@ddse/acm-examples 0.5.0

package/dist/src/tools/entitlement/index.js

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+import { Tool } from '@ddse/acm-sdk';
+import { getCustomerProfile, getPolicy, } from '../../data/entitlement.js';
+export class FetchCustomerProfileTool extends Tool {
+    name() {
+        return 'fetch_customer_profile';
+    }
+    async call(input) {
+        if (!input?.customerId) {
+            throw new Error('customerId is required');
+        }
+        const customer = await getCustomerProfile(input.customerId);
+        if (!customer) {
+            throw new Error(`Customer ${input.customerId} not found`);
+        }
+        return { customer };
+    }
+}
+const tierRank = {
+    STANDARD: 1,
+    GOLD: 2,
+    PLATINUM: 3,
+};
+export class EvaluateEntitlementTool extends Tool {
+    name() {
+        return 'evaluate_entitlement';
+    }
+    async call(input) {
+        if (!input?.customerId || !input?.benefitCode) {
+            throw new Error('customerId and benefitCode are required');
+        }
+        const [customer, policy] = await Promise.all([
+            getCustomerProfile(input.customerId),
+            getPolicy(input.benefitCode),
+        ]);
+        const violations = [];
+        const rationale = [];
+        if (!customer) {
+            violations.push({
+                code: 'customer_missing',
+                message: `Customer ${input.customerId} was not found in CRM snapshot`,
+            });
+        }
+        if (!policy) {
+            violations.push({
+                code: 'policy_missing',
+                message: `Policy ${input.benefitCode} was not found in entitlement catalog`,
+            });
+        }
+        if (!customer || !policy) {
+            throw new Error(`Unable to evaluate entitlement: ${violations.map(v => v.message).join('; ')}`);
+        }
+        if (tierRank[customer.tier] < tierRank[policy.requiredTier]) {
+            violations.push({
+                code: 'tier_mismatch',
+                message: `Customer tier ${customer.tier} does not meet required tier ${policy.requiredTier}`,
+            });
+        }
+        else {
+            rationale.push(`Customer tier ${customer.tier} satisfies required tier ${policy.requiredTier}`);
+        }
+        if (customer.accountAgeDays < policy.minAccountAgeDays) {
+            violations.push({
+                code: 'account_age',
+                message: `Account age ${customer.accountAgeDays} days is below minimum ${policy.minAccountAgeDays} days`,
+            });
+        }
+        else {
+            rationale.push(`Account age ${customer.accountAgeDays} days exceeds minimum ${policy.minAccountAgeDays} days`);
+        }
+        const hasComplianceHold = customer.complianceFlags.length > 0;
+        if (policy.requiresComplianceClearance && hasComplianceHold) {
+            violations.push({
+                code: 'compliance_hold',
+                message: `Compliance flags present: ${customer.complianceFlags.join(', ')}`,
+            });
+        }
+        else if (policy.requiresComplianceClearance) {
+            rationale.push('No compliance holds found for customer');
+        }
+        const decision = violations.length === 0 ? 'allow' : 'deny';
+        if (decision === 'deny') {
+            rationale.push('Entitlement denied due to policy violations');
+        }
+        else {
+            rationale.push('Entitlement approved according to policy requirements');
+        }
+        return {
+            decision,
+            policy,
+            customer,
+            slaMinutes: policy.slaMinutes,
+            rationale,
+            violations,
+        };
+    }
+}
+export class EntitlementNotifySupervisorTool extends Tool {
+    name() {
+        return 'notify_supervisor';
+    }
+    async call(input) {
+        if (!input?.customerId || !input?.message) {
+            throw new Error('customerId and message are required');
+        }
+        const customer = await getCustomerProfile(input.customerId);
+        if (!customer) {
+            throw new Error(`Customer ${input.customerId} not found`);
+        }
+        const channel = input.channel ?? 'email';
+        const messageId = `notif-${Date.now()}`;
+        return {
+            notified: true,
+            channel,
+            supervisor: customer.supervisor,
+            messageId,
+            timestamp: new Date().toISOString(),
+        };
+    }
+}
+//# sourceMappingURL=index.js.map

package/dist/src/tools/entitlement/index.js.map

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package/dist/src/tools/incidents/index.d.ts

@@ -0,0 +1,55 @@
+import { Tool } from '@ddse/acm-sdk';
+import { type IncidentRecord, type IncidentSeverity, type RoutingRule } from '../../data/incidents.js';
+export type FetchIncidentInput = {
+    incidentId: string;
+};
+export type FetchIncidentOutput = {
+    incident: IncidentRecord;
+};
+export declare class FetchIncidentTool extends Tool<FetchIncidentInput, FetchIncidentOutput> {
+    name(): string;
+    call(input: FetchIncidentInput): Promise<FetchIncidentOutput>;
+}
+export type ClassifySeverityInput = {
+    incident: IncidentRecord;
+};
+export type ClassifySeverityOutput = {
+    severity: IncidentSeverity;
+    score: number;
+    rationale: string[];
+};
+export declare class ClassifySeverityTool extends Tool<ClassifySeverityInput, ClassifySeverityOutput> {
+    name(): string;
+    call(input: ClassifySeverityInput): Promise<ClassifySeverityOutput>;
+}
+export type SelectQueueInput = {
+    incident: IncidentRecord;
+    severityOverride?: IncidentSeverity;
+};
+export type SelectQueueOutput = {
+    queue: string;
+    rule: RoutingRule;
+    escalationRequired: boolean;
+    rationale: string[];
+};
+export declare class SelectQueueTool extends Tool<SelectQueueInput, SelectQueueOutput> {
+    name(): string;
+    call(input: SelectQueueInput): Promise<SelectQueueOutput>;
+}
+export type EscalateIncidentInput = {
+    incidentId: string;
+    target: string;
+    reason: string;
+};
+export type EscalateIncidentOutput = {
+    escalated: boolean;
+    ticketId: string;
+    target: string;
+    reason: string;
+    timestamp: string;
+};
+export declare class EscalateIncidentTool extends Tool<EscalateIncidentInput, EscalateIncidentOutput> {
+    name(): string;
+    call(input: EscalateIncidentInput): Promise<EscalateIncidentOutput>;
+}
+//# sourceMappingURL=index.d.ts.map

package/dist/src/tools/incidents/index.d.ts.map

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package/dist/src/tools/incidents/index.js

@@ -0,0 +1,109 @@
+import { Tool } from '@ddse/acm-sdk';
+import { getIncident, findRoutingRule, } from '../../data/incidents.js';
+export class FetchIncidentTool extends Tool {
+    name() {
+        return 'fetch_incident';
+    }
+    async call(input) {
+        if (!input?.incidentId) {
+            throw new Error('incidentId is required');
+        }
+        const incident = await getIncident(input.incidentId);
+        if (!incident) {
+            throw new Error(`Incident ${input.incidentId} not found`);
+        }
+        return { incident };
+    }
+}
+function scoreSeverity(incident) {
+    const rationale = [];
+    let score = 0;
+    const declaredRank = rank(incident.declaredSeverity);
+    score += declaredRank * 20;
+    rationale.push(`Declared severity ${incident.declaredSeverity} provides base score ${declaredRank * 20}`);
+    if (incident.customerImpact === 'MAJOR') {
+        score += 30;
+        rationale.push('Major customer impact adds 30 points');
+    }
+    else if (incident.customerImpact === 'MINOR') {
+        score += 15;
+        rationale.push('Minor customer impact adds 15 points');
+    }
+    score += Math.min(incident.signalScore, 40);
+    rationale.push(`Signal score contribution: ${Math.min(incident.signalScore, 40)}`);
+    if (incident.vipCustomer) {
+        score += 10;
+        rationale.push('VIP customer flag adds 10 points');
+    }
+    const severity = score >= 80 ? 'CRITICAL' : score >= 60 ? 'HIGH' : score >= 40 ? 'MEDIUM' : 'LOW';
+    rationale.push(`Composite score ${score} maps to severity ${severity}`);
+    return { severity, score, rationale };
+}
+function rank(severity) {
+    switch (severity) {
+        case 'LOW': return 1;
+        case 'MEDIUM': return 2;
+        case 'HIGH': return 3;
+        case 'CRITICAL': return 4;
+        default: return 0;
+    }
+}
+export class ClassifySeverityTool extends Tool {
+    name() {
+        return 'classify_severity';
+    }
+    async call(input) {
+        if (!input?.incident) {
+            throw new Error('incident is required');
+        }
+        return scoreSeverity(input.incident);
+    }
+}
+export class SelectQueueTool extends Tool {
+    name() {
+        return 'select_queue';
+    }
+    async call(input) {
+        if (!input?.incident) {
+            throw new Error('incident is required');
+        }
+        const rule = await findRoutingRule(input.incident, input.severityOverride);
+        if (!rule) {
+            throw new Error(`No routing rule found for incident ${input.incident.id}`);
+        }
+        const rationale = [
+            `Matched routing rule ${rule.id} for service ${rule.service} category ${rule.category}`,
+        ];
+        if (rule.escalatesTo) {
+            rationale.push(`Escalation target defined: ${rule.escalatesTo}`);
+        }
+        if (rule.notes) {
+            rationale.push(`Routing notes: ${rule.notes}`);
+        }
+        return {
+            queue: rule.queue,
+            rule,
+            escalationRequired: Boolean(rule.escalatesTo),
+            rationale,
+        };
+    }
+}
+export class EscalateIncidentTool extends Tool {
+    name() {
+        return 'escalate_incident';
+    }
+    async call(input) {
+        if (!input?.incidentId || !input?.target || !input?.reason) {
+            throw new Error('incidentId, target, and reason are required');
+        }
+        const ticketId = `esc-${Date.now()}`;
+        return {
+            escalated: true,
+            ticketId,
+            target: input.target,
+            reason: input.reason,
+            timestamp: new Date().toISOString(),
+        };
+    }
+}
+//# sourceMappingURL=index.js.map

package/dist/src/tools/incidents/index.js.map

@@ -0,0 +1 @@
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package/dist/src/tools/index.d.ts

@@ -0,0 +1,90 @@
+import { Tool } from '@ddse/acm-sdk';
+import { FetchCustomerProfileTool, EvaluateEntitlementTool, EntitlementNotifySupervisorTool } from './entitlement/index.js';
+import { SearchKnowledgeTool, SummarizeSnippetTool, SuggestFollowupsTool } from './knowledge/index.js';
+import { FetchIncidentTool, ClassifySeverityTool, SelectQueueTool, EscalateIncidentTool } from './incidents/index.js';
+import { FetchInvoiceTool, FetchPurchaseOrderTool, CompareLineItemsTool, RecordFindingsTool } from './invoices/index.js';
+import { AnalyzeTranscriptTool, GenerateFeedbackTool, LogCoachingNoteTool } from './coaching/index.js';
+export { FetchCustomerProfileTool, EvaluateEntitlementTool, EntitlementNotifySupervisorTool, SearchKnowledgeTool, SummarizeSnippetTool, SuggestFollowupsTool, FetchIncidentTool, ClassifySeverityTool, SelectQueueTool, EscalateIncidentTool, FetchInvoiceTool, FetchPurchaseOrderTool, CompareLineItemsTool, RecordFindingsTool, AnalyzeTranscriptTool, GenerateFeedbackTool, LogCoachingNoteTool, };
+export type ExampleToolInstance = {
+    tool: Tool<any, any>;
+    category: 'entitlement' | 'knowledge' | 'incident' | 'invoice' | 'coaching';
+};
+export declare function createExampleTools(): ExampleToolInstance[];
+export type SearchToolInput = {
+    query: string;
+    limit?: number;
+};
+export type SearchToolOutput = {
+    results: Array<{
+        id: string;
+        title: string;
+        score: number;
+        type: string;
+        summary: string;
+        tags: string[];
+    }>;
+};
+export declare class SearchTool extends Tool<SearchToolInput, SearchToolOutput> {
+    name(): string;
+    call(input: SearchToolInput): Promise<SearchToolOutput>;
+}
+export declare class ExtractEntitiesTool extends Tool<{
+    text: string;
+}, {
+    entities: string[];
+}> {
+    name(): string;
+    call(input: {
+        text: string;
+    }): Promise<{
+        entities: string[];
+    }>;
+}
+export declare class AssessRiskTool extends Tool<{
+    context: any;
+}, {
+    riskTier: string;
+    score: number;
+}> {
+    name(): string;
+    call(input: {
+        context: any;
+    }): Promise<{
+        riskTier: string;
+        score: number;
+    }>;
+}
+export declare class CreateRefundTxnTool extends Tool<{
+    orderId: string;
+    amount: number;
+}, {
+    transactionId: string;
+    status: string;
+}> {
+    name(): string;
+    call(input: {
+        orderId: string;
+        amount: number;
+    }): Promise<{
+        transactionId: string;
+        status: string;
+    }>;
+}
+export declare class NotifySupervisorToolLegacy extends Tool<{
+    message: string;
+    channel: string;
+}, {
+    sent: boolean;
+    messageId: string;
+}> {
+    name(): string;
+    call(input: {
+        message: string;
+        channel: string;
+    }): Promise<{
+        sent: boolean;
+        messageId: string;
+    }>;
+}
+export { NotifySupervisorToolLegacy as NotifySupervisorTool };
+//# sourceMappingURL=index.d.ts.map

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package/dist/src/tools/index.js

@@ -0,0 +1,109 @@
+import { Tool } from '@ddse/acm-sdk';
+import { FetchCustomerProfileTool, EvaluateEntitlementTool, EntitlementNotifySupervisorTool, } from './entitlement/index.js';
+import { SearchKnowledgeTool, SummarizeSnippetTool, SuggestFollowupsTool, } from './knowledge/index.js';
+import { FetchIncidentTool, ClassifySeverityTool, SelectQueueTool, EscalateIncidentTool, } from './incidents/index.js';
+import { FetchInvoiceTool, FetchPurchaseOrderTool, CompareLineItemsTool, RecordFindingsTool, } from './invoices/index.js';
+import { AnalyzeTranscriptTool, GenerateFeedbackTool, LogCoachingNoteTool, } from './coaching/index.js';
+import { searchSnippets } from '../data/knowledge.js';
+export { FetchCustomerProfileTool, EvaluateEntitlementTool, EntitlementNotifySupervisorTool, SearchKnowledgeTool, SummarizeSnippetTool, SuggestFollowupsTool, FetchIncidentTool, ClassifySeverityTool, SelectQueueTool, EscalateIncidentTool, FetchInvoiceTool, FetchPurchaseOrderTool, CompareLineItemsTool, RecordFindingsTool, AnalyzeTranscriptTool, GenerateFeedbackTool, LogCoachingNoteTool, };
+export function createExampleTools() {
+    return [
+        { tool: new FetchCustomerProfileTool(), category: 'entitlement' },
+        { tool: new EvaluateEntitlementTool(), category: 'entitlement' },
+        { tool: new EntitlementNotifySupervisorTool(), category: 'entitlement' },
+        { tool: new SearchKnowledgeTool(), category: 'knowledge' },
+        { tool: new SummarizeSnippetTool(), category: 'knowledge' },
+        { tool: new SuggestFollowupsTool(), category: 'knowledge' },
+        { tool: new FetchIncidentTool(), category: 'incident' },
+        { tool: new ClassifySeverityTool(), category: 'incident' },
+        { tool: new SelectQueueTool(), category: 'incident' },
+        { tool: new EscalateIncidentTool(), category: 'incident' },
+        { tool: new FetchInvoiceTool(), category: 'invoice' },
+        { tool: new FetchPurchaseOrderTool(), category: 'invoice' },
+        { tool: new CompareLineItemsTool(), category: 'invoice' },
+        { tool: new RecordFindingsTool(), category: 'invoice' },
+        { tool: new AnalyzeTranscriptTool(), category: 'coaching' },
+        { tool: new GenerateFeedbackTool(), category: 'coaching' },
+        { tool: new LogCoachingNoteTool(), category: 'coaching' },
+    ];
+}
+export class SearchTool extends Tool {
+    name() {
+        return 'search';
+    }
+    async call(input) {
+        const query = input?.query?.trim();
+        if (!query) {
+            throw new Error('query is required');
+        }
+        const limit = Math.max(1, Math.min(input.limit ?? 5, 10));
+        const snippets = await searchSnippets(query);
+        const results = snippets.slice(0, limit).map((snippet, index) => ({
+            id: snippet.id,
+            title: snippet.title,
+            summary: snippet.summary,
+            tags: snippet.tags,
+            type: 'knowledge',
+            score: Math.max(1, snippets.length - index),
+        }));
+        return { results };
+    }
+}
+export class ExtractEntitiesTool extends Tool {
+    name() {
+        return 'extract_entities';
+    }
+    async call(input) {
+        const text = input?.text ?? '';
+        const entities = Array.from(new Set(text.match(/[A-Z]{2,}-\d+/g) ?? []));
+        if (!entities.includes('ORDER-REF')) {
+            entities.push('ORDER-REF');
+        }
+        return { entities };
+    }
+}
+export class AssessRiskTool extends Tool {
+    name() {
+        return 'assess_risk';
+    }
+    async call(input) {
+        const serialized = JSON.stringify(input?.context ?? {});
+        let hash = 0;
+        for (let i = 0; i < serialized.length; i++) {
+            hash = (hash + serialized.charCodeAt(i) * (i + 1)) % 101;
+        }
+        const score = hash;
+        const riskTier = score > 70 ? 'HIGH' : score > 40 ? 'MEDIUM' : 'LOW';
+        return { riskTier, score };
+    }
+}
+export class CreateRefundTxnTool extends Tool {
+    name() {
+        return 'create_refund_txn';
+    }
+    async call(input) {
+        if (!input?.orderId || typeof input.amount !== 'number') {
+            throw new Error('orderId and amount are required');
+        }
+        return {
+            transactionId: `TXN-${Date.now()}`,
+            status: input.amount > 0 ? 'COMPLETED' : 'REJECTED',
+        };
+    }
+}
+export class NotifySupervisorToolLegacy extends Tool {
+    name() {
+        return 'notify_supervisor_legacy';
+    }
+    async call(input) {
+        if (!input?.message) {
+            throw new Error('message is required');
+        }
+        return {
+            sent: true,
+            messageId: `MSG-${Date.now()}`,
+        };
+    }
+}
+export { NotifySupervisorToolLegacy as NotifySupervisorTool };
+//# sourceMappingURL=index.js.map

package/dist/src/tools/index.js.map

@@ -0,0 +1 @@
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package/dist/src/tools/invoices/index.d.ts

@@ -0,0 +1,56 @@
+import { Tool } from '@ddse/acm-sdk';
+import { compareLineItems, type InvoiceRecord, type PurchaseOrderRecord } from '../../data/invoices.js';
+export type FetchInvoiceInput = {
+    invoiceId: string;
+};
+export type FetchInvoiceOutput = {
+    invoice: InvoiceRecord;
+};
+export declare class FetchInvoiceTool extends Tool<FetchInvoiceInput, FetchInvoiceOutput> {
+    name(): string;
+    call(input: FetchInvoiceInput): Promise<FetchInvoiceOutput>;
+}
+export type FetchPurchaseOrderInput = {
+    purchaseOrderId: string;
+};
+export type FetchPurchaseOrderOutput = {
+    purchaseOrder: PurchaseOrderRecord;
+};
+export declare class FetchPurchaseOrderTool extends Tool<FetchPurchaseOrderInput, FetchPurchaseOrderOutput> {
+    name(): string;
+    call(input: FetchPurchaseOrderInput): Promise<FetchPurchaseOrderOutput>;
+}
+export type CompareLineItemsInput = {
+    invoice: InvoiceRecord;
+    purchaseOrder: PurchaseOrderRecord;
+};
+export type Discrepancy = ReturnType<typeof compareLineItems>[number] & {
+    varianceAmount: number;
+};
+export type CompareLineItemsOutput = {
+    discrepancies: Discrepancy[];
+    variance: number;
+    matchedLines: number;
+};
+export declare class CompareLineItemsTool extends Tool<CompareLineItemsInput, CompareLineItemsOutput> {
+    name(): string;
+    call(input: CompareLineItemsInput): Promise<CompareLineItemsOutput>;
+}
+export type RecordFindingsInput = {
+    invoice: InvoiceRecord;
+    purchaseOrder: PurchaseOrderRecord;
+    discrepancies: Discrepancy[];
+    variance: number;
+};
+export type RecordFindingsOutput = {
+    reportId: string;
+    status: 'clean' | 'needs_remediation';
+    summary: string;
+    nextSteps: string[];
+    generatedAt: string;
+};
+export declare class RecordFindingsTool extends Tool<RecordFindingsInput, RecordFindingsOutput> {
+    name(): string;
+    call(input: RecordFindingsInput): Promise<RecordFindingsOutput>;
+}
+//# sourceMappingURL=index.d.ts.map

package/dist/src/tools/invoices/index.d.ts.map

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