@microsoft/omnichannel-chat-widget 1.7.8-main.50111af → 1.7.8-main.8428c08

package/lib/esm/common/telemetry/TelemetryHelper.js

@@ -225,94 +225,87 @@ export let TelemetryHelper = /*#__PURE__*/function () {
       telemetryDataLocal.conversationId = liveWorkItem.conversationId;
       return telemetryDataLocal;
     }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "postTelemetryEvent",
+    value: function postTelemetryEvent(eventName, logLevel, payload) {
+      const telemetryEvent = {
+        eventName,
+        logLevel,
+        payload: {
+          ...payload
+        }
+      };
+      BroadcastService.postMessage(telemetryEvent);
+    }
   }]);
   return TelemetryHelper;
 }();
 _defineProperty(TelemetryHelper, "callId", void 0);
 _defineProperty(TelemetryHelper, "elapsedTime", void 0);
 _defineProperty(TelemetryHelper, "logCallingEvent", (logLevel, payload, callId) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload,
-      CallId: callId
-    }
-  };
-  BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
+    ...payload,
+    CallId: callId
+  });
 });
 _defineProperty(TelemetryHelper, "logLoadingEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload
-    }
-  };
-  BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, payload);
 });
 _defineProperty(TelemetryHelper, "logUIEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload
-    }
-  };
-  BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, payload);
 });
 _defineProperty(TelemetryHelper, "logActionEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload
-    }
-  };
-  BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, payload);
 });
 _defineProperty(TelemetryHelper, "logSDKEvent", (logLevel, payload) => {
   var _TelemetryManager$Int16;
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload,
-      TransactionId: newGuid(),
-      RequestId: (_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : _TelemetryManager$Int16.currentRequestId
-    }
-  };
-  BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
+    ...payload,
+    TransactionId: newGuid(),
+    RequestId: (_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : _TelemetryManager$Int16.currentRequestId
+  });
 });
 _defineProperty(TelemetryHelper, "logConfigDataEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload
-    }
-  };
-  BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, payload);
 });
 _defineProperty(TelemetryHelper, "logWebChatEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: TelemetryEvent.WebChatEvent,
-    logLevel: logLevel,
-    payload: {
-      ...payload,
-      type: TelemetryEvent.WebChatEvent,
-      scenarioType: ScenarioType.WEBCHAT
-    }
-  };
-  BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent(TelemetryEvent.WebChatEvent, logLevel, {
+    ...payload,
+    type: TelemetryEvent.WebChatEvent,
+    scenarioType: ScenarioType.WEBCHAT
+  });
 });
 _defineProperty(TelemetryHelper, "logFacadeChatSDKEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? TelemetryEvent.FacadeChatSDKEvent,
-    logLevel: logLevel,
-    payload: {
-      ...payload
-    }
-  };
-  BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? TelemetryEvent.FacadeChatSDKEvent, logLevel, payload);
+});
+_defineProperty(TelemetryHelper, "logLoadingEventToAllTelemetry", (logLevel, payload) => {
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
+    ...payload,
+    LogToAll: true
+  });
+});
+_defineProperty(TelemetryHelper, "logActionEventToAllTelemetry", (logLevel, payload) => {
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
+    ...payload,
+    LogToAll: true
+  });
+});
+_defineProperty(TelemetryHelper, "logFacadeChatSDKEventToAllTelemetry", (logLevel, payload) => {
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? TelemetryEvent.FacadeChatSDKEvent, logLevel, {
+    ...payload,
+    LogToAll: true
+  });
+});
+_defineProperty(TelemetryHelper, "logSDKEventToAllTelemetry", (logLevel, payload) => {
+  var _TelemetryManager$Int17;
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
+    ...{
+      ...payload,
+      TransactionId: newGuid(),
+      RequestId: (_TelemetryManager$Int17 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.currentRequestId
+    },
+    LogToAll: true
+  });
 });

package/lib/esm/common/telemetry/TelemetryManager.js

@@ -10,6 +10,7 @@ import { ariaTelemetryLogger } from "./loggers/ariaTelemetryLogger";
 import { consoleLogger } from "./loggers/consoleLogger";
 import { defaultAriaConfig } from "./defaultConfigs/defaultAriaConfig";
 import { TelemetryHelper } from "./TelemetryHelper";
+import { appInsightsLogger } from "./loggers/appInsightsLogger";
 export let TelemetryTimers = /*#__PURE__*/_createClass(function TelemetryTimers() {
   _classCallCheck(this, TelemetryTimers);
 });
@@ -28,29 +29,36 @@ export const disposeLoggers = () => {
 };
 export const RegisterLoggers = () => {
   const registerLoggers = () => {
-    var _TelemetryManager$Int, _TelemetryManager$Int2, _TelemetryManager$Int3, _TelemetryManager$Int4, _TelemetryManager$Int5, _TelemetryManager$Int6, _TelemetryManager$Int7, _TelemetryManager$Int8;
-    if (((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.disableConsoleLog) === false || ((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.telemetryDisabled) === false) {
+    var _TelemetryManager$Int, _TelemetryManager$Int2, _TelemetryManager$Int3, _TelemetryManager$Int4, _TelemetryManager$Int5, _TelemetryManager$Int6, _TelemetryManager$Int7, _TelemetryManager$Int8, _TelemetryManager$Int9, _TelemetryManager$Int10;
+    if (((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.disableConsoleLog) === false || ((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.telemetryDisabled) === false || ((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : (_TelemetryManager$Int6 = _TelemetryManager$Int5.appInsightsConfig) === null || _TelemetryManager$Int6 === void 0 ? void 0 : _TelemetryManager$Int6.appInsightsDisabled) === false) {
       BroadcastService.getAnyMessage().subscribe(event => {
         if (event.payload && event.eventName in TelemetryEvent) {
           logTelemetry(event);
         }
       });
     }
-    if (((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) === null || _TelemetryManager$Int6 === void 0 ? void 0 : _TelemetryManager$Int6.disableConsoleLog) === false) {
+    if (((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int7 === void 0 ? void 0 : (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) === null || _TelemetryManager$Int8 === void 0 ? void 0 : _TelemetryManager$Int8.disableConsoleLog) === false) {
       loggers.push(consoleLogger());
     }
-    if (((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int7 === void 0 ? void 0 : (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) === null || _TelemetryManager$Int8 === void 0 ? void 0 : _TelemetryManager$Int8.telemetryDisabled) === false) {
-      var _TelemetryManager$Int9, _TelemetryManager$Int18, _TelemetryManager$Int19;
-      if ((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int9 !== void 0 && _TelemetryManager$Int9.ariaConfig) {
-        var _TelemetryManager$Int10, _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17;
-        loggers.push(ariaTelemetryLogger(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? defaultAriaConfig.ariaTelemetryApplicationName));
+    if (((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int9 === void 0 ? void 0 : (_TelemetryManager$Int10 = _TelemetryManager$Int9.telemetryConfig) === null || _TelemetryManager$Int10 === void 0 ? void 0 : _TelemetryManager$Int10.telemetryDisabled) === false) {
+      var _TelemetryManager$Int11, _TelemetryManager$Int20, _TelemetryManager$Int21, _TelemetryManager$Int22, _TelemetryManager$Int23;
+      if ((_TelemetryManager$Int11 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int11 !== void 0 && _TelemetryManager$Int11.ariaConfig) {
+        var _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17, _TelemetryManager$Int18, _TelemetryManager$Int19;
+        loggers.push(ariaTelemetryLogger(((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.ariaTelemetryKey) ?? defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.disableCookieUsage) ?? defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.collectorUriForTelemetry) ?? defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.ariaConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.ariaTelemetryApplicationName) ?? defaultAriaConfig.ariaTelemetryApplicationName));
       }
-      const customLoggers = (_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.telemetryConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.telemetryLoggers;
+      const customLoggers = (_TelemetryManager$Int20 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int20 === void 0 ? void 0 : (_TelemetryManager$Int21 = _TelemetryManager$Int20.telemetryConfig) === null || _TelemetryManager$Int21 === void 0 ? void 0 : _TelemetryManager$Int21.telemetryLoggers;
       if (customLoggers) {
         customLoggers.map(logger => {
           loggers.push(logger);
         });
       }
+      if (((_TelemetryManager$Int22 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int22 === void 0 ? void 0 : (_TelemetryManager$Int23 = _TelemetryManager$Int22.appInsightsConfig) === null || _TelemetryManager$Int23 === void 0 ? void 0 : _TelemetryManager$Int23.appInsightsDisabled) === false) {
+        var _TelemetryManager$Int24;
+        if ((_TelemetryManager$Int24 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int24 !== void 0 && _TelemetryManager$Int24.appInsightsConfig.appInsightsKey) {
+          var _TelemetryManager$Int25, _TelemetryManager$Int26, _TelemetryManager$Int27;
+          loggers.push(appInsightsLogger((_TelemetryManager$Int25 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int25 === void 0 ? void 0 : _TelemetryManager$Int25.appInsightsConfig.appInsightsKey, ((_TelemetryManager$Int26 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int26 === void 0 ? void 0 : (_TelemetryManager$Int27 = _TelemetryManager$Int26.ariaConfig) === null || _TelemetryManager$Int27 === void 0 ? void 0 : _TelemetryManager$Int27.disableCookieUsage) ?? defaultAriaConfig.disableCookieUsage));
+        }
+      }
     }
   };
   const parseInput = function (payload) {
@@ -71,6 +79,11 @@ export const RegisterLoggers = () => {
       };
       //Do not log events without an Event Name
       if (telemetryInput !== null && telemetryInput !== void 0 && (_telemetryInput$paylo = telemetryInput.payload) !== null && _telemetryInput$paylo !== void 0 && _telemetryInput$paylo.Event) {
+        var _telemetryEvent$paylo;
+        if (logger.type === "appInsightsLogger" && (telemetryEvent === null || telemetryEvent === void 0 ? void 0 : (_telemetryEvent$paylo = telemetryEvent.payload) === null || _telemetryEvent$paylo === void 0 ? void 0 : _telemetryEvent$paylo.LogToAll) !== true) {
+          return; // skip logging to AppInsights
+        }
+
         logger.log(logLevel, telemetryInput);
       }
     });

package/lib/esm/common/telemetry/defaultConfigs/defaultAppInsightsConfig.js

@@ -0,0 +1,4 @@
+export const defaultAppInsightsConfig = {
+  appInsightsDisabled: true,
+  appInsightsKey: ""
+};

package/lib/esm/common/telemetry/interfaces/IAppInsightsConfig.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/common/telemetry/loggers/appInsightsLogger.js

@@ -0,0 +1,111 @@
+import { ApplicationInsights } from "@microsoft/applicationinsights-web";
+import { LogLevel, TelemetryEvent } from "../TelemetryConstants";
+import ScenarioMarker from "../ScenarioMarker";
+import { TelemetryHelper } from "../TelemetryHelper";
+import { AppInsightsTelemetryMessage } from "../../Constants";
+var AllowedKeys;
+(function (AllowedKeys) {
+  AllowedKeys["LogLevel"] = "LogLevel";
+  AllowedKeys["Description"] = "Description";
+  AllowedKeys["ExceptionDetails"] = "ExceptionDetails";
+  AllowedKeys["ChannelId"] = "ChannelId";
+  AllowedKeys["LCWRuntimeId"] = "ClientSessionId";
+  AllowedKeys["ConversationId"] = "LiveWorkItemId";
+  AllowedKeys["ChatId"] = "ChatThreadId";
+})(AllowedKeys || (AllowedKeys = {}));
+export const appInsightsLogger = (appInsightsKey, disableCookiesUsage) => {
+  let appInsights = null;
+  const logger = () => {
+    if (!appInsights && appInsightsKey) {
+      try {
+        const config = {
+          ...(appInsightsKey.includes("IngestionEndpoint") ? {
+            connectionString: appInsightsKey
+          } : {
+            instrumentationKey: appInsightsKey
+          }),
+          disableCookiesUsage: disableCookiesUsage
+        };
+
+        // Initialize Application Insights 
+        appInsights = new ApplicationInsights({
+          config
+        });
+        appInsights.loadAppInsights();
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.AppInsightsInitialized,
+          Description: AppInsightsTelemetryMessage.AppInsightsInitialized
+        });
+      } catch (error) {
+        console.error(AppInsightsTelemetryMessage.AppInsightsInitError, error);
+        TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.AppInsightsInitFailed,
+          Description: AppInsightsTelemetryMessage.AppInsightsInitError,
+          ExceptionDetails: {
+            message: `${AppInsightsTelemetryMessage.AppInsightsInitError} with key ending: ${appInsightsKey.slice(-3)}`,
+            exception: error
+          }
+        });
+        return null;
+      }
+    }
+    return appInsights;
+  };
+  const aiLogger = {
+    type: "appInsightsLogger",
+    log: (logLevel, telemetryInput) => {
+      try {
+        var _telemetryInput$paylo, _telemetryInput$telem;
+        const _logger = logger();
+        if (!_logger) return;
+        const eventName = telemetryInput === null || telemetryInput === void 0 ? void 0 : (_telemetryInput$paylo = telemetryInput.payload) === null || _telemetryInput$paylo === void 0 ? void 0 : _telemetryInput$paylo.Event;
+        const telemetryInfo = telemetryInput === null || telemetryInput === void 0 ? void 0 : (_telemetryInput$telem = telemetryInput.telemetryInfo) === null || _telemetryInput$telem === void 0 ? void 0 : _telemetryInput$telem.telemetryInfo;
+        const eventProperties = setEventProperties(telemetryInfo);
+        if (eventName) {
+          const trackingEventName = getTrackingEventName(logLevel, eventName);
+          _logger.trackEvent({
+            name: trackingEventName,
+            properties: eventProperties
+          });
+        }
+      } catch (error) {
+        console.error("Error in logging telemetry to Application Insights:", error);
+      }
+    },
+    dispose: () => {
+      if (appInsights) {
+        appInsights.unload(); //flush and unload
+      }
+    }
+  };
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  function setEventProperties(telemetryInfo) {
+    const eventProperties = {};
+    if (telemetryInfo) {
+      for (const key in AllowedKeys) {
+        const finalKey = AllowedKeys[key]; // get renamed keys for LCWRuntimeId, ConversationId, ChatId
+        const value = telemetryInfo[key];
+        if (value !== undefined && value !== null && value !== "") {
+          eventProperties[finalKey] = value;
+        }
+      }
+    }
+    return eventProperties;
+  }
+  function getTrackingEventName(logLevel, eventName) {
+    // Remove "UX" or "LCW" prefix if present
+    const event = eventName.replace(/^(UX|LCW)/, "");
+    if (logLevel === LogLevel.ERROR) {
+      return ScenarioMarker.failScenario(event);
+    }
+    if (logLevel === LogLevel.WARN) {
+      return ScenarioMarker.warnScenario(event);
+    }
+    if (event.toLowerCase().includes("complete")) {
+      return ScenarioMarker.completeScenario(event);
+    }
+    return ScenarioMarker.startScenario(event);
+  }
+  return aiLogger;
+};

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -15,8 +15,9 @@ export const ChatButtonStateful = props => {
   // this is to ensure the telemetry is set only once and start the load timer
   useEffect(() => {
     uiTimer = createTimer();
-    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.UXLCWChatButtonStart
+    TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLCWChatButtonLoadingStart,
+      Description: "Chat button loading started"
     });
   }, []);
 
@@ -34,8 +35,9 @@ export const ChatButtonStateful = props => {
     return;
   });
   ref.current = async () => {
-    TelemetryHelper.logActionEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.LCWChatButtonClicked
+    TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+      Event: TelemetryEvent.LCWChatButtonActionStarted,
+      Description: "Chat button click action started"
     });
     if (state.appStates.isMinimized) {
       dispatch({
@@ -53,6 +55,10 @@ export const ChatButtonStateful = props => {
     } else {
       await startChat();
     }
+    TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+      Event: TelemetryEvent.LCWChatButtonActionCompleted,
+      Description: "Chat button action completed"
+    });
   };
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeChatButtonStyleProps, outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.styleProps);
   const controlProps = {
@@ -72,9 +78,6 @@ export const ChatButtonStateful = props => {
     titleText: "We're Offline",
     subtitleText: "No agents available",
     onClick: async () => {
-      TelemetryHelper.logActionEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.LCWChatButtonClicked
-      });
       state.appStates.isMinimized && dispatch({
         type: LiveChatWidgetActionType.SET_MINIMIZED,
         payload: false
@@ -101,8 +104,9 @@ export const ChatButtonStateful = props => {
         payload: true
       });
     }
-    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.UXLCWChatButtonCompleted,
+    TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLCWChatButtonLoadingCompleted,
+      Description: "Chat button loading completed",
       ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
     });
   }, []);

package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -57,14 +57,15 @@ export const EmailTranscriptPaneStateful = props => {
         liveChatContext
       }));
       NotificationHandler.notifySuccess(NotificationScenarios.EmailAddressSaved, (state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.middlewareLocalizedTexts) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS) ?? (defaultMiddlewareLocalizedTexts === null || defaultMiddlewareLocalizedTexts === void 0 ? void 0 : defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS));
-      TelemetryHelper.logActionEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.EmailTranscriptSent,
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+        Event: TelemetryEvent.EmailTranscriptActionCompleted,
         Description: "Transcript sent to email successfully."
       });
     } catch (ex) {
       var _state$domainStates3, _state$domainStates3$;
-      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-        Event: TelemetryEvent.EmailTranscriptFailed,
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.ERROR, {
+        Event: TelemetryEvent.EmailTranscriptActionFailed,
+        Description: "Email transcript failed.",
         ExceptionDetails: {
           exception: ex
         }

package/lib/esm/components/footerstateful/FooterStateful.js

@@ -40,14 +40,19 @@ export const FooterStateful = props => {
     dir: state.domainStates.globalDir,
     onDownloadTranscriptClick: async () => {
       try {
-        TelemetryHelper.logActionEvent(LogLevel.INFO, {
-          Event: TelemetryEvent.DownloadTranscriptButtonClicked,
-          Description: "Download Transcript button clicked."
+        TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+          Event: TelemetryEvent.DownloadTranscriptActionStarted,
+          Description: "Download transcript action started."
         });
         await downloadTranscript(facadeChatSDK, downloadTranscriptProps, state);
+        TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+          Event: TelemetryEvent.DownloadTranscriptActionCompleted,
+          Description: "Download transcript action completed."
+        });
       } catch (ex) {
-        TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-          Event: TelemetryEvent.DownloadTranscriptFailed,
+        TelemetryHelper.logActionEventToAllTelemetry(LogLevel.ERROR, {
+          Event: TelemetryEvent.DownloadTranscriptActionFailed,
+          Description: "Download transcript action failed.",
           ExceptionDetails: {
             exception: ex
           }
@@ -57,9 +62,9 @@ export const FooterStateful = props => {
     },
     onEmailTranscriptClick: () => {
       var _footerProps$controlP, _footerProps$controlP2;
-      TelemetryHelper.logActionEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.EmailTranscriptButtonClicked,
-        Description: "Email Transcript button clicked."
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+        Event: TelemetryEvent.EmailTranscriptActionStarted,
+        Description: "Email Transcript action started."
       });
       const emailTranscriptButtonId = (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP = footerProps.controlProps) === null || _footerProps$controlP === void 0 ? void 0 : (_footerProps$controlP2 = _footerProps$controlP.emailTranscriptButtonProps) === null || _footerProps$controlP2 === void 0 ? void 0 : _footerProps$controlP2.id) ?? `${controlProps.id}-emailtranscript-button`;
       if (emailTranscriptButtonId) {

package/lib/esm/components/headerstateful/HeaderStateful.js

@@ -37,9 +37,9 @@ export const HeaderStateful = props => {
     id: "oc-lcw-header",
     dir: state.domainStates.globalDir,
     onMinimizeClick: () => {
-      TelemetryHelper.logActionEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.HeaderMinimizeButtonClicked,
-        Description: "Header Minimize button clicked."
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+        Event: TelemetryEvent.MinimizeChatActionStarted,
+        Description: "Header Minimize action started."
       });
       dispatch({
         type: LiveChatWidgetActionType.SET_MINIMIZED,
@@ -49,12 +49,16 @@ export const HeaderStateful = props => {
         type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
         payload: 0
       });
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+        Event: TelemetryEvent.MinimizeChatActionCompleted,
+        Description: "Header Minimize action completed."
+      });
     },
     onCloseClick: async () => {
       var _props$headerProps, _props$headerProps$co, _props$headerProps$co2;
-      TelemetryHelper.logActionEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.HeaderCloseButtonClicked,
-        Description: "Header Close button clicked."
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+        Event: TelemetryEvent.CloseChatActionStarted,
+        Description: "Header Close action started."
       });
       if (localConfirmationPaneState.current !== ConfirmationState.Ok) {
         dispatch({
@@ -67,6 +71,10 @@ export const HeaderStateful = props => {
         const postMessageToOtherTabs = true;
         await endChat(adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTabs);
       }
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+        Event: TelemetryEvent.CloseChatActionCompleted,
+        Description: "Header Close action completed."
+      });
       const closeButtonId = ((_props$headerProps = props.headerProps) === null || _props$headerProps === void 0 ? void 0 : (_props$headerProps$co = _props$headerProps.controlProps) === null || _props$headerProps$co === void 0 ? void 0 : (_props$headerProps$co2 = _props$headerProps$co.closeButtonProps) === null || _props$headerProps$co2 === void 0 ? void 0 : _props$headerProps$co2.id) ?? `${controlProps.id}-close-button`;
       if (closeButtonId) {
         dispatch({
@@ -87,14 +95,18 @@ export const HeaderStateful = props => {
       text: "We're Offline"
     },
     onMinimizeClick: () => {
-      TelemetryHelper.logActionEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.HeaderMinimizeButtonClicked,
-        Description: "Header Minimize button clicked."
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+        Event: TelemetryEvent.MinimizeChatActionStarted,
+        Description: "Header Minimize action started."
       });
       dispatch({
         type: LiveChatWidgetActionType.SET_MINIMIZED,
         payload: true
       });
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+        Event: TelemetryEvent.MinimizeChatActionCompleted,
+        Description: "Header Minimize action completed."
+      });
     },
     ...(outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.controlProps),
     hideCloseButton: state.appStates.conversationState === ConversationState.OutOfOffice || (outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : (_outOfOfficeHeaderPro = outOfOfficeHeaderProps.controlProps) === null || _outOfOfficeHeaderPro === void 0 ? void 0 : _outOfOfficeHeaderPro.hideCloseButton)

package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -5,6 +5,7 @@ import { defaultAriaConfig } from "../../../common/telemetry/defaultConfigs/defa
 import { defaultInternalTelemetryData } from "../../../common/telemetry/defaultConfigs/defaultTelemetryInternalData";
 import { defaultTelemetryConfiguration } from "../../../common/telemetry/defaultConfigs/defaultTelemetryConfiguration";
 import { newGuid } from "../../../common/utils";
+import { defaultAppInsightsConfig } from "../../../common/telemetry/defaultConfigs/defaultAppInsightsConfig";
 export const registerTelemetryLoggers = (props, dispatch) => {
   var _props$liveChatContex, _props$liveChatContex2;
   const telemetryConfig = {
@@ -19,7 +20,8 @@ export const registerTelemetryLoggers = (props, dispatch) => {
     let telemetryData = {
       ...defaultInternalTelemetryData,
       telemetryConfig: Object.assign({}, defaultTelemetryConfiguration, telemetryConfig),
-      ariaConfig: Object.assign({}, defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations)
+      ariaConfig: Object.assign({}, defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations),
+      appInsightsConfig: Object.assign({}, defaultAppInsightsConfig, props.appInsightsConfig)
     };
     if (props.chatConfig) {
       telemetryData = TelemetryHelper.addChatConfigDataToTelemetry(props === null || props === void 0 ? void 0 : props.chatConfig, telemetryData);

package/lib/esm/components/livechatwidget/common/renderSurveyHelpers.js

@@ -108,8 +108,8 @@ const getPostChatContext = async (facadeChatSDK, state, dispatch) => {
       if ((state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.postChatContext) === undefined) {
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         const context = await facadeChatSDK.getPostChatSurveyContext();
-        TelemetryHelper.logSDKEvent(LogLevel.INFO, {
-          Event: TelemetryEvent.PostChatContextCallSucceed,
+        TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
+          Event: TelemetryEvent.PostChatContextCallCompleted,
           Description: PostChatSurveyTelemetryMessage.PostChatContextCallSucceed
         });
         dispatch({
@@ -120,9 +120,12 @@ const getPostChatContext = async (facadeChatSDK, state, dispatch) => {
       }
     }
   } catch (error) {
-    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+    TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.ERROR, {
       Event: TelemetryEvent.PostChatContextCallFailed,
-      Description: PostChatSurveyTelemetryMessage.PostChatContextCallFailed
+      Description: PostChatSurveyTelemetryMessage.PostChatContextCallFailed,
+      ExceptionDetails: {
+        exception: error
+      }
     });
   }
 };

package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -12,10 +12,14 @@ export const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, p
     const postChatEnabled = await isPostChatSurveyEnabled(facadeChatSDK);
     if (postChatEnabled) {
       if (!persistedChat) {
+        TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
+          Event: TelemetryEvent.PostChatContextCallStarted,
+          Description: PostChatSurveyTelemetryMessage.PostChatContextCallStarted
+        });
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         const context = await facadeChatSDK.getPostChatSurveyContext();
-        TelemetryHelper.logSDKEvent(LogLevel.INFO, {
-          Event: TelemetryEvent.PostChatContextCallSucceed,
+        TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
+          Event: TelemetryEvent.PostChatContextCallCompleted,
           Description: PostChatSurveyTelemetryMessage.PostChatContextCallSucceed
         });
         dispatch({
@@ -25,7 +29,7 @@ export const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, p
       }
     }
   } catch (ex) {
-    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+    TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.ERROR, {
       Event: TelemetryEvent.PostChatContextCallFailed,
       ExceptionDetails: {
         exception: ex

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -149,9 +149,9 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
 
     //Start widget load timer
     TelemetryTimers.WidgetLoadTimer = createTimer();
-    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.WidgetLoadStarted,
-      Description: "Widget loading started"
+    TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.INFO, {
+      Event: TelemetryEvent.WidgetStartChatStarted,
+      Description: "Widget start chat started."
     });
 
     //Check if chat retrieved from cache