating with various platforms via plugins.","Explore Other Features":"Explore Other Features","Better understand and utilize the full range of features offered by LiveAgent.":"Better understand and utilize the full range of features offered by LiveAgent.","Provide excellent customer service.":"Provide excellent customer service.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"To truly master LiveAgent, check out our collection of how-to articles and guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Open ticket to be solved (if any)","Resolve ticket":"Resolve ticket","Show predefined answers":"Show predefined answers","Answer the chat":"Answer the chat","Answer the chat on background":"Answer the chat on background","Open ticket on background":"Open ticket on background","Send message":"Send message","Close ticket tab":"Close ticket tab","Close ticket window":"Close ticket window","Show canned messages":"Show canned messages","Cycle through the opened ticket tabs":"Cycle through the opened ticket tabs","Previous or next tab":"Previous or next tab","Close active tab":"Close active tab","Answer ticket":"Answer ticket","Canned message":"Canned message","Predefined answers":"Predefined answers","Save time with keyboard shortcuts":"Save time with keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Use keyboard shortcuts to enhance your skills and productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"When you hover over certain elements, a tooltip will be displayed if a shortcut is available."};export{n as Admins,t as Agents,o as Connect,u as Create,L as Customizations,h as Departments,v as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,a as Owner,w as Phone,A as Reports,f as Shortcuts,d as Tags,l as Twitter,i as Viber,s as Whatsapp,b as X,k as Youtube,p as check,C as default,y as next,m as rocket};

package/dist/assets/en.js

@@ -1 +1 @@
-const e="Manage",t={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your LA Skills":"Improve your LA Skills","Contact Us":"Contact Us",Manage:e};export{e as Manage,t as default};
+const e="Manage",t="Agents",n="Admins",a="Owner",o="Connect",s="Whatsapp",i="Viber",r="Facebook",c="Instagram",l="Twitter",u="Create",d="Tags",h="Departments",m="rocket",g="Finish",p="check",y="next",f="Shortcuts",v="Email",w="Phone",b="X",k="Youtube",A="Reports",L="Customizations",C={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Improve your CX skills","Contact Us":"Contact Us",Manage:e,"Add agent":"Add agent","Create agent account to complete this step.":"Create agent account to complete this step.","Next, let's further explore Departments and their purpose.":"Next, let's further explore Departments and their purpose.","Let's start by creating agent accounts for your colleagues and team members.":"Let's start by creating agent accounts for your colleagues and team members.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles.","Types of LiveAgent account":"Types of LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.",Admins:n,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.","Now, let’s create agent accounts for your coworkers and set their roles.":"Now, let’s create agent accounts for your coworkers and set their roles.","Manage agents":"Manage agents","Need help configuring your agent accounts? Learn more":"Need help configuring your agent accounts? Learn more","Custom agent roles (paid feature)":"Custom agent roles (paid feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.","Create new department or rename default one to finish this step.":"Create new department or rename default one to finish this step.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Now that we have Agents and Departments sorted out, we need to establish some communication channels.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.","Manage departments":"Manage departments","Need help creating or configuring your departments? Learn more":"Need help creating or configuring your departments? Learn more","Choose theme":"Choose theme","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":"Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.",Connect:o,"Connect email accounts to complete this step.":"Connect email accounts to complete this step.","If you are done with email accounts, it’s time to have a look at social media channels.":"If you are done with email accounts, it’s time to have a look at social media channels.","Create your new helpdesk email address":"Create your new helpdesk email address","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.","Need help connecting your email accounts? Learn more":"Need help connecting your email accounts? Learn more","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Your Built-in Email Account","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.","connect email accounts":"connect email accounts","Your built-in email address is: ":"Your built-in email address is: ","Feel free to send a test email to this address and see LiveAgent in action!":"Feel free to send a test email to this address and see LiveAgent in action!","This step requires you to connect any messaging app you prefer.":"This step requires you to connect any messaging app you prefer.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.","Connect Messaging apps":"Connect Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.",Whatsapp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Need help connecting your WhatsApp accounts? Learn more",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.","Need help connecting your Viber accounts? Learn more":"Need help connecting your Viber accounts? Learn more",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Facebook accounts? Learn more":"Need help connecting your Facebook accounts? Learn more",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Instagram accounts? Learn more":"Need help connecting your Instagram accounts? Learn more",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your X(Twitter) accounts? Learn more":"Need help connecting your X(Twitter) accounts? Learn more","Connecting social media account is needed to finalize this step.":"Connecting social media account is needed to finalize this step.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!","Connect your social media accounts":"Connect your social media accounts","connect social media":"connect social media","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.","Integration possibilities with many VoIP providers worldwide":"Integration possibilities with many VoIP providers worldwide","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.","Unlimited call recording":"Unlimited call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.","Call Devices":"Call Devices","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.","Create a call center":"Create a call center","To complete this step, connect your phone number from VoIP.":"To complete this step, connect your phone number from VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.","What we offer?":"What we offer?","warning icon":"warning icon","What do you need?":"What do you need?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Obtain a phone number from a VoIP (voice-over-internet provider).","Connect it with your LiveAgent account":"Connect it with your LiveAgent account","Call center":"Call center","Upgrade your helpdesk to a active call center":"Upgrade your helpdesk to a active call center","Need help setting up your Call center? Learn more":"Need help setting up your Call center? Learn more","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!","Need help setting up your Chat Buttons? Learn more":"Need help setting up your Chat Buttons? Learn more","Chat invitations":"Chat invitations","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.","Need help setting up your Chat Invitations? Learn more":"Need help setting up your Chat Invitations? Learn more","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.","Need help setting up your Contact Forms? Learn more":"Need help setting up your Contact Forms? Learn more","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Need help setting up your Call Buttons? Learn more","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.","Need help setting up your Video Call Buttons? Learn more":"Need help setting up your Video Call Buttons? Learn more","You can finish this step by creating any contact widget.":"You can finish this step by creating any contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Were you aware that with LiveAgent, you're able to manage actual phone calls too?","Create contact widgets for your website":"Create contact widgets for your website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Now that you've understood the fundamentals, it's time to begin setting up the software.","How does LiveAgent work?":"How does LiveAgent work?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.","LiveAgent in a nutshell":"LiveAgent in a nutshell","What is a ticket?":"What is a ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.",Departments:h,"What is a department":"What is a department",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.',"What is an agent?":"What is an agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.","Let's start":"Let's start",rocket:m,Finish:g,"Redo unfinished steps":"Redo unfinished steps",check:p,next:y,"heading icon":"heading icon","Skip this step":"Skip this step","You are all set":"You are all set","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In case you need any assistance or have queries, our support is just a click away. Never hesitate to ","reach out":"reach out",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ","Check out shortcuts":"Check out shortcuts","Discover the secrets of LiveAgent":"Discover the secrets of LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.","Improve your LiveAgent skills":"Improve your LiveAgent skills","We’d love to hear from you.":"We’d love to hear from you.","Need support or advice? We’re ready to listen.":"Need support or advice? We’re ready to listen.","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Don't hesitate to contact us! We are available 24/7.",Email:v,"Chat with us":"Chat with us","Message us":"Message us","Contact form":"Contact form","Contact for sales purposes:":"Contact for sales purposes:",Phone:w,"(Toll Free in USA & Canada)":"(Toll Free in USA & Canada)","(European Union & Worldwide)":"(European Union & Worldwide)","Our offices:":"Our offices:","Self-help and system status:":"Self-help and system status:","Find answers to your questions, day or night.":"Find answers to your questions, day or night.","Go to our support portal":"Go to our support portal","Support portal":"Support portal","Looking for answers?":"Looking for answers?","Go to status page":"Go to status page","Status page":"Status page","Check out our service status":"Check out our service status","Social networks:":"Social networks:","We’re looking forward to talking to you on social media.":"We’re looking forward to talking to you on social media.","Connect with us":"Connect with us","Join our community today":"Join our community today","Join our journey":"Join our journey","Let's make memories":"Let's make memories",X:b,"Let's connect":"Let's connect","Join our tribe, let's grow":"Join our tribe, let's grow",Youtube:k,"Learn & grow on":"Learn & grow on","Discover and thrive":"Discover and thrive","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Personalize your customer interactions with customizable email templates.","Ticket Filters":"Ticket Filters","Streamline ticket management by using filters to sort and organize your tickets.":"Streamline ticket management by using filters to sort and organize your tickets.","Agents ranking":"Agents ranking","Enable your customers to assess the assistance provided by your support agents.":"Enable your customers to assess the assistance provided by your support agents.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Create pre-defined responses to commonly asked questions for quick and consistent replies.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Improve efficiency by creating predefined actions and workflows with rules.","Ticket Tags":"Ticket Tags","Enhance ticket organization and searchability by creating useful tags.":"Enhance ticket organization and searchability by creating useful tags.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Gain valuable insights into your customer service operations through detailed reports.","SLA (Service Level Agreement)":"SLA (Service Level Agreement)","Define and monitor performance standards by creating Service Level Agreements.":"Define and monitor performance standards by creating Service Level Agreements.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Connect and use your own domain with your LiveAgent account.",Customizations:L,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize your LiveAgent according to your branding needs and preferences","Integrations & Plugins":"Integrations & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Extend the functionality of LiveAgent by integrating with various platforms via plugins.","Explore Other Features":"Explore Other Features","Better understand and utilize the full range of features offered by LiveAgent.":"Better understand and utilize the full range of features offered by LiveAgent.","Provide excellent customer service.":"Provide excellent customer service.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"To truly master LiveAgent, check out our collection of how-to articles and guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Open ticket to be solved (if any)","Resolve ticket":"Resolve ticket","Show predefined answers":"Show predefined answers","Answer the chat":"Answer the chat","Answer the chat on background":"Answer the chat on background","Open ticket on background":"Open ticket on background","Send message":"Send message","Close ticket tab":"Close ticket tab","Close ticket window":"Close ticket window","Show canned messages":"Show canned messages","Cycle through the opened ticket tabs":"Cycle through the opened ticket tabs","Previous or next tab":"Previous or next tab","Close active tab":"Close active tab","Answer ticket":"Answer ticket","Canned message":"Canned message","Predefined answers":"Predefined answers","Save time with keyboard shortcuts":"Save time with keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Use keyboard shortcuts to enhance your skills and productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"When you hover over certain elements, a tooltip will be displayed if a shortcut is available.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":""};export{n as Admins,t as Agents,o as Connect,u as Create,L as Customizations,h as Departments,v as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,a as Owner,w as Phone,A as Reports,f as Shortcuts,d as Tags,l as Twitter,i as Viber,s as Whatsapp,b as X,k as Youtube,p as check,C as default,y as next,m as rocket};

package/dist/assets/es-ES.js

@@ -1 +1 @@
-const t={"Getting started":"Iniciar la aplicación","Learn the basics":"Aprende los conceptos básicos","Contact Us":"Contáctenos"};export{t as default};
+const e="Gestionar",a="Agentes",t="Administradores",s="Propietario",o="Conectar",n="WhatsApp",i="Viber",r="Facebook",c="Instagram",d="Twitter",l="Crear",u="Etiquetas",m="Departamentos",p="cohete",g="Terminar",h="verificar",f="siguiente",v="Accesos directos",y="Correo electrónico",b="Teléfono",w="X",A="Youtube",k="Informes",L="Personalizaciones",C={"Getting started":"Iniciar la aplicación","Learn the basics":"Aprende los conceptos básicos","Add agents":"Añadir agentes","Add departments":"Añadir departamentos","Connect email accounts":"Conectar cuentas de correo","Connect social media":"Conectar redes sociales","Connect messaging apps":"Conectar aplicaciones de mensajería","Create contact widget":"Crear widget de contacto","Create call center":"Crear centro de llamadas","Configure customer portal":"Configurar portal de clientes","Keyboard Shortcuts":"Atajos de teclado","Improve your CX skills":"Mejora tus habilidades de CX","Contact Us":"Contáctenos",Manage:e,"Add agent":"Añadir agente","Create agent account to complete this step.":"Crear cuenta de agente para completar este paso.","Next, let's further explore Departments and their purpose.":"A continuación, vamos a seguir explorando los departamentos y su propósito.","Let's start by creating agent accounts for your colleagues and team members.":"Empecemos por crear cuentas de agentes para sus colegas y miembros del equipo.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Las cuentas de agentes también pueden asignarse a departamentos específicos en función de su área de conocimiento, y software LiveAgent incluso le permite gestionar sus permisos y roles.","Types of LiveAgent account":"Tipos de cuenta de LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"De forma predeterminada, hay tres tipos de cuentas de agentes en LiveAgent. Agente, Administrador y Propietario.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Los agentes pueden ver, responder y administrar tickets, recoger chats/llamadas en vivo, escribir y administrar el contenido de la base de conocimiento, administrar contactos, crear sus propios mensajes enlatados y respuestas predefinidas, administrar sus propios perfiles de agentes, y ver sus propios informes de agentes.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Los administradores, además de los permisos de rol del agente, pueden administrar cuentas de otros agentes y administradores (pero no la cuenta del propietario), ver todos los informes y configurar los ajustes del sistema.",Owner:s,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Además de los permisos del rol de administrador, el propietario también puede administrar la configuración de facturación y pago de la cuenta de LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Ahora, vamos a crear cuentas de agentes para sus compañeros de trabajo y establecer sus papeles.","Manage agents":"Gestionar agentes","Need help configuring your agent accounts? Learn more":"¿Necesitas ayuda para configurar tus cuentas de agente? Más información","Custom agent roles (paid feature)":"Rol de agente personalizado (función de pago)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Además de los roles predeterminados, puede establecer roles de agente a medida y concederles permisos específicos para satisfacer sus necesidades operativas únicas.","Create new department or rename default one to finish this step.":"Crear nuevo departamento o renombrar el predeterminado para terminar este paso.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Ahora que tenemos Agentes y Departamentos clasificados, necesitamos establecer algunos canales de comunicación.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Añadir Departamentos a tu cuenta de LiveAgent puede mejorar significativamente la eficiencia de tu proceso de soporte al cliente.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"El propósito de crear Departamentos es ordenar y asignar tickets a los equipos o agentes respectivos mejor preparados para manejarlos. Esto no solo mejora la eficiencia y productividad del soporte al cliente, sino que también garantiza que las consultas de los clientes sean atendidas por aquellos con la experiencia adecuada.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Los departamentos también permiten flujos de trabajo estructurados. Puede establecer reglas y permisos de acceso para cada departamento, lo que ayuda a mantener un entorno de trabajo organizado.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Además, los departamentos pueden proporcionar datos vitales para análisis e información, ofreciendo una imagen clara de qué áreas reciben la mayoría de consultas o requieren más recursos para mejorar el servicio al cliente. La estructura del departamento también ayuda a brindar un servicio más personalizado a medida que el cliente interactúa con especialistas familiarizados con sus preocupaciones o necesidades específicas.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Tu cuenta de LiveAgent ya tiene un departamento predeterminado llamado “General”. Siéntete libre de renombrarlo o agregar nuevos departamentos ahora.","Manage departments":"Gestionar departamentos","Need help creating or configuring your departments? Learn more":"¿Necesitas ayuda para crear o configurar tus departamentos? Más información","Choose theme":"Seleccionar tema","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":'Empecemos por elegir un tema para el portal del cliente. Hay algunas opciones para elegir. Puedes utilizar el botón "Vista previa" para verlos primero.',Connect:o,"Connect email accounts to complete this step.":"Conecta cuentas de correo electrónico para completar este paso.","If you are done with email accounts, it’s time to have a look at social media channels.":"Si has terminado con las cuentas de correo electrónico, es hora de echar un vistazo a los canales de redes sociales.","Create your new helpdesk email address":"Crea tu nueva dirección de correo electrónico de helpdesk","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Empecemos por conectar tus cuentas de email a LiveAgent, lo que te permitirá recibir emails como tickets y responder a ellos de manera fluida.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Se deben configurar dos tipos de cuentas de correo electrónico en LiveAgent, entrante y saliente. La misma cuenta de correo electrónico se utiliza a menudo tanto como cuenta entrante como saliente.","Incoming email accounts":"Cuentas de correo entrantes","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Estas cuentas reciben los correos electrónicos de tus clientes. Cada correo enviado a estas cuentas se importa a LiveAgent, creando un ticket.","Need help connecting your email accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de correo electrónico? Más información","Outgoing email accounts":"Cuentas de email salientes","Your Built-in Email Account":"Tu cuenta de correo electrónico incorporada","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Cada cuenta de LiveAgent tiene una dirección de correo electrónico incorporada, que sirve como una cuenta de correo entrante y saliente. Proporcionamos este buzón de forma gratuita, pero contiene algunas limitaciones. Se recomienda su uso durante la configuración inicial de su cuenta LiveAgent y para pruebas fundamentales, pero no para la comunicación con sus clientes.","connect email accounts":"conectar cuentas de correo","Your built-in email address is: ":"Su dirección de correo electrónico integrada es: ","Feel free to send a test email to this address and see LiveAgent in action!":"¡Siéntase libre de enviar un correo electrónico de prueba a esta dirección y ver LiveAgent en acción!","This step requires you to connect any messaging app you prefer.":"Este paso requiere que conectes cualquier aplicación de mensajería que prefieras.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Ahora, introduzcamos otro aspecto esencial de nuestra herramienta - la diversidad de widgets de contacto que LiveAgent ofrece para su conveniencia.","Connect Messaging apps":"Conectar aplicaciones de mensajería","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Conectar estas plataformas de mensajería a LiveAgent le permite responder a sus clientes desde una sola plataforma, eliminando la necesidad de cambiar entre diferentes aplicaciones o cuentas continuamente.",Whatsapp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Vincular tus cuentas de WhatsApp a LiveAgent transformará sin problemas todos los mensajes entrantes de WhatsApp en tickets dentro del sistema. Esto permite a sus agentes responder de forma fácil y eficiente a cada consulta de cliente recibida a través de WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de WhatsApp? Más información",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Al integrar sus cuentas de Viber con LiveAgent, todos los mensajes entrantes de Viber se convierten sistemáticamente en tickets individuales dentro de la plataforma. Esto le permite a sus agentes responder rápida y sin esfuerzo a cada solicitud de cliente recibida a través de Viber.","Need help connecting your Viber accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Viber? Más información",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte su página de negocios de Facebook y transforme todos los mensajes, comentarios y mensajes privados enviados a esa página en tickets.","Need help connecting your Facebook accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Facebook? Más información",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecta tu página de empresa de Instagram y transforma todas las publicaciones, comentarios y mensajes privados enviados a esa página en entradas.","Need help connecting your Instagram accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Instagram? Más información",Twitter:d,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecta tu página de negocios de Twitter y transforma todos los mensajes, comentarios y mensajes privados enviados a esa página en tickets.","Need help connecting your X(Twitter) accounts? Learn more":"¿Necesitas ayuda para conectar tus X (Twitter) cuentas? Más información","Connecting social media account is needed to finalize this step.":"Conectar cuenta de redes sociales es necesario para finalizar este paso.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"¿Y qué tal conectar cuentas de WhatsApp o Viber? ¡Con LiveAgent, te tenemos cubierto!","Connect your social media accounts":"Conectar su primera cuenta de mail","connect social media":"conectar redes sociales","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent se puede integrar con cuentas de Facebook, Instagram y X(Twitter) y transformar la comunicación de estos canales en tickets para una gestión mejor y más fácil. Tener todas las redes sociales disponibles conectadas a LiveAgent le permite interactuar y responder a sus clientes desde un solo lugar en vez de cambiar constantemente entre sus cuentas de redes sociales.","Integration possibilities with many VoIP providers worldwide":"Posibilidades de integración con muchos proveedores de VoIP en todo el mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si tu proveedor deseado no está en la lista, siempre se puede usar el método de integración general, ¡pero no dudes en decírnoslo! ¡Haremos todo lo posible por añadirlos!","Unlimited call recording":"Grabación de llamadas ilimitada","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Con grabaciones de llamadas ilimitadas, puedes capturar cada interacción telefónica, proporcionando un recurso valioso para aseguramiento de calidad y capacitación continua para el agente.","IVR (interactive voice response)":"IVR (respuesta de voz interactiva)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Esta función le permite jugar saludos personalizados o grabaciones informativas para atraer a los que llaman. Proporciona opciones para la recolección de datos durante la interacción de las llamadas y permite a las llamadas interactuar a través de la señalización de tono de toque. Las llamadas pueden invocar varias acciones presionando números, como ser enrutado al agente o departamento correcto o solicitar un callback.","Call Devices":"Dispositivos de llamada","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si prefiere no manejar llamadas a través del navegador de su PC, puede enlazar un teléfono de hardware externo a LiveAgent. Esta función le permite realizar o responder llamadas fácilmente, ofreciendo un método alternativo para gestionar las interacciones telefónicas que mejor se adapte a su conveniencia.","Mobile apps":"Aplicaciones móviles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para proporcionarle mayor comodidad, ofrecemos aplicaciones móviles gratuitas tanto para Android como para plataformas iOS. Estas aplicaciones te permiten administrar tus llamadas de LiveAgent sin esfuerzo mientras estás de viaje.","Call queue":"Cola de llamadas","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Nuestra función de cola de llamadas asegura que no se pierda ninguna llamada incluso cuando todos los agentes están ocupados. Las llamadas entrantes entran en cola y esperan su turno hasta que el próximo agente disponible pueda manejar la llamada.","Create a call center":"Crear un centro de llamadas","To complete this step, connect your phone number from VoIP.":"Para completar este paso, conecta tu número de teléfono de VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Estamos a punto de llegar. ¡Solo queda un último paso! Echemos un vistazo al Portal del Cliente y a lo que ofrece.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent ofrece una solución integrada para centro de llamadas que le permite recibir, responder y registrar llamadas telefónicas como tickets. Así, con unos pocos pasos, puede convertir su mesa de ayuda en un centro de llamadas dinámico, eliminando la necesidad de soluciones de llamadas de terceros.","What we offer?":"¿Qué ofrecemos?","warning icon":"ícono de advertencia","What do you need?":"¿Qué necesitas?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Obtener un número de teléfono de un proveedor de VoIP (voz por IP).","Connect it with your LiveAgent account":"Conectarlo con tu cuenta de LiveAgent","Call center":"Centro de llamadas","Upgrade your helpdesk to a active call center":"Actualiza tu helpdesk a un centro de llamadas activo","Need help setting up your Call center? Learn more":"¿Necesitas ayuda para configurar tu centro de llamadas? Más información","Chat buttons":"Botones de chat","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Estos son fácilmente personalizables y permiten a tus clientes iniciar instantáneamente un chat en vivo con tus representantes directamente desde tu página web. Hay muchos tipos y diseños predefinidos disponibles. ¡Asegúrate de revisarlos!","Need help setting up your Chat Buttons? Learn more":"¿Necesitas ayuda para configurar tus Botones de Chat? Más información","Chat invitations":"Invitaciones de chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Involucre a sus clientes de forma proactiva enviando invitaciones de chat automatizadas basadas en criterios específicos, como páginas visitadas o tiempo pasado en una página.","Need help setting up your Chat Invitations? Learn more":"¿Necesitas ayuda para configurar tus Invitaciones de Chat? Más información","Contact forms":"Formularios de contacto","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Este widget permite a los clientes enviar rápidamente sus consultas o comentarios como tickets directamente desde su página web simplemente haciendo clic en un botón o llenando un formulario en la página.","Need help setting up your Contact Forms? Learn more":"¿Necesitas ayuda para configurar tus Formularios de Contacto? Más información","Call buttons":"Botones de llamada","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Estos simples botones permiten a sus clientes iniciar una llamada directa desde su navegador web con un agente disponible de su equipo en LiveAgent.","Need help setting up your Call Buttons? Learn more":"¿Necesitas ayuda para configurar tus botones de llamada? Más información","Video call buttons":"Botones de videollamada","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Como su nombre lo sugiere, este botón ofrece una oportunidad de interacción cara a cara, permitiendo a los clientes y agentes conectarse de manera aún más personal.","Need help setting up your Video Call Buttons? Learn more":"¿Necesitas ayuda para configurar tus botones de videollamada? Más información","You can finish this step by creating any contact widget.":"Puede terminar este paso creando cualquier widget de contacto.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"¿Sabías que con LiveAgent, también puedes administrar llamadas telefónicas reales?","Create contact widgets for your website":"Crear widgets de contacto para su sitio web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent proporciona varios widgets de contacto que tienen como objetivo mejorar su experiencia interactiva de servicio al cliente y agilizar la comunicación. Cada uno de estos widgets ofrece un camino único para conectarse con los clientes, mejorando en última instancia su experiencia y potenciando el rendimiento de su servicio al cliente.",Create:l,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"¿Ya estás familiarizado con los fundamentos de LiveAgent? Continuemos con la configuración.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Ahora que has entendido los fundamentos, es hora de comenzar a configurar el software.","How does LiveAgent work?":"¿Cómo funciona LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"El software de mesa de ayuda LiveAgent es una herramienta de servicio al cliente que ayuda a gestionar y optimizar las interacciones con los clientes a través de múltiples canales como correo electrónico, chat en vivo, llamadas telefónicas y redes sociales.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"El software clasifica automáticamente las consultas entrantes de los clientes en tickets y las asigna al departamento o agente correspondiente usando reglas predefinidas. Proporciona un único buzón compartido donde los agentes pueden acceder y responder a todas las consultas de los clientes. LiveAgent también ofrece funciones como reglas de automatización, SLA, informes, análisis y una base de conocimientos que ayuda en el autoservicio.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En esencia, LiveAgent mejora la eficiencia de su servicio al cliente y garantiza que todas las comunicaciones con los clientes se manejen de manera oportuna y organizada.","LiveAgent in a nutshell":"LiveAgent en pocas palabras","What is a ticket?":"¿Qué es un ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de mesa de ayuda es esencialmente un registro digital de la solicitud o asistencia de un cliente. Este ticket contiene toda la información relevante sobre el problema o consulta del cliente, incluyendo sus datos de contacto, La naturaleza del problema y cualquier interacción que se haya tenido con el cliente en relación con el problema. El ticket puede provenir de varias fuentes, tales como correos electrónicos, llamadas telefónicas, chats en vivo o mensajes de redes sociales.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"A medida que el problema avanza hacia la resolución, el ticket se actualiza con nuevas acciones, respuestas o notas. El ticket pasa por varios estados, comenzando desde estar 'nuevo', hasta estar 'respondido' cuando un agente responde, 'abierto' cuando el cliente responde, y finalmente 'resuelto' cuando el problema se resuelve. Si el ticket no se vuelve a abrir, concluirá su ciclo con el estado 'cerrado' final e irreversible. Este sistema garantiza que el problema de cada cliente se rastree, aborde y resuelva sistemáticamente. Para ayudar en la gestión y distribución de tickets, es importante crear Departamentos. Esto delega eficazmente la autoridad y responsabilidad relacionadas con los tickets, asegurando que cada ticket se dirija al equipo o persona adecuada.",Departments:m,"What is a department":"Qué es un departamento",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Un departamento se refiere a un grupo designado dentro de la organización que maneja tickets específicos o consultas de clientes. Puede representar diferentes áreas funcionales dentro de una empresa como "Servicio al Cliente", "Soporte Técnico", "Facturación" o "Ventas", o puede representar diferentes habilidades lingüísticas o competencia de equipo como “Ventas - Inglés”, “Ventas - Alemán” o “Técnico - Nivel 2”. Esto asegura que los tickets se asignen rápidamente a las personas adecuadas, lo que puede resolver problemas de manera más rápida y eficiente.',"What is an agent?":"¿Qué es un agente?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agente es un miembro de su equipo de soporte que interactúa directamente con sus clientes para resolver sus consultas o problemas. Son esencialmente los usuarios del software LiveAgent dentro de su cuenta LiveAgent, encargado de responder a las preguntas de los clientes que llegan como billetes.","Let's start":"Empecemos",rocket:p,Finish:g,"Redo unfinished steps":"Rehacer pasos incompletos",check:h,next:f,"heading icon":"ícono de título","Skip this step":"Saltar este paso","You are all set":"Ya está todo listo","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Has completado con éxito todos los pasos para configurar tu software de LiveAgent Helpdesk.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Asegúrate de experimentar con todas las diversas funciones y herramientas disponibles. Recuerda, la clave del éxito con software como este es aprovechar al máximo sus capacidades. Mantente curioso, innovador y siempre listo para interacciones significativas con el cliente. Estamos emocionados de ver cómo esta plataforma te ayudará a impulsar tus interacciones con los clientes, mejorar los tiempos de respuesta y aumentar la satisfacción general del cliente.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"En caso de que necesites ayuda o tengas consultas, nuestro soporte está a solo un clic de distancia. Nunca dudes en ","reach out":"contactarse",Shortcuts:v,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"¿Te gustaría navegar por LiveAgent de forma más rápida y eficiente? Familiarizarte con los accesos directos disponibles ciertamente acelerará tus tareas y mejorará tu productividad. Visita nuestra página de accesos directos dedicada. ","Check out shortcuts":"Consulta los accesos directos","Discover the secrets of LiveAgent":"Descubre los secretos de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Y para aquellos ansiosos por ahondar más y realmente dominar LiveAgent, hemos recopilado una colección de artículos tutoriales y guías que abarcan una amplia gama de temas. Así que sigue adelante y comienza a explorar.","Improve your LiveAgent skills":"Mejora tus habilidades de LiveAgent","We’d love to hear from you.":"Nos encantaría saber de ti.","Need support or advice? We’re ready to listen.":"¿Necesitas soporte o consejo? Estamos listos para escucharte.","Direct contacts: ":"Contactos directos: ","Don't hesitate to contact us! We are available 24/7.":"¡No dudes en contactarnos! Estamos disponibles las 24 horas al día, los 7 días de la semana.",Email:y,"Chat with us":"Escribenos por chat","Message us":"Mándanos un mensaje","Contact form":"Forma de contacto","Contact for sales purposes:":"Contacto para fines de ventas:",Phone:b,"(Toll Free in USA & Canada)":"(Llamada gratuita en EE. UU. y Canadá)","(European Union & Worldwide)":"(Unión Europea y todo el mundo)","Our offices:":"Nuestras oficinas:","Self-help and system status:":"Autoayuda y estado del sistema:","Find answers to your questions, day or night.":"Encuentre respuestas a sus preguntas, de día o de noche.","Go to our support portal":"Vaya a nuestro portal de soporte","Support portal":"Portal de soporte","Looking for answers?":"¿Buscando respuestas?","Go to status page":"Ir a la página de estado","Status page":"Página de estado","Check out our service status":"Consulte el estado de nuestro servicio","Social networks:":"Redes sociales:","We’re looking forward to talking to you on social media.":"Esperamos con interés hablar contigo en las redes sociales.","Connect with us":"Conéctate con nosotros","Join our community today":"Únete a nuestra comunidad hoy","Join our journey":"Únete a nuestro viaje","Let's make memories":"Hagamos recuerdos",X:w,"Let's connect":"Conectémonos","Join our tribe, let's grow":"Únete a nuestra tribu, crezcamos juntos",Youtube:A,"Learn & grow on":"Aprende y crece en","Discover and thrive":"Descubrir y prosperar","Email templates":"Plantillas de correo electrónico","Personalize your customer interactions with customizable email templates.":"Personaliza tus interacciones con clientes con plantillas de correo electrónico personalizables.","Ticket Filters":"Filtros de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Reduzca la gestión de tickets mediante filtros para ordenar y organizar sus tickets.","Agents ranking":"Clasificación de agentes","Enable your customers to assess the assistance provided by your support agents.":"Habilita a tus clientes para evaluar la asistencia proporcionada por tus agentes de soporte.","Canned Messages":"Mensajes predefinidos","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Crear respuestas predefinidas a preguntas comunes para respuestas rápidas y consistentes.","Automatic Rules":"Reglas automáticas","Improve efficiency by creating predefined actions and workflows with rules.":"Mejore la eficiencia mediante la creación de acciones predefinidas y flujos de trabajo con reglas.","Ticket Tags":"Etiquetas del ticket","Enhance ticket organization and searchability by creating useful tags.":"Mejorar la organización y la búsqueda de tickets mediante la creación de etiquetas útiles.",Reports:k,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenga información valiosa sobre sus operaciones de servicio al cliente a través de informes detallados.","SLA (Service Level Agreement)":"SLA (Acuerdo de nivel de servicio)","Define and monitor performance standards by creating Service Level Agreements.":"Definir y supervisar los estándares de rendimiento mediante la creación de acuerdos de nivel de servicio.","Domain Parking":"Estacionamiento de dominio","Connect and use your own domain with your LiveAgent account.":"Conecta y usa tu propio dominio con tu cuenta de LiveAgent.",Customizations:L,"Personalize your LiveAgent according to your branding needs and preferences":"Personaliza tu LiveAgent de acuerdo a tus necesidades y preferencias de marca","Integrations & Plugins":"Integraciones y complementos","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Amplía la funcionalidad de LiveAgent integrando con varias plataformas a través de plugins.","Explore Other Features":"Explorar otras características","Better understand and utilize the full range of features offered by LiveAgent.":"Mejor entender y utilizar la gama completa de características ofrecidas por LiveAgent.","Provide excellent customer service.":"Proporcionar un excelente servicio al cliente.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para dominar verdaderamente LiveAgent, consulta nuestra colección de artículos y guías sobre cómo hacerlo.","Home tab":"Pestaña de inicio","Open ticket to be solved (if any)":"Abrir ticket para ser resuelto (si existe)","Resolve ticket":"Resolver ticket","Show predefined answers":"Mostrar respuestas predefinidas","Answer the chat":"Responder al chat","Answer the chat on background":"Responder al chat en segundo plano","Open ticket on background":"Abrir ticket en segundo plano","Send message":"Enviar mensaje","Close ticket tab":"Cerrar pestaña de ticket","Close ticket window":"Cerrar ventana de tickets","Show canned messages":"Mostrar mensajes predefinidos","Cycle through the opened ticket tabs":"Recorrer las pestañas de tickets abiertas","Previous or next tab":"Pestaña anterior o siguiente","Close active tab":"Cerrar pestaña activa","Answer ticket":"Tickets","Canned message":"Mensaje predefinido","Predefined answers":"Respuestas predefinidas","Save time with keyboard shortcuts":"Ahorra tiempo con atajos de teclado","Use keyboard shortcuts to enhance your skills and productivity.":"Utiliza atajos de teclado para mejorar tus habilidades y productividad.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Cuando pasas el cursor sobre ciertos elementos, se mostrará un mensaje emergente si hay un acceso directo disponible."};export{t as Admins,a as Agents,o as Connect,l as Create,L as Customizations,m as Departments,y as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,s as Owner,b as Phone,k as Reports,v as Shortcuts,u as Tags,d as Twitter,i as Viber,n as Whatsapp,w as X,A as Youtube,h as check,C as default,f as next,p as rocket};

package/dist/assets/et-EE.js

@@ -1 +1 @@
-const t={"Getting started":"Alustamine","Learn the basics":"Õppige põhitõdesid","Contact Us":"Võta meiega ühendust"};export{t as default};
+const e="Halda",t="Agendid",a="Administraatorid",n="Omanik",s="Ühenda",o="Viber",i="Facebook",d="Instagram",r="Twitter",c="Loo",l="Sildid",m="Osakonnad",u="E-post",g="Telefon",k="Aruanded",p={"Getting started":"Alustamine","Learn the basics":"Õppige põhitõdesid","Add agents":"Lisa agente","Add departments":"Lisa osakondi","Connect email accounts":"heda meilikontosid","Connect social media":"Ühenda sotsiaalmeedia","Connect messaging apps":"Ühenda sõnumivahetuse rakendusi","Create contact widget":"Loo kontaktividin","Create call center":"Loo kõnekeskus","Configure customer portal":"Konfigureeri kliendiportaali","Keyboard Shortcuts":"Klaviatuuri otseteed","Contact Us":"Võta meiega ühendust",Manage:e,Agents:t,Admins:a,Owner:n,Connect:s,"Incoming email accounts":"Sissetulevad e-posti kontod","Outgoing email accounts":"Väljuvad meilikontod",Viber:o,Facebook:i,Instagram:d,Twitter:r,"Mobile apps":"Mobiilirakendused","What we offer?":"Mida me pakume?","Chat buttons":"Vestlusnupud","Contact forms":"Kontaktivormid","Call buttons":"Kõnenupud","Video call buttons":"Videokõne nupud",Create:c,Tags:l,Departments:m,Email:u,"Chat with us":"Vestle meiega","Contact form":"Kontaktivorm",Phone:g,"Connect with us":"Võtke meiega ühendust","Email templates":"E-kirja mallid",Reports:k,"Resolve ticket":"Lahenda pilet","Answer ticket":"Vasta piletile","Canned message":"Konserveeritud sõnum","Predefined answers":"Eelmääratletud vastused"};export{a as Admins,t as Agents,s as Connect,c as Create,m as Departments,u as Email,i as Facebook,d as Instagram,e as Manage,n as Owner,g as Phone,k as Reports,l as Tags,r as Twitter,o as Viber,p as default};

package/dist/assets/fa-IR.js

@@ -1 +1 @@
-const t={"Getting started":"شروع کنید","Learn the basics":"یادگیری مقدمات","Contact Us":"ارتباط با ما"};export{t as default};
+const t="عوامل",e="مدیران ",n="صاحب",s="وصل شدن",o="فیس بوک",a="توییتر",c="ایجاد",r="برچسب ها",i="بخش ها",m="پست الکترونیک",C="تلفن",l="گزارشات",p={"Getting started":"شروع کنید","Learn the basics":"یادگیری مقدمات","Contact Us":"ارتباط با ما",Agents:t,Admins:e,Owner:n,Connect:s,Facebook:o,Twitter:a,"Mobile apps":"برنامه های موبایل","What we offer?":"چیزی که پیشنهاد میدهیم ؟","Chat buttons":"دکمه های گفتگو","Contact forms":"فرم های تماس","Call buttons":"دکمه‌های تماس",Create:c,Tags:r,Departments:i,Email:m,"Contact form":"فرم مخاطب",Phone:C,"Connect with us":"تماس با ما","Email templates":"قالب ایمیل",Reports:l,"Resolve ticket":"تیکت حل شده","Answer ticket":"تیکت پاسخ داده شود","Canned message":"پیام آماده","Predefined answers":"پاسخ های از پیش تعریف شده"};export{e as Admins,t as Agents,s as Connect,c as Create,i as Departments,m as Email,o as Facebook,n as Owner,C as Phone,l as Reports,r as Tags,a as Twitter,p as default};

package/dist/assets/fi-FI.js

@@ -1 +1 @@
-const t={"Getting started":"Käytön aloittaminen","Learn the basics":"Opi perusteet","Contact Us":"Ota yhteyttä"};export{t as default};
+const t="Agentit",e="Ylläpitäjät",s="Omistaja",a="Yhdistä",i="Viber",n="Facebook",o="Instagram",c="Twitter",l="Luo",r="Tunnisteet",m="Osastot",k="Sähköpostisi",p="Puhelin",h="Raportit",u={"Getting started":"Käytön aloittaminen","Learn the basics":"Opi perusteet","Contact Us":"Ota yhteyttä",Agents:t,Admins:e,Owner:s,Connect:a,"Incoming email accounts":"Saapuvat sähköpostitilit","Outgoing email accounts":"Lähtevät sähköpostitilit",Viber:i,Facebook:n,Instagram:o,Twitter:c,"Mobile apps":"Mobiilisovellukset","What we offer?":"Mitä me tarjoamme?","Chat buttons":"Chat-painikeet","Contact forms":"Yhteydenottolomakkeet","Call buttons":"Soita-painikkeet","Video call buttons":"Videopuhelu-painikkeet",Create:l,Tags:r,Departments:m,Email:k,"Contact form":"Yhteydenottolomake",Phone:p,"Connect with us":"Ole meihin yhteydessä","Email templates":"Sähköpostimallit",Reports:h,"Resolve ticket":"Ratkaise tiketti","Answer ticket":"Vastaa tikettiin","Canned message":"Purkitettu viesti","Predefined answers":"Ennalta määritellyt vastaukset"};export{e as Admins,t as Agents,a as Connect,l as Create,m as Departments,k as Email,n as Facebook,o as Instagram,s as Owner,p as Phone,h as Reports,r as Tags,c as Twitter,i as Viber,u as default};

package/dist/assets/fil-PH.js

@@ -1 +1 @@
-const a={"Getting started":"Pagsisimula","Learn the basics":"Matuto ng mga pangunahing kaalaman","Contact Us":"Kontakin Kami"};export{a as default};
+const a="Mga ahente",n="Mga admin",t="May-ari",e="Ikonekta",o="Viber",s="Facebook",g="Instagram",i="Twitter",c="Lumikha",m="Mga Tanda",r="Mga departamento",l="Email",k="Telepono",u="Mga ulat",p={"Getting started":"Pagsisimula","Learn the basics":"Matuto ng mga pangunahing kaalaman","Contact Us":"Kontakin Kami",Agents:a,Admins:n,Owner:t,Connect:e,"Incoming email accounts":"Mga papasok na email na account","Outgoing email accounts":"Mga papalabas na email na account",Viber:o,Facebook:s,Instagram:g,Twitter:i,"Mobile apps":"Mobile na mga app","What we offer?":"Ano ang aming inaalok?","Chat buttons":"Mga buton ng chat","Contact forms":"Mga form ng kontak","Call buttons":"Mga Buton ng Pagtawag","Video call buttons":"Mga buton ng naka-video na tawag",Create:c,Tags:m,Departments:r,Email:l,"Contact form":"Form ng Pagkontak",Phone:k,"Connect with us":"Kumonekta sa amin","Email templates":"Mga template ng email",Reports:u,"Resolve ticket":"Lutasin ang tiket","Answer ticket":"Sagutin ang tiket","Canned message":"Nakahandang mensahe","Predefined answers":"Handang sagot"};export{n as Admins,a as Agents,e as Connect,c as Create,r as Departments,l as Email,s as Facebook,g as Instagram,t as Owner,k as Phone,u as Reports,m as Tags,i as Twitter,o as Viber,p as default};

package/dist/assets/fr-FR.js

@@ -1 +1 @@
-const e={"Getting started":"Pour commencer","Learn the basics":"Apprendre les bases","Contact Us":"Contactez-nous"};export{e as default};
+const e="Gérer",t="Agents",s="Administrateurs",n="Propriétaire",o="Connecter",i="Whatsapp",a="Viber",r="Facebook",c="Instagram",u="Twitter",l="Créer",d="Tags",p="Services",m="fusée",g="Terminer",v="vérifier",h="suivant",f="Raccourcis",y="Email",b="Téléphone",w="X",A="Youtube",k="Rapports",q="Personnalisations",L={"Getting started":"Pour commencer","Learn the basics":"Apprendre les bases","Add agents":"Ajouter des agents","Add departments":"Ajouter des services","Connect email accounts":"Connecter des comptes e-mail","Connect social media":"Connecter des réseaux sociaux","Connect messaging apps":"Connecter des applications de messagerie","Create contact widget":"Créer un widget de contact","Create call center":"Créer un centre d'appel","Configure customer portal":"Configurer le portail client","Keyboard Shortcuts":"Raccourcis clavier","Improve your CX skills":"Améliorez vos compétences de CX","Contact Us":"Contactez-nous",Manage:e,"Add agent":"Ajouter des agents","Create agent account to complete this step.":"Créez un compte d'agent pour compléter cette étape.","Next, let's further explore Departments and their purpose.":"Ensuite, explorons les services et leur but.","Let's start by creating agent accounts for your colleagues and team members.":"Commençons par créer des comptes d'agents pour vos collègues et membres de l'équipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Les comptes d'agents peuvent également être assignés à des services spécifiques en fonction de leur domaine d'expertise, et le logiciel LiveAgent vous permet même de gérer leurs permissions et rôles.","Types of LiveAgent account":"Types de compte LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Par défaut, il existe trois types de compte d'agent dans LiveAgent. Agent, Administrateur et Propriétaire.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Les agents peuvent voir, répondre et gérer les tickets, prendre les chats/appels en direct, écrire et gérer le contenu de la base de connaissances, gérer les contacts, créer leurs propres messages prédéfinis et réponses prédéfinies, gérer leurs propres profils d'agent et consulter leurs propres rapports d'agent.",Admins:s,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Les administrateurs, en plus des autorisations de rôle de l'agent, peuvent gérer les comptes d'autres agents et administrateurs (mais pas le compte du propriétaire), voir tous les rapports, et configurer les paramètres du système.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"En plus des autorisations de l'administrateur, le propriétaire peut également gérer la facturation du compte LiveAgent et les paramètres de paiement.","Now, let’s create agent accounts for your coworkers and set their roles.":"Maintenant, créons des comptes d'agents pour vos collègues et définissons leurs rôles.","Manage agents":"Gérer les agents","Need help configuring your agent accounts? Learn more":"Besoin d'aide pour configurer vos comptes d'agent ? En savoir plus","Custom agent roles (paid feature)":"Rôles d'agents personnalisés (fonctionnalité payante)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"En plus des rôles par défaut, vous pouvez établir des rôles d'agent personnalisés et leur accorder des autorisations spécifiques pour répondre à vos besoins opérationnels uniques.","Create new department or rename default one to finish this step.":"Créez un nouveau service ou renommez celui par défaut pour terminer cette étape.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Maintenant que nous avons des agents et des services triés, nous devons établir des canaux de communication.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"L'ajout de services à votre compte LiveAgent peut améliorer considérablement l'efficacité de votre processus d'assistance à la clientèle.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Le but de la création de services est de trier et d'affecter des tickets aux équipes ou agents respectifs les mieux adaptés pour les gérer. Cela améliore non seulement l'efficacité et la productivité du service à la clientèle, mais garantit également que les demandes des clients sont gérées par ceux qui disposent de l'expertise requise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Les services permettent également des flux de travail structurés. Vous pouvez définir des règles et des autorisations d'accès pour chaque service, ce qui aide à maintenir un environnement de travail organisé.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"De plus, les services peuvent fournir des données vitales pour l'analyse et les perspectives, donnant une image claire des domaines qui reçoivent le plus de demandes ou nécessitent plus de ressources pour améliorer le service client. La structure du service aide également à fournir un service plus personnalisé alors que le client interagit avec des spécialistes familiers de leurs préoccupations ou besoins spécifiques.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":`Votre compte LiveAgent a déjà un service par défaut nommé "Général". N'hésitez pas à le renommer ou à ajouter de nouveaux services.`,"Manage departments":"Gérer les services","Need help creating or configuring your departments? Learn more":"Besoin d'aide pour créer ou configurer vos services ? En savoir plus","Choose theme":"Choisir un thème","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":"Commençons par choisir un thème de portail client. Il y a quelques options parmi lesquelles choisir. Vous pouvez utiliser le bouton « Aperçu » pour les voir.",Connect:o,"Connect email accounts to complete this step.":"Connectez des comptes de messagerie pour compléter cette étape.","If you are done with email accounts, it’s time to have a look at social media channels.":"Si vous avez terminé avec les comptes de messagerie, il est temps de jeter un coup d'œil aux canaux des réseaux sociaux.","Create your new helpdesk email address":"Créez votre nouvelle adresse e-mail de centre d'assistance","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Commençons par connecter vos comptes de messagerie à LiveAgent, vous permettant de recevoir des e-mails en tant que tickets et d'y répondre de manière transparente.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Deux types de comptes de messagerie doivent être mis en place dans LiveAgent, entrant et sortant. Le même compte de messagerie est souvent utilisé comme compte entrant ou sortant.","Incoming email accounts":"Comptes e-mail entrants","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ces comptes reçoivent les emails de votre client. Chaque email envoyé à ces comptes est importé dans LiveAgent, créant un ticket.","Need help connecting your email accounts? Learn more":"Besoin d'aide pour connecter vos comptes de messagerie ? En savoir plus","Outgoing email accounts":"Comptes e-mail sortants","Your Built-in Email Account":"Votre compte de messagerie intégré","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Chaque compte LiveAgent dispose d'une adresse e-mail intégrée, servant à la fois de compte de messagerie entrante et sortante. Nous fournissons cette boîte mail gratuitement, mais elle présente certaines limitates. Il est recommandé de l'utiliser lors de la configuration initiale de votre compte LiveAgent et pour des tests fondamentaux, mais pas pour la communication avec vos clients.","connect email accounts":"connecter des comptes e-mail","Your built-in email address is: ":"Votre adresse email intégrée est : ","Feel free to send a test email to this address and see LiveAgent in action!":"N'hésitez pas à envoyer un email de test à cette adresse et voir LiveAgent en action !","This step requires you to connect any messaging app you prefer.":"Cette étape nécessite que vous connectiez n'importe quelle application de messagerie que vous préférez.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Maintenant, présentons un autre aspect essentiel de notre outil : la gamme variée de widgets de contact que LiveAgent offre pour votre commodité.","Connect Messaging apps":"Connecter des applications de messagerie","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecter ces plateformes de messagerie à LiveAgent vous permet de répondre à vos clients depuis une seule plateforme, éliminant la nécessité de basculer en permanence entre différentes applications ou comptes.",Whatsapp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Lier vos comptes WhatsApp à LiveAgent transformera tous les messages WhatsApp entrants en tickets au sein du système. Cela permet à vos agents de répondre facilement et efficacement à chaque requête reçue par WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Besoin d'aide pour connecter vos comptes WhatsApp ? En savoir plus",Viber:a,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"En intégrant vos comptes Viber avec LiveAgent, tous les messages Viber entrants sont systématiquement convertis en tickets individuels au sein de la plateforme. Cela permet à vos agents de répondre rapidement et sans effort à chaque demande de client reçue via Viber.","Need help connecting your Viber accounts? Learn more":"Besoin d'aide pour connecter vos comptes Viber ? En savoir plus",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle Facebook et transformez tous les messages, commentaires et messages privés envoyés à cette page en tickets.","Need help connecting your Facebook accounts? Learn more":"Besoin d'aide pour connecter vos comptes Facebook ? En savoir plus",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle Instagram et transformez tous les messages, commentaires et messages privés envoyés à cette page en tickets.","Need help connecting your Instagram accounts? Learn more":"Besoin d'aide pour connecter vos comptes Instagram ? En savoir plus",Twitter:u,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page d'entreprise X (Twitter) et transformez toutes les publications, commentaires et messages privés envoyés à cette page en tickets.","Need help connecting your X(Twitter) accounts? Learn more":"Besoin d'aide pour connecter vos comptes X (Twitter) ? En savoir plus","Connecting social media account is needed to finalize this step.":"La connexion au compte de réseaux sociaux est nécessaire pour finaliser cette étape.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Et que diriez-vous de connecter des comptes WhatsApp ou Viber ? Avec LiveAgent, nous vous couvrons!","Connect your social media accounts":"Connectez vos comptes de reseaux sociaux","connect social media":"connecter les réseaux sociaux","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent peut être intégré avec les comptes Facebook, Instagram et X (Twitter) et transformer la communication de ces canaux en tickets pour une meilleure gestion. Avoir tous les réseaux sociaux disponibles connectés à LiveAgent vous permet d'interagir et de répondre à vos clients à partir d'un seul endroit au lieu de basculer constamment entre vos comptes de réseaux sociaux.","Integration possibilities with many VoIP providers worldwide":"Possibilités d'intégration avec de nombreux fournisseurs VoIP dans le monde entier","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si votre fournisseur n'est pas sur la liste, la méthode générale d'intégration peut toujours être utilisée, mais n'hésitez pas à nous le faire savoir ! Nous ferons de notre mieux pour les ajouter.","Unlimited call recording":"Enregistrement d'appel illimité","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Grâce à des enregistrements d'appel illimités, vous pouvez capturer chaque interaction téléphonique, fournissant une ressource précieuse pour l'assurance de la qualité et la formation continue des agents.","IVR (interactive voice response)":"IVR (réponse vocale interactive)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Cette fonction vous permet de diffuser des messages d'accueil personnalisés ou des enregistrements informatifs afin de susciter l'intérêt des appelants. Elle offre des options de collecte de données pendant l'interaction de l'appel et permet aux appelants d'interagir par le biais d'une signalisation par touches. Les appelants peuvent déclencher diverses actions en appuyant sur des numéros, par exemple être dirigés vers l'agent ou le service approprié ou demander à être rappelés.","Call Devices":"Périphériques d'appel","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si vous préférez ne pas gérer les appels par le biais du navigateur de votre PC, vous pouvez relier de manière transparente un téléphone matériel externe à LiveAgent. Cette fonction vous permet de passer des appels ou d'y répondre facilement, offrant ainsi une méthode alternative de gestion des interactions téléphoniques qui vous convient le mieux.","Mobile apps":"Applications mobiles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Pour vous offrir une commodité supplémentaire, nous proposons des applications mobiles gratuites pour les plateformes Android et iOS. Ces applications vous permettent de gérer vos appels téléphoniques LiveAgent en toute simplicité.","Call queue":"File d'attente des appels","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Notre fonctionnalité de file d'attente d'appels garantit qu'aucun appel n'est manqué même lorsque tous les agents sont occupés. Les appels entrants entrent dans une file d'attente et attendent leur tour jusqu'à ce que le prochain agent disponible puisse prendre l'appel.","Create a call center":"Créer un centre d'appel","To complete this step, connect your phone number from VoIP.":"Pour compléter cette étape, connectez votre numéro de téléphone depuis VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Nous y sommes presque. Il ne reste plus qu'une étape ! Jetons un coup d'œil au Portail client et à ce qu'il propose.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent fournit une solution de centre d'appels intégrée qui vous permet de recevoir, de répondre et d'enregistrer des appels téléphoniques en tant que tickets. Ainsi, en quelques étapes, vous pouvez transformer votre service d'assistance en un centre d'appels dynamique, éliminant le besoin de solutions d'appel tierces.","What we offer?":"Que proposons-nous?","warning icon":"icône d'avertissement","What do you need?":"De quoi avez-vous besoin ?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Obtenez un numéro de téléphone auprès d'un fournisseur de services VoIP (fournisseur d'accès Internet Voice-sur-Internet).","Connect it with your LiveAgent account":"Connectez-le à votre compte LiveAgent","Call center":"Centre d'appels","Upgrade your helpdesk to a active call center":"Mettez à niveau votre centre d'assistance vers un centre d'appel actif","Need help setting up your Call center? Learn more":"Besoin d'aide pour configurer votre centre d'appels ? En savoir plus","Chat buttons":"Boutons de discussion","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ils sont facilement personnalisables et permettent à vos clients d'initier instantanément un chat en direct avec vos agents depuis votre page Web. Il y a de nombreux types et designs prédéfinis disponibles. Assurez-vous de les vérifier !","Need help setting up your Chat Buttons? Learn more":"Besoin d'aide pour configurer vos boutons de chat ? En savoir plus","Chat invitations":"Invitations au chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Informez vos clients de façon proactive en envoyant des invitations de chat automatisées en fonction de critères spécifiques, comme les pages visitées ou le temps passé sur une page.","Need help setting up your Chat Invitations? Learn more":"Besoin d'aide pour configurer vos invitations de chat ? En savoir plus","Contact forms":"Formulaires de contact","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ce widget permet aux clients d'envoyer rapidement leurs demandes ou commentaires en tant que tickets directement depuis votre page Web en cliquant simplement sur un bouton ou en remplissant un formulaire dans la page.","Need help setting up your Contact Forms? Learn more":"Besoin d'aide pour configurer vos formulaires de contact ? En savoir plus","Call buttons":"Bouton d’appel","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ces boutons simples permettent à vos clients de démarrer un appel à partir de leur navigateur Web avec un agent disponible de votre équipe dans LiveAgent.","Need help setting up your Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel ? En savoir plus","Video call buttons":"Boutons d'appel vidéo","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Comme son nom l'indique, ce bouton offre l'opportunité d'une interaction en face à face, permettant aux clients et aux agents de se connecter de manière encore plus personnelle.","Need help setting up your Video Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel vidéo ? En savoir plus","You can finish this step by creating any contact widget.":"Vous pouvez terminer cette étape en créant n'importe quel widget de contact.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Saviez-vous qu'avec LiveAgent, vous êtes également en mesure de gérer les appels téléphoniques ?","Create contact widgets for your website":"Créez des widgets de contact pour votre site web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent fournit divers widgets de contact qui visent à améliorer votre expérience interactive de service client et à rationaliser la communication. Chacun de ces widgets offre un chemin unique pour se connecter avec les clients, en améliorant leur expérience et en améliorant la performance de votre service à la clientèle.",Create:l,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Déjà familiarisé avec les fondamentaux de LiveAgent ? Passons à l'installation.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Maintenant que vous avez compris les fondamentaux, il est temps de commencer à configurer le logiciel.","How does LiveAgent work?":"Comment LiveAgent fonctionne-t-il?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Le logiciel de centre d'assistance LiveAgent est un outil de service client qui permet de gérer et de rationaliser les interactions avec les clients à travers plusieurs canaux tels que les e-mails, le chat en direct, les appels téléphoniques et les réseaux sociaux.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Le logiciel trie automatiquement les requêtes des clients entrants dans les tickets et les assigne au service ou à l'agent approprié en utilisant des règles prédéfinies. Il fournit une boîte de réception unique et partagée où les agents peuvent accéder à toutes les demandes des clients et y répondre. LiveAgent offre également des fonctionnalités telles que les règles d'automatisation, le SLA, les rapports, l'analyse et une base de connaissances qui facilite le libre-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En substance, LiveAgent améliore l'efficacité de votre service client et veille à ce que toutes les communications avec les clients soient traitées de manière opportune et organisée.","LiveAgent in a nutshell":"LiveAgent en quelques mots","What is a ticket?":"Qu'est-ce qu'un ticket ?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de centre d'assistance est un enregistrement numérique de la demande d'assistance ou d'aide du client. Ce ticket contient toutes les informations pertinentes sur le problème ou la requête du client, y compris leurs coordonnées. la nature du problème, et toutes les interactions qui ont été faites avec le client concernant le problème. Le ticket peut provenir de diverses sources telles que les e-mails, les appels téléphoniques, les chats en direct ou les messages sur les réseaux sociaux.",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Au fur et à mesure que le problème progresse vers sa résolution, le ticket est mis à jour avec de nouvelles actions, réponses ou notes. Le ticket passe par différents états : « nouveau », « répondu » lorsqu'un agent répond, « ouvert » lorsque le client répond, et enfin « résolu » lorsque le problème est résolu. Si le ticket n'est pas rouvert, il terminera son cycle avec le statut final et irréversible de « fermé ». Ce système garantit que le problème de chaque client est systématiquement suivi, traité et résolu. Pour faciliter la gestion et la distribution des tickets, il est important de créer des services. Cela permet de déléguer efficacement l'autorité et la responsabilité relatives aux tickets, en veillant à ce que chaque ticket soit dirigé vers la bonne équipe ou la bonne personne.",Departments:p,"What is a department":"Qu'est-ce qu'un service",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Un service fait référence à un groupe désigné au sein de l'organisation qui traite des tickets spécifiques ou des demandes de renseignements de la part des clients. Il peut représenter différents domaines fonctionnels au sein d'une entreprise, comme le « Service clientèle », le « Support technique », la « Facturation » ou les « Ventes », ou encore différentes compétences linguistiques ou d'équipe, comme les « Ventes - anglais », les « Ventes - allemand » ou les « Techniques - 2e niveau ». Cela permet de s'assurer que les tickets sont rapidement attribués aux bonnes personnes, ce qui permet de résoudre les problèmes plus rapidement et plus efficacement.","What is an agent?":"Qu'est-ce qu'un agent ?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agent est un membre de votre équipe de support qui interagit directement avec vos clients pour résoudre leurs requêtes ou problèmes. Ils sont essentiellement les utilisateurs du logiciel LiveAgent de votre compte LiveAgent, chargés de répondre aux demandes des clients qui arrivent sous forme de tickets.","Let's start":"Commençons",rocket:m,Finish:g,"Redo unfinished steps":"Refaire les étapes inachevées",check:v,next:h,"heading icon":"icône d'en-tête","Skip this step":"Passer cette étape","You are all set":"Vous êtes prêt","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Vous avez réussi à compléter toutes les étapes de configuration de votre logiciel d'assistance LiveAgent.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Veillez à expérimenter toutes les fonctionnalités et tous les outils disponibles. N'oubliez pas que la clé du succès avec un logiciel de ce type est d'exploiter pleinement ses capacités. Restez curieux, innovant et toujours prêt à interagir avec vos clients. Nous sommes ravis de voir comment cette plateforme vous aidera à stimuler vos interactions avec les clients, à améliorer les temps de réponse et à accroître la satisfaction globale des clients.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Si vous avez besoin d'aide ou si vous avez des questions, notre support est accessible en un clic. N'hésitez pas à ","reach out":"nous contacter",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Souhaitez-vous naviguer plus rapidement et efficacement dans LiveAgent ? Vous familiariser avec les raccourcis disponibles accélérera certainement vos tâches et améliorera votre productivité. Visitez notre page dédiée aux raccourcis. ","Check out shortcuts":"Découvrez les raccourcis","Discover the secrets of LiveAgent":"Découvrez les secrets de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Et pour ceux qui sont impatients de plonger plus profondément et de vraiment maîtriser LiveAgent, nous avons rassemblé une collection d'articles pratiques et de guides couvrant un large éventail de sujets. Alors allez-y et commencez à explorer.","Improve your LiveAgent skills":"Améliorez vos compétences LiveAgent","We’d love to hear from you.":"Nous aimerions avoir de vos nouvelles.","Need support or advice? We’re ready to listen.":"Besoin d'aide ou de conseils ? Nous sommes prêts à écouter.","Direct contacts: ":"Contacts directs : ","Don't hesitate to contact us! We are available 24/7.":"N'hésitez pas à nous contacter ! Nous sommes disponibles 24/7.",Email:y,"Chat with us":"Discutez avec nous","Message us":"Envoyez-nous un message","Contact form":"Formulaire de contact","Contact for sales purposes:":"Contact à des fins de vente :",Phone:b,"(Toll Free in USA & Canada)":"(Gratuit aux États-Unis et au Canada)","(European Union & Worldwide)":"(Union européenne et dans le monde)","Our offices:":"Nos bureaux :","Self-help and system status:":"États du système et de l'auto-assistance :","Find answers to your questions, day or night.":"Trouvez des réponses à vos questions, jour ou nuit.","Go to our support portal":"Accéder à notre portail de support","Support portal":"Portail de support","Looking for answers?":"Vous cherchez des reponses ?","Go to status page":"Accéder à la page de statut","Status page":"Page de statut","Check out our service status":"Consultez l'état de notre service","Social networks:":"Réseaux sociaux :","We’re looking forward to talking to you on social media.":"Nous sommes impatients de vous parler sur les réseaux sociaux.","Connect with us":"Connectez-vous avec nous","Join our community today":"Rejoignez notre communauté aujourd'hui","Join our journey":"Rejoignez notre voyage","Let's make memories":"Créons des souvenirs",X:w,"Let's connect":"Connectons-nous","Join our tribe, let's grow":"Rejoignez notre tribu, grandissons ensemble",Youtube:A,"Learn & grow on":"Apprendre et grandir ","Discover and thrive":"Découvrir et prospérer","Email templates":"Modèles d'email","Personalize your customer interactions with customizable email templates.":"Personnalisez vos interactions clients avec des modèles d'e-mails personnalisables.","Ticket Filters":"Filtres de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Rationalisez la gestion des tickets en utilisant des filtres pour trier et organiser vos tickets.","Agents ranking":"Classement des agents","Enable your customers to assess the assistance provided by your support agents.":"Permettez à vos clients d'évaluer l'assistance fournie par vos agents de support.","Canned Messages":"Messages prédéfinis","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Créez des réponses prédéfinies aux questions fréquemment posées pour des réponses rapides et cohérentes.","Automatic Rules":"Règles automatiques","Improve efficiency by creating predefined actions and workflows with rules.":"Améliorez l'efficacité en créant des actions prédéfinies et des flux de travail avec des règles.","Ticket Tags":"Tag de ticket","Enhance ticket organization and searchability by creating useful tags.":"Améliorez l'organisation des tickets et la facilité de recherche en créant des tags utiles.",Reports:k,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenez des informations précieuses sur vos opérations de service à la clientèle grâce à des rapports détaillés.","SLA (Service Level Agreement)":"Accord de niveau de service (SLA)","Define and monitor performance standards by creating Service Level Agreements.":"Définissez et surveillez les normes de performance en créant des accords de niveau de service.","Domain Parking":"Domaine parqué","Connect and use your own domain with your LiveAgent account.":"Connectez et utilisez votre propre domaine avec votre compte LiveAgent.",Customizations:q,"Personalize your LiveAgent according to your branding needs and preferences":"Personnalisez votre LiveAgent selon vos besoins et préférences en matière de branding","Integrations & Plugins":"Intégrations et Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Élargissez les fonctionnalités de LiveAgent en intégrant différentes plates-formes via des plugins.","Explore Other Features":"Explorer d'autres fonctionnalités","Better understand and utilize the full range of features offered by LiveAgent.":"Mieux comprendre et utiliser la gamme complète des fonctionnalités offertes par LiveAgent.","Provide excellent customer service.":"Fournissez un excellent service client.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Pour vraiment maîtriser LiveAgent, consultez notre collection d'articles et de guides.","Home tab":"Page d'accueil","Open ticket to be solved (if any)":"Ticket ouvert à résoudre (le cas échéant)","Resolve ticket":"Résoudre le ticket","Show predefined answers":"Afficher des réponses prédéfinies","Answer the chat":"Répondre au chat","Answer the chat on background":"Répondre au chat en arrière-plan","Open ticket on background":"Ouvrir le ticket en arrière-plan","Send message":"Envoyer le message","Close ticket tab":"Fermer l'onglet ticket","Close ticket window":"Fermer la fenêtre du ticket","Show canned messages":"Afficher les messages prédéfinis","Cycle through the opened ticket tabs":"Parcourir les onglets des tickets ouverts","Previous or next tab":"Onglet précédent ou suivant","Close active tab":"Fermer l'onglet actif","Answer ticket":"Répondre à un ticket","Canned message":"Message préenregistré","Predefined answers":"Réponses prédéfinies","Save time with keyboard shortcuts":"Gagnez du temps avec les raccourcis clavier","Use keyboard shortcuts to enhance your skills and productivity.":"Utilisez des raccourcis clavier pour améliorer vos compétences et votre productivité.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Lorsque vous survolez certains éléments, une info-bulle s'affichera si un raccourci est disponible."};export{s as Admins,t as Agents,o as Connect,l as Create,q as Customizations,p as Departments,y as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,n as Owner,b as Phone,k as Reports,f as Shortcuts,d as Tags,u as Twitter,a as Viber,i as Whatsapp,w as X,A as Youtube,v as check,L as default,h as next,m as rocket};