@microsoft/omnichannel-chat-widget 1.8.4-main.4478bbf → 1.8.4-main.4f09da2

package/lib/esm/components/livechatwidget/common/PersistentConversationHandler.js

@@ -30,7 +30,7 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
     _defineProperty(this, "facadeChatSDK", void 0);
     _defineProperty(this, "lastMessage", null);
     _defineProperty(this, "count", 0);
-    _defineProperty(this, "pageSize", 4);
+    _defineProperty(this, "pageSize", defaultPersistentChatHistoryProps.pageSize);
     _defineProperty(this, "isCurrentlyPulling", false);
     _defineProperty(this, "pageTokenInTransitSet", new Set());
     _defineProperty(this, "resetEventListener", BroadcastService.getMessageByEventName(BroadcastEvent.PersistentConversationReset).subscribe(() => {
@@ -42,18 +42,21 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
       Event: TelemetryEvent.LCWPersistentConversationHandlerInitialized,
       Description: "PersistentConversationHandler initialized",
       CustomProperties: {
-        pageSize: this.pageSize
+        pageSize: defaultPersistentChatHistoryProps.pageSize
       }
     });
   }
   _createClass(PersistentConversationHandler, [{
     key: "appliedPropsHandler",
     value: function appliedPropsHandler(props) {
+      var _this$appliedProps;
       this.appliedProps = {
         ...defaultPersistentChatHistoryProps,
         ...props
       };
-      this.pageSize = this.appliedProps.pageSize || 4;
+
+      // if the props is not existent or is not a number then default to defaultPersistentChatHistoryProps.pageSize
+      this.pageSize = ((_this$appliedProps = this.appliedProps) === null || _this$appliedProps === void 0 ? void 0 : _this$appliedProps.pageSize) !== undefined && !isNaN(this.appliedProps.pageSize) ? this.appliedProps.pageSize : defaultPersistentChatHistoryProps.pageSize;
     }
   }, {
     key: "reset",
@@ -98,12 +101,23 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
       try {
         var _ref;
         const messages = await this.fetchHistoryMessages();
-        if (messages === null || (messages === null || messages === void 0 ? void 0 : messages.length) === 0) {
+
+        // Handle error case - null indicates an error occurred
+        // Don't mark as last pull to allow retry on next attempt
+        if (messages == null) {
+          TelemetryHelper.logActionEvent(LogLevel.WARN, {
+            Event: TelemetryEvent.LCWPersistentHistoryReturnedNull,
+            Description: "History pull returned null - Possible error occurred, will retry on next scroll",
+            ElapsedTimeInMilliseconds: pullTimer.milliSecondsElapsed
+          });
+          return;
+        }
+
+        // Handle legitimate end of history - empty array
+        if (messages.length === 0) {
           this.isLastPull = true;
           // Dispatch event to notify UI that no more history is available
           dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
-          // Also hide the loading banner
-          dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
           TelemetryHelper.logActionEvent(LogLevel.INFO, {
             Event: TelemetryEvent.LCWPersistentHistoryPullCompleted,
             Description: "History pull completed - no more messages",
@@ -113,9 +127,6 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
         }
         const messagesDescOrder = (_ref = [...messages]) === null || _ref === void 0 ? void 0 : _ref.reverse();
         this.processHistoryMessages(messagesDescOrder);
-
-        // Dispatch event to hide the loading banner after messages are processed
-        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
           Event: TelemetryEvent.LCWPersistentHistoryPullCompleted,
           Description: "History pull completed successfully",
@@ -171,7 +182,6 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
       if (!this.shouldPull()) {
         // Dispatch event to ensure banner is hidden when no more pulls are needed
         dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
-        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
         return [];
       }
       const options = {
@@ -197,24 +207,20 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
           this.isLastPull = true;
           // Dispatch event when we reach the end of available history
           dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
-          // Also hide the loading banner
-          dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
           return [];
         }
-        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
         return messages;
       } catch (error) {
         TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
           Event: TelemetryEvent.FetchPersistentChatHistoryFailed,
           ExceptionDetails: error
         });
-        this.isLastPull = true;
-        this.pageToken = null;
-        // Dispatch event when there's an error to stop loading banner
-        dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
-        // Also hide the loading banner
-        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
-        return [];
+
+        // On error, dispatch HISTORY_LOAD_ERROR to hide loading banner without marking conversation as ended
+        // This allows recovery on the next attempt (e.g., transient network errors)
+        // Return null to distinguish error from legitimate empty history
+        dispatchCustomEvent(ChatWidgetEvents.HISTORY_LOAD_ERROR);
+        return null;
       }
     }
   }, {

package/lib/esm/components/livechatwidget/common/defaultProps/defaultPersistentChatHistoryProps.js

@@ -1,6 +1,5 @@
 export const defaultPersistentChatHistoryProps = {
-  persistentChatHistoryEnabled: true,
-  pageSize: 4,
+  pageSize: 10,
   dividerActivityStyle: {
     border: "1px solid rgb(96, 94, 92, 0.5)",
     margin: "10px 20%"

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -6,6 +6,8 @@ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LazyLoadHandler } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
+import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
+import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
@@ -195,6 +197,18 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
       facadeChatSDK.destroy();
     }
   }
+
+  //moving logic below to before processing skipCloseChat logic to avoid race conditions of postMessage for endChatEvent for other tabs vs postMessage for CloseChat
+  //TODO: clarify if this postMessageToOtherTab actually works in production.
+  if (postMessageToOtherTab) {
+    const endChatEventName = await getEndChatEventName(facadeChatSDK, props);
+    BroadcastService.postMessage({
+      eventName: endChatEventName,
+      payload: {
+        runtimeId: TelemetryManager.InternalTelemetryData.lcwRuntimeId
+      }
+    });
+  }
   if (!skipCloseChat) {
     try {
       var _props$webChatContain;
@@ -234,17 +248,17 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
       });
       closeChatWidget(dispatch, setWebChatStyles, props);
       facadeChatSDK.destroy();
+
+      //always post the close chat event after chat closed and cleanup completed
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.CloseChat
+      });
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.CloseChatCall,
+        Description: "Broadcasted close chat event"
+      });
     }
   }
-  if (postMessageToOtherTab) {
-    const endChatEventName = await getEndChatEventName(facadeChatSDK, props);
-    BroadcastService.postMessage({
-      eventName: endChatEventName,
-      payload: {
-        runtimeId: TelemetryManager.InternalTelemetryData.lcwRuntimeId
-      }
-    });
-  }
 };
 export const callingStateCleanUp = dispatch => {
   dispatch({
@@ -322,6 +336,9 @@ export const closeChatStateCleanUp = dispatch => {
     payload: {}
   });
 
+  // Dismiss the chat disconnect notification banner if it was shown
+  NotificationHandler.dismissNotification(NotificationScenarios.ChatDisconnect);
+
   // Clear live chat context only if chat widget is fully closed to support transcript calls after sessionclose is called
   dispatch({
     type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -120,7 +120,14 @@ export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endCh
     };
     webChatStore = createStore({},
     //initial state
-    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), createCustomEventMiddleware(BroadcastService), createQueueOverflowMiddleware(state, dispatch), channelDataMiddleware(addConversationalSurveyTagsCallback), createConversationEndMiddleware(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, createMessageSequenceIdOverrideMiddleware, createCitationsMiddleware(state, dispatch), gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware(honorsTargetInHTMLLinks), createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, createCallActionMiddleware(), localizedStringsBotInitialsMiddleware(),
+    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), createCustomEventMiddleware(BroadcastService), createQueueOverflowMiddleware(state, dispatch), channelDataMiddleware(addConversationalSurveyTagsCallback), createConversationEndMiddleware(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, createMessageSequenceIdOverrideMiddleware, createCitationsMiddleware(state, dispatch), gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware(honorsTargetInHTMLLinks), createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, createCallActionMiddleware(),
+    // Pass a callback so middleware can push initials into React context for reactivity
+    localizedStringsBotInitialsMiddleware(initials => {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_BOT_AVATAR_INITIALS,
+        payload: initials
+      });
+    }),
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.storeMiddlewares) ?? []));
     WebChatStoreLoader.store = webChatStore;
@@ -163,7 +170,7 @@ export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endCh
     dir: state.domainStates.globalDir,
     locale: changeLanguageCodeFormatForWebChat(getLocaleStringFromId((_state$domainStates$l4 = state.domainStates.liveChatConfig) === null || _state$domainStates$l4 === void 0 ? void 0 : (_state$domainStates$l5 = _state$domainStates$l4.ChatWidgetLanguage) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.msdyn_localeid)),
     store: webChatStore,
-    activityMiddleware: (_props$webChatContain11 = props.webChatContainerProps) !== null && _props$webChatContain11 !== void 0 && (_props$webChatContain12 = _props$webChatContain11.renderingMiddlewareProps) !== null && _props$webChatContain12 !== void 0 && _props$webChatContain12.disableActivityMiddleware ? undefined : createActivityMiddleware(renderMarkdown, (_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.systemMessageStyleProps, (_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.userMessageStyleProps),
+    activityMiddleware: (_props$webChatContain11 = props.webChatContainerProps) !== null && _props$webChatContain11 !== void 0 && (_props$webChatContain12 = _props$webChatContain11.renderingMiddlewareProps) !== null && _props$webChatContain12 !== void 0 && _props$webChatContain12.disableActivityMiddleware ? undefined : createActivityMiddleware(renderMarkdown, (_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.systemMessageStyleProps, (_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.userMessageStyleProps, localizedTexts),
     attachmentMiddleware: (_props$webChatContain13 = props.webChatContainerProps) !== null && _props$webChatContain13 !== void 0 && (_props$webChatContain14 = _props$webChatContain13.renderingMiddlewareProps) !== null && _props$webChatContain14 !== void 0 && _props$webChatContain14.disableAttachmentMiddleware ? undefined : createAttachmentMiddleware(((_state$domainStates$r3 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r3 === void 0 ? void 0 : (_state$domainStates$r4 = _state$domainStates$r3.attachmentProps) === null || _state$domainStates$r4 === void 0 ? void 0 : _state$domainStates$r4.enableInlinePlaying) ?? defaultAttachmentProps.enableInlinePlaying),
     activityStatusMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableActivityStatusMiddleware ? undefined : createActivityStatusMiddleware(getLocaleStringFromId((_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : (_state$domainStates$l7 = _state$domainStates$l6.ChatWidgetLanguage) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.msdyn_localeid)),
     toastMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableToastMiddleware ? undefined : createToastMiddleware(props.notificationPaneProps, endChat),

package/lib/esm/components/livechatwidget/common/liveChatConfigUtils.js

@@ -1,11 +1,13 @@
+import { isNullOrUndefined, parseBooleanFromConfig } from "../../../common/utils";
 import { ConversationMode } from "../../../common/Constants";
-import { isNullOrUndefined } from "../../../common/utils";
 export const isPostChatSurveyEnabled = async facadeChatSDK => {
   var _chatConfig$LiveWSAnd;
   const chatConfig = await facadeChatSDK.getLiveChatConfig();
   const postChatEnabled = (_chatConfig$LiveWSAnd = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd === void 0 ? void 0 : _chatConfig$LiveWSAnd.msdyn_postconversationsurveyenable.toString().toLowerCase();
   return postChatEnabled === "true";
 };
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const getPostChatSurveyConfig = async facadeChatSDK => {
   var _chatConfig$LiveWSAnd2, _chatConfig$LiveWSAnd3, _chatConfig$LiveWSAnd4, _chatConfig$LiveWSAnd5, _chatConfig$LiveWSAnd6, _chatConfig$LiveWSAnd7, _chatConfig$LiveWSAnd8, _chatConfig$LiveWSAnd9, _chatConfig$LiveWSAnd10;
   const chatConfig = await facadeChatSDK.getLiveChatConfig();
@@ -26,5 +28,34 @@ export const isPersistentChatEnabled = conversationMode => {
   if (isNullOrUndefined(conversationMode)) {
     return false;
   }
-  return (conversationMode === null || conversationMode === void 0 ? void 0 : conversationMode.toString().toLowerCase()) === ConversationMode.Persistent;
+  return (conversationMode === null || conversationMode === void 0 ? void 0 : conversationMode.toString()) === ConversationMode.Persistent;
+};
+
+/**
+ * Determines if persistent chat history should be loaded based on all required conditions.
+ * 
+ * @param extendedChatConfig - The extended chat configuration object
+ * @returns true if ALL conditions are met:
+ *   1. Conversation mode must be Persistent ("192350001")
+ *   2. History is enabled in admin config (msdyn_enablepersistentchatpreviousconversations)
+ *   3. History is enabled via feature flag (lcwPersistentChatHistoryEnabled)
+ */
+export const shouldLoadPersistentChatHistory = extendedChatConfig => {
+  var _extendedChatConfig$L, _extendedChatConfig$L2, _extendedChatConfig$L3;
+  // CRITICAL: First check if conversation mode is persistent
+  // Only persistent mode ("192350001") should allow history loading
+  const isPersistentChatEnabledForWidget = isPersistentChatEnabled(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L === void 0 ? void 0 : _extendedChatConfig$L.msdyn_conversationmode);
+  if (!isPersistentChatEnabledForWidget) {
+    return false;
+  }
+
+  // Check if history is enabled in admin config (handles both boolean and string "true"/"false")
+  const isHistoryEnabledInConfig = parseBooleanFromConfig(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L2 = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L2 === void 0 ? void 0 : _extendedChatConfig$L2.msdyn_enablepersistentchatpreviousconversations);
+  if (!isHistoryEnabledInConfig) {
+    return false;
+  }
+
+  // Check if history is enabled via feature flag (handles both boolean and string "true"/"false")
+  const isHistoryEnabledViaFCB = parseBooleanFromConfig(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L3 = extendedChatConfig.LcwFcbConfiguration) === null || _extendedChatConfig$L3 === void 0 ? void 0 : _extendedChatConfig$L3.lcwPersistentChatHistoryEnabled);
+  return isHistoryEnabledViaFCB;
 };

package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -24,7 +24,10 @@ export const registerTelemetryLoggers = (props, dispatch) => {
       appInsightsConfig: Object.assign({}, defaultAppInsightsConfig, props.appInsightsConfig)
     };
     if (props.chatConfig) {
+      var _props$chatConfig$Liv;
       telemetryData = TelemetryHelper.addChatConfigDataToTelemetry(props === null || props === void 0 ? void 0 : props.chatConfig, telemetryData);
+      //store AppInsights instrumentation key from chatConfig if present
+      telemetryData.chatConfigAppInsightsKey = (_props$chatConfig$Liv = props.chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.AppInsightsInstrumentationKey;
     }
     if (!((_props$chatSDK = props.chatSDK) !== null && _props$chatSDK !== void 0 && (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) !== null && _props$chatSDK$omnich !== void 0 && _props$chatSDK$omnich.orgId) || ((_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.orgId.trim().length) === 0) {
       throw new Error("orgId is undefined in ChatSDK");

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -54,9 +54,10 @@ import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useFacadeSDKStore from "../../../hooks/useFacadeChatSDKStore";
+import { getPostChatContext, initiatePostChat } from "../common/renderSurveyHelpers";
 let uiTimer;
 export const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _props$webChatContain7, _props$webChatContain8, _props$webChatContain9, _props$styleProps, _props$webChatContain10, _props$webChatContain11, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain15, _state$appStates14, _props$webChatContain17, _props$webChatContain18, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _props$webChatContain7, _props$webChatContain8, _props$webChatContain9, _props$styleProps, _props$webChatContain10, _props$webChatContain11, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain15, _state$appStates8, _props$webChatContain17, _props$webChatContain18, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
   useEffect(() => {
     uiTimer = createTimer();
     TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.INFO, {
@@ -317,7 +318,7 @@ export const LiveChatWidgetStateful = props => {
       });
     });
     BroadcastService.getMessageByEventName(BroadcastEvent.StartProactiveChat).subscribe(msg => {
-      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartProactiveChatEventReceived,
         Description: "Start proactive chat event received."
       });
@@ -443,7 +444,7 @@ export const LiveChatWidgetStateful = props => {
           payload: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
         });
       }
-      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatEventReceived,
         Description: "Start chat event received."
       });
@@ -490,21 +491,91 @@ export const LiveChatWidgetStateful = props => {
         return;
       }
     });
+    const handleInitiateEndChatForPersistentChat = async (msg, conversationDetails) => {
+      var _msg$payload10, _msg$payload11, _msg$payload12;
+      //If the payload does NOT include the skipSessionCloseForPersistentChat flag, default is false. Upon receiving the customer event, always ending session from C2.
+      const skipSessionCloseForPersistentChat = typeof (msg === null || msg === void 0 ? void 0 : (_msg$payload10 = msg.payload) === null || _msg$payload10 === void 0 ? void 0 : _msg$payload10[Constants.SkipSessionCloseForPersistentChatFlag]) === Constants.String && (msg === null || msg === void 0 ? void 0 : (_msg$payload11 = msg.payload) === null || _msg$payload11 === void 0 ? void 0 : _msg$payload11[Constants.SkipSessionCloseForPersistentChatFlag]).toLowerCase() === Constants.true || (msg === null || msg === void 0 ? void 0 : (_msg$payload12 = msg.payload) === null || _msg$payload12 === void 0 ? void 0 : _msg$payload12[Constants.SkipSessionCloseForPersistentChatFlag]) === true;
+      TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
+        Event: TelemetryEvent.EndChatEventReceived,
+        Description: "Processing initiateEndChat for persistent chat",
+        CustomProperties: {
+          conversationDetails
+        }
+      });
+      const conversationState = conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state;
+      if (conversationState !== LiveWorkItemState.Closed && conversationState !== LiveWorkItemState.WrapUp) {
+        if (skipSessionCloseForPersistentChat) {
+          var _conversationDetails$;
+          if (((_conversationDetails$ = conversationDetails.canRenderPostChat) === null || _conversationDetails$ === void 0 ? void 0 : _conversationDetails$.toLowerCase()) === "true") {
+            var _state$domainStates3;
+            TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
+              Event: TelemetryEvent.EndChatEventReceived,
+              Description: "Processing initiateEndChat, fetching postChatContext"
+            });
+            const postchatContext = (await getPostChatContext(facadeChatSDK, state, dispatch)) ?? (state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.postChatContext);
+            if (postchatContext) {
+              TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
+                Event: TelemetryEvent.EndChatEventReceived,
+                Description: "Processing initiateEndChat, initiatePostChat",
+                CustomProperties: {
+                  postchatContext
+                }
+              });
+              await initiatePostChat(props, conversationDetails, state, dispatch, postchatContext);
+            }
+          }
+        } else {
+          const skipEndChatSDK = false;
+          const skipCloseChat = false;
+          TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
+            Event: TelemetryEvent.EndChatEventReceived,
+            Description: "Processing initiateEndChat, trigger endChat"
+          });
+          await endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat);
+        }
+      }
+      //if conversation already closed, it is safe to unmount it upon receiving the closeChat event
+      else {
+        BroadcastService.postMessage({
+          eventName: BroadcastEvent.CloseChat
+        });
+      }
+    };
 
     // End chat
-    BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async () => {
+    BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async msg => {
       TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
         Event: TelemetryEvent.EndChatEventReceived,
         Description: "Received InitiateEndChat BroadcastEvent.",
         CustomProperties: {
-          ConversationStage: ConversationStage.ConversationEnd
+          ConversationStage: ConversationStage.ConversationEnd,
+          payload: msg === null || msg === void 0 ? void 0 : msg.payload
         }
       });
-
-      // This is to ensure to get latest state from cache in multitab
+      const conversationDetails = await getConversationDetailsCall(facadeChatSDK);
+      const {
+        chatConfig
+      } = props;
+      const isPersistent = isPersistentEnabled(chatConfig);
+      TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
+        Event: TelemetryEvent.EndChatEventReceived,
+        Description: "Processing initiateEndChat, fetched conversation details",
+        CustomProperties: {
+          conversationDetails,
+          isPersistent
+        }
+      });
+      if (isPersistent && conversationDetails) {
+        await handleInitiateEndChatForPersistentChat(msg, conversationDetails);
+        return;
+      }
       const persistedState = getStateFromCache(getWidgetCacheIdfromProps(props));
       if (persistedState && persistedState.appStates.conversationState === ConversationState.Active) {
-        // We need to simulate states for closing chat, in order to messup with close confirmation pane.
+        TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.PrepareEndChat,
+          Description: PrepareEndChatDescriptionConstants.InitiateEndChatReceivedActiveChat
+        });
+        //We need to simulate states for closing chat, in order to messup with close confirmation pane.
         dispatch({
           type: LiveChatWidgetActionType.SET_CONFIRMATION_STATE,
           payload: ConfirmationState.Ok
@@ -524,11 +595,8 @@ export const LiveChatWidgetStateful = props => {
           Event: TelemetryEvent.PrepareEndChat,
           Description: PrepareEndChatDescriptionConstants.InitiateEndChatReceived
         });
-        endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat);
+        await endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat);
       }
-      BroadcastService.postMessage({
-        eventName: BroadcastEvent.CloseChat
-      });
     });
 
     // End chat on browser unload
@@ -539,8 +607,8 @@ export const LiveChatWidgetStateful = props => {
     // Listen to end chat event from other tabs
     const endChatEventName = getWidgetEndChatEventName((_facadeChatSDK$getCha3 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha3 === void 0 ? void 0 : (_facadeChatSDK$getCha4 = _facadeChatSDK$getCha3.omnichannelConfig) === null || _facadeChatSDK$getCha4 === void 0 ? void 0 : _facadeChatSDK$getCha4.orgId, (_facadeChatSDK$getCha5 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha5 === void 0 ? void 0 : (_facadeChatSDK$getCha6 = _facadeChatSDK$getCha5.omnichannelConfig) === null || _facadeChatSDK$getCha6 === void 0 ? void 0 : _facadeChatSDK$getCha6.widgetId, ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(msg => {
-      var _msg$payload10;
-      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload10 = msg.payload) === null || _msg$payload10 === void 0 ? void 0 : _msg$payload10.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+      var _msg$payload13;
+      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload13 = msg.payload) === null || _msg$payload13 === void 0 ? void 0 : _msg$payload13.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         TelemetryHelper.logSDKEvent(LogLevel.INFO, {
           Event: TelemetryEvent.PrepareEndChat,
           Description: "Received EndChat BroadcastEvent from other tabs. Closing this chat."
@@ -582,8 +650,8 @@ export const LiveChatWidgetStateful = props => {
 
     // Retrieve convId
     BroadcastService.getMessageByEventName(BroadcastEvent.UpdateConversationDataForTelemetry).subscribe(msg => {
-      var _msg$payload11, _msg$payload11$liveWo;
-      if ((_msg$payload11 = msg.payload) !== null && _msg$payload11 !== void 0 && (_msg$payload11$liveWo = _msg$payload11.liveWorkItem) !== null && _msg$payload11$liveWo !== void 0 && _msg$payload11$liveWo.conversationId) {
+      var _msg$payload14, _msg$payload14$liveWo;
+      if ((_msg$payload14 = msg.payload) !== null && _msg$payload14 !== void 0 && (_msg$payload14$liveWo = _msg$payload14.liveWorkItem) !== null && _msg$payload14$liveWo !== void 0 && _msg$payload14$liveWo.conversationId) {
         setConversationId(msg.payload.liveWorkItem.conversationId);
       }
     });
@@ -701,14 +769,22 @@ export const LiveChatWidgetStateful = props => {
     }
   }, [state.domainStates.confirmationState]);
   useEffect(() => {
-    var _state$appStates8, _state$appStates9, _state$appStates10, _state$appStates11, _state$appStates12, _state$appStates13;
+    var _inMemoryState$appSta7, _inMemoryState$appSta8, _inMemoryState$appSta9, _inMemoryState$appSta10, _inMemoryState$appSta11, _inMemoryState$appSta12, _inMemoryState$appSta13;
+    const inMemoryState = executeReducer(state, {
+      type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+      payload: null
+    });
     // Do not process anything during initialization
-    if ((state === null || state === void 0 ? void 0 : (_state$appStates8 = state.appStates) === null || _state$appStates8 === void 0 ? void 0 : _state$appStates8.conversationEndedBy) === ConversationEndEntity.NotSet) {
+    if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta7 = inMemoryState.appStates) === null || _inMemoryState$appSta7 === void 0 ? void 0 : _inMemoryState$appSta7.conversationEndedBy) === ConversationEndEntity.NotSet) {
+      TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.PrepareEndChat,
+        Description: "conversationEndedBy is not set"
+      });
       return;
     }
 
     // If start chat failed, and C2 is trying to close chat widget
-    if (state !== null && state !== void 0 && (_state$appStates9 = state.appStates) !== null && _state$appStates9 !== void 0 && _state$appStates9.startChatFailed || (state === null || state === void 0 ? void 0 : (_state$appStates10 = state.appStates) === null || _state$appStates10 === void 0 ? void 0 : _state$appStates10.conversationState) === ConversationState.Postchat) {
+    if (inMemoryState !== null && inMemoryState !== void 0 && (_inMemoryState$appSta8 = inMemoryState.appStates) !== null && _inMemoryState$appSta8 !== void 0 && _inMemoryState$appSta8.startChatFailed || (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta9 = inMemoryState.appStates) === null || _inMemoryState$appSta9 === void 0 ? void 0 : _inMemoryState$appSta9.conversationState) === ConversationState.Postchat) {
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
         Event: TelemetryEvent.PrepareEndChat,
         Description: PrepareEndChatDescriptionConstants.CustomerCloseChatOnFailureOrPostChat
@@ -718,7 +794,7 @@ export const LiveChatWidgetStateful = props => {
     }
 
     // Scenario -> Chat was InActive and closing the chat (Refresh scenario on post chat)
-    if ((state === null || state === void 0 ? void 0 : (_state$appStates11 = state.appStates) === null || _state$appStates11 === void 0 ? void 0 : _state$appStates11.conversationState) === ConversationState.InActive) {
+    if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta10 = inMemoryState.appStates) === null || _inMemoryState$appSta10 === void 0 ? void 0 : _inMemoryState$appSta10.conversationState) === ConversationState.InActive) {
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
         Event: TelemetryEvent.PrepareEndChat,
         Description: PrepareEndChatDescriptionConstants.CustomerCloseInactiveChat
@@ -726,11 +802,11 @@ export const LiveChatWidgetStateful = props => {
       endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       return;
     }
-    const isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
+    const isConversationalSurveyEnabled = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta11 = inMemoryState.appStates) === null || _inMemoryState$appSta11 === void 0 ? void 0 : _inMemoryState$appSta11.isConversationalSurveyEnabled;
 
     // In conversational survey, we need to check post chat survey logics before we set ConversationState to InActive
     // Hence setting ConversationState to InActive will be done later in the post chat flows
-    if (!isConversationalSurveyEnabled && ((state === null || state === void 0 ? void 0 : (_state$appStates12 = state.appStates) === null || _state$appStates12 === void 0 ? void 0 : _state$appStates12.conversationEndedBy) === ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates13 = state.appStates) === null || _state$appStates13 === void 0 ? void 0 : _state$appStates13.conversationEndedBy) === ConversationEndEntity.Bot)) {
+    if (!isConversationalSurveyEnabled && ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta12 = inMemoryState.appStates) === null || _inMemoryState$appSta12 === void 0 ? void 0 : _inMemoryState$appSta12.conversationEndedBy) === ConversationEndEntity.Agent || (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta13 = inMemoryState.appStates) === null || _inMemoryState$appSta13 === void 0 ? void 0 : _inMemoryState$appSta13.conversationEndedBy) === ConversationEndEntity.Bot)) {
       dispatch({
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.InActive
@@ -738,8 +814,8 @@ export const LiveChatWidgetStateful = props => {
     }
 
     // All other cases
-    prepareEndChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter);
-  }, [state === null || state === void 0 ? void 0 : (_state$appStates14 = state.appStates) === null || _state$appStates14 === void 0 ? void 0 : _state$appStates14.conversationEndedBy]);
+    prepareEndChat(props, facadeChatSDK, inMemoryState, dispatch, setAdapter, setWebChatStyles, adapter);
+  }, [state === null || state === void 0 ? void 0 : (_state$appStates8 = state.appStates) === null || _state$appStates8 === void 0 ? void 0 : _state$appStates8.conversationEndedBy]);
 
   // Publish chat widget state
   useEffect(() => {
@@ -771,13 +847,13 @@ export const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   useEffect(() => {
-    var _inMemoryState$appSta7;
+    var _inMemoryState$appSta14;
     const inMemoryState = executeReducer(state, {
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     handleChatDisconnect(props, inMemoryState, setWebChatStyles);
-    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta7 = inMemoryState.appStates) === null || _inMemoryState$appSta7 === void 0 ? void 0 : _inMemoryState$appSta7.chatDisconnectEventReceived;
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta14 = inMemoryState.appStates) === null || _inMemoryState$appSta14 === void 0 ? void 0 : _inMemoryState$appSta14.chatDisconnectEventReceived;
     if (chatDisconnectState && adapter) {
       try {
         adapter.end();
@@ -876,6 +952,17 @@ export const LiveChatWidgetStateful = props => {
     bubbleTextColor
   }), [webChatStyles, bubbleBackground, bubbleTextColor]);
 
+  // React to dynamic bot avatar initials updates from context
+  useEffect(() => {
+    if (state.domainStates.botAvatarInitials && state.domainStates.botAvatarInitials !== webChatStyles.botAvatarInitials) {
+      /* eslint-disable-next-line @typescript-eslint/no-non-null-assertion */
+      setWebChatStyles(styles => ({
+        ...styles,
+        botAvatarInitials: state.domainStates.botAvatarInitials
+      }));
+    }
+  }, [state.domainStates.botAvatarInitials]);
+
   // WebChat's Composer can only be rendered if a directLine object is defined
   return directLine && /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("style", null, `
             #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar {

package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -22,7 +22,7 @@ const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, co
   return `${surveyInviteLink}&${surveyLinkParams.toString()}`;
 };
 export const PostChatSurveyPaneStateful = props => {
-  var _props$styleProps, _state$appStates, _props$controlProps;
+  var _props$styleProps, _state$appStates, _state$domainStates$p, _props$controlProps;
   useEffect(() => {
     uiTimer = createTimer();
     TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.INFO, {
@@ -39,13 +39,15 @@ export const PostChatSurveyPaneStateful = props => {
   });
   let surveyInviteLink = "";
   const surveyMode = (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.selectedSurveyMode) === PostChatSurveyMode.Embed;
-  if (state.domainStates.postChatContext.botSurveyInviteLink &&
+  if ((_state$domainStates$p = state.domainStates.postChatContext) !== null && _state$domainStates$p !== void 0 && _state$domainStates$p.botSurveyInviteLink &&
   // Bot survey enabled
   state.appStates.postChatParticipantType === ParticipantType.Bot) {
+    var _state$domainStates$p2, _state$domainStates$p3;
     // Only Bot has engaged
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
+    surveyInviteLink = generateSurveyInviteLink((_state$domainStates$p2 = state.domainStates.postChatContext) === null || _state$domainStates$p2 === void 0 ? void 0 : _state$domainStates$p2.botSurveyInviteLink, surveyMode, (_state$domainStates$p3 = state.domainStates.postChatContext) === null || _state$domainStates$p3 === void 0 ? void 0 : _state$domainStates$p3.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   } else {
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
+    var _state$domainStates$p4, _state$domainStates$p5;
+    surveyInviteLink = generateSurveyInviteLink((_state$domainStates$p4 = state.domainStates.postChatContext) === null || _state$domainStates$p4 === void 0 ? void 0 : _state$domainStates$p4.surveyInviteLink, surveyMode, (_state$domainStates$p5 = state.domainStates.postChatContext) === null || _state$domainStates$p5 === void 0 ? void 0 : _state$domainStates$p5.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   }
   if (props.copilotSurveyContext) {
     surveyInviteLink = `${surveyInviteLink}&mcs_additionalcontext=${JSON.stringify(props.copilotSurveyContext)}`;
@@ -103,7 +105,7 @@ export const PostChatSurveyPaneStateful = props => {
           Event: TelemetryEvent.CustomerVoiceResponsePageLoaded
         });
       } else if (data === CustomerVoiceEvents.FormResponseSubmitted) {
-        TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
           Event: TelemetryEvent.CustomerVoiceFormResponseSubmitted,
           Description: "Customer Voice form response submitted.",
           CustomProperties: {
@@ -111,7 +113,7 @@ export const PostChatSurveyPaneStateful = props => {
           }
         });
       } else if (data === CustomerVoiceEvents.FormResponseError) {
-        TelemetryHelper.logActionEventToAllTelemetry(LogLevel.ERROR, {
+        TelemetryHelper.logActionEvent(LogLevel.ERROR, {
           Event: TelemetryEvent.CustomerVoiceFormResponseError,
           Description: "Customer Voice form response error.",
           ExceptionDetails: {