@kl1/contracts 1.2.38-uat → 1.2.39-uat

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (99) hide show
  1. package/dist/api-contracts/src/channel/index.d.ts +2349 -2560
  2. package/dist/api-contracts/src/channel/index.d.ts.map +1 -1
  3. package/dist/api-contracts/src/channel/schema.d.ts +75 -87
  4. package/dist/api-contracts/src/channel/schema.d.ts.map +1 -1
  5. package/dist/api-contracts/src/channel/validation.d.ts +84 -98
  6. package/dist/api-contracts/src/channel/validation.d.ts.map +1 -1
  7. package/dist/api-contracts/src/chat/index.d.ts +6954 -2629
  8. package/dist/api-contracts/src/chat/index.d.ts.map +1 -1
  9. package/dist/api-contracts/src/chat/schema.d.ts +1675 -721
  10. package/dist/api-contracts/src/chat/schema.d.ts.map +1 -1
  11. package/dist/api-contracts/src/chat/validation.d.ts +1512 -818
  12. package/dist/api-contracts/src/chat/validation.d.ts.map +1 -1
  13. package/dist/api-contracts/src/comment/index.d.ts +68 -68
  14. package/dist/api-contracts/src/comment/schema.d.ts +20 -20
  15. package/dist/api-contracts/src/contact/index.d.ts +97 -97
  16. package/dist/api-contracts/src/contact/schema.d.ts +12 -12
  17. package/dist/api-contracts/src/contact/validation.d.ts +56 -56
  18. package/dist/api-contracts/src/contract.d.ts +13847 -11876
  19. package/dist/api-contracts/src/contract.d.ts.map +1 -1
  20. package/dist/api-contracts/src/cx-intelligence/index.d.ts +87 -0
  21. package/dist/api-contracts/src/cx-intelligence/index.d.ts.map +1 -1
  22. package/dist/api-contracts/src/cx-log/index.d.ts +190 -143
  23. package/dist/api-contracts/src/cx-log/index.d.ts.map +1 -1
  24. package/dist/api-contracts/src/cx-log/schema.d.ts +233 -119
  25. package/dist/api-contracts/src/cx-log/schema.d.ts.map +1 -1
  26. package/dist/api-contracts/src/dashboard/index.d.ts +77 -99
  27. package/dist/api-contracts/src/dashboard/index.d.ts.map +1 -1
  28. package/dist/api-contracts/src/dashboard/schema.d.ts +12 -55
  29. package/dist/api-contracts/src/dashboard/schema.d.ts.map +1 -1
  30. package/dist/api-contracts/src/dashboard/validation.d.ts +26 -0
  31. package/dist/api-contracts/src/dashboard/validation.d.ts.map +1 -1
  32. package/dist/api-contracts/src/extension/index.d.ts +81 -0
  33. package/dist/api-contracts/src/extension/index.d.ts.map +1 -1
  34. package/dist/api-contracts/src/facebook-feed/index.d.ts +1466 -1060
  35. package/dist/api-contracts/src/facebook-feed/index.d.ts.map +1 -1
  36. package/dist/api-contracts/src/facebook-feed/schema.d.ts +68 -77
  37. package/dist/api-contracts/src/facebook-feed/schema.d.ts.map +1 -1
  38. package/dist/api-contracts/src/facebook-feed/validation.d.ts +53 -60
  39. package/dist/api-contracts/src/facebook-feed/validation.d.ts.map +1 -1
  40. package/dist/api-contracts/src/index.d.ts +5 -0
  41. package/dist/api-contracts/src/index.d.ts.map +1 -1
  42. package/dist/api-contracts/src/instagram/index.d.ts +1271 -836
  43. package/dist/api-contracts/src/instagram/index.d.ts.map +1 -1
  44. package/dist/api-contracts/src/line/index.d.ts +1204 -757
  45. package/dist/api-contracts/src/line/index.d.ts.map +1 -1
  46. package/dist/api-contracts/src/line/validation.d.ts +71 -82
  47. package/dist/api-contracts/src/line/validation.d.ts.map +1 -1
  48. package/dist/api-contracts/src/mail/mail-contract.d.ts +619 -7
  49. package/dist/api-contracts/src/mail/mail-contract.d.ts.map +1 -1
  50. package/dist/api-contracts/src/mail/room-contract.d.ts +619 -7
  51. package/dist/api-contracts/src/mail/room-contract.d.ts.map +1 -1
  52. package/dist/api-contracts/src/mail/schemas/room-validation.schema.d.ts +204 -0
  53. package/dist/api-contracts/src/mail/schemas/room-validation.schema.d.ts.map +1 -1
  54. package/dist/api-contracts/src/mail/schemas/room.schema.d.ts +165 -5
  55. package/dist/api-contracts/src/mail/schemas/room.schema.d.ts.map +1 -1
  56. package/dist/api-contracts/src/messenger/index.d.ts +1271 -836
  57. package/dist/api-contracts/src/messenger/index.d.ts.map +1 -1
  58. package/dist/api-contracts/src/messenger/validation.d.ts +53 -60
  59. package/dist/api-contracts/src/messenger/validation.d.ts.map +1 -1
  60. package/dist/api-contracts/src/public-api/index.d.ts +59 -59
  61. package/dist/api-contracts/src/public-api/schema.d.ts +12 -12
  62. package/dist/api-contracts/src/public-api/validation.d.ts +19 -19
  63. package/dist/api-contracts/src/sms/index.d.ts +180 -146
  64. package/dist/api-contracts/src/sms/index.d.ts.map +1 -1
  65. package/dist/api-contracts/src/sms/schema.d.ts +22 -0
  66. package/dist/api-contracts/src/sms/schema.d.ts.map +1 -1
  67. package/dist/api-contracts/src/snippet/index.d.ts +105 -105
  68. package/dist/api-contracts/src/snippet/schema.d.ts +40 -40
  69. package/dist/api-contracts/src/telegram/index.d.ts +1091 -626
  70. package/dist/api-contracts/src/telegram/index.d.ts.map +1 -1
  71. package/dist/api-contracts/src/telephony-agent-presence-status/index.d.ts +34 -89
  72. package/dist/api-contracts/src/telephony-agent-presence-status/index.d.ts.map +1 -1
  73. package/dist/api-contracts/src/telephony-agent-presence-status/schema.d.ts +10 -27
  74. package/dist/api-contracts/src/telephony-agent-presence-status/schema.d.ts.map +1 -1
  75. package/dist/api-contracts/src/telephony-cdr/index.d.ts +54 -54
  76. package/dist/api-contracts/src/telephony-cdr/index.d.ts.map +1 -1
  77. package/dist/api-contracts/src/telephony-cdr/schema.d.ts +14 -14
  78. package/dist/api-contracts/src/ticket/index.d.ts +111 -111
  79. package/dist/api-contracts/src/ticket/schema.d.ts +21 -21
  80. package/dist/api-contracts/src/upload/schema.d.ts +3 -3
  81. package/dist/api-contracts/src/user-presence-status-log/index.d.ts +16 -8
  82. package/dist/api-contracts/src/user-presence-status-log/index.d.ts.map +1 -1
  83. package/dist/api-contracts/src/user-presence-status-log/schema.d.ts +20 -10
  84. package/dist/api-contracts/src/user-presence-status-log/schema.d.ts.map +1 -1
  85. package/dist/api-contracts/src/viber/index.d.ts +1091 -626
  86. package/dist/api-contracts/src/viber/index.d.ts.map +1 -1
  87. package/dist/api-contracts/src/webchat/index.d.ts +1091 -626
  88. package/dist/api-contracts/src/webchat/index.d.ts.map +1 -1
  89. package/dist/api-contracts/src/whatsapp/index.d.ts +1175 -724
  90. package/dist/api-contracts/src/whatsapp/index.d.ts.map +1 -1
  91. package/dist/api-contracts/src/workflow-rule/index.d.ts +569 -183
  92. package/dist/api-contracts/src/workflow-rule/index.d.ts.map +1 -1
  93. package/dist/entities/src/enums/chat.d.ts +3 -0
  94. package/dist/entities/src/enums/chat.d.ts.map +1 -1
  95. package/dist/index.js +4837 -4272
  96. package/dist/index.js.map +1 -1
  97. package/dist/index.mjs +4830 -4272
  98. package/dist/index.mjs.map +1 -1
  99. package/package.json +7 -3
package/dist/api-contracts/src/mail/mail-contract.d.ts CHANGED
@@ -5291,8 +5291,12 @@ export declare const mailContract: {
5291
5291
  agentId: import("zod").ZodNullable<import("zod").ZodString>;
5292
5292
  direction: import("zod").ZodNullable<import("zod").ZodString>;
5293
5293
  startedDate: import("zod").ZodNullable<import("zod").ZodDate>;
5294
+ totalHoldDuration: import("zod").ZodNullable<import("zod").ZodNumber>;
5294
5295
  handledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
5296
+ fullHandledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
5295
5297
  firstResponseTime: import("zod").ZodNullable<import("zod").ZodNumber>;
5298
+ resolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
5299
+ fullResolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
5296
5300
  wrapUpForm: import("zod").ZodNullable<import("zod").ZodObject<{
5297
5301
  id: import("zod").ZodString;
5298
5302
  createdAt: import("zod").ZodDate;
@@ -5559,6 +5563,74 @@ export declare const mailContract: {
5559
5563
  dateValue: Date | null;
5560
5564
  }[] | null | undefined;
5561
5565
  }>>;
5566
+ holdLogs: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodArray<import("zod").ZodObject<{
5567
+ id: import("zod").ZodString;
5568
+ createdAt: import("zod").ZodDate;
5569
+ updatedAt: import("zod").ZodDate;
5570
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
5571
+ startedAt: import("zod").ZodString;
5572
+ endedAt: import("zod").ZodNullable<import("zod").ZodString>;
5573
+ duration: import("zod").ZodNullable<import("zod").ZodNumber>;
5574
+ holdLabel: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodObject<{
5575
+ id: import("zod").ZodString;
5576
+ createdAt: import("zod").ZodDate;
5577
+ updatedAt: import("zod").ZodDate;
5578
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
5579
+ name: import("zod").ZodString;
5580
+ position: import("zod").ZodNumber;
5581
+ isDefault: import("zod").ZodDefault<import("zod").ZodBoolean>;
5582
+ }, "strip", import("zod").ZodTypeAny, {
5583
+ name: string;
5584
+ id: string;
5585
+ position: number;
5586
+ createdAt: Date;
5587
+ updatedAt: Date;
5588
+ deletedAt: Date | null;
5589
+ isDefault: boolean;
5590
+ }, {
5591
+ name: string;
5592
+ id: string;
5593
+ position: number;
5594
+ createdAt: Date;
5595
+ updatedAt: Date;
5596
+ deletedAt: Date | null;
5597
+ isDefault?: boolean | undefined;
5598
+ }>>>;
5599
+ }, "strip", import("zod").ZodTypeAny, {
5600
+ id: string;
5601
+ createdAt: Date;
5602
+ updatedAt: Date;
5603
+ deletedAt: Date | null;
5604
+ startedAt: string;
5605
+ endedAt: string | null;
5606
+ duration: number | null;
5607
+ holdLabel?: {
5608
+ name: string;
5609
+ id: string;
5610
+ position: number;
5611
+ createdAt: Date;
5612
+ updatedAt: Date;
5613
+ deletedAt: Date | null;
5614
+ isDefault: boolean;
5615
+ } | null | undefined;
5616
+ }, {
5617
+ id: string;
5618
+ createdAt: Date;
5619
+ updatedAt: Date;
5620
+ deletedAt: Date | null;
5621
+ startedAt: string;
5622
+ endedAt: string | null;
5623
+ duration: number | null;
5624
+ holdLabel?: {
5625
+ name: string;
5626
+ id: string;
5627
+ position: number;
5628
+ createdAt: Date;
5629
+ updatedAt: Date;
5630
+ deletedAt: Date | null;
5631
+ isDefault?: boolean | undefined;
5632
+ } | null | undefined;
5633
+ }>, "many">>>;
5562
5634
  }, "strip", import("zod").ZodTypeAny, {
5563
5635
  id: string;
5564
5636
  channel: string | null;
@@ -5573,8 +5645,12 @@ export declare const mailContract: {
5573
5645
  entityName: string;
5574
5646
  agentId: string | null;
5575
5647
  startedDate: Date | null;
5648
+ totalHoldDuration: number | null;
5576
5649
  handledTime: number | null;
5650
+ fullHandledTime: number | null;
5577
5651
  firstResponseTime: number | null;
5652
+ resolutionTime: number | null;
5653
+ fullResolutionTime: number | null;
5578
5654
  wrapUpForm: {
5579
5655
  type: string;
5580
5656
  id: string;
@@ -5627,6 +5703,24 @@ export declare const mailContract: {
5627
5703
  dateValue: Date | null;
5628
5704
  }[] | null | undefined;
5629
5705
  } | null;
5706
+ holdLogs?: {
5707
+ id: string;
5708
+ createdAt: Date;
5709
+ updatedAt: Date;
5710
+ deletedAt: Date | null;
5711
+ startedAt: string;
5712
+ endedAt: string | null;
5713
+ duration: number | null;
5714
+ holdLabel?: {
5715
+ name: string;
5716
+ id: string;
5717
+ position: number;
5718
+ createdAt: Date;
5719
+ updatedAt: Date;
5720
+ deletedAt: Date | null;
5721
+ isDefault: boolean;
5722
+ } | null | undefined;
5723
+ }[] | null | undefined;
5630
5724
  }, {
5631
5725
  id: string;
5632
5726
  channel: string | null;
@@ -5641,8 +5735,12 @@ export declare const mailContract: {
5641
5735
  entityName: string;
5642
5736
  agentId: string | null;
5643
5737
  startedDate: Date | null;
5738
+ totalHoldDuration: number | null;
5644
5739
  handledTime: number | null;
5740
+ fullHandledTime: number | null;
5645
5741
  firstResponseTime: number | null;
5742
+ resolutionTime: number | null;
5743
+ fullResolutionTime: number | null;
5646
5744
  wrapUpForm: {
5647
5745
  type: string;
5648
5746
  id: string;
@@ -5695,6 +5793,24 @@ export declare const mailContract: {
5695
5793
  dateValue: Date | null;
5696
5794
  }[] | null | undefined;
5697
5795
  } | null;
5796
+ holdLogs?: {
5797
+ id: string;
5798
+ createdAt: Date;
5799
+ updatedAt: Date;
5800
+ deletedAt: Date | null;
5801
+ startedAt: string;
5802
+ endedAt: string | null;
5803
+ duration: number | null;
5804
+ holdLabel?: {
5805
+ name: string;
5806
+ id: string;
5807
+ position: number;
5808
+ createdAt: Date;
5809
+ updatedAt: Date;
5810
+ deletedAt: Date | null;
5811
+ isDefault?: boolean | undefined;
5812
+ } | null | undefined;
5813
+ }[] | null | undefined;
5698
5814
  }>;
5699
5815
  }, "strip", import("zod").ZodTypeAny, {
5700
5816
  id: string;
@@ -5906,8 +6022,12 @@ export declare const mailContract: {
5906
6022
  entityName: string;
5907
6023
  agentId: string | null;
5908
6024
  startedDate: Date | null;
6025
+ totalHoldDuration: number | null;
5909
6026
  handledTime: number | null;
6027
+ fullHandledTime: number | null;
5910
6028
  firstResponseTime: number | null;
6029
+ resolutionTime: number | null;
6030
+ fullResolutionTime: number | null;
5911
6031
  wrapUpForm: {
5912
6032
  type: string;
5913
6033
  id: string;
@@ -5960,6 +6080,24 @@ export declare const mailContract: {
5960
6080
  dateValue: Date | null;
5961
6081
  }[] | null | undefined;
5962
6082
  } | null;
6083
+ holdLogs?: {
6084
+ id: string;
6085
+ createdAt: Date;
6086
+ updatedAt: Date;
6087
+ deletedAt: Date | null;
6088
+ startedAt: string;
6089
+ endedAt: string | null;
6090
+ duration: number | null;
6091
+ holdLabel?: {
6092
+ name: string;
6093
+ id: string;
6094
+ position: number;
6095
+ createdAt: Date;
6096
+ updatedAt: Date;
6097
+ deletedAt: Date | null;
6098
+ isDefault: boolean;
6099
+ } | null | undefined;
6100
+ }[] | null | undefined;
5963
6101
  };
5964
6102
  assigneeId: string | null;
5965
6103
  from: {
@@ -6853,8 +6991,12 @@ export declare const mailContract: {
6853
6991
  entityName: string;
6854
6992
  agentId: string | null;
6855
6993
  startedDate: Date | null;
6994
+ totalHoldDuration: number | null;
6856
6995
  handledTime: number | null;
6996
+ fullHandledTime: number | null;
6857
6997
  firstResponseTime: number | null;
6998
+ resolutionTime: number | null;
6999
+ fullResolutionTime: number | null;
6858
7000
  wrapUpForm: {
6859
7001
  type: string;
6860
7002
  id: string;
@@ -6907,6 +7049,24 @@ export declare const mailContract: {
6907
7049
  dateValue: Date | null;
6908
7050
  }[] | null | undefined;
6909
7051
  } | null;
7052
+ holdLogs?: {
7053
+ id: string;
7054
+ createdAt: Date;
7055
+ updatedAt: Date;
7056
+ deletedAt: Date | null;
7057
+ startedAt: string;
7058
+ endedAt: string | null;
7059
+ duration: number | null;
7060
+ holdLabel?: {
7061
+ name: string;
7062
+ id: string;
7063
+ position: number;
7064
+ createdAt: Date;
7065
+ updatedAt: Date;
7066
+ deletedAt: Date | null;
7067
+ isDefault?: boolean | undefined;
7068
+ } | null | undefined;
7069
+ }[] | null | undefined;
6910
7070
  };
6911
7071
  assigneeId: string | null;
6912
7072
  from: {
@@ -7805,8 +7965,12 @@ export declare const mailContract: {
7805
7965
  entityName: string;
7806
7966
  agentId: string | null;
7807
7967
  startedDate: Date | null;
7968
+ totalHoldDuration: number | null;
7808
7969
  handledTime: number | null;
7970
+ fullHandledTime: number | null;
7809
7971
  firstResponseTime: number | null;
7972
+ resolutionTime: number | null;
7973
+ fullResolutionTime: number | null;
7810
7974
  wrapUpForm: {
7811
7975
  type: string;
7812
7976
  id: string;
@@ -7859,6 +8023,24 @@ export declare const mailContract: {
7859
8023
  dateValue: Date | null;
7860
8024
  }[] | null | undefined;
7861
8025
  } | null;
8026
+ holdLogs?: {
8027
+ id: string;
8028
+ createdAt: Date;
8029
+ updatedAt: Date;
8030
+ deletedAt: Date | null;
8031
+ startedAt: string;
8032
+ endedAt: string | null;
8033
+ duration: number | null;
8034
+ holdLabel?: {
8035
+ name: string;
8036
+ id: string;
8037
+ position: number;
8038
+ createdAt: Date;
8039
+ updatedAt: Date;
8040
+ deletedAt: Date | null;
8041
+ isDefault: boolean;
8042
+ } | null | undefined;
8043
+ }[] | null | undefined;
7862
8044
  };
7863
8045
  assigneeId: string | null;
7864
8046
  from: {
@@ -8758,8 +8940,12 @@ export declare const mailContract: {
8758
8940
  entityName: string;
8759
8941
  agentId: string | null;
8760
8942
  startedDate: Date | null;
8943
+ totalHoldDuration: number | null;
8761
8944
  handledTime: number | null;
8945
+ fullHandledTime: number | null;
8762
8946
  firstResponseTime: number | null;
8947
+ resolutionTime: number | null;
8948
+ fullResolutionTime: number | null;
8763
8949
  wrapUpForm: {
8764
8950
  type: string;
8765
8951
  id: string;
@@ -8812,6 +8998,24 @@ export declare const mailContract: {
8812
8998
  dateValue: Date | null;
8813
8999
  }[] | null | undefined;
8814
9000
  } | null;
9001
+ holdLogs?: {
9002
+ id: string;
9003
+ createdAt: Date;
9004
+ updatedAt: Date;
9005
+ deletedAt: Date | null;
9006
+ startedAt: string;
9007
+ endedAt: string | null;
9008
+ duration: number | null;
9009
+ holdLabel?: {
9010
+ name: string;
9011
+ id: string;
9012
+ position: number;
9013
+ createdAt: Date;
9014
+ updatedAt: Date;
9015
+ deletedAt: Date | null;
9016
+ isDefault?: boolean | undefined;
9017
+ } | null | undefined;
9018
+ }[] | null | undefined;
8815
9019
  };
8816
9020
  assigneeId: string | null;
8817
9021
  from: {
@@ -10008,9 +10212,10 @@ export declare const mailContract: {
10008
10212
  fileSize: import("zod").ZodNumber;
10009
10213
  fileKey: import("zod").ZodString;
10010
10214
  fileUrl: import("zod").ZodNullable<import("zod").ZodString>;
10011
- status: import("zod").ZodOptional<import("zod").ZodString>;
10215
+ status: import("zod").ZodNullable<import("zod").ZodString>;
10012
10216
  }, "strip", import("zod").ZodTypeAny, {
10013
10217
  id: string;
10218
+ status: string | null;
10014
10219
  createdAt: Date;
10015
10220
  updatedAt: Date;
10016
10221
  deletedAt: Date | null;
@@ -10019,9 +10224,9 @@ export declare const mailContract: {
10019
10224
  bucketName: string;
10020
10225
  fileSize: number;
10021
10226
  fileUrl: string | null;
10022
- status?: string | undefined;
10023
10227
  }, {
10024
10228
  id: string;
10229
+ status: string | null;
10025
10230
  createdAt: Date;
10026
10231
  updatedAt: Date;
10027
10232
  deletedAt: Date | null;
@@ -10030,7 +10235,6 @@ export declare const mailContract: {
10030
10235
  bucketName: string;
10031
10236
  fileSize: number;
10032
10237
  fileUrl: string | null;
10033
- status?: string | undefined;
10034
10238
  }>;
10035
10239
  }, "strip", import("zod").ZodTypeAny, {
10036
10240
  fileName: string;
@@ -10038,6 +10242,7 @@ export declare const mailContract: {
10038
10242
  uploadId: string;
10039
10243
  upload: {
10040
10244
  id: string;
10245
+ status: string | null;
10041
10246
  createdAt: Date;
10042
10247
  updatedAt: Date;
10043
10248
  deletedAt: Date | null;
@@ -10046,7 +10251,6 @@ export declare const mailContract: {
10046
10251
  bucketName: string;
10047
10252
  fileSize: number;
10048
10253
  fileUrl: string | null;
10049
- status?: string | undefined;
10050
10254
  };
10051
10255
  roomId: string;
10052
10256
  messageId: string;
@@ -10057,6 +10261,7 @@ export declare const mailContract: {
10057
10261
  uploadId: string;
10058
10262
  upload: {
10059
10263
  id: string;
10264
+ status: string | null;
10060
10265
  createdAt: Date;
10061
10266
  updatedAt: Date;
10062
10267
  deletedAt: Date | null;
@@ -10065,7 +10270,6 @@ export declare const mailContract: {
10065
10270
  bucketName: string;
10066
10271
  fileSize: number;
10067
10272
  fileUrl: string | null;
10068
- status?: string | undefined;
10069
10273
  };
10070
10274
  roomId: string;
10071
10275
  messageId: string;
@@ -10078,6 +10282,7 @@ export declare const mailContract: {
10078
10282
  uploadId: string;
10079
10283
  upload: {
10080
10284
  id: string;
10285
+ status: string | null;
10081
10286
  createdAt: Date;
10082
10287
  updatedAt: Date;
10083
10288
  deletedAt: Date | null;
@@ -10086,7 +10291,6 @@ export declare const mailContract: {
10086
10291
  bucketName: string;
10087
10292
  fileSize: number;
10088
10293
  fileUrl: string | null;
10089
- status?: string | undefined;
10090
10294
  };
10091
10295
  roomId: string;
10092
10296
  messageId: string;
@@ -10100,6 +10304,7 @@ export declare const mailContract: {
10100
10304
  uploadId: string;
10101
10305
  upload: {
10102
10306
  id: string;
10307
+ status: string | null;
10103
10308
  createdAt: Date;
10104
10309
  updatedAt: Date;
10105
10310
  deletedAt: Date | null;
@@ -10108,7 +10313,6 @@ export declare const mailContract: {
10108
10313
  bucketName: string;
10109
10314
  fileSize: number;
10110
10315
  fileUrl: string | null;
10111
- status?: string | undefined;
10112
10316
  };
10113
10317
  roomId: string;
10114
10318
  messageId: string;
@@ -15670,8 +15874,12 @@ export declare const mailContract: {
15670
15874
  agentId: import("zod").ZodNullable<import("zod").ZodString>;
15671
15875
  direction: import("zod").ZodNullable<import("zod").ZodString>;
15672
15876
  startedDate: import("zod").ZodNullable<import("zod").ZodDate>;
15877
+ totalHoldDuration: import("zod").ZodNullable<import("zod").ZodNumber>;
15673
15878
  handledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
15879
+ fullHandledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
15674
15880
  firstResponseTime: import("zod").ZodNullable<import("zod").ZodNumber>;
15881
+ resolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
15882
+ fullResolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
15675
15883
  wrapUpForm: import("zod").ZodNullable<import("zod").ZodObject<{
15676
15884
  id: import("zod").ZodString;
15677
15885
  createdAt: import("zod").ZodDate;
@@ -15938,6 +16146,74 @@ export declare const mailContract: {
15938
16146
  dateValue: Date | null;
15939
16147
  }[] | null | undefined;
15940
16148
  }>>;
16149
+ holdLogs: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodArray<import("zod").ZodObject<{
16150
+ id: import("zod").ZodString;
16151
+ createdAt: import("zod").ZodDate;
16152
+ updatedAt: import("zod").ZodDate;
16153
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
16154
+ startedAt: import("zod").ZodString;
16155
+ endedAt: import("zod").ZodNullable<import("zod").ZodString>;
16156
+ duration: import("zod").ZodNullable<import("zod").ZodNumber>;
16157
+ holdLabel: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodObject<{
16158
+ id: import("zod").ZodString;
16159
+ createdAt: import("zod").ZodDate;
16160
+ updatedAt: import("zod").ZodDate;
16161
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
16162
+ name: import("zod").ZodString;
16163
+ position: import("zod").ZodNumber;
16164
+ isDefault: import("zod").ZodDefault<import("zod").ZodBoolean>;
16165
+ }, "strip", import("zod").ZodTypeAny, {
16166
+ name: string;
16167
+ id: string;
16168
+ position: number;
16169
+ createdAt: Date;
16170
+ updatedAt: Date;
16171
+ deletedAt: Date | null;
16172
+ isDefault: boolean;
16173
+ }, {
16174
+ name: string;
16175
+ id: string;
16176
+ position: number;
16177
+ createdAt: Date;
16178
+ updatedAt: Date;
16179
+ deletedAt: Date | null;
16180
+ isDefault?: boolean | undefined;
16181
+ }>>>;
16182
+ }, "strip", import("zod").ZodTypeAny, {
16183
+ id: string;
16184
+ createdAt: Date;
16185
+ updatedAt: Date;
16186
+ deletedAt: Date | null;
16187
+ startedAt: string;
16188
+ endedAt: string | null;
16189
+ duration: number | null;
16190
+ holdLabel?: {
16191
+ name: string;
16192
+ id: string;
16193
+ position: number;
16194
+ createdAt: Date;
16195
+ updatedAt: Date;
16196
+ deletedAt: Date | null;
16197
+ isDefault: boolean;
16198
+ } | null | undefined;
16199
+ }, {
16200
+ id: string;
16201
+ createdAt: Date;
16202
+ updatedAt: Date;
16203
+ deletedAt: Date | null;
16204
+ startedAt: string;
16205
+ endedAt: string | null;
16206
+ duration: number | null;
16207
+ holdLabel?: {
16208
+ name: string;
16209
+ id: string;
16210
+ position: number;
16211
+ createdAt: Date;
16212
+ updatedAt: Date;
16213
+ deletedAt: Date | null;
16214
+ isDefault?: boolean | undefined;
16215
+ } | null | undefined;
16216
+ }>, "many">>>;
15941
16217
  }, "strip", import("zod").ZodTypeAny, {
15942
16218
  id: string;
15943
16219
  channel: string | null;
@@ -15952,8 +16228,12 @@ export declare const mailContract: {
15952
16228
  entityName: string;
15953
16229
  agentId: string | null;
15954
16230
  startedDate: Date | null;
16231
+ totalHoldDuration: number | null;
15955
16232
  handledTime: number | null;
16233
+ fullHandledTime: number | null;
15956
16234
  firstResponseTime: number | null;
16235
+ resolutionTime: number | null;
16236
+ fullResolutionTime: number | null;
15957
16237
  wrapUpForm: {
15958
16238
  type: string;
15959
16239
  id: string;
@@ -16006,6 +16286,24 @@ export declare const mailContract: {
16006
16286
  dateValue: Date | null;
16007
16287
  }[] | null | undefined;
16008
16288
  } | null;
16289
+ holdLogs?: {
16290
+ id: string;
16291
+ createdAt: Date;
16292
+ updatedAt: Date;
16293
+ deletedAt: Date | null;
16294
+ startedAt: string;
16295
+ endedAt: string | null;
16296
+ duration: number | null;
16297
+ holdLabel?: {
16298
+ name: string;
16299
+ id: string;
16300
+ position: number;
16301
+ createdAt: Date;
16302
+ updatedAt: Date;
16303
+ deletedAt: Date | null;
16304
+ isDefault: boolean;
16305
+ } | null | undefined;
16306
+ }[] | null | undefined;
16009
16307
  }, {
16010
16308
  id: string;
16011
16309
  channel: string | null;
@@ -16020,8 +16318,12 @@ export declare const mailContract: {
16020
16318
  entityName: string;
16021
16319
  agentId: string | null;
16022
16320
  startedDate: Date | null;
16321
+ totalHoldDuration: number | null;
16023
16322
  handledTime: number | null;
16323
+ fullHandledTime: number | null;
16024
16324
  firstResponseTime: number | null;
16325
+ resolutionTime: number | null;
16326
+ fullResolutionTime: number | null;
16025
16327
  wrapUpForm: {
16026
16328
  type: string;
16027
16329
  id: string;
@@ -16074,6 +16376,24 @@ export declare const mailContract: {
16074
16376
  dateValue: Date | null;
16075
16377
  }[] | null | undefined;
16076
16378
  } | null;
16379
+ holdLogs?: {
16380
+ id: string;
16381
+ createdAt: Date;
16382
+ updatedAt: Date;
16383
+ deletedAt: Date | null;
16384
+ startedAt: string;
16385
+ endedAt: string | null;
16386
+ duration: number | null;
16387
+ holdLabel?: {
16388
+ name: string;
16389
+ id: string;
16390
+ position: number;
16391
+ createdAt: Date;
16392
+ updatedAt: Date;
16393
+ deletedAt: Date | null;
16394
+ isDefault?: boolean | undefined;
16395
+ } | null | undefined;
16396
+ }[] | null | undefined;
16077
16397
  }>;
16078
16398
  }, "strip", import("zod").ZodTypeAny, {
16079
16399
  id: string;
@@ -16285,8 +16605,12 @@ export declare const mailContract: {
16285
16605
  entityName: string;
16286
16606
  agentId: string | null;
16287
16607
  startedDate: Date | null;
16608
+ totalHoldDuration: number | null;
16288
16609
  handledTime: number | null;
16610
+ fullHandledTime: number | null;
16289
16611
  firstResponseTime: number | null;
16612
+ resolutionTime: number | null;
16613
+ fullResolutionTime: number | null;
16290
16614
  wrapUpForm: {
16291
16615
  type: string;
16292
16616
  id: string;
@@ -16339,6 +16663,24 @@ export declare const mailContract: {
16339
16663
  dateValue: Date | null;
16340
16664
  }[] | null | undefined;
16341
16665
  } | null;
16666
+ holdLogs?: {
16667
+ id: string;
16668
+ createdAt: Date;
16669
+ updatedAt: Date;
16670
+ deletedAt: Date | null;
16671
+ startedAt: string;
16672
+ endedAt: string | null;
16673
+ duration: number | null;
16674
+ holdLabel?: {
16675
+ name: string;
16676
+ id: string;
16677
+ position: number;
16678
+ createdAt: Date;
16679
+ updatedAt: Date;
16680
+ deletedAt: Date | null;
16681
+ isDefault: boolean;
16682
+ } | null | undefined;
16683
+ }[] | null | undefined;
16342
16684
  };
16343
16685
  assigneeId: string | null;
16344
16686
  from: {
@@ -17232,8 +17574,12 @@ export declare const mailContract: {
17232
17574
  entityName: string;
17233
17575
  agentId: string | null;
17234
17576
  startedDate: Date | null;
17577
+ totalHoldDuration: number | null;
17235
17578
  handledTime: number | null;
17579
+ fullHandledTime: number | null;
17236
17580
  firstResponseTime: number | null;
17581
+ resolutionTime: number | null;
17582
+ fullResolutionTime: number | null;
17237
17583
  wrapUpForm: {
17238
17584
  type: string;
17239
17585
  id: string;
@@ -17286,6 +17632,24 @@ export declare const mailContract: {
17286
17632
  dateValue: Date | null;
17287
17633
  }[] | null | undefined;
17288
17634
  } | null;
17635
+ holdLogs?: {
17636
+ id: string;
17637
+ createdAt: Date;
17638
+ updatedAt: Date;
17639
+ deletedAt: Date | null;
17640
+ startedAt: string;
17641
+ endedAt: string | null;
17642
+ duration: number | null;
17643
+ holdLabel?: {
17644
+ name: string;
17645
+ id: string;
17646
+ position: number;
17647
+ createdAt: Date;
17648
+ updatedAt: Date;
17649
+ deletedAt: Date | null;
17650
+ isDefault?: boolean | undefined;
17651
+ } | null | undefined;
17652
+ }[] | null | undefined;
17289
17653
  };
17290
17654
  assigneeId: string | null;
17291
17655
  from: {
@@ -18181,8 +18545,12 @@ export declare const mailContract: {
18181
18545
  entityName: string;
18182
18546
  agentId: string | null;
18183
18547
  startedDate: Date | null;
18548
+ totalHoldDuration: number | null;
18184
18549
  handledTime: number | null;
18550
+ fullHandledTime: number | null;
18185
18551
  firstResponseTime: number | null;
18552
+ resolutionTime: number | null;
18553
+ fullResolutionTime: number | null;
18186
18554
  wrapUpForm: {
18187
18555
  type: string;
18188
18556
  id: string;
@@ -18235,6 +18603,24 @@ export declare const mailContract: {
18235
18603
  dateValue: Date | null;
18236
18604
  }[] | null | undefined;
18237
18605
  } | null;
18606
+ holdLogs?: {
18607
+ id: string;
18608
+ createdAt: Date;
18609
+ updatedAt: Date;
18610
+ deletedAt: Date | null;
18611
+ startedAt: string;
18612
+ endedAt: string | null;
18613
+ duration: number | null;
18614
+ holdLabel?: {
18615
+ name: string;
18616
+ id: string;
18617
+ position: number;
18618
+ createdAt: Date;
18619
+ updatedAt: Date;
18620
+ deletedAt: Date | null;
18621
+ isDefault: boolean;
18622
+ } | null | undefined;
18623
+ }[] | null | undefined;
18238
18624
  };
18239
18625
  assigneeId: string | null;
18240
18626
  from: {
@@ -19131,8 +19517,12 @@ export declare const mailContract: {
19131
19517
  entityName: string;
19132
19518
  agentId: string | null;
19133
19519
  startedDate: Date | null;
19520
+ totalHoldDuration: number | null;
19134
19521
  handledTime: number | null;
19522
+ fullHandledTime: number | null;
19135
19523
  firstResponseTime: number | null;
19524
+ resolutionTime: number | null;
19525
+ fullResolutionTime: number | null;
19136
19526
  wrapUpForm: {
19137
19527
  type: string;
19138
19528
  id: string;
@@ -19185,6 +19575,24 @@ export declare const mailContract: {
19185
19575
  dateValue: Date | null;
19186
19576
  }[] | null | undefined;
19187
19577
  } | null;
19578
+ holdLogs?: {
19579
+ id: string;
19580
+ createdAt: Date;
19581
+ updatedAt: Date;
19582
+ deletedAt: Date | null;
19583
+ startedAt: string;
19584
+ endedAt: string | null;
19585
+ duration: number | null;
19586
+ holdLabel?: {
19587
+ name: string;
19588
+ id: string;
19589
+ position: number;
19590
+ createdAt: Date;
19591
+ updatedAt: Date;
19592
+ deletedAt: Date | null;
19593
+ isDefault?: boolean | undefined;
19594
+ } | null | undefined;
19595
+ }[] | null | undefined;
19188
19596
  };
19189
19597
  assigneeId: string | null;
19190
19598
  from: {
@@ -25129,8 +25537,12 @@ export declare const mailContract: {
25129
25537
  agentId: import("zod").ZodNullable<import("zod").ZodString>;
25130
25538
  direction: import("zod").ZodNullable<import("zod").ZodString>;
25131
25539
  startedDate: import("zod").ZodNullable<import("zod").ZodDate>;
25540
+ totalHoldDuration: import("zod").ZodNullable<import("zod").ZodNumber>;
25132
25541
  handledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
25542
+ fullHandledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
25133
25543
  firstResponseTime: import("zod").ZodNullable<import("zod").ZodNumber>;
25544
+ resolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
25545
+ fullResolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
25134
25546
  wrapUpForm: import("zod").ZodNullable<import("zod").ZodObject<{
25135
25547
  id: import("zod").ZodString;
25136
25548
  createdAt: import("zod").ZodDate;
@@ -25397,6 +25809,74 @@ export declare const mailContract: {
25397
25809
  dateValue: Date | null;
25398
25810
  }[] | null | undefined;
25399
25811
  }>>;
25812
+ holdLogs: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodArray<import("zod").ZodObject<{
25813
+ id: import("zod").ZodString;
25814
+ createdAt: import("zod").ZodDate;
25815
+ updatedAt: import("zod").ZodDate;
25816
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
25817
+ startedAt: import("zod").ZodString;
25818
+ endedAt: import("zod").ZodNullable<import("zod").ZodString>;
25819
+ duration: import("zod").ZodNullable<import("zod").ZodNumber>;
25820
+ holdLabel: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodObject<{
25821
+ id: import("zod").ZodString;
25822
+ createdAt: import("zod").ZodDate;
25823
+ updatedAt: import("zod").ZodDate;
25824
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
25825
+ name: import("zod").ZodString;
25826
+ position: import("zod").ZodNumber;
25827
+ isDefault: import("zod").ZodDefault<import("zod").ZodBoolean>;
25828
+ }, "strip", import("zod").ZodTypeAny, {
25829
+ name: string;
25830
+ id: string;
25831
+ position: number;
25832
+ createdAt: Date;
25833
+ updatedAt: Date;
25834
+ deletedAt: Date | null;
25835
+ isDefault: boolean;
25836
+ }, {
25837
+ name: string;
25838
+ id: string;
25839
+ position: number;
25840
+ createdAt: Date;
25841
+ updatedAt: Date;
25842
+ deletedAt: Date | null;
25843
+ isDefault?: boolean | undefined;
25844
+ }>>>;
25845
+ }, "strip", import("zod").ZodTypeAny, {
25846
+ id: string;
25847
+ createdAt: Date;
25848
+ updatedAt: Date;
25849
+ deletedAt: Date | null;
25850
+ startedAt: string;
25851
+ endedAt: string | null;
25852
+ duration: number | null;
25853
+ holdLabel?: {
25854
+ name: string;
25855
+ id: string;
25856
+ position: number;
25857
+ createdAt: Date;
25858
+ updatedAt: Date;
25859
+ deletedAt: Date | null;
25860
+ isDefault: boolean;
25861
+ } | null | undefined;
25862
+ }, {
25863
+ id: string;
25864
+ createdAt: Date;
25865
+ updatedAt: Date;
25866
+ deletedAt: Date | null;
25867
+ startedAt: string;
25868
+ endedAt: string | null;
25869
+ duration: number | null;
25870
+ holdLabel?: {
25871
+ name: string;
25872
+ id: string;
25873
+ position: number;
25874
+ createdAt: Date;
25875
+ updatedAt: Date;
25876
+ deletedAt: Date | null;
25877
+ isDefault?: boolean | undefined;
25878
+ } | null | undefined;
25879
+ }>, "many">>>;
25400
25880
  }, "strip", import("zod").ZodTypeAny, {
25401
25881
  id: string;
25402
25882
  channel: string | null;
@@ -25411,8 +25891,12 @@ export declare const mailContract: {
25411
25891
  entityName: string;
25412
25892
  agentId: string | null;
25413
25893
  startedDate: Date | null;
25894
+ totalHoldDuration: number | null;
25414
25895
  handledTime: number | null;
25896
+ fullHandledTime: number | null;
25415
25897
  firstResponseTime: number | null;
25898
+ resolutionTime: number | null;
25899
+ fullResolutionTime: number | null;
25416
25900
  wrapUpForm: {
25417
25901
  type: string;
25418
25902
  id: string;
@@ -25465,6 +25949,24 @@ export declare const mailContract: {
25465
25949
  dateValue: Date | null;
25466
25950
  }[] | null | undefined;
25467
25951
  } | null;
25952
+ holdLogs?: {
25953
+ id: string;
25954
+ createdAt: Date;
25955
+ updatedAt: Date;
25956
+ deletedAt: Date | null;
25957
+ startedAt: string;
25958
+ endedAt: string | null;
25959
+ duration: number | null;
25960
+ holdLabel?: {
25961
+ name: string;
25962
+ id: string;
25963
+ position: number;
25964
+ createdAt: Date;
25965
+ updatedAt: Date;
25966
+ deletedAt: Date | null;
25967
+ isDefault: boolean;
25968
+ } | null | undefined;
25969
+ }[] | null | undefined;
25468
25970
  }, {
25469
25971
  id: string;
25470
25972
  channel: string | null;
@@ -25479,8 +25981,12 @@ export declare const mailContract: {
25479
25981
  entityName: string;
25480
25982
  agentId: string | null;
25481
25983
  startedDate: Date | null;
25984
+ totalHoldDuration: number | null;
25482
25985
  handledTime: number | null;
25986
+ fullHandledTime: number | null;
25483
25987
  firstResponseTime: number | null;
25988
+ resolutionTime: number | null;
25989
+ fullResolutionTime: number | null;
25484
25990
  wrapUpForm: {
25485
25991
  type: string;
25486
25992
  id: string;
@@ -25533,6 +26039,24 @@ export declare const mailContract: {
25533
26039
  dateValue: Date | null;
25534
26040
  }[] | null | undefined;
25535
26041
  } | null;
26042
+ holdLogs?: {
26043
+ id: string;
26044
+ createdAt: Date;
26045
+ updatedAt: Date;
26046
+ deletedAt: Date | null;
26047
+ startedAt: string;
26048
+ endedAt: string | null;
26049
+ duration: number | null;
26050
+ holdLabel?: {
26051
+ name: string;
26052
+ id: string;
26053
+ position: number;
26054
+ createdAt: Date;
26055
+ updatedAt: Date;
26056
+ deletedAt: Date | null;
26057
+ isDefault?: boolean | undefined;
26058
+ } | null | undefined;
26059
+ }[] | null | undefined;
25536
26060
  }>;
25537
26061
  }, "strip", import("zod").ZodTypeAny, {
25538
26062
  id: string;
@@ -25744,8 +26268,12 @@ export declare const mailContract: {
25744
26268
  entityName: string;
25745
26269
  agentId: string | null;
25746
26270
  startedDate: Date | null;
26271
+ totalHoldDuration: number | null;
25747
26272
  handledTime: number | null;
26273
+ fullHandledTime: number | null;
25748
26274
  firstResponseTime: number | null;
26275
+ resolutionTime: number | null;
26276
+ fullResolutionTime: number | null;
25749
26277
  wrapUpForm: {
25750
26278
  type: string;
25751
26279
  id: string;
@@ -25798,6 +26326,24 @@ export declare const mailContract: {
25798
26326
  dateValue: Date | null;
25799
26327
  }[] | null | undefined;
25800
26328
  } | null;
26329
+ holdLogs?: {
26330
+ id: string;
26331
+ createdAt: Date;
26332
+ updatedAt: Date;
26333
+ deletedAt: Date | null;
26334
+ startedAt: string;
26335
+ endedAt: string | null;
26336
+ duration: number | null;
26337
+ holdLabel?: {
26338
+ name: string;
26339
+ id: string;
26340
+ position: number;
26341
+ createdAt: Date;
26342
+ updatedAt: Date;
26343
+ deletedAt: Date | null;
26344
+ isDefault: boolean;
26345
+ } | null | undefined;
26346
+ }[] | null | undefined;
25801
26347
  };
25802
26348
  assigneeId: string | null;
25803
26349
  from: {
@@ -26691,8 +27237,12 @@ export declare const mailContract: {
26691
27237
  entityName: string;
26692
27238
  agentId: string | null;
26693
27239
  startedDate: Date | null;
27240
+ totalHoldDuration: number | null;
26694
27241
  handledTime: number | null;
27242
+ fullHandledTime: number | null;
26695
27243
  firstResponseTime: number | null;
27244
+ resolutionTime: number | null;
27245
+ fullResolutionTime: number | null;
26696
27246
  wrapUpForm: {
26697
27247
  type: string;
26698
27248
  id: string;
@@ -26745,6 +27295,24 @@ export declare const mailContract: {
26745
27295
  dateValue: Date | null;
26746
27296
  }[] | null | undefined;
26747
27297
  } | null;
27298
+ holdLogs?: {
27299
+ id: string;
27300
+ createdAt: Date;
27301
+ updatedAt: Date;
27302
+ deletedAt: Date | null;
27303
+ startedAt: string;
27304
+ endedAt: string | null;
27305
+ duration: number | null;
27306
+ holdLabel?: {
27307
+ name: string;
27308
+ id: string;
27309
+ position: number;
27310
+ createdAt: Date;
27311
+ updatedAt: Date;
27312
+ deletedAt: Date | null;
27313
+ isDefault?: boolean | undefined;
27314
+ } | null | undefined;
27315
+ }[] | null | undefined;
26748
27316
  };
26749
27317
  assigneeId: string | null;
26750
27318
  from: {
@@ -27640,8 +28208,12 @@ export declare const mailContract: {
27640
28208
  entityName: string;
27641
28209
  agentId: string | null;
27642
28210
  startedDate: Date | null;
28211
+ totalHoldDuration: number | null;
27643
28212
  handledTime: number | null;
28213
+ fullHandledTime: number | null;
27644
28214
  firstResponseTime: number | null;
28215
+ resolutionTime: number | null;
28216
+ fullResolutionTime: number | null;
27645
28217
  wrapUpForm: {
27646
28218
  type: string;
27647
28219
  id: string;
@@ -27694,6 +28266,24 @@ export declare const mailContract: {
27694
28266
  dateValue: Date | null;
27695
28267
  }[] | null | undefined;
27696
28268
  } | null;
28269
+ holdLogs?: {
28270
+ id: string;
28271
+ createdAt: Date;
28272
+ updatedAt: Date;
28273
+ deletedAt: Date | null;
28274
+ startedAt: string;
28275
+ endedAt: string | null;
28276
+ duration: number | null;
28277
+ holdLabel?: {
28278
+ name: string;
28279
+ id: string;
28280
+ position: number;
28281
+ createdAt: Date;
28282
+ updatedAt: Date;
28283
+ deletedAt: Date | null;
28284
+ isDefault: boolean;
28285
+ } | null | undefined;
28286
+ }[] | null | undefined;
27697
28287
  };
27698
28288
  assigneeId: string | null;
27699
28289
  from: {
@@ -28590,8 +29180,12 @@ export declare const mailContract: {
28590
29180
  entityName: string;
28591
29181
  agentId: string | null;
28592
29182
  startedDate: Date | null;
29183
+ totalHoldDuration: number | null;
28593
29184
  handledTime: number | null;
29185
+ fullHandledTime: number | null;
28594
29186
  firstResponseTime: number | null;
29187
+ resolutionTime: number | null;
29188
+ fullResolutionTime: number | null;
28595
29189
  wrapUpForm: {
28596
29190
  type: string;
28597
29191
  id: string;
@@ -28644,6 +29238,24 @@ export declare const mailContract: {
28644
29238
  dateValue: Date | null;
28645
29239
  }[] | null | undefined;
28646
29240
  } | null;
29241
+ holdLogs?: {
29242
+ id: string;
29243
+ createdAt: Date;
29244
+ updatedAt: Date;
29245
+ deletedAt: Date | null;
29246
+ startedAt: string;
29247
+ endedAt: string | null;
29248
+ duration: number | null;
29249
+ holdLabel?: {
29250
+ name: string;
29251
+ id: string;
29252
+ position: number;
29253
+ createdAt: Date;
29254
+ updatedAt: Date;
29255
+ deletedAt: Date | null;
29256
+ isDefault?: boolean | undefined;
29257
+ } | null | undefined;
29258
+ }[] | null | undefined;
28647
29259
  };
28648
29260
  assigneeId: string | null;
28649
29261
  from: {