@kl1/contracts 1.2.38-uat → 1.2.39-uat

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Files changed (99) hide show
  1. package/dist/api-contracts/src/channel/index.d.ts +2349 -2560
  2. package/dist/api-contracts/src/channel/index.d.ts.map +1 -1
  3. package/dist/api-contracts/src/channel/schema.d.ts +75 -87
  4. package/dist/api-contracts/src/channel/schema.d.ts.map +1 -1
  5. package/dist/api-contracts/src/channel/validation.d.ts +84 -98
  6. package/dist/api-contracts/src/channel/validation.d.ts.map +1 -1
  7. package/dist/api-contracts/src/chat/index.d.ts +6954 -2629
  8. package/dist/api-contracts/src/chat/index.d.ts.map +1 -1
  9. package/dist/api-contracts/src/chat/schema.d.ts +1675 -721
  10. package/dist/api-contracts/src/chat/schema.d.ts.map +1 -1
  11. package/dist/api-contracts/src/chat/validation.d.ts +1512 -818
  12. package/dist/api-contracts/src/chat/validation.d.ts.map +1 -1
  13. package/dist/api-contracts/src/comment/index.d.ts +68 -68
  14. package/dist/api-contracts/src/comment/schema.d.ts +20 -20
  15. package/dist/api-contracts/src/contact/index.d.ts +97 -97
  16. package/dist/api-contracts/src/contact/schema.d.ts +12 -12
  17. package/dist/api-contracts/src/contact/validation.d.ts +56 -56
  18. package/dist/api-contracts/src/contract.d.ts +13847 -11876
  19. package/dist/api-contracts/src/contract.d.ts.map +1 -1
  20. package/dist/api-contracts/src/cx-intelligence/index.d.ts +87 -0
  21. package/dist/api-contracts/src/cx-intelligence/index.d.ts.map +1 -1
  22. package/dist/api-contracts/src/cx-log/index.d.ts +190 -143
  23. package/dist/api-contracts/src/cx-log/index.d.ts.map +1 -1
  24. package/dist/api-contracts/src/cx-log/schema.d.ts +233 -119
  25. package/dist/api-contracts/src/cx-log/schema.d.ts.map +1 -1
  26. package/dist/api-contracts/src/dashboard/index.d.ts +77 -99
  27. package/dist/api-contracts/src/dashboard/index.d.ts.map +1 -1
  28. package/dist/api-contracts/src/dashboard/schema.d.ts +12 -55
  29. package/dist/api-contracts/src/dashboard/schema.d.ts.map +1 -1
  30. package/dist/api-contracts/src/dashboard/validation.d.ts +26 -0
  31. package/dist/api-contracts/src/dashboard/validation.d.ts.map +1 -1
  32. package/dist/api-contracts/src/extension/index.d.ts +81 -0
  33. package/dist/api-contracts/src/extension/index.d.ts.map +1 -1
  34. package/dist/api-contracts/src/facebook-feed/index.d.ts +1466 -1060
  35. package/dist/api-contracts/src/facebook-feed/index.d.ts.map +1 -1
  36. package/dist/api-contracts/src/facebook-feed/schema.d.ts +68 -77
  37. package/dist/api-contracts/src/facebook-feed/schema.d.ts.map +1 -1
  38. package/dist/api-contracts/src/facebook-feed/validation.d.ts +53 -60
  39. package/dist/api-contracts/src/facebook-feed/validation.d.ts.map +1 -1
  40. package/dist/api-contracts/src/index.d.ts +5 -0
  41. package/dist/api-contracts/src/index.d.ts.map +1 -1
  42. package/dist/api-contracts/src/instagram/index.d.ts +1271 -836
  43. package/dist/api-contracts/src/instagram/index.d.ts.map +1 -1
  44. package/dist/api-contracts/src/line/index.d.ts +1204 -757
  45. package/dist/api-contracts/src/line/index.d.ts.map +1 -1
  46. package/dist/api-contracts/src/line/validation.d.ts +71 -82
  47. package/dist/api-contracts/src/line/validation.d.ts.map +1 -1
  48. package/dist/api-contracts/src/mail/mail-contract.d.ts +619 -7
  49. package/dist/api-contracts/src/mail/mail-contract.d.ts.map +1 -1
  50. package/dist/api-contracts/src/mail/room-contract.d.ts +619 -7
  51. package/dist/api-contracts/src/mail/room-contract.d.ts.map +1 -1
  52. package/dist/api-contracts/src/mail/schemas/room-validation.schema.d.ts +204 -0
  53. package/dist/api-contracts/src/mail/schemas/room-validation.schema.d.ts.map +1 -1
  54. package/dist/api-contracts/src/mail/schemas/room.schema.d.ts +165 -5
  55. package/dist/api-contracts/src/mail/schemas/room.schema.d.ts.map +1 -1
  56. package/dist/api-contracts/src/messenger/index.d.ts +1271 -836
  57. package/dist/api-contracts/src/messenger/index.d.ts.map +1 -1
  58. package/dist/api-contracts/src/messenger/validation.d.ts +53 -60
  59. package/dist/api-contracts/src/messenger/validation.d.ts.map +1 -1
  60. package/dist/api-contracts/src/public-api/index.d.ts +59 -59
  61. package/dist/api-contracts/src/public-api/schema.d.ts +12 -12
  62. package/dist/api-contracts/src/public-api/validation.d.ts +19 -19
  63. package/dist/api-contracts/src/sms/index.d.ts +180 -146
  64. package/dist/api-contracts/src/sms/index.d.ts.map +1 -1
  65. package/dist/api-contracts/src/sms/schema.d.ts +22 -0
  66. package/dist/api-contracts/src/sms/schema.d.ts.map +1 -1
  67. package/dist/api-contracts/src/snippet/index.d.ts +105 -105
  68. package/dist/api-contracts/src/snippet/schema.d.ts +40 -40
  69. package/dist/api-contracts/src/telegram/index.d.ts +1091 -626
  70. package/dist/api-contracts/src/telegram/index.d.ts.map +1 -1
  71. package/dist/api-contracts/src/telephony-agent-presence-status/index.d.ts +34 -89
  72. package/dist/api-contracts/src/telephony-agent-presence-status/index.d.ts.map +1 -1
  73. package/dist/api-contracts/src/telephony-agent-presence-status/schema.d.ts +10 -27
  74. package/dist/api-contracts/src/telephony-agent-presence-status/schema.d.ts.map +1 -1
  75. package/dist/api-contracts/src/telephony-cdr/index.d.ts +54 -54
  76. package/dist/api-contracts/src/telephony-cdr/index.d.ts.map +1 -1
  77. package/dist/api-contracts/src/telephony-cdr/schema.d.ts +14 -14
  78. package/dist/api-contracts/src/ticket/index.d.ts +111 -111
  79. package/dist/api-contracts/src/ticket/schema.d.ts +21 -21
  80. package/dist/api-contracts/src/upload/schema.d.ts +3 -3
  81. package/dist/api-contracts/src/user-presence-status-log/index.d.ts +16 -8
  82. package/dist/api-contracts/src/user-presence-status-log/index.d.ts.map +1 -1
  83. package/dist/api-contracts/src/user-presence-status-log/schema.d.ts +20 -10
  84. package/dist/api-contracts/src/user-presence-status-log/schema.d.ts.map +1 -1
  85. package/dist/api-contracts/src/viber/index.d.ts +1091 -626
  86. package/dist/api-contracts/src/viber/index.d.ts.map +1 -1
  87. package/dist/api-contracts/src/webchat/index.d.ts +1091 -626
  88. package/dist/api-contracts/src/webchat/index.d.ts.map +1 -1
  89. package/dist/api-contracts/src/whatsapp/index.d.ts +1175 -724
  90. package/dist/api-contracts/src/whatsapp/index.d.ts.map +1 -1
  91. package/dist/api-contracts/src/workflow-rule/index.d.ts +569 -183
  92. package/dist/api-contracts/src/workflow-rule/index.d.ts.map +1 -1
  93. package/dist/entities/src/enums/chat.d.ts +3 -0
  94. package/dist/entities/src/enums/chat.d.ts.map +1 -1
  95. package/dist/index.js +4837 -4272
  96. package/dist/index.js.map +1 -1
  97. package/dist/index.mjs +4830 -4272
  98. package/dist/index.mjs.map +1 -1
  99. package/package.json +7 -3
package/dist/api-contracts/src/mail/mail-contract.d.ts CHANGED
@@ -5291,8 +5291,12 @@ export declare const mailContract: {
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  agentId: import("zod").ZodNullable<import("zod").ZodString>;
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5292
  direction: import("zod").ZodNullable<import("zod").ZodString>;
5293
5293
  startedDate: import("zod").ZodNullable<import("zod").ZodDate>;
5294
+ totalHoldDuration: import("zod").ZodNullable<import("zod").ZodNumber>;
5294
5295
  handledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
5296
+ fullHandledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
5295
5297
  firstResponseTime: import("zod").ZodNullable<import("zod").ZodNumber>;
5298
+ resolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
5299
+ fullResolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
5296
5300
  wrapUpForm: import("zod").ZodNullable<import("zod").ZodObject<{
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  id: import("zod").ZodString;
5298
5302
  createdAt: import("zod").ZodDate;
@@ -5559,6 +5563,74 @@ export declare const mailContract: {
5559
5563
  dateValue: Date | null;
5560
5564
  }[] | null | undefined;
5561
5565
  }>>;
5566
+ holdLogs: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodArray<import("zod").ZodObject<{
5567
+ id: import("zod").ZodString;
5568
+ createdAt: import("zod").ZodDate;
5569
+ updatedAt: import("zod").ZodDate;
5570
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
5571
+ startedAt: import("zod").ZodString;
5572
+ endedAt: import("zod").ZodNullable<import("zod").ZodString>;
5573
+ duration: import("zod").ZodNullable<import("zod").ZodNumber>;
5574
+ holdLabel: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodObject<{
5575
+ id: import("zod").ZodString;
5576
+ createdAt: import("zod").ZodDate;
5577
+ updatedAt: import("zod").ZodDate;
5578
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
5579
+ name: import("zod").ZodString;
5580
+ position: import("zod").ZodNumber;
5581
+ isDefault: import("zod").ZodDefault<import("zod").ZodBoolean>;
5582
+ }, "strip", import("zod").ZodTypeAny, {
5583
+ name: string;
5584
+ id: string;
5585
+ position: number;
5586
+ createdAt: Date;
5587
+ updatedAt: Date;
5588
+ deletedAt: Date | null;
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+ isDefault: boolean;
5590
+ }, {
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+ name: string;
5592
+ id: string;
5593
+ position: number;
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+ createdAt: Date;
5595
+ updatedAt: Date;
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+ deletedAt: Date | null;
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+ isDefault?: boolean | undefined;
5598
+ }>>>;
5599
+ }, "strip", import("zod").ZodTypeAny, {
5600
+ id: string;
5601
+ createdAt: Date;
5602
+ updatedAt: Date;
5603
+ deletedAt: Date | null;
5604
+ startedAt: string;
5605
+ endedAt: string | null;
5606
+ duration: number | null;
5607
+ holdLabel?: {
5608
+ name: string;
5609
+ id: string;
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+ position: number;
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+ createdAt: Date;
5612
+ updatedAt: Date;
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+ deletedAt: Date | null;
5614
+ isDefault: boolean;
5615
+ } | null | undefined;
5616
+ }, {
5617
+ id: string;
5618
+ createdAt: Date;
5619
+ updatedAt: Date;
5620
+ deletedAt: Date | null;
5621
+ startedAt: string;
5622
+ endedAt: string | null;
5623
+ duration: number | null;
5624
+ holdLabel?: {
5625
+ name: string;
5626
+ id: string;
5627
+ position: number;
5628
+ createdAt: Date;
5629
+ updatedAt: Date;
5630
+ deletedAt: Date | null;
5631
+ isDefault?: boolean | undefined;
5632
+ } | null | undefined;
5633
+ }>, "many">>>;
5562
5634
  }, "strip", import("zod").ZodTypeAny, {
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5635
  id: string;
5564
5636
  channel: string | null;
@@ -5573,8 +5645,12 @@ export declare const mailContract: {
5573
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  entityName: string;
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5646
  agentId: string | null;
5575
5647
  startedDate: Date | null;
5648
+ totalHoldDuration: number | null;
5576
5649
  handledTime: number | null;
5650
+ fullHandledTime: number | null;
5577
5651
  firstResponseTime: number | null;
5652
+ resolutionTime: number | null;
5653
+ fullResolutionTime: number | null;
5578
5654
  wrapUpForm: {
5579
5655
  type: string;
5580
5656
  id: string;
@@ -5627,6 +5703,24 @@ export declare const mailContract: {
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5703
  dateValue: Date | null;
5628
5704
  }[] | null | undefined;
5629
5705
  } | null;
5706
+ holdLogs?: {
5707
+ id: string;
5708
+ createdAt: Date;
5709
+ updatedAt: Date;
5710
+ deletedAt: Date | null;
5711
+ startedAt: string;
5712
+ endedAt: string | null;
5713
+ duration: number | null;
5714
+ holdLabel?: {
5715
+ name: string;
5716
+ id: string;
5717
+ position: number;
5718
+ createdAt: Date;
5719
+ updatedAt: Date;
5720
+ deletedAt: Date | null;
5721
+ isDefault: boolean;
5722
+ } | null | undefined;
5723
+ }[] | null | undefined;
5630
5724
  }, {
5631
5725
  id: string;
5632
5726
  channel: string | null;
@@ -5641,8 +5735,12 @@ export declare const mailContract: {
5641
5735
  entityName: string;
5642
5736
  agentId: string | null;
5643
5737
  startedDate: Date | null;
5738
+ totalHoldDuration: number | null;
5644
5739
  handledTime: number | null;
5740
+ fullHandledTime: number | null;
5645
5741
  firstResponseTime: number | null;
5742
+ resolutionTime: number | null;
5743
+ fullResolutionTime: number | null;
5646
5744
  wrapUpForm: {
5647
5745
  type: string;
5648
5746
  id: string;
@@ -5695,6 +5793,24 @@ export declare const mailContract: {
5695
5793
  dateValue: Date | null;
5696
5794
  }[] | null | undefined;
5697
5795
  } | null;
5796
+ holdLogs?: {
5797
+ id: string;
5798
+ createdAt: Date;
5799
+ updatedAt: Date;
5800
+ deletedAt: Date | null;
5801
+ startedAt: string;
5802
+ endedAt: string | null;
5803
+ duration: number | null;
5804
+ holdLabel?: {
5805
+ name: string;
5806
+ id: string;
5807
+ position: number;
5808
+ createdAt: Date;
5809
+ updatedAt: Date;
5810
+ deletedAt: Date | null;
5811
+ isDefault?: boolean | undefined;
5812
+ } | null | undefined;
5813
+ }[] | null | undefined;
5698
5814
  }>;
5699
5815
  }, "strip", import("zod").ZodTypeAny, {
5700
5816
  id: string;
@@ -5906,8 +6022,12 @@ export declare const mailContract: {
5906
6022
  entityName: string;
5907
6023
  agentId: string | null;
5908
6024
  startedDate: Date | null;
6025
+ totalHoldDuration: number | null;
5909
6026
  handledTime: number | null;
6027
+ fullHandledTime: number | null;
5910
6028
  firstResponseTime: number | null;
6029
+ resolutionTime: number | null;
6030
+ fullResolutionTime: number | null;
5911
6031
  wrapUpForm: {
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6032
  type: string;
5913
6033
  id: string;
@@ -5960,6 +6080,24 @@ export declare const mailContract: {
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  dateValue: Date | null;
5961
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  }[] | null | undefined;
5962
6082
  } | null;
6083
+ holdLogs?: {
6084
+ id: string;
6085
+ createdAt: Date;
6086
+ updatedAt: Date;
6087
+ deletedAt: Date | null;
6088
+ startedAt: string;
6089
+ endedAt: string | null;
6090
+ duration: number | null;
6091
+ holdLabel?: {
6092
+ name: string;
6093
+ id: string;
6094
+ position: number;
6095
+ createdAt: Date;
6096
+ updatedAt: Date;
6097
+ deletedAt: Date | null;
6098
+ isDefault: boolean;
6099
+ } | null | undefined;
6100
+ }[] | null | undefined;
5963
6101
  };
5964
6102
  assigneeId: string | null;
5965
6103
  from: {
@@ -6853,8 +6991,12 @@ export declare const mailContract: {
6853
6991
  entityName: string;
6854
6992
  agentId: string | null;
6855
6993
  startedDate: Date | null;
6994
+ totalHoldDuration: number | null;
6856
6995
  handledTime: number | null;
6996
+ fullHandledTime: number | null;
6857
6997
  firstResponseTime: number | null;
6998
+ resolutionTime: number | null;
6999
+ fullResolutionTime: number | null;
6858
7000
  wrapUpForm: {
6859
7001
  type: string;
6860
7002
  id: string;
@@ -6907,6 +7049,24 @@ export declare const mailContract: {
6907
7049
  dateValue: Date | null;
6908
7050
  }[] | null | undefined;
6909
7051
  } | null;
7052
+ holdLogs?: {
7053
+ id: string;
7054
+ createdAt: Date;
7055
+ updatedAt: Date;
7056
+ deletedAt: Date | null;
7057
+ startedAt: string;
7058
+ endedAt: string | null;
7059
+ duration: number | null;
7060
+ holdLabel?: {
7061
+ name: string;
7062
+ id: string;
7063
+ position: number;
7064
+ createdAt: Date;
7065
+ updatedAt: Date;
7066
+ deletedAt: Date | null;
7067
+ isDefault?: boolean | undefined;
7068
+ } | null | undefined;
7069
+ }[] | null | undefined;
6910
7070
  };
6911
7071
  assigneeId: string | null;
6912
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  from: {
@@ -7805,8 +7965,12 @@ export declare const mailContract: {
7805
7965
  entityName: string;
7806
7966
  agentId: string | null;
7807
7967
  startedDate: Date | null;
7968
+ totalHoldDuration: number | null;
7808
7969
  handledTime: number | null;
7970
+ fullHandledTime: number | null;
7809
7971
  firstResponseTime: number | null;
7972
+ resolutionTime: number | null;
7973
+ fullResolutionTime: number | null;
7810
7974
  wrapUpForm: {
7811
7975
  type: string;
7812
7976
  id: string;
@@ -7859,6 +8023,24 @@ export declare const mailContract: {
7859
8023
  dateValue: Date | null;
7860
8024
  }[] | null | undefined;
7861
8025
  } | null;
8026
+ holdLogs?: {
8027
+ id: string;
8028
+ createdAt: Date;
8029
+ updatedAt: Date;
8030
+ deletedAt: Date | null;
8031
+ startedAt: string;
8032
+ endedAt: string | null;
8033
+ duration: number | null;
8034
+ holdLabel?: {
8035
+ name: string;
8036
+ id: string;
8037
+ position: number;
8038
+ createdAt: Date;
8039
+ updatedAt: Date;
8040
+ deletedAt: Date | null;
8041
+ isDefault: boolean;
8042
+ } | null | undefined;
8043
+ }[] | null | undefined;
7862
8044
  };
7863
8045
  assigneeId: string | null;
7864
8046
  from: {
@@ -8758,8 +8940,12 @@ export declare const mailContract: {
8758
8940
  entityName: string;
8759
8941
  agentId: string | null;
8760
8942
  startedDate: Date | null;
8943
+ totalHoldDuration: number | null;
8761
8944
  handledTime: number | null;
8945
+ fullHandledTime: number | null;
8762
8946
  firstResponseTime: number | null;
8947
+ resolutionTime: number | null;
8948
+ fullResolutionTime: number | null;
8763
8949
  wrapUpForm: {
8764
8950
  type: string;
8765
8951
  id: string;
@@ -8812,6 +8998,24 @@ export declare const mailContract: {
8812
8998
  dateValue: Date | null;
8813
8999
  }[] | null | undefined;
8814
9000
  } | null;
9001
+ holdLogs?: {
9002
+ id: string;
9003
+ createdAt: Date;
9004
+ updatedAt: Date;
9005
+ deletedAt: Date | null;
9006
+ startedAt: string;
9007
+ endedAt: string | null;
9008
+ duration: number | null;
9009
+ holdLabel?: {
9010
+ name: string;
9011
+ id: string;
9012
+ position: number;
9013
+ createdAt: Date;
9014
+ updatedAt: Date;
9015
+ deletedAt: Date | null;
9016
+ isDefault?: boolean | undefined;
9017
+ } | null | undefined;
9018
+ }[] | null | undefined;
8815
9019
  };
8816
9020
  assigneeId: string | null;
8817
9021
  from: {
@@ -10008,9 +10212,10 @@ export declare const mailContract: {
10008
10212
  fileSize: import("zod").ZodNumber;
10009
10213
  fileKey: import("zod").ZodString;
10010
10214
  fileUrl: import("zod").ZodNullable<import("zod").ZodString>;
10011
- status: import("zod").ZodOptional<import("zod").ZodString>;
10215
+ status: import("zod").ZodNullable<import("zod").ZodString>;
10012
10216
  }, "strip", import("zod").ZodTypeAny, {
10013
10217
  id: string;
10218
+ status: string | null;
10014
10219
  createdAt: Date;
10015
10220
  updatedAt: Date;
10016
10221
  deletedAt: Date | null;
@@ -10019,9 +10224,9 @@ export declare const mailContract: {
10019
10224
  bucketName: string;
10020
10225
  fileSize: number;
10021
10226
  fileUrl: string | null;
10022
- status?: string | undefined;
10023
10227
  }, {
10024
10228
  id: string;
10229
+ status: string | null;
10025
10230
  createdAt: Date;
10026
10231
  updatedAt: Date;
10027
10232
  deletedAt: Date | null;
@@ -10030,7 +10235,6 @@ export declare const mailContract: {
10030
10235
  bucketName: string;
10031
10236
  fileSize: number;
10032
10237
  fileUrl: string | null;
10033
- status?: string | undefined;
10034
10238
  }>;
10035
10239
  }, "strip", import("zod").ZodTypeAny, {
10036
10240
  fileName: string;
@@ -10038,6 +10242,7 @@ export declare const mailContract: {
10038
10242
  uploadId: string;
10039
10243
  upload: {
10040
10244
  id: string;
10245
+ status: string | null;
10041
10246
  createdAt: Date;
10042
10247
  updatedAt: Date;
10043
10248
  deletedAt: Date | null;
@@ -10046,7 +10251,6 @@ export declare const mailContract: {
10046
10251
  bucketName: string;
10047
10252
  fileSize: number;
10048
10253
  fileUrl: string | null;
10049
- status?: string | undefined;
10050
10254
  };
10051
10255
  roomId: string;
10052
10256
  messageId: string;
@@ -10057,6 +10261,7 @@ export declare const mailContract: {
10057
10261
  uploadId: string;
10058
10262
  upload: {
10059
10263
  id: string;
10264
+ status: string | null;
10060
10265
  createdAt: Date;
10061
10266
  updatedAt: Date;
10062
10267
  deletedAt: Date | null;
@@ -10065,7 +10270,6 @@ export declare const mailContract: {
10065
10270
  bucketName: string;
10066
10271
  fileSize: number;
10067
10272
  fileUrl: string | null;
10068
- status?: string | undefined;
10069
10273
  };
10070
10274
  roomId: string;
10071
10275
  messageId: string;
@@ -10078,6 +10282,7 @@ export declare const mailContract: {
10078
10282
  uploadId: string;
10079
10283
  upload: {
10080
10284
  id: string;
10285
+ status: string | null;
10081
10286
  createdAt: Date;
10082
10287
  updatedAt: Date;
10083
10288
  deletedAt: Date | null;
@@ -10086,7 +10291,6 @@ export declare const mailContract: {
10086
10291
  bucketName: string;
10087
10292
  fileSize: number;
10088
10293
  fileUrl: string | null;
10089
- status?: string | undefined;
10090
10294
  };
10091
10295
  roomId: string;
10092
10296
  messageId: string;
@@ -10100,6 +10304,7 @@ export declare const mailContract: {
10100
10304
  uploadId: string;
10101
10305
  upload: {
10102
10306
  id: string;
10307
+ status: string | null;
10103
10308
  createdAt: Date;
10104
10309
  updatedAt: Date;
10105
10310
  deletedAt: Date | null;
@@ -10108,7 +10313,6 @@ export declare const mailContract: {
10108
10313
  bucketName: string;
10109
10314
  fileSize: number;
10110
10315
  fileUrl: string | null;
10111
- status?: string | undefined;
10112
10316
  };
10113
10317
  roomId: string;
10114
10318
  messageId: string;
@@ -15670,8 +15874,12 @@ export declare const mailContract: {
15670
15874
  agentId: import("zod").ZodNullable<import("zod").ZodString>;
15671
15875
  direction: import("zod").ZodNullable<import("zod").ZodString>;
15672
15876
  startedDate: import("zod").ZodNullable<import("zod").ZodDate>;
15877
+ totalHoldDuration: import("zod").ZodNullable<import("zod").ZodNumber>;
15673
15878
  handledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
15879
+ fullHandledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
15674
15880
  firstResponseTime: import("zod").ZodNullable<import("zod").ZodNumber>;
15881
+ resolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
15882
+ fullResolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
15675
15883
  wrapUpForm: import("zod").ZodNullable<import("zod").ZodObject<{
15676
15884
  id: import("zod").ZodString;
15677
15885
  createdAt: import("zod").ZodDate;
@@ -15938,6 +16146,74 @@ export declare const mailContract: {
15938
16146
  dateValue: Date | null;
15939
16147
  }[] | null | undefined;
15940
16148
  }>>;
16149
+ holdLogs: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodArray<import("zod").ZodObject<{
16150
+ id: import("zod").ZodString;
16151
+ createdAt: import("zod").ZodDate;
16152
+ updatedAt: import("zod").ZodDate;
16153
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
16154
+ startedAt: import("zod").ZodString;
16155
+ endedAt: import("zod").ZodNullable<import("zod").ZodString>;
16156
+ duration: import("zod").ZodNullable<import("zod").ZodNumber>;
16157
+ holdLabel: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodObject<{
16158
+ id: import("zod").ZodString;
16159
+ createdAt: import("zod").ZodDate;
16160
+ updatedAt: import("zod").ZodDate;
16161
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
16162
+ name: import("zod").ZodString;
16163
+ position: import("zod").ZodNumber;
16164
+ isDefault: import("zod").ZodDefault<import("zod").ZodBoolean>;
16165
+ }, "strip", import("zod").ZodTypeAny, {
16166
+ name: string;
16167
+ id: string;
16168
+ position: number;
16169
+ createdAt: Date;
16170
+ updatedAt: Date;
16171
+ deletedAt: Date | null;
16172
+ isDefault: boolean;
16173
+ }, {
16174
+ name: string;
16175
+ id: string;
16176
+ position: number;
16177
+ createdAt: Date;
16178
+ updatedAt: Date;
16179
+ deletedAt: Date | null;
16180
+ isDefault?: boolean | undefined;
16181
+ }>>>;
16182
+ }, "strip", import("zod").ZodTypeAny, {
16183
+ id: string;
16184
+ createdAt: Date;
16185
+ updatedAt: Date;
16186
+ deletedAt: Date | null;
16187
+ startedAt: string;
16188
+ endedAt: string | null;
16189
+ duration: number | null;
16190
+ holdLabel?: {
16191
+ name: string;
16192
+ id: string;
16193
+ position: number;
16194
+ createdAt: Date;
16195
+ updatedAt: Date;
16196
+ deletedAt: Date | null;
16197
+ isDefault: boolean;
16198
+ } | null | undefined;
16199
+ }, {
16200
+ id: string;
16201
+ createdAt: Date;
16202
+ updatedAt: Date;
16203
+ deletedAt: Date | null;
16204
+ startedAt: string;
16205
+ endedAt: string | null;
16206
+ duration: number | null;
16207
+ holdLabel?: {
16208
+ name: string;
16209
+ id: string;
16210
+ position: number;
16211
+ createdAt: Date;
16212
+ updatedAt: Date;
16213
+ deletedAt: Date | null;
16214
+ isDefault?: boolean | undefined;
16215
+ } | null | undefined;
16216
+ }>, "many">>>;
15941
16217
  }, "strip", import("zod").ZodTypeAny, {
15942
16218
  id: string;
15943
16219
  channel: string | null;
@@ -15952,8 +16228,12 @@ export declare const mailContract: {
15952
16228
  entityName: string;
15953
16229
  agentId: string | null;
15954
16230
  startedDate: Date | null;
16231
+ totalHoldDuration: number | null;
15955
16232
  handledTime: number | null;
16233
+ fullHandledTime: number | null;
15956
16234
  firstResponseTime: number | null;
16235
+ resolutionTime: number | null;
16236
+ fullResolutionTime: number | null;
15957
16237
  wrapUpForm: {
15958
16238
  type: string;
15959
16239
  id: string;
@@ -16006,6 +16286,24 @@ export declare const mailContract: {
16006
16286
  dateValue: Date | null;
16007
16287
  }[] | null | undefined;
16008
16288
  } | null;
16289
+ holdLogs?: {
16290
+ id: string;
16291
+ createdAt: Date;
16292
+ updatedAt: Date;
16293
+ deletedAt: Date | null;
16294
+ startedAt: string;
16295
+ endedAt: string | null;
16296
+ duration: number | null;
16297
+ holdLabel?: {
16298
+ name: string;
16299
+ id: string;
16300
+ position: number;
16301
+ createdAt: Date;
16302
+ updatedAt: Date;
16303
+ deletedAt: Date | null;
16304
+ isDefault: boolean;
16305
+ } | null | undefined;
16306
+ }[] | null | undefined;
16009
16307
  }, {
16010
16308
  id: string;
16011
16309
  channel: string | null;
@@ -16020,8 +16318,12 @@ export declare const mailContract: {
16020
16318
  entityName: string;
16021
16319
  agentId: string | null;
16022
16320
  startedDate: Date | null;
16321
+ totalHoldDuration: number | null;
16023
16322
  handledTime: number | null;
16323
+ fullHandledTime: number | null;
16024
16324
  firstResponseTime: number | null;
16325
+ resolutionTime: number | null;
16326
+ fullResolutionTime: number | null;
16025
16327
  wrapUpForm: {
16026
16328
  type: string;
16027
16329
  id: string;
@@ -16074,6 +16376,24 @@ export declare const mailContract: {
16074
16376
  dateValue: Date | null;
16075
16377
  }[] | null | undefined;
16076
16378
  } | null;
16379
+ holdLogs?: {
16380
+ id: string;
16381
+ createdAt: Date;
16382
+ updatedAt: Date;
16383
+ deletedAt: Date | null;
16384
+ startedAt: string;
16385
+ endedAt: string | null;
16386
+ duration: number | null;
16387
+ holdLabel?: {
16388
+ name: string;
16389
+ id: string;
16390
+ position: number;
16391
+ createdAt: Date;
16392
+ updatedAt: Date;
16393
+ deletedAt: Date | null;
16394
+ isDefault?: boolean | undefined;
16395
+ } | null | undefined;
16396
+ }[] | null | undefined;
16077
16397
  }>;
16078
16398
  }, "strip", import("zod").ZodTypeAny, {
16079
16399
  id: string;
@@ -16285,8 +16605,12 @@ export declare const mailContract: {
16285
16605
  entityName: string;
16286
16606
  agentId: string | null;
16287
16607
  startedDate: Date | null;
16608
+ totalHoldDuration: number | null;
16288
16609
  handledTime: number | null;
16610
+ fullHandledTime: number | null;
16289
16611
  firstResponseTime: number | null;
16612
+ resolutionTime: number | null;
16613
+ fullResolutionTime: number | null;
16290
16614
  wrapUpForm: {
16291
16615
  type: string;
16292
16616
  id: string;
@@ -16339,6 +16663,24 @@ export declare const mailContract: {
16339
16663
  dateValue: Date | null;
16340
16664
  }[] | null | undefined;
16341
16665
  } | null;
16666
+ holdLogs?: {
16667
+ id: string;
16668
+ createdAt: Date;
16669
+ updatedAt: Date;
16670
+ deletedAt: Date | null;
16671
+ startedAt: string;
16672
+ endedAt: string | null;
16673
+ duration: number | null;
16674
+ holdLabel?: {
16675
+ name: string;
16676
+ id: string;
16677
+ position: number;
16678
+ createdAt: Date;
16679
+ updatedAt: Date;
16680
+ deletedAt: Date | null;
16681
+ isDefault: boolean;
16682
+ } | null | undefined;
16683
+ }[] | null | undefined;
16342
16684
  };
16343
16685
  assigneeId: string | null;
16344
16686
  from: {
@@ -17232,8 +17574,12 @@ export declare const mailContract: {
17232
17574
  entityName: string;
17233
17575
  agentId: string | null;
17234
17576
  startedDate: Date | null;
17577
+ totalHoldDuration: number | null;
17235
17578
  handledTime: number | null;
17579
+ fullHandledTime: number | null;
17236
17580
  firstResponseTime: number | null;
17581
+ resolutionTime: number | null;
17582
+ fullResolutionTime: number | null;
17237
17583
  wrapUpForm: {
17238
17584
  type: string;
17239
17585
  id: string;
@@ -17286,6 +17632,24 @@ export declare const mailContract: {
17286
17632
  dateValue: Date | null;
17287
17633
  }[] | null | undefined;
17288
17634
  } | null;
17635
+ holdLogs?: {
17636
+ id: string;
17637
+ createdAt: Date;
17638
+ updatedAt: Date;
17639
+ deletedAt: Date | null;
17640
+ startedAt: string;
17641
+ endedAt: string | null;
17642
+ duration: number | null;
17643
+ holdLabel?: {
17644
+ name: string;
17645
+ id: string;
17646
+ position: number;
17647
+ createdAt: Date;
17648
+ updatedAt: Date;
17649
+ deletedAt: Date | null;
17650
+ isDefault?: boolean | undefined;
17651
+ } | null | undefined;
17652
+ }[] | null | undefined;
17289
17653
  };
17290
17654
  assigneeId: string | null;
17291
17655
  from: {
@@ -18181,8 +18545,12 @@ export declare const mailContract: {
18181
18545
  entityName: string;
18182
18546
  agentId: string | null;
18183
18547
  startedDate: Date | null;
18548
+ totalHoldDuration: number | null;
18184
18549
  handledTime: number | null;
18550
+ fullHandledTime: number | null;
18185
18551
  firstResponseTime: number | null;
18552
+ resolutionTime: number | null;
18553
+ fullResolutionTime: number | null;
18186
18554
  wrapUpForm: {
18187
18555
  type: string;
18188
18556
  id: string;
@@ -18235,6 +18603,24 @@ export declare const mailContract: {
18235
18603
  dateValue: Date | null;
18236
18604
  }[] | null | undefined;
18237
18605
  } | null;
18606
+ holdLogs?: {
18607
+ id: string;
18608
+ createdAt: Date;
18609
+ updatedAt: Date;
18610
+ deletedAt: Date | null;
18611
+ startedAt: string;
18612
+ endedAt: string | null;
18613
+ duration: number | null;
18614
+ holdLabel?: {
18615
+ name: string;
18616
+ id: string;
18617
+ position: number;
18618
+ createdAt: Date;
18619
+ updatedAt: Date;
18620
+ deletedAt: Date | null;
18621
+ isDefault: boolean;
18622
+ } | null | undefined;
18623
+ }[] | null | undefined;
18238
18624
  };
18239
18625
  assigneeId: string | null;
18240
18626
  from: {
@@ -19131,8 +19517,12 @@ export declare const mailContract: {
19131
19517
  entityName: string;
19132
19518
  agentId: string | null;
19133
19519
  startedDate: Date | null;
19520
+ totalHoldDuration: number | null;
19134
19521
  handledTime: number | null;
19522
+ fullHandledTime: number | null;
19135
19523
  firstResponseTime: number | null;
19524
+ resolutionTime: number | null;
19525
+ fullResolutionTime: number | null;
19136
19526
  wrapUpForm: {
19137
19527
  type: string;
19138
19528
  id: string;
@@ -19185,6 +19575,24 @@ export declare const mailContract: {
19185
19575
  dateValue: Date | null;
19186
19576
  }[] | null | undefined;
19187
19577
  } | null;
19578
+ holdLogs?: {
19579
+ id: string;
19580
+ createdAt: Date;
19581
+ updatedAt: Date;
19582
+ deletedAt: Date | null;
19583
+ startedAt: string;
19584
+ endedAt: string | null;
19585
+ duration: number | null;
19586
+ holdLabel?: {
19587
+ name: string;
19588
+ id: string;
19589
+ position: number;
19590
+ createdAt: Date;
19591
+ updatedAt: Date;
19592
+ deletedAt: Date | null;
19593
+ isDefault?: boolean | undefined;
19594
+ } | null | undefined;
19595
+ }[] | null | undefined;
19188
19596
  };
19189
19597
  assigneeId: string | null;
19190
19598
  from: {
@@ -25129,8 +25537,12 @@ export declare const mailContract: {
25129
25537
  agentId: import("zod").ZodNullable<import("zod").ZodString>;
25130
25538
  direction: import("zod").ZodNullable<import("zod").ZodString>;
25131
25539
  startedDate: import("zod").ZodNullable<import("zod").ZodDate>;
25540
+ totalHoldDuration: import("zod").ZodNullable<import("zod").ZodNumber>;
25132
25541
  handledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
25542
+ fullHandledTime: import("zod").ZodNullable<import("zod").ZodNumber>;
25133
25543
  firstResponseTime: import("zod").ZodNullable<import("zod").ZodNumber>;
25544
+ resolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
25545
+ fullResolutionTime: import("zod").ZodNullable<import("zod").ZodNumber>;
25134
25546
  wrapUpForm: import("zod").ZodNullable<import("zod").ZodObject<{
25135
25547
  id: import("zod").ZodString;
25136
25548
  createdAt: import("zod").ZodDate;
@@ -25397,6 +25809,74 @@ export declare const mailContract: {
25397
25809
  dateValue: Date | null;
25398
25810
  }[] | null | undefined;
25399
25811
  }>>;
25812
+ holdLogs: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodArray<import("zod").ZodObject<{
25813
+ id: import("zod").ZodString;
25814
+ createdAt: import("zod").ZodDate;
25815
+ updatedAt: import("zod").ZodDate;
25816
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
25817
+ startedAt: import("zod").ZodString;
25818
+ endedAt: import("zod").ZodNullable<import("zod").ZodString>;
25819
+ duration: import("zod").ZodNullable<import("zod").ZodNumber>;
25820
+ holdLabel: import("zod").ZodOptional<import("zod").ZodNullable<import("zod").ZodObject<{
25821
+ id: import("zod").ZodString;
25822
+ createdAt: import("zod").ZodDate;
25823
+ updatedAt: import("zod").ZodDate;
25824
+ deletedAt: import("zod").ZodNullable<import("zod").ZodDate>;
25825
+ name: import("zod").ZodString;
25826
+ position: import("zod").ZodNumber;
25827
+ isDefault: import("zod").ZodDefault<import("zod").ZodBoolean>;
25828
+ }, "strip", import("zod").ZodTypeAny, {
25829
+ name: string;
25830
+ id: string;
25831
+ position: number;
25832
+ createdAt: Date;
25833
+ updatedAt: Date;
25834
+ deletedAt: Date | null;
25835
+ isDefault: boolean;
25836
+ }, {
25837
+ name: string;
25838
+ id: string;
25839
+ position: number;
25840
+ createdAt: Date;
25841
+ updatedAt: Date;
25842
+ deletedAt: Date | null;
25843
+ isDefault?: boolean | undefined;
25844
+ }>>>;
25845
+ }, "strip", import("zod").ZodTypeAny, {
25846
+ id: string;
25847
+ createdAt: Date;
25848
+ updatedAt: Date;
25849
+ deletedAt: Date | null;
25850
+ startedAt: string;
25851
+ endedAt: string | null;
25852
+ duration: number | null;
25853
+ holdLabel?: {
25854
+ name: string;
25855
+ id: string;
25856
+ position: number;
25857
+ createdAt: Date;
25858
+ updatedAt: Date;
25859
+ deletedAt: Date | null;
25860
+ isDefault: boolean;
25861
+ } | null | undefined;
25862
+ }, {
25863
+ id: string;
25864
+ createdAt: Date;
25865
+ updatedAt: Date;
25866
+ deletedAt: Date | null;
25867
+ startedAt: string;
25868
+ endedAt: string | null;
25869
+ duration: number | null;
25870
+ holdLabel?: {
25871
+ name: string;
25872
+ id: string;
25873
+ position: number;
25874
+ createdAt: Date;
25875
+ updatedAt: Date;
25876
+ deletedAt: Date | null;
25877
+ isDefault?: boolean | undefined;
25878
+ } | null | undefined;
25879
+ }>, "many">>>;
25400
25880
  }, "strip", import("zod").ZodTypeAny, {
25401
25881
  id: string;
25402
25882
  channel: string | null;
@@ -25411,8 +25891,12 @@ export declare const mailContract: {
25411
25891
  entityName: string;
25412
25892
  agentId: string | null;
25413
25893
  startedDate: Date | null;
25894
+ totalHoldDuration: number | null;
25414
25895
  handledTime: number | null;
25896
+ fullHandledTime: number | null;
25415
25897
  firstResponseTime: number | null;
25898
+ resolutionTime: number | null;
25899
+ fullResolutionTime: number | null;
25416
25900
  wrapUpForm: {
25417
25901
  type: string;
25418
25902
  id: string;
@@ -25465,6 +25949,24 @@ export declare const mailContract: {
25465
25949
  dateValue: Date | null;
25466
25950
  }[] | null | undefined;
25467
25951
  } | null;
25952
+ holdLogs?: {
25953
+ id: string;
25954
+ createdAt: Date;
25955
+ updatedAt: Date;
25956
+ deletedAt: Date | null;
25957
+ startedAt: string;
25958
+ endedAt: string | null;
25959
+ duration: number | null;
25960
+ holdLabel?: {
25961
+ name: string;
25962
+ id: string;
25963
+ position: number;
25964
+ createdAt: Date;
25965
+ updatedAt: Date;
25966
+ deletedAt: Date | null;
25967
+ isDefault: boolean;
25968
+ } | null | undefined;
25969
+ }[] | null | undefined;
25468
25970
  }, {
25469
25971
  id: string;
25470
25972
  channel: string | null;
@@ -25479,8 +25981,12 @@ export declare const mailContract: {
25479
25981
  entityName: string;
25480
25982
  agentId: string | null;
25481
25983
  startedDate: Date | null;
25984
+ totalHoldDuration: number | null;
25482
25985
  handledTime: number | null;
25986
+ fullHandledTime: number | null;
25483
25987
  firstResponseTime: number | null;
25988
+ resolutionTime: number | null;
25989
+ fullResolutionTime: number | null;
25484
25990
  wrapUpForm: {
25485
25991
  type: string;
25486
25992
  id: string;
@@ -25533,6 +26039,24 @@ export declare const mailContract: {
25533
26039
  dateValue: Date | null;
25534
26040
  }[] | null | undefined;
25535
26041
  } | null;
26042
+ holdLogs?: {
26043
+ id: string;
26044
+ createdAt: Date;
26045
+ updatedAt: Date;
26046
+ deletedAt: Date | null;
26047
+ startedAt: string;
26048
+ endedAt: string | null;
26049
+ duration: number | null;
26050
+ holdLabel?: {
26051
+ name: string;
26052
+ id: string;
26053
+ position: number;
26054
+ createdAt: Date;
26055
+ updatedAt: Date;
26056
+ deletedAt: Date | null;
26057
+ isDefault?: boolean | undefined;
26058
+ } | null | undefined;
26059
+ }[] | null | undefined;
25536
26060
  }>;
25537
26061
  }, "strip", import("zod").ZodTypeAny, {
25538
26062
  id: string;
@@ -25744,8 +26268,12 @@ export declare const mailContract: {
25744
26268
  entityName: string;
25745
26269
  agentId: string | null;
25746
26270
  startedDate: Date | null;
26271
+ totalHoldDuration: number | null;
25747
26272
  handledTime: number | null;
26273
+ fullHandledTime: number | null;
25748
26274
  firstResponseTime: number | null;
26275
+ resolutionTime: number | null;
26276
+ fullResolutionTime: number | null;
25749
26277
  wrapUpForm: {
25750
26278
  type: string;
25751
26279
  id: string;
@@ -25798,6 +26326,24 @@ export declare const mailContract: {
25798
26326
  dateValue: Date | null;
25799
26327
  }[] | null | undefined;
25800
26328
  } | null;
26329
+ holdLogs?: {
26330
+ id: string;
26331
+ createdAt: Date;
26332
+ updatedAt: Date;
26333
+ deletedAt: Date | null;
26334
+ startedAt: string;
26335
+ endedAt: string | null;
26336
+ duration: number | null;
26337
+ holdLabel?: {
26338
+ name: string;
26339
+ id: string;
26340
+ position: number;
26341
+ createdAt: Date;
26342
+ updatedAt: Date;
26343
+ deletedAt: Date | null;
26344
+ isDefault: boolean;
26345
+ } | null | undefined;
26346
+ }[] | null | undefined;
25801
26347
  };
25802
26348
  assigneeId: string | null;
25803
26349
  from: {
@@ -26691,8 +27237,12 @@ export declare const mailContract: {
26691
27237
  entityName: string;
26692
27238
  agentId: string | null;
26693
27239
  startedDate: Date | null;
27240
+ totalHoldDuration: number | null;
26694
27241
  handledTime: number | null;
27242
+ fullHandledTime: number | null;
26695
27243
  firstResponseTime: number | null;
27244
+ resolutionTime: number | null;
27245
+ fullResolutionTime: number | null;
26696
27246
  wrapUpForm: {
26697
27247
  type: string;
26698
27248
  id: string;
@@ -26745,6 +27295,24 @@ export declare const mailContract: {
26745
27295
  dateValue: Date | null;
26746
27296
  }[] | null | undefined;
26747
27297
  } | null;
27298
+ holdLogs?: {
27299
+ id: string;
27300
+ createdAt: Date;
27301
+ updatedAt: Date;
27302
+ deletedAt: Date | null;
27303
+ startedAt: string;
27304
+ endedAt: string | null;
27305
+ duration: number | null;
27306
+ holdLabel?: {
27307
+ name: string;
27308
+ id: string;
27309
+ position: number;
27310
+ createdAt: Date;
27311
+ updatedAt: Date;
27312
+ deletedAt: Date | null;
27313
+ isDefault?: boolean | undefined;
27314
+ } | null | undefined;
27315
+ }[] | null | undefined;
26748
27316
  };
26749
27317
  assigneeId: string | null;
26750
27318
  from: {
@@ -27640,8 +28208,12 @@ export declare const mailContract: {
27640
28208
  entityName: string;
27641
28209
  agentId: string | null;
27642
28210
  startedDate: Date | null;
28211
+ totalHoldDuration: number | null;
27643
28212
  handledTime: number | null;
28213
+ fullHandledTime: number | null;
27644
28214
  firstResponseTime: number | null;
28215
+ resolutionTime: number | null;
28216
+ fullResolutionTime: number | null;
27645
28217
  wrapUpForm: {
27646
28218
  type: string;
27647
28219
  id: string;
@@ -27694,6 +28266,24 @@ export declare const mailContract: {
27694
28266
  dateValue: Date | null;
27695
28267
  }[] | null | undefined;
27696
28268
  } | null;
28269
+ holdLogs?: {
28270
+ id: string;
28271
+ createdAt: Date;
28272
+ updatedAt: Date;
28273
+ deletedAt: Date | null;
28274
+ startedAt: string;
28275
+ endedAt: string | null;
28276
+ duration: number | null;
28277
+ holdLabel?: {
28278
+ name: string;
28279
+ id: string;
28280
+ position: number;
28281
+ createdAt: Date;
28282
+ updatedAt: Date;
28283
+ deletedAt: Date | null;
28284
+ isDefault: boolean;
28285
+ } | null | undefined;
28286
+ }[] | null | undefined;
27697
28287
  };
27698
28288
  assigneeId: string | null;
27699
28289
  from: {
@@ -28590,8 +29180,12 @@ export declare const mailContract: {
28590
29180
  entityName: string;
28591
29181
  agentId: string | null;
28592
29182
  startedDate: Date | null;
29183
+ totalHoldDuration: number | null;
28593
29184
  handledTime: number | null;
29185
+ fullHandledTime: number | null;
28594
29186
  firstResponseTime: number | null;
29187
+ resolutionTime: number | null;
29188
+ fullResolutionTime: number | null;
28595
29189
  wrapUpForm: {
28596
29190
  type: string;
28597
29191
  id: string;
@@ -28644,6 +29238,24 @@ export declare const mailContract: {
28644
29238
  dateValue: Date | null;
28645
29239
  }[] | null | undefined;
28646
29240
  } | null;
29241
+ holdLogs?: {
29242
+ id: string;
29243
+ createdAt: Date;
29244
+ updatedAt: Date;
29245
+ deletedAt: Date | null;
29246
+ startedAt: string;
29247
+ endedAt: string | null;
29248
+ duration: number | null;
29249
+ holdLabel?: {
29250
+ name: string;
29251
+ id: string;
29252
+ position: number;
29253
+ createdAt: Date;
29254
+ updatedAt: Date;
29255
+ deletedAt: Date | null;
29256
+ isDefault?: boolean | undefined;
29257
+ } | null | undefined;
29258
+ }[] | null | undefined;
28647
29259
  };
28648
29260
  assigneeId: string | null;
28649
29261
  from: {