@microsoft/omnichannel-chat-widget 0.1.0-main.170e416 → 0.1.0-main.18d1166

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -1,5 +1,9 @@
-import { ChatSDKError, LiveWorkItemState } from "../../../common/Constants";
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { ChatSDKError, LiveWorkItemState } from "../../../common/Constants";
+import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
+import { getAuthClientFunction, handleAuthentication } from "./authHelper";
+import { ActivityStreamHandler } from "./ActivityStreamHandler";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
@@ -8,13 +12,9 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { createAdapter } from "./createAdapter";
 import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
-import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
+import { handleChatReconnect } from "./reconnectChatHelper";
 import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
 import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
-import { BroadcastService } from "@microsoft/omnichannel-chat-components";
-import { ActivityStreamHandler } from "./ActivityStreamHandler";
-import { getAuthClientFunction, handleAuthentication } from "./authHelper";
-import { handleChatReconnect } from "./reconnectChatHelper";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 let optionalParams = {};
@@ -78,11 +78,19 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
     type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
     payload: ConversationState.Loading
   });
-  await initStartChat(chatSDK, props === null || props === void 0 ? void 0 : props.chatConfig, props === null || props === void 0 ? void 0 : props.getAuthToken, dispatch, setAdapter);
+  const optionalParams = {
+    isProactiveChat
+  };
+  await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, params, persistedState) => {
+const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persistedState) => {
+  var _props$controlProps2;
+  let isStartChatSuccessful = false;
+  const chatConfig = props === null || props === void 0 ? void 0 : props.chatConfig;
+  const getAuthToken = props === null || props === void 0 ? void 0 : props.getAuthToken;
+  const hideErrorUIPane = props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.hideErrorUIPane;
   try {
     var _newAdapter$activity$, _TelemetryTimers$Widg;
     //Start widget load timer
@@ -96,10 +104,13 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
       // set auth token to chat sdk before start chat
       const authSuccess = await handleAuthentication(chatSDK, chatConfig, getAuthToken);
       if (!authSuccess) {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.Closed
+        });
         return;
       }
     }
-    let isStartChatSuccessful = false;
 
     //Check if chat retrieved from cache
     if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
@@ -113,14 +124,16 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
       });
     }
     try {
-      TelemetryHelper.logSDKEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.StartChatSDKCall
-      });
-
+      var _window$Microsoft, _window$Microsoft$Dyn, _window$Microsoft$Dyn2, _window$Microsoft$Dyn3;
       // Set custom context params
       setCustomContextParams(chatSDK);
-      optionalParams = Object.assign({}, params, optionalParams);
-      await chatSDK.startChat(optionalParams);
+      const defaultOptionalParams = {
+        sendDefaultInitContext: true,
+        isProactiveChat: !!(params !== null && params !== void 0 && params.isProactiveChat),
+        portalContactId: (_window$Microsoft = window.Microsoft) === null || _window$Microsoft === void 0 ? void 0 : (_window$Microsoft$Dyn = _window$Microsoft.Dynamic365) === null || _window$Microsoft$Dyn === void 0 ? void 0 : (_window$Microsoft$Dyn2 = _window$Microsoft$Dyn.Portal) === null || _window$Microsoft$Dyn2 === void 0 ? void 0 : (_window$Microsoft$Dyn3 = _window$Microsoft$Dyn2.User) === null || _window$Microsoft$Dyn3 === void 0 ? void 0 : _window$Microsoft$Dyn3.contactId
+      };
+      const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
+      await chatSDK.startChat(startChatOptionalParams);
       isStartChatSuccessful = true;
     } catch (error) {
       TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
@@ -130,12 +143,6 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
         }
       });
       isStartChatSuccessful = false;
-      // Resetting the widget state to Closed, for recent introduction of OC rate limiting(429 Error) 
-      // TODO : How to diplay a proper UI message to customer to try after sometime at this point - cool down scenario
-      dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: ConversationState.Closed
-      });
       return;
     }
 
@@ -164,15 +171,14 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
       payload: liveChatContext
     });
 
-    // Set post chat context in state, no survey load
-    setPostChatContextAndLoadSurvey(chatSDK, dispatch);
-
-    // Updating chat session detail for telemetry
-    await updateSessionDataForTelemetry(chatSDK, dispatch);
-
     // Set app state to Active
     if (isStartChatSuccessful) {
       ActivityStreamHandler.uncork();
+      // Update start chat failure app state if chat loads successfully
+      dispatch({
+        type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
+        payload: false
+      });
       dispatch({
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.Active
@@ -183,6 +189,12 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
       Description: "Widget load complete",
       ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
     });
+
+    // Set post chat context in state, no survey load
+    setPostChatContextAndLoadSurvey(chatSDK, dispatch);
+
+    // Updating chat session detail for telemetry
+    await updateSessionDataForTelemetry(chatSDK, dispatch);
   } catch (ex) {
     TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.WidgetLoadFailed,
@@ -203,28 +215,56 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
       });
       return;
     }
+    if (!hideErrorUIPane) {
+      // Set app state to failing start chat if hideErrorUI is not turned on
+      dispatch({
+        type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
+        payload: true
+      });
+      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.ErrorUIPaneLoaded,
+        Description: "Error UI Pane Loaded"
+      });
+    }
     // Show the loading pane in other cases for failure, this will help for both hideStartChatButton case
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.Loading
     });
+
+    // If sessionInit was successful but LCW startchat failed due to some reason e.g adapter didn't load
+    // we need to directly endChat to avoid leaving ghost chats in OC, not disturbing any other UI state 
+    if (isStartChatSuccessful === true) {
+      await forceEndChat(chatSDK);
+    }
   } finally {
     optionalParams = {};
     widgetInstanceId = "";
   }
 };
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const forceEndChat = async chatSDK => {
+  TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
+    Event: TelemetryEvent.WidgetLoadFailed,
+    ExceptionDetails: {
+      Exception: "SessionInit was successful, but widget load failed."
+    }
+  });
+  chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat();
+};
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps2, _persistedState$domai6, _persistedState$appSt;
+  var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps3, _persistedState$domai6;
   // By pass this function in case of popout chat
   if (state.appStates.hideStartChatButton === true) {
     return false;
   }
-  const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
+  const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.widgetInstanceId) ?? "");
 
   //Connect to only active chat session
-  if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai6 = persistedState.domainStates) === null || _persistedState$domai6 === void 0 ? void 0 : _persistedState$domai6.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Active) {
+  if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai6 = persistedState.domainStates) === null || _persistedState$domai6 === void 0 ? void 0 : _persistedState$domai6.liveChatContext)) {
     var _persistedState$domai7;
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
@@ -233,7 +273,7 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
     const optionalParams = {
       liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai7 = persistedState.domainStates) === null || _persistedState$domai7 === void 0 ? void 0 : _persistedState$domai7.liveChatContext
     };
-    await initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
+    await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams, persistedState);
     return true;
   } else {
     return false;
@@ -264,30 +304,9 @@ const setCustomContextParams = chatSDK => {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const handleAuthenticationIfEnabled = async (chatSDK, props) => {
-  //For auth chat
-  if (props.getAuthToken) {
-    const authClientFunction = getAuthClientFunction(props.chatConfig);
-    if (authClientFunction) {
-      // set auth token to chat sdk before start chat
-      const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
-      if (!authSuccess) {
-        return false;
-      }
-      return true;
-    }
-  }
-  return true;
-};
-
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const checkIfConversationStillValid = async (chatSDK, props, requestId) => {
+const checkIfConversationStillValid = async (chatSDK, props, requestId, dispatch) => {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
-  const authSucceed = await handleAuthenticationIfEnabled(chatSDK, props);
-  if (!authSucceed) {
-    return false;
-  }
 
   //Preserve old requestId
   const oldRequestId = chatSDK.requestId;
@@ -299,6 +318,10 @@ const checkIfConversationStillValid = async (chatSDK, props, requestId) => {
       return false;
     }
     if (conversationDetails.state === LiveWorkItemState.Closed || conversationDetails.state === LiveWorkItemState.WrapUp) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
       chatSDK.requestId = oldRequestId;
       return false;
     }

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -1,17 +1,20 @@
 function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { BroadcastService, decodeComponentString, BroadcastServiceInitialize } from "@microsoft/omnichannel-chat-components";
+import { BroadcastService, BroadcastServiceInitialize, decodeComponentString } from "@microsoft/omnichannel-chat-components";
 import { Stack } from "@fluentui/react";
 import React, { useEffect, useRef, useState } from "react";
-import { createTimer, getBroadcastChannelName, getLocaleDirection, getStateFromCache, getWidgetCacheId, getWidgetEndChatEventName, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
 import { checkIfConversationStillValid, initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
+import { createTimer, getBroadcastChannelName, getLocaleDirection, getStateFromCache, getWidgetCacheId, getWidgetEndChatEventName, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
+import { endChat, prepareEndChat } from "../common/endChat";
 import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowWebChatContainer } from "../../../controller/componentController";
+import { ActivityStreamHandler } from "../common/ActivityStreamHandler";
 import CallingContainerStateful from "../../callingcontainerstateful/CallingContainerStateful";
 import ChatButtonStateful from "../../chatbuttonstateful/ChatButtonStateful";
 import { Components } from "botframework-webchat";
 import ConfirmationPaneStateful from "../../confirmationpanestateful/ConfirmationPaneStateful";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
+import { Constants, E2VVOptions } from "../../../common/Constants";
 import { ElementType } from "@microsoft/omnichannel-chat-components";
 import EmailTranscriptPaneStateful from "../../emailtranscriptpanestateful/EmailTranscriptPaneStateful";
 import HeaderStateful from "../../headerstateful/HeaderStateful";
@@ -28,26 +31,25 @@ import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import WebChatContainerStateful from "../../webchatcontainerstateful/WebChatContainerStateful";
 import { createFooter } from "../common/createFooter";
 import { createInternetConnectionChangeHandler } from "../common/createInternetConnectionChangeHandler";
+import { defaultClientDataStoreProvider } from "../../../common/storage/default/defaultClientDataStoreProvider";
+import { defaultScrollBarProps } from "../common/defaultProps/defaultScrollBarProps";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
 import { disposeTelemetryLoggers } from "../common/disposeTelemetryLoggers";
-import { endChat, prepareEndChat } from "../common/endChat";
 import { getGeneralStylesForButton } from "../common/getGeneralStylesForButton";
 import { initCallingSdk } from "../common/initCallingSdk";
 import { initConfirmationPropsComposer } from "../common/initConfirmationPropsComposer";
 import { initWebChatComposer } from "../common/initWebChatComposer";
+import { registerBroadcastServiceForLocalStorage } from "../../../common/storage/default/defaultCacheManager";
 import { registerTelemetryLoggers } from "../common/registerTelemetryLoggers";
 import { setPostChatContextAndLoadSurvey } from "../common/setPostChatContextAndLoadSurvey";
 import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useChatSDKStore from "../../../hooks/useChatSDKStore";
-import { ActivityStreamHandler } from "../common/ActivityStreamHandler";
-import { registerBroadcastServiceForLocalStorage } from "../../../common/storage/default/defaultCacheManager";
-import { defaultClientDataStoreProvider } from "../../../common/storage/default/defaultClientDataStoreProvider";
-import { defaultScrollBarProps } from "../common/defaultProps/defaultScrollBarProps";
-import { E2VVOptions } from "../../../common/Constants";
+import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
+import { handleAgentEndConversation } from "../common/agentEndConversationHelper";
 export const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps13, _props$controlProps14, _props$componentOverr, _props$controlProps15, _props$componentOverr2, _props$controlProps16, _props$componentOverr3, _props$controlProps17, _props$componentOverr4, _props$controlProps18, _props$componentOverr5, _props$controlProps19, _props$componentOverr6, _props$controlProps20, _props$componentOverr7, _props$controlProps21, _props$controlProps22, _props$componentOverr8, _props$controlProps23, _props$componentOverr9, _props$controlProps24, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
+  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps15, _props$controlProps16, _props$componentOverr, _props$controlProps17, _props$componentOverr2, _props$controlProps18, _props$componentOverr3, _props$controlProps19, _props$componentOverr4, _props$controlProps20, _props$componentOverr5, _props$controlProps21, _props$componentOverr6, _props$controlProps22, _props$componentOverr7, _props$controlProps23, _props$controlProps24, _props$componentOverr8, _props$controlProps25, _props$componentOverr9, _props$controlProps26, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
   const [state, dispatch] = useChatContextStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = useChatAdapterStore();
@@ -95,7 +97,7 @@ export const LiveChatWidgetStateful = props => {
       };
     } else {
       activeCachedChatExist = false;
-      optionalParams = undefined;
+      optionalParams = {};
     }
   };
 
@@ -115,9 +117,9 @@ export const LiveChatWidgetStateful = props => {
       }
 
       //Check if conversation state is not in wrapup or closed state
-      isChatValid = await checkIfConversationStillValid(chatSDK, props, (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.liveChatContext) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.requestId);
+      isChatValid = await checkIfConversationStillValid(chatSDK, props, (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.liveChatContext) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.requestId, dispatch);
       if (isChatValid === true) {
-        await initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams);
+        await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
         return;
       }
     }
@@ -133,16 +135,22 @@ export const LiveChatWidgetStateful = props => {
       }
     }
   };
-  useEffect(() => {
-    var _props$controlProps4, _props$controlProps5, _props$controlProps6, _props$chatConfig, _props$chatConfig$Liv, _props$controlProps8, _props$chatConfig2, _props$chatConfig2$Ch;
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const setupClientDataStore = () => {
     // Add default localStorage support for widget
     if (props.contextDataStore === undefined) {
-      var _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps3;
-      registerBroadcastServiceForLocalStorage(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.widgetInstanceId) ?? "");
-      DataStoreManager.clientDataStore = defaultClientDataStoreProvider();
+      var _props$controlProps3, _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps4;
+      const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.cacheTtlInMins) ?? Constants.CacheTtlInMinutes;
+      DataStoreManager.clientDataStore = defaultClientDataStoreProvider(cacheTtlInMins);
+      registerBroadcastServiceForLocalStorage(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.widgetInstanceId) ?? "", cacheTtlInMins);
     } else {
       DataStoreManager.clientDataStore = props.contextDataStore;
     }
+  };
+  useEffect(() => {
+    var _props$controlProps5, _props$controlProps6, _props$controlProps7, _props$chatConfig, _props$chatConfig$Liv, _props$controlProps9, _props$chatConfig2, _props$chatConfig2$Ch;
+    setupClientDataStore();
     registerTelemetryLoggers(props, dispatch);
     createInternetConnectionChangeHandler();
     dispatch({
@@ -151,17 +159,17 @@ export const LiveChatWidgetStateful = props => {
     });
     dispatch({
       type: LiveChatWidgetActionType.SET_START_CHAT_BUTTON_DISPLAY,
-      payload: ((_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.hideStartChatButton) || false
+      payload: ((_props$controlProps5 = props.controlProps) === null || _props$controlProps5 === void 0 ? void 0 : _props$controlProps5.hideStartChatButton) || false
     });
     dispatch({
       type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
       payload: false
     });
-    if ((_props$controlProps5 = props.controlProps) !== null && _props$controlProps5 !== void 0 && _props$controlProps5.widgetInstanceId && !isNullOrEmptyString((_props$controlProps6 = props.controlProps) === null || _props$controlProps6 === void 0 ? void 0 : _props$controlProps6.widgetInstanceId)) {
-      var _props$controlProps7;
+    if ((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.widgetInstanceId && !isNullOrEmptyString((_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId)) {
+      var _props$controlProps8;
       dispatch({
         type: LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID,
-        payload: (_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId
+        payload: (_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.widgetInstanceId
       });
     }
     if (((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_callingoptions) !== E2VVOptions.NoCalling) {
@@ -174,7 +182,7 @@ export const LiveChatWidgetStateful = props => {
     }
 
     // Initialize global dir
-    const globalDir = ((_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.dir) ?? getLocaleDirection((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Ch = _props$chatConfig2.ChatWidgetLanguage) === null || _props$chatConfig2$Ch === void 0 ? void 0 : _props$chatConfig2$Ch.msdyn_localeid);
+    const globalDir = ((_props$controlProps9 = props.controlProps) === null || _props$controlProps9 === void 0 ? void 0 : _props$controlProps9.dir) ?? getLocaleDirection((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Ch = _props$chatConfig2.ChatWidgetLanguage) === null || _props$chatConfig2$Ch === void 0 ? void 0 : _props$chatConfig2$Ch.msdyn_localeid);
     dispatch({
       type: LiveChatWidgetActionType.SET_GLOBAL_DIR,
       payload: globalDir
@@ -200,7 +208,7 @@ export const LiveChatWidgetStateful = props => {
 
   // useEffect for custom context
   useEffect(() => {
-    var _chatSDK$omnichannelC8, _chatSDK$omnichannelC9, _props$controlProps11;
+    var _chatSDK$omnichannelC8, _chatSDK$omnichannelC9, _props$controlProps13;
     // Add the custom context on receiving the SetCustomContext event
     BroadcastService.getMessageByEventName(BroadcastEvent.SetCustomContext).subscribe(msg => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -228,14 +236,33 @@ export const LiveChatWidgetStateful = props => {
       }
     });
 
+    // Toggle chat visibility
+    BroadcastService.getMessageByEventName(BroadcastEvent.HideChatVisibilityChangeEvent).subscribe(event => {
+      var _event$payload;
+      if ((event === null || event === void 0 ? void 0 : (_event$payload = event.payload) === null || _event$payload === void 0 ? void 0 : _event$payload.isChatHidden) !== undefined) {
+        var _event$payload2, _props$controlProps10;
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.ChatVisibilityChanged,
+          Description: "Chat visibility changed to " + (event === null || event === void 0 ? void 0 : (_event$payload2 = event.payload) === null || _event$payload2 === void 0 ? void 0 : _event$payload2.isChatHidden)
+        });
+        if ((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideStartChatButton) {
+          var _event$payload3;
+          dispatch({
+            type: LiveChatWidgetActionType.SET_MINIMIZED,
+            payload: event === null || event === void 0 ? void 0 : (_event$payload3 = event.payload) === null || _event$payload3 === void 0 ? void 0 : _event$payload3.isChatHidden
+          });
+        }
+      }
+    });
+
     // Start chat from SDK Event
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(() => {
-      var _chatSDK$omnichannelC4, _chatSDK$omnichannelC5, _props$controlProps9;
+      var _chatSDK$omnichannelC4, _chatSDK$omnichannelC5, _props$controlProps11;
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatEventRecevied,
         Description: "Start chat event received."
       });
-      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps9 = props.controlProps) === null || _props$controlProps9 === void 0 ? void 0 : _props$controlProps9.widgetInstanceId) ?? "");
+      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
 
       // Chat not found in cache
       if (persistedState === undefined) {
@@ -276,9 +303,9 @@ export const LiveChatWidgetStateful = props => {
     // End chat
     BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async () => {
       if (state.appStates.hideStartChatButton === false) {
-        var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps10;
+        var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps12;
         // This is to ensure to get latest state from cache in multitab
-        const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps10 = props.controlProps) === null || _props$controlProps10 === void 0 ? void 0 : _props$controlProps10.widgetInstanceId) ?? "");
+        const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "");
         if (persistedState && persistedState.appStates.conversationState === ConversationState.Active) {
           prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
         } else {
@@ -298,14 +325,14 @@ export const LiveChatWidgetStateful = props => {
     });
 
     // Listen to end chat event from other tabs
-    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC9 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC9 === void 0 ? void 0 : _chatSDK$omnichannelC9.widgetId, ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
+    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC9 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC9 === void 0 ? void 0 : _chatSDK$omnichannelC9.widgetId, ((_props$controlProps13 = props.controlProps) === null || _props$controlProps13 === void 0 ? void 0 : _props$controlProps13.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(async () => {
       endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
       return;
     });
 
     // When conversation ended by agent
-    if (state.appStates.conversationEndedByAgent) {
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
       endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
     }
 
@@ -403,7 +430,7 @@ export const LiveChatWidgetStateful = props => {
 
   // Publish chat widget state
   useEffect(() => {
-    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps12;
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps14;
     // Only activate these windows events when conversation state is active and chat widget is in popout mode
     // Ghost chat scenarios
     /* COMMENTING THIS CODE FOR PARITY WITH OLD LCW
@@ -421,7 +448,7 @@ export const LiveChatWidgetStateful = props => {
         };
     }*/
 
-    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "");
+    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps14 = props.controlProps) === null || _props$controlProps14 === void 0 ? void 0 : _props$controlProps14.widgetInstanceId) ?? "");
     const chatWidgetStateChangeEvent = {
       eventName: widgetStateEventName,
       payload: {
@@ -430,6 +457,20 @@ export const LiveChatWidgetStateful = props => {
     };
     BroadcastService.postMessage(chatWidgetStateChangeEvent);
   }, [state]);
+
+  // Initiate End chat from a single point
+  useEffect(() => {
+    if (state.appStates.conversationEndedBy !== undefined) {
+      prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+    }
+  }, [state.appStates.conversationEndedBy]);
+
+  // Handle Agent end conversation cases
+  useEffect(() => {
+    if (state.appStates.conversationEndedByAgentEventReceived) {
+      handleAgentEndConversation(props, state, dispatch);
+    }
+  }, [state.appStates.conversationEndedByAgentEventReceived]);
   const initiateEndChatOnBrowserUnload = () => {
     var _DataStoreManager$cli;
     TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -449,15 +490,13 @@ export const LiveChatWidgetStateful = props => {
       eventName: BroadcastEvent.ClosePopoutWindow
     });
   };
-  const webChatProps = initWebChatComposer(props, chatSDK, state, dispatch, setWebChatStyles);
+  const webChatProps = initWebChatComposer(props, chatSDK, setAdapter, state, dispatch, adapter, setWebChatStyles);
   const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab);
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const prepareEndChatRelay = (adapter, state) => prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
   const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
+  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams, persistedState);
   const confirmationPaneProps = initConfirmationPropsComposer(props);
   return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("style", null, `
             ::-webkit-scrollbar {
@@ -483,28 +522,27 @@ export const LiveChatWidgetStateful = props => {
     id: widgetElementId,
     styles: generalStyles,
     className: (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.className
-  }, !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideChatButton) && !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideStartChatButton) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
+  }, !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideChatButton) && !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideStartChatButton) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
     buttonProps: props.chatButtonProps,
     outOfOfficeButtonProps: props.outOfOfficeChatButtonProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
+  })), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
     proactiveChatProps: props.proactiveChatPaneProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
+  })), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
     headerProps: props.headerProps,
     outOfOfficeHeaderProps: props.outOfOfficeHeaderProps,
     endChat: endChatRelay
-  })), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
+  })), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
     reconnectChatProps: props.reconnectChatPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
+  })), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
     surveyProps: props.preChatSurveyPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
+  })), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
     voiceVideoCallingSdk: voiceVideoCallingSDK
-  }, props.callingContainerProps)), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
-    setPostChatContext: setPostChatContextRelay,
-    prepareEndChat: prepareEndChatRelay
-  }))), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane)))));
+  }, props.callingContainerProps)), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps25 = props.controlProps) !== null && _props$controlProps25 !== void 0 && _props$controlProps25.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
+    setPostChatContext: setPostChatContextRelay
+  }))), !((_props$controlProps26 = props.controlProps) !== null && _props$controlProps26 !== void 0 && _props$controlProps26.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane)))));
 };
 export default LiveChatWidgetStateful;

package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js

@@ -5,6 +5,8 @@ import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralLoadingPaneStyleProps } from "./common/defaultStyleProps/defaultgeneralLoadingPaneStyleProps";
 import { findAllFocusableElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
+import useWindowDimensions from "../../hooks/useWindowDimensions";
+import { errorUILoadingPaneStyleProps } from "./common/errorUIStyleProps/errorUILoadingPaneStyleProps";
 export const LoadingPaneStateful = props => {
   var _props$styleProps;
   const [state] = useChatContextStore();
@@ -13,11 +15,27 @@ export const LoadingPaneStateful = props => {
     ...props.styleProps,
     generalStyleProps: generalStyleProps
   };
+  const errorUIStyleProps = {
+    ...errorUILoadingPaneStyleProps
+  };
   const controlProps = {
     id: "oc-lcw-loading-pane",
     dir: state.domainStates.globalDir,
     ...props.controlProps
   };
+  const errorUIControlProps = {
+    id: "oc-lcw-alert-pane",
+    dir: state.domainStates.globalDir,
+    titleText: "Chat is failing to load.",
+    subtitleText: "Please Close the chat and try again.",
+    hideSpinner: true,
+    hideSpinnerText: true,
+    ...props.controlProps
+  };
+  const {
+    height,
+    width
+  } = useWindowDimensions();
 
   // Move focus to the first button
   useEffect(() => {
@@ -32,8 +50,10 @@ export const LoadingPaneStateful = props => {
   }, []);
   return /*#__PURE__*/React.createElement(LoadingPane, {
     componentOverrides: props.componentOverrides,
-    controlProps: controlProps,
-    styleProps: styleProps
+    controlProps: state.appStates.isStartChatFailing ? errorUIControlProps : controlProps,
+    styleProps: state.appStates.isStartChatFailing ? errorUIStyleProps : styleProps,
+    windowWidth: width,
+    windowHeight: height
   });
 };
 export default LoadingPaneStateful;