@qualityunit/liveagent-help 0.0.10 → 0.0.11

package/dist/assets/ar-SA.js

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-const t={"Getting started":"الإستعداد للبدء","Learn the basics":"تعلم الأساسيات","Contact Us":"اتصل بنا"};export{t as default};
+const e="إدارة",t="وكلاء",n="المشرفين",a="المالك",o="الاتصال",s="Whatsapp",i="Viber",r="فيسبوك",c="إنستغرام",l="تويتر",u="إنشاء",d="شارات",g="الأقسام",h="صاروخ",m="إنهاء",p="التحقق",y="التالي",v="الاختصارات",f="إيميل",w="تليفون",b="X",A="YouTube",L="التقارير",k="التخصيصات",C={"Getting started":"الإستعداد للبدء","Learn the basics":"تعلم الأساسيات","Add agents":"إضافة وكلاء","Add departments":"إضافة أقسام","Connect email accounts":"توصيل حسابات البريد الإلكتروني","Connect social media":"توصيل وسائل التواصل الاجتماعي","Connect messaging apps":"توصيل تطبيقات الرسائل","Create contact widget":"إنشاء أداة اتصال","Create call center":"إنشاء مركز مكالمات","Configure customer portal":"تكوين بوابة العملاء","Keyboard Shortcuts":"اختصارات لوحة المفاتيح","Improve your CX skills":"حسن مهارات تجربة العملاء الخاصة بك","Contact Us":"اتصل بنا",Manage:e,"Add agent":"إضافة وكيل","Create agent account to complete this step.":"إنشاء حساب وكيل لإكمال هذه الخطوة.","Next, let's further explore Departments and their purpose.":"وبعد ذلك، دعونا نستكشف المزيد من الإدارات وغرضها.","Let's start by creating agent accounts for your colleagues and team members.":"لنبدأ بإنشاء حسابات وكيل لزملائك وأعضاء الفريق.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"ويمكن أيضا إسناد حسابات الوكلاء إلى إدارات محددة استنادا إلى مجال خبرتها. وLiveAgent يسمح لك حتى بإدارة أذوناتها وأدوارها.","Types of LiveAgent account":"أنواع حساب LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"بشكل افتراضي، هناك ثلاثة أنواع حساب وكيل في LiveAgent. وكيل ومدير ومالك.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"يمكن للوكلاء عرض التذاكر والردّ علىها وإدارتها، التقاط الدردشة المباشرة/المكالمات، كتابة وإدارة محتوى قاعدة المعرفة، إدارة جهات الاتصال، إنشاء رسائلهم المسبقة وإجاباتهم المحددة مسبقاً، إدارة ملفاتهم الشخصية للوكلاء، ومشاهدة تقارير وكلائهم الخاصة بهم.",Admins:n,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"يمكن للمشرفين، بالإضافة إلى أذونات دور الوكيل، إدارة حسابات الوكلاء الآخرين والمشرفين الآخرين (ولكن ليس حساب المالك)، رؤية جميع التقارير، وتكوين إعدادات النظام.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"بالإضافة إلى أذونات دور المدير، يمكن للمالك أيضا إدارة الفواتير والإعدادات الخاصة بحساب LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"الآن، دعنا ننشئ حسابات وكلاء لزملائك ونحدد أدوارهم.","Manage agents":"إدارة الوكلاء","Need help configuring your agent accounts? Learn more":"بحاجة إلى مساعدة في تكوين حسابات الوكيل الخاص بك؟ تعرف على المزيد","Custom agent roles (paid feature)":"أدوار الوكلاء المخصصة (ميزة مدفوعة)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"بالإضافة إلى الأدوار الافتراضية، يمكنك إنشاء أدوار وكيل مصممة خصيصا وتمنحهم أذونات محددة لتلائم احتياجاتك التشغيلية الفريدة.","Create new department or rename default one to finish this step.":"انشاء قسم جديد او إعادة تسمية القسم الافتراضي لإنهاء هذه الخطوة.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"والآن بعد أن أصبح لدينا وكلاء وإدارات تم تصنيفهم، نحتاج إلى إنشاء بعض قنوات الاتصال.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"إضافة إدارات إلى حساب LiveAgent الخاص بك يمكن أن يعزز بشكل كبير كفاءة عملية دعم العملاء.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"الغرض من إنشاء الإدارات هو فرز التذاكر وإسنادها إلى الفرق أو الوكلاء الأنسب للتعامل معها. وهذا لا يحسن كفاءة وإنتاجية الدعم المقدم للعملاء فحسب، بل يضمن أيضا إدارة استفسارات العملاء من جانب من لديهم الخبرة المناسبة.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"وتسمح الإدارات أيضًا بسير العمل المنظم. يمكنك وضع القواعد والوصول إلى الأذونات لكل إدارة، الأمر الذي يساعد في الحفاظ على بيئة عمل منظمة.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"وعلاوة على ذلك، يمكن للإدارات أن توفر بيانات حيوية للتحليل والرؤى مما يعطي صورة واضحة عن المجالات التي تتلقى أكبر قدر من الاستفسارات أو التي تحتاج إلى مزيد من الموارد لتعزيز خدمة العملاء. ويساعد هيكل الإدارة أيضا في تقديم خدمة أكثر تخصيصا حيث يتفاعل العميل مع الأخصائيين الملمين بمشاكلهم أو احتياجاتهم المحددة.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'حساب LiveAgent الخاص بك لديه بالفعل قسم افتراضي واحد يسمى "عام". لا تتردد في إعادة تسميته أو إضافة أقسام جديدة الآن.',"Manage departments":"إدارة الإدارات","Need help creating or configuring your departments? Learn more":"بحاجة إلى المساعدة في إنشاء أو تكوين الإدارات الخاصة بك؟ تعرف على المزيد","Choose theme":"اختر السمة","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":'لنبدأ باختيار سمة بوابة العملاء. هناك بعض الخيارات للاختيار منها. يمكنك استخدام زر "معاينة" للتحقق منهم أولاً.',Connect:o,"Connect email accounts to complete this step.":"قم بتوصيل حسابات البريد الإلكتروني لإكمال هذه الخطوة.","If you are done with email accounts, it’s time to have a look at social media channels.":"إذا كنت قد انتهيت من حساب البريد الإلكتروني، فقد حان الوقت لإلقاء نظرة على قنوات وسائل التواصل الاجتماعي.","Create your new helpdesk email address":"إنشاء بريدك الإلكتروني الجديد لمكتب المساعدة","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"دعونا نبدأ بتوصيل حسابات البريد الإلكتروني الخاصة بك بLiveAgent، لتمكينك من تلقي رسائل البريد الإلكتروني كتذاكر والرد عليها بسلاسة.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"يجب إنشاء نوعين من حسابات البريد الإلكتروني في LiveAgent، الوارد والصادر. وكثيرا ما يستخدم نفس حساب البريد الإلكتروني كحساب وارد وصادر على حد سواء.","Incoming email accounts":"حسابات البريد الإلكتروني الواردة","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"هذه الحسابات تتلقى رسائل البريد الإلكتروني للعميل. كل بريد إلكتروني يتم إرساله إلى هذه الحسابات يتم إستيراده إلى LiveAgent، وإنشاء تذكرة.","Need help connecting your email accounts? Learn more":"بحاجة إلى مساعدة في الاتصال بحسابات البريد الإلكتروني الخاص بك؟ تعرف على المزيد","Outgoing email accounts":"حسابات البريد الإلكتروني الصادرة","Your Built-in Email Account":"حساب البريد الإلكتروني المدمج الخاص بك","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"كل حساب LiveAgent لديه عنوان بريد إلكتروني مدمج، يعمل كحساب بريد إلكتروني وارد وصادر على حد سواء. نحن نقدم صندوق البريد هذا مجاناً، ولكنه يحتوي على بعض القيود. من المستحسن استخدامه أثناء الإعداد الأولي لحساب LiveAgent الخاص بك ولإجراء الاختبارات الأساسية ولكن ليس للتواصل مع العملاء.","connect email accounts":"توصيل حسابات البريد الإلكتروني","Your built-in email address is: ":"عنوان بريدك الإلكتروني المدمج هو: ","Feel free to send a test email to this address and see LiveAgent in action!":"لا تتردد في إرسال بريد إلكتروني تجريبي إلى هذا العنوان وشاهد LiveAgent يعمل!","This step requires you to connect any messaging app you prefer.":"هذه الخطوة تتطلب منك توصيل أي تطبيق مراسلة تفضله.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"الآن، دعونا نقدم جانبا أساسيا آخر من أداتنا - النطاق المتنوع من أدوات الاتصال التي يقدمها LiveAgent من أجل الراحة الخاصة بك.","Connect Messaging apps":"توصيل تطبيقات المراسلة","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"ربط منصات الرسائل هذه بLiveAgent يتيح لك الرد على عملائك من منصة واحدة، إزالة الحاجة إلى التبديل بين مختلف التطبيقات أو الحسابات باستمرار.",Whatsapp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"ربط حساباتك في WhatsApp بالعامل الحي سيحول بسلاسة جميع رسائل WhatsApp الواردة إلى تذاكر داخل النظام. وهذا يمكّن وكلائك من الرد بسهولة وكفاءة على كل استعلام عميل تم تلقيه عبر WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"بحاجة إلى مساعدة في ربط حساباتك في WhatsApp؟ تعرف على المزيد",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"من خلال دمج حسابات Viber الخاصة بك مع LiveAgent، يتم تحويل جميع رسائل Viber الواردة بشكل منهجي إلى تذاكر فردية داخل المنصة. هذا يسمح لعملائك بمعالجة استفسار العميل على الفور وبدون جهد من خلال Viber .","Need help connecting your Viber accounts? Learn more":"بحاجة إلى مساعدة في ربط حسابك في Viber ؟ تعرف على المزيد",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"قم بتوصيل صفحة عمل فيسبوك الخاصة بك وتحويل جميع المشاركات والتعليقات والرسائل الخاصة المرسلة إلى تلك الصفحة إلى تذكرة.","Need help connecting your Facebook accounts? Learn more":"بحاجة إلى مساعدة في الاتصال بحساباتك على الفيسبوك؟ تعرف على المزيد",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"قم بتوصيل صفحة عمل Instagram الخاصة بك وتحويل جميع المشاركات والتعليقات والرسائل الخاصة المرسلة إلى تلك الصفحة إلى تذكرة.","Need help connecting your Instagram accounts? Learn more":"بحاجة إلى مساعدة في ربط حساباتك على إنستغرام؟ تعرف على المزيد",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"قم بتوصيل صفحة أعمال تويتر الخاصة بك وتحويل جميع المشاركات والتعليقات والرسائل الخاصة المرسلة إلى تلك الصفحة إلى تذكرة.","Need help connecting your X(Twitter) accounts? Learn more":"بحاجة إلى مساعدة في ربط حسابك في X (تويتر) ؟ تعرف على المزيد","Connecting social media account is needed to finalize this step.":"يحتاج الأمر إلى ربط حساب وسائل التواصل الاجتماعي لاستكمال هذه الخطوة.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"وماذا عن ربط حسابات WhatsApp أو Viber ؟ مع LiveAgent، نحن نغطيك!","Connect your social media accounts":"قم بتوصيل حسابات وسائل التواصل الاجتماعي الخاصة بك","connect social media":"توصيل وسائل التواصل الاجتماعي","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"يمكن دمج LiveAgent مع حسابات الفيسبوك وإنستغرام و X(تويتر) وتحويل الاتصال من هذه القنوات إلى تذاكر لتحسين الإدارة وسهولتها. يتيح لك وجود جميع الشبكات الاجتماعية المتاحة المتصلة بLiveAgent التفاعل والرد على عملائك من مكان واحد بدلاً من التبديل المستمر بين حسابات وسائل التواصل الاجتماعي الخاصة بك.","Integration possibilities with many VoIP providers worldwide":"فرص التكامل مع العديد من مزودي خدمة VoIP حول العالم","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"إذا كان موفر الخدمة الذي ترغب فيه ليس على القائمة، يمكن دائمًا استخدام الطريقة العامة للتكامل، ولكن لا تتردد في إبلاغنا! سنبذل قصارى جهدنا لإضافتهم.","Unlimited call recording":"تسجيل المكالمات غير المحدود","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"مع تسجيلات المكالمات غير المحدود، يمكنك التقاط كل تفاعل هاتفي، مما يوفر موردا قيما لضمان الجودة وتدريب الوكلاء المستمر.","IVR (interactive voice response)":"IVR (الاستجابة الصوتية التفاعلية)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"تتيح لك هذه الميزة تشغيل التحيات المخصصة أو التسجيلات المعلوماتية لإشراك المتصلين. وهو يوفر خيارات لجمع البيانات أثناء التفاعل مع المكالمات ويمكّن المتصلين من التفاعل من خلال إشارة اللمس. يمكن للمتصلين استدعاء مختلف الإجراءات بالضغط على الأرقام، مثل توجيههم إلى الوكيل أو القسم الصحيح أو طلب رد الاتصال.","Call Devices":"أجهزة الاتصال","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"إذا كنت تفضل عدم التعامل مع المكالمات من خلال متصفح الكمبيوتر الخاص بك، فيمكنك ربط هاتف جهاز خارجي بسلاسة بLiveAgent. هذه الوظيفة تسمح لك بإجراء المكالمات أو الإجابة عليها بسهولة، مما يوفر طريقة بديلة لإدارة تفاعلات الهاتف التي تناسب ملاءمتك على أفضل وجه.","Mobile apps":"تطبيقات الجوال","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"لتزويدك بالراحة المضافة، نقدم تطبيقات الهاتف المجانية لكل من منصات Android و iOS. هذه التطبيقات تسمح لك بإدارة المكالمات الهاتفية في LiveAgent الخاصة بك دون أي جهد أثناء التشغيل.","Call queue":"قائمة انتظار المكالمات","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"تضمن ميزة قائمة انتظار المكالمات الخاصة بنا عدم فقدان المكالمات حتى عندما يتم احتلال جميع الوكلاء. تدخل المكالمات الواردة قائمة الانتظار وتنتظر دورهم حتى يتمكن الوكيل التالي المتاح من التعامل مع المكالمة.","Create a call center":"إنشاء مركز مكالمات","To complete this step, connect your phone number from VoIP.":"لإكمال هذه الخطوة، قم بتوصيل رقم هاتفك من VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"نحن على وشك أن نصل إلى هناك. تبقى خطوة أخيرة فقط! دعونا نلقي نظرة على بوابة العملاء وما توفره.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"يوفر LiveAgent حلاً متكاملاً لمركز المكالمات يسمح لك باستلام المكالمات الهاتفية والرد عليها وتسجيلها كتذكرة. لذلك، مع بعض الخطوات، يمكنك تحويل مكتب المساعدة الخاص بك إلى مركز اتصال ديناميكي، وإلغاء الحاجة إلى استدعاء طرف ثالث للحلول.","What we offer?":"ماذا نقدم؟","warning icon":"رمز التحذير","What do you need?":"ماذا تحتاج؟","Obtain a phone number from a VoIP (voice-over-internet provider).":"احصل على رقم هاتف من VoIP (موفر الصوت فوق الإنترنت).","Connect it with your LiveAgent account":"قم بتوصيل ذلك بحسابك LiveAgent الخاص بك","Call center":"مركز الاتصال","Upgrade your helpdesk to a active call center":"قم بترقية مكتب المساعدة الخاص بك إلى مركز اتصال نشط","Need help setting up your Call center? Learn more":"بحاجة إلى مساعدة في إعداد مركز الاتصال الخاص بك؟ تعرف على المزيد","Chat buttons":"أزرار الدردشة","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"انها سهلة التخصيص وتسمح لعملائك ببدء محادثة مباشرة على الفور مع وكلائك على اليمين من صفحة الويب الخاصة بك. هناك العديد من الأنواع والتصاميم المحددة مسبقاً المتاحة. تأكد من التحقق منها!","Need help setting up your Chat Buttons? Learn more":"بحاجة إلى مساعدة في إعداد أزرار الدردشة الخاصة بك؟ تعرف على المزيد","Chat invitations":"دعوات الدردشة","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"قم بإشراك عملائك بشكل استباقي عن طريق إرسال دعوات الدردشة الآلية بناء على معايير محددة، مثل الصفحات التي تمت زيارتها أو الوقت الذي تستغرقه في الصفحة.","Need help setting up your Chat Invitations? Learn more":"بحاجة إلى مساعدة في إعداد دعوات الدردشة الخاصة بك؟ تعرف على المزيد","Contact forms":"نماذج الإتصال","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"أداة التحكم هذه تمكن العملاء من إرسال استفساراتهم أو ملاحظاتهم بسرعة كتذاكر مباشرة من صفحة الويب الخاصة بك عن طريق النقر ببساطة على زر أو ملء نموذج في الصفحة.","Need help setting up your Contact Forms? Learn more":"بحاجة إلى مساعدة في إعداد نماذج الاتصال الخاصة بك؟ تعرف على المزيد","Call buttons":"أزرار الاتصال","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"تتيح هذه الأزرار البسيطة لعملائك بدء مكالمة مباشرة من متصفح الويب الخاص بهم مع وكيل متوفر من فريقك في الوكالة المباشرة.","Need help setting up your Call Buttons? Learn more":"بحاجة إلى مساعدة في إعداد أزرار المكالمات الخاصة بك؟ تعرف على المزيد","Video call buttons":"أزرار مكالمة الفيديو","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"وكما يشير الاسم، يوفر هذا الزر فرصة للتفاعل وجهاً لوجه، مما يسمح للعملاء والوكلاء بالاتصال شخصياً أكثر.","Need help setting up your Video Call Buttons? Learn more":"بحاجة إلى مساعدة في إعداد أزرار مكالمات الفيديو؟ تعرف على المزيد","You can finish this step by creating any contact widget.":"يمكنك إنهاء هذه الخطوة بإنشاء أي عنصر واجهة اتصال.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"هل كنت تعلم أنه مع LiveAgent، يمكنك إدارة المكالمات الهاتفية الفعلية أيضًا؟","Create contact widgets for your website":"إنشاء أدوات اتصال لموقع الويب الخاص بك","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"يوفر LiveAgent أدوات اتصال مختلفة تهدف إلى تعزيز تجربتك التفاعلية لخدمة العملاء وتبسيط الاتصال. يوفر كل من هذه الأدوات مسارا فريدا للاتصال بالعملاء، في نهاية المطاف، تحسين تجربتهم وتعزيز أداء خدمة العملاء الخاص بك.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"هل تعرف بالفعل أساسيات LiveAgent؟ دعونا نمضي قدما في الإعداد.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"الآن بعد أن فهمت الأساسيات، حان الوقت للبدء في إعداد البرنامج.","How does LiveAgent work?":"كيف يعمل LiveAgent؟","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"برنامج مكتب المساعدة المساعدة LiveAgent هو أداة لخدمة العملاء تساعد على إدارة وتبسيط التفاعلات مع العملاء عبر قنوات متعددة مثل البريد الإلكتروني، الدردشة المباشرة، والمكالمات الهاتفية، ووسائل التواصل الاجتماعي الإعلامي.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"يقوم البرنامج بتصنيف استفسارات العميل الواردة تلقائياً في التذاكر ويخصصها للقسم أو الوكيل المناسب باستخدام قواعد محددة مسبقاً. يوفر صندوق وارد واحد مشترك حيث يمكن للوكلاء الوصول إلى جميع استفسارات العملاء والرد عليها. يوفر LiveAgent أيضا ميزات مثل قواعد التشغيل الآلي، ونظام التشغيل الموحد، والتقارير، والتحليلات، وقاعدة معرفية تساعد في الخدمة الذاتية.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"في الأساس، يعمل الوكيل المباشر على تحسين كفاءة خدمة العملاء الخاصة بك وضمان التعامل مع جميع اتصالات العملاء في الوقت المناسب وبطريقة منظمة.","LiveAgent in a nutshell":"LiveAgent باختصار","What is a ticket?":"ما هي التذكرة؟","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"تذكرة مكتب المساعدة هي أساسا سجل رقمي لطلب العميل المساعدة. تحتوي هذه التذكرة على جميع المعلومات ذات الصلة حول مشكلة العميل أو استفساره، بما في ذلك تفاصيل الاتصال به، طبيعة المشكلة، وأي تفاعلات تمت مع العميل فيما يتعلق بهذه المسألة. ويمكن أن تنشأ التذكرة من مصادر مختلفة، مثل رسائل البريد الإلكتروني، أو المكالمات الهاتفية، أو الدردشات المباشرة، أو رسائل وسائل التواصل الإجتماعي.",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":`ومع حل المشكلة، يتم تحديث التذكرة بإجراءات أو ردود أو ملاحظات جديدة. التذكرة تمر عبر مختلف الحلات - بدءاً من كونها "جديدة" إلى "تم الرد عليها" عندما يجيب الوكيل، 'مفتوحة' عندما يجيب العميل، وأخيرا "محلولة" عند حل المشكلة. إذا لم يعاد فتح التذكرة، فإنها ستختتم دورتها بوضع "مغلق" نهائي ولا رجعة فيه. هذا النظام يضمن تتبع مشكلة كل زبون بشكل منهجي ومعالجتها وحلها. للمساعدة في إدارة وتوزيع التذاكر، من المهم إنشاء أقسام. ويفوض هذا فعليا السلطة والمسؤولية فيما يتعلق بالتذاكر، ويكفل توجيه كل تذكرة إلى الفريق المناسب أو الشخص المناسب.`,Departments:g,"What is a department":"ما هي الإدارة",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'الإدارة تشير إلى مجموعة معينة داخل المؤسسة تتولى تذاكر محددة أو استفسارات العملاء. قد تمثل مناطق وظيفية مختلفة داخل الشركة مثل "خدمة العملاء", "الدعم الفني", "الفوترة", أو "المبيعات", أو قد تمثل مهارات لغوية مختلفة أو كفائة فريقية مثل "المبيعات - الإنجليزية", "المبيعات - الألمانية" أو "الفنية - المستوى الثاني". وهذا يضمن تعيين التذاكر بسرعة للأشخاص المناسبين، مما يمكنهم حل المشاكل بشكل أسرع وأكثر فاعلية.',"What is an agent?":"ما هو الوكيل؟","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"الوكيل هو عضو في فريق الدعم الخاص بك الذي يتفاعل مباشرة مع زبائنك لحل استفساراتهم أو مشاكلهم. هم مستخدمو برنامج LiveAgent داخل حساب LiveAgent الخاص بك، والمكلفون بالرد على استفسارات العملاء التي تصل على شكل تذكرة.","Let's start":"هيا نبدأ",rocket:h,Finish:m,"Redo unfinished steps":"إعادة الخطوات غير المكتملة",check:p,next:y,"heading icon":"إيقونة رأس الصفحة","Skip this step":"تخطي هذه الخطوة","You are all set":"أنت جاهز","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"لقد أكملت بنجاح جميع الخطوات في إعداد برنامج مكتب المساعدة LiveAgent الخاص بك.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"تأكد من تجربة جميع الميزات والأدوات المختلفة المتاحة. تذكر أن مفتاح النجاح في البرامج كهذا هو الاستفادة الكاملة من قدراتها. ابقى فضولياً ومبتكراً ومستعداً دائماً للتفاعلات المجدية مع العملاء. نحن مسرورون لرؤية كيف ستساعدك هذه المنصة على تعزيز تفاعلات العملاء، وتحسين أوقات الاستجابة، وتعزيز رضا العملاء عموما.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"في حالة احتياجك لأي مساعدة أو استفسار، دعمنا على بعد نقرة واحدة فقط. لا تتردد أبدًا في ","reach out":"التواصل معنا",Shortcuts:v,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"هل ترغب في التنقل عبر LiveAgent بسرعة وكفاءة أكبر؟ التعرف على الاختصارات المتاحة سيعجل مهامك ويعزز إنتاجيتك. قم بزيارة صفحة الاختصارات المخصصة لنا. ","Check out shortcuts":"تحقق من الاختصارات","Discover the secrets of LiveAgent":"اكتشف أسرار LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"وبالنسبة لأولئك الذين يرغبون في التعمق أكثر وإتقان LiveAgent بشكل حقيقي، لقد قمنا بتجميع مجموعة من المقالات والدلائل التي تغطي مجموعة واسعة من المواضيع. لذا انطلق وابدأ في الاستكشاف.","Improve your LiveAgent skills":"تحسين مهارات LiveAgent الخاصة بك","We’d love to hear from you.":"نحن نحب أن نسمع منك.","Need support or advice? We’re ready to listen.":"بحاجة للدعم أو النصيحة؟ نحن مستعدون للإستماع.","Direct contacts: ":"جهات الاتصال المباشرة: ","Don't hesitate to contact us! We are available 24/7.":"‏لا تتردد في الاتصال بنا! نحن متاحون على مدار الساعة.",Email:f,"Chat with us":"دردش معنا","Message us":"راسلنا","Contact form":"نموذج اتصال","Contact for sales purposes:":"الاتصال لأغراض المبيعات:",Phone:w,"(Toll Free in USA & Canada)":"(بدون رسوم في الولايات المتحدة وكندا)","(European Union & Worldwide)":"(الاتحاد الأوروبي وجميع أنحاء العالم)","Our offices:":"مكاتبنا:","Self-help and system status:":"المساعدة الذاتية وحالة النظام:","Find answers to your questions, day or night.":"العثور على الإجابات على أسئلتك، نهارًا أو ليلاً.","Go to our support portal":"اذهب إلى بوابة الدعم الخاصة بنا","Support portal":"بوابة الدعم","Looking for answers?":"هل تبحث عن إجابات؟","Go to status page":"الانتقال إلى صفحة الحالة","Status page":"صفحة الحالة","Check out our service status":"تحقق من حالة خدمتنا","Social networks:":"الشبكات الاجتماعية:","We’re looking forward to talking to you on social media.":"نتطلع إلى التحدث إليك على وسائل التواصل الاجتماعي.","Connect with us":"اتصل معنا","Join our community today":"انضم إلى مجتمعنا اليوم","Join our journey":"انضم إلى رحلتنا","Let's make memories":"لنصنع ذكريات",X:b,"Let's connect":"لنتواصل معًا","Join our tribe, let's grow":"انضم إلى قبيلتنا، لننمو",Youtube:A,"Learn & grow on":"تعلم وأنمو في","Discover and thrive":"اكتشف وازدهر","Email templates":"قوالب البريد الإلكتروني","Personalize your customer interactions with customizable email templates.":"قم بتخصيص تفاعلاتك مع العملاء باستخدام قوالب بريد إلكتروني قابلة للتخصيص.","Ticket Filters":"فلاتر التذاكر","Streamline ticket management by using filters to sort and organize your tickets.":"تبسيط إدارة التذاكر باستخدام الفلاتر لفرز وتنظيم تذاكرك.","Agents ranking":"ترتيب الوكلاء","Enable your customers to assess the assistance provided by your support agents.":"قم بتمكين عملائك من تقييم المساعدة المقدمة من وكلاء الدعم الخاص بك.","Canned Messages":"الرسائل الجاهزة","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"قم بإنشاء إجابات محددة مسبقاً للأسئلة الشائعة للحصول على ردود سريعة ومتسقة.","Automatic Rules":"القواعد التلقائية","Improve efficiency by creating predefined actions and workflows with rules.":"تحسين الكفاءة عن طريق إنشاء إجراءات محددة مسبقاً وسير العمل مع القواعد.","Ticket Tags":"","Enhance ticket organization and searchability by creating useful tags.":"تحسين تنظيم التذاكر وإمكانية البحث عنها من خلال إنشاء علامات مفيدة.",Reports:L,"Gain valuable insights into your customer service operations through detailed reports.":"احصل على رؤى قيمة حول عمليات خدمة العملاء الخاصة بك من خلال تقارير مفصلة.","SLA (Service Level Agreement)":"اتفاقية مستوى الخدمة","Define and monitor performance standards by creating Service Level Agreements.":"تحديد ورصد معايير الأداء عن طريق إنشاء اتفاقات مستوى الخدمة.","Domain Parking":"توقيف النطاق","Connect and use your own domain with your LiveAgent account.":"قم بالاتصال واستخدم نطاقك الخاص مع حساب LiveAgent الخاص بك.",Customizations:k,"Personalize your LiveAgent according to your branding needs and preferences":"تخصيص LiveAgent الخاص بك وفقًا لاحتياجاتك وتفضيلاتك في العلامة التجارية","Integrations & Plugins":"التكاملات والإضافات","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"توسيع وظيفة LiveAgent عن طريق الدمج مع مختلف المنصات عن طريق الإضافات.","Explore Other Features":"استكشاف ميزات أخرى","Better understand and utilize the full range of features offered by LiveAgent.":"تفهم واستخدام مجموعة الميزات الكاملة المقدمة من قبل LiveAgent بشكل أفضل.","Provide excellent customer service.":"قدم خدمة عملاء ممتازة.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"لإتقان LiveAgent حقًا، تحقق من مجموعتنا من المقالات والإرشادات المتعلقة بكيفية استخدامها.","Home tab":"علامة التبويب الرئيسية","Open ticket to be solved (if any)":"فتح التذكرة لحلها (إن وجدت)","Resolve ticket":"حل التذكرة","Show predefined answers":"إظهار الإجابات المحددة مسبقاً","Answer the chat":"الرد على المحادثة","Answer the chat on background":"الرد على المحادثة في الخلفية","Open ticket on background":"فتح التذكرة في الخلفية","Send message":"إرسال رسالة","Close ticket tab":"إغلاق علامة التبويب للتذكرة","Close ticket window":"إغلاق نافذة التذكرة","Show canned messages":"إظهار الرسائل الجاهزة","Cycle through the opened ticket tabs":"تنقل بين تبويبات التذاكر المفتوحة","Previous or next tab":"علامة التبويب السابقة أو التالية","Close active tab":"إغلاق علامة التبويب النشطة","Answer ticket":"الرد على تذكرة","Canned message":"الرسالة الجاهزة","Predefined answers":"إجابات محددة مسبقاً","Save time with keyboard shortcuts":"وفّر الوقت باستخدام اختصارات لوحة المفاتيح","Use keyboard shortcuts to enhance your skills and productivity.":"استخدم اختصارات لوحة المفاتيح لتعزيز مهاراتك وإنتاجيتك.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"عندما تمرر الماوس فوق بعض العناصر، سيتم عرض تلميحة إذا كانت هناك اختصار متاح."};export{n as Admins,t as Agents,o as Connect,u as Create,k as Customizations,g as Departments,f as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,a as Owner,w as Phone,L as Reports,v as Shortcuts,d as Tags,l as Twitter,i as Viber,s as Whatsapp,b as X,A as Youtube,p as check,C as default,y as next,h as rocket};

package/dist/assets/bg-BG.js

@@ -1 +1 @@
-const t={"Getting started":"Първи стъпки","Learn the basics":"Запознаване с основите","Contact Us":"Свържете се с нас"};export{t as default};
+const e="Управление",t="Агенти",n="Администратори",a="Собственик",s="Свързване",o="Viber",r="Facebook",i="Instagram",c="Twitter",g="Създаване",d="Тагове",m="Отдели",l="Имейл",p="Телефон",u="Отчети",h={"Getting started":"Първи стъпки","Learn the basics":"Запознаване с основите","Add agents":"Добавяне на агенти","Add departments":"Добавяне на отдели","Connect email accounts":"Свързване на имейл профили","Connect social media":"Свързване на социални медии","Connect messaging apps":"Свързване на приложения за обмен на съобщения","Create contact widget":"Създаване на формуляр за контакти","Create call center":"Създаване на телефонна централа","Configure customer portal":"Настройка на клиентски портал","Keyboard Shortcuts":"Клавишни комбинации","Improve your CX skills":"Подобрете уменията си за клиентско обслужване","Contact Us":"Свържете се с нас",Manage:e,"Add agent":"Добави агент","Create agent account to complete this step.":"Създайте профил на агент, за да завършите тази стъпка.","Next, let's further explore Departments and their purpose.":"След това нека да разгледаме Отделите и тяхното предназначение.","Let's start by creating agent accounts for your colleagues and team members.":"Да започнем като създадем профили на агенти за колегите и членовете на екипа ви.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Профилите на агентите могат да се разпределят към определени отдели в зависимост от знанията и уменията им и софтуерът LiveAgent също така ви позволява да управлявате достъпа и ролите им.","Types of LiveAgent account":"Типове профили в LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"По подразбиране в LiveAgent има три вида профили: агент, администратор и собственик.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Агентите могат да преглеждат, отговарят на и управляват запитвания, да отговарят на чатове/обаждания, да пишат и управляват съдържанието на базата знания, да управляват контактите, да създават собствени готови отговори и шаблони за отговор, да управляват собствените си профили и да виждат собствените си отчети.",Admins:n,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Администраторите, освен достъпа на агентите, могат да управляват профилите на други агенти и администратори (но не и профила на собственика), да виждат всички отчети и да правят системни настройки.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"В допълнение към достъпа за администратор, собственикът може също да управлява настройките за фактуриране и плащания в профила в LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Нека да създадем профили за колегите ви и да настроим ролите им.","Manage agents":"Управление на агенти","Need help configuring your agent accounts? Learn more":"Нуждаете ли се от помощ при конфигурирането на профилите на вашите агенти? Научете повече","Custom agent roles (paid feature)":"Персонализирани потребителски роли (платена функция)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Освен ролите по подразбиране, можете да създадете собствени потребителски роли и да им дадете специфичен достъп, който да отговаря на уникалните нужди на вашия бизнес.","Create new department or rename default one to finish this step.":"Създайте нов отдел или преименувайте съществуващния, за да изпълните тази стъпка.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"След като настроихме потребителите и отделите, трябва да настроим и канали за комуникация.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Добавянето на отдели към профила ви в LiveAgent може значително да подобри ефективността на процесите в клиентското ви обслужване.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Целта на създаването на Отдели е запитванията да се разпределят към съответните отдели или агенти, които имат подходящи знания и умения, за да ги разрешат. Това не само подобрява ефективността и продуктивността на клиентското обслужване, но и гарантира, че на запитванията от клиенти отговарят служители с подходящ опит.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Освен това, отделите дават възможност за структуриране на работните процеси. Можете да създадете правила и разрешения за достъп за всеки отдел, което помага за поддържането на добре организирана работна среда.",Connect:s,Viber:o,Facebook:r,Instagram:i,Twitter:c,"Mobile apps":"Мобилни приложения","What we offer?":"Какво предлагаме?","Chat buttons":"Чат бутони","Contact forms":"Форми за контакт","Call buttons":"Бутони за повикване",Create:g,Tags:d,Departments:m,Email:l,"Contact form":"Форма за контакт",Phone:p,"Connect with us":"Свържете се с нас","Email templates":"Имейл темплейти",Reports:u,"Resolve ticket":"Затваряне на тикет","Answer ticket":"Отговор на тикет","Canned message":"Предварително зададено съобщение","Predefined answers":"Предварително зададени отговори"};export{n as Admins,t as Agents,s as Connect,g as Create,m as Departments,l as Email,r as Facebook,i as Instagram,e as Manage,a as Owner,p as Phone,u as Reports,d as Tags,c as Twitter,o as Viber,h as default};

package/dist/assets/bs-BA.js

@@ -1 +1 @@
-const t={"Getting started":"Prvi koraci","Learn the basics":"Naučite osnove","Contact Us":"Kontaktirajte nas"};export{t as default};
+const e="Agenti",t="Admini",a="Vlasnik",n="Poveži",o="Facebook",s="Twitter",i="Stvaranje",r="Tagovi",c="Odjeli",l="E-pošta",m="Telefon",d="Izvješća",k={"Getting started":"Prvi koraci","Learn the basics":"Naučite osnove","Contact Us":"Kontaktirajte nas",Agents:e,Admins:t,Owner:a,Connect:n,Facebook:o,Twitter:s,"Mobile apps":"Mobilne aplikacije","What we offer?":"Šta nudimo?","Chat buttons":"Tasteri za ćaskanje","Call buttons":"Dugmići za poziv",Create:i,Tags:r,Departments:c,Email:l,"Contact form":"Kontakt obrazac",Phone:m,"Connect with us":"Povežite se sa nama","Email templates":"Email šabloni",Reports:d,"Resolve ticket":"Rješavanje ulaznica","Answer ticket":"Odgovori na tiket","Canned message":"Konzervirana poruka","Predefined answers":"Unaprijed definisani odgovori"};export{t as Admins,e as Agents,n as Connect,i as Create,c as Departments,l as Email,o as Facebook,a as Owner,m as Phone,d as Reports,r as Tags,s as Twitter,k as default};

package/dist/assets/ca-ES.js

@@ -1 +1 @@
-const s={"Getting started":"Primers passos"};export{s as default};
+const e="Administradors",t="Propietari",s="Creae",a="Departaments",n="correu electrònic",r="Telfon",o="Informes",c={"Getting started":"Primers passos",Admins:e,Owner:t,"Call buttons":"Botons trucada",Create:s,Departments:a,Email:n,"Contact form":"Formulari de contacte",Phone:r,"Email templates":"Plantilles d'email",Reports:o,"Canned message":"Missatge pregravat"};export{e as Admins,s as Create,a as Departments,n as Email,t as Owner,r as Phone,o as Reports,c as default};

package/dist/assets/ckb-IR.js

@@ -0,0 +1 @@
+const t="بەڕێوەبردن",e="بریکارەکان",n="ئەدمین",s="خاوەنەکەی",o="پەیوەستکردن",a="فەیسبوک",c="تویته‌ر",r="دروستکردن",i="تاگەکان",C="فەرمانگەکان",m="نامەی ئەلکترۆنی",d="تەلەفۆن",g="ڕاپۆرتەکان",l={"Getting started":"دەستپێکردن","Add agents":"زیادکردنی بریکار","Add departments":"زیادکردنی بەش","Connect email accounts":"بەستنی ئەژمێرەکانی ئیمەیڵ","Connect social media":"بەستنی تۆڕی کۆمەڵایەتی","Connect messaging apps":"بەستنی بەرنامەکانی نامە ناردن","Create contact widget":"دروستکردنی ویدجیتی پەیوەندی","Create call center":"دروستکردنی سەنتەری پەیوەندی","Configure customer portal":"ڕێکخستنی پۆڕتاڵی بەکارهێنەر","Keyboard Shortcuts":"کورتەڕێکانی تەختەکلیل","Contact Us":"پەیوەندیمان پێوە بلە",Manage:t,Agents:e,Admins:n,Owner:s,Connect:o,"Outgoing email accounts":"هەژماری پۆستی ئەلکترۆنیی دەرچوو",Facebook:a,Twitter:c,"What we offer?":"ئێمە چی پێشکەش دەکەین؟","Chat buttons":"دوگمەی چات","Call buttons":"دوگمەکانی پەیوەندی",Create:r,Tags:i,Departments:C,Email:m,"Chat with us":"چات بکە لەگەڵ ئێمە","Contact form":"پەیوەندی لە لایەن",Phone:d,"Connect with us":"پەیوەندی بە ئێمە بکە","Email templates":"داڕێژەی پۆستی ئەلکترۆنی",Reports:g,"Answer ticket":"وەڵامدانەوەی بلیت","Canned message":"پەیامی ئامادەکراو","Predefined answers":"وەڵامە پێشوەختە دیاریکراوەکان"};export{n as Admins,e as Agents,o as Connect,r as Create,C as Departments,m as Email,a as Facebook,t as Manage,s as Owner,d as Phone,g as Reports,i as Tags,c as Twitter,l as default};

package/dist/assets/cs-CZ.js

@@ -1 +1,3 @@
-const t={"Getting started":"Začínáme","Learn the basics":"Naučte se základy","Contact Us":"Kontaktujte nás"};export{t as default};
+const e="Spravovat",t="Agenti",o="Administrátoři",a="Majitel",n="Připojit",i="WhatsApp",s="Viber",r="Facebook",c="Instagram",l="Twitter",u="Vytvořit",v="Tagy",p="Oddělení",d="raketa",m="Dokončit",k="zkontrolovat",h="další",y="Zkratky",g="E-mail",z="Telefonát",j="X",b="YouTube",f="Přehledy",w="Přizpůsobení",A={"Getting started":"Začínáme","Learn the basics":"Naučte se základy","Add agents":"Přidat agenty","Add departments":"Přidat oddělení","Connect email accounts":"Připojit e-mailové účty","Connect social media":"Připojit sociální média","Connect messaging apps":"Připojit aplikace pro zasílání zpráv","Create contact widget":"Vytvořit kontaktní widget","Create call center":"Vytvořit call centrum","Configure customer portal":"Nastavit zákaznický portál","Keyboard Shortcuts":"Klávesové zkratky","Improve your CX skills":"Zlepšete své CX dovednosti","Contact Us":"Kontaktujte nás",Manage:e,"Add agent":"Přidat agenta","Create agent account to complete this step.":"Pro dokončení tohoto kroku vytvořte účet agenta.","Next, let's further explore Departments and their purpose.":"Dále pojďme prozkoumat oddělení a jejich účel.","Let's start by creating agent accounts for your colleagues and team members.":"Začněte vytvořením účtů agentů pro vaše kolegy a členy týmu.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Účty agentů lze také přiřadit ke konkrétním oddělením na základě jejich odbornosti a software LiveAgent dokonce umožňuje spravovat jejich oprávnění a role.","Types of LiveAgent account":"Typy účtů LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Ve výchozím nastavení jsou v aplikaci LiveAgent tři typy účtů agentů. Agent, administrátor a vlastník.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenti mohou prohlížet a spravovat tikety a odpovídat na ně, odpovídat na živé chaty/hovory, psát a spravovat obsah znalostní báze, spravovat kontakty, vytvářet vlastní předpřipravené zprávy a předdefinované odpovědi, spravovat své vlastní profily a vidět své vlastní reporty.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administrátoři mohou kromě oprávnění, která mají agenti, spravovat účty ostatních agentů a administrátorů (nikoli však účet vlastníka), zobrazovat všechny reporty a konfigurovat nastavení systému.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Kromě administrátorských oprávnění může vlastník také spravovat nastavení účtování a plateb účtu LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Nyní vytvoříme účty agentů pro vaše spolupracovníky a nastavíme jejich role.","Manage agents":"Spravovat agenty","Need help configuring your agent accounts? Learn more":"Potřebujete pomoci s konfigurací svých účtů agenta? Zjistěte více","Custom agent roles (paid feature)":"Vlastní role agentů (placená funkce)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Kromě výchozích rolí můžete agentům vytvořit role na míru a přidělit jim specifická oprávnění, která budou vyhovovat vašim jedinečným provozním potřebám.","Create new department or rename default one to finish this step.":"Pro dokončení tohoto kroku vytvořte nové oddělení nebo přejmenujte výchozí oddělení.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Nyní, když jsme vyřešili agenty a oddělení, musíme zavést určité komunikační kanály.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Přidáním oddělení do účtu LiveAgent můžete významně zvýšit efektivitu procesu zákaznické podpory.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Účelem vytváření oddělení je třídit a přiřazovat tikety příslušným týmům nebo agentům, kteří jsou pro jejich zpracování nejvhodnější. Tím se nejen zvýší efektivita a produktivita zákaznické podpory, ale také je zajištěno, že zákaznické dotazy budou vyřizovat ti, kteří mají vhodné odborné znalosti.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Oddělení také umožňují strukturované pracovní postupy. Pro každé oddělení můžete nastavit pravidla a přístupová oprávnění, což pomáhá udržovat pracovní prostředí organizované.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Kromě toho mohou oddělení poskytovat důležité údaje pro analýzy a přehledy, které poskytují jasnou představu o tom, které oblasti dostávají nejvíce dotazů nebo vyžadují více zdrojů pro zlepšení zákaznických služeb. Struktura oddělení také pomáhá nabízet personalizovanější služby, protože zákazník komunikuje se specialisty, kteří znají jeho konkrétní problémy nebo potřeby.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Váš účet LiveAgent má již jedno výchozí oddělení s názvem „General“. Neváhejte si jej nyní přejmenovat nebo přidat nová oddělení.","Manage departments":"Spravovat oddělení","Need help creating or configuring your departments? Learn more":"Potřebujete pomoci s konfigurací svých oddělení? Zjistěte více","Choose theme":"Zvolit motiv","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":"Začněme výběrem tématu zákaznického portálu. Na výběr je několik možností. Můžete použít tlačítko „Náhled“, abyste si je nejprve prohlédli.",Connect:n,"Connect email accounts to complete this step.":"Pro dokončení tohoto kroku připojte e-mailové účty.","If you are done with email accounts, it’s time to have a look at social media channels.":"Pokud jste hotovi s e-mailovými účty, je čas se podívat na kanály sociálních sítí.","Create your new helpdesk email address":"Vytvořte novou e-mailovou adresu své zákaznické podpory","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Začněme propojením vašich e-mailových účtů s aplikací LiveAgent, což vám umožní přijímat e-maily jako tikety a plynule na ně reagovat.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"V aplikaci LiveAgent je třeba nastavit dva typy e-mailových účtů, příchozí a odchozí. Stejný e-mailový účet se často používá jako příchozí i odchozí zároveň.","Incoming email accounts":"Příchozí e-mailové účty","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Tyto účty přijímají e-maily vašich zákazníků. Každý e-mail, který je na ně zaslán, se importuje do aplikace LiveAgent a tím se vytvoří tiket.","Need help connecting your email accounts? Learn more":"Potřebujete pomoci s připojením svých emailových účtů? Zjistěte více","Outgoing email accounts":"Odchozí e-mailové účty","Your Built-in Email Account":"Váš vestavěný e-mailový účet","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Každý účet LiveAgent má vestavěnou e-mailovou adresu, která slouží jako příchozí i odchozí e-mailový účet. Tuto schránku poskytujeme zdarma, ale má určitá omezení. Doporučujeme ji používat během počátečního nastavení účtu LiveAgent a pro základní testování, nikoli však pro komunikaci s klienty.","connect email accounts":"připojit e-mailové účty","Your built-in email address is: ":"Vaše vestavěná e-mailová adresa je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Neváhejte poslat testovací e-mail na tuto adresu a podívejte se na LiveAgent v akci!","This step requires you to connect any messaging app you prefer.":"V tomto kroku je třeba připojit libovolnou aplikaci pro zasílání zpráv, kterou preferujete.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Nyní si představíme další základní aspekt našeho nástroje –⁠⁠⁠⁠⁠⁠ pestrou škálu kontaktních widgetů, které LiveAgent nabízí pro váš komfort.","Connect Messaging apps":"Připojit aplikace pro zasílání zpráv","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Propojení těchto platforem pro zasílání zpráv se službou LiveAgent vám umožní odpovídat zákazníkům z jediné platformy, takže nebudete muset neustále přepínat mezi různými aplikacemi nebo účty.",Whatsapp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Propojení účtů WhatsApp s aplikací LiveAgent umožní bezproblémovou transformaci všech příchozích zpráv WhatsApp na systémové tikety. Vaši agenti tak mohou snadno a efektivně reagovat na každý zákaznický dotaz přijatý přes WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Potřebujete pomoci s připojením svých WhatsApp účtů? Zjistěte více",Viber:s,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":`Díky integraci účtů Viber s LiveAgentem jsou všechny příchozí zprávy Viber systematicky převáděny na jednotlivé tikety v rámci platformy. To umožňuje vašim agentům rychle a bez námahy řešit každý dotaz zákazníka přijatý prostřednictvím Viberu.
+`,"Need help connecting your Viber accounts? Learn more":"Potřebujete pomoci s připojením svých viberových účtů? Zjistěte více",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Připojte svou firemní facebookovou stránku a převeďte všechny příspěvky, komentáře a soukromé zprávy, zaslané na tuto stránku, na tikety.","Need help connecting your Facebook accounts? Learn more":"Potřebujete pomoci s připojením svých facebookových účtů? Zjistěte více",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Připojte svou firemní instagramovou stránku a převeďte všechny příspěvky, komentáře a soukromé zprávy, zaslané na tuto stránku, na tikety.","Need help connecting your Instagram accounts? Learn more":"Potřebujete pomoci s připojením svých instagramových účtů? Zjistěte více",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Připojte svou firemní twitterovou stránku a převeďte všechny příspěvky, komentáře a soukromé zprávy, zaslané na tuto stránku, na tikety.","Need help connecting your X(Twitter) accounts? Learn more":"Potřebujete pomoci s připojením X (twitterových) účtů? Zjistěte více","Connecting social media account is needed to finalize this step.":"K dokončení tohoto kroku je třeba připojit účet sociálních médií.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"A jak je to s připojením účtů WhatsApp nebo Viber? S LiveAgentem to zvládnete!","Connect your social media accounts":"Propojte se svými účty na sociálních médiích","connect social media":"připojit sociální média","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent lze integrovat s účty na Facebooku, Instagramu a X (Twitteru) a převést komunikaci z těchto kanálů na tikety pro lepší a snadnější správu. Propojení všech dostupných sociálních sítí s aplikací LiveAgent vám umožní komunikovat se zákazníky a odpovídat jim z jednoho místa namísto neustálého přepínání mezi účty na sociálních sítích.","Integration possibilities with many VoIP providers worldwide":"Možnosti integrace s mnoha poskytovateli VoIP po celém světě","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Pokud vámi požadovaný poskytovatel není na seznamu, lze vždy použít obecnou metodu integrace, ale neváhejte nám dát vědět! Uděláme vše pro to, abychom poskytovatele přidali.","Unlimited call recording":"Neomezené nahrávání hovorů","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"S neomezenými záznamy hovorů můžete zachytit každou telefonickou interakci, a získat tak cenný zdroj pro zajištění kvality a průběžné školení agentů.","IVR (interactive voice response)":"IVR (interaktivní hlasová odezva)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Tato funkce umožňuje přehrávat přizpůsobené uvítací nebo informační nahrávky, které zaujmou volající. Poskytuje možnost sběru dat během interakce s volajícími a umožňuje jim komunikovat prostřednictvím dotykové signalizace. Volající tak mohou stisknutím číslice vyvolat různé akce, například být přesměrováni na vhodného agenta nebo oddělení nebo požádat o zpětné volání.","Call Devices":"Zařízení pro hovory","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Pokud nechcete vyřizovat hovory prostřednictvím prohlížeče na svém PC, můžete k aplikaci LiveAgent bezproblémově připojit externí hardwarový telefon. Tato funkce umožňuje snadno uskutečňovat nebo přijímat hovory a nabízí alternativní způsob správy telefonických interakcí, který vám nejlépe vyhovuje.","Mobile apps":"Mobilní aplikace","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Pro větší pohodlí vám nabízíme bezplatné mobilní aplikace pro Android a iOS. Tyto aplikace vám umožní snadno spravovat  telefonní hovory LiveAgent i na cestách.","Call queue":"Fronta hovorů","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naše funkce fronty hovorů zajišťuje, že žádné hovory nebudou zmeškány, ani když jsou všichni agenti zaneprázdněni. Příchozí hovory se zařadí do fronty a čekají, dokud nebude k dispozici agent, který může hovor vyřídit.","Create a call center":"Vytvořit call centrum","To complete this step, connect your phone number from VoIP.":"Pro dokončení tohoto kroku propojte své telefonní číslo z VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Jsme téměř u cíle. Zbývá už jen poslední krok! Podívejme se na zákaznický portál a jeho nabídku.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent poskytuje řešení integrovaného call centra, které umožňuje přijímat, vyřizovat a zaznamenávat telefonní hovory jako tikety. V několika krocích tak můžete proměnit svou zákaznickou podporu na dynamické call centrum a eliminovat tak potřebu řešení pro volání třetích stran.","What we offer?":"Co nabízíme?","warning icon":"varovná ikona","What do you need?":"Co potřebujete?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Získejte telefonní číslo od VoIP (poskytovatele internetového hlasového přenosu).","Connect it with your LiveAgent account":"Propojte jej se svým účtem LiveAgent","Call center":"Call centrum","Upgrade your helpdesk to a active call center":"Upgradujte svou zákaznickou podporu na aktivní call centrum","Need help setting up your Call center? Learn more":"Potřebujete pomoci s nastavením svého call centra? Zjistěte více","Chat buttons":"Chat tlačítka","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ty jsou snadno přizpůsobitelné a umožňují zákazníkům okamžitě zahájit živý chat s vašimi agenty přímo z vaší webové stránky. K dispozici je mnoho typů a předdefinovaných návrhů. Určitě se na ně podívejte!","Need help setting up your Chat Buttons? Learn more":"Potřebujete pomoci s nastavením svých chatových tlačítek? Zjistěte více","Chat invitations":"Pozvánky k chatu","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktivně zapojte své zákazníky prostřednictvím zasílání automatických pozvánek na chat na základě konkrétních kritérií, jako jsou navštívené stránky nebo čas strávený na stránce.","Need help setting up your Chat Invitations? Learn more":"Potřebujete pomoci s nastavením svých chatových pozvánek? Zjistěte více","Contact forms":"Kontaktní formuláře","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Tento widget umožňuje zákazníkům rychlé odeslání dotazů nebo zpětné vazby ve formě tiketů přímo z vašeho webu pouhým kliknutím na tlačítko nebo vyplněním formuláře na stránce.","Need help setting up your Contact Forms? Learn more":"Potřebujete pomoci s nastavením svých kontaktních formulářů? Zjistěte více","Call buttons":"Tlačítko volat","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Tato jednoduchá tlačítka umožňují zákazníkům zahájit přímý hovor z webového prohlížeče s dostupným agentem z vašeho týmu v aplikaci LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potřebujete pomoci s nastavením svých tlačítek hovorů? Zjistěte více","Video call buttons":"Tlačítka videohovoru","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Jak už název napovídá, toto tlačítko nabízí možnost přímé interakce a umožňuje zákazníkům a agentům navázat ještě osobnější kontakt.","Need help setting up your Video Call Buttons? Learn more":"Potřebujete pomoci s nastavením svých tlačítek videohovorů? Zjistěte více","You can finish this step by creating any contact widget.":"Tento krok můžete dokončit vytvořením libovolného kontaktního widgetu.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Věděli jste, že s LiveAgentem můžete spravovat i skutečné telefonní hovory?","Create contact widgets for your website":"Vytvořit kontaktní widgety pro své webové stránky","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent poskytuje různé kontaktní widgety, jejichž cílem je zlepšení interaktivních služeb zákazníkům a zefektivnění komunikace. Každý z těchto widgetů nabízí jedinečnou cestu ke spojení se zákazníky, což v konečném důsledku zlepšuje jejich zkušenosti a zvyšuje výkonnost vašich zákaznických služeb.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Základy aplikace LiveAgent už znáte? Pokračujme v nastavení.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Nyní, když jste porozuměli základům, je načase začít s nastavováním softwaru.","How does LiveAgent work?":"Jak LiveAgent funguje?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Software zákaznické podpory LiveAgent je nástroj zákaznického servisu, který pomáhá spravovat a zefektivňovat interakce se zákazníky napříč více kanály, jako je e-mail, živý chat, telefonní hovory a sociální média.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Software automaticky třídí příchozí dotazy zákazníků do tiketů a přiřazuje je příslušnému oddělení nebo agentovi podle předem definovaných pravidel. Poskytuje jednotnou, sdílenou schránku, do které mohou agenti přistupovat a odpovídat na všechny zákaznické dotazy. LiveAgent nabízí také funkce, jako jsou automatizační pravidla, SLA, reporty, analytiky a znalostní databáze, které pomáhají při samoobsluze.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"LiveAgent v podstatě zlepšuje efektivitu vašeho zákaznického servisu a zajišťuje včasné a organizované vyřízení veškeré komunikace se zákazníky.","LiveAgent in a nutshell":"LiveAgent v kostce","What is a ticket?":"Co je tiket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Tiket zákaznické podpory je v podstatě digitálním záznamem zákazníkovy žádosti o pomoc nebo asistenci. Tento tiket obsahuje všechny relevantní informace o problému nebo dotazu zákazníka, včetně jeho kontaktních údajů, povahy problému a jakýchkoli interakcí, které s ním byly ohledně problému vedeny. Tiket může pocházet z různých zdrojů, jako jsou e-maily, telefonní hovory, živé chaty nebo zprávy na sociálních médiích.",Tags:v,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Jak problém postupuje k vyřešení, tiket se aktualizuje o nové akce, odpovědi nebo poznámky. Tiket prochází různými stádii – počínaje stavem „nový“, přes stav „zodpovězeno“, když odpoví agent, stav „otevřeno“, když odpoví zákazník, až po stav „vyřešeno“, když je problém vyřešen. Pokud není tiket znovu otevřen, uzavře svůj cyklus konečným a nezvratným stavem „uzavřen“. Tento systém zajišťuje, že každý problém zákazníka je systematicky sledován, řešen a vyřešen. Pro usnadnění správy a distribuce tiketů je důležité vytvářet oddělení. Tím se účinně delegují pravomoci a odpovědnost týkající se tiketů a je zajištěno, že bude každý tiket nasměrován vhodnému týmu nebo osobě.",Departments:p,"What is a department":"Co je oddělení?",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Oddělení označuje určenou skupinu v rámci organizace, která zpracovává konkrétní tikety nebo dotazy zákazníků. Může představovat různé funkční oblasti v rámci společnosti, jako například „Zákaznický servis“, „Technickou podpora“, „Fakturaci“ nebo „Prodej“, nebo může představovat různé jazykové znalosti či odbornost týmu, jako například „Prodej – angličtina“, „Prodej – němčina“ nebo „Technická podpora – 2. úroveň“. Díky tomu jsou tikety rychle přiřazeny správným lidem, kteří mohou problémy vyřešit pohotověji a efektivněji.","What is an agent?":"Co je agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je člen týmu podpory, který přímo komunikuje se zákazníky a řeší jejich dotazy nebo problémy. Jsou to v podstatě uživatelé softwaru LiveAgent v rámci vašeho účtu LiveAgent, jejichž úkolem je odpovídat na dotazy zákazníků, které přicházejí jako tikety.","Let's start":"Pojďme na to",rocket:d,Finish:m,"Redo unfinished steps":"Přepracovat nedokončené kroky",check:k,next:h,"heading icon":"ikona záhlaví","Skip this step":"Přeskočit tento krok","You are all set":"Máte vše nastaveno","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":`Úspěšně jste dokončili všechny kroky nastavení softwaru zákaznické podpory LiveAgent.
+`,"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Nezapomeňte vyzkoušet všechny dostupné funkce a nástroje. Nezapomeňte, že klíčem k úspěchu s naším softwarem je plné využití jeho možností. Zůstaňte zvídaví, inovativní a vždy připraveni na smysluplné interakce se zákazníky. Jsme nadšeni ze sledování toho, jak vám naše platforma může pomoci zvýšit interakce se zákazníky, zlepšit dobu odezvy a zlepšit celkovou spokojenost zákazníků.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"V případě, že potřebujete pomoc nebo máte dotazy, je naše podpora na dosah jednoho kliknutí. Neváhejte","reach out":"oslovit",Shortcuts:y,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Chcete se v aplikaci LiveAgent pohybovat rychleji a efektivněji? Seznámení se s dostupnými zkratkami zajisté urychlí plnění vašich úkolů a zvýší vaši produktivitu. Navštivte naši speciální stránku se zkratkami. ","Check out shortcuts":"Vyzkoušejte zkratky","Discover the secrets of LiveAgent":"Odhalte tajemství služby LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"A pro ty, kteří se chtějí ponořit hlouběji a skutečně LiveAgent ovládnout, jsme shromáždili sbírku článků a návodů, které pokrývají širokou škálu témat. Tak se pusťte do zkoumání.","Improve your LiveAgent skills":"Zlepšete své LiveAgent dovednosti","We’d love to hear from you.":"Budeme rádi, když se ozvete.","Need support or advice? We’re ready to listen.":"Potřebujete podporu nebo radu? Jsme tu pro vás.","Direct contacts: ":"Přímé kontakty: ","Don't hesitate to contact us! We are available 24/7.":"Neváhejte nás kontaktovat! Jsme k dispozici 24/7.",Email:g,"Chat with us":"Chatujte s námi","Message us":"Napište nám","Contact form":"Kontaktní formulář","Contact for sales purposes:":"Kontakt pro obchodní účely:",Phone:z,"(Toll Free in USA & Canada)":"(V USA a Kanadě bez cla)","(European Union & Worldwide)":"(Evropská unie a celý svět)","Our offices:":"Naše pobočky:","Self-help and system status:":"Stav svépomoci a systému:","Find answers to your questions, day or night.":"Najděte odpovědi na své otázky ve dne i v noci.","Go to our support portal":"Přejít na portál podpory","Support portal":"Portál podpory","Looking for answers?":"Hledáte odpovědi?","Go to status page":"Přejít na stavovou stránku","Status page":"Stavová stránka","Check out our service status":"Zkontrolujte stav našich služeb","Social networks:":"Sociální sítě:","We’re looking forward to talking to you on social media.":"Těšíme se, že si s vámi budeme moci popovídat na sociálních sítích.","Connect with us":"Spojte se s námi","Join our community today":"Připojte se k naší komunitě ještě dnes","Join our journey":"Připojte se k naší cestě","Let's make memories":"Vytvořme si vzpomínky",X:j,"Let's connect":"Propojme se","Join our tribe, let's grow":"Připojte se k našemu kmeni, pojďme se rozrůstat",Youtube:b,"Learn & grow on":"Učit se a růst","Discover and thrive":"Objevovat a rozvíjet se","Email templates":"Šablony e-mailů","Personalize your customer interactions with customizable email templates.":"Personalizujte interakce se zákazníky pomocí přizpůsobitelných e-mailových šablon.","Ticket Filters":"Filtry tiketů","Streamline ticket management by using filters to sort and organize your tickets.":"Zjednodušte správu tiketů pomocí filtrů pro jejich třídění a uspořádání.","Agents ranking":"Hodnocení agentů","Enable your customers to assess the assistance provided by your support agents.":"Umožněte svým zákazníkům hodnotit pomoc, kterou jim poskytli vaši agenti.","Canned Messages":"Předpřipravené zprávy","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Vytvářejte předdefinované odpovědi na často kladené otázky pro rychlé a konzistentní odpovědi.","Automatic Rules":"Automatická pravidla","Improve efficiency by creating predefined actions and workflows with rules.":"Zvyšte efektivitu vytvářením předdefinovaných akcí a pracovních postupů řídících se pravidly.","Ticket Tags":"Značky tiketu","Enhance ticket organization and searchability by creating useful tags.":"Zlepšete organizaci tiketů a možnosti vyhledávání vytvořením užitečných štítků.",Reports:f,"Gain valuable insights into your customer service operations through detailed reports.":"Získejte cenné informace o operacích svého zákaznického servisu prostřednictvím podrobných reportů.","SLA (Service Level Agreement)":"SLA (smlouva o úrovni poskytovaných služeb)","Define and monitor performance standards by creating Service Level Agreements.":"Definujte a sledujte výkonnostní standardy prostřednictvím vytváření smluv o úrovni poskytovaných služeb.","Domain Parking":"Parkování domény","Connect and use your own domain with your LiveAgent account.":"Propojte a používejte svou vlastní doménu s účtem LiveAgent.",Customizations:w,"Personalize your LiveAgent according to your branding needs and preferences":"Přizpůsobte si LiveAgent v souladu s potřebami a preferencemi své značky","Integrations & Plugins":"Integrace a pluginy","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Rozšiřte funkčnost LiveAgentu integrací s různými platformami prostřednictvím pluginů.","Explore Other Features":"Prozkoumat další funkce","Better understand and utilize the full range of features offered by LiveAgent.":"Lépe pochopte a využívejte celou škálu funkcí, které LiveAgent nabízí.","Provide excellent customer service.":"Poskytujte vynikající zákaznický servis.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Chcete-li si LiveAgent skutečně osvojit, podívejte se na naši sbírku návodů a průvodců.","Home tab":"Domovská karta","Open ticket to be solved (if any)":"Otevřít tiket, který má být vyřešen (pokud existuje)","Resolve ticket":"Vyřešit tiket","Show predefined answers":"Zobrazit předdefinované odpovědi","Answer the chat":"Odpovědět na chat","Answer the chat on background":"Odpovědět na chat na pozadí","Open ticket on background":"Otevřít tiket na pozadí","Send message":"Odeslat zprávu","Close ticket tab":"Zavřít kartu tiketu","Close ticket window":"Zavřít okno tiketu","Show canned messages":"Zobrazit předpřipravené zprávy","Cycle through the opened ticket tabs":"Procházet otevřené karty tiketů","Previous or next tab":"Předchozí nebo další karta","Close active tab":"Zavřít aktivní kartu","Answer ticket":"Zodpovědět tiket","Canned message":"Tahák","Predefined answers":"Předpřipravená odpověď","Save time with keyboard shortcuts":"Šetřete čas s klávesovými zkratkami","Use keyboard shortcuts to enhance your skills and productivity.":"Využijte klávesové zkratky k vylepšení svých dovedností a produktivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Pokud je k dispozici zkratka, zobrazí se při najetí myší na určité prvky nápověda."};export{o as Admins,t as Agents,n as Connect,u as Create,w as Customizations,p as Departments,g as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,a as Owner,z as Phone,f as Reports,y as Shortcuts,v as Tags,l as Twitter,s as Viber,i as Whatsapp,j as X,b as Youtube,k as check,A as default,h as next,d as rocket};

package/dist/assets/da-DK.js

@@ -1 +1,2 @@
-const t={"Getting started":"Introduktion","Learn the basics":"Lær det grundlæggende","Contact Us":"Kontakt os"};export{t as default};
+const e="Administrer",t="Medarbejdere",r="Admins",n="Ejer",i="Forbind",a="WhatsApp",o="Viber",s="Facebook",l="Instagram",d="Twitter",g="Opret",u="Tags",c="Afdelinger",m="raket",p="Færdiggør",f="tjek",k="næste",h="Genveje",v="E-mail",b="Telefon",y="X",w="YouTube",A="Rapporter",L="Tilpasningsmuligheder",T={"Getting started":"Introduktion","Learn the basics":"Lær det grundlæggende","Add agents":"Tilføj agenter","Add departments":"Tilføj afdelinger","Connect email accounts":"Forbind e-mail konti","Connect social media":"Forbind sociale medier","Connect messaging apps":"Forbind beskedapps","Create contact widget":"Opret kontakt-widget","Create call center":"Opret call center","Configure customer portal":"Konfigurer kundeportal","Keyboard Shortcuts":"Tastaturgenveje","Improve your CX skills":"Forbedre dine CX-færdigheder","Contact Us":"Kontakt os",Manage:e,"Add agent":"Tilføj Agent","Create agent account to complete this step.":"Opret agentkonto for at fuldføre dette trin.","Next, let's further explore Departments and their purpose.":"Dernæst skal vi udforske afdelinger og deres formål.","Let's start by creating agent accounts for your colleagues and team members.":"Lad os starte med at oprette agentkonti for dine kolleger og teammedlemmer.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agentens konti kan også tildeles bestemte afdelinger, baseret på deres ekspertiseområde — og LiveAgent software giver dig endda mulighed for at styre deres tilladelser og roller.","Types of LiveAgent account":"Typer af LiveAgent konto","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Som standard er der tre agent kontotyper i LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenter kan se, besvare og administrere billetter, finde live chats/opkald, skrive og administrere vidensbaseindhold, administrere kontakter, oprette deres egne dåsesvar & foruddefinerede svar, håndtere deres egne agentprofiler, og se deres egne agentrapporter.",Admins:r,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administratorer, ud over agentrolletilladelser, kan administrere konti for andre agenter og administratorer (men ikke ejerens konto) se alle rapporter, og konfigurere systemindstillingerne.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Ud over admin rolletilladelser, kan ejeren også administrere LiveAgent konto fakturering og betalingsindstillinger.","Now, let’s create agent accounts for your coworkers and set their roles.":"Lad os nu oprette agentkonti for dine kollegaer og indstille deres roller.","Manage agents":"Administrer agenter","Need help configuring your agent accounts? Learn more":`Har brug for hjælp til konfiguration af dine supporterkonti? 
+Få flere oplysninger`,"Custom agent roles (paid feature)":"Brugerdefineret agent roller (betalt funktion)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Ud over standardroller, kan du etablere skræddersyede agent roller og give dem specifikke tilladelser, der passer til dine unikke operationelle behov.","Create new department or rename default one to finish this step.":"Opret en ny afdeling eller omdøb en standard, for at færdiggøre dette trin.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Nu, hvor vi har styr på medarbejdere og afdelinger, er vi nødt til at etablere nogle kommunikationskanaler.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Tilføjelse af afdelinger til din LiveAgent konto kan øge effektiviteten af din kundesupport proces betydeligt.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Formålet med at skabe afdelinger er at sortere og tildele billetter til de respektive teams eller agenter bedst egnet til at håndtere dem. Dette forbedrer ikke kun effektiviteten og produktiviteten af kundesupport, men sikrer også, at kundeforespørgsler håndteres af dem, der har den rette ekspertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Afdelinger giver også mulighed for strukturerede arbejdsgange. Du kan angive regler og adgangstilladelser for hver afdeling, som hjælper med at opretholde et organiseret arbejdsmiljø.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Desuden kan afdelinger levere vigtige data for analyse og indsigt, give et klart billede af hvilke områder modtager flest forespørgsler eller kræver flere ressourcer til at forbedre kundeservice. Afdelingsstrukturen hjælper også med at levere en mere personlig service, da kunden interagerer med specialister, der er fortrolige med deres specifikke bekymringer eller behov.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Din LiveAgent konto har allerede en standard afdeling med navnet “Generelt”. Du er velkommen til at omdøbe den eller tilføje nye afdelinger nu.","Manage departments":"Administrer afdelinger","Need help creating or configuring your departments? Learn more":"Har du brug for hjælp til at oprette eller konfigurere dine afdelinger? Få flere oplysninger","Choose theme":"Vælg tema","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":"Lad os starte med at vælge et kundeportal tema. Der er et par muligheder at vælge imellem. Du kan bruge “Preview” knappen til at tjekke dem først.",Connect:i,"Connect email accounts to complete this step.":"Forbind e-mail-konti for at fuldføre dette trin.","If you are done with email accounts, it’s time to have a look at social media channels.":"Hvis du er færdig med e-mail-konti, er det tid til at få et kig på sociale medie-kanaler.","Create your new helpdesk email address":"Opret din nye helpdesk-e-mailadresse","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Lad os begynde med at forbinde dine e-mail-konti til LiveAgent, så du kan modtage e-mails som billetter og nemt reagere på dem.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"To typer af e-mail-konti skal oprettes i LiveAgent, indgående og udgående . Den samme e-mail-konto bruges ofte som både en indgående og udgående konto.","Incoming email accounts":"Indgående e-mail-konti","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Disse konti modtager din kundes e-mails. Hver e-mail, der sendes til disse konti importeres til LiveAgent, og skaber en billet.","Need help connecting your email accounts? Learn more":"Brug for hjælp til at forbinde dine e-mail-konti? Få flere oplysninger","Outgoing email accounts":"Udgående e-mail-konti","Your Built-in Email Account":"Din Indbyggede E-Mail Konto","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Hver LiveAgent konto har en indbygget e-mail-adresse, der tjener som både en indgående og udgående e-mail-konto. Vi leverer denne postkasse gratis, men den indeholder nogle begrænsninger. Det anbefales til brug under den indledende opsætning af din LiveAgent konto og til grundlæggende test, men ikke til kommunikation med dine kunder.","connect email accounts":"forbind e-mail konti","Your built-in email address is: ":"Din indbyggede e-mail adresse er: ","Feel free to send a test email to this address and see LiveAgent in action!":"Du er velkommen til at sende en test e-mail til denne adresse og se LiveAgent i praksis!","This step requires you to connect any messaging app you prefer.":"Dette trin kræver, at du tilslutter den messaging app, du foretrækker.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Lad os nu introducere et andet vigtigt aspekt af vores værktøj - de forskellige kontakt widgets, som LiveAgent tilbyder for din nemheds skyld.","Connect Messaging apps":"Forbind Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Tilslutning af disse messaging-platforme til LiveAgent giver dig mulighed for at reagere på dine kunder fra en enkelt platform, eliminerer behovet for løbende at skifte mellem forskellige apps eller konti.",Whatsapp:a,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Tilknytning af dine WhatsApp-konti til LiveAgent vil nemt omdanne alle indgående WhatsApp-beskeder til billetter i systemet. Dette gør det muligt for dine agenter nemt og effektivt at reagere på hver kundeforespørgsel, der modtages via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Brug for hjælp til at forbinde dine WhatsApp-konti? Få flere oplysninger",Viber:o,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Ved at integrere dine Viber-konti med LiveAgent, bliver alle indgående Viber-beskeder systematisk omdannet til individuelle billetter på platformen. Dette gør det muligt for dine agenter hurtigt og nemt at behandle hver kundehenvendelse modtaget gennem Viber.","Need help connecting your Viber accounts? Learn more":"Har brug for hjælp til at forbinde dine Viber-konti? Få flere oplysninger",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Tilslut din Facebook-forretningsside og omdan alle indlæg, kommentarer og private beskeder, der sendes til den side, til billetter.","Need help connecting your Facebook accounts? Learn more":"Brug for hjælp til at forbinde dine Facebook-konti? Få flere oplysninger",Instagram:l,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Tilslut din Instagram business side og omdanne alle indlæg, kommentarer og private beskeder, der sendes til den pågældende side, til billetter.","Need help connecting your Instagram accounts? Learn more":"Brug for hjælp til at forbinde dine Instagram-konti? Få flere oplysninger",Twitter:d,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Forbind din Twitter-forretningsside og omdan alle indlæg, kommentarer og private beskeder, der sendes til den side, til billetter.","Need help connecting your X(Twitter) accounts? Learn more":"Har du brug for hjælp til at forbinde dine X(Twitter) konti? Få flere oplysninger","Connecting social media account is needed to finalize this step.":"Tilslutning af konto på sociale medier er nødvendig for at færdiggøre dette trin.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Og hvad med at forbinde WhatsApp eller Viber konti? Med LiveAgent, klarer vi det for dig!","Connect your social media accounts":"Forbind dine konti på sociale medier","connect social media":"forbind sociale medier","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent kan integreres med Facebook, Instagram og X(Twitter) konti og omdanne kommunikation fra disse kanaler til billetter for bedre og nemmere administration. At have alle tilgængelige sociale netværk forbundet til LiveAgent giver dig mulighed for at interagere og svare dine kunder fra et enkelt sted i stedet for konstant at skifte mellem dine konti på sociale medier.","Integration possibilities with many VoIP providers worldwide":"Integrationsmuligheder med mange VoIP-udbydere på verdensplan","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Hvis din ønskede udbyder ikke er på listen, kan den generelle integrationsmetode altid bruges, men du er velkommen til at sige til! Vi vil gøre vores bedste for at tilføje dem.","Unlimited call recording":"Ubegrænset optagelse af telefonsamtaler","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Med ubegrænset optagelse af telefonsamtaler, kan du opfange hver telefoninteraktion, som giver en værdifuld ressource til kvalitetssikring og løbende agent uddannelse.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Denne funktion giver dig mulighed for at afspille individualiserede hilsner eller informative optagelser til kundeinvolvering. Det giver mulighed for dataindsamling under opkaldet og gør det muligt for opkaldskilder at interagere gennem touch-tone signalering. Opkaldere kan bruge forskellige handlinger ved at trykke på numre, såsom at blive dirigeret til den korrekte agent eller afdeling, eller anmode om en tilbagekaldelse.","Call Devices":"Opkaldsenheder","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Hvis du foretrækker ikke at håndtere opkald via din pc-browser, kan du nemt forbinde en ekstern hardware telefon til LiveAgent. Denne funktion giver dig mulighed for nemt at foretage eller besvare opkald, tilbyder en alternativ metode til styring af telefon-interaktioner, der passer bedst til dig.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"For at give dig ekstra bekvemmelighed tilbyder vi gratis mobile applikationer til både Android og iOS-platforme. Disse apps giver dig mulighed for nemt at administrere dine LiveAgent-telefonopkald, mens du er på farten.","Call queue":"Opkaldskø","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Vores Opkaldskø-funktion sikrer, at ingen opkald forbliver ubesvaret, når alle agenter er optaget. Indgående opkald kommer i en kø og afventer deres tur, indtil den næste tilgængelige agent kan håndtere opkaldet.","Create a call center":"Opret et callcenter","To complete this step, connect your phone number from VoIP.":"For at fuldføre dette trin, skal du tilslutte dit telefonnummer fra VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Vi er næsten færdige. Bare et sidste skridt! Lad os tage et kig på kundeportalen, og hvad det tilbyder.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent tilbyder en integreret call center løsning, der giver dig mulighed for at modtage, besvare og logge telefonopkald som billetter. Så med et par skridt, kan du forvandle din helpdesk til et dynamisk callcenter og derved eliminere behovet for tredjeparts-opkald løsninger.","What we offer?":"Hvad tilbyder vi?","warning icon":"advarselsikon","What do you need?":"Hvad har du brug for?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Få et telefonnummer fra en VoIP (voice-over-internet provider).","Connect it with your LiveAgent account":"Forbind den med din LiveAgent konto","Call center":"Call center","Upgrade your helpdesk to a active call center":"Opgrader dit helpdesk til et aktivt call center","Need help setting up your Call center? Learn more":"Har du brug for hjælp til at konfigurere dit Call center? Få flere oplysninger","Chat buttons":"Chat knapper","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Disse kan nemt tilpasses og giver dine kunder mulighed for øjeblikkeligt at indlede en live chat med dine agenter, lige fra din webside. Der er mange typer og foruddefinerede designs til rådighed. Sørg for at tjekke dem ud!","Need help setting up your Chat Buttons? Learn more":"Har du brug for hjælp til at konfigurere dine chatknapper? Få flere oplysninger","Chat invitations":"Chat invitationer","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktivt engagere dine kunder ved at sende automatiserede chatinvitationer, baseret på specifikke kriterier, såsom besøgte sider eller tid brugt på en side.","Need help setting up your Chat Invitations? Learn more":"Har du brug for hjælp til at konfigurere dine chatinvitationer? Få flere oplysninger","Contact forms":"Kontaktformer","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Denne widget giver kunderne mulighed for hurtigt at sende deres spørgsmål eller feedback som billetter direkte fra din webside ved blot at klikke på en knap eller udfylde en formular på siden.","Need help setting up your Contact Forms? Learn more":"Har du brug for hjælp til at konfigurere dine kontaktformularer? Få flere oplysninger","Call buttons":"Kalde knapper","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Disse enkle knapper lader dine kunder starte et direkte opkald fra deres webbrowser med en tilgængelig agent fra dit team i LiveAgent.","Need help setting up your Call Buttons? Learn more":"Har du brug for hjælp til opsætning af dine opkaldsknapper? Få flere oplysninger","Video call buttons":"Knapper til videoopkald","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Som navnet antyder, muliggør denne knap ansigt-til-ansigt interaktion, giver kunder og agenter mulighed for en endnu mere personlig forbindelse.","Need help setting up your Video Call Buttons? Learn more":"Har du brug for hjælp til at konfigurere dine Video Call Buttons? Få flere oplysninger","You can finish this step by creating any contact widget.":"Du kan afslutte dette trin ved at oprette enhver kontakt widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Vidste du, at med LiveAgent, er du også i stand til at styre faktiske telefonopkald?","Create contact widgets for your website":"Opret kontaktwidgets til din hjemmeside","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent leverer forskellige kontaktwidgets, der har til formål at forbedre din interaktive kundeservice oplevelse og strømline kommunikation. Hver af disse widgets tilbyder en unik vej til at skabe en forbindelse til kunderne og i sidste ende forbedre deres oplevelse og øge din kundeservice ydeevne.",Create:g,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Allerede bekendt med de grundlæggende elementer i LiveAgent? Lad os gå videre med opsætningen.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Nu, hvor du har forstået det grundlæggende, er det tid til at begynde at oprette softwaren.","How does LiveAgent work?":"Hvordan fungerer LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software er et kundeservice værktøj, der hjælper med at styre og strømline interaktioner med kunder på tværs af flere kanaler, såsom e-mail live chat, telefonopkald og sociale medier.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Softwaren sorterer indgående kundeforespørgsler automatisk til billetter og tildeler dem til den relevante afdeling eller agent ved hjælp af foruddefinerede regler. Det har en enkelt, delt indbakke, hvor agenter kan få adgang til og besvare alle kundeforespørgsler. LiveAgent tilbyder også funktioner som automatiseringsregler, SLA, rapporter, analyser og en vidensbase, der hjælper med selvbetjening.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Kort sagt, forbedrer LiveAgent effektiviteten af din kundeservice og sikrer, at al kundekommunikation håndteres rettidigt og organiseret.","LiveAgent in a nutshell":"LiveAgent i nøddeskal","What is a ticket?":"Hvad er en billet?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"En helpdesk-billet er i bund og grund en digital registrering af en kundes anmodning om hjælp eller assistance. Denne billet indeholder alle relevante oplysninger om kundens problem eller forespørgsel, herunder deres kontaktoplysninger, hvad problemet er, og eventuelle interaktioner der har været med kunden om spørgsmålet. Billetten kan stamme fra forskellige kilder, såsom e-mails, telefonopkald, live chats, eller sociale mediebeskeder.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Efterhånden som problemet skrider frem mod en løsning, bliver billetten opdateret med nye handlinger, svar eller noter. Billetten går gennem forskellige stater - begyndende fra at være 'ny', til at være 'svar', når en agent svarer, 'åben', når kunden svarer, og endelig 'løst', når problemet er løst. Hvis billetten ikke genåbnes, vil den afslutte sin cyklus med den endelige og irreversible ‘lukkede’ status. Dette system sikrer, at hver kundes problem systematisk spores, behandles og løses. For at hjælpe med at styre og distribuere billetter, er det vigtigt at oprette afdelinger. Dette uddelegerer effektivt myndighed og ansvar vedrørende billetterne, for at sikre, at hver billet bliver sendt til det rigtige team eller person.",Departments:c,"What is a department":"Hvad er en afdeling",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'En afdeling henviser til en udpeget gruppe indenfor den organisation, der håndterer specifikke billetter eller kundeforespørgsler. Det kan repræsentere forskellige funktionelle områder i en virksomhed som "Kundeservice", "Teknisk support", "Fakturering" eller "Salg" eller det kan repræsentere forskellige sprogfærdigheder eller teamfærdigheder som “Salg - engelsk”, “Salg - tysk” eller “Teknisk - 2. niveau”. Dette sikrer, at billetter hurtigt tildeles de rigtige mennesker, som kan løse problemer hurtigere og mere effektivt.',"What is an agent?":"Hvad er en agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"En agent er medlem af dit supportteam, der interagerer direkte med dine kunder for at løse deres forespørgsler eller problemer. De er hovedsageligt brugere af LiveAgent software inden for din LiveAgent konto, som har til opgave at besvare kundehenvendelser, der ankommer som billetter.","Let's start":"Lad os komme i gang",rocket:m,Finish:p,"Redo unfinished steps":"Fortryd ufærdige trin",check:f,next:k,"heading icon":"overskriftsikon","Skip this step":"Spring dette trin over","You are all set":"Så er det klaret","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Du har gennemført alle trin i opsætningen af din LiveAgent Helpdesk-software.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Sørg for at eksperimentere med alle de forskellige funktioner og værktøjer til rådighed. Husk, nøglen til succes med software som dette, er at gøre fuld brug af dens muligheder. Forbliv nysgerrig, innovativ og altid klar til meningsfulde kundeinteraktioner. Vi glæder os til at se, hvordan denne platform vil hjælpe dig med at øge dine kunders interaktioner, forbedre svartider, og forbedre den samlede kundetilfredshed.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Hvis du har brug for hjælp eller har forespørgsler, er vores support blot et klik væk. Tøv aldrig med at ","reach out":"kontakte os",Shortcuts:h,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Vil du gerne navigere hurtigere og mere effektivt gennem LiveAgent? Gør dig fortrolig med tilgængelige genveje, som helt sikkert vil fremskynde dine opgaver og forbedre din produktivitet. Besøg vores dedikerede genvejsside. ","Check out shortcuts":"Tjek genveje","Discover the secrets of LiveAgent":"Se LiveAgents hemmeligheder","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Og for dem, der er ivrige efter at dykke dybere og virkelig mestre LiveAgent, har vi samlet nogle how-to artikler og guider, der dækker en bred vifte af emner. Så begynd bare at udforske.","Improve your LiveAgent skills":"Forbedre dine LiveAgent færdigheder","We’d love to hear from you.":"Vi vil meget gerne høre fra dig.","Need support or advice? We’re ready to listen.":"Har du brug for support eller rådgivning? Vi er klar til at lytte.","Direct contacts: ":"Direkte kontakter: ","Don't hesitate to contact us! We are available 24/7.":"Tøv ikke med at kontakte os! Vi er tilgængelige 24/7.",Email:v,"Chat with us":"Chat med os","Message us":"Send os en besked","Contact form":"Kontakt formular","Contact for sales purposes:":"Kontakt til salgsformål:",Phone:b,"(Toll Free in USA & Canada)":"(Ring gratis i USA & Canada)","(European Union & Worldwide)":"(Den Europæiske Union Og På Verdensplan)","Our offices:":"Vores kontorer:","Self-help and system status:":"Selvhjælps- og systemstatus:","Find answers to your questions, day or night.":"Find svar på dine spørgsmål, dag eller nat.","Go to our support portal":"Gå til vores supportportal","Support portal":"Support portal","Looking for answers?":"Leder du efter svar?","Go to status page":"Gå til statussiden","Status page":"Statusside","Check out our service status":"Tjek vores service status","Social networks:":"Sociale netværk:","We’re looking forward to talking to you on social media.":"Vi glæder os til at tale med dig på sociale medier.","Connect with us":"Opnå forbindelse med os","Join our community today":"Bliv medlem af vores fællesskab i dag","Join our journey":"Deltag i vores rejse","Let's make memories":"Lad os skabe minder",X:y,"Let's connect":"Lad os oprette forbindelse","Join our tribe, let's grow":"Deltag, lad os vokse",Youtube:w,"Learn & grow on":"Lær & voks på","Discover and thrive":"Opdag og trives","Email templates":"E-mail-skabeloner","Personalize your customer interactions with customizable email templates.":"Tilpas dine kundeinteraktioner med tilpasselige e-mail-skabeloner.","Ticket Filters":"Billetfiltre","Streamline ticket management by using filters to sort and organize your tickets.":"Strømlin billethåndtering ved hjælp af filtre for at sortere og organisere dine billetter.","Agents ranking":"Agenters rangordner","Enable your customers to assess the assistance provided by your support agents.":"Gør det muligt for dine kunder at vurdere hjælpen fra dine supportagenter.","Canned Messages":"Dåsesvar","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Opret foruddefinerede svar på ofte stillede spørgsmål for hurtige og konsistente svar.","Automatic Rules":"Automatiske Regler","Improve efficiency by creating predefined actions and workflows with rules.":"Forbedre effektiviteten ved at skabe foruddefinerede handlinger og arbejdsgange med regler.","Ticket Tags":"Billet Tags","Enhance ticket organization and searchability by creating useful tags.":"Forbedre billet-organisation og søgbarhed, ved at skabe nyttige tags.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Få værdifuld indsigt i dine kundeserviceydelser gennem detaljerede rapporter.","SLA (Service Level Agreement)":"SLA (Service Level Agreement)","Define and monitor performance standards by creating Service Level Agreements.":"Definer og overvåg præstationsstandarder ved at oprette Service Level Agreements.","Domain Parking":"Domæne Parkering","Connect and use your own domain with your LiveAgent account.":"Forbind og brug dit eget domæne med din LiveAgent konto.",Customizations:L,"Personalize your LiveAgent according to your branding needs and preferences":"Tilpas din LiveAgent i henhold til dine brandingbehov og præferencer","Integrations & Plugins":"Integrationer og Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Udvid funktionaliteten af LiveAgent ved at integrere med forskellige platforme via plugins.","Explore Other Features":"Udforsk Andre Funktioner","Better understand and utilize the full range of features offered by LiveAgent.":"Bedre forstå og udnytte det fulde udvalg af funktioner, der tilbydes af LiveAgent.","Provide excellent customer service.":"Yde fremragende kundeservice.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"For virkelig at mestre LiveAgent, tjek vores samling af how-to artikler og guider.","Home tab":"Startsidefanen","Open ticket to be solved (if any)":"Åbn billetten, der skal løses (hvis nogen)","Resolve ticket":"Løs sag","Show predefined answers":"Vis foruddefinerede svar","Answer the chat":"Besvar chatten","Answer the chat on background":"Svar på chatten i baggrunden","Open ticket on background":"Åbn billet i baggrunden","Send message":"Send besked","Close ticket tab":"Luk billetfanen","Close ticket window":"Luk billetvinduet","Show canned messages":"Vis dåse beskeder","Cycle through the opened ticket tabs":"Gå igennem de åbnede billetfaner","Previous or next tab":"Forrige eller næste fane","Close active tab":"Luk aktiv tab","Answer ticket":"Svar sag","Canned message":"Slettet meddelelse","Predefined answers":"Foruddefineret svar","Save time with keyboard shortcuts":"Spar tid med tastaturgenveje","Use keyboard shortcuts to enhance your skills and productivity.":"Brug tastaturgenveje til at forbedre dine færdigheder og produktivitet.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Når du holder markøren over visse dele, vil et værktøjstip blive vist, hvis en genvej er tilgængelig."};export{r as Admins,t as Agents,i as Connect,g as Create,L as Customizations,c as Departments,v as Email,s as Facebook,p as Finish,l as Instagram,e as Manage,n as Owner,b as Phone,A as Reports,h as Shortcuts,u as Tags,d as Twitter,o as Viber,a as Whatsapp,y as X,w as Youtube,f as check,T as default,k as next,m as rocket};

package/dist/assets/de-DE.js

@@ -1 +1 @@
-const e={"Getting started":"Erste Schritte","Learn the basics":"Lernen Sie die Grundlagen","Contact Us":"Kontaktieren Sie uns"};export{e as default};
+const e="Verwalten",n="Agenten",t="Admins",i="Besitzer",r="Verbinden",a="WhatsApp",s="Viber",o="Facebook",u="Instagram",l="Twitter",c="Erstellen",d="Markierungen",h="Abteilungen",g="Rakete",m="Beenden",f="Prüfen",p="Nächstes",b="Abkürzungen",v="E-Mail",w="Telefon",k="X",A="YouTube",S="Berichte",y="Anpassungen",z={"Getting started":"Erste Schritte","Learn the basics":"Lernen Sie die Grundlagen","Add agents":"Agenten hinzufügen","Add departments":"Abteilungen hinzufügen","Connect email accounts":"E-Mail-Konten verbinden","Connect social media":"Soziale Medien verbinden","Connect messaging apps":"Nachrichten-Apps verbinden","Create contact widget":"Kontakt-Widget erstellen","Create call center":"Call Center erstellen","Configure customer portal":"Kundenportal konfigurieren","Keyboard Shortcuts":"Tastaturkürzel","Improve your CX skills":"Verbessern Sie Ihre CX-Fähigkeiten","Contact Us":"Kontaktieren Sie uns",Manage:e,"Add agent":"Agent hinzufügen","Create agent account to complete this step.":"Erstellen Sie ein Agentenkonto, um diesen Schritt abzuschließen.","Next, let's further explore Departments and their purpose.":"Sehen wir uns als nächstes Abteilungen und ihren Zweck an.","Let's start by creating agent accounts for your colleagues and team members.":"Beginnen wir, indem wir für Ihre Kolleg/innen und Teammitglieder Agentenkonten erstellen.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agentenkonten können, basierend auf ihrem Fachgebiet, auch spezifischen Abteilungen zugewiesen werden und die LiveAgent-Software erlaubt es Ihnen sogar, ihre Genehmigungen und Regeln zu verwalten.","Types of LiveAgent account":"Arten von LiveAgent-Konten","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Standardmäßig gibt es bei LiveAgent drei Arten von Agentenkonten. Agent, Admin und Inhaber.",Agents:n,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenten können Tickets ansehen, beantworten und verwalten, Live-Chats/Anrufe annehmen, Inhalte für die Wissensdatenbank verfassen und verwalten, Kontakte verwalten, eigene vorgefertigte Nachrichten & vordefinierte Antworten kreieren, eigene Agentenprofile verwalten und Agentenberichte ansehen.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins können zusätzlich zu den Berechtigungen der Agentenrollen auch die Konten anderer Agenten und Admins verwalten (aber nicht das Konto des Inhabers), alle Berichte ansehen und die Systemeinstellungen konfigurieren.",Owner:i,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Zusätzlich zu den Berechtigungen der Adminrolle kann der Inhaber auch die Abrechnungs- und Zahlungseinstellungen auf LiveAgent verwalten.","Now, let’s create agent accounts for your coworkers and set their roles.":"Erstellen wir nun Agentenkonten für Ihre Mitarbeiter und legen wir ihre Rollen fest.","Manage agents":"Agenten verwalten","Need help configuring your agent accounts? Learn more":"Brauchen Sie Hilfe bei der Konfiguration Ihrer Agentenkonten? Erfahren Sie mehr","Custom agent roles (paid feature)":"Benutzerdefinierte Agentenrollen (kostenpflichtige Funktion)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Zusätzlich zu den standardmäßigen Rollen können Sie maßgeschneiderte Agentenrollen einrichten und ihnen spezielle Berechtigungen geben, die Ihren einzigartigen Betriebsanforderungen entsprechen.","Create new department or rename default one to finish this step.":"Erstellen Sie eine neue Abteilung oder benennen Sie die standardmäßige Abteilung um, um diesen Schritt abzuschließen.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Da wir nun mit den Agenten und Abteilungen fertig sind, müssen wir Kommunikationskanäle etablieren.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Wenn Sie in Ihrem LiveAgent-Konto Abteilungen hinzufügen, können sie die Effizienz des Kundensupportprozesses erheblich verbessern.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Der Zweck von Abteilungen ist es, Tickets zu sortieren und sie den Teams oder Agenten zuzuweisen, die am besten mit ihnen umgehen können. Das verbessert nicht nur die Effizienz und Produktivität des Kundensupports, sondern sorgt auch dafür, dass Kundenanfragen von den Personen mit der richtigen Expertise abgewickelt werden.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Abteilungen ermöglichen strukturierte Workflows. Sie können für jede Abteilung Regeln und Zugriffsberechtigungen festlegen, was hilft, ein organisiertes Arbeitsumfeld zu pflegen.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Zusätzlich können Abteilungen wichtige Daten für die Analyse und Einblicke bereitstellen, was klar zeigt, welche Bereichen die meisten Anfragen erhalten oder mehr Ressourcen erfordern, um den Kundenservice verbessern zu können. Die Abteilungsstruktur hilft auch dabei, einen personalisierteren Dienst bereitzustellen, wenn der Kunde mit Spezialisten spricht, die über seine Anliegen und Bedürfnisse Bescheid wissen.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Ihr LiveAgent-Konto verfügt bereits über eine Standardabteilung namens „Allgemein“. Benennen Sie sie um oder fügen Sie neue Abteilungen hinzu.","Manage departments":"Abteilungen verwalten","Need help creating or configuring your departments? Learn more":"Benötigen Sie Hilfe bei der Erstellung oder Konfiguration Ihrer Abteilungen? Erfahren Sie mehr","Choose theme":"Stil auswählen","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":'Beginnen wir, indem wir für das Kundenportal einen Stil auswählen. Sie können aus mehreren Optionen wählen. Verwenden Sie den "Vorschau"-Knopf, um sie zuerst anzusehen.',Connect:r,"Connect email accounts to complete this step.":"Verbinden Sie E-Mail-Konten, um diesen Schritt abzuschließen.","If you are done with email accounts, it’s time to have a look at social media channels.":"Wenn Sie mit den E-Mail-Konten fertig sind, ist es Zeit, sich die Soziale-Medien-Kanäle anzusehen.","Create your new helpdesk email address":"Erstellen Sie Ihre neue Helpdesk-E-Mail-Adresse","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Beginnen wir, indem wir Ihre E-Mail-Konten mit LiveAgent verbinden, sodass Sie E-Mails als Tickets erhalten und mühelos auf sie antworten können.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Auf LiveAgent müssen zwei Arten von E-Mail-Konten eingerichtet werden, eintreffend und ausgehend. Oft wird das gleiche E-Mail-Konto für beide verwendet.","Incoming email accounts":"Eingehende E-Mail-Konten","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Diese Konten erhalten die E-Mails Ihrer Kunden. Jede E-Mail, die an diese Konten gesendet wird, wird auf LiveAgent als Ticket importiert.","Need help connecting your email accounts? Learn more":"Brauchen Sie Hilfe bei der Verbindung Ihrer E-Mail-Konten? Erfahren Sie mehr","Outgoing email accounts":"Ausgehende E-Mail-Konten","Your Built-in Email Account":"Ihr eingebautes E-Mail-Konto","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Jedes LiveAgent-Konto hat eine eingebaute E-Mail-Adresse, die sowohl als eintreffendes als auch als ausgehendes E-Mail-Konto dient. Wir stellen diesen Posteingang kostenlos zur Verfügung, jedoch hat er einige Begrenzungen. Er wird bei der ersten Einrichtung Ihres LiveAgent-Kontos und für die Grundtestung empfohlen, aber nicht für die Kommunikation mit Ihren Kunden.","connect email accounts":"E-Mail-Konten verbinden","Your built-in email address is: ":"Ihre eingebaute E-Mail-Adresse ist: ","Feel free to send a test email to this address and see LiveAgent in action!":"Senden Sie gerne eine Test-E-Mail an diese Adresse und sehen Sie LiveAgent in Aktion!","This step requires you to connect any messaging app you prefer.":"Dieser Schritt erfordert, dass Sie eine Nachrichten-App Ihrer Wahl verbinden.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Nun möchten wir einen weiteren wichtigen Aspekt unseres Tools vorstellen - die große Auswahl von Kontakt-Widgets, die LiveAgent zur Verfügung stellt.","Connect Messaging apps":"Nachrichten-Apps verbinden","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Wenn Sie diese Nachrichtenplattformen mit LiveAgent verbinden, können Sie von einer einzigen Plattform aus auf Kunden antworten, sodass Sie nicht ständig zwischen verschiedenen Apps oder Konten wechseln müssen.",Whatsapp:a,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Durch die Verbindung Ihrer WhatsApp-Konten mit LiveAgent werden alle eintreffenden WhatsApp-Nachrichten innerhalb des Systems in Tickets verwandelt. So können Ihre Agenten ganz einfach und effizient über WhatsApp auf jede Kundenanfrage antworten.","Need help connecting your WhatsApp accounts? Learn more":"Brauchen Sie Hilfe bei der Verbindung Ihrer WhatsApp-Konten? Erfahren Sie mehr",Viber:s,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Durch die Integration Ihrer Viber-Konten mit LiveAgent werden alle eintreffenden Viber-Nachrichten auf der Plattform systemisch in individuelle Tickets verwandelt. So können Ihre Agenten rasch und mühelos auf jede Kundenanfrage, die über Viber eingegangen ist, antworten.","Need help connecting your Viber accounts? Learn more":"Brauchen Sie Hilfe bei der Verbindung Ihrer Viber-Konten? Erfahren Sie mehr",Facebook:o,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Verbinden Sie Ihre Geschäftsseite auf Facebook und verwandeln Sie alle Beiträge, Kommentare und Privatnachrichten, die an die Seite geschickt wurden, in Tickets.","Need help connecting your Facebook accounts? Learn more":"Brauchen Sie Hilfe bei der Verbindung Ihrer Facebook-Konten? Erfahren Sie mehr",Instagram:u,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Verbinden Sie Ihre Geschäftsseite auf Instagram und verwandeln Sie alle Beiträge, Kommentare und Privatnachrichten, die an die Seite gesendet wurden, in Tickets.","Need help connecting your Instagram accounts? Learn more":"Brauchen Sie Hilfe bei der Verbindung Ihrer Instagram-Konten? Erfahren Sie mehr",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Verbinden Sie Ihre Geschäftsseite auf Twitter und verwandeln Sie alle Beiträge, Kommentare und Privatnachrichten, die an die Seite gesendet wurden, in Tickets.","Need help connecting your X(Twitter) accounts? Learn more":"Brauchen Sie Hilfe bei der Verbindung Ihrer X-Konten (Twitter)? Erfahren Sie mehr","Connecting social media account is needed to finalize this step.":"Um diesen letzten Schritt abzuschließen, müssen Sie Soziale-Medien-Konten verbinden.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Und wie wäre es damit, Ihre WhatsApp- oder Viber-Konten zu verbinden? Mit LiveAgent ist das möglich!","Connect your social media accounts":"Verbinden Sie Ihre Soziale-Medien-Konten","connect social media":"Soziale Medien verbinden","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent kann mit Konten von Facebook, Instagram und X (Twitter) integriert werden und verwandelt die Kommunikation von diesen Kanälen für eine bessere und leichtere Verwaltung in Tickets. Wenn all Ihre sozialen Netzwerke mit LiveAgent verbunden sind, können Sie von einem Ort aus mit Kunden interagieren und ihnen Antworten geben, anstatt ständig zwischen Konten wechseln zu müssen.","Integration possibilities with many VoIP providers worldwide":"Integrationsmöglichkeiten mit vielen VoIP-Anbietern weltweit","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Wenn Ihr gewünschter Anbieter nicht auf der Liste steht, können Sie immer die allgemeine Integrationsmethode verwenden, aber sagen Sie uns auf jeden Fall Bescheid! Wir werden unser Bestes geben, Ihren Anbieter hinzuzufügen.","Unlimited call recording":"Unbegrenzte Anrufaufzeichnung ","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Mit der unbegrenzten Anrufaufzeichnung können Sie jede Interaktion über das Telefon festhalten, was für die Qualitätskontrolle und die laufende Schulung von Agenten eine wertvolle Ressource ist.","IVR (interactive voice response)":"IVR (Interaktive Sprach-Rückmeldungen)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Mit dieser Funktion können Sie benutzerdefinierte Begrüßungen oder informative Aufzeichnungen abspielen, um das Interesse der Anrufer dank Touch-Tone-Signaling aufrechtzuerhalten. Anrufer können diverse Handlungen auslösen, indem sie auf Zahlen drücken, zum Beispiel können sie an den richtigen Agenten oder die richtige Abteilung weitergeleitet werden oder einen Rückruf anfordern.","Call Devices":"Anrufgeräte","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Wenn Sie Anrufe lieber über Ihren PC-Browser abwickeln, können Sie ein externes Hardware-Telefon ganz einfach mit LiveAgent verbinden. Diese Funktion erlaubt es Ihnen, Anrufe mühelos zu tätigen und zu beantworten. So haben Sie eine praktische Alternative für die Verwaltung von Telefoninteraktionen.","Mobile apps":"Mobile Apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Für noch mehr Komfort bieten wir kostenlose Mobilanwendungen für Android und iOS an. Diese Apps erlauben es Ihnen, Ihre Telefonanrufe auch unterwegs mühelos zu verwalten.","Call queue":"Anrufwarteschlange","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Unsere Wartenschlangenfunktion sorgt dafür, dass keine Anrufe verpasst werden, selbst wenn alle Agenten beschäftigt sind. Eintreffende Anrufe werden in eine Schlange gestellt bis der nächste Agent verfügbar ist.","Create a call center":"Callcenter erstellen","To complete this step, connect your phone number from VoIP.":"Verbinden Sie Ihre Telefonnummer von VoIP, um diesen Schritt abzuschließen.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Wir sind fast fertig. Nur noch ein Schritt! Sehen wir uns nun das Kundenportal an und was es zu bieten hat.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent bietet eine integrierte Callcenter-Lösung, mit der Sie Telefonanrufe als Tickets erhalten, beantworten und protokollieren können. Mit nur wenigen Schritten können Sie Ihren Heldpesk also in ein dynamisches Callcenter verwandeln und müssen dafür keine Anruflösungen von Drittanbietern verwenden.","What we offer?":"Was bieten wir an?","warning icon":"Warnungssymbol","What do you need?":"Was benötigen Sie?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Erhalten Sie eine Telefonnummer von VoIP (Voice Over Internet Provider).","Connect it with your LiveAgent account":"Mit LiveAgent-Konto verbinden","Call center":"Callcenter","Upgrade your helpdesk to a active call center":"Upgraden Sie Ihren Helpdesk zu einem aktiven Callcenter.","Need help setting up your Call center? Learn more":"Brauchen Sie Hilfe bei der Einrichtung Ihres Callcenters? Erfahren Sie mehr","Chat buttons":"Chat Buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Sie sind sehr anpassbar und ermöglichen es Ihren Kunden, von der Webseite aus sofort einen Live-Chat mit einem Agenten zu starten. Es stehen viele verschiedene vordefinierte Designs zur Verfügung. Sehen Sie sich alle an!","Need help setting up your Chat Buttons? Learn more":"Brauchen Sie Hilfe bei der Einrichtung Ihrer Chat-Schaltflächen? Erfahren Sie mehr","Chat invitations":"Chateinladungen","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Interagieren Sie mit Kunden auf proaktive Weise, indem Sie automatisierte Chateinladungen basierend auf spezifischen Kriterien wie besuchte Seiten oder auf der Seite verbrachte Zeit versenden.","Need help setting up your Chat Invitations? Learn more":"Brauchen Sie Hilfe bei der Einrichtung Ihrer Chateinladungen? Erfahren Sie mehr","Contact forms":"Kontaktformulare","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Mit diesem Widget können Kunden ihre Anfragen oder Rückmeldungen direkt auf der Webseite schnell als Tickets einsenden, indem sie einfach auf eine Schaltfläche klicken oder ein Formular ausfüllen.","Need help setting up your Contact Forms? Learn more":"Brauchen Sie Hilfe bei der Einrichtung Ihrer Kontaktformulare? Erfahren Sie mehr","Call buttons":"Anruf Buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Diese simplen Schaltflächen erlauben es Ihren Kunden, auf LiveAgent direkt von ihrem Webbrowser aus einen Anruf mit einem verfügbaren Agenten Ihres Teams starten.","Need help setting up your Call Buttons? Learn more":"Brauchen Sie Hilfe bei der Einrichtung Ihrer Anruf-Schaltflächen? Erfahren Sie mehr","Video call buttons":"Video-Anrufschaltflächen","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Wie der Name schon sagt, bietet diese Schaltfläche die Gelegenheit, einer persönlichen Interaktion, sodass Kunden und Agenten sich noch besser vernetzen können.","Need help setting up your Video Call Buttons? Learn more":"Brauchen Sie Hilfe bei der Einrichtung Ihrer Videoanruf-Schaltflächen? Erfahren Sie mehr","You can finish this step by creating any contact widget.":"Sie können diesen Schritt abschließen, indem Sie ein Kontakt-Widget erstellen.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Wussten Sie, dass Sie mit LiveAgent auch Telefonanrufe verwalten können?","Create contact widgets for your website":"Erstellen Sie Kontakt-Widgets für Ihre Webseite","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent bietet verschiedene Kontakt-Widgets an, die das Ziel haben, Ihr interaktives Kundenservice-Erlebnis zu verbessern und die Kommunikation zu vereinheitlichen.",Create:c,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Sind Sie bereits mit den Grundlagen von LiveAgent vertraut? Machen wir mit der Einrichtung weiter.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Da Sie die Grundlagen nun verstanden haben, ist es Zeit, die Software einzurichten.","How does LiveAgent work?":"Wie funktioniert LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Die Helpdesk-Software von LiveAgent ist ein Kundenservicetool, das hilft, Interaktionen mit Kunden über mehrere Kanäle wie E-Mail, Live-Chat, Telefonanrufe und soziale Medien zu verwalten und zu vereinheitlichen.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Die Software sortiert eintreffende Kundenanfragen automatisch in Tickets und weist sie mithilfe von vordefinierten Regeln der passenden Abteilung oder dem passenden Agenten zu. Sie bietet einen einzigen, geteilten Posteingang zu, in dem auf alle Kundenanfragen zugegriffen und diese beantwortet werden können. LiveAgent hat auch Funktionen wie Automatisierungsregeln, SLAs, Berichte, Analyse und eine Wissensdatenbank, die die Selbstbedienung unterstützen.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Im Grunde verbessert LiveAgent also die Effizienz Ihres Kundenservices und sorgt dafür, dass die gesamte Kundenkommunikation zeitgerecht und gut organisiert abgewickelt werden kann.","LiveAgent in a nutshell":"LiveAgent auf einen Blick","What is a ticket?":"Was ist ein Ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Ein Helpdesk-Ticket ist eine digitale Aufzeichnung einer Kundenanfrage um Hilfe oder Unterstützung. Dieses Ticket enthält alle relevanten Informationen über das Problem oder die Anfrage des Kunden, inklusive seiner Kontaktdetails, des Problems und jeglicher bisheriger Interaktionen mit dem Kunden bezüglich des Problems. Das Ticket kann von verschiedenen Quellen stammen, wie E-Mail, Telefonanrufe, Live-Chats oder Nachrichten auf sozialen Medien.",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Im Laufe der Ticketlösung werden in dem Ticket verschiedene Handlungen, Antworten oder Notizen hinzugefügt. Das Ticket durchläuft mehrere Stadien - angefangen mit 'Neu'; über 'Beantwortet', wenn ein Agent das Ticket beantwortet; 'Offen', wenn der Kunde eine Antwort sendet und zuletzt 'Gelöst', wenn das Problem beseitigt wurde. Wenn ein Ticket nicht erneut geöffnet wird, kommt der Kreislauf mit dem letzten und unwiderruflichen Status 'Geschlossen' zu einem Ende. Dieses System sorgt dafür, dass alle Kundenprobleme systematisch getrackt, angesprochen und gelöst werden. Um die Verwaltung und Verteilung von Tickets zu unterstützen, ist es wichtig, Abteilungen einzurichten. Mit ihnen kann die Autorität und Verantwortung von Tickets effektiv bestimmt werden, sodass jedes Ticket an das richtige Team oder die richtige Person gelangt.",Departments:h,"What is a department":"Was ist eine Abteilung",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':`Eine Abteilung bezeichnet eine eigene Gruppe innerhalb einer Organisation, die spezifische Tickets oder Kundenanfragen bearbeitet. Sie kann verschiedene funktionale Bereiche innerhalb eines Unternehmens darstellen, wie "Kundenservice', "technischer Support", "Abrechnung", "Vertrieb" oder aber verschiedene Sprachen und Kompetenzen wie "Vertrieb - Englisch", "Vertrieb - Deutsch" oder "Technisch - 2. Stufe". Abteilungen sorgen dafür, dass Tickets schnell an die richtigen Personen gessendet werden, die Probleme schnell und effizient lösen können.`,"What is an agent?":"Was ist ein Agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Ein Agent ist ein Mitglied Ihres Supportteams, der direkt mit Kunden interagiert, um ihre Anfragen oder Probleme zu lösen. Agenten nutzen die LiveAgent-Software in Ihrem LiveAgent-Konto, um Kundenanfragen, die als Tickets eintreffen, zu beantworten.","Let's start":"Legen wir los",rocket:g,Finish:m,"Redo unfinished steps":"Unvollendete Schritte wiederholen",check:f,next:p,"heading icon":"Überschrift-Icon","Skip this step":"Diesen Schritt überspringen","You are all set":"Sie sind fertig","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Sie haben alle Schritte der Einrichtung Ihrer Helpdesk-Software von LiveAgent erfolgreich abgeschlossen.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Experimentieren Sie mit den verschiedenen Funktionen und Tools. Vergessen Sie nicht - der Schlüssel zum Erfolg ist es, diese Software vollständig auszunutzen. Bleiben Sie neugierig, innovativ und streben Sie nach bedeutsamen Kundeninteraktionen. Wir sind gespannt darauf, wie diese Plattform Ihnen helfen wird, Ihre Kundeninteraktionen, Antwortzeiten und die allgemeine Kundenzufriedenheit zu verbessern.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In dem Fall, dass Sie Unterstützung benötigen oder eine Frage haben, ist unser Support nur einen Klick entfernt. Zögern Sie nicht,","reach out":"uns zu kontaktieren",Shortcuts:b,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Möchten Sie schneller und effizienter durch LiveAgent navigieren? Dann machen Sie sich mit den verfügbaren Abkürzungen vertraut. Sie werden Ihre Aufgaben beschleunigen und die Produktivität steigern. Besuchen Sie unsere 'Abkürzungen'-Seite.","Check out shortcuts":"Abkürzungen ansehen","Discover the secrets of LiveAgent":"Entdecken Sie die Geheimnisse von LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Und für diejenigen, die sich noch näher mit LiveAgent beschäftigen möchten, haben wir eine Sammlung von How-to-Artikeln und Leitfäden über viele verschiedene Themen zusammengestellt. Erkunden Sie gerne so viel Sie möchten.","Improve your LiveAgent skills":"Verbessern Sie Ihre LiveAgent-Fähigkeiten","We’d love to hear from you.":"Wir möchten von Ihnen hören.","Need support or advice? We’re ready to listen.":"Brauchen Sie Hilfe oder Rat? Wir hören Ihnen zu.","Direct contacts: ":"Direkte Kontakte: ","Don't hesitate to contact us! We are available 24/7.":"Zögern Sie nicht, uns zu kontaktieren! Wir stehen Ihnen rund um die Uhr zur Verfügung.",Email:v,"Chat with us":"Chatten Sie mit uns","Message us":"Senden Sie uns eine Nachricht","Contact form":"Kontakt Formular","Contact for sales purposes:":"Kontakt für Vertriebszwecke:",Phone:w,"(Toll Free in USA & Canada)":"(Gebührenfrei in den USA & Kanada)","(European Union & Worldwide)":"(Europäische Union & Weltweit)","Our offices:":"Unsere Standorte:","Self-help and system status:":"Selbsthilfe und Systemstatus:","Find answers to your questions, day or night.":"Finden Sie Antworten auf Ihre Fragen, Tag oder Nacht.","Go to our support portal":"Zu unserem Supportportal","Support portal":"Supportportal","Looking for answers?":"Suchen Sie nach Antworten?","Go to status page":"Zur Statusseite","Status page":"Statusseite","Check out our service status":"Überprüfen Sie unseren Servicestatus","Social networks:":"Soziale Netzwerke:","We’re looking forward to talking to you on social media.":"Wir freuen uns darauf, mit Ihnen über soziale Medien zu chatten.","Connect with us":"Bleiben Sie in Verbindung mit uns","Join our community today":"Schließen Sie sich noch heute unserer Gemeinschaft an","Join our journey":"Begleiten Sie uns auf einer Reise","Let's make memories":"Machen wir neue Erinnerungen",X:k,"Let's connect":"Verbinden wir uns","Join our tribe, let's grow":"Schließen Sie sich unserer Truppe an und wachsen wir gemeinsam",Youtube:A,"Learn & grow on":"Lernen & wachsen Sie weiter","Discover and thrive":"Entdecken Sie und haben Sie Erfolg","Email templates":"E-Mail-Vorlagen","Personalize your customer interactions with customizable email templates.":"Personalisieren Sie Ihre Kundeninteraktionen mit anpassbaren E-Mail-Vorlagen.","Ticket Filters":"Ticketfilter","Streamline ticket management by using filters to sort and organize your tickets.":"Vereinheitlichen die Ticketverwaltung mithilfe von Filtern; sortieren und organisieren Sie Ihre Tickets. ","Agents ranking":"Agenten-Ranking","Enable your customers to assess the assistance provided by your support agents.":"Ermöglichen Sie es Ihren Kunden, die von Ihren Supportangestellten bereitgestellte Hilfe zu bewerten.","Canned Messages":"Vorgefertigte Nachrichten","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Erstellen Sie vordefinierte Antworten auf häufig gestellte Fragen und geben Sie Kunden schnelle und konsistente Antworten.","Automatic Rules":"Automatische Regeln","Improve efficiency by creating predefined actions and workflows with rules.":"Verbessern Sie die Effizienz, indem Sie vordefinierte Handlungen und Workflows mit Regeln erstellen.","Ticket Tags":"Tickettags","Enhance ticket organization and searchability by creating useful tags.":"Verbessern Sie die Ticketorganisation und Suchbarkeit, indem Sie nützliche Tags erstellen.",Reports:S,"Gain valuable insights into your customer service operations through detailed reports.":"Verschaffen Sie sich anhand von detaillierten Berichten wertvolle Einblicke in die Betriebe Ihres Kundenservices.","SLA (Service Level Agreement)":"SLA (Service Level Agreement)","Define and monitor performance standards by creating Service Level Agreements.":"Definieren und überwachen Sie Leistungsstandards, indem Sie Dienstleistungsvereinbarungen erstellen.","Domain Parking":"Domain-Parking","Connect and use your own domain with your LiveAgent account.":"Verbinden und nutzen Sie Ihre eigene Domain mit Ihrem LiveAgent-Konto.",Customizations:y,"Personalize your LiveAgent according to your branding needs and preferences":"Personalisieren Sie LiveAgent entsprechend Ihrer Branding-Bedürfnisse und Präferenzen","Integrations & Plugins":"Integrationen & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Erweitern Sie die Funktionen von LiveAgent, indem Sie diverse Plattformen über Plugins integrieren.","Explore Other Features":"Andere Funktionen erkunden","Better understand and utilize the full range of features offered by LiveAgent.":"Verstehen und nutzen Sie die volle Funktionsauswahl von LiveAgent besser.","Provide excellent customer service.":"Bieten Sie einen exzellenten Kundenservice an.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Um LiveAgent wahrlich zu meistern, sollten Sie sich unsere Sammlung mit Artikeln und Leitfäden ansehen.","Home tab":'Registerkarte "Start"',"Open ticket to be solved (if any)":"Offene Tickets zum Lösen (falls vorhanden)","Resolve ticket":"Ticket lösen","Show predefined answers":"Vordefinierte Antworten anzeigen","Answer the chat":"Chat beantworten","Answer the chat on background":"Chat im Hintergrund beantworten","Open ticket on background":"Ticket im Hintergrund öffnen","Send message":"Nachricht senden","Close ticket tab":"Ticket-Registerkarte schließen","Close ticket window":"Ticket-Fenster schließen","Show canned messages":"Vorgefertigte Nachrichten anzeigen","Cycle through the opened ticket tabs":"Durch offene Ticket-Registerkarten schalten","Previous or next tab":"Vorherige oder nächste Registerkarte","Close active tab":"Aktive Registerkarte schließen","Answer ticket":"Ticket beantworten","Canned message":"Nachrichten-Vorlage","Predefined answers":"Vordefinierte Antworten","Save time with keyboard shortcuts":"Sparen Sie mit Tastaturabkürzungen Zeit","Use keyboard shortcuts to enhance your skills and productivity.":"Verwenden Sie Tastaturkürzel, um Ihre Fähigkeiten und Produktivität zu fördern.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Wenn Sie die Maus über bestimmte Elemente halten, wird ein Tooltip angezeigt, wenn eine Abkürzung verfügbar ist."};export{t as Admins,n as Agents,r as Connect,c as Create,y as Customizations,h as Departments,v as Email,o as Facebook,m as Finish,u as Instagram,e as Manage,i as Owner,w as Phone,S as Reports,b as Shortcuts,d as Tags,l as Twitter,s as Viber,a as Whatsapp,k as X,A as Youtube,f as check,z as default,p as next,g as rocket};