@microsoft/omnichannel-chat-widget 1.8.4-main.4478bbf → 1.8.4-main.4f09da2

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/WebChatEventSubscribers.js

@@ -17,14 +17,13 @@ function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { de
  * Component to handle persistent chat history events.
  * Uses WebChatStoreLoader instead of hooks to avoid context issues.
  */
-const WebChatEventSubscribers = props => {
+const WebChatEventSubscribers = () => {
   const [isConnected, setIsConnected] = (0, _react.useState)(false);
   const [storeReady, setStoreReady] = (0, _react.useState)(false);
   const storeWaitTimer = (0, _utils.createTimer)();
+  // Type the chatConfig properly to avoid 'any' usage
+
   (0, _react.useEffect)(() => {
-    if (!props.persistentChatHistoryEnabled) {
-      return;
-    }
     _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.LCWWebChatStorePollingStarted,
       Description: "WebChat store polling started"
@@ -56,9 +55,9 @@ const WebChatEventSubscribers = props => {
         clearInterval(storeCheckInterval);
       };
     }
-  }, [props.persistentChatHistoryEnabled]);
+  }, []);
   (0, _react.useEffect)(() => {
-    if (!props.persistentChatHistoryEnabled || !storeReady) {
+    if (!storeReady) {
       return;
     }
     const checkConnectionStatus = () => {
@@ -115,7 +114,7 @@ const WebChatEventSubscribers = props => {
     return () => {
       clearInterval(interval);
     };
-  }, [isConnected, props.persistentChatHistoryEnabled, storeReady]);
+  }, [isConnected, storeReady]);
   return null;
 };
 var _default = WebChatEventSubscribers;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/ConversationDividerActivity.js

@@ -5,13 +5,42 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.default = void 0;
 var _react = _interopRequireDefault(require("react"));
+var _defaultMiddlewareLocalizedTexts = require("../../../../common/defaultProps/defaultMiddlewareLocalizedTexts");
 var _defaultPersistentChatHistoryProps = require("../../../../../livechatwidget/common/defaultProps/defaultPersistentChatHistoryProps");
 var _react2 = require("@fluentui/react");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 const ConversationDividerActivity = props => {
   const styleApplied = (0, _react2.mergeStyles)(_defaultPersistentChatHistoryProps.defaultPersistentChatHistoryProps.dividerActivityStyle, props.dividerActivityStyle);
+  const ariaLabel = props.dividerActivityAriaLabel || _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.CONVERSATION_DIVIDER_ARIA_LABEL;
+
+  // Create a simple separator that screen readers can detect without being interactive
+  // Preserve the visual divider styling while making it accessible
+  // Use a ref to programmatically remove only the "EL said:" prefix from the label
+  const dividerRef = _react.default.useRef(null);
+  _react.default.useEffect(() => {
+    if (dividerRef.current) {
+      // Find and hardcode the text in the label div to just show the divider label
+      const article = dividerRef.current.closest(".webchat__basic-transcript__activity");
+      if (article) {
+        const labelDiv = article.querySelector("div[id*=\"webchat__basic-transcript__active-descendant-label--\"]");
+        if (labelDiv) {
+          // Hardcode the text to just the aria label
+          labelDiv.textContent = ariaLabel || "";
+        }
+      }
+    }
+  }, [ariaLabel]);
   return /*#__PURE__*/_react.default.createElement("div", {
-    className: styleApplied
+    ref: dividerRef,
+    role: "separator",
+    "aria-label": ariaLabel,
+    "aria-hidden": false,
+    className: styleApplied,
+    "data-accessibility-divider": "true",
+    style: {
+      // Add accessibility enhancements
+      position: "relative"
+    }
   });
 };
 var _default = ConversationDividerActivity;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity.js

@@ -62,7 +62,7 @@ let LazyLoadHandler = /*#__PURE__*/function () {
 
     // Scroll operation state
     // Current scroll operation tracking
-    // Prevents concurrent scroll operations
+    // Prevents concurrent scroll operations (public for event handlers)
 
     // Timeout and queue management
     // Tracks all setTimeout IDs for cleanup
@@ -934,6 +934,21 @@ const LazyLoadActivity = props => {
       setHasMoreHistory(false);
     };
 
+    // Event listener for HISTORY_LOAD_ERROR - hides banner temporarily without disabling future loads
+    const handleHistoryLoadError = () => {
+      // Temporarily hide the banner by pausing, but keep hasMoreHistory true to allow retry
+      LazyLoadHandler.paused = true;
+      LazyLoadHandler.pendingScrollAction = false;
+
+      // Re-enable after a delay to allow retry on next scroll
+      // Note: This timeout is intentionally not tracked as it's scoped to the component lifecycle
+      window.setTimeout(() => {
+        LazyLoadHandler.paused = false;
+      }, 2000); // 2 second delay before allowing retry
+
+      LazyLoadHandler.logLifecycleEvent(_TelemetryConstants.TelemetryEvent.LCWLazyLoadHistoryError, "History load error - will retry on next scroll");
+    };
+
     // Event listener for PersistentConversationReset to sync React state
     // This fixes the issue where banner doesn't appear in start chat + close chat + start chat sequence
     // by ensuring React state (hasMoreHistory) is synchronized with handler state when reset occurs
@@ -946,6 +961,9 @@ const LazyLoadActivity = props => {
     const eventBus = _SecureEventBus.default.getInstance();
     const unsubscribeNoMoreHistory = eventBus.subscribe(_ChatWidgetEvents.default.NO_MORE_HISTORY_AVAILABLE, handleNoMoreHistory);
 
+    // Add event listener for history load errors
+    const unsubscribeHistoryError = eventBus.subscribe(_ChatWidgetEvents.default.HISTORY_LOAD_ERROR, handleHistoryLoadError);
+
     // Add event listener for persistent conversation reset
     const resetSubscription = _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.PersistentConversationReset).subscribe(handlePersistentConversationReset);
 
@@ -962,6 +980,7 @@ const LazyLoadActivity = props => {
       // Still need to return cleanup function even after reset
       return () => {
         unsubscribeNoMoreHistory();
+        unsubscribeHistoryError();
         resetSubscription.unsubscribe();
       };
     }
@@ -1014,6 +1033,7 @@ const LazyLoadActivity = props => {
 
       // Remove event listeners
       unsubscribeNoMoreHistory();
+      unsubscribeHistoryError();
       resetSubscription.unsubscribe();
       if (container) {
         container.removeEventListener("scroll", handleScroll);

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js

@@ -12,6 +12,7 @@ var _DirectLineActivityType = require("../../enums/DirectLineActivityType");
 var _DirectLineSenderRole = require("../../enums/DirectLineSenderRole");
 var _react = _interopRequireDefault(require("react"));
 var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
+var _defaultMiddlewareLocalizedTexts = require("../../../common/defaultProps/defaultMiddlewareLocalizedTexts");
 var _defaultSystemMessageStyles = require("./defaultStyles/defaultSystemMessageStyles");
 var _defaultUserMessageStyles = require("./defaultStyles/defaultUserMessageStyles");
 var _utils = require("../../../../../common/utils");
@@ -79,7 +80,7 @@ const isDataTagsPresent = card => {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const createActivityMiddleware = (renderMarkdown, systemMessageStyleProps, userMessageStyleProps) => () => next => function () {
+const createActivityMiddleware = (renderMarkdown, systemMessageStyleProps, userMessageStyleProps, localizedTexts) => () => next => function () {
   for (var _len = arguments.length, args = new Array(_len), _key = 0; _key < _len; _key++) {
     args[_key] = arguments[_key];
   }
@@ -130,7 +131,11 @@ const createActivityMiddleware = (renderMarkdown, systemMessageStyleProps, userM
       };
     }
     if (isTagIncluded(card, _Constants.Constants.conversationDividerTag)) {
-      return /*#__PURE__*/_react.default.createElement(_ConversationDividerActivity.default, null);
+      const conversationDividerLabel = (localizedTexts === null || localizedTexts === void 0 ? void 0 : localizedTexts.CONVERSATION_DIVIDER_ARIA_LABEL) || _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.CONVERSATION_DIVIDER_ARIA_LABEL;
+      // Pass the computed localized text to the divider component
+      return /*#__PURE__*/_react.default.createElement(_ConversationDividerActivity.default, {
+        dividerActivityAriaLabel: conversationDividerLabel
+      });
     }
     if (card.activity.text && card.activity.type === _DirectLineActivityType.DirectLineActivityType.Message) {
       if (!card.activity.channelData.isHtmlEncoded && card.activity.channelId === _Constants.Constants.webchatChannelId) {

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js

@@ -17,6 +17,8 @@ var _useChatContextStore = _interopRequireDefault(require("../../../../../../hoo
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+/* eslint-disable @typescript-eslint/no-explicit-any */
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const NotDeliveredTimestamp = _ref => {
   var _state$domainStates$r, _state$domainStates$r2, _state$domainStates$r3, _state$domainStates$r4, _state$domainStates$m, _state$domainStates$m2;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/citationsMiddleware.js

@@ -32,7 +32,12 @@ const createCitationsMiddleware = (state, dispatch) => () => next => action => {
         const citations = (_gptFeedback$summariz = gptFeedback.summarizationOpenAIResponse) === null || _gptFeedback$summariz === void 0 ? void 0 : (_gptFeedback$summariz2 = _gptFeedback$summariz.result) === null || _gptFeedback$summariz2 === void 0 ? void 0 : _gptFeedback$summariz2.textCitations;
         // Rewrite inline citation labels in activity.text to match the global map keys
         const updatedText = replaceCitations(action.payload.activity.text, citations, messagePrefix);
-        action.payload.activity.text = updatedText;
+
+        // Create new activity object to avoid mutation
+        action.payload.activity = {
+          ...action.payload.activity,
+          text: updatedText
+        };
         // Build a global citation map keyed by the prefixed citation id and
         // dispatch it to app state so the UI container can render citations.
         try {

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware.js

@@ -4,18 +4,26 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.localizedStringsBotInitialsMiddleware = exports.getOverriddenLocalizedStrings = void 0;
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _Constants = require("../../../../../common/Constants");
-var _utils = require("../../../../../common/utils");
-var _defaultWebChatStyles = require("../../../common/defaultStyles/defaultWebChatStyles");
 var _WebChatActionType = require("../../enums/WebChatActionType");
+var _defaultWebChatStyles = require("../../../common/defaultStyles/defaultWebChatStyles");
+var _utils = require("../../../../../common/utils");
 /* eslint-disable @typescript-eslint/no-explicit-any */
 
 let currentAgentInitials = _defaultWebChatStyles.defaultWebChatStyles.botAvatarInitials;
-const localizedStringsBotInitialsMiddleware = () => _ref => {
+
+// Optional external updater (React context dispatch wrapper) set at runtime
+let externalInitialsUpdater;
+const localizedStringsBotInitialsMiddleware = onInitialsChange => _ref => {
   let {
     dispatch
   } = _ref;
   return next => action => {
+    if (onInitialsChange && !externalInitialsUpdater) {
+      externalInitialsUpdater = onInitialsChange; // capture once
+    }
+
     if (action.type === _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY) {
       var _action$payload, _activity$from;
       const activity = (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.activity;
@@ -23,10 +31,25 @@ const localizedStringsBotInitialsMiddleware = () => _ref => {
         var _activity$channelData, _activity$channelData2, _activity$tags;
         const agentName = activity.from.name.trim();
         const isSystemMessage = agentName === "__agent__" || agentName.startsWith("__") || ((_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : (_activity$channelData2 = _activity$channelData.tags) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.includes(_Constants.Constants.systemMessageTag)) || ((_activity$tags = activity.tags) === null || _activity$tags === void 0 ? void 0 : _activity$tags.includes(_Constants.Constants.systemMessageTag));
-        if (!isSystemMessage && agentName !== "") {
-          // Update initials for valid agent/bot names
+        if (!isSystemMessage && agentName) {
           const newInitials = (0, _utils.getIconText)(agentName) || currentAgentInitials;
-          currentAgentInitials = newInitials;
+          if (newInitials !== currentAgentInitials) {
+            var _externalInitialsUpda;
+            currentAgentInitials = newInitials;
+            // Notify external React context if provided
+            (_externalInitialsUpda = externalInitialsUpdater) === null || _externalInitialsUpda === void 0 ? void 0 : _externalInitialsUpda(currentAgentInitials || "");
+            // Broadcast (optional) for multi-tab sync without forcing consumers
+            _omnichannelChatComponents.BroadcastService.postMessage({
+              eventName: "BotAvatarInitialsUpdated",
+              payload: {
+                initials: currentAgentInitials
+              }
+            });
+            // Also dispatch a no-op action into WebChat store to encourage re-render (cheap)
+            dispatch({
+              type: "__BOT_INITIALS_UPDATED__"
+            });
+          }
         }
       }
     }
@@ -40,7 +63,6 @@ const getOverriddenLocalizedStrings = existingOverrides => {
       ...strings,
       ...existingOverrides
     };
-
     // Apply dynamic bot initials to alt text if not already overridden through props
     if (!(existingOverrides !== null && existingOverrides !== void 0 && existingOverrides.ACTIVITY_BOT_SAID_ALT)) {
       result.ACTIVITY_BOT_SAID_ALT = `${currentAgentInitials} said:`;

package/lib/cjs/contexts/common/LiveChatWidgetActionType.js

@@ -56,4 +56,5 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_ENABLED"] = 46] = "SET_CONVERSATIONAL_SURVEY_ENABLED";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_DISPLAY"] = 47] = "SET_CONVERSATIONAL_SURVEY_DISPLAY";
   LiveChatWidgetActionType[LiveChatWidgetActionType["GET_IN_MEMORY_STATE"] = 48] = "GET_IN_MEMORY_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_AVATAR_INITIALS"] = 49] = "SET_BOT_AVATAR_INITIALS";
 })(LiveChatWidgetActionType || (exports.LiveChatWidgetActionType = LiveChatWidgetActionType = {}));

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -10,6 +10,7 @@ var _ConversationState = require("./ConversationState");
 var _StartChatFailureType = require("./StartChatFailureType");
 var _defaultClientDataStoreProvider = require("../../common/storage/default/defaultClientDataStoreProvider");
 var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
+var _defaultWebChatStyles = require("../../components/webchatcontainerstateful/common/defaultStyles/defaultWebChatStyles");
 const getLiveChatWidgetContextInitialState = props => {
   var _props$controlProps, _props$webChatContain;
   const isOutsideOperatingHours = () => {
@@ -39,6 +40,10 @@ const getLiveChatWidgetContextInitialState = props => {
     initialStateFromCache.domainStates.liveChatConfig = props.chatConfig;
     // Cache the result of isOutsideOperatingHours() to ensure consistency
     initialStateFromCache.appStates.outsideOperatingHours = outsideOperatingHours;
+    // Backward compatibility: if botAvatarInitials not cached (older sessions), seed with default
+    if (!initialStateFromCache.domainStates.botAvatarInitials) {
+      initialStateFromCache.domainStates.botAvatarInitials = _defaultWebChatStyles.defaultWebChatStyles.botAvatarInitials;
+    }
     return initialStateFromCache;
   }
   const LiveChatWidgetContextInitialState = {
@@ -62,7 +67,8 @@ const getLiveChatWidgetContextInitialState = props => {
       transcriptRequestId: "",
       confirmationPaneConfirmedOptionClicked: false,
       confirmationState: _Constants.ConfirmationState.NotSet,
-      startChatFailureType: _StartChatFailureType.StartChatFailureType.Generic
+      startChatFailureType: _StartChatFailureType.StartChatFailureType.Generic,
+      botAvatarInitials: _defaultWebChatStyles.defaultWebChatStyles.botAvatarInitials
     },
     appStates: {
       conversationState: _ConversationState.ConversationState.Closed,

package/lib/cjs/contexts/createReducer.js

@@ -562,6 +562,21 @@ const reducer = (state, action) => {
           widgetSize: action.payload
         }
       };
+    case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_BOT_AVATAR_INITIALS:
+      inMemory = {
+        ...inMemory,
+        domainStates: {
+          ...inMemory.domainStates,
+          botAvatarInitials: action.payload
+        }
+      };
+      return {
+        ...state,
+        domainStates: {
+          ...state.domainStates,
+          botAvatarInitials: action.payload
+        }
+      };
     case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID:
       inMemory = {
         ...inMemory,

package/lib/esm/common/Constants.js

@@ -136,6 +136,7 @@ _defineProperty(Constants, "customEventName", "customEventName");
 _defineProperty(Constants, "customEventValue", "customEventValue");
 _defineProperty(Constants, "Hidden", "Hidden");
 _defineProperty(Constants, "EndConversationDueToOverflow", "endconversationduetooverflow");
+_defineProperty(Constants, "SkipSessionCloseForPersistentChatFlag", "skipSessionCloseForPersistentChat");
 export const Regex = (_class = /*#__PURE__*/_createClass(function Regex() {
   _classCallCheck(this, Regex);
 }), _defineProperty(_class, "EmailRegex", "^(?:[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"[^\"\\\\]*(?:\\\\.[^\"\\\\]*)*\")@(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?)*|\\[(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\.){3}(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\])$"), _class);
@@ -345,6 +346,7 @@ _defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedBy", "Conv
 _defineProperty(PrepareEndChatDescriptionConstants, "PrepareEndChatError", "There's an error while preparing to end chat. Closing chat widget.");
 _defineProperty(PrepareEndChatDescriptionConstants, "WidgetLoadFailedAfterSessionInit", "SessionInit was successful, but widget load failed. Ending chat to avoid ghost chats in OC.");
 _defineProperty(PrepareEndChatDescriptionConstants, "InitiateEndChatReceived", "Received InitiateEndChat BroadcastEvent while conversation state is not Active. Ending chat.");
+_defineProperty(PrepareEndChatDescriptionConstants, "InitiateEndChatReceivedActiveChat", "Received InitiateEndChat BroadcastEvent while conversation state is Active. Updating conversation states.");
 _defineProperty(PrepareEndChatDescriptionConstants, "EndChatReceivedFromOtherTabs", "Received EndChat BroadcastEvent from other tabs. Closing this chat.");
 _defineProperty(PrepareEndChatDescriptionConstants, "CustomerCloseChatOnFailureOrPostChat", "Customer is trying to close chat widget on start chat failure or post chat pane.");
 _defineProperty(PrepareEndChatDescriptionConstants, "CustomerCloseInactiveChat", "Chat was Inactive and customer is trying to close chat widget or refreshing the page.");

package/lib/esm/common/telemetry/AppInsightsEvents.js

@@ -1,7 +1,10 @@
 export const AppInsightsEventMapping = {
   "LCWChatButtonClicked": "LCWChatButtonActionStarted",
-  "PrechatSubmitted": "PrechatSubmitCompleted",
-  "StartChatEventRecevied": "StartChatEventReceivedCompleted",
+  "UXLCWChatButtonLoadingStart": "LiveChatWidgetChatButtonLoadingStarted",
+  "UXLCWChatButtonLoadingCompleted": "LiveChatWidgetChatButtonLoadingCompleted",
+  "UXPrechatPaneStart": "PrechatSurveyStarted",
+  "UXPrechatPaneCompleted": "PrechatSurveyCompleted",
+  "PrechatSubmitted": "PrechatSurveySubmitCompleted",
   "EndChatEventReceived": "EndChatEventReceivedCompleted",
   "EmailTranscriptSent": "EmailTranscriptActionCompleted",
   "EmailTranscriptFailed": "EmailTranscriptActionFailed",
@@ -9,8 +12,6 @@ export const AppInsightsEventMapping = {
   "HeaderMinimizeButtonClicked": "MinimizeChatActionStarted",
   "DownloadTranscriptButtonClicked": "DownloadTranscriptActionStarted",
   "EmailTranscriptButtonClicked": "EmailTranscriptButtonActionStarted",
-  "CustomerVoiceFormResponseSubmitted": "CustomerVoiceFormResponseSubmitCompleted",
-  "StartProactiveChatEventReceived": "StartProactiveChatEventReceivedCompleted",
   "ProactiveChatRejected": "ProactiveChatTimeOutCompleted",
   "MessageSent": "MessageSentCompleted",
   "MessageReceived": "MessageReceivedCompleted",
@@ -19,5 +20,10 @@ export const AppInsightsEventMapping = {
   "CustomContextReceived": "CustomContextReceivedCompleted",
   "NewTokenValidationStarted": "AuthTokenValidationStarted",
   "NewTokenValidationCompleted": "AuthTokenValidationCompleted",
-  "NewTokenValidationFailed": "AuthTokenValidationFailed"
+  "NewTokenValidationFailed": "AuthTokenValidationFailed",
+  "UXPostChatPaneStarted": "PostChatSurveyStarted",
+  "UXPostChatPaneCompleted": "PostChatSurveyCompleted",
+  "WidgetLoadStarted": "ChatSessionInitializationStarted",
+  "WidgetLoadComplete": "ChatSessionInitializationCompleted",
+  "WidgetLoadFailed": "ChatSessionInitializationFailed"
 };

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -118,6 +118,7 @@ export let TelemetryEvent;
   TelemetryEvent["EndChatFailed"] = "EndChatFailed";
   TelemetryEvent["SettingCustomContext"] = "SettingCustomContext";
   TelemetryEvent["WebChatLoaded"] = "WebChatLoaded";
+  TelemetryEvent["PersistentChatHistoryEnabled"] = "PersistentChatHistoryEnabled";
   TelemetryEvent["LCWChatButtonActionCompleted"] = "LCWChatButtonActionCompleted";
   TelemetryEvent["LCWChatButtonClicked"] = "LCWChatButtonClicked";
   TelemetryEvent["LCWChatButtonShow"] = "LCWChatButtonShow";
@@ -299,6 +300,7 @@ export let TelemetryEvent;
   TelemetryEvent["LCWPersistentConversationHandlerInitialized"] = "LCWPersistentConversationHandlerInitialized";
   TelemetryEvent["LCWPersistentHistoryPullBlocked"] = "LCWPersistentHistoryPullBlocked";
   TelemetryEvent["LCWPersistentHistoryPullCompleted"] = "LCWPersistentHistoryPullCompleted";
+  TelemetryEvent["LCWPersistentHistoryReturnedNull"] = "LCWPersistentHistoryReturnedNull";
   TelemetryEvent["LCWLazyLoadInitializationStarted"] = "LCWLazyLoadInitializationStarted";
   TelemetryEvent["LCWLazyLoadContainerNotFound"] = "LCWLazyLoadContainerNotFound";
   TelemetryEvent["LCWLazyLoadInitializationCompleted"] = "LCWLazyLoadInitializationCompleted";
@@ -308,6 +310,7 @@ export let TelemetryEvent;
   TelemetryEvent["LCWLazyLoadActivityMounted"] = "LCWLazyLoadActivityMounted";
   TelemetryEvent["LCWLazyLoadReset"] = "LCWLazyLoadReset";
   TelemetryEvent["LCWLazyLoadNoMoreHistory"] = "LCWLazyLoadNoMoreHistory";
+  TelemetryEvent["LCWLazyLoadHistoryError"] = "LCWLazyLoadHistoryError";
   TelemetryEvent["LCWLazyLoadDestroyed"] = "LCWLazyLoadDestroyed";
   TelemetryEvent["SecureEventBusUnauthorizedDispatch"] = "SecureEventBusUnauthorizedDispatch";
   TelemetryEvent["SecureEventBusListenerError"] = "SecureEventBusListenerError";

package/lib/esm/common/telemetry/TelemetryManager.js

@@ -41,7 +41,7 @@ export const RegisterLoggers = () => {
       loggers.push(consoleLogger());
     }
     if (((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int9 === void 0 ? void 0 : (_TelemetryManager$Int10 = _TelemetryManager$Int9.telemetryConfig) === null || _TelemetryManager$Int10 === void 0 ? void 0 : _TelemetryManager$Int10.telemetryDisabled) === false) {
-      var _TelemetryManager$Int11, _TelemetryManager$Int20, _TelemetryManager$Int21, _TelemetryManager$Int22, _TelemetryManager$Int23;
+      var _TelemetryManager$Int11, _TelemetryManager$Int20, _TelemetryManager$Int21, _TelemetryManager$Int22, _TelemetryManager$Int23, _TelemetryManager$Int24, _TelemetryManager$Int25, _TelemetryManager$Int26;
       if ((_TelemetryManager$Int11 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int11 !== void 0 && _TelemetryManager$Int11.ariaConfig) {
         var _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17, _TelemetryManager$Int18, _TelemetryManager$Int19;
         loggers.push(ariaTelemetryLogger(((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.ariaTelemetryKey) ?? defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.disableCookieUsage) ?? defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.collectorUriForTelemetry) ?? defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.ariaConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.ariaTelemetryApplicationName) ?? defaultAriaConfig.ariaTelemetryApplicationName));
@@ -52,12 +52,15 @@ export const RegisterLoggers = () => {
           loggers.push(logger);
         });
       }
-      if (((_TelemetryManager$Int22 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int22 === void 0 ? void 0 : (_TelemetryManager$Int23 = _TelemetryManager$Int22.appInsightsConfig) === null || _TelemetryManager$Int23 === void 0 ? void 0 : _TelemetryManager$Int23.appInsightsDisabled) === false) {
-        var _TelemetryManager$Int24;
-        if ((_TelemetryManager$Int24 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int24 !== void 0 && _TelemetryManager$Int24.appInsightsConfig.appInsightsKey) {
-          var _TelemetryManager$Int25;
-          loggers.push(appInsightsLogger((_TelemetryManager$Int25 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int25 === void 0 ? void 0 : _TelemetryManager$Int25.appInsightsConfig.appInsightsKey));
-        }
+      const chatConfigAppInsightsKey = (_TelemetryManager$Int22 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int22 === void 0 ? void 0 : _TelemetryManager$Int22.chatConfigAppInsightsKey;
+      const appInsightsKeyFromUser = (_TelemetryManager$Int23 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int23 === void 0 ? void 0 : (_TelemetryManager$Int24 = _TelemetryManager$Int23.appInsightsConfig) === null || _TelemetryManager$Int24 === void 0 ? void 0 : _TelemetryManager$Int24.appInsightsKey;
+      // when chatConfig has AppInsightsInstrumentationKey
+      if (chatConfigAppInsightsKey) {
+        loggers.push(appInsightsLogger(chatConfigAppInsightsKey));
+      }
+      // when key set through appInsightsConfig
+      else if (appInsightsKeyFromUser && ((_TelemetryManager$Int25 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int25 === void 0 ? void 0 : (_TelemetryManager$Int26 = _TelemetryManager$Int25.appInsightsConfig) === null || _TelemetryManager$Int26 === void 0 ? void 0 : _TelemetryManager$Int26.appInsightsDisabled) === false) {
+        loggers.push(appInsightsLogger(appInsightsKeyFromUser));
       }
     }
   };

package/lib/esm/common/telemetry/loggers/appInsightsLogger.js

@@ -5,11 +5,11 @@ import { AppInsightsTelemetryMessage } from "../../Constants";
 import { AppInsightsEventMapping } from "../AppInsightsEvents";
 var AllowedKeys;
 (function (AllowedKeys) {
-  AllowedKeys["OrganizationId"] = "OrganizationId";
-  AllowedKeys["ConversationId"] = "LiveWorkItemId";
+  AllowedKeys["OrganizationId"] = "powerplatform.analytics.resource.organization.id";
+  AllowedKeys["ConversationId"] = "powerplatform.analytics.resource.id";
   AllowedKeys["ElapsedTimeInMilliseconds"] = "Duration";
-  AllowedKeys["Description"] = "Description";
-  AllowedKeys["ChannelId"] = "ChannelType";
+  AllowedKeys["Description"] = "omnichannel.description";
+  AllowedKeys["ChannelId"] = "omnichannel.channel.type";
   AllowedKeys["LCWRuntimeId"] = "ClientSessionId";
 })(AllowedKeys || (AllowedKeys = {}));
 let initializationPromise = null;
@@ -86,8 +86,8 @@ export const appInsightsLogger = appInsightsKey => {
         if (eventName) {
           const trackingEventName = getTrackingEventName(logLevel, eventName);
           const eventProperties = setEventProperties(trackingEventName, telemetryInfo);
-          _logger.trackEvent({
-            name: trackingEventName,
+          _logger.trackTrace({
+            message: trackingEventName,
             properties: eventProperties
           });
         }
@@ -133,7 +133,7 @@ export const appInsightsLogger = appInsightsKey => {
     // Additional properties
     eventProperties["ConversationStage"] = customProperties.ConversationStage ?? ConversationStage.CSREngagement;
     eventProperties["Scenario"] = "Conversation Diagnostics";
-    eventProperties["OperationName"] = eventName.includes(": ") ? eventName.split(": ")[1] : eventName;
+    eventProperties["powerplatform.analytics.subscenario"] = eventName.includes(": ") ? eventName.split(": ")[1] : eventName;
     return eventProperties;
   }
   function getTrackingEventName(logLevel, eventName) {

package/lib/esm/common/utils.js

@@ -474,4 +474,15 @@ export const getCustomEventValue = customEventPayload => {
 export function isEndConversationDueToOverflowActivity(activity) {
   var _activity$channelData, _activity$channelData2;
   return (activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : _activity$channelData.tags) && Array.isArray(activity === null || activity === void 0 ? void 0 : (_activity$channelData2 = activity.channelData) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.tags) && activity.channelData.tags.includes(Constants.EndConversationDueToOverflow);
+}
+
+/**
+ * Parses a value that can be boolean or string ("true"/"false") into a boolean.
+ * Handles null/undefined by returning false.
+ * 
+ * @param value - The value to parse (can be boolean, string, null, or undefined)
+ * @returns true if value is true or "true" (case-insensitive), false otherwise
+ */
+export function parseBooleanFromConfig(value) {
+  return value === true || (value === null || value === void 0 ? void 0 : value.toString().toLowerCase()) === "true";
 }

package/lib/esm/components/citationpanestateful/CitationPaneStateful.js

@@ -33,7 +33,7 @@ export const CitationPaneStateful = props => {
   const [paneStyle, setPaneStyle] = useState(null);
   const [isReady, setIsReady] = useState(false);
 
-  // Move focus to the container
+  // Initial focus pattern (mirrors ConfirmationPaneStateful): focus first focusable element (will re-attempt after visibility becomes true)
   useEffect(() => {
     preventFocusToMoveOutOfElement(controlId);
     const focusableElements = findAllFocusableElement(`#${controlId}`);
@@ -55,6 +55,25 @@ export const CitationPaneStateful = props => {
     });
   }, []);
 
+  // Retry focus once pane is actually visible (isReady) in case initial attempt occurred while wrapper was visibility:hidden
+  useEffect(() => {
+    if (!isReady) return;
+    const focusableElements = findAllFocusableElement(`#${controlId}`);
+    if (focusableElements && focusableElements.length > 0) {
+      const first = focusableElements[0];
+      // If focused element is not already inside the pane, move focus
+      if (!first.contains(document.activeElement) && !(document.activeElement && document.activeElement.id.startsWith(controlId))) {
+        requestAnimationFrame(() => {
+          if (first.isConnected) {
+            first.focus({
+              preventScroll: true
+            });
+          }
+        });
+      }
+    }
+  }, [isReady, controlId]);
+
   // Compute the widget bounds and set pane style accordingly (95% of widget size
   // and centered inside the widget). If the widget container can't be found,
   // fall back to the default pane styles from defaultCitationPaneProps.

package/lib/esm/components/errorboundary/ErrorBoundary.js

@@ -10,12 +10,14 @@ function _possibleConstructorReturn(self, call) { if (call && (typeof call === "
 function _assertThisInitialized(self) { if (self === void 0) { throw new ReferenceError("this hasn't been initialised - super() hasn't been called"); } return self; }
 function _isNativeReflectConstruct() { if (typeof Reflect === "undefined" || !Reflect.construct) return false; if (Reflect.construct.sham) return false; if (typeof Proxy === "function") return true; try { Boolean.prototype.valueOf.call(Reflect.construct(Boolean, [], function () {})); return true; } catch (e) { return false; } }
 function _getPrototypeOf(o) { _getPrototypeOf = Object.setPrototypeOf ? Object.getPrototypeOf.bind() : function _getPrototypeOf(o) { return o.__proto__ || Object.getPrototypeOf(o); }; return _getPrototypeOf(o); }
-import React, { Component } from 'react';
+import React, { Component } from "react";
+
+// eslint-disable-next-line @typescript-eslint/ban-types
 const RenderChildrenFunction = _ref => {
   let {
     children
   } = _ref;
-  return typeof children === 'function' ? children() : children;
+  return typeof children === "function" ? children() : children;
 };
 let ErrorBoundary = /*#__PURE__*/function (_Component) {
   _inherits(ErrorBoundary, _Component);

package/lib/esm/components/livechatwidget/common/ChatWidgetEvents.js

@@ -3,6 +3,6 @@ var ChatWidgetEvents;
   ChatWidgetEvents["ADD_ACTIVITY"] = "CHAT_WIDGET/ADD_ACTIVITY";
   ChatWidgetEvents["FETCH_PERSISTENT_CHAT_HISTORY"] = "CHAT_WIDGET/FETCH_PERSISTENT_CHAT_HISTORY";
   ChatWidgetEvents["NO_MORE_HISTORY_AVAILABLE"] = "CHAT_WIDGET/NO_MORE_HISTORY_AVAILABLE";
-  ChatWidgetEvents["HIDE_LOADING_BANNER"] = "CHAT_WIDGET/HIDE_LOADING_BANNER";
+  ChatWidgetEvents["HISTORY_LOAD_ERROR"] = "CHAT_WIDGET/HISTORY_LOAD_ERROR";
 })(ChatWidgetEvents || (ChatWidgetEvents = {}));
 export default ChatWidgetEvents;