@microsoft/omnichannel-chat-widget 0.1.0-main.50fdaaa → 0.1.0-main.52fa2fc

package/lib/cjs/common/Constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WebChatMiddlewareConstants = exports.TranscriptConstants = exports.Regex = exports.MimeTypes = exports.LocaleConstants = exports.LiveWorkItemState = exports.HtmlIdNames = exports.HtmlElementSelectors = exports.HtmlClassNames = exports.HtmlAttributeNames = exports.EnvironmentVersion = exports.ElementType = exports.E2VVOptions = exports.Constants = exports.ChatSDKError = exports.AriaTelemetryConstants = void 0;
+exports.WebChatMiddlewareConstants = exports.TranscriptConstants = exports.Regex = exports.MimeTypes = exports.LocaleConstants = exports.LiveWorkItemState = exports.HtmlIdNames = exports.HtmlElementSelectors = exports.HtmlClassNames = exports.HtmlAttributeNames = exports.EnvironmentVersion = exports.ElementType = exports.E2VVOptions = exports.Constants = exports.ChatSDKError = exports.AriaTelemetryConstants = exports.AMSConstants = void 0;
 var _class;
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
@@ -28,6 +28,8 @@ _defineProperty(Constants, "truePascal", "True");
 _defineProperty(Constants, "true", "true");
 _defineProperty(Constants, "false", "false");
 _defineProperty(Constants, "maximumUnreadMessageCount", 99);
+_defineProperty(Constants, "userParticipantTypeTag", "User");
+_defineProperty(Constants, "botParticipantTypeTag", "Bot");
 _defineProperty(Constants, "channelIdKey", "ChannelId-");
 _defineProperty(Constants, "ChannelId", "lcw");
 _defineProperty(Constants, "CustomerTag", "FromCustomer");
@@ -142,6 +144,11 @@ _defineProperty(WebChatMiddlewareConstants, "nextVisibleActivity", "nextVisibleA
 _defineProperty(WebChatMiddlewareConstants, "timeBetweenTimestampGroups", 300000);
 _defineProperty(WebChatMiddlewareConstants, "maxTextLength", 6000);
 _defineProperty(WebChatMiddlewareConstants, "adaptiveCard", "AdaptiveCard");
+class AMSConstants {}
+exports.AMSConstants = AMSConstants;
+_defineProperty(AMSConstants, "supportedImagesMimeTypes", ["image/jpeg", "image/png", "image/gif", "image/heic", "image/webp"]);
+_defineProperty(AMSConstants, "maxSupportedImageSize", 20);
+_defineProperty(AMSConstants, "maxSupportedFileSize", 300);
 class MimeTypes {}
 exports.MimeTypes = MimeTypes;
 _defineProperty(MimeTypes, "UnknownFileType", "application/octet-stream");

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -59,6 +59,7 @@ exports.BroadcastEvent = BroadcastEvent;
   BroadcastEvent["SigninCardReceived"] = "SignInCardReceived";
   BroadcastEvent["BotAuthConfigRequest"] = "BotAuthConfigRequest";
   BroadcastEvent["BotAuthConfigResponse"] = "BotAuthConfigResponse";
+  BroadcastEvent["HideChatVisibilityChangeEvent"] = "hideChatVisibilityChangeEvent";
 })(BroadcastEvent || (exports.BroadcastEvent = BroadcastEvent = {}));
 let TelemetryEvent;
 exports.TelemetryEvent = TelemetryEvent;
@@ -95,11 +96,10 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["GetConversationDetailsCallFailed"] = "GetConversationDetailsCallFailed";
   TelemetryEvent["EndChatSDKCallFailed"] = "EndChatSDKCallFailed";
   TelemetryEvent["GetChatReconnectContextSDKCallFailed"] = "GetChatReconnectContextSDKCallFailed";
-  TelemetryEvent["PostChatContextCallSucceed"] = "PostChatContextCallSucceed";
-  TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
   TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";
   TelemetryEvent["ClientDataStoreProviderFailed"] = "ClientDataStoreProviderFailed";
   TelemetryEvent["InMemoryDataStoreFailed"] = "InMemoryDataStoreFailed";
+  TelemetryEvent["ChatVisibilityChanged"] = "ChatVisibilityChanged";
   TelemetryEvent["WebChatLoaded"] = "WebChatLoaded";
   TelemetryEvent["LCWChatButtonClicked"] = "LCWChatButtonClicked";
   TelemetryEvent["LCWChatButtonShow"] = "LCWChatButtonShow";
@@ -107,6 +107,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["WidgetLoadComplete"] = "WidgetLoadComplete";
   TelemetryEvent["WidgetLoadFailed"] = "WidgetLoadFailed";
   TelemetryEvent["StartChatMethodException"] = "StartChatMethodException";
+  TelemetryEvent["CloseChatCall"] = "CloseChatCall";
   TelemetryEvent["CloseChatMethodException"] = "CloseChatMethodException";
   TelemetryEvent["PrechatSurveyLoaded"] = "PrechatSurveyLoaded";
   TelemetryEvent["PrechatSubmitted"] = "PrechatSubmitted";
@@ -129,8 +130,6 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["LoadingPaneLoaded"] = "LoadingPaneLoaded";
   TelemetryEvent["EmailTranscriptLoaded"] = "EmailTranscriptLoaded";
   TelemetryEvent["OutOfOfficePaneLoaded"] = "OutOfOfficePaneLoaded";
-  TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
-  TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
   TelemetryEvent["ConfirmationPaneLoaded"] = "ConfirmationPaneLoaded";
   TelemetryEvent["ProactiveChatPaneLoaded"] = "ProactiveChatPaneLoaded";
   TelemetryEvent["ReconnectChatPaneLoaded"] = "ReconnectChatPaneLoaded";
@@ -143,6 +142,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["SuppressBotMagicCodeSucceeded"] = "SuppressBotMagicCodeSucceeded";
   TelemetryEvent["SuppressBotMagicCodeFailed"] = "SuppressBotMagicCodeFailed";
   TelemetryEvent["GetConversationDetailsException"] = "GetConversationDetailsException";
+  TelemetryEvent["AppStatesException"] = "AppStatesException";
   TelemetryEvent["BrowserUnloadEventStarted"] = "BrowserUnloadEventStarted";
   TelemetryEvent["GetAuthTokenCalled"] = "GetAuthTokenCalled";
   TelemetryEvent["GetAuthTokenFailed"] = "GetAuthTokenFailed";
@@ -158,12 +158,15 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["ProcessingHTMLTextMiddlewareFailed"] = "ProcessingHTMLTextMiddlewareFailed";
   TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
   TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";
+  TelemetryEvent["AttachmentUploadValidatorMiddlewareFailed"] = "AttachmentUploadValidatorMiddlewareFailed";
   TelemetryEvent["QueuePositionMessageRecieved"] = "QueuePositionMessageRecieved";
   TelemetryEvent["AverageWaitTimeMessageRecieved"] = "AverageWaitTimeMessageRecieved";
   TelemetryEvent["DataMaskingRuleApplied"] = "DataMaskingRuleApplied";
   TelemetryEvent["DataMaskingRuleApplyFailed"] = "DataMaskingRuleApplyFailed";
   TelemetryEvent["IC3ClientEvent"] = "IC3ClientEvent";
   TelemetryEvent["ConversationEndedThreadEventReceived"] = "ConversationEndedThreadEventReceived";
+  TelemetryEvent["ConversationEndedByCustomer"] = "ConversationEndedByCustomer";
+  TelemetryEvent["ConversationEndedByAgent"] = "ConversationEndedByAgent";
   TelemetryEvent["InvalidConfiguration"] = "InvalidConfiguration";
   TelemetryEvent["SendTypingIndicatorSucceeded"] = "SendTypingIndicatorSucceeded";
   TelemetryEvent["SendTypingIndicatorFailed"] = "SendTypingIndicatorFailed";
@@ -186,6 +189,15 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
   TelemetryEvent["NetworkDisconnected"] = "NetworkDisconnected";
   TelemetryEvent["NetworkReconnected"] = "NetworkReconnected";
+  TelemetryEvent["LinkModePostChatWorkflowStarted"] = "LinkModePostChatWorkflowStarted";
+  TelemetryEvent["EmbedModePostChatWorkflowStarted"] = "EmbedModePostChatWorkflowStarted";
+  TelemetryEvent["PostChatWorkflowFromCustomer"] = "PostChatWorkflowFromCustomer";
+  TelemetryEvent["PostChatWorkflowFromAgent"] = "PostChatWorkflowFromAgent";
+  TelemetryEvent["PostChatWorkflowFromBot"] = "PostChatWorkflowFromBot";
+  TelemetryEvent["PostChatContextCallSucceed"] = "PostChatContextCallSucceed";
+  TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
+  TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
+  TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
 })(TelemetryEvent || (exports.TelemetryEvent = TelemetryEvent = {}));
 class TelemetryConstants {
   static map(eventTypeOrScenarioType) {
@@ -240,6 +252,12 @@ class TelemetryConstants {
       case TelemetryEvent.CustomerVoiceResponsePageLoaded:
       case TelemetryEvent.CustomerVoiceFormResponseSubmitted:
       case TelemetryEvent.CustomerVoiceFormResponseError:
+      case TelemetryEvent.LinkModePostChatWorkflowStarted:
+      case TelemetryEvent.EmbedModePostChatWorkflowStarted:
+      case TelemetryEvent.PostChatWorkflowFromCustomer:
+      case TelemetryEvent.PostChatWorkflowFromAgent:
+      case TelemetryEvent.PostChatWorkflowFromBot:
+      case TelemetryEvent.AppStatesException:
         return ScenarioType.ACTIONS;
       case TelemetryEvent.StartChatSDKCall:
       case TelemetryEvent.StartChatEventRecevied:

package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -10,11 +10,10 @@ var _react = _interopRequireWildcard(require("react"));
 var _utils = require("../../common/utils");
 var _DimLayer = require("../dimlayer/DimLayer");
 var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
-var _NotificationHandler = require("../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
-var _NotificationScenarios = require("../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _useChatAdapterStore = _interopRequireDefault(require("../../hooks/useChatAdapterStore"));
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
+var _ConversationEndEntity = require("../../contexts/common/ConversationEndEntity");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
@@ -23,10 +22,7 @@ const ConfirmationPaneStateful = props => {
   const initialTabIndexMap = new Map();
   let elements = [];
   const [state, dispatch] = (0, _useChatContextStore.default)();
-  const {
-    prepareEndChat
-  } = props;
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
   const [adapter] = (0, _useChatAdapterStore.default)();
   const controlProps = {
     id: "oc-lcw-confirmation-pane",
@@ -40,18 +36,15 @@ const ConfirmationPaneStateful = props => {
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
         payload: false
       });
-      try {
-        (0, _utils.setTabIndices)(elements, initialTabIndexMap, true);
-        await prepareEndChat(adapter, state);
-      } catch (ex) {
-        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-          Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsCallFailed,
-          ExceptionDetails: {
-            exception: `Get Conversation Details Call Failed : ${ex}`
-          }
-        });
-        _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.Connection, "Get Conversation Details Call Failed: " + ex);
-      }
+      (0, _utils.setTabIndices)(elements, initialTabIndexMap, true);
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+        payload: _ConversationEndEntity.ConversationEndEntity.Customer
+      });
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.ConversationEndedByCustomer,
+        Description: "Conversation is ended by customer."
+      });
     },
     onCancel: () => {
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {

package/lib/cjs/components/headerstateful/HeaderStateful.js

@@ -13,6 +13,7 @@ var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _defaultOutOfOfficeHeaderStyleProps = require("./common/styleProps/defaultOutOfOfficeHeaderStyleProps");
 var _useChatAdapterStore = _interopRequireDefault(require("../../hooks/useChatAdapterStore"));
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
+var _ConversationEndEntity = require("../../contexts/common/ConversationEndEntity");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
@@ -30,7 +31,7 @@ const HeaderStateful = props => {
   const [outOfOperatingHours, setOutOfOperatingHours] = (0, _react.useState)(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
   const outOfOfficeStyleProps = Object.assign({}, _defaultOutOfOfficeHeaderStyleProps.defaultOutOfOfficeHeaderStyleProps, outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.styleProps);
   const conversationState = (0, _react.useRef)(state.appStates.conversationState);
-  const conversationEndedByAgent = (0, _react.useRef)(state.appStates.conversationEndedByAgent);
+  const conversationEndedBy = (0, _react.useRef)(state.appStates.conversationEndedBy);
   const controlProps = {
     id: "oc-lcw-header",
     dir: state.domainStates.globalDir,
@@ -50,7 +51,7 @@ const HeaderStateful = props => {
         Event: _TelemetryConstants.TelemetryEvent.HeaderCloseButtonClicked,
         Description: "Header Close button clicked."
       });
-      if (conversationState.current === _ConversationState.ConversationState.Active || conversationEndedByAgent.current) {
+      if (conversationState.current === _ConversationState.ConversationState.Active || conversationEndedBy.current === _ConversationEndEntity.ConversationEndEntity.Agent) {
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
           payload: true
@@ -96,7 +97,7 @@ const HeaderStateful = props => {
     if (state.appStates.conversationState) {
       conversationState.current = state.appStates.conversationState;
     }
-    conversationEndedByAgent.current = state.appStates.conversationEndedByAgent;
+    conversationEndedBy.current = state.appStates.conversationEndedBy;
   }, [state.appStates]);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.Header, {
     componentOverrides: headerProps === null || headerProps === void 0 ? void 0 : headerProps.componentOverrides,

package/lib/cjs/components/livechatwidget/common/agentEndConversationHelper.js

@@ -0,0 +1,36 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.handleAgentEndConversation = void 0;
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _ConversationEndEntity = require("../../../contexts/common/ConversationEndEntity");
+var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
+var _setPostChatContextAndLoadSurvey = require("./setPostChatContextAndLoadSurvey");
+const handleAgentEndConversation = (props, state, dispatch) => {
+  const isPostChatEnabled = (0, _setPostChatContextAndLoadSurvey.checkPostChatEnabled)(props, state);
+  if (isPostChatEnabled) {
+    if (!state.appStates.postChatWorkflowInProgress) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+        payload: _ConversationEndEntity.ConversationEndEntity.Agent
+      });
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.ConversationEndedByAgent,
+        Description: "Conversation is ended from agent side"
+      });
+    }
+  } else {
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+      payload: _ConversationEndEntity.ConversationEndEntity.Agent
+    });
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.ConversationEndedByAgent,
+      Description: "Conversation is ended from agent side"
+    });
+  }
+};
+exports.handleAgentEndConversation = handleAgentEndConversation;

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -11,16 +11,12 @@ var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidget
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
-var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
-var _Constants = require("../../../common/Constants");
 var _utils = require("../../../common/utils");
 var _authHelper = require("./authHelper");
+var _setPostChatContextAndLoadSurvey = require("./setPostChatContextAndLoadSurvey");
+var _ConversationEndEntity = require("../../../contexts/common/ConversationEndEntity");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
-  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2, _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4, _conversationDetails;
-  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
-  const postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode);
-
   //Unable to end chat if token has expired
   if (props.getAuthToken) {
     const authClientFunction = (0, _authHelper.getAuthClientFunction)(props.chatConfig);
@@ -37,65 +33,28 @@ const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, disp
       }
     }
   }
-
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  let conversationDetails = undefined;
-  try {
-    conversationDetails = await chatSDK.getConversationDetails();
-  } catch (erorr) {
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsException,
-      ExceptionDetails: {
-        exception: `Failed to get conversation details: ${erorr}`
-      }
-    });
-  }
-  if (isPostChatEnabled === "true" && ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
-    const skipEndChatSDK = false;
-    const skipCloseChat = true;
-    const chatSession = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
-    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, false);
-    if (chatSession) {
-      // eslint-disable-next-line @typescript-eslint/no-explicit-any
-      chatSDK.chatToken = chatSession.chatToken ?? {};
-      chatSDK.requestId = chatSession.requestId;
+  const isPostChatEnabled = (0, _setPostChatContextAndLoadSurvey.checkPostChatEnabled)(props, state);
+  if (isPostChatEnabled) {
+    try {
+      await (0, _setPostChatContextAndLoadSurvey.initiatePostChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+    } catch (error) {
+      // Ending chat because something went wrong
+      await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
     }
-    if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
-      // Only start embedded Postchat workflow if postchat context is set successfully else close chat
-      if (state.domainStates.postChatContext) {
-        dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-          payload: _ConversationState.ConversationState.PostchatLoading
-        });
-        await (0, _utils.addDelayInMs)(_Constants.Constants.PostChatLoadingDurationInMs);
-        const loadPostChatEvent = {
-          eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
-        };
-        _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
-      } else {
-        await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, true, false, true);
-      }
-    } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
-      var _props$webChatContain, _props$webChatContain2;
+  } else {
+    if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Agent) {
       dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: _ConversationState.ConversationState.InActive
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
       });
-
-      // Disable SendBox
-      if ((props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd) !== false) {
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        setWebChatStyles(styles => {
-          return {
-            ...styles,
-            hideSendBox: true
-          };
-        });
-      }
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
+    } else {
+      await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
     }
-    return;
   }
-  await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -117,7 +76,6 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
       postMessageToOtherTab = false;
     }
   }
-
   // Need to clear these states immediately when chat ended from OC.
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
@@ -137,12 +95,12 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
   });
   if (!skipCloseChat) {
     try {
-      var _props$webChatContain3;
+      var _props$webChatContain;
       adapter === null || adapter === void 0 ? void 0 : adapter.end();
       setAdapter(undefined);
       setWebChatStyles({
         ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles,
-        ...((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles)
+        ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
       });
       _WebChatStoreLoader.WebChatStoreLoader.store = null;
       dispatch({
@@ -150,9 +108,21 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         payload: _ConversationState.ConversationState.Closed
       });
       dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS,
         payload: false
       });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY,
+        payload: false
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED,
+        payload: false
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+        payload: undefined
+      });
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
         payload: undefined
@@ -176,6 +146,10 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
           eventName: endChatEventName
         });
       }
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.CloseChatCall,
+        Description: "Chat was closed succesfully"
+      });
     } catch (error) {
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
         Event: _TelemetryConstants.TelemetryEvent.CloseChatMethodException,

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -6,10 +6,7 @@ Object.defineProperty(exports, "__esModule", {
 exports.initWebChatComposer = void 0;
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _botframeworkWebchat = require("botframework-webchat");
-var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
-var _ConversationState = require("../../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
 var _attachmentProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware"));
@@ -35,11 +32,10 @@ var _preProcessingMiddleware = _interopRequireDefault(require("../../webchatcont
 var _sanitizationMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"));
 var _cardActionMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware");
 var _messageTimestampMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware"));
-var _Constants = require("../../../common/Constants");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2, _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
+const initWebChatComposer = (props, chatSDK, setAdapter, state, dispatch, adapter, setWebChatStyles) => {
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
   const localizedTexts = {
     ..._defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.localizedTexts)
@@ -47,19 +43,12 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
   const disableNewLineMarkdownSupport = ((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.disableNewLineMarkdownSupport) ?? _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.disableNewLineMarkdownSupport;
   // eslint-disable-next-line @typescript-eslint/no-non-null-assertion
   const markdown = (0, _createMarkdown.createMarkdown)(((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.disableMarkdownMessageFormatting) ?? _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.disableMarkdownMessageFormatting, disableNewLineMarkdownSupport);
-  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
-  const postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode);
-
   // Initialize Web Chat's redux store
   let webChatStore = _WebChatStoreLoader.WebChatStoreLoader.store;
   if (!webChatStore) {
-    var _state$domainStates$l5, _state$domainStates$l6, _state$domainStates$l7, _props$webChatContain6;
+    var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _props$webChatContain6;
     const conversationEndCallback = async () => {
       var _props$webChatContain4, _props$webChatContain5;
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-        Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
-        Description: "Conversation is ended by agent side or by timeout."
-      });
       if ((props === null || props === void 0 ? void 0 : (_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : (_props$webChatContain5 = _props$webChatContain4.renderingMiddlewareProps) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.hideSendboxOnConversationEnd) !== false) {
         setWebChatStyles(styles => {
           return {
@@ -68,58 +57,18 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
           };
         });
       }
-      if (isPostChatEnabled === "true") {
-        if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
-          // Only start embedded Postchat workflow if postchat context is set successfully else close chat
-          if (state.domainStates.postChatContext) {
-            _WebChatStoreLoader.WebChatStoreLoader.store = null;
-            dispatch({
-              type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: _ConversationState.ConversationState.PostchatLoading
-            });
-            await (0, _utils.addDelayInMs)(_Constants.Constants.PostChatLoadingDurationInMs);
-            const loadPostChatEvent = {
-              eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
-            };
-            _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
-          } else {
-            dispatch({
-              type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: _ConversationState.ConversationState.InActive
-            });
-            dispatch({
-              type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
-              payload: true
-            });
-          }
-        } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
-          dispatch({
-            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-            payload: _ConversationState.ConversationState.InActive
-          });
-        }
-      } else {
-        dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-          payload: _ConversationState.ConversationState.InActive
-        });
-        dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
-          payload: true
-        });
-      }
       dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
-        payload: undefined
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED,
+        payload: true
       });
-      dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-        payload: undefined
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
+        Description: "Conversation end by agent side or by timeout event received."
       });
     };
     webChatStore = (0, _botframeworkWebchat.createStore)({},
     //initial state
-    _preProcessingMiddleware.default, _attachmentProcessingMiddleware.default, (0, _attachmentUploadValidatorMiddleware.default)((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.allowedFileExtensions, (_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.maxUploadFileSize, localizedTexts), _channelDataMiddleware.default, (0, _conversationEndMiddleware.default)(conversationEndCallback), (0, _dataMaskingMiddleware.default)((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.DataMaskingInfo), _messageTimestampMiddleware.default, _gifUploadMiddleware.default, _htmlPlayerMiddleware.default, _htmlTextMiddleware.default, (0, _maxMessageSizeValidator.default)(localizedTexts), _sanitizationMiddleware.default,
+    _preProcessingMiddleware.default, _attachmentProcessingMiddleware.default, (0, _attachmentUploadValidatorMiddleware.default)((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), _channelDataMiddleware.default, (0, _conversationEndMiddleware.default)(conversationEndCallback), (0, _dataMaskingMiddleware.default)((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), _messageTimestampMiddleware.default, _gifUploadMiddleware.default, _htmlPlayerMiddleware.default, _htmlTextMiddleware.default, (0, _maxMessageSizeValidator.default)(localizedTexts), _sanitizationMiddleware.default,
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.storeMiddlewares) ?? []));
     _WebChatStoreLoader.WebChatStoreLoader.store = webChatStore;
@@ -129,7 +78,7 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
   const webChatProps = {
     ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps,
     dir: state.domainStates.globalDir,
-    locale: (0, _utils.changeLanguageCodeFormatForWebChat)((0, _omnichannelChatSdk.getLocaleStringFromId)((_state$domainStates$l8 = state.domainStates.liveChatConfig) === null || _state$domainStates$l8 === void 0 ? void 0 : (_state$domainStates$l9 = _state$domainStates$l8.ChatWidgetLanguage) === null || _state$domainStates$l9 === void 0 ? void 0 : _state$domainStates$l9.msdyn_localeid)),
+    locale: (0, _utils.changeLanguageCodeFormatForWebChat)((0, _omnichannelChatSdk.getLocaleStringFromId)((_state$domainStates$l4 = state.domainStates.liveChatConfig) === null || _state$domainStates$l4 === void 0 ? void 0 : (_state$domainStates$l5 = _state$domainStates$l4.ChatWidgetLanguage) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.msdyn_localeid)),
     store: webChatStore,
     activityMiddleware: (_props$webChatContain7 = props.webChatContainerProps) !== null && _props$webChatContain7 !== void 0 && (_props$webChatContain8 = _props$webChatContain7.renderingMiddlewareProps) !== null && _props$webChatContain8 !== void 0 && _props$webChatContain8.disableActivityMiddleware ? undefined : (0, _activityMiddleware.createActivityMiddleware)((_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.systemMessageStyleProps, (_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.userMessageStyleProps),
     attachmentMiddleware: (_props$webChatContain9 = props.webChatContainerProps) !== null && _props$webChatContain9 !== void 0 && (_props$webChatContain10 = _props$webChatContain9.renderingMiddlewareProps) !== null && _props$webChatContain10 !== void 0 && _props$webChatContain10.disableAttachmentMiddleware ? undefined : (0, _attachmentMiddleware.default)(((_state$domainStates$r3 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r3 === void 0 ? void 0 : (_state$domainStates$r4 = _state$domainStates$r3.attachmentProps) === null || _state$domainStates$r4 === void 0 ? void 0 : _state$domainStates$r4.enableInlinePlaying) ?? _defaultAttachmentProps.defaultAttachmentProps.enableInlinePlaying),

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -116,8 +116,12 @@ const redirectPage = (redirectURL, redirectInSameWindow) => {
   }
 };
 const isReconnectEnabled = chatConfig => {
-  var _chatConfig$LiveWSAnd;
-  return chatConfig && ((_chatConfig$LiveWSAnd = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd === void 0 ? void 0 : _chatConfig$LiveWSAnd.msdyn_enablechatreconnect) && (chatConfig.LiveWSAndLiveChatEngJoin.msdyn_enablechatreconnect === "true" || chatConfig.LiveWSAndLiveChatEngJoin.msdyn_enablechatreconnect === true);
+  if (chatConfig) {
+    var _chatConfig$LiveWSAnd, _chatConfig$LiveWSAnd2;
+    const reconnectEnabled = ((_chatConfig$LiveWSAnd = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd === void 0 ? void 0 : (_chatConfig$LiveWSAnd2 = _chatConfig$LiveWSAnd.msdyn_enablechatreconnect) === null || _chatConfig$LiveWSAnd2 === void 0 ? void 0 : _chatConfig$LiveWSAnd2.toLowerCase()) === "true";
+    return reconnectEnabled;
+  }
+  return false;
 };
 exports.isReconnectEnabled = isReconnectEnabled;
 const hasReconnectId = reconnectAvailabilityResponse => {