@microsoft/omnichannel-chat-widget 1.7.8-main.50111af → 1.7.8-main.8428c08

package/lib/cjs/common/Constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WidgetLoadTelemetryMessage = exports.WidgetLoadCustomErrorString = exports.WebChatMiddlewareConstants = exports.TranscriptConstants = exports.StorageType = exports.StartChatErrorPaneConstants = exports.Regex = exports.PrepareEndChatDescriptionConstants = exports.PostChatSurveyTelemetryMessage = exports.ParticipantType = exports.NotificationPaneConstants = exports.MimeTypes = exports.LocaleConstants = exports.LiveWorkItemState = exports.HtmlIdNames = exports.HtmlElementSelectors = exports.HtmlClassNames = exports.HtmlAttributeNames = exports.EnvironmentVersion = exports.ElementType = exports.E2VVOptions = exports.ConversationMode = exports.ConversationEndEntity = exports.Constants = exports.ConfirmationState = exports.AriaTelemetryConstants = exports.AMSConstants = void 0;
+exports.WidgetLoadTelemetryMessage = exports.WidgetLoadCustomErrorString = exports.WebChatMiddlewareConstants = exports.TranscriptConstants = exports.StorageType = exports.StartChatErrorPaneConstants = exports.Regex = exports.PrepareEndChatDescriptionConstants = exports.PostChatSurveyTelemetryMessage = exports.ParticipantType = exports.NotificationPaneConstants = exports.MimeTypes = exports.LocaleConstants = exports.LiveWorkItemState = exports.HtmlIdNames = exports.HtmlElementSelectors = exports.HtmlClassNames = exports.HtmlAttributeNames = exports.EnvironmentVersion = exports.ElementType = exports.E2VVOptions = exports.ConversationMode = exports.ConversationEndEntity = exports.Constants = exports.ConfirmationState = exports.AriaTelemetryConstants = exports.AppInsightsTelemetryMessage = exports.AMSConstants = void 0;
 var _class;
 function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
 function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
@@ -365,4 +365,11 @@ let PostChatSurveyTelemetryMessage = /*#__PURE__*/_createClass(function PostChat
 });
 exports.PostChatSurveyTelemetryMessage = PostChatSurveyTelemetryMessage;
 _defineProperty(PostChatSurveyTelemetryMessage, "PostChatContextCallFailed", "Failed to get post chat context.");
-_defineProperty(PostChatSurveyTelemetryMessage, "PostChatContextCallSucceed", "Postchat context call succeed.");
+_defineProperty(PostChatSurveyTelemetryMessage, "PostChatContextCallSucceed", "Postchat context call succeed.");
+_defineProperty(PostChatSurveyTelemetryMessage, "PostChatContextCallStarted", "Postchat context call started.");
+let AppInsightsTelemetryMessage = /*#__PURE__*/_createClass(function AppInsightsTelemetryMessage() {
+  _classCallCheck(this, AppInsightsTelemetryMessage);
+});
+exports.AppInsightsTelemetryMessage = AppInsightsTelemetryMessage;
+_defineProperty(AppInsightsTelemetryMessage, "AppInsightsInitialized", "Application Insights initialized successfully.");
+_defineProperty(AppInsightsTelemetryMessage, "AppInsightsInitError", "Error initializing Application Insights");

package/lib/cjs/common/facades/FacadeChatSDK.js

@@ -101,8 +101,8 @@ let FacadeChatSDK = /*#__PURE__*/function () {
 
       // token must have 3 parts as JWT format
       if (tokenParts.length !== 3) {
-        _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-          Event: _TelemetryConstants.TelemetryEvent.NewTokenFailed,
+        _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.NewTokenValidationFailed,
           Description: "Invalid token format",
           ExceptionDetails: {
             message: "Invalid token format, must be in JWT format",
@@ -123,8 +123,8 @@ let FacadeChatSDK = /*#__PURE__*/function () {
           }
           return 0;
         }
-        _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-          Event: _TelemetryConstants.TelemetryEvent.NewTokenFailed,
+        _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.NewTokenValidationFailed,
           Description: "Invalid token payload",
           ExceptionDetails: {
             message: "Token payload is not valid JSON",
@@ -134,8 +134,8 @@ let FacadeChatSDK = /*#__PURE__*/function () {
         throw new Error("Invalid token payload, payload is not valid JSON");
       } catch (e) {
         console.error("Failed to decode token", e);
-        _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-          Event: _TelemetryConstants.TelemetryEvent.NewTokenFailed,
+        _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.NewTokenValidationFailed,
           Description: "Failed to decode token",
           ExceptionDetails: {
             message: "Failed to decode token",
@@ -157,8 +157,8 @@ let FacadeChatSDK = /*#__PURE__*/function () {
         this.expiration = this.convertExpiration(this.extractExpFromToken(token) || 0);
         // this is a control , in case the getAuthToken function returns same token
         if (this.expiration > 0 && this.expiration < instant) {
-          _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-            Event: _TelemetryConstants.TelemetryEvent.NewTokenExpired,
+          _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+            Event: _TelemetryConstants.TelemetryEvent.NewTokenValidationFailed,
             Description: "New token is already expired",
             ExceptionDetails: {
               "Instant": instant,
@@ -214,9 +214,13 @@ let FacadeChatSDK = /*#__PURE__*/function () {
           message: "Token is valid"
         };
       }
+      _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.NewTokenValidationStarted,
+        Description: "Token validation started."
+      });
       if (this.getAuthToken === undefined && ((_this$chatSDK$chatSDK = this.chatSDK.chatSDKConfig) === null || _this$chatSDK$chatSDK === void 0 ? void 0 : _this$chatSDK$chatSDK.getAuthToken) === undefined) {
-        _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-          Event: _TelemetryConstants.TelemetryEvent.NewTokenFailed,
+        _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.NewTokenValidationFailed,
           Description: "GetAuthToken function is not present",
           ExceptionDetails: "Missing function : " + (0, _authHelper.getAuthClientFunction)(this.chatConfig)
         });
@@ -233,8 +237,8 @@ let FacadeChatSDK = /*#__PURE__*/function () {
         const ring = await (0, _authHelper.handleAuthentication)(this.chatSDK, this.chatConfig, this.getAuthToken);
         if ((ring === null || ring === void 0 ? void 0 : ring.result) === true && ring !== null && ring !== void 0 && ring.token) {
           await this.setToken(ring.token);
-          _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEvent(_TelemetryConstants.LogLevel.INFO, {
-            Event: _TelemetryConstants.TelemetryEvent.NewTokenSuccess,
+          _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+            Event: _TelemetryConstants.TelemetryEvent.NewTokenValidationCompleted,
             Description: "New Token obtained",
             Data: {
               "Token_Expiration": this.expiration
@@ -246,9 +250,9 @@ let FacadeChatSDK = /*#__PURE__*/function () {
           };
         } else {
           var _ring$error, _ring$error2;
-          _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-            Event: _TelemetryConstants.TelemetryEvent.NewTokenFailed,
-            Description: ring === null || ring === void 0 ? void 0 : (_ring$error = ring.error) === null || _ring$error === void 0 ? void 0 : _ring$error.message,
+          _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+            Event: _TelemetryConstants.TelemetryEvent.NewTokenValidationFailed,
+            Description: (_ring$error = ring.error) === null || _ring$error === void 0 ? void 0 : _ring$error.message,
             ExceptionDetails: ring === null || ring === void 0 ? void 0 : ring.error
           });
           return {
@@ -258,8 +262,8 @@ let FacadeChatSDK = /*#__PURE__*/function () {
         }
       } catch (e) {
         console.error("Unexpected error while getting token", e);
-        _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-          Event: _TelemetryConstants.TelemetryEvent.NewTokenFailed,
+        _TelemetryHelper.TelemetryHelper.logFacadeChatSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.NewTokenValidationFailed,
           Description: "Unexpected error while getting token",
           ExceptionDetails: e
         });

package/lib/cjs/common/telemetry/ScenarioMarker.js

@@ -0,0 +1,66 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+var ScenarioState;
+(function (ScenarioState) {
+  ScenarioState["Start"] = "STARTED";
+  ScenarioState["Fail"] = "FAILED";
+  ScenarioState["Complete"] = "COMPLETED";
+  ScenarioState["Warn"] = "WARN";
+})(ScenarioState || (ScenarioState = {}));
+function formatScenario(state, event) {
+  return `SCENARIO_${state}: Scenario_${event}`;
+}
+let ScenarioMarker = /*#__PURE__*/function () {
+  function ScenarioMarker() {
+    _classCallCheck(this, ScenarioMarker);
+  }
+  _createClass(ScenarioMarker, null, [{
+    key: "startScenario",
+    value:
+    /**
+    * Formats the event name for the "Started" state of a scenario.
+    */
+    function startScenario(event) {
+      return formatScenario(ScenarioState.Start, event);
+    }
+
+    /**
+    * Formats the event name for the "Failed" state of a scenario.
+    */
+  }, {
+    key: "failScenario",
+    value: function failScenario(event) {
+      return formatScenario(ScenarioState.Fail, event);
+    }
+
+    /**
+    * Formats the event name for the "Completed" state of a scenario.
+    */
+  }, {
+    key: "completeScenario",
+    value: function completeScenario(event) {
+      return formatScenario(ScenarioState.Complete, event);
+    }
+
+    /**
+    * Formats the event name for the "Warn" state of a scenario.
+    */
+  }, {
+    key: "warnScenario",
+    value: function warnScenario(event) {
+      return formatScenario(ScenarioState.Warn, event);
+    }
+  }]);
+  return ScenarioMarker;
+}();
+var _default = ScenarioMarker;
+exports.default = _default;

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -120,28 +120,27 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["EndChatFailed"] = "EndChatFailed";
   TelemetryEvent["SettingCustomContext"] = "SettingCustomContext";
   TelemetryEvent["WebChatLoaded"] = "WebChatLoaded";
-  TelemetryEvent["LCWChatButtonClicked"] = "LCWChatButtonClicked";
+  TelemetryEvent["LCWChatButtonActionCompleted"] = "LCWChatButtonActionCompleted";
+  TelemetryEvent["LCWChatButtonActionStarted"] = "LCWChatButtonActionStarted";
   TelemetryEvent["LCWChatButtonShow"] = "LCWChatButtonShow";
-  TelemetryEvent["WidgetLoadStarted"] = "WidgetLoadStarted";
-  TelemetryEvent["WidgetLoadComplete"] = "WidgetLoadComplete";
-  TelemetryEvent["WidgetLoadFailed"] = "WidgetLoadFailed";
+  TelemetryEvent["WidgetStartChatStarted"] = "WidgetStartChatStarted";
+  TelemetryEvent["WidgetStartChatCompleted"] = "WidgetStartChatCompleted";
+  TelemetryEvent["WidgetStartChatFailed"] = "WidgetStartChatFailed";
   TelemetryEvent["StartChatMethodException"] = "StartChatMethodException";
   TelemetryEvent["CloseChatCall"] = "CloseChatCall";
   TelemetryEvent["CloseChatMethodException"] = "CloseChatMethodException";
   TelemetryEvent["PrechatSurveyLoaded"] = "PrechatSurveyLoaded";
   TelemetryEvent["PrechatSurveyExpected"] = "PrechatSurveyExpected";
-  TelemetryEvent["PrechatSubmitted"] = "PrechatSubmitted";
+  TelemetryEvent["PrechatSubmitCompleted"] = "PrechatSubmitCompleted";
   TelemetryEvent["StartChatSDKCall"] = "StartChatCall";
-  TelemetryEvent["StartChatEventRecevied"] = "StartChatEventReceived";
+  TelemetryEvent["StartChatEventReceived"] = "StartChatEventReceivedCompleted";
   TelemetryEvent["EndChatSDKCall"] = "EndChatSDKCall";
   TelemetryEvent["PrepareEndChat"] = "PrepareEndChat";
-  TelemetryEvent["EndChatEventReceived"] = "EndChatEventReceived";
+  TelemetryEvent["EndChatEventReceived"] = "EndChatEventReceivedCompleted";
   TelemetryEvent["WindowClosed"] = "WindowClosed";
   TelemetryEvent["OnNewMessageFailed"] = "OnNewMessageFailed";
   TelemetryEvent["OnNewMessageAudioNotificationFailed"] = "OnNewMessageAudioNotificationFailed";
   TelemetryEvent["DownloadTranscriptResponseNullOrUndefined"] = "DownloadTranscriptResponseNullOrUndefined";
-  TelemetryEvent["EmailTranscriptSent"] = "EmailTranscriptSent";
-  TelemetryEvent["EmailTranscriptFailed"] = "EmailTranscriptFailed";
   TelemetryEvent["ErrorUIPaneLoaded"] = "ErrorUIPaneLoaded";
   TelemetryEvent["DownloadTranscriptFailed"] = "DownloadTranscriptFailed";
   TelemetryEvent["StartChatFailed"] = "StartChatFailed";
@@ -155,12 +154,18 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["ConfirmationPaneLoaded"] = "ConfirmationPaneLoaded";
   TelemetryEvent["ProactiveChatPaneLoaded"] = "ProactiveChatPaneLoaded";
   TelemetryEvent["ReconnectChatPaneLoaded"] = "ReconnectChatPaneLoaded";
-  TelemetryEvent["HeaderCloseButtonClicked"] = "HeaderCloseButtonClicked";
-  TelemetryEvent["HeaderMinimizeButtonClicked"] = "HeaderMinimizeButtonClicked";
+  TelemetryEvent["CloseChatActionStarted"] = "CloseChatActionStarted";
+  TelemetryEvent["CloseChatActionCompleted"] = "CloseChatActionCompleted";
+  TelemetryEvent["MinimizeChatActionStarted"] = "MinimizeChatActionStarted";
+  TelemetryEvent["MinimizeChatActionCompleted"] = "MinimizeChatActionCompleted";
   TelemetryEvent["NotificationCloseChatButtonClicked"] = "NotificationCloseChatButtonClicked";
   TelemetryEvent["NotificationDismissButtonClicked"] = "NotificationDismissButtonClicked";
-  TelemetryEvent["DownloadTranscriptButtonClicked"] = "DownloadTranscriptButtonClicked";
-  TelemetryEvent["EmailTranscriptButtonClicked"] = "EmailTranscriptButtonClicked";
+  TelemetryEvent["DownloadTranscriptActionStarted"] = "DownloadTranscriptActionStarted";
+  TelemetryEvent["DownloadTranscriptActionCompleted"] = "DownloadTranscriptActionCompleted";
+  TelemetryEvent["DownloadTranscriptActionFailed"] = "DownloadTranscriptActionFailed";
+  TelemetryEvent["EmailTranscriptActionStarted"] = "EmailTranscriptActionStarted";
+  TelemetryEvent["EmailTranscriptActionCompleted"] = "EmailTranscriptActionCompleted";
+  TelemetryEvent["EmailTranscriptActionFailed"] = "EmailTranscriptActionFailed";
   TelemetryEvent["EmailTranscriptCancelButtonClicked"] = "EmailTranscriptCancelButtonClicked";
   TelemetryEvent["AudioToggleButtonClicked"] = "AudioToggleButtonClicked";
   TelemetryEvent["SuppressBotMagicCodeSucceeded"] = "SuppressBotMagicCodeSucceeded";
@@ -172,7 +177,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["GetAuthTokenFailed"] = "GetAuthTokenFailed";
   TelemetryEvent["ReceivedNullOrEmptyToken"] = "ReceivedNullOrEmptyToken";
   TelemetryEvent["CustomerVoiceResponsePageLoaded"] = "CustomerVoiceResponsePageLoaded";
-  TelemetryEvent["CustomerVoiceFormResponseSubmitted"] = "CustomerVoiceFormResponseSubmitted";
+  TelemetryEvent["CustomerVoiceFormResponseSubmitted"] = "CustomerVoiceFormResponseSubmitCompleted";
   TelemetryEvent["CustomerVoiceFormResponseError"] = "CustomerVoiceFormResponseError";
   TelemetryEvent["BotAuthActivityEmptySasUrl"] = "BotAuthActivityEmptySasUrl";
   TelemetryEvent["SetBotAuthProviderFetchConfig"] = "SetBotAuthProviderFetchConfig";
@@ -201,25 +206,25 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["FacadeChatSDKEvent"] = "FacadeChatSDKEvent";
   TelemetryEvent["PreChatSurveyStartChatMethodFailed"] = "PreChatSurveyStartChatMethodFailed";
   TelemetryEvent["ChatAlreadyTriggered"] = "ChatAlreadyTriggered";
-  TelemetryEvent["StartProactiveChatEventReceived"] = "StartProactiveChatEventReceived";
+  TelemetryEvent["StartProactiveChatEventReceived"] = "StartProactiveChatEventReceivedCompleted";
   TelemetryEvent["StartProactiveChatMethodFailed"] = "StartProactiveChatMethodFailed";
   TelemetryEvent["ProactiveChatAccepted"] = "ProactiveChatAccepted";
-  TelemetryEvent["ProactiveChatRejected"] = "ProactiveChatRejected";
+  TelemetryEvent["ProactiveChatTimeOutCompleted"] = "ProactiveChatTimeOutCompleted";
   TelemetryEvent["IncomingProactiveChatScreenLoaded"] = "IncomingProactiveChatScreenLoaded";
   TelemetryEvent["ProactiveChatClosed"] = "ProactiveChatClosed";
   TelemetryEvent["ReconnectChatContinueConversation"] = "ReconnectChatContinueConversation";
   TelemetryEvent["ReconnectChatStartNewConversation"] = "ReconnectChatStartNewConversation";
   TelemetryEvent["ReconnectChatMinimize"] = "ReconnectChatMinimize";
-  TelemetryEvent["MessageSent"] = "MessageSent";
-  TelemetryEvent["MessageReceived"] = "MessageReceived";
+  TelemetryEvent["MessageSentCompleted"] = "MessageSentCompleted";
+  TelemetryEvent["MessageReceivedCompleted"] = "MessageReceivedCompleted";
   TelemetryEvent["MessageLapTrack"] = "MessageLapTrack";
   TelemetryEvent["BotFirstMessageLapTrack"] = "BotFirstMessageLapTrack";
   TelemetryEvent["BotFirstMessageLapTrackError"] = "BotFirstMessageLapTrackError";
   TelemetryEvent["MessageStartLapTrackError"] = "MessageStartLapTrackError";
   TelemetryEvent["MessageStopLapTrackError"] = "MessageStopLapTrackError";
-  TelemetryEvent["SystemMessageReceived"] = "SystemMessageReceived";
-  TelemetryEvent["RehydrateMessageReceived"] = "RehydrateMessageReceived";
-  TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
+  TelemetryEvent["SystemMessageReceivedCompleted"] = "SystemMessageReceivedCompleted";
+  TelemetryEvent["RehydrateMessageReceivedCompleted"] = "RehydrateMessageReceivedCompleted";
+  TelemetryEvent["CustomContextReceived"] = "CustomContextReceivedCompleted";
   TelemetryEvent["NetworkDisconnected"] = "NetworkDisconnected";
   TelemetryEvent["NetworkReconnected"] = "NetworkReconnected";
   TelemetryEvent["LinkModePostChatWorkflowStarted"] = "LinkModePostChatWorkflowStarted";
@@ -227,7 +232,8 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["PostChatWorkflowFromCustomer"] = "PostChatWorkflowFromCustomer";
   TelemetryEvent["PostChatWorkflowFromAgent"] = "PostChatWorkflowFromAgent";
   TelemetryEvent["PostChatWorkflowFromBot"] = "PostChatWorkflowFromBot";
-  TelemetryEvent["PostChatContextCallSucceed"] = "PostChatContextCallSucceed";
+  TelemetryEvent["PostChatContextCallStarted"] = "PostChatContextCallStarted";
+  TelemetryEvent["PostChatContextCallCompleted"] = "PostChatContextCallCompleted";
   TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
   TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
@@ -236,9 +242,9 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["ChatDisconnectThreadEventReceived"] = "ChatDisconnectThreadEventReceived";
   TelemetryEvent["HiddenAdaptiveCardMessageReceived"] = "HiddenAdaptiveCardMessageReceived";
   TelemetryEvent["EndingAdapterAfterDisconnectionError"] = "EndingAdapterAfterDisconnectionError";
-  TelemetryEvent["NewTokenSuccess"] = "NewTokenSuccess";
-  TelemetryEvent["NewTokenFailed"] = "NewTokenFailed";
-  TelemetryEvent["NewTokenExpired"] = "NewTokenExpired";
+  TelemetryEvent["NewTokenValidationStarted"] = "NewTokenValidationStarted";
+  TelemetryEvent["NewTokenValidationCompleted"] = "NewTokenValidationCompleted";
+  TelemetryEvent["NewTokenValidationFailed"] = "NewTokenValidationFailed";
   TelemetryEvent["TokenEmptyOrSame"] = "TokenEmptyOrSame";
   TelemetryEvent["UXFooterStart"] = "UXFooterStart";
   TelemetryEvent["UXFooterCompleted"] = "UXFooterCompleted";
@@ -248,14 +254,14 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["UXLoadingPaneCompleted"] = "UXLoadingPaneCompleted";
   TelemetryEvent["UXNotificationPaneStart"] = "UXNotificationPaneStart";
   TelemetryEvent["UXNotificationPaneCompleted"] = "UXNotificationPaneCompleted";
-  TelemetryEvent["UXOOHPaneStart"] = "UXOOHPaneStart";
-  TelemetryEvent["UXOOHPaneCompleted"] = "UXOOHPaneCompleted";
+  TelemetryEvent["UXOutOfOfficeHoursPaneStart"] = "UXOutOfOfficeHoursPaneStart";
+  TelemetryEvent["UXOutOfOfficeHoursPaneCompleted"] = "UXOutOfOfficeHoursPaneCompleted";
   TelemetryEvent["UXPostChatLoadingPaneStart"] = "UXPostChatLoadingPaneStart";
   TelemetryEvent["UXPostChatLoadingPaneCompleted"] = "UXPostChatLoadingPaneCompleted";
   TelemetryEvent["UXPrechatPaneStart"] = "UXPrechatPaneStart";
   TelemetryEvent["UXPrechatPaneCompleted"] = "UXPrechatPaneCompleted";
   TelemetryEvent["UXProactiveChatPaneStart"] = "UXProactiveChatPaneStart";
-  TelemetryEvent["UXProactiveChatCompleted"] = "UXProactiveChatCompleted";
+  TelemetryEvent["UXProactiveChatPaneCompleted"] = "UXProactiveChatPaneCompleted";
   TelemetryEvent["UXReconnectChatPaneStart"] = "UXReconnectChatPaneStart";
   TelemetryEvent["UXReconnectChatCompleted"] = "UXReconnectChatCompleted";
   TelemetryEvent["UXStartChatErrorPaneStart"] = "UXStartChatErrorPaneStart";
@@ -264,12 +270,14 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["UXEmailTranscriptPaneCompleted"] = "UXEmailTranscriptPaneCompleted";
   TelemetryEvent["UXWebchatContainerStart"] = "UXWebchatContainerStart";
   TelemetryEvent["UXWebchatContainerCompleted"] = "UXWebchatContainerCompleted";
-  TelemetryEvent["UXLCWChatButtonStart"] = "UXLCWChatButtonStart";
-  TelemetryEvent["UXLCWChatButtonCompleted"] = "UXLCWChatButtonCompleted";
+  TelemetryEvent["UXLCWChatButtonLoadingStart"] = "UXLCWChatButtonLoadingStart";
+  TelemetryEvent["UXLCWChatButtonLoadingCompleted"] = "UXLCWChatButtonLoadingCompleted";
   TelemetryEvent["UXConfirmationPaneStart"] = "UXConfirmationPaneStart";
   TelemetryEvent["UXConfirmationPaneCompleted"] = "UXConfirmationPaneCompleted";
-  TelemetryEvent["UXLivechatwidgetStart"] = "UXLivechatwidgetStart";
-  TelemetryEvent["UXLivechatwidgetCompleted"] = "UXLivechatwidgetCompleted";
+  TelemetryEvent["UXLiveChatWidgetStart"] = "UXLiveChatWidgetStart";
+  TelemetryEvent["UXLiveChatWidgetCompleted"] = "UXLiveChatWidgetCompleted";
+  TelemetryEvent["AppInsightsInitialized"] = "AppInsightsInitialized";
+  TelemetryEvent["AppInsightsInitFailed"] = "AppInsightsInitFailed";
 })(TelemetryEvent || (exports.TelemetryEvent = TelemetryEvent = {}));
 let TelemetryConstants = /*#__PURE__*/function () {
   function TelemetryConstants() {
@@ -286,8 +294,8 @@ let TelemetryConstants = /*#__PURE__*/function () {
         case TelemetryEvent.SuppressBotMagicCodeFailed:
           return ScenarioType.CONFIG_VALIDATION;
         case TelemetryEvent.WebChatLoaded:
-        case TelemetryEvent.WidgetLoadComplete:
-        case TelemetryEvent.WidgetLoadFailed:
+        case TelemetryEvent.WidgetStartChatCompleted:
+        case TelemetryEvent.WidgetStartChatFailed:
         case TelemetryEvent.IncomingProactiveChatScreenLoaded:
         case TelemetryEvent.LCWChatButtonShow:
         case TelemetryEvent.PrechatSurveyLoaded:
@@ -300,28 +308,28 @@ let TelemetryConstants = /*#__PURE__*/function () {
         case TelemetryEvent.ProactiveChatPaneLoaded:
         case TelemetryEvent.ThirdPartyCookiesBlocked:
           return ScenarioType.LOAD;
-        case TelemetryEvent.PrechatSubmitted:
-        case TelemetryEvent.LCWChatButtonClicked:
+        case TelemetryEvent.PrechatSubmitCompleted:
+        case TelemetryEvent.LCWChatButtonActionStarted:
         case TelemetryEvent.ProactiveChatAccepted:
-        case TelemetryEvent.ProactiveChatRejected:
+        case TelemetryEvent.ProactiveChatTimeOutCompleted:
         case TelemetryEvent.ProactiveChatClosed:
         case TelemetryEvent.ProcessingHTMLTextMiddlewareFailed:
         case TelemetryEvent.DataMaskingRuleApplied:
         case TelemetryEvent.ConversationEndedThreadEventReceived:
         case TelemetryEvent.InvalidConfiguration:
         case TelemetryEvent.DownloadTranscriptResponseNullOrUndefined:
-        case TelemetryEvent.EmailTranscriptSent:
-        case TelemetryEvent.EmailTranscriptFailed:
+        case TelemetryEvent.EmailTranscriptActionCompleted:
+        case TelemetryEvent.EmailTranscriptActionFailed:
         case TelemetryEvent.DownloadTranscriptFailed:
         case TelemetryEvent.ConfirmationCancelButtonClicked:
         case TelemetryEvent.ConfirmationConfirmButtonClicked:
         case TelemetryEvent.PreChatSurveyStartChatMethodFailed:
-        case TelemetryEvent.HeaderCloseButtonClicked:
-        case TelemetryEvent.HeaderMinimizeButtonClicked:
+        case TelemetryEvent.CloseChatActionStarted:
+        case TelemetryEvent.MinimizeChatActionCompleted:
         case TelemetryEvent.NotificationCloseChatButtonClicked:
         case TelemetryEvent.NotificationDismissButtonClicked:
-        case TelemetryEvent.MessageSent:
-        case TelemetryEvent.MessageReceived:
+        case TelemetryEvent.MessageSentCompleted:
+        case TelemetryEvent.MessageReceivedCompleted:
         case TelemetryEvent.CustomContextReceived:
         case TelemetryEvent.BrowserUnloadEventStarted:
         case TelemetryEvent.NetworkDisconnected:
@@ -339,7 +347,7 @@ let TelemetryConstants = /*#__PURE__*/function () {
         case TelemetryEvent.AppStatesException:
           return ScenarioType.ACTIONS;
         case TelemetryEvent.StartChatSDKCall:
-        case TelemetryEvent.StartChatEventRecevied:
+        case TelemetryEvent.StartChatEventReceived:
         case TelemetryEvent.StartChatMethodException:
         case TelemetryEvent.CloseChatMethodException:
         case TelemetryEvent.StartProactiveChatEventReceived:
@@ -351,7 +359,7 @@ let TelemetryConstants = /*#__PURE__*/function () {
         case TelemetryEvent.EndChatEventReceived:
         case TelemetryEvent.EndChatSDKCallFailed:
         case TelemetryEvent.PostChatContextCallFailed:
-        case TelemetryEvent.PostChatContextCallSucceed:
+        case TelemetryEvent.PostChatContextCallCompleted:
         case TelemetryEvent.GetConversationDetailsException:
         case TelemetryEvent.PrepareEndChat:
           return ScenarioType.SDK;

package/lib/cjs/common/telemetry/TelemetryHelper.js

@@ -231,6 +231,20 @@ let TelemetryHelper = /*#__PURE__*/function () {
       telemetryDataLocal.conversationId = liveWorkItem.conversationId;
       return telemetryDataLocal;
     }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "postTelemetryEvent",
+    value: function postTelemetryEvent(eventName, logLevel, payload) {
+      const telemetryEvent = {
+        eventName,
+        logLevel,
+        payload: {
+          ...payload
+        }
+      };
+      _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+    }
   }]);
   return TelemetryHelper;
 }();
@@ -238,88 +252,67 @@ exports.TelemetryHelper = TelemetryHelper;
 _defineProperty(TelemetryHelper, "callId", void 0);
 _defineProperty(TelemetryHelper, "elapsedTime", void 0);
 _defineProperty(TelemetryHelper, "logCallingEvent", (logLevel, payload, callId) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload,
-      CallId: callId
-    }
-  };
-  _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
+    ...payload,
+    CallId: callId
+  });
 });
 _defineProperty(TelemetryHelper, "logLoadingEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload
-    }
-  };
-  _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, payload);
 });
 _defineProperty(TelemetryHelper, "logUIEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload
-    }
-  };
-  _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, payload);
 });
 _defineProperty(TelemetryHelper, "logActionEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload
-    }
-  };
-  _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, payload);
 });
 _defineProperty(TelemetryHelper, "logSDKEvent", (logLevel, payload) => {
   var _TelemetryManager$Int16;
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload,
-      TransactionId: (0, _utils.newGuid)(),
-      RequestId: (_TelemetryManager$Int16 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : _TelemetryManager$Int16.currentRequestId
-    }
-  };
-  _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
+    ...payload,
+    TransactionId: (0, _utils.newGuid)(),
+    RequestId: (_TelemetryManager$Int16 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : _TelemetryManager$Int16.currentRequestId
+  });
 });
 _defineProperty(TelemetryHelper, "logConfigDataEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
-    logLevel: logLevel,
-    payload: {
-      ...payload
-    }
-  };
-  _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, payload);
 });
 _defineProperty(TelemetryHelper, "logWebChatEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: _TelemetryConstants.TelemetryEvent.WebChatEvent,
-    logLevel: logLevel,
-    payload: {
-      ...payload,
-      type: _TelemetryConstants.TelemetryEvent.WebChatEvent,
-      scenarioType: _TelemetryConstants.ScenarioType.WEBCHAT
-    }
-  };
-  _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent(_TelemetryConstants.TelemetryEvent.WebChatEvent, logLevel, {
+    ...payload,
+    type: _TelemetryConstants.TelemetryEvent.WebChatEvent,
+    scenarioType: _TelemetryConstants.ScenarioType.WEBCHAT
+  });
 });
 _defineProperty(TelemetryHelper, "logFacadeChatSDKEvent", (logLevel, payload) => {
-  const telemetryEvent = {
-    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? _TelemetryConstants.TelemetryEvent.FacadeChatSDKEvent,
-    logLevel: logLevel,
-    payload: {
-      ...payload
-    }
-  };
-  _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? _TelemetryConstants.TelemetryEvent.FacadeChatSDKEvent, logLevel, payload);
+});
+_defineProperty(TelemetryHelper, "logLoadingEventToAllTelemetry", (logLevel, payload) => {
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
+    ...payload,
+    LogToAll: true
+  });
+});
+_defineProperty(TelemetryHelper, "logActionEventToAllTelemetry", (logLevel, payload) => {
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
+    ...payload,
+    LogToAll: true
+  });
+});
+_defineProperty(TelemetryHelper, "logFacadeChatSDKEventToAllTelemetry", (logLevel, payload) => {
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? _TelemetryConstants.TelemetryEvent.FacadeChatSDKEvent, logLevel, {
+    ...payload,
+    LogToAll: true
+  });
+});
+_defineProperty(TelemetryHelper, "logSDKEventToAllTelemetry", (logLevel, payload) => {
+  var _TelemetryManager$Int17;
+  TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
+    ...{
+      ...payload,
+      TransactionId: (0, _utils.newGuid)(),
+      RequestId: (_TelemetryManager$Int17 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.currentRequestId
+    },
+    LogToAll: true
+  });
 });