@d19n/youfibre-odin-sdk 2.0.321 → 2.0.322

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Files changed (55) hide show
  1. package/README.md +7 -2
  2. package/dist/actions-v2/CompleteServiceWorkOrderFlowDto.d.ts +14 -14
  3. package/dist/actions-v2/CompleteServiceWorkOrderFlowDto.js +22 -22
  4. package/dist/actions-v2/DefaultServiceWorkOrderEditFormDto.d.ts +8 -1
  5. package/dist/actions-v2/UpdateCustomerDeviceBatteryDto.d.ts +3 -1
  6. package/dist/actions-v2/UpdateCustomerDeviceBatteryDto.js +3 -1
  7. package/dist/api-sdk-v2/CaseApi.d.ts +4 -0
  8. package/dist/api-sdk-v2/CaseApi.js +12 -0
  9. package/dist/api-sdk-v2/CoachingSessionApi.d.ts +50 -0
  10. package/dist/api-sdk-v2/CoachingSessionApi.js +161 -0
  11. package/dist/api-sdk-v2/QaEvaluationAnswerApi.d.ts +48 -0
  12. package/dist/api-sdk-v2/QaEvaluationAnswerApi.js +155 -0
  13. package/dist/api-sdk-v2/QaEvaluationApi.d.ts +54 -0
  14. package/dist/api-sdk-v2/QaEvaluationApi.js +173 -0
  15. package/dist/api-sdk-v2/QaScorecardQuestionApi.d.ts +48 -0
  16. package/dist/api-sdk-v2/QaScorecardQuestionApi.js +155 -0
  17. package/dist/api-sdk-v2/QaScorecardTemplateApi.d.ts +50 -0
  18. package/dist/api-sdk-v2/QaScorecardTemplateApi.js +161 -0
  19. package/dist/db-sdk-v2/CaseDb.d.ts +4 -0
  20. package/dist/db-sdk-v2/CaseDb.js +12 -0
  21. package/dist/db-sdk-v2/CoachingSessionDb.d.ts +122 -0
  22. package/dist/db-sdk-v2/CoachingSessionDb.js +210 -0
  23. package/dist/db-sdk-v2/QaEvaluationAnswerDb.d.ts +120 -0
  24. package/dist/db-sdk-v2/QaEvaluationAnswerDb.js +204 -0
  25. package/dist/db-sdk-v2/QaEvaluationDb.d.ts +126 -0
  26. package/dist/db-sdk-v2/QaEvaluationDb.js +222 -0
  27. package/dist/db-sdk-v2/QaScorecardQuestionDb.d.ts +120 -0
  28. package/dist/db-sdk-v2/QaScorecardQuestionDb.js +204 -0
  29. package/dist/db-sdk-v2/QaScorecardTemplateDb.d.ts +122 -0
  30. package/dist/db-sdk-v2/QaScorecardTemplateDb.js +210 -0
  31. package/dist/entities-v2/Case.d.ts +14 -0
  32. package/dist/entities-v2/Case.js +9 -1
  33. package/dist/entities-v2/CoachingSession.d.ts +247 -0
  34. package/dist/entities-v2/CoachingSession.js +145 -0
  35. package/dist/entities-v2/CustomerDeviceRouter.d.ts +258 -8
  36. package/dist/entities-v2/CustomerDeviceRouter.js +17 -9
  37. package/dist/entities-v2/QaEvaluation.d.ts +361 -0
  38. package/dist/entities-v2/QaEvaluation.js +217 -0
  39. package/dist/entities-v2/QaEvaluationAnswer.d.ts +127 -0
  40. package/dist/entities-v2/QaEvaluationAnswer.js +92 -0
  41. package/dist/entities-v2/QaScorecardQuestion.d.ts +155 -0
  42. package/dist/entities-v2/QaScorecardQuestion.js +96 -0
  43. package/dist/entities-v2/QaScorecardTemplate.d.ts +152 -0
  44. package/dist/entities-v2/QaScorecardTemplate.js +114 -0
  45. package/dist/entities-v2/WorkOrder.d.ts +210 -1
  46. package/dist/entities-v2/WorkOrder.js +22 -4
  47. package/dist/entities-v2/YfFieldVisitOutcomeForm.d.ts +4 -3
  48. package/dist/entities-v2/YfFieldVisitOutcomeForm.js +2 -1
  49. package/dist/records-v2/CustomerDeviceRouterRecord.d.ts +38 -2
  50. package/dist/records-v2/CustomerDeviceRouterRecord.js +37 -0
  51. package/dist/records-v2/WorkOrderRecord.d.ts +4 -4
  52. package/dist/records-v2/WorkOrderRecord.js +4 -4
  53. package/dist/records-v2/YfFieldVisitOutcomeFormRecord.d.ts +5 -4
  54. package/dist/records-v2/YfFieldVisitOutcomeFormRecord.js +5 -5
  55. package/package.json +1 -1
@@ -0,0 +1,247 @@
1
+ /**
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+ * CoachingSession Entity Definition
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+ *
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+ * One coaching conversation with one agent, normally created from a submitted QA evaluation. Tracked to completion, acknowledged by the agent, and measured by the change in their QA scores either side.
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+ *
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+ * @module SupportModule
7
+ * @entity CoachingSession
8
+ * @schemaId d1cf0d88-2b19-4ae1-b565-8d1b04e50522
9
+ *
10
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
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+ * Generated from Odin schema definition
12
+ */
13
+ import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
14
+ import { QaEvaluationProperties } from './QaEvaluation';
15
+ import { CaseProperties } from './Case';
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+ /**
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+ * Available types for CoachingSession records
18
+ */
19
+ export declare enum CoachingSessionEntityTypes {
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+ /** This is the default record type */
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+ DEFAULT = "DEFAULT"
22
+ }
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+ /**
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+ * Pipeline stage names for DEFAULT CoachingSession
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+ * Pipeline: Coaching Session Pipeline
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+ * Scheduled → Completed → Acknowledged, with Cancelled reachable from either live stage. Overdue is NOT a stage: it is Scheduled with DueAt in the past, derived at read time.
27
+ */
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+ export declare enum DefaultCoachingSessionStageNames {
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+ /** Booked, not yet held. Reads as overdue wherever DueAt has passed. (default) */
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+ Scheduled = "Scheduled",
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+ /** The conversation happened and the coach recorded what was agreed. Not terminal — the agent has not yet confirmed understanding. */
32
+ Completed = "Completed",
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+ /** The coached agent confirmed understanding. The success state, and the only one that shows the process actually worked. (success) */
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+ Acknowledged = "Acknowledged",
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+ /** The session will not happen. Excluded from the completion-rate denominator, so cancelling is never a way to improve the number. (fail) */
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+ Cancelled = "Cancelled"
37
+ }
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+ /**
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+ * Pipeline stage keys for DEFAULT CoachingSession
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+ * Use these keys when transitioning between stages
41
+ */
42
+ export declare enum DefaultCoachingSessionStageKeys {
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+ /** Booked, not yet held. Reads as overdue wherever DueAt has passed. */
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+ CoachingSessionStageScheduled = "CoachingSessionStageScheduled",
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+ /** The conversation happened and the coach recorded what was agreed. Not terminal — the agent has not yet confirmed understanding. */
46
+ CoachingSessionStageCompleted = "CoachingSessionStageCompleted",
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+ /** The coached agent confirmed understanding. The success state, and the only one that shows the process actually worked. */
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+ CoachingSessionStageAcknowledged = "CoachingSessionStageAcknowledged",
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+ /** The session will not happen. Excluded from the completion-rate denominator, so cancelling is never a way to improve the number. */
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+ CoachingSessionStageCancelled = "CoachingSessionStageCancelled"
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+ }
52
+ /**
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+ * Valid values for CoachingSession.FocusArea
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+ *
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+ * What the session is about, for reporting across a team.
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+ *
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+ * @remarks Available options:
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+ * - `COMPLIANCE` - Compliance
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+ * - `PROCESS` - Process
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+ * - `SKILLS` - Skills
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+ * - `SOFT_SKILLS` - Soft skills
62
+ */
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+ export declare enum CoachingSessionFocusArea {
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+ COMPLIANCE = "COMPLIANCE",
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+ PROCESS = "PROCESS",
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+ SKILLS = "SKILLS",
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+ SOFT_SKILLS = "SOFT_SKILLS"
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+ }
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+ /**
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+ * Property keys for CoachingSession
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+ * Use these constants instead of string literals for type safety
72
+ */
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+ export declare enum CoachingSessionPropertyKeys {
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+ /** Point-in-time name of the coached agent. */
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+ AgentName = "AgentName",
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+ /** Who is running the session — the principal that created it. */
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+ CoachId = "CoachId",
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+ /** What the session is about, for reporting across a team. */
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+ FocusArea = "FocusArea",
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+ /** The coach’s commitment. A Scheduled session past this date reads as overdue — derived at read time, never stored as a stage. */
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+ DueAt = "DueAt",
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+ /** When the agent confirmed understanding. Only the coached agent can set it; a coach cannot acknowledge on their behalf. */
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+ AgentAcknowledgedAt = "AgentAcknowledgedAt",
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+ /** The evaluation that triggered the session, if any. Coaching can also be raised directly against a Case. */
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+ SourceQaEvaluationId = "SourceQaEvaluationId",
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+ /** Point-in-time name of the coach. */
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+ CoachName = "CoachName",
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+ /** The agent’s team when the session was created. */
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+ TeamId = "TeamId",
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+ /** Scorecard question ids that triggered the session, e.g. ["EMAIL.BEHAV.12"]. Ids rather than prose so recurring themes and repeat failures are countable across a team. */
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+ Themes = "Themes",
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+ /** When the conversation happened. The anchor for the effectiveness windows — the agent’s scores 30 days either side of this. */
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+ CompletedAt = "CompletedAt",
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+ /** The coached agent. Only this user may acknowledge the session. */
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+ AgentId = "AgentId",
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+ /** Why the session was raised, in the coach’s words. */
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+ Reason = "Reason",
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+ /** What the agent agreed to do differently. */
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+ ActionItems = "ActionItems",
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+ /** What good looks like next time — what the follow-up will be measured against. */
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+ ExpectedOutcome = "ExpectedOutcome",
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+ /** When the session is booked for. */
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+ ScheduledAt = "ScheduledAt",
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+ /** The previous session this one follows up, so a reassessment chain can be read end to end. */
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+ FollowUpOfId = "FollowUpOfId"
106
+ }
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+ /**
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+ * Properties for CoachingSession records
109
+ *
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+ * @see SupportModule:CoachingSession
111
+ */
112
+ export interface CoachingSessionProperties {
113
+ /** Point-in-time name of the coached agent.
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+ *
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+ * @type {TEXT}
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+ * @default
117
+ */
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+ AgentName: string;
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+ /** Who is running the session — the principal that created it.
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+ *
121
+ * @type {TEXT}
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+ * @default
123
+ */
124
+ CoachId: string;
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+ /** What the session is about, for reporting across a team.
126
+ *
127
+ * @type {ENUM}
128
+ * @default
129
+ * @enum {CoachingSessionFocusArea}
130
+ */
131
+ FocusArea: CoachingSessionFocusArea;
132
+ /** The coach’s commitment. A Scheduled session past this date reads as overdue — derived at read time, never stored as a stage.
133
+ *
134
+ * @type {DATE_TIME}
135
+ * @default
136
+ */
137
+ DueAt: string;
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+ /** When the agent confirmed understanding. Only the coached agent can set it; a coach cannot acknowledge on their behalf.
139
+ *
140
+ * @type {DATE_TIME}
141
+ * @default
142
+ */
143
+ AgentAcknowledgedAt: string;
144
+ /** The evaluation that triggered the session, if any. Coaching can also be raised directly against a Case.
145
+ *
146
+ * @type {TEXT}
147
+ * @default
148
+ */
149
+ SourceQaEvaluationId: string;
150
+ /** Point-in-time name of the coach.
151
+ *
152
+ * @type {TEXT}
153
+ * @default
154
+ */
155
+ CoachName: string;
156
+ /** The agent’s team when the session was created.
157
+ *
158
+ * @type {TEXT}
159
+ * @default
160
+ */
161
+ TeamId: string;
162
+ /** Scorecard question ids that triggered the session, e.g. ["EMAIL.BEHAV.12"]. Ids rather than prose so recurring themes and repeat failures are countable across a team.
163
+ *
164
+ * @type {JSON}
165
+ * @default
166
+ */
167
+ Themes: string;
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+ /** When the conversation happened. The anchor for the effectiveness windows — the agent’s scores 30 days either side of this.
169
+ *
170
+ * @type {DATE_TIME}
171
+ * @default
172
+ */
173
+ CompletedAt: string;
174
+ /** The coached agent. Only this user may acknowledge the session.
175
+ *
176
+ * @type {TEXT}
177
+ * @default
178
+ */
179
+ AgentId: string;
180
+ /** Why the session was raised, in the coach’s words.
181
+ *
182
+ * @type {TEXT_LONG}
183
+ * @default
184
+ */
185
+ Reason: string;
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+ /** What the agent agreed to do differently.
187
+ *
188
+ * @type {TEXT_LONG}
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+ * @default
190
+ */
191
+ ActionItems: string;
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+ /** What good looks like next time — what the follow-up will be measured against.
193
+ *
194
+ * @type {TEXT_LONG}
195
+ * @default
196
+ */
197
+ ExpectedOutcome: string;
198
+ /** When the session is booked for.
199
+ *
200
+ * @type {DATE_TIME}
201
+ * @default
202
+ */
203
+ ScheduledAt: string;
204
+ /** The previous session this one follows up, so a reassessment chain can be read end to end.
205
+ *
206
+ * @type {TEXT}
207
+ * @default
208
+ */
209
+ FollowUpOfId: string;
210
+ }
211
+ /**
212
+ * CoachingSession entity from SupportModule
213
+ *
214
+ * One coaching conversation with one agent, normally created from a submitted QA evaluation. Tracked to completion, acknowledged by the agent, and measured by the change in their QA scores either side.
215
+ *
216
+ * @module SupportModule
217
+ * @entity CoachingSession
218
+ * @schemaId d1cf0d88-2b19-4ae1-b565-8d1b04e50522
219
+ * @recordPrefix COACH
220
+ * @capabilities searchable, updateable, undeletable, triggerable
221
+ */
222
+ export declare class CoachingSession extends OdinRecord<CoachingSessionProperties> {
223
+ entity: 'SupportModule:CoachingSession';
224
+ type: CoachingSessionEntityTypes;
225
+ schemaId: 'd1cf0d88-2b19-4ae1-b565-8d1b04e50522';
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+ properties: CoachingSessionProperties;
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+ /** Linked QaEvaluation records (QaEvaluation__CoachingSession) */
228
+ QaEvaluation: OdinLink<LinkedOdinRecord<QaEvaluationProperties>>;
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+ /** Linked Case records (Case__CoachingSession) */
230
+ Case: OdinLink<LinkedOdinRecord<CaseProperties>>;
231
+ }
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+ /**
233
+ * RabbitMQ routing keys for CoachingSession events
234
+ */
235
+ export declare const ROUTING_KEY_COACHING_SESSION_CREATED = "SupportModule.CoachingSession.SubDbRecordCreated";
236
+ export declare const ROUTING_KEY_COACHING_SESSION_UPDATED = "SupportModule.CoachingSession.SubDbRecordUpdated";
237
+ export declare const ROUTING_KEY_COACHING_SESSION_DELETED = "SupportModule.CoachingSession.SubDbRecordDeleted";
238
+ /**
239
+ * Type-specific routing keys for CoachingSession events
240
+ * Subscribe to these for events on specific entity types only
241
+ */
242
+ /** This is the default record type created */
243
+ export declare const ROUTING_KEY_COACHING_SESSION_DEFAULT_CREATED = "SupportModule.CoachingSession.DEFAULT.SubDbRecordCreated";
244
+ /** This is the default record type updated */
245
+ export declare const ROUTING_KEY_COACHING_SESSION_DEFAULT_UPDATED = "SupportModule.CoachingSession.DEFAULT.SubDbRecordUpdated";
246
+ /** This is the default record type deleted */
247
+ export declare const ROUTING_KEY_COACHING_SESSION_DEFAULT_DELETED = "SupportModule.CoachingSession.DEFAULT.SubDbRecordDeleted";
@@ -0,0 +1,145 @@
1
+ "use strict";
2
+ /**
3
+ * CoachingSession Entity Definition
4
+ *
5
+ * One coaching conversation with one agent, normally created from a submitted QA evaluation. Tracked to completion, acknowledged by the agent, and measured by the change in their QA scores either side.
6
+ *
7
+ * @module SupportModule
8
+ * @entity CoachingSession
9
+ * @schemaId d1cf0d88-2b19-4ae1-b565-8d1b04e50522
10
+ *
11
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
12
+ * Generated from Odin schema definition
13
+ */
14
+ Object.defineProperty(exports, "__esModule", { value: true });
15
+ exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_DELETED = exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_UPDATED = exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_CREATED = exports.ROUTING_KEY_COACHING_SESSION_DELETED = exports.ROUTING_KEY_COACHING_SESSION_UPDATED = exports.ROUTING_KEY_COACHING_SESSION_CREATED = exports.CoachingSession = exports.CoachingSessionPropertyKeys = exports.CoachingSessionFocusArea = exports.DefaultCoachingSessionStageKeys = exports.DefaultCoachingSessionStageNames = exports.CoachingSessionEntityTypes = void 0;
16
+ const core_1 = require("@d19n/odin-types/dist/core");
17
+ /**
18
+ * Available types for CoachingSession records
19
+ */
20
+ var CoachingSessionEntityTypes;
21
+ (function (CoachingSessionEntityTypes) {
22
+ /** This is the default record type */
23
+ CoachingSessionEntityTypes["DEFAULT"] = "DEFAULT";
24
+ })(CoachingSessionEntityTypes = exports.CoachingSessionEntityTypes || (exports.CoachingSessionEntityTypes = {}));
25
+ /**
26
+ * Pipeline stage names for DEFAULT CoachingSession
27
+ * Pipeline: Coaching Session Pipeline
28
+ * Scheduled → Completed → Acknowledged, with Cancelled reachable from either live stage. Overdue is NOT a stage: it is Scheduled with DueAt in the past, derived at read time.
29
+ */
30
+ var DefaultCoachingSessionStageNames;
31
+ (function (DefaultCoachingSessionStageNames) {
32
+ /** Booked, not yet held. Reads as overdue wherever DueAt has passed. (default) */
33
+ DefaultCoachingSessionStageNames["Scheduled"] = "Scheduled";
34
+ /** The conversation happened and the coach recorded what was agreed. Not terminal — the agent has not yet confirmed understanding. */
35
+ DefaultCoachingSessionStageNames["Completed"] = "Completed";
36
+ /** The coached agent confirmed understanding. The success state, and the only one that shows the process actually worked. (success) */
37
+ DefaultCoachingSessionStageNames["Acknowledged"] = "Acknowledged";
38
+ /** The session will not happen. Excluded from the completion-rate denominator, so cancelling is never a way to improve the number. (fail) */
39
+ DefaultCoachingSessionStageNames["Cancelled"] = "Cancelled";
40
+ })(DefaultCoachingSessionStageNames = exports.DefaultCoachingSessionStageNames || (exports.DefaultCoachingSessionStageNames = {}));
41
+ /**
42
+ * Pipeline stage keys for DEFAULT CoachingSession
43
+ * Use these keys when transitioning between stages
44
+ */
45
+ var DefaultCoachingSessionStageKeys;
46
+ (function (DefaultCoachingSessionStageKeys) {
47
+ /** Booked, not yet held. Reads as overdue wherever DueAt has passed. */
48
+ DefaultCoachingSessionStageKeys["CoachingSessionStageScheduled"] = "CoachingSessionStageScheduled";
49
+ /** The conversation happened and the coach recorded what was agreed. Not terminal — the agent has not yet confirmed understanding. */
50
+ DefaultCoachingSessionStageKeys["CoachingSessionStageCompleted"] = "CoachingSessionStageCompleted";
51
+ /** The coached agent confirmed understanding. The success state, and the only one that shows the process actually worked. */
52
+ DefaultCoachingSessionStageKeys["CoachingSessionStageAcknowledged"] = "CoachingSessionStageAcknowledged";
53
+ /** The session will not happen. Excluded from the completion-rate denominator, so cancelling is never a way to improve the number. */
54
+ DefaultCoachingSessionStageKeys["CoachingSessionStageCancelled"] = "CoachingSessionStageCancelled";
55
+ })(DefaultCoachingSessionStageKeys = exports.DefaultCoachingSessionStageKeys || (exports.DefaultCoachingSessionStageKeys = {}));
56
+ /**
57
+ * Valid values for CoachingSession.FocusArea
58
+ *
59
+ * What the session is about, for reporting across a team.
60
+ *
61
+ * @remarks Available options:
62
+ * - `COMPLIANCE` - Compliance
63
+ * - `PROCESS` - Process
64
+ * - `SKILLS` - Skills
65
+ * - `SOFT_SKILLS` - Soft skills
66
+ */
67
+ var CoachingSessionFocusArea;
68
+ (function (CoachingSessionFocusArea) {
69
+ CoachingSessionFocusArea["COMPLIANCE"] = "COMPLIANCE";
70
+ CoachingSessionFocusArea["PROCESS"] = "PROCESS";
71
+ CoachingSessionFocusArea["SKILLS"] = "SKILLS";
72
+ CoachingSessionFocusArea["SOFT_SKILLS"] = "SOFT_SKILLS";
73
+ })(CoachingSessionFocusArea = exports.CoachingSessionFocusArea || (exports.CoachingSessionFocusArea = {}));
74
+ /**
75
+ * Property keys for CoachingSession
76
+ * Use these constants instead of string literals for type safety
77
+ */
78
+ var CoachingSessionPropertyKeys;
79
+ (function (CoachingSessionPropertyKeys) {
80
+ /** Point-in-time name of the coached agent. */
81
+ CoachingSessionPropertyKeys["AgentName"] = "AgentName";
82
+ /** Who is running the session — the principal that created it. */
83
+ CoachingSessionPropertyKeys["CoachId"] = "CoachId";
84
+ /** What the session is about, for reporting across a team. */
85
+ CoachingSessionPropertyKeys["FocusArea"] = "FocusArea";
86
+ /** The coach’s commitment. A Scheduled session past this date reads as overdue — derived at read time, never stored as a stage. */
87
+ CoachingSessionPropertyKeys["DueAt"] = "DueAt";
88
+ /** When the agent confirmed understanding. Only the coached agent can set it; a coach cannot acknowledge on their behalf. */
89
+ CoachingSessionPropertyKeys["AgentAcknowledgedAt"] = "AgentAcknowledgedAt";
90
+ /** The evaluation that triggered the session, if any. Coaching can also be raised directly against a Case. */
91
+ CoachingSessionPropertyKeys["SourceQaEvaluationId"] = "SourceQaEvaluationId";
92
+ /** Point-in-time name of the coach. */
93
+ CoachingSessionPropertyKeys["CoachName"] = "CoachName";
94
+ /** The agent’s team when the session was created. */
95
+ CoachingSessionPropertyKeys["TeamId"] = "TeamId";
96
+ /** Scorecard question ids that triggered the session, e.g. ["EMAIL.BEHAV.12"]. Ids rather than prose so recurring themes and repeat failures are countable across a team. */
97
+ CoachingSessionPropertyKeys["Themes"] = "Themes";
98
+ /** When the conversation happened. The anchor for the effectiveness windows — the agent’s scores 30 days either side of this. */
99
+ CoachingSessionPropertyKeys["CompletedAt"] = "CompletedAt";
100
+ /** The coached agent. Only this user may acknowledge the session. */
101
+ CoachingSessionPropertyKeys["AgentId"] = "AgentId";
102
+ /** Why the session was raised, in the coach’s words. */
103
+ CoachingSessionPropertyKeys["Reason"] = "Reason";
104
+ /** What the agent agreed to do differently. */
105
+ CoachingSessionPropertyKeys["ActionItems"] = "ActionItems";
106
+ /** What good looks like next time — what the follow-up will be measured against. */
107
+ CoachingSessionPropertyKeys["ExpectedOutcome"] = "ExpectedOutcome";
108
+ /** When the session is booked for. */
109
+ CoachingSessionPropertyKeys["ScheduledAt"] = "ScheduledAt";
110
+ /** The previous session this one follows up, so a reassessment chain can be read end to end. */
111
+ CoachingSessionPropertyKeys["FollowUpOfId"] = "FollowUpOfId";
112
+ })(CoachingSessionPropertyKeys = exports.CoachingSessionPropertyKeys || (exports.CoachingSessionPropertyKeys = {}));
113
+ /**
114
+ * CoachingSession entity from SupportModule
115
+ *
116
+ * One coaching conversation with one agent, normally created from a submitted QA evaluation. Tracked to completion, acknowledged by the agent, and measured by the change in their QA scores either side.
117
+ *
118
+ * @module SupportModule
119
+ * @entity CoachingSession
120
+ * @schemaId d1cf0d88-2b19-4ae1-b565-8d1b04e50522
121
+ * @recordPrefix COACH
122
+ * @capabilities searchable, updateable, undeletable, triggerable
123
+ */
124
+ class CoachingSession extends core_1.OdinRecord {
125
+ }
126
+ exports.CoachingSession = CoachingSession;
127
+ // ============================================
128
+ // RABBITMQ EVENT ROUTING KEYS
129
+ // ============================================
130
+ /**
131
+ * RabbitMQ routing keys for CoachingSession events
132
+ */
133
+ exports.ROUTING_KEY_COACHING_SESSION_CREATED = 'SupportModule.CoachingSession.SubDbRecordCreated';
134
+ exports.ROUTING_KEY_COACHING_SESSION_UPDATED = 'SupportModule.CoachingSession.SubDbRecordUpdated';
135
+ exports.ROUTING_KEY_COACHING_SESSION_DELETED = 'SupportModule.CoachingSession.SubDbRecordDeleted';
136
+ /**
137
+ * Type-specific routing keys for CoachingSession events
138
+ * Subscribe to these for events on specific entity types only
139
+ */
140
+ /** This is the default record type created */
141
+ exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_CREATED = 'SupportModule.CoachingSession.DEFAULT.SubDbRecordCreated';
142
+ /** This is the default record type updated */
143
+ exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_UPDATED = 'SupportModule.CoachingSession.DEFAULT.SubDbRecordUpdated';
144
+ /** This is the default record type deleted */
145
+ exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_DELETED = 'SupportModule.CoachingSession.DEFAULT.SubDbRecordDeleted';
@@ -23,8 +23,10 @@ import { WorkOrderProperties } from './WorkOrder';
23
23
  * Available types for CustomerDeviceRouter records
24
24
  */
25
25
  export declare enum CustomerDeviceRouterEntityTypes {
26
- /** Default record type */
27
- DEFAULT = "DEFAULT"
26
+ /** CPE Router */
27
+ CPE_ROUTER = "CPE_ROUTER",
28
+ /** Mesh */
29
+ MESH = "MESH"
28
30
  }
29
31
  /**
30
32
  * Valid values for CustomerDeviceRouter.Model
@@ -224,6 +226,248 @@ export interface CustomerDeviceRouterProperties {
224
226
  */
225
227
  LastAction: string;
226
228
  }
229
+ /**
230
+ * Properties for CPE_ROUTER CustomerDeviceRouter records
231
+ *
232
+ * @see ServiceModule:CustomerDeviceRouter
233
+ */
234
+ export interface CpeRouterCustomerDeviceRouterProperties {
235
+ /** network status (Network Operations - CustomerDeviceRouter)
236
+ *
237
+ * @type {TEXT}
238
+ * @hidden This field is hidden in the UI
239
+ */
240
+ NetworkStatus: string;
241
+ /** the device ownership transfer defined in eero (Network Operations - CustomerDeviceRouter)
242
+ *
243
+ * @type {JSON}
244
+ * @hidden This field is hidden in the UI
245
+ */
246
+ EeroTransfer: string;
247
+ /** Data field for CustomerDeviceRouter records. Used by Network Operations team.
248
+ *
249
+ * @type {NUMERIC}
250
+ * @hidden This field is hidden in the UI
251
+ */
252
+ SpeedUp: number;
253
+ /** Data field for CustomerDeviceRouter records. Used by Network Operations team.
254
+ *
255
+ * @type {NUMERIC}
256
+ * @hidden This field is hidden in the UI
257
+ */
258
+ SpeedDown: number;
259
+ /** Contact information field for CustomerDeviceRouter. Used by Network Operations team for communication.
260
+ *
261
+ * @type {TEXT}
262
+ */
263
+ IpAddress: string;
264
+ /** Data field for CustomerDeviceRouter records. Used by Network Operations team.
265
+ *
266
+ * @type {TEXT}
267
+ * @hidden This field is hidden in the UI
268
+ */
269
+ HeartBeat: string;
270
+ /** Data field for CustomerDeviceRouter records. Used by Network Operations team.
271
+ *
272
+ * @type {BOOLEAN}
273
+ */
274
+ Online: boolean;
275
+ /** speed check date (Network Operations - CustomerDeviceRouter)
276
+ *
277
+ * @type {DATE_TIME}
278
+ * @format DD/MM/YYYY hh:mm:ss
279
+ * @hidden This field is hidden in the UI
280
+ */
281
+ SpeedCheckDate: string;
282
+ /** wifi password (Network Operations - CustomerDeviceRouter)
283
+ *
284
+ * @type {TEXT}
285
+ */
286
+ WifiPassword: string;
287
+ /** model of the customer device (Network Operations - CustomerDeviceRouter)
288
+ *
289
+ * @type {ENUM}
290
+ * @enum {CustomerDeviceRouterModel}
291
+ */
292
+ Model: CustomerDeviceRouterModel;
293
+ /** Reference identifier for CustomerDeviceRouter relationships. Used for data integrity.
294
+ *
295
+ * @type {TEXT}
296
+ */
297
+ WifiSsid: string;
298
+ /** IpAddressStatic (Network Operations - CustomerDeviceRouter)
299
+ *
300
+ * @type {BOOLEAN}
301
+ */
302
+ IpAddressStatic: boolean;
303
+ /** network status last checked (Network Operations - CustomerDeviceRouter)
304
+ *
305
+ * @type {DATE_TIME}
306
+ * @format DD/MM/YYYY hh:mm:ss
307
+ * @hidden This field is hidden in the UI
308
+ */
309
+ NetworkStatusLastChecked: string;
310
+ /** serial number for the customer device, scanned during install (Network Operations - CustomerDeviceRouter)
311
+ *
312
+ * @type {TEXT}
313
+ */
314
+ SerialNumber: string;
315
+ /** the owner defined in eero (Network Operations - CustomerDeviceRouter)
316
+ *
317
+ * @type {TEXT}
318
+ * @hidden This field is hidden in the UI
319
+ */
320
+ EeroOwner: string;
321
+ /** LastHeartBeat (Network Operations - CustomerDeviceRouter)
322
+ *
323
+ * @type {DATE_TIME}
324
+ * @format DD/MM/YYYY hh:mm:ss
325
+ * @hidden This field is hidden in the UI
326
+ */
327
+ LastHeartBeat: string;
328
+ /** mac address (Network Operations - CustomerDeviceRouter)
329
+ *
330
+ * @type {TEXT}
331
+ */
332
+ MacAddress: string;
333
+ /** installer defined in eero (Network Operations - CustomerDeviceRouter)
334
+ *
335
+ * @type {TEXT}
336
+ * @hidden This field is hidden in the UI
337
+ */
338
+ EeroInstaller: string;
339
+ /** LastActionDate (Network Operations - CustomerDeviceRouter)
340
+ *
341
+ * @type {DATE_TIME}
342
+ */
343
+ LastActionDate: string;
344
+ /** Data field for CustomerDeviceRouter records. Used by Network Operations team.
345
+ *
346
+ * @type {TEXT}
347
+ */
348
+ LastAction: string;
349
+ }
350
+ /**
351
+ * Properties for MESH CustomerDeviceRouter records
352
+ *
353
+ * @see ServiceModule:CustomerDeviceRouter
354
+ */
355
+ export interface MeshCustomerDeviceRouterProperties {
356
+ /** network status (Network Operations - CustomerDeviceRouter)
357
+ *
358
+ * @type {TEXT}
359
+ * @hidden This field is hidden in the UI
360
+ */
361
+ NetworkStatus: string;
362
+ /** the device ownership transfer defined in eero (Network Operations - CustomerDeviceRouter)
363
+ *
364
+ * @type {JSON}
365
+ * @hidden This field is hidden in the UI
366
+ */
367
+ EeroTransfer: string;
368
+ /** Data field for CustomerDeviceRouter records. Used by Network Operations team.
369
+ *
370
+ * @type {NUMERIC}
371
+ * @hidden This field is hidden in the UI
372
+ */
373
+ SpeedUp: number;
374
+ /** Data field for CustomerDeviceRouter records. Used by Network Operations team.
375
+ *
376
+ * @type {NUMERIC}
377
+ * @hidden This field is hidden in the UI
378
+ */
379
+ SpeedDown: number;
380
+ /** Contact information field for CustomerDeviceRouter. Used by Network Operations team for communication.
381
+ *
382
+ * @type {TEXT}
383
+ */
384
+ IpAddress: string;
385
+ /** Data field for CustomerDeviceRouter records. Used by Network Operations team.
386
+ *
387
+ * @type {TEXT}
388
+ * @hidden This field is hidden in the UI
389
+ */
390
+ HeartBeat: string;
391
+ /** Data field for CustomerDeviceRouter records. Used by Network Operations team.
392
+ *
393
+ * @type {BOOLEAN}
394
+ */
395
+ Online: boolean;
396
+ /** speed check date (Network Operations - CustomerDeviceRouter)
397
+ *
398
+ * @type {DATE_TIME}
399
+ * @format DD/MM/YYYY hh:mm:ss
400
+ * @hidden This field is hidden in the UI
401
+ */
402
+ SpeedCheckDate: string;
403
+ /** wifi password (Network Operations - CustomerDeviceRouter)
404
+ *
405
+ * @type {TEXT}
406
+ */
407
+ WifiPassword: string;
408
+ /** model of the customer device (Network Operations - CustomerDeviceRouter)
409
+ *
410
+ * @type {ENUM}
411
+ * @enum {CustomerDeviceRouterModel}
412
+ */
413
+ Model: CustomerDeviceRouterModel;
414
+ /** Reference identifier for CustomerDeviceRouter relationships. Used for data integrity.
415
+ *
416
+ * @type {TEXT}
417
+ */
418
+ WifiSsid: string;
419
+ /** IpAddressStatic (Network Operations - CustomerDeviceRouter)
420
+ *
421
+ * @type {BOOLEAN}
422
+ */
423
+ IpAddressStatic: boolean;
424
+ /** network status last checked (Network Operations - CustomerDeviceRouter)
425
+ *
426
+ * @type {DATE_TIME}
427
+ * @format DD/MM/YYYY hh:mm:ss
428
+ * @hidden This field is hidden in the UI
429
+ */
430
+ NetworkStatusLastChecked: string;
431
+ /** serial number for the customer device, scanned during install (Network Operations - CustomerDeviceRouter)
432
+ *
433
+ * @type {TEXT}
434
+ */
435
+ SerialNumber: string;
436
+ /** the owner defined in eero (Network Operations - CustomerDeviceRouter)
437
+ *
438
+ * @type {TEXT}
439
+ * @hidden This field is hidden in the UI
440
+ */
441
+ EeroOwner: string;
442
+ /** LastHeartBeat (Network Operations - CustomerDeviceRouter)
443
+ *
444
+ * @type {DATE_TIME}
445
+ * @format DD/MM/YYYY hh:mm:ss
446
+ * @hidden This field is hidden in the UI
447
+ */
448
+ LastHeartBeat: string;
449
+ /** mac address (Network Operations - CustomerDeviceRouter)
450
+ *
451
+ * @type {TEXT}
452
+ */
453
+ MacAddress: string;
454
+ /** installer defined in eero (Network Operations - CustomerDeviceRouter)
455
+ *
456
+ * @type {TEXT}
457
+ * @hidden This field is hidden in the UI
458
+ */
459
+ EeroInstaller: string;
460
+ /** LastActionDate (Network Operations - CustomerDeviceRouter)
461
+ *
462
+ * @type {DATE_TIME}
463
+ */
464
+ LastActionDate: string;
465
+ /** Data field for CustomerDeviceRouter records. Used by Network Operations team.
466
+ *
467
+ * @type {TEXT}
468
+ */
469
+ LastAction: string;
470
+ }
227
471
  /**
228
472
  * CustomerDeviceRouter entity from ServiceModule
229
473
  *
@@ -268,12 +512,18 @@ export declare const ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DELETED = "ServiceModule
268
512
  * Type-specific routing keys for CustomerDeviceRouter events
269
513
  * Subscribe to these for events on specific entity types only
270
514
  */
271
- /** Default record type created */
272
- export declare const ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DEFAULT_CREATED = "ServiceModule.CustomerDeviceRouter.DEFAULT.SubDbRecordCreated";
273
- /** Default record type updated */
274
- export declare const ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DEFAULT_UPDATED = "ServiceModule.CustomerDeviceRouter.DEFAULT.SubDbRecordUpdated";
275
- /** Default record type deleted */
276
- export declare const ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_DEFAULT_DELETED = "ServiceModule.CustomerDeviceRouter.DEFAULT.SubDbRecordDeleted";
515
+ /** CPE Router created */
516
+ export declare const ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_CPE_ROUTER_CREATED = "ServiceModule.CustomerDeviceRouter.CPE_ROUTER.SubDbRecordCreated";
517
+ /** CPE Router updated */
518
+ export declare const ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_CPE_ROUTER_UPDATED = "ServiceModule.CustomerDeviceRouter.CPE_ROUTER.SubDbRecordUpdated";
519
+ /** CPE Router deleted */
520
+ export declare const ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_CPE_ROUTER_DELETED = "ServiceModule.CustomerDeviceRouter.CPE_ROUTER.SubDbRecordDeleted";
521
+ /** Mesh created */
522
+ export declare const ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_MESH_CREATED = "ServiceModule.CustomerDeviceRouter.MESH.SubDbRecordCreated";
523
+ /** Mesh updated */
524
+ export declare const ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_MESH_UPDATED = "ServiceModule.CustomerDeviceRouter.MESH.SubDbRecordUpdated";
525
+ /** Mesh deleted */
526
+ export declare const ROUTING_KEY_CUSTOMER_DEVICE_ROUTER_MESH_DELETED = "ServiceModule.CustomerDeviceRouter.MESH.SubDbRecordDeleted";
277
527
  /** Event: CustomerDeviceRouter__File link created */
278
528
  export declare const ROUTING_KEY_LINK_CUSTOMER_DEVICE_ROUTER_FILE_CREATED = "ServiceModule.CustomerDeviceRouter.File.SubDbRecordAssociationCreated";
279
529
  /** Event: CustomerDeviceRouter__File link deleted */