@mobileai/react-native 0.9.10 → 0.9.12

package/lib/module/support/escalateTool.js

@@ -11,7 +11,11 @@
  */
 
 import { EscalationSocket } from "./EscalationSocket.js";
-const MOBILEAI_HOST = 'https://api.mobileai.dev';
+import { ENDPOINTS } from "../config/endpoints.js";
+import { getDeviceId } from "../services/telemetry/device.js";
+import { getDeviceMetadata } from "../services/telemetry/deviceMetadata.js";
+import { logger } from "../utils/logger.js";
+const MOBILEAI_HOST = ENDPOINTS.escalation;
 
 /** @deprecated Use createEscalateTool({ config, analyticsKey, getContext, getHistory }) */
 
@@ -32,7 +36,14 @@ export function createEscalateTool(depsOrConfig, legacyGetContext) {
     analyticsKey,
     getContext,
     getHistory,
-    onHumanReply
+    onHumanReply,
+    onEscalationStarted,
+    onTypingChange,
+    onTicketClosed,
+    userContext,
+    pushToken,
+    pushTokenType,
+    getScreenFlow
   } = deps;
 
   // Determine effective provider
@@ -55,10 +66,11 @@ export function createEscalateTool(depsOrConfig, legacyGetContext) {
       const context = getContext();
       if (provider === 'mobileai') {
         if (!analyticsKey) {
-          console.warn('[Escalation] provider=mobileai but no analyticsKey — falling back to custom');
+          logger.warn('Escalation', 'provider=mobileai but no analyticsKey — falling back to custom');
         } else {
           try {
             const history = getHistory().slice(-20); // last 20 messages for context
+            logger.info('Escalation', '★★★ Creating ticket — reason:', reason, '| deviceId:', getDeviceId());
             const res = await fetch(`${MOBILEAI_HOST}/api/v1/escalations`, {
               method: 'POST',
               headers: {
@@ -69,7 +81,15 @@ export function createEscalateTool(depsOrConfig, legacyGetContext) {
                 reason,
                 screen: context.currentScreen,
                 history,
-                stepsBeforeEscalation: context.stepsBeforeEscalation
+                stepsBeforeEscalation: context.stepsBeforeEscalation,
+                userContext: {
+                  ...userContext,
+                  device: getDeviceMetadata()
+                },
+                screenFlow: getScreenFlow?.() ?? [],
+                pushToken,
+                pushTokenType,
+                deviceId: getDeviceId()
               })
             });
             if (res.ok) {
@@ -77,27 +97,39 @@ export function createEscalateTool(depsOrConfig, legacyGetContext) {
                 ticketId,
                 wsUrl
               } = await res.json();
-              console.log(`[Escalation] Ticket created: ${ticketId}`);
+              logger.info('Escalation', '★★★ Ticket created:', ticketId, '| wsUrl:', wsUrl);
 
               // Connect WebSocket for real-time reply
               socket?.disconnect();
               socket = new EscalationSocket({
-                onReply: reply => {
-                  console.log(`[Escalation] Human reply received for ticket ${ticketId}`);
-                  onHumanReply?.(reply);
-                  socket?.disconnect();
-                  socket = null;
+                onReply: (reply, replyTicketId) => {
+                  logger.info('Escalation', '★★★ Human reply for ticket', ticketId, ':', reply.substring(0, 80));
+                  onHumanReply?.(reply, replyTicketId || ticketId);
+                },
+                onTypingChange: v => {
+                  logger.info('Escalation', '★★★ Agent typing:', v);
+                  onTypingChange?.(v);
+                },
+                onTicketClosed: closedTicketId => {
+                  logger.info('Escalation', '★★★ Ticket closed:', ticketId);
+                  onTicketClosed?.(closedTicketId || ticketId);
                 },
                 onError: err => {
-                  console.error('[Escalation] WebSocket error:', err);
+                  logger.error('Escalation', '★★★ WebSocket error:', err);
                 }
               });
               socket.connect(wsUrl);
+              logger.info('Escalation', '★★★ WebSocket connecting...');
+
+              // Pass the socket to UI
+              logger.info('Escalation', '★★★ Calling onEscalationStarted for ticket:', ticketId);
+              onEscalationStarted?.(ticketId, socket);
+              logger.info('Escalation', '★★★ onEscalationStarted DONE');
             } else {
-              console.error('[Escalation] Failed to create ticket:', res.status);
+              logger.error('Escalation', 'Failed to create ticket:', res.status);
             }
           } catch (err) {
-            console.error('[Escalation] Network error:', err.message);
+            logger.error('Escalation', 'Network error:', err.message);
           }
           const message = config.escalationMessage ?? 'Connecting you to a human agent...';
           return `ESCALATED: ${message}`;

package/lib/module/support/escalateTool.js.map

@@ -1 +1 @@
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+{"version":3,"names":["EscalationSocket","ENDPOINTS","getDeviceId","getDeviceMetadata","logger","MOBILEAI_HOST","escalation","createEscalateTool","depsOrConfig","legacyGetContext","deps","config","getContext","getHistory","analyticsKey","onHumanReply","onEscalationStarted","onTypingChange","onTicketClosed","userContext","pushToken","pushTokenType","getScreenFlow","provider","socket","name","description","parameters","reason","type","required","execute","args","String","context","warn","history","slice","info","res","fetch","method","headers","body","JSON","stringify","screen","currentScreen","stepsBeforeEscalation","device","screenFlow","deviceId","ok","ticketId","wsUrl","json","disconnect","onReply","reply","replyTicketId","substring","v","closedTicketId","onError","err","error","connect","status","message","escalationMessage","escalationContext","conversationSummary","originalQuery","onEscalate"],"sourceRoot":"../../../src","sources":["support/escalateTool.ts"],"mappings":";;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAIA,SAASA,gBAAgB,QAAQ,uBAAoB;AAErD,SAASC,SAAS,QAAQ,wBAAqB;AAC/C,SAASC,WAAW,QAAQ,iCAA8B;AAC1D,SAASC,iBAAiB,QAAQ,yCAAsC;AACxE,SAASC,MAAM,QAAQ,oBAAiB;AAExC,MAAMC,aAAa,GAAGJ,SAAS,CAACK,UAAU;;AAyB1C;;AAKA,OAAO,SAASC,kBAAkBA,CAChCC,YAAmD,EACnDC,gBAAuE,EACvD;EAChB;EACA,IAAIC,IAAwB;EAC5B,IAAID,gBAAgB,EAAE;IACpBC,IAAI,GAAG;MACLC,MAAM,EAAEH,YAAgC;MACxCI,UAAU,EAAEH,gBAAgB;MAC5BI,UAAU,EAAEA,CAAA,KAAM;IACpB,CAAC;EACH,CAAC,MAAM;IACLH,IAAI,GAAGF,YAAkC;EAC3C;EAEA,MAAM;IAAEG,MAAM;IAAEG,YAAY;IAAEF,UAAU;IAAEC,UAAU;IAAEE,YAAY;IAAEC,mBAAmB;IAAEC,cAAc;IAAEC,cAAc;IAAEC,WAAW;IAAEC,SAAS;IAAEC,aAAa;IAAEC;EAAc,CAAC,GAAGZ,IAAI;;EAEtL;EACA,MAAMa,QAAQ,GAAGZ,MAAM,CAACY,QAAQ,KAAKT,YAAY,GAAG,UAAU,GAAG,QAAQ,CAAC;;EAE1E;EACA,IAAIU,MAA+B,GAAG,IAAI;EAE1C,OAAO;IACLC,IAAI,EAAE,mBAAmB;IACzBC,WAAW,EACT,sDAAsD,GACtD,2DAA2D,GAC3D,+DAA+D,GAC/D,2EAA2E;IAC7EC,UAAU,EAAE;MACVC,MAAM,EAAE;QACNC,IAAI,EAAE,QAAQ;QACdH,WAAW,EAAE,mEAAmE;QAChFI,QAAQ,EAAE;MACZ;IACF,CAAC;IACDC,OAAO,EAAE,MAAOC,IAA6B,IAAK;MAChD,MAAMJ,MAAM,GAAGK,MAAM,CAACD,IAAI,CAACJ,MAAM,IAAI,8BAA8B,CAAC;MACpE,MAAMM,OAAO,GAAGtB,UAAU,CAAC,CAAC;MAE5B,IAAIW,QAAQ,KAAK,UAAU,EAAE;QAC3B,IAAI,CAACT,YAAY,EAAE;UACjBV,MAAM,CAAC+B,IAAI,CAAC,YAAY,EAAE,gEAAgE,CAAC;QAC7F,CAAC,MAAM;UACL,IAAI;YACF,MAAMC,OAAO,GAAGvB,UAAU,CAAC,CAAC,CAACwB,KAAK,CAAC,CAAC,EAAE,CAAC,CAAC,CAAC;YACzCjC,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,+BAA+B,EAAEV,MAAM,EAAE,aAAa,EAAE1B,WAAW,CAAC,CAAC,CAAC;YAChG,MAAMqC,GAAG,GAAG,MAAMC,KAAK,CAAC,GAAGnC,aAAa,qBAAqB,EAAE;cAC7DoC,MAAM,EAAE,MAAM;cACdC,OAAO,EAAE;gBAAE,cAAc,EAAE;cAAmB,CAAC;cAC/CC,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;gBACnB/B,YAAY;gBACZc,MAAM;gBACNkB,MAAM,EAAEZ,OAAO,CAACa,aAAa;gBAC7BX,OAAO;gBACPY,qBAAqB,EAAEd,OAAO,CAACc,qBAAqB;gBACpD7B,WAAW,EAAE;kBACX,GAAGA,WAAW;kBACd8B,MAAM,EAAE9C,iBAAiB,CAAC;gBAC5B,CAAC;gBACD+C,UAAU,EAAE5B,aAAa,GAAG,CAAC,IAAI,EAAE;gBACnCF,SAAS;gBACTC,aAAa;gBACb8B,QAAQ,EAAEjD,WAAW,CAAC;cACxB,CAAC;YACH,CAAC,CAAC;YAEF,IAAIqC,GAAG,CAACa,EAAE,EAAE;cACV,MAAM;gBAAEC,QAAQ;gBAAEC;cAAM,CAAC,GAAG,MAAMf,GAAG,CAACgB,IAAI,CAAC,CAAC;cAC5CnD,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,qBAAqB,EAAEe,QAAQ,EAAE,UAAU,EAAEC,KAAK,CAAC;;cAE7E;cACA9B,MAAM,EAAEgC,UAAU,CAAC,CAAC;cACpBhC,MAAM,GAAG,IAAIxB,gBAAgB,CAAC;gBAC5ByD,OAAO,EAAEA,CAACC,KAAK,EAAEC,aAAa,KAAK;kBACjCvD,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,4BAA4B,EAAEe,QAAQ,EAAE,GAAG,EAAEK,KAAK,CAACE,SAAS,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC;kBAC9F7C,YAAY,GAAG2C,KAAK,EAAEC,aAAa,IAAIN,QAAQ,CAAC;gBAClD,CAAC;gBACDpC,cAAc,EAAG4C,CAAC,IAAK;kBACrBzD,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,mBAAmB,EAAEuB,CAAC,CAAC;kBACjD5C,cAAc,GAAG4C,CAAC,CAAC;gBACrB,CAAC;gBACD3C,cAAc,EAAG4C,cAAc,IAAK;kBAClC1D,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,oBAAoB,EAAEe,QAAQ,CAAC;kBACzDnC,cAAc,GAAG4C,cAAc,IAAIT,QAAQ,CAAC;gBAC9C,CAAC;gBACDU,OAAO,EAAGC,GAAG,IAAK;kBAChB5D,MAAM,CAAC6D,KAAK,CAAC,YAAY,EAAE,sBAAsB,EAAED,GAAG,CAAC;gBACzD;cACF,CAAC,CAAC;cACFxC,MAAM,CAAC0C,OAAO,CAACZ,KAAK,CAAC;cACrBlD,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,6BAA6B,CAAC;;cAExD;cACAlC,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,6CAA6C,EAAEe,QAAQ,CAAC;cAClFrC,mBAAmB,GAAGqC,QAAQ,EAAE7B,MAAM,CAAC;cACvCpB,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,8BAA8B,CAAC;YAC3D,CAAC,MAAM;cACLlC,MAAM,CAAC6D,KAAK,CAAC,YAAY,EAAE,0BAA0B,EAAE1B,GAAG,CAAC4B,MAAM,CAAC;YACpE;UACF,CAAC,CAAC,OAAOH,GAAG,EAAE;YACZ5D,MAAM,CAAC6D,KAAK,CAAC,YAAY,EAAE,gBAAgB,EAAGD,GAAG,CAAWI,OAAO,CAAC;UACtE;UAEA,MAAMA,OAAO,GAAGzD,MAAM,CAAC0D,iBAAiB,IAAI,oCAAoC;UAChF,OAAO,cAAcD,OAAO,EAAE;QAChC;MACF;;MAEA;MACA,MAAME,iBAAoC,GAAG;QAC3CC,mBAAmB,EAAE3C,MAAM;QAC3BmB,aAAa,EAAEb,OAAO,CAACa,aAAa;QACpCyB,aAAa,EAAEtC,OAAO,CAACsC,aAAa;QACpCxB,qBAAqB,EAAEd,OAAO,CAACc;MACjC,CAAC;MACDrC,MAAM,CAAC8D,UAAU,GAAGH,iBAAiB,CAAC;MAEtC,MAAMF,OAAO,GAAGzD,MAAM,CAAC0D,iBAAiB,IAAI,oCAAoC;MAChF,OAAO,cAAcD,OAAO,EAAE;IAChC;EACF,CAAC;AACH","ignoreList":[]}

package/lib/module/support/index.js

@@ -12,6 +12,8 @@ export { buildSupportPrompt } from "./supportPrompt.js";
 // Escalation tool + WebSocket manager
 export { createEscalateTool } from "./escalateTool.js";
 export { EscalationSocket } from "./EscalationSocket.js";
+export { EscalationEventSource } from "./EscalationEventSource.js";
+
 // UI Components
 export { SupportGreeting } from "./SupportGreeting.js";
 export { CSATSurvey } from "./CSATSurvey.js";

package/lib/module/support/index.js.map

@@ -1 +1 @@
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+{"version":3,"names":["buildSupportPrompt","createEscalateTool","EscalationSocket","EscalationEventSource","SupportGreeting","CSATSurvey"],"sourceRoot":"../../../src","sources":["support/index.ts"],"mappings":";;AAAA;AACA;AACA;;AAEA;;AAYA;AACA,SAASA,kBAAkB,QAAQ,oBAAiB;;AAEpD;AACA,SAASC,kBAAkB,QAAQ,mBAAgB;AACnD,SAASC,gBAAgB,QAAQ,uBAAoB;AAErD,SAASC,qBAAqB,QAAQ,4BAAyB;;AAE/D;AACA,SAASC,eAAe,QAAQ,sBAAmB;AACnD,SAASC,UAAU,QAAQ,iBAAc","ignoreList":[]}

package/lib/typescript/src/components/AIAgent.d.ts

@@ -150,7 +150,30 @@ interface AIAgentProps {
      * Proactive agent configuration (detects user hesitation)
      */
     proactiveHelp?: ProactiveHelpConfig;
+    /**
+     * Identity of the logged-in user.
+     * If provided, this enforces "one ticket per user" and shows the user profile
+     * in the Dashboard (name, email, plan, etc.).
+     */
+    userContext?: {
+        userId?: string;
+        name?: string;
+        email?: string;
+        phone?: string;
+        plan?: string;
+        custom?: Record<string, string | number | boolean>;
+    };
+    /**
+     * Device push token for offline support replies.
+     * Use '@react-native-firebase/messaging' or 'expo-notifications' to get this.
+     */
+    pushToken?: string;
+    /**
+     * The type of push token provided.
+     * "fcm" is recommended for universal bare/Expo support.
+     */
+    pushTokenType?: 'fcm' | 'expo' | 'apns';
 }
-export declare function AIAgent({ apiKey, proxyUrl, proxyHeaders, voiceProxyUrl, voiceProxyHeaders, provider: providerName, model, navRef, maxSteps, showChatBar, children, onResult, interactiveBlacklist, interactiveWhitelist, onBeforeStep, onAfterStep, onBeforeTask, onAfterTask, transformScreenContent, customTools, instructions, stepDelay, mcpServerUrl, router, pathname, enableVoice, onTokenUsage, debug, knowledgeBase, knowledgeMaxTokens, enableUIControl, accentColor, theme, screenMap, useScreenMap, maxTokenBudget, maxCostUSD, analyticsKey, analyticsProxyUrl, analyticsProxyHeaders, proactiveHelp, }: AIAgentProps): import("react/jsx-runtime").JSX.Element;
+export declare function AIAgent({ apiKey, proxyUrl, proxyHeaders, voiceProxyUrl, voiceProxyHeaders, provider: providerName, model, navRef, maxSteps, showChatBar, children, onResult, interactiveBlacklist, interactiveWhitelist, onBeforeStep, onAfterStep, onBeforeTask, onAfterTask, transformScreenContent, customTools, instructions, stepDelay, mcpServerUrl, router, pathname, enableVoice, onTokenUsage, debug, knowledgeBase, knowledgeMaxTokens, enableUIControl, accentColor, theme, screenMap, useScreenMap, maxTokenBudget, maxCostUSD, analyticsKey, analyticsProxyUrl, analyticsProxyHeaders, proactiveHelp, userContext, pushToken, pushTokenType, }: AIAgentProps): import("react/jsx-runtime").JSX.Element;
 export {};
 //# sourceMappingURL=AIAgent.d.ts.map

package/lib/typescript/src/components/AIAgent.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"AIAgent.d.ts","sourceRoot":"","sources":["../../../../src/components/AIAgent.tsx"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAEH,OAAO,KAMN,MAAM,OAAO,CAAC;AAgBf,OAAO,KAAK,EAA0B,eAAe,EAAE,cAAc,EAAE,SAAS,EAAE,UAAU,EAAE,mBAAmB,EAAE,YAAY,EAAa,cAAc,EAAE,SAAS,EAAE,mBAAmB,EAAE,MAAM,eAAe,CAAC;AAelN,UAAU,YAAY;IACpB;;;OAGG;IACH,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB;;;OAGG;IACH,QAAQ,CAAC,EAAE,cAAc,CAAC;IAC1B;;;OAGG;IACH,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB;;OAEG;IACH,YAAY,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IACtC;;;OAGG;IACH,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB;;OAEG;IACH,iBAAiB,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IAC3C,yCAAyC;IACzC,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,gEAAgE;IAChE,MAAM,CAAC,EAAE,GAAG,CAAC;IAEb,kCAAkC;IAClC,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,6BAA6B;IAC7B,WAAW,CAAC,EAAE,OAAO,CAAC;IACtB,gCAAgC;IAChC,QAAQ,EAAE,KAAK,CAAC,SAAS,CAAC;IAC1B,oCAAoC;IACpC,QAAQ,CAAC,EAAE,CAAC,MAAM,EAAE,eAAe,KAAK,IAAI,CAAC;IAI7C,qDAAqD;IACrD,oBAAoB,CAAC,EAAE,KAAK,CAAC,SAAS,CAAC,GAAG,CAAC,EAAE,CAAC;IAC9C,uDAAuD;IACvD,oBAAoB,CAAC,EAAE,KAAK,CAAC,SAAS,CAAC,GAAG,CAAC,EAAE,CAAC;IAC9C,8BAA8B;IAC9B,YAAY,CAAC,EAAE,CAAC,SAAS,EAAE,MAAM,KAAK,OAAO,CAAC,IAAI,CAAC,GAAG,IAAI,CAAC;IAC3D,6BAA6B;IAC7B,WAAW,CAAC,EAAE,CAAC,OAAO,EAAE,SAAS,EAAE,KAAK,OAAO,CAAC,IAAI,CAAC,GAAG,IAAI,CAAC;IAC7D,gCAAgC;IAChC,YAAY,CAAC,EAAE,MAAM,OAAO,CAAC,IAAI,CAAC,GAAG,IAAI,CAAC;IAC1C,kCAAkC;IAClC,WAAW,CAAC,EAAE,CAAC,MAAM,EAAE,eAAe,KAAK,OAAO,CAAC,IAAI,CAAC,GAAG,IAAI,CAAC;IAChE,qEAAqE;IACrE,sBAAsB,CAAC,EAAE,CAAC,OAAO,EAAE,MAAM,KAAK,OAAO,CAAC,MAAM,CAAC,GAAG,MAAM,CAAC;IACvE,wDAAwD;IACxD,WAAW,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,cAAc,GAAG,IAAI,CAAC,CAAC;IACpD,2CAA2C;IAC3C,YAAY,CAAC,EAAE;QACb,MAAM,CAAC,EAAE,MAAM,CAAC;QAChB,qBAAqB,CAAC,EAAE,CAAC,UAAU,EAAE,MAAM,KAAK,MAAM,GAAG,SAAS,GAAG,IAAI,CAAC;KAC3E,CAAC;IACF,gCAAgC;IAChC,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,+EAA+E;IAC/E,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,8CAA8C;IAC9C,MAAM,CAAC,EAAE;QACP,IAAI,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;QAC7B,OAAO,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;QAChC,IAAI,EAAE,MAAM,IAAI,CAAC;KAClB,CAAC;IACF,gDAAgD;IAChD,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,2CAA2C;IAC3C,WAAW,CAAC,EAAE,OAAO,CAAC;IACtB,mDAAmD;IACnD,YAAY,CAAC,EAAE,CAAC,KAAK,EAAE,UAAU,KAAK,IAAI,CAAC;IAC3C,qDAAqD;IACrD,KAAK,CAAC,EAAE,OAAO,CAAC;IAChB;;;OAGG;IACH,aAAa,CAAC,EAAE,mBAAmB,CAAC;IACpC,+DAA+D;IAC/D,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B;;;;OAIG;IACH,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B;;;;OAIG;IACH,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB;;;OAGG;IACH,KAAK,CAAC,EAAE,YAAY,CAAC;IACrB;;;OAGG;IACH,SAAS,CAAC,EAAE,SAAS,CAAC;IACtB;;;OAGG;IACH,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB;;;OAGG;IACH,UAAU,CAAC,EAAE,MAAM,CAAC;IAEpB;;;;OAIG;IACH,YAAY,CAAC,EAAE,OAAO,CAAC;IAIvB;;OAEG;IACH,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB;;OAEG;IACH,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAC3B;;OAEG;IACH,qBAAqB,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IAE/C;;OAEG;IACH,aAAa,CAAC,EAAE,mBAAmB,CAAC;IAIpC;;;;OAIG;IACH,WAAW,CAAC,EAAE;QACZ,MAAM,CAAC,EAAE,MAAM,CAAC;QAChB,IAAI,CAAC,EAAE,MAAM,CAAC;QACd,KAAK,CAAC,EAAE,MAAM,CAAC;QACf,KAAK,CAAC,EAAE,MAAM,CAAC;QACf,IAAI,CAAC,EAAE,MAAM,CAAC;QACd,MAAM,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,GAAG,MAAM,GAAG,OAAO,CAAC,CAAC;KACpD,CAAC;IAEF;;;OAGG;IACH,SAAS,CAAC,EAAE,MAAM,CAAC;IAEnB;;;OAGG;IACH,aAAa,CAAC,EAAE,KAAK,GAAG,MAAM,GAAG,MAAM,CAAC;CACzC;AAKD,wBAAgB,OAAO,CAAC,EACtB,MAAM,EACN,QAAQ,EACR,YAAY,EACZ,aAAa,EACb,iBAAiB,EACjB,QAAQ,EAAE,YAAuB,EACjC,KAAK,EACL,MAAM,EAEN,QAAa,EACb,WAAkB,EAClB,QAAQ,EACR,QAAQ,EAER,oBAAoB,EACpB,oBAAoB,EACpB,YAAY,EACZ,WAAW,EACX,YAAY,EACZ,WAAW,EACX,sBAAsB,EACtB,WAAW,EACX,YAAY,EACZ,SAAS,EACT,YAAY,EACZ,MAAM,EACN,QAAQ,EACR,WAAmB,EACnB,YAAY,EACZ,KAAa,EACb,aAAa,EACb,kBAAkB,EAClB,eAAe,EACf,WAAW,EACX,KAAK,EACL,SAAS,EACT,YAAmB,EACnB,cAAc,EACd,UAAU,EACV,YAAY,EACZ,iBAAiB,EACjB,qBAAqB,EACrB,aAAa,EACb,WAAW,EACX,SAAS,EACT,aAAa,GACd,EAAE,YAAY,2CAq0Cd"}

package/lib/typescript/src/components/AgentChatBar.d.ts

@@ -3,7 +3,8 @@
  * Supports two modes: Text and Voice.
  * Does not block underlying UI natively.
  */
-import type { ExecutionResult, AgentMode, ChatBarTheme } from '../core/types';
+import type { ExecutionResult, AgentMode, ChatBarTheme, AIMessage } from '../core/types';
+import type { SupportTicket } from '../support/types';
 interface AgentChatBarProps {
     onSend: (message: string) => void;
     isThinking: boolean;
@@ -24,11 +25,32 @@ interface AgentChatBarProps {
     isAISpeaking?: boolean;
     /** Voice WebSocket is connected */
     isVoiceConnected?: boolean;
+    /** Live human agent is typing */
+    /** Live human agent is typing */
+    isAgentTyping?: boolean;
     /** Full session cleanup (stop mic, audio, WebSocket, live mode) */
     onStopSession?: () => void;
     /** Color theme overrides */
     theme?: ChatBarTheme;
+    /** Active support tickets (for human mode) */
+    tickets?: SupportTicket[];
+    /** Currently selected ticket ID */
+    selectedTicketId?: string | null;
+    /** Callback when user selects a ticket */
+    onTicketSelect?: (ticketId: string) => void;
+    /** Callback when user goes back to ticket list */
+    onBackToTickets?: () => void;
+    /** Incremented to trigger auto-expand */
+    autoExpandTrigger?: number;
+    /** Chat messages for selected ticket */
+    chatMessages?: AIMessage[];
+    /** The user's original typed query — shown in the result bubble instead of agent reasoning */
+    lastUserMessage?: string | null;
+    /** Unread message counts per ticket (ticketId -> count) */
+    unreadCounts?: Record<string, number>;
+    /** Total unread messages across all tickets */
+    totalUnread?: number;
 }
-export declare function AgentChatBar({ onSend, isThinking, lastResult, language, onDismiss, availableModes, mode, onModeChange, onMicToggle, onSpeakerToggle, isMicActive, isSpeakerMuted, isAISpeaking, isVoiceConnected, onStopSession, theme, }: AgentChatBarProps): import("react/jsx-runtime").JSX.Element;
+export declare function AgentChatBar({ onSend, isThinking, lastResult, language, onDismiss, availableModes, mode, onModeChange, onMicToggle, onSpeakerToggle, isMicActive, isSpeakerMuted, isAISpeaking, isVoiceConnected, onStopSession, theme, tickets, selectedTicketId, onTicketSelect, autoExpandTrigger, lastUserMessage, unreadCounts, totalUnread, }: AgentChatBarProps): import("react/jsx-runtime").JSX.Element;
 export {};
 //# sourceMappingURL=AgentChatBar.d.ts.map

package/lib/typescript/src/components/AgentChatBar.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"AgentChatBar.d.ts","sourceRoot":"","sources":["../../../../src/components/AgentChatBar.tsx"],"names":[],"mappings":"AAAA;;;;GAIG;AAgBH,OAAO,KAAK,EAAE,eAAe,EAAE,SAAS,EAAE,YAAY,EAAE,SAAS,EAAE,MAAM,eAAe,CAAC;AAUzF,OAAO,KAAK,EAAE,aAAa,EAAE,MAAM,kBAAkB,CAAC;AAKtD,UAAU,iBAAiB;IACzB,MAAM,EAAE,CAAC,OAAO,EAAE,MAAM,KAAK,IAAI,CAAC;IAClC,UAAU,EAAE,OAAO,CAAC;IACpB,UAAU,EAAE,eAAe,GAAG,IAAI,CAAC;IACnC,QAAQ,EAAE,IAAI,GAAG,IAAI,CAAC;IACtB,SAAS,CAAC,EAAE,MAAM,IAAI,CAAC;IACvB,0CAA0C;IAC1C,cAAc,CAAC,EAAE,SAAS,EAAE,CAAC;IAC7B,0BAA0B;IAC1B,IAAI,CAAC,EAAE,SAAS,CAAC;IACjB,YAAY,CAAC,EAAE,CAAC,IAAI,EAAE,SAAS,KAAK,IAAI,CAAC;IACzC,qBAAqB;IACrB,WAAW,CAAC,EAAE,CAAC,MAAM,EAAE,OAAO,KAAK,IAAI,CAAC;IACxC,eAAe,CAAC,EAAE,CAAC,KAAK,EAAE,OAAO,KAAK,IAAI,CAAC;IAC3C,WAAW,CAAC,EAAE,OAAO,CAAC;IACtB,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,+BAA+B;IAC/B,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,mCAAmC;IACnC,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,iCAAiC;IACjC,iCAAiC;IACjC,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB,mEAAmE;IACnE,aAAa,CAAC,EAAE,MAAM,IAAI,CAAC;IAC3B,4BAA4B;IAC5B,KAAK,CAAC,EAAE,YAAY,CAAC;IACrB,8CAA8C;IAC9C,OAAO,CAAC,EAAE,aAAa,EAAE,CAAC;IAC1B,mCAAmC;IACnC,gBAAgB,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IACjC,0CAA0C;IAC1C,cAAc,CAAC,EAAE,CAAC,QAAQ,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C,kDAAkD;IAClD,eAAe,CAAC,EAAE,MAAM,IAAI,CAAC;IAC7B,yCAAyC;IACzC,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAC3B,wCAAwC;IACxC,YAAY,CAAC,EAAE,SAAS,EAAE,CAAC;IAC3B,8FAA8F;IAC9F,eAAe,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAChC,2DAA2D;IAC3D,YAAY,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IACtC,+CAA+C;IAC/C,WAAW,CAAC,EAAE,MAAM,CAAC;CACtB;AAuVD,wBAAgB,YAAY,CAAC,EAC3B,MAAM,EACN,UAAU,EACV,UAAU,EACV,QAAQ,EACR,SAAS,EACT,cAAyB,EACzB,IAAa,EACb,YAAY,EACZ,WAAW,EACX,eAAe,EACf,WAAmB,EACnB,cAAsB,EACtB,YAAY,EACZ,gBAAgB,EAChB,aAAa,EACb,KAAK,EACL,OAAY,EACZ,gBAAgB,EAChB,cAAc,EACd,iBAAqB,EACrB,eAAe,EACf,YAAiB,EACjB,WAAe,GAChB,EAAE,iBAAiB,2CA8NnB"}

package/lib/typescript/src/config/endpoints.d.ts

@@ -0,0 +1,18 @@
+/**
+ * SDK Endpoint Configuration
+ *
+ * All MobileAI backend URLs live here.
+ * Change these to point to a self-hosted or staging server.
+ *
+ * Enterprise customers: use the `analyticsProxyUrl` prop on <AIAgent>
+ * to route telemetry through your own backend without touching this file.
+ */
+export declare const ENDPOINTS: {
+    /** Telemetry event ingest — receives batched SDK events */
+    readonly telemetryIngest: "http://localhost:3001/api/v1/events";
+    /** Feature flag sync — fetches remote flags for this analyticsKey */
+    readonly featureFlags: "http://localhost:3001/api/v1/flags";
+    /** Live agent escalation (support handoff) */
+    readonly escalation: "http://localhost:3001";
+};
+//# sourceMappingURL=endpoints.d.ts.map

package/lib/typescript/src/config/endpoints.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"endpoints.d.ts","sourceRoot":"","sources":["../../../../src/config/endpoints.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAIH,eAAO,MAAM,SAAS;IACpB,2DAA2D;;IAG3D,qEAAqE;;IAGrE,8CAA8C;;CAEtC,CAAC"}

package/lib/typescript/src/core/systemPrompt.d.ts

@@ -1,21 +1,12 @@
 /**
  * System prompt for the AI agent.
  *
- * Separated into its own file for maintainability.
- * The prompt uses XML-style tags
- * to give the LLM clear, structured instructions.
+ * Shared fragments are extracted as constants at the top so that all
+ * three prompt builders (text agent, voice agent, knowledge-only) stay
+ * in sync — one change propagates everywhere.  The prompt uses XML-style
+ * tags to give the LLM clear, structured instructions.
  */
 export declare function buildSystemPrompt(language: string, hasKnowledge?: boolean): string;
-/**
- * Voice-adapted system prompt for the Gemini Live API.
- *
- * Uses the same core rules/tools/screen format as text mode (buildSystemPrompt)
- * but adapted for voice interaction:
- * - No agent-loop directives (no "MUST call agent_step on every step")
- * - No agent_history/user_request references (voice is conversational)
- * - Explicit "wait for user voice command" guardrails
- * - Voice-specific UX (concise spoken responses)
- */
 export declare function buildVoiceSystemPrompt(language: string, userInstructions?: string, hasKnowledge?: boolean): string;
 /**
  * Build a knowledge-only system prompt (no UI control tools).

package/lib/typescript/src/core/systemPrompt.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"systemPrompt.d.ts","sourceRoot":"","sources":["../../../../src/core/systemPrompt.ts"],"names":[],"mappings":"AAAA;;;;;;;GAOG;AAsFH,wBAAgB,iBAAiB,CAAC,QAAQ,EAAE,MAAM,EAAE,YAAY,UAAQ,GAAG,MAAM,CA2JhF;AAID,wBAAgB,sBAAsB,CACpC,QAAQ,EAAE,MAAM,EAChB,gBAAgB,CAAC,EAAE,MAAM,EACzB,YAAY,UAAQ,GACnB,MAAM,CAoFR;AAID;;;;;;GAMG;AACH,wBAAgB,wBAAwB,CACtC,QAAQ,EAAE,MAAM,EAChB,YAAY,EAAE,OAAO,EACrB,gBAAgB,CAAC,EAAE,MAAM,GACxB,MAAM,CAqCR"}

package/lib/typescript/src/core/types.d.ts

@@ -1,7 +1,7 @@
 /**
  * Core types for the React Native AI SDK.
  */
-export type AgentMode = 'text' | 'voice';
+export type AgentMode = 'text' | 'voice' | 'human';
 export type AIProviderName = 'gemini' | 'openai';
 export type ElementType = 'pressable' | 'text-input' | 'switch' | 'scrollable' | 'slider' | 'picker' | 'date-picker';
 export interface InteractiveElement {

package/lib/typescript/src/core/types.d.ts.map

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package/lib/typescript/src/hooks/useAction.d.ts

@@ -21,9 +21,9 @@ export interface AgentContextValue {
     lastResult: ExecutionResult | null;
     /** The full conversation history for custom chat UIs. */
     messages: AIMessage[];
-    /** Clear the conversation history. */
+    /** Clear conversation history. */
     clearMessages: () => void;
-    /** Cancel the currently running task. */
+    /** Cancel currently running task. */
     cancel: () => void;
 }
 export declare const AgentContext: React.Context<AgentContextValue>;

package/lib/typescript/src/hooks/useAction.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"useAction.d.ts","sourceRoot":"","sources":["../../../../src/hooks/useAction.ts"],"names":[],"mappings":"AAAA;;;;;GAKG;AAEH,OAAO,KAAoE,MAAM,OAAO,CAAC;AACzF,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,sBAAsB,CAAC;AACzD,OAAO,KAAK,EAAE,eAAe,EAAE,SAAS,EAAE,MAAM,eAAe,CAAC;AAIhE,MAAM,WAAW,iBAAiB;IAChC,OAAO,EAAE,YAAY,GAAG,IAAI,CAAC;IAC7B,yEAAyE;IACzE,IAAI,EAAE,CAAC,OAAO,EAAE,MAAM,EAAE,OAAO,CAAC,EAAE;QAAE,QAAQ,CAAC,EAAE,CAAC,MAAM,EAAE,eAAe,KAAK,IAAI,CAAA;KAAE,KAAK,IAAI,CAAC;IAC5F,kFAAkF;IAClF,SAAS,EAAE,OAAO,CAAC;IACnB,4EAA4E;IAC5E,MAAM,EAAE,MAAM,CAAC;IACf,kDAAkD;IAClD,UAAU,EAAE,eAAe,GAAG,IAAI,CAAC;IACnC,yDAAyD;IACzD,QAAQ,EAAE,SAAS,EAAE,CAAC;IACtB,kCAAkC;IAClC,aAAa,EAAE,MAAM,IAAI,CAAC;IAC1B,qCAAqC;IACrC,MAAM,EAAE,MAAM,IAAI,CAAC;CACpB;AAaD,eAAO,MAAM,YAAY,kCAAoD,CAAC;AAG9E,OAAO,KAAK,EAAE,kBAAkB,EAAE,MAAM,eAAe,CAAC;AAExD;;;;;;;;;;;;;;;;;;;;;;;;;;;;;GA6BG;AACH,wBAAgB,SAAS,CACvB,IAAI,EAAE,MAAM,EACZ,WAAW,EAAE,MAAM,EACnB,UAAU,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,GAAG,kBAAkB,CAAC,EACvD,OAAO,EAAE,CAAC,IAAI,EAAE,MAAM,CAAC,MAAM,EAAE,GAAG,CAAC,KAAK,GAAG,EAC3C,IAAI,CAAC,EAAE,KAAK,CAAC,cAAc,GAC1B,IAAI,CA0BN;AAKD;;;;;;;;;;;;;GAaG;AACH,wBAAgB,KAAK,CAAC,OAAO,CAAC,EAAE;IAC9B;;;OAGG;IACH,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B;;;OAGG;IACH,QAAQ,CAAC,EAAE,CAAC,MAAM,EAAE,eAAe,KAAK,IAAI,CAAC;CAC9C;IA2BG,sCAAsC;oBALL,MAAM;IAOvC,gDAAgD;;IAEhD,0DAA0D;;IAE1D,8CAA8C;;IAE9C,qCAAqC;;IAErC,sCAAsC;yBAtJnB,IAAI;IAwJvB,yFAAyF;kBAtJ7E,IAAI;EAyJnB"}

package/lib/typescript/src/index.d.ts

@@ -22,5 +22,5 @@ export type { AgentConfig, AgentMode, ExecutionResult, InteractiveElement, Dehyd
 export type { VoiceServiceConfig, VoiceServiceCallbacks, VoiceStatus, } from './services/VoiceService';
 export type { TelemetryConfig, TelemetryEvent, } from './services/telemetry';
 export { SupportGreeting, CSATSurvey, buildSupportPrompt, createEscalateTool, EscalationSocket } from './support';
-export type { SupportModeConfig, QuickReply, EscalationConfig, EscalationContext, CSATConfig, CSATRating, BusinessHoursConfig, } from './support';
+export type { SupportModeConfig, QuickReply, EscalationConfig, EscalationContext, CSATConfig, CSATRating, BusinessHoursConfig, SupportTicket, } from './support';
 //# sourceMappingURL=index.d.ts.map

package/lib/typescript/src/index.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../src/index.ts"],"names":[],"mappings":"AAAA;;;;;GAKG;AAGH,OAAO,EAAE,OAAO,EAAE,MAAM,sBAAsB,CAAC;AAC/C,OAAO,EAAE,MAAM,EAAE,MAAM,qBAAqB,CAAC;AAG7C,OAAO,EAAE,QAAQ,EAAE,MAAM,6BAA6B,CAAC;AACvD,OAAO,EAAE,aAAa,EAAE,MAAM,kCAAkC,CAAC;AAGjE,OAAO,EAAE,cAAc,EAAE,MAAM,4BAA4B,CAAC;AAC5D,OAAO,EAAE,cAAc,EAAE,MAAM,4BAA4B,CAAC;AAC5D,OAAO,EAAE,cAAc,EAAE,MAAM,6BAA6B,CAAC;AAG7D,OAAO,EAAE,SAAS,EAAE,KAAK,EAAE,MAAM,mBAAmB,CAAC;AAGrD,OAAO,EAAE,YAAY,EAAE,MAAM,yBAAyB,CAAC;AACvD,OAAO,EAAE,iBAAiB,EAAE,MAAM,8BAA8B,CAAC;AACjE,OAAO,EAAE,kBAAkB,EAAE,MAAM,+BAA+B,CAAC;AACnE,OAAO,EAAE,oBAAoB,EAAE,MAAM,iCAAiC,CAAC;AAGvE,OAAO,EAAE,QAAQ,EAAE,MAAM,sBAAsB,CAAC;AAGhD,OAAO,EAAE,MAAM,EAAE,MAAM,gBAAgB,CAAC;AAGxC,YAAY,EACV,WAAW,EACX,SAAS,EACT,eAAe,EACf,kBAAkB,EAClB,gBAAgB,EAChB,cAAc,EACd,gBAAgB,EAChB,UAAU,EACV,cAAc,EACd,kBAAkB,EAClB,mBAAmB,EACnB,YAAY,EACZ,SAAS,EACT,cAAc,EACd,SAAS,EACT,cAAc,GACf,MAAM,cAAc,CAAC;AAEtB,YAAY,EACV,kBAAkB,EAClB,qBAAqB,EACrB,WAAW,GACZ,MAAM,yBAAyB,CAAC;AAEjC,YAAY,EACV,eAAe,EACf,cAAc,GACf,MAAM,sBAAsB,CAAC;AAM9B,OAAO,EAAE,eAAe,EAAE,UAAU,EAAE,kBAAkB,EAAE,kBAAkB,EAAE,gBAAgB,EAAE,MAAM,WAAW,CAAC;AAElH,YAAY,EACV,iBAAiB,EACjB,UAAU,EACV,gBAAgB,EAChB,iBAAiB,EACjB,UAAU,EACV,UAAU,EACV,mBAAmB,GACpB,MAAM,WAAW,CAAC"}
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../src/index.ts"],"names":[],"mappings":"AAAA;;;;;GAKG;AAGH,OAAO,EAAE,OAAO,EAAE,MAAM,sBAAsB,CAAC;AAC/C,OAAO,EAAE,MAAM,EAAE,MAAM,qBAAqB,CAAC;AAG7C,OAAO,EAAE,QAAQ,EAAE,MAAM,6BAA6B,CAAC;AACvD,OAAO,EAAE,aAAa,EAAE,MAAM,kCAAkC,CAAC;AAGjE,OAAO,EAAE,cAAc,EAAE,MAAM,4BAA4B,CAAC;AAC5D,OAAO,EAAE,cAAc,EAAE,MAAM,4BAA4B,CAAC;AAC5D,OAAO,EAAE,cAAc,EAAE,MAAM,6BAA6B,CAAC;AAG7D,OAAO,EAAE,SAAS,EAAE,KAAK,EAAE,MAAM,mBAAmB,CAAC;AAGrD,OAAO,EAAE,YAAY,EAAE,MAAM,yBAAyB,CAAC;AACvD,OAAO,EAAE,iBAAiB,EAAE,MAAM,8BAA8B,CAAC;AACjE,OAAO,EAAE,kBAAkB,EAAE,MAAM,+BAA+B,CAAC;AACnE,OAAO,EAAE,oBAAoB,EAAE,MAAM,iCAAiC,CAAC;AAGvE,OAAO,EAAE,QAAQ,EAAE,MAAM,sBAAsB,CAAC;AAGhD,OAAO,EAAE,MAAM,EAAE,MAAM,gBAAgB,CAAC;AAGxC,YAAY,EACV,WAAW,EACX,SAAS,EACT,eAAe,EACf,kBAAkB,EAClB,gBAAgB,EAChB,cAAc,EACd,gBAAgB,EAChB,UAAU,EACV,cAAc,EACd,kBAAkB,EAClB,mBAAmB,EACnB,YAAY,EACZ,SAAS,EACT,cAAc,EACd,SAAS,EACT,cAAc,GACf,MAAM,cAAc,CAAC;AAEtB,YAAY,EACV,kBAAkB,EAClB,qBAAqB,EACrB,WAAW,GACZ,MAAM,yBAAyB,CAAC;AAEjC,YAAY,EACV,eAAe,EACf,cAAc,GACf,MAAM,sBAAsB,CAAC;AAM9B,OAAO,EAAE,eAAe,EAAE,UAAU,EAAE,kBAAkB,EAAE,kBAAkB,EAAE,gBAAgB,EAAE,MAAM,WAAW,CAAC;AAElH,YAAY,EACV,iBAAiB,EACjB,UAAU,EACV,gBAAgB,EAChB,iBAAiB,EACjB,UAAU,EACV,UAAU,EACV,mBAAmB,EACnB,aAAa,GACd,MAAM,WAAW,CAAC"}

package/lib/typescript/src/services/AudioInputService.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"AudioInputService.d.ts","sourceRoot":"","sources":["../../../../src/services/AudioInputService.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;GAWG;AAOH,MAAM,WAAW,gBAAgB;IAC/B,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,4DAA4D;IAC5D,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,2CAA2C;IAC3C,YAAY,EAAE,CAAC,WAAW,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C,OAAO,CAAC,EAAE,CAAC,KAAK,EAAE,MAAM,KAAK,IAAI,CAAC;IAClC,kBAAkB,CAAC,EAAE,MAAM,IAAI,CAAC;CACjC;AAED,KAAK,eAAe,GAAG,MAAM,GAAG,WAAW,GAAG,QAAQ,CAAC;AAIvD,qBAAa,iBAAiB;IAC5B,OAAO,CAAC,MAAM,CAAmB;IACjC,OAAO,CAAC,MAAM,CAA2B;IACzC,OAAO,CAAC,QAAQ,CAAa;IAK7B,OAAO,CAAC,uBAAuB,CAAK;IACpC,OAAO,CAAC,YAAY,CAAS;IAC7B,OAAO,CAAC,MAAM,CAAC,QAAQ,CAAC,gBAAgB,CAAQ;IAChD,OAAO,CAAC,MAAM,CAAC,QAAQ,CAAC,4BAA4B,CAAM;gBAE9C,MAAM,EAAE,gBAAgB;IAM9B,KAAK,IAAI,OAAO,CAAC,OAAO,CAAC;IAwHzB,IAAI,IAAI,OAAO,CAAC,IAAI,CAAC;IAoB3B;;;;OAIG;YACW,eAAe;IAa7B,IAAI,WAAW,IAAI,OAAO,CAEzB;IAED,IAAI,aAAa,IAAI,eAAe,CAEnC;CACF"}
+{"version":3,"file":"AudioInputService.d.ts","sourceRoot":"","sources":["../../../../src/services/AudioInputService.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;GAWG;AAOH,MAAM,WAAW,gBAAgB;IAC/B,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,4DAA4D;IAC5D,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,2CAA2C;IAC3C,YAAY,EAAE,CAAC,WAAW,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C,OAAO,CAAC,EAAE,CAAC,KAAK,EAAE,MAAM,KAAK,IAAI,CAAC;IAClC,kBAAkB,CAAC,EAAE,MAAM,IAAI,CAAC;CACjC;AAED,KAAK,eAAe,GAAG,MAAM,GAAG,WAAW,GAAG,QAAQ,CAAC;AAIvD,qBAAa,iBAAiB;IAC5B,OAAO,CAAC,MAAM,CAAmB;IACjC,OAAO,CAAC,MAAM,CAA2B;IACzC,OAAO,CAAC,QAAQ,CAAa;IAK7B,OAAO,CAAC,uBAAuB,CAAK;IACpC,OAAO,CAAC,YAAY,CAAS;IAC7B,OAAO,CAAC,MAAM,CAAC,QAAQ,CAAC,gBAAgB,CAAQ;IAChD,OAAO,CAAC,MAAM,CAAC,QAAQ,CAAC,4BAA4B,CAAM;gBAE9C,MAAM,EAAE,gBAAgB;IAM9B,KAAK,IAAI,OAAO,CAAC,OAAO,CAAC;IAiIzB,IAAI,IAAI,OAAO,CAAC,IAAI,CAAC;IAoB3B;;;;OAIG;YACW,eAAe;IAa7B,IAAI,WAAW,IAAI,OAAO,CAEzB;IAED,IAAI,aAAa,IAAI,eAAe,CAEnC;CACF"}

package/lib/typescript/src/services/telemetry/TelemetryService.d.ts

@@ -14,11 +14,12 @@ export declare class TelemetryService {
     private config;
     private sessionId;
     private currentScreen;
+    private screenFlow;
     private flushTimer;
     private isFlushing;
     private appStateSubscription;
-    /** Public getter for the current screen, used by auto-capture utilities */
     get screen(): string;
+    getScreenFlow(): string[];
     /**
      * True while the AI agent is executing a tool (tap, type, navigate, etc.).
      * The touch interceptor checks this flag to avoid double-counting AI actions

package/lib/typescript/src/services/telemetry/TelemetryService.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"TelemetryService.d.ts","sourceRoot":"","sources":["../../../../../src/services/telemetry/TelemetryService.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAIH,OAAO,KAAK,EAGV,eAAe,EAChB,MAAM,SAAS,CAAC;AAEjB,OAAO,EAAE,WAAW,EAAE,MAAM,sBAAsB,CAAC;AA8BnD,qBAAa,gBAAgB;IAC3B,OAAO,CAAC,KAAK,CAAwB;IACrC,OAAO,CAAC,MAAM,CAAkB;IAChC,OAAO,CAAC,SAAS,CAAS;IAC1B,OAAO,CAAC,aAAa,CAAa;IAClC,OAAO,CAAC,UAAU,CAA+C;IACjE,OAAO,CAAC,UAAU,CAAS;IAC3B,OAAO,CAAC,oBAAoB,CAA6D;IAEzF,2EAA2E;IAC3E,IAAI,MAAM,IAAI,MAAM,CAEnB;IAED;;;;OAIG;IACH,aAAa,UAAS;IAEf,KAAK,EAAE,WAAW,CAAC;IAE1B,4DAA4D;IAC5D,cAAc,CAAC,MAAM,EAAE,OAAO,GAAG,IAAI;gBAIzB,MAAM,EAAE,eAAe;IAgBnC,kDAAkD;IAC5C,KAAK,IAAI,OAAO,CAAC,IAAI,CAAC;IAwC5B,mDAAmD;IAC7C,IAAI,IAAI,OAAO,CAAC,IAAI,CAAC;IA0B3B,sCAAsC;IACtC,KAAK,CAAC,IAAI,EAAE,MAAM,EAAE,IAAI,GAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAM,GAAG,IAAI;IAmC7D,8DAA8D;IAC9D,SAAS,CAAC,UAAU,EAAE,MAAM,GAAG,IAAI;IAcnC,0CAA0C;IACpC,KAAK,IAAI,OAAO,CAAC,IAAI,CAAC;IA8C5B,oEAAoE;YACtD,YAAY;IAS1B,kDAAkD;YACpC,YAAY;IAiB1B,uCAAuC;IACvC,OAAO,CAAC,SAAS;CAGlB"}
+{"version":3,"file":"TelemetryService.d.ts","sourceRoot":"","sources":["../../../../../src/services/telemetry/TelemetryService.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAKH,OAAO,KAAK,EAGV,eAAe,EAChB,MAAM,SAAS,CAAC;AAEjB,OAAO,EAAE,WAAW,EAAE,MAAM,sBAAsB,CAAC;AAsDnD,qBAAa,gBAAgB;IAC3B,OAAO,CAAC,KAAK,CAAwB;IACrC,OAAO,CAAC,MAAM,CAAkB;IAChC,OAAO,CAAC,SAAS,CAAS;IAC1B,OAAO,CAAC,aAAa,CAAa;IAClC,OAAO,CAAC,UAAU,CAAgB;IAClC,OAAO,CAAC,UAAU,CAA+C;IACjE,OAAO,CAAC,UAAU,CAAS;IAC3B,OAAO,CAAC,oBAAoB,CAA6D;IAEzF,IAAI,MAAM,IAAI,MAAM,CAEnB;IAED,aAAa,IAAI,MAAM,EAAE;IAIzB;;;;OAIG;IACH,aAAa,UAAS;IAEf,KAAK,EAAE,WAAW,CAAC;IAE1B,4DAA4D;IAC5D,cAAc,CAAC,MAAM,EAAE,OAAO,GAAG,IAAI;gBAIzB,MAAM,EAAE,eAAe;IAgBnC,kDAAkD;IAC5C,KAAK,IAAI,OAAO,CAAC,IAAI,CAAC;IAwC5B,mDAAmD;IAC7C,IAAI,IAAI,OAAO,CAAC,IAAI,CAAC;IA0B3B,sCAAsC;IACtC,KAAK,CAAC,IAAI,EAAE,MAAM,EAAE,IAAI,GAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAM,GAAG,IAAI;IAmC7D,8DAA8D;IAC9D,SAAS,CAAC,UAAU,EAAE,MAAM,GAAG,IAAI;IAenC,0CAA0C;IACpC,KAAK,IAAI,OAAO,CAAC,IAAI,CAAC;IA8C5B,oEAAoE;YACtD,YAAY;IAU1B,kDAAkD;YACpC,YAAY;IAkB1B,uCAAuC;IACvC,OAAO,CAAC,SAAS;CAGlB"}

package/lib/typescript/src/services/telemetry/device.d.ts

@@ -1,7 +1,18 @@
 /**
- * Deterministic device ID based on platform info.
- * This ensures analytics and flags remain consistent across sessions
- * without collecting PII hardware identifiers.
+ * Persistent device ID — a UUID generated on first launch and stored in AsyncStorage.
+ * Unique per app install, survives across sessions.
+ *
+ * AsyncStorage is an optional peer dependency — if not installed, the ID
+ * persists only in memory for the current session.
  */
-export declare function getDeviceId(): string;
+/**
+ * Returns the persistent device ID synchronously (from cache).
+ * Returns null if not yet initialized.
+ */
+export declare function getDeviceId(): string | null;
+/**
+ * Initializes or retrieves the persistent device ID.
+ * Call once on app startup. Subsequent getDeviceId() calls are synchronous.
+ */
+export declare function initDeviceId(): Promise<string>;
 //# sourceMappingURL=device.d.ts.map

package/lib/typescript/src/services/telemetry/device.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"device.d.ts","sourceRoot":"","sources":["../../../../../src/services/telemetry/device.ts"],"names":[],"mappings":"AAEA;;;;GAIG;AACH,wBAAgB,WAAW,IAAI,MAAM,CAQpC"}
+{"version":3,"file":"device.d.ts","sourceRoot":"","sources":["../../../../../src/services/telemetry/device.ts"],"names":[],"mappings":"AAAA;;;;;;GAMG;AA8CH;;;GAGG;AACH,wBAAgB,WAAW,IAAI,MAAM,GAAG,IAAI,CAE3C;AAED;;;GAGG;AACH,wBAAsB,YAAY,IAAI,OAAO,CAAC,MAAM,CAAC,CA4BpD"}

package/lib/typescript/src/services/telemetry/deviceMetadata.d.ts

@@ -0,0 +1,6 @@
+export interface DeviceMetadata {
+    platform: string;
+    osVersion: string;
+}
+export declare function getDeviceMetadata(): DeviceMetadata;
+//# sourceMappingURL=deviceMetadata.d.ts.map

package/lib/typescript/src/services/telemetry/deviceMetadata.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"deviceMetadata.d.ts","sourceRoot":"","sources":["../../../../../src/services/telemetry/deviceMetadata.ts"],"names":[],"mappings":"AAEA,MAAM,WAAW,cAAc;IAC7B,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;CACnB;AAED,wBAAgB,iBAAiB,IAAI,cAAc,CAKlD"}

package/lib/typescript/src/support/EscalationEventSource.d.ts

@@ -0,0 +1,38 @@
+/**
+ * EscalationEventSource — SSE client using fetch + ReadableStream.
+ *
+ * Uses only the fetch API (available in all React Native runtimes)
+ * to consume Server-Sent Events — no EventSource polyfill needed.
+ * Provides a reliable, auto-reconnecting channel for server-push
+ * events like `ticket_closed` that complements the bidirectional
+ * WebSocket used for chat.
+ *
+ * Lifecycle:
+ * 1. SDK calls connect() → fetch with streaming response
+ * 2. Server holds connection open, pushes `ticket_closed` when agent resolves
+ * 3. On disconnect, auto-reconnects with exponential backoff (max 5 attempts)
+ * 4. If ticket is already closed, server responds immediately with the event
+ */
+export interface EscalationEventSourceOptions {
+    url: string;
+    onTicketClosed?: (ticketId: string) => void;
+    onConnected?: (ticketId: string) => void;
+    onError?: (error: Error) => void;
+}
+export declare class EscalationEventSource {
+    private abortController;
+    private intentionalClose;
+    private reconnectAttempts;
+    private reconnectTimer;
+    private readonly maxReconnectAttempts;
+    private readonly options;
+    constructor(options: EscalationEventSourceOptions);
+    connect(): void;
+    disconnect(): void;
+    private openConnection;
+    private readStream;
+    private readFullResponse;
+    private handleEvent;
+    private scheduleReconnect;
+}
+//# sourceMappingURL=EscalationEventSource.d.ts.map

package/lib/typescript/src/support/EscalationEventSource.d.ts.map

@@ -0,0 +1 @@
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package/lib/typescript/src/support/EscalationSocket.d.ts

@@ -13,10 +13,12 @@
  * - Server heartbeat pings (type: 'ping') — acknowledged silently
  * - Auto-reconnect on unexpected close (max 3 attempts, exponential backoff)
  */
-export type SocketReplyHandler = (reply: string) => void;
+export type SocketReplyHandler = (reply: string, ticketId?: string) => void;
 interface EscalationSocketOptions {
     onReply: SocketReplyHandler;
     onError?: (error: Event) => void;
+    onTypingChange?: (isTyping: boolean) => void;
+    onTicketClosed?: (ticketId?: string) => void;
     maxReconnectAttempts?: number;
 }
 export declare class EscalationSocket {
@@ -27,9 +29,13 @@ export declare class EscalationSocket {
     private intentionalClose;
     private readonly onReply;
     private readonly onError?;
+    private readonly onTypingChange?;
+    private readonly onTicketClosed?;
     private readonly maxReconnectAttempts;
     constructor(options: EscalationSocketOptions);
     connect(wsUrl: string): void;
+    sendText(text: string): boolean;
+    sendTypingStatus(isTyping: boolean): boolean;
     disconnect(): void;
     private openConnection;
     private scheduleReconnect;

package/lib/typescript/src/support/EscalationSocket.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"EscalationSocket.d.ts","sourceRoot":"","sources":["../../../../src/support/EscalationSocket.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;GAcG;AAEH,MAAM,MAAM,kBAAkB,GAAG,CAAC,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,KAAK,IAAI,CAAC;AAE5E,UAAU,uBAAuB;IAC/B,OAAO,EAAE,kBAAkB,CAAC;IAC5B,OAAO,CAAC,EAAE,CAAC,KAAK,EAAE,KAAK,KAAK,IAAI,CAAC;IACjC,cAAc,CAAC,EAAE,CAAC,QAAQ,EAAE,OAAO,KAAK,IAAI,CAAC;IAC7C,cAAc,CAAC,EAAE,CAAC,QAAQ,CAAC,EAAE,MAAM,KAAK,IAAI,CAAC;IAC7C,oBAAoB,CAAC,EAAE,MAAM,CAAC;CAC/B;AAED,qBAAa,gBAAgB;IAC3B,OAAO,CAAC,EAAE,CAA0B;IACpC,OAAO,CAAC,KAAK,CAAuB;IACpC,OAAO,CAAC,iBAAiB,CAAK;IAC9B,OAAO,CAAC,cAAc,CAA8C;IACpE,OAAO,CAAC,gBAAgB,CAAS;IAEjC,OAAO,CAAC,QAAQ,CAAC,OAAO,CAAqB;IAC7C,OAAO,CAAC,QAAQ,CAAC,OAAO,CAAC,CAAyB;IAClD,OAAO,CAAC,QAAQ,CAAC,cAAc,CAAC,CAA8B;IAC9D,OAAO,CAAC,QAAQ,CAAC,cAAc,CAAC,CAA8B;IAC9D,OAAO,CAAC,QAAQ,CAAC,oBAAoB,CAAS;gBAElC,OAAO,EAAE,uBAAuB;IAQ5C,OAAO,CAAC,KAAK,EAAE,MAAM,GAAG,IAAI;IAM5B,QAAQ,CAAC,IAAI,EAAE,MAAM,GAAG,OAAO;IAQ/B,gBAAgB,CAAC,QAAQ,EAAE,OAAO,GAAG,OAAO;IAQ5C,UAAU,IAAI,IAAI;IAYlB,OAAO,CAAC,cAAc;IAwDtB,OAAO,CAAC,iBAAiB;CAc1B"}

package/lib/typescript/src/support/SupportChatModal.d.ts

@@ -0,0 +1,21 @@
+/**
+ * SupportChatModal — full-screen chat modal for human support conversations.
+ * Shows message history (bubbles with timestamps/avatars), typing indicator, and reply input.
+ * Supports native swipe-down-to-dismiss on iOS pageSheet.
+ */
+import type { AIMessage } from '../core/types';
+interface SupportChatModalProps {
+    visible: boolean;
+    messages: AIMessage[];
+    onSend: (message: string) => void;
+    onClose: () => void;
+    isAgentTyping?: boolean;
+    isThinking?: boolean;
+    /** Optional: externally controlled scroll trigger. Pass when messages update externally. */
+    scrollToEndTrigger?: number;
+    /** Ticket status — when 'closed' or 'resolved', input is hidden and a banner is shown. */
+    ticketStatus?: string;
+}
+export declare function SupportChatModal({ visible, messages, onSend, onClose, isAgentTyping, isThinking, scrollToEndTrigger, ticketStatus, }: SupportChatModalProps): import("react/jsx-runtime").JSX.Element;
+export {};
+//# sourceMappingURL=SupportChatModal.d.ts.map

package/lib/typescript/src/support/SupportChatModal.d.ts.map

@@ -0,0 +1 @@
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