@microsoft/omnichannel-chat-widget 0.1.0-main.170e416 → 0.1.0-main.18d1166

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -1,13 +1,10 @@
-import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { createStore } from "botframework-webchat";
-import { BroadcastService } from "@microsoft/omnichannel-chat-components";
-import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
-import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import attachmentProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware";
-import { addDelayInMs, changeLanguageCodeFormatForWebChat } from "../../../common/utils";
+import { changeLanguageCodeFormatForWebChat } from "../../../common/utils";
 import channelDataMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware";
 import { createActivityMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware";
 import createAttachmentMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware";
@@ -29,11 +26,10 @@ import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontr
 import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
 import { createCardActionMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware";
 import createMessageTimeStampMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware";
-import { Constants } from "../../../common/Constants";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
+export const initWebChatComposer = (props, chatSDK, setAdapter, state, dispatch, adapter, setWebChatStyles) => {
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
   const localizedTexts = {
     ...defaultMiddlewareLocalizedTexts,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.localizedTexts)
@@ -41,19 +37,12 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
   const disableNewLineMarkdownSupport = ((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.disableNewLineMarkdownSupport) ?? defaultWebChatContainerStatefulProps.disableNewLineMarkdownSupport;
   // eslint-disable-next-line @typescript-eslint/no-non-null-assertion
   const markdown = createMarkdown(((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.disableMarkdownMessageFormatting) ?? defaultWebChatContainerStatefulProps.disableMarkdownMessageFormatting, disableNewLineMarkdownSupport);
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
-
   // Initialize Web Chat's redux store
   let webChatStore = WebChatStoreLoader.store;
   if (!webChatStore) {
-    var _state$domainStates$l5, _state$domainStates$l6, _state$domainStates$l7, _props$webChatContain6;
+    var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _props$webChatContain6;
     const conversationEndCallback = async () => {
       var _props$webChatContain4, _props$webChatContain5;
-      TelemetryHelper.logActionEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.ConversationEndedThreadEventReceived,
-        Description: "Conversation is ended by agent side or by timeout."
-      });
       if ((props === null || props === void 0 ? void 0 : (_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : (_props$webChatContain5 = _props$webChatContain4.renderingMiddlewareProps) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.hideSendboxOnConversationEnd) !== false) {
         setWebChatStyles(styles => {
           return {
@@ -62,46 +51,18 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
           };
         });
       }
-      if (isPostChatEnabled === "true") {
-        if (postChatSurveyMode === PostChatSurveyMode.Embed) {
-          WebChatStoreLoader.store = null;
-          dispatch({
-            type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-            payload: ConversationState.PostchatLoading
-          });
-          await addDelayInMs(Constants.PostChatLoadingDurationInMs);
-          const loadPostChatEvent = {
-            eventName: BroadcastEvent.LoadPostChatSurvey
-          };
-          BroadcastService.postMessage(loadPostChatEvent);
-        } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
-          dispatch({
-            type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-            payload: ConversationState.InActive
-          });
-        }
-      } else {
-        dispatch({
-          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-          payload: ConversationState.InActive
-        });
-        dispatch({
-          type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
-          payload: true
-        });
-      }
       dispatch({
-        type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
-        payload: undefined
+        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED,
+        payload: true
       });
-      dispatch({
-        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-        payload: undefined
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.ConversationEndedThreadEventReceived,
+        Description: "Conversation end by agent side or by timeout event received."
       });
     };
     webChatStore = createStore({},
     //initial state
-    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.allowedFileExtensions, (_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.DataMaskingInfo), createMessageTimeStampMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware, createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware,
+    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware, createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware,
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.storeMiddlewares) ?? []));
     WebChatStoreLoader.store = webChatStore;
@@ -111,7 +72,7 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
   const webChatProps = {
     ...defaultWebChatContainerStatefulProps.webChatProps,
     dir: state.domainStates.globalDir,
-    locale: changeLanguageCodeFormatForWebChat(getLocaleStringFromId((_state$domainStates$l8 = state.domainStates.liveChatConfig) === null || _state$domainStates$l8 === void 0 ? void 0 : (_state$domainStates$l9 = _state$domainStates$l8.ChatWidgetLanguage) === null || _state$domainStates$l9 === void 0 ? void 0 : _state$domainStates$l9.msdyn_localeid)),
+    locale: changeLanguageCodeFormatForWebChat(getLocaleStringFromId((_state$domainStates$l4 = state.domainStates.liveChatConfig) === null || _state$domainStates$l4 === void 0 ? void 0 : (_state$domainStates$l5 = _state$domainStates$l4.ChatWidgetLanguage) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.msdyn_localeid)),
     store: webChatStore,
     activityMiddleware: (_props$webChatContain7 = props.webChatContainerProps) !== null && _props$webChatContain7 !== void 0 && (_props$webChatContain8 = _props$webChatContain7.renderingMiddlewareProps) !== null && _props$webChatContain8 !== void 0 && _props$webChatContain8.disableActivityMiddleware ? undefined : createActivityMiddleware((_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.systemMessageStyleProps, (_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.userMessageStyleProps),
     attachmentMiddleware: (_props$webChatContain9 = props.webChatContainerProps) !== null && _props$webChatContain9 !== void 0 && (_props$webChatContain10 = _props$webChatContain9.renderingMiddlewareProps) !== null && _props$webChatContain10 !== void 0 && _props$webChatContain10.disableAttachmentMiddleware ? undefined : createAttachmentMiddleware(((_state$domainStates$r3 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r3 === void 0 ? void 0 : (_state$domainStates$r4 = _state$domainStates$r3.attachmentProps) === null || _state$domainStates$r4 === void 0 ? void 0 : _state$domainStates$r4.enableInlinePlaying) ?? defaultAttachmentProps.enableInlinePlaying),
@@ -122,6 +83,7 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
     typingIndicatorMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
     onTelemetry: createWebChatTelemetry(),
     cardActionMiddleware: createCardActionMiddleware(((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.botMagicCode) || undefined),
+    sendTypingIndicator: true,
     ...((_props$webChatContain22 = props.webChatContainerProps) === null || _props$webChatContain22 === void 0 ? void 0 : _props$webChatContain22.webChatProps)
   };
   return webChatProps;

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -1,11 +1,12 @@
 import "regenerator-runtime/runtime";
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { handleAuthentication, removeAuthTokenProvider } from "./authHelper";
+import { isNullOrEmptyString, isNullOrUndefined } from "../../../common/utils";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { handleAuthentication, removeAuthTokenProvider } from "./authHelper";
-import { isNullOrEmptyString, isNullOrUndefined } from "../../../common/utils";
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initStartChat, state) => {
   var _props$chatConfig, _props$chatConfig$Liv;
@@ -53,14 +54,14 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
     const chatReconnectOptionalParams = {
       reconnectId: (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId
     };
+    // Get auth token for getting chat reconnect context
     if (isAuthenticatedChat) {
-      // Get auth token for for getting chat reconnect context
       await handleAuthentication(chatSDK, chatConfig, props.getAuthToken);
     }
     const reconnectChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
     if (isAuthenticatedChat) {
       // remove auth token after reconnectId is fetched
-      // this will be reset later at start chat
+      // AuthToken will be reset later at start chat
       removeAuthTokenProvider(chatSDK);
     }
     return reconnectChatContext;
@@ -76,10 +77,7 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setReconnectIdAndStartChat = async (isAuthenticatedChat, chatSDK, props, dispatch, setAdapter, reconnectId, initStartChat) => {
-  if (isAuthenticatedChat) {
-    // Get auth token for for getting chat reconnect context
-    await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
-  } else {
+  if (!isAuthenticatedChat) {
     const startUnauthenticatedReconnectChat = {
       eventName: BroadcastEvent.StartUnauthenticatedReconnectChat
     };
@@ -96,7 +94,7 @@ const setReconnectIdAndStartChat = async (isAuthenticatedChat, chatSDK, props, d
     type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
     payload: ConversationState.Loading
   });
-  await initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams);
+  await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
 };
 const redirectPage = (redirectURL, redirectInSameWindow) => {
   const redirectPageRequest = {

package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -1,11 +1,18 @@
-import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { Constants } from "../../../common/Constants";
+import { endChat } from "./endChat";
+import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
+import { addDelayInMs } from "../../../common/utils";
+import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
+import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
+import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
+const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
   try {
     if (!persistedChat) {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -35,4 +42,248 @@ export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persist
       payload: ConversationState.Postchat
     });
   });
-};
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const checkPostChatEnabled = (props, state) => {
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2;
+  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
+  return isPostChatEnabled === Constants.true;
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const initiatePostChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
+  // Check if Postchat already in progress and handle case where chat is ended by customer
+  if (state.appStates.postChatWorkflowInProgress && state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
+    return;
+  }
+
+  // Conversation Details call required by customer as well as agent 
+  const conversationDetails = await getConversationDetailsCall(chatSDK);
+  // Start Postchat workflow
+  dispatch({
+    type: LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS,
+    payload: true
+  });
+
+  // Below logic checks if agent or bot or noone joins conversation and handles them separately
+  if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === Constants.userParticipantTypeTag) {
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
+      // Set use bot settings to false
+      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, false);
+    } else if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
+      await postChatInitiatedByAgent(props, setWebChatStyles, dispatch, state);
+    } else {
+      const error = `Conversation was Ended after agent joined but App State was not set correctly: conversationEndedBy = ${state.appStates.conversationEndedBy}`;
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
+  } else if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === Constants.botParticipantTypeTag) {
+    // Set Use bot survey to true
+    dispatch({
+      type: LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY,
+      payload: true
+    });
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
+      // Set use bot settings to true
+      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, true);
+    } else if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
+      await postChatInitiatedByBot(props, setWebChatStyles, dispatch, state);
+    } else {
+      const error = `Conversation was Ended after bot joined but App State was not set correctly: conversationEndedBy = ${state.appStates.conversationEndedBy}`;
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
+  } else {
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
+      // No one has joined chat will be handled by postChat customer
+      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, false);
+    } else {
+      const error = `ConversationDetails and App state was not set correctly: conversationDetails = ${JSON.stringify(conversationDetails)} , conversationEndedBy = ${state.appStates.conversationEndedBy}`;
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
+  }
+};
+
+// Function for link mode postchat workflow which is essentially same for both customer and agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const linkModePostChatWorkflow = (props, dispatch, setWebChatStyles) => {
+  var _props$webChatContain, _props$webChatContain2;
+  TelemetryHelper.logActionEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.LinkModePostChatWorkflowStarted
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: ConversationState.InActive
+  });
+
+  // Disable SendBox
+  if ((props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd) !== false) {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setWebChatStyles(styles => {
+      return {
+        ...styles,
+        hideSendBox: true
+      };
+    });
+  }
+};
+
+// Function for embed mode postchat workflow which is essentially same for both customer and agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const embedModePostChatWorkflow = async (dispatch, state) => {
+  TelemetryHelper.logActionEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.EmbedModePostChatWorkflowStarted
+  });
+  if (state.domainStates.postChatContext) {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.PostchatLoading
+    });
+    await addDelayInMs(Constants.PostChatLoadingDurationInMs);
+    const loadPostChatEvent = {
+      eventName: BroadcastEvent.LoadPostChatSurvey
+    };
+    BroadcastService.postMessage(loadPostChatEvent);
+  } else {
+    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${state.domainStates.postChatContext}`;
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AppStatesException,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+    throw new Error(error);
+  }
+};
+
+// Function will handle only postchat cases initiated by customer
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const postChatInitiatedByCustomer = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, shouldUseBotSetting) => {
+  let postChatSurveyMode = "";
+  if (shouldUseBotSetting) {
+    var _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4;
+    postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveybotsurveymode);
+  } else {
+    var _props$chatConfig3, _props$chatConfig3$Li, _state$domainStates$l5, _state$domainStates$l6;
+    postChatSurveyMode = ((_props$chatConfig3 = props.chatConfig) === null || _props$chatConfig3 === void 0 ? void 0 : (_props$chatConfig3$Li = _props$chatConfig3.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig3$Li === void 0 ? void 0 : _props$chatConfig3$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : (_state$domainStates$l6 = _state$domainStates$l5.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.msdyn_postconversationsurveymode);
+  }
+  // Check if agent or bot has joined conversation
+  if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === Constants.truePascal) {
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.PostChatWorkflowFromCustomer,
+      Description: shouldUseBotSetting ? "PostChat Workflow was started by customer using bot settings" : "PostChat Workflow was started by customer using agent settings"
+    });
+    const chatSession = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
+    if (chatSession) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      chatSDK.chatToken = chatSession.chatToken ?? {};
+      chatSDK.requestId = chatSession.requestId;
+    }
+    // End chat call to end chatsdk but not close chat, only if chat ended by customer
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, true, false);
+    if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+      await embedModePostChatWorkflow(dispatch, state);
+    } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
+      linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
+    } else {
+      const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveymode = ${postChatSurveyMode}`;
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
+  } else {
+    // Agent did not join chat so end chat normally
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
+  }
+};
+
+// Function will handle only postchat cases initiated by agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const postChatInitiatedByAgent = async (props, setWebChatStyles, dispatch, state) => {
+  var _props$chatConfig4, _props$chatConfig4$Li, _state$domainStates$l7, _state$domainStates$l8;
+  const postChatSurveyMode = ((_props$chatConfig4 = props.chatConfig) === null || _props$chatConfig4 === void 0 ? void 0 : (_props$chatConfig4$Li = _props$chatConfig4.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig4$Li === void 0 ? void 0 : _props$chatConfig4$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : (_state$domainStates$l8 = _state$domainStates$l7.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l8 === void 0 ? void 0 : _state$domainStates$l8.msdyn_postconversationsurveymode);
+  TelemetryHelper.logActionEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.PostChatWorkflowFromAgent,
+    Description: "PostChat Workflow was started by agent"
+  });
+  if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+    await embedModePostChatWorkflow(dispatch, state);
+  } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
+    linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
+  } else {
+    const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveymode = ${postChatSurveyMode}`;
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AppStatesException,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+    throw new Error(error);
+  }
+};
+
+// Function will handle only postchat cases initiated by bot
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const postChatInitiatedByBot = async (props, setWebChatStyles, dispatch, state) => {
+  var _props$chatConfig5, _props$chatConfig5$Li, _state$domainStates$l9, _state$domainStates$l10;
+  const postChatSurveyMode = ((_props$chatConfig5 = props.chatConfig) === null || _props$chatConfig5 === void 0 ? void 0 : (_props$chatConfig5$Li = _props$chatConfig5.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig5$Li === void 0 ? void 0 : _props$chatConfig5$Li.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l9 = state.domainStates.liveChatConfig) === null || _state$domainStates$l9 === void 0 ? void 0 : (_state$domainStates$l10 = _state$domainStates$l9.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l10 === void 0 ? void 0 : _state$domainStates$l10.msdyn_postconversationsurveybotsurveymode);
+  TelemetryHelper.logActionEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.PostChatWorkflowFromBot,
+    Description: "PostChat Workflow was started by bot"
+  });
+  if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+    await embedModePostChatWorkflow(dispatch, state);
+  } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
+    linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
+  } else {
+    const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveybotsurveymode = ${postChatSurveyMode}`;
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AppStatesException,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+    throw new Error(error);
+  }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const getConversationDetailsCall = async chatSDK => {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let conversationDetails = undefined;
+  try {
+    conversationDetails = await chatSDK.getConversationDetails();
+  } catch (error) {
+    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.GetConversationDetailsCallFailed,
+      ExceptionDetails: {
+        exception: `Get Conversation Details Call Failed : ${error}`
+      }
+    });
+    NotificationHandler.notifyError(NotificationScenarios.Connection, "Get Conversation Details Call Failed: " + error);
+  }
+  return conversationDetails;
+};
+export { setPostChatContextAndLoadSurvey, checkPostChatEnabled, initiatePostChat };