@escalated-dev/escalated 0.4.0 → 0.6.0

package/src/pages/Admin/Plugins/Index.vue

@@ -0,0 +1,197 @@
+<script setup>
+import EscalatedLayout from '../../../components/EscalatedLayout.vue';
+import { router } from '@inertiajs/vue3';
+import { ref, computed } from 'vue';
+
+const props = defineProps({
+    plugins: { type: Array, default: () => [] },
+});
+
+const confirmingDelete = ref(null);
+const uploading = ref(false);
+const fileInput = ref(null);
+
+const activePlugins = computed(() => props.plugins.filter(p => p.active));
+const inactivePlugins = computed(() => props.plugins.filter(p => !p.active));
+
+function togglePlugin(plugin) {
+    router.post(route('escalated.admin.plugins.toggle', plugin.id), {}, {
+        preserveScroll: true,
+    });
+}
+
+function confirmDelete(plugin) {
+    confirmingDelete.value = plugin.id;
+}
+
+function cancelDelete() {
+    confirmingDelete.value = null;
+}
+
+function deletePlugin(plugin) {
+    router.delete(route('escalated.admin.plugins.destroy', plugin.id), {
+        preserveScroll: true,
+        onSuccess: () => { confirmingDelete.value = null; },
+    });
+}
+
+function triggerUpload() {
+    fileInput.value?.click();
+}
+
+function handleUpload(event) {
+    const file = event.target.files?.[0];
+    if (!file) return;
+
+    uploading.value = true;
+    router.post(route('escalated.admin.plugins.upload'), { file }, {
+        forceFormData: true,
+        preserveScroll: true,
+        onFinish: () => {
+            uploading.value = false;
+            if (fileInput.value) fileInput.value.value = '';
+        },
+    });
+}
+
+function statusColor(plugin) {
+    if (plugin.active) return 'bg-emerald-500';
+    return 'bg-neutral-600';
+}
+
+function statusLabel(plugin) {
+    return plugin.active ? 'Active' : 'Inactive';
+}
+</script>
+
+<template>
+    <EscalatedLayout title="Plugins">
+        <!-- Header -->
+        <div class="mb-6 flex items-center justify-between">
+            <div>
+                <p class="text-sm text-neutral-400">
+                    {{ activePlugins.length }} active, {{ inactivePlugins.length }} inactive
+                </p>
+            </div>
+            <div>
+                <input ref="fileInput" type="file" accept=".zip" class="hidden" @change="handleUpload" />
+                <button @click="triggerUpload" :disabled="uploading"
+                        class="rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400 disabled:opacity-50">
+                    <span v-if="uploading" class="flex items-center gap-2">
+                        <svg class="h-4 w-4 animate-spin" fill="none" viewBox="0 0 24 24">
+                            <circle class="opacity-25" cx="12" cy="12" r="10" stroke="currentColor" stroke-width="4" />
+                            <path class="opacity-75" fill="currentColor" d="M4 12a8 8 0 018-8V0C5.373 0 0 5.373 0 12h4zm2 5.291A7.962 7.962 0 014 12H0c0 3.042 1.135 5.824 3 7.938l3-2.647z" />
+                        </svg>
+                        Uploading...
+                    </span>
+                    <span v-else class="flex items-center gap-2">
+                        <svg class="h-4 w-4" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                            <path stroke-linecap="round" stroke-linejoin="round" d="M3 16.5v2.25A2.25 2.25 0 005.25 21h13.5A2.25 2.25 0 0021 18.75V16.5m-13.5-9L12 3m0 0l4.5 4.5M12 3v13.5" />
+                        </svg>
+                        Upload Plugin
+                    </span>
+                </button>
+            </div>
+        </div>
+
+        <!-- Empty state -->
+        <div v-if="!plugins?.length" class="rounded-xl border border-white/[0.06] bg-neutral-900/60 px-6 py-16 text-center">
+            <svg class="mx-auto mb-4 h-12 w-12 text-neutral-700" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                <path stroke-linecap="round" stroke-linejoin="round" d="M14.25 6.087c0-.355.186-.676.401-.959.221-.29.349-.634.349-1.003 0-1.036-1.007-1.875-2.25-1.875s-2.25.84-2.25 1.875c0 .369.128.713.349 1.003.215.283.401.604.401.959v0a.64.64 0 01-.657.643 48.39 48.39 0 01-4.163-.3c.186 1.613.293 3.25.315 4.907a.656.656 0 01-.658.663v0c-.355 0-.676-.186-.959-.401a1.647 1.647 0 00-1.003-.349c-1.036 0-1.875 1.007-1.875 2.25s.84 2.25 1.875 2.25c.369 0 .713-.128 1.003-.349.283-.215.604-.401.959-.401v0c.31 0 .555.26.532.57a48.039 48.039 0 01-.642 5.056c1.518.19 3.058.309 4.616.354a.64.64 0 00.657-.643v0c0-.355-.186-.676-.401-.959a1.647 1.647 0 01-.349-1.003c0-1.035 1.008-1.875 2.25-1.875 1.243 0 2.25.84 2.25 1.875 0 .369-.128.713-.349 1.003-.215.283-.4.604-.4.959v0c0 .333.277.599.61.58a48.1 48.1 0 005.427-.63 48.05 48.05 0 00.582-4.717.532.532 0 00-.533-.57v0c-.355 0-.676.186-.959.401-.29.221-.634.349-1.003.349-1.035 0-1.875-1.007-1.875-2.25s.84-2.25 1.875-2.25c.37 0 .713.128 1.003.349.283.215.604.401.96.401v0a.656.656 0 00.658-.663 48.422 48.422 0 00-.37-5.36c-1.886.342-3.81.574-5.766.689a.578.578 0 01-.61-.58v0z" />
+            </svg>
+            <h3 class="text-sm font-medium text-neutral-300">No plugins installed</h3>
+            <p class="mt-1 text-xs text-neutral-500">Upload a plugin ZIP to extend Escalated with custom functionality.</p>
+        </div>
+
+        <!-- Plugin cards -->
+        <div v-else class="space-y-3">
+            <div v-for="plugin in plugins" :key="plugin.id"
+                 class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-5 transition-colors hover:bg-neutral-900/80">
+                <div class="flex items-start justify-between gap-4">
+                    <!-- Plugin info -->
+                    <div class="min-w-0 flex-1">
+                        <div class="flex items-center gap-3">
+                            <h3 class="text-sm font-semibold text-white">{{ plugin.name }}</h3>
+                            <span :class="['inline-flex items-center gap-1.5 rounded-full px-2 py-0.5 text-[10px] font-semibold',
+                                           plugin.active
+                                               ? 'bg-emerald-500/10 text-emerald-400'
+                                               : 'bg-neutral-500/10 text-neutral-500']">
+                                <span :class="['h-1.5 w-1.5 rounded-full', statusColor(plugin)]"></span>
+                                {{ statusLabel(plugin) }}
+                            </span>
+                            <span v-if="plugin.version" class="text-[11px] text-neutral-600">v{{ plugin.version }}</span>
+                        </div>
+                        <p v-if="plugin.description" class="mt-1 text-sm text-neutral-400">{{ plugin.description }}</p>
+                        <div class="mt-2 flex flex-wrap items-center gap-4 text-xs text-neutral-600">
+                            <span v-if="plugin.author" class="flex items-center gap-1">
+                                <svg class="h-3.5 w-3.5" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                                    <path stroke-linecap="round" stroke-linejoin="round" d="M15.75 6a3.75 3.75 0 11-7.5 0 3.75 3.75 0 017.5 0zM4.501 20.118a7.5 7.5 0 0114.998 0A17.933 17.933 0 0112 21.75c-2.676 0-5.216-.584-7.499-1.632z" />
+                                </svg>
+                                {{ plugin.author }}
+                            </span>
+                            <span v-if="plugin.homepage" class="flex items-center gap-1">
+                                <svg class="h-3.5 w-3.5" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                                    <path stroke-linecap="round" stroke-linejoin="round" d="M13.19 8.688a4.5 4.5 0 011.242 7.244l-4.5 4.5a4.5 4.5 0 01-6.364-6.364l1.757-1.757m13.35-.622l1.757-1.757a4.5 4.5 0 00-6.364-6.364l-4.5 4.5a4.5 4.5 0 001.242 7.244" />
+                                </svg>
+                                <a :href="plugin.homepage" target="_blank" rel="noopener" class="hover:text-neutral-400">{{ plugin.homepage }}</a>
+                            </span>
+                            <span v-if="plugin.installed_at" class="flex items-center gap-1">
+                                <svg class="h-3.5 w-3.5" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                                    <path stroke-linecap="round" stroke-linejoin="round" d="M6.75 3v2.25M17.25 3v2.25M3 18.75V7.5a2.25 2.25 0 012.25-2.25h13.5A2.25 2.25 0 0121 7.5v11.25m-18 0A2.25 2.25 0 005.25 21h13.5A2.25 2.25 0 0021 18.75m-18 0v-7.5A2.25 2.25 0 015.25 9h13.5A2.25 2.25 0 0121 11.25v7.5" />
+                                </svg>
+                                Installed {{ plugin.installed_at }}
+                            </span>
+                        </div>
+
+                        <!-- Provided extensions summary -->
+                        <div v-if="plugin.provides" class="mt-3 flex flex-wrap gap-2">
+                            <span v-if="plugin.provides.menu_items"
+                                  class="rounded bg-white/[0.04] px-2 py-0.5 text-[10px] text-neutral-500">
+                                {{ plugin.provides.menu_items }} menu item{{ plugin.provides.menu_items !== 1 ? 's' : '' }}
+                            </span>
+                            <span v-if="plugin.provides.widgets"
+                                  class="rounded bg-white/[0.04] px-2 py-0.5 text-[10px] text-neutral-500">
+                                {{ plugin.provides.widgets }} widget{{ plugin.provides.widgets !== 1 ? 's' : '' }}
+                            </span>
+                            <span v-if="plugin.provides.page_components"
+                                  class="rounded bg-white/[0.04] px-2 py-0.5 text-[10px] text-neutral-500">
+                                {{ plugin.provides.page_components }} page component{{ plugin.provides.page_components !== 1 ? 's' : '' }}
+                            </span>
+                        </div>
+                    </div>
+
+                    <!-- Actions -->
+                    <div class="flex shrink-0 items-center gap-2">
+                        <!-- Toggle active/inactive -->
+                        <button @click="togglePlugin(plugin)"
+                                :class="['relative inline-flex h-6 w-11 shrink-0 cursor-pointer rounded-full border-2 border-transparent transition-colors',
+                                         plugin.active ? 'bg-emerald-500' : 'bg-neutral-700']"
+                                :title="plugin.active ? 'Deactivate' : 'Activate'">
+                            <span :class="['pointer-events-none inline-block h-5 w-5 transform rounded-full bg-white shadow ring-0 transition-transform',
+                                           plugin.active ? 'translate-x-5' : 'translate-x-0']" />
+                        </button>
+
+                        <!-- Delete -->
+                        <template v-if="confirmingDelete === plugin.id">
+                            <button @click="deletePlugin(plugin)"
+                                    class="rounded-lg bg-rose-500/20 px-3 py-1.5 text-xs font-medium text-rose-400 transition-colors hover:bg-rose-500/30">
+                                Confirm
+                            </button>
+                            <button @click="cancelDelete"
+                                    class="rounded-lg border border-white/10 px-3 py-1.5 text-xs font-medium text-neutral-400 transition-colors hover:bg-white/[0.04]">
+                                Cancel
+                            </button>
+                        </template>
+                        <button v-else @click="confirmDelete(plugin)"
+                                class="rounded-lg border border-white/[0.06] p-1.5 text-neutral-600 transition-colors hover:border-rose-500/20 hover:bg-rose-500/5 hover:text-rose-400"
+                                title="Delete plugin">
+                            <svg class="h-4 w-4" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                                <path stroke-linecap="round" stroke-linejoin="round" d="M14.74 9l-.346 9m-4.788 0L9.26 9m9.968-3.21c.342.052.682.107 1.022.166m-1.022-.165L18.16 19.673a2.25 2.25 0 01-2.244 2.077H8.084a2.25 2.25 0 01-2.244-2.077L4.772 5.79m14.456 0a48.108 48.108 0 00-3.478-.397m-12 .562c.34-.059.68-.114 1.022-.165m0 0a48.11 48.11 0 013.478-.397m7.5 0v-.916c0-1.18-.91-2.164-2.09-2.201a51.964 51.964 0 00-3.32 0c-1.18.037-2.09 1.022-2.09 2.201v.916m7.5 0a48.667 48.667 0 00-7.5 0" />
+                            </svg>
+                        </button>
+                    </div>
+                </div>
+            </div>
+        </div>
+    </EscalatedLayout>
+</template>

package/src/pages/Admin/Plugins.vue

@@ -0,0 +1,129 @@
+<script setup>
+import EscalatedLayout from '../../components/EscalatedLayout.vue';
+import { useForm, usePage, router } from '@inertiajs/vue3';
+import { computed } from 'vue';
+
+const props = defineProps({ plugins: Array });
+const page = usePage();
+
+const flash = computed(() => ({
+    success: page.props.flash?.success,
+    error: page.props.flash?.error,
+}));
+
+const uploadForm = useForm({
+    plugin: null,
+});
+
+function onFileChange(e) {
+    uploadForm.plugin = e.target.files[0];
+}
+
+function submitUpload() {
+    uploadForm.post(route('escalated.admin.plugins.upload'), {
+        forceFormData: true,
+        onSuccess: () => {
+            uploadForm.reset();
+        },
+    });
+}
+
+function activate(slug) {
+    router.post(route('escalated.admin.plugins.activate', slug));
+}
+
+function deactivate(slug) {
+    router.post(route('escalated.admin.plugins.deactivate', slug));
+}
+
+function deletePlugin(slug) {
+    if (confirm('Are you sure you want to delete this plugin? This cannot be undone.')) {
+        router.delete(route('escalated.admin.plugins.destroy', slug));
+    }
+}
+</script>
+
+<template>
+    <EscalatedLayout title="Plugins">
+        <div class="mx-auto max-w-4xl space-y-6">
+            <!-- Flash messages -->
+            <div v-if="flash.success" class="rounded-lg border border-emerald-500/20 bg-emerald-500/10 px-4 py-3 text-sm text-emerald-400">
+                {{ flash.success }}
+            </div>
+            <div v-if="flash.error" class="rounded-lg border border-red-500/20 bg-red-500/10 px-4 py-3 text-sm text-red-400">
+                {{ flash.error }}
+            </div>
+
+            <!-- Upload Plugin -->
+            <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-6">
+                <h3 class="mb-4 text-sm font-semibold text-white">Upload Plugin</h3>
+                <form @submit.prevent="submitUpload" class="flex items-end gap-4">
+                    <div class="flex-1">
+                        <label class="block text-sm font-medium text-neutral-200">Plugin ZIP File</label>
+                        <input type="file" accept=".zip" @change="onFileChange"
+                               class="mt-2 w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 file:mr-3 file:rounded file:border-0 file:bg-white/10 file:px-3 file:py-1 file:text-sm file:text-neutral-300 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                        <p v-if="uploadForm.errors.plugin" class="mt-1 text-xs text-red-400">{{ uploadForm.errors.plugin }}</p>
+                    </div>
+                    <button type="submit" :disabled="uploadForm.processing || !uploadForm.plugin"
+                            class="shrink-0 rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-5 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400 disabled:opacity-50">
+                        {{ uploadForm.processing ? 'Uploading...' : 'Upload' }}
+                    </button>
+                </form>
+            </div>
+
+            <!-- Plugin List -->
+            <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-6">
+                <h3 class="mb-5 text-sm font-semibold text-white">Installed Plugins</h3>
+
+                <div v-if="!plugins || plugins.length === 0" class="py-8 text-center text-sm text-neutral-500">
+                    No plugins installed yet.
+                </div>
+
+                <div v-else class="divide-y divide-white/[0.06]">
+                    <div v-for="plugin in plugins" :key="plugin.slug" class="flex items-start justify-between gap-4 py-4 first:pt-0 last:pb-0">
+                        <!-- Plugin info -->
+                        <div class="min-w-0 flex-1">
+                            <div class="flex items-center gap-2.5">
+                                <span class="text-sm font-medium text-white">{{ plugin.name }}</span>
+                                <span class="rounded bg-white/[0.06] px-1.5 py-0.5 text-[10px] font-medium text-neutral-500">
+                                    v{{ plugin.version }}
+                                </span>
+                                <span :class="[
+                                    'rounded px-1.5 py-0.5 text-[10px] font-medium',
+                                    plugin.source === 'composer'
+                                        ? 'bg-violet-500/10 text-violet-400'
+                                        : 'bg-cyan-500/10 text-cyan-400'
+                                ]">
+                                    {{ plugin.source }}
+                                </span>
+                            </div>
+                            <p v-if="plugin.description" class="mt-1 text-xs text-neutral-500">{{ plugin.description }}</p>
+                            <p class="mt-1 text-xs text-neutral-600">by {{ plugin.author }}</p>
+                        </div>
+
+                        <!-- Actions -->
+                        <div class="flex shrink-0 items-center gap-2">
+                            <!-- Active status toggle -->
+                            <button v-if="plugin.is_active" @click="deactivate(plugin.slug)"
+                                    class="rounded-lg border border-emerald-500/20 bg-emerald-500/10 px-3 py-1.5 text-xs font-medium text-emerald-400 transition-colors hover:bg-emerald-500/20">
+                                Active
+                            </button>
+                            <button v-else @click="activate(plugin.slug)"
+                                    class="rounded-lg border border-white/10 bg-white/[0.04] px-3 py-1.5 text-xs font-medium text-neutral-500 transition-colors hover:bg-white/[0.08] hover:text-neutral-300">
+                                Inactive
+                            </button>
+
+                            <!-- Delete (local only) -->
+                            <button v-if="plugin.source === 'local'" @click="deletePlugin(plugin.slug)"
+                                    class="rounded-lg border border-white/10 bg-white/[0.04] p-1.5 text-neutral-600 transition-colors hover:border-red-500/20 hover:bg-red-500/10 hover:text-red-400">
+                                <svg class="h-4 w-4" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                                    <path stroke-linecap="round" stroke-linejoin="round" d="M14.74 9l-.346 9m-4.788 0L9.26 9m9.968-3.21c.342.052.682.107 1.022.166m-1.022-.165L18.16 19.673a2.25 2.25 0 01-2.244 2.077H8.084a2.25 2.25 0 01-2.244-2.077L4.772 5.79m14.456 0a48.108 48.108 0 00-3.478-.397m-12 .562c.34-.059.68-.114 1.022-.165m0 0a48.11 48.11 0 013.478-.397m7.5 0v-.916c0-1.18-.91-2.164-2.09-2.201a51.964 51.964 0 00-3.32 0c-1.18.037-2.09 1.022-2.09 2.201v.916m7.5 0a48.667 48.667 0 00-7.5 0" />
+                                </svg>
+                            </button>
+                        </div>
+                    </div>
+                </div>
+            </div>
+        </div>
+    </EscalatedLayout>
+</template>

package/src/pages/Admin/Tickets/Show.vue

@@ -11,7 +11,9 @@ import FollowButton from '../../../components/FollowButton.vue';
 import PresenceIndicator from '../../../components/PresenceIndicator.vue';
 import PinnedNotes from '../../../components/PinnedNotes.vue';
 import KeyboardShortcutHelp from '../../../components/KeyboardShortcutHelp.vue';
+import PluginSlot from '../../../components/PluginSlot.vue';
 import { useKeyboardShortcuts } from '../../../composables/useKeyboardShortcuts';
+import { usePluginExtensions } from '../../../composables/usePluginExtensions';
 import { router, useForm, usePage } from '@inertiajs/vue3';
 import { ref } from 'vue';
 
@@ -56,6 +58,8 @@ function toggleFollow() {
     router.post(route('escalated.admin.tickets.follow', props.ticket.reference), {}, { preserveScroll: true });
 }
 
+const { getPageComponents } = usePluginExtensions();
+
 // Keyboard shortcuts
 useKeyboardShortcuts({
     'r': () => { activeTab.value = 'reply'; replyComposerRef.value?.$el?.querySelector('textarea')?.focus(); },
@@ -69,6 +73,9 @@ useKeyboardShortcuts({
 
 <template>
     <EscalatedLayout :title="ticket.subject">
+        <!-- Plugin: ticket show header slot -->
+        <PluginSlot slot="ticket.show.header" :components="getPageComponents('ticket.show', 'header')" />
+
         <div class="mb-5 flex flex-wrap items-center gap-3">
             <span class="text-sm font-mono font-medium text-white">{{ ticket.reference }}</span>
             <StatusBadge :status="ticket.status" />
@@ -101,6 +108,8 @@ useKeyboardShortcuts({
                     <option value="urgent">Urgent</option>
                     <option value="critical">Critical</option>
                 </select>
+                <!-- Plugin: ticket show actions slot -->
+                <PluginSlot slot="ticket.show.actions" :components="getPageComponents('ticket.show', 'actions')" />
             </div>
         </div>
         <div class="grid grid-cols-1 gap-6 lg:grid-cols-3">
@@ -136,8 +145,10 @@ useKeyboardShortcuts({
                                  :ticket-reference="ticket.reference" route-prefix="escalated.admin" pinnable />
                 </div>
             </div>
-            <div>
+            <div class="space-y-6">
                 <TicketSidebar :ticket="ticket" :tags="tags" :departments="departments" />
+                <!-- Plugin: ticket show sidebar slot -->
+                <PluginSlot slot="ticket.show.sidebar" :components="getPageComponents('ticket.show', 'sidebar')" />
             </div>
         </div>
         <KeyboardShortcutHelp v-model:show="showShortcutHelp" context="detail" />

package/src/pages/Agent/Dashboard.vue

@@ -1,10 +1,12 @@
 <script setup>
-import { computed } from 'vue';
+import { computed, defineAsyncComponent } from 'vue';
 import { Link } from '@inertiajs/vue3';
 import EscalatedLayout from '../../components/EscalatedLayout.vue';
 import StatsCard from '../../components/StatsCard.vue';
 import StatusBadge from '../../components/StatusBadge.vue';
 import PriorityBadge from '../../components/PriorityBadge.vue';
+import PluginSlot from '../../components/PluginSlot.vue';
+import { usePluginExtensions } from '../../composables/usePluginExtensions';
 
 const props = defineProps({
     stats: Object,
@@ -43,10 +45,22 @@ function truncate(str, len = 50) {
 const hasSlaBreaching = computed(() => needsAttention.value?.sla_breaching?.length > 0);
 const hasUnassignedUrgent = computed(() => needsAttention.value?.unassigned_urgent?.length > 0);
 const needsAttention = computed(() => props.needsAttention);
+
+const { dashboardWidgets, getPageComponents } = usePluginExtensions();
+
+// Load a plugin widget component dynamically
+const loadWidgetComponent = (plugin, component) => {
+    return defineAsyncComponent(() =>
+        import(`../../../../../plugins/escalated/${plugin}/resources/js/Components/${component}.vue`)
+    );
+};
 </script>
 
 <template>
     <EscalatedLayout title="Agent Dashboard">
+        <!-- Plugin: dashboard header slot -->
+        <PluginSlot slot="dashboard.header" :components="getPageComponents('dashboard', 'header')" />
+
         <!-- Stats row -->
         <div class="mb-8 grid grid-cols-2 gap-4 md:grid-cols-5">
             <StatsCard label="Open Tickets" :value="stats.open" color="cyan" />
@@ -152,5 +166,21 @@ const needsAttention = computed(() => props.needsAttention);
                 </div>
             </div>
         </div>
+
+        <!-- Plugin dashboard widgets -->
+        <div v-if="dashboardWidgets.length" class="mt-6 grid grid-cols-1 gap-4 md:grid-cols-2">
+            <div v-for="widget in dashboardWidgets" :key="widget.id"
+                 :class="['rounded-xl border border-white/[0.06] bg-neutral-900/60 p-5',
+                          widget.width === 'full' ? 'md:col-span-2' : '']">
+                <h3 v-if="widget.title" class="mb-3 text-sm font-semibold text-neutral-200">{{ widget.title }}</h3>
+                <component
+                    :is="loadWidgetComponent(widget.plugin, widget.component)"
+                    v-bind="widget.data || {}"
+                />
+            </div>
+        </div>
+
+        <!-- Plugin: dashboard footer slot -->
+        <PluginSlot slot="dashboard.footer" :components="getPageComponents('dashboard', 'footer')" />
     </EscalatedLayout>
 </template>

package/src/pages/Agent/TicketShow.vue

@@ -11,7 +11,9 @@ import FollowButton from '../../components/FollowButton.vue';
 import PresenceIndicator from '../../components/PresenceIndicator.vue';
 import PinnedNotes from '../../components/PinnedNotes.vue';
 import KeyboardShortcutHelp from '../../components/KeyboardShortcutHelp.vue';
+import PluginSlot from '../../components/PluginSlot.vue';
 import { useKeyboardShortcuts } from '../../composables/useKeyboardShortcuts';
+import { usePluginExtensions } from '../../composables/usePluginExtensions';
 import { router, useForm, usePage } from '@inertiajs/vue3';
 import { ref } from 'vue';
 
@@ -55,6 +57,8 @@ function toggleFollow() {
     router.post(route('escalated.agent.tickets.follow', props.ticket.reference), {}, { preserveScroll: true });
 }
 
+const { getPageComponents } = usePluginExtensions();
+
 // Keyboard shortcuts
 useKeyboardShortcuts({
     'r': () => { activeTab.value = 'reply'; replyComposerRef.value?.$el?.querySelector('textarea')?.focus(); },
@@ -68,6 +72,9 @@ useKeyboardShortcuts({
 
 <template>
     <EscalatedLayout :title="ticket.subject">
+        <!-- Plugin: ticket show header slot -->
+        <PluginSlot slot="ticket.show.header" :components="getPageComponents('ticket.show', 'header')" />
+
         <div class="mb-5 flex flex-wrap items-center gap-3">
             <span class="text-sm font-mono font-medium text-white">{{ ticket.reference }}</span>
             <StatusBadge :status="ticket.status" />
@@ -100,6 +107,8 @@ useKeyboardShortcuts({
                     <option value="urgent">Urgent</option>
                     <option value="critical">Critical</option>
                 </select>
+                <!-- Plugin: ticket show actions slot -->
+                <PluginSlot slot="ticket.show.actions" :components="getPageComponents('ticket.show', 'actions')" />
             </div>
         </div>
         <div class="grid grid-cols-1 gap-6 lg:grid-cols-3">
@@ -135,8 +144,10 @@ useKeyboardShortcuts({
                                  :ticket-reference="ticket.reference" route-prefix="escalated.agent" pinnable />
                 </div>
             </div>
-            <div>
+            <div class="space-y-6">
                 <TicketSidebar :ticket="ticket" :tags="tags" :departments="departments" />
+                <!-- Plugin: ticket show sidebar slot -->
+                <PluginSlot slot="ticket.show.sidebar" :components="getPageComponents('ticket.show', 'sidebar')" />
             </div>
         </div>
         <KeyboardShortcutHelp v-model:show="showShortcutHelp" context="detail" />

package/src/utils/sanitizeHtml.js

@@ -0,0 +1,64 @@
+/**
+ * Sanitize HTML to prevent stored XSS.
+ *
+ * Uses the DOM parser to walk the tree and strip dangerous elements and
+ * attributes rather than regex, which avoids incomplete-sanitization pitfalls.
+ */
+
+const DANGEROUS_TAGS = new Set([
+  'script', 'style', 'iframe', 'object', 'embed', 'form', 'input',
+  'textarea', 'button', 'select', 'option', 'link', 'meta', 'base',
+  'applet', 'noscript', 'noframes',
+])
+
+const URI_ATTRS = new Set(['href', 'src', 'action', 'formaction', 'xlink:href'])
+
+export function sanitizeHtml(html) {
+  if (!html) return ''
+
+  const doc = new DOMParser().parseFromString(html, 'text/html')
+
+  // Remove dangerous elements
+  for (const tag of DANGEROUS_TAGS) {
+    const els = doc.body.getElementsByTagName(tag)
+    while (els.length) els[0].remove()
+  }
+
+  // Walk all remaining elements and strip dangerous attributes
+  const all = doc.body.querySelectorAll('*')
+  for (let i = 0; i < all.length; i++) {
+    const el = all[i]
+    const attrs = [...el.attributes]
+    for (let j = 0; j < attrs.length; j++) {
+      const name = attrs[j].name.toLowerCase()
+
+      // Remove event handlers (onclick, onerror, etc.)
+      if (name.startsWith('on')) {
+        el.removeAttribute(attrs[j].name)
+        continue
+      }
+
+      // Remove javascript: / vbscript: / dangerous data: URIs
+      if (URI_ATTRS.has(name)) {
+        const val = (attrs[j].value || '').replace(/[\s\u0000-\u001F]+/g, '').toLowerCase()
+        if (
+          val.startsWith('javascript:') ||
+          val.startsWith('vbscript:') ||
+          (val.startsWith('data:') && !val.startsWith('data:image/'))
+        ) {
+          el.removeAttribute(attrs[j].name)
+        }
+      }
+
+      // Remove style attributes containing expressions or javascript
+      if (name === 'style') {
+        const val = (attrs[j].value || '').toLowerCase()
+        if (val.includes('expression(') || val.includes('javascript:') || val.includes('url(')) {
+          el.removeAttribute(attrs[j].name)
+        }
+      }
+    }
+  }
+
+  return doc.body.innerHTML
+}