@microsoft/omnichannel-chat-widget 0.1.0-main.fb426ed → 1.0.0

package/lib/esm/contexts/common/ConversationState.js

@@ -1,5 +1,4 @@
 export let ConversationState;
-
 (function (ConversationState) {
   ConversationState[ConversationState["Prechat"] = 0] = "Prechat";
   ConversationState[ConversationState["Loading"] = 1] = "Loading";
@@ -8,6 +7,7 @@ export let ConversationState;
   ConversationState[ConversationState["ProactiveChat"] = 4] = "ProactiveChat";
   ConversationState[ConversationState["Active"] = 5] = "Active";
   ConversationState[ConversationState["InActive"] = 6] = "InActive";
-  ConversationState[ConversationState["Postchat"] = 7] = "Postchat";
-  ConversationState[ConversationState["Closed"] = 8] = "Closed";
+  ConversationState[ConversationState["PostchatLoading"] = 7] = "PostchatLoading";
+  ConversationState[ConversationState["Postchat"] = 8] = "Postchat";
+  ConversationState[ConversationState["Closed"] = 9] = "Closed";
 })(ConversationState || (ConversationState = {}));

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -1,5 +1,4 @@
 export let LiveChatWidgetActionType;
-
 (function (LiveChatWidgetActionType) {
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_ELEMENT_ID"] = 0] = "SET_WIDGET_ELEMENT_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RENDERING_MIDDLEWARE_PROPS"] = 1] = "SET_RENDERING_MIDDLEWARE_PROPS";
@@ -7,29 +6,38 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_GLOBAL_DIR"] = 3] = "SET_GLOBAL_DIR";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_MINIMIZED"] = 4] = "SET_MINIMIZED";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_STATE"] = 5] = "SET_CONVERSATION_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 7] = "SET_OUTSIDE_OPERATING_HOURS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 8] = "SET_PRE_CHAT_SURVEY_RESPONSE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 9] = "SET_CUSTOM_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 10] = "SET_SHOW_CONFIRMATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 11] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 12] = "SET_PRECHAT_RESPONSE_EMAIL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 13] = "SET_AUDIO_NOTIFICATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 14] = "SET_E2VV_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 15] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 16] = "SHOW_CALLING_CONTAINER";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 17] = "SET_INCOMING_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 18] = "DISABLE_VIDEO_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 19] = "DISABLE_LOCAL_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 20] = "DISABLE_REMOTE_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 21] = "SET_CHAT_TOKEN";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SKIP_CHAT_BUTTON_RENDERING"] = 22] = "SET_SKIP_CHAT_BUTTON_RENDERING";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 23] = "SET_PROACTIVE_CHAT_PARAMS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 24] = "SET_TELEMETRY_DATA";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 25] = "SET_RECONNECT_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 26] = "SET_UNREAD_MESSAGE_COUNT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 27] = "SET_FOCUS_CHAT_BUTTON";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 28] = "SET_CONVERSATION_ENDED_BY_AGENT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 29] = "SET_WIDGET_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 30] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT_ID"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILING"] = 7] = "SET_START_CHAT_FAILING";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 8] = "SET_OUTSIDE_OPERATING_HOURS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 9] = "SET_PRE_CHAT_SURVEY_RESPONSE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 10] = "SET_CUSTOM_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 11] = "SET_SHOW_CONFIRMATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 12] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 13] = "SET_PRECHAT_RESPONSE_EMAIL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 14] = "SET_AUDIO_NOTIFICATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 15] = "SET_E2VV_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 16] = "SET_POST_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 17] = "SHOW_CALLING_CONTAINER";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 18] = "SET_INCOMING_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 19] = "DISABLE_VIDEO_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 20] = "DISABLE_LOCAL_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 21] = "DISABLE_REMOTE_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 22] = "SET_CHAT_TOKEN";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_BUTTON_DISPLAY"] = 23] = "SET_START_CHAT_BUTTON_DISPLAY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 24] = "SET_PROACTIVE_CHAT_PARAMS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 25] = "SET_TELEMETRY_DATA";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 26] = "SET_RECONNECT_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 27] = "SET_UNREAD_MESSAGE_COUNT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 28] = "SET_FOCUS_CHAT_BUTTON";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 29] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 30] = "SET_CONVERSATION_ENDED_BY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 31] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 32] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 33] = "SET_BOT_OAUTH_SIGNIN_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 34] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 35] = "SET_WIDGET_INSTANCE_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 36] = "SET_LIVE_CHAT_CONFIG";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 37] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 38] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 39] = "SET_SHOULD_USE_BOT_SURVEY";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -1,12 +1,16 @@
 import { ConversationState } from "./ConversationState";
 import { defaultMiddlewareLocalizedTexts } from "../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
+import { getWidgetCacheId, isNullOrUndefined } from "../../common/utils";
+import { defaultClientDataStoreProvider } from "../../common/storage/default/defaultClientDataStoreProvider";
+import { Constants } from "../../common/Constants";
 export const getLiveChatWidgetContextInitialState = props => {
-  var _props$webChatContain;
-
-  if (props !== null && props !== void 0 && props.liveChatContextFromCache) {
-    return props === null || props === void 0 ? void 0 : props.liveChatContextFromCache;
+  var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps, _props$controlProps2, _props$webChatContain;
+  const widgetCacheId = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
+  const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.cacheTtlInMins) ?? Constants.CacheTtlInMinutes;
+  const initialState = defaultClientDataStoreProvider(cacheTtlInMins).getData(widgetCacheId, "localStorage");
+  if (!isNullOrUndefined(initialState)) {
+    return JSON.parse(initialState);
   }
-
   const LiveChatWidgetContextInitialState = {
     domainStates: {
       liveChatConfig: props.chatConfig,
@@ -19,18 +23,21 @@ export const getLiveChatWidgetContextInitialState = props => {
       telemetryInternalData: {},
       globalDir: "ltr",
       liveChatContext: undefined,
-      customContext: undefined
+      customContext: undefined,
+      widgetSize: undefined,
+      widgetInstanceId: "",
+      initialChatSdkRequestId: ""
     },
     appStates: {
       conversationState: ConversationState.Closed,
       isMinimized: false,
-      previousElementOnFocusBeforeModalOpen: null,
+      previousElementIdOnFocusBeforeModalOpen: null,
+      isStartChatFailing: false,
       outsideOperatingHours: false,
-      shouldShowPostChat: false,
       preChatResponseEmail: "",
       isAudioMuted: null,
       newMessage: false,
-      skipChatButtonRendering: false,
+      hideStartChatButton: false,
       reconnectId: undefined,
       proactiveChatStates: {
         proactiveChatBodyTitle: "",
@@ -39,7 +46,10 @@ export const getLiveChatWidgetContextInitialState = props => {
       },
       e2vvEnabled: false,
       unreadMessageCount: 0,
-      conversationEndedByAgent: false
+      conversationEndedByAgentEventReceived: false,
+      conversationEndedBy: undefined,
+      postChatWorkflowInProgress: false,
+      shouldUseBotSurvey: false
     },
     uiStates: {
       showConfirmationPane: false,

package/lib/esm/contexts/createReducer.js

@@ -1,236 +1,335 @@
 /* eslint-disable indent */
+
 import { LiveChatWidgetActionType } from "./common/LiveChatWidgetActionType";
 export const createReducer = () => {
   const reducer = (state, action) => {
     var _action$payload, _action$payload2, _action$payload3;
-
     switch (action.type) {
       case LiveChatWidgetActionType.SET_WIDGET_ELEMENT_ID:
-        return { ...state,
-          domainStates: { ...state.domainStates,
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
             widgetElementId: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_RENDERING_MIDDLEWARE_PROPS:
-        return { ...state,
-          domainStates: { ...state.domainStates,
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
             renderingMiddlewareProps: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_MIDDLEWARE_LOCALIZED_TEXTS:
-        return { ...state,
-          domainStates: { ...state.domainStates,
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
             middlewareLocalizedTexts: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_GLOBAL_DIR:
-        return { ...state,
-          domainStates: { ...state.domainStates,
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
             globalDir: action.payload === "ltr" || action.payload === "rtl" ? action.payload : "ltr"
           }
         };
-
       case LiveChatWidgetActionType.SET_MINIMIZED:
-        return { ...state,
-          appStates: { ...state.appStates,
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
             isMinimized: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_CONVERSATION_STATE:
-        return { ...state,
-          appStates: { ...state.appStates,
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
             conversationState: action.payload
           }
         };
-
+      case LiveChatWidgetActionType.SET_START_CHAT_FAILING:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            isStartChatFailing: action.payload
+          }
+        };
       case LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS:
-        return { ...state,
-          appStates: { ...state.appStates,
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
             outsideOperatingHours: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE:
-        return { ...state,
-          domainStates: { ...state.domainStates,
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
             preChatSurveyResponse: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_CUSTOM_CONTEXT:
-        return { ...state,
-          domainStates: { ...state.domainStates,
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
             // eslint-disable-next-line @typescript-eslint/no-explicit-any
             customContext: action.payload
           }
         };
-
-      case LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT:
-        return { ...state,
-          appStates: { ...state.appStates,
-            previousElementOnFocusBeforeModalOpen: action.payload
+      case LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT_ID:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            previousElementIdOnFocusBeforeModalOpen: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_SHOW_CONFIRMATION:
-        return { ...state,
-          uiStates: { ...state.uiStates,
+        return {
+          ...state,
+          uiStates: {
+            ...state.uiStates,
             showConfirmationPane: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT:
-        return { ...state,
-          domainStates: { ...state.domainStates,
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
             // eslint-disable-next-line @typescript-eslint/no-explicit-any
             postChatContext: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SHOW_CALLING_CONTAINER:
-        return { ...state,
-          uiStates: { ...state.uiStates,
+        return {
+          ...state,
+          uiStates: {
+            ...state.uiStates,
             showCallingPopup: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_INCOMING_CALL:
-        return { ...state,
-          uiStates: { ...state.uiStates,
+        return {
+          ...state,
+          uiStates: {
+            ...state.uiStates,
             isIncomingCall: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_FOCUS_CHAT_BUTTON:
-        return { ...state,
-          uiStates: { ...state.uiStates,
+        return {
+          ...state,
+          uiStates: {
+            ...state.uiStates,
             focusChatButton: action.payload
           }
         };
-
       case LiveChatWidgetActionType.DISABLE_VIDEO_CALL:
-        return { ...state,
-          uiStates: { ...state.uiStates,
+        return {
+          ...state,
+          uiStates: {
+            ...state.uiStates,
             disableVideoCall: action.payload
           }
         };
-
       case LiveChatWidgetActionType.DISABLE_LOCAL_VIDEO:
-        return { ...state,
-          uiStates: { ...state.uiStates,
+        return {
+          ...state,
+          uiStates: {
+            ...state.uiStates,
             disableSelfVideo: action.payload
           }
         };
-
       case LiveChatWidgetActionType.DISABLE_REMOTE_VIDEO:
-        return { ...state,
-          uiStates: { ...state.uiStates,
+        return {
+          ...state,
+          uiStates: {
+            ...state.uiStates,
             disableRemoteVideo: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_CHAT_TOKEN:
-        return { ...state,
-          domainStates: { ...state.domainStates,
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
             // eslint-disable-next-line @typescript-eslint/no-explicit-any
             chatToken: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_SHOW_EMAIL_TRANSCRIPT_PANE:
-        return { ...state,
-          uiStates: { ...state.uiStates,
+        return {
+          ...state,
+          uiStates: {
+            ...state.uiStates,
             showEmailTranscriptPane: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_PRECHAT_RESPONSE_EMAIL:
-        return { ...state,
-          appStates: { ...state.appStates,
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
             preChatResponseEmail: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION:
-        return { ...state,
-          appStates: { ...state.appStates,
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
             isAudioMuted: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_E2VV_ENABLED:
-        return { ...state,
-          appStates: { ...state.appStates,
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
             e2vvEnabled: action.payload
           }
         };
-
-      case LiveChatWidgetActionType.SET_SKIP_CHAT_BUTTON_RENDERING:
-        return { ...state,
-          appStates: { ...state.appStates,
-            skipChatButtonRendering: action.payload
+      case LiveChatWidgetActionType.SET_START_CHAT_BUTTON_DISPLAY:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            hideStartChatButton: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS:
-        return { ...state,
-          appStates: { ...state.appStates,
-            proactiveChatStates: { ...state.appStates.proactiveChatStates,
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            proactiveChatStates: {
+              ...state.appStates.proactiveChatStates,
               proactiveChatBodyTitle: (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.proactiveChatBodyTitle,
               proactiveChatEnablePrechat: (_action$payload2 = action.payload) === null || _action$payload2 === void 0 ? void 0 : _action$payload2.proactiveChatEnablePrechat,
               proactiveChatInNewWindow: (_action$payload3 = action.payload) === null || _action$payload3 === void 0 ? void 0 : _action$payload3.proactiveChatInNewWindow
             }
           }
         };
-
       case LiveChatWidgetActionType.SET_TELEMETRY_DATA:
-        return { ...state,
-          domainStates: { ...state.domainStates,
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
             telemetryInternalData: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_RECONNECT_ID:
-        return { ...state,
-          appStates: { ...state.appStates,
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
             reconnectId: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT:
-        return { ...state,
-          appStates: { ...state.appStates,
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
             unreadMessageCount: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT:
-        return { ...state,
-          domainStates: { ...state.domainStates,
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
             // eslint-disable-next-line @typescript-eslint/no-explicit-any
             liveChatContext: action.payload
           }
         };
-
       case LiveChatWidgetActionType.SET_WIDGET_STATE:
-        return { ...action.payload
+        return {
+          ...action.payload
         };
-
-      case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT:
-        return { ...state,
-          appStates: { ...state.appStates,
-            conversationEndedByAgent: action.payload
+      case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            conversationEndedByAgentEventReceived: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            conversationEndedBy: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_WIDGET_SIZE:
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            widgetSize: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID:
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            widgetInstanceId: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_LIVE_CHAT_CONFIG:
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            liveChatConfig: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            postChatWorkflowInProgress: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_INITIAL_CHAT_SDK_REQUEST_ID:
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
+            initialChatSdkRequestId: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            shouldUseBotSurvey: action.payload
           }
         };
-
       default:
         return state;
     }
   };
-
   return reducer;
 };

package/lib/esm/controller/componentController.js

@@ -1,7 +1,8 @@
 import { ConversationState } from "../contexts/common/ConversationState";
 export const shouldShowChatButton = state => {
-  return state.appStates.isMinimized || state.appStates.conversationState === ConversationState.Closed;
+  return (state.appStates.isMinimized || state.appStates.conversationState === ConversationState.Closed) && state.appStates.hideStartChatButton === false; // Do not show chat button in case of popout
 };
+
 export const shouldShowProactiveChatPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.ProactiveChat;
 };
@@ -9,7 +10,7 @@ export const shouldShowHeader = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState !== ConversationState.Closed && state.appStates.conversationState !== ConversationState.ProactiveChat;
 };
 export const shouldShowFooter = state => {
-  return !state.appStates.isMinimized && (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive);
+  return !state.appStates.isMinimized && (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive || state.appStates.conversationState === ConversationState.Postchat);
 };
 export const shouldShowEmailTranscriptPane = state => {
   return state.uiStates.showEmailTranscriptPane;
@@ -18,13 +19,13 @@ export const shouldShowWebChatContainer = state => {
   return state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive;
 };
 export const shouldShowLoadingPane = state => {
-  return !state.appStates.isMinimized && !state.appStates.shouldShowPostChat && state.appStates.conversationState === ConversationState.Loading;
+  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Loading;
 };
 export const shouldShowReconnectChatPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.ReconnectChat;
 };
 export const shouldShowPostChatLoadingPane = state => {
-  return !state.appStates.isMinimized && state.appStates.shouldShowPostChat && state.appStates.conversationState === ConversationState.Loading;
+  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.PostchatLoading;
 };
 export const shouldShowOutOfOfficeHoursPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.OutOfOffice;

package/lib/esm/hooks/useChatAdapterStore.js

@@ -1,15 +1,11 @@
 import { ChatAdapterStore } from "../contexts/ChatAdapterStore";
 import { useContext } from "react";
-
 const useChatAdapterStore = () => {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const adapter = useContext(ChatAdapterStore);
-
   if (!adapter) {
     throw new Error("This hook can only be used on component that is descendants of <ChatAdapterStore.Provider>");
   }
-
   return adapter;
 };
-
 export default useChatAdapterStore;

package/lib/esm/hooks/useChatContextStore.js

@@ -1,14 +1,10 @@
 import { useContext } from "react";
 import { ChatContextStore } from "../contexts/ChatContextStore";
-
 const useChatContextStore = () => {
   const context = useContext(ChatContextStore);
-
   if (!context) {
     throw new Error("This hook can only be used on component that is descendants of <ChatContextStore.Provider>");
   }
-
   return context;
 };
-
 export default useChatContextStore;