@qualityunit/liveagent-help 0.0.18 → 0.0.21

package/dist/assets/sk-SK.js

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-const e="Spravovať",o="Agenti",t="Administrátori",a="Majiteľ",n="Pripojiť",i="WhatsApp",r="Viber",s="Facebook",c="Instagram",l="Twitter",p="Vytvoriť",u="Značky",v="Oddelenia",d="raketa",m="Dokončiť",k="Skontrolovať",h="Pokračovať",y="Skratky",g="E-mail",b="Telefón",N="X",z="YouTube",j="Prehľady",f="Prispôsobenia",S="AI",w="Nový",A="Otvorený",L="Odložený",P="Odpovedaný",V="Vyriešený",C="Zavretý",T="Úsmev",I={"Getting started":"Začíname","Learn the basics":"Naučte sa základy","Add agents":"Pridať agentov","Add departments":"Pridať oddelenia","Connect email accounts":"Pripojiť e-mailové účty","Connect social media":"Pripojiť sociálne médiá","Connect messaging apps":"Pripojiť aplikácie na posielanie správ","Create contact widget":"Vytvoriť kontaktný widget","Create call center":"Vyvtoriť centrum volania","Configure customer portal":"Nastaviť zákaznícky portál","Keyboard Shortcuts":"Klávesové skratky","Improve your CX skills":"Zlepšite svoje CX zručnosti","Contact Us":"Kontaktujte nás",Manage:e,"Add agent":"Pridať agenta","Create agent account to complete this step.":"Vytvorte účet agenta, aby ste dokončili tento krok.","Next, let's further explore Departments and their purpose.":"Ďalej sa poďme bližšie pozrieť na oddelenia a ich účel.","Let's start by creating agent accounts for your colleagues and team members.":"Začnime vytvorením účtov agentov pre vašich kolegov a členov tímu.","Types of LiveAgent account":"Typy účtu LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Predvolene sú v LiveAgente tri typy účtov agentov. Agent, Administrátor a Majiteľ.",Agents:o,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenti môžu prezerať, odpovedať a spravovať tikety, prijímať chaty/hovory, písať a spravovať obsah znalostnej bázy, spravovať kontakty, vytvárať vlastné predpripravené odpovede, spravovať svoj vlastný profil agenta a vidieť svoje vlastné štatistiky.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administrátori, okrem oprávnení rolí agentov, môžu spravovať účty iných agentov a administrátorov (ale nie účet majiteľa), vidieť všetky štatistiky a konfigurovať nastavenia systému.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Okrem oprávnení rôl administrátora môže vlastník spravovať aj fakturáciu a nastavenia platieb účtu LiveAgent.","Manage agents":"Spravovať agentov","Need help configuring your agent accounts? Learn more":"Potrebujete pomoc pri konfigurácii účtov Vašich agentov? Zistiť viac","Custom agent roles (paid feature)":"Vlastné role agentov (platená funkcia)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Okrem predvolených rolí môžete vytvoriť prispôsobené role agentov a priradiť im konkrétne oprávnenia, aby vyhovovali vašim jedinečným prevádzkovým potrebám.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Teraz, keď máme agentov a oddelenia usporiadané, potrebujeme vytvoriť niekoľko komunikačných kanálov.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Pridávanie oddelení do vášho účtu LiveAgent môže výrazne zvýšiť efektivitu vášho procesu zákazníckej podpory.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Účelom vytvárania oddelení je triediť a prideľovať tikety príslušným tímom alebo agentom, ktorí sú najvhodnejší na ich spracovanie. To nielenže zlepšuje efektivitu a produktivitu zákazníckej podpory, ale tiež zabezpečuje, že otázky zákazníkov sú spravované tými, ktorí majú správnu odbornosť.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Oddelenia tiež umožňujú štrukturované pracovné postupy. Môžete nastaviť pravidlá a prístupové oprávnenia pre každé oddelenie, čo pomáha udržiavať organizované pracovné prostredie.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Okrem toho môžu oddelenia poskytnúť dôležité údaje pre analytiku a prehľady, čím poskytujú jasný obraz o tom, ktoré oblasti dostávajú najviac dopytov alebo vyžadujú viac zdrojov na zlepšenie zákazníckeho servisu. Štruktúra oddelení tiež pomáha poskytovať osobnejšie služby, keď zákazník komunikuje so špecialistami oboznámenými s ich konkrétnymi obavami alebo potrebami.","Manage departments":"Spravovať oddelenia","Need help creating or configuring your departments? Learn more":"Potrebujete pomoc pri vytváraní alebo konfigurácii oddelení? Zistiť viac","Choose theme":"Vybrať tému",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Začnime výberom témy zákazníckeho portálu. Je tu niekoľko možností na výber. Môžete si ich najprv pozrieť pomocou tlačidla „Náhľad“.",Connect:n,"Connect email accounts to complete this step.":"Pripojte e-mailové účty, aby ste dokončili tento krok.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Začnime prepojením vašich e-mailových účtov s LiveAgentom, čo vám umožní prijímať e-maily ako tikety a odpovedať na ne bez problémov.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"V LiveAgent musia byť nastavené dva typy e-mailových účtov, prichádzajúci a odchádzajúci. Ten istý e-mailový účet sa často používa ako prichádzajúci aj odchádzajúci účet.","Incoming email accounts":"Prichádzajúce e-mailové účty","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Tieto účty prijímajú e-maily od Vašich zákazníkov. Každý e-mail poslaný na tieto účty je importovaný do LiveAgent, čím sa vytvorí tiket.","Need help connecting your email accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich e-mailových účtov? Zistiť viac","Outgoing email accounts":"Odchádzajúce e-mailové účty","Your Built-in Email Account":"Váš zabudovaný e-mailový účet","connect email accounts":"pripojiť e-mailové účty","Your built-in email address is: ":"Vaša zabudovaná e-mailová adresa je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Neváhajte poslať testovací e-mail na túto adresu a uvidíte LiveAgent v akcii!","This step requires you to connect any messaging app you prefer.":"Tento krok si vyžaduje, aby ste pripojili akúkoľvek aplikáciu na zasielanie správ, ktorú preferujete.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Teraz predstavíme ďalší podstatný aspekt nášho nástroja - rozmanitý výber kontaktných widgetov, ktoré LiveAgent ponúka pre vaše pohodlie.","Connect Messaging apps":"Pripojiť aplikácie na posielanie správ","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Pripojením týchto komunikačných platforiem k LiveAgent môžete odpovedať svojim zákazníkom z jednej jedinej platformy, čo eliminuje potrebu neustále prepínať medzi rôznymi aplikáciami alebo účtami.",WhatsApp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Prepojenie Vašich účtov WhatsApp s LiveAgent bezproblémovo zmení všetky prichádzajúce správy WhatsApp na tikety v systéme. To umožňuje Vašim agentom jednoducho a efektívne reagovať na každú otázku zákazníka prijatú prostredníctvom WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich WhatsApp účtov? Zistiť viac",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Integráciou Vašich Viber účtov s LiveAgentom sú všetky prichádzajúce Viber správy systematicky konvertované na jednotlivé tikety v rámci platformy. To umožňuje Vašim agentom promptne a bez námahy reagovať na každú zákaznícku otázku prijatú prostredníctvom Viber.","Need help connecting your Viber accounts? Learn more":"Potrebujete pomoc s pripojením Vašich Viber účtov? Zistiť viac",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pripojte Vašu firemnú stránku na Facebooku a premeňte všetky príspevky, komentáre a súkromné správy odoslané na túto stránku na tikety.","Need help connecting your Facebook accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich Facebook účtov? Zistiť viac",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich Instagram účtov? Zistiť viac",Twitter:l,"Connecting social media account is needed to finalize this step.":"Na dokončenie tohto kroku je potrebné pripojiť účet na sociálnej sieti.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"A čo tak pripojiť účty WhatsApp alebo Viber? S LiveAgentom sa o to postaráme!","Connect your social media accounts":"Pripojte svoje účty sociálnych sietí","connect social media":"pripojiť sociálne siete","Integration possibilities with many VoIP providers worldwide":"Možnosti integrácie s mnohými poskytovateľmi VoIP z celého sveta","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Ak Váš požadovaný poskytovateľ nie je na zozname, vždy sa dá použiť všeobecná metóda integrácie, ale neváhajte nás kontaktovať! Urobíme všetko pre to, aby sme ich pridali.","Unlimited call recording":"Neobmedzené nahrávanie hovorov","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"S neobmedzeným nahrávaním hovorov môžete zachytiť každú telefonickú interakciu, čo poskytuje cenný zdroj pre zabezpečenie kvality a neustále školenie a zlepšovanie agentov.","IVR (interactive voice response)":"IVR (interaktívna hlasová odpoveď)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Táto funkcia vám umožňuje prehrávať prispôsobené pozdravy alebo informačné záznamy na zapojenie volajúcich. Poskytuje možnosti zberu údajov počas hovoru a umožňuje volajúcim interagovať prostredníctvom tónového signálu. Volajúci môžu vyvolať rôzne akcie stlačením čísiel, ako je presmerovanie k správnemu agentovi alebo oddeleniu alebo požiadanie o spätné zavolanie.","Call Devices":"Zariadenia na volanie","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Ak neuprednostňujete spracovávanie hovorov cez váš počítačový prehliadač, môžete bezproblémovo prepojiť externý hardvérový telefón s LiveAgent. Táto funkcia Vám umožňuje jednoducho uskutočňovať alebo prijímať hovory, čím ponúka alternatívny spôsob správy telefonických interakcií, ktorý najlepšie vyhovuje vášmu pohodliu.","Mobile apps":"Mobilné aplikácie","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Aby sme Vám poskytli väčšie pohodlie, ponúkame bezplatné mobilné aplikácie pre platformy Android a iOS. Tieto aplikácie Vám umožňujú bez námahy spravovať vaše telefonáty s LiveAgent na cestách.","Call queue":"Rada na volanie","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naša funkcia rady volaní zabezpečuje, že žiadne hovory nie sú zmeškané, aj keď sú všetci agenti zaneprázdnení. Prichádzajúce hovory vstupujú do rady a čakajú na svoje poradie, kým ďalší dostupný agent môže prijať hovor.","Create a call center":"Vyvtoriť centrum volania","To complete this step, connect your phone number from VoIP.":"Aby ste dokončili tento krok, pripojte svoje telefónne číslo od VoIP poskytovateľa.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent poskytuje integrované centrum volania, ktoré vám umožňuje prijímať, odpovedať a zaznamenávať telefónne hovory ako tikety. Takže s niekoľkými krokmi môžete premeniť váš helpdesk na dynamické centrum volania, čím eliminujete potrebu riešení tretej strany pre volanie.","What we offer?":"Čo ponúkame?","warning icon":"ikona varovania","What do you need?":"Čo potrebujete?","Connect it with your LiveAgent account":"Pripojte ho k vášmu LiveAgent účtu","Call center":"Centrum volania","Need help setting up your Call center? Learn more":"Potrebujete pomoc pri nastavení vášho centra volania? Zistiť viac","Chat buttons":"Chat tlačidlá","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Tieto sú ľahko prispôsobiteľné a umožňujú Vašim zákazníkom okamžite zahájiť živý chat s Vašimi agentmi priamo z Vašej webovej stránky. Je k dispozícii mnoho typov a preddefinovaných dizajnov. Nezabudnite si ich pozrieť!","Need help setting up your Chat Buttons? Learn more":"Potrebujete pomoc pri nastavení vašich chatových tlačidiel? Zistiť viac","Chat invitations":"Pozvánky na chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktívne upútajte svojich zákazníkov posielaním automatizovaných pozvánok na chat na základe konkrétnych kritérií, ako sú navštívené stránky alebo čas strávený na stránke.","Need help setting up your Chat Invitations? Learn more":"Potrebujete pomoc pri nastavení pozvánok na chat? Zistiť viac","Contact forms":"Kontaktné formuláre","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Tento widget umožňuje zákazníkom rýchlo posielať svoje otázky alebo spätnú väzbu ako tikety priamo z vašej webovej stránky jednoducho kliknutím na tlačidlo alebo vyplnením formulára na stránke.","Need help setting up your Contact Forms? Learn more":"Potrebujete pomoc pri nastavení Vašich kontaktných formulárov? Zistiť viac","Call buttons":"Volacie tlačidlá","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Tieto jednoduché tlačidlá umožňujú Vašim zákazníkom začať hovor priamo z ich webového prehliadača s dostupným agentom z Vášho tímu v LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrebujete pomoc pri nastavení Vašich tlačidiel na volanie? Zistiť viac","Video call buttons":"Tlačidlá videohovoru","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Ako názov naznačuje, toto tlačidlo ponúka príležitosť na osobnú interakciu, čo umožňuje zákazníkom a agentom spojiť sa ešte osobnejšie.","Need help setting up your Video Call Buttons? Learn more":"Potrebujete pomoc s nastavením tlačidiel na video hovory? Zistiť viac","You can finish this step by creating any contact widget.":"Tento krok môžete dokončiť vytvorením akéhokoľvek kontaktného widgetu.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Vedeli ste, že s LiveAgent dokážete spravovať aj skutočné telefónne hovory?","Create contact widgets for your website":"Vytvorte kontaktné widgety pre Vašu webovú stránku","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent poskytuje rôzne kontaktné widgety, ktoré sú zamerané na zlepšenie Vašej interaktívnej zákazníckej podpory a zjednodušenie komunikácie. Každý z týchto widgetov ponúka jedinečnú cestu, ako sa spojiť so zákazníkmi, čo v konečnom dôsledku zlepšuje ich skúsenosti a zvyšuje výkon Vašej zákazníckej podpory.",Create:p,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Už ste oboznámení so základmi LiveAgena? Poďme pokračovať v nastavení.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Teraz, keď ste porozumeli základom, je čas začať s nastavovaním softvéru.","How does LiveAgent work?":"Ako funguje LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk softvér je nástroj na zákaznícku podporu, ktorý pomáha spravovať a zefektívniť interakcie so zákazníkmi naprieč viacerými kanálmi, ako sú e-mail, live chat, telefonické hovory a sociálne médiá.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Softvér automaticky triedi prichádzajúce zákaznícke požiadavky do tiketov a priraďuje ich k príslušnému oddeleniu alebo agentovi na základe preddefinovaných pravidiel. Poskytuje jednotný, zdieľaný priečinok, kde agenti môžu pristupovať a odpovedať na všetky zákaznícke dotazy. LiveAgent tiež ponúka funkcie ako automatické pravidlá, SLA, prehľady, analytiku a bázu znalostí, ktorá pomáha pri samoobsluhe.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"V podstate, LiveAgent zvyšuje efektivitu vašej zákazníckej podpory a zabezpečuje, že všetky komunikácie so zákazníkmi sú vybavované organizovanie a včas.","LiveAgent in a nutshell":"LiveAgent v skratke","What is a ticket?":"Čo je tiket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Helpdeskový tiket je v podstate digitálny záznam o zákazníckej žiadosti o pomoc alebo asistenciu. Tento tiket obsahuje všetky relevantné informácie o probléme alebo otázke zákazníka, vrátane jeho kontaktných údajov, povahy problému a akýchkoľvek interakcií, ktoré boli so zákazníkom ohľadom problému uskutočnené. Tiket môže pochádzať z rôznych zdrojov, ako sú e-maily, telefónne hovory, živé chaty alebo správy na sociálnych sieťach.",Tags:u,Departments:v,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je členom Vášho podporného tímu, ktorý priamo komunikuje s Vašimi zákazníkmi, aby vyriešil ich otázky alebo problémy. Je to v podstate používateľ softvéru LiveAgent vo vašom LiveAgent účte, zodpovedný za odpovedanie na zákaznícke dopyty, ktoré prichádzajú ako tikety.","Let's start":"Začnime",rocket:d,Finish:m,"Redo unfinished steps":"Opakovať nedokončené kroky",check:k,next:h,"heading icon":"ikona nadpisu","Skip this step":"Preskočiť tento krok","You are all set":"Všetko je pripravené","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Úspešne ste dokončili všetky kroky pri nastavovaní Vášho softvéru LiveAgent.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Ak potrebujete pomoc alebo máte otázky, naša podpora je len na jedno kliknutie. Nikdy neváhajte ","reach out":"kontaktovať",Shortcuts:y,"Check out shortcuts":"Pozrite si skratky","Discover the secrets of LiveAgent":"Objavte tajomstvá LiveAgenta","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"A pre tých, ktorí sú nadšení objavovaním hlbších aspektov a skutočným ovládaním LiveAgenta, sme zhromaždili zbierku návodov a článkov pokrývajúcich široké spektrum tém. Tak sa do toho pustite a začnite skúmať.","Improve your LiveAgent skills":"Zlepšite svoje zručnosti v LiveAgente","Direct contacts: ":"Priame kontakty: ","Don't hesitate to contact us! We are available 24/7.":"Neváhajte nás kontaktovať! Sme k dispozícii 24/7.",Email:g,"Chat with us":"Chatujte s nami","Message us":"Kontaktujte nás","Contact form":"Kontaktný formulár","Contact for sales purposes:":"Kontakt pre predajné účely:",Phone:b,"(Toll Free in USA & Canada)":"(Bezplatné číslo v USA a Kanade)","(European Union & Worldwide)":"(Európska únia a svet)","Our offices:":"Naše kancelárie:","Self-help and system status:":"Samopomoc a stav systému:","Find answers to your questions, day or night.":"Nájdite odpovede na Vaše otázky, deň či noc.","Go to our support portal":"Prejdite na náš portál podpory","Support portal":"Portál podpory","Looking for answers?":"Hľadáte odpovede?","Go to status page":"Prejdite na stránku stavu systému","Status page":"Stránka stavu systém","Check out our service status":"Skontrolujte stav našej služby","Social networks:":"Sociálne siete:","Connect with us":"Spojte sa s nami","Join our community today":"Pripojte sa k našej komunite ešte dnes","Join our journey":"Pridajte sa k našej ceste","Let's make memories":"Poďme vytvárať spomienky",X:"X","Let's connect":"Spojme sa","Join our tribe, let's grow":"Pridajte sa k našej komunite, poďme rásť",YouTube:z,"Learn & grow on":"Učte sa a rastite na","Discover and thrive":"Objavte a prosperujte","Email templates":"Šablóny e-mailov","Personalize your customer interactions with customizable email templates.":"Prispôsobte si svoje interakcie so zákazníkmi pomocou prispôsobiteľných emailových šablón.","Ticket Filters":"Filtre tiketov","Streamline ticket management by using filters to sort and organize your tickets.":"Zjednodušte spravovanie tiketov pomocou filtrov na triedenie a organizovanie svojich tiketov.","Agents ranking":"Hodnotenie agentov","Enable your customers to assess the assistance provided by your support agents.":"Dovoľte svojim zákazníkom hodnotiť pomoc poskytnutú Vašimi agentmi podpory.","Canned Messages":"Ťaháky","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Vytvorte vopred pripravené odpovede na často kladené otázky pre rýchle a konzistentné odpovede.","Automatic Rules":"Automatické pravidlá","Improve efficiency by creating predefined actions and workflows with rules.":"Zlepšite efektivitu vytvorením preddefinovaných akcií a pracovných postupov pomocou pravidiel.","Ticket Tags":"Značky tiketu","Enhance ticket organization and searchability by creating useful tags.":"Zlepšite organizáciu a vyhľadávanie tiketov vytvorením užitočných značiek.",Reports:j,"Gain valuable insights into your customer service operations through detailed reports.":"Získajte cenné poznatky o Vašich zákazníckych službách prostredníctvom podrobných prehľadov.","Domain Parking":"Parkovanie domény","Connect and use your own domain with your LiveAgent account.":"Pripojte a používajte vlastnú doménu so svojím účtom LiveAgent.",Customizations:f,"Personalize your LiveAgent according to your branding needs and preferences":"Prispôsobte si svoj LiveAgent podľa potrieb svojej značky a preferencií","Integrations & Plugins":"Integrácie a Pluginy","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Rozšírte funkčnosť LiveAgenta integráciou s rôznymi platformami prostredníctvom pluginov.","Explore Other Features":"Objavte ďalšie funkcie","Better understand and utilize the full range of features offered by LiveAgent.":"Lepšie porozumejte a využite plný rozsah funkcií, ktoré ponúka LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Aby ste skutočne ovládli LiveAgent, pozrite si našu zbierku návodov a článkov.","Home tab":"Domovská karta","Open ticket to be solved (if any)":"Otvoriť tiket na vyriešenie (ak nejaký existuje)","Resolve ticket":"Vyriešiť tiket","Show predefined answers":"Zobraziť vopred pripravené odpovede","Answer the chat":"Odpovedať na chat","Answer the chat on background":"Odpovedať na chat na pozadí","Open ticket on background":"Otvoriť tiket na pozadí","Send message":"Odoslať správu","Close ticket tab":"Zavrieť kartu tiketu","Close ticket window":"Uzavrieť okno tiketu","Show canned messages":"Zobraziť ťaháky","Cycle through the opened ticket tabs":"Prechádzajte otvorenými kartami tiketov","Previous or next tab":"Predchádzajúca alebo nasledujúca karta","Close active tab":"Zatvoriť aktívnu kartu","Answer ticket":"Odpovedať tiket","Canned message":"Ťahák","Predefined answers":"Vopred pripravená odpoveď","Save time with keyboard shortcuts":"Ušetrite čas klávesovými skratkami","Use keyboard shortcuts to enhance your skills and productivity.":"Použite klávesové skratky na zlepšenie svojich zručností a produktivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Keď prejdete myšou nad určitými prvkami, zobrazí sa popis, ak je k dispozícii klávesová skratka.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Oddelenia tiež umožňujú štrukturované pracovné postupy. Môžete nastaviť pravidlá a prístupové oprávnenia pre každé oddelenie, čo pomáha udržiavať organizované pracovné prostredie.","Learn more":"Zistite viac",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Vylepšite svoju stratégiu podpory s AI riešeniami na zefektívnenie a optimalizáciu Vašich pracovných postupov.","Need help configuring your agent accounts?":"Potrebujete pomoc pri konfigurácii účtov Vašich agentov?","Need help creating or configuring your departments?":"Potrebujete pomoc s vytváraním alebo konfiguráciou oddelení?","Need help connecting your email accounts?":"Potrebujete pomoc s pripojením svojich e-mailových účtov?","Need help connecting your WhatsApp accounts?":"Potrebujete pomoc s pripojením Vašich WhatsApp účtov?","Need help connecting your Viber accounts?":"Potrebujete pomoc s pripojením Vašich Viber účtov?","Need help connecting your Facebook accounts?":"Potrebujete pomoc s pripojením Vašich Facebook účtov?","Need help connecting your Instagram accounts?":"Potrebujete pomoc s pripojením Vašich Instagram účtov?","Need help setting up your Call center?":"Potrebujete pomoc s nastavením Vášho call centra?","Need help setting up your Chat Buttons?":"Potrebujete pomoc s nastavením Vašich chatových tlačidiel?","Need help setting up your Chat Invitations?":"Potrebujete pomoc s nastavením Vašich pozvánok na chat?","Need help setting up your Contact Forms?":"Potrebujete pomoc s nastavením Vašich kontaktných formulárov?","Need help setting up your Call Buttons?":"Potrebujete pomoc s nastavením Vašich tlačidiel na volanie?","Need help setting up your Video Call Buttons?":"Potrebujete pomoc s nastavením Vašich tlačidiel na video hovory?","Create a new department or rename the default one to finish this step.":"Vytvorte nové oddelenie alebo premenujte predvolené na dokončenie tohto kroku.",New:w,Open:A,Postponed:L,Answered:P,Resolved:V,Closed:C,"Failed to update step. Please try again later.":"Krok sa nepodarilo aktualizovať. Skúste to znova neskôr.",'Changing the view "Getting started" failed.':"Zmena zobrazenia „Začíname“ zlyhala.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pripojte Vašu biznis stránku na X a premeňte všetky príspevky a komentáre odoslané na túto stránku na tikety.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent môže byť integrovaný s Facebookom, Instagramom a X (Twitter) a transformovať komunikáciu z týchto kanálov na tikety pre lepší a jednoduchší manažment. Pripojenie všetkých dostupných sociálnych sietí s LiveAgentom Vám umožňuje interagovať a odpovedať svojim zákazníkom z jedného miesta, namiesto neustáleho prepínania medzi Vašimi profilmi na sociálnych sieťach.","Change theme":"Zmeniť tému","Need help customizing your Customer portal?":"Potrebujete pomoc s prispôsobením Vášho zákazníckeho portálu?","Personalize Customer Portal":"Prispôsobte zákaznícky portál","You can also easily customize the color scheme of your customer portal.":"Taktiež môžete ľahko prispôsobiť farebnú schému Vášho zákaznického portálu.","Change colors":"Zmeniť farby","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Ako ste si už mohli všimnúť na obrazovkách konfigurácie zákaznického portálu, existujú aj ďalšie pokročilejšie možnosti, ako prispôsobiť HTML a CSS alebo pridať vlastné sledovacie skripty priamo do portálu zákazníka.","Create your first article":"Vytvorte svoj prvý článok","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Ďalšia vec, na ktorú je potrebné upozorniť, je, ako jednoduché je vytvoriť vlastné články znalostnej bázy pre návštevníkov Vášho zákazníckeho portálu.","Create article":"Vytvoriť článok","Make your Knowledgebase public":"Sprístupnite svoj bázu znalostí verejnosti","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Posledným krokom je aktivovať bázu znalostí, aby sa Vaše články zobrazovali na vašom portáli zákazníka.","Enable knowledgebase":"Povoliť bázu znalostí","Manage knowledgebase":"Spravovať bázu znalostí","Keep up the pace! Create your knowledgebase to finalize this step.":"Držte krok! Vytvorte svoju bázu znalostí, aby ste dokončili tento krok.","Congratulations! You've reached the end.":"Gratulujeme! Dosiahli ste koniec.","Configure Customer Portal":"Nastaviť zákaznícky portál","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Ako posledný krok sa porozprávajme o zákaznickom portáli, platforme, kde môžu Vaši zákazníci kontaktovať, získať informácie a samostatne riešiť svoje problémy. Dobre udržiavaná báza znalostí môže výrazne znížiť záťaž na vašich agentov a zlepšiť spokojnosť zákazníkov.","Customer support portal":"Portál zákazníckej podpory","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"A teraz sa pozrime na váš vlastný zákaznícky portál: {link} Môže to chvíľu trvať, kým bude pekný a lesklý, ale nebojte sa, nakoniec sa tam dostanete.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"S LiveAgentom môžete plne prispôsobiť dizajn Vášho zákazníckeho portálu podľa témy a preferencií Vašej značky. Ako príklad alebo inšpiráciu, si neváhajte pozrieť našu bázu znalostí LiveAgent dostupnú na {link}, ktorá je postavená len na tejto funkcii.","Getting started progress":"Pokrom v Začíname","Do not show Getting started screen after login":"Nezobrazovať obrazovku Začíname po prihlásení","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Akonáhle je to povolené, vráťte sa na svoj zákaznícky portál {link} a pozrite sa, čo ste dosiahli. Dobrá práca! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} dokončených krokov","Learn the basics.":"Naučte sa základy.","Show shortcuts":"Zobraziť skratky","Chat button":"Chat tlačidlo","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Pripojte svoju biznis stránku na Instagrame a pretransformujte všetky komentáre vo svojich príspevkoch a zmienky o účte na tikety. Biznis stránku je potrebné prepojiť s Facebookovou stránkou.","Connect your X account and transform all posts into tickets based on defined queries.":"Pripojte svoj účet X a premeňte všetky príspevky na tikkety na základe definovaných dotazov.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Získajte telefónne číslo od poskytovateľa VoIP (hlasové služby cez internet)","Upgrade your helpdesk account to manage your own call center":"Vylepšite svoj helpdesk účet aby ste mohli spravovať vlastné call centrum",Smile:T,"Contact widgets":"Kontaktné widgety","All done":"Hotovo"};export{S as AI,t as Admins,o as Agents,P as Answered,C as Closed,n as Connect,p as Create,f as Customizations,v as Departments,g as Email,s as Facebook,m as Finish,c as Instagram,e as Manage,w as New,A as Open,a as Owner,b as Phone,L as Postponed,j as Reports,V as Resolved,y as Shortcuts,T as Smile,u as Tags,l as Twitter,r as Viber,i as WhatsApp,N as X,z as YouTube,k as check,I as default,h as next,d as rocket};
+const e="Spravovať",o="Agenti",t="Administrátori",a="Majiteľ",n="Pripojiť",i="WhatsApp",r="Viber",s="Facebook",c="Instagram",l="Twitter",p="Vytvoriť",u="Značky",v="Oddelenia",d="raketa",m="Dokončiť",k="Skontrolovať",h="Pokračovať",y="Skratky",g="E-mail",z="Telefón",S="X",b="YouTube",j="Prehľady",f="Prispôsobenia",N="AI",w="Nový",A="Otvorený",L="Odložený",V="Odpovedaný",P="Vyriešený",C="Zavretý",T="Úsmev",I={"Getting started":"Začíname","Learn the basics":"Naučte sa základy","Add agents":"Pridať agentov","Add departments":"Pridať oddelenia","Connect email accounts":"Pripojiť e-mailové účty","Connect social media":"Pripojiť sociálne siete","Connect messaging apps":"Pripojiť aplikácie na posielanie správ","Create contact widget":"Vytvoriť kontaktný widget","Create call center":"Vyvtoriť centrum volania","Configure customer portal":"Nastaviť zákaznícky portál","Keyboard Shortcuts":"Klávesové skratky","Improve your CX skills":"Zlepšite svoje CX zručnosti","Contact Us":"Kontaktujte nás",Manage:e,"Add agent":"Pridať agenta","Create agent account to complete this step.":"Vytvorte účet agenta, aby ste dokončili tento krok.","Next, let's further explore Departments and their purpose.":"Ďalej sa poďme bližšie pozrieť na oddelenia a ich účel.","Let's start by creating agent accounts for your colleagues and team members.":"Začnime vytvorením účtov agentov pre vašich kolegov a členov tímu.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agenti môžu byť priradení do konkrétnych oddelení na základe ich odbornosti. LiveAgent Vám dokonca umožňuje spravovať ich oprávnenia a role. Napríklad, niektorí agenti môžu len vidieť a odpovedať na tikety, zatiaľ čo iní môžu mať právo spravovať obsah bázy znalostí alebo dokonca iných agentov.","Types of LiveAgent account":"Typy účtu LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Predvolene sú v LiveAgente tri typy účtov agentov. Agent, Administrátor a Majiteľ.",Agents:o,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenti môžu prezerať, odpovedať a spravovať tikety, prijímať chaty/hovory, písať a spravovať obsah znalostnej bázy, spravovať kontakty, vytvárať vlastné predpripravené odpovede, spravovať svoj vlastný profil agenta a vidieť svoje vlastné štatistiky.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administrátori, okrem oprávnení rolí agentov, môžu spravovať účty iných agentov a administrátorov (ale nie účet majiteľa), vidieť všetky štatistiky a konfigurovať nastavenia systému.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Okrem oprávnení rôl administrátora môže vlastník spravovať aj fakturáciu a nastavenia platieb účtu LiveAgent.","Manage agents":"Spravovať agentov","Need help configuring your agent accounts? Learn more":"Potrebujete pomoc pri konfigurácii účtov Vašich agentov? Zistiť viac","Custom agent roles (paid feature)":"Vlastné role agentov (platená funkcia)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Okrem predvolených rolí môžete vytvoriť prispôsobené role agentov a priradiť im konkrétne oprávnenia, aby vyhovovali vašim jedinečným prevádzkovým potrebám.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Teraz, keď máme agentov a oddelenia usporiadané, potrebujeme vytvoriť niekoľko komunikačných kanálov.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Pridávanie oddelení do vášho účtu LiveAgent môže výrazne zvýšiť efektivitu vášho procesu zákazníckej podpory.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Účelom vytvárania oddelení je triediť a prideľovať tikety príslušným tímom alebo agentom, ktorí sú najvhodnejší na ich spracovanie. To nielenže zlepšuje efektivitu a produktivitu zákazníckej podpory, ale tiež zabezpečuje, že otázky zákazníkov sú spravované tými, ktorí majú správnu odbornosť.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Oddelenia tiež umožňujú štrukturované pracovné postupy. Môžete nastaviť pravidlá a prístupové oprávnenia pre každé oddelenie, čo pomáha udržiavať organizované pracovné prostredie.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Okrem toho môžu oddelenia poskytnúť dôležité údaje pre analytiku a prehľady, čím poskytujú jasný obraz o tom, ktoré oblasti dostávajú najviac dopytov alebo vyžadujú viac zdrojov na zlepšenie zákazníckeho servisu. Štruktúra oddelení tiež pomáha poskytovať osobnejšie služby, keď zákazník komunikuje so špecialistami oboznámenými s ich konkrétnymi obavami alebo potrebami.","Manage departments":"Spravovať oddelenia","Need help creating or configuring your departments? Learn more":"Potrebujete pomoc pri vytváraní alebo konfigurácii oddelení? Zistiť viac","Choose theme":"Vybrať tému",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Začnime výberom témy zákazníckeho portálu. Je tu niekoľko možností na výber. Môžete si ich najprv pozrieť pomocou tlačidla „Náhľad“.",Connect:n,"Connect email accounts to complete this step.":"Pripojte e-mailové účty, aby ste dokončili tento krok.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Začnime prepojením vašich e-mailových účtov s LiveAgentom, čo vám umožní prijímať e-maily ako tikety a odpovedať na ne bez problémov.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"V LiveAgent musia byť nastavené dva typy e-mailových účtov, prichádzajúci a odchádzajúci. Ten istý e-mailový účet sa často používa ako prichádzajúci aj odchádzajúci účet.","Incoming email accounts":"Prichádzajúce e-mailové účty","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Tieto účty prijímajú e-maily od Vašich zákazníkov. Každý e-mail poslaný na tieto účty je importovaný do LiveAgent, čím sa vytvorí tiket.","Need help connecting your email accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich e-mailových účtov? Zistiť viac","Outgoing email accounts":"Odchádzajúce e-mailové účty","Your Built-in Email Account":"Váš zabudovaný e-mailový účet","connect email accounts":"pripojiť e-mailové účty","Your built-in email address is: ":"Vaša zabudovaná e-mailová adresa je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Neváhajte poslať testovací e-mail na túto adresu a uvidíte LiveAgent v akcii!","This step requires you to connect any messaging app you prefer.":"Tento krok si vyžaduje, aby ste pripojili akúkoľvek aplikáciu na zasielanie správ, ktorú preferujete.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Teraz predstavíme ďalší podstatný aspekt nášho nástroja - rozmanitý výber kontaktných widgetov, ktoré LiveAgent ponúka pre vaše pohodlie.","Connect Messaging apps":"Pripojiť aplikácie na posielanie správ","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Pripojením týchto komunikačných platforiem k LiveAgent môžete odpovedať svojim zákazníkom z jednej jedinej platformy, čo eliminuje potrebu neustále prepínať medzi rôznymi aplikáciami alebo účtami.",WhatsApp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Prepojenie Vašich účtov WhatsApp s LiveAgent bezproblémovo zmení všetky prichádzajúce správy WhatsApp na tikety v systéme. To umožňuje Vašim agentom jednoducho a efektívne reagovať na každú otázku zákazníka prijatú prostredníctvom WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich WhatsApp účtov? Zistiť viac",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Integráciou Vašich Viber účtov s LiveAgentom sú všetky prichádzajúce Viber správy systematicky konvertované na jednotlivé tikety v rámci platformy. To umožňuje Vašim agentom promptne a bez námahy reagovať na každú zákaznícku otázku prijatú prostredníctvom Viber.","Need help connecting your Viber accounts? Learn more":"Potrebujete pomoc s pripojením Vašich Viber účtov? Zistiť viac",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pripojte Vašu firemnú stránku na Facebooku a premeňte všetky príspevky, komentáre a súkromné správy odoslané na túto stránku na tikety.","Need help connecting your Facebook accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich Facebook účtov? Zistiť viac",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich Instagram účtov? Zistiť viac",Twitter:l,"Connecting social media account is needed to finalize this step.":"Na dokončenie tohto kroku je potrebné pripojiť účet na sociálnej sieti.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"A čo tak pripojiť účty WhatsApp alebo Viber? S LiveAgentom sa o to postaráme!","Connect your social media accounts":"Pripojte svoje účty sociálnych sietí","connect social media":"pripojiť sociálne siete","Integration possibilities with many VoIP providers worldwide":"Možnosti integrácie s mnohými poskytovateľmi VoIP z celého sveta","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Ak Váš požadovaný poskytovateľ nie je na zozname, vždy sa dá použiť všeobecná metóda integrácie, ale neváhajte nás kontaktovať! Urobíme všetko pre to, aby sme ich pridali.","Unlimited call recording":"Neobmedzené nahrávanie hovorov","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"S neobmedzeným nahrávaním hovorov môžete zachytiť každú telefonickú interakciu, čo poskytuje cenný zdroj pre zabezpečenie kvality a neustále školenie a zlepšovanie agentov.","IVR (interactive voice response)":"IVR (interaktívna hlasová odpoveď)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Táto funkcia vám umožňuje prehrávať prispôsobené pozdravy alebo informačné záznamy na zapojenie volajúcich. Poskytuje možnosti zberu údajov počas hovoru a umožňuje volajúcim interagovať prostredníctvom tónového signálu. Volajúci môžu vyvolať rôzne akcie stlačením čísiel, ako je presmerovanie k správnemu agentovi alebo oddeleniu alebo požiadanie o spätné zavolanie.","Call Devices":"Zariadenia na volanie","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Ak neuprednostňujete spracovávanie hovorov cez váš počítačový prehliadač, môžete bezproblémovo prepojiť externý hardvérový telefón s LiveAgent. Táto funkcia Vám umožňuje jednoducho uskutočňovať alebo prijímať hovory, čím ponúka alternatívny spôsob správy telefonických interakcií, ktorý najlepšie vyhovuje vášmu pohodliu.","Mobile apps":"Mobilné aplikácie","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Aby sme Vám poskytli väčšie pohodlie, ponúkame bezplatné mobilné aplikácie pre platformy Android a iOS. Tieto aplikácie Vám umožňujú bez námahy spravovať vaše telefonáty s LiveAgent na cestách.","Call queue":"Rada na volanie","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naša funkcia rady volaní zabezpečuje, že žiadne hovory nie sú zmeškané, aj keď sú všetci agenti zaneprázdnení. Prichádzajúce hovory vstupujú do rady a čakajú na svoje poradie, kým ďalší dostupný agent môže prijať hovor.","Create a call center":"Vyvtoriť centrum volania","To complete this step, connect your phone number from VoIP.":"Aby ste dokončili tento krok, pripojte svoje telefónne číslo od VoIP poskytovateľa.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent poskytuje integrované centrum volania, ktoré vám umožňuje prijímať, odpovedať a zaznamenávať telefónne hovory ako tikety. Takže s niekoľkými krokmi môžete premeniť váš helpdesk na dynamické centrum volania, čím eliminujete potrebu riešení tretej strany pre volanie.","What we offer?":"Čo ponúkame?","warning icon":"ikona varovania","What do you need?":"Čo potrebujete?","Connect it with your LiveAgent account":"Pripojte ho k vášmu LiveAgent účtu","Call center":"Centrum volania","Need help setting up your Call center? Learn more":"Potrebujete pomoc pri nastavení vášho centra volania? Zistiť viac","Chat buttons":"Chat tlačidlá","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Tieto sú ľahko prispôsobiteľné a umožňujú Vašim zákazníkom okamžite zahájiť živý chat s Vašimi agentmi priamo z Vašej webovej stránky. Je k dispozícii mnoho typov a preddefinovaných dizajnov. Nezabudnite si ich pozrieť!","Need help setting up your Chat Buttons? Learn more":"Potrebujete pomoc pri nastavení vašich chatových tlačidiel? Zistiť viac","Chat invitations":"Pozvánky na chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktívne upútajte svojich zákazníkov posielaním automatizovaných pozvánok na chat na základe konkrétnych kritérií, ako sú navštívené stránky alebo čas strávený na stránke.","Need help setting up your Chat Invitations? Learn more":"Potrebujete pomoc pri nastavení pozvánok na chat? Zistiť viac","Contact forms":"Kontaktné formuláre","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Tento widget umožňuje zákazníkom rýchlo posielať svoje otázky alebo spätnú väzbu ako tikety priamo z vašej webovej stránky jednoducho kliknutím na tlačidlo alebo vyplnením formulára na stránke.","Need help setting up your Contact Forms? Learn more":"Potrebujete pomoc pri nastavení Vašich kontaktných formulárov? Zistiť viac","Call buttons":"Volacie tlačidlá","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Tieto jednoduché tlačidlá umožňujú Vašim zákazníkom začať hovor priamo z ich webového prehliadača s dostupným agentom z Vášho tímu v LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrebujete pomoc pri nastavení Vašich tlačidiel na volanie? Zistiť viac","Video call buttons":"Tlačidlá videohovoru","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Ako názov naznačuje, toto tlačidlo ponúka príležitosť na osobnú interakciu, čo umožňuje zákazníkom a agentom spojiť sa ešte osobnejšie.","Need help setting up your Video Call Buttons? Learn more":"Potrebujete pomoc s nastavením tlačidiel na video hovory? Zistiť viac","You can finish this step by creating any contact widget.":"Tento krok môžete dokončiť vytvorením akéhokoľvek kontaktného widgetu.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Vedeli ste, že s LiveAgent dokážete spravovať aj skutočné telefónne hovory?","Create contact widgets for your website":"Vytvorte kontaktné widgety pre Vašu webovú stránku","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent poskytuje rôzne kontaktné widgety, ktoré sú zamerané na zlepšenie Vašej interaktívnej zákazníckej podpory a zjednodušenie komunikácie. Každý z týchto widgetov ponúka jedinečnú cestu, ako sa spojiť so zákazníkmi, čo v konečnom dôsledku zlepšuje ich skúsenosti a zvyšuje výkon Vašej zákazníckej podpory.",Create:p,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Už ste oboznámení so základmi LiveAgena? Poďme pokračovať v nastavení.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Teraz, keď ste porozumeli základom, je čas začať s nastavovaním softvéru.","How does LiveAgent work?":"Ako funguje LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk softvér je nástroj na zákaznícku podporu, ktorý pomáha spravovať a zefektívniť interakcie so zákazníkmi naprieč viacerými kanálmi, ako sú e-mail, live chat, telefonické hovory a sociálne médiá.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Softvér automaticky triedi prichádzajúce zákaznícke požiadavky do tiketov a priraďuje ich k príslušnému oddeleniu alebo agentovi na základe preddefinovaných pravidiel. Poskytuje jednotný, zdieľaný priečinok, kde agenti môžu pristupovať a odpovedať na všetky zákaznícke dotazy. LiveAgent tiež ponúka funkcie ako automatické pravidlá, SLA, prehľady, analytiku a bázu znalostí, ktorá pomáha pri samoobsluhe.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"V podstate, LiveAgent zvyšuje efektivitu vašej zákazníckej podpory a zabezpečuje, že všetky komunikácie so zákazníkmi sú vybavované organizovanie a včas.","LiveAgent in a nutshell":"LiveAgent v skratke","What is a ticket?":"Čo je tiket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Helpdeskový tiket je v podstate digitálny záznam o zákazníckej žiadosti o pomoc alebo asistenciu. Tento tiket obsahuje všetky relevantné informácie o probléme alebo otázke zákazníka, vrátane jeho kontaktných údajov, povahy problému a akýchkoľvek interakcií, ktoré boli so zákazníkom ohľadom problému uskutočnené. Tiket môže pochádzať z rôznych zdrojov, ako sú e-maily, telefónne hovory, živé chaty alebo správy na sociálnych sieťach.",Tags:u,Departments:v,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je členom Vášho podporného tímu, ktorý priamo komunikuje s Vašimi zákazníkmi, aby vyriešil ich otázky alebo problémy. Je to v podstate používateľ softvéru LiveAgent vo vašom LiveAgent účte, zodpovedný za odpovedanie na zákaznícke dopyty, ktoré prichádzajú ako tikety.","Let's start":"Začnime",rocket:d,Finish:m,"Redo unfinished steps":"Opakovať nedokončené kroky",check:k,next:h,"heading icon":"ikona nadpisu","Skip this step":"Preskočiť tento krok","You are all set":"Všetko je pripravené","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Úspešne ste dokončili všetky kroky pri nastavovaní Vášho softvéru LiveAgent.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Ak potrebujete pomoc alebo máte otázky, naša podpora je len na jedno kliknutie. Nikdy neváhajte ","reach out":"kontaktovať",Shortcuts:y,"Check out shortcuts":"Pozrite si skratky","Discover the secrets of LiveAgent":"Objavte tajomstvá LiveAgenta","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"A pre tých, ktorí sú nadšení objavovaním hlbších aspektov a skutočným ovládaním LiveAgenta, sme zhromaždili zbierku návodov a článkov pokrývajúcich široké spektrum tém. Tak sa do toho pustite a začnite skúmať.","Improve your LiveAgent skills":"Zlepšite svoje zručnosti v LiveAgente","Direct contacts: ":"Priame kontakty: ","Don't hesitate to contact us! We are available 24/7.":"Neváhajte nás kontaktovať! Sme k dispozícii 24/7.",Email:g,"Chat with us":"Chatujte s nami","Message us":"Kontaktujte nás","Contact form":"Kontaktný formulár","Contact for sales purposes:":"Kontakt pre predajné účely:",Phone:z,"(Toll Free in USA & Canada)":"(Bezplatné číslo v USA a Kanade)","(European Union & Worldwide)":"(Európska únia a svet)","Our offices:":"Naše kancelárie:","Self-help and system status:":"Samopomoc a stav systému:","Find answers to your questions, day or night.":"Nájdite odpovede na Vaše otázky, deň či noc.","Go to our support portal":"Prejdite na náš portál podpory","Support portal":"Portál podpory","Looking for answers?":"Hľadáte odpovede?","Go to status page":"Prejdite na stránku stavu systému","Status page":"Stránka stavu systém","Check out our service status":"Skontrolujte stav našej služby","Social networks:":"Sociálne siete:","Connect with us":"Spojte sa s nami","Join our community today":"Pripojte sa k našej komunite ešte dnes","Join our journey":"Pridajte sa k našej ceste","Let's make memories":"Poďme vytvárať spomienky",X:"X","Let's connect":"Spojme sa","Join our tribe, let's grow":"Pridajte sa k našej komunite, poďme rásť",YouTube:b,"Learn & grow on":"Učte sa a rastite na","Discover and thrive":"Objavte a prosperujte","Email templates":"Šablóny e-mailov","Personalize your customer interactions with customizable email templates.":"Prispôsobte si svoje interakcie so zákazníkmi pomocou prispôsobiteľných emailových šablón.","Ticket Filters":"Filtre tiketov","Streamline ticket management by using filters to sort and organize your tickets.":"Zjednodušte spravovanie tiketov pomocou filtrov na triedenie a organizovanie svojich tiketov.","Agents ranking":"Hodnotenie agentov","Enable your customers to assess the assistance provided by your support agents.":"Dovoľte svojim zákazníkom hodnotiť pomoc poskytnutú Vašimi agentmi podpory.","Canned Messages":"Ťaháky","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Vytvorte vopred pripravené odpovede na často kladené otázky pre rýchle a konzistentné odpovede.","Automatic Rules":"Automatické pravidlá","Improve efficiency by creating predefined actions and workflows with rules.":"Zlepšite efektivitu vytvorením preddefinovaných akcií a pracovných postupov pomocou pravidiel.","Ticket Tags":"Značky tiketu","Enhance ticket organization and searchability by creating useful tags.":"Zlepšite organizáciu a vyhľadávanie tiketov vytvorením užitočných značiek.",Reports:j,"Gain valuable insights into your customer service operations through detailed reports.":"Získajte cenné poznatky o Vašich zákazníckych službách prostredníctvom podrobných prehľadov.","Domain Parking":"Parkovanie domény","Connect and use your own domain with your LiveAgent account.":"Pripojte a používajte vlastnú doménu so svojím účtom LiveAgent.",Customizations:f,"Personalize your LiveAgent according to your branding needs and preferences":"Prispôsobte si svoj LiveAgent podľa potrieb svojej značky a preferencií","Integrations & Plugins":"Integrácie a Pluginy","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Rozšírte funkčnosť LiveAgenta integráciou s rôznymi platformami prostredníctvom pluginov.","Explore Other Features":"Objavte ďalšie funkcie","Better understand and utilize the full range of features offered by LiveAgent.":"Lepšie porozumejte a využite plný rozsah funkcií, ktoré ponúka LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Aby ste skutočne ovládli LiveAgent, pozrite si našu zbierku návodov a článkov.","Home tab":"Domovská karta","Open ticket to be solved (if any)":"Otvoriť tiket na vyriešenie (ak nejaký existuje)","Resolve ticket":"Vyriešiť tiket","Show predefined answers":"Zobraziť vopred pripravené odpovede","Answer the chat":"Odpovedať na chat","Answer the chat on background":"Odpovedať na chat na pozadí","Open ticket on background":"Otvoriť tiket na pozadí","Send message":"Odoslať správu","Close ticket tab":"Zavrieť kartu tiketu","Close ticket window":"Uzavrieť okno tiketu","Show canned messages":"Zobraziť ťaháky","Cycle through the opened ticket tabs":"Prechádzajte otvorenými kartami tiketov","Previous or next tab":"Predchádzajúca alebo nasledujúca karta","Close active tab":"Zatvoriť aktívnu kartu","Answer ticket":"Odpovedať tiket","Canned message":"Ťahák","Predefined answers":"Vopred pripravená odpoveď","Save time with keyboard shortcuts":"Ušetrite čas klávesovými skratkami","Use keyboard shortcuts to enhance your skills and productivity.":"Použite klávesové skratky na zlepšenie svojich zručností a produktivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Keď prejdete myšou nad určitými prvkami, zobrazí sa popis, ak je k dispozícii klávesová skratka.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Oddelenia tiež umožňujú štrukturované pracovné postupy. Môžete nastaviť pravidlá a prístupové oprávnenia pre každé oddelenie, čo pomáha udržiavať organizované pracovné prostredie.","Learn more":"Zistite viac",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Vylepšite svoju stratégiu podpory s AI riešeniami na zefektívnenie a optimalizáciu Vašich pracovných postupov.","Need help configuring your agent accounts?":"Potrebujete pomoc pri konfigurácii účtov Vašich agentov?","Need help creating or configuring your departments?":"Potrebujete pomoc s vytváraním alebo konfiguráciou oddelení?","Need help connecting your email accounts?":"Potrebujete pomoc s pripojením svojich e-mailových účtov?","Need help connecting your WhatsApp accounts?":"Potrebujete pomoc s pripojením Vašich WhatsApp účtov?","Need help connecting your Viber accounts?":"Potrebujete pomoc s pripojením Vašich Viber účtov?","Need help connecting your Facebook accounts?":"Potrebujete pomoc s pripojením Vašich Facebook účtov?","Need help connecting your Instagram accounts?":"Potrebujete pomoc s pripojením Vašich Instagram účtov?","Need help setting up your Call center?":"Potrebujete pomoc s nastavením Vášho call centra?","Need help setting up your Chat Buttons?":"Potrebujete pomoc s nastavením Vašich chatových tlačidiel?","Need help setting up your Chat Invitations?":"Potrebujete pomoc s nastavením Vašich pozvánok na chat?","Need help setting up your Contact Forms?":"Potrebujete pomoc s nastavením Vašich kontaktných formulárov?","Need help setting up your Call Buttons?":"Potrebujete pomoc s nastavením Vašich tlačidiel na volanie?","Need help setting up your Video Call Buttons?":"Potrebujete pomoc s nastavením Vašich tlačidiel na video hovory?","Create a new department or rename the default one to finish this step.":"Vytvorte nové oddelenie alebo premenujte predvolené na dokončenie tohto kroku.",New:w,Open:A,Postponed:L,Answered:V,Resolved:P,Closed:C,"Failed to update step. Please try again later.":"Krok sa nepodarilo aktualizovať. Skúste to znova neskôr.",'Changing the view "Getting started" failed.':"Zmena zobrazenia „Začíname“ zlyhala.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pripojte Vašu biznis stránku na X a premeňte všetky príspevky a komentáre odoslané na túto stránku na tikety.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent môže byť integrovaný s Facebookom, Instagramom a X (Twitter) a transformovať komunikáciu z týchto kanálov na tikety pre lepší a jednoduchší manažment. Pripojenie všetkých dostupných sociálnych sietí s LiveAgentom Vám umožňuje interagovať a odpovedať svojim zákazníkom z jedného miesta, namiesto neustáleho prepínania medzi Vašimi profilmi na sociálnych sieťach.","Change theme":"Zmeniť tému","Need help customizing your Customer portal?":"Potrebujete pomoc s prispôsobením Vášho zákazníckeho portálu?","Personalize Customer Portal":"Prispôsobte zákaznícky portál","You can also easily customize the color scheme of your customer portal.":"Taktiež môžete ľahko prispôsobiť farebnú schému Vášho zákaznického portálu.","Change colors":"Zmeniť farby","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Ako ste si už mohli všimnúť na obrazovkách konfigurácie zákaznického portálu, existujú aj ďalšie pokročilejšie možnosti, ako prispôsobiť HTML a CSS alebo pridať vlastné sledovacie skripty priamo do portálu zákazníka.","Create your first article":"Vytvorte svoj prvý článok","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Ďalšia vec, na ktorú je potrebné upozorniť, je, ako jednoduché je vytvoriť vlastné články znalostnej bázy pre návštevníkov Vášho zákazníckeho portálu.","Create article":"Vytvoriť článok","Make your Knowledgebase public":"Sprístupnite svoj bázu znalostí verejnosti","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Posledným krokom je aktivovať bázu znalostí, aby sa Vaše články zobrazovali na vašom portáli zákazníka.","Enable knowledgebase":"Povoliť bázu znalostí","Manage knowledgebase":"Spravovať bázu znalostí","Keep up the pace! Create your knowledgebase to finalize this step.":"Držte krok! Vytvorte svoju bázu znalostí, aby ste dokončili tento krok.","Congratulations! You've reached the end.":"Gratulujeme! Dosiahli ste koniec.","Configure Customer Portal":"Nastaviť zákaznícky portál","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Ako posledný krok sa porozprávajme o zákaznickom portáli, platforme, kde môžu Vaši zákazníci kontaktovať, získať informácie a samostatne riešiť svoje problémy. Dobre udržiavaná báza znalostí môže výrazne znížiť záťaž na vašich agentov a zlepšiť spokojnosť zákazníkov.","Customer support portal":"Portál zákazníckej podpory","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"A teraz sa pozrime na váš vlastný zákaznícky portál: {link} Môže to chvíľu trvať, kým bude pekný a lesklý, ale nebojte sa, nakoniec sa tam dostanete.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"S LiveAgentom môžete plne prispôsobiť dizajn Vášho zákazníckeho portálu podľa témy a preferencií Vašej značky. Ako príklad alebo inšpiráciu, si neváhajte pozrieť našu bázu znalostí LiveAgent dostupnú na {link}, ktorá je postavená len na tejto funkcii.","Getting started progress":"Pokrom v Začíname","Do not show Getting started screen after login":"Nezobrazovať obrazovku Začíname po prihlásení","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Akonáhle je to povolené, vráťte sa na svoj zákaznícky portál {link} a pozrite sa, čo ste dosiahli. Dobrá práca! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} dokončených krokov","Learn the basics.":"Naučte sa základy.","Show shortcuts":"Zobraziť skratky","Chat button":"Chat tlačidlo","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Pripojte svoju biznis stránku na Instagrame a pretransformujte všetky komentáre vo svojich príspevkoch a zmienky o účte na tikety. Biznis stránku je potrebné prepojiť s Facebookovou stránkou.","Connect your X account and transform all posts into tickets based on defined queries.":"Pripojte svoj účet X a premeňte všetky príspevky na tikkety na základe definovaných dotazov.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Získajte telefónne číslo od poskytovateľa VoIP (hlasové služby cez internet)","Upgrade your helpdesk account to manage your own call center":"Vylepšite svoj helpdesk účet aby ste mohli spravovať vlastné call centrum",Smile:T,"Contact widgets":"Kontaktné widgety","All done":"Hotovo","What is a department?":"Čo je oddelenie?","Who is an agent?":"Kto je agent?","various states":"rôznymi stavmi","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"Ako sa tiket blíži k vyriešeniu, je aktualizovaný s novými akciami, odpoveďami alebo poznámkami. Tiket prechádza {link} - začínajuc stavom 'nový', cez stav odpovedaný keď odpovie agent, 'otvorený' keď odpovie zákazník, až do stavu 'vyriešený' keď je problém vyriešený. Ak tiket nebude znova otvorený, ukončí svoj cyklus konečným a nezvratným stavom 'zavretý'. Tento systém zabezpečuje, že každý problém zákazníka je systematicky sledovaný, adresovaný a vyriešený.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Aby sa efektívne spravovali a rozdeľovali tikety, je dôležité vytvoriť oddelenia. Týmto sa účinne deleguje autorita a zodpovednosť týkajúca sa tiketov, čo zabezpečuje, že každý tiket je smerovaný správnemu tímu alebo osobe.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Oddelenie odkazuje na určenú skupinu vrámci organizácie, ktorá spracováva špecifické tikety alebo zákaznícke otázky. Môže reprezentovať rôzne funkčné oblasti v spoločnosti ako "Zákaznícky servis", "Technická podpora", "Fakturácia", "Predaj", alebo rozdielne jazykové schopnosti a zručnosti tímu ako "Predaj - angličtina", "Predaj - nemčina" alebo "Technická podpora - 2. úroveň". Týmto budú tikety rýchlo priradené správnym ľuďom, čo môže problémy vyriešit rýchlejšie a efektívnejšie.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Váš LiveAgent účet už má jedno predvolené oddelenie s názvom "Všeobecné". Neváhajte ho premenovať alebo pridať nové oddelenia.',"Connect your support email addresses":"Pripojte svoje emailové adresy podpory","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Tieto účty slúžia na odpovedanie na e-maily zákazníkov. Odpovede odoslané z LiveAgenta používajú tieto účty.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Každý LiveAgent účet má zabudovanú e-mailovú adresu, ktorá slúži ako prichádzajúci e-mailový účet pre počiatočné testovanie, na preposielanie e-mailov a odchádzajúci e-mailový účet na odosielanie oznámení aplikácie. Túto schránku poskytujeme bezplatne, ale obsahuje určité obmedzenia - neumožňuje odosielať vlastné e-maily. Odporúča sa používať ju počas počiatočného nastavenia Vášho účtu LiveAgent a na základné testovanie, ale nie na komunikáciu s Vašimi klientmi.","Need help connecting your X accounts?":"Potrebujete pomoc s pripojením svojich X účtov?","List of VoIP providers":"Zoznam poskytovateľov VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Uistite sa, že experimentujete so všetkými rôznymi funkciami a nástrojmi, ktoré sú k dispozícii. Pamätajte, že kľúčom k úspechu so softvérom ako je tento je plne využiť jeho možnosti. Buďte zvedaví, inovatívni a vždy pripravení na zmysluplné interakcie so zákazníkmi.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Sme nadšení, že uvidíme, ako Vám táto platforma pomôže zlepšiť vaše interakcie so zákazníkmi, skrátiť čas odpovedí a zvýšiť celkovú spokojnosť zákazníkov.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Chcete sa LiveAgentom navigovať rýchlejšie a efektívnejšie? Zoznámenie sa s dostupnými klávesovými skratkami určite urýchli Vaše úlohy a zvýši Vašu produktivitu. Navštívte našu špeciálnu stránku s klávesovými skratkami.","Service Level Agreement":"Dohoda o úrovni služieb","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Definujte a monitorujte výkonnostné štandardy vytvorením dohôd o úrovni služieb (SLA).","Provide excellent customer service":"Poskytujte vynikajúce služby zákazníkom","We'd love to hear from you":"Radi by sme od Vás počuli","Need support or advice? We're ready to listen.":"Potrebujete pomoc alebo radu? Sme pripravení Vás vypočuť.","We're looking forward to talking to you on social media.":"Tešíme sa, že s vami budeme rozprávať na sociálnych sieťach.","Now, let's create agent accounts for your coworkers and set their roles.":"Teraz vytvoríme agentské účty pre Vašich kolegov a nastavíme ich role.","If you are done with email accounts, it's time to have a look at social media channels.":"Ak ste skončili s emailovými účtami, je čas pozrieť sa na kanály sociálnych sietí.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Sme takmer tam. Zostáva len jeden posledný krok! Pozrime sa na zákaznícky portál a na to, čo ponúka."};export{N as AI,t as Admins,o as Agents,V as Answered,C as Closed,n as Connect,p as Create,f as Customizations,v as Departments,g as Email,s as Facebook,m as Finish,c as Instagram,e as Manage,w as New,A as Open,a as Owner,z as Phone,L as Postponed,j as Reports,P as Resolved,y as Shortcuts,T as Smile,u as Tags,l as Twitter,r as Viber,i as WhatsApp,S as X,b as YouTube,k as check,I as default,h as next,d as rocket};

package/dist/assets/tl-PH.js

@@ -1 +1 @@
-const a="I-manage",n="Mga Ahente",e="Admins",t="May-ari",i="Ikonekta",o="WhatsApp",g="Viber",s="Facebook",r="Instagram",l="Twitter",m="Lumikha",u="Mga Tags",c="Mga Departamento",p="rocket",d="Tapusin",y="i-check",h="kasunod",k="Mga Shortcut",b="Email",w="Telepono",N="X",f="YouTube",v="Mga Ulat",A="Customizations",K="AI",C="Bago",L="Bukas",I="Na-postpone",P="Nasagot Na",S="Naresolba Na",T="Sarado",M="Ngiti",q={"Getting started":"Pagsisimula","Learn the basics":"Aralin ang basics","Add agents":"Magdagdag ng agent","Add departments":"Magdagdag ng department","Connect email accounts":"Ikonekta ang mga email account","Connect social media":"Ikonekta ang social media","Connect messaging apps":"Ikonekta ang mga messaging app","Create contact widget":"Gumawa ng contact widget","Create call center":"Gumawa ng call center","Configure customer portal":"I-configure ang customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Ayusin ang inyong CX Skills","Contact Us":"Kontakin Kami",Manage:a,"Add agent":"Magdagdag ng agent","Create agent account to complete this step.":"Gumawa ng agent account para makumpleto itong hakbang.","Next, let's further explore Departments and their purpose.":"Sunod, diskubrehin natin ang mga Department at kung para saan sila.","Let's start by creating agent accounts for your colleagues and team members.":"Simulan natin sa paggawa ng mga agent account para sa inyong mga katrabaho at ka-team.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Puwede ring ma-assign ang mga agent account sa mga ispesipikong department batay sa kung saan sila eksperto, at puwede pa ninyong mapangasiwaan sa LiveAgent software ang kanilang mga permission at role. Halimbawa, may ilang agent lang na makakasilip at makakatugon sa mga ticket habang ang iba ay may awtoridad na pangasiwaan ang nilalaman ng knowledge base content o kahit ang ibang agent.","Types of LiveAgent account":"Mga Uri ng LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Bilang default, may tatlong uri ng agent account sa LiveAgent. Agent, Admin, at Owner.",Agents:n,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Ang mga agent ay puwedeng makita, makapag-reply, at makapag-manage ng mga ticket, makasagot ng mga live chat/tawag, magsulat at mamahala ng knowledge base content, pangasiwaan ang mga contact, gumawa ng sarili nilang mga canned message at predefined na sagot, asikasuhin ang sarili nilang agent profile, at makita ang sarili nilang mga agent report.",Admins:e,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Ang mga admin, dagdag pa sa mga agent role permission, ay puwedeng mamahala ng mga account ng ibang agent at admin (pero hindi ang account ng may-ari), makita lahat ng report, at ma-configure ang system settings.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Dagdag pa sa mga admin role permission, puwede ring asikasuhin ng may-ari ang LiveAgent account billing at payment settings.","Manage agents":"Ayusin ang mga agent","Need help configuring your agent accounts? Learn more":"Kailangan ninyo ng tulong sa inyong mga agent account? Alamin ang detalye","Custom agent roles (paid feature)":"Custom agent roles (may bayad na feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Dagdag pa sa mga default role, puwede kayong magsimula ng mas detalyadong agent role at bigyan sila ng ispesipikong mga permiso para bumagay sa kinakailangan ng inyong operations.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Ngayong naayos na ang mga Agent at Department, kailangan nating gumawa ng ilang communication channel.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Ang pagdagdag ng mga Department sa inyong LiveAgent account ay malaki ang maidudulot sa pagiging epektibo ng proseso ng  inyong customer support.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Ang pakay ng paggawa ng mga Department ay para maisaayos at mag-assign ng mga ticket sa kani-kanilang team o agent na mas akmang pangasiwaan sila. Hindi lang nito pinapaganda ang epektibidad at productivity ng customer support pero tinitiyak din nitong ang mga customer query ay naaasikaso ng tamang mga eksperto.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Puwede rin sa mga department ang structured workflow. Puwede kayong mag-set ng rules at maka-access ng mga permission para sa bawat department, na tutulungang mapanatili ang isang organisadong kalakaran sa trabaho.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Ang mga department din ay makakapagbigay ng vital data para sa analytics at insights, na nagbibigay ng malinaw na ideya kung aling mga bagay ang nakakakuha ng pinakamaraming query o kinakailangan ng marami pang resources para mapaganda ang customer service. Tutulong din ang istruktura ng department sa pag-deliver ng mas personalized na serbisyo habang nakikipag-usap ang customer sa mga espesyalistang pamilyar sa kanilang ispesipikong isyu o pangangailangan.","Manage departments":"Pangasiwaan ang mga department","Need help creating or configuring your departments? Learn more":"Kailangan ninyo ng tulong sa paggawa o pag-configure ng inyong mga department? Alamin ang detalye","Choose theme":"Pumili ng theme",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Simulan natin sa pagpili ng isang customer portal theme. May ilang mga pagpipilian. Puwede ninyong gamitin ang “Preview” button para silipin muna sila.",Connect:i,"Connect email accounts to complete this step.":"Ikonekta ang mga email account para makumpleto itong hakbang.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Simulan natin sa pagkonekta ng inyong mga email account sa LiveAgent para makuha ninyo ang mga email bilang ticket at maayos na masagutan sila.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Dalawang uri ng email account ang dapat ma-setup sa LiveAgent, ang incoming at outgoing. Ang parehong email account ay laging ginagamit bilang parehong incoming at outgoing na account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Natatanggap ng mga account na ito ang mga email ng customer. Ang bawat email na pinadala sa mga account na ito ay ini-import sa LiveAgent para magkaroon ng ticket.","Need help connecting your email accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga email account? Alamin ang detalye","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Ang Inyong Built-in Email Account","connect email accounts":"ikonekta ang mga email account","Your built-in email address is: ":"Ang inyong built-in email address: ","Feel free to send a test email to this address and see LiveAgent in action!":"Magpadala lang kayo ng test email sa email address na ito para makita ang paggana ng LiveAgent!","This step requires you to connect any messaging app you prefer.":"Sa hakbang na ito, kailangang ikonekta ninyo ang anumang gusto ninyong messaging app.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Ngayon, heto ang isa pang mahalagang aspeto ng aming tool - ang napakaraming uri ng contact widget na ino-offer ng LiveAgent para mas madalian kayo.","Connect Messaging apps":"Ikonekta ang mga Messaging app","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Sa pagkonekta nitong mga messaging platform sa LiveAgent, makatutugon kayo sa mga customer ninyo mula sa iisang platform para hindi na kayo laging magpapalipat-lipat pa sa mga app o account.",WhatsApp:o,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Sa pagkonekta ng mga WhatsApp account ninyo sa LiveAgent, mahusay nitong magagawang ticket ang lahat ng incoming na WhatsApp message sa loob mismo ng system. Ito ay para mahanap agad ng inyong mga agent ito at agarang makatugon sa bawat customer query na natanggap sa WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga WhatsApp account? Alamin ang detalye",Viber:g,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Sa pag-integrate ng mga Viber account ninyo sa LiveAgent, sistematiko nitong gagawing indibidwal na ticket ang lahat ng incoming na Viber message sa loob mismo ng platform. Ito ay para matugunan agad ng inyong mga agent nang walang kahirap-hirap ang bawat customer query na natanggap sa Viber.","Need help connecting your Viber accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Viber account? Alamin ang detalye",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ikonekta ang inyong Facebook business page at gawing mga ticket ang lahat ng mga post, comment, at private message na pinadala sa page na iyon.","Need help connecting your Facebook accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Facebook account? Alamin ang detalye",Instagram:r,"Need help connecting your Instagram accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Instagram account? Alamin ang detalye",Twitter:l,"Connecting social media account is needed to finalize this step.":"Ang pagkonekta ng mga social media account ang kailangan para makumpleto itong hakbang.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"At paano naman ang pagkonekta ng mga account sa WhatsApp o Viber? Sa LiveAgent, sagot namin kayo!","Connect your social media accounts":"Ikonekta ang inyong mga social media account","connect social media":"ikonekta ang social media","Integration possibilities with many VoIP providers worldwide":"Mga posibilidad ng integration sa maraming VoIP provider sa buong mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Kung ang gusto ninyong provider ay wala sa listahan, puwede namang gamitin ang pangkalahatang integration method, pero sabihan niyo lang kami! Gagawin namin ang makakaya namin para maidagdag sila.","Unlimited call recording":"Unli na call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Sa unli na call recordings, puwede ninyong makuha ang bawat phone interaction at makapagbigay ng mahalagang resource para sa quality assurance at patuloy na training ng agent.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Sa feature na ito, malalaro ninyo ang customized greetings o informational recordings para maengganyo ang mga tumatawag. Nagbibigay ito ng options para sa data collection habang nasa call, at hinahayaan nito ang mga tumatawag na makapag-interact gamit ang touch-tone signaling. Puwedeng gumawa ang mga tumatawag ng iba-ibang action sa pagpresenta ng mga numero gaya ng pagruta sa nararapat na agent o department o mag-request ng callback.","Call Devices":"Mga Call Gadget","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Kung ayaw ninyong tumanggap ng mga tawag sa inyong PC browser, puwede ninyong madaling mai-link ang external hardware phone sa LiveAgent. Sa function na ito, makakagawa o makakasagot kayo ng mga tawag nang mas madali, na magsisilbing alternatibong method sa pag-manage ng phone interactions na mas babagay sa inyong larangan.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para mas madalian pa kayo, may offer kaming libreng mobile applications para sa parehong Android at iOS platform. Hahayaan kayo ng mga app na ito na mamahala ng inyong LiveAgent phone calls nang walang kahirap-hirap habang naglalakbay kayo sa labas.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Ang aming Call queue feature ay titiyaking walang makakaligtaang tawag kahit abala ang lahat ng inyong agent. Ipipila ang incoming calls para maghintay hanggang may available nang agent na puwedeng sumagot sa kanila.","Create a call center":"Gumawa ng call center","To complete this step, connect your phone number from VoIP.":"Para makumpleto itong hakbang, ikonekta ang inyong phone number mula sa VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"Ang LiveAgent ay magbibigay ng integrated call center solution na hahayaan kayong makatanggap, sumagot, at makapag-log ng mga phone call bilang ticket. Sa ilang hakbang lang, puwede ninyong gawing mahusay na call center ang inyong helpdesk at puwede nang alisin ang anumang third-party calling solution.","What we offer?":"Ano ang offer namin?","warning icon":"warning icon","What do you need?":"Ano ang kailangan ninyo?","Connect it with your LiveAgent account":"Ikonekta ito sa inyong LiveAgent account","Call center":"Call center","Need help setting up your Call center? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call center? Alamin ang detalye","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ang mga ito ay madaling ma-customize at hahayaan ang inyong mga customer na agarang makapagsimula ng isang live chat sa inyong mga agent mula mismo sa inyong webpage. Maraming uri at mga disenyong pre-defined na available. Tingnan ninyo ang mga ito!","Need help setting up your Chat Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Buttons? Alamin ang detalye","Chat invitations":"Mga imbitasyon sa Chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Aktibong makipag-ugnayan sa inyong mga customer sa pagpapadala ng automated chat invitations batay sa ilang criteria gaya ng mga binisitang page o oras na tinagal sa isang page.","Need help setting up your Chat Invitations? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Invitations? Alamin ang detalye","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Hahayaan nitong widget ang mga customer na mabilisang makapagpadala ng kanilang mga tanong o feedback bilang ticket diretso mula sa inyong  webpage sa pag-click lang ng button o sa pagsusulat sa isang in-page form.","Need help setting up your Contact Forms? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Contact Forms? Alamin ang detalye","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Hahayaan nitong mga simpleng button ang inyong mga customer na magsimula ng diretsong tawag mula sa kanilang web browser sa isang available na agent mula sa inyong team sa LiveAgent.","Need help setting up your Call Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call Buttons? Alamin ang detalye","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Gaya ng pangalan nito, itong button ay may offer na oportunidad para sa magkaharapang interaksiyon, na hahayaang makapag-usap nang mas personal ang mga customer at agent.","Need help setting up your Video Call Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Video Call Buttons? Alamin ang detalye","You can finish this step by creating any contact widget.":"Matatapos ninyo itong hakbang sa paggawa ng anumang contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Alam ba ninyong sa LiveAgent, puwede rin kayong mamahala ng mga aktuwal na phone call?","Create contact widgets for your website":"Gumawa ng mga contact widget para sa inyong website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"Ang LiveAgent ay nagbibigay ng iba-ibang contact widget na magpapaganda ng inyong interactive customer-service experience at para mai-streamline ang komunikasyon. May offer ang bawat widget na kakaibang paraan sa pagkonekta sa mga customer para mapaganda pa ang kanilang karanasan at mapalakas pa ang inyong customer service performance.",Create:m,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Pamilyar na ba kayo sa basics ng LiveAgent? Ituloy natin ang pag-setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Ngayong naiintindihan na ninyo ang basics, oras na para simulan ang pag-setup ng software.","How does LiveAgent work?":"Paano gumagana ang LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Ang LiveAgent helpdesk software ay isang customer service tool na tutulong sa pag-manage at pag-streamline ng interaksiyon sa mga customer sa iba-ibang channel tulad ng email, live chat, phone call, at social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Awtomatikong inaayos ng software ang mga incoming customer query bilang ticket at ina-assign sila sa nararapat na department o agent gamit ang predefined rules. Nagbibigay ito ng iisang shared inbox na naa-access ng mga agent at makakatugon sa lahat ng customer inquiry. May offer din ang LiveAgent na features tulad ng automation rules, SLA, reports, analytics, at isang knowledge base na tutulong sa self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Ang esensiya ng LiveAgent ay pinapahusay nito ang pagiging episyente ng inyong customer service at tinitiyak na lahat ng komunikasyon sa customer ay naaasikaso nang agaran at sa organisadong paraan.","LiveAgent in a nutshell":"Ang buod ng LiveAgent","What is a ticket?":"Ano ang ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Ang helpdesk ticket ay isang digital record ng request ng tulong ng customer. Itong ticket ay naglalaman ng lahat ng importanteng impormasyon tungkol sa isyu o tanong ng customer, kasama ang kanilang contact details, ang naging problema, at anumang interaksiyon sa customer tungkol sa isyu. Ang ticket ay puwedeng manggaling sa iba-ibang lugar tulad ng email, phone call, live chat, o social media message.",Tags:u,Departments:c,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Ang Agent ay isang miyembro ng inyong support team na direktang nakikipag-ugnayan sa inyong mga customer para maresolba ang kanilang mga query o isyu. Sila mismo ang gumagamit ng LiveAgent software sa inyong LiveAgent account na naatasang tumugon sa mga customer inquiry na dumarating bilang ticket.","Let's start":"Simulan natin",rocket:p,Finish:d,"Redo unfinished steps":"Ulitin ang mga di natapos na hakbang",check:y,next:h,"heading icon":"heading icon","Skip this step":"Laktawan ang hakbang na ito","You are all set":"Handa na kayo","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Matagumpay ninyong nakumpleto ang lahat ng hakbang sa pag-setup ng inyong LiveAgent Helpdesk software.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Sakaling kailanganin ninyo ang anumang tulong o kung may tanong kayo, isang click lang at maaabot na ninyo ang aming support. Huwag mag-atubiling ","reach out":"makipag-ugnayan",Shortcuts:k,"Check out shortcuts":"Tingnan ang mga shortcut","Discover the secrets of LiveAgent":"Diskubrehin ang mga sikreto ng LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"At para sa handang-handa nang tuklasin pa at ma-master nang husto ang LiveAgent, gumawa kami ng koleksiyon ng how-to articles at guides na tumatalakay sa maraming topics. Sige lang, diskubrehin na ngayon.","Improve your LiveAgent skills":"Galingan ang inyong LiveAgent skills","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Huwag mag-atubiling kumontak as amin! Available kami nang 24/7.",Email:b,"Chat with us":"Makipag-chat sa amin","Message us":"Mag-message sa amin","Contact form":"Kontak Form","Contact for sales purposes:":"Kontakin tungkol sa sales:",Phone:w,"(Toll Free in USA & Canada)":"(Libreng Tumawag sa USA at Canada)","(European Union & Worldwide)":"(European Union at Buong Mundo)","Our offices:":"Ang mga opisina namin:","Self-help and system status:":"Self-help at system status:","Find answers to your questions, day or night.":"Maghanap ng mga sagot sa tanong ninyo, araw man o gabi.","Go to our support portal":"Puntahan ang aming support portal","Support portal":"Support portal","Looking for answers?":"Naghahanap kayo ng mga sagot?","Go to status page":"Puntahan ang status page","Status page":"Status page","Check out our service status":"Tingnan ang aming service status","Social networks:":"Social networks:","Connect with us":"Kumonekta sa amin","Join our community today":"Sumali na sa aming komunidad","Join our journey":"Samahan kami sa aming journey","Let's make memories":"Gumawa tayo ng magagandang memorya",X:"X","Let's connect":"Mag-usap tayo","Join our tribe, let's grow":"Sumali sa amin, tara nang lumago",YouTube:f,"Learn & grow on":"Matuto at lumago sa","Discover and thrive":"Dumiskubre at umunlad","Email templates":"Mga Templates ng Email","Personalize your customer interactions with customizable email templates.":"Gawing mas personal ang inyong interaksiyon sa mga customer gamit ang puwedeng mai-customize na email templates.","Ticket Filters":"Mga Ticket Filter","Streamline ticket management by using filters to sort and organize your tickets.":"Mag-streamline ng ticket management sa paggamit ng filters para maisaayos at maorganisa ang inyong mga ticket.","Agents ranking":"Ranking ng agents","Enable your customers to assess the assistance provided by your support agents.":"Hayaan ang inyong mga customer na suriin ang binibigay na tulong ng inyong mga support agent.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Gumawa ng mga pre-defined na tugon sa mga karaniwang tinatanong para makapagbigay ng mabilis at pare-parehong tugon.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Pagandahin ang pagiging episyente sa paggawa ng predefined actions at workflows na may rules.","Ticket Tags":"Mga Ticket Tag","Enhance ticket organization and searchability by creating useful tags.":"Pagandahin ang pag-organisa at paghahanap ng mga ticket sa paggawa ng makakatulong na tags.",Reports:v,"Gain valuable insights into your customer service operations through detailed reports.":"Makakuha ng mahahalagang insights sa inyong customer service operations sa mga detalyadong report.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Ikonekta at gamitin ang sarili ninyong domain sa inyong LiveAgent account.",Customizations:A,"Personalize your LiveAgent according to your branding needs and preferences":"Gawing mas personal ang inyong LiveAgent batay sa pangangailangan at preferences ng inyong branding","Integrations & Plugins":"Integrations at Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Palawigin ang functionality ng LiveAgent sa pag-integrate nito sa iba-ibang platform gamit ang mga plugin.","Explore Other Features":"Diskubrehin ang Ibang Features","Better understand and utilize the full range of features offered by LiveAgent.":"Mas intindihin at gamitin ang kabuuan ng features na ino-offer ng LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para ganap na ma-master ang LiveAgent, tingnan ang koleksiyon namin ng how-to articles at guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Buksan ang ireresolbang ticket (kung meron)","Resolve ticket":"Resolbahin ang ticket","Show predefined answers":"Ipakita ang mga predefined na sagot","Answer the chat":"Sagutin ang chat","Answer the chat on background":"Sagutin ang chat sa background","Open ticket on background":"Buksan ang ticket sa background","Send message":"Ipadala ang Message","Close ticket tab":"Isara ang ticket tab","Close ticket window":"Isara ang ticket window","Show canned messages":"Ipakita ang mga canned message","Cycle through the opened ticket tabs":"Daanang muli ang mga nakabukas na ticket tab","Previous or next tab":"Nakaraan o susunod na tab","Close active tab":"Isara ang active tab","Answer ticket":"Sagutin ang ticket","Canned message":"Naka-canned na mensahe","Predefined answers":"Predefined na sagot","Save time with keyboard shortcuts":"Makatipid ng oras gamit ang keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Gumamit ng keyboard shortcuts para pagandahin ang inyong skills at productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Kapag naka-hover sa ilang mga elemento, may lilitaw na tooltip kung may available na shortcut.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Puwede rin sa mga department ang structured workflow. Puwede kayong mag-set ng rules at maka-access ng mga permission para sa bawat department, na tutulungang mapanatili ang isang organisadong kalakaran sa trabaho. ","Learn more":"Alamin pa",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Pagandahin ang inyong diskarte ng pag-support gamit ang mga solusyong pinagagana ng AI para makapag-streamline at makapag-optimize ng inyong mga workflow.","Need help configuring your agent accounts?":"Kailangan ninyo ng tulong sa pag-configure ng inyong mga agent account?","Need help creating or configuring your departments?":"Kailangan ninyo ng tulong sa paggawa o pag-configure ng inyong mga department?","Need help connecting your email accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga email account?","Need help connecting your WhatsApp accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga WhatsApp account?","Need help connecting your Viber accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Viber account?","Need help connecting your Facebook accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Facebook account?","Need help connecting your Instagram accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Instagram account?","Need help setting up your Call center?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call center?","Need help setting up your Chat Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Buttons?","Need help setting up your Chat Invitations?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Invitations?","Need help setting up your Contact Forms?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Contact Forms?","Need help setting up your Call Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call Buttons?","Need help setting up your Video Call Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Video Call Buttons?","Create a new department or rename the default one to finish this step.":"Gumawa ng bagong department o ibahin ang pangalan ng isang default para tapusin itong hakbang.",New:C,Open:L,Postponed:I,Answered:P,Resolved:S,Closed:T,"Failed to update step. Please try again later.":"Hindi nakapag-update ng hakbang. Pakisubukan ulit mamaya.",'Changing the view "Getting started" failed.':'Nag-fail ang pagpapalit ng view na "Ang pagsisimula".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ikonekta ang inyong X business page at gawing mga ticket ang lahat ng mga post, comment, at private message na pinadala sa page na iyon.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"Ang LiveAgent ay puwedeng ma-integrate sa mga Facebook, Instagram, at X account at gagawing mga ticket ang komunikasyon mula sa mga channel na ito para sa mas maganda at mas madaling management. Kung konektado ang lahat ng social network sa LiveAgent, makakapag-ugnayan kayo at makakatugon sa inyong mga customer mula sa iisang lugar lang imbes na nagpapalipat-lipat sa mga social media account ninyo.","Change theme":"Palitan ang theme","Need help customizing your Customer portal?":"Kailangan ninyo ng tulong sa pag-customize ng inyong Customer portal?","Personalize Customer Portal":"I-personalize ang Customer Portal","You can also easily customize the color scheme of your customer portal.":"Madali rin ninyong maku-customize ang color scheme ng inyong customer portal.","Change colors":"Palitan ang mga kulay","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Gaya ng mapapansin ninyo sa Customer Portal configuration screens, may ibang mas advanced na pagpipilian gaya ng pag-personalize ng HTML at CSS o pagdagdag ng sarili ninyong tracking script sa Customer Portal mismo.","Create your first article":"Gumawa ng una ninyong article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Ang isa pang dapat pansinin ay kung gaano kadali gumawa ng sarili ninyong knowledge base articles para sa inyong mga bisita sa customer portal.","Create article":"Lumikha ng Artikulo","Make your Knowledgebase public":"Gawing pampubliko ang inyong Knowledgebase","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Huling hakbang ang pag-enable ng knowledgebase para makita ang inyong articles sa inyong customer portal.","Enable knowledgebase":"I-enable ang knowledgebase","Manage knowledgebase":"Pangasiwaan ang knowledgebase","Keep up the pace! Create your knowledgebase to finalize this step.":"Ayos iyan! Gumawa ng inyong knowledgebase para matapos itong hakbang.","Congratulations! You've reached the end.":"Congrats! Natapos rin.","Configure Customer Portal":"I-configure ang Customer Portal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Bilang huling hakbang, pag-usapan natin ang Customer Portal, ang platform kung saan kayo makokontak ng mga customer, kung saan sila makakakuha ng impormasyon, at kung saan malulutas nila mismo ang problema nila. Ang naaalagaang knowledge base ay makakabawas ng load ng agents ninyo at mapapabuti ang customer satisfaction.","Customer support portal":"Customer support portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Tingnan naman natin ang inyong Customer Portal dito: {link} Baka matagalan lang ang pagpapaganda at pagsasaayos nito. Pero di bale, magagawa rin ninyo iyon.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Sa LiveAgent, tahasan ninyong maku-customize ang disenyo ng inyong Customer Portal alinsunod sa brand theme at preferences ninyo. Bilang halimbawa o inspirasyon, silipin ninyo ang aming LiveAgent knowledge base na nasa {link}, na tanging ginawa ng feature na ito.","Getting started progress":"Progreso ng pagsisimula","Do not show Getting started screen after login":"Huwag nang ipakita ang screen ng Ang pagsisimula matapos ang login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Kapag naka-enable na, bumalik sa inyong customer portal {link} at tingnan ang inyong nagawa. Magaling! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} hakbang na natapos","Learn the basics.":"Aralin ang basics.","Show shortcuts":"Ipakita ang mga shortcut","Chat button":"Chat button","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Ikonekta ang inyong Instagram business page at gawing ticket ang lahat ng mga comment sa mga post ninyo, pati ang mga account mention. Kailangang naka-link ang business page sa isang Facebook page.","Connect your X account and transform all posts into tickets based on defined queries.":"Ikonekta ang inyong X account at gawing ticket ang lahat ng post batay sa mga natukoy na query.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Kumuha ng phone number mula sa isang VoIP (Voice over internet protocol) provider","Upgrade your helpdesk account to manage your own call center":"I-upgrade ang inyong helpdesk account para mapangasiwaan ang sarili ninyong call center",Smile:M,"Contact widgets":"Mga contact widget","All done":"Tapos na","What is a department?":"Ano ang department?","Who is an agent?":"Sino ang agent?","various states":"iba-ibang estado","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":'Habang unti-unti nang mareresolba ang isyu, laging maa-update ang ticket sa bawat gawing aksiyon, tugon, o notes. Dadaan sa {link} ang ticket - simula sa pagiging "bago" papunta sa "nasagutan" kapag may sumagot nang agent, "bukas" kapag sumagot ang customer, at panghuli ay "naresolba" kapag nalutas na ang problema. Kung hindi na muling mabubuksan ang ticket, magtatapos na ang cycle nito sa pinakahuli at di na mababagong "sarado" na status. Tinitiyak nitong system na ang bawat problema ng customer ay sistematikong mata-track, maaasikaso, at mareresolba.',"To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Para makatulong sa pangangasiwa at pamamahagi ng mga ticket, importanteng gumawa ng mga Department. Epektibo nitong maitotoka ang awtoridad at responsibilidad patungkol sa mga ticket, at matitiyak na mapupunta ang bawat ticket sa nararapat na team o tao.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Ang Department ay isang partikular na grupo sa loob ng organisasyon na siyang nangangasiwa sa ispesipikong uri ng ticket o customer inquiry. Puwedeng nagrerepresenta ito ng iba-ibang sangay na may tungkulin sa kompanya gaya ng "Customer Service", "Technical Support", "Billing", o "Sales", o puwedeng nagrerepresenta ng iba-ibang abilidad sa wika o kakayahan ng team gaya ng "Sales - English", "Sales - German" o "Technical - 2nd level". Tinitiyak nitong mabilis na maibibigay ang mga ticket sa tamang mga tao na siyang mabilisan at mas episyenteng makakaresolba ng mga isyu.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Ang inyong LiveAgent account ay meron nang default department na pinangalanang "General". Puwede ninyong ibahin ang pangalan  nito o magdagdag ng bagong department.',"Connect your support email addresses":"Ikonekta ang inyong mga support email address","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Inaasikaso ng mga account na ito ang pagtugon sa mga email ng customer. Ang mga email at tugon na padala ng LiveAgent ay ginamit ang mga account na ito."};export{K as AI,e as Admins,n as Agents,P as Answered,T as Closed,i as Connect,m as Create,A as Customizations,c as Departments,b as Email,s as Facebook,d as Finish,r as Instagram,a as Manage,C as New,L as Open,t as Owner,w as Phone,I as Postponed,v as Reports,S as Resolved,k as Shortcuts,M as Smile,u as Tags,l as Twitter,g as Viber,o as WhatsApp,N as X,f as YouTube,y as check,q as default,h as next,p as rocket};
+const a="I-manage",n="Mga Ahente",e="Admins",t="May-ari",i="Ikonekta",o="WhatsApp",g="Viber",s="Facebook",r="Instagram",l="Twitter",m="Lumikha",u="Mga Tags",c="Mga Departamento",p="rocket",d="Tapusin",y="i-check",h="kasunod",k="Mga Shortcut",b="Email",w="Telepono",N="X",f="YouTube",v="Mga Ulat",A="Customizations",K="AI",L="Bago",C="Bukas",I="Na-postpone",S="Nasagot Na",P="Naresolba Na",T="Sarado",M="Ngiti",q={"Getting started":"Pagsisimula","Learn the basics":"Aralin ang basics","Add agents":"Magdagdag ng agent","Add departments":"Magdagdag ng department","Connect email accounts":"Ikonekta ang mga email account","Connect social media":"Ikonekta ang social media","Connect messaging apps":"Ikonekta ang mga messaging app","Create contact widget":"Gumawa ng contact widget","Create call center":"Gumawa ng call center","Configure customer portal":"I-configure ang customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Ayusin ang inyong CX Skills","Contact Us":"Kontakin Kami",Manage:a,"Add agent":"Magdagdag ng agent","Create agent account to complete this step.":"Gumawa ng agent account para makumpleto itong hakbang.","Next, let's further explore Departments and their purpose.":"Sunod, diskubrehin natin ang mga Department at kung para saan sila.","Let's start by creating agent accounts for your colleagues and team members.":"Simulan natin sa paggawa ng mga agent account para sa inyong mga katrabaho at ka-team.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Puwede ring ma-assign ang mga agent account sa mga ispesipikong department batay sa kung saan sila eksperto, at puwede pa ninyong mapangasiwaan sa LiveAgent software ang kanilang mga permission at role. Halimbawa, may ilang agent lang na makakasilip at makakatugon sa mga ticket habang ang iba ay may awtoridad na pangasiwaan ang nilalaman ng knowledge base content o kahit ang ibang agent.","Types of LiveAgent account":"Mga Uri ng LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Bilang default, may tatlong uri ng agent account sa LiveAgent. Agent, Admin, at Owner.",Agents:n,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Ang mga agent ay puwedeng makita, makapag-reply, at makapag-manage ng mga ticket, makasagot ng mga live chat/tawag, magsulat at mamahala ng knowledge base content, pangasiwaan ang mga contact, gumawa ng sarili nilang mga canned message at predefined na sagot, asikasuhin ang sarili nilang agent profile, at makita ang sarili nilang mga agent report.",Admins:e,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Ang mga admin, dagdag pa sa mga agent role permission, ay puwedeng mamahala ng mga account ng ibang agent at admin (pero hindi ang account ng may-ari), makita lahat ng report, at ma-configure ang system settings.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Dagdag pa sa mga admin role permission, puwede ring asikasuhin ng may-ari ang LiveAgent account billing at payment settings.","Manage agents":"Ayusin ang mga agent","Need help configuring your agent accounts? Learn more":"Kailangan ninyo ng tulong sa inyong mga agent account? Alamin ang detalye","Custom agent roles (paid feature)":"Custom agent roles (may bayad na feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Dagdag pa sa mga default role, puwede kayong magsimula ng mas detalyadong agent role at bigyan sila ng ispesipikong mga permiso para bumagay sa kinakailangan ng inyong operations.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Ngayong naayos na ang mga Agent at Department, kailangan nating gumawa ng ilang communication channel.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Ang pagdagdag ng mga Department sa inyong LiveAgent account ay malaki ang maidudulot sa pagiging epektibo ng proseso ng  inyong customer support.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Ang pakay ng paggawa ng mga Department ay para maisaayos at mag-assign ng mga ticket sa kani-kanilang team o agent na mas akmang pangasiwaan sila. Hindi lang nito pinapaganda ang epektibidad at productivity ng customer support pero tinitiyak din nitong ang mga customer query ay naaasikaso ng tamang mga eksperto.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Puwede rin sa mga department ang structured workflow. Puwede kayong mag-set ng rules at maka-access ng mga permission para sa bawat department, na tutulungang mapanatili ang isang organisadong kalakaran sa trabaho.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Ang mga department din ay makakapagbigay ng vital data para sa analytics at insights, na nagbibigay ng malinaw na ideya kung aling mga bagay ang nakakakuha ng pinakamaraming query o kinakailangan ng marami pang resources para mapaganda ang customer service. Tutulong din ang istruktura ng department sa pag-deliver ng mas personalized na serbisyo habang nakikipag-usap ang customer sa mga espesyalistang pamilyar sa kanilang ispesipikong isyu o pangangailangan.","Manage departments":"Pangasiwaan ang mga department","Need help creating or configuring your departments? Learn more":"Kailangan ninyo ng tulong sa paggawa o pag-configure ng inyong mga department? Alamin ang detalye","Choose theme":"Pumili ng theme",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Simulan natin sa pagpili ng isang customer portal theme. May ilang mga pagpipilian. Puwede ninyong gamitin ang “Preview” button para silipin muna sila.",Connect:i,"Connect email accounts to complete this step.":"Ikonekta ang mga email account para makumpleto itong hakbang.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Simulan natin sa pagkonekta ng inyong mga email account sa LiveAgent para makuha ninyo ang mga email bilang ticket at maayos na masagutan sila.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Dalawang uri ng email account ang dapat ma-setup sa LiveAgent, ang incoming at outgoing. Ang parehong email account ay laging ginagamit bilang parehong incoming at outgoing na account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Natatanggap ng mga account na ito ang mga email ng customer. Ang bawat email na pinadala sa mga account na ito ay ini-import sa LiveAgent para magkaroon ng ticket.","Need help connecting your email accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga email account? Alamin ang detalye","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Ang Inyong Built-in Email Account","connect email accounts":"ikonekta ang mga email account","Your built-in email address is: ":"Ang inyong built-in email address: ","Feel free to send a test email to this address and see LiveAgent in action!":"Magpadala lang kayo ng test email sa email address na ito para makita ang paggana ng LiveAgent!","This step requires you to connect any messaging app you prefer.":"Sa hakbang na ito, kailangang ikonekta ninyo ang anumang gusto ninyong messaging app.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Ngayon, heto ang isa pang mahalagang aspeto ng aming tool - ang napakaraming uri ng contact widget na ino-offer ng LiveAgent para mas madalian kayo.","Connect Messaging apps":"Ikonekta ang mga Messaging app","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Sa pagkonekta nitong mga messaging platform sa LiveAgent, makatutugon kayo sa mga customer ninyo mula sa iisang platform para hindi na kayo laging magpapalipat-lipat pa sa mga app o account.",WhatsApp:o,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Sa pagkonekta ng mga WhatsApp account ninyo sa LiveAgent, mahusay nitong magagawang ticket ang lahat ng incoming na WhatsApp message sa loob mismo ng system. Ito ay para mahanap agad ng inyong mga agent ito at agarang makatugon sa bawat customer query na natanggap sa WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga WhatsApp account? Alamin ang detalye",Viber:g,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Sa pag-integrate ng mga Viber account ninyo sa LiveAgent, sistematiko nitong gagawing indibidwal na ticket ang lahat ng incoming na Viber message sa loob mismo ng platform. Ito ay para matugunan agad ng inyong mga agent nang walang kahirap-hirap ang bawat customer query na natanggap sa Viber.","Need help connecting your Viber accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Viber account? Alamin ang detalye",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ikonekta ang inyong Facebook business page at gawing mga ticket ang lahat ng mga post, comment, at private message na pinadala sa page na iyon.","Need help connecting your Facebook accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Facebook account? Alamin ang detalye",Instagram:r,"Need help connecting your Instagram accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Instagram account? Alamin ang detalye",Twitter:l,"Connecting social media account is needed to finalize this step.":"Ang pagkonekta ng mga social media account ang kailangan para makumpleto itong hakbang.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"At paano naman ang pagkonekta ng mga account sa WhatsApp o Viber? Sa LiveAgent, sagot namin kayo!","Connect your social media accounts":"Ikonekta ang inyong mga social media account","connect social media":"ikonekta ang social media","Integration possibilities with many VoIP providers worldwide":"Mga posibilidad ng integration sa maraming VoIP provider sa buong mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Kung ang gusto ninyong provider ay wala sa listahan, puwede namang gamitin ang pangkalahatang integration method, pero sabihan niyo lang kami! Gagawin namin ang makakaya namin para maidagdag sila.","Unlimited call recording":"Unli na call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Sa unli na call recordings, puwede ninyong makuha ang bawat phone interaction at makapagbigay ng mahalagang resource para sa quality assurance at patuloy na training ng agent.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Sa feature na ito, malalaro ninyo ang customized greetings o informational recordings para maengganyo ang mga tumatawag. Nagbibigay ito ng options para sa data collection habang nasa call, at hinahayaan nito ang mga tumatawag na makapag-interact gamit ang touch-tone signaling. Puwedeng gumawa ang mga tumatawag ng iba-ibang action sa pagpresenta ng mga numero gaya ng pagruta sa nararapat na agent o department o mag-request ng callback.","Call Devices":"Mga Call Gadget","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Kung ayaw ninyong tumanggap ng mga tawag sa inyong PC browser, puwede ninyong madaling mai-link ang external hardware phone sa LiveAgent. Sa function na ito, makakagawa o makakasagot kayo ng mga tawag nang mas madali, na magsisilbing alternatibong method sa pag-manage ng phone interactions na mas babagay sa inyong larangan.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para mas madalian pa kayo, may offer kaming libreng mobile applications para sa parehong Android at iOS platform. Hahayaan kayo ng mga app na ito na mamahala ng inyong LiveAgent phone calls nang walang kahirap-hirap habang naglalakbay kayo sa labas.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Ang aming Call queue feature ay titiyaking walang makakaligtaang tawag kahit abala ang lahat ng inyong agent. Ipipila ang incoming calls para maghintay hanggang may available nang agent na puwedeng sumagot sa kanila.","Create a call center":"Gumawa ng call center","To complete this step, connect your phone number from VoIP.":"Para makumpleto itong hakbang, ikonekta ang inyong phone number mula sa VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"Ang LiveAgent ay magbibigay ng integrated call center solution na hahayaan kayong makatanggap, sumagot, at makapag-log ng mga phone call bilang ticket. Sa ilang hakbang lang, puwede ninyong gawing mahusay na call center ang inyong helpdesk at puwede nang alisin ang anumang third-party calling solution.","What we offer?":"Ano ang offer namin?","warning icon":"warning icon","What do you need?":"Ano ang kailangan ninyo?","Connect it with your LiveAgent account":"Ikonekta ito sa inyong LiveAgent account","Call center":"Call center","Need help setting up your Call center? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call center? Alamin ang detalye","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ang mga ito ay madaling ma-customize at hahayaan ang inyong mga customer na agarang makapagsimula ng isang live chat sa inyong mga agent mula mismo sa inyong webpage. Maraming uri at mga disenyong pre-defined na available. Tingnan ninyo ang mga ito!","Need help setting up your Chat Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Buttons? Alamin ang detalye","Chat invitations":"Mga imbitasyon sa Chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Aktibong makipag-ugnayan sa inyong mga customer sa pagpapadala ng automated chat invitations batay sa ilang criteria gaya ng mga binisitang page o oras na tinagal sa isang page.","Need help setting up your Chat Invitations? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Invitations? Alamin ang detalye","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Hahayaan nitong widget ang mga customer na mabilisang makapagpadala ng kanilang mga tanong o feedback bilang ticket diretso mula sa inyong  webpage sa pag-click lang ng button o sa pagsusulat sa isang in-page form.","Need help setting up your Contact Forms? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Contact Forms? Alamin ang detalye","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Hahayaan nitong mga simpleng button ang inyong mga customer na magsimula ng diretsong tawag mula sa kanilang web browser sa isang available na agent mula sa inyong team sa LiveAgent.","Need help setting up your Call Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call Buttons? Alamin ang detalye","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Gaya ng pangalan nito, itong button ay may offer na oportunidad para sa magkaharapang interaksiyon, na hahayaang makapag-usap nang mas personal ang mga customer at agent.","Need help setting up your Video Call Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Video Call Buttons? Alamin ang detalye","You can finish this step by creating any contact widget.":"Matatapos ninyo itong hakbang sa paggawa ng anumang contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Alam ba ninyong sa LiveAgent, puwede rin kayong mamahala ng mga aktuwal na phone call?","Create contact widgets for your website":"Gumawa ng mga contact widget para sa inyong website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"Ang LiveAgent ay nagbibigay ng iba-ibang contact widget na magpapaganda ng inyong interactive customer-service experience at para mai-streamline ang komunikasyon. May offer ang bawat widget na kakaibang paraan sa pagkonekta sa mga customer para mapaganda pa ang kanilang karanasan at mapalakas pa ang inyong customer service performance.",Create:m,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Pamilyar na ba kayo sa basics ng LiveAgent? Ituloy natin ang pag-setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Ngayong naiintindihan na ninyo ang basics, oras na para simulan ang pag-setup ng software.","How does LiveAgent work?":"Paano gumagana ang LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Ang LiveAgent helpdesk software ay isang customer service tool na tutulong sa pag-manage at pag-streamline ng interaksiyon sa mga customer sa iba-ibang channel tulad ng email, live chat, phone call, at social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Awtomatikong inaayos ng software ang mga incoming customer query bilang ticket at ina-assign sila sa nararapat na department o agent gamit ang predefined rules. Nagbibigay ito ng iisang shared inbox na naa-access ng mga agent at makakatugon sa lahat ng customer inquiry. May offer din ang LiveAgent na features tulad ng automation rules, SLA, reports, analytics, at isang knowledge base na tutulong sa self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Ang esensiya ng LiveAgent ay pinapahusay nito ang pagiging episyente ng inyong customer service at tinitiyak na lahat ng komunikasyon sa customer ay naaasikaso nang agaran at sa organisadong paraan.","LiveAgent in a nutshell":"Ang buod ng LiveAgent","What is a ticket?":"Ano ang ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Ang helpdesk ticket ay isang digital record ng request ng tulong ng customer. Itong ticket ay naglalaman ng lahat ng importanteng impormasyon tungkol sa isyu o tanong ng customer, kasama ang kanilang contact details, ang naging problema, at anumang interaksiyon sa customer tungkol sa isyu. Ang ticket ay puwedeng manggaling sa iba-ibang lugar tulad ng email, phone call, live chat, o social media message.",Tags:u,Departments:c,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Ang Agent ay isang miyembro ng inyong support team na direktang nakikipag-ugnayan sa inyong mga customer para maresolba ang kanilang mga query o isyu. Sila mismo ang gumagamit ng LiveAgent software sa inyong LiveAgent account na naatasang tumugon sa mga customer inquiry na dumarating bilang ticket.","Let's start":"Simulan natin",rocket:p,Finish:d,"Redo unfinished steps":"Ulitin ang mga di natapos na hakbang",check:y,next:h,"heading icon":"heading icon","Skip this step":"Laktawan ang hakbang na ito","You are all set":"Handa na kayo","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Matagumpay ninyong nakumpleto ang lahat ng hakbang sa pag-setup ng inyong LiveAgent Helpdesk software.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Sakaling kailanganin ninyo ang anumang tulong o kung may tanong kayo, isang click lang at maaabot na ninyo ang aming support. Huwag mag-atubiling ","reach out":"makipag-ugnayan",Shortcuts:k,"Check out shortcuts":"Tingnan ang mga shortcut","Discover the secrets of LiveAgent":"Diskubrehin ang mga sikreto ng LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"At para sa handang-handa nang tuklasin pa at ma-master nang husto ang LiveAgent, gumawa kami ng koleksiyon ng how-to articles at guides na tumatalakay sa maraming topics. Sige lang, diskubrehin na ngayon.","Improve your LiveAgent skills":"Galingan ang inyong LiveAgent skills","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Huwag mag-atubiling kumontak as amin! Available kami nang 24/7.",Email:b,"Chat with us":"Makipag-chat sa amin","Message us":"Mag-message sa amin","Contact form":"Kontak Form","Contact for sales purposes:":"Kontakin tungkol sa sales:",Phone:w,"(Toll Free in USA & Canada)":"(Libreng Tumawag sa USA at Canada)","(European Union & Worldwide)":"(European Union at Buong Mundo)","Our offices:":"Ang mga opisina namin:","Self-help and system status:":"Self-help at system status:","Find answers to your questions, day or night.":"Maghanap ng mga sagot sa tanong ninyo, araw man o gabi.","Go to our support portal":"Puntahan ang aming support portal","Support portal":"Support portal","Looking for answers?":"Naghahanap kayo ng mga sagot?","Go to status page":"Puntahan ang status page","Status page":"Status page","Check out our service status":"Tingnan ang aming service status","Social networks:":"Social networks:","Connect with us":"Kumonekta sa amin","Join our community today":"Sumali na sa aming komunidad","Join our journey":"Samahan kami sa aming journey","Let's make memories":"Gumawa tayo ng magagandang memorya",X:"X","Let's connect":"Mag-usap tayo","Join our tribe, let's grow":"Sumali sa amin, tara nang lumago",YouTube:f,"Learn & grow on":"Matuto at lumago sa","Discover and thrive":"Dumiskubre at umunlad","Email templates":"Mga Templates ng Email","Personalize your customer interactions with customizable email templates.":"Gawing mas personal ang inyong interaksiyon sa mga customer gamit ang puwedeng mai-customize na email templates.","Ticket Filters":"Mga Ticket Filter","Streamline ticket management by using filters to sort and organize your tickets.":"Mag-streamline ng ticket management sa paggamit ng filters para maisaayos at maorganisa ang inyong mga ticket.","Agents ranking":"Ranking ng agents","Enable your customers to assess the assistance provided by your support agents.":"Hayaan ang inyong mga customer na suriin ang binibigay na tulong ng inyong mga support agent.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Gumawa ng mga pre-defined na tugon sa mga karaniwang tinatanong para makapagbigay ng mabilis at pare-parehong tugon.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Pagandahin ang pagiging episyente sa paggawa ng predefined actions at workflows na may rules.","Ticket Tags":"Mga Ticket Tag","Enhance ticket organization and searchability by creating useful tags.":"Pagandahin ang pag-organisa at paghahanap ng mga ticket sa paggawa ng makakatulong na tags.",Reports:v,"Gain valuable insights into your customer service operations through detailed reports.":"Makakuha ng mahahalagang insights sa inyong customer service operations sa mga detalyadong report.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Ikonekta at gamitin ang sarili ninyong domain sa inyong LiveAgent account.",Customizations:A,"Personalize your LiveAgent according to your branding needs and preferences":"Gawing mas personal ang inyong LiveAgent batay sa pangangailangan at preferences ng inyong branding","Integrations & Plugins":"Integrations at Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Palawigin ang functionality ng LiveAgent sa pag-integrate nito sa iba-ibang platform gamit ang mga plugin.","Explore Other Features":"Diskubrehin ang Ibang Features","Better understand and utilize the full range of features offered by LiveAgent.":"Mas intindihin at gamitin ang kabuuan ng features na ino-offer ng LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para ganap na ma-master ang LiveAgent, tingnan ang koleksiyon namin ng how-to articles at guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Buksan ang ireresolbang ticket (kung meron)","Resolve ticket":"Resolbahin ang ticket","Show predefined answers":"Ipakita ang mga predefined na sagot","Answer the chat":"Sagutin ang chat","Answer the chat on background":"Sagutin ang chat sa background","Open ticket on background":"Buksan ang ticket sa background","Send message":"Ipadala ang Message","Close ticket tab":"Isara ang ticket tab","Close ticket window":"Isara ang ticket window","Show canned messages":"Ipakita ang mga canned message","Cycle through the opened ticket tabs":"Daanang muli ang mga nakabukas na ticket tab","Previous or next tab":"Nakaraan o susunod na tab","Close active tab":"Isara ang active tab","Answer ticket":"Sagutin ang ticket","Canned message":"Naka-canned na mensahe","Predefined answers":"Predefined na sagot","Save time with keyboard shortcuts":"Makatipid ng oras gamit ang keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Gumamit ng keyboard shortcuts para pagandahin ang inyong skills at productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Kapag naka-hover sa ilang mga elemento, may lilitaw na tooltip kung may available na shortcut.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Puwede rin sa mga department ang structured workflow. Puwede kayong mag-set ng rules at maka-access ng mga permission para sa bawat department, na tutulungang mapanatili ang isang organisadong kalakaran sa trabaho. ","Learn more":"Alamin pa",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Pagandahin ang inyong diskarte ng pag-support gamit ang mga solusyong pinagagana ng AI para makapag-streamline at makapag-optimize ng inyong mga workflow.","Need help configuring your agent accounts?":"Kailangan ninyo ng tulong sa pag-configure ng inyong mga agent account?","Need help creating or configuring your departments?":"Kailangan ninyo ng tulong sa paggawa o pag-configure ng inyong mga department?","Need help connecting your email accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga email account?","Need help connecting your WhatsApp accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga WhatsApp account?","Need help connecting your Viber accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Viber account?","Need help connecting your Facebook accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Facebook account?","Need help connecting your Instagram accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Instagram account?","Need help setting up your Call center?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call center?","Need help setting up your Chat Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Buttons?","Need help setting up your Chat Invitations?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Invitations?","Need help setting up your Contact Forms?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Contact Forms?","Need help setting up your Call Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call Buttons?","Need help setting up your Video Call Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Video Call Buttons?","Create a new department or rename the default one to finish this step.":"Gumawa ng bagong department o ibahin ang pangalan ng isang default para tapusin itong hakbang.",New:L,Open:C,Postponed:I,Answered:S,Resolved:P,Closed:T,"Failed to update step. Please try again later.":"Hindi nakapag-update ng hakbang. Pakisubukan ulit mamaya.",'Changing the view "Getting started" failed.':'Nag-fail ang pagpapalit ng view na "Ang pagsisimula".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ikonekta ang inyong X business page at gawing mga ticket ang lahat ng mga post, comment, at private message na pinadala sa page na iyon.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"Ang LiveAgent ay puwedeng ma-integrate sa mga Facebook, Instagram, at X account at gagawing mga ticket ang komunikasyon mula sa mga channel na ito para sa mas maganda at mas madaling management. Kung konektado ang lahat ng social network sa LiveAgent, makakapag-ugnayan kayo at makakatugon sa inyong mga customer mula sa iisang lugar lang imbes na nagpapalipat-lipat sa mga social media account ninyo.","Change theme":"Palitan ang theme","Need help customizing your Customer portal?":"Kailangan ninyo ng tulong sa pag-customize ng inyong Customer portal?","Personalize Customer Portal":"I-personalize ang Customer Portal","You can also easily customize the color scheme of your customer portal.":"Madali rin ninyong maku-customize ang color scheme ng inyong customer portal.","Change colors":"Palitan ang mga kulay","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Gaya ng mapapansin ninyo sa Customer Portal configuration screens, may ibang mas advanced na pagpipilian gaya ng pag-personalize ng HTML at CSS o pagdagdag ng sarili ninyong tracking script sa Customer Portal mismo.","Create your first article":"Gumawa ng una ninyong article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Ang isa pang dapat pansinin ay kung gaano kadali gumawa ng sarili ninyong knowledge base articles para sa inyong mga bisita sa customer portal.","Create article":"Lumikha ng Artikulo","Make your Knowledgebase public":"Gawing pampubliko ang inyong Knowledgebase","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Huling hakbang ang pag-enable ng knowledgebase para makita ang inyong articles sa inyong customer portal.","Enable knowledgebase":"I-enable ang knowledgebase","Manage knowledgebase":"Pangasiwaan ang knowledgebase","Keep up the pace! Create your knowledgebase to finalize this step.":"Ayos iyan! Gumawa ng inyong knowledgebase para matapos itong hakbang.","Congratulations! You've reached the end.":"Congrats! Natapos rin.","Configure Customer Portal":"I-configure ang Customer Portal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Bilang huling hakbang, pag-usapan natin ang Customer Portal, ang platform kung saan kayo makokontak ng mga customer, kung saan sila makakakuha ng impormasyon, at kung saan malulutas nila mismo ang problema nila. Ang naaalagaang knowledge base ay makakabawas ng load ng agents ninyo at mapapabuti ang customer satisfaction.","Customer support portal":"Customer support portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Tingnan naman natin ang inyong Customer Portal dito: {link} Baka matagalan lang ang pagpapaganda at pagsasaayos nito. Pero di bale, magagawa rin ninyo iyon.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Sa LiveAgent, tahasan ninyong maku-customize ang disenyo ng inyong Customer Portal alinsunod sa brand theme at preferences ninyo. Bilang halimbawa o inspirasyon, silipin ninyo ang aming LiveAgent knowledge base na nasa {link}, na tanging ginawa ng feature na ito.","Getting started progress":"Progreso ng pagsisimula","Do not show Getting started screen after login":"Huwag nang ipakita ang screen ng Ang pagsisimula matapos ang login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Kapag naka-enable na, bumalik sa inyong customer portal {link} at tingnan ang inyong nagawa. Magaling! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} hakbang na natapos","Learn the basics.":"Aralin ang basics.","Show shortcuts":"Ipakita ang mga shortcut","Chat button":"Chat button","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Ikonekta ang inyong Instagram business page at gawing ticket ang lahat ng mga comment sa mga post ninyo, pati ang mga account mention. Kailangang naka-link ang business page sa isang Facebook page.","Connect your X account and transform all posts into tickets based on defined queries.":"Ikonekta ang inyong X account at gawing ticket ang lahat ng post batay sa mga natukoy na query.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Kumuha ng phone number mula sa isang VoIP (Voice over internet protocol) provider","Upgrade your helpdesk account to manage your own call center":"I-upgrade ang inyong helpdesk account para mapangasiwaan ang sarili ninyong call center",Smile:M,"Contact widgets":"Mga contact widget","All done":"Tapos na","What is a department?":"Ano ang department?","Who is an agent?":"Sino ang agent?","various states":"iba-ibang estado","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":'Habang unti-unti nang mareresolba ang isyu, laging maa-update ang ticket sa bawat gawing aksiyon, tugon, o notes. Dadaan sa {link} ang ticket - simula sa pagiging "bago" papunta sa "nasagutan" kapag may sumagot nang agent, "bukas" kapag sumagot ang customer, at panghuli ay "naresolba" kapag nalutas na ang problema. Kung hindi na muling mabubuksan ang ticket, magtatapos na ang cycle nito sa pinakahuli at di na mababagong "sarado" na status. Tinitiyak nitong system na ang bawat problema ng customer ay sistematikong mata-track, maaasikaso, at mareresolba.',"To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Para makatulong sa pangangasiwa at pamamahagi ng mga ticket, importanteng gumawa ng mga Department. Epektibo nitong maitotoka ang awtoridad at responsibilidad patungkol sa mga ticket, at matitiyak na mapupunta ang bawat ticket sa nararapat na team o tao.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Ang Department ay isang partikular na grupo sa loob ng organisasyon na siyang nangangasiwa sa ispesipikong uri ng ticket o customer inquiry. Puwedeng nagrerepresenta ito ng iba-ibang sangay na may tungkulin sa kompanya gaya ng "Customer Service", "Technical Support", "Billing", o "Sales", o puwedeng nagrerepresenta ng iba-ibang abilidad sa wika o kakayahan ng team gaya ng "Sales - English", "Sales - German" o "Technical - 2nd level". Tinitiyak nitong mabilis na maibibigay ang mga ticket sa tamang mga tao na siyang mabilisan at mas episyenteng makakaresolba ng mga isyu.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Ang inyong LiveAgent account ay meron nang default department na pinangalanang "General". Puwede ninyong ibahin ang pangalan  nito o magdagdag ng bagong department.',"Connect your support email addresses":"Ikonekta ang inyong mga support email address","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Inaasikaso ng mga account na ito ang pagtugon sa mga email ng customer. Ang mga email at tugon na padala ng LiveAgent ay ginamit ang mga account na ito.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Ang bawat LiveAgent account ay may kasama nang email address na nagsisilbi bilang incoming email account para sa initial testing at email forwarding, pati outgoing email account para magpadala ng app notifications. Libre naming binibigay itong mailbox, pero may ilan itong limitasyon – hindi ito puwedeng magpadala ng custom email. Rekomendado itong gamitin sa initial setup ng inyong LiveAgent account at para sa fundamental testing, pero hindi para sa pakikipag-usap sa clients ninyo.","Need help connecting your X accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga X account?","List of VoIP providers":"Listahan ng VoIP provider","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Siguraduhing pag-eksperimentuhan ninyo ang lahat ng iba-ibang features at tools na available. Tandaang ang susi ng tagumpay ng ganitong uri ng software ay mapakinabangan ang kabuuang kapasidad nito. Manatiling mausisa, maimbento, at laging maghanda sa malalimang usapan sa mga customer.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Natutuwa kaming makita kung paano makatutulong itong platform na palakasin ang mga interaksiyon sa customer, mapabuti ang reponse time, at pahusayin ang pangkalahatang customer satisfaction.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Gusto ba ninyong matingnan ang LiveAgent nang mas mabilisan at mas episyente? Maging pamilyar sa mga available na shortcut para mapabilis ang inyong mga gawain at mapaganda ang inyong productivity. Bisitahin ang dedikado naming shortcuts page.","Service Level Agreement":"Service Level Agreement","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Tukuyin at mag-monitor ng performance standards sa paggawa ng Service Level Agreements (SLA).","Provide excellent customer service":"Magbigay ng magaling na customer service","We'd love to hear from you":"Gusto naming marinig ang opinyon ninyo","Need support or advice? We're ready to listen.":"Kailangan ninyo ng suporta o payo? Handa kaming makinig.","We're looking forward to talking to you on social media.":"Handang-handa kaming makipag-usap sa inyo sa social media.","Now, let's create agent accounts for your coworkers and set their roles.":"Ngayon, magsimula tayong gumawa ng mga agent account para sa inyong mga katrabaho at i-set ang kanilang mga role.","If you are done with email accounts, it's time to have a look at social media channels.":"Kung tapos na kayo sa mga email account, oras na para tingnan ang mga social media channel.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Malapit na tayo. Isang hakbang na lang! Tingnan natin ang Customer Portal at kung ano ang ino-offer nito."};export{K as AI,e as Admins,n as Agents,S as Answered,T as Closed,i as Connect,m as Create,A as Customizations,c as Departments,b as Email,s as Facebook,d as Finish,r as Instagram,a as Manage,L as New,C as Open,t as Owner,w as Phone,I as Postponed,v as Reports,P as Resolved,k as Shortcuts,M as Smile,u as Tags,l as Twitter,g as Viber,o as WhatsApp,N as X,f as YouTube,y as check,q as default,h as next,p as rocket};