@microsoft/omnichannel-chat-widget 1.8.4-main.4478bbf → 1.8.4-main.4f09da2

package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -21,13 +21,10 @@ import { defaultSentMessageAnchorStyles } from "./webchatcontroller/middlewares/
 import { defaultSystemMessageBoxStyles } from "./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles";
 import { defaultUserMessageBoxStyles } from "./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles";
 import { defaultWebChatContainerStatefulProps } from "./common/defaultProps/defaultWebChatContainerStatefulProps";
-import { isPersistentChatEnabled } from "../livechatwidget/common/liveChatConfigUtils";
+import { shouldLoadPersistentChatHistory } from "../livechatwidget/common/liveChatConfigUtils";
 import { useChatContextStore } from "../..";
 import useFacadeSDKStore from "../../hooks/useFacadeChatSDKStore";
 import usePersistentChatHistory from "./hooks/usePersistentChatHistory";
-
-// Types for better type safety
-
 let uiTimer;
 const broadcastChannelMessageEvent = "message";
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -56,7 +53,7 @@ const createMagicCodeSuccessResponse = signin => {
   };
 };
 export const WebChatContainerStateful = props => {
-  var _props$webChatContain, _defaultWebChatContai, _extendedChatConfig$L, _props$persistentChat, _extendedChatConfig$L2, _extendedChatConfig$L3, _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _props$webChatContain6, _props$webChatContain7, _defaultWebChatContai2, _props$webChatContain8, _props$webChatContain9, _defaultWebChatContai3, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _props$webChatContain10, _props$webChatContain11, _webChatContainerProp24, _webChatContainerProp25, _webChatContainerProp26, _webChatContainerProp27, _props$persistentChat2, _props$citationPanePr, _props$citationPanePr2, _props$citationPanePr3, _props$citationPanePr4, _props$citationPanePr5;
+  var _props$webChatContain, _defaultWebChatContai, _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _webChatContainerProp9, _props$webChatContain6, _props$webChatContain7, _defaultWebChatContai2, _props$webChatContain8, _props$webChatContain9, _defaultWebChatContai3, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _webChatContainerProp24, _props$webChatContain10, _props$webChatContain11, _webChatContainerProp25, _webChatContainerProp26, _webChatContainerProp27, _webChatContainerProp28, _props$citationPanePr, _props$citationPanePr2, _props$citationPanePr3, _props$citationPanePr4, _props$citationPanePr5;
   const [facadeChatSDK] = useFacadeSDKStore();
 
   // Create a font family that includes emoji support, based on the primary font or default
@@ -90,17 +87,13 @@ export const WebChatContainerStateful = props => {
 
   // Type the chatConfig properly to avoid 'any' usage
   const extendedChatConfig = props.chatConfig;
-  const isHistoryEnabledInConfig = extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L = extendedChatConfig.LcwFcbConfiguration) === null || _extendedChatConfig$L === void 0 ? void 0 : _extendedChatConfig$L.lcwPersistentChatHistoryEnabled;
-  const isHistoryEnabledViaProps = props === null || props === void 0 ? void 0 : (_props$persistentChat = props.persistentChatHistoryProps) === null || _props$persistentChat === void 0 ? void 0 : _props$persistentChat.persistentChatHistoryEnabled;
-  const isPersistentChatEnabledForWidget = !!(extendedChatConfig !== null && extendedChatConfig !== void 0 && (_extendedChatConfig$L2 = extendedChatConfig.LiveChatConfigAuthSettings) !== null && _extendedChatConfig$L2 !== void 0 && _extendedChatConfig$L2.msdyn_javascriptclientfunction) || isPersistentChatEnabled(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L3 = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L3 === void 0 ? void 0 : _extendedChatConfig$L3.msdyn_conversationmode);
 
-  // Persistent chat history is enabled if explicitly set via props, or if enabled in config
-  // Props take precedence over config settings
-  const isPersistentHistoryEnabled = isHistoryEnabledViaProps || isHistoryEnabledInConfig;
-
-  // Check if both persistent chat and widget support are enabled
-  const shouldLoadPersistentHistoryMessages = isPersistentHistoryEnabled && isPersistentChatEnabledForWidget;
+  // Determine if persistent chat history should be loaded based on all conditions
+  const shouldLoadPersistentHistoryMessages = shouldLoadPersistentChatHistory(extendedChatConfig);
   if (shouldLoadPersistentHistoryMessages) {
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.PersistentChatHistoryEnabled
+    });
     usePersistentChatHistory(facadeChatSDK, (props === null || props === void 0 ? void 0 : props.persistentChatHistoryProps) ?? {});
   }
   // Delegated click handler for citation anchors. Placed after state is
@@ -265,24 +258,28 @@ export const WebChatContainerStateful = props => {
             background: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp === void 0 ? void 0 : _webChatContainerProp.background) ?? defaultAdaptiveCardStyles.background};
         }
 
-        .webchat__bubble__content>div#ms_lcw_webchat_adaptive_card .ac-textBlock {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp2 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp2 === void 0 ? void 0 : _webChatContainerProp2.color) ?? defaultAdaptiveCardStyles.color};
+        .webchat__bubble__content>div#ms_lcw_webchat_adaptive_card .ac-textBlock[role=heading] {
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp2 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp2 === void 0 ? void 0 : _webChatContainerProp2.color) ?? defaultAdaptiveCardStyles.color}  !important;
+        }
+
+        .webchat__bubble__content>div#ms_lcw_webchat_adaptive_card label .ac-textRun:first-child {
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp3 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp3 === void 0 ? void 0 : _webChatContainerProp3.color) ?? defaultAdaptiveCardStyles.color}  !important;
         }
 
         .webchat__stacked-layout__content div.webchat__stacked-layout__message-row div.webchat__bubble--from-user {
-            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp3 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp3 === void 0 ? void 0 : (_webChatContainerProp4 = _webChatContainerProp3.userMessageBoxStyles) === null || _webChatContainerProp4 === void 0 ? void 0 : _webChatContainerProp4.maxWidth) ?? (defaultUserMessageBoxStyles === null || defaultUserMessageBoxStyles === void 0 ? void 0 : defaultUserMessageBoxStyles.maxWidth)}
+            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp4 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp4 === void 0 ? void 0 : (_webChatContainerProp5 = _webChatContainerProp4.userMessageBoxStyles) === null || _webChatContainerProp5 === void 0 ? void 0 : _webChatContainerProp5.maxWidth) ?? (defaultUserMessageBoxStyles === null || defaultUserMessageBoxStyles === void 0 ? void 0 : defaultUserMessageBoxStyles.maxWidth)}
         }
 
         .webchat__stacked-layout--show-avatar div.webchat__stacked-layout__content div.webchat__stacked-layout__message-row div.webchat__stacked-layout__message {
-            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp5 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp5 === void 0 ? void 0 : (_webChatContainerProp6 = _webChatContainerProp5.systemMessageBoxStyles) === null || _webChatContainerProp6 === void 0 ? void 0 : _webChatContainerProp6.maxWidth) ?? (defaultSystemMessageBoxStyles === null || defaultSystemMessageBoxStyles === void 0 ? void 0 : defaultSystemMessageBoxStyles.maxWidth)}
+            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp6 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp6 === void 0 ? void 0 : (_webChatContainerProp7 = _webChatContainerProp6.systemMessageBoxStyles) === null || _webChatContainerProp7 === void 0 ? void 0 : _webChatContainerProp7.maxWidth) ?? (defaultSystemMessageBoxStyles === null || defaultSystemMessageBoxStyles === void 0 ? void 0 : defaultSystemMessageBoxStyles.maxWidth)}
         }
 
         div[class="ac-textBlock"] *,
-        div[class="ac-input-container"] * {white-space:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp7 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp7 === void 0 ? void 0 : _webChatContainerProp7.textWhiteSpace) ?? defaultAdaptiveCardStyles.textWhiteSpace}}
+        div[class="ac-input-container"] * {white-space:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp8 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp8 === void 0 ? void 0 : _webChatContainerProp8.textWhiteSpace) ?? defaultAdaptiveCardStyles.textWhiteSpace}}
 
         div[class="ac-input-container"] input.ac-multichoiceInput,
         div[class="ac-input-container"] select.ac-multichoiceInput {
-            ${webChatContainerProps !== null && webChatContainerProps !== void 0 && (_webChatContainerProp8 = webChatContainerProps.adaptiveCardStyles) !== null && _webChatContainerProp8 !== void 0 && _webChatContainerProp8.choiceInputPadding ? `padding: ${webChatContainerProps.adaptiveCardStyles.choiceInputPadding} !important;` : ""}
+            ${webChatContainerProps !== null && webChatContainerProps !== void 0 && (_webChatContainerProp9 = webChatContainerProps.adaptiveCardStyles) !== null && _webChatContainerProp9 !== void 0 && _webChatContainerProp9.choiceInputPadding ? `padding: ${webChatContainerProps.adaptiveCardStyles.choiceInputPadding} !important;` : ""}
         }
 
         .ms_lcw_webchat_received_message>div.webchat__stacked-layout>div.webchat__stacked-layout__main>div.webchat__stacked-layout__content>div.webchat__stacked-layout__message-row>[class^=webchat]:not(.webchat__bubble--from-user)>.webchat__bubble__content {
@@ -294,15 +291,15 @@ export const WebChatContainerStateful = props => {
         div[class="ac-textBlock"] a:visited,
         div[class="ac-textBlock"] a:hover,
         div[class="ac-textBlock"] a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp9 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp9 === void 0 ? void 0 : _webChatContainerProp9.anchorColor) ?? defaultAdaptiveCardStyles.anchorColor};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp10 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp10 === void 0 ? void 0 : _webChatContainerProp10.anchorColor) ?? defaultAdaptiveCardStyles.anchorColor};
         }
 
-        .webchat__stacked-layout__content .ac-actionSet > .ac-pushButton > div {white-space: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp10 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp10 === void 0 ? void 0 : _webChatContainerProp10.buttonWhiteSpace) ?? defaultAdaptiveCardStyles.buttonWhiteSpace} !important;}
+        .webchat__stacked-layout__content .ac-actionSet > .ac-pushButton > div {white-space: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp11 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp11 === void 0 ? void 0 : _webChatContainerProp11.buttonWhiteSpace) ?? defaultAdaptiveCardStyles.buttonWhiteSpace} !important;}
 
         .ms_lcw_webchat_received_message img.webchat__render-markdown__external-link-icon {
             /* Fallback for browsers that don't support mask */
             background-image: url(data:image/svg+xml;base64,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);
-            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp11 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp11 === void 0 ? void 0 : (_webChatContainerProp12 = _webChatContainerProp11.receivedMessageAnchorStyles) === null || _webChatContainerProp12 === void 0 ? void 0 : _webChatContainerProp12.filter) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.filter)};
+            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp12 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp12 === void 0 ? void 0 : (_webChatContainerProp13 = _webChatContainerProp12.receivedMessageAnchorStyles) === null || _webChatContainerProp13 === void 0 ? void 0 : _webChatContainerProp13.filter) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.filter)};
             height: .75em;
             width: .75em;
             margin-left: .25em;
@@ -312,7 +309,7 @@ export const WebChatContainerStateful = props => {
         .ms_lcw_webchat_sent_message img.webchat__render-markdown__external-link-icon {
             /* Fallback for browsers that don't support mask */
             background-image: url(data:image/svg+xml;base64,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);
-            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp13 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp13 === void 0 ? void 0 : (_webChatContainerProp14 = _webChatContainerProp13.sentMessageAnchorStyles) === null || _webChatContainerProp14 === void 0 ? void 0 : _webChatContainerProp14.filter) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.filter)};
+            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp14 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp14 === void 0 ? void 0 : (_webChatContainerProp15 = _webChatContainerProp14.sentMessageAnchorStyles) === null || _webChatContainerProp15 === void 0 ? void 0 : _webChatContainerProp15.filter) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.filter)};
             height: .75em;
             width: .75em;
             margin-left: .25em;
@@ -322,7 +319,7 @@ export const WebChatContainerStateful = props => {
         /* Modern browsers with mask support */
         @supports (mask: url()) or (-webkit-mask: url()) {
             .ms_lcw_webchat_received_message img.webchat__render-markdown__external-link-icon {
-                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp15 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp15 === void 0 ? void 0 : (_webChatContainerProp16 = _webChatContainerProp15.receivedMessageAnchorStyles) === null || _webChatContainerProp16 === void 0 ? void 0 : _webChatContainerProp16.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)} !important;
+                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp16 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp16 === void 0 ? void 0 : (_webChatContainerProp17 = _webChatContainerProp16.receivedMessageAnchorStyles) === null || _webChatContainerProp17 === void 0 ? void 0 : _webChatContainerProp17.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)} !important;
                 background-image: none !important;
                 filter: none !important;
                 mask: url("data:image/svg+xml,%3Csvg viewBox='3 3 18 18' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M7.2501 4.50017H10.7495C11.1637 4.50017 11.4995 4.83596 11.4995 5.25017C11.4995 5.62986 11.2173 5.94366 10.8513 5.99332L10.7495 6.00017H7.24974C6.07079 5.99961 5.10349 6.90656 5.00786 8.06112L5.00028 8.22003L5.00312 16.7507C5.00343 17.9415 5.92885 18.9161 7.09966 18.9949L7.25371 19.0001L15.7518 18.9884C16.9415 18.9868 17.9145 18.062 17.9935 16.8923L17.9987 16.7384V13.2321C17.9987 12.8179 18.3345 12.4821 18.7487 12.4821C19.1284 12.4821 19.4422 12.7643 19.4918 13.1303L19.4987 13.2321V16.7384C19.4987 18.7407 17.9293 20.3769 15.9528 20.4829L15.7538 20.4884L7.25827 20.5001L7.05495 20.4949C5.14239 20.3954 3.60895 18.8627 3.50837 16.9502L3.50312 16.7511L3.50089 8.2527L3.50529 8.0502C3.60539 6.13749 5.13867 4.60449 7.05096 4.50527L7.2501 4.50017H10.7495H7.2501ZM13.7481 3.00146L20.3018 3.00197L20.4014 3.01575L20.5022 3.04393L20.559 3.06803C20.6122 3.09122 20.6634 3.12163 20.7111 3.15885L20.7804 3.22156L20.8641 3.32014L20.9183 3.41025L20.957 3.50057L20.9762 3.56476L20.9898 3.62862L20.9992 3.72282L20.9997 10.2554C20.9997 10.6696 20.6639 11.0054 20.2497 11.0054C19.87 11.0054 19.5562 10.7232 19.5065 10.3571L19.4997 10.2554L19.4989 5.56147L12.2797 12.7847C12.0134 13.051 11.5968 13.0753 11.3031 12.8575L11.219 12.7849C10.9527 12.5187 10.9284 12.1021 11.1462 11.8084L11.2188 11.7243L18.4369 4.50146H13.7481C13.3684 4.50146 13.0546 4.21931 13.005 3.85324L12.9981 3.75146C12.9981 3.37177 13.2803 3.05797 13.6464 3.00831L13.7481 3.00146Z' fill='currentColor' /%3E%3C/svg%3E") no-repeat center;
@@ -332,7 +329,7 @@ export const WebChatContainerStateful = props => {
             }
 
             .ms_lcw_webchat_sent_message img.webchat__render-markdown__external-link-icon {
-                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp17 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp17 === void 0 ? void 0 : (_webChatContainerProp18 = _webChatContainerProp17.sentMessageAnchorStyles) === null || _webChatContainerProp18 === void 0 ? void 0 : _webChatContainerProp18.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)} !important;
+                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp18 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp18 === void 0 ? void 0 : (_webChatContainerProp19 = _webChatContainerProp18.sentMessageAnchorStyles) === null || _webChatContainerProp19 === void 0 ? void 0 : _webChatContainerProp19.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)} !important;
                 background-image: none !important;
                 filter: none !important;
                 mask: url("data:image/svg+xml,%3Csvg viewBox='3 3 18 18' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M7.2501 4.50017H10.7495C11.1637 4.50017 11.4995 4.83596 11.4995 5.25017C11.4995 5.62986 11.2173 5.94366 10.8513 5.99332L10.7495 6.00017H7.24974C6.07079 5.99961 5.10349 6.90656 5.00786 8.06112L5.00028 8.22003L5.00312 16.7507C5.00343 17.9415 5.92885 18.9161 7.09966 18.9949L7.25371 19.0001L15.7518 18.9884C16.9415 18.9868 17.9145 18.062 17.9935 16.8923L17.9987 16.7384V13.2321C17.9987 12.8179 18.3345 12.4821 18.7487 12.4821C19.1284 12.4821 19.4422 12.7643 19.4918 13.1303L19.4987 13.2321V16.7384C19.4987 18.7407 17.9293 20.3769 15.9528 20.4829L15.7538 20.4884L7.25827 20.5001L7.05495 20.4949C5.14239 20.3954 3.60895 18.8627 3.50837 16.9502L3.50312 16.7511L3.50089 8.2527L3.50529 8.0502C3.60539 6.13749 5.13867 4.60449 7.05096 4.50527L7.2501 4.50017H10.7495H7.2501ZM13.7481 3.00146L20.3018 3.00197L20.4014 3.01575L20.5022 3.04393L20.559 3.06803C20.6122 3.09122 20.6634 3.12163 20.7111 3.15885L20.7804 3.22156L20.8641 3.32014L20.9183 3.41025L20.957 3.50057L20.9762 3.56476L20.9898 3.62862L20.9992 3.72282L20.9997 10.2554C20.9997 10.6696 20.6639 11.0054 20.2497 11.0054C19.87 11.0054 19.5562 10.7232 19.5065 10.3571L19.4997 10.2554L19.4989 5.56147L12.2797 12.7847C12.0134 13.051 11.5968 13.0753 11.3031 12.8575L11.219 12.7849C10.9527 12.5187 10.9284 12.1021 11.1462 11.8084L11.2188 11.7243L18.4369 4.50146H13.7481C13.3684 4.50146 13.0546 4.21931 13.005 3.85324L12.9981 3.75146C12.9981 3.37177 13.2803 3.05797 13.6464 3.00831L13.7481 3.00146Z' fill='currentColor' /%3E%3C/svg%3E") no-repeat center;
@@ -350,18 +347,18 @@ export const WebChatContainerStateful = props => {
         .ms_lcw_webchat_received_message a:visited,
         .ms_lcw_webchat_received_message a:hover,
         .ms_lcw_webchat_received_message a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp19 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp19 === void 0 ? void 0 : (_webChatContainerProp20 = _webChatContainerProp19.receivedMessageAnchorStyles) === null || _webChatContainerProp20 === void 0 ? void 0 : _webChatContainerProp20.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp20 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp20 === void 0 ? void 0 : (_webChatContainerProp21 = _webChatContainerProp20.receivedMessageAnchorStyles) === null || _webChatContainerProp21 === void 0 ? void 0 : _webChatContainerProp21.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)};
         }
         .ms_lcw_webchat_sent_message a:link,
         .ms_lcw_webchat_sent_message a:visited,
         .ms_lcw_webchat_sent_message a:hover,
         .ms_lcw_webchat_sent_message a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp21 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp21 === void 0 ? void 0 : (_webChatContainerProp22 = _webChatContainerProp21.sentMessageAnchorStyles) === null || _webChatContainerProp22 === void 0 ? void 0 : _webChatContainerProp22.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp22 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp22 === void 0 ? void 0 : (_webChatContainerProp23 = _webChatContainerProp22.sentMessageAnchorStyles) === null || _webChatContainerProp23 === void 0 ? void 0 : _webChatContainerProp23.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)};
         }
 
         // we had a nasty bug long time ago with crashing borders messing with the sendbox, so if customer adds this value, they need to deal with that
         .webchat__bubble:not(.webchat__bubble--from-user) .webchat__bubble__content {
-            border-radius: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp23 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp23 === void 0 ? void 0 : _webChatContainerProp23.bubbleBorderRadius) ?? 0} !important; /* Override border-radius */
+            border-radius: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp24 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp24 === void 0 ? void 0 : _webChatContainerProp24.bubbleBorderRadius) ?? 0} !important; /* Override border-radius */
         }
 
         .webchat__stacked-layout_container>div {
@@ -398,8 +395,8 @@ export const WebChatContainerStateful = props => {
 
         /* Suggested actions carousel previous/next navigation focus */
         .webchat__suggested-actions .webchat__suggested-actions__carousel .react-film__flipper:focus-visible .react-film__flipper__body {
-            outline: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp24 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp24 === void 0 ? void 0 : _webChatContainerProp24.suggestedActionKeyboardFocusIndicatorBorderStyle) ?? "dashed"} ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp25 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp25 === void 0 ? void 0 : _webChatContainerProp25.suggestedActionKeyboardFocusIndicatorBorderWidth) ?? "1px"} ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp26 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp26 === void 0 ? void 0 : _webChatContainerProp26.suggestedActionKeyboardFocusIndicatorBorderColor) ?? "#605E5C"} !important;
-            outline-offset: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp27 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp27 === void 0 ? void 0 : _webChatContainerProp27.suggestedActionKeyboardFocusIndicatorInset) ?? "2px"} !important;
+            outline: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp25 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp25 === void 0 ? void 0 : _webChatContainerProp25.suggestedActionKeyboardFocusIndicatorBorderStyle) ?? "dashed"} ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp26 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp26 === void 0 ? void 0 : _webChatContainerProp26.suggestedActionKeyboardFocusIndicatorBorderWidth) ?? "1px"} ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp27 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp27 === void 0 ? void 0 : _webChatContainerProp27.suggestedActionKeyboardFocusIndicatorBorderColor) ?? "#605E5C"} !important;
+            outline-offset: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp28 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp28 === void 0 ? void 0 : _webChatContainerProp28.suggestedActionKeyboardFocusIndicatorInset) ?? "2px"} !important;
 
         `), /*#__PURE__*/React.createElement(Stack, {
     styles: containerStyles,
@@ -410,9 +407,7 @@ export const WebChatContainerStateful = props => {
       height: "100%",
       width: "100%"
     }
-  }, shouldLoadPersistentHistoryMessages && /*#__PURE__*/React.createElement(WebChatEventSubscribers, {
-    persistentChatHistoryEnabled: props === null || props === void 0 ? void 0 : (_props$persistentChat2 = props.persistentChatHistoryProps) === null || _props$persistentChat2 === void 0 ? void 0 : _props$persistentChat2.persistentChatHistoryEnabled
-  }), /*#__PURE__*/React.createElement(BasicWebChat, null))), citationPaneOpen && /*#__PURE__*/React.createElement(CitationPaneStateful, {
+  }, shouldLoadPersistentHistoryMessages && /*#__PURE__*/React.createElement(WebChatEventSubscribers, null), /*#__PURE__*/React.createElement(BasicWebChat, null))), citationPaneOpen && /*#__PURE__*/React.createElement(CitationPaneStateful, {
     id: ((_props$citationPanePr = props.citationPaneProps) === null || _props$citationPanePr === void 0 ? void 0 : _props$citationPanePr.id) || HtmlAttributeNames.ocwCitationPaneClassName,
     title: ((_props$citationPanePr2 = props.citationPaneProps) === null || _props$citationPanePr2 === void 0 ? void 0 : _props$citationPanePr2.title) || HtmlAttributeNames.ocwCitationPaneTitle,
     contentHtml: citationPaneText,

package/lib/esm/components/webchatcontainerstateful/common/activityConverters/convertPersistentChatHistoryMessageToActivity.js

@@ -56,11 +56,17 @@ const convertPersistentChatHistoryMessageToActivity = message => {
     }
     if (tags) {
       const formattedTags = additionalData.tags.split(",");
-      activity.channelData.tags = [...activity.channelData.tags, ...formattedTags];
+      activity.channelData = {
+        ...activity.channelData,
+        tags: [...activity.channelData.tags, ...formattedTags]
+      };
     }
   }
   if (from !== null && from !== void 0 && (_from$user = from.user) !== null && _from$user !== void 0 && _from$user.displayName) {
-    activity.from.name = from.user.displayName;
+    activity.from = {
+      ...activity.from,
+      name: from.user.displayName
+    };
   }
   if ((from === null || from === void 0 ? void 0 : (_from$application = from.application) === null || _from$application === void 0 ? void 0 : _from$application.displayName) === "Customer") {
     activity.from = {

package/lib/esm/components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts.js

@@ -29,5 +29,6 @@ export const defaultMiddlewareLocalizedTexts = {
   MIDDLEWARE_BANNER_FILE_IS_MALICIOUS: "{0} has been blocked because the file may contain a malware.",
   MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS: "Email will be sent after chat ends!",
   MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_ERROR: "Email {0} could not be saved, try again later.",
-  PREVIOUS_MESSAGES_LOADING: "Loading previous messages..."
+  PREVIOUS_MESSAGES_LOADING: "Loading previous messages...",
+  CONVERSATION_DIVIDER_ARIA_LABEL: "Conversation history divider"
 };

package/lib/esm/components/webchatcontainerstateful/hooks/usePersistentChatHistory.js

@@ -2,9 +2,8 @@ import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryCon
 import { useEffect, useRef } from "react";
 import ChatWidgetEvents from "../../livechatwidget/common/ChatWidgetEvents";
 import PersistentConversationHandler from "../../livechatwidget/common/PersistentConversationHandler";
-import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import dispatchCustomEvent from "../../../common/utils/dispatchCustomEvent";
 import SecureEventBus from "../../../common/utils/SecureEventBus";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 const usePersistentChatHistory = (facadeChatSDK, props) => {
   const handlerRef = useRef(null);
   useEffect(() => {
@@ -24,7 +23,6 @@ const usePersistentChatHistory = (facadeChatSDK, props) => {
       try {
         var _handlerRef$current;
         await ((_handlerRef$current = handlerRef.current) === null || _handlerRef$current === void 0 ? void 0 : _handlerRef$current.pullHistory());
-        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
         TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
           Event: TelemetryEvent.LCWPersistentChatHistoryFetchCompleted,
           Description: "Persistent chat history fetch completed successfully"

package/lib/esm/components/webchatcontainerstateful/interfaces/IExtendedChatConffig.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/WebChatEventSubscribers.js

@@ -11,14 +11,13 @@ import dispatchCustomEvent from "../../../common/utils/dispatchCustomEvent";
  * Component to handle persistent chat history events.
  * Uses WebChatStoreLoader instead of hooks to avoid context issues.
  */
-const WebChatEventSubscribers = props => {
+const WebChatEventSubscribers = () => {
   const [isConnected, setIsConnected] = useState(false);
   const [storeReady, setStoreReady] = useState(false);
   const storeWaitTimer = createTimer();
+  // Type the chatConfig properly to avoid 'any' usage
+
   useEffect(() => {
-    if (!props.persistentChatHistoryEnabled) {
-      return;
-    }
     TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
       Event: TelemetryEvent.LCWWebChatStorePollingStarted,
       Description: "WebChat store polling started"
@@ -50,9 +49,9 @@ const WebChatEventSubscribers = props => {
         clearInterval(storeCheckInterval);
       };
     }
-  }, [props.persistentChatHistoryEnabled]);
+  }, []);
   useEffect(() => {
-    if (!props.persistentChatHistoryEnabled || !storeReady) {
+    if (!storeReady) {
       return;
     }
     const checkConnectionStatus = () => {
@@ -109,7 +108,7 @@ const WebChatEventSubscribers = props => {
     return () => {
       clearInterval(interval);
     };
-  }, [isConnected, props.persistentChatHistoryEnabled, storeReady]);
+  }, [isConnected, storeReady]);
   return null;
 };
 export default WebChatEventSubscribers;

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/ConversationDividerActivity.js

@@ -1,10 +1,39 @@
 import React from "react";
+import { defaultMiddlewareLocalizedTexts } from "../../../../common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultPersistentChatHistoryProps } from "../../../../../livechatwidget/common/defaultProps/defaultPersistentChatHistoryProps";
 import { mergeStyles } from "@fluentui/react";
 const ConversationDividerActivity = props => {
   const styleApplied = mergeStyles(defaultPersistentChatHistoryProps.dividerActivityStyle, props.dividerActivityStyle);
+  const ariaLabel = props.dividerActivityAriaLabel || defaultMiddlewareLocalizedTexts.CONVERSATION_DIVIDER_ARIA_LABEL;
+
+  // Create a simple separator that screen readers can detect without being interactive
+  // Preserve the visual divider styling while making it accessible
+  // Use a ref to programmatically remove only the "EL said:" prefix from the label
+  const dividerRef = React.useRef(null);
+  React.useEffect(() => {
+    if (dividerRef.current) {
+      // Find and hardcode the text in the label div to just show the divider label
+      const article = dividerRef.current.closest(".webchat__basic-transcript__activity");
+      if (article) {
+        const labelDiv = article.querySelector("div[id*=\"webchat__basic-transcript__active-descendant-label--\"]");
+        if (labelDiv) {
+          // Hardcode the text to just the aria label
+          labelDiv.textContent = ariaLabel || "";
+        }
+      }
+    }
+  }, [ariaLabel]);
   return /*#__PURE__*/React.createElement("div", {
-    className: styleApplied
+    ref: dividerRef,
+    role: "separator",
+    "aria-label": ariaLabel,
+    "aria-hidden": false,
+    className: styleApplied,
+    "data-accessibility-divider": "true",
+    style: {
+      // Add accessibility enhancements
+      position: "relative"
+    }
   });
 };
 export default ConversationDividerActivity;

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity.js

@@ -85,7 +85,7 @@ let LazyLoadHandler = /*#__PURE__*/function () {
 
     // Scroll operation state
     // Current scroll operation tracking
-    // Prevents concurrent scroll operations
+    // Prevents concurrent scroll operations (public for event handlers)
 
     // Timeout and queue management
     // Tracks all setTimeout IDs for cleanup
@@ -956,6 +956,21 @@ const LazyLoadActivity = props => {
       setHasMoreHistory(false);
     };
 
+    // Event listener for HISTORY_LOAD_ERROR - hides banner temporarily without disabling future loads
+    const handleHistoryLoadError = () => {
+      // Temporarily hide the banner by pausing, but keep hasMoreHistory true to allow retry
+      LazyLoadHandler.paused = true;
+      LazyLoadHandler.pendingScrollAction = false;
+
+      // Re-enable after a delay to allow retry on next scroll
+      // Note: This timeout is intentionally not tracked as it's scoped to the component lifecycle
+      window.setTimeout(() => {
+        LazyLoadHandler.paused = false;
+      }, 2000); // 2 second delay before allowing retry
+
+      LazyLoadHandler.logLifecycleEvent(TelemetryEvent.LCWLazyLoadHistoryError, "History load error - will retry on next scroll");
+    };
+
     // Event listener for PersistentConversationReset to sync React state
     // This fixes the issue where banner doesn't appear in start chat + close chat + start chat sequence
     // by ensuring React state (hasMoreHistory) is synchronized with handler state when reset occurs
@@ -968,6 +983,9 @@ const LazyLoadActivity = props => {
     const eventBus = SecureEventBus.getInstance();
     const unsubscribeNoMoreHistory = eventBus.subscribe(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE, handleNoMoreHistory);
 
+    // Add event listener for history load errors
+    const unsubscribeHistoryError = eventBus.subscribe(ChatWidgetEvents.HISTORY_LOAD_ERROR, handleHistoryLoadError);
+
     // Add event listener for persistent conversation reset
     const resetSubscription = BroadcastService.getMessageByEventName(BroadcastEvent.PersistentConversationReset).subscribe(handlePersistentConversationReset);
 
@@ -984,6 +1002,7 @@ const LazyLoadActivity = props => {
       // Still need to return cleanup function even after reset
       return () => {
         unsubscribeNoMoreHistory();
+        unsubscribeHistoryError();
         resetSubscription.unsubscribe();
       };
     }
@@ -1036,6 +1055,7 @@ const LazyLoadActivity = props => {
 
       // Remove event listeners
       unsubscribeNoMoreHistory();
+      unsubscribeHistoryError();
       resetSubscription.unsubscribe();
       if (container) {
         container.removeEventListener("scroll", handleScroll);

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js

@@ -17,6 +17,7 @@ import { DirectLineActivityType } from "../../enums/DirectLineActivityType";
 import { DirectLineSenderRole } from "../../enums/DirectLineSenderRole";
 import React from "react";
 import { TelemetryHelper } from "../../../../../common/telemetry/TelemetryHelper";
+import { defaultMiddlewareLocalizedTexts } from "../../../common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultSystemMessageStyles } from "./defaultStyles/defaultSystemMessageStyles";
 import { defaultUserMessageStyles } from "./defaultStyles/defaultUserMessageStyles";
 import { escapeHtml } from "../../../../../common/utils";
@@ -70,7 +71,7 @@ const isDataTagsPresent = card => {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const createActivityMiddleware = (renderMarkdown, systemMessageStyleProps, userMessageStyleProps) => () => next => function () {
+export const createActivityMiddleware = (renderMarkdown, systemMessageStyleProps, userMessageStyleProps, localizedTexts) => () => next => function () {
   for (var _len = arguments.length, args = new Array(_len), _key = 0; _key < _len; _key++) {
     args[_key] = arguments[_key];
   }
@@ -121,7 +122,11 @@ export const createActivityMiddleware = (renderMarkdown, systemMessageStyleProps
       };
     }
     if (isTagIncluded(card, Constants.conversationDividerTag)) {
-      return /*#__PURE__*/React.createElement(ConversationDividerActivity, null);
+      const conversationDividerLabel = (localizedTexts === null || localizedTexts === void 0 ? void 0 : localizedTexts.CONVERSATION_DIVIDER_ARIA_LABEL) || defaultMiddlewareLocalizedTexts.CONVERSATION_DIVIDER_ARIA_LABEL;
+      // Pass the computed localized text to the divider component
+      return /*#__PURE__*/React.createElement(ConversationDividerActivity, {
+        dividerActivityAriaLabel: conversationDividerLabel
+      });
     }
     if (card.activity.text && card.activity.type === DirectLineActivityType.Message) {
       if (!card.activity.channelData.isHtmlEncoded && card.activity.channelId === Constants.webchatChannelId) {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js

@@ -1,3 +1,5 @@
+/* eslint-disable @typescript-eslint/no-explicit-any */
+
 import React, { useCallback, useEffect, useRef } from "react";
 import { KeyCodes } from "../../../../../../common/KeyCodes";
 import { Stack } from "@fluentui/react";

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js

@@ -7,6 +7,7 @@
 import { Constants } from "../../../../../common/Constants";
 import { DeliveryMode } from "@microsoft/omnichannel-chat-sdk";
 import { WebChatActionType } from "../../enums/WebChatActionType";
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
 const channelDataMiddleware = addConversationalSurveyTagsCallback => _ref => {
   let {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/citationsMiddleware.js

@@ -27,7 +27,12 @@ export const createCitationsMiddleware = (state, dispatch) => () => next => acti
         const citations = (_gptFeedback$summariz = gptFeedback.summarizationOpenAIResponse) === null || _gptFeedback$summariz === void 0 ? void 0 : (_gptFeedback$summariz2 = _gptFeedback$summariz.result) === null || _gptFeedback$summariz2 === void 0 ? void 0 : _gptFeedback$summariz2.textCitations;
         // Rewrite inline citation labels in activity.text to match the global map keys
         const updatedText = replaceCitations(action.payload.activity.text, citations, messagePrefix);
-        action.payload.activity.text = updatedText;
+
+        // Create new activity object to avoid mutation
+        action.payload.activity = {
+          ...action.payload.activity,
+          text: updatedText
+        };
         // Build a global citation map keyed by the prefixed citation id and
         // dispatch it to app state so the UI container can render citations.
         try {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware.js

@@ -1,15 +1,23 @@
 /* eslint-disable @typescript-eslint/no-explicit-any */
 
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { Constants } from "../../../../../common/Constants";
-import { getIconText } from "../../../../../common/utils";
-import { defaultWebChatStyles } from "../../../common/defaultStyles/defaultWebChatStyles";
 import { WebChatActionType } from "../../enums/WebChatActionType";
+import { defaultWebChatStyles } from "../../../common/defaultStyles/defaultWebChatStyles";
+import { getIconText } from "../../../../../common/utils";
 let currentAgentInitials = defaultWebChatStyles.botAvatarInitials;
-export const localizedStringsBotInitialsMiddleware = () => _ref => {
+
+// Optional external updater (React context dispatch wrapper) set at runtime
+let externalInitialsUpdater;
+export const localizedStringsBotInitialsMiddleware = onInitialsChange => _ref => {
   let {
     dispatch
   } = _ref;
   return next => action => {
+    if (onInitialsChange && !externalInitialsUpdater) {
+      externalInitialsUpdater = onInitialsChange; // capture once
+    }
+
     if (action.type === WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY) {
       var _action$payload, _activity$from;
       const activity = (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.activity;
@@ -17,10 +25,25 @@ export const localizedStringsBotInitialsMiddleware = () => _ref => {
         var _activity$channelData, _activity$channelData2, _activity$tags;
         const agentName = activity.from.name.trim();
         const isSystemMessage = agentName === "__agent__" || agentName.startsWith("__") || ((_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : (_activity$channelData2 = _activity$channelData.tags) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.includes(Constants.systemMessageTag)) || ((_activity$tags = activity.tags) === null || _activity$tags === void 0 ? void 0 : _activity$tags.includes(Constants.systemMessageTag));
-        if (!isSystemMessage && agentName !== "") {
-          // Update initials for valid agent/bot names
+        if (!isSystemMessage && agentName) {
           const newInitials = getIconText(agentName) || currentAgentInitials;
-          currentAgentInitials = newInitials;
+          if (newInitials !== currentAgentInitials) {
+            var _externalInitialsUpda;
+            currentAgentInitials = newInitials;
+            // Notify external React context if provided
+            (_externalInitialsUpda = externalInitialsUpdater) === null || _externalInitialsUpda === void 0 ? void 0 : _externalInitialsUpda(currentAgentInitials || "");
+            // Broadcast (optional) for multi-tab sync without forcing consumers
+            BroadcastService.postMessage({
+              eventName: "BotAvatarInitialsUpdated",
+              payload: {
+                initials: currentAgentInitials
+              }
+            });
+            // Also dispatch a no-op action into WebChat store to encourage re-render (cheap)
+            dispatch({
+              type: "__BOT_INITIALS_UPDATED__"
+            });
+          }
         }
       }
     }
@@ -33,7 +56,6 @@ export const getOverriddenLocalizedStrings = existingOverrides => {
       ...strings,
       ...existingOverrides
     };
-
     // Apply dynamic bot initials to alt text if not already overridden through props
     if (!(existingOverrides !== null && existingOverrides !== void 0 && existingOverrides.ACTIVITY_BOT_SAID_ALT)) {
       result.ACTIVITY_BOT_SAID_ALT = `${currentAgentInitials} said:`;

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -49,4 +49,5 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_ENABLED"] = 46] = "SET_CONVERSATIONAL_SURVEY_ENABLED";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_DISPLAY"] = 47] = "SET_CONVERSATIONAL_SURVEY_DISPLAY";
   LiveChatWidgetActionType[LiveChatWidgetActionType["GET_IN_MEMORY_STATE"] = 48] = "GET_IN_MEMORY_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_AVATAR_INITIALS"] = 49] = "SET_BOT_AVATAR_INITIALS";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -4,6 +4,7 @@ import { ConversationState } from "./ConversationState";
 import { StartChatFailureType } from "./StartChatFailureType";
 import { defaultClientDataStoreProvider } from "../../common/storage/default/defaultClientDataStoreProvider";
 import { defaultMiddlewareLocalizedTexts } from "../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
+import { defaultWebChatStyles } from "../../components/webchatcontainerstateful/common/defaultStyles/defaultWebChatStyles";
 export const getLiveChatWidgetContextInitialState = props => {
   var _props$controlProps, _props$webChatContain;
   const isOutsideOperatingHours = () => {
@@ -33,6 +34,10 @@ export const getLiveChatWidgetContextInitialState = props => {
     initialStateFromCache.domainStates.liveChatConfig = props.chatConfig;
     // Cache the result of isOutsideOperatingHours() to ensure consistency
     initialStateFromCache.appStates.outsideOperatingHours = outsideOperatingHours;
+    // Backward compatibility: if botAvatarInitials not cached (older sessions), seed with default
+    if (!initialStateFromCache.domainStates.botAvatarInitials) {
+      initialStateFromCache.domainStates.botAvatarInitials = defaultWebChatStyles.botAvatarInitials;
+    }
     return initialStateFromCache;
   }
   const LiveChatWidgetContextInitialState = {
@@ -56,7 +61,8 @@ export const getLiveChatWidgetContextInitialState = props => {
       transcriptRequestId: "",
       confirmationPaneConfirmedOptionClicked: false,
       confirmationState: ConfirmationState.NotSet,
-      startChatFailureType: StartChatFailureType.Generic
+      startChatFailureType: StartChatFailureType.Generic,
+      botAvatarInitials: defaultWebChatStyles.botAvatarInitials
     },
     appStates: {
       conversationState: ConversationState.Closed,

package/lib/esm/contexts/createReducer.js

@@ -554,6 +554,21 @@ const reducer = (state, action) => {
           widgetSize: action.payload
         }
       };
+    case LiveChatWidgetActionType.SET_BOT_AVATAR_INITIALS:
+      inMemory = {
+        ...inMemory,
+        domainStates: {
+          ...inMemory.domainStates,
+          botAvatarInitials: action.payload
+        }
+      };
+      return {
+        ...state,
+        domainStates: {
+          ...state.domainStates,
+          botAvatarInitials: action.payload
+        }
+      };
     case LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID:
       inMemory = {
         ...inMemory,

package/lib/types/common/Constants.d.ts

@@ -107,6 +107,7 @@ export declare class Constants {
     static readonly customEventValue = "customEventValue";
     static readonly Hidden = "Hidden";
     static readonly EndConversationDueToOverflow = "endconversationduetooverflow";
+    static readonly SkipSessionCloseForPersistentChatFlag = "skipSessionCloseForPersistentChat";
 }
 export declare const Regex: {
     new (): {};
@@ -285,6 +286,7 @@ export declare class PrepareEndChatDescriptionConstants {
     static readonly PrepareEndChatError = "There's an error while preparing to end chat. Closing chat widget.";
     static readonly WidgetLoadFailedAfterSessionInit = "SessionInit was successful, but widget load failed. Ending chat to avoid ghost chats in OC.";
     static readonly InitiateEndChatReceived = "Received InitiateEndChat BroadcastEvent while conversation state is not Active. Ending chat.";
+    static readonly InitiateEndChatReceivedActiveChat = "Received InitiateEndChat BroadcastEvent while conversation state is Active. Updating conversation states.";
     static readonly EndChatReceivedFromOtherTabs = "Received EndChat BroadcastEvent from other tabs. Closing this chat.";
     static readonly CustomerCloseChatOnFailureOrPostChat = "Customer is trying to close chat widget on start chat failure or post chat pane.";
     static readonly CustomerCloseInactiveChat = "Chat was Inactive and customer is trying to close chat widget or refreshing the page.";