@ddse/acm-examples 0.5.0

package/dist/src/tasks/invoices.js.map

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package/dist/src/tasks/knowledge.d.ts

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+import { Task, type RunContext } from '@ddse/acm-sdk';
+import { type KnowledgeSearchInput, type KnowledgeSearchOutput, type SummarizeSnippetInput, type SummarizeSnippetOutput, type SuggestFollowupsInput, type SuggestFollowupsOutput } from '../tools/knowledge/index.js';
+export declare class SearchKnowledgeTask extends Task<KnowledgeSearchInput, KnowledgeSearchOutput> {
+    constructor();
+    idemKey(_ctx: RunContext, input: KnowledgeSearchInput): string | undefined;
+    policyInput(_ctx: RunContext, input: KnowledgeSearchInput): Record<string, unknown>;
+    verification(): string[];
+    execute(ctx: RunContext, input: KnowledgeSearchInput): Promise<KnowledgeSearchOutput>;
+}
+export declare class SummarizeSnippetTask extends Task<SummarizeSnippetInput, SummarizeSnippetOutput> {
+    constructor();
+    policyInput(_ctx: RunContext, input: SummarizeSnippetInput): Record<string, unknown>;
+    verification(): string[];
+    execute(ctx: RunContext, input: SummarizeSnippetInput): Promise<SummarizeSnippetOutput>;
+}
+export declare class SuggestFollowupsTask extends Task<SuggestFollowupsInput, SuggestFollowupsOutput> {
+    constructor();
+    private resolveDocId;
+    policyInput(_ctx: RunContext, input: SuggestFollowupsInput): Record<string, unknown>;
+    verification(): string[];
+    execute(ctx: RunContext, input: SuggestFollowupsInput): Promise<SuggestFollowupsOutput>;
+}
+//# sourceMappingURL=knowledge.d.ts.map

package/dist/src/tasks/knowledge.d.ts.map

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package/dist/src/tasks/knowledge.js

@@ -0,0 +1,115 @@
+import { Task } from '@ddse/acm-sdk';
+export class SearchKnowledgeTask extends Task {
+    constructor() {
+        super('task-knowledge-search', 'knowledge.search');
+    }
+    idemKey(_ctx, input) {
+        const query = input?.query?.trim();
+        return query ? `knowledge:search:${query.toLowerCase()}` : undefined;
+    }
+    policyInput(_ctx, input) {
+        return {
+            action: 'search_knowledge',
+            query: input.query,
+            limit: input.limit,
+        };
+    }
+    verification() {
+        return ['Array.isArray(output.hits)', 'output.hits.length >= 0'];
+    }
+    async execute(ctx, input) {
+        const tool = ctx.getTool('search_knowledge');
+        if (!tool) {
+            throw new Error('search_knowledge tool is not registered');
+        }
+        const result = (await tool.call(input));
+        ctx.stream?.emit('task', {
+            taskId: this.id,
+            stage: 'knowledge_hits_found',
+            hits: result.hits?.map(hit => ({ docId: hit.id, score: hit.score })),
+        });
+        return result;
+    }
+}
+export class SummarizeSnippetTask extends Task {
+    constructor() {
+        super('task-knowledge-summarize', 'knowledge.summarize');
+    }
+    policyInput(_ctx, input) {
+        return {
+            action: 'summarize_snippet',
+            docId: input.docId,
+            maxSentences: input.maxSentences,
+            focus: input.focus,
+        };
+    }
+    verification() {
+        return ['typeof output.summary === "string"', 'Array.isArray(output.highlights)'];
+    }
+    async execute(ctx, input) {
+        const tool = ctx.getTool('summarize_snippet');
+        if (!tool) {
+            throw new Error('summarize_snippet tool is not registered');
+        }
+        const result = (await tool.call(input));
+        ctx.stream?.emit('task', {
+            taskId: this.id,
+            stage: 'knowledge_snippet_summarized',
+            docId: input.docId,
+            title: result.title,
+        });
+        return result;
+    }
+}
+export class SuggestFollowupsTask extends Task {
+    constructor() {
+        super('task-knowledge-followups', 'knowledge.followups');
+    }
+    resolveDocId(ctx, input) {
+        const direct = input?.docId;
+        if (typeof direct === 'string' && direct.trim()) {
+            return direct.trim();
+        }
+        const summary = ctx.outputs?.['task-knowledge-summarize'];
+        const summaryDocId = summary?.docId;
+        if (typeof summaryDocId === 'string' && summaryDocId.trim()) {
+            return summaryDocId.trim();
+        }
+        const search = ctx.outputs?.['task-knowledge-search'];
+        const firstHitId = search?.hits?.[0]?.id;
+        if (typeof firstHitId === 'string' && firstHitId.trim()) {
+            return firstHitId.trim();
+        }
+        return undefined;
+    }
+    policyInput(_ctx, input) {
+        const docId = this.resolveDocId(_ctx, input);
+        return {
+            action: 'suggest_followups',
+            docId,
+            context: input.context,
+        };
+    }
+    verification() {
+        return ['Array.isArray(output.suggestions)', 'output.suggestions.length >= 0'];
+    }
+    async execute(ctx, input) {
+        const tool = ctx.getTool('suggest_followups');
+        if (!tool) {
+            throw new Error('suggest_followups tool is not registered');
+        }
+        const docId = this.resolveDocId(ctx, input);
+        if (!docId) {
+            throw new Error('docId is required');
+        }
+        const result = (await tool.call({ ...input, docId }));
+        ctx.stream?.emit('task', {
+            taskId: this.id,
+            stage: 'knowledge_followups_suggested',
+            docId,
+            suggestionCount: result.suggestions.length,
+        });
+        return result;
+    }
+}
+//# sourceMappingURL=knowledge.js.map

package/dist/src/tasks/knowledge.js.map

@@ -0,0 +1 @@
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package/dist/src/tasks/legacy.d.ts

@@ -0,0 +1,50 @@
+import { Task, type RunContext } from '@ddse/acm-sdk';
+export declare class SearchTask extends Task<{
+    query: string;
+}, {
+    results: string[];
+}> {
+    constructor();
+    execute(ctx: RunContext, input: {
+        query: string;
+    }): Promise<{
+        results: string[];
+    }>;
+}
+export declare class EnrichAndActTask extends Task<{
+    searchQuery: string;
+    orderId: string;
+}, {
+    action: string;
+    details: any;
+}> {
+    constructor();
+    execute(ctx: RunContext, input: {
+        searchQuery: string;
+        orderId: string;
+    }): Promise<{
+        action: string;
+        details: any;
+    }>;
+    policyInput(ctx: RunContext, input: any): Record<string, unknown>;
+    verification(): string[];
+}
+export declare class RefundFlowTask extends Task<{
+    orderId: string;
+    amount: number;
+}, {
+    transactionId: string;
+    notified: boolean;
+}> {
+    constructor();
+    execute(ctx: RunContext, input: {
+        orderId: string;
+        amount: number;
+    }): Promise<{
+        transactionId: string;
+        notified: boolean;
+    }>;
+    policyInput(ctx: RunContext, input: any): Record<string, unknown>;
+    verification(): string[];
+}
+//# sourceMappingURL=legacy.d.ts.map

package/dist/src/tasks/legacy.d.ts.map

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package/dist/src/tasks/legacy.js

@@ -0,0 +1,85 @@
+import { Task } from '@ddse/acm-sdk';
+export class SearchTask extends Task {
+    constructor() {
+        super('search-task', 'search');
+    }
+    async execute(ctx, input) {
+        const tool = ctx.getTool('search');
+        if (!tool) {
+            throw new Error('Search tool not found');
+        }
+        const result = await tool.call(input);
+        ctx.stream?.emit('task', { taskId: this.id, step: 'search_complete', results: result });
+        return result;
+    }
+}
+export class EnrichAndActTask extends Task {
+    constructor() {
+        super('enrich-and-act-task', 'enrich_and_act');
+    }
+    async execute(ctx, input) {
+        const searchTool = ctx.getTool('search');
+        if (!searchTool)
+            throw new Error('Search tool not found');
+        const searchResult = await searchTool.call({ query: input.searchQuery });
+        ctx.stream?.emit('task', { taskId: this.id, step: 'search_done' });
+        const extractTool = ctx.getTool('extract_entities');
+        if (!extractTool)
+            throw new Error('Extract entities tool not found');
+        const entities = await extractTool.call({ text: JSON.stringify(searchResult) });
+        ctx.stream?.emit('task', { taskId: this.id, step: 'entities_extracted' });
+        const riskTool = ctx.getTool('assess_risk');
+        if (!riskTool)
+            throw new Error('Risk assessment tool not found');
+        const risk = await riskTool.call({ context: { entities, orderId: input.orderId } });
+        ctx.stream?.emit('task', { taskId: this.id, step: 'risk_assessed', risk });
+        return {
+            action: risk.riskTier === 'HIGH' ? 'ESCALATE' : 'PROCEED',
+            details: { searchResult, entities, risk },
+        };
+    }
+    policyInput(ctx, input) {
+        return {
+            orderId: input.orderId,
+            action: 'enrich_and_assess',
+        };
+    }
+    verification() {
+        return ['output.action !== undefined', 'output.details !== undefined'];
+    }
+}
+export class RefundFlowTask extends Task {
+    constructor() {
+        super('refund-flow-task', 'refund_flow');
+    }
+    async execute(ctx, input) {
+        const refundTool = ctx.getTool('create_refund_txn');
+        if (!refundTool)
+            throw new Error('Refund tool not found');
+        const txn = await refundTool.call(input);
+        ctx.stream?.emit('task', { taskId: this.id, step: 'refund_created', txn });
+        const notifyTool = ctx.getTool('notify_supervisor_legacy');
+        if (!notifyTool)
+            throw new Error('Notify tool not found');
+        const notification = await notifyTool.call({
+            message: `Refund ${txn.transactionId} created for order ${input.orderId}`,
+            channel: 'email',
+        });
+        ctx.stream?.emit('task', { taskId: this.id, step: 'notification_sent' });
+        return {
+            transactionId: txn.transactionId,
+            notified: notification.sent,
+        };
+    }
+    policyInput(ctx, input) {
+        return {
+            orderId: input.orderId,
+            amount: input.amount,
+            action: 'create_refund',
+        };
+    }
+    verification() {
+        return ['output.transactionId !== undefined', 'output.notified === true'];
+    }
+}
+//# sourceMappingURL=legacy.js.map

package/dist/src/tasks/legacy.js.map

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package/dist/src/tools/coaching/index.d.ts

@@ -0,0 +1,49 @@
+import { Tool } from '@ddse/acm-sdk';
+import { type CoachingTranscript, type AgentProfile } from '../../data/coaching.js';
+export type AnalyzeTranscriptInput = {
+    transcriptId: string;
+};
+export type AnalyzeTranscriptOutput = {
+    transcript: CoachingTranscript;
+    sentimentScore: number;
+    complianceScore: number;
+    complianceBreaches: string[];
+    highlights: string[];
+    summary: string;
+};
+export declare class AnalyzeTranscriptTool extends Tool<AnalyzeTranscriptInput, AnalyzeTranscriptOutput> {
+    name(): string;
+    call(input: AnalyzeTranscriptInput): Promise<AnalyzeTranscriptOutput>;
+}
+export type GenerateFeedbackInput = {
+    transcriptId: string;
+    metrics: Pick<AnalyzeTranscriptOutput, 'sentimentScore' | 'complianceScore' | 'complianceBreaches' | 'highlights' | 'summary'>;
+};
+export type GenerateFeedbackOutput = {
+    transcriptId: string;
+    feedbackSummary: string;
+    actionItems: string[];
+    escalationRequired: boolean;
+};
+export declare class GenerateFeedbackTool extends Tool<GenerateFeedbackInput, GenerateFeedbackOutput> {
+    name(): string;
+    call(input: GenerateFeedbackInput): Promise<GenerateFeedbackOutput>;
+}
+export type LogCoachingNoteInput = {
+    agentId: string;
+    feedbackSummary: string;
+    actionItems: string[];
+    escalationRequired: boolean;
+};
+export type LogCoachingNoteOutput = {
+    logId: string;
+    agent: AgentProfile;
+    stored: boolean;
+    escalationNotified: boolean;
+    timestamp: string;
+};
+export declare class LogCoachingNoteTool extends Tool<LogCoachingNoteInput, LogCoachingNoteOutput> {
+    name(): string;
+    call(input: LogCoachingNoteInput): Promise<LogCoachingNoteOutput>;
+}
+//# sourceMappingURL=index.d.ts.map

package/dist/src/tools/coaching/index.d.ts.map

@@ -0,0 +1 @@
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package/dist/src/tools/coaching/index.js

@@ -0,0 +1,119 @@
+import { Tool } from '@ddse/acm-sdk';
+import { getTranscript, getAgent, } from '../../data/coaching.js';
+function computeSentimentScore(transcript) {
+    switch (transcript.customerSentiment) {
+        case 'POSITIVE':
+            return 0.85;
+        case 'NEUTRAL':
+            return 0.55;
+        case 'NEGATIVE':
+            return 0.25;
+        default:
+            return 0.5;
+    }
+}
+function computeComplianceScore(flags) {
+    if (flags.length === 0) {
+        return 0.95;
+    }
+    return Math.max(0.2, 0.95 - flags.length * 0.15);
+}
+function buildHighlights(transcript) {
+    const highlights = [];
+    if (transcript.followUpRequired) {
+        highlights.push('Customer requested follow-up action');
+    }
+    if (transcript.transcript.some(line => /apolog/i.test(line))) {
+        highlights.push('Agent provided customer apology');
+    }
+    const empathyLine = transcript.transcript.find(line => /understand|appreciate|thanks/i.test(line));
+    if (empathyLine) {
+        highlights.push(`Empathy signal captured: "${empathyLine.trim().slice(0, 120)}"`);
+    }
+    return highlights.slice(0, 3);
+}
+export class AnalyzeTranscriptTool extends Tool {
+    name() {
+        return 'analyze_transcript';
+    }
+    async call(input) {
+        if (!input?.transcriptId) {
+            throw new Error('transcriptId is required');
+        }
+        const transcript = await getTranscript(input.transcriptId);
+        if (!transcript) {
+            throw new Error(`Transcript ${input.transcriptId} not found`);
+        }
+        const sentimentScore = computeSentimentScore(transcript);
+        const complianceScore = computeComplianceScore(transcript.complianceFlags);
+        const summary = transcript.transcript.slice(0, 6).join(' ');
+        return {
+            transcript,
+            sentimentScore,
+            complianceScore,
+            complianceBreaches: transcript.complianceFlags,
+            highlights: buildHighlights(transcript),
+            summary,
+        };
+    }
+}
+function formatPercent(score) {
+    return `${Math.round(score * 100)}%`;
+}
+export class GenerateFeedbackTool extends Tool {
+    name() {
+        return 'generate_feedback';
+    }
+    async call(input) {
+        if (!input?.transcriptId || !input?.metrics) {
+            throw new Error('transcriptId and metrics are required');
+        }
+        const transcript = await getTranscript(input.transcriptId);
+        if (!transcript) {
+            throw new Error(`Transcript ${input.transcriptId} not found`);
+        }
+        const escalationRequired = input.metrics.complianceBreaches.length > 0;
+        const sentimentStr = formatPercent(input.metrics.sentimentScore);
+        const complianceStr = formatPercent(input.metrics.complianceScore);
+        const feedbackSummary = [
+            `Overall sentiment scored at ${sentimentStr}.`,
+            `Compliance adherence at ${complianceStr}.`,
+        ].join(' ');
+        const actionItems = [];
+        if (input.metrics.complianceBreaches.length > 0) {
+            actionItems.push(`Address compliance items: ${input.metrics.complianceBreaches.join(', ')}`);
+        }
+        if (input.metrics.sentimentScore < 0.5) {
+            actionItems.push('Practice empathy statements to de-escalate frustrated customers');
+        }
+        actionItems.push('Acknowledge customer feelings before delivering resolution details');
+        return {
+            transcriptId: input.transcriptId,
+            feedbackSummary,
+            actionItems,
+            escalationRequired,
+        };
+    }
+}
+export class LogCoachingNoteTool extends Tool {
+    name() {
+        return 'log_coaching_note';
+    }
+    async call(input) {
+        if (!input?.agentId || !input?.feedbackSummary) {
+            throw new Error('agentId and feedbackSummary are required');
+        }
+        const agent = await getAgent(input.agentId);
+        if (!agent) {
+            throw new Error(`Agent ${input.agentId} not found`);
+        }
+        return {
+            logId: `coach-${Date.now()}`,
+            agent,
+            stored: true,
+            escalationNotified: input.escalationRequired,
+            timestamp: new Date().toISOString(),
+        };
+    }
+}
+//# sourceMappingURL=index.js.map

package/dist/src/tools/coaching/index.js.map

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package/dist/src/tools/entitlement/index.d.ts

@@ -0,0 +1,52 @@
+import { Tool } from '@ddse/acm-sdk';
+import { type CustomerProfile, type EntitlementPolicy } from '../../data/entitlement.js';
+export type FetchCustomerProfileInput = {
+    customerId: string;
+};
+export type FetchCustomerProfileOutput = {
+    customer: CustomerProfile;
+};
+export declare class FetchCustomerProfileTool extends Tool<FetchCustomerProfileInput, FetchCustomerProfileOutput> {
+    name(): string;
+    call(input: FetchCustomerProfileInput): Promise<FetchCustomerProfileOutput>;
+}
+export type EvaluateEntitlementInput = {
+    customerId: string;
+    benefitCode: string;
+};
+export type EvaluateEntitlementViolation = {
+    code: 'tier_mismatch' | 'account_age' | 'compliance_hold' | 'customer_missing' | 'policy_missing';
+    message: string;
+};
+export type EvaluateEntitlementOutput = {
+    decision: 'allow' | 'deny';
+    policy: EntitlementPolicy;
+    customer: CustomerProfile;
+    slaMinutes: number;
+    rationale: string[];
+    violations: EvaluateEntitlementViolation[];
+};
+export declare class EvaluateEntitlementTool extends Tool<EvaluateEntitlementInput, EvaluateEntitlementOutput> {
+    name(): string;
+    call(input: EvaluateEntitlementInput): Promise<EvaluateEntitlementOutput>;
+}
+export type NotifySupervisorInput = {
+    customerId: string;
+    message: string;
+    channel?: 'email' | 'slack';
+};
+export type NotifySupervisorOutput = {
+    notified: boolean;
+    channel: string;
+    supervisor: {
+        name: string;
+        email: string;
+    };
+    messageId: string;
+    timestamp: string;
+};
+export declare class EntitlementNotifySupervisorTool extends Tool<NotifySupervisorInput, NotifySupervisorOutput> {
+    name(): string;
+    call(input: NotifySupervisorInput): Promise<NotifySupervisorOutput>;
+}
+//# sourceMappingURL=index.d.ts.map

package/dist/src/tools/entitlement/index.d.ts.map

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