@microsoft/omnichannel-chat-widget 0.1.0-main.50fdaaa → 0.1.0-main.52fa2fc

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js

@@ -4,9 +4,12 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.default = void 0;
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
 var _NotificationHandler = require("../../notification/NotificationHandler");
 var _NotificationScenarios = require("../../enums/NotificationScenarios");
 var _WebChatActionType = require("../../enums/WebChatActionType");
+var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
+var _Constants = require("../../../../../common/Constants");
 /******
  * AttachmentUploadValidatorMiddleware
  * 
@@ -19,17 +22,18 @@ const MBtoBRatio = 1000000;
 * If an attachment is invalid, delete this attachment from the attachments list
 * If the result attachment list is empty, return a dummy action
 */
-const validateAttachment = (action, allowedFileExtensions, maxUploadFileSize, localizedTexts) => {
+const validateAttachment = (action, allowedFileExtensions, maxFileSizeSupportedByDynamics, localizedTexts) => {
   var _action$payload, _action$payload$activ, _action$payload2, _action$payload2$acti, _action$payload2$acti2, _action$payload3, _action$payload3$acti, _action$payload3$acti2;
   const attachments = action === null || action === void 0 ? void 0 : (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : (_action$payload$activ = _action$payload.activity) === null || _action$payload$activ === void 0 ? void 0 : _action$payload$activ.attachments;
   const attachmentSizes = action === null || action === void 0 ? void 0 : (_action$payload2 = action.payload) === null || _action$payload2 === void 0 ? void 0 : (_action$payload2$acti = _action$payload2.activity) === null || _action$payload2$acti === void 0 ? void 0 : (_action$payload2$acti2 = _action$payload2$acti.channelData) === null || _action$payload2$acti2 === void 0 ? void 0 : _action$payload2$acti2.attachmentSizes;
   if (attachments) {
     for (let i = 0; i < attachments.length; i++) {
+      const maxUploadFileSize = getMaxUploadFileSize(maxFileSizeSupportedByDynamics, attachments[i].contentType);
       const fileExtensionValid = validateFileExtension(attachments[i], allowedFileExtensions);
       const fileSizeValid = validateFileSize(attachmentSizes[i], maxUploadFileSize);
       const fileIsEmpty = parseInt(attachmentSizes[i]) == 0;
       if (!fileExtensionValid || !fileSizeValid || fileIsEmpty) {
-        _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.AttachmentError, buildErrorMessage(attachments[i].name, fileExtensionValid, fileSizeValid, fileIsEmpty, maxUploadFileSize, localizedTexts));
+        _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.AttachmentError, buildErrorMessage(attachments[i].name, fileExtensionValid, fileSizeValid, fileIsEmpty, maxUploadFileSize.toString(), maxFileSizeSupportedByDynamics, localizedTexts));
         attachments.splice(i, 1);
         attachmentSizes.splice(i, 1);
         i--;
@@ -61,58 +65,118 @@ const validateFileExtension = (attachment, allowedFileExtensions) => {
   return allExtensions.indexOf(fileExtension) > -1;
 };
 const validateFileSize = (attachmentSize, maxUploadFileSize) => {
-  return (maxUploadFileSize && parseInt(maxUploadFileSize) * MBtoBRatio) > parseInt(attachmentSize);
+  return maxUploadFileSize * MBtoBRatio > parseInt(attachmentSize);
 };
-const buildErrorMessage = (fileName, supportedFileExtension, supportedFileSize, fileIsEmpty, maxUploadFileSize, localizedTexts) => {
+const getMaxUploadFileSize = (maxFileSizeSupportedByDynamicsStr, contentType) => {
+  const maxFileSizeSupportedByDynamics = maxFileSizeSupportedByDynamicsStr && parseInt(maxFileSizeSupportedByDynamicsStr) ? parseInt(maxFileSizeSupportedByDynamicsStr) : _Constants.AMSConstants.maxSupportedFileSize;
+  const amsAttachmentSizeLimit = isImage(contentType) ? _Constants.AMSConstants.maxSupportedImageSize : _Constants.AMSConstants.maxSupportedFileSize;
+  // Takes the smallest max file size configure betteween AMS and Dynamics Config
+  return maxFileSizeSupportedByDynamics < amsAttachmentSizeLimit ? maxFileSizeSupportedByDynamics : amsAttachmentSizeLimit;
+};
+const isImage = contentType => {
+  return _Constants.AMSConstants.supportedImagesMimeTypes.includes(contentType);
+};
+const buildErrorMessage = (fileName, supportedFileExtension, supportedFileSize, fileIsEmpty, maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts) => {
   let errorMessage = "";
   if (!fileName || !maxUploadFileSize) {
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: "File provided is null"
+      }
+    });
     return localizedTexts.MIDDLEWARE_BANNER_FILE_NULL_ERROR ?? "";
   }
   if (!supportedFileExtension && !supportedFileSize) {
-    errorMessage = getFileSizeAndFileExtensionErrorMessage(fileName, maxUploadFileSize, localizedTexts);
+    errorMessage = getFileSizeAndFileExtensionErrorMessage(fileName, maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts);
   } else if (!supportedFileSize) {
-    errorMessage = getFileSizeErrorMessage(maxUploadFileSize, localizedTexts);
+    errorMessage = getFileSizeErrorMessage(maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts);
   } else if (!supportedFileExtension) {
     errorMessage = getFileExtensionErrorMessage(fileName, localizedTexts);
   } else if (fileIsEmpty) {
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: "File provided is empty"
+      }
+    });
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_IS_EMPTY_ERROR ?? "";
   } else {
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: `Unexpected error: supportedFileExtension=${supportedFileExtension} supportedFileSize=${supportedFileSize} fileIsEmpty=${!fileIsEmpty}`
+      }
+    });
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_ERROR_MESSAGE ?? "";
   }
   return errorMessage;
 };
-const getFileSizeAndFileExtensionErrorMessage = (fileName, maxUploadFileSize, localizedTexts) => {
+const getFileSizeAndFileExtensionErrorMessage = (fileName, maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts) => {
   const index = fileName.lastIndexOf(".");
-  let errorMessage;
+  let errorMessage, exceptionDetails;
   if (index < 0) {
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_SIZE_WITHOUT_EXTENSION_ERROR;
+    exceptionDetails = `File exceeded the allowed limit of ${maxUploadFileSize} MB and File provided without file extension`;
   } else {
     var _errorMessage;
     const fileExtension = fileName.substring(index);
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_SIZE_EXTENSION_ERROR;
+    exceptionDetails = `File exceeds the allowed limit of ${maxUploadFileSize} MB and ${fileExtension} files are not supported`;
     if ((_errorMessage = errorMessage) !== null && _errorMessage !== void 0 && _errorMessage.includes("{1}")) {
       errorMessage = errorMessage.replace("{1}", fileExtension);
     }
   }
+  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+    Event: _TelemetryConstants.TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+    Description: "Attachment validation failed",
+    ExceptionDetails: {
+      ErrorDetails: `${exceptionDetails} Dynamics file size limit=${maxFileSizeSupportedByDynamics} AMS image size limit=${_Constants.AMSConstants.maxSupportedImageSize} AMS file size limit=${_Constants.AMSConstants.maxSupportedFileSize}`
+    }
+  });
   return errorMessage ? errorMessage.includes("{0}") ? errorMessage.replace("{0}", maxUploadFileSize) : errorMessage : "";
 };
 const getFileExtensionErrorMessage = (fileName, localizedTexts) => {
   const index = fileName.lastIndexOf(".");
   if (index < 0) {
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: "File provided without file extension"
+      }
+    });
     return localizedTexts.MIDDLEWARE_BANNER_FILE_WITHOUT_EXTENSION ?? "";
   } else {
     const fileExtension = fileName.substring(index);
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: `${fileExtension} files extension is not supported.`
+      }
+    });
     const errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_EXTENSION_ERROR;
     return errorMessage ? errorMessage.includes("{0}") ? errorMessage.replace("{0}", fileExtension) : errorMessage : "";
   }
 };
-const getFileSizeErrorMessage = (maxUploadFileSize, localizedTexts) => {
+const getFileSizeErrorMessage = (maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts) => {
+  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+    Event: _TelemetryConstants.TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+    Description: "Attachment validation failed",
+    ExceptionDetails: {
+      ErrorDetails: `File exceeds the allowed limit of ${maxUploadFileSize}MB. Dynamics file size limit=${maxFileSizeSupportedByDynamics} AMS image size limit=${_Constants.AMSConstants.maxSupportedImageSize} AMS file size limit=${_Constants.AMSConstants.maxSupportedFileSize}`
+    }
+  });
   const errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_SIZE_ERROR;
   return errorMessage ? errorMessage.includes("{0}") ? errorMessage.replace("{0}", maxUploadFileSize) : errorMessage : "";
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
-const createAttachmentUploadValidatorMiddleware = (allowedFileExtensions, maxUploadFileSize, localizedTexts) => _ref => {
+const createAttachmentUploadValidatorMiddleware = (allowedFileExtensions, maxFileSizeSupportedByDynamics, localizedTexts) => _ref => {
   let {
     dispatch
   } = _ref;
@@ -123,7 +187,7 @@ const createAttachmentUploadValidatorMiddleware = (allowedFileExtensions, maxUpl
         payload
       } = action;
       if (payload !== null && payload !== void 0 && (_payload$activity = payload.activity) !== null && _payload$activity !== void 0 && _payload$activity.attachments && payload !== null && payload !== void 0 && (_payload$activity2 = payload.activity) !== null && _payload$activity2 !== void 0 && (_payload$activity2$ch = _payload$activity2.channelData) !== null && _payload$activity2$ch !== void 0 && _payload$activity2$ch.attachmentSizes && (payload === null || payload === void 0 ? void 0 : (_payload$activity3 = payload.activity) === null || _payload$activity3 === void 0 ? void 0 : (_payload$activity3$at = _payload$activity3.attachments) === null || _payload$activity3$at === void 0 ? void 0 : _payload$activity3$at.length) === (payload === null || payload === void 0 ? void 0 : (_payload$activity4 = payload.activity) === null || _payload$activity4 === void 0 ? void 0 : (_payload$activity4$ch = _payload$activity4.channelData) === null || _payload$activity4$ch === void 0 ? void 0 : (_payload$activity4$ch2 = _payload$activity4$ch.attachmentSizes) === null || _payload$activity4$ch2 === void 0 ? void 0 : _payload$activity4$ch2.length)) {
-        return next(validateAttachment(action, allowedFileExtensions, maxUploadFileSize, localizedTexts));
+        return next(validateAttachment(action, allowedFileExtensions, maxFileSizeSupportedByDynamics, localizedTexts));
       }
     }
     return next(action);

package/lib/cjs/contexts/common/ConversationEndEntity.js

@@ -0,0 +1,12 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.ConversationEndEntity = void 0;
+let ConversationEndEntity;
+exports.ConversationEndEntity = ConversationEndEntity;
+(function (ConversationEndEntity) {
+  ConversationEndEntity[ConversationEndEntity["Customer"] = 0] = "Customer";
+  ConversationEndEntity[ConversationEndEntity["Agent"] = 1] = "Agent";
+})(ConversationEndEntity || (exports.ConversationEndEntity = ConversationEndEntity = {}));

package/lib/cjs/contexts/common/LiveChatWidgetActionType.js

@@ -36,11 +36,15 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 26] = "SET_RECONNECT_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 27] = "SET_UNREAD_MESSAGE_COUNT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 28] = "SET_FOCUS_CHAT_BUTTON";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 29] = "SET_CONVERSATION_ENDED_BY_AGENT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 30] = "SET_WIDGET_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 31] = "SET_LIVE_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 32] = "SET_BOT_OAUTH_SIGNIN_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 33] = "SET_WIDGET_SIZE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 34] = "SET_WIDGET_INSTANCE_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 35] = "SET_LIVE_CHAT_CONFIG";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 29] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 30] = "SET_CONVERSATION_ENDED_BY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 31] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 32] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 33] = "SET_BOT_OAUTH_SIGNIN_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 34] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 35] = "SET_WIDGET_INSTANCE_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 36] = "SET_LIVE_CHAT_CONFIG";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 37] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 38] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 39] = "SET_SHOULD_USE_BOT_SURVEY";
 })(LiveChatWidgetActionType || (exports.LiveChatWidgetActionType = LiveChatWidgetActionType = {}));

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -31,7 +31,8 @@ const getLiveChatWidgetContextInitialState = props => {
       liveChatContext: undefined,
       customContext: undefined,
       widgetSize: undefined,
-      widgetInstanceId: ""
+      widgetInstanceId: "",
+      initialChatSdkRequestId: ""
     },
     appStates: {
       conversationState: _ConversationState.ConversationState.Closed,
@@ -51,7 +52,10 @@ const getLiveChatWidgetContextInitialState = props => {
       },
       e2vvEnabled: false,
       unreadMessageCount: 0,
-      conversationEndedByAgent: false
+      conversationEndedByAgentEventReceived: false,
+      conversationEndedBy: undefined,
+      postChatWorkflowInProgress: false,
+      shouldUseBotSurvey: false
     },
     uiStates: {
       showConfirmationPane: false,

package/lib/cjs/contexts/createReducer.js

@@ -264,12 +264,20 @@ const createReducer = () => {
         return {
           ...action.payload
         };
-      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT:
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED:
         return {
           ...state,
           appStates: {
             ...state.appStates,
-            conversationEndedByAgent: action.payload
+            conversationEndedByAgentEventReceived: action.payload
+          }
+        };
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            conversationEndedBy: action.payload
           }
         };
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_SIZE:
@@ -299,6 +307,32 @@ const createReducer = () => {
             liveChatConfig: action.payload
           }
         };
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            postChatWorkflowInProgress: action.payload
+          }
+        };
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_INITIAL_CHAT_SDK_REQUEST_ID:
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
+            initialChatSdkRequestId: action.payload
+          }
+        };
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            shouldUseBotSurvey: action.payload
+          }
+        };
       default:
         return state;
     }

package/lib/esm/common/Constants.js

@@ -21,6 +21,8 @@ _defineProperty(Constants, "truePascal", "True");
 _defineProperty(Constants, "true", "true");
 _defineProperty(Constants, "false", "false");
 _defineProperty(Constants, "maximumUnreadMessageCount", 99);
+_defineProperty(Constants, "userParticipantTypeTag", "User");
+_defineProperty(Constants, "botParticipantTypeTag", "Bot");
 _defineProperty(Constants, "channelIdKey", "ChannelId-");
 _defineProperty(Constants, "ChannelId", "lcw");
 _defineProperty(Constants, "CustomerTag", "FromCustomer");
@@ -129,6 +131,10 @@ _defineProperty(WebChatMiddlewareConstants, "nextVisibleActivity", "nextVisibleA
 _defineProperty(WebChatMiddlewareConstants, "timeBetweenTimestampGroups", 300000);
 _defineProperty(WebChatMiddlewareConstants, "maxTextLength", 6000);
 _defineProperty(WebChatMiddlewareConstants, "adaptiveCard", "AdaptiveCard");
+export class AMSConstants {}
+_defineProperty(AMSConstants, "supportedImagesMimeTypes", ["image/jpeg", "image/png", "image/gif", "image/heic", "image/webp"]);
+_defineProperty(AMSConstants, "maxSupportedImageSize", 20);
+_defineProperty(AMSConstants, "maxSupportedFileSize", 300);
 export class MimeTypes {}
 _defineProperty(MimeTypes, "UnknownFileType", "application/octet-stream");
 export class LocaleConstants {}

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -54,6 +54,7 @@ export let BroadcastEvent;
   BroadcastEvent["SigninCardReceived"] = "SignInCardReceived";
   BroadcastEvent["BotAuthConfigRequest"] = "BotAuthConfigRequest";
   BroadcastEvent["BotAuthConfigResponse"] = "BotAuthConfigResponse";
+  BroadcastEvent["HideChatVisibilityChangeEvent"] = "hideChatVisibilityChangeEvent";
 })(BroadcastEvent || (BroadcastEvent = {}));
 export let TelemetryEvent;
 (function (TelemetryEvent) {
@@ -89,11 +90,10 @@ export let TelemetryEvent;
   TelemetryEvent["GetConversationDetailsCallFailed"] = "GetConversationDetailsCallFailed";
   TelemetryEvent["EndChatSDKCallFailed"] = "EndChatSDKCallFailed";
   TelemetryEvent["GetChatReconnectContextSDKCallFailed"] = "GetChatReconnectContextSDKCallFailed";
-  TelemetryEvent["PostChatContextCallSucceed"] = "PostChatContextCallSucceed";
-  TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
   TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";
   TelemetryEvent["ClientDataStoreProviderFailed"] = "ClientDataStoreProviderFailed";
   TelemetryEvent["InMemoryDataStoreFailed"] = "InMemoryDataStoreFailed";
+  TelemetryEvent["ChatVisibilityChanged"] = "ChatVisibilityChanged";
   TelemetryEvent["WebChatLoaded"] = "WebChatLoaded";
   TelemetryEvent["LCWChatButtonClicked"] = "LCWChatButtonClicked";
   TelemetryEvent["LCWChatButtonShow"] = "LCWChatButtonShow";
@@ -101,6 +101,7 @@ export let TelemetryEvent;
   TelemetryEvent["WidgetLoadComplete"] = "WidgetLoadComplete";
   TelemetryEvent["WidgetLoadFailed"] = "WidgetLoadFailed";
   TelemetryEvent["StartChatMethodException"] = "StartChatMethodException";
+  TelemetryEvent["CloseChatCall"] = "CloseChatCall";
   TelemetryEvent["CloseChatMethodException"] = "CloseChatMethodException";
   TelemetryEvent["PrechatSurveyLoaded"] = "PrechatSurveyLoaded";
   TelemetryEvent["PrechatSubmitted"] = "PrechatSubmitted";
@@ -123,8 +124,6 @@ export let TelemetryEvent;
   TelemetryEvent["LoadingPaneLoaded"] = "LoadingPaneLoaded";
   TelemetryEvent["EmailTranscriptLoaded"] = "EmailTranscriptLoaded";
   TelemetryEvent["OutOfOfficePaneLoaded"] = "OutOfOfficePaneLoaded";
-  TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
-  TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
   TelemetryEvent["ConfirmationPaneLoaded"] = "ConfirmationPaneLoaded";
   TelemetryEvent["ProactiveChatPaneLoaded"] = "ProactiveChatPaneLoaded";
   TelemetryEvent["ReconnectChatPaneLoaded"] = "ReconnectChatPaneLoaded";
@@ -137,6 +136,7 @@ export let TelemetryEvent;
   TelemetryEvent["SuppressBotMagicCodeSucceeded"] = "SuppressBotMagicCodeSucceeded";
   TelemetryEvent["SuppressBotMagicCodeFailed"] = "SuppressBotMagicCodeFailed";
   TelemetryEvent["GetConversationDetailsException"] = "GetConversationDetailsException";
+  TelemetryEvent["AppStatesException"] = "AppStatesException";
   TelemetryEvent["BrowserUnloadEventStarted"] = "BrowserUnloadEventStarted";
   TelemetryEvent["GetAuthTokenCalled"] = "GetAuthTokenCalled";
   TelemetryEvent["GetAuthTokenFailed"] = "GetAuthTokenFailed";
@@ -152,12 +152,15 @@ export let TelemetryEvent;
   TelemetryEvent["ProcessingHTMLTextMiddlewareFailed"] = "ProcessingHTMLTextMiddlewareFailed";
   TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
   TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";
+  TelemetryEvent["AttachmentUploadValidatorMiddlewareFailed"] = "AttachmentUploadValidatorMiddlewareFailed";
   TelemetryEvent["QueuePositionMessageRecieved"] = "QueuePositionMessageRecieved";
   TelemetryEvent["AverageWaitTimeMessageRecieved"] = "AverageWaitTimeMessageRecieved";
   TelemetryEvent["DataMaskingRuleApplied"] = "DataMaskingRuleApplied";
   TelemetryEvent["DataMaskingRuleApplyFailed"] = "DataMaskingRuleApplyFailed";
   TelemetryEvent["IC3ClientEvent"] = "IC3ClientEvent";
   TelemetryEvent["ConversationEndedThreadEventReceived"] = "ConversationEndedThreadEventReceived";
+  TelemetryEvent["ConversationEndedByCustomer"] = "ConversationEndedByCustomer";
+  TelemetryEvent["ConversationEndedByAgent"] = "ConversationEndedByAgent";
   TelemetryEvent["InvalidConfiguration"] = "InvalidConfiguration";
   TelemetryEvent["SendTypingIndicatorSucceeded"] = "SendTypingIndicatorSucceeded";
   TelemetryEvent["SendTypingIndicatorFailed"] = "SendTypingIndicatorFailed";
@@ -180,6 +183,15 @@ export let TelemetryEvent;
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
   TelemetryEvent["NetworkDisconnected"] = "NetworkDisconnected";
   TelemetryEvent["NetworkReconnected"] = "NetworkReconnected";
+  TelemetryEvent["LinkModePostChatWorkflowStarted"] = "LinkModePostChatWorkflowStarted";
+  TelemetryEvent["EmbedModePostChatWorkflowStarted"] = "EmbedModePostChatWorkflowStarted";
+  TelemetryEvent["PostChatWorkflowFromCustomer"] = "PostChatWorkflowFromCustomer";
+  TelemetryEvent["PostChatWorkflowFromAgent"] = "PostChatWorkflowFromAgent";
+  TelemetryEvent["PostChatWorkflowFromBot"] = "PostChatWorkflowFromBot";
+  TelemetryEvent["PostChatContextCallSucceed"] = "PostChatContextCallSucceed";
+  TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
+  TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
+  TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
 })(TelemetryEvent || (TelemetryEvent = {}));
 export class TelemetryConstants {
   static map(eventTypeOrScenarioType) {
@@ -234,6 +246,12 @@ export class TelemetryConstants {
       case TelemetryEvent.CustomerVoiceResponsePageLoaded:
       case TelemetryEvent.CustomerVoiceFormResponseSubmitted:
       case TelemetryEvent.CustomerVoiceFormResponseError:
+      case TelemetryEvent.LinkModePostChatWorkflowStarted:
+      case TelemetryEvent.EmbedModePostChatWorkflowStarted:
+      case TelemetryEvent.PostChatWorkflowFromCustomer:
+      case TelemetryEvent.PostChatWorkflowFromAgent:
+      case TelemetryEvent.PostChatWorkflowFromBot:
+      case TelemetryEvent.AppStatesException:
         return ScenarioType.ACTIONS;
       case TelemetryEvent.StartChatSDKCall:
       case TelemetryEvent.StartChatEventRecevied:

package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -4,21 +4,17 @@ import React, { useEffect } from "react";
 import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
 import { DimLayer } from "../dimlayer/DimLayer";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
-import { NotificationHandler } from "../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
-import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../hooks/useChatContextStore";
+import { ConversationEndEntity } from "../../contexts/common/ConversationEndEntity";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const ConfirmationPaneStateful = props => {
   const initialTabIndexMap = new Map();
   let elements = [];
   const [state, dispatch] = useChatContextStore();
-  const {
-    prepareEndChat
-  } = props;
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
   const [adapter] = useChatAdapterStore();
   const controlProps = {
     id: "oc-lcw-confirmation-pane",
@@ -32,18 +28,15 @@ export const ConfirmationPaneStateful = props => {
         type: LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
         payload: false
       });
-      try {
-        setTabIndices(elements, initialTabIndexMap, true);
-        await prepareEndChat(adapter, state);
-      } catch (ex) {
-        TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-          Event: TelemetryEvent.GetConversationDetailsCallFailed,
-          ExceptionDetails: {
-            exception: `Get Conversation Details Call Failed : ${ex}`
-          }
-        });
-        NotificationHandler.notifyError(NotificationScenarios.Connection, "Get Conversation Details Call Failed: " + ex);
-      }
+      setTabIndices(elements, initialTabIndexMap, true);
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+        payload: ConversationEndEntity.Customer
+      });
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.ConversationEndedByCustomer,
+        Description: "Conversation is ended by customer."
+      });
     },
     onCancel: () => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {

package/lib/esm/components/headerstateful/HeaderStateful.js

@@ -7,6 +7,7 @@ import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultOutOfOfficeHeaderStyleProps } from "./common/styleProps/defaultOutOfOfficeHeaderStyleProps";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../hooks/useChatContextStore";
+import { ConversationEndEntity } from "../../contexts/common/ConversationEndEntity";
 export const HeaderStateful = props => {
   var _state$domainStates$l, _state$domainStates$l2, _headerProps$controlP, _headerProps$controlP2, _headerProps$controlP3, _outOfOfficeHeaderPro;
   const [state, dispatch] = useChatContextStore();
@@ -21,7 +22,7 @@ export const HeaderStateful = props => {
   const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeHeaderStyleProps, outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.styleProps);
   const conversationState = useRef(state.appStates.conversationState);
-  const conversationEndedByAgent = useRef(state.appStates.conversationEndedByAgent);
+  const conversationEndedBy = useRef(state.appStates.conversationEndedBy);
   const controlProps = {
     id: "oc-lcw-header",
     dir: state.domainStates.globalDir,
@@ -41,7 +42,7 @@ export const HeaderStateful = props => {
         Event: TelemetryEvent.HeaderCloseButtonClicked,
         Description: "Header Close button clicked."
       });
-      if (conversationState.current === ConversationState.Active || conversationEndedByAgent.current) {
+      if (conversationState.current === ConversationState.Active || conversationEndedBy.current === ConversationEndEntity.Agent) {
         dispatch({
           type: LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
           payload: true
@@ -87,7 +88,7 @@ export const HeaderStateful = props => {
     if (state.appStates.conversationState) {
       conversationState.current = state.appStates.conversationState;
     }
-    conversationEndedByAgent.current = state.appStates.conversationEndedByAgent;
+    conversationEndedBy.current = state.appStates.conversationEndedBy;
   }, [state.appStates]);
   return /*#__PURE__*/React.createElement(Header, {
     componentOverrides: headerProps === null || headerProps === void 0 ? void 0 : headerProps.componentOverrides,

package/lib/esm/components/livechatwidget/common/agentEndConversationHelper.js

@@ -0,0 +1,30 @@
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
+import { checkPostChatEnabled } from "./setPostChatContextAndLoadSurvey";
+const handleAgentEndConversation = (props, state, dispatch) => {
+  const isPostChatEnabled = checkPostChatEnabled(props, state);
+  if (isPostChatEnabled) {
+    if (!state.appStates.postChatWorkflowInProgress) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+        payload: ConversationEndEntity.Agent
+      });
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.ConversationEndedByAgent,
+        Description: "Conversation is ended from agent side"
+      });
+    }
+  } else {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+      payload: ConversationEndEntity.Agent
+    });
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.ConversationEndedByAgent,
+      Description: "Conversation is ended from agent side"
+    });
+  }
+};
+export { handleAgentEndConversation };