@microsoft/omnichannel-chat-widget 1.7.8-main.50111af → 1.7.8-main.8428c08

package/lib/cjs/common/telemetry/TelemetryManager.js

@@ -10,6 +10,7 @@ var _ariaTelemetryLogger = require("./loggers/ariaTelemetryLogger");
 var _consoleLogger = require("./loggers/consoleLogger");
 var _defaultAriaConfig = require("./defaultConfigs/defaultAriaConfig");
 var _TelemetryHelper = require("./TelemetryHelper");
+var _appInsightsLogger = require("./loggers/appInsightsLogger");
 function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
 function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
 function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
@@ -37,29 +38,36 @@ const disposeLoggers = () => {
 exports.disposeLoggers = disposeLoggers;
 const RegisterLoggers = () => {
   const registerLoggers = () => {
-    var _TelemetryManager$Int, _TelemetryManager$Int2, _TelemetryManager$Int3, _TelemetryManager$Int4, _TelemetryManager$Int5, _TelemetryManager$Int6, _TelemetryManager$Int7, _TelemetryManager$Int8;
-    if (((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.disableConsoleLog) === false || ((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.telemetryDisabled) === false) {
+    var _TelemetryManager$Int, _TelemetryManager$Int2, _TelemetryManager$Int3, _TelemetryManager$Int4, _TelemetryManager$Int5, _TelemetryManager$Int6, _TelemetryManager$Int7, _TelemetryManager$Int8, _TelemetryManager$Int9, _TelemetryManager$Int10;
+    if (((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.disableConsoleLog) === false || ((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.telemetryDisabled) === false || ((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : (_TelemetryManager$Int6 = _TelemetryManager$Int5.appInsightsConfig) === null || _TelemetryManager$Int6 === void 0 ? void 0 : _TelemetryManager$Int6.appInsightsDisabled) === false) {
       _omnichannelChatComponents.BroadcastService.getAnyMessage().subscribe(event => {
         if (event.payload && event.eventName in _TelemetryConstants.TelemetryEvent) {
           logTelemetry(event);
         }
       });
     }
-    if (((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) === null || _TelemetryManager$Int6 === void 0 ? void 0 : _TelemetryManager$Int6.disableConsoleLog) === false) {
+    if (((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int7 === void 0 ? void 0 : (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) === null || _TelemetryManager$Int8 === void 0 ? void 0 : _TelemetryManager$Int8.disableConsoleLog) === false) {
       loggers.push((0, _consoleLogger.consoleLogger)());
     }
-    if (((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int7 === void 0 ? void 0 : (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) === null || _TelemetryManager$Int8 === void 0 ? void 0 : _TelemetryManager$Int8.telemetryDisabled) === false) {
-      var _TelemetryManager$Int9, _TelemetryManager$Int18, _TelemetryManager$Int19;
-      if ((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int9 !== void 0 && _TelemetryManager$Int9.ariaConfig) {
-        var _TelemetryManager$Int10, _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17;
-        loggers.push((0, _ariaTelemetryLogger.ariaTelemetryLogger)(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? _defaultAriaConfig.defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? _defaultAriaConfig.defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? _defaultAriaConfig.defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? _defaultAriaConfig.defaultAriaConfig.ariaTelemetryApplicationName));
+    if (((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int9 === void 0 ? void 0 : (_TelemetryManager$Int10 = _TelemetryManager$Int9.telemetryConfig) === null || _TelemetryManager$Int10 === void 0 ? void 0 : _TelemetryManager$Int10.telemetryDisabled) === false) {
+      var _TelemetryManager$Int11, _TelemetryManager$Int20, _TelemetryManager$Int21, _TelemetryManager$Int22, _TelemetryManager$Int23;
+      if ((_TelemetryManager$Int11 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int11 !== void 0 && _TelemetryManager$Int11.ariaConfig) {
+        var _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17, _TelemetryManager$Int18, _TelemetryManager$Int19;
+        loggers.push((0, _ariaTelemetryLogger.ariaTelemetryLogger)(((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.ariaTelemetryKey) ?? _defaultAriaConfig.defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.disableCookieUsage) ?? _defaultAriaConfig.defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.collectorUriForTelemetry) ?? _defaultAriaConfig.defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.ariaConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.ariaTelemetryApplicationName) ?? _defaultAriaConfig.defaultAriaConfig.ariaTelemetryApplicationName));
       }
-      const customLoggers = (_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.telemetryConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.telemetryLoggers;
+      const customLoggers = (_TelemetryManager$Int20 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int20 === void 0 ? void 0 : (_TelemetryManager$Int21 = _TelemetryManager$Int20.telemetryConfig) === null || _TelemetryManager$Int21 === void 0 ? void 0 : _TelemetryManager$Int21.telemetryLoggers;
       if (customLoggers) {
         customLoggers.map(logger => {
           loggers.push(logger);
         });
       }
+      if (((_TelemetryManager$Int22 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int22 === void 0 ? void 0 : (_TelemetryManager$Int23 = _TelemetryManager$Int22.appInsightsConfig) === null || _TelemetryManager$Int23 === void 0 ? void 0 : _TelemetryManager$Int23.appInsightsDisabled) === false) {
+        var _TelemetryManager$Int24;
+        if ((_TelemetryManager$Int24 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int24 !== void 0 && _TelemetryManager$Int24.appInsightsConfig.appInsightsKey) {
+          var _TelemetryManager$Int25, _TelemetryManager$Int26, _TelemetryManager$Int27;
+          loggers.push((0, _appInsightsLogger.appInsightsLogger)((_TelemetryManager$Int25 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int25 === void 0 ? void 0 : _TelemetryManager$Int25.appInsightsConfig.appInsightsKey, ((_TelemetryManager$Int26 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int26 === void 0 ? void 0 : (_TelemetryManager$Int27 = _TelemetryManager$Int26.ariaConfig) === null || _TelemetryManager$Int27 === void 0 ? void 0 : _TelemetryManager$Int27.disableCookieUsage) ?? _defaultAriaConfig.defaultAriaConfig.disableCookieUsage));
+        }
+      }
     }
   };
   const parseInput = function (payload) {
@@ -80,6 +88,11 @@ const RegisterLoggers = () => {
       };
       //Do not log events without an Event Name
       if (telemetryInput !== null && telemetryInput !== void 0 && (_telemetryInput$paylo = telemetryInput.payload) !== null && _telemetryInput$paylo !== void 0 && _telemetryInput$paylo.Event) {
+        var _telemetryEvent$paylo;
+        if (logger.type === "appInsightsLogger" && (telemetryEvent === null || telemetryEvent === void 0 ? void 0 : (_telemetryEvent$paylo = telemetryEvent.payload) === null || _telemetryEvent$paylo === void 0 ? void 0 : _telemetryEvent$paylo.LogToAll) !== true) {
+          return; // skip logging to AppInsights
+        }
+
         logger.log(logLevel, telemetryInput);
       }
     });

package/lib/cjs/common/telemetry/defaultConfigs/defaultAppInsightsConfig.js

@@ -0,0 +1,11 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.defaultAppInsightsConfig = void 0;
+const defaultAppInsightsConfig = {
+  appInsightsDisabled: true,
+  appInsightsKey: ""
+};
+exports.defaultAppInsightsConfig = defaultAppInsightsConfig;

package/lib/cjs/common/telemetry/interfaces/IAppInsightsConfig.js

@@ -0,0 +1 @@
+"use strict";

package/lib/cjs/common/telemetry/loggers/appInsightsLogger.js

@@ -0,0 +1,119 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.appInsightsLogger = void 0;
+var _applicationinsightsWeb = require("@microsoft/applicationinsights-web");
+var _TelemetryConstants = require("../TelemetryConstants");
+var _ScenarioMarker = _interopRequireDefault(require("../ScenarioMarker"));
+var _TelemetryHelper = require("../TelemetryHelper");
+var _Constants = require("../../Constants");
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+var AllowedKeys;
+(function (AllowedKeys) {
+  AllowedKeys["LogLevel"] = "LogLevel";
+  AllowedKeys["Description"] = "Description";
+  AllowedKeys["ExceptionDetails"] = "ExceptionDetails";
+  AllowedKeys["ChannelId"] = "ChannelId";
+  AllowedKeys["LCWRuntimeId"] = "ClientSessionId";
+  AllowedKeys["ConversationId"] = "LiveWorkItemId";
+  AllowedKeys["ChatId"] = "ChatThreadId";
+})(AllowedKeys || (AllowedKeys = {}));
+const appInsightsLogger = (appInsightsKey, disableCookiesUsage) => {
+  let appInsights = null;
+  const logger = () => {
+    if (!appInsights && appInsightsKey) {
+      try {
+        const config = {
+          ...(appInsightsKey.includes("IngestionEndpoint") ? {
+            connectionString: appInsightsKey
+          } : {
+            instrumentationKey: appInsightsKey
+          }),
+          disableCookiesUsage: disableCookiesUsage
+        };
+
+        // Initialize Application Insights 
+        appInsights = new _applicationinsightsWeb.ApplicationInsights({
+          config
+        });
+        appInsights.loadAppInsights();
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.AppInsightsInitialized,
+          Description: _Constants.AppInsightsTelemetryMessage.AppInsightsInitialized
+        });
+      } catch (error) {
+        console.error(_Constants.AppInsightsTelemetryMessage.AppInsightsInitError, error);
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.AppInsightsInitFailed,
+          Description: _Constants.AppInsightsTelemetryMessage.AppInsightsInitError,
+          ExceptionDetails: {
+            message: `${_Constants.AppInsightsTelemetryMessage.AppInsightsInitError} with key ending: ${appInsightsKey.slice(-3)}`,
+            exception: error
+          }
+        });
+        return null;
+      }
+    }
+    return appInsights;
+  };
+  const aiLogger = {
+    type: "appInsightsLogger",
+    log: (logLevel, telemetryInput) => {
+      try {
+        var _telemetryInput$paylo, _telemetryInput$telem;
+        const _logger = logger();
+        if (!_logger) return;
+        const eventName = telemetryInput === null || telemetryInput === void 0 ? void 0 : (_telemetryInput$paylo = telemetryInput.payload) === null || _telemetryInput$paylo === void 0 ? void 0 : _telemetryInput$paylo.Event;
+        const telemetryInfo = telemetryInput === null || telemetryInput === void 0 ? void 0 : (_telemetryInput$telem = telemetryInput.telemetryInfo) === null || _telemetryInput$telem === void 0 ? void 0 : _telemetryInput$telem.telemetryInfo;
+        const eventProperties = setEventProperties(telemetryInfo);
+        if (eventName) {
+          const trackingEventName = getTrackingEventName(logLevel, eventName);
+          _logger.trackEvent({
+            name: trackingEventName,
+            properties: eventProperties
+          });
+        }
+      } catch (error) {
+        console.error("Error in logging telemetry to Application Insights:", error);
+      }
+    },
+    dispose: () => {
+      if (appInsights) {
+        appInsights.unload(); //flush and unload
+      }
+    }
+  };
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  function setEventProperties(telemetryInfo) {
+    const eventProperties = {};
+    if (telemetryInfo) {
+      for (const key in AllowedKeys) {
+        const finalKey = AllowedKeys[key]; // get renamed keys for LCWRuntimeId, ConversationId, ChatId
+        const value = telemetryInfo[key];
+        if (value !== undefined && value !== null && value !== "") {
+          eventProperties[finalKey] = value;
+        }
+      }
+    }
+    return eventProperties;
+  }
+  function getTrackingEventName(logLevel, eventName) {
+    // Remove "UX" or "LCW" prefix if present
+    const event = eventName.replace(/^(UX|LCW)/, "");
+    if (logLevel === _TelemetryConstants.LogLevel.ERROR) {
+      return _ScenarioMarker.default.failScenario(event);
+    }
+    if (logLevel === _TelemetryConstants.LogLevel.WARN) {
+      return _ScenarioMarker.default.warnScenario(event);
+    }
+    if (event.toLowerCase().includes("complete")) {
+      return _ScenarioMarker.default.completeScenario(event);
+    }
+    return _ScenarioMarker.default.startScenario(event);
+  }
+  return aiLogger;
+};
+exports.appInsightsLogger = appInsightsLogger;

package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js

@@ -24,8 +24,9 @@ const ChatButtonStateful = props => {
   // this is to ensure the telemetry is set only once and start the load timer
   (0, _react.useEffect)(() => {
     uiTimer = (0, _utils.createTimer)();
-    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.UXLCWChatButtonStart
+    _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXLCWChatButtonLoadingStart,
+      Description: "Chat button loading started"
     });
   }, []);
 
@@ -43,8 +44,9 @@ const ChatButtonStateful = props => {
     return;
   });
   ref.current = async () => {
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.LCWChatButtonClicked
+    _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.LCWChatButtonActionStarted,
+      Description: "Chat button click action started"
     });
     if (state.appStates.isMinimized) {
       dispatch({
@@ -62,6 +64,10 @@ const ChatButtonStateful = props => {
     } else {
       await startChat();
     }
+    _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.LCWChatButtonActionCompleted,
+      Description: "Chat button action completed"
+    });
   };
   const outOfOfficeStyleProps = Object.assign({}, _defaultOutOfOfficeChatButtonStyleProps.defaultOutOfOfficeChatButtonStyleProps, outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.styleProps);
   const controlProps = {
@@ -81,9 +87,6 @@ const ChatButtonStateful = props => {
     titleText: "We're Offline",
     subtitleText: "No agents available",
     onClick: async () => {
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-        Event: _TelemetryConstants.TelemetryEvent.LCWChatButtonClicked
-      });
       state.appStates.isMinimized && dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
         payload: false
@@ -110,8 +113,9 @@ const ChatButtonStateful = props => {
         payload: true
       });
     }
-    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.UXLCWChatButtonCompleted,
+    _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXLCWChatButtonLoadingCompleted,
+      Description: "Chat button loading completed",
       ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
     });
   }, []);

package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -66,14 +66,15 @@ const EmailTranscriptPaneStateful = props => {
         liveChatContext
       }));
       _NotificationHandler.NotificationHandler.notifySuccess(_NotificationScenarios.NotificationScenarios.EmailAddressSaved, (state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.middlewareLocalizedTexts) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS) ?? (_defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts === null || _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts === void 0 ? void 0 : _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS));
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-        Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptSent,
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptActionCompleted,
         Description: "Transcript sent to email successfully."
       });
     } catch (ex) {
       var _state$domainStates3, _state$domainStates3$;
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-        Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptFailed,
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptActionFailed,
+        Description: "Email transcript failed.",
         ExceptionDetails: {
           exception: ex
         }

package/lib/cjs/components/footerstateful/FooterStateful.js

@@ -49,14 +49,19 @@ const FooterStateful = props => {
     dir: state.domainStates.globalDir,
     onDownloadTranscriptClick: async () => {
       try {
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-          Event: _TelemetryConstants.TelemetryEvent.DownloadTranscriptButtonClicked,
-          Description: "Download Transcript button clicked."
+        _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.DownloadTranscriptActionStarted,
+          Description: "Download transcript action started."
         });
         await (0, _DownloadTranscriptStateful.downloadTranscript)(facadeChatSDK, downloadTranscriptProps, state);
+        _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.DownloadTranscriptActionCompleted,
+          Description: "Download transcript action completed."
+        });
       } catch (ex) {
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-          Event: _TelemetryConstants.TelemetryEvent.DownloadTranscriptFailed,
+        _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.DownloadTranscriptActionFailed,
+          Description: "Download transcript action failed.",
           ExceptionDetails: {
             exception: ex
           }
@@ -66,9 +71,9 @@ const FooterStateful = props => {
     },
     onEmailTranscriptClick: () => {
       var _footerProps$controlP, _footerProps$controlP2;
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-        Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptButtonClicked,
-        Description: "Email Transcript button clicked."
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptActionStarted,
+        Description: "Email Transcript action started."
       });
       const emailTranscriptButtonId = (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP = footerProps.controlProps) === null || _footerProps$controlP === void 0 ? void 0 : (_footerProps$controlP2 = _footerProps$controlP.emailTranscriptButtonProps) === null || _footerProps$controlP2 === void 0 ? void 0 : _footerProps$controlP2.id) ?? `${controlProps.id}-emailtranscript-button`;
       if (emailTranscriptButtonId) {

package/lib/cjs/components/headerstateful/HeaderStateful.js

@@ -46,9 +46,9 @@ const HeaderStateful = props => {
     id: "oc-lcw-header",
     dir: state.domainStates.globalDir,
     onMinimizeClick: () => {
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-        Event: _TelemetryConstants.TelemetryEvent.HeaderMinimizeButtonClicked,
-        Description: "Header Minimize button clicked."
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.MinimizeChatActionStarted,
+        Description: "Header Minimize action started."
       });
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
@@ -58,12 +58,16 @@ const HeaderStateful = props => {
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
         payload: 0
       });
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.MinimizeChatActionCompleted,
+        Description: "Header Minimize action completed."
+      });
     },
     onCloseClick: async () => {
       var _props$headerProps, _props$headerProps$co, _props$headerProps$co2;
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-        Event: _TelemetryConstants.TelemetryEvent.HeaderCloseButtonClicked,
-        Description: "Header Close button clicked."
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.CloseChatActionStarted,
+        Description: "Header Close action started."
       });
       if (localConfirmationPaneState.current !== _Constants.ConfirmationState.Ok) {
         dispatch({
@@ -76,6 +80,10 @@ const HeaderStateful = props => {
         const postMessageToOtherTabs = true;
         await endChat(adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTabs);
       }
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.CloseChatActionCompleted,
+        Description: "Header Close action completed."
+      });
       const closeButtonId = ((_props$headerProps = props.headerProps) === null || _props$headerProps === void 0 ? void 0 : (_props$headerProps$co = _props$headerProps.controlProps) === null || _props$headerProps$co === void 0 ? void 0 : (_props$headerProps$co2 = _props$headerProps$co.closeButtonProps) === null || _props$headerProps$co2 === void 0 ? void 0 : _props$headerProps$co2.id) ?? `${controlProps.id}-close-button`;
       if (closeButtonId) {
         dispatch({
@@ -96,14 +104,18 @@ const HeaderStateful = props => {
       text: "We're Offline"
     },
     onMinimizeClick: () => {
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-        Event: _TelemetryConstants.TelemetryEvent.HeaderMinimizeButtonClicked,
-        Description: "Header Minimize button clicked."
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.MinimizeChatActionStarted,
+        Description: "Header Minimize action started."
       });
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
         payload: true
       });
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.MinimizeChatActionCompleted,
+        Description: "Header Minimize action completed."
+      });
     },
     ...(outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.controlProps),
     hideCloseButton: state.appStates.conversationState === _ConversationState.ConversationState.OutOfOffice || (outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : (_outOfOfficeHeaderPro = outOfOfficeHeaderProps.controlProps) === null || _outOfOfficeHeaderPro === void 0 ? void 0 : _outOfOfficeHeaderPro.hideCloseButton)

package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -11,6 +11,7 @@ var _defaultAriaConfig = require("../../../common/telemetry/defaultConfigs/defau
 var _defaultTelemetryInternalData = require("../../../common/telemetry/defaultConfigs/defaultTelemetryInternalData");
 var _defaultTelemetryConfiguration = require("../../../common/telemetry/defaultConfigs/defaultTelemetryConfiguration");
 var _utils = require("../../../common/utils");
+var _defaultAppInsightsConfig = require("../../../common/telemetry/defaultConfigs/defaultAppInsightsConfig");
 const registerTelemetryLoggers = (props, dispatch) => {
   var _props$liveChatContex, _props$liveChatContex2;
   const telemetryConfig = {
@@ -25,7 +26,8 @@ const registerTelemetryLoggers = (props, dispatch) => {
     let telemetryData = {
       ..._defaultTelemetryInternalData.defaultInternalTelemetryData,
       telemetryConfig: Object.assign({}, _defaultTelemetryConfiguration.defaultTelemetryConfiguration, telemetryConfig),
-      ariaConfig: Object.assign({}, _defaultAriaConfig.defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations)
+      ariaConfig: Object.assign({}, _defaultAriaConfig.defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations),
+      appInsightsConfig: Object.assign({}, _defaultAppInsightsConfig.defaultAppInsightsConfig, props.appInsightsConfig)
     };
     if (props.chatConfig) {
       telemetryData = _TelemetryHelper.TelemetryHelper.addChatConfigDataToTelemetry(props === null || props === void 0 ? void 0 : props.chatConfig, telemetryData);

package/lib/cjs/components/livechatwidget/common/renderSurveyHelpers.js

@@ -115,8 +115,8 @@ const getPostChatContext = async (facadeChatSDK, state, dispatch) => {
       if ((state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.postChatContext) === undefined) {
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         const context = await facadeChatSDK.getPostChatSurveyContext();
-        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
-          Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
+        _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallCompleted,
           Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallSucceed
         });
         dispatch({
@@ -127,9 +127,12 @@ const getPostChatContext = async (facadeChatSDK, state, dispatch) => {
       }
     }
   } catch (error) {
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+    _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallFailed,
-      Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallFailed
+      Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallFailed,
+      ExceptionDetails: {
+        exception: error
+      }
     });
   }
 };

package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -17,10 +17,14 @@ const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, persiste
     const postChatEnabled = await (0, _liveChatConfigUtils.isPostChatSurveyEnabled)(facadeChatSDK);
     if (postChatEnabled) {
       if (!persistedChat) {
+        _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallStarted,
+          Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallStarted
+        });
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         const context = await facadeChatSDK.getPostChatSurveyContext();
-        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
-          Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
+        _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallCompleted,
           Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallSucceed
         });
         dispatch({
@@ -30,7 +34,7 @@ const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, persiste
       }
     }
   } catch (ex) {
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+    _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallFailed,
       ExceptionDetails: {
         exception: ex

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -156,9 +156,9 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
 
     //Start widget load timer
     _TelemetryManager.TelemetryTimers.WidgetLoadTimer = (0, _utils.createTimer)();
-    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.WidgetLoadStarted,
-      Description: "Widget loading started"
+    _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.WidgetStartChatStarted,
+      Description: "Widget start chat started."
     });
 
     //Check if chat retrieved from cache

package/lib/cjs/components/livechatwidget/common/startChatErrorHandler.js

@@ -112,8 +112,9 @@ const logWidgetLoadFailed = ex => {
   if (ex !== null && ex !== void 0 && ex.httpResponseStatusCode) {
     exDetails.HttpResponseStatusCode = ex.httpResponseStatusCode;
   }
-  _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.ERROR, {
-    Event: _TelemetryConstants.TelemetryEvent.WidgetLoadFailed,
+  _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+    Event: _TelemetryConstants.TelemetryEvent.WidgetStartChatFailed,
+    Description: "Widget load complete with error",
     ExceptionDetails: exDetails,
     ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
   });
@@ -124,8 +125,8 @@ const logWidgetLoadComplete = additionalMessage => {
   if (additionalMessage) {
     descriptionString += `. ${additionalMessage}`;
   }
-  _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
-    Event: _TelemetryConstants.TelemetryEvent.WidgetLoadComplete,
+  _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+    Event: _TelemetryConstants.TelemetryEvent.WidgetStartChatCompleted,
     Description: descriptionString,
     ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg2 = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg2 === void 0 ? void 0 : _TelemetryTimers$Widg2.milliSecondsElapsed
   });
@@ -140,8 +141,8 @@ const logWidgetLoadCompleteWithError = ex => {
   if (ex !== null && ex !== void 0 && ex.httpResponseStatusCode) {
     exDetails.HttpResponseStatusCode = ex.httpResponseStatusCode;
   }
-  _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.WARN, {
-    Event: _TelemetryConstants.TelemetryEvent.WidgetLoadComplete,
+  _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+    Event: _TelemetryConstants.TelemetryEvent.WidgetStartChatFailed,
     Description: "Widget load complete with error",
     ExceptionDetails: exDetails,
     ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg3 = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg3 === void 0 ? void 0 : _TelemetryTimers$Widg3.milliSecondsElapsed

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -67,8 +67,9 @@ const LiveChatWidgetStateful = props => {
   var _props$webChatContain, _props$styleProps, _props$webChatContain2, _props$webChatContain3, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain7, _state$appStates14, _props$webChatContain9, _props$webChatContain10, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _props$webChatContain11, _props$webChatContain12, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _props$webChatContain17, _props$webChatContain18, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
   (0, _react2.useEffect)(() => {
     uiTimer = (0, _utils.createTimer)();
-    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.UXLivechatwidgetStart
+    _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXLiveChatWidgetStart,
+      Description: "Live chat widget loading started."
     });
   }, []);
   const [state, dispatch] = (0, _useChatContextStore.default)();
@@ -319,7 +320,7 @@ const LiveChatWidgetStateful = props => {
       });
     });
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartProactiveChat).subscribe(msg => {
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.StartProactiveChatEventReceived,
         Description: "Start proactive chat event received."
       });
@@ -436,7 +437,7 @@ const LiveChatWidgetStateful = props => {
       }
       if (msg !== null && msg !== void 0 && (_msg$payload7 = msg.payload) !== null && _msg$payload7 !== void 0 && _msg$payload7.customContext) {
         var _msg$payload8;
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.CustomContextReceived,
           Description: "CustomContext received through startChat event."
         });
@@ -445,8 +446,8 @@ const LiveChatWidgetStateful = props => {
           payload: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
         });
       }
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-        Event: _TelemetryConstants.TelemetryEvent.StartChatEventRecevied,
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.StartChatEventReceived,
         Description: "Start chat event received."
       });
       const inMemoryState = (0, _createReducer.executeReducer)(state, {
@@ -490,7 +491,7 @@ const LiveChatWidgetStateful = props => {
 
     // End chat
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.InitiateEndChat).subscribe(async () => {
-      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+      _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.EndChatEventReceived,
         Description: "Received InitiateEndChat BroadcastEvent."
       });
@@ -776,8 +777,9 @@ const LiveChatWidgetStateful = props => {
     });
   }, [(_props$webChatContain9 = props.webChatContainerProps) === null || _props$webChatContain9 === void 0 ? void 0 : _props$webChatContain9.renderingMiddlewareProps]);
   (0, _react2.useEffect)(() => {
-    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.UXLivechatwidgetCompleted,
+    _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXLiveChatWidgetCompleted,
+      Description: "Live chat widget loading completed.",
       ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
     });
   }, []);

package/lib/cjs/components/ooohpanestateful/OOOHPaneStateful.js

@@ -20,8 +20,9 @@ const OutOfOfficeHoursPaneStateful = props => {
   var _props$styleProps;
   (0, _react.useEffect)(() => {
     uiTimer = (0, _utils.createTimer)();
-    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.UXOOHPaneStart
+    _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXOutOfOfficeHoursPaneStart,
+      Description: "Out of office hours pane loading started."
     });
   }, []);
   const [state] = (0, _useChatContextStore.default)();
@@ -47,8 +48,9 @@ const OutOfOfficeHoursPaneStateful = props => {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.OutOfOfficePaneLoaded
     });
-    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.UXOOHPaneCompleted,
+    _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXOutOfOfficeHoursPaneCompleted,
+      Description: "Out of office hours pane loading completed.",
       ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
     });
   }, []);

package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -93,12 +93,17 @@ const PostChatSurveyPaneStateful = props => {
           Event: _TelemetryConstants.TelemetryEvent.CustomerVoiceResponsePageLoaded
         });
       } else if (data === _CustomerVoiceEvents.CustomerVoiceEvents.FormResponseSubmitted) {
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-          Event: _TelemetryConstants.TelemetryEvent.CustomerVoiceFormResponseSubmitted
+        _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.CustomerVoiceFormResponseSubmitted,
+          Description: "Customer Voice form response submitted."
         });
       } else if (data === _CustomerVoiceEvents.CustomerVoiceEvents.FormResponseError) {
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-          Event: _TelemetryConstants.TelemetryEvent.CustomerVoiceFormResponseError
+        _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.CustomerVoiceFormResponseError,
+          Description: "Customer Voice form response error.",
+          ExceptionDetails: {
+            message: "Customer Voice form response error."
+          }
         });
       }
     });