@d19n/youfibre-odin-sdk 2.0.321 → 2.0.322

package/dist/entities-v2/CustomerDeviceRouter.js

@@ -12,15 +12,17 @@
  * Generated from Odin schema definition
  */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_FIELD_SERVICE_DISPATCHED_PRODUCT_DELETED = exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_FIELD_SERVICE_DISPATCHED_PRODUCT_CREATED = exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_NOTE_DELETED = exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_NOTE_CREATED = exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_FILE_DELETED = exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_FILE_CREATED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DEFAULT_DELETED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DEFAULT_UPDATED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DEFAULT_CREATED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DELETED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_UPDATED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_CREATED = exports.CustomerDeviceRouter = exports.CustomerDeviceRouterPropertyKeys = exports.CustomerDeviceRouterModel = exports.CustomerDeviceRouterEntityTypes = void 0;
+exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_FIELD_SERVICE_DISPATCHED_PRODUCT_DELETED = exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_FIELD_SERVICE_DISPATCHED_PRODUCT_CREATED = exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_NOTE_DELETED = exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_NOTE_CREATED = exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_FILE_DELETED = exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_FILE_CREATED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_MESH_DELETED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_MESH_UPDATED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_MESH_CREATED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_CPE_ROUTER_DELETED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_CPE_ROUTER_UPDATED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_CPE_ROUTER_CREATED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DELETED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_UPDATED = exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_CREATED = exports.CustomerDeviceRouter = exports.CustomerDeviceRouterPropertyKeys = exports.CustomerDeviceRouterModel = exports.CustomerDeviceRouterEntityTypes = void 0;
 const core_1 = require("@d19n/odin-types/dist/core");
 /**
  * Available types for CustomerDeviceRouter records
  */
 var CustomerDeviceRouterEntityTypes;
 (function (CustomerDeviceRouterEntityTypes) {
-    /** Default record type */
-    CustomerDeviceRouterEntityTypes["DEFAULT"] = "DEFAULT";
+    /** CPE Router */
+    CustomerDeviceRouterEntityTypes["CPE_ROUTER"] = "CPE_ROUTER";
+    /** Mesh */
+    CustomerDeviceRouterEntityTypes["MESH"] = "MESH";
 })(CustomerDeviceRouterEntityTypes = exports.CustomerDeviceRouterEntityTypes || (exports.CustomerDeviceRouterEntityTypes = {}));
 /**
  * Valid values for CustomerDeviceRouter.Model
@@ -129,12 +131,18 @@ exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DELETED = 'ServiceModule.CustomerDevi
  * Type-specific routing keys for CustomerDeviceRouter events
  * Subscribe to these for events on specific entity types only
  */
-/** Default record type created */
-exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DEFAULT_CREATED = 'ServiceModule.CustomerDeviceRouter.DEFAULT.SubDbRecordCreated';
-/** Default record type updated */
-exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DEFAULT_UPDATED = 'ServiceModule.CustomerDeviceRouter.DEFAULT.SubDbRecordUpdated';
-/** Default record type deleted */
-exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DEFAULT_DELETED = 'ServiceModule.CustomerDeviceRouter.DEFAULT.SubDbRecordDeleted';
+/** CPE Router created */
+exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_CPE_ROUTER_CREATED = 'ServiceModule.CustomerDeviceRouter.CPE_ROUTER.SubDbRecordCreated';
+/** CPE Router updated */
+exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_CPE_ROUTER_UPDATED = 'ServiceModule.CustomerDeviceRouter.CPE_ROUTER.SubDbRecordUpdated';
+/** CPE Router deleted */
+exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_CPE_ROUTER_DELETED = 'ServiceModule.CustomerDeviceRouter.CPE_ROUTER.SubDbRecordDeleted';
+/** Mesh created */
+exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_MESH_CREATED = 'ServiceModule.CustomerDeviceRouter.MESH.SubDbRecordCreated';
+/** Mesh updated */
+exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_MESH_UPDATED = 'ServiceModule.CustomerDeviceRouter.MESH.SubDbRecordUpdated';
+/** Mesh deleted */
+exports.ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_MESH_DELETED = 'ServiceModule.CustomerDeviceRouter.MESH.SubDbRecordDeleted';
 /** Event: CustomerDeviceRouter__File link created */
 exports.ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_FILE_CREATED = 'ServiceModule.CustomerDeviceRouter.File.SubDbRecordAssociationCreated';
 /** Event: CustomerDeviceRouter__File link deleted */

package/dist/entities-v2/QaEvaluation.d.ts

@@ -0,0 +1,361 @@
+/**
+ * QaEvaluation Entity Definition
+ *
+ * One scoring of one closed Case against the channel scorecard, by a human evaluator or the AI scorer. Amendments supersede rather than mutate, so a correction moves the averages at once and the original stays readable.
+ *
+ * @module SupportModule
+ * @entity QaEvaluation
+ * @schemaId 11880071-fb9e-4270-b64f-3db750b97ea7
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
+import { CaseProperties } from './Case';
+import { QaScorecardTemplateProperties } from './QaScorecardTemplate';
+import { CoachingSessionProperties } from './CoachingSession';
+import { QaEvaluationAnswerProperties } from './QaEvaluationAnswer';
+/**
+ * Available types for QaEvaluation records
+ */
+export declare enum QaEvaluationEntityTypes {
+    /** This is the default record type */
+    DEFAULT = "DEFAULT"
+}
+/**
+ * Pipeline stage names for DEFAULT QaEvaluation
+ * Pipeline: QA Evaluation Pipeline
+ * Draft → Submitted → Superseded. Only Submitted counts toward any average; an amendment creates a new Submitted record and moves the old one to Superseded.
+ */
+export declare enum DefaultQaEvaluationStageNames {
+    /** Started and saved without submitting. Private working state — excluded from every average and from the AI-variance comparison. (default) */
+    Draft = "Draft",
+    /** The evaluation counts. Score, Passed, AutoFail and any variance against the AI are pinned here. This is the only stage the aggregates read. (success) */
+    Submitted = "Submitted",
+    /** Replaced by an amendment. No longer counts toward any average, but stays readable as the record of what was originally scored and by whom. */
+    Superseded = "Superseded"
+}
+/**
+ * Pipeline stage keys for DEFAULT QaEvaluation
+ * Use these keys when transitioning between stages
+ */
+export declare enum DefaultQaEvaluationStageKeys {
+    /** Started and saved without submitting. Private working state — excluded from every average and from the AI-variance comparison. */
+    QaEvaluationStageDraft = "QaEvaluationStageDraft",
+    /** The evaluation counts. Score, Passed, AutoFail and any variance against the AI are pinned here. This is the only stage the aggregates read. */
+    QaEvaluationStageSubmitted = "QaEvaluationStageSubmitted",
+    /** Replaced by an amendment. No longer counts toward any average, but stays readable as the record of what was originally scored and by whom. */
+    QaEvaluationStageSuperseded = "QaEvaluationStageSuperseded"
+}
+/**
+ * Valid values for QaEvaluation.AutoFail
+ *
+ * An auto-fail rule was invoked, which zeroes the score whatever else was answered.
+ *
+ * @remarks Available options:
+ * - `NO` - No
+ * - `YES` - Yes
+ */
+export declare enum QaEvaluationAutoFail {
+    NO = "NO",
+    YES = "YES"
+}
+/**
+ * Valid values for QaEvaluation.VarianceFlagged
+ *
+ * The gap between the human and AI scores exceeded the configured tolerance and is queued for review.
+ *
+ * @remarks Available options:
+ * - `NO` - No
+ * - `YES` - Yes
+ */
+export declare enum QaEvaluationVarianceFlagged {
+    NO = "NO",
+    YES = "YES"
+}
+/**
+ * Valid values for QaEvaluation.Channel
+ *
+ * Which scorecard applied, copied from the template.
+ *
+ * @remarks Available options:
+ * - `CALL_INBOUND` - Call — inbound
+ * - `CALL_OUTBOUND` - Call — outbound
+ * - `CHAT` - Chat
+ * - `EMAIL` - Email
+ */
+export declare enum QaEvaluationChannel {
+    CALL_INBOUND = "CALL_INBOUND",
+    CALL_OUTBOUND = "CALL_OUTBOUND",
+    CHAT = "CHAT",
+    EMAIL = "EMAIL"
+}
+/**
+ * Valid values for QaEvaluation.Source
+ *
+ * Who scored it. HUMAN is a QA evaluator; AI is the Databricks quality_assurance_report endpoint. Averages report the two separately.
+ *
+ * @remarks Available options:
+ * - `AI`
+ * - `HUMAN` - Human
+ */
+export declare enum QaEvaluationSource {
+    AI = "AI",
+    HUMAN = "HUMAN"
+}
+/**
+ * Valid values for QaEvaluation.Passed
+ *
+ * Score at or above the template benchmark, and no auto-fail.
+ *
+ * @remarks Available options:
+ * - `NO` - No
+ * - `YES` - Yes
+ */
+export declare enum QaEvaluationPassed {
+    NO = "NO",
+    YES = "YES"
+}
+/**
+ * Property keys for QaEvaluation
+ * Use these constants instead of string literals for type safety
+ */
+export declare enum QaEvaluationPropertyKeys {
+    /** The agent’s team at evaluation time, from Case.TeamId. Snapshotted because agents move teams and a historical average must not move with them. */
+    TeamId = "TeamId",
+    /** Who scored it — the principal on submit, or the AI bot user for Source=AI. Grouping on this is the calibration view. */
+    EvaluatorId = "EvaluatorId",
+    /** An auto-fail rule was invoked, which zeroes the score whatever else was answered. */
+    AutoFail = "AutoFail",
+    /** Id of the evaluation this one amends. Set only on an amendment; the record it names moves to the Superseded stage. This is the audit trail. */
+    SupersedesId = "SupersedesId",
+    /** Source=AI only: the SupportModule:QaReport generation these answers came from, so the HTML report and the structured score stay connected. */
+    QaReportId = "QaReportId",
+    /** Snapshotted at submit. Without it a later template edit would silently change what an old score meant. */
+    TemplateVersion = "TemplateVersion",
+    /** When it was submitted. The date every average and trend is bucketed by — not createdAt, so that an amendment lands on the date it was made. */
+    EvaluatedAt = "EvaluatedAt",
+    /** The gap between the human and AI scores exceeded the configured tolerance and is queued for review. */
+    VarianceFlagged = "VarianceFlagged",
+    /** The case this evaluation scores. The real link; holds a uuid so it is not shown in tables — the readable reference is the Case column below. */
+    CaseId = "CaseId",
+    /** Record number of the case this evaluation scores, e.g. SC6490. */
+    Case = "Case",
+    /** The scorecard template this was scored against. */
+    TemplateId = "TemplateId",
+    /** Which scorecard applied, copied from the template. */
+    Channel = "Channel",
+    /** Who scored it. HUMAN is a QA evaluator; AI is the Databricks quality_assurance_report endpoint. Averages report the two separately. */
+    Source = "Source",
+    /** Score at or above the template benchmark, and no auto-fail. */
+    Passed = "Passed",
+    /** Which rule, e.g. AF.3 for the GDPR rule. Empty unless AutoFail is YES. */
+    AutoFailRuleId = "AutoFailRuleId",
+    /** The evaluated agent, from Case.OwnerId at evaluation time. NOT R_AssignedOrgUserId: measured on production 2026-09-04, OwnerId is populated on 77% of classified cases and R_AssignedOrgUserId on none. */
+    AgentId = "AgentId",
+    /** Point-in-time name of the evaluated agent, so a report reads correctly after someone leaves. */
+    AgentName = "AgentName",
+    /** Point-in-time name of the evaluator. */
+    EvaluatorName = "EvaluatorName",
+    /** The evaluator’s overall comment to the agent. */
+    Feedback = "Feedback",
+    /** 0-100, one decimal place, computed by the scoring engine. N/A answers are excluded from both sides of the fraction rather than scored as zero. */
+    Score = "Score",
+    /** Human score minus the AI score for the same case, in percentage points. Set on a human submit when an AI evaluation exists. */
+    VarianceVsAi = "VarianceVsAi",
+    /** Sum of the weights actually scored, out of 100. Below 100 means questions were answered N/A and removed from both sides of the fraction — a score of 90 over 73 points is a different claim from 90 over 100. */
+    WeightConsidered = "WeightConsidered"
+}
+/**
+ * Properties for QaEvaluation records
+ *
+ * @see SupportModule:QaEvaluation
+ */
+export interface QaEvaluationProperties {
+    /** The agent’s team at evaluation time, from Case.TeamId. Snapshotted because agents move teams and a historical average must not move with them.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    TeamId: string;
+    /** Who scored it — the principal on submit, or the AI bot user for Source=AI. Grouping on this is the calibration view.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    EvaluatorId: string;
+    /** An auto-fail rule was invoked, which zeroes the score whatever else was answered.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {QaEvaluationAutoFail}
+     */
+    AutoFail: QaEvaluationAutoFail;
+    /** Id of the evaluation this one amends. Set only on an amendment; the record it names moves to the Superseded stage. This is the audit trail.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    SupersedesId: string;
+    /** Source=AI only: the SupportModule:QaReport generation these answers came from, so the HTML report and the structured score stay connected.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    QaReportId: string;
+    /** Snapshotted at submit. Without it a later template edit would silently change what an old score meant.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    TemplateVersion: number;
+    /** When it was submitted. The date every average and trend is bucketed by — not createdAt, so that an amendment lands on the date it was made.
+     *
+     * @type {DATE_TIME}
+     * @default
+     */
+    EvaluatedAt: string;
+    /** The gap between the human and AI scores exceeded the configured tolerance and is queued for review.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {QaEvaluationVarianceFlagged}
+     */
+    VarianceFlagged: QaEvaluationVarianceFlagged;
+    /** The case this evaluation scores. The real link; holds a uuid so it is not shown in tables — the readable reference is the Case column below.
+     *
+     * @type {LOOKUP}
+     * @default
+     */
+    CaseId: string;
+    /** Record number of the case this evaluation scores, e.g. SC6490.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    Case: string;
+    /** The scorecard template this was scored against.
+     *
+     * @type {LOOKUP}
+     * @default
+     */
+    TemplateId: string;
+    /** Which scorecard applied, copied from the template.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {QaEvaluationChannel}
+     */
+    Channel: QaEvaluationChannel;
+    /** Who scored it. HUMAN is a QA evaluator; AI is the Databricks quality_assurance_report endpoint. Averages report the two separately.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {QaEvaluationSource}
+     */
+    Source: QaEvaluationSource;
+    /** Score at or above the template benchmark, and no auto-fail.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {QaEvaluationPassed}
+     */
+    Passed: QaEvaluationPassed;
+    /** Which rule, e.g. AF.3 for the GDPR rule. Empty unless AutoFail is YES.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    AutoFailRuleId: string;
+    /** The evaluated agent, from Case.OwnerId at evaluation time. NOT R_AssignedOrgUserId: measured on production 2026-09-04, OwnerId is populated on 77% of classified cases and R_AssignedOrgUserId on none.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    AgentId: string;
+    /** Point-in-time name of the evaluated agent, so a report reads correctly after someone leaves.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    AgentName: string;
+    /** Point-in-time name of the evaluator.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    EvaluatorName: string;
+    /** The evaluator’s overall comment to the agent.
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    Feedback: string;
+    /** 0-100, one decimal place, computed by the scoring engine. N/A answers are excluded from both sides of the fraction rather than scored as zero.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    Score: number;
+    /** Human score minus the AI score for the same case, in percentage points. Set on a human submit when an AI evaluation exists.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    VarianceVsAi: number;
+    /** Sum of the weights actually scored, out of 100. Below 100 means questions were answered N/A and removed from both sides of the fraction — a score of 90 over 73 points is a different claim from 90 over 100.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    WeightConsidered: number;
+}
+/**
+ * QaEvaluation entity from SupportModule
+ *
+ * One scoring of one closed Case against the channel scorecard, by a human evaluator or the AI scorer. Amendments supersede rather than mutate, so a correction moves the averages at once and the original stays readable.
+ *
+ * @module SupportModule
+ * @entity QaEvaluation
+ * @schemaId 11880071-fb9e-4270-b64f-3db750b97ea7
+ * @recordPrefix QAE
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+export declare class QaEvaluation extends OdinRecord<QaEvaluationProperties> {
+    entity: 'SupportModule:QaEvaluation';
+    type: QaEvaluationEntityTypes;
+    schemaId: '11880071-fb9e-4270-b64f-3db750b97ea7';
+    properties: QaEvaluationProperties;
+    /** Linked Case records (Case__QaEvaluation) */
+    Case: OdinLink<LinkedOdinRecord<CaseProperties>>;
+    /** Linked QaScorecardTemplate records (QaScorecardTemplate__QaEvaluation) */
+    QaScorecardTemplate: OdinLink<LinkedOdinRecord<QaScorecardTemplateProperties>>;
+    /** Linked CoachingSession records (QaEvaluation__CoachingSession) */
+    CoachingSession: OdinLink<LinkedOdinRecord<CoachingSessionProperties>>;
+    /** Linked QaEvaluationAnswer records (QaEvaluation__QaEvaluationAnswer) */
+    QaEvaluationAnswer: OdinLink<LinkedOdinRecord<QaEvaluationAnswerProperties>>;
+}
+/**
+ * RabbitMQ routing keys for QaEvaluation events
+ */
+export declare const ROUTING_KEY_QA_EVALUATION_CREATED = "SupportModule.QaEvaluation.SubDbRecordCreated";
+export declare const ROUTING_KEY_QA_EVALUATION_UPDATED = "SupportModule.QaEvaluation.SubDbRecordUpdated";
+export declare const ROUTING_KEY_QA_EVALUATION_DELETED = "SupportModule.QaEvaluation.SubDbRecordDeleted";
+/**
+ * Type-specific routing keys for QaEvaluation events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+export declare const ROUTING_KEY_QA_EVALUATION_DEFAULT_CREATED = "SupportModule.QaEvaluation.DEFAULT.SubDbRecordCreated";
+/** This is the default record type updated */
+export declare const ROUTING_KEY_QA_EVALUATION_DEFAULT_UPDATED = "SupportModule.QaEvaluation.DEFAULT.SubDbRecordUpdated";
+/** This is the default record type deleted */
+export declare const ROUTING_KEY_QA_EVALUATION_DEFAULT_DELETED = "SupportModule.QaEvaluation.DEFAULT.SubDbRecordDeleted";
+/** Event: QaEvaluation__CoachingSession link created */
+export declare const ROUTING_KEY_LINK_QA_EVALUATION_COACHING_SESSION_CREATED = "SupportModule.QaEvaluation.CoachingSession.SubDbRecordAssociationCreated";
+/** Event: QaEvaluation__CoachingSession link deleted */
+export declare const ROUTING_KEY_LINK_QA_EVALUATION_COACHING_SESSION_DELETED = "SupportModule.QaEvaluation.CoachingSession.SubDbRecordAssociationDeleted";
+/** Event: QaEvaluation__QaEvaluationAnswer link created */
+export declare const ROUTING_KEY_LINK_QA_EVALUATION_QA_EVALUATION_ANSWER_CREATED = "SupportModule.QaEvaluation.QaEvaluationAnswer.SubDbRecordAssociationCreated";
+/** Event: QaEvaluation__QaEvaluationAnswer link deleted */
+export declare const ROUTING_KEY_LINK_QA_EVALUATION_QA_EVALUATION_ANSWER_DELETED = "SupportModule.QaEvaluation.QaEvaluationAnswer.SubDbRecordAssociationDeleted";

package/dist/entities-v2/QaEvaluation.js

@@ -0,0 +1,217 @@
+"use strict";
+/**
+ * QaEvaluation Entity Definition
+ *
+ * One scoring of one closed Case against the channel scorecard, by a human evaluator or the AI scorer. Amendments supersede rather than mutate, so a correction moves the averages at once and the original stays readable.
+ *
+ * @module SupportModule
+ * @entity QaEvaluation
+ * @schemaId 11880071-fb9e-4270-b64f-3db750b97ea7
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ROUTING_KEY_LINK_QA_EVALUATION_QA_EVALUATION_ANSWER_DELETED = exports.ROUTING_KEY_LINK_QA_EVALUATION_QA_EVALUATION_ANSWER_CREATED = exports.ROUTING_KEY_LINK_QA_EVALUATION_COACHING_SESSION_DELETED = exports.ROUTING_KEY_LINK_QA_EVALUATION_COACHING_SESSION_CREATED = exports.ROUTING_KEY_QA_EVALUATION_DEFAULT_DELETED = exports.ROUTING_KEY_QA_EVALUATION_DEFAULT_UPDATED = exports.ROUTING_KEY_QA_EVALUATION_DEFAULT_CREATED = exports.ROUTING_KEY_QA_EVALUATION_DELETED = exports.ROUTING_KEY_QA_EVALUATION_UPDATED = exports.ROUTING_KEY_QA_EVALUATION_CREATED = exports.QaEvaluation = exports.QaEvaluationPropertyKeys = exports.QaEvaluationPassed = exports.QaEvaluationSource = exports.QaEvaluationChannel = exports.QaEvaluationVarianceFlagged = exports.QaEvaluationAutoFail = exports.DefaultQaEvaluationStageKeys = exports.DefaultQaEvaluationStageNames = exports.QaEvaluationEntityTypes = void 0;
+const core_1 = require("@d19n/odin-types/dist/core");
+/**
+ * Available types for QaEvaluation records
+ */
+var QaEvaluationEntityTypes;
+(function (QaEvaluationEntityTypes) {
+    /** This is the default record type */
+    QaEvaluationEntityTypes["DEFAULT"] = "DEFAULT";
+})(QaEvaluationEntityTypes = exports.QaEvaluationEntityTypes || (exports.QaEvaluationEntityTypes = {}));
+/**
+ * Pipeline stage names for DEFAULT QaEvaluation
+ * Pipeline: QA Evaluation Pipeline
+ * Draft → Submitted → Superseded. Only Submitted counts toward any average; an amendment creates a new Submitted record and moves the old one to Superseded.
+ */
+var DefaultQaEvaluationStageNames;
+(function (DefaultQaEvaluationStageNames) {
+    /** Started and saved without submitting. Private working state — excluded from every average and from the AI-variance comparison. (default) */
+    DefaultQaEvaluationStageNames["Draft"] = "Draft";
+    /** The evaluation counts. Score, Passed, AutoFail and any variance against the AI are pinned here. This is the only stage the aggregates read. (success) */
+    DefaultQaEvaluationStageNames["Submitted"] = "Submitted";
+    /** Replaced by an amendment. No longer counts toward any average, but stays readable as the record of what was originally scored and by whom. */
+    DefaultQaEvaluationStageNames["Superseded"] = "Superseded";
+})(DefaultQaEvaluationStageNames = exports.DefaultQaEvaluationStageNames || (exports.DefaultQaEvaluationStageNames = {}));
+/**
+ * Pipeline stage keys for DEFAULT QaEvaluation
+ * Use these keys when transitioning between stages
+ */
+var DefaultQaEvaluationStageKeys;
+(function (DefaultQaEvaluationStageKeys) {
+    /** Started and saved without submitting. Private working state — excluded from every average and from the AI-variance comparison. */
+    DefaultQaEvaluationStageKeys["QaEvaluationStageDraft"] = "QaEvaluationStageDraft";
+    /** The evaluation counts. Score, Passed, AutoFail and any variance against the AI are pinned here. This is the only stage the aggregates read. */
+    DefaultQaEvaluationStageKeys["QaEvaluationStageSubmitted"] = "QaEvaluationStageSubmitted";
+    /** Replaced by an amendment. No longer counts toward any average, but stays readable as the record of what was originally scored and by whom. */
+    DefaultQaEvaluationStageKeys["QaEvaluationStageSuperseded"] = "QaEvaluationStageSuperseded";
+})(DefaultQaEvaluationStageKeys = exports.DefaultQaEvaluationStageKeys || (exports.DefaultQaEvaluationStageKeys = {}));
+/**
+ * Valid values for QaEvaluation.AutoFail
+ *
+ * An auto-fail rule was invoked, which zeroes the score whatever else was answered.
+ *
+ * @remarks Available options:
+ * - `NO` - No
+ * - `YES` - Yes
+ */
+var QaEvaluationAutoFail;
+(function (QaEvaluationAutoFail) {
+    QaEvaluationAutoFail["NO"] = "NO";
+    QaEvaluationAutoFail["YES"] = "YES";
+})(QaEvaluationAutoFail = exports.QaEvaluationAutoFail || (exports.QaEvaluationAutoFail = {}));
+/**
+ * Valid values for QaEvaluation.VarianceFlagged
+ *
+ * The gap between the human and AI scores exceeded the configured tolerance and is queued for review.
+ *
+ * @remarks Available options:
+ * - `NO` - No
+ * - `YES` - Yes
+ */
+var QaEvaluationVarianceFlagged;
+(function (QaEvaluationVarianceFlagged) {
+    QaEvaluationVarianceFlagged["NO"] = "NO";
+    QaEvaluationVarianceFlagged["YES"] = "YES";
+})(QaEvaluationVarianceFlagged = exports.QaEvaluationVarianceFlagged || (exports.QaEvaluationVarianceFlagged = {}));
+/**
+ * Valid values for QaEvaluation.Channel
+ *
+ * Which scorecard applied, copied from the template.
+ *
+ * @remarks Available options:
+ * - `CALL_INBOUND` - Call — inbound
+ * - `CALL_OUTBOUND` - Call — outbound
+ * - `CHAT` - Chat
+ * - `EMAIL` - Email
+ */
+var QaEvaluationChannel;
+(function (QaEvaluationChannel) {
+    QaEvaluationChannel["CALL_INBOUND"] = "CALL_INBOUND";
+    QaEvaluationChannel["CALL_OUTBOUND"] = "CALL_OUTBOUND";
+    QaEvaluationChannel["CHAT"] = "CHAT";
+    QaEvaluationChannel["EMAIL"] = "EMAIL";
+})(QaEvaluationChannel = exports.QaEvaluationChannel || (exports.QaEvaluationChannel = {}));
+/**
+ * Valid values for QaEvaluation.Source
+ *
+ * Who scored it. HUMAN is a QA evaluator; AI is the Databricks quality_assurance_report endpoint. Averages report the two separately.
+ *
+ * @remarks Available options:
+ * - `AI`
+ * - `HUMAN` - Human
+ */
+var QaEvaluationSource;
+(function (QaEvaluationSource) {
+    QaEvaluationSource["AI"] = "AI";
+    QaEvaluationSource["HUMAN"] = "HUMAN";
+})(QaEvaluationSource = exports.QaEvaluationSource || (exports.QaEvaluationSource = {}));
+/**
+ * Valid values for QaEvaluation.Passed
+ *
+ * Score at or above the template benchmark, and no auto-fail.
+ *
+ * @remarks Available options:
+ * - `NO` - No
+ * - `YES` - Yes
+ */
+var QaEvaluationPassed;
+(function (QaEvaluationPassed) {
+    QaEvaluationPassed["NO"] = "NO";
+    QaEvaluationPassed["YES"] = "YES";
+})(QaEvaluationPassed = exports.QaEvaluationPassed || (exports.QaEvaluationPassed = {}));
+/**
+ * Property keys for QaEvaluation
+ * Use these constants instead of string literals for type safety
+ */
+var QaEvaluationPropertyKeys;
+(function (QaEvaluationPropertyKeys) {
+    /** The agent’s team at evaluation time, from Case.TeamId. Snapshotted because agents move teams and a historical average must not move with them. */
+    QaEvaluationPropertyKeys["TeamId"] = "TeamId";
+    /** Who scored it — the principal on submit, or the AI bot user for Source=AI. Grouping on this is the calibration view. */
+    QaEvaluationPropertyKeys["EvaluatorId"] = "EvaluatorId";
+    /** An auto-fail rule was invoked, which zeroes the score whatever else was answered. */
+    QaEvaluationPropertyKeys["AutoFail"] = "AutoFail";
+    /** Id of the evaluation this one amends. Set only on an amendment; the record it names moves to the Superseded stage. This is the audit trail. */
+    QaEvaluationPropertyKeys["SupersedesId"] = "SupersedesId";
+    /** Source=AI only: the SupportModule:QaReport generation these answers came from, so the HTML report and the structured score stay connected. */
+    QaEvaluationPropertyKeys["QaReportId"] = "QaReportId";
+    /** Snapshotted at submit. Without it a later template edit would silently change what an old score meant. */
+    QaEvaluationPropertyKeys["TemplateVersion"] = "TemplateVersion";
+    /** When it was submitted. The date every average and trend is bucketed by — not createdAt, so that an amendment lands on the date it was made. */
+    QaEvaluationPropertyKeys["EvaluatedAt"] = "EvaluatedAt";
+    /** The gap between the human and AI scores exceeded the configured tolerance and is queued for review. */
+    QaEvaluationPropertyKeys["VarianceFlagged"] = "VarianceFlagged";
+    /** The case this evaluation scores. The real link; holds a uuid so it is not shown in tables — the readable reference is the Case column below. */
+    QaEvaluationPropertyKeys["CaseId"] = "CaseId";
+    /** Record number of the case this evaluation scores, e.g. SC6490. */
+    QaEvaluationPropertyKeys["Case"] = "Case";
+    /** The scorecard template this was scored against. */
+    QaEvaluationPropertyKeys["TemplateId"] = "TemplateId";
+    /** Which scorecard applied, copied from the template. */
+    QaEvaluationPropertyKeys["Channel"] = "Channel";
+    /** Who scored it. HUMAN is a QA evaluator; AI is the Databricks quality_assurance_report endpoint. Averages report the two separately. */
+    QaEvaluationPropertyKeys["Source"] = "Source";
+    /** Score at or above the template benchmark, and no auto-fail. */
+    QaEvaluationPropertyKeys["Passed"] = "Passed";
+    /** Which rule, e.g. AF.3 for the GDPR rule. Empty unless AutoFail is YES. */
+    QaEvaluationPropertyKeys["AutoFailRuleId"] = "AutoFailRuleId";
+    /** The evaluated agent, from Case.OwnerId at evaluation time. NOT R_AssignedOrgUserId: measured on production 2026-09-04, OwnerId is populated on 77% of classified cases and R_AssignedOrgUserId on none. */
+    QaEvaluationPropertyKeys["AgentId"] = "AgentId";
+    /** Point-in-time name of the evaluated agent, so a report reads correctly after someone leaves. */
+    QaEvaluationPropertyKeys["AgentName"] = "AgentName";
+    /** Point-in-time name of the evaluator. */
+    QaEvaluationPropertyKeys["EvaluatorName"] = "EvaluatorName";
+    /** The evaluator’s overall comment to the agent. */
+    QaEvaluationPropertyKeys["Feedback"] = "Feedback";
+    /** 0-100, one decimal place, computed by the scoring engine. N/A answers are excluded from both sides of the fraction rather than scored as zero. */
+    QaEvaluationPropertyKeys["Score"] = "Score";
+    /** Human score minus the AI score for the same case, in percentage points. Set on a human submit when an AI evaluation exists. */
+    QaEvaluationPropertyKeys["VarianceVsAi"] = "VarianceVsAi";
+    /** Sum of the weights actually scored, out of 100. Below 100 means questions were answered N/A and removed from both sides of the fraction — a score of 90 over 73 points is a different claim from 90 over 100. */
+    QaEvaluationPropertyKeys["WeightConsidered"] = "WeightConsidered";
+})(QaEvaluationPropertyKeys = exports.QaEvaluationPropertyKeys || (exports.QaEvaluationPropertyKeys = {}));
+/**
+ * QaEvaluation entity from SupportModule
+ *
+ * One scoring of one closed Case against the channel scorecard, by a human evaluator or the AI scorer. Amendments supersede rather than mutate, so a correction moves the averages at once and the original stays readable.
+ *
+ * @module SupportModule
+ * @entity QaEvaluation
+ * @schemaId 11880071-fb9e-4270-b64f-3db750b97ea7
+ * @recordPrefix QAE
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+class QaEvaluation extends core_1.OdinRecord {
+}
+exports.QaEvaluation = QaEvaluation;
+// ============================================
+// RABBITMQ EVENT ROUTING KEYS
+// ============================================
+/**
+ * RabbitMQ routing keys for QaEvaluation events
+ */
+exports.ROUTING_KEY_QA_EVALUATION_CREATED = 'SupportModule.QaEvaluation.SubDbRecordCreated';
+exports.ROUTING_KEY_QA_EVALUATION_UPDATED = 'SupportModule.QaEvaluation.SubDbRecordUpdated';
+exports.ROUTING_KEY_QA_EVALUATION_DELETED = 'SupportModule.QaEvaluation.SubDbRecordDeleted';
+/**
+ * Type-specific routing keys for QaEvaluation events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+exports.ROUTING_KEY_QA_EVALUATION_DEFAULT_CREATED = 'SupportModule.QaEvaluation.DEFAULT.SubDbRecordCreated';
+/** This is the default record type updated */
+exports.ROUTING_KEY_QA_EVALUATION_DEFAULT_UPDATED = 'SupportModule.QaEvaluation.DEFAULT.SubDbRecordUpdated';
+/** This is the default record type deleted */
+exports.ROUTING_KEY_QA_EVALUATION_DEFAULT_DELETED = 'SupportModule.QaEvaluation.DEFAULT.SubDbRecordDeleted';
+/** Event: QaEvaluation__CoachingSession link created */
+exports.ROUTING_KEY_LINK_QA_EVALUATION_COACHING_SESSION_CREATED = 'SupportModule.QaEvaluation.CoachingSession.SubDbRecordAssociationCreated';
+/** Event: QaEvaluation__CoachingSession link deleted */
+exports.ROUTING_KEY_LINK_QA_EVALUATION_COACHING_SESSION_DELETED = 'SupportModule.QaEvaluation.CoachingSession.SubDbRecordAssociationDeleted';
+/** Event: QaEvaluation__QaEvaluationAnswer link created */
+exports.ROUTING_KEY_LINK_QA_EVALUATION_QA_EVALUATION_ANSWER_CREATED = 'SupportModule.QaEvaluation.QaEvaluationAnswer.SubDbRecordAssociationCreated';
+/** Event: QaEvaluation__QaEvaluationAnswer link deleted */
+exports.ROUTING_KEY_LINK_QA_EVALUATION_QA_EVALUATION_ANSWER_DELETED = 'SupportModule.QaEvaluation.QaEvaluationAnswer.SubDbRecordAssociationDeleted';