@org.ai/examples 0.0.1

package/saas/index.ts

@@ -0,0 +1,1188 @@
+/**
+ * SaaS Business Example
+ *
+ * A complete example of a B2B SaaS business modeled using primitives.org.ai
+ * Demonstrates: Business definition, Products, Organization, Roles, KPIs, OKRs,
+ * Processes, Workflows, Financial metrics, and Digital Workers
+ *
+ * @example CloudMetrics - A SaaS analytics platform
+ * @packageDocumentation
+ */
+
+/**
+ * NOTE: These examples demonstrate the DESIRED API shape for business-as-code.
+ * Some types may not exist yet in the actual package. The examples serve as
+ * documentation and specification for the ideal primitives API.
+ */
+
+// Use any for flexibility - these examples define the ideal API shape
+const Business = (def: any) => def
+const Product = (def: any) => def
+const Service = (def: any) => def
+const Goals = (defs: any[]) => defs
+const Vision = (def: any) => def
+const kpis = (defs: any[]) => defs
+const okrs = (defs: any[]) => defs
+const financials = (def: any) => def
+const Process = (def: any) => def
+const Workflow = (def: any) => def
+const createBusinessRole = (def: any) => def
+
+// Standard business roles placeholder
+const StandardBusinessRoles: Record<string, any> = {
+  ceo: { type: 'ceo', level: 10, permissions: { '*': ['manage'] } },
+  cfo: { type: 'cfo', level: 9, permissions: { finance: ['manage'], budget: ['approve'] } },
+  cto: { type: 'cto', level: 9, permissions: { technology: ['manage'], code: ['review'] } },
+  engineer: { type: 'engineer', level: 3, canHandle: ['coding', 'code-review'] },
+  support: { type: 'support', level: 2, canHandle: ['customer-inquiry', 'ticket-response'] },
+}
+
+// Re-export Organization type placeholder
+export interface Organization {
+  id: string
+  name: string
+  settings?: any
+  departments?: any[]
+  teams?: any[]
+  roles?: any[]
+  approvalChains?: any[]
+  routingRules?: any[]
+  resourceHierarchy?: any
+}
+
+// $ helper placeholder
+const $ = {
+  format: (n: number) => `$${n.toLocaleString()}`,
+  growth: (current: number, previous: number) => ((current - previous) / previous * 100).toFixed(1),
+  margin: (revenue: number, cost: number) => ((revenue - cost) / revenue * 100).toFixed(1),
+}
+
+// =============================================================================
+// 1. BUSINESS DEFINITION
+// =============================================================================
+
+/**
+ * CloudMetrics - B2B SaaS Analytics Platform
+ */
+export const CloudMetricsBusiness = Business({
+  name: 'CloudMetrics Inc.',
+  mission: 'Empower businesses with real-time analytics to make data-driven decisions',
+  values: ['Data-Driven', 'Customer Success', 'Transparency', 'Innovation'],
+  industry: 'Software as a Service',
+  founded: new Date('2022-01-15'),
+  stage: 'growth',
+  structure: {
+    departments: [
+      {
+        name: 'Engineering',
+        headcount: 25,
+        budget: 3000000,
+        teams: [
+          { name: 'Platform', headcount: 8, focus: 'Core infrastructure' },
+          { name: 'Frontend', headcount: 6, focus: 'User interfaces' },
+          { name: 'Data', headcount: 5, focus: 'Analytics engine' },
+          { name: 'DevOps', headcount: 4, focus: 'Infrastructure & deployment' },
+          { name: 'QA', headcount: 2, focus: 'Quality assurance' },
+        ],
+      },
+      {
+        name: 'Product',
+        headcount: 5,
+        budget: 800000,
+        teams: [
+          { name: 'Product Management', headcount: 3 },
+          { name: 'Design', headcount: 2 },
+        ],
+      },
+      {
+        name: 'Sales',
+        headcount: 12,
+        budget: 2000000,
+        teams: [
+          { name: 'Enterprise Sales', headcount: 5 },
+          { name: 'Mid-Market', headcount: 4 },
+          { name: 'SDR', headcount: 3 },
+        ],
+      },
+      {
+        name: 'Customer Success',
+        headcount: 8,
+        budget: 1000000,
+        teams: [
+          { name: 'Onboarding', headcount: 3 },
+          { name: 'Support', headcount: 3 },
+          { name: 'Renewals', headcount: 2 },
+        ],
+      },
+      {
+        name: 'Marketing',
+        headcount: 6,
+        budget: 1500000,
+        teams: [
+          { name: 'Growth', headcount: 2 },
+          { name: 'Content', headcount: 2 },
+          { name: 'Product Marketing', headcount: 2 },
+        ],
+      },
+      {
+        name: 'Finance & Operations',
+        headcount: 4,
+        budget: 500000,
+      },
+    ],
+  },
+})
+
+// =============================================================================
+// 2. VISION & GOALS
+// =============================================================================
+
+export const CloudMetricsVision = Vision({
+  statement: 'Be the leading analytics platform for data-driven businesses worldwide',
+  timeHorizon: '2027',
+  pillars: [
+    'Product Excellence',
+    'Customer Success',
+    'Market Leadership',
+    'Operational Efficiency',
+  ],
+  successIndicators: [
+    { name: 'ARR', target: 50000000, unit: 'USD' },
+    { name: 'NPS', target: 70 },
+    { name: 'Customer Count', target: 5000 },
+    { name: 'Net Revenue Retention', target: 130, unit: '%' },
+  ],
+})
+
+export const CloudMetricsGoals = Goals([
+  {
+    name: 'Achieve $10M ARR',
+    category: 'financial',
+    status: 'in-progress',
+    progress: 75,
+    dueDate: new Date('2024-12-31'),
+    owner: 'CEO',
+    milestones: [
+      { name: '$5M ARR', completed: true },
+      { name: '$7.5M ARR', completed: true },
+      { name: '$10M ARR', completed: false },
+    ],
+  },
+  {
+    name: 'Launch Enterprise Tier',
+    category: 'product',
+    status: 'in-progress',
+    progress: 60,
+    dueDate: new Date('2024-06-30'),
+    owner: 'VP Product',
+    dependencies: ['SOC 2 Compliance', 'SSO Integration'],
+  },
+  {
+    name: 'SOC 2 Compliance',
+    category: 'operational',
+    status: 'in-progress',
+    progress: 80,
+    dueDate: new Date('2024-03-31'),
+    owner: 'VP Engineering',
+  },
+  {
+    name: 'SSO Integration',
+    category: 'product',
+    status: 'in-progress',
+    progress: 90,
+    dueDate: new Date('2024-02-28'),
+    owner: 'Engineering Lead',
+  },
+  {
+    name: 'Expand to EU Market',
+    category: 'strategic',
+    status: 'planned',
+    progress: 10,
+    dueDate: new Date('2024-09-30'),
+    owner: 'VP Sales',
+    dependencies: ['GDPR Compliance'],
+  },
+  {
+    name: 'GDPR Compliance',
+    category: 'operational',
+    status: 'in-progress',
+    progress: 45,
+    dueDate: new Date('2024-06-30'),
+    owner: 'Legal',
+  },
+])
+
+// =============================================================================
+// 3. PRODUCTS & PRICING
+// =============================================================================
+
+export const CloudMetricsProduct = Product({
+  name: 'CloudMetrics Platform',
+  description: 'Real-time analytics platform for SaaS businesses',
+  pricingModel: 'subscription',
+  features: [
+    'Real-time dashboards',
+    'Custom metrics',
+    'Alerts & notifications',
+    'API access',
+    'Data exports',
+    'Team collaboration',
+    'SSO (Enterprise)',
+    'Dedicated support (Enterprise)',
+  ],
+  roadmap: [
+    {
+      name: 'AI-Powered Insights',
+      status: 'planned',
+      priority: 'high',
+      targetDate: new Date('2024-Q2'),
+    },
+    {
+      name: 'Mobile App',
+      status: 'in-progress',
+      priority: 'medium',
+      targetDate: new Date('2024-Q3'),
+    },
+    {
+      name: 'Embedded Analytics',
+      status: 'planned',
+      priority: 'high',
+      targetDate: new Date('2024-Q4'),
+    },
+  ],
+})
+
+export const PricingTiers = {
+  starter: Product({
+    name: 'Starter',
+    pricingModel: 'subscription',
+    price: 49, // /month
+    billingPeriod: 'monthly',
+    features: ['5 dashboards', '10 data sources', 'Email support'],
+    targetMarket: 'Small businesses',
+  }),
+  growth: Product({
+    name: 'Growth',
+    pricingModel: 'subscription',
+    price: 199, // /month
+    billingPeriod: 'monthly',
+    features: ['25 dashboards', '50 data sources', 'Priority support', 'API access'],
+    targetMarket: 'Mid-market',
+    cogs: 40,
+  }),
+  enterprise: Product({
+    name: 'Enterprise',
+    pricingModel: 'subscription',
+    price: 999, // /month
+    billingPeriod: 'monthly',
+    features: ['Unlimited dashboards', 'Unlimited data sources', 'SSO', 'Dedicated success manager', '99.9% SLA'],
+    targetMarket: 'Enterprise',
+    cogs: 200,
+  }),
+}
+
+// =============================================================================
+// 4. ORGANIZATION & ROLES
+// =============================================================================
+
+export const CloudMetricsOrg: Organization = {
+  id: 'cloudmetrics',
+  name: 'CloudMetrics Inc.',
+  settings: {
+    timezone: 'America/Los_Angeles',
+    currency: 'USD',
+    fiscalYearStart: 1, // January
+  },
+  departments: [
+    {
+      id: 'engineering',
+      name: 'Engineering',
+      permissions: {
+        code: ['read', 'write', 'deploy'],
+        infrastructure: ['read', 'write', 'manage'],
+      },
+      budget: {
+        annual: 3000000,
+        spent: 2250000,
+        categories: {
+          salaries: { annual: 2500000, spent: 1875000 },
+          infrastructure: { annual: 400000, spent: 300000 },
+          tools: { annual: 100000, spent: 75000 },
+        },
+      },
+      teams: [
+        {
+          id: 'platform',
+          name: 'Platform',
+          positions: [
+            { id: 'platform-lead', title: 'Platform Lead', roleId: 'senior-engineer', reportsTo: 'eng-vp' },
+            { id: 'platform-eng-1', title: 'Senior Platform Engineer', roleId: 'senior-engineer', reportsTo: 'platform-lead' },
+            { id: 'platform-eng-2', title: 'Platform Engineer', roleId: 'engineer', reportsTo: 'platform-lead' },
+          ],
+        },
+        {
+          id: 'frontend',
+          name: 'Frontend',
+          positions: [
+            { id: 'frontend-lead', title: 'Frontend Lead', roleId: 'senior-engineer', reportsTo: 'eng-vp' },
+            { id: 'frontend-eng-1', title: 'Senior Frontend Engineer', roleId: 'senior-engineer', reportsTo: 'frontend-lead' },
+          ],
+        },
+      ],
+    },
+    {
+      id: 'sales',
+      name: 'Sales',
+      permissions: {
+        deals: ['read', 'write', 'manage'],
+        customers: ['read', 'write'],
+      },
+      budget: {
+        annual: 2000000,
+        spent: 1500000,
+        categories: {
+          salaries: { annual: 1500000, spent: 1125000 },
+          commissions: { annual: 400000, spent: 300000 },
+          travel: { annual: 100000, spent: 75000 },
+        },
+      },
+    },
+    {
+      id: 'customer-success',
+      name: 'Customer Success',
+      permissions: {
+        customers: ['read', 'write'],
+        support: ['read', 'write', 'manage'],
+      },
+    },
+  ],
+  roles: [
+    createBusinessRole({
+      id: 'ceo',
+      name: 'CEO',
+      ...StandardBusinessRoles.ceo,
+    }),
+    createBusinessRole({
+      id: 'cfo',
+      name: 'CFO',
+      ...StandardBusinessRoles.cfo,
+    }),
+    createBusinessRole({
+      id: 'senior-engineer',
+      name: 'Senior Engineer',
+      type: 'engineer',
+      level: 5,
+      permissions: {
+        code: ['read', 'write', 'review', 'merge'],
+        deployments: ['read', 'write'],
+        incidents: ['read', 'write', 'escalate'],
+      },
+      canHandle: ['coding', 'code-review', 'architecture', 'incident-response'],
+      canApprove: ['pull-request', 'design-doc'],
+    }),
+    createBusinessRole({
+      id: 'engineer',
+      name: 'Engineer',
+      type: 'engineer',
+      level: 3,
+      permissions: {
+        code: ['read', 'write'],
+        deployments: ['read'],
+      },
+      canHandle: ['coding', 'code-review', 'bug-fix'],
+    }),
+    createBusinessRole({
+      id: 'ae',
+      name: 'Account Executive',
+      type: 'sales',
+      level: 4,
+      permissions: {
+        deals: ['read', 'write', 'negotiate'],
+        customers: ['read', 'write'],
+      },
+      canHandle: ['demo', 'negotiation', 'contract-review'],
+      canApprove: ['discount'],
+    }),
+    createBusinessRole({
+      id: 'csm',
+      name: 'Customer Success Manager',
+      type: 'support',
+      level: 4,
+      permissions: {
+        customers: ['read', 'write'],
+        support: ['read', 'write', 'escalate'],
+      },
+      canHandle: ['onboarding', 'training', 'renewal', 'upsell'],
+    }),
+    createBusinessRole({
+      id: 'support-agent',
+      name: 'Support Agent',
+      type: 'support',
+      level: 2,
+      workerType: 'hybrid', // Can be AI or human
+      permissions: {
+        support: ['read', 'write'],
+        customers: ['read'],
+      },
+      canHandle: ['tier-1-support', 'documentation-query', 'status-check'],
+    }),
+  ],
+  approvalChains: [
+    {
+      id: 'expense-approval',
+      name: 'Expense Approval',
+      requestType: 'expense',
+      levels: [
+        { threshold: 1000, approvers: [{ type: 'manager' }] },
+        { threshold: 5000, approvers: [{ type: 'department-head' }] },
+        { threshold: 25000, approvers: [{ type: 'role', roleId: 'cfo' }] },
+        { threshold: Infinity, approvers: [{ type: 'role', roleId: 'ceo' }] },
+      ],
+    },
+    {
+      id: 'discount-approval',
+      name: 'Discount Approval',
+      requestType: 'discount',
+      levels: [
+        { threshold: 10, approvers: [{ type: 'manager' }] }, // Up to 10%
+        { threshold: 20, approvers: [{ type: 'department-head' }] }, // Up to 20%
+        { threshold: 30, approvers: [{ type: 'role', roleId: 'cro' }] }, // Up to 30%
+        { threshold: Infinity, approvers: [{ type: 'role', roleId: 'ceo' }] }, // >30%
+      ],
+    },
+  ],
+  routingRules: [
+    {
+      id: 'tier-1-support-routing',
+      taskType: 'tier-1-support',
+      priority: 1,
+      assignTo: { roleId: 'support-agent' },
+      conditions: { complexity: 'low' },
+    },
+    {
+      id: 'escalated-support-routing',
+      taskType: 'tier-2-support',
+      priority: 2,
+      assignTo: { roleId: 'csm' },
+      conditions: { complexity: 'high' },
+    },
+    {
+      id: 'code-review-routing',
+      taskType: 'code-review',
+      priority: 1,
+      assignTo: { roleId: 'senior-engineer' },
+    },
+  ],
+}
+
+// =============================================================================
+// 5. KPIs & METRICS
+// =============================================================================
+
+export const CloudMetricsKPIs = kpis([
+  // Revenue Metrics
+  {
+    name: 'Monthly Recurring Revenue (MRR)',
+    category: 'financial',
+    target: 850000,
+    current: 780000,
+    unit: 'USD',
+    frequency: 'monthly',
+    owner: 'CEO',
+  },
+  {
+    name: 'Annual Recurring Revenue (ARR)',
+    category: 'financial',
+    target: 10000000,
+    current: 9360000,
+    unit: 'USD',
+    frequency: 'monthly',
+    owner: 'CEO',
+  },
+  {
+    name: 'Net Revenue Retention (NRR)',
+    category: 'financial',
+    target: 120,
+    current: 115,
+    unit: '%',
+    frequency: 'monthly',
+    owner: 'VP Customer Success',
+  },
+  // Customer Metrics
+  {
+    name: 'Customer Count',
+    category: 'customer',
+    target: 800,
+    current: 720,
+    frequency: 'monthly',
+    owner: 'VP Sales',
+  },
+  {
+    name: 'Churn Rate',
+    category: 'customer',
+    target: 2,
+    current: 2.5,
+    unit: '%',
+    frequency: 'monthly',
+    owner: 'VP Customer Success',
+  },
+  {
+    name: 'Net Promoter Score (NPS)',
+    category: 'customer',
+    target: 60,
+    current: 55,
+    frequency: 'quarterly',
+    owner: 'VP Product',
+  },
+  // Sales Metrics
+  {
+    name: 'Sales Qualified Leads',
+    category: 'sales',
+    target: 200,
+    current: 185,
+    frequency: 'monthly',
+    owner: 'VP Marketing',
+  },
+  {
+    name: 'Win Rate',
+    category: 'sales',
+    target: 25,
+    current: 22,
+    unit: '%',
+    frequency: 'monthly',
+    owner: 'VP Sales',
+  },
+  {
+    name: 'Average Contract Value (ACV)',
+    category: 'sales',
+    target: 15000,
+    current: 13500,
+    unit: 'USD',
+    frequency: 'monthly',
+    owner: 'VP Sales',
+  },
+  // Operational Metrics
+  {
+    name: 'System Uptime',
+    category: 'operational',
+    target: 99.9,
+    current: 99.95,
+    unit: '%',
+    frequency: 'monthly',
+    owner: 'VP Engineering',
+  },
+  {
+    name: 'Support Response Time',
+    category: 'operational',
+    target: 4,
+    current: 3.2,
+    unit: 'hours',
+    frequency: 'weekly',
+    owner: 'Support Lead',
+  },
+  {
+    name: 'Deployment Frequency',
+    category: 'operational',
+    target: 20,
+    current: 18,
+    unit: 'deploys/month',
+    frequency: 'monthly',
+    owner: 'VP Engineering',
+  },
+])
+
+// =============================================================================
+// 6. OKRs
+// =============================================================================
+
+export const CloudMetricsOKRs = okrs([
+  {
+    objective: 'Achieve Product-Market Fit for Enterprise Segment',
+    owner: 'VP Product',
+    period: 'Q1 2024',
+    keyResults: [
+      {
+        description: 'Close 10 Enterprise customers',
+        metric: 'Enterprise Customers',
+        targetValue: 10,
+        currentValue: 6,
+      },
+      {
+        description: 'Achieve Enterprise NPS of 60+',
+        metric: 'Enterprise NPS',
+        targetValue: 60,
+        currentValue: 52,
+      },
+      {
+        description: 'Launch SSO & SCIM integrations',
+        metric: 'Features Launched',
+        targetValue: 2,
+        currentValue: 1,
+      },
+    ],
+  },
+  {
+    objective: 'Scale Sales Machine',
+    owner: 'VP Sales',
+    period: 'Q1 2024',
+    keyResults: [
+      {
+        description: 'Increase MQL to SQL conversion to 35%',
+        metric: 'MQL to SQL Conversion',
+        targetValue: 35,
+        currentValue: 28,
+        unit: '%',
+      },
+      {
+        description: 'Reduce sales cycle to 45 days',
+        metric: 'Sales Cycle',
+        targetValue: 45,
+        currentValue: 52,
+        unit: 'days',
+      },
+      {
+        description: 'Hire 3 new Account Executives',
+        metric: 'AEs Hired',
+        targetValue: 3,
+        currentValue: 2,
+      },
+    ],
+  },
+  {
+    objective: 'Build World-Class Engineering Culture',
+    owner: 'VP Engineering',
+    period: 'Q1 2024',
+    keyResults: [
+      {
+        description: 'Achieve 80% test coverage',
+        metric: 'Test Coverage',
+        targetValue: 80,
+        currentValue: 72,
+        unit: '%',
+      },
+      {
+        description: 'Reduce incident response time to 15 minutes',
+        metric: 'Incident Response Time',
+        targetValue: 15,
+        currentValue: 22,
+        unit: 'minutes',
+      },
+      {
+        description: 'Ship 50 customer-requested features',
+        metric: 'Features Shipped',
+        targetValue: 50,
+        currentValue: 38,
+      },
+    ],
+  },
+  {
+    objective: 'Maximize Customer Success',
+    owner: 'VP Customer Success',
+    period: 'Q1 2024',
+    keyResults: [
+      {
+        description: 'Achieve 95% renewal rate',
+        metric: 'Renewal Rate',
+        targetValue: 95,
+        currentValue: 92,
+        unit: '%',
+      },
+      {
+        description: 'Increase expansion revenue to 25% of ARR',
+        metric: 'Expansion Revenue',
+        targetValue: 25,
+        currentValue: 18,
+        unit: '%',
+      },
+      {
+        description: 'Reduce time-to-value to 14 days',
+        metric: 'Time to Value',
+        targetValue: 14,
+        currentValue: 21,
+        unit: 'days',
+      },
+    ],
+  },
+])
+
+// =============================================================================
+// 7. PROCESSES
+// =============================================================================
+
+export const LeadToCustomerProcess = Process({
+  name: 'Lead to Customer',
+  description: 'End-to-end process from lead capture to closed-won deal',
+  owner: 'VP Sales',
+  steps: [
+    {
+      order: 1,
+      name: 'Lead Capture',
+      description: 'Capture lead from marketing channels',
+      automationLevel: 'automated',
+      duration: 'instant',
+      owner: 'Marketing',
+    },
+    {
+      order: 2,
+      name: 'Lead Qualification',
+      description: 'Qualify lead based on ICP and intent signals',
+      automationLevel: 'semi-automated',
+      duration: '24 hours',
+      owner: 'SDR',
+    },
+    {
+      order: 3,
+      name: 'Discovery Call',
+      description: 'Conduct discovery call to understand needs',
+      automationLevel: 'manual',
+      duration: '30 minutes',
+      owner: 'SDR',
+    },
+    {
+      order: 4,
+      name: 'Product Demo',
+      description: 'Deliver personalized product demonstration',
+      automationLevel: 'manual',
+      duration: '45 minutes',
+      owner: 'AE',
+    },
+    {
+      order: 5,
+      name: 'Proposal',
+      description: 'Create and send proposal',
+      automationLevel: 'semi-automated',
+      duration: '2 days',
+      owner: 'AE',
+    },
+    {
+      order: 6,
+      name: 'Negotiation',
+      description: 'Negotiate terms and pricing',
+      automationLevel: 'manual',
+      duration: '1 week',
+      owner: 'AE',
+    },
+    {
+      order: 7,
+      name: 'Contract',
+      description: 'Generate and sign contract',
+      automationLevel: 'semi-automated',
+      duration: '3 days',
+      owner: 'AE',
+    },
+    {
+      order: 8,
+      name: 'Handoff',
+      description: 'Hand off to Customer Success',
+      automationLevel: 'automated',
+      duration: '1 hour',
+      owner: 'AE',
+    },
+  ],
+  metrics: [
+    { name: 'Conversion Rate', target: 25, unit: '%' },
+    { name: 'Average Sales Cycle', target: 45, unit: 'days' },
+    { name: 'Win Rate', target: 25, unit: '%' },
+  ],
+})
+
+export const CustomerOnboardingProcess = Process({
+  name: 'Customer Onboarding',
+  description: 'Onboard new customers to achieve time-to-value',
+  owner: 'VP Customer Success',
+  steps: [
+    {
+      order: 1,
+      name: 'Welcome',
+      description: 'Send welcome email with access credentials',
+      automationLevel: 'automated',
+      duration: 'instant',
+    },
+    {
+      order: 2,
+      name: 'Kickoff Call',
+      description: 'Conduct kickoff call to set expectations',
+      automationLevel: 'manual',
+      duration: '1 hour',
+      owner: 'CSM',
+    },
+    {
+      order: 3,
+      name: 'Data Integration',
+      description: 'Help customer connect data sources',
+      automationLevel: 'semi-automated',
+      duration: '2 days',
+      owner: 'CSM',
+    },
+    {
+      order: 4,
+      name: 'Dashboard Setup',
+      description: 'Configure initial dashboards',
+      automationLevel: 'semi-automated',
+      duration: '1 day',
+      owner: 'CSM',
+    },
+    {
+      order: 5,
+      name: 'Training',
+      description: 'Conduct product training session',
+      automationLevel: 'manual',
+      duration: '2 hours',
+      owner: 'CSM',
+    },
+    {
+      order: 6,
+      name: 'First Value',
+      description: 'Ensure customer achieves first value milestone',
+      automationLevel: 'manual',
+      duration: '1 week',
+      owner: 'CSM',
+    },
+    {
+      order: 7,
+      name: 'Graduation',
+      description: 'Move customer to steady-state support',
+      automationLevel: 'automated',
+      duration: '1 day',
+    },
+  ],
+  metrics: [
+    { name: 'Time to Value', target: 14, unit: 'days' },
+    { name: 'Onboarding Completion Rate', target: 95, unit: '%' },
+    { name: 'CSAT', target: 90, unit: '%' },
+  ],
+})
+
+export const SupportTicketProcess = Process({
+  name: 'Support Ticket Resolution',
+  description: 'Handle customer support tickets efficiently',
+  owner: 'Support Lead',
+  steps: [
+    {
+      order: 1,
+      name: 'Intake',
+      description: 'Receive and categorize ticket',
+      automationLevel: 'automated',
+      duration: 'instant',
+    },
+    {
+      order: 2,
+      name: 'Triage',
+      description: 'Assess priority and assign to appropriate agent',
+      automationLevel: 'semi-automated',
+      duration: '15 minutes',
+    },
+    {
+      order: 3,
+      name: 'Initial Response',
+      description: 'Provide initial response to customer',
+      automationLevel: 'semi-automated',
+      duration: '1 hour',
+      owner: 'Support Agent',
+    },
+    {
+      order: 4,
+      name: 'Investigation',
+      description: 'Investigate and diagnose issue',
+      automationLevel: 'manual',
+      duration: '2 hours',
+      owner: 'Support Agent',
+    },
+    {
+      order: 5,
+      name: 'Resolution',
+      description: 'Resolve issue or escalate',
+      automationLevel: 'manual',
+      duration: '4 hours',
+      owner: 'Support Agent',
+    },
+    {
+      order: 6,
+      name: 'Verification',
+      description: 'Verify resolution with customer',
+      automationLevel: 'semi-automated',
+      duration: '1 hour',
+    },
+    {
+      order: 7,
+      name: 'Closure',
+      description: 'Close ticket and request feedback',
+      automationLevel: 'automated',
+      duration: 'instant',
+    },
+  ],
+  metrics: [
+    { name: 'First Response Time', target: 1, unit: 'hours' },
+    { name: 'Resolution Time', target: 8, unit: 'hours' },
+    { name: 'First Contact Resolution', target: 70, unit: '%' },
+    { name: 'CSAT', target: 90, unit: '%' },
+  ],
+})
+
+// =============================================================================
+// 8. WORKFLOWS (Automated)
+// =============================================================================
+
+export const LeadScoringWorkflow = Workflow({
+  name: 'Lead Scoring',
+  description: 'Automatically score and qualify leads',
+  trigger: { type: 'event', event: 'lead.created' },
+  actions: [
+    {
+      order: 1,
+      type: 'compute',
+      name: 'Calculate Firmographic Score',
+      config: {
+        factors: ['company_size', 'industry', 'location'],
+        weights: [0.4, 0.35, 0.25],
+      },
+    },
+    {
+      order: 2,
+      type: 'compute',
+      name: 'Calculate Behavioral Score',
+      config: {
+        factors: ['page_views', 'content_downloads', 'email_opens'],
+        weights: [0.3, 0.4, 0.3],
+      },
+    },
+    {
+      order: 3,
+      type: 'compute',
+      name: 'Combine Scores',
+      config: {
+        formula: '(firmographic * 0.6) + (behavioral * 0.4)',
+      },
+    },
+    {
+      order: 4,
+      type: 'condition',
+      name: 'Check MQL Threshold',
+      condition: 'score >= 70',
+    },
+    {
+      order: 5,
+      type: 'notification',
+      name: 'Notify SDR',
+      config: {
+        channel: 'slack',
+        template: 'new_mql_alert',
+      },
+    },
+  ],
+})
+
+export const ChurnPredictionWorkflow = Workflow({
+  name: 'Churn Prediction Alert',
+  description: 'Alert CSM when customer shows churn signals',
+  trigger: { type: 'schedule', cron: '0 9 * * *' }, // Daily at 9 AM
+  actions: [
+    {
+      order: 1,
+      type: 'compute',
+      name: 'Calculate Health Score',
+      config: {
+        factors: ['usage_trend', 'support_tickets', 'login_frequency', 'feature_adoption'],
+        weights: [0.3, 0.2, 0.25, 0.25],
+      },
+    },
+    {
+      order: 2,
+      type: 'condition',
+      name: 'Check At-Risk Threshold',
+      condition: 'healthScore < 60',
+    },
+    {
+      order: 3,
+      type: 'notification',
+      name: 'Alert CSM',
+      config: {
+        channel: 'email',
+        template: 'at_risk_customer',
+        priority: 'high',
+      },
+    },
+    {
+      order: 4,
+      type: 'task',
+      name: 'Create Save Play Task',
+      config: {
+        type: 'customer-save-play',
+        assignTo: 'csm',
+        dueIn: '48 hours',
+      },
+    },
+  ],
+})
+
+export const TrialConversionWorkflow = Workflow({
+  name: 'Trial Conversion Nurture',
+  description: 'Nurture trial users towards conversion',
+  trigger: { type: 'event', event: 'trial.started' },
+  actions: [
+    {
+      order: 1,
+      type: 'notification',
+      name: 'Welcome Email',
+      config: { template: 'trial_welcome', channel: 'email' },
+    },
+    {
+      order: 2,
+      type: 'wait',
+      name: 'Wait 3 Days',
+      duration: '3 days',
+    },
+    {
+      order: 3,
+      type: 'condition',
+      name: 'Check Activation',
+      condition: 'user.hasConnectedDataSource == false',
+    },
+    {
+      order: 4,
+      type: 'notification',
+      name: 'Activation Nudge',
+      config: { template: 'connect_data_source', channel: 'email' },
+    },
+    {
+      order: 5,
+      type: 'wait',
+      name: 'Wait Until Day 7',
+      duration: '4 days',
+    },
+    {
+      order: 6,
+      type: 'task',
+      name: 'Schedule Demo Call',
+      config: {
+        type: 'demo-call',
+        assignTo: 'sdr',
+      },
+    },
+    {
+      order: 7,
+      type: 'wait',
+      name: 'Wait Until Day 12',
+      duration: '5 days',
+    },
+    {
+      order: 8,
+      type: 'condition',
+      name: 'Check Not Converted',
+      condition: 'user.plan == "trial"',
+    },
+    {
+      order: 9,
+      type: 'notification',
+      name: 'Final Offer Email',
+      config: { template: 'trial_ending_offer', channel: 'email' },
+    },
+  ],
+})
+
+// =============================================================================
+// 9. FINANCIALS
+// =============================================================================
+
+export const CloudMetricsFinancials = financials({
+  revenue: 9360000, // ARR
+  cogs: 1872000, // 20% of revenue
+  operatingExpenses: 6500000, // Salaries, marketing, etc.
+  depreciation: 200000,
+  interestExpense: 50000,
+  otherIncome: 25000,
+  taxes: 300000,
+})
+
+// Additional SaaS-specific metrics
+export const SaaSMetrics = {
+  mrr: 780000,
+  arr: 9360000,
+  customers: 720,
+  arpu: 1083, // MRR / customers
+  cac: 8500,
+  ltv: 32500, // ARPU * 30 months avg
+  ltvToCac: 3.8,
+  paybackPeriod: 7.8, // months
+  nrr: 115,
+  grr: 97,
+  quickRatio: 3.2, // (new + expansion) / (churn + contraction)
+  burnMultiple: 1.8,
+  ruleOf40: 52, // Growth rate + profit margin
+}
+
+// =============================================================================
+// 10. UTILITY FUNCTIONS
+// =============================================================================
+
+/**
+ * Get full business summary
+ */
+export function getBusinessSummary() {
+  return {
+    company: CloudMetricsBusiness,
+    vision: CloudMetricsVision,
+    goals: CloudMetricsGoals,
+    product: CloudMetricsProduct,
+    kpis: CloudMetricsKPIs,
+    okrs: CloudMetricsOKRs,
+    financials: CloudMetricsFinancials,
+    metrics: SaaSMetrics,
+  }
+}
+
+/**
+ * Calculate runway based on current metrics
+ */
+export function calculateRunway() {
+  const monthlyBurn = (CloudMetricsFinancials.operatingExpenses - CloudMetricsFinancials.revenue) / 12
+  const cashOnHand = 5000000 // Assume $5M in bank
+  return monthlyBurn > 0 ? cashOnHand / monthlyBurn : Infinity
+}
+
+/**
+ * Format key metrics for dashboard
+ */
+export function getDashboardMetrics() {
+  return {
+    revenue: {
+      mrr: $.format(SaaSMetrics.mrr),
+      arr: $.format(SaaSMetrics.arr),
+      growth: `${$.growth(SaaSMetrics.mrr, 700000)}%`, // vs last period
+    },
+    customers: {
+      total: SaaSMetrics.customers,
+      arpu: $.format(SaaSMetrics.arpu),
+      nrr: `${SaaSMetrics.nrr}%`,
+    },
+    efficiency: {
+      ltvToCac: `${SaaSMetrics.ltvToCac}x`,
+      paybackPeriod: `${SaaSMetrics.paybackPeriod} months`,
+      ruleOf40: SaaSMetrics.ruleOf40,
+    },
+  }
+}
+
+// Export everything
+export default {
+  business: CloudMetricsBusiness,
+  vision: CloudMetricsVision,
+  goals: CloudMetricsGoals,
+  product: CloudMetricsProduct,
+  pricing: PricingTiers,
+  organization: CloudMetricsOrg,
+  kpis: CloudMetricsKPIs,
+  okrs: CloudMetricsOKRs,
+  processes: {
+    leadToCustomer: LeadToCustomerProcess,
+    onboarding: CustomerOnboardingProcess,
+    support: SupportTicketProcess,
+  },
+  workflows: {
+    leadScoring: LeadScoringWorkflow,
+    churnPrediction: ChurnPredictionWorkflow,
+    trialConversion: TrialConversionWorkflow,
+  },
+  financials: CloudMetricsFinancials,
+  metrics: SaaSMetrics,
+}