@microsoft/omnichannel-chat-widget 0.1.0-main.fb426ed → 1.0.0

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -4,230 +4,245 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.default = exports.LiveChatWidgetStateful = void 0;
-
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
-
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
-
 var _react = require("@fluentui/react");
-
 var _react2 = _interopRequireWildcard(require("react"));
-
-var _utils = require("../../../common/utils");
-
-var _reconnectChatHelper = require("../common/reconnectChatHelper");
-
 var _startChat = require("../common/startChat");
-
+var _utils = require("../../../common/utils");
+var _endChat = require("../common/endChat");
 var _componentController = require("../../../controller/componentController");
-
+var _ActivityStreamHandler = require("../common/ActivityStreamHandler");
 var _CallingContainerStateful = _interopRequireDefault(require("../../callingcontainerstateful/CallingContainerStateful"));
-
 var _ChatButtonStateful = _interopRequireDefault(require("../../chatbuttonstateful/ChatButtonStateful"));
-
 var _botframeworkWebchat = require("botframework-webchat");
-
 var _ConfirmationPaneStateful = _interopRequireDefault(require("../../confirmationpanestateful/ConfirmationPaneStateful"));
-
 var _ConversationState = require("../../../contexts/common/ConversationState");
-
 var _DataStoreManager = require("../../../common/contextDataStore/DataStoreManager");
-
+var _Constants = require("../../../common/Constants");
 var _EmailTranscriptPaneStateful = _interopRequireDefault(require("../../emailtranscriptpanestateful/EmailTranscriptPaneStateful"));
-
 var _HeaderStateful = _interopRequireDefault(require("../../headerstateful/HeaderStateful"));
-
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-
 var _LoadingPaneStateful = _interopRequireDefault(require("../../loadingpanestateful/LoadingPaneStateful"));
-
 var _OOOHPaneStateful = _interopRequireDefault(require("../../ooohpanestateful/OOOHPaneStateful"));
-
 var _PostChatLoadingPaneStateful = _interopRequireDefault(require("../../postchatloadingpanestateful/PostChatLoadingPaneStateful"));
-
 var _PostChatSurveyPaneStateful = _interopRequireDefault(require("../../postchatsurveypanestateful/PostChatSurveyPaneStateful"));
-
 var _PreChatSurveyPaneStateful = _interopRequireDefault(require("../../prechatsurveypanestateful/PreChatSurveyPaneStateful"));
-
 var _ProactiveChatPaneStateful = _interopRequireDefault(require("../../proactivechatpanestateful/ProactiveChatPaneStateful"));
-
 var _ReconnectChatPaneStateful = _interopRequireDefault(require("../../reconnectchatpanestateful/ReconnectChatPaneStateful"));
-
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
-
 var _WebChatContainerStateful = _interopRequireDefault(require("../../webchatcontainerstateful/WebChatContainerStateful"));
-
 var _createFooter = require("../common/createFooter");
-
 var _createInternetConnectionChangeHandler = require("../common/createInternetConnectionChangeHandler");
-
+var _defaultClientDataStoreProvider = require("../../../common/storage/default/defaultClientDataStoreProvider");
+var _defaultScrollBarProps = require("../common/defaultProps/defaultScrollBarProps");
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
-
 var _disposeTelemetryLoggers = require("../common/disposeTelemetryLoggers");
-
-var _endChat = require("../common/endChat");
-
 var _getGeneralStylesForButton = require("../common/getGeneralStylesForButton");
-
 var _initCallingSdk = require("../common/initCallingSdk");
-
 var _initConfirmationPropsComposer = require("../common/initConfirmationPropsComposer");
-
 var _initWebChatComposer = require("../common/initWebChatComposer");
-
+var _defaultCacheManager = require("../../../common/storage/default/defaultCacheManager");
 var _registerTelemetryLoggers = require("../common/registerTelemetryLoggers");
-
 var _setPostChatContextAndLoadSurvey = require("../common/setPostChatContextAndLoadSurvey");
-
 var _startProactiveChat = require("../common/startProactiveChat");
-
 var _useChatAdapterStore = _interopRequireDefault(require("../../../hooks/useChatAdapterStore"));
-
 var _useChatContextStore = _interopRequireDefault(require("../../../hooks/useChatContextStore"));
-
 var _useChatSDKStore = _interopRequireDefault(require("../../../hooks/useChatSDKStore"));
-
+var _ConversationEndEntity = require("../../../contexts/common/ConversationEndEntity");
+var _agentEndConversationHelper = require("../common/agentEndConversationHelper");
+var _reconnectChatHelper = require("../common/reconnectChatHelper");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
-
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
-
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
-
-function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
-
+function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
 const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps5, _props$componentOverr, _props$controlProps6, _props$componentOverr2, _props$controlProps7, _props$componentOverr3, _props$controlProps8, _props$componentOverr4, _props$controlProps9, _props$componentOverr5, _props$controlProps10, _props$componentOverr6, _props$controlProps11, _props$componentOverr7, _props$controlProps12, _props$controlProps13, _props$componentOverr8, _props$controlProps14, _props$componentOverr9, _props$controlProps15, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
-
-  const [state, dispatch] = (0, _useChatContextStore.default)(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps15, _props$controlProps16, _props$componentOverr, _props$controlProps17, _props$componentOverr2, _props$controlProps18, _props$componentOverr3, _props$controlProps19, _props$componentOverr4, _props$controlProps20, _props$componentOverr5, _props$controlProps21, _props$componentOverr6, _props$controlProps22, _props$componentOverr7, _props$controlProps23, _props$controlProps24, _props$componentOverr8, _props$controlProps25, _props$componentOverr9, _props$controlProps26, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
+  const [state, dispatch] = (0, _useChatContextStore.default)();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = (0, _useChatAdapterStore.default)();
-  const [webChatStyles, setWebChatStyles] = (0, _react2.useState)({ ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles,
+  const [webChatStyles, setWebChatStyles] = (0, _react2.useState)({
+    ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
-  }); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-  const chatSDK = (0, _useChatSDKStore.default)(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+  });
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const chatSDK = (0, _useChatSDKStore.default)();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [voiceVideoCallingSDK, setVoiceVideoCallingSDK] = (0, _react2.useState)(undefined);
   const {
     Composer
   } = _botframeworkWebchat.Components;
   const canStartProactiveChat = (0, _react2.useRef)(true);
-  const canEndChat = (0, _react2.useRef)(true); // Process general styles
 
+  // Process general styles
   const generalStyles = {
     root: Object.assign({}, (0, _getGeneralStylesForButton.getGeneralStylesForButton)(state), (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyles)
   };
+
+  //Scrollbar styles
+  const scrollbarProps = Object.assign({}, _defaultScrollBarProps.defaultScrollBarProps, props === null || props === void 0 ? void 0 : props.scrollBarProps);
+  const broadcastServiceChannelName = (0, _utils.getBroadcastChannelName)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.widgetId, ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
+  (0, _omnichannelChatComponents.BroadcastServiceInitialize)(broadcastServiceChannelName);
   _TelemetryManager.TelemetryTimers.LcwLoadToChatButtonTimer = (0, _utils.createTimer)();
-  const widgetElementId = ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.id) || "oc-lcw";
+  const widgetElementId = ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.id) || "oc-lcw";
   const currentMessageCountRef = (0, _react2.useRef)(0);
-  (0, _react2.useEffect)(() => {
-    var _props$controlProps2, _props$controlProps3, _props$reconnectChatP, _props$controlProps4, _props$chatConfig, _props$chatConfig$Cha, _state$domainStates;
+  let widgetStateEventName = "";
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let optionalParams;
+  let activeCachedChatExist = false;
+  const setOptionalParams = () => {
+    var _state$appStates, _state$domainStates;
+    if (!(0, _utils.isUndefinedOrEmpty)((_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.reconnectId)) {
+      activeCachedChatExist = true;
+      optionalParams = {
+        reconnectId: state.appStates.reconnectId
+      };
+    } else if (!(0, _utils.isUndefinedOrEmpty)((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext)) {
+      var _state$domainStates2;
+      activeCachedChatExist = true;
+      optionalParams = {
+        liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
+      };
+    } else {
+      activeCachedChatExist = false;
+      optionalParams = {};
+    }
+  };
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const startChat = async (props, localState) => {
+    let isChatValid = false;
 
+    //Start a chat from cache/reconnectid
+    if (activeCachedChatExist === true) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.Loading
+      });
+      if (localState) {
+        localState.appStates.conversationState = _ConversationState.ConversationState.Loading;
+      }
+
+      //Check if conversation state is not in wrapup or closed state
+      isChatValid = await (0, _startChat.checkIfConversationStillValid)(chatSDK, dispatch, state);
+      if (isChatValid === true) {
+        //Check if reconnect enabled
+        if ((0, _reconnectChatHelper.isReconnectEnabled)(props.chatConfig) === true) {
+          await (0, _reconnectChatHelper.handleChatReconnect)(chatSDK, props, dispatch, setAdapter, _startChat.initStartChat, state);
+          // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
+          if (state.appStates.conversationState === _ConversationState.ConversationState.Active || state.appStates.conversationState === _ConversationState.ConversationState.ReconnectChat) {
+            return;
+          }
+        }
+        await (0, _startChat.initStartChat)(chatSDK, dispatch, setAdapter, props, optionalParams);
+        return;
+      }
+    }
+    if (isChatValid === false) {
+      if (localState) {
+        await (0, _startChat.setPreChatAndInitiateChat)(chatSDK, dispatch, setAdapter, undefined, undefined, localState, props);
+        return;
+      } else {
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: _ConversationState.ConversationState.Closed
+        });
+      }
+    }
+  };
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const setupClientDataStore = () => {
+    // Add default localStorage support for widget
+    if (props.contextDataStore === undefined) {
+      var _props$controlProps3, _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps4;
+      const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.cacheTtlInMins) ?? _Constants.Constants.CacheTtlInMinutes;
+      _DataStoreManager.DataStoreManager.clientDataStore = (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)(cacheTtlInMins);
+      (0, _defaultCacheManager.registerBroadcastServiceForLocalStorage)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.widgetInstanceId) ?? "", cacheTtlInMins);
+    } else {
+      _DataStoreManager.DataStoreManager.clientDataStore = props.contextDataStore;
+    }
+  };
+  (0, _react2.useEffect)(() => {
+    var _props$controlProps5, _props$controlProps6, _props$controlProps7, _props$chatConfig, _props$chatConfig$Liv, _props$controlProps9, _props$chatConfig2, _props$chatConfig2$Ch;
+    setupClientDataStore();
     (0, _registerTelemetryLoggers.registerTelemetryLoggers)(props, dispatch);
     (0, _createInternetConnectionChangeHandler.createInternetConnectionChangeHandler)();
-    _DataStoreManager.DataStoreManager.clientDataStore = props.contextDataStore ?? undefined;
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_ELEMENT_ID,
       payload: widgetElementId
     });
     dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SKIP_CHAT_BUTTON_RENDERING,
-      payload: ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.skipChatButtonRendering) || false
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_START_CHAT_BUTTON_DISPLAY,
+      payload: ((_props$controlProps5 = props.controlProps) === null || _props$controlProps5 === void 0 ? void 0 : _props$controlProps5.hideStartChatButton) || false
     });
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_E2VV_ENABLED,
       payload: false
     });
-    (0, _initCallingSdk.initCallingSdk)(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
-      sdkCreated && dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_E2VV_ENABLED,
-        payload: true
+    if ((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.widgetInstanceId && !(0, _utils.isNullOrEmptyString)((_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId)) {
+      var _props$controlProps8;
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID,
+        payload: (_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.widgetInstanceId
       });
-    });
-
-    if (!((_props$controlProps3 = props.controlProps) !== null && _props$controlProps3 !== void 0 && _props$controlProps3.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
-      var _props$reconnectChatP2;
-
-      (0, _reconnectChatHelper.startUnauthenticatedReconnectChat)(chatSDK, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, _startChat.initStartChat);
-    } // Initialize global dir
-
+    }
+    if (((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_callingoptions) !== _Constants.E2VVOptions.NoCalling) {
+      (0, _initCallingSdk.initCallingSdk)(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
+        sdkCreated && dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_E2VV_ENABLED,
+          payload: true
+        });
+      });
+    }
 
-    const globalDir = ((_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.dir) ?? (0, _utils.getLocaleDirection)((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Cha = _props$chatConfig.ChatWidgetLanguage) === null || _props$chatConfig$Cha === void 0 ? void 0 : _props$chatConfig$Cha.msdyn_localeid);
+    // Initialize global dir
+    const globalDir = ((_props$controlProps9 = props.controlProps) === null || _props$controlProps9 === void 0 ? void 0 : _props$controlProps9.dir) ?? (0, _utils.getLocaleDirection)((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Ch = _props$chatConfig2.ChatWidgetLanguage) === null || _props$chatConfig2$Ch === void 0 ? void 0 : _props$chatConfig2$Ch.msdyn_localeid);
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_GLOBAL_DIR,
       payload: globalDir
     });
+    setOptionalParams();
 
-    if ((_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.liveChatContext) {
-      var _state$domainStates2;
-
-      const optionalParams = {
-        liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
-      };
-      (0, _startChat.initStartChat)(chatSDK, dispatch, setAdapter, optionalParams);
+    // Unauth chat
+    if (state.appStates.hideStartChatButton === false) {
+      startChat(props);
     }
   }, []);
-  (0, _react2.useEffect)(() => {
-    if (state.appStates.skipChatButtonRendering) {
-      var _props$reconnectChatP3;
-
-      if ((_props$reconnectChatP3 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP3 !== void 0 && _props$reconnectChatP3.reconnectId && !state.appStates.reconnectId) {
-        var _props$reconnectChatP4, _props$reconnectChatP5;
-
-        (0, _reconnectChatHelper.handleUnauthenticatedReconnectChat)(chatSDK, dispatch, setAdapter, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, _startChat.initStartChat, (_props$reconnectChatP5 = props.reconnectChatPaneProps) === null || _props$reconnectChatP5 === void 0 ? void 0 : _props$reconnectChatP5.redirectInSameWindow);
-      } else {
-        (0, _reconnectChatHelper.getReconnectIdForAuthenticatedChat)(props, chatSDK).then(authReconnectId => {
-          if (authReconnectId && !state.appStates.reconnectId) {
-            dispatch({
-              type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
-              payload: authReconnectId
-            });
-            dispatch({
-              type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: _ConversationState.ConversationState.ReconnectChat
-            });
-          } else {
-            const chatStartedSkippingChatButtonRendering = {
-              eventName: _TelemetryConstants.BroadcastEvent.StartChatSkippingChatButtonRendering
-            };
-
-            _omnichannelChatComponents.BroadcastService.postMessage(chatStartedSkippingChatButtonRendering);
 
-            dispatch({
-              type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: _ConversationState.ConversationState.Loading
-            });
-            (0, _startChat.initStartChat)(chatSDK, dispatch, setAdapter);
-          }
-        });
-      }
+  // useEffect for when skip chat button rendering
+  (0, _react2.useEffect)(() => {
+    if (state.appStates.hideStartChatButton === true) {
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
+      });
+      //Pass the state to avoid getting stale state
+      startChat(props, state);
     }
-  }, [state.appStates.skipChatButtonRendering]);
+  }, [state.appStates.hideStartChatButton]);
+
+  // useEffect for custom context
   (0, _react2.useEffect)(() => {
+    var _chatSDK$omnichannelC8, _chatSDK$omnichannelC9, _props$controlProps13;
     // Add the custom context on receiving the SetCustomContext event
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.SetCustomContext).subscribe(msg => {
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.CustomContextReceived,
         Description: "CustomContext received."
       });
-
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
         payload: msg === null || msg === void 0 ? void 0 : msg.payload
       });
     });
-
-    _omnichannelChatComponents.BroadcastService.getMessageByEventName("StartProactiveChat").subscribe(msg => {
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartProactiveChat).subscribe(msg => {
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.StartProactiveChatEventReceived,
         Description: "Start proactive chat event received."
       });
-
-      if (canStartProactiveChat.current) {
+      if (canStartProactiveChat.current === true) {
         var _msg$payload, _msg$payload2, _msg$payload3;
-
         (0, _startProactiveChat.startProactiveChat)(dispatch, msg === null || msg === void 0 ? void 0 : (_msg$payload = msg.payload) === null || _msg$payload === void 0 ? void 0 : _msg$payload.notificationConfig, msg === null || msg === void 0 ? void 0 : (_msg$payload2 = msg.payload) === null || _msg$payload2 === void 0 ? void 0 : _msg$payload2.enablePreChat, msg === null || msg === void 0 ? void 0 : (_msg$payload3 = msg.payload) === null || _msg$payload3 === void 0 ? void 0 : _msg$payload3.inNewWindow);
       } else {
         _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -235,74 +250,168 @@ const LiveChatWidgetStateful = props => {
           Description: "Start proactive chat method called, when chat was already triggered."
         });
       }
-    }); // start chat from SDK Event
+    });
 
+    // Toggle chat visibility
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.HideChatVisibilityChangeEvent).subscribe(event => {
+      var _event$payload;
+      if ((event === null || event === void 0 ? void 0 : (_event$payload = event.payload) === null || _event$payload === void 0 ? void 0 : _event$payload.isChatHidden) !== undefined) {
+        var _event$payload2, _props$controlProps10;
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.ChatVisibilityChanged,
+          Description: "Chat visibility changed to " + (event === null || event === void 0 ? void 0 : (_event$payload2 = event.payload) === null || _event$payload2 === void 0 ? void 0 : _event$payload2.isChatHidden)
+        });
+        if ((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideStartChatButton) {
+          var _event$payload3;
+          dispatch({
+            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
+            payload: event === null || event === void 0 ? void 0 : (_event$payload3 = event.payload) === null || _event$payload3 === void 0 ? void 0 : _event$payload3.isChatHidden
+          });
+        }
+      }
+    });
 
-    _omnichannelChatComponents.BroadcastService.getMessageByEventName("StartChat").subscribe(() => {
+    // Start chat from SDK Event
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartChat).subscribe(() => {
+      var _chatSDK$omnichannelC4, _chatSDK$omnichannelC5, _props$controlProps11;
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.StartChatEventRecevied,
         Description: "Start chat event received."
       });
+      const persistedState = (0, _utils.getStateFromCache)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
+
+      // Chat not found in cache
+      if (persistedState === undefined) {
+        _omnichannelChatComponents.BroadcastService.postMessage({
+          eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
+        });
+        (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter);
+        return;
+      }
 
-      if (state.appStates.isMinimized) {
+      // Chat exist in cache
+      if (persistedState) {
+        var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4;
+        // Only initiate new chat if widget state in cache in one of the followings
+        if (persistedState.appStates.conversationState === _ConversationState.ConversationState.Closed || persistedState.appStates.conversationState === _ConversationState.ConversationState.InActive || persistedState.appStates.conversationState === _ConversationState.ConversationState.Postchat) {
+          _omnichannelChatComponents.BroadcastService.postMessage({
+            eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
+          });
+          (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter);
+          return;
+        }
+
+        // If minimized, maximize the chat
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
         });
-      } else {
-        (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter);
+        _omnichannelChatComponents.BroadcastService.postMessage({
+          eventName: _TelemetryConstants.BroadcastEvent.MaximizeChat,
+          payload: {
+            height: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.widgetSize) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.height,
+            width: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai3 = persistedState.domainStates) === null || _persistedState$domai3 === void 0 ? void 0 : (_persistedState$domai4 = _persistedState$domai3.widgetSize) === null || _persistedState$domai4 === void 0 ? void 0 : _persistedState$domai4.width
+          }
+        });
       }
-    }); // end chat from SDK Event
-
+    });
 
-    _omnichannelChatComponents.BroadcastService.getMessageByEventName("EndChat").subscribe(async () => {
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-        Event: _TelemetryConstants.TelemetryEvent.EndChatEventReceived,
-        Description: "End chat event received."
+    // End chat
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.InitiateEndChat).subscribe(async () => {
+      if (state.appStates.hideStartChatButton === false) {
+        var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps12;
+        // This is to ensure to get latest state from cache in multitab
+        const persistedState = (0, _utils.getStateFromCache)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "");
+        if (persistedState && persistedState.appStates.conversationState === _ConversationState.ConversationState.Active) {
+          (0, _endChat.prepareEndChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+        } else {
+          const skipEndChatSDK = true;
+          const skipCloseChat = false;
+          (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+        }
+      }
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.CloseChat
       });
+    });
 
-      if (canEndChat.current) {
-        (0, _endChat.prepareEndChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
-      } else {
-        const skipEndChatSDK = true;
-        const skipCloseChat = false;
-        (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
-      }
+    // End chat on browser unload
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.InitiateEndChatOnBrowserUnload).subscribe(() => {
+      initiateEndChatOnBrowserUnload();
     });
 
-    window.addEventListener("beforeunload", () => {
-      (0, _disposeTelemetryLoggers.disposeTelemetryLoggers)();
+    // Listen to end chat event from other tabs
+    const endChatEventName = (0, _utils.getWidgetEndChatEventName)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC9 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC9 === void 0 ? void 0 : _chatSDK$omnichannelC9.widgetId, ((_props$controlProps13 = props.controlProps) === null || _props$controlProps13 === void 0 ? void 0 : _props$controlProps13.widgetInstanceId) ?? "");
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(endChatEventName).subscribe(async () => {
+      (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+      return;
     });
 
-    if (state.appStates.conversationEndedByAgent) {
+    // When conversation ended by agent
+    if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Agent) {
       (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
     }
-  }, []);
-  (0, _react2.useEffect)(() => {
-    canStartProactiveChat.current = state.appStates.conversationState === _ConversationState.ConversationState.Closed;
-    canEndChat.current = state.appStates.conversationState === _ConversationState.ConversationState.Active;
 
-    if (state.appStates.conversationState === _ConversationState.ConversationState.Active) {
-      chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
-        _omnichannelChatComponents.BroadcastService.postMessage({
-          eventName: _TelemetryConstants.BroadcastEvent.NewMessageNotification
-        });
+    //Listen to WidgetSize, used for minimize to maximize
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName("WidgetSize").subscribe(msg => {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_SIZE,
+        payload: msg === null || msg === void 0 ? void 0 : msg.payload
       });
-    } // Track the message count
-
+    });
 
+    // Reset state variables
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.RaiseErrorEvent).subscribe(() => {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONFIG,
+        payload: undefined
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
+        payload: undefined
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
+    });
+    return () => {
+      (0, _disposeTelemetryLoggers.disposeTelemetryLoggers)();
+    };
+  }, []);
+  (0, _react2.useEffect)(() => {
+    // On new message
     if (state.appStates.conversationState === _ConversationState.ConversationState.Active) {
       chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
+        // Track the message count
         currentMessageCountRef.current++;
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
           payload: currentMessageCountRef.current + 1
         });
+
+        // New message notification
+        _omnichannelChatComponents.BroadcastService.postMessage({
+          eventName: _TelemetryConstants.BroadcastEvent.NewMessageNotification
+        });
       });
     }
-  }, [state.appStates.conversationState]); // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
+  }, [state.appStates.conversationState]);
+  (0, _react2.useEffect)(() => {
+    canStartProactiveChat.current = state.appStates.conversationState === _ConversationState.ConversationState.Closed && !state.appStates.proactiveChatStates.proactiveChatInNewWindow;
+  }, [state.appStates.conversationState, state.appStates.proactiveChatStates.proactiveChatInNewWindow]);
 
+  // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
   (0, _react2.useEffect)(() => {
+    if (state.appStates.isMinimized) {
+      _ActivityStreamHandler.ActivityStreamHandler.cork();
+    } else {
+      setTimeout(() => _ActivityStreamHandler.ActivityStreamHandler.uncork(), 500);
+    }
     currentMessageCountRef.current = -1;
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
@@ -313,86 +422,148 @@ const LiveChatWidgetStateful = props => {
       eventName: _TelemetryConstants.BroadcastEvent.UnreadMessageCount,
       payload: 0
     };
-
     _omnichannelChatComponents.BroadcastService.postMessage(customEvent);
-  }, [state.appStates.isMinimized]); // Broadcast the UnreadMessageCount state on any change.
+  }, [state.appStates.isMinimized]);
 
+  // Broadcast the UnreadMessageCount state on any change.
   (0, _react2.useEffect)(() => {
-    if (state.appStates.isMinimized && state.appStates.unreadMessageCount > 0) {
+    if (state.appStates.isMinimized === true && state.appStates.unreadMessageCount > 0) {
       const customEvent = {
         elementType: _omnichannelChatComponents.ElementType.Custom,
         eventName: _TelemetryConstants.BroadcastEvent.UnreadMessageCount,
         payload: `${state.appStates.unreadMessageCount}`
       };
-
       _omnichannelChatComponents.BroadcastService.postMessage(customEvent);
     }
   }, [state.appStates.unreadMessageCount]);
   (0, _react2.useEffect)(() => {
     var _props$webChatContain2;
-
-    setWebChatStyles({ ...webChatStyles,
+    setWebChatStyles({
+      ...webChatStyles,
       ...((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.webChatStyles)
     });
   }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]);
-  const webChatProps = (0, _initWebChatComposer.initWebChatComposer)(props, chatSDK, state, dispatch, setWebChatStyles);
-
-  const setPostChatContextRelay = () => (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
-  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat) => (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
-  const prepareEndChatRelay = (adapter, state) => (0, _endChat.prepareEndChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
-
-  const prepareStartChatRelay = () => (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
-  const initStartChatRelay = (optionalParams, persistedState) => (0, _startChat.initStartChat)(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
-
-  const confirmationPaneProps = (0, _initConfirmationPropsComposer.initConfirmationPropsComposer)(props); // publish chat widget state
 
+  // Publish chat widget state
   (0, _react2.useEffect)(() => {
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps14;
+    // Only activate these windows events when conversation state is active and chat widget is in popout mode
+    // Ghost chat scenarios
+    /* COMMENTING THIS CODE FOR PARITY WITH OLD LCW
+    if (state.appStates.conversationState === ConversationState.Active &&
+        props.controlProps?.hideStartChatButton === true) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        
+        window.onbeforeunload = function () {
+            const prompt = Constants.BrowserUnloadConfirmationMessage;
+            return prompt;
+        };
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        window.onunload = function () {
+            initiateEndChatOnBrowserUnload();
+        };
+    }*/
+
+    widgetStateEventName = (0, _utils.getWidgetCacheId)(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps14 = props.controlProps) === null || _props$controlProps14 === void 0 ? void 0 : _props$controlProps14.widgetInstanceId) ?? "");
     const chatWidgetStateChangeEvent = {
-      eventName: _TelemetryConstants.BroadcastEvent.ChatWidgetStateChanged,
-      payload: { ...state
+      eventName: widgetStateEventName,
+      payload: {
+        ...state
       }
     };
-
     _omnichannelChatComponents.BroadcastService.postMessage(chatWidgetStateChangeEvent);
   }, [state]);
-  return /*#__PURE__*/_react2.default.createElement(Composer, _extends({}, webChatProps, {
+
+  // Initiate End chat from a single point
+  (0, _react2.useEffect)(() => {
+    if (state.appStates.conversationEndedBy !== undefined) {
+      (0, _endChat.prepareEndChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+    }
+  }, [state.appStates.conversationEndedBy]);
+
+  // Handle Agent end conversation cases
+  (0, _react2.useEffect)(() => {
+    if (state.appStates.conversationEndedByAgentEventReceived) {
+      (0, _agentEndConversationHelper.handleAgentEndConversation)(props, state, dispatch);
+    }
+  }, [state.appStates.conversationEndedByAgentEventReceived]);
+  const initiateEndChatOnBrowserUnload = () => {
+    var _DataStoreManager$cli;
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.BrowserUnloadEventStarted,
+      Description: "Browser unload event received."
+    });
+    (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+    // Clean local storage
+    (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage");
+
+    //Dispose calling instance
+    if (voiceVideoCallingSDK) {
+      voiceVideoCallingSDK === null || voiceVideoCallingSDK === void 0 ? void 0 : voiceVideoCallingSDK.close();
+    }
+    //Message for clearing window[popouTab]
+    _omnichannelChatComponents.BroadcastService.postMessage({
+      eventName: _TelemetryConstants.BroadcastEvent.ClosePopoutWindow
+    });
+  };
+  const webChatProps = (0, _initWebChatComposer.initWebChatComposer)(props, chatSDK, setAdapter, state, dispatch, adapter, setWebChatStyles);
+  const setPostChatContextRelay = () => (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch);
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab);
+  const prepareStartChatRelay = () => (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter);
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const initStartChatRelay = (optionalParams, persistedState) => (0, _startChat.initStartChat)(chatSDK, dispatch, setAdapter, props, optionalParams, persistedState);
+  const confirmationPaneProps = (0, _initConfirmationPropsComposer.initConfirmationPropsComposer)(props);
+  return /*#__PURE__*/_react2.default.createElement(_react2.default.Fragment, null, /*#__PURE__*/_react2.default.createElement("style", null, `
+            ::-webkit-scrollbar {
+                width: ${scrollbarProps.width};
+            }
+            
+            ::-webkit-scrollbar-track {
+                background: ${scrollbarProps.trackBackgroundColor};
+            }
+            
+            ::-webkit-scrollbar-thumb {
+                background: ${scrollbarProps.thumbBackgroundColor};
+                border-radius: ${scrollbarProps.thumbBorderRadius};
+            }
+            
+            ::-webkit-scrollbar-thumb:hover {
+                background: ${scrollbarProps.thumbHoverColor};
+            } 
+            `), /*#__PURE__*/_react2.default.createElement(Composer, _extends({}, webChatProps, {
     styleOptions: webChatStyles,
     directLine: ((_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.directLine) ?? adapter ?? _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.directLine
   }), /*#__PURE__*/_react2.default.createElement(_react.Stack, {
     id: widgetElementId,
     styles: generalStyles,
     className: (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.className
-  }, !((_props$controlProps5 = props.controlProps) !== null && _props$controlProps5 !== void 0 && _props$controlProps5.hideChatButton) && (0, _componentController.shouldShowChatButton)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/_react2.default.createElement(_ChatButtonStateful.default, {
+  }, !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideChatButton) && !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideStartChatButton) && (0, _componentController.shouldShowChatButton)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/_react2.default.createElement(_ChatButtonStateful.default, {
     buttonProps: props.chatButtonProps,
     outOfOfficeButtonProps: props.outOfOfficeChatButtonProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.hideProactiveChatPane) && (0, _componentController.shouldShowProactiveChatPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/_react2.default.createElement(_ProactiveChatPaneStateful.default, {
+  })), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideProactiveChatPane) && (0, _componentController.shouldShowProactiveChatPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/_react2.default.createElement(_ProactiveChatPaneStateful.default, {
     proactiveChatProps: props.proactiveChatPaneProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps7 = props.controlProps) !== null && _props$controlProps7 !== void 0 && _props$controlProps7.hideHeader) && (0, _componentController.shouldShowHeader)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/_react2.default.createElement(_HeaderStateful.default, {
+  })), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hideHeader) && (0, _componentController.shouldShowHeader)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/_react2.default.createElement(_HeaderStateful.default, {
     headerProps: props.headerProps,
     outOfOfficeHeaderProps: props.outOfOfficeHeaderProps,
     endChat: endChatRelay
-  })), !((_props$controlProps8 = props.controlProps) !== null && _props$controlProps8 !== void 0 && _props$controlProps8.hideLoadingPane) && (0, _componentController.shouldShowLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/_react2.default.createElement(_LoadingPaneStateful.default, props.loadingPaneProps)), !((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.hideOutOfOfficeHoursPane) && (0, _componentController.shouldShowOutOfOfficeHoursPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/_react2.default.createElement(_OOOHPaneStateful.default, props.outOfOfficeHoursPaneProps)), !((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideReconnectChatPane) && (0, _componentController.shouldShowReconnectChatPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/_react2.default.createElement(_ReconnectChatPaneStateful.default, {
+  })), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideLoadingPane) && (0, _componentController.shouldShowLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/_react2.default.createElement(_LoadingPaneStateful.default, {
+    loadingPaneProps: props.loadingPaneProps,
+    startChatErrorPaneProps: props.startChatErrorPaneProps
+  })), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hideOutOfOfficeHoursPane) && (0, _componentController.shouldShowOutOfOfficeHoursPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/_react2.default.createElement(_OOOHPaneStateful.default, props.outOfOfficeHoursPaneProps)), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hideReconnectChatPane) && (0, _componentController.shouldShowReconnectChatPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/_react2.default.createElement(_ReconnectChatPaneStateful.default, {
     reconnectChatProps: props.reconnectChatPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps11 = props.controlProps) !== null && _props$controlProps11 !== void 0 && _props$controlProps11.hidePreChatSurveyPane) && (0, _componentController.shouldShowPreChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PreChatSurveyPaneStateful.default, {
+  })), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hidePreChatSurveyPane) && (0, _componentController.shouldShowPreChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PreChatSurveyPaneStateful.default, {
     surveyProps: props.preChatSurveyPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps12 = props.controlProps) !== null && _props$controlProps12 !== void 0 && _props$controlProps12.hideCallingContainer) && (0, _componentController.shouldShowCallingContainer)(state) && /*#__PURE__*/_react2.default.createElement(_CallingContainerStateful.default, _extends({
+  })), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideCallingContainer) && (0, _componentController.shouldShowCallingContainer)(state) && /*#__PURE__*/_react2.default.createElement(_CallingContainerStateful.default, _extends({
     voiceVideoCallingSdk: voiceVideoCallingSDK
-  }, props.callingContainerProps)), !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideWebChatContainer) && (0, _componentController.shouldShowWebChatContainer)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/_react2.default.createElement(_WebChatContainerStateful.default, props.webChatContainerProps)), !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideConfirmationPane) && (0, _componentController.shouldShowConfirmationPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/_react2.default.createElement(_ConfirmationPaneStateful.default, _extends({}, confirmationPaneProps, {
-    setPostChatContext: setPostChatContextRelay,
-    prepareEndChat: prepareEndChatRelay
-  }))), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hidePostChatLoadingPane) && (0, _componentController.shouldShowPostChatLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/_react2.default.createElement(_PostChatLoadingPaneStateful.default, props.postChatLoadingPaneProps)), (0, _componentController.shouldShowPostChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PostChatSurveyPaneStateful.default, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), (0, _createFooter.createFooter)(props, state), (0, _componentController.shouldShowEmailTranscriptPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/_react2.default.createElement(_EmailTranscriptPaneStateful.default, props.emailTranscriptPane))));
+  }, props.callingContainerProps)), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hideWebChatContainer) && (0, _componentController.shouldShowWebChatContainer)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/_react2.default.createElement(_WebChatContainerStateful.default, props.webChatContainerProps)), !((_props$controlProps25 = props.controlProps) !== null && _props$controlProps25 !== void 0 && _props$controlProps25.hideConfirmationPane) && (0, _componentController.shouldShowConfirmationPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/_react2.default.createElement(_ConfirmationPaneStateful.default, _extends({}, confirmationPaneProps, {
+    setPostChatContext: setPostChatContextRelay
+  }))), !((_props$controlProps26 = props.controlProps) !== null && _props$controlProps26 !== void 0 && _props$controlProps26.hidePostChatLoadingPane) && (0, _componentController.shouldShowPostChatLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/_react2.default.createElement(_PostChatLoadingPaneStateful.default, props.postChatLoadingPaneProps)), (0, _componentController.shouldShowPostChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PostChatSurveyPaneStateful.default, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), (0, _createFooter.createFooter)(props, state), (0, _componentController.shouldShowEmailTranscriptPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/_react2.default.createElement(_EmailTranscriptPaneStateful.default, props.emailTranscriptPane)))));
 };
-
 exports.LiveChatWidgetStateful = LiveChatWidgetStateful;
 var _default = LiveChatWidgetStateful;
 exports.default = _default;