@ddse/acm-examples 0.5.0

package/dist/src/context/directives.js

@@ -0,0 +1,325 @@
+import { Tool } from '@ddse/acm-sdk';
+import { getCustomerProfile, getPolicy } from '../data/entitlement.js';
+import { getSnippetMeta, loadSnippetContent } from '../data/knowledge.js';
+import { getIncident, findRoutingRule } from '../data/incidents.js';
+import { getInvoice, getPurchaseOrder } from '../data/invoices.js';
+import { getTranscript, getAgent } from '../data/coaching.js';
+function extractPayload(directive) {
+    const separator = directive.indexOf(':');
+    if (separator < 0) {
+        return undefined;
+    }
+    const raw = directive.slice(separator + 1).trim();
+    if (!raw) {
+        return undefined;
+    }
+    if (raw.startsWith('{')) {
+        try {
+            return JSON.parse(raw);
+        }
+        catch {
+            return undefined;
+        }
+    }
+    return raw;
+}
+class ContextTool extends Tool {
+    async call(input) {
+        const artifacts = await this.produceArtifacts(input);
+        return Array.isArray(artifacts) ? artifacts : [artifacts];
+    }
+}
+class CustomerContextTool extends ContextTool {
+    name() {
+        return 'crm';
+    }
+    async produceArtifacts(input) {
+        const customer = await getCustomerProfile(input.customerId);
+        if (!customer) {
+            throw new Error(`Customer ${input.customerId} not found`);
+        }
+        return {
+            type: 'crm.customer',
+            content: customer,
+            promote: true,
+            provenance: {
+                tool: this.name(),
+                customerId: input.customerId,
+            },
+        };
+    }
+}
+class PolicyContextTool extends ContextTool {
+    name() {
+        return 'policy';
+    }
+    async produceArtifacts(input) {
+        const policy = await getPolicy(input.benefitCode);
+        if (!policy) {
+            throw new Error(`Policy ${input.benefitCode} not found`);
+        }
+        return {
+            type: 'crm.policy',
+            content: policy,
+            promote: true,
+            provenance: {
+                tool: this.name(),
+                benefitCode: input.benefitCode,
+            },
+        };
+    }
+}
+class KnowledgeContextTool extends ContextTool {
+    name() {
+        return 'kb';
+    }
+    async produceArtifacts(input) {
+        const [meta, content] = await Promise.all([
+            getSnippetMeta(input.docId),
+            loadSnippetContent(input.docId),
+        ]);
+        if (!meta || !content) {
+            throw new Error(`Knowledge doc ${input.docId} not found`);
+        }
+        return [
+            {
+                type: 'kb.meta',
+                content: meta,
+                promote: true,
+                provenance: {
+                    tool: this.name(),
+                    docId: input.docId,
+                    stage: 'metadata',
+                },
+            },
+            {
+                type: 'kb.content',
+                content: content,
+                promote: false,
+                provenance: {
+                    tool: this.name(),
+                    docId: input.docId,
+                    stage: 'content',
+                },
+            },
+        ];
+    }
+}
+class IncidentContextTool extends ContextTool {
+    name() {
+        return 'inc';
+    }
+    async produceArtifacts(input) {
+        const incident = await getIncident(input.incidentId);
+        if (!incident) {
+            throw new Error(`Incident ${input.incidentId} not found`);
+        }
+        return {
+            type: 'incident.record',
+            content: incident,
+            promote: true,
+            provenance: {
+                tool: this.name(),
+                incidentId: input.incidentId,
+            },
+        };
+    }
+}
+class RoutingContextTool extends ContextTool {
+    name() {
+        return 'routing';
+    }
+    async produceArtifacts(input) {
+        const incident = await getIncident(input.incidentId);
+        if (!incident) {
+            throw new Error(`Incident ${input.incidentId} not found for routing lookup`);
+        }
+        const rule = await findRoutingRule(incident, input.severity);
+        if (!rule) {
+            throw new Error(`Routing rule not found for incident ${input.incidentId}`);
+        }
+        return {
+            type: 'incident.routing_rule',
+            content: rule,
+            promote: true,
+            provenance: {
+                tool: this.name(),
+                incidentId: input.incidentId,
+                severity: input.severity,
+            },
+        };
+    }
+}
+class InvoiceContextTool extends ContextTool {
+    name() {
+        return 'erp';
+    }
+    async produceArtifacts(input) {
+        const invoice = await getInvoice(input.invoiceId);
+        if (!invoice) {
+            throw new Error(`Invoice ${input.invoiceId} not found`);
+        }
+        const purchaseOrder = invoice.purchaseOrderId
+            ? await getPurchaseOrder(invoice.purchaseOrderId)
+            : undefined;
+        const artifacts = [
+            {
+                type: 'erp.invoice',
+                content: invoice,
+                promote: true,
+                provenance: {
+                    tool: this.name(),
+                    stage: 'invoice',
+                    invoiceId: input.invoiceId,
+                },
+            },
+        ];
+        if (purchaseOrder) {
+            artifacts.push({
+                type: 'erp.purchase_order',
+                content: purchaseOrder,
+                promote: true,
+                provenance: {
+                    tool: this.name(),
+                    stage: 'purchase-order',
+                    invoiceId: input.invoiceId,
+                    purchaseOrderId: purchaseOrder.id,
+                },
+            });
+        }
+        return artifacts;
+    }
+}
+class TranscriptContextTool extends ContextTool {
+    name() {
+        return 'transcript';
+    }
+    async produceArtifacts(input) {
+        const transcript = await getTranscript(input.transcriptId);
+        if (!transcript) {
+            throw new Error(`Transcript ${input.transcriptId} not found`);
+        }
+        const agent = await getAgent(transcript.agentId);
+        const artifacts = [
+            {
+                type: 'coaching.transcript',
+                content: transcript,
+                promote: true,
+                provenance: {
+                    tool: this.name(),
+                    transcriptId: input.transcriptId,
+                },
+            },
+        ];
+        if (agent) {
+            artifacts.push({
+                type: 'coaching.agent',
+                content: agent,
+                promote: true,
+                provenance: {
+                    tool: this.name(),
+                    transcriptId: input.transcriptId,
+                    stage: 'agent-profile',
+                },
+            });
+        }
+        return artifacts;
+    }
+}
+export function registerExampleContextProviders(adapter) {
+    const customerTool = new CustomerContextTool();
+    adapter.register(customerTool, {
+        match: directive => directive.startsWith('crm:'),
+        buildInput: directive => {
+            const payload = extractPayload(directive);
+            if (typeof payload !== 'string') {
+                throw new Error(`crm directive expects customer id payload, got ${JSON.stringify(payload)}`);
+            }
+            return { customerId: payload };
+        },
+        describe: 'CRM customer profile loader',
+    });
+    const policyTool = new PolicyContextTool();
+    adapter.register(policyTool, {
+        match: directive => directive.startsWith('policy:'),
+        buildInput: directive => {
+            const payload = extractPayload(directive);
+            if (typeof payload !== 'string') {
+                throw new Error(`policy directive expects benefit code payload`);
+            }
+            return { benefitCode: payload };
+        },
+        describe: 'Entitlement policy lookup',
+    });
+    const knowledgeTool = new KnowledgeContextTool();
+    adapter.register(knowledgeTool, {
+        match: directive => directive.startsWith('kb:'),
+        buildInput: directive => {
+            const payload = extractPayload(directive);
+            if (typeof payload !== 'string') {
+                throw new Error(`kb directive expects document id payload`);
+            }
+            return { docId: payload };
+        },
+        autoPromote: false,
+        describe: 'Knowledge base snippet fetcher',
+    });
+    const incidentTool = new IncidentContextTool();
+    adapter.register(incidentTool, {
+        match: directive => directive.startsWith('inc:'),
+        buildInput: directive => {
+            const payload = extractPayload(directive);
+            if (typeof payload !== 'string') {
+                throw new Error('inc directive expects incident id payload');
+            }
+            return { incidentId: payload };
+        },
+        describe: 'Incident record retrieval',
+    });
+    const routingTool = new RoutingContextTool();
+    adapter.register(routingTool, {
+        match: directive => directive.startsWith('routing:'),
+        buildInput: directive => {
+            const payload = extractPayload(directive);
+            if (typeof payload === 'string') {
+                return { incidentId: payload };
+            }
+            if (payload && typeof payload === 'object' && typeof payload.incidentId === 'string') {
+                return {
+                    incidentId: payload.incidentId,
+                    severity: typeof payload.severity === 'string' ? payload.severity : undefined,
+                };
+            }
+            throw new Error('routing directive expects incident id payload');
+        },
+        describe: 'Routing rule lookup',
+    });
+    const invoiceTool = new InvoiceContextTool();
+    adapter.register(invoiceTool, {
+        match: directive => directive.startsWith('erp:'),
+        buildInput: directive => {
+            const payload = extractPayload(directive);
+            if (typeof payload === 'string') {
+                return { invoiceId: payload };
+            }
+            if (payload && typeof payload === 'object' && typeof payload.invoiceId === 'string') {
+                return { invoiceId: payload.invoiceId };
+            }
+            throw new Error('erp directive expects invoice id payload');
+        },
+        describe: 'ERP invoice + purchase order fetcher',
+    });
+    const transcriptTool = new TranscriptContextTool();
+    adapter.register(transcriptTool, {
+        match: directive => directive.startsWith('transcript:'),
+        buildInput: directive => {
+            const payload = extractPayload(directive);
+            if (typeof payload !== 'string') {
+                throw new Error('transcript directive expects transcript id payload');
+            }
+            return { transcriptId: payload };
+        },
+        describe: 'Contact center transcript loader',
+    });
+}
+//# sourceMappingURL=directives.js.map

package/dist/src/context/directives.js.map

@@ -0,0 +1 @@
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package/dist/src/context/index.d.ts

@@ -0,0 +1,2 @@
+export { registerExampleContextProviders } from './directives.js';
+//# sourceMappingURL=index.d.ts.map

package/dist/src/context/index.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../src/context/index.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,+BAA+B,EAAE,MAAM,iBAAiB,CAAC"}

package/dist/src/context/index.js

@@ -0,0 +1,2 @@
+export { registerExampleContextProviders } from './directives.js';
+//# sourceMappingURL=index.js.map

package/dist/src/context/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/context/index.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,+BAA+B,EAAE,MAAM,iBAAiB,CAAC"}

package/dist/src/data/coaching.d.ts

@@ -0,0 +1,19 @@
+export interface CoachingTranscript {
+    id: string;
+    agentId: string;
+    customerSentiment: 'POSITIVE' | 'NEUTRAL' | 'NEGATIVE';
+    complianceFlags: string[];
+    transcript: string[];
+    callDurationSeconds: number;
+    followUpRequired: boolean;
+}
+export interface AgentProfile {
+    id: string;
+    name: string;
+    region: string;
+    tenureMonths: number;
+    managerEmail: string;
+}
+export declare function getTranscript(id: string): Promise<CoachingTranscript | undefined>;
+export declare function getAgent(agentId: string): Promise<AgentProfile | undefined>;
+//# sourceMappingURL=coaching.d.ts.map

package/dist/src/data/coaching.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"coaching.d.ts","sourceRoot":"","sources":["../../../src/data/coaching.ts"],"names":[],"mappings":"AAEA,MAAM,WAAW,kBAAkB;IACjC,EAAE,EAAE,MAAM,CAAC;IACX,OAAO,EAAE,MAAM,CAAC;IAChB,iBAAiB,EAAE,UAAU,GAAG,SAAS,GAAG,UAAU,CAAC;IACvD,eAAe,EAAE,MAAM,EAAE,CAAC;IAC1B,UAAU,EAAE,MAAM,EAAE,CAAC;IACrB,mBAAmB,EAAE,MAAM,CAAC;IAC5B,gBAAgB,EAAE,OAAO,CAAC;CAC3B;AAED,MAAM,WAAW,YAAY;IAC3B,EAAE,EAAE,MAAM,CAAC;IACX,IAAI,EAAE,MAAM,CAAC;IACb,MAAM,EAAE,MAAM,CAAC;IACf,YAAY,EAAE,MAAM,CAAC;IACrB,YAAY,EAAE,MAAM,CAAC;CACtB;AAuBD,wBAAsB,aAAa,CAAC,EAAE,EAAE,MAAM,GAAG,OAAO,CAAC,kBAAkB,GAAG,SAAS,CAAC,CAGvF;AAED,wBAAsB,QAAQ,CAAC,OAAO,EAAE,MAAM,GAAG,OAAO,CAAC,YAAY,GAAG,SAAS,CAAC,CAGjF"}

package/dist/src/data/coaching.js

@@ -0,0 +1,22 @@
+import { loadJson } from './loader.js';
+let cache = null;
+async function loadData() {
+    if (cache) {
+        return cache;
+    }
+    const [transcripts, agents] = await Promise.all([
+        loadJson('data/coaching/transcripts.json'),
+        loadJson('data/coaching/agents.json'),
+    ]);
+    cache = { transcripts, agents };
+    return cache;
+}
+export async function getTranscript(id) {
+    const { transcripts } = await loadData();
+    return transcripts.find(item => item.id === id);
+}
+export async function getAgent(agentId) {
+    const { agents } = await loadData();
+    return agents.find(agent => agent.id === agentId);
+}
+//# sourceMappingURL=coaching.js.map

package/dist/src/data/coaching.js.map

@@ -0,0 +1 @@
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package/dist/src/data/entitlement.d.ts

@@ -0,0 +1,25 @@
+export interface CustomerProfile {
+    id: string;
+    name: string;
+    tier: 'STANDARD' | 'GOLD' | 'PLATINUM';
+    accountAgeDays: number;
+    complianceFlags: string[];
+    benefits: string[];
+    supervisor: {
+        name: string;
+        email: string;
+    };
+}
+export interface EntitlementPolicy {
+    id: string;
+    benefitCode: string;
+    description: string;
+    requiredTier: 'STANDARD' | 'GOLD' | 'PLATINUM';
+    minAccountAgeDays: number;
+    requiresComplianceClearance: boolean;
+    slaMinutes: number;
+}
+export declare function getCustomerProfile(customerId: string): Promise<CustomerProfile | undefined>;
+export declare function getPolicy(benefitCode: string): Promise<EntitlementPolicy | undefined>;
+export declare function listPolicies(): Promise<EntitlementPolicy[]>;
+//# sourceMappingURL=entitlement.d.ts.map

package/dist/src/data/entitlement.d.ts.map

@@ -0,0 +1 @@
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package/dist/src/data/entitlement.js

@@ -0,0 +1,26 @@
+import { loadJson } from './loader.js';
+let cachedData = null;
+async function loadData() {
+    if (cachedData) {
+        return cachedData;
+    }
+    const [customers, policies] = await Promise.all([
+        loadJson('data/entitlement/customers.json'),
+        loadJson('data/entitlement/policies.json'),
+    ]);
+    cachedData = { customers, policies };
+    return cachedData;
+}
+export async function getCustomerProfile(customerId) {
+    const { customers } = await loadData();
+    return customers.find(c => c.id === customerId);
+}
+export async function getPolicy(benefitCode) {
+    const { policies } = await loadData();
+    return policies.find(p => p.benefitCode === benefitCode);
+}
+export async function listPolicies() {
+    const { policies } = await loadData();
+    return policies;
+}
+//# sourceMappingURL=entitlement.js.map

package/dist/src/data/entitlement.js.map

@@ -0,0 +1 @@
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package/dist/src/data/incidents.d.ts

@@ -0,0 +1,23 @@
+export type IncidentSeverity = 'LOW' | 'MEDIUM' | 'HIGH' | 'CRITICAL';
+export interface IncidentRecord {
+    id: string;
+    service: string;
+    reportedAt: string;
+    customerImpact: 'NONE' | 'MINOR' | 'MAJOR';
+    category: 'PERFORMANCE' | 'OUTAGE' | 'SECURITY' | 'QUALITY';
+    signalScore: number;
+    declaredSeverity: IncidentSeverity;
+    vipCustomer?: boolean;
+}
+export interface RoutingRule {
+    id: string;
+    service: string;
+    category: IncidentRecord['category'];
+    minSeverity: IncidentSeverity;
+    queue: string;
+    escalatesTo?: string;
+    notes?: string;
+}
+export declare function getIncident(incidentId: string): Promise<IncidentRecord | undefined>;
+export declare function findRoutingRule(incident: IncidentRecord, severityOverride?: IncidentSeverity): Promise<RoutingRule | undefined>;
+//# sourceMappingURL=incidents.d.ts.map

package/dist/src/data/incidents.d.ts.map

@@ -0,0 +1 @@
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package/dist/src/data/incidents.js

@@ -0,0 +1,37 @@
+import { loadJson } from './loader.js';
+let cache = null;
+async function loadData() {
+    if (cache) {
+        return cache;
+    }
+    const [incidents, routing] = await Promise.all([
+        loadJson('data/incidents/incidents.json'),
+        loadJson('data/incidents/routing_rules.json'),
+    ]);
+    cache = { incidents, routing };
+    return cache;
+}
+export async function getIncident(incidentId) {
+    const { incidents } = await loadData();
+    return incidents.find(item => item.id === incidentId);
+}
+function severityRank(severity) {
+    switch (severity) {
+        case 'LOW': return 1;
+        case 'MEDIUM': return 2;
+        case 'HIGH': return 3;
+        case 'CRITICAL': return 4;
+        default: return 0;
+    }
+}
+export async function findRoutingRule(incident, severityOverride) {
+    const { routing } = await loadData();
+    const effectiveSeverity = severityOverride ?? incident.declaredSeverity;
+    const effectiveRank = severityRank(effectiveSeverity);
+    const candidates = routing.filter(rule => rule.service === incident.service &&
+        rule.category === incident.category &&
+        severityRank(rule.minSeverity) <= effectiveRank);
+    candidates.sort((a, b) => severityRank(b.minSeverity) - severityRank(a.minSeverity));
+    return candidates[0];
+}
+//# sourceMappingURL=incidents.js.map

package/dist/src/data/incidents.js.map

@@ -0,0 +1 @@
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package/dist/src/data/invoices.d.ts

@@ -0,0 +1,34 @@
+export interface InvoiceLine {
+    sku: string;
+    description: string;
+    quantity: number;
+    unitPrice: number;
+}
+export interface InvoiceRecord {
+    id: string;
+    supplier: string;
+    total: number;
+    currency: string;
+    purchaseOrderId: string;
+    receivedAt: string;
+    lines: InvoiceLine[];
+}
+export interface PurchaseOrderRecord {
+    id: string;
+    initiator: string;
+    department: string;
+    total: number;
+    currency: string;
+    status: string;
+    lines: InvoiceLine[];
+}
+export declare function getInvoice(invoiceId: string): Promise<InvoiceRecord | undefined>;
+export declare function getPurchaseOrder(poId: string): Promise<PurchaseOrderRecord | undefined>;
+export declare function compareLineItems(invoice: InvoiceRecord, po: PurchaseOrderRecord): Array<{
+    sku: string;
+    expectedQuantity: number;
+    actualQuantity: number;
+    expectedPrice: number;
+    actualPrice: number;
+}>;
+//# sourceMappingURL=invoices.d.ts.map

package/dist/src/data/invoices.d.ts.map

@@ -0,0 +1 @@
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package/dist/src/data/invoices.js

@@ -0,0 +1,49 @@
+import { loadJson } from './loader.js';
+let cached = null;
+async function loadData() {
+    if (cached) {
+        return cached;
+    }
+    const [invoices, purchaseOrders] = await Promise.all([
+        loadJson('data/invoices/invoices.json'),
+        loadJson('data/invoices/purchase-orders.json'),
+    ]);
+    cached = { invoices, purchaseOrders };
+    return cached;
+}
+export async function getInvoice(invoiceId) {
+    const { invoices } = await loadData();
+    return invoices.find(inv => inv.id === invoiceId);
+}
+export async function getPurchaseOrder(poId) {
+    const { purchaseOrders } = await loadData();
+    return purchaseOrders.find(po => po.id === poId);
+}
+export function compareLineItems(invoice, po) {
+    const discrepancies = [];
+    const poLines = new Map(po.lines.map(line => [line.sku, line]));
+    for (const invLine of invoice.lines) {
+        const poLine = poLines.get(invLine.sku);
+        if (!poLine) {
+            discrepancies.push({
+                sku: invLine.sku,
+                expectedQuantity: 0,
+                actualQuantity: invLine.quantity,
+                expectedPrice: 0,
+                actualPrice: invLine.unitPrice,
+            });
+            continue;
+        }
+        if (poLine.quantity !== invLine.quantity || poLine.unitPrice !== invLine.unitPrice) {
+            discrepancies.push({
+                sku: invLine.sku,
+                expectedQuantity: poLine.quantity,
+                actualQuantity: invLine.quantity,
+                expectedPrice: poLine.unitPrice,
+                actualPrice: invLine.unitPrice,
+            });
+        }
+    }
+    return discrepancies;
+}
+//# sourceMappingURL=invoices.js.map

package/dist/src/data/invoices.js.map

@@ -0,0 +1 @@
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package/dist/src/data/knowledge.d.ts

@@ -0,0 +1,11 @@
+export interface KnowledgeSnippetMeta {
+    id: string;
+    title: string;
+    tags: string[];
+    path: string;
+    summary: string;
+}
+export declare function searchSnippets(query: string): Promise<KnowledgeSnippetMeta[]>;
+export declare function loadSnippetContent(docId: string): Promise<string | undefined>;
+export declare function getSnippetMeta(docId: string): Promise<KnowledgeSnippetMeta | undefined>;
+//# sourceMappingURL=knowledge.d.ts.map

package/dist/src/data/knowledge.d.ts.map

@@ -0,0 +1 @@
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