@d19n/youfibre-odin-sdk 2.0.321 → 2.0.322
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/README.md +7 -2
- package/dist/actions-v2/CompleteServiceWorkOrderFlowDto.d.ts +14 -14
- package/dist/actions-v2/CompleteServiceWorkOrderFlowDto.js +22 -22
- package/dist/actions-v2/DefaultServiceWorkOrderEditFormDto.d.ts +8 -1
- package/dist/actions-v2/UpdateCustomerDeviceBatteryDto.d.ts +3 -1
- package/dist/actions-v2/UpdateCustomerDeviceBatteryDto.js +3 -1
- package/dist/api-sdk-v2/CaseApi.d.ts +4 -0
- package/dist/api-sdk-v2/CaseApi.js +12 -0
- package/dist/api-sdk-v2/CoachingSessionApi.d.ts +50 -0
- package/dist/api-sdk-v2/CoachingSessionApi.js +161 -0
- package/dist/api-sdk-v2/QaEvaluationAnswerApi.d.ts +48 -0
- package/dist/api-sdk-v2/QaEvaluationAnswerApi.js +155 -0
- package/dist/api-sdk-v2/QaEvaluationApi.d.ts +54 -0
- package/dist/api-sdk-v2/QaEvaluationApi.js +173 -0
- package/dist/api-sdk-v2/QaScorecardQuestionApi.d.ts +48 -0
- package/dist/api-sdk-v2/QaScorecardQuestionApi.js +155 -0
- package/dist/api-sdk-v2/QaScorecardTemplateApi.d.ts +50 -0
- package/dist/api-sdk-v2/QaScorecardTemplateApi.js +161 -0
- package/dist/db-sdk-v2/CaseDb.d.ts +4 -0
- package/dist/db-sdk-v2/CaseDb.js +12 -0
- package/dist/db-sdk-v2/CoachingSessionDb.d.ts +122 -0
- package/dist/db-sdk-v2/CoachingSessionDb.js +210 -0
- package/dist/db-sdk-v2/QaEvaluationAnswerDb.d.ts +120 -0
- package/dist/db-sdk-v2/QaEvaluationAnswerDb.js +204 -0
- package/dist/db-sdk-v2/QaEvaluationDb.d.ts +126 -0
- package/dist/db-sdk-v2/QaEvaluationDb.js +222 -0
- package/dist/db-sdk-v2/QaScorecardQuestionDb.d.ts +120 -0
- package/dist/db-sdk-v2/QaScorecardQuestionDb.js +204 -0
- package/dist/db-sdk-v2/QaScorecardTemplateDb.d.ts +122 -0
- package/dist/db-sdk-v2/QaScorecardTemplateDb.js +210 -0
- package/dist/entities-v2/Case.d.ts +14 -0
- package/dist/entities-v2/Case.js +9 -1
- package/dist/entities-v2/CoachingSession.d.ts +247 -0
- package/dist/entities-v2/CoachingSession.js +145 -0
- package/dist/entities-v2/CustomerDeviceRouter.d.ts +258 -8
- package/dist/entities-v2/CustomerDeviceRouter.js +17 -9
- package/dist/entities-v2/QaEvaluation.d.ts +361 -0
- package/dist/entities-v2/QaEvaluation.js +217 -0
- package/dist/entities-v2/QaEvaluationAnswer.d.ts +127 -0
- package/dist/entities-v2/QaEvaluationAnswer.js +92 -0
- package/dist/entities-v2/QaScorecardQuestion.d.ts +155 -0
- package/dist/entities-v2/QaScorecardQuestion.js +96 -0
- package/dist/entities-v2/QaScorecardTemplate.d.ts +152 -0
- package/dist/entities-v2/QaScorecardTemplate.js +114 -0
- package/dist/entities-v2/WorkOrder.d.ts +210 -1
- package/dist/entities-v2/WorkOrder.js +22 -4
- package/dist/entities-v2/YfFieldVisitOutcomeForm.d.ts +4 -3
- package/dist/entities-v2/YfFieldVisitOutcomeForm.js +2 -1
- package/dist/records-v2/CustomerDeviceRouterRecord.d.ts +38 -2
- package/dist/records-v2/CustomerDeviceRouterRecord.js +37 -0
- package/dist/records-v2/WorkOrderRecord.d.ts +4 -4
- package/dist/records-v2/WorkOrderRecord.js +4 -4
- package/dist/records-v2/YfFieldVisitOutcomeFormRecord.d.ts +5 -4
- package/dist/records-v2/YfFieldVisitOutcomeFormRecord.js +5 -5
- package/package.json +1 -1
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/**
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* QaEvaluationAnswer Entity Definition
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*
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* One answer on a QA evaluation — the question it answers, the verdict, and any per-question feedback. Rows, so that per-question fail rates and coaching themes can be queried rather than parsed.
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*
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* @module SupportModule
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* @entity QaEvaluationAnswer
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* @schemaId 64f072c1-5d8e-494d-b4ac-634220ba0697
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*
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* AUTO-GENERATED - DO NOT EDIT DIRECTLY
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* Generated from Odin schema definition
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*/
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import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
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import { QaEvaluationProperties } from './QaEvaluation';
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/**
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* Available types for QaEvaluationAnswer records
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*/
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export declare enum QaEvaluationAnswerEntityTypes {
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/** This is the default record type */
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DEFAULT = "DEFAULT"
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}
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/**
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* Valid values for QaEvaluationAnswer.Answer
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*
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* The verdict. N/A means the question did not apply and leaves both sides of the score fraction, rather than counting as a fail.
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*
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* @remarks Available options:
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* - `NA` - N/A
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* - `NO` - No
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* - `PARTIAL` - Partial
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* - `YES` - Yes
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*/
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export declare enum QaEvaluationAnswerAnswer {
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N_A = "NA",
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NO = "NO",
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PARTIAL = "PARTIAL",
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YES = "YES"
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}
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/**
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* Property keys for QaEvaluationAnswer
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* Use these constants instead of string literals for type safety
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*/
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export declare enum QaEvaluationAnswerPropertyKeys {
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/** The verdict. N/A means the question did not apply and leaves both sides of the score fraction, rather than counting as a fail. */
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Answer = "Answer",
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/** The evaluation this answer belongs to. */
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EvaluationId = "EvaluationId",
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/** Which question was answered, e.g. EMAIL.BEHAV.12. Searchable, so a per-question fail rate is a query rather than a parse of every evaluation. */
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QuestionKey = "QuestionKey",
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/** The evaluator’s note on this question, or the AI scorer’s rationale. */
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Feedback = "Feedback",
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/** Display order, matching the scorecard. */
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Position = "Position"
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}
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/**
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* Properties for QaEvaluationAnswer records
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*
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* @see SupportModule:QaEvaluationAnswer
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*/
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export interface QaEvaluationAnswerProperties {
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/** The verdict. N/A means the question did not apply and leaves both sides of the score fraction, rather than counting as a fail.
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*
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* @type {ENUM}
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* @default
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* @enum {QaEvaluationAnswerAnswer}
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*/
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Answer: QaEvaluationAnswerAnswer;
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/** The evaluation this answer belongs to.
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*
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* @type {LOOKUP}
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* @default
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*/
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EvaluationId: string;
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/** Which question was answered, e.g. EMAIL.BEHAV.12. Searchable, so a per-question fail rate is a query rather than a parse of every evaluation.
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*
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* @type {TEXT}
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* @default
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*/
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QuestionKey: string;
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/** The evaluator’s note on this question, or the AI scorer’s rationale.
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*
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* @type {TEXT_LONG}
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* @default
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*/
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Feedback: string;
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/** Display order, matching the scorecard.
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*
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* @type {NUMBER}
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* @default
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*/
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Position: number;
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}
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/**
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* QaEvaluationAnswer entity from SupportModule
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*
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* One answer on a QA evaluation — the question it answers, the verdict, and any per-question feedback. Rows, so that per-question fail rates and coaching themes can be queried rather than parsed.
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*
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* @module SupportModule
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* @entity QaEvaluationAnswer
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* @schemaId 64f072c1-5d8e-494d-b4ac-634220ba0697
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* @recordPrefix QAA
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* @capabilities searchable, updateable, undeletable, triggerable
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*/
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export declare class QaEvaluationAnswer extends OdinRecord<QaEvaluationAnswerProperties> {
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entity: 'SupportModule:QaEvaluationAnswer';
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type: QaEvaluationAnswerEntityTypes;
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schemaId: '64f072c1-5d8e-494d-b4ac-634220ba0697';
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properties: QaEvaluationAnswerProperties;
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/** Linked QaEvaluation records (QaEvaluation__QaEvaluationAnswer) */
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QaEvaluation: OdinLink<LinkedOdinRecord<QaEvaluationProperties>>;
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}
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/**
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* RabbitMQ routing keys for QaEvaluationAnswer events
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*/
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export declare const ROUTING_KEY_QA_EVALUATION_ANSWER_CREATED = "SupportModule.QaEvaluationAnswer.SubDbRecordCreated";
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export declare const ROUTING_KEY_QA_EVALUATION_ANSWER_UPDATED = "SupportModule.QaEvaluationAnswer.SubDbRecordUpdated";
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export declare const ROUTING_KEY_QA_EVALUATION_ANSWER_DELETED = "SupportModule.QaEvaluationAnswer.SubDbRecordDeleted";
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/**
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* Type-specific routing keys for QaEvaluationAnswer events
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* Subscribe to these for events on specific entity types only
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*/
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/** This is the default record type created */
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export declare const ROUTING_KEY_QA_EVALUATION_ANSWER_DEFAULT_CREATED = "SupportModule.QaEvaluationAnswer.DEFAULT.SubDbRecordCreated";
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/** This is the default record type updated */
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export declare const ROUTING_KEY_QA_EVALUATION_ANSWER_DEFAULT_UPDATED = "SupportModule.QaEvaluationAnswer.DEFAULT.SubDbRecordUpdated";
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/** This is the default record type deleted */
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export declare const ROUTING_KEY_QA_EVALUATION_ANSWER_DEFAULT_DELETED = "SupportModule.QaEvaluationAnswer.DEFAULT.SubDbRecordDeleted";
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"use strict";
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/**
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* QaEvaluationAnswer Entity Definition
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*
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* One answer on a QA evaluation — the question it answers, the verdict, and any per-question feedback. Rows, so that per-question fail rates and coaching themes can be queried rather than parsed.
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*
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* @module SupportModule
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* @entity QaEvaluationAnswer
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* @schemaId 64f072c1-5d8e-494d-b4ac-634220ba0697
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*
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* AUTO-GENERATED - DO NOT EDIT DIRECTLY
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* Generated from Odin schema definition
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*/
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Object.defineProperty(exports, "__esModule", { value: true });
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exports.ROUTING_KEY_QA_EVALUATION_ANSWER_DEFAULT_DELETED = exports.ROUTING_KEY_QA_EVALUATION_ANSWER_DEFAULT_UPDATED = exports.ROUTING_KEY_QA_EVALUATION_ANSWER_DEFAULT_CREATED = exports.ROUTING_KEY_QA_EVALUATION_ANSWER_DELETED = exports.ROUTING_KEY_QA_EVALUATION_ANSWER_UPDATED = exports.ROUTING_KEY_QA_EVALUATION_ANSWER_CREATED = exports.QaEvaluationAnswer = exports.QaEvaluationAnswerPropertyKeys = exports.QaEvaluationAnswerAnswer = exports.QaEvaluationAnswerEntityTypes = void 0;
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const core_1 = require("@d19n/odin-types/dist/core");
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/**
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* Available types for QaEvaluationAnswer records
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*/
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var QaEvaluationAnswerEntityTypes;
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(function (QaEvaluationAnswerEntityTypes) {
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/** This is the default record type */
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QaEvaluationAnswerEntityTypes["DEFAULT"] = "DEFAULT";
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})(QaEvaluationAnswerEntityTypes = exports.QaEvaluationAnswerEntityTypes || (exports.QaEvaluationAnswerEntityTypes = {}));
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/**
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* Valid values for QaEvaluationAnswer.Answer
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*
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* The verdict. N/A means the question did not apply and leaves both sides of the score fraction, rather than counting as a fail.
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*
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* @remarks Available options:
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* - `NA` - N/A
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* - `NO` - No
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* - `PARTIAL` - Partial
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* - `YES` - Yes
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*/
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var QaEvaluationAnswerAnswer;
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(function (QaEvaluationAnswerAnswer) {
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QaEvaluationAnswerAnswer["N_A"] = "NA";
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QaEvaluationAnswerAnswer["NO"] = "NO";
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QaEvaluationAnswerAnswer["PARTIAL"] = "PARTIAL";
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QaEvaluationAnswerAnswer["YES"] = "YES";
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})(QaEvaluationAnswerAnswer = exports.QaEvaluationAnswerAnswer || (exports.QaEvaluationAnswerAnswer = {}));
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/**
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* Property keys for QaEvaluationAnswer
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* Use these constants instead of string literals for type safety
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*/
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var QaEvaluationAnswerPropertyKeys;
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(function (QaEvaluationAnswerPropertyKeys) {
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/** The verdict. N/A means the question did not apply and leaves both sides of the score fraction, rather than counting as a fail. */
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QaEvaluationAnswerPropertyKeys["Answer"] = "Answer";
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/** The evaluation this answer belongs to. */
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QaEvaluationAnswerPropertyKeys["EvaluationId"] = "EvaluationId";
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/** Which question was answered, e.g. EMAIL.BEHAV.12. Searchable, so a per-question fail rate is a query rather than a parse of every evaluation. */
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QaEvaluationAnswerPropertyKeys["QuestionKey"] = "QuestionKey";
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/** The evaluator’s note on this question, or the AI scorer’s rationale. */
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QaEvaluationAnswerPropertyKeys["Feedback"] = "Feedback";
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/** Display order, matching the scorecard. */
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QaEvaluationAnswerPropertyKeys["Position"] = "Position";
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})(QaEvaluationAnswerPropertyKeys = exports.QaEvaluationAnswerPropertyKeys || (exports.QaEvaluationAnswerPropertyKeys = {}));
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/**
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* QaEvaluationAnswer entity from SupportModule
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*
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* One answer on a QA evaluation — the question it answers, the verdict, and any per-question feedback. Rows, so that per-question fail rates and coaching themes can be queried rather than parsed.
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*
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* @module SupportModule
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* @entity QaEvaluationAnswer
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* @schemaId 64f072c1-5d8e-494d-b4ac-634220ba0697
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* @recordPrefix QAA
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* @capabilities searchable, updateable, undeletable, triggerable
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*/
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class QaEvaluationAnswer extends core_1.OdinRecord {
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}
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exports.QaEvaluationAnswer = QaEvaluationAnswer;
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// ============================================
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// RABBITMQ EVENT ROUTING KEYS
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// ============================================
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/**
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* RabbitMQ routing keys for QaEvaluationAnswer events
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*/
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exports.ROUTING_KEY_QA_EVALUATION_ANSWER_CREATED = 'SupportModule.QaEvaluationAnswer.SubDbRecordCreated';
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exports.ROUTING_KEY_QA_EVALUATION_ANSWER_UPDATED = 'SupportModule.QaEvaluationAnswer.SubDbRecordUpdated';
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exports.ROUTING_KEY_QA_EVALUATION_ANSWER_DELETED = 'SupportModule.QaEvaluationAnswer.SubDbRecordDeleted';
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/**
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* Type-specific routing keys for QaEvaluationAnswer events
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* Subscribe to these for events on specific entity types only
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*/
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/** This is the default record type created */
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exports.ROUTING_KEY_QA_EVALUATION_ANSWER_DEFAULT_CREATED = 'SupportModule.QaEvaluationAnswer.DEFAULT.SubDbRecordCreated';
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/** This is the default record type updated */
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exports.ROUTING_KEY_QA_EVALUATION_ANSWER_DEFAULT_UPDATED = 'SupportModule.QaEvaluationAnswer.DEFAULT.SubDbRecordUpdated';
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/** This is the default record type deleted */
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exports.ROUTING_KEY_QA_EVALUATION_ANSWER_DEFAULT_DELETED = 'SupportModule.QaEvaluationAnswer.DEFAULT.SubDbRecordDeleted';
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/**
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* QaScorecardQuestion Entity Definition
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*
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* One question on a QA scorecard: its section, wording, weight and answer scale. A row rather than part of a JSON blob, because a property value has a content-dependent size ceiling the call scorecards exceed.
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*
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* @module SupportModule
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* @entity QaScorecardQuestion
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* @schemaId c8a58996-9640-4663-a075-e9a8321ceb6e
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*
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* AUTO-GENERATED - DO NOT EDIT DIRECTLY
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* Generated from Odin schema definition
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*/
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import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
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import { QaScorecardTemplateProperties } from './QaScorecardTemplate';
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/**
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* Available types for QaScorecardQuestion records
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*/
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export declare enum QaScorecardQuestionEntityTypes {
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/** This is the default record type */
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DEFAULT = "DEFAULT"
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}
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/**
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* Valid values for QaScorecardQuestion.Scale
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*
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* Which answers this question accepts. Only the call scorecards award partial credit.
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*
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* @remarks Available options:
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* - `YES_NO_NA` - Yes / No / N/A
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* - `YES_PARTIAL_NO_NA` - Yes / Partial / No / N/A
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*/
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export declare enum QaScorecardQuestionScale {
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YES_NO_N_A = "YES_NO_NA",
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YES_PARTIAL_NO_N_A = "YES_PARTIAL_NO_NA"
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}
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/**
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* Property keys for QaScorecardQuestion
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* Use these constants instead of string literals for type safety
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*/
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export declare enum QaScorecardQuestionPropertyKeys {
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/** The scorecard version this question belongs to. */
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TemplateId = "TemplateId",
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/** Section heading as it appears on the scorecard, e.g. Behavioural. */
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Section = "Section",
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/** Stable id, e.g. EMAIL.BEHAV.12. The addressing scheme for stored answers, per-question fail rates and coaching themes, so it must never be renumbered once evaluations reference it. */
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QuestionKey = "QuestionKey",
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/** The question as the evaluator reads it. Verbatim from the approved scorecard. */
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Criteria = "Criteria",
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/** The guidance that defines what a pass means. Verbatim, including the source sheet’s own typos. */
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Definition = "Definition",
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/** Weight in percentage points. Across one scorecard these sum to 100. */
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WeightPct = "WeightPct",
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/** Credit for PARTIAL as a fraction of the weight. The sheet writes it out of five, so "Partially done 2.50" is 0.5. Empty unless the scale allows PARTIAL. */
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PartialValue = "PartialValue",
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/** Which answers this question accepts. Only the call scorecards award partial credit. */
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Scale = "Scale",
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/** Display order on the scorecard, matching the source sheet. */
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Position = "Position"
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}
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/**
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* Properties for QaScorecardQuestion records
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*
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* @see SupportModule:QaScorecardQuestion
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*/
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export interface QaScorecardQuestionProperties {
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/** The scorecard version this question belongs to.
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*
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* @type {LOOKUP}
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* @default
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*/
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TemplateId: string;
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/** Section heading as it appears on the scorecard, e.g. Behavioural.
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*
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* @type {TEXT}
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* @default
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*/
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Section: string;
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/** Stable id, e.g. EMAIL.BEHAV.12. The addressing scheme for stored answers, per-question fail rates and coaching themes, so it must never be renumbered once evaluations reference it.
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*
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* @type {TEXT}
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* @default
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*/
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QuestionKey: string;
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/** The question as the evaluator reads it. Verbatim from the approved scorecard.
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*
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* @type {TEXT_LONG}
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* @default
|
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*/
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Criteria: string;
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/** The guidance that defines what a pass means. Verbatim, including the source sheet’s own typos.
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*
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* @type {TEXT_LONG}
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* @default
|
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*/
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Definition: string;
|
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/** Weight in percentage points. Across one scorecard these sum to 100.
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*
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* @type {NUMBER}
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* @default
|
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*/
|
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100
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+
WeightPct: number;
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/** Credit for PARTIAL as a fraction of the weight. The sheet writes it out of five, so "Partially done 2.50" is 0.5. Empty unless the scale allows PARTIAL.
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*
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* @type {NUMBER}
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* @default
|
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*/
|
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PartialValue: number;
|
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|
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/** Which answers this question accepts. Only the call scorecards award partial credit.
|
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*
|
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* @type {ENUM}
|
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* @default
|
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* @enum {QaScorecardQuestionScale}
|
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|
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*/
|
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|
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Scale: QaScorecardQuestionScale;
|
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|
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/** Display order on the scorecard, matching the source sheet.
|
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*
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|
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* @type {NUMBER}
|
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|
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* @default
|
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|
+
*/
|
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|
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Position: number;
|
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|
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}
|
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|
+
/**
|
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* QaScorecardQuestion entity from SupportModule
|
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*
|
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* One question on a QA scorecard: its section, wording, weight and answer scale. A row rather than part of a JSON blob, because a property value has a content-dependent size ceiling the call scorecards exceed.
|
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*
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* @module SupportModule
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* @entity QaScorecardQuestion
|
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* @schemaId c8a58996-9640-4663-a075-e9a8321ceb6e
|
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|
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* @recordPrefix QAQ
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|
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* @capabilities searchable, updateable, undeletable, triggerable
|
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|
+
*/
|
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|
+
export declare class QaScorecardQuestion extends OdinRecord<QaScorecardQuestionProperties> {
|
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|
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entity: 'SupportModule:QaScorecardQuestion';
|
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|
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type: QaScorecardQuestionEntityTypes;
|
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|
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schemaId: 'c8a58996-9640-4663-a075-e9a8321ceb6e';
|
|
136
|
+
properties: QaScorecardQuestionProperties;
|
|
137
|
+
/** Linked QaScorecardTemplate records (QaScorecardTemplate__QaScorecardQuestion) */
|
|
138
|
+
QaScorecardTemplate: OdinLink<LinkedOdinRecord<QaScorecardTemplateProperties>>;
|
|
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|
+
}
|
|
140
|
+
/**
|
|
141
|
+
* RabbitMQ routing keys for QaScorecardQuestion events
|
|
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|
+
*/
|
|
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|
+
export declare const ROUTING_KEY_QA_SCORECARD_QUESTION_CREATED = "SupportModule.QaScorecardQuestion.SubDbRecordCreated";
|
|
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|
+
export declare const ROUTING_KEY_QA_SCORECARD_QUESTION_UPDATED = "SupportModule.QaScorecardQuestion.SubDbRecordUpdated";
|
|
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|
+
export declare const ROUTING_KEY_QA_SCORECARD_QUESTION_DELETED = "SupportModule.QaScorecardQuestion.SubDbRecordDeleted";
|
|
146
|
+
/**
|
|
147
|
+
* Type-specific routing keys for QaScorecardQuestion events
|
|
148
|
+
* Subscribe to these for events on specific entity types only
|
|
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|
+
*/
|
|
150
|
+
/** This is the default record type created */
|
|
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|
+
export declare const ROUTING_KEY_QA_SCORECARD_QUESTION_DEFAULT_CREATED = "SupportModule.QaScorecardQuestion.DEFAULT.SubDbRecordCreated";
|
|
152
|
+
/** This is the default record type updated */
|
|
153
|
+
export declare const ROUTING_KEY_QA_SCORECARD_QUESTION_DEFAULT_UPDATED = "SupportModule.QaScorecardQuestion.DEFAULT.SubDbRecordUpdated";
|
|
154
|
+
/** This is the default record type deleted */
|
|
155
|
+
export declare const ROUTING_KEY_QA_SCORECARD_QUESTION_DEFAULT_DELETED = "SupportModule.QaScorecardQuestion.DEFAULT.SubDbRecordDeleted";
|
|
@@ -0,0 +1,96 @@
|
|
|
1
|
+
"use strict";
|
|
2
|
+
/**
|
|
3
|
+
* QaScorecardQuestion Entity Definition
|
|
4
|
+
*
|
|
5
|
+
* One question on a QA scorecard: its section, wording, weight and answer scale. A row rather than part of a JSON blob, because a property value has a content-dependent size ceiling the call scorecards exceed.
|
|
6
|
+
*
|
|
7
|
+
* @module SupportModule
|
|
8
|
+
* @entity QaScorecardQuestion
|
|
9
|
+
* @schemaId c8a58996-9640-4663-a075-e9a8321ceb6e
|
|
10
|
+
*
|
|
11
|
+
* AUTO-GENERATED - DO NOT EDIT DIRECTLY
|
|
12
|
+
* Generated from Odin schema definition
|
|
13
|
+
*/
|
|
14
|
+
Object.defineProperty(exports, "__esModule", { value: true });
|
|
15
|
+
exports.ROUTING_KEY_QA_SCORECARD_QUESTION_DEFAULT_DELETED = exports.ROUTING_KEY_QA_SCORECARD_QUESTION_DEFAULT_UPDATED = exports.ROUTING_KEY_QA_SCORECARD_QUESTION_DEFAULT_CREATED = exports.ROUTING_KEY_QA_SCORECARD_QUESTION_DELETED = exports.ROUTING_KEY_QA_SCORECARD_QUESTION_UPDATED = exports.ROUTING_KEY_QA_SCORECARD_QUESTION_CREATED = exports.QaScorecardQuestion = exports.QaScorecardQuestionPropertyKeys = exports.QaScorecardQuestionScale = exports.QaScorecardQuestionEntityTypes = void 0;
|
|
16
|
+
const core_1 = require("@d19n/odin-types/dist/core");
|
|
17
|
+
/**
|
|
18
|
+
* Available types for QaScorecardQuestion records
|
|
19
|
+
*/
|
|
20
|
+
var QaScorecardQuestionEntityTypes;
|
|
21
|
+
(function (QaScorecardQuestionEntityTypes) {
|
|
22
|
+
/** This is the default record type */
|
|
23
|
+
QaScorecardQuestionEntityTypes["DEFAULT"] = "DEFAULT";
|
|
24
|
+
})(QaScorecardQuestionEntityTypes = exports.QaScorecardQuestionEntityTypes || (exports.QaScorecardQuestionEntityTypes = {}));
|
|
25
|
+
/**
|
|
26
|
+
* Valid values for QaScorecardQuestion.Scale
|
|
27
|
+
*
|
|
28
|
+
* Which answers this question accepts. Only the call scorecards award partial credit.
|
|
29
|
+
*
|
|
30
|
+
* @remarks Available options:
|
|
31
|
+
* - `YES_NO_NA` - Yes / No / N/A
|
|
32
|
+
* - `YES_PARTIAL_NO_NA` - Yes / Partial / No / N/A
|
|
33
|
+
*/
|
|
34
|
+
var QaScorecardQuestionScale;
|
|
35
|
+
(function (QaScorecardQuestionScale) {
|
|
36
|
+
QaScorecardQuestionScale["YES_NO_N_A"] = "YES_NO_NA";
|
|
37
|
+
QaScorecardQuestionScale["YES_PARTIAL_NO_N_A"] = "YES_PARTIAL_NO_NA";
|
|
38
|
+
})(QaScorecardQuestionScale = exports.QaScorecardQuestionScale || (exports.QaScorecardQuestionScale = {}));
|
|
39
|
+
/**
|
|
40
|
+
* Property keys for QaScorecardQuestion
|
|
41
|
+
* Use these constants instead of string literals for type safety
|
|
42
|
+
*/
|
|
43
|
+
var QaScorecardQuestionPropertyKeys;
|
|
44
|
+
(function (QaScorecardQuestionPropertyKeys) {
|
|
45
|
+
/** The scorecard version this question belongs to. */
|
|
46
|
+
QaScorecardQuestionPropertyKeys["TemplateId"] = "TemplateId";
|
|
47
|
+
/** Section heading as it appears on the scorecard, e.g. Behavioural. */
|
|
48
|
+
QaScorecardQuestionPropertyKeys["Section"] = "Section";
|
|
49
|
+
/** Stable id, e.g. EMAIL.BEHAV.12. The addressing scheme for stored answers, per-question fail rates and coaching themes, so it must never be renumbered once evaluations reference it. */
|
|
50
|
+
QaScorecardQuestionPropertyKeys["QuestionKey"] = "QuestionKey";
|
|
51
|
+
/** The question as the evaluator reads it. Verbatim from the approved scorecard. */
|
|
52
|
+
QaScorecardQuestionPropertyKeys["Criteria"] = "Criteria";
|
|
53
|
+
/** The guidance that defines what a pass means. Verbatim, including the source sheet’s own typos. */
|
|
54
|
+
QaScorecardQuestionPropertyKeys["Definition"] = "Definition";
|
|
55
|
+
/** Weight in percentage points. Across one scorecard these sum to 100. */
|
|
56
|
+
QaScorecardQuestionPropertyKeys["WeightPct"] = "WeightPct";
|
|
57
|
+
/** Credit for PARTIAL as a fraction of the weight. The sheet writes it out of five, so "Partially done 2.50" is 0.5. Empty unless the scale allows PARTIAL. */
|
|
58
|
+
QaScorecardQuestionPropertyKeys["PartialValue"] = "PartialValue";
|
|
59
|
+
/** Which answers this question accepts. Only the call scorecards award partial credit. */
|
|
60
|
+
QaScorecardQuestionPropertyKeys["Scale"] = "Scale";
|
|
61
|
+
/** Display order on the scorecard, matching the source sheet. */
|
|
62
|
+
QaScorecardQuestionPropertyKeys["Position"] = "Position";
|
|
63
|
+
})(QaScorecardQuestionPropertyKeys = exports.QaScorecardQuestionPropertyKeys || (exports.QaScorecardQuestionPropertyKeys = {}));
|
|
64
|
+
/**
|
|
65
|
+
* QaScorecardQuestion entity from SupportModule
|
|
66
|
+
*
|
|
67
|
+
* One question on a QA scorecard: its section, wording, weight and answer scale. A row rather than part of a JSON blob, because a property value has a content-dependent size ceiling the call scorecards exceed.
|
|
68
|
+
*
|
|
69
|
+
* @module SupportModule
|
|
70
|
+
* @entity QaScorecardQuestion
|
|
71
|
+
* @schemaId c8a58996-9640-4663-a075-e9a8321ceb6e
|
|
72
|
+
* @recordPrefix QAQ
|
|
73
|
+
* @capabilities searchable, updateable, undeletable, triggerable
|
|
74
|
+
*/
|
|
75
|
+
class QaScorecardQuestion extends core_1.OdinRecord {
|
|
76
|
+
}
|
|
77
|
+
exports.QaScorecardQuestion = QaScorecardQuestion;
|
|
78
|
+
// ============================================
|
|
79
|
+
// RABBITMQ EVENT ROUTING KEYS
|
|
80
|
+
// ============================================
|
|
81
|
+
/**
|
|
82
|
+
* RabbitMQ routing keys for QaScorecardQuestion events
|
|
83
|
+
*/
|
|
84
|
+
exports.ROUTING_KEY_QA_SCORECARD_QUESTION_CREATED = 'SupportModule.QaScorecardQuestion.SubDbRecordCreated';
|
|
85
|
+
exports.ROUTING_KEY_QA_SCORECARD_QUESTION_UPDATED = 'SupportModule.QaScorecardQuestion.SubDbRecordUpdated';
|
|
86
|
+
exports.ROUTING_KEY_QA_SCORECARD_QUESTION_DELETED = 'SupportModule.QaScorecardQuestion.SubDbRecordDeleted';
|
|
87
|
+
/**
|
|
88
|
+
* Type-specific routing keys for QaScorecardQuestion events
|
|
89
|
+
* Subscribe to these for events on specific entity types only
|
|
90
|
+
*/
|
|
91
|
+
/** This is the default record type created */
|
|
92
|
+
exports.ROUTING_KEY_QA_SCORECARD_QUESTION_DEFAULT_CREATED = 'SupportModule.QaScorecardQuestion.DEFAULT.SubDbRecordCreated';
|
|
93
|
+
/** This is the default record type updated */
|
|
94
|
+
exports.ROUTING_KEY_QA_SCORECARD_QUESTION_DEFAULT_UPDATED = 'SupportModule.QaScorecardQuestion.DEFAULT.SubDbRecordUpdated';
|
|
95
|
+
/** This is the default record type deleted */
|
|
96
|
+
exports.ROUTING_KEY_QA_SCORECARD_QUESTION_DEFAULT_DELETED = 'SupportModule.QaScorecardQuestion.DEFAULT.SubDbRecordDeleted';
|
|
@@ -0,0 +1,152 @@
|
|
|
1
|
+
/**
|
|
2
|
+
* QaScorecardTemplate Entity Definition
|
|
3
|
+
*
|
|
4
|
+
* A quality-assurance scorecard as approved by QA. One record per channel per version, holding the questions, their weights and the auto-fail rules. Data not code, so weights change without a deploy; evaluations snapshot the version they scored.
|
|
5
|
+
*
|
|
6
|
+
* @module SupportModule
|
|
7
|
+
* @entity QaScorecardTemplate
|
|
8
|
+
* @schemaId fca4942e-0f11-474a-9e5e-8b4659b54073
|
|
9
|
+
*
|
|
10
|
+
* AUTO-GENERATED - DO NOT EDIT DIRECTLY
|
|
11
|
+
* Generated from Odin schema definition
|
|
12
|
+
*/
|
|
13
|
+
import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
|
|
14
|
+
import { QaEvaluationProperties } from './QaEvaluation';
|
|
15
|
+
import { QaScorecardQuestionProperties } from './QaScorecardQuestion';
|
|
16
|
+
/**
|
|
17
|
+
* Available types for QaScorecardTemplate records
|
|
18
|
+
*/
|
|
19
|
+
export declare enum QaScorecardTemplateEntityTypes {
|
|
20
|
+
/** This is the default record type */
|
|
21
|
+
DEFAULT = "DEFAULT"
|
|
22
|
+
}
|
|
23
|
+
/**
|
|
24
|
+
* Valid values for QaScorecardTemplate.Channel
|
|
25
|
+
*
|
|
26
|
+
* Which scorecard this is. Derived from the Case channel, and for CALL from the call direction.
|
|
27
|
+
*
|
|
28
|
+
* @remarks Available options:
|
|
29
|
+
* - `CALL_INBOUND` - Call — inbound
|
|
30
|
+
* - `CALL_OUTBOUND` - Call — outbound
|
|
31
|
+
* - `CHAT` - Chat
|
|
32
|
+
* - `EMAIL` - Email
|
|
33
|
+
*/
|
|
34
|
+
export declare enum QaScorecardTemplateChannel {
|
|
35
|
+
CALL_INBOUND = "CALL_INBOUND",
|
|
36
|
+
CALL_OUTBOUND = "CALL_OUTBOUND",
|
|
37
|
+
CHAT = "CHAT",
|
|
38
|
+
EMAIL = "EMAIL"
|
|
39
|
+
}
|
|
40
|
+
/**
|
|
41
|
+
* Valid values for QaScorecardTemplate.IsActive
|
|
42
|
+
*
|
|
43
|
+
* The version evaluators are given for this channel. Exactly one per channel should be active; the API enforces that, the schema cannot.
|
|
44
|
+
*
|
|
45
|
+
* @remarks Available options:
|
|
46
|
+
* - `NO` - No
|
|
47
|
+
* - `YES` - Yes
|
|
48
|
+
*/
|
|
49
|
+
export declare enum QaScorecardTemplateIsActive {
|
|
50
|
+
NO = "NO",
|
|
51
|
+
YES = "YES"
|
|
52
|
+
}
|
|
53
|
+
/**
|
|
54
|
+
* Property keys for QaScorecardTemplate
|
|
55
|
+
* Use these constants instead of string literals for type safety
|
|
56
|
+
*/
|
|
57
|
+
export declare enum QaScorecardTemplatePropertyKeys {
|
|
58
|
+
/** Which scorecard this is. Derived from the Case channel, and for CALL from the call direction. */
|
|
59
|
+
Channel = "Channel",
|
|
60
|
+
/** Bumped whenever a question or a weight changes. Evaluations pin the version they scored against, so an old score can always be reproduced. */
|
|
61
|
+
Version = "Version",
|
|
62
|
+
/** The version evaluators are given for this channel. Exactly one per channel should be active; the API enforces that, the schema cannot. */
|
|
63
|
+
IsActive = "IsActive",
|
|
64
|
+
/** Pass mark in percentage points. 95 on every sheet today ("QA Bench Mark 95%"). */
|
|
65
|
+
BenchmarkPct = "BenchmarkPct",
|
|
66
|
+
/** The twelve shared auto-fail rules: [{id, name, definition}]. Any one of them zeroes an evaluation. */
|
|
67
|
+
AutoFailRules = "AutoFailRules"
|
|
68
|
+
}
|
|
69
|
+
/**
|
|
70
|
+
* Properties for QaScorecardTemplate records
|
|
71
|
+
*
|
|
72
|
+
* @see SupportModule:QaScorecardTemplate
|
|
73
|
+
*/
|
|
74
|
+
export interface QaScorecardTemplateProperties {
|
|
75
|
+
/** Which scorecard this is. Derived from the Case channel, and for CALL from the call direction.
|
|
76
|
+
*
|
|
77
|
+
* @type {ENUM}
|
|
78
|
+
* @default
|
|
79
|
+
* @enum {QaScorecardTemplateChannel}
|
|
80
|
+
*/
|
|
81
|
+
Channel: QaScorecardTemplateChannel;
|
|
82
|
+
/** Bumped whenever a question or a weight changes. Evaluations pin the version they scored against, so an old score can always be reproduced.
|
|
83
|
+
*
|
|
84
|
+
* @type {NUMBER}
|
|
85
|
+
* @default
|
|
86
|
+
*/
|
|
87
|
+
Version: number;
|
|
88
|
+
/** The version evaluators are given for this channel. Exactly one per channel should be active; the API enforces that, the schema cannot.
|
|
89
|
+
*
|
|
90
|
+
* @type {ENUM}
|
|
91
|
+
* @default
|
|
92
|
+
* @enum {QaScorecardTemplateIsActive}
|
|
93
|
+
*/
|
|
94
|
+
IsActive: QaScorecardTemplateIsActive;
|
|
95
|
+
/** Pass mark in percentage points. 95 on every sheet today ("QA Bench Mark 95%").
|
|
96
|
+
*
|
|
97
|
+
* @type {NUMBER}
|
|
98
|
+
* @default 95
|
|
99
|
+
*/
|
|
100
|
+
BenchmarkPct: number;
|
|
101
|
+
/** The twelve shared auto-fail rules: [{id, name, definition}]. Any one of them zeroes an evaluation.
|
|
102
|
+
*
|
|
103
|
+
* @type {JSON}
|
|
104
|
+
* @default
|
|
105
|
+
*/
|
|
106
|
+
AutoFailRules: string;
|
|
107
|
+
}
|
|
108
|
+
/**
|
|
109
|
+
* QaScorecardTemplate entity from SupportModule
|
|
110
|
+
*
|
|
111
|
+
* A quality-assurance scorecard as approved by QA. One record per channel per version, holding the questions, their weights and the auto-fail rules. Data not code, so weights change without a deploy; evaluations snapshot the version they scored.
|
|
112
|
+
*
|
|
113
|
+
* @module SupportModule
|
|
114
|
+
* @entity QaScorecardTemplate
|
|
115
|
+
* @schemaId fca4942e-0f11-474a-9e5e-8b4659b54073
|
|
116
|
+
* @recordPrefix QAT
|
|
117
|
+
* @capabilities searchable, updateable, undeletable, triggerable
|
|
118
|
+
*/
|
|
119
|
+
export declare class QaScorecardTemplate extends OdinRecord<QaScorecardTemplateProperties> {
|
|
120
|
+
entity: 'SupportModule:QaScorecardTemplate';
|
|
121
|
+
type: QaScorecardTemplateEntityTypes;
|
|
122
|
+
schemaId: 'fca4942e-0f11-474a-9e5e-8b4659b54073';
|
|
123
|
+
properties: QaScorecardTemplateProperties;
|
|
124
|
+
/** Linked QaEvaluation records (QaScorecardTemplate__QaEvaluation) */
|
|
125
|
+
QaEvaluation: OdinLink<LinkedOdinRecord<QaEvaluationProperties>>;
|
|
126
|
+
/** Linked QaScorecardQuestion records (QaScorecardTemplate__QaScorecardQuestion) */
|
|
127
|
+
QaScorecardQuestion: OdinLink<LinkedOdinRecord<QaScorecardQuestionProperties>>;
|
|
128
|
+
}
|
|
129
|
+
/**
|
|
130
|
+
* RabbitMQ routing keys for QaScorecardTemplate events
|
|
131
|
+
*/
|
|
132
|
+
export declare const ROUTING_KEY_QA_SCORECARD_TEMPLATE_CREATED = "SupportModule.QaScorecardTemplate.SubDbRecordCreated";
|
|
133
|
+
export declare const ROUTING_KEY_QA_SCORECARD_TEMPLATE_UPDATED = "SupportModule.QaScorecardTemplate.SubDbRecordUpdated";
|
|
134
|
+
export declare const ROUTING_KEY_QA_SCORECARD_TEMPLATE_DELETED = "SupportModule.QaScorecardTemplate.SubDbRecordDeleted";
|
|
135
|
+
/**
|
|
136
|
+
* Type-specific routing keys for QaScorecardTemplate events
|
|
137
|
+
* Subscribe to these for events on specific entity types only
|
|
138
|
+
*/
|
|
139
|
+
/** This is the default record type created */
|
|
140
|
+
export declare const ROUTING_KEY_QA_SCORECARD_TEMPLATE_DEFAULT_CREATED = "SupportModule.QaScorecardTemplate.DEFAULT.SubDbRecordCreated";
|
|
141
|
+
/** This is the default record type updated */
|
|
142
|
+
export declare const ROUTING_KEY_QA_SCORECARD_TEMPLATE_DEFAULT_UPDATED = "SupportModule.QaScorecardTemplate.DEFAULT.SubDbRecordUpdated";
|
|
143
|
+
/** This is the default record type deleted */
|
|
144
|
+
export declare const ROUTING_KEY_QA_SCORECARD_TEMPLATE_DEFAULT_DELETED = "SupportModule.QaScorecardTemplate.DEFAULT.SubDbRecordDeleted";
|
|
145
|
+
/** Event: QaScorecardTemplate__QaEvaluation link created */
|
|
146
|
+
export declare const ROUTING_KEY_LINK_QA_SCORECARD_TEMPLATE_QA_EVALUATION_CREATED = "SupportModule.QaScorecardTemplate.QaEvaluation.SubDbRecordAssociationCreated";
|
|
147
|
+
/** Event: QaScorecardTemplate__QaEvaluation link deleted */
|
|
148
|
+
export declare const ROUTING_KEY_LINK_QA_SCORECARD_TEMPLATE_QA_EVALUATION_DELETED = "SupportModule.QaScorecardTemplate.QaEvaluation.SubDbRecordAssociationDeleted";
|
|
149
|
+
/** Event: QaScorecardTemplate__QaScorecardQuestion link created */
|
|
150
|
+
export declare const ROUTING_KEY_LINK_QA_SCORECARD_TEMPLATE_QA_SCORECARD_QUESTION_CREATED = "SupportModule.QaScorecardTemplate.QaScorecardQuestion.SubDbRecordAssociationCreated";
|
|
151
|
+
/** Event: QaScorecardTemplate__QaScorecardQuestion link deleted */
|
|
152
|
+
export declare const ROUTING_KEY_LINK_QA_SCORECARD_TEMPLATE_QA_SCORECARD_QUESTION_DELETED = "SupportModule.QaScorecardTemplate.QaScorecardQuestion.SubDbRecordAssociationDeleted";
|