@microsoft/omnichannel-chat-widget 1.7.3-main.fee24eb → 1.7.4-main.0574a04

package/lib/cjs/common/Constants.js

@@ -307,6 +307,7 @@ class WidgetLoadCustomErrorString {}
 exports.WidgetLoadCustomErrorString = WidgetLoadCustomErrorString;
 _defineProperty(WidgetLoadCustomErrorString, "AuthenticationFailedErrorString", "Authentication was not successful");
 _defineProperty(WidgetLoadCustomErrorString, "NetworkErrorString", "Network Error");
+_defineProperty(WidgetLoadCustomErrorString, "CloseAdapterAfterDisconnectionErrorString", "Error trying to end/close chat adapter after the widget is back on-line, for an already disconnected session");
 class PrepareEndChatDescriptionConstants {}
 exports.PrepareEndChatDescriptionConstants = PrepareEndChatDescriptionConstants;
 _defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedByCustomerWithoutPostChat", "Conversation ended by customer. Post chat not configured or should not show.");

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -65,6 +65,7 @@ exports.BroadcastEvent = BroadcastEvent;
   BroadcastEvent["UpdateConversationDataForTelemetry"] = "UpdateConversationDataForTelemetry";
   BroadcastEvent["ContactIdNotFound"] = "ContactIdNotFound";
   BroadcastEvent["SyncMinimize"] = "SyncMinimize";
+  BroadcastEvent["OnWidgetError"] = "OnWidgetError";
 })(BroadcastEvent || (exports.BroadcastEvent = BroadcastEvent = {}));
 let TelemetryEvent;
 exports.TelemetryEvent = TelemetryEvent;
@@ -215,6 +216,8 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
   TelemetryEvent["ChatDisconnectThreadEventReceived"] = "ChatDisconnectThreadEventReceived";
+  TelemetryEvent["HiddenAdaptiveCardMessageReceived"] = "HiddenAdaptiveCardMessageReceived";
+  TelemetryEvent["EndingAdapterAfterDisconnectionError"] = "EndingAdapterAfterDisconnectionError";
 })(TelemetryEvent || (exports.TelemetryEvent = TelemetryEvent = {}));
 class TelemetryConstants {
   static map(eventTypeOrScenarioType) {

package/lib/cjs/components/footerstateful/FooterStateful.js

@@ -5,7 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.default = exports.FooterStateful = void 0;
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
-var _react = _interopRequireDefault(require("react"));
+var _react = _interopRequireWildcard(require("react"));
 var _AudioNotificationStateful = _interopRequireDefault(require("./audionotificationstateful/AudioNotificationStateful"));
 var _Constants = require("../../common/Constants");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
@@ -17,10 +17,13 @@ var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _DownloadTranscriptStateful = require("./downloadtranscriptstateful/DownloadTranscriptStateful");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 var _useChatSDKStore = _interopRequireDefault(require("../../hooks/useChatSDKStore"));
+var _ConversationState = require("../../contexts/common/ConversationState");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
+function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const FooterStateful = props => {
-  var _footerProps$controlP3, _footerProps$controlP4;
+  var _footerProps$controlP3;
   const [state, dispatch] = (0, _useChatContextStore.default)();
   // hideFooterDisplay - the purpose of this is to keep the footer always "active",
   // but hide it visually in certain states (e.g., loading state) and show in some other states (e.g. active state).
@@ -87,13 +90,24 @@ const FooterStateful = props => {
       isAudioMuted: state.appStates.isAudioMuted
     }
   };
+  (0, _react.useEffect)(() => {
+    if (state.appStates.conversationState === _ConversationState.ConversationState.Active) {
+      if (state.appStates.isAudioMuted === null) {
+        var _footerProps$controlP4, _footerProps$controlP5, _footerProps$controlP6;
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
+          payload: footerProps !== null && footerProps !== void 0 && (_footerProps$controlP4 = footerProps.controlProps) !== null && _footerProps$controlP4 !== void 0 && _footerProps$controlP4.hideAudioNotificationButton ? true : (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP5 = footerProps.controlProps) === null || _footerProps$controlP5 === void 0 ? void 0 : (_footerProps$controlP6 = _footerProps$controlP5.audioNotificationButtonProps) === null || _footerProps$controlP6 === void 0 ? void 0 : _footerProps$controlP6.isAudioMuted) ?? false
+        });
+      }
+    }
+  }, [state.appStates.conversationState]);
   return /*#__PURE__*/_react.default.createElement(_react.default.Fragment, null, !hideFooterDisplay && /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.Footer, {
     componentOverrides: footerProps === null || footerProps === void 0 ? void 0 : footerProps.componentOverrides,
     controlProps: controlProps,
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps
   }), /*#__PURE__*/_react.default.createElement(_AudioNotificationStateful.default, {
     audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? _Audios.NewMessageNotificationSoundBase64,
-    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
+    isAudioMuted: state.appStates.isAudioMuted ?? false
   }));
 };
 exports.FooterStateful = FooterStateful;

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js

@@ -13,8 +13,6 @@ function _toPrimitive(input, hint) { if (typeof input !== "object" || input ===
 const supportedSignInCardContentTypes = ["application/vnd.microsoft.card.signin", "application/vnd.microsoft.card.oauth"];
 const botOauthUrlRegex = /[\S]+.botframework.com\/api\/oauth\/signin\?signin=([\S]+)/;
 const delay = t => new Promise(resolve => setTimeout(resolve, t));
-const fetchBotAuthConfigRetries = 3;
-const fetchBotAuthConfigRetryInterval = 1000;
 let response;
 const extractSignInId = signInUrl => {
   const result = botOauthUrlRegex.exec(signInUrl);
@@ -43,7 +41,7 @@ const extractSasUrl = async attachment => {
   }
   return sasUrl;
 };
-const fetchBotAuthConfig = async retries => {
+const fetchBotAuthConfig = async (retries, interval) => {
   _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
     Event: _TelemetryConstants.TelemetryEvent.SetBotAuthProviderFetchConfig
   });
@@ -64,14 +62,25 @@ const fetchBotAuthConfig = async retries => {
     // Base Case
     throw new Error();
   }
-  await delay(fetchBotAuthConfigRetryInterval);
-  return await fetchBotAuthConfig(--retries);
+  await delay(interval);
+  return await fetchBotAuthConfig(--retries, interval);
 };
 class BotAuthActivitySubscriber {
   constructor() {
+    let optionalParams = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : {};
     _defineProperty(this, "observer", void 0);
     _defineProperty(this, "signInCardSeen", void 0);
+    _defineProperty(this, "fetchBotAuthConfigRetries", void 0);
+    _defineProperty(this, "fetchBotAuthConfigRetryInterval", void 0);
     this.signInCardSeen = new Set();
+    this.fetchBotAuthConfigRetries = 3;
+    this.fetchBotAuthConfigRetryInterval = 1000;
+    if (optionalParams.fetchBotAuthConfigRetries) {
+      this.fetchBotAuthConfigRetries = optionalParams.fetchBotAuthConfigRetries;
+    }
+    if (optionalParams.fetchBotAuthConfigRetryInterval) {
+      this.fetchBotAuthConfigRetryInterval = optionalParams.fetchBotAuthConfigRetryInterval;
+    }
   }
   applicable(activity) {
     var _activity$attachments;
@@ -110,7 +119,7 @@ class BotAuthActivitySubscriber {
       _omnichannelChatComponents.BroadcastService.postMessage(event);
     }
     try {
-      const response = await fetchBotAuthConfig(fetchBotAuthConfigRetries);
+      const response = await fetchBotAuthConfig(this.fetchBotAuthConfigRetries, this.fetchBotAuthConfigRetryInterval);
       if (response === false) {
         _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.SetBotAuthProviderHideCard

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber.js

@@ -0,0 +1,77 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.HiddenAdaptiveCardActivitySubscriber = void 0;
+var _Constants = require("../../../../common/Constants");
+var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
+var _TelemetryHelper = require("../../../../common/telemetry/TelemetryHelper");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+class HiddenAdaptiveCardActivitySubscriber {
+  constructor() {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    _defineProperty(this, "observer", void 0);
+  }
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async apply(activity) {
+    const {
+      attachments,
+      attachment
+    } = activity;
+    this.observer.next(false);
+    _omnichannelChatComponents.BroadcastService.postMessage({
+      eventName: _TelemetryConstants.BroadcastEvent.NewMessageReceived,
+      payload: {
+        attachments: attachments || [attachment],
+        text: "Custom Event"
+      }
+    });
+    return;
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-unused-vars, @typescript-eslint/no-explicit-any
+  applicable(activity) {
+    const {
+      attachments,
+      attachment
+    } = activity;
+
+    // Use `attachments` or `attachment` (whichever exists)
+    const cards = attachments || [attachment];
+
+    // Check if contentType is "AdaptiveCard"
+    const adaptiveCard = cards === null || cards === void 0 ? void 0 : cards.find(
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    item => _Constants.Constants.supportedAdaptiveCardContentTypes.indexOf(item === null || item === void 0 ? void 0 : item.contentType) >= 0);
+    if (adaptiveCard && adaptiveCard.content) {
+      const {
+        body
+      } = adaptiveCard.content;
+      if (Array.isArray(body)) {
+        // Check if all elements in `body` have `isVisible: false`
+        const allInvisible = body.every(item => item.isVisible === false);
+        if (allInvisible) {
+          _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+            Event: _TelemetryConstants.TelemetryEvent.HiddenAdaptiveCardMessageReceived,
+            Description: "All elements in AdaptiveCard are invisible"
+          });
+          return true;
+        }
+      }
+    }
+    return false;
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async next(activity) {
+    if (this.applicable(activity)) {
+      return await this.apply(activity);
+    }
+    return activity;
+  }
+}
+exports.HiddenAdaptiveCardActivitySubscriber = HiddenAdaptiveCardActivitySubscriber;

package/lib/cjs/components/livechatwidget/common/chatDisconnectHelper.js

@@ -4,11 +4,11 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.handleChatDisconnect = void 0;
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
 var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
-var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
-var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatDisconnect = (props, state, setWebChatStyles) => {
   var _state$appStates, _state$domainStates, _state$domainStates$m, _props$webChatContain, _props$webChatContain2;

package/lib/cjs/components/livechatwidget/common/createAdapter.js

@@ -11,8 +11,14 @@ var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/c
 var _ChatAdapterShim = require("./ChatAdapterShim");
 var _PauseActivitySubscriber = require("./ActivitySubscriber/PauseActivitySubscriber");
 var _BotAuthActivitySubscriber = require("./ActivitySubscriber/BotAuthActivitySubscriber");
+var _HiddenAdaptiveCardActivitySubscriber = require("./ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber");
+const defaultBotAuthConfig = {
+  fetchBotAuthConfigRetries: 3,
+  fetchBotAuthConfigRetryInterval: 1000
+};
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const createAdapter = async chatSDK => {
+const createAdapter = async (chatSDK, props) => {
   const chatAdapterOptionalParams = {
     IC3Adapter: {
       options: {
@@ -38,9 +44,16 @@ const createAdapter = async chatSDK => {
   let adapter = await chatSDK.createChatAdapter(chatAdapterOptionalParams);
   //so far, there is no need to convert to the shim adapter when using visual tests
   if (chatSDK.isMockModeOn !== true) {
+    var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4;
+    const botAuthActivitySubscriberOptionalParams = {
+      fetchBotAuthConfigRetries: (props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.botAuthConfig) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.fetchBotAuthConfigRetries) || defaultBotAuthConfig.fetchBotAuthConfigRetries,
+      fetchBotAuthConfigRetryInterval: (props === null || props === void 0 ? void 0 : (_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : (_props$webChatContain4 = _props$webChatContain3.botAuthConfig) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.fetchBotAuthConfigRetryInterval) || defaultBotAuthConfig.fetchBotAuthConfigRetryInterval
+    };
     adapter = new _ChatAdapterShim.ChatAdapterShim(adapter);
     adapter.addSubscriber(new _PauseActivitySubscriber.PauseActivitySubscriber());
-    adapter.addSubscriber(new _BotAuthActivitySubscriber.BotAuthActivitySubscriber());
+    adapter.addSubscriber(new _BotAuthActivitySubscriber.BotAuthActivitySubscriber(botAuthActivitySubscriberOptionalParams));
+    // Remove this code after ICM ID:544623085 is fixed
+    adapter.addSubscriber(new _HiddenAdaptiveCardActivitySubscriber.HiddenAdaptiveCardActivitySubscriber());
     return adapter.chatAdapter;
   }
   return adapter;

package/lib/cjs/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -4,12 +4,13 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.createInternetConnectionChangeHandler = void 0;
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _Constants = require("../../../common/Constants");
 var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
 var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
-var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 const isInternetConnected = async () => {
   try {
     const response = await fetch(_Constants.Constants.internetConnectionTestUrl);
@@ -32,6 +33,9 @@ const createInternetConnectionChangeHandler = async () => {
         Event: _TelemetryConstants.TelemetryEvent.NetworkReconnected
       });
       _NotificationHandler.NotificationHandler.notifySuccess(_NotificationScenarios.NotificationScenarios.InternetConnection, _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.NetworkReconnected
+      });
     }
   };
 

package/lib/cjs/components/livechatwidget/common/createMarkdown.js

@@ -7,8 +7,8 @@ exports.createMarkdown = void 0;
 var _Constants = require("../../../common/Constants");
 var _markdownIt = _interopRequireDefault(require("markdown-it"));
 var _markdownItForInline = _interopRequireDefault(require("markdown-it-for-inline"));
-var _slackMarkdownIt = _interopRequireDefault(require("slack-markdown-it"));
 var _defaultMarkdownLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMarkdownLocalizedTexts");
+var _markdownHelper = require("./helpers/markdownHelper");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdownSupport) => {
@@ -19,7 +19,7 @@ const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdown
       linkify: true,
       breaks: !disableNewLineMarkdownSupport
     });
-    markdown.use(_slackMarkdownIt.default);
+    markdown = (0, _markdownHelper.addSlackMarkdownIt)(markdown);
   } else {
     markdown = new _markdownIt.default(_Constants.Constants.Zero, {
       html: true,

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -4,8 +4,8 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.prepareEndChat = exports.endVoiceVideoCallIfOngoing = exports.endChatStateCleanUp = exports.endChat = exports.closeChatStateCleanUp = exports.chatSDKStateCleanUp = exports.callingStateCleanUp = void 0;
-var _Constants = require("../../../common/Constants");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _Constants = require("../../../common/Constants");
 var _utils = require("../../../common/utils");
 var _renderSurveyHelpers = require("./renderSurveyHelpers");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
@@ -60,6 +60,13 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
     const postchatContext = (await (0, _renderSurveyHelpers.getPostChatContext)(chatSDK, state, dispatch)) ?? (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.postChatContext);
     if (postchatContext === undefined) {
       var _state$appStates2;
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.OnWidgetError,
+        payload: {
+          errorMessage: "Widget did not display post chat survey as getPostChatContext returned undefined."
+        }
+      });
+
       // For Customer intiated conversations, just close chat widget
       if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === _Constants.ConversationEndEntity.Customer) {
         _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -133,21 +140,25 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 exports.prepareEndChat = prepareEndChat;
 const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => {
   if (!skipEndChatSDK && chatSDK.conversation) {
+    var _inMemoryState$appSta;
+    const inMemoryState = (0, _createReducer.executeReducer)(state, {
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+      payload: null
+    });
+    const endChatOptionalParameters = {
+      isSessionEnded: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.chatDisconnectEventReceived
+    };
     try {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
       });
       //Get auth token again if chat continued for longer time, otherwise gets 401 error
       await (0, _authHelper.handleAuthentication)(chatSDK, props.chatConfig, props.getAuthToken);
-      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
+      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat(endChatOptionalParameters));
     } catch (ex) {
-      var _inMemoryState$appSta;
-      const inMemoryState = (0, _createReducer.executeReducer)(state, {
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
-        payload: null
-      });
+      var _inMemoryState$appSta2;
       // if the chat was disconnected or ended by the agent, we don't want to log the error
-      if (!(inMemoryState !== null && inMemoryState !== void 0 && (_inMemoryState$appSta = inMemoryState.appStates) !== null && _inMemoryState$appSta !== void 0 && _inMemoryState$appSta.chatDisconnectEventReceived)) {
+      if (!(inMemoryState !== null && inMemoryState !== void 0 && (_inMemoryState$appSta2 = inMemoryState.appStates) !== null && _inMemoryState$appSta2 !== void 0 && _inMemoryState$appSta2.chatDisconnectEventReceived)) {
         _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
           Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
           ExceptionDetails: {
@@ -164,7 +175,7 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
       }
       postMessageToOtherTab = false;
     } finally {
-      await endChatStateCleanUp(dispatch);
+      endChatStateCleanUp(dispatch);
     }
   }
   if (!skipCloseChat) {

package/lib/cjs/components/livechatwidget/common/helpers/markdownHelper.js

@@ -0,0 +1,23 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.addSlackMarkdownIt = void 0;
+var _slackMarkdownIt = _interopRequireDefault(require("slack-markdown-it"));
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+const addSlackMarkdownIt = markdown => {
+  try {
+    markdown.use(_slackMarkdownIt.default);
+  } catch (e) {
+    // this is to support the case when slack-markdown-it 
+    // transpiled code doesn't export default (webpack5)
+    if (_slackMarkdownIt.default.default.apply) {
+      markdown.use(_slackMarkdownIt.default.default);
+    } else {
+      console.error("Error while adding slackMarkdown plugin", e);
+    }
+  }
+  return markdown;
+};
+exports.addSlackMarkdownIt = addSlackMarkdownIt;

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -7,6 +7,7 @@ exports.initWebChatComposer = void 0;
 var _Constants = require("../../../common/Constants");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _utils = require("../../../common/utils");
+var _dompurify = _interopRequireDefault(require("dompurify"));
 var _HyperlinkTextOverrideRenderer = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/markdownrenderers/HyperlinkTextOverrideRenderer"));
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
@@ -22,8 +23,10 @@ var _conversationEndMiddleware = _interopRequireDefault(require("../../webchatco
 var _dataMaskingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware"));
 var _createMarkdown = require("./createMarkdown");
 var _maxMessageSizeValidator = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator"));
+var _messageSequenceIdOverrideMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageSequenceIdOverrideMiddleware"));
 var _messageTimestampMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware"));
 var _botframeworkWebchat = require("botframework-webchat");
+var _toastMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/toastMiddleware"));
 var _WebChatLogger = require("../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
 var _defaultAttachmentProps = require("../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps");
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
@@ -34,9 +37,6 @@ var _htmlPlayerMiddleware = _interopRequireDefault(require("../../webchatcontain
 var _htmlTextMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware"));
 var _preProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware"));
 var _sanitizationMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"));
-var _dompurify = _interopRequireDefault(require("dompurify"));
-var _messageSequenceIdOverrideMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageSequenceIdOverrideMiddleware"));
-var _toastMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/toastMiddleware"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initWebChatComposer = (props, state, dispatch, chatSDK, endChat) => {
@@ -106,7 +106,11 @@ const initWebChatComposer = (props, state, dispatch, chatSDK, endChat) => {
     markdownRenderers.forEach(renderer => {
       text = renderer.render(text);
     });
-    text = _dompurify.default.sanitize(text);
+    const config = {
+      FORBID_TAGS: ["form", "button", "script", "div"],
+      FORBID_ATTR: ["action"]
+    };
+    text = _dompurify.default.sanitize(text, config);
     return text;
   };
   function postDomPurifyActivities() {

package/lib/cjs/components/livechatwidget/common/persistentChatHelper.js

@@ -11,7 +11,8 @@ const shouldSetPreChatIfPersistentChat = async (chatSDK, conversationMode, showP
   let skipPreChat = false;
   if (persistentEnabled) {
     const reconnectableChatsParams = {
-      authenticatedUserToken: chatSDK.authenticatedUserToken
+      authenticatedUserToken: chatSDK.authenticatedUserToken,
+      requestId: chatSDK.requestId
     };
     try {
       const reconnectableChatsResponse = await chatSDK.OCClient.getReconnectableChats(reconnectableChatsParams);

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -206,10 +206,16 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
           exception: `Failed to setup startChat: ${error}`
         }
       });
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.OnWidgetError,
+        payload: {
+          errorMessage: error
+        }
+      });
       isStartChatSuccessful = false;
       throw error;
     }
-    await createAdapterAndSubscribe(chatSDK, dispatch, setAdapter);
+    await createAdapterAndSubscribe(chatSDK, dispatch, setAdapter, props);
 
     // Set app state to Active
     if (isStartChatSuccessful) {
@@ -260,10 +266,10 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.initStartChat = initStartChat;
-const createAdapterAndSubscribe = async (chatSDK, dispatch, setAdapter) => {
+const createAdapterAndSubscribe = async (chatSDK, dispatch, setAdapter, props) => {
   var _newAdapter$activity$;
   // New adapter creation
-  const newAdapter = await (0, _createAdapter.createAdapter)(chatSDK);
+  const newAdapter = await (0, _createAdapter.createAdapter)(chatSDK, props);
   setAdapter(newAdapter);
   const chatToken = await chatSDK.getChatToken();
   dispatch({

package/lib/cjs/components/livechatwidget/interfaces/IBotAuthActivitySubscriberOptionalParams.js

@@ -0,0 +1 @@
+"use strict";

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -155,6 +155,12 @@ const LiveChatWidgetStateful = props => {
         }
         return;
       }
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.OnWidgetError,
+        payload: {
+          errorMessage: "Chat found in cache but invalid as the conversation status is inactive."
+        }
+      });
     }
     if (isChatValid === false) {
       if (localState) {
@@ -274,6 +280,12 @@ const LiveChatWidgetStateful = props => {
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
           payload: _ConversationState.ConversationState.OutOfOffice
         });
+        _omnichannelChatComponents.BroadcastService.postMessage({
+          eventName: _TelemetryConstants.BroadcastEvent.OnWidgetError,
+          payload: {
+            errorMessage: "Out-of-office hours status is shown."
+          }
+        });
         return;
       }
       _omnichannelChatComponents.BroadcastService.postMessage({
@@ -354,6 +366,30 @@ const LiveChatWidgetStateful = props => {
         }
       }
     });
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.NetworkReconnected).subscribe(async () => {
+      var _window2, _window2$location;
+      if ((0, _utils.isThisSessionPopout)((_window2 = window) === null || _window2 === void 0 ? void 0 : (_window2$location = _window2.location) === null || _window2$location === void 0 ? void 0 : _window2$location.href)) {
+        return;
+      }
+      const conversationDetails = await (0, _utils.getConversationDetailsCall)(chatSDK);
+      if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === _Constants.LiveWorkItemState.WrapUp || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === _Constants.LiveWorkItemState.Closed) {
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
+          payload: true
+        });
+        const desc = "Chat disconnected due to timeout, user went offline or blocked the device (including closing laptop)";
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.ChatDisconnectThreadEventReceived,
+          Description: desc
+        });
+        _omnichannelChatComponents.BroadcastService.postMessage({
+          eventName: _TelemetryConstants.BroadcastEvent.OnWidgetError,
+          payload: {
+            errorMessage: desc
+          }
+        });
+      }
+    });
 
     /**
      * This will allow to sync multiple tabs to handle minimize and maximize state, 
@@ -671,11 +707,24 @@ const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   (0, _react2.useEffect)(() => {
+    var _inMemoryState$appSta5;
     const inMemoryState = (0, _createReducer.executeReducer)(state, {
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     (0, _chatDisconnectHelper.handleChatDisconnect)(props, inMemoryState, setWebChatStyles);
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta5 = inMemoryState.appStates) === null || _inMemoryState$appSta5 === void 0 ? void 0 : _inMemoryState$appSta5.chatDisconnectEventReceived;
+    if (chatDisconnectState && adapter) {
+      try {
+        adapter.end();
+        adapter.close();
+      } catch (e) {
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.EndingAdapterAfterDisconnectionError,
+          Description: _Constants.WidgetLoadCustomErrorString.CloseAdapterAfterDisconnectionErrorString
+        });
+      }
+    }
   }, [state.appStates.chatDisconnectEventReceived]);
 
   // if props state gets updates we need to update the renderingMiddlewareProps in the state