@microsoft/omnichannel-chat-widget 0.1.0-main.50fdaaa → 0.1.0-main.52fa2fc

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -46,8 +46,11 @@ import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useChatSDKStore from "../../../hooks/useChatSDKStore";
+import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
+import { handleAgentEndConversation } from "../common/agentEndConversationHelper";
+import { handleChatReconnect, isReconnectEnabled } from "../common/reconnectChatHelper";
 export const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps14, _props$controlProps15, _props$componentOverr, _props$controlProps16, _props$componentOverr2, _props$controlProps17, _props$componentOverr3, _props$controlProps18, _props$componentOverr4, _props$controlProps19, _props$componentOverr5, _props$controlProps20, _props$componentOverr6, _props$controlProps21, _props$componentOverr7, _props$controlProps22, _props$controlProps23, _props$componentOverr8, _props$controlProps24, _props$componentOverr9, _props$controlProps25, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
+  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps15, _props$controlProps16, _props$componentOverr, _props$controlProps17, _props$componentOverr2, _props$controlProps18, _props$componentOverr3, _props$controlProps19, _props$componentOverr4, _props$controlProps20, _props$componentOverr5, _props$controlProps21, _props$componentOverr6, _props$controlProps22, _props$componentOverr7, _props$controlProps23, _props$controlProps24, _props$componentOverr8, _props$controlProps25, _props$componentOverr9, _props$controlProps26, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
   const [state, dispatch] = useChatContextStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = useChatAdapterStore();
@@ -105,7 +108,6 @@ export const LiveChatWidgetStateful = props => {
 
     //Start a chat from cache/reconnectid
     if (activeCachedChatExist === true) {
-      var _state$domainStates3, _state$domainStates3$;
       dispatch({
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.Loading
@@ -115,8 +117,16 @@ export const LiveChatWidgetStateful = props => {
       }
 
       //Check if conversation state is not in wrapup or closed state
-      isChatValid = await checkIfConversationStillValid(chatSDK, props, (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.liveChatContext) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.requestId, dispatch);
+      isChatValid = await checkIfConversationStillValid(chatSDK, dispatch, state);
       if (isChatValid === true) {
+        //Check if reconnect enabled
+        if (isReconnectEnabled(props.chatConfig) === true) {
+          await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
+          // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
+          if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
+            return;
+          }
+        }
         await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
         return;
       }
@@ -206,7 +216,7 @@ export const LiveChatWidgetStateful = props => {
 
   // useEffect for custom context
   useEffect(() => {
-    var _chatSDK$omnichannelC8, _chatSDK$omnichannelC9, _props$controlProps12;
+    var _chatSDK$omnichannelC8, _chatSDK$omnichannelC9, _props$controlProps13;
     // Add the custom context on receiving the SetCustomContext event
     BroadcastService.getMessageByEventName(BroadcastEvent.SetCustomContext).subscribe(msg => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -234,14 +244,33 @@ export const LiveChatWidgetStateful = props => {
       }
     });
 
+    // Toggle chat visibility
+    BroadcastService.getMessageByEventName(BroadcastEvent.HideChatVisibilityChangeEvent).subscribe(event => {
+      var _event$payload;
+      if ((event === null || event === void 0 ? void 0 : (_event$payload = event.payload) === null || _event$payload === void 0 ? void 0 : _event$payload.isChatHidden) !== undefined) {
+        var _event$payload2, _props$controlProps10;
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.ChatVisibilityChanged,
+          Description: "Chat visibility changed to " + (event === null || event === void 0 ? void 0 : (_event$payload2 = event.payload) === null || _event$payload2 === void 0 ? void 0 : _event$payload2.isChatHidden)
+        });
+        if ((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideStartChatButton) {
+          var _event$payload3;
+          dispatch({
+            type: LiveChatWidgetActionType.SET_MINIMIZED,
+            payload: event === null || event === void 0 ? void 0 : (_event$payload3 = event.payload) === null || _event$payload3 === void 0 ? void 0 : _event$payload3.isChatHidden
+          });
+        }
+      }
+    });
+
     // Start chat from SDK Event
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(() => {
-      var _chatSDK$omnichannelC4, _chatSDK$omnichannelC5, _props$controlProps10;
+      var _chatSDK$omnichannelC4, _chatSDK$omnichannelC5, _props$controlProps11;
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatEventRecevied,
         Description: "Start chat event received."
       });
-      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps10 = props.controlProps) === null || _props$controlProps10 === void 0 ? void 0 : _props$controlProps10.widgetInstanceId) ?? "");
+      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
 
       // Chat not found in cache
       if (persistedState === undefined) {
@@ -282,9 +311,9 @@ export const LiveChatWidgetStateful = props => {
     // End chat
     BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async () => {
       if (state.appStates.hideStartChatButton === false) {
-        var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps11;
+        var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps12;
         // This is to ensure to get latest state from cache in multitab
-        const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
+        const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "");
         if (persistedState && persistedState.appStates.conversationState === ConversationState.Active) {
           prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
         } else {
@@ -304,14 +333,14 @@ export const LiveChatWidgetStateful = props => {
     });
 
     // Listen to end chat event from other tabs
-    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC9 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC9 === void 0 ? void 0 : _chatSDK$omnichannelC9.widgetId, ((_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "");
+    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC9 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC9 === void 0 ? void 0 : _chatSDK$omnichannelC9.widgetId, ((_props$controlProps13 = props.controlProps) === null || _props$controlProps13 === void 0 ? void 0 : _props$controlProps13.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(async () => {
       endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
       return;
     });
 
     // When conversation ended by agent
-    if (state.appStates.conversationEndedByAgent) {
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
       endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
     }
 
@@ -409,7 +438,7 @@ export const LiveChatWidgetStateful = props => {
 
   // Publish chat widget state
   useEffect(() => {
-    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps13;
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps14;
     // Only activate these windows events when conversation state is active and chat widget is in popout mode
     // Ghost chat scenarios
     /* COMMENTING THIS CODE FOR PARITY WITH OLD LCW
@@ -427,7 +456,7 @@ export const LiveChatWidgetStateful = props => {
         };
     }*/
 
-    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps13 = props.controlProps) === null || _props$controlProps13 === void 0 ? void 0 : _props$controlProps13.widgetInstanceId) ?? "");
+    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps14 = props.controlProps) === null || _props$controlProps14 === void 0 ? void 0 : _props$controlProps14.widgetInstanceId) ?? "");
     const chatWidgetStateChangeEvent = {
       eventName: widgetStateEventName,
       payload: {
@@ -436,6 +465,20 @@ export const LiveChatWidgetStateful = props => {
     };
     BroadcastService.postMessage(chatWidgetStateChangeEvent);
   }, [state]);
+
+  // Initiate End chat from a single point
+  useEffect(() => {
+    if (state.appStates.conversationEndedBy !== undefined) {
+      prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+    }
+  }, [state.appStates.conversationEndedBy]);
+
+  // Handle Agent end conversation cases
+  useEffect(() => {
+    if (state.appStates.conversationEndedByAgentEventReceived) {
+      handleAgentEndConversation(props, state, dispatch);
+    }
+  }, [state.appStates.conversationEndedByAgentEventReceived]);
   const initiateEndChatOnBrowserUnload = () => {
     var _DataStoreManager$cli;
     TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -455,12 +498,10 @@ export const LiveChatWidgetStateful = props => {
       eventName: BroadcastEvent.ClosePopoutWindow
     });
   };
-  const webChatProps = initWebChatComposer(props, chatSDK, state, dispatch, setWebChatStyles);
+  const webChatProps = initWebChatComposer(props, chatSDK, setAdapter, state, dispatch, adapter, setWebChatStyles);
   const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab);
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const prepareEndChatRelay = (adapter, state) => prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
   const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams, persistedState);
@@ -489,28 +530,27 @@ export const LiveChatWidgetStateful = props => {
     id: widgetElementId,
     styles: generalStyles,
     className: (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.className
-  }, !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideChatButton) && !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideStartChatButton) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
+  }, !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideChatButton) && !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideStartChatButton) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
     buttonProps: props.chatButtonProps,
     outOfOfficeButtonProps: props.outOfOfficeChatButtonProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
+  })), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
     proactiveChatProps: props.proactiveChatPaneProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
+  })), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
     headerProps: props.headerProps,
     outOfOfficeHeaderProps: props.outOfOfficeHeaderProps,
     endChat: endChatRelay
-  })), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
+  })), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
     reconnectChatProps: props.reconnectChatPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
+  })), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
     surveyProps: props.preChatSurveyPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
+  })), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
     voiceVideoCallingSdk: voiceVideoCallingSDK
-  }, props.callingContainerProps)), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
-    setPostChatContext: setPostChatContextRelay,
-    prepareEndChat: prepareEndChatRelay
-  }))), !((_props$controlProps25 = props.controlProps) !== null && _props$controlProps25 !== void 0 && _props$controlProps25.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane)))));
+  }, props.callingContainerProps)), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps25 = props.controlProps) !== null && _props$controlProps25 !== void 0 && _props$controlProps25.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
+    setPostChatContext: setPostChatContextRelay
+  }))), !((_props$controlProps26 = props.controlProps) !== null && _props$controlProps26 !== void 0 && _props$controlProps26.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane)))));
 };
 export default LiveChatWidgetStateful;

package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -15,7 +15,9 @@ export const PostChatSurveyPaneStateful = props => {
     display: state.appStates.isMinimized ? "none" : ""
   });
   let surveyInviteLink = "";
-  if (state.domainStates.postChatContext.surveyInviteLink) {
+  if (state.appStates.shouldUseBotSurvey && state.domainStates.postChatContext.botSurveyInviteLink) {
+    surveyInviteLink = state.domainStates.postChatContext.botSurveyInviteLink + "&embed=" + (postChatSurveyMode === PostChatSurveyMode.Embed).toString() + "&compact=" + (props.isCustomerVoiceSurveyCompact ?? true).toString() + "&lang=" + (state.domainStates.postChatContext.formsProLocale ?? "en") + "&showmultilingual=false";
+  } else {
     surveyInviteLink = state.domainStates.postChatContext.surveyInviteLink + "&embed=" + (postChatSurveyMode === PostChatSurveyMode.Embed).toString() + "&compact=" + (props.isCustomerVoiceSurveyCompact ?? true).toString() + "&lang=" + (state.domainStates.postChatContext.formsProLocale ?? "en") + "&showmultilingual=false";
   }
   const styleProps = {

package/lib/esm/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js

@@ -26,10 +26,12 @@ export const ReconnectChatPaneStateful = props => {
       };
       await initStartChat(optionalParams);
     } else {
+      var _state$domainStates;
       dispatch({
         type: LiveChatWidgetActionType.SET_RECONNECT_ID,
         payload: undefined
       });
+      chatSDK.requestId = state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.initialChatSdkRequestId;
       const parseToJson = false;
       const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
       if (preChatSurveyResponse) {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js

@@ -13,6 +13,8 @@ import { defaultTypingIndicatorMessageStyles } from "./defaultStyles/defaultTypi
 import { useChatContextStore } from "../../../../..";
 import { debounceLeading } from "../../../../../common/utils";
 import useChatSDKStore from "../../../../../hooks/useChatSDKStore";
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 const TypingIndicator = _ref => {
   var _state$domainStates$l, _state$domainStates$r, _state$domainStates$r2, _state$domainStates$r3;
   let {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js

@@ -4,26 +4,30 @@
  * Checks if the attachment being uploaded satisfies Omnichannel's requirement on file extensions and file size.
  ******/
 
+import { LogLevel, TelemetryEvent } from "../../../../../common/telemetry/TelemetryConstants";
 import { NotificationHandler } from "../../notification/NotificationHandler";
 import { NotificationScenarios } from "../../enums/NotificationScenarios";
 import { WebChatActionType } from "../../enums/WebChatActionType";
+import { TelemetryHelper } from "../../../../../common/telemetry/TelemetryHelper";
+import { AMSConstants } from "../../../../../common/Constants";
 const MBtoBRatio = 1000000;
 
 /*
 * If an attachment is invalid, delete this attachment from the attachments list
 * If the result attachment list is empty, return a dummy action
 */
-const validateAttachment = (action, allowedFileExtensions, maxUploadFileSize, localizedTexts) => {
+const validateAttachment = (action, allowedFileExtensions, maxFileSizeSupportedByDynamics, localizedTexts) => {
   var _action$payload, _action$payload$activ, _action$payload2, _action$payload2$acti, _action$payload2$acti2, _action$payload3, _action$payload3$acti, _action$payload3$acti2;
   const attachments = action === null || action === void 0 ? void 0 : (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : (_action$payload$activ = _action$payload.activity) === null || _action$payload$activ === void 0 ? void 0 : _action$payload$activ.attachments;
   const attachmentSizes = action === null || action === void 0 ? void 0 : (_action$payload2 = action.payload) === null || _action$payload2 === void 0 ? void 0 : (_action$payload2$acti = _action$payload2.activity) === null || _action$payload2$acti === void 0 ? void 0 : (_action$payload2$acti2 = _action$payload2$acti.channelData) === null || _action$payload2$acti2 === void 0 ? void 0 : _action$payload2$acti2.attachmentSizes;
   if (attachments) {
     for (let i = 0; i < attachments.length; i++) {
+      const maxUploadFileSize = getMaxUploadFileSize(maxFileSizeSupportedByDynamics, attachments[i].contentType);
       const fileExtensionValid = validateFileExtension(attachments[i], allowedFileExtensions);
       const fileSizeValid = validateFileSize(attachmentSizes[i], maxUploadFileSize);
       const fileIsEmpty = parseInt(attachmentSizes[i]) == 0;
       if (!fileExtensionValid || !fileSizeValid || fileIsEmpty) {
-        NotificationHandler.notifyError(NotificationScenarios.AttachmentError, buildErrorMessage(attachments[i].name, fileExtensionValid, fileSizeValid, fileIsEmpty, maxUploadFileSize, localizedTexts));
+        NotificationHandler.notifyError(NotificationScenarios.AttachmentError, buildErrorMessage(attachments[i].name, fileExtensionValid, fileSizeValid, fileIsEmpty, maxUploadFileSize.toString(), maxFileSizeSupportedByDynamics, localizedTexts));
         attachments.splice(i, 1);
         attachmentSizes.splice(i, 1);
         i--;
@@ -55,58 +59,118 @@ const validateFileExtension = (attachment, allowedFileExtensions) => {
   return allExtensions.indexOf(fileExtension) > -1;
 };
 const validateFileSize = (attachmentSize, maxUploadFileSize) => {
-  return (maxUploadFileSize && parseInt(maxUploadFileSize) * MBtoBRatio) > parseInt(attachmentSize);
+  return maxUploadFileSize * MBtoBRatio > parseInt(attachmentSize);
 };
-const buildErrorMessage = (fileName, supportedFileExtension, supportedFileSize, fileIsEmpty, maxUploadFileSize, localizedTexts) => {
+const getMaxUploadFileSize = (maxFileSizeSupportedByDynamicsStr, contentType) => {
+  const maxFileSizeSupportedByDynamics = maxFileSizeSupportedByDynamicsStr && parseInt(maxFileSizeSupportedByDynamicsStr) ? parseInt(maxFileSizeSupportedByDynamicsStr) : AMSConstants.maxSupportedFileSize;
+  const amsAttachmentSizeLimit = isImage(contentType) ? AMSConstants.maxSupportedImageSize : AMSConstants.maxSupportedFileSize;
+  // Takes the smallest max file size configure betteween AMS and Dynamics Config
+  return maxFileSizeSupportedByDynamics < amsAttachmentSizeLimit ? maxFileSizeSupportedByDynamics : amsAttachmentSizeLimit;
+};
+const isImage = contentType => {
+  return AMSConstants.supportedImagesMimeTypes.includes(contentType);
+};
+const buildErrorMessage = (fileName, supportedFileExtension, supportedFileSize, fileIsEmpty, maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts) => {
   let errorMessage = "";
   if (!fileName || !maxUploadFileSize) {
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: "File provided is null"
+      }
+    });
     return localizedTexts.MIDDLEWARE_BANNER_FILE_NULL_ERROR ?? "";
   }
   if (!supportedFileExtension && !supportedFileSize) {
-    errorMessage = getFileSizeAndFileExtensionErrorMessage(fileName, maxUploadFileSize, localizedTexts);
+    errorMessage = getFileSizeAndFileExtensionErrorMessage(fileName, maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts);
   } else if (!supportedFileSize) {
-    errorMessage = getFileSizeErrorMessage(maxUploadFileSize, localizedTexts);
+    errorMessage = getFileSizeErrorMessage(maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts);
   } else if (!supportedFileExtension) {
     errorMessage = getFileExtensionErrorMessage(fileName, localizedTexts);
   } else if (fileIsEmpty) {
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: "File provided is empty"
+      }
+    });
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_IS_EMPTY_ERROR ?? "";
   } else {
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: `Unexpected error: supportedFileExtension=${supportedFileExtension} supportedFileSize=${supportedFileSize} fileIsEmpty=${!fileIsEmpty}`
+      }
+    });
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_ERROR_MESSAGE ?? "";
   }
   return errorMessage;
 };
-const getFileSizeAndFileExtensionErrorMessage = (fileName, maxUploadFileSize, localizedTexts) => {
+const getFileSizeAndFileExtensionErrorMessage = (fileName, maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts) => {
   const index = fileName.lastIndexOf(".");
-  let errorMessage;
+  let errorMessage, exceptionDetails;
   if (index < 0) {
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_SIZE_WITHOUT_EXTENSION_ERROR;
+    exceptionDetails = `File exceeded the allowed limit of ${maxUploadFileSize} MB and File provided without file extension`;
   } else {
     var _errorMessage;
     const fileExtension = fileName.substring(index);
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_SIZE_EXTENSION_ERROR;
+    exceptionDetails = `File exceeds the allowed limit of ${maxUploadFileSize} MB and ${fileExtension} files are not supported`;
     if ((_errorMessage = errorMessage) !== null && _errorMessage !== void 0 && _errorMessage.includes("{1}")) {
       errorMessage = errorMessage.replace("{1}", fileExtension);
     }
   }
+  TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+    Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+    Description: "Attachment validation failed",
+    ExceptionDetails: {
+      ErrorDetails: `${exceptionDetails} Dynamics file size limit=${maxFileSizeSupportedByDynamics} AMS image size limit=${AMSConstants.maxSupportedImageSize} AMS file size limit=${AMSConstants.maxSupportedFileSize}`
+    }
+  });
   return errorMessage ? errorMessage.includes("{0}") ? errorMessage.replace("{0}", maxUploadFileSize) : errorMessage : "";
 };
 const getFileExtensionErrorMessage = (fileName, localizedTexts) => {
   const index = fileName.lastIndexOf(".");
   if (index < 0) {
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: "File provided without file extension"
+      }
+    });
     return localizedTexts.MIDDLEWARE_BANNER_FILE_WITHOUT_EXTENSION ?? "";
   } else {
     const fileExtension = fileName.substring(index);
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: `${fileExtension} files extension is not supported.`
+      }
+    });
     const errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_EXTENSION_ERROR;
     return errorMessage ? errorMessage.includes("{0}") ? errorMessage.replace("{0}", fileExtension) : errorMessage : "";
   }
 };
-const getFileSizeErrorMessage = (maxUploadFileSize, localizedTexts) => {
+const getFileSizeErrorMessage = (maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts) => {
+  TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+    Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+    Description: "Attachment validation failed",
+    ExceptionDetails: {
+      ErrorDetails: `File exceeds the allowed limit of ${maxUploadFileSize}MB. Dynamics file size limit=${maxFileSizeSupportedByDynamics} AMS image size limit=${AMSConstants.maxSupportedImageSize} AMS file size limit=${AMSConstants.maxSupportedFileSize}`
+    }
+  });
   const errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_SIZE_ERROR;
   return errorMessage ? errorMessage.includes("{0}") ? errorMessage.replace("{0}", maxUploadFileSize) : errorMessage : "";
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
-const createAttachmentUploadValidatorMiddleware = (allowedFileExtensions, maxUploadFileSize, localizedTexts) => _ref => {
+const createAttachmentUploadValidatorMiddleware = (allowedFileExtensions, maxFileSizeSupportedByDynamics, localizedTexts) => _ref => {
   let {
     dispatch
   } = _ref;
@@ -117,7 +181,7 @@ const createAttachmentUploadValidatorMiddleware = (allowedFileExtensions, maxUpl
         payload
       } = action;
       if (payload !== null && payload !== void 0 && (_payload$activity = payload.activity) !== null && _payload$activity !== void 0 && _payload$activity.attachments && payload !== null && payload !== void 0 && (_payload$activity2 = payload.activity) !== null && _payload$activity2 !== void 0 && (_payload$activity2$ch = _payload$activity2.channelData) !== null && _payload$activity2$ch !== void 0 && _payload$activity2$ch.attachmentSizes && (payload === null || payload === void 0 ? void 0 : (_payload$activity3 = payload.activity) === null || _payload$activity3 === void 0 ? void 0 : (_payload$activity3$at = _payload$activity3.attachments) === null || _payload$activity3$at === void 0 ? void 0 : _payload$activity3$at.length) === (payload === null || payload === void 0 ? void 0 : (_payload$activity4 = payload.activity) === null || _payload$activity4 === void 0 ? void 0 : (_payload$activity4$ch = _payload$activity4.channelData) === null || _payload$activity4$ch === void 0 ? void 0 : (_payload$activity4$ch2 = _payload$activity4$ch.attachmentSizes) === null || _payload$activity4$ch2 === void 0 ? void 0 : _payload$activity4$ch2.length)) {
-        return next(validateAttachment(action, allowedFileExtensions, maxUploadFileSize, localizedTexts));
+        return next(validateAttachment(action, allowedFileExtensions, maxFileSizeSupportedByDynamics, localizedTexts));
       }
     }
     return next(action);

package/lib/esm/contexts/common/ConversationEndEntity.js

@@ -0,0 +1,5 @@
+export let ConversationEndEntity;
+(function (ConversationEndEntity) {
+  ConversationEndEntity[ConversationEndEntity["Customer"] = 0] = "Customer";
+  ConversationEndEntity[ConversationEndEntity["Agent"] = 1] = "Agent";
+})(ConversationEndEntity || (ConversationEndEntity = {}));

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -29,11 +29,15 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 26] = "SET_RECONNECT_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 27] = "SET_UNREAD_MESSAGE_COUNT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 28] = "SET_FOCUS_CHAT_BUTTON";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 29] = "SET_CONVERSATION_ENDED_BY_AGENT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 30] = "SET_WIDGET_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 31] = "SET_LIVE_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 32] = "SET_BOT_OAUTH_SIGNIN_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 33] = "SET_WIDGET_SIZE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 34] = "SET_WIDGET_INSTANCE_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 35] = "SET_LIVE_CHAT_CONFIG";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 29] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 30] = "SET_CONVERSATION_ENDED_BY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 31] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 32] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 33] = "SET_BOT_OAUTH_SIGNIN_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 34] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 35] = "SET_WIDGET_INSTANCE_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 36] = "SET_LIVE_CHAT_CONFIG";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 37] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 38] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 39] = "SET_SHOULD_USE_BOT_SURVEY";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -25,7 +25,8 @@ export const getLiveChatWidgetContextInitialState = props => {
       liveChatContext: undefined,
       customContext: undefined,
       widgetSize: undefined,
-      widgetInstanceId: ""
+      widgetInstanceId: "",
+      initialChatSdkRequestId: ""
     },
     appStates: {
       conversationState: ConversationState.Closed,
@@ -45,7 +46,10 @@ export const getLiveChatWidgetContextInitialState = props => {
       },
       e2vvEnabled: false,
       unreadMessageCount: 0,
-      conversationEndedByAgent: false
+      conversationEndedByAgentEventReceived: false,
+      conversationEndedBy: undefined,
+      postChatWorkflowInProgress: false,
+      shouldUseBotSurvey: false
     },
     uiStates: {
       showConfirmationPane: false,

package/lib/esm/contexts/createReducer.js

@@ -258,12 +258,20 @@ export const createReducer = () => {
         return {
           ...action.payload
         };
-      case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT:
+      case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED:
         return {
           ...state,
           appStates: {
             ...state.appStates,
-            conversationEndedByAgent: action.payload
+            conversationEndedByAgentEventReceived: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            conversationEndedBy: action.payload
           }
         };
       case LiveChatWidgetActionType.SET_WIDGET_SIZE:
@@ -293,6 +301,32 @@ export const createReducer = () => {
             liveChatConfig: action.payload
           }
         };
+      case LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            postChatWorkflowInProgress: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_INITIAL_CHAT_SDK_REQUEST_ID:
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
+            initialChatSdkRequestId: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            shouldUseBotSurvey: action.payload
+          }
+        };
       default:
         return state;
     }

package/lib/types/common/Constants.d.ts

@@ -17,6 +17,8 @@ export declare class Constants {
     static readonly true = "true";
     static readonly false = "false";
     static readonly maximumUnreadMessageCount = 99;
+    static readonly userParticipantTypeTag = "User";
+    static readonly botParticipantTypeTag = "Bot";
     static readonly channelIdKey = "ChannelId-";
     static readonly ChannelId = "lcw";
     static readonly CustomerTag = "FromCustomer";
@@ -134,6 +136,11 @@ export declare class WebChatMiddlewareConstants {
     static readonly maxTextLength = 6000;
     static readonly adaptiveCard = "AdaptiveCard";
 }
+export declare class AMSConstants {
+    static readonly supportedImagesMimeTypes: string[];
+    static readonly maxSupportedImageSize = 20;
+    static readonly maxSupportedFileSize = 300;
+}
 export declare class MimeTypes {
     static readonly UnknownFileType = "application/octet-stream";
 }